Speed Queen Reviews

Bought a Speed Queen because we were told they were durable and reliable. Ours has been anything BUT. Either we got a lemon or these are built to break. We bought a TR7 5 years ago. Sadly, we've had one problem after another. Yes, they have been in warranty but now our warranty will expire soon and this machine should have been replaced. Here is the history of issues:

We have had our washer less than 5 years. It will not complete a cycle. I have to unplug it and it completely restarts the cycle. If it gets stuck during the rinse cycle, it will start from the beginning and redo the wash cycle wasting water and electricity. I bought it because I wanted a reliable long lasting washer and this is not it.

I purchased a Speed Queen Washer about 5 years ago. It was more than double the price of other competitive brands. I was told that it was the best machine on the market, would last 10 years or longer and had a guaranteed 7 year warranty. All of these representations are untrue. My machine is only 5 years old and has broken down repeatedly. Most recently, when the machine broke, the technician told me that one of the parts was corroded and that they didn't make it anymore.

I purchased the Speed Queen Washer from Nebraska Furniture Mart eleven months ago. The washer is extremely noisy, shakes the floor, and sounds like a massive freight train. When I first received the washer, I contacted Speed Queen about the noise. The representative stated that the noise improves over time. The loud noise hasn’t gotten any better, and actually is now worse. In addition the washer is hard on my clothes, even using the gentle cycles. Some of my expensive clothes were extremely frayed, and this is very disappointing. I expected more from this expensive washer. I would not recommend the Speed Queen Washer.

We purchased a Speed Queen Washer and Dryer in 2019, and purchased it with the 10-year warranty. We truly thought that we were buying the very best we could, and found out today that our Washer has the 10 year warranty, but somehow, the dryer did not. The 10-year warranty is a SCAM! How is it that the washer has it, but the dryer does not. Customer service was called or emailed three times, but hadn't heard back. It is a poor company that does this. Their quality is over-hyped, and obviously, does not honor it's warranty. Don't buy Speed Queen...

Terrible experience with customer service. My dryer broke in less than two years and I have been trying to get it repaired under warranty for 3 months. Would never recommend buying anything from this company.

I purchased a SpeedQueen TR5 in 2019. It took over a year to be delivered. It has never properly cleaned clothes because it wasn't designed to actually agitate. I have to hand wash numerous items every time. After many calls for two years with the company, they said they would send a service tech - which I had to pay for! Who said, yeah, "TR5 doesn't agitate. Get a Maytag" and then he failed to report his work back to SQ. SQ suggested I contact the retailer, who was polite, but can't take it back even tho it's still got 700+ days under warranty. SQ said I've got "buyers remorse" and too bad, so sad. IT IS A TERRIBLE MACHINE! Check out a side-by-side comparison: **

We bought the Speed Queen Dryer in July 2024, and ever since we bought the dryer, we had nothing but problems. As soon as we used the dryer in July, the steam boost and steam refresh leaked water out of the machine. The door does not shut properly. These issues haven’t been resolved as of today, September 21st. Now, in the second week of September 2024, 2 months after we bought the dryer, it does not dry the clothes at all. It’s already broken and we’re without a dryer for two weeks, and the repair man hasn’t even looked at it yet.

Company never returned my phone call. Service could not determine which control board quit working, was advised to buy both at 1000.00 on a 6yr old dryer. Unfortunately I purchased a new Speed Queen dryer 3 wks ago, now making a grinding noise. NEVER AGAIN.

I purchased my Speed Queen washer one year ago; model number AWN632SP116TW02 and already having a problem with a grinding noise during spin cycle. Many phone calls waiting on hold and trying to find a repairman in my area. It has been a heartbreaking experience since I thought I was purchasing such a quality American made washer. I am very careful not to overload the machine or use too much detergent (our water is softened), etc so never expected to have a problem after just ONE YEAR of normal use!! Very disappointed. The quality I thought I was purchasing is just not there.... Will not buy a Speed Queen again.