International Van Lines Reviews
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About International Van Lines
International Van Lines is a licensed moving carrier and broker that offers local, long-distance and international relocation services for residential and commercial customers. Founded in 2000, the company is licensed by the U.S. Department of Transportation and the Federal Maritime Commission, and it is a member of the American Moving & Storage Association. In addition to household moving services, International Van Lines offers auto transport, packing and storage solutions. It offers its services nationwide and in more than 180 countries.
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International Van Lines Reviews
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Reviewed Sept. 2, 2025
Even though my move was a short one, I needed movers who could handle items with extreme care. Specifically, I got a quote with International Van Lines to help me move furniture and many musical instruments to a different apartment a few miles away. I made my requests, and they told me they would do it with extra protection to not damage the instruments. The move went perfectly; they moved all the furniture and extra-wrapped the instruments, doing everything exactly as I requested. Great service.
Reviewed Sept. 2, 2025
I hired International Van Lines to move my 2 bedroom apartment from Coral Spring to Durham and the 4 person team was great! They were extremely careful, patient, polite and hardworking. Highly recommend IVL! They even disassembled and reassembled our crib, bed, and rocker without being asked and flawlessly! 11 out of 10!
Reviewed Sept. 1, 2025
International Van Lines impressed us with their efficiency and care. From scheduling to delivery, everything was transparent and stress-free. The movers worked hard, respected our home, and delivered all items without issue. Their customer service was outstanding.
Reviewed Aug. 31, 2025
My experience with the moving company International Van Lines. Would not recommend. The movers came to pick up my stuff at 4 PM. They had already done two jobs that day. They were tired and in a hurry. Same exact experience when they came to drop my stuff off at my new place. They lost some of my stuff. They damaged almost all of my furniture. International Van Lines is clearly one of those companies that hires as few workers to do as much work as possible. That leads to shitty service because the workers are always tired and in a hurry.
Ultimately, I wish I had just sold my furniture and started over at my new place rather than pay for such a shitty service from International Van Lines. I feel like if you're moving and you have furniture that is so nice you really want to transfer it with you, you probably have enough money to hire a better service than International Van Lines.
Reviewed Aug. 31, 2025
International Van Lines turned a stressful move into an easy one. The crew worked quickly but carefully, labeling everything and ensuring fragile items were well protected. Delivery was timely, and their follow-up afterward showed they truly care about customers.
Reviewed Aug. 31, 2025
What impressed us most about International Van Lines was their professionalism. The representative explained all details clearly, and the crew executed flawlessly. Packing, loading, and delivery were all handled smoothly. Moving felt effortless thanks to their expertise.
Reviewed Aug. 31, 2025
This was my second time using IVL. The whole process from scheduling to the move itself was great. There was clear, consistent communication with scheduling and the movers were very kind, professional and efficient. Would definitely recommend IVL!
Reviewed Aug. 30, 2025
Exceeded Expectations! We were worried about delays, but instead, our delivery came earlier than planned. Not a single item was missing or damaged. Truly exceeded expectations! Highly recommend to anyone!
Reviewed Aug. 30, 2025
Great, International Van Lines, Great! While these guys didn’t whistle while they worked, they were certainly a cheerful crew that operated like a well-oiled machine. Each member knew their role and executed it with precision, turning the daunting task of moving into a seamless performance. They were actually a joy to watch – no item was too big or small. Every piece was carefully wrapped, carried, and placed exactly where instructed. From beginning to end, the team was timely, courteous, professional, and provided a decent price with no hidden fees and no nasty surprises in the final bill. One of the movers even fixed a wobbly TV cart for me (that was definitely on its last leg), without being asked. Talk about service! If you’re looking for the BEST moving company in the area, check out IVL. I will certainly be using them for all my moves in the future!
Reviewed Aug. 28, 2025
We are so thankful for the work and effort that our moving team exhibited this past weekend as they moved us from FL to NC! The whole team was extremely professional and quickly completed the job. I do want to shout them out for playing the most amazing game of Alex that I’ve ever seen! We had rented two side by side storage units (thinking that we would need both due to the amount of items we had). They were able to fit 2 homes worth of things into one and we are beyond thankful for their hard work on this! I cannot recommend IVL enough, for anyone looking for an amazing company, this is it!
Reviewed Aug. 28, 2025
I’ve been recommending International Van Lines since I first got them to do my move in January this year. My requests for a moving company are that they can do large and long moves with keen organization, minimal back and forth, and peaceful customer service. I’m happy that my experience with IVL was just that. They quoted me quickly, moved my 3-bedroom house with zero surprises, and covered all questions with extra explaining and transparency. An actually good service!
Reviewed Aug. 28, 2025
International Van Lines helped me move everything from my apartment to a storage unit. It was a 2-bedroom apartment move, and they gave me a quote via e-mail, which I asked for through their website. The quote ended up being what they charged me. The service was pretty simple; I needed their help to lift everything, put it in a truck, and unload it in the unit. It was all over in less than three hours. The communication was easy; I’m happy to have worked with them.
Reviewed Aug. 27, 2025
International Van Lines was great to work with. They kept in touch with my daughter and me throughout the process. Moved my daughter out of her rental and into her new place. Even with her not prepared, they smiled and helped her arrange things in her new place. We will definitely used IVL again if/when we move!
Reviewed Aug. 24, 2025
I have used IVL twice now and each time was great. They are efficient and very considerate of how they take care of your furniture. They especially wrapped my large mirror with care. The 3 gentleman that helped me this time were - Steve, David, and Mike. I move a lot and this company has been the best in 3 different states that I have moved in.
Reviewed Aug. 24, 2025
International Van Lines did a wonderful job, and I highly recommend them for all your moves. They were polite, efficient, and had such a positive, hardworking attitude. They treated every single box and piece of furniture with care, wrapping everything meticulously. What really impressed me was their efficiency; they finished the entire move well under the estimated time, which was a pleasant surprise! Nothing was damaged, scuffed, or broken. If you're looking for movers who are reliable, careful, and genuinely great at what they do, look no further. We wholeheartedly recommend them and will be telling all our friends. Thanks for making our move so easy!
