
LG Washing Machines Reviews
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Reviewed Dec. 2, 2007
My washer makes clothes smell very, very bad. Nothing helps. It is also very shaky which doesn't help leveling either. Finally, the pump makes a terrible noise.
I have had clothes ruined and bought new towels and washed them before using them and now their ruined.
Reviewed Nov. 26, 2007
We have not received any money as promised by LG representatives for the inconvenience of not having our dryer. I have had approximately $50 in clothes since ruined due to not having my dryer. Since our insurance could deny a claim for any damage due to that dryer, we have basically lost the cost of the dryer, which I believe we paid $2200 for the set with extended warranties (which I believe are now a bunch of crap!). If an attorney is reading this, I would very much like to know if I can sue over this. I don't think it is unreasonable for a person to ask for a new dryer after it almost burns your house down - especially when the dryer is only a few months old.
Reviewed Nov. 26, 2007
Have LG Tromm Model # WM2277HW and dryer Model # DLE5977W. After taking clothes out of washer, there are what appear to be oil spots on clothes. Have re-washed and they are permanent. Not everything gets the spots, just some of my clothes, and it doesn't happen every time.
The stains do not come out at all. So, I have to keep buying clothes, sheets--whatever I wash.
Reviewed Nov. 26, 2007
The stains do not come out at all. They are permanent. So, I have to keep buying clothes, sheets, whatever I wash.
Reviewed Nov. 5, 2007
Before Christmas 2005 we purchased a LG Tromm frontloader Model: WM2277HW, from Best Buy. The salesman at Best Buy told us this was the best washer we could buy, that is was an awesome machine. And that it would be perfect for us, since we, run on a slow day, two loads of laundry.
Almost immediately we started having problems. The LE or OE codes would come on repeatedly and we would have to manually drain the machine even though there was nothing plugging the drain. The electronics on this machine gave us repeated fits. The door would lock and stay locked; error code would stay on for a day or longer; and worst of all the machine will randomly stop in a middle of a load-with anywhere from 3-35 minutes left in the cycle.
By summer 2006 the door started leaking and the detergent dispenser started leaking. We had to have the door mechanism replaced. Then we had to have the entire door seal replaced. A bearing was replaced when the washer started making ungodly noises. Error codes continued in random inervals shutting the laundry down for days at a time.
During this whole time I started noticing the greying and smell in the clothes. I thought this was related to the machine continuously shutting itself down while full of clothes and water. Now I realize the machine always does this to the clothes even when we get lucky and have a two or three day washing run with limited shut downs. The door still leaks and the loud noises are back with a vengence.
PLEASE DON'T BUY AN LG!
The customer service at LG is the anti-customer service. When I called for about the tenth time a few weeks ago, they said there is nothing they could or would do, but thanked me for giving them the information, so they could pass it on to their factories in China in order to improve the machines.
LG-Life is NOT good!
We paid close to a $1000 for this machine and have spent several hundred dollars on repairs. Most loads have to be run 2-3 times before the cycle will complete, thereby using that much water water and electricity. The whites are grey and faintly musty smelling. The machine smells and black mold developes quickly on the door seal.
Reviewed Oct. 31, 2007
I purchased an LG front loader washer from Best Buy 4 years ago. It is turning my white clothes dingy, gray/brown. There are also mysterious stains that show up on my white clothes. It doesn't matter how much bleach, etc. I put in the washer--they get more and more dingy. Best Buy is coming out to look at it this week as we have a 5-year warranty.
I have to re-buy whites (undergarments, socks, shirts, etc.) for my family of four every 2-3 months.
Reviewed Oct. 29, 2007
This machine has made me sick to my stomach on many occasions the mold odor is so strong in my laundry room. I can hardly stand to use this machine.
Reviewed Oct. 17, 2007
June 2006 we bought a house with a laundry closet that required stackables. So I gave up my used $200 Kenmore toploaders that had been serving me well for years and got an LG front loading washer & dryer. I was actually sort of excited to get such a cool high-tech washer and dryer. Oh the money and water I was going to save! Oh how clean my clothes were going to get with this great machine! And I'd save on detergent? What a win-win situation!
