Speed Queen
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89 Speed Queen Consumer Reviews
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We have a Speed Queen top loader, the washer works very good, it has 4 wash modes, and three temperature settings. It also has an Eco mode that minimizes water usage. I use bleach and ammonia to sanitize my laundry and the laundry turns out well. The Speed Queen gas dryer is very good, too, but I don't like that the default setting is near dry, and typically the clothes are not dry enough for our liking, so we use the time dry and dry the laundry longer. The default setting for dryness is near dry for all heat ranges and load types.
We still love both of our Speed Queen products. In the past we had two highly rated front loaders that had significant issues, one where the drum came loose, it was cheaper to buy a new washer than repair the front loader. The second front loader had to have several of the computer boards replaced. Both of these washers were less than 3 years old when these problems came up in them. That is why we purchased the Speed Queen items with old school controls and simplicity.
We have owned expensive LG front load and numerous top load washers and dryers over the years. I read several negative reviews of the 2018 Speed Queen washers and dryers, following its redesign. Made in America means a lot to me, this along with the 5-year parts and labor warranty is the reason we decided to pay up for the Speed Queen 5000 series washer and dryer and give them a try.
We decided to purchase this model because it has 6 cleaning cycles and easy to use knobs vs. the push button control board. We are very pleased with the performance of our new appliances. The washer is quiet, and exceeded our expectations in cleaning our clothes. Every load has came out clean and smells nice. I believe this is the result of adequate water usage and Speed Queen's design to push water along with the cleaning agent through the cloths. The only con I see with the washer is it has a safety lock while in use that requires you to pause the cycle to add items to your wash. The dryer is efficient, my clothes are usually dry in 35 minutes.
After doing much research I wanted a modern somewhat efficient washing machine but with better build quality and durability than the big box stores. I love the fact that the new washing action is easier on my clothes. Some people are having a hard time with that, but this is the future. Sure the washing machines in the 70s lasted forever BUT they beat up clothes, cleaned yes, but beat up in the process. I also like the fact that they removed the transmission, one less failure point in the future. This is also the most quiet washing machine I've ever experienced. Looking forward to getting many years of service from this unit.
We LOVE our Speed Queen TR7 washer and dryer system. Don't be misled by negative reactions based on "how" it washes. This washer does not drag expensive clothing through the washer like machines of the past. Rather, it moves the water at high speed around the tub and through the garments. The end result is the best wash AND gentler on clothing. We've had fantastic results. Heavily soiled clothes from yard work and gardening came out beautifully.
The machine is very sophisticated with so many options for wash settings. I'm enjoying the process of discovering how to wash different clothing in the best manner possible - which this machine does. There's an extended soak option available along with a pre-wash cycle. You can even delay start the machine so that the washer "sleeps" until you want it to start. This allows for the ability to have the wash finish just as you arrive home which in turn eliminates standing wet clothing. Then just toss the clothes immediately in the dryer and the wash is done! (Not leaving the clothes in the dryer after they dry helps greatly reduce wrinkling.) Thorough cleaning PLUS preserving expensive clothing makes this the best washing system available.
We bought our Speed Queen washer (TR3000WN) through Amazon in Oct. 2016. This is the "old school" model; not "computerized." Formerly we went through several brands and models of different big-name washers, some of which were rather expensive, and most of which lasted only a few years at best. While many of the reviews of the newer Speed Queens seem to indicate that the brand is no longer as good as it once was, I can attest that so far ours has been WONDERFUL. IT WASHES THE CLOTHES. We live on a farm and have lots of dirt. The Speed Queen does not play around, but washes the clothes quickly and gets them clean. Our former "eco-friendly" washer took FOREVER and still did not do as good a job. I recommend this particular model of Speed Queen, if you can find one.
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Purchased my set 1-8-18, was told by the salesman this set is laundry mat quality and it’s backed by a 10 yr warranty. If it breaks Speed Queen will have a repairman in your house the next day. I said man that’s good, the set was pricey but I liked the warranty. Well, as usual that turned out to be horse **, the dryer went out. I called Speed Queen and was told, “We don’t fix nothing.” We look for somebody local to fix. Speed Queen should pay me the 3000, I have in their overpriced fake warranty that they are selling.