Reviewed Aug. 24, 2025
Right from the first call, they were professional and attentive. The estimate was clear, the packing team was efficient, and the final delivery matched exactly what was promised. Professional and Attentive from Start to Finish!
Reviewed Aug. 24, 2025
Everything went smoother than expected. The movers packed carefully, labeled every box, and ensured nothing shifted during transport. Delivery was even earlier than promised. Smooth and Stress-Free Moving Experience!
Reviewed Aug. 23, 2025
From the first quote to final delivery, International Van Lines was professional and responsive. They treated our belongings with care and delivered everything right on time. Professional From Day One. Highly recommend!

Reviewed Aug. 23, 2025
Our move to France was stress-free thanks to their detailed planning and professionalism. Customs paperwork, packing, and delivery were all handled perfectly. I’d recommend them for any overseas relocation.
Reviewed Aug. 22, 2025
I was recommended International Van Lines for quick moves in my city. Talking with them over the phone was efficient; they asked a few questions and explained to me the quoting, packaging, and moving process. The updates were on point; it was easy to track when they started the move, how the packing was going for specific items, and the time it all finished. The service was really on point, and I was happy with the price.
Reviewed Aug. 21, 2025
I found International Van Lines online and used their website to get a quote emailed to me. The quote was just a range, which I thought was a good range. I called them, and the move was quick. It was domestic; I just needed a one-bedroom move to a different apartment. The price was on the lower end of the range they quoted me, which I thought was nice. The move felt extremely simple and worth it.
Reviewed Aug. 20, 2025
I trusted them with my antique furniture, and they didn’t disappoint. Everything was wrapped securely, loaded carefully, and delivered without scratches. Excellent handling of valuable items. Perfect for Antique Collections.
Reviewed Aug. 20, 2025
Fantastic Communication. From start to finish, their communication stood out. Regular updates, quick responses, and post-delivery follow-ups showed how much they value customer satisfaction. Recommended!
Reviewed Aug. 20, 2025
My experience with the International Van Lines crew was very good. When they came to pick up the things, they wrapped them and were very conscientious as far as taking care of our things. We couldn't have been more happy. However, we were a little bit taken back. We thought our things were going to be there a little bit earlier, but after I read the contract, they did fulfill everything that they said they were going to do. It was just the inconvenience of waiting so long.
Reviewed Aug. 20, 2025
Moving with pets is stressful, but their team worked around our schedule and handled packing quickly. Everything was labeled, secured, and delivered without delay. Hassle-Free Move with Pets. Highly recommend to anyone.
Reviewed Aug. 20, 2025
I asked International Van Lines to take care of my apartment move, and they really took everything I said into consideration. Their questions were spot-on, clarifying categories of what items would be moved, furniture, what should get extra protective packaging, etc. When I didn’t know exactly the options I was given, they explained and helped me decide. The move was quick, the price was good, and I’m happy with my choice!
Reviewed Aug. 19, 2025
Amazing Company and group of movers!!! Rick is always going above and beyond being helpful and working with customers. Alex and Mike did a fantastic job with the move using the utmost care with my belongings. Everyone went out of their way to be super accommodating and helpful!!! I would highly recommend International Van Lines for all your relocation needs!!!!
Reviewed Aug. 19, 2025
It has been the most ridiculous experience. They changed the dates 4 times back and forth and not within a few days - a month later. It has taken nearly 5 months now and I don’t even know when I will get the shipment. Every time you email them, there is a new person on the email chain who says that they know nothing about any of the initial information you gave them. You need to explain over and over and over again to a new person each time. Then on top of it, there were nearly $2,000 dollars in additional charges on top of the $7,000 initial charges. All this for literally 5 pieces of furniture and some kitchen items and clothing. Absolutely ridiculous. I am totally disgusted!
Hello John,
I am sorry to read this and would like to help, please provide me with your job number, or the email associated with you move, so I can look into this.
Reviewed Aug. 19, 2025
As first-time long-distance movers, we had many questions. The team patiently explained the process, gave updates, and ensured a smooth delivery. Truly reassuring experience. Highly recommend to anyone to use the International Van Lines.
Reviewed Aug. 19, 2025
Prompt and Dependable Service. The movers arrived exactly on time, packed quickly, and delivered ahead of schedule. Communication was top-notch, and nothing was misplaced or damaged. Highly recommend to anyone.
Reviewed Aug. 16, 2025
The IVL helped us on our move out day. On time, good communication, smart wrapping of furniture, smart maneuvering, easy to work with, very professional and polite. The second day, the same staff came back with a third crew member, Mike, who helped them unload the truck into our new location. He was just as pleasant! All three gentlemen did a wonderful job and I would 100% recommend this company. They were the easiest part of our move!
Reviewed Aug. 15, 2025
From start to finish, they did an incredibly amazing job! First, they arrived on schedule, got down to business immediately and were very respectful and professional in carrying out their business. They were very responsible in terms of caring for my furniture and handling boxes in a white glove manner. I have had many moves in different states and Jon and David are by far the BEST and most professional/productive young men. I highly recommend IVL if you are planning a move. They both made a laborious process a positive experience. Also, I strongly feel the price point is extremely fair. I highly recommend them.
Reviewed Aug. 14, 2025
We had an excellent move with IVL. Alex came over and gave us an estimate. He was very nice and professional and was upfront about costs etc . They communicated very well, confirmed everything prior to moving day. On moving day, we had a great experience with our moving team of Jon, David, and Mike. They also were very professional, friendly, organized, wrapped everything well, didn’t damage anything. They were very accommodating and took care of our possessions. I would definitely recommend IVL.
Reviewed Aug. 12, 2025
We used International Van Lines for pod storage and moving our 4,000 sq ft home. They were EXCEPTIONAL! Jon, Mike, David and Steve went above and beyond. They communicated, were on time, professional, worked hard and took excellent care of our things. They were efficient and quick! We would highly recommend them and use them again!
Reviewed Aug. 9, 2025
I used IVL to move my house. Their estimate was right on, packing crew - Jon and David did a very thorough and awesome job (I had nothing broken during the move)! The moving crew - Mike and Steve were very attentive, listen to my requests and made sure everything was perfect before they left. Very satisfied with the service. I would highly recommend them if you are looking for movers.
