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International Van Lines Reviews

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About International Van Lines

International Van Lines is a licensed moving carrier and broker that offers local, long-distance and international relocation services for residential and commercial customers. Founded in 2000, the company is licensed by the U.S. Department of Transportation and the Federal Maritime Commission, and it is a member of the American Moving & Storage Association. In addition to household moving services, International Van Lines offers auto transport, packing and storage solutions. It offers its services nationwide and in more than 180 countries.

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Pros
  • 180+ countries
  • Free quotes
  • Relocation coordinators
Cons
  • No pricing info upfront
  • 25% deposit

International Van Lines Reviews

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    2 featured reviews
    How do I know I can trust these reviews about International Van Lines?
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    Page 12 Reviews 1425 - 1575
    Verified purchase
    Movers

    Reviewed Aug. 11, 2015

    The most difficult part of a moving out job is to select a service which will help you out with the process. Being in a transferable job, I had already some bad experiences with some not so good moving companies time and again. Since I did not want the same old story to be repeated yet again, I decided to look for online reviews this time when I had to move out. And bang on... I hit the right place when I got the services of International Van Lines, a performance oriented and professional moving company, known for its commitment to give nothing but the best. The services of the company made moving out a pleasurable experience rather than a hassle, with each and every aspect taken care of to absolute perfection. I could never think that moving out could be so easy, as it has been now with International Van Lines.

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    Reviewed Aug. 11, 2015

    I needed to ship some of my business inventory from New York to Canada. I had never shipped anything large internationally, and did not really know what was involved. Customs rules are foreign to me. The guys at International Van Lines were great in educating me, and most importantly, getting everything delivered as needed. I would highly recommend them.

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    MoversDamage

    Reviewed Aug. 8, 2015

    I had a surprising great experience with my most recent move from Seattle to Asheville, NC. I had a 5 bedroom home, with quite a few valuable pieces of furniture and antiques. My wife was so concerned that something would get damaged. Fortunately the movers who arrived were very understanding and took extra care with each piece. I would definitely recommend International Van Lines to anyone, and will most definitely use them again

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    PriceMoversDamage

    Reviewed Aug. 7, 2015

    I recently moved from Ohio to Tampa, Fl. The local moving companies in my area were giving me quotes way higher than I was anticipating. I then began to look online, and came across International Van Lines. Even though they are based out of Coral Springs, FL they were still able to get me a great rate on the move. And most importantly, the movers that showed up were fantastic. They took their time, and were very careful with my wife's antiques. I would definitely recommend them to anyone.

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    Customer ServicePriceQuote Accuracy

    Reviewed Aug. 7, 2015

    I hired International Van Lines to move the contents of my 5-bedroom home from NJ to Asheville, NC. The rep did a great job of taking down my inventory so he could deliver an accurate quote. Their price was competitive, but the customer service experience made the world of a difference. I would definitely recommend IVL to anyone!

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    Customer ServiceMoversPunctuality & Speed

    Reviewed Aug. 5, 2015

    Being a customer, we often afraid choosing for a moving company. Even when I had already heard about lots of fake companies and had bad experience as well, I was quite nervous to take their services. But after going through their reviews, I had decided to select IVL. I am really thankful to them because as a customer I was looking for the best customer service & quality - and both the things they offered me at the initial stage. They were on time & date not only to pick up, even at delivery time too. I really want to avail their services again & again.

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    MoversPunctuality & SpeedDamage

    Reviewed Aug. 4, 2015

    The movers showed up right around their scheduled time. The two guys who came were both friendly. They worked quickly and were very careful with my things and secured furniture and other items. I was moving only my things out of a large house. The guys were very patient as I pointed out which things were moving from each room. The movers were even ok with stopping at a second location to pick up a few more things. Overall it was a good experience.

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    PriceMoversPunctuality & Speed

    Reviewed Aug. 3, 2015

    These guys are amazing. My girlfriend and I needed to find a moving company last minute. After calling several companies and getting outrageous quotes, we stumbled upon International Van Lines on Google. They offered us a great deal and the ability to move right away. They were right on time, efficient, and super courteous. I would definitely recommend this company to anyone in the area who is looking for a quality, affordable moving company.

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    Customer ServiceDamage

    Reviewed Aug. 3, 2015

    We hired International Van Lines to move our 4 bedroom home from Long Island, NY to Florida. From the very beginning there was a clear line of communication. I received a complete quote based on the conversation I had with one of their representatives. Everything lined up when it came time to move, and nothing was damaged in the process. I highly recommend IVL for any move!

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    PriceQuote Accuracy

    Reviewed Aug. 2, 2015

    I booked International Van Lines to help me move when I received my latest transfer. Working as an IT consultant, I find myself moving quite often, and have thus had a number of experiences with moving companies. Sad to say that most are as to be expected, sub par. However, I got lucky with this most recent move with IVL. Just happened to be lucky in coming across their website and reviews online. Everything went smooth, and the price was right. You can't go wrong with IVL. I would recommend them!