Imagine my HORROR, shock, disappointment and FURY to discover this thing is a complete and total DUD. From the very beginning, the washer has smelled like a musty old gym locker (or worse). I even became diligent about taking stuff out of the washer soon after the cycle finished, instead of sometimes leaving them in there for 2 days because I forgot about them. Nothing mattered... the thing stank and then... so did my clothes.
Reviewed Oct. 16, 2007
We bought the LG 4WM2277HW washer and dryer on 5/6/06. From the first week on, our clothes have smelled. As all the other complaints I've read, there is always a sour and moldy smell not only inside the washer but also permeating our clothes. Bleach, vinegar, baking soda, every brand of HE laundry soap, Febreze...NOTHING makes the clothes smell good.
Reviewed Oct. 16, 2007
My husband and I purchased a LG frond load washer WM2277HW and dryer set Jan 23 2007. At the end of Feb/beginning of March the door lock took approx 10 min to release following washing clothes. A service person came and changed the switch - didn't help, ordered the electronic control panel, it came in about a month later. LG send the wrong part. The service man was able to get the washer to work anyway. This process took approx 6 wk to 2 mo.
In Sept., the the same door would not lock. We can't use the washer at all. Service person came out, decided to replace all parts connected to the door since this was the second time the situation has happened. Came back 1 to 2 weeks later with the door switch and said that he hoped it would work because control panel (and any anything else he might have ordered) was on back order from the company. He also said this was the last service call he would make under his LG contract.
Reviewed Oct. 14, 2007
Purchased front load washing machine two months ago. I anticipated that the machine would leave a little moisture inside but not a substantial amount of standing water. I have to literally scoop out the water and towel dry the interior. This is a nuisance not to mention a safety hazard.
The potential to damage the door is heighten because users are instructed to leave the door open.
I was considering purchasing the matching dryer in December. NOT ANY MORE!!!.
Reviewed Oct. 13, 2007
We purchased an LG washer and dryer in November 2006. The washer has a mildew smell and we have cleaned mold out of the washer. We run the washer with bleach and the smell continues. Neither Home Depot nor LG will do anything about it. Do NOT purchase an LG washer.
Reviewed Oct. 13, 2007
So far LG electronics is giving me the runaround on my new front loader washer and dryer. The washer has water pouring out the front, needs a new motor and control panel.
The dryer takes two hours plus to dry little loads of laundry. No one will take responsibility.
Reviewed Oct. 6, 2007
We purchased an LG washer & dryer in February 2006. We first noticed a smell shortly after they were installed and the odor became increasingly worse. We contacted the repair service and were advised that this was a common problem with the LG washer. We were told to clean the trap and run a bleach load once a week. What a joke, it didn't work. I contacted customer service at LG and was told to run a bleach load once a week and clean the trap. Also to leave the door open. I informed them that we were doing that and it made no difference. I also told them that there was a black mold on the door seal. They said just wipe it off with a bleach rag.
I also questioned them about telling people to leave the door open and the possibility of a child getting in and closing the door. They had never thought of that. DA-A I asked them, what the Consumer Product Safety Commision would say. I have never had to work so hard to be able to do a load of wash. I should have kept my old Whirlpool. LG is pitiful in their products, customer response and service. I would throw them out if we hadn't spent over $2000 on them -and then again maybe I will do just that :-(
Reviewed Oct. 4, 2007
Stinky clothes. I've had to run about 5 times more the amount of cycles. Resulting in more dryer time. Stressed and fed up.
Reviewed Oct. 2, 2007
Bought the front loading washer to be more economical...using less soap and water. This washing machine leaves a terrible smell on your clothes and towels. Inatially I thought it was something I did wrong. Since I have washed laundry for many years in many different machines. Also it leaves our clothing dirtier than before we washed them. It leaves stains on our clothing that was not there when I put the laundry in the machine. It was not until reading many other consumer reviews that I was not alone with this terrible situation. Especially since the cost of these washing machines is greater than a lot of other options out there.