Reviewed Aug. 9, 2025
I had to move across town. Everyone in the process was professional and helpful. The process was seamless from start to finish. Diego helped get a quote for me promptly. It only took a few minutes of my time. The day of the move was so smooth. David, Mike, and Jon showed up on time, worked carefully and efficiently, and they followed directions to them. They were personable and professional throughout the move. They turned a chore into a good time! All of my furniture and belongings made it safely and without damage. They finished ahead of schedule.
Reviewed Aug. 7, 2025
Moving our family home was easier than expected. The movers were patient with our kids, packed toys and furniture securely, and everything arrived undamaged. The communication was fantastic from start to finish.
Reviewed Aug. 7, 2025
IVL is a great company and has a great team of leaders who do a fantastic job! Not only have we worked with these guys as a customer of ours for the past 5 years, they have moved myself and three others whom I recommended. They did a great job on every move and was also the best price! I will always send my friends and family to IVL for all their moving needs!
Reviewed Aug. 7, 2025
The team that handled our move was outstanding—friendly, hardworking, and careful with fragile items. International Van Lines kept us informed throughout, and delivery was on time. Efficient and Friendly Team.
Reviewed Aug. 2, 2025
We had a great experience with IVL. We did a long distance move from FL to NC. They took great care of our stuff. The price was great and much less than other companies. They were incredibly efficient using every inch of the space to make sure everything fit. Rick was very great to work with and kept in communication leading up to and throughout the move to let us know everything was on track. I can't recommend IVL enough and would use them again without a doubt!
Reviewed Aug. 1, 2025
If you are reading this review, there is no need to look for any other moving company in the triangle, IVL is It!!!! These guys were able to knock out our 5BR/3.5 house in a little over 7 hrs in the middle of one of the hottest days of the year!!!! Can’t say enough great things about David and his crew. Believe me when I tell you, I was so thankful and impressed with how they handled some of our most precious items, I made sure to get their personal numbers just to be able to thank them again in the future so that they all know how much of a blessing they are for some who are dealing with Or maybe going through one of life’s most sensitive processes!!!! 5 star isn’t enough!!!!
Reviewed July 30, 2025
We had furniture (heavy pieces) moved from the second floor and the basement of our house to be stored in our garage and International Van Lines were professional, organized and friendly. The two movers who arrived to do the job didn’t lose any second, arrived on time and got right to work. They knew exactly what to do and worked great as a team. I highly recommend.
Reviewed July 30, 2025
What surprised me was how reliable International Van Lines was after I tried scheduling my move with two other movers. It would have saved me some headaches if I had seen them before. Our first two movers cancelled on us, and the second one cancelled only mere days before the move was scheduled. International Van Lines quickly stepped up. They arrived on time, and the process happened within the timeframe they shared. They can’t give a precise quote over the phone, but they gave me a ballpark based on my description of items, furniture, etc. In the end, they quoted me on the ballpark’s lower end, which was nice. I recommend their moving service.
Reviewed July 30, 2025
I needed a super urgent move and found IVL on Google. I called them up at 9:10 AM on a Saturday morning hoping for a move the same day. I felt confident that this would be impossible but, lo and behold, IVL were able to help me already at 11:00 AM the same day. :) The three guys arrived on time and they worked hard - really hard. They were careful with my stuff and very courteous. Settling the bill was pleasant and without surprises. The price was 100% according to what had been agreed by phone. I'm going to call these guys again next time. Highly recommended them!
Reviewed July 30, 2025
I hired IVL to move my household items to a nearby storage site in Coral Spring, FL. The move went smoothly, professionally, and what I believe was a fair and reasonable price!!! The men Justin sent to move virtually all my household goods to the storage site could not have been any nicer and accommodating. Would highly and heartily recommend their moving services to anyone!!!
Reviewed July 29, 2025
International Van Lines just moved everything from my 3-bedroom apartment. I’ve had to move a lot in the last 20 years, and International Van Lines took the cake. The movers were fast, efficient, and protected all my stuff. They are friendly, cheerful people. They unpacked everything in my new apartment pretty quickly, and all items arrived undamaged. It was a good experience! Better than I expected.
Reviewed July 29, 2025
I called IVL on a whim today as I relocated and was in quite a rush to confirm such service. Key elements International Van Lines team had; communication, punctuality, personability, concern, and speed. Not once did they complain about their job and did not allow their tiredness to get the best of them nor show. I am grateful I had such a team!
Reviewed July 28, 2025
We hired International Van Lines to move items and furniture into a storage unit while our house is under renovation. I needed everything from the first floor moved to the unit, which was near my house, and they did it in under 2 hours. I was very thankful to have their help! I’ll definitely call them again after the renovation to help me get the furniture back in place. I appreciate them hugely and will be recommending them.
Reviewed July 28, 2025
Every part of this process, from the first phone call to the truck driving away, was absolutely painless and professional. They asked for a virtual tour of my home, which ended up getting me an accurate quote. They arrived on time and started packing pretty gently; zero problems with how they were handling it all. They unloaded and helped me arrange and put stuff in my new home pretty quickly. The entire crew was awesome to work with. The job came in surprisingly under estimate!
Reviewed July 28, 2025
I just worked with International Van Lines on my move to Colorado, and it was a great decision. These guys made everything stress-free. They were very transparent with the quote, documentation required, and helped with insurance. The team that arrived to do the moving was pretty friendly; they asked me some questions beforehand just to make sure they could handle everything the way I wanted. Then they were extremely gentle while packing up. I honestly couldn't find a single fault in the entire process. I definitely recommend them.
Reviewed July 27, 2025
I was very satisfied with Justin's response and right attitude. He was not only very prompt and friendly but very also responsive. I had to move from Fort Lauderdale, FL to Atlanta, GA. Justin moved my listed stuffs all in good condition as it was with out any damage. More importantly there was no re-negotiation with payment and money what we agreed on which normally some movers do while or after moving stuffs, but with Justin it was what we agreed before hand. I liked him a lot and would definitely suggest and recommend to others. Thank you my friend. :) You and your hard work deserve this rating.