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    Customer ServicePriceMoversPunctuality & SpeedDamage

    Reviewed Aug. 2, 2015

    International Van Lines was hired to help me move from Pittsburgh to Newport, NY. Although the customer service received pre-move was top-notch, unfortunately things did not go 100% smooth the day of the move. For starters the movers arrived 2 hours late. Fortunately I was able to keep in touch with their customer service department who helped keep me assured that the movers would eventually show. All in all, things went well. Price was fair, and my stuff arrived safely. Please just work on the timeliness of your drivers!

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed July 29, 2015

    I found and booked International Van Lines to help me relocate from my 4 bedroom home in Miami to Alpharetta, Georgia. Their customer service department was extremely friendly and informative. I dealt with Jason, who took his time and helped me to provide an accurate inventory, so that they could deliver a quote. The thoroughness of their quote process paid off because the end price ended up being exactly as quoted. Thank guys for helping me move. I will be glad to recommend you to my friends and family.

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    Customer ServicePriceQuote Accuracy

    Reviewed July 27, 2015

    I booked International Van Lines to help me and my family move the contents of our 5 bedroom home. For the first time, I gave Google a shot when looking for a moving company. Typically I would just hire someone local. I'm glad I did. I found their website, and quickly completed their quote request form. Within 10 minutes I was on the phone with one of their customer service reps, who was A+ in guiding me through the process. Thank you for doing a great job as promised!

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    Movers

    Reviewed July 24, 2015

    I hired International Van Lines to help me move from Atlanta, Georgia to Chicago, Illinois. They were recommended to me by a friend who had previously used them to ship some of his things to his parents in Spain. They were more professional and friendly than any other moving company I have ever dealt with. Everything went super smooth! Thank you.

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    Customer ServicePriceQuote Accuracy

    Reviewed July 22, 2015

    I booked International Van Lines to help move my family and I from Michigan to California. My main reason for choosing IVL over the other companies was the level of customer service I experienced while collecting the quotes. I dealt with Nico, who took down all my information, and detailing how much stuff I needed moved. With a 5 bedroom home, the list was pretty extensive. It didn't take too long though. Within an hour or so after the call, I received another call back with the price. It took an additional two days for me to receive the quotes from the other companies. After comparing quotes, IVL had the best combo of price and customer service. I'm very happy we went with them! Thanks Nico!

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    MoversDamagePacking

    Reviewed July 21, 2015

    Thank you IVL for the great job on my recent move from Florida to NY. The team of movers you provided did an awesome job of loading all of my stuff with care. My wife was extremely concerned about our bedroom set. She gave the movers an earful of instructions, and they were patient and understanding as she showed her concern for all our expensive furniture. Fortunately for all of us, nothing was damaged! Thanks again, and I'll be sure to recommend you to all my friends and family.

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    PriceQuote Accuracy

    Reviewed July 20, 2015

    My company recently relocated from California to Colorado. Unfortunately those that wanted to move with the company were given a job, but we would need to arrange for our own move. I found International Van Lines via an online search. We went through my inventory room by room. He then delivered me a simple, easy to understand quote. I booked the move and now I'm resting easy in my new apartment. Thanks IVL!

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    Customer ServiceMoversPunctuality & Speed

    Reviewed July 18, 2015

    The moving industry is not one that I would usually expect a high level of customer service from. However, the people at International Van Lines are different. I dealt with Josh from start to finish. He was extremely knowledgeable and friendly. I hired IVL to move my 5 bedroom home from Dallas TX to Garden Grove CA. They were on time, professional, and most importantly, my treasures arrived unharmed. I highly recommend International Van Lines.

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    Movers

    Reviewed July 15, 2015

    I found International Van Lines through Google, and boy am I thankful I did! I am usually apprehensive about using a new company that I just find online, but in this case it worked out great for me and my family. They were truly professionals. Everything from explaining the quote, to pickup and delivery. These guys made me feel comfortable and reassured. I would definitely recommend them to anyone preparing for a move.

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    PriceQuote AccuracyPunctuality & Speed

    Reviewed July 15, 2015

    I don't usually take the time to write reviews online, but I wanted to give the guys at International Van Lines some kudos because they did such a fantastic job with my recent move. I was fortunate in finding them through a simple Google search. They provided a quick quote, which was competitive with the others. However, what sealed the deal for me was their customer service. Jay, you were great at making me feel comfortable with putting my life's belongings into your hands. I would definitely recommend International Van Lines for any move.

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    Movers

    Reviewed July 15, 2015

    We hired International Van Lines to move our 5 bedroom home from NY to FL. They were referred to us by a close friend who also had a great experience. They were the only company that offered us a visual survey so right away we felt comfortable. The guys did a great job with no damages or rates increase. So we're very happy to leave them 5 stars.