Reviewed Sept. 25, 2007
Purchased LG front load washer m/n WM2277HS on 3/25/07. Horrible rancid smell from wahser that is now attacking cloths. Have followed advise of running machine through wash cycle with bleach as indicated, zero results. Keep door open all the time, zero results. Have looked at hundreds of complaints on internet about the same problem with zero results from LG. We must join together and make LG eat every one of these washers or come up with a solution that works. Any attorneys out there wanting to file a class action suit should count me in.
Reviewed Sept. 24, 2007
Thousands of dollars in damaged clothing. Thousands of dollars in wasted water, not to count the time it takes to run this washer and dryer.
Reviewed Sept. 20, 2007
(2) This is a new complaint I have not seen as of yet...this washing machine utterly DESTROYS MY WHITE CLOTHES. It leaves them with a DINGY GRAY COLOR THAT WILL NEVER COME OUT. It doesn't matter how big or small the load is or weather I use hot or cold water or if bleach is used or not. It makes no difference. I have put brand new blouses and undergarments in the washer and they are never white again. My husband works in a hospital and must wear white uniforms. These uniforms have become completely dingy and gray after washing and only become worse and worse till he just cannot wear them anymore because it becomes so embarrassing. He then has to get new uniforms.
(3) From time to time I discover LARGE'DIRTY SPOTS' on my clothes after removing them from the washer. These are not on the clothes prior to putting them into the washer. They can show up on any garment but usually more on the cotton fabrics. I don't know what these 'dirty spots' are. They almost look like an oil. I cannot get them out.
I can only imagine this is happening because there is not enough sufficient water to wash and rinse the clothes thoroughly. I can never wash my white clothes in this washer any more. If this is how dirty the white clothes are coming out, the dark and colored clothes are dirty too, but you just cannot see it as well because they are dark. I am greatly disappointed. A washing machine at any price should not make your clothes look dirtier. A washer like this should not be on the market.
Reviewed Sept. 12, 2007
Clothes have stunk for almost two years. Cant just wash and go... have to leave door open, wipe rubber seal, run extra empty bleach, vinegar, and Sunlight loads increasing my water comsumption, plumbing problems due to residue, and to think I spent over $2000 so I could have a matching set.
Reviewed Aug. 30, 2007
Machines still under warranty, less than six months old. The dryer will not dry my clothes and the washer smells like mold, as does my house.
Customer service is horrible. I paid around $2,000 for machines that do not work.
Reviewed Aug. 30, 2007
This washing machine is over the top with problems. It holds dirty water and smells badly which infects the clean clothes. The large seal holds dirt and water and needs cleaning out after every wash load. Ridiculous! It sounds like a turbo jet is coming down the hallway during the spin cycle.
Countless repairmen have been called because it is under an extended 5 year warranty through Best Buy. Nothing can be repaired because the problem lies in the bad design. The company agrees that there are no fixes for their inadequately designed products. The consumer is left to suffer their losses.
Reviewed Aug. 22, 2007
Make a liquid out of them by simmering them in water, squishing the soap out (I used a potato masher) and then mix the liquid with some water and store it in an old detergent bottle. Pour it into the liquid detergent compartment of your washer instead of detergents - VOILA! -- no more smelly machine or clothing
and it's better for the machine, your health, your clothes. your septic tank
and the environment!
Reviewed Aug. 1, 2007
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Reviewed July 30, 2007
Our LG Clothes Washer has excessive vibration during spin cycles. The whole house shakes! Nail pops everywhere, cracking grout on the tile floors, things dancing off shelves, light fixtures rattle, etc.
