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Reviewed Dec. 6, 2023
I purchased my expensive SQ washer and dryer on May 9, 2022 - with the idea of quality American made products are reliable. I was wrong! Shortly after purchase, the dryer heating stopped. I called SQ and your "customer care rep" advised this was an installation issue as the dryer's air duct was bent/crimped (99% sure). This sounded like baloney as the installation looked perfect and unit worked - until it did not. After pressing the SQ rep, she reluctantly sent my claim to an SQ repair company, Appliance Genius, Houston (AG). Your service agent AG replaced the heating switch sensor - after a 2 week parts delay. The repair tech noted "this is a common problem with SQ dryers - the sensors are garbage".
Then in early December 2023, the SQ dryer heating quit - again. I called the SQ 800 number, but SQ never returned my call. Frustrated, I called AG direct and was scheduled repair the next day. The AG tech noted "the heating unit coils have disintegrated and the unit cannot heat with broken coils". I am in a two week delay for parts. The tech noted "these are cheap coils". I purchased SQ based on the obviously false notion that SQ American made would mean quality - I was so wrong. The quality reputation SQ once had - is over! These expensive SQ dryer is - based on my experience and in my opinion - junk. And, the SQ customer service is poor. That is my opinion.
Reviewed Nov. 30, 2023
Wish I could give 0 stars. In the 3 years I've owned this washer I've had to call for repair twice. Same part had to be replaced both times. One week for the repairman to show - another week waiting on the new part this time. Last time it took three weeks to be repaired. In the meantime, I'm having to carry water to pour into the machine to get it to wash and again for the rinse cycle. The cycle times out before it fills up, so to get it running again you have to pour water in yourself. Salesman told me it was the most dependable brand on the market. Guess he meant you can depend on it to break down regularly. Not only that, the machine "beeps" every time you walk near it. Doesn't have to be running, it just beeps at random times. Biggest ripoff ever! Don't believe anything a salesman tells you about these machines. Wish I had read the reviews before purchasing.
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Reviewed Nov. 7, 2023
I purchased a TR5 model of Speed Queen washer. I thought I was buying a good "commercial" washer. I couldn't be more disappointed in my life. It left dirt in all of my clothes. Speed Queen claims I used too much detergent. It didn't fix the problem. Now I am stuck with dirty and stinky clothes because I am only using 1 tablespoon of detergent like customer service said to do. The agitator doesn't even go clear around. All it does is swish back and forth really slowly. I can only use Heavy Duty and Heavy Soil cycle and I still have to wash my clothes twice. Do not buy this washer!!!!
Reviewed Nov. 3, 2023
RUN, RUN AND DON’T LOOK BACK, DO NOT BUY THIS PIECE OF CRAP. I purchased my TR5 in May of 2023. I never felt like my clothes were very clean after washing them. Over the next few months my clothes needed to be washed 2-4 times just to get a little clean. I need to put the settings on large load, heavy soil and only fill it ¼ - ½ way with clothes. I tried to post pictures of how dirty my sheets are but this site can not accommodate that, and because my clothes are not getting clean they are starting to smell. Speed Queen will not honor their 5 year warranty because they claim they can’t find anything wrong with the machine.
Reviewed Oct. 25, 2023
Recently purchased a DR7003 washer & dryer set. Six months later the dryer quits working and the problems begin. Thermal fuse keeps blowing and finally after two months of waiting repairman installs a whole new heater assembly complete with new thermostat and thermal fuse. Only issue now is the new thermostat has a set point of 205 deg f vs the original 225 deg F set point. Dryer works but because of the lower heat it takes longer to dry! Talked to technical support but they don't see the any problem with the lower thermostat setting. Just sad. :(
Reviewed Oct. 4, 2023
Too bad that I can't leave negative stars for this brand. I bought a $1400. TR7 model Washing machine in March '23, after doing online research and recommendation from our local appliance store. Not sure where all the 5 stars are coming from, they must be paying people to write them. DON'T BUY THIS MACHINE! It doesn't clean anything on any cycle. I have spent so much money on different soaps that don't get washed out of the clothes. Stain don't wash out after being pre treated. And the clothes come out smelling like they went in. It's just awful!