Reviewed July 26, 2025
I was referred to International Van Lines by a coworker who used them before. I had a long distance move coming up with a lot of stuff from my home and took a shot. To make a long story short, I spoke to a couple other moving companies and they either quoted me way too high or just didn’t match us. So we went with IVL as per the recommendation. They booked me quick, came out on time, took inventory of everything, explained the process, and handled the move at a fraction of the price compared to the other guys. I’ll for sure be passing the recommendation along.
Reviewed July 24, 2025
First let me just say that I traveled cross country from Texas so my 20ft U-Haul got shuffled around in transit. So to me with OCD it was a nightmare, I was skeptical that everything would not be unloaded in 2 hours. However they accepted the challenge & swiftly, efficiently and in a timely professional manner moved everything into my new home. I will be recommending IVL to everyone. They did an amazing job and went above and beyond my expectations. Really great job!
Reviewed July 24, 2025
I’m for real amazed at how well International Van Lines listened to me when I explained exactly how I wanted the move to go. It was like they understood everything and planned it just the way I pictured it. The fact the coordinator gave credit to the whole crew really said a lot about how they work too. If I had to describe IVL’s team: attentive, honest, on time, detailed, and good listeners. Strongly recommend this crew.
Reviewed July 24, 2025
Great service, great experience and a great team. They had a solid range of moving options from local moves, long distance, full packing, even storage there’s something for everyone. I went with a cross state move. Had a bunch of stuff like furniture and boxes and a few fragile things and they handled it like pros. Communication was good and everything went smooth. Plenty of help, everything was super organized, and the staff was so friendly and went outta their way to make it a good experience. Would definitely use them again.
Reviewed July 22, 2025
It’s a reliable company with outstanding service. Feels like having close friends help you move. It’s best to book in advance to ensure you get the time and date you want. Since it seemed to me that they only take a limited number of moves at a time. Wonderful customer service, very attentive. I recommend International Van Lines for their packing service, furniture handling, fragile item care, full-house moves, storage options, etc. Everything was done with care and professionalism. I will definitely use them again for my next move.
Reviewed July 22, 2025
Had a great experience moving with International Van Lines back in late March around the 26th. I usually don’t go through full-service moving companies, but this one was an exception! I’ve worked with other companies closer to home in the past, but I was really impressed with how this one handled everything. The coordinator on duty, Adrian (I believe), was incredibly polite and attentive while walking us through the process. Our stuff was packed up carefully and loaded in record time, everything felt smooth and professional. If I ever have to move again, I’ll definitely be reaching out to IVL!
Reviewed July 22, 2025
10/10 service. Me and my family moved to Nevada, and they helped us out. The guys showed up on time (which was already a win LOL) and were super chill but also got everything packed up quick. We were moving to Reno and everything made it in one piece, no weird surprises, and they even helped carry stuff upstairs, even though I believe that wasn’t really required. Definitely recommend them if you’re moving and don’t want the usual moving headaches.
Reviewed July 21, 2025
What stood out most was their customer service. The representative explained every detail patiently and followed up after delivery. The movers were careful and efficient, and our belongings arrived exactly as packed.
Reviewed July 20, 2025
International Van Lines was a great company to work with. The sales rep (Rick) scheduled me in at the last minute & the service was great. The two gentlemen that completed the job were polite & extremely professional. They arrived ready to work and made my move such a breeze. The rate I was quoted was exactly what I paid upon the job being completed. No hidden fees or back door dealings. I really appreciate the service & level of customer care I got with IVL. I would recommend them time & time again! Thanks guys for your hard work!
Reviewed July 19, 2025
If you're moving inside Florida, choose these guys. My experience with International Van Lines was pretty neat. Had to move from Belleville to Lake City with a BUNCH of stuff, pretty fragile things too, and was worried it would be trouble. After going through with Mike, who, I have to say, explained everything so transparently and made sure I understood every detail, he said he would let the team know about how to handle my things in the best way possible. Lo and behold, his team picks everything up nicely, reassures me on how most of the objects will be handled, keeps me updated on how they'll handle sentimental value items, etc. In general, they were really acting as friends and were pretty efficient in keeping me updated. Definitely recommend them.
Reviewed July 19, 2025
When relocating to Asia, we knew we needed a mover with experience in international logistics. International Van Lines was the perfect choice. They provided a detailed plan, managed everything professionally, and delivered our belongings without issues. Their expertise made a stressful move feel manageable. Fantastic service from start to finish.
Reviewed July 19, 2025
From scheduling to delivery, International Van Lines impressed us with their professionalism. The team handled our move from Colorado to Virginia with efficiency and care. They answered all questions promptly and made sure we were comfortable throughout. No surprises, just reliable service. Great value for the money.
Reviewed July 18, 2025
I called IVL on a Sunday needing same day services and they had two movers over in an hr. They unloaded my U-Haul. They exceeded my expectations. Super polite. Friendly. They got all my items in my apartment super fast no damages. Absolutely loved them. They even do a courtesy call to make sure you are satisfied. I know U-Haul don’t do that... Definitely recommend them and will use again.
Reviewed July 18, 2025
International Van Lines helped us move from the U.S. to Germany, and it was the best decision we made. They handled all the logistics, including freight and customs, without any hassle. Our belongings arrived safely and earlier than expected. The international support team was responsive and professional. Highly recommend for overseas moves!
Reviewed July 17, 2025
International Van Lines was my life-savior during my move to Houston. I had to do everything fast, and their team made it all feel so natural. Mike was especially helpful, quick responses, and reached out later to make sure everything went right. The crew was on time, did the heavy stuff, and there were no surprises. Definitely recommend them if you have to move!
Reviewed July 16, 2025
What I appreciated most about International Van Lines was their transparency. There were no hidden fees, and the estimate was accurate. The movers arrived with all necessary materials and worked efficiently. Customer service checked in before, during, and after the move. We felt taken care of throughout the entire process.
Reviewed July 16, 2025
We moved from California to North Carolina and were impressed by International Van Lines’ professionalism. They were punctual, polite, and took great care with our belongings. Everything arrived right on schedule, and there were no damages. Moving is stressful, but they made it feel easy. I’d use them again without hesitation.