Reviewed July 28, 2007
Purchased the LG Washer & Dryer about 3 years ago. The washer leaves clothes smelling like mold. The washer itself stinks like mold. Stopped using both machines about a year ago. Purchased a standard top loader and installed it in the basement. The dryer took literally hours to dry. The sensor setting never worked. Called LG several times. Did everything they suggested bleach, Tang, cleaning out the gasket after each use. My husband who purchased these for the businesses he manages, had to replace them. Useless. The $2000 LG pair are paper weights only.
Reviewed July 14, 2007
Dealing with the mold issue in my front loading 15 month old LG Tromm - wondered why all my towels keep smelling once they get wet...after looking at my washer more closely noticed the grime, mold and build up around and under the gasket. LG recommended vinegar, bleach, running the sanitary cycle blah, blah - nothing works. They then referred me to an authorized technician who took the gasket off and could not put it back on. I spent all day on the phone to LG and the useless technicians they referred me to as their authorized reps. Finally, found someone who put the gasket back on, but he admitted the mold problem won't go away, the best you can do is to clean if after every wash!! I've got time to do that with two toddlers at home!! Won't ever buy LG again
Reviewed July 14, 2007
We purchased an LG front loader washing machine from hhGregg with an extended warranty contract. The moldy smell after several months was so bad after every wash. If you leave clothes in there for even a couple of hours they smell. I have to use bleach between cycles to rid the smell. Customer Service told me that mold is not covered by the warranty contract and I'd be charged for the call. I told her this isn't just mold but has to be a machine defect causing it....she was like too bad. Unbelievable. LG should offer a fix.
Reviewed June 30, 2007
I have problems with my LG waher and dryer. Dryer will not dry clothes on the sensor setting and the washer leaves greasy black residue on clothes. LG has sent out service people who freely admit that they don't know how to fix these machines.
Reviewed June 18, 2007
I purchased an LG front loading washer and dryer from Best Buy in Kalamazoo, Michigan in December of 2003. By February of 2004 my dryer was making a terrible noise and I called the 800 number for LG and after several tries they scheduled an in-home service call. The person that they sent had never even seen an LG appliance before. (Now we had called a dealer that handled LGs before we purchased these appliances as they were very expensive and we had never spent that much money on a washer & dryer before. They gave them rave reviews. When we called them to service ours they didn't come to our area for service.)
Well, our dryer was serviced and that lasted about 2 months when the control panel went out and again we had to have a service man come to the house. I again took time off work to have this done. About a year later I start finding bearings in my clothes from the dryer and now it makes a terrible thumping noise when it is running. My washer also has now started to put hot water into my cold water washes. Everytime I call LG I am put on hold for so long that I hang up before I ever get to talk to a service rep.
I am so disappointed in these products and the money that I have wasted. I still have my 20 year old set in the basement and may have to bring them back upstairs and start using them again. My husband will not let me forget that I had to have these expensive appliances and now can hardly use them. I am so glad that I did not buy the LG refrigerator as we had planned.
Reviewed June 8, 2007
These two items were very expensive and I have had more repair problems! No one works on them and when they do, they are very expensive. I hate these products! Don't buy them!
Reviewed June 5, 2007
Right now we can not clean our clothes without them smelling like mold. We will have to wait until the local repair service comes out before we can wash our clothes and we do not know if that will even work to remedy our problem.
Reviewed May 15, 2007
Reviewed May 7, 2007
Purchased a LG washer & dryer from Best Buy. Have had the dryer replaced with in one year. The washing machine leaves clothing smelling like old rags. I have cleaned the gasket--keep the filter clean-run white vinegar thru machine-nothing works--Both machines are junk. LG gives no support-Best Buy is no better.
Reviewed April 20, 2007
I must drive 50 miles round trip to a laundry facility every saturday, I must put money aside for the cost of using a public washer and dryer and the use of extra gas for my car, not to mention my time.
Reviewed April 19, 2007
On May 1-st 2006 I bought an LG washing machine. Since the first month the machine start smelling like rotten water.I have called LG many,many times and enyone who answers there gives different suggestions.I have been running water and bleach each time before waching my loundry, I have been using expensive HE soap,I have been leaving door open...nothing helps. And the service with LG is more than terrible.I have been waiting 5 weeks to service my washing machine and today a guy called me and said I can run hot water and bleach.The explanations of me had been doing it didn't help. I am very frustrated with LG.
