Speed Queen Reviews

Bought Tc5 on 08/23/21. The tub was pushed all the way to 1 side on 9/13/26, so I knew the warranty was out for less than a month so I pulled the front off of it and noticed rust on the outer tub around the seam so it had obviously been leaking for quite a while and I just didn’t notice it and rusted the stabilizer springs and they broke which I didn’t realize the tub was actually leaking there at the time. So I cleaned it up and realized there were pin holes in the drum. So then I realized that the drum had a 25 year warranty which I’m thinking if it’s got that kind of warranty it should be a stainless outer drum also. Nope. I was wrong. Ok so I contact the dealer I bought it from and they had no idea of the 25 year warranty on the drum so I call Speed queen and ask them and they said that the drum would be covered but not the labor.

Purchased washer and dryer July 2025. What junk! Dryer worked through one load. They had to replace the whole ignition system. Washer would not produce hot water. Proportioning valve had to be replaced. October 2026 just informed washer needs new tub and all new bearings. There are two people in this house machines have never been abused. Called Speed queen. Their policy is to repair not replace. I have been a union electrician for 42 yrs and don't know how these people stay in business. HIGH DOLLAR JUNK!!

I purchased my original Speed queen in 2015. In Dec of 2025 the transmission failed. To replace the part, along with the needed drive kit, milk stool and labor, even with speed queen covering the transmission I was out $800. Speed Queen would not cover the ancillary parts or the labor. Putting $1,300 dollars into the machine was not a good option. I was told over and over this never happens and Speed Queen is the best. So, I purchased another from Big George's in Ann Arbor, MI. 9 months later the lid lock is failing and that impacts the start button. Again, should not happen. Problem now is there are very few anointed Speed Queen authorized service entities. Speed Queen does not even know of the "anointed" ones who is still in business and who is not. So, I am waiting 2 weeks for service. In hindsight I should have bought the cheapest washer, threw it away every 5 years and replaced and I would be farther ahead than where I am now.

I had a Speed Queen set for 12 years and loved it. It was a workhorse. When the dryer quit, I thought it was time to purchase a new set, so of course, I went straight to the Speed Queen dealer. BIG MISTAKE. No issues with the dryer; however, the washer is the worst I have ever had. Doesn't get clothes clean. Even washing on heavy duty/heavy soil, they do not come clean. Especially noticed in whites, so I took a load to the laundromat to use their washer after they came out of the Speed Queen. A world of difference. This is the worst washer I have ever owned. Have had service with the young man telling me I'm not using the correct amount of detergent/softener... mind you, I have been doing laundry for 40+ years. Stay away from Speed Queen... it's not what it used to be.

Do NOT purchase a Speed Queen washer and dryer. They are not what they used to be and their customer service is beyond terrible. We currently own a SQ washer and dryer set. It’s three years old. We have gone through absolute hell since the purchase. We have a seven yr extended warranty on the set and the customer service dept at SQ will find ANY excuse not to repair our defective dryer. We filed a complaint through the BBB and still refusing to replace our dryer. We have had THOUSANDS of dollars of work done to it, countless days I’ve missed work to meet repair people, and still having the same issues with the machine. Our washer, same thing. They are not worth the money, you’d be better off buying a used set off Craigslist.

Bought the 2nd of August. Delivered a week later. Broken 2 weeks after. I do not recommend it. Interior components might be better, but their electrical components suck. A month later, and we still don't have use of our brand-new dryer.

We owned a Speed Queen washer/dryer set for 17 years and they performed well. When dryer became unrepairable, we purchased a new set expecting the same quality. Neither new appliance had the simplicity of the old set. While we’ve had no issues with the washer to date, the dryer (DR5004WE) doesn’t dry the clothes. It appears, the new design changed the location of the moisture sensor. Despite a factory authorized tech not being able to find anything wrong, and making a number of complaints to their customer service, the dryer continues to end cycles with damp clothes. I DO NOT RECOMMEND this appliance.

I bought a commercial coin-operated Speed Queen dryer 8 weeks ago for a multi-family home. The first week, the coin op didn’t work, and we had to wait a week for the company we bought it from to come fix that. Then a week ago, it stopped drying and then quit operating. I had the company I bought it from come out to inspect it, and they told me it’s a problem with the motor. They said there’s a switch that tells the motor when to run and not to run, and it likely had burrs from manufacturing causing it not to work.