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    MoversPunctuality & Speed

    Reviewed July 14, 2015

    IVL was very professional from the beginning. They were by far more professional and polite than the other movers I spoke to. They did an in-home survey and offered us a binding rate. The movers arrived on time and did a great job. We give IVL 5 stars and would highly recommend them.

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    Movers

    Reviewed June 24, 2015

    I just wanted to take a moment and publicly thank International Van Lines for the great job they did. They did a great job with our move and I would highly recommend them.

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    MoversPunctuality & Speed

    Reviewed June 22, 2015

    All of our things were delivered to us on time. I can’t say enough about how well things went from start to finish. ** was so very nice and professional, as were all the people I worked with at IVL. Actually, I consider it an honor to be your biggest cheerleader on a reference for others. Obviously, I have never done anything like this before. Besides the absolute professionalism your company showed from beginning to end, you were so polite while putting up with me. I know I am a detailed oriented person that requires full understanding of what I am involved with. You guys did well with this difficult old man. Thank you. I could and will recommend IVL to any and all. I will also recommend ** to people in Costa Rica. I am so thankful for the class A professionalism and performance of IVL. Should the need arise I would not hesitate to use IVL for relocation in the future.

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    MoversPunctuality & Speed

    Reviewed June 20, 2015

    We had a great experience with International Van Lines. They moved our 5 bedroom home from OK to FL and everything went smooth. They started off by doing an in-home survey and gave us a binding rate. The movers were on-time and very professional. The mover arrived 1 day late, but it actually worked out better for my family. We're very pleased with their services and would highly recommend them.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed June 18, 2015

    I am actually unable to do business with this company as they keep neglecting to call me when they say they will. My wife is STILL waiting for them to get back to her after she made her initial inquiry about an international move. That was two weeks ago. We need to be set up at our new place no later than a month and a half from now and IVL has wasted two weeks of our very limited time with their unprofessional behavior.

    A week after my wife called IVL, I decided to get in touch with them to see if I would have better luck. I was told an agent would contact me "shortly". He never called. Days later, I contacted them again, reminding them of this and they apologized, telling me once again that the agent would call me "shortly." I pressed for a definite amount of time so I would not be waiting around all day for a call that would not come. They said "a few minutes". It was nearly an hour later while I was searching for another moving company that I was called. The agent, **, said that he would email me "within 24 hours, definitely" with the information I needed to arrange a quote, insurance, and inventory. I'm still waiting for that email. I called them again, two days later, asking where that email is and I was told by ** that he would pass me to their international department as he only does American and Canadian moves.

    What part of Quebec to Finland did you not understand? It's certainly not domestic; there's kind of an ocean in the way. ** in the international department who is supposed to be "working on" my move was not at his desk and I left a message with him urging him politely to please call me back as I've been having difficulties with communicating with IVL and it's causing me a good deal of stress. I have yet to receive a call. I have far too much to get done before picking up my life and starting again on the other side of the Atlantic to be constantly badgering people to do their jobs properly. I can totally excuse people for being busy, or I'll, or on holiday, or making some manner of clerical error but at least communicate this issue to me so I'm not left wondering if you've forgotten about me.

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    Factual basis uncertain
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    PriceMoversQuote Accuracy

    Reviewed June 17, 2015

    International Van Lines handled my family's long distance move from Utah to MO. Like other reviewers I hired IVL based on their level of professionalism and simple because they didn't seem to play games like other moving companies we spoke with. IVL provided us with a binding estimate and everything they promised was in fact true. The cost went up by $150, but I was okay with that. All in all they did a great job and get 5 stars from us.

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    International Van Lines
    Response from International Van Lines

    Thank you for taking the time to post your experience. We're happy that you were satisfied with our services. We wish you the best of luck with your new venture.

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    Movers

    Reviewed June 16, 2015

    I initially gave these guys a very hard time because I was scammed in the past by another moving company. IVL set up an in-home inspection and provided me with a binding rate. I was very skeptical throughout the entire process and told IVL I would leave a review after the move. They did a fantastic job and get 5 stars from me. The move went great!

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    PriceQuote Accuracy

    Reviewed June 16, 2015

    They moved everything in and out in good time but they didn't cover the doors that they were coming into so it's scrub marks all on the door. They also turned on my air conditioner without my consent and I had all the windows open. All three reassembling the furniture would've been more time effective instead of just the one guy. The prices differed between the two companies. The movers said I owed $1330 even though I had already been giving my ending balance which was $1325. Since it was a $5 difference I just paid it because it was getting pretty annoying with all the back and forth about the cost.

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    Reviewed June 15, 2015

    Everything went really great.

