International Van Lines Reviews

Another great move with International Van Lines. I'm a repeat customer. This was my second time using this moving company, the movers arrived on time, the amount of professionalism, expertise and care Mike and Steve showed was beautiful. They went above and beyond with my belongings. Not 1 thing was broken, this is not easy work and they did it with a smile on their face start to finish, I love them! They did a phenomenal job and made this move easy breezy. I'm beyond happy! On top of that the prices are unmatched and they have the best employees, this is truly the only moving company I trust and will ever use, Thank you so much. I appreciate you all!

The gentleman we worked with was Rick who was contracted by International Van Lines. Rick was a life saver. My wife and I flew out to Las Vegas to move our daughter back to Coral Spring, FL. When we arrived we found that the original trucking company, U-Pack did not deliver the trailer for the movers to load. Rick located a person at U-Haul he knew and had their U-Boxes at the work site within 2 hours. We were able to complete the move on-time and on budget. If it wasn't for Rick and his team we would not have been able to move that weekend. I can't thank him enough for his willingness to step in and take control of the process and get us packed up and moved. Again, I can say enough about these guys.

My household hired the International Van Lines team for a move across town, and it could not have been quicker and more efficient. The moving team of Jon, Mike, David, and Steve showed up on time (actually a bit early) and worked like true pros. They transported heavy boxes and large furniture with ease and care -- nothing was damaged in transit. Multiple stairs and walk-ups were no problem. And the moving team members were very personable and pleasant, making the moving day less stressful and dare I say fun. We felt like were in good hands the whole day and even finished the move a lot earlier than expected.

International Van Lines was recommended by a friend who moved cross-country, and we called them. The reps who packed up the house were great, but before they did, a video was done. It was worthless because it didn’t end up being what they thought it would be. There were more cubic feet. I had some communication problems with the lead person of that group, and also with the people I was dealing with on the phone at the time. They were very abrupt and rude with me, and it got ugly. But we were already in the process. The guy that I spoke with told me a certain amount of money down and what was acceptable. Then, the guy who was in charge told me something else when they came to pick everything up. We had to wait and get in touch with the guy on the phone. It was very chaotic. The person on the phone was rude.

Outstanding work by everyone who I had the pleasure of communicating with from this company. We've never been so please with movers like IVL from Florida to New York! Price couldn't be better and they deserve a 10/10 from myself and my family for the dedication they have for each family's move they take part in! I will use again and I can't wait for my sister to use them as well to be part of the calmness they bring. Outstanding work by each and every one of these guys who helps us (sorry I can't remember names but I wish I could).

I hired International Van Lines for an in-town move. I was so far behind in preparation just for the movers themselves, but they were very understanding and helped pack my things before moving the furniture. They were just so easy to deal with, and I appreciate it. Thanks, guys, for a great experience.

I was shocked that we actually filled the 24’ box truck, but the 2 men who completed the task still did so within 4 hours… including a cross town transport of almost an hour. Everything well wrapped and no damage. Definitely recommend International Van Lines.

If I could give this company zero stars I would. I used International Van Lines for a long distance move from Chicago, IL to Los Angeles, CA after it was the top rated company on ConsumerAffairs for long distance moves. The process has been truly abysmal and exhausting. The lack of communication within this company with to their clients is baffling.

This is the second time that we have used International Van Lines. The men were professional and obviously experienced. They shrink-wrapped every piece of furniture so that nothing was damaged. They knew how to dismantle our adjustable bed and how to reassemble it. Our artwork arrived without any damages as did our 75 inch TV. We labeled our boxes as to where they should go at the new location, and they all ended up in the correct rooms. International Van Lines was competitive in their pricing, and there were no surprises or added charges. I highly recommend them for your next move.

We recently used International Van Lines and they were amazing. We got Rick and David as our movers. They came in and got straight to work. They even took the time to disassemble and reassemble two difficult pieces of furniture for us which they did incredibly quick. Everything was moved with care and the process was incredibly smooth. I would highly recommend IVL to anyone!