Reviewed July 16, 2025
My move to the Netherlands went incredibly smoothly thanks to International Van Lines. Their staff was knowledgeable about international regulations, and their packing crew was amazing. Everything was wrapped professionally and delivered without a single dent or scratch. Their global reach really sets them apart. Highly recommend!
Reviewed July 15, 2025
Our move from Texas to New Jersey went off without a hitch thanks to International Van Lines. The crew arrived early, worked fast, and packed our fragile items with special care. I especially appreciated the constant communication from the customer support team. Everything arrived on time, and we’re beyond satisfied with their service.
Reviewed July 14, 2025
International Van Lines exceeded our expectations with their customer service and reliability. The quote process was transparent, the movers were friendly and efficient, and everything arrived in perfect condition. They kept in touch at every stage, which made the experience stress-free. Highly recommend this company for anyone planning a big move.
Reviewed July 14, 2025
I used International Van Lines for a move to Australia, and the experience was fantastic. They handled everything, including customs paperwork, shipping, and delivery. I never had to worry about delays or damages. The team was professional and kept me updated throughout the journey. This company knows how to handle international moves with precision and care.
Reviewed July 14, 2025
We recently moved from Georgia to Oregon, and International Van Lines made it incredibly easy. The movers were on time, courteous, and handled everything with care. From initial booking to final delivery, their team was responsive and organized. Nothing was damaged, and they even helped place the furniture. I’d gladly recommend them for any long-distance move!
Reviewed July 13, 2025
I recently relocated from Florida to Texas and reached out to multiple moving companies for quotes. International Van Lines stood out by offering the best price and delivering an outstanding experience! The team was punctual, arriving right on time, and handled all my belongings with care. The movers were incredibly friendly, super nice, and went above and beyond to assist with every request I had. If you're looking for a reliable, professional, and affordable moving company, I highly recommend IVL! They made my relocation fast and easy. Thank you for the excellent service!!!
Reviewed July 13, 2025
Failure at Every Turn: Our Moving Experience with IVL. I was unaware of the level of rage, anger, despair, frustration, and powerlessness a company could make me feel until I dealt with International Van Lines. My husband and I are senior citizens, but we are by no means inexperienced or frail. Between us, we have lived through adversity, loss and bureaucratic malfeasance, and have dealt with countless companies and service providers over decades. Yet none of them made me feel as mistreated, ignored, and ultimately abused as International Van Lines. I typically disregard reviews, assuming they’re written by people with too much time or a personal axe to grind. How I wish I had listened to the many warnings about this company. The problems began immediately after we paid. Before the move, they played games with the pricing.
Despite sending updated videos proving we’d cleared out half our home — far less than their original quote — they refused to lower the price. Their excuse? They’d already accounted for us downsizing when quoting. A blatant lie designed to trap us. Too close to the move date to quit, we were stuck with their manipulation. And judging by the flood of similar reviews, this appears to be standard practice. Furthermore, despite giving us oral assurances of a delivery date, once they had our money, the company became evasive and uncommunicative. We were left in limbo, unsure when — or even if — our furniture would arrive. When we requested information, we were sent form letters that did not directly address our concerns.
Since our belongings didn’t arrive when promised, and since they refused to provide an updated delivery date, we were forced to spend days in a hotel at significant expense. Eventually, we resorted to sleeping on the floor of our new home — with no support, updates, or accountability from the company. The misery didn’t stop when our furniture finally arrived — late. Items were damaged, and the company then began a ridiculously long and exhausting process of evading responsibility. Their handling of our reimbursement claim dragged on month after month after month, filled with stonewalling, delays, excuses, and an utter disregard for the emotional and financial stress this caused us.
Eventually, we had no choice but to retain legal counsel to write a formal letter demanding the money we were owed. Only then did the company begin to respond with any seriousness. It should not take a lawyer’s involvement for a company to honor its basic obligations to customers. I might not have had to engage a lawyer if I had just filed complaints with the Federal Motor Carrier Safety Administration, the BBB, the Attorney General’s office, and the Consumer Financial Protection Bureau. This entire experience left me emotionally drained and deeply regretful that I ever trusted International Van Lines. It is my firm opinion that this company should not be in business.
Reviewed July 11, 2025
I've moved across country twice and done three international moves and this was the WORST move ever. I used the big players in the past, Bekins, Mayflower, but tried to save some money and thought with the positive reviews to give IVL a try. I'm still kicking myself, customer service doesn't exist with IVL. They provided conflicting arrival window, no accountability, crushed bins labeled fragile, just a hot mess. The best part of working with IVL was being finished. The photos below show how my belongings arrived in the truck and speak volumes to lack of care IVL shows for customer belongings.
Hello Tracey,
I am sorry to hear you are not happy with the service provided, IVL would like to help rectify the situation, but it is my understanding that you have not filed a claim, IVL can't consider reimbursement for damages until a claim is filed.
Reviewed July 4, 2025
I moved from the Midwest to east and the communication with International Van Lines was clear. I like that. Pickup and delivery were very good as well. It met my expectations, and I got my stuff very quickly. International Van Lines should keep their service good like this.
Reviewed July 4, 2025
We were up in Maine and my wife was looking around because we needed to ship some stuff back from my late mother's house. We looked at options and decided to go with a moving service. We went with International Van Lines for their price and the fact that they packed stuff and loaded and unloaded them. The crew was very good. They were very professional, knew what they were doing, and worked as a team. However, people may need to be more careful on their inventorying, what the moving crew loads versus what they unload. We think we're missing at least a couple boxes of stuff.
Reviewed June 20, 2025
I recently relocated to Florida for a new job and decided to go with International Van Lines after doing my research and being impressed with how professional and helpful they were during our first call. Having used several moving companies in the past, I can confidently say this was by far the smoothest experience I’ve had. The crew was efficient, careful, and made sure everything was packed and delivered right on schedule. Moving can be a headache, but IVL made the whole process feel manageable. Hopefully I won’t need to move again anytime soon—but if I do, I know exactly who I’m calling.