I have started going to loundromat and where is the high efficency of power and water if I have to run water and bleach before each load of loundry!!!
Reviewed April 12, 2007
Bought the LG washer and dryer and had the door rattling loudly at first. Took 3 repair calls to fix. Then the musty smell started. Each time a repair guy came out it was something we were doing wrong. Too much soap, not enough soap. We have had a smell in the dryer, the repair guy told us not to use softener sheets, use liquid. Use it a couple of times and the washer stunk up the whole house. Next tech said never use liquid softener even though the machine has a dispenser. He said liquid softener goes rancid in the filter trap.
They are offering to do a one time cleaning of the machine as a favor. I notified them that no matter how little soap we use, the filter has soap residue in it. I asked could it not be rinsing properly and the said that it was normal and not to worry.
Reviewed March 27, 2007
Purchased LG Washer and LG Dryer spring of 2005. Replaced gas valve ignition set June of 2006, and since then the dryer will not dry clothes. Now the incident has occurred again.
I paid $1600 for the set. I have already paid repairs of $200 and now will have to pay another $200 to fix it again.
Reviewed March 17, 2007
We purchased the LG front loader washer/dryer combo one year ago. Since then, it has leaked three times and leaves my towels smelling like mold. Also, water is always present in the fabric softener cup when the cycle is complete. A repair tech told me that I need to use he detergent (which I have used and still have had the problem). He said the suds from the regular soap build up, causing leakage and leaves the film behind. I've been instructed to wash to cycles w/o clothing, using vinegar, which I have not yet done. Now, I'm my wash cycle stops and I get a signal LE. I've just phone the repair company again and I'm waiting to see what happens next.
Reviewed March 8, 2007
Reviewed Jan. 20, 2007
I have been noticing a musty smell when I open the washer door - it never goes away, even though I leave the door open to air dry the washer between washings. There is also about 1/2 of residue water in the detergent tray after the washing is complete. I have cleaned out the drains, the gasket and the detergent trays but they do not fix the problem.
I called LG customer service and they seemed to know of no current problems that would cause it but, indicated it could need a new pump and referred me to the local authorized service agent that told me the washer was out of warranty and it would be a COD call. I decided to wait and check the internet to see if there were other complaints.
WOW - wish I had seen all of these complaints before I bought these expensive but useless machines. Amazing that there's complaints on the internet but the company know of no problems that would cause this musty/moldy smell. I should have kept my 20 year old Maytag!!
Reviewed Jan. 6, 2007
We purchased an LG washer and dryer in April 2004, and are experiencing our third breakdown. The two previous dryer repairs cost us over $500.
A repairman came to service our washer and reported to us that it is basically shot, needs a new motor, stainless steel drum, outside drum and several other parts. It will also require two servicemen to complete the repairs, at a cost of at least $200 labor. According to his professional opinion, we are looking at another $500 to repair the washer.
We originally paid over $2000 for the pair. This will add over $1000 in repairs in less than 3 years.
Reviewed Nov. 7, 2006
Defective design with dryer rollers. Noisey operation with a $1,000.00 dryer is unacceptable. I have been in contact with LG countless times with documentation to back it up. Six different repair companies attempted repair but ALL failed due to poor design in rollers. ALL STATED LG ENGINEERING HAS ADMITTED NO FIX AVAILABLE. Seven sets of rollers and a dryer replacement should be proof enough.
I am out $2,200.00 for a washer and dryer combo. The dryer sounds like I am drying bricks and my washer walks across the floor during the spin cycle. And yes, it has been leveled. I want my money back for the combo.