I really don’t want to give this rating a star but I had to select at least one. My one star is under duress. This machine doesn’t even deserve one star. I bought a top load Speed Queen washing machine a year ago and used the “eco” setting which didn’t rinse the soap out of my clothes and I developed a terrible skin rash that I had to treat with **. The customer service rep at Speed Queen said the “eco” setting is to comply with government regulations and I should not use it and I should always use the “auto fill”.
My clothes never were clean, in fact they became dingy. The biggest test of all was that none of my dog toys ever came out clean, they came out with the same dirt they had when I put them in the washer. I called customer service at Speed Queen 3 times to discuss the machine's disappointing performance... “Don’t use eco setting”. “Small loads won’t get clean if there’s not enough clothes in them”. “The machine is designed so that the clothes rubbing against each other will clean”. In the end after a year of frustration I bought an Electrolux and my clothes are clean again.
Bought this piece of crap washer in August 2018. Since then I have had service on it 7 times and 2 complete drum and all the inside of tub replaced. Called Speed Queen and they said it was the technician's fault that it was not working right. So they sent another tub and tech replaced that too. This machine sounds like a jet airplane is taking off and you better have headphones when you do the wash. Why bother washing. You're better off just wearing your clothes inside out as they would be cleaner than what this piece of $1000 crap would get it.
Customer service specifically John in residential washers got his feelings hurt when I expressed my animus to him. He acted like a baby and threatened to hang up if I wasn't nice to him. I asked him to call Speedy Appliance and call me back when he did. I was told they had to get approval to call me back from his boss. My comment to him at Alliance was to ask him if he needed permission to use the phone.
Please please DO NOT BUY THIS PRODUCT. I feel like throwing it on the highway with a huge sign of do not buy Speed Queen so everyone on the highway can see what a terrible product this is and let them know that Alliance who owns Speed Queen is a consumer nightmare. It appears that our dealer washed his hands of this situation. Why are they still in business if they cannot stand behind their product.
I made a HUGE mistake not taking my Whirlpool W/D set to my new house. I had heard so many wonderful reviews about Speed Queen - workhorse, great warranties, etc. Now I'm stuck with a horrible washer and disgusting mildew smell. I contacted the dealer - the mildew problem is not covered by the warranty. They suggested I contact Speed Queen directly which I did but never received a response. I've tried everything - vinegar/baking soda, Affresh, always leaving the washer door wide open - nothing works. Twenty years ago I purchased the first front load washer Maytag made. It had the same mildew problem and Maytag contacted me ahead of me contacting them! The problem was fixed at NO CHARGE. My opinion - don't buy Speed Queen.
I call myself being smart being buying true iconic American brand washer and dryer set, and to my surprise, my 15 year old Roper I got on Craigslist for $75 out washed this almost $3,000 stainless steel washer. What I immediately noticed that all my clothes were coming out this front loader smelling like Tide pods, after a complete wash cycle. This machine doesn't wash clothes, because it doesn't tumble in enough water. I'm a truck driver and travel the country on a regular, and ran across a similar machine at a Flying J, it did the same thing. So I complained and demanded my money back because this machine left my clothes smelling worse, prior to washing. And I was told that the government had decided on how much water is needed to wash your clothes, which is at least two gallons short, therefore, no I find my myself using a extra rinse cycle, which extends my cycle to an hour, just to remove the smell of tide.
I tried contacting the manufacturer to figure out some kinda hack to add more water, and was basically told by these people, "good luck with that". Ok let get this straight, I paid nearly $6,000 for this washer/dryer combo, and I kid you not, my hundred year old Roper will clean ten times better, and I paid less than $100 bucks, used, over 15 years ago. This doesn't make any sense.