I bought a Speed Queen dryer, and I haven't had it long enough to review it, but their customer service is terrible. I was supposed to get a rebate and went through the process online. It would not process my information and kept saying there was a problem without saying what the problem was. I tried multiple times with no success. I called and waited for over 25 minutes to speak to customer care and was put in a call back queue. Then the person who called couldn't help with the promotion and said I had to call another number. This is why people think that rebates are a scam--companies make it difficult to get them, so they give up. They buy a product expecting the price to be lower because of the advertised rebate but the company does everything it can to prevent you from getting it.

I had paint bubbling on my dryer top about 2 years after purchase. I called customer service and they said that the exterior wasn't covered, only the mechanical parts and I can understand if it was a dent or a scratch or something like that. But it just seems like the paint started the bubble, the worst thing that was one that was probably tide. Maybe some bleach might have been spilt, but I doubt it. So the fact that it's not covered makes me leave a review. That's not as good as it could be. For future buyers, I would recommend that you talk to your salesman about the exterior metal. Because they don't make the home units quite as durable as their commercial. Thank you paul for reading

AWFUL! ABSOLUTELY HORRIBLE! First of all, they do not stand behind their junky product or the warranty! Second, they are impossible to get ahold of with hours 9:00-4:00. Last I checked, most people are at work during those hours! You cannot speak to a supervisor if and when you get a human in the phone! They don’t return emails! To spend over $1000 on this piece of junk to break multiple times after just 1 1/2 years is ridiculous!!! Don’t waste your money people!

Has never worked correctly after purchasing TC5999WN in 2018 & I have a 1 1/2 in folder of documents from trying to return to seller, Barret Appliances, who shortly went out of business, to paying hundreds for service calls, including replacing auto lock, no hot water, clothes not clean, not filling up w/ water to correct levels, etc. It is after 10:00 p m & I have spent an hour trying to get the machine to get off of locked position. A repairman just changed the auto lock again in Jul. I paid over $1,000 for SQ because supposedly made in America. My Maytag needed a new barrel after about 30 years & I wish I had gotten that instead of this , A manager, Linda, at SQ blamed it all on the gov't regulations & would not even offer some kind of trade in back in Nov of 2019. I have been dealing w/ repairs & dirty clothes since then & at 79 years old I am about to have to ditch this machine & try to find a decent new one

I bought a Speed Queen in June of 2026. It stopped working in July of 2026. I have spent the last five weeks trying to get it repaired. They have been out three times and it still doesn't work. Speed Queen will not replace it with a new one because I don't meet their criteria yet. They will not tell me what the criteria is and how long I have to deal with this before they will replace it. Terrible product and even worse customer service.

Purchased a new Speed Queen TR5 Top Load Washer in April 2021. The machine is loud. Not impressive but cleaned our clothes. Three weeks ago, it started banging like crazy while running. Technician said it needs a new snubber ring - part is $40. Labor to replace it is $500 as you have to take it apart to get to it. As this is 3 months after the 5 year warranty expired, zero coverage. After paying $1300+ because of its durable reputation, having to spend another $500+ after just 5 years is not amazing. Save your money. Go buy a Whirlpool or GE.

If I could leave zero stars, I would. This is, without question, the worst washing machine I have ever owned, and the customer service experience has somehow been even worse. I spent approximately $1,500 on this machine, and since we bought it in February, we have had a service technician come to our home 14 TIMES. That is not an exaggeration. At this point, we are on the second round of replacing virtually every part in the machine. Let that sink in: the same parts that were already replaced because they failed are now being replaced AGAIN. This is no longer a repair issue. This is clearly a defective machine.

I bought a Speed Queen dryer 5 years ago. Household family of 4. Took very good care of it. Motor went out! Speed Queen has terrible customer service. They do NOT stand behind their products. I paid over 1k for my dryer because they are supposed to last 25 years! What a joke!! Don't waste your money! Buy a different brand!