Reviewed Nov. 4, 2006
Five weeks ago LG Washer started leaking during spin cycle. Called repair service 1st call couldn't see a problem. Washer leaked again, I ran before second call2. repair man agreed said he would talk to LG. Couldn't use machine for over a week,repair man came, put in part recommended by LG. Ran machine next day leaked again. Repair man came, said he couldn't fix contacted LG they told him to order same part again. Now waiting. Washing Machine under warranty , 1st year, so LG is responsible. When part arrives, in a week,if that doesn't solve the problem then repair man will file a Can't Fix form. It will then take LG 21 days to Process the Paper( that is there official position) and then I can order a replacement. TOTAL TIME without a washer will be 8 weeks. Does anyone find that reasonable??
Have to go to commercial laundrys..cost and wear on the garments. Difficult to wait in laundramat for an older person. I am 68 years old.
Reviewed Oct. 30, 2006
Washing machine flashes error message 1E..water inlet error. There isn't a water inlet error because there is plenty of water (stagnant) in the machine each load. We've drained the water from the machine at least 10 times to no avail. This is a Tromm unit that cost over $1000 with tax and we are disgusted with this appliance. Our tile floor is shot because we drain the Tromm about 3x a week and the buckets overflowed 2 x!
Repairman came out a week ago today and stated he'd have to order a part. No phone call, no ETA, no nothing, so I called Customer Service. They assured me that they emailed the repair person and have notified them of my problem.
I had a 14 yr. old Whirlpool top loader that worked perfectly. The only reason we looked for a new machine was that the barrel in the washer started rusting. Now I wish I'd kept the Whirlpool unit.
Reviewed Sept. 27, 2006
I purchased an LG Front Loading Washing Machine. Since I purchased this washer, all my clothes (especially towels) stink like a musty mold smell. There are similar complaints all over the internet.
I've called customer service multiple times, the last call resulting in someone putting me on hold for 32 minutes only to be disconnected. I'm tired of being told to clean the seal with bleach and vinager; it doesn't work nor should I have to do this after each load. I have kept the seal clean after every load.
LG obviously has a design problem they're not owning up to and I am currently taking my towels to a laundry mat.
Reviewed Sept. 13, 2006
Bought the Tromm steam Washer & Dryer ( $1500 + tax just for the washer!). The dryer blew up within the first week.
LGs return policy is within 48 hours. After 48 hours they have to send a repair service to see if it can be fixed. Service came to house TWO WEEKS later to confirm that it will not work, its done, and needs to be REPLACED. Nobody can tell me when I could expect my new dryer.
I wanted the ridiculous steam washer and now look - can not see ANY steam and the service is the worst of ANY industry in the USA!
Reviewed Aug. 9, 2006
I have an LG front loader washer. I loved this appliance with all my heart until the gunky and smelly mold/mildew build-up began. Now I am always trying to wipe up and it always comes back. LG customer service told me that the manual says to dry the gasket after each use.
First, why should I have to? Second, the manual doesn't say this. What the manual says, in a tiny section, is to keep it dry to maintain a proper seal. Nowhere does it warn that if I don't keep it dry after each use I will have gross, smelly and unhealthy mold or mildew in my home.
Reviewed May 22, 2006
I purchased a new LG Front load dryer on February 28, 2006 from Home Depot. It was delivered to my home approximately two weeks later and set up by a subcontractor hired by Home Depot. On April 23, 2006 and withput warning my dryer suddenly failed. I called LG to report the matter. a technician came to my home and advised the power cord was not installed properly and shorted out the dryer. He conferred with LG's technical support and ordered parts. he came back to work on the dryer. installed the ordered parts and new power cord. The dryer would not operate.
He again conferred with LG technical support. They ordered more parts. Almost every part in the dryer. He came back again installed the parts and the dryer still did not work. They ordered the rest of the parts not previously replaced and reordered the parts he just replaced. He came back for a third time on May 8, 2006. He replaced all the parts and the dryer was not operational. After three visits the tech repair center finally condemmed my dryer and deemed it not repairable. They advised I would have a new dryer within ten days. All I needed to do was fax in my proof of purchase.