I’m a disabled man over 60. My furniture was picked up in Massachusetts on May 18. I relocated out to California. My original place that I was moving into didn’t work out but I secured a storage space here that they could’ve delivered to that I paid for. I’m not sure why I gave them a phone number or an emergency backup number. No one chose to ever pick up the phone. I have no idea where they put my furniture. Apparently they just put it in storage in Massachusetts wherever that is. I’ve been waiting months. I gave them an initial payment of around $2300. They also moved my vehicle for I believe that was $2200. The vehicle actually arrived. Bravo. Thank you and it got here safely. I appreciate that but I don’t appreciate is the runaround I’ve been getting right last Saturday. I was told that my order was here 12 hours before the truck pulled up. You’re supposed to get 24 hour notice it arrived on a Saturday.

The movers were professional, efficient, and friendly, and the whole service was smooth and easy to work with throughout. Very good company and I would highly recommend them to anyone moving within Coral Spring, FL.

Had the pleasure of working with David, Mike and Jon this morning with my move. I called last minute, and they sent the A team! Quick and professional. Couldn’t ask for anything else.

1.Lack of communication. Initially given a delivery quote of 7-8 business days for delivery. After 7 days we had not heard anything regarding where our things are. We spoke to both Melissa and Louis in customer service, neither could say exactly where our things were. They presumed our things were in a “staging area” but could not say in what state they were. Informed us that they would reach out to the driver or dispatch once they had a better idea. They would call and leave a message asking us to call them back. However, 90% of the time it would go straight to voicemail. After two and a half weeks without our things they finally said it would be delivered in about 5-9 days.

Don't use this company! Not only did their estimate go over 20%, but they demanded 3 payments all BEFORE services were completed. Then, they lost or stole $1,200 worth of electronic equipment. Stay away!

I am filing this complaint against International Van Lines / Ocean Star International Inc. regarding IVL File/Ref. **. My wife and I contracted with IVL for an international household-goods move from the United States to our home in Alassio, Italy. IVL’s own invoice identifies the service as “Door to Door / 20' Container.” IVL charged $14,995 for the door-to-door move, plus insurance, storage, and related fees, for a total of $18,906.77. IVL’s invoice confirms the full amount was paid and the amount due was $0.00.

I would not recommend International Van Lines based on my recent cross-country move. I was told explicitly, both in my contract and on the phone, that IVL does not use brokers and that my move would be handled by their own registered movers. That was not true — the delivery was handled by a third-party driver operating his own truck, who told me directly he doesn't work for IVL.

Really good experience with International Van Lines! I would definitely recommend to anyone Who needs help moving. They arrived promptly and wrapped everything securely and hauled it to my new apartment. Nothing broken and nothing lost. They are as professional as it gets and they get things done! Very glad to have hired them.

These 3 movers were so very professional, polite and efficient. Hands down the best decision I’ve made in regards to moving. They are professionals and timely. Do not hesitate to contract their services !!!

Worst experience for any service, ever. I would leave negative stars if I could. This is a small carrier, they have 14 trucks & 12 trailers per the FMSCA. Other well known interstate movers have 100s. They over promise up front, then just not deliver after pick up, with basically zero communication. I was told it could take 2-21 days, after the First Available Delivery Date (FADD), to deliver our belongings, but typically takes less than 10 days. They are mandated by the FMSCA to take no more than 30 calendar days to deliver your goods. My FADD was May 26th, its now June 27th and I've yet to receive my delivery or receive any proof its been picked up or on its way.

This is the 4th time we have used International Van Lines in the last 9 years which is saying something. Their movers take the utmost care in wrapping furniture and art. Additionally they are very polite and communicate well. I'm sure we will be using them again in the future. Thank you International Van Lines!

Recently used International Van Lines for a move from TX to FL. Booked with only a few weeks notice and the process from start to finish was quite literally, simple. I had the best team of movers, David, Mike, and Jon. They were quick, attentive, and so kind. It was an unfortunate moving day with pouring rain, but they never once complained and continued to work until the job was done. I would 1000% book and use them again. Thank you again!!

This moving company is simply amazing!!! This is the second time I’ve used them and they are hardworking, efficient, and super helpful and kind! Not to mention how strong and fast these guys were! Steve, Jon, David, and Mike were all so kind and very efficient. I also felt like the process was smooth and the price was perfect! I am so grateful for these guys and will use them for future moves as well!!! Thank you so so much again!