Reviewed June 19, 2025
I moved a 4-bedroom home to Boca Raton, FL, from Houston, TX. They packed & loaded my four-bedroom house and did a great job. The movers were on time and very friendly. I was very nervous about the whole moving process, but IVL made it stress-free for me so I would use them again.
Reviewed June 19, 2025
I recently moved to Florida from Chicago. My husband was referred to IVL by his company, which also paid for the move. We had IVL pack and load our four-bedroom house and deliver a car. I was very nervous about working with a moving company based on all the stories I had heard. I am pleased to say that IVL did a great job, and we will be using them again. My sales rep, Alex, was fantastic at getting things set up for us.
Reviewed June 18, 2025
Moving is stressful, and finding an honest moving company is impossible. I went with IVL based on their reputation and how they treated me when I called. The cost was reasonable, customer service was solid, and I had no issue with my move. I would use them again and refer them to anyone I know who is moving.
Reviewed May 30, 2025
I dealt with Rick from the customer service team of International Van Lines and he was fantastic. The guys in Florida did an excellent job wrapping everything up. I have no qualms and I cannot complain about anything other than it took a lot longer than I thought to get our household stuff to Massachusetts.
Reviewed May 23, 2025
5 Stars. Moving on a budget isn’t easy, but this company gave me the best rate AND top-quality service. They were quick, courteous, and didn’t waste time. The final price was actually less than quoted because they worked so fast. I’d recommend them to any student, renter, or anyone looking for good service without breaking the bank.
Reviewed May 20, 2025
I've moved a few times in my day for work. I have never had to find a moving company, so I was a little nervous about the process. However, I did a lot of research and found that IVL has a good reputation, so I decided to give them a shot. My salesperson Alex was great. He spent time with me reviewing the details, and I felt very comfortable with my decision. I had no issues with delays, damage or hidden charges. I would use them again!
Reviewed May 19, 2025
I had a good experience with International Van Lines. I had the greatest rep. She worked with me for months before the move. I was leery because she wanted a deposit, so I didn't do it for a while. But she explained the whole process and convinced me that it was a legitimate company, so I trusted her. And they were cheaper than any other place. George was the nicest guy, and I was so happy to see him pull up. I was still skeptical up until the night he called and said he was on his way, but when he picked up the stuff, I felt better. George also delivered the stuff when I asked him to deliver it, and everything was there. There was nothing missing, which was surprising. There was a desktop missing, but they delivered it a week later.
Reviewed May 16, 2025
This is the 4th time I had to hire a mover and I am glad I was reffered to IVL. The team did a great job packing and prepping all my stuff and they did it quick. I had no issues with communication, no damage and was happy with the outcome of the move. If I ever have to move again I would use IVL. If you decided on IVL ask for Alex, he did a great job for us.
Reviewed May 16, 2025
I've hired a couple of moving companies in my day and must say that IVL did a great job organizing our move. They were on-time, packed well and got the job done. We received everything on-time and with no issues. I was pleased with the outcome of the move and would use them again.
Thank you for taking the time to share your positive experience with us. We're delighted to hear that everything went smoothly with your move and that our team met your expectations from timely service to careful packing. We appreciate your kind words and look forward to the opportunity to assist you again in the future. Please don't hesitate to reach out if you need any further assistance.

Reviewed April 26, 2025
Used IVL for a move from Nebraska to Pennsylvania. As prior military, I have moved many times and this was by far the worst experience I've ever had with movers. Although not uncommon, you should be aware that IVL subcontracts the pickup and delivery, so you will be dealing with three companies IVL, the pickup company and the delivery company. The reason I mention this is because of the issues this communication chain creates. Any issues I describe herein are compounded in complication because every communication is to IVL dispatcher, who then calls the subcontractor, and then returns the call back to me.
Pickup was scheduled for 8-11 a.m., they didn't actually arrive until 6:15pm (after many status updates of "be there in a couple hours") and they arrived with a full truck. They wanted to pack me, go unload their truck and then load me into the truck the next day. Packing would have easily taken until past midnight. Not accepting this, I told them to go unload and come back in the morning. I even accommodated a 6 a.m. pickup, they were punctual the next morning. On arrival, they did an estimate that was 400 ft^3 more than what I knew it to be from my prior move and higher than the IVL estimate. Ultimately, I harangued the movers until they charged me only a 100 ft^3. I will say on the positive that the movers did take care in the packing and were extra cautious with my 57" OLED TV. However, and bearing in mind that I am male and by no means hypersensitive, one of the movers made very misogynistic comments that were very unprofessional.
One aspect of the experience that was highly annoying was method of payment. The way they set it up is that IVL will bill based on their estimate, you are then responsible to pay half to the pickup crew and half to the delivery crew. They only accept cashier's checks, money orders or cash. In this day and age, that is extremely inconvenient. On top of it, you will still need to pay what the pickup crew actually charges you, so, in my case, I opted to have a cashier's check and a few thousand in cash for tip and any plus up to the estimate. Not exactly ideal to have that much cash when having people you don't know come into your home.
If that isn't messy enough for the payment, when the delivery occurred, they asked up-front for the payment and would not accept the cashier's check because it was made out to IVL. My things were literally in the truck outside my front door and they refused to move them until paid. In this case, it was the movers' boss that was refusing payment. So the movers are on the phone with their boss and I'm on the phone will IVL. The movers are ** and speaking a foreign language so I have no idea of the exchange happening with their boss. The boss wants a picture of the check, so I accommodate. Then the picture quality wasn't good enough and the boss wanted another picture. I refused. It seemed were at a stalemate. IVL tells the movers (through my phone) to accept the check, they refuse because the boss said no.
Anyway, after an hour and a half of this, somewhere up the management chain at IVL, they finally talk to the mover's boss and convince him to take the check. By now it's 6:30pm when they finally start moving my stuff in. Have to give credit where credit is due, the movers had no small task as my front door leads straight to a rather narrow and steep staircase to my 2nd floor apartment. Still amazed at how they managed to muscle my couch that has two built in recliners up those stairs.
