Speed Queen Reviews
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Just installed a front loading washer FF7005WN since FF7009WN is not in stock and found it is defective. The dealer says the washer needs to be opened to repair. Try to call SQ and can not contact yet.
I needed a dryer timer for an older machine. I originally bought the Speed Queen machine because it was supposed to last 25 years. But with 9 years of life left in the machine, I can't get a simple dryer timer! They said it's obsolete and they no longer make it and they have no replacement for it. So I have to buy a whole new machine. Really Speed Queen?! I'm going back to Whirlpool/Maytag!!! I will never buy another Speed Queen anything. False advertising, customer service reps who contradict each other...They're a mess.
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Nothing but a headache from day 1! After 20 years of using my Maytag Atlantis machines, it was time to buy a new set. I heard about Speed Queen from a tech who came out for my Maytag washer that was finally leaking from underneath. He spoke so highly of SQ because I wanted the same old technology; new ones seem to have a ton of issues. I don't need bells and whistles, or shiny and cool, I want function and durability; something that lasts, and I didn't mind paying the high price for it; after all, it had been 20 years since the last purchase. He said SQ was like the Sub-Zero of refrigerators. So I did my research (so I thought) to figure out which model would be best for us, and finally decided on the TR5 washer (the quiet one) and DR5 electric dryer. I was surprised to see it had to be purchased through specific places only, but I thought whatever; it's because it's high-end.
All were going to take a few weeks to get them in and deliver. I ordered online through a home appliance company I had never done business with, but they are big & have been around for a lot of years. We were so excited to get these machines. Couldn't wait to use them! They were delivered and set up for us on Feb 7, 2023. Right after the installers left, I threw my first load in. Beautiful, it just swished the clothes; so quiet. I closed the door to the laundry room and was at the computer when I heard what sounded like a plane taking off. It had hit the spin cycle. I was so shocked I took a video recording just in case SQ wanted to see it. After the load was done I threw them in the dryer, again, another shock as it started chirping.
Not having owned a SQ before, I wasn't sure if these were expected noises, so I immediately called warranty, which BTW is not SQ, it's Alliance Laundry Systems. I was told to give it a few more loads, maybe it needed to break in, and to call the installers back to make sure it was properly balanced or else my warranty would be voided. So I did, a week later on 2/14, they were back out to check; they had no idea what I was talking about; they said there is nothing to "balance right" but took a look anyway. After a few more loads, and the same noises, in addition to the rubber around the dryer door being pinched when closed, I called warranty on 2/17. I was told these machines do not come with a replacement warranty just a repair warranty, and repairs could only be done by their own approved facilities. I was given 3 places to call.
First place told me they don't do work on SQ in my city, 2nd place said they don't work on SQs, and the 3rd place said they would charge me a warranty admin fee per machine since I didn't purchase from them. WHAT?! After many phone calls back & forth, I was able to get SQ to reimburse me for this fee. The repair company came out on 3/2, after almost 2 hours of being at my house, calling SQ, calling their own General Manager, the tech wrote down a bunch of parts to be replaced, but wasn't too confident that more couldn't go wrong if they opened the machines up to replace all these parts. It hadn't even been a month, I cannot believe I have to replace parts on a brand new set of machines that are supposed to last years!!
The place I purchased them from also doesn't take back items once delivered, installed, and used. I never heard back from the repair company, after calling them they told me my case was closed and they cannot work on this. Unbelievable! I am so frustrated and disappointed. The machines work, but this is not expected of something costing over $1000 each!! I just want a replacement with ones that are indicative of being new without issues. I am so done messing with this company & their lack of repair and replacement options, I believe my only course of action now is to dispute the charges with my credit card company.
When you shop for a washer Dryer, don't believe what they tell you! We purchased a washer and dryer after years of awful service with GE products. We were lead to believe these units were commercial grade. First visit from service was within a month of purchase. Next 500 dollars in repair for same issues two years later. Yesterday having a company clean our exhaust unit and informed heating unit in dryer is burnt to a crisp and fried. Called company reviewing my account informed out of warranty. Don't be fooled. Their products are not built to last and they are a pain in the neck to deal with! Junk.
I wish I had seen these reviews before making a huge investment in Speed Queen washer and dryers. Similar to everyone else I've had nothing but problems in the less than a year that I've had these products. The washer regularly gives me an Er ub code which means that my laundry is unbalanced and I have to run at least one and sometimes many spin cycles to get the water to fully drain. I was told by the service technician that Speed Queen sent out that the control panel was so dented I should have never been sold the washer. He never returned to replace it.
Now the dryer no longer heats and I discovered the grate on the back has melted. All you have to do is google Speed Queen melt to see this this is a regularly occurring issue. We decided to try to go through the company we bought it from who said dealing with their customer service is challenging. Based on previous review I suspect it will be a long term wait for a short term fix. So much for a 25 year investment. Complete waste of money. Hoping someone has already started a class action suit because this is completely unethical of the company to continue to sell products with known issues.
Well I don’t know what people expect from a washer other than it doing its job. I'm coming from a top of the line Samsung to this new SQ TR5. Clothes are cleaner and actually wash more clothes effectively due to the full tub option. It’s not fancy, it’s not cheap. But it does work and work very well as it should. I would recommend SQ to anyone. And by the way, our Samsung was a 5.2 cu ft washer and it could not wash as many clothes due to the water sensors.
The grill inside drum form a black burned on substance. They told me it was from using dryer sheets and gave me a new grill. I don't think that was the problem so every month I take the grill out and use a Dremel tool to clean the burn on substance it looks like burned on plastic. I had the dryer 3 years and I don't want to deal with the company. I decided to trash them and go back to Maytag.
I purchased a Speed Queen dryer and washer from Spencer's in Arizona. Since my purchase of the dryer I have had a repair person out. Is three times in four Years. Two Of The Times It Was To Replace The Is heater element. After 4 years it is not working again. I contacted speed queen directly and they tried to blame me stating that I needed to have the vents cleaned more often. I had the vents cleaned out once a year. Terrible customer service and I would not purchase another speed queen product ever.
Four years ago I purchased a Speed Queen washer and dryer, confident that spending so much for these appliances would give me many years of worry-free service. Two years into my ownership, I experienced a problem with the dryer and the washer and had both elements replaced. In December of 2022, the exact same issues resurfaced with both machines causing me to place a service call again. The technician came to the house and assessed the problems and told me he would order the parts and let me know when they are in.
After six weeks of waiting, I called the service company twice and left messages which were never responded to. I contacted Speed Queen and was given an alternate service company. I called them and they came on a service call within a few days. After conferring with Speed Queen directly he ascertained the problems and the requisite parts and explained that if I were to place the order for parts, it would expedite shipping, so I emailed the representative at the company and told them what was needed. The return email I received stated that I would need to supply the parts NUMBERS; the description would not suffice. My emailed question to the representative was why would I need to provide the parts numbers when they had my serial numbers for the machines as well as the service history of the machines, including today's phone call to their office by the service man.
I am now waiting for a response from the service man and from the Speed Queen rep. This has been a run-around from the beginning. Obviously, my assumption that I was purchasing quality products was a mistake, borne out by the initial necessity for servicing two years ago and for a repeat recently FOR THE SAME ISSUES. I now have such buyer's remorse for my washer and dryer. My advice to potential customers is please take this account into consideration.
I bought a Speed Queen washer and has been the worst washer I have ever owned. Clothes do not get clean. The door lock doesn't disengage. Wish I would had gone to Home Depot or Menards and bought sale one.
Speed Queen Company Information
- Company Name:
- Speed Queen
- Website:
- www.speedqueen.com
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