Hello. Wanted to replace our mid 80's vintage Speed Queen washer and dryer, and were horrified to learn that you guys changed the whole wash design. Investigated further, and decided the new design sucked, and was nowhere near the effectiveness of the old design. We will not buy another Speed Queen set until you go back to the tried & true proven design. If it works - LEAVE IT ALONE. Moving to Maytag for now. Sorry. FYI - back in the early '80s I used to deliver appliances, and the best units and oldest working washers we used to haul away were always the Speed Queens. Please get it together and re-issue the old design. If you don't, I'm afraid you will fail miserably in the residential market. I would welcome any feedback you might have on this issue.
I know a lot of people start by saying this but, I RARELY write reviews. Good or bad. After becoming frustrated with our Whirlpool Cabrio washer's lack of cleaning ability I took the advice of our repairman and purchased a SET of Speed Queen's washer and dryer. That was less than 8 months ago. Didn't even NEED the dryer but hey "Get the matching set". Speed Queen has always had an impeccable reputation for quality and reliability. Short story about the washer- Speed Queen washer does average to poor at cleaning on any temperature. Control knobs are basic and there is no way of telling how long your cycle will take. I mean NONE.
Long story on the dryer- After just a few weeks the dryer knob was not lining up correctly with the corresponding cycle and it was taking a minimum of 2 full cycles to dry most anything. I was literally guessing where I was in a cycle and hoping for the best. The dials are all made of cheap plastic (unlike their older, more reliable models) I have now had the same knob, timer and other parts replaced FOUR TIMES. The last time was one week ago and it has already happened again! FIVE TIMES in 8 months. I am beyond frustrated. Hence my review. I called the only number I can find for Speed Queen that seems to relate to customer service. I was told that to get a replacement machine I had to go to the dealer and not through Speed Queen. No one wants to take responsibility for an obviously defective machine.
Bought two new speed queen dryers. Both starter buttons are defective. After time button came apart inside. Tried to repair, but came apart once again. Now have it put together with plastic wire ties.
I “inherited” the Speed Queen dryer with the bed and breakfast business I bought 9 months ago. It’s commercial grade, heavy duty. It drives me to distraction! Despite buttoning up the duvet covers (I live in Australia) things still manage to get caught up inside and from time to time, the duvet cover even manages to get turned inside out, as do the pillow cases. How on earth can this happen??? And then there are the many, many times the sheets get twisted up like corkscrews. How can that happen?? I’ve had many dryers in my lifetime, none as expensive as this one, but every single one of them was 100% better than the Speed Queen. I HATE IT! Do not buy one! Rosie **, Australia.
Purchased a Speed Queen washer & dryer from Gerrit's Appliance in Grand Rapids Michigan. Both appliances have all of these light brown spots on them. Gerrit's came out once to clean them but they only returned. Have been trying to get Speed Queen/Gerrit's to take them back to no avail. Also, when drying clothes when you open the dryer door the lint gets all over the clothes. SQ sent me something but I already had one which does not work. Also, the timers are so quiet you cannot hear them when the cycle is done on either the washer or dryer. I have never had such poor service from either place, but especially SQ. I spoke with a man by the name of John and he did absolutely nothing. I then left two messages for him but he never returned my calls. I would not buy another SQ. Both appliances and customer service are worthless. Be very careful before you buy.
I bought a stackable Speed Queen after reading about the reliability and longevity of the machines. I had read that they are workhorses and well built. Unfortunately, they are not that well designed and it is a daily frustration when I use mine. First of all, the upper dryer door is not round, it is flat at the bottom. This seems like it is a trivial detail, but because of the shape of the door opening, it is about 2-3 inches higher that I need to reach in the grab the dry clothes and for me at 5'1" that is the difference between being able to reach the back of the machine or not. Presumably this was done to have a straight edged lint catcher, but that is a foolish compromise.
The lint catcher brings me to my next complaint. You cannot remove the lint catcher without unscrewing it! To remove the lint, you just need to swipe your hand and grab the lint - no big deal, BUT if you want to clean it properly with a brush every so often, like I do, you cannot. Most people may not clean the lint catcher and the exhaust tube from there, but I always have and I can see that there is plenty of dust that gets through the catcher and is in the tubing beyond where I can reach without breaking out my screwdriver. That is a fire hazard and a ridiculous inconvenience to the average homemaker, housecleaner or working mother.
