Speed Queen Reviews

After today I will never wash here. All because this super fake nice girl called Brittney? At least that’s the name she gave me. Given the fact that I wash and spend a lot of money doing so, I was putting my dry laundry in the dryer when she approached me telling me someone else were waiting for the large washers and basically told me to speed it up. Given the fact I had not even been there a few minutes and she tried to rush me out of them so some of her friends can use them didn't sit well with me at all.

I reached out to Alliance (Speed Queen) in December of 2025. They had a company to contact me but, they never came to my property, always asking what it is doing, let me hear it thinks of that nature. They said they have to order parts. While waiting on the parts, other issues begin to happen. Called Speed Queen, they said call technician, tell them. I did, they still after December 2025 never came out. Months past now, it is March, still washer not fixed several issues after the others. Speed Queen referred me to another technician company. They came out twice, still washer is not fixed. Have to return again, it is now May 2026. This company started in March. I asked Alliance Speed Queen for another washer or my refund back.

New ownership of a Speed Queen washer, the machine is great, only have praise for it. However the company's customer service and warranty is the worst. I had to call in since two parts were missing upon the unboxing of the machine. The Representative was insulting, rude, and her mental abilities to even handle the call was seriously doubtful. End result I was refused any service, refused request to talk with a supervisor or manager, and told if I wanted the missing parts I would have to repurchase them. Customer service does not exist from this untrustworthy company. If you buy a machine you better hope that their promotions of a 7 year warranty and great customer service will not be tested, for me they fail beyond reason and it seems many other reviewers share the same belief that this company is criminal in their conduct when it comes to a paid for warranty that does not exist. I’m taking them to my local Small Claims court.

Both washer and dryer from Speed Queen have had to be serviced multiple times under warranty. The repair process is horrible. Takes weeks and weeks to get parts and someone put to fix it. I’m currently waiting indefinitely because parts are on back order and they can’t even provide an estimate of when the part will arrive. Going on week 3 without a washer. Do not buy speed queen.

Excellent appliance. Works as expected. Quality is good and is seemingly durable for residential use that is no frills; just clean clothes!

Speed Queen is extremely disappointing overall. I need to have my machine serviced every year. It is poor quality and a huge inconvenience. Most noticeably, the electronic issues. We purchased ours expecting a washer that would live up to its reputation. It absolutely did not do that. I will never buy a Speed Queen, ever again. I have six children. Speed Queen will never be a name we hand down to our children. Terribly sad and unfortunate for Speed Queen.

Like many others I can’t recommend staying further away from Speed Queen. You’re paying for a premium product that simply doesn’t live up to the cost. We purchased the TR7 and DR7. The washer has had the lid lock replaced multiple times, and is still hit or miss if it actually wants to engage. The real issue has been the dryer that’s a literal safety issue and won’t shut off. Due to this issue, metal grates inside of the dryer literally melted (see picture below). Since then, we’ve professionally cleaned the vents, replaced thermostats, replaced the control board and we still have a dryer that won’t shut off. At this point, I wouldn’t put a free Speed Queen in my home.

I had a year remaining on my DR7000WE, however Speed Queen would not repair or replace it. I was given the option of buying the DC5004WE at half price. The dryer DC5004WE is a JOKE! There is NO count down timer. The clothes do not dry even when on the extend dry and fluff. Whoever designed this dryer, NEVER used a dryer!! My opinion of Speed Queen is very LOW! Speed Queen does NOT stand behind the warranty!! They sell lousy products “designed” by someone that knows nothing about dryers.

Fourteen months ago we purchased a TR7003WN washing machine from NFM. We chose this machine based off the positive Speed Queen reviews. Five weeks ago the machine stopped in the middle of a cycle with an error message L1. We submitted a repair request immediately as the machine is under warranty. As of today, we are still waiting for the part. This is completely unacceptable for a highly rated American made product. Communication with customer service has been disappointing. I regret buying this machine. We expected more from this company.

Purchased tc5 last December and nothing but problems. No hot water, soap backs up sometimes from the drain and was told to get a Plumber. Never had that happen before. I get nervous every time I have to use this machine. I had a washer for over 25 years and never had these problems and all I get is to hire a plumber.