On May 9, 2006, I faxed in my proof of purchase. Instead of being forwarded to the return authorization dept. it sat on a customer service representatives desk until Thursday May 11, 2006, when I called to follow up on the status. They advised their customer service rep. overlooked sending the proof of purchase to the return authorization dept and they would take care of it immediately. However, they could not tell me when I could expect to hear from that department and I was told tommorow was Friday so nothing would get done.
I was very angry at this point so I called home depot and their manager called LG and told me they would be calling me the next day on May 17 and that I could possibly have my dryer the same day if they processed the return. I received a telephone message from LG saying my dryer was ordered but no comment as to when I could expect its arrival. I called to get more information.I was advised that a logistics company would be contacting me to arrange delivery of my dryer. I called the delivery company to follow-up on May 22,2006. they indicated that they received the job on May 17,2006, but can not pick up the dryer until it is released form the LG Warehouse. No time frame was given as when I could expect to receive delivery of my dryer.
I called home depot again on May 22, 2006 to get assistance from their management. I await their return call. I have been without a dryer for a month.
Reviewed May 11, 2006
I purchase a Washing Machine Model WM2075Cake LG TROMM. It was delivered Tuesday, when I started using it I noticed It was leaking. I called Bestbuy to observe were the leak was coming from the returned on thursday with a new machine, they took the old one. The new one started leaking immediately from the front of the machine,again I called Best Buy -- they started to say these are great machines that this is very unusual then he start telling me that the machine leaks because I dont have a water catching pan under my machine. I told him 2 buckets of water are not suppose to come out of a machine. My carpet got wet and water leaked from the upstairs laundry room to the downstairs kitchen.
Reviewed April 18, 2006
My LG washing machine broke down after 13 months use. Had a 2yr guarantee, tried to call the services centre usine number given on back of manuel, eventually got through after 2 days to be told they hadn't dealt with LG for 4 yrs!! Eventually got through to service centre Fri 7/04/06, company called ServiceLine, arranged for someone to call out Tues 11/04, took day off work they never showed up. After much to do the service call centre arranged for someone to call out at 8am the following morning, he left at 8.45am saying I needed a part & if it was in stock he would get someone to drop it in tomorrow, but instead of ordering it there and then he waited until the end of the day.
Following day they were unable to come out, serviceline unhelpful, no one senior to talk to, manager was 'out', argued that it was there mistake and they should put themselves out ie courior the part across but no they don't do that. I tried to explain the meaning of customer service to no avail. Would only promise for the following Tuesday 18/04. Rang LG who were sympathetic but could only advise I wrote in with a complaint, again explained customer service and that they were Service Lines customers but again it idn't sink in, again refused to put me through to a senior person.
No washing machine over Easter but at least an engineer was coming on Tuesday. Another day off work but when I rang to confirm a time they hadn't had the part in, the delivery hadn't arrived. Couldn't confirm a day at all. Rang LG and after much complaining the call centre person spoke to Serviceline and told me to ring in 20mins when they would give me a time fo today when the engineer would be out. Two phone calls later the Service Centre call centre staff laugh down the phone when I suggest the engineer coming out today. Ring LG and my call is esculated to Jason in the escalation team. who rang Serlines esculation team and I was promised a phone call from the engineer to let me know when they would be coming out. No phone call came even though I chased it again with Jason. It is now 17.37 and I have no idea when my machine will be fixed.
Reviewed March 29, 2006
I have purchased a LG Washing machine Model WM2442H and found this model of have some problem. The Option “Pre-Wash” with the any selected factory programs will not have enough water to washing all clothing in the full load condition. The full load mean like 18-20 lbs. of clothing or 18prices of full size of bath towers. I have replaced the machine twice and same problem. Service call to LG and the answer is this model of machine should loaded 11 lbs of clothing in dry condition, otherwise will be too much.
LG Washing Machines Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 1958
- Address:
- 201 James Record Road
- City:
- Huntsville
- State/Province:
- AL
- Postal Code:
- 35824
- Country:
- United States
- Website:
- www.lg.com