Next issue is the soap dispenser. It is so poorly designed that unless you close the dispenser immediately it leaks down the front of the machine and not only that, it tracks to yet another spot where it is difficult to reach and clean! When I take my soap dispenser out to clean, about every two weeks, the inside of the space where it fits also has dried liquid detergent in the corners and edges. This is poor design, it is not because I am using too much detergent - I am not. The lower panel at the bottom of the machine also needs to be cleaned/serviced, according to the manual every 6 months. Well this is also a major pain in the neck requiring the machines to be pulled out from their built in cabinetry positions and a couple of hex screws to be undone. Really? Couldn't they make it so the access was all from the front?
As for their functionality - it is fine. They are pretty quiet machines, they do the job, though I don't believe the auto-sensor works for dryness, and they certainly haven't broken, though I have only been using them for 1 year. Leaving the washing machine door open after using it has prevented any bad odors, BUT the glass insert in the door accumulates a weird soapy grime that requires a scrubby sponge to clean each week. I use the same regular eco-safe detergent (Persil) I used in my previous machine and never had that problem, which makes me believe it is the shape of the glass design. Of course also, these are a bit smaller than many of the big machines out there, but that is well stated in their literature and was no surprise.
Realistically, you cannot do two sets of sheets in one load though. The machine is just stuffed then and the dryer takes forever to dry if it is that full. This is an issue if you have a cleaning lady coming to do all the sheets in one day. It will take forever. Luckily, we just change our sheets on different days, but I no longer have a house full of kids - If I did - this would NOT be family functional washing machine and dryer
We purchased a new washer and dryer set from Albee's appliances in Los Angeles in October of 2018. We have had Speed Queens throughout the years with little issue. Sadly, both the manufacturer and seller no longer stand by their product, 5 months after purchase the washer is not working, they will cover parts, not labor.
Brand new commercial grade dryer bought new in Summer 2018. Consistently will not dry clothes in one cycle. My salesman highly recommended Speed Queen along with many friends. Inefficient to have to dry clothes 2 cycles on a high end machine.
Our machine is less than eight months old or machine and we have two major problems. First the inner plastic ring is falling apart. We have chunks of plastic in our clothes. Eventually the entire ring is going to break down. Our second problem is we have a internal water leak in the tub. Fortunately we have a plastic liner under the machine, otherwise our wood floors would be ruined. We are called Speed Queen twice and talk to someone by the name of Tim, who seems to have absolutely no information on anything. We had someone come out to repair the machine and we were told we should just get a new one. It’s in pretty bad shape.
He came out again the following week and was told that he had to replace the tub the liner and and find where the leak in the tub is. Today a week later we called Speed Queen. Spoke with Tim once again to find out what the status of our parts and repair was. He knew nothing. We called the appliance repair place directly and they are trying to track our parts but they said Speed Queen sends things through some super cheap delivery service not a UPS or FedEx and it’s hard to even find out where the parts are since there’s no tracking number. Meanwhile every time I do a load of wash there’s white chunks of plastic in my clothes. Oh and I forgot to add the machine makes these horrible clanking noise as well. That’s important. Anyway I thousand dollars for this machine what a joke customer service from Speed Queen. Disgusting. Do not buy this machine or actually anything from Speed Queen.
I purchased a 2018 Speed Queen washer in Sept of 2018. It was delivered mid October. I have not had a single load of clean clothing since. It has had problem after problem, and the repairman has been out four times in the last month alone. The washer fills with water, but doesn't agitate half of the time. When a load is finished, the soap and scent booster is still on the top of the clothing. We have been working without dealer, and Speed Queen, but so far all I have had is disappointment. I do believe they desire to help, but they have no idea why the machine isn't working, and would rather replace parts weekly than replace the machine. Never again!