I reached out to the company and they want to blame it all on a government requirements and it's not their fault that it doesn't work. There is definitely nothing top of the line about this overpriced piece of junk, don't let the made in the USA make you think that it's a great appliance. I could do a better job with a wash board and tub of water like they did years ago. Save yourself the headache and go with a big box brand.
Reviewed Aug. 28, 2023
About a year and a half after I purchased my high efficiency Speed Queen washing machine, soap started coming out of the drain pipe. I thought there might be a blockage and someone recommended Action King. They were great, came out, snaked it and found nothing. They even looked in my brand-new septic to see if they could find anything. No one I contacted could figure out why this was happening and then I saw a video on YouTube showing that this is a common problem for this machine. I called Speed Queen and they readily admitted it was a problem and could tell me how to fix it. I had already spent money and time on this and wondered why they didn't notify customers who bought these machines so they had a heads up.
Customer Service said it was not a recall issue because they could offer a solution which was to use vinegar to keep the suds from building up. Apparently, there is also a rubber adapter that can be put in the drain but Speed Queen told me it wouldn't help. I did end up putting in the adapter and it has helped, but I was extremey disappointed in Speed Queen's response. They did reimburse me 200.00 (although I spent more), but when you pay that much for a machine based on its reputation, it should a) work properly and or b) the consumer should be made aware of the issue before they spend a lot of time and money trying to fix something. This is the short version of the story. I am very disappointed in the quality of the machine and particularly, the customer service response.
Reviewed Aug. 28, 2023
We purchased a Speed Queen set (TR500 washer/DR500 dryer) on 7/15. Dryer quit blowing hot air 2 weeks later. Store I bought it from wouldn't service it. Waited 2 weeks for another service company to come. They won't fix it as it isn't a "warranty repair" and they don't have the part needed. Wires burnt through within the case! I never used the dryer on a setting higher than delicate in the few times I ran it! Been on the phone holding for 2+ hours for Speed Queen. I am essentially stuck with a dryer that doesn't heat.
The washer was not great either-leaving residue on dark colors. To be this dissatisfied after less than 10 loads is very frustrating- especially when considering how expensive this brand is! No one will fix it- It isn't a "warranty" repair. I can't sell a broken dryer. I am beyond frustrated with the store I bought it from and Speed Queen- No one is backing this lousy brand or product. Save your money and stay FAR AWAY from this company. They may have been the best at some point, but it is definitely not the case in recent years based on my experience or the many reviews I read here- If only I had read them before buying.
Reviewed Aug. 7, 2023
My machine was purchased in 2016. First we had a water leak. Know barely out of warranty I noticed a lot of rust. We replaced the lid. When we had a repair person lift the lid the whole lid underneath was rusty. I contacted Speed Queen and they told me I must have used a toxic material. I don't even allow bleach in my home. Our repairman painted the underside with rust-proof paint. Today, while washing it's making very loud screeching noises?? I'm going to call a repairperson and see what this is? When you are looking for a washing machine DO NOT purchase a Speed Queen. It's not worth the price and the company DOES NOT stand by its product.
Reviewed July 28, 2023
On July 5th I called Speed Queen to have my washer services as it was only 12.5 months old and it was no longer pumping water. It is still under the 5 year warranty. They said they said that a local tech would contact me within 24 hours to schedule an visit. On July 6th I was contacted and an appointment was set up for Monday the 10th of July. When the tech showed up they said a new water pump was needed but would have to be ordered and would take 5 days to get in. Well that was 3 weeks ago. The local tech is not responding to phone calls/emails and when I contact Speed Queen again they just say I need to wait for a response from my local tech. I have already spend 200+ in Fees at the local laundromat for what is a 20 dollar part.
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