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    MoversPunctuality & SpeedDamage

    Reviewed June 9, 2015

    We hired International Van Lines based on their reviews and they did a great job. They offered a free in-home inspection which other companies didn't. This was one of the main reasons I chose them. IVL showed up in an 18 wheeler and proceeded to pack our 5 bedroom home. The movers were polite and very professional. We rec'd everything in time and with zero damage, so were very pleased with their service and would highly recommend them.

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    MoversPunctuality & SpeedDamage

    Reviewed June 9, 2015

    We hired International Van Lines based on their reviews and they did a great job. They offered a free in-home inspection which other companies didn't. This was one of the main reasons I chose them. IVL showed up in an 18 wheeler and proceeded to pack our 5 bedroom home. The movers were polite and very professional. We rec'd everything in time and with zero damage, so were very pleased with their service and would highly recommend them.

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    PriceQuote Accuracy

    Reviewed June 9, 2015

    International Van Lines is the real deal. They were to the point and in no way did I feel like I was being pushed to make a decision when I chose them. The move went very well and I would use them again. Their quote was a bit higher than others, but worth it.

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    Movers

    Reviewed June 4, 2015

    I was moving to Texas from California and International Van Lines was recommended. Unfortunately, my move fell through but they were very understanding. Whenever I spoke to **, he was always polite and courteous.

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    Reviewed June 3, 2015

    Everything went smoothly and arrived in one piece!

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    PriceMovers

    Reviewed June 3, 2015

    We used IVL for our move from NY to FL and they did a great job. Very professional and the cost was very competitive. I would use them again.

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    Movers

    Reviewed June 1, 2015

    IVL handled my long-distance move from San Francisco to NY and did a very good job. We had the contents of our 5 bedroom home picked up, packed and delivered by IVL. They were the only moving company that offered a free in-home survey which is one of the main reason we decided to go with them. They gave us a binding rate which in the end came out to be very accurate. My goods were delivered within 10 days with no damages. The movers were very professional and we would use them again if needed.

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    Quote Accuracy

    Reviewed May 29, 2015

    I did not end up choosing IVL but only because the price had gone up in the time I was able to make a reservation. ** was very helpful throughout the process and gave me advice for making my move go well. I appreciated the assistance even though we couldn't use the service!

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    Customer Service

    Reviewed May 28, 2015

    I had a great overall experience with International Van Lines. They have excellent rates and customer service. The support of ** was key in making my long distance move successful.

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    Reviewed May 27, 2015

    I made 2 shippings with them, went great, very good rates. I'd recommend them. Thanks!!

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    Customer ServiceContract & TermsPriceQuote AccuracyDamage

    Reviewed May 25, 2015

    I got offered a new position with my company and they transferred me to a new location in Los Angeles. The company I work for has a contract with IVL, so they were chosen to handle my move. The move went well from start to finish and IVL provided great customer service the whole way through. My main point of contact was ** who was very throughout and straightforward. My move cost did go up by $150, but I didn't mind. Upon delivery I rec'd a call the day before and the day of from the driver. They offloaded everything in a timely manner with no damages besides a minor scratch on my night stand. To sum it up IVL did a very good job and I would use them again if I had to move.

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    Packing

    Reviewed May 21, 2015

    I contracted International Van Lines to handle my move from NY to FL. IVL started off by sending a local rep for an in home survey. The estimator was very professional and did a great job determining exactly what we needed, in terms of volume, packing etc. Our move consisted of a 5 bedroom home. We had IVL do all the packing and provide us with full coverage insurance. The pick up and delivery was a very smooth process and the guys were very professional the whole way through. We were very please with the service and would recommend them. Good job!

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    International Van Lines
    Response from International Van Lines
    Craig,

    Thank you for taking the time to leave us feedback. We greatly appreciate it.

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    Customer ServicePriceMoversPunctuality & SpeedPacking

    Reviewed May 20, 2015

    I wanted to take a moment and write a review about International Van Lines. When I first started searching for moving companies I was very nervous, especially since I read so many horror stories on the internet about moving companies. I chose IVL because they were the only ones who offered a visual survey and their customer service was really good in the initial stages.

    IVL was a bit more expensive than other companies I was speaking to, but I didn't mind since I was looking for quality. The movers from IVL were on time and handled partial packing on the day of pick up. The delivery date was accurate and the off-loading at destination went smooth. I'm very happy with my choice to pick IVL and I would use them again for my next move.

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    International Van Lines
    Response from International Van Lines
    Justin,

    We understand that you took time out of your day to post this review and we greatly appreciate the feedback. Thank you

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    International Van Lines Company Information

    Company Name:
    International Van Lines
    Company Type:
    Private
    Year Founded:
    2000
    Address:
    3957 NW 126 Ave.
    City:
    Coral Springs
    State/Province:
    FL
    Postal Code:
    33065
    Country:
    United States
    Website:
    internationalvanlines.com