I am so happy that we got Alex and his team for the move over the weekend. Alex and his team show professionalism, punctual and take extreme care of our furniture. Very impressed and definitely will recommend them anyone who is looking for a reliable moving crew.

Getting things started was a breeze. The customer service people were pleasant and explained the packers would come on Wednesday and the movers come on Thursday. This did not happen. The packers showed up and only one of them spoke any English. There were no women and I was rather hoping there would be at least one woman to pack my feminine belongings. And, to make matters worse, one of them was having intestinal issues… Completely befouled our guest bathroom (which I had to clean up with gloves and bleach,) and went through more than a roll of toilet paper. We then found out they would be packing up the moving truck the same afternoon. We tried to explain that was not what we were told but they did it anyway.

International Van Lines made my move a breeze! The team was punctual, professional, and handled all my belongings with great care. Their efficiency and attention to detail were impressive. The entire process, from booking to moving day, was smooth and stress-free. Highly recommend them!

These guys are the best.. Great, respectful consumer service! They were very professional and seemed to really have experience, seems knew what they needed to get get done! I highly recommend them to anyone I know!

I had a great experience with International Van Lines and have used them twice for moves in the last few years. Rick and his crew are great professionals and work efficiently and are organized. Would definitely hire International Van Lines again.

They showed up a few minutes before the appointment, worked quick and efficient. Unloaded our furniture and items and placed them in the appropriate room. Did not waste any time and were very professional. I highly recommend International Van Lines!!

Alex and his crew, Steve and Mike were fantastic. Very friendly, careful, and professional with our one bedroom move that consisted of a lot of bigger furniture, bookshelves, desks, etc. Highly recommend them and International Van Lines.

I was so worried about moving. But they made it super simple and stress free. They took very good care of my stuff and they got it all done in a reasonable amount of time. Without them, I wouldn’t even be halfway done. It was worth the price for sure!

I was looking online for moving companies when I came against International Van Lines. I gave them a call and from start to finish they made the process easy. For sure 100% I'd use them again in the future.

I had a great experience with International Van Lines. The booking process was simple, and the staff was helpful and professional from start to finish. The movers arrived on time, handled my belongings with care, and kept me informed throughout the process. Everything was delivered safely, and the team worked efficiently to make the move as stress-free as possible. I appreciated their communication and customer service, and I would definitely consider using International Van Lines again in the future. Highly recommended!

By far the best moving experience we had. The team was super professional, did an amazing work and took a great care of all our belonging. Our house had million stairs and I know it's extremely heavy task due to it, but the team was so professional and it did not matter to them at all. I would use them again and recommend anyone!

The best moving company I’ve ever hired. Efficient, hard working, professional. All my items (some very heavy) were moved with care without a scratch of damage. A simply amazing experience! I certainly highly recommend their services!

We’ve hired them twice already. The movers we had are very nice and friendly. They arrive on time and very accommodating. They handled our stuff very well, and they work efficiently. Thank you, International Van Lines! Until next time.

Alex and his team made the move across town really smooth. They worked really hard getting our furniture safely to our new home, even handling annoying Ikea furniture that had to be broken down to get out of the apartment.

I had a move with IVL from New York to Florida and I’m pleased with the outcome. I had no issues other than a minor delay on delivery, but they sorted things out. They have an excellent customer service team and a great group of movers who did an excellent job. Moving is very stressful, and I’m thankful I chose a mover who actually cared about their service.

I recently used International Van Lines and had an excellent experience. The two movers, Steve and Jon, were outstanding—efficient, careful, and incredibly hardworking. They handled everything with care, and despite there being a flight of stairs at our new place, they didn’t let that slow them down one bit. Their positive attitude and professionalism made the entire process smooth and stress-free. I highly recommend International Van Lines for anyone looking for reliable movers who get the job done right!

International Van Lines is professional and the crew that moved us was great! They cost a little more but I trust this company and their crew. They were on time, brought tapes and blankets and plastic wraps, tools, etc. What they quoted was what I paid and nothing else was added. I was quoted by other companies and the quote was less expensive but the quotes they sent were questionable and vague. I was very happy with International Van Lines and would recommend to my friends and family.