Speed Queen Reviews

I again requested a new machine. They send they needed another opinion. They said the would send someone. Again no one called!!! I called them and they told me I had to again contact the repairman!! Ridiculous! The repairman came and said he has to order all the parts. That was 5 weeks ago!! I have spent $100’s of dollars at the laundromat. I haven’t had a working washer since end of December and it is now mid March! I have had to buy a new washing machine since this has taken so long and there is still no resolution in sight. They should have just replaced the faulty machine in December. This is unacceptable. Buyer beware! Don’t buy a Speed Queen!

I cannot figure out how to just do a rinse cycle without it going through a whole wash cycle. I'm not sure items are getting cleaned well. When I take the items out, they are basically in the same position as I put them in. With an agitator, I'd think the items would be mixed up, well. I paid almost $1,000 back in 2020 for the durability and made in the USA. I sure expect it to last a very long time. So far, it's ok. Just miss the good old machines that you can choose what you want... and NO LOCK! I clicked on the recommend to friends and family, but would caution them on the above items. It's better than some other brands out there. My mother has a Maytag and has had breakdowns and leaks.

The first issue I had was with the soft water unit shortly after I had bought the machine. I ended up working around it after being given the run around. Shouldn't have to do that. Now, I'm trying to get it repaired and keep being referred to really bad service repair companies who clearly saw my issue and then said they needed to order a new circuit board and would call when it came in. Only to have to call them back and be told that the repairman reported no issues. Considered my machine was running fine when he left me with a washing machine full of water run towels in it on the spin cycle. When I researched the company, this was a common complaint and they were rated 1.8! Then I looked at all the other companies and discovered all poor ratings. If we pay a lot of money for a machine and part of the draw is the service agreement, you will really want to think again.

I advise you to look up the companies in your area they contract with on their website and look at the star ratings before you spend the money on this Speed Queen. Otherwise, if you're buying it because of the warranty, it's very misleading. If I had read the reviews on the people they contract with, I would have purchased a different machine. My machine is still not fixed due to who they contract with

I called Speed Queen and they will not make it good. I paid somewhere around $1000 for this dryer and it only lasted 4 1/2 years. It will cost close to $600 to fix it parts and labor so it is now just a piece of junk that I have to take off. I thought sure Speed Queen would stand behind their product when it was a defect from their end but nope they won’t. So buyer beware. These appliances are very expensive and Speed Queen doesn’t stand behind their machine once the warranty is expired and I would understand that if it was something I messed up but a defect from the manufacturer and it just now shows up less than 5 years old and Speed Queen won’t make it good!

After many back and forth emails they finally sent one of their techs out (several months later). So my dryer now dries properly - but because the timer had been replaced with an after-market timer (they no longer make the OME timer for a 3 year old dryer), I have no clue how long I'm setting the dry time for. According to SQ it's normal to have some bounce back which I do agree with - SOME! But when I have to turn the dial all the way down to 60 minutes in order for it to even turn on, is it set for 50? 60? 70? Max?

I have no idea because the dial moves that much! SQ says there is nothing more they can do for me, even after they had told me that a replacement would be possible if they couldn't get it to function properly. IMO, that should include the timer function. So I now have to set a timer on my phone to check the dryer so I don't scorch my laundry which it has done. Just very frustrating when you spend $1000 for what was supposed to be a "Top of the Line" dryer and you end up with dealing with this. Never again will I purchase anything made by them!

We've had the Speed Queen TR7003 for seven months now. So far, it has been out of service for four weeks. The reason? The cheap plastic cap on the lock mechanism keeps breaking. The first time, part of the plastic lock broke on the bottom. This time, one of the narrow plastic arms broke--see photo. Since it's under warranty, we called Speed Queen to get it serviced.

Both times, Speed Queen called an appliance repair service that (1) schedules visits more than a week later; (2) has a surly receptionist who refuses to transmit messages to the repairman [in prep for the second visit, I asked her to tell the repairman that we found the broken lock in the drum. Her response? He'll decide what's wrong when he gets there]; (3) The appliance repair company doesn't keep these cheap plastic parts [cheap to make; but sold at Home Depot for +$112], so they have to order it. Then, we have to wait for them to receive the part before they will schedule their second visit to replace a simple cheap plastic part. AND, while the first repairman drained the machine of the standing water, the second repairman said he was unable to do that because the lock was broken.

Meanwhile, according to the Speed Queen website, there are at least five other authorized Speed Queen repairmen closer to our house than their preferred repairman (at least one of whose employees is willing lie rather than return to drain the machine). At least two of those closer appliance repair companies had employees who could have come out the same day. I called Speed Queen, but their less-than-helpful staff refused to transfer the "ORDER" to them. Nice Going Guys. Bottom Line? So far, we haven't been able to use this machine more than 14% of the time. That's a long time for a machine to be down, especially when it costs so much. Would I buy this again? NOT ON YOUR LIFE.

10. If you use the Bulky option be very very careful. I've had things come out ruined.

Bottom line… It’s because it puts holes in my clothes. I don care if it’s under packed or over packed. It should never damage your clothes in my opinion. I haven’t seen any more blackened streaks in my clothes in a while. Knock on wood. It is a quiet machine. The dryer on the other hand, my only complaint is the lint catcher. Lint gets in between the where the basket drops and if you use your finger to get the lint out from in between the basket and metal holder it bends very very easily. You need a vacuum cleaner. What?

I called again and they recommended we have it serviced. When the repairman looked at it, he agreed that there's an issue with the fill hoses or connections, but could not determine the exact issue; so he called SQ for assistance. They simply suggested that flow restrictors be installed in the fill hoses. Really? I objected as it was explained to me that these are not a part for the original design but merely a band-aid fix. My view is that SQ should replace the unit as it's a brand new lemon. Again, after the first time it leaked I contacted SQ to let them know and what's SQ's solution? To add parts that were not a part of the original design.