I have to say something because I'm disgusted with this machine. Probably the most sturdy machine out there but simply does not clean good. My wife's dress clothes come out with the white marks on blacks. We have tried different soaps, and every possible setting to no avail. Extra rinses and all. Forget about my work jeans. They come out of this machine looking just as dirty as I put them in. I wish I kept my good perfectly running old washer with the good old agitator. I seriously don't know what Speed Queen was thinking of when they designed this machine. Think about this review before you buy this $1000 machine.
I find when using the washer it is extremely noisy. My worst complaint is that even using (1) king size sheet (not the full set) to wash, it comes out in a tied up knot. It's put in loosely. It's really bad if I put in the full set. What in the world is the agitator doing?
I wanted a heavy duty dryer and bought this on the recommendation of the salesman. It was professionally installed by the dealer who confirmed proper ventilation. Drying takes at least one hour per load. The sensor cycles do not work. The clothes are still damp even when set to "dry." After talking to the manufacturer's representative, the repairman said the dryer is functioning properly.
I contacted the company who wrote, "During the first 6 minutes of the cycle the machine takes readings of how wet the load is. During this time the control calculates how much time will be needed to dry the load. It also takes into account, with the current options selected, the average of the last 5 loads with the same settings selected. The time will vary with load size, type of fabric, amount of moisture in the load, air flow and the laundry room environment. After the initial 6 minutes when the time is calculated, the machine then runs for that amount of time."
In other words, the sensor does not "sense" the present load but stops at some predicted time regardless of the dryness of the load. Further, the representative said only "delicates" should be dried on the delicate setting. Jeans, sweaters, and other items that would shrink at high temperature are not "delicates." He suggested drying them on the timer on low temperature. While this does work, it means the sensor settings are useless.
September 2018 we purchased the new washer. We had heard that they were a top notch machine since they were considered commercial. Well last night we had the machine shred plastic into our drum. We have no idea what happened. Today is Sunday so I have to wait until tomorrow to contact the supplier for service. Since the shredding of plastic was so bizarre I decided tonight to read some reviews to see if anyone else had this issue. Lo and behold sure enough Suresha of San Anselmo, CA posted a review about this exact same issue on Jan 20, 2019. Seems this machine is a lemon and defective.
I will be taking this information to the store where we purchased our machine. I do not even want to go thru what she already went thru. I will see what our distributor does to correct this problem but I don't see anything other than replacing it with a new machine and even that based on the other reviews I have read about Speed Queen I don't want to stay with Speed Queen but I may have to just to try and get some of my money out of it.
Speed Queen are worth the money and are great in performance. Are fully made in the USA and are easy to install and use. Service from the seller was very clean and great and should I ever have to move will take them with me.
We bought this because it was big and the salesman said it was reliable and it fit our budget. So far so good. It seems to do a pretty good job cleaning our clothes. Our old washer and dryer were Maytag and they lasted 22 years and cleaned well. At the time we were buying new ones we needed something less expensive. They seem to be doing a good job.
This dryer consistently takes at least two cycles to dry clothes. The exhaust duct has been checked to be clean and Speed Queen serviceman has stated there is nothing wrong with this dryer. We bought this brand because they are the brand you see in laundromats and it has been reliable but I hate to think of the money wasted on drying each load at least twice.
Speed Queen is a commercial grade washer that sells to residential customers. Commercial washers require the hottest water temps so Speed Queen can draw hot water separately. It has a stainless steel drum, and the parts are constructed to handle large, constant laundromat loads. If a buyer is looking for a machine with aesthetics, this isn’t it, but I happily sacrifice style for the hottest wash and cleanest clothes.
I wanted a good reliable washing machine, like the good old days! It didn’t matter about looks, or fancy stuff, I needed a workhorse that would clean clothes with heavy usage. I couldn’t take a chance. Speed Queen is the brand used in laundromats. I got a Speed Queen, and couldn’t be happier!
I purchased a Speed Queen top load washer 5/14/2018 ran 60 loads and it broke. Called Speed Queen and they said I have to get service thru the selling dealer which is 200 miles away. They have no authorized service company within 200 miles of me. Don't buy Speed Queen!
Speed Queen Company Information
- Company Name:
- Speed Queen
- Website:
- www.speedqueen.com