My next major issue was with delivery scheduling. The way the do it is that you give them a target date and then they have 30 days to deliver. Throughout my communications with IVL, I had been clear that there was a week that I would not be available for delivery, the week of Thanksgiving. They had 3 weeks to deliver prior to that week, they didn't. Then they said because I wasn't available that week, they got to reset the delivery clock on the 30 days. Finally, with 1 day notice, I am informed that the delivery movers will be arriving the next day... 36 days after the requested delivery date.
Now this may seem a trivial thing to complain about, but for three things: 1) At this point, I am living in an empty apartment with a lawn chair and an air mattress as my only furniture, 2) there was absolutely no way they were going to be able to deliver within the required 30 days (my things were still in out-of-state storage for the week of Thanksgiving), and 3) the communication from IVL was very much in a tone that they have absolute zero consideration for the customer, they have system and run like a machine and the customer does not factor into the equation. To be fair, I was so frustrated by the whole experience, I did not contact IVL afterward to challenge for some sort of remuneration. Even the couple of breakages I let slide (still can't figure how they manage to break a heavy ceramic crockpot?). In short, I would not recommend IVL.
Reviewed April 24, 2025
What a horrible company. They are a broker not moving company. They sucker you in. Ghost you then when movers show up they said I had to pay an additional $3,500 I had a detailed inventory paid $9,500 previously! They never disclosed they were a broker not a moving company!! Don’t just don’t.
Reviewed April 3, 2025
I have dealt with my fair share of moving through the years and it's just always such a hassle.. That's why I would like to give a huge thank you to Van Lines crew for helping us this year. They help with packing, loading, and the driving hassles of moving longer distances at an affordable price too! I personally had a just all around wonderful experience and would recommend to both family and friends. Thanks again!

Reviewed April 3, 2025
International Van Lines is one of the best moving companies that I have had the pleasure of doing business with. They were very polite, did their job quickly, and they make sure that everything was perfect. When I moved from the Texas panhandle to San Antonio I thought it was going to be a nightmare but International Van Lines made it anything but a nightmare!
Nichole,
Thank you for taking the time to leave a review. We always appreciate feedback, especially kind feedback. Feel free to reach out if you have any questions.
Reviewed April 2, 2025
They arrived on time within the window they promised. Absolutely fast and careful with my stuff, knowledgeable with disassembling large pieces. They reassembled everything and ensured my furniture was put together properly. No damage at all to anything, the experience was seamless. My go to professionals for moving, highly recommended!
Kendric
Thank you for taking the time to leave a review. We always appreciate feedback, especially kind feedback. Feel free to reach out if you have any questions.
Reviewed April 1, 2025
These guys are more than just movers. They saved my marriage. I guess I should say my wife and I love each other very much. But if that poor woman would have been stuck with me in a U-Haul dragging our things across country I do believe she would have divorced me by the time we hit the Pennsylvania state line! They came in and from the initial meeting saw how stressed we both were about this move. They told us to to worry so much and to let them handle everything. I’m so glad we listened. They handled everything from wrapping the furniture to packing and even unwrapped and placed it all in its new places. Thank you guys and thank you IVL!
Reviewed March 30, 2025
International Van Lines did an amazing job of dealing with a very difficult situation (created by a remediation company a year and a half ago) and were able to return all items to my home so that I can finally begin the process of restoring my home! They were very professional yet caring and personable as they completed a miraculous job. I would certainly want to use them again. I am grateful for the incredible way they responded to my situation! Kudos to a great team!
Thank you for spending the time and leaving a review. We appreciate your time, and we're delighted to see things have gone well for you.

Reviewed March 12, 2025
Beware of Price Increases with International Van Lines. International Van Lines initially offered a lower rate to entice me to use their moving services. However, on moving day, they significantly increased the price. By that point, with my move scheduled in just a few days, I had little choice but to proceed with their service.
I was moving from a two-bedroom condo, and most companies estimated the total volume to be between 600 to 800 cubic feet. To better understand the cost, I frequently adjusted my item list—adding or removing items to determine whether it was worth bringing them. One company even sent an agent for an in-person estimate, but their approach felt dishonest. When I asked about the cost of moving a rack or TV stand, I was told it would be "just a little over $10" per piece. Trusting that estimate, I added several bulky items, which brought the volume estimate to 800 cubic feet.
Concerned about potential accusations of underreporting, I conducted three estimates with International Van Lines throughout the packing process. The final estimate, completed just three days before the move, calculated the volume at 710 cubic feet. However, on moving day, the movers claimed the total volume was 1,100 cubic feet. After a heated discussion, I was only able to negotiate it down to 900 cubic feet—still nearly a 30% increase in price.
The moving process involved 5 to 6 different people or teams: the salesperson, estimator, regional dispatchers, and the initial and final moving crews. The entire move from Massachusetts to California took about a month. Fortunately, I had accommodations during this time, but otherwise, I would have faced weeks in a hotel.
To make matters worse, several items were missing, and a few were damaged. When I reached out to resolve the issue, they promised to investigate but never followed up. Additionally, their prohibited items list includes around 50 items. If you're moving cross-country, you'll likely need a minivan just to transport the items they refuse to handle.
First, we are sorry to read your review. We are investigating the situation to see where we went wrong. I understand that when people are not satisfied, they tend to falsify information in their reviews. We do not overcharge people for the sake of overcharging people. Your move cost is based on the volume of stuff you are moving. We spent time with you reviewing items, doing a virtual tour, etc. You had more volume and additional items, so the cost increased. Regardless of the dispute, we will resolve this matter so you are somewhat satisfied with the results.
Reviewed Feb. 26, 2025
We actually had a delay on purpose, but when we asked for it, it was within a week. They exactly followed our instructions. Everyone was great. When we started unpacking, everything seemed great. Every aspect of the move was awesome. I'd recommend them to anybody.
We're happy to read that everything went well with your move. Thanks for your trust and we're happy that you were happy =)

Reviewed Jan. 29, 2025
This truly has been the worst moving experience of my life. If I could select negative stars I would. I've moved many times over the years, most across state lines, so this was certainly not my first time. To start with, their video walk-through of the house was grossly off the mark, by over $5,000. I could forgive this in the end if they treated my goods with respect, but they did not. They packed materials in boxes from multiple rooms, mixing items from the basement and garage with bedrooms.