SPEED QUEEN CUSTOMER SERVICE IS HORRIBLE. I contacted Speed Queen almost two weeks ago for dryer repair covered under warranty. It took them 5+ days to contact me, and it was an email with no phone number. They said someone would be contacting me within 48 hours. 72 hours later, I emailed them saying I would find my own service. The company who installed the washer and dryer went over and above to help me find a repair shop that would cover under warranty.

Speed Queen washer just out of 3 year warranty and it starts beeping randomly. While it is running and while it is off. Customer Service refused to let me speak to a manager and offered me a small discount on parts. This is a very expensive repair for a washer that is supposed to be reliable and has only lasted 3 years.

Speed Queen is the worst company I have ever dealt with. Washer was bought a week ago and short got stuck in the bottom and they will not send anyone out.

We purchased a Speed Queen washer and dryer 11/2025. In the past 6 months, we have had 4 repairs to our dryer. In dealing with customer service, it was awful. They are extremely rude and unhelpful. If given the chance again, we would NOT SPEND THE EXTRA MONEY ON A SPEED QUEEN.

This is a review of the a new Speed Queen Dryer, model number DR5004WG, we purchased on 9/5/24. Since the time of purchase we have had multiple repairs done on the machine. The warranty is great because we have not had to pay for any of the repairs, but who wants to use a warranty multiple times for the same machine. I would have given less than one star if that was an option. We will never purchase a Speed Queen dryer again.

My Speed Queen washer machine broke in April. It is now July 20th and it's still not fixed. They have not replaced not 1 thing on it yet. My washer is only 2 years old. I would Not recommend speed queen to anyone after this whole ordeal!!! So very disappointed.

Our washer and dryer combo is 6 years old and we have needed service several times. Both the washer and dryer have had malfunctions and repairs are expensive. Parts are often out of stock and are delayed. Very disappointed because we wanted a washer/dryer made in the USA.

We purchased a new Speed Queen laundry set a little over a week ago. We were so excited to purchase them and looking forward to long lasting, straightforward performance and reliability. Well that feeling did last long, as the washer was essentially DOA. It faulted very quickly after plugging it in and would not reset. So, a week later, the service tech had to contact SQ tech support which determined that both the main and secondary control boards, plus the entire control wiring harness have to be replaced.

We purchased a top load washer 4 years ago and the tub has already rusted through. There are pin holes in the sides of the tub spraying water and at the bottom where the drain hose attaches the connection is rusted out. Four years old isn’t very long - according to the reviews we read prior to purchasing we should have expected 10+ years out of a Speed Queen. Very disappointed. And of course the warranty is expired, the tub replacement alone is going to cost almost as much as a new machine.

My NA 2510 Speed Queen washer is now 37 years old and still working as good as new. Still hasn't required a single repair. I can't really say how the newer Speed Queens perform. But buying this wonderful washing machine in 1989 was the best decision I think I've ever made.

Purchased our Speed Queen washer on 4/26/24. A few weeks ago it began not draining in spin mode and leaking water. Now waiting up to 2 weeks for memory board and no washer to use. We are retired and extremely disappointed in this product after hearing how reliable they were supposed to be. Would like to hear from Speed Queen. The customer service was not the greatest experience either.

We had a Speed Queen washer installed yesterday. There is a burr sticking out at the bottom of the drum. You don't know this until you wash clothes, have them ruined, and then customer service only wants to repair A BRAND NEW MACHINE! Your damaged clothes are your responsibility. SPEED QUEEN WILL NOT ACCEPT RESPONSIBILITY. The company should not have to repair a brand new machine. Quality control at speed queen leaves me having buyers remorse.

Customer service is horrible!! bought my machine not even a month ago and it’s already broken and they won’t do a thing about it except for order parts on a brand new machine so I have to sit here and wait for who knows how long.

We are in our 70s. 5 years ago we bought a Speed Queen top load washer. Last year we started having trouble with it, right after the warranty ran out, naturally. We’ve had the panel replaced and another problem fixed and now the motor has burned out. We’ve called the company and we’re basically told too bad. The service rep was not at all sympathetic and they obviously do not stand behind their product. Very disappointed.

I bought a Speed Queen washing machine a few weeks ago (TR5006WN) from a local store. It took weeks to come in, and when I received it I was excited. BUT the machine doesn't wash well. I've had to wash underwear 3 times to try to get it clean, and lint collects like crazy on my clothes. I called a repair guy who said the machine is working properly, but I don't agree. The local store won't take it back (they said they NEVER take appliances back), and when I called Speed Queen weeks ago, they also won't take it back, or exchange it. They told me I could sell it online, which I think is poor customer service. I heard that these machines can last for 20 years, but why would I want to keep a machine that doesn't work for 20 years?

After today I will never wash here. All because this super fake nice girl called Brittney? At least that’s the name she gave me. Given the fact that I wash and spend a lot of money doing so, I was putting my dry laundry in the dryer when she approached me telling me someone else were waiting for the large washers and basically told me to speed it up. Given the fact I had not even been there a few minutes and she tried to rush me out of them so some of her friends can use them didn't sit well with me at all.

I reached out to Alliance (Speed Queen) in December of 2025. They had a company to contact me but, they never came to my property, always asking what it is doing, let me hear it thinks of that nature. They said they have to order parts. While waiting on the parts, other issues begin to happen. Called Speed Queen, they said call technician, tell them. I did, they still after December 2025 never came out. Months past now, it is March, still washer not fixed several issues after the others. Speed Queen referred me to another technician company. They came out twice, still washer is not fixed. Have to return again, it is now May 2026. This company started in March. I asked Alliance Speed Queen for another washer or my refund back.

New ownership of a Speed Queen washer, the machine is great, only have praise for it. However the company's customer service and warranty is the worst. I had to call in since two parts were missing upon the unboxing of the machine. The Representative was insulting, rude, and her mental abilities to even handle the call was seriously doubtful. End result I was refused any service, refused request to talk with a supervisor or manager, and told if I wanted the missing parts I would have to repurchase them. Customer service does not exist from this untrustworthy company. If you buy a machine you better hope that their promotions of a 7 year warranty and great customer service will not be tested, for me they fail beyond reason and it seems many other reviewers share the same belief that this company is criminal in their conduct when it comes to a paid for warranty that does not exist. I’m taking them to my local Small Claims court.

Both washer and dryer from Speed Queen have had to be serviced multiple times under warranty. The repair process is horrible. Takes weeks and weeks to get parts and someone put to fix it. I’m currently waiting indefinitely because parts are on back order and they can’t even provide an estimate of when the part will arrive. Going on week 3 without a washer. Do not buy speed queen.

Excellent appliance. Works as expected. Quality is good and is seemingly durable for residential use that is no frills; just clean clothes!

Speed Queen is extremely disappointing overall. I need to have my machine serviced every year. It is poor quality and a huge inconvenience. Most noticeably, the electronic issues. We purchased ours expecting a washer that would live up to its reputation. It absolutely did not do that. I will never buy a Speed Queen, ever again. I have six children. Speed Queen will never be a name we hand down to our children. Terribly sad and unfortunate for Speed Queen.

Like many others I can’t recommend staying further away from Speed Queen. You’re paying for a premium product that simply doesn’t live up to the cost. We purchased the TR7 and DR7. The washer has had the lid lock replaced multiple times, and is still hit or miss if it actually wants to engage. The real issue has been the dryer that’s a literal safety issue and won’t shut off. Due to this issue, metal grates inside of the dryer literally melted (see picture below). Since then, we’ve professionally cleaned the vents, replaced thermostats, replaced the control board and we still have a dryer that won’t shut off. At this point, I wouldn’t put a free Speed Queen in my home.

I had a year remaining on my DR7000WE, however Speed Queen would not repair or replace it. I was given the option of buying the DC5004WE at half price. The dryer DC5004WE is a JOKE! There is NO count down timer. The clothes do not dry even when on the extend dry and fluff. Whoever designed this dryer, NEVER used a dryer!! My opinion of Speed Queen is very LOW! Speed Queen does NOT stand behind the warranty!! They sell lousy products “designed” by someone that knows nothing about dryers.

Fourteen months ago we purchased a TR7003WN washing machine from NFM. We chose this machine based off the positive Speed Queen reviews. Five weeks ago the machine stopped in the middle of a cycle with an error message L1. We submitted a repair request immediately as the machine is under warranty. As of today, we are still waiting for the part. This is completely unacceptable for a highly rated American made product. Communication with customer service has been disappointing. I regret buying this machine. We expected more from this company.