They packed my fine sweaters in a trash container, how disgusting is that? They vandalized my daughter's dresser by pasting stickers from her room (theft) all over the oak dresser. They broke multiple items, and now the claims process is a living hell because their documentation was so poor it's impossible to match items on the list with what was actually delivered. Communication from the company is slow and poor. That should have been my first sign that things were not going to go well. I would never in a million years recommend this company to anyone going looking to move.
Reviewed Jan. 28, 2025
This is my 3rd big move out of state and the last 2 times were absolute nightmares. This move was a pleasant surprise. We had no damages and the movers arrived on schedule. The crew that unloaded did an amazing job and when it came to putting everything back together everything was perfect. I would use IVL again for sure!
Hey Jordan,
Thank you for spending the time and leaving us a review. We're happy to see that everything went well with your move.
Reviewed Jan. 23, 2025
Great experience from start to finish. I was worried putting all our belongings in storage and having them shipped to another country. Thankfully, I worried for nothing. We had no damaged items and all of our possessions arrived on time. We checked a few different international moving companies before deciding on IVL and we definitely made the right choice.
Thank you for taking the time to leave us a review. We're happy to see that everything went well with your move. Feel free to reach out with any questions.
Reviewed Jan. 23, 2025
We hired International Van Lines for a cross country move. The process went well and the packing and loading team were both great. It took a couple extra days to get delivered then we thought but it was still within the window we were given. I hope we don't have to move again any time soon but if we do we'll use IVL again.
Thank you for taking the time to leave us a review. We're happy to see that everything went well with your move. Feel free to reach out with any questions.
Reviewed Jan. 21, 2025
I was moving from a home that I lived in for many years to downsizing into a one bedroom apartment. It was my first move in a very long time. My home was two stories with stairs, a few large items, and crates. International Van Line's customer service was very informative on their rates, and what the entire moving process would consist of. I had quotes from three moving companies, and I decided to move forward with International Van Lines. They were on time professional movers who handled all my items with care!

Updated review: Jan. 21, 2025
The company has contacted me and we have resolved our differences.
Original Review: Jan. 20, 2025
I will never use this company again. I only gave it 2 stars because they gave some compensaton for losing items and damaging other items. My original quote was $3500 after sending info about the size of my storage unit where all my items were stored. The truck came and after one of the movers listed all my items he said it would be about $6000 and I had to sign right there or they wouldn't move me. The agreement also stated that it could take up to 20 days to deliver and when I questioned this he assured me this hardly ever happened except in severe weather or accidents, yet they had me write a desired move in date. I drove from Rhode Island to North Carolina the day before my supposed delivery date but my items weren't delivered for 10 days after. There was no weather issue or accidents. They just kept pushing my items to the back and loading other people's items for delivery nearby.
They were late arriving and said they couldn't bring their truck down the gravel road (which I prewarned the company about) but he could rent a Uhaul for $600. I said I would do that myself... for $68. Then they wanted to charge extra because it would take a couple hours longer. By the time they delivered my stuff into the space it was sunset and we were all tired so they did not check off the list like they said they would. I had stacks of boxes inside and couldn't see behind them. It turns out they broke my floor easel, I was missing my trundle bed frame... a very large item... and a few other things were damaged. I called the delivery guys and they said they would search for the frame. No luck. It took lots of emails and calling to finally communicate with someone at the headquarters. My damages added to $330 (probably more) and they said they would give me $175. I demanded at lease $225 which they finally agreed to.
Hello Cindy,
I am glad we were able to figure everything out, and we were able to make you feel better about our company.
Reviewed Dec. 27, 2024
Do not use this company. They lied to us about when we will receive our stuff. It took us over a month to get our stuff. We were lied to in the beginning saying we would receive out belongings when we asked to receive them. They also told us that we would receive our belongings right away. Our belongings were put in a semi and then transferred to storage in Arizona and then put in another semi truck. They shattered stuff and they tried to hide it from us by putting it in another box and hiding it from us. I cannot replace these items. My sister was killed in a car accident and my china was given to me from a patient of mine 20 years ago. They don’t care if it has any meaning to you.
Jeremy ** said they would give us $200.00 or 19.40 since they only pay you for the weight of our belongings. He left out anything that weighed more than a few pounds. He also wanted us to sign our rights away so we can’t write a bad review. What a horrible company. We are so traumatized by this that we will never move again and if we do we will never use a moving company again. This company has caused us so much stress. Forbes lies that this company is number one. I wouldn’t have given even one star if I was able to.
Reviewed Dec. 24, 2024
I just read that they pay thousands of dollars for fake good reviews. DO NOT USE THEM. Not only did they pack trash that I had to pay for to be delivered, unbeknownst to me, but there was something broken in every box they packed and delivered. They put a hole in my dining table because they only put on blanket on it and they refuse to fix it. They also severely damaged my antique buffet and refused to fix that. They will overcharge and underdeliver. Look at Redditt and Yelp reviews. That tells the story.
Reviewed Dec. 17, 2024
International Van Lines was very helpful and informative. They answered all my questions. The first move, the gentleman who headed the crew was communicative. We had a lot of stuff, so he managed to keep everybody organized, get it all packed beautifully and into the truck. The second crew was much smaller because we were moving a lot less with the second house. They wrapped everything very carefully. The gentleman who lead that crew was terrific. We worked with my mother-in-law who was 90 and he was good with helping her, answering her questions. The people who came here and dropped the stuff off were also excellent. There were two missed things but everything fared well through the move, especially because a good chunk of it was in storage for a couple of months with them before it was moved. We had a good experience.
Reviewed Dec. 15, 2024
NEVER NEVER HIRE International Van Lines as a moving company. At every phase, representatives lied to me. And, worst of all, they served as a broker rather than a mover and assigned my job to a much lower rated moving company, American Knights Moving and Storage. Goods were stored by American Knights in Texas for over two months. This is after I was promised that my goods would be moved to my new location (Delaware) by IVL and stored at an IVL facility in Delaware, providing prompt delivery once I’d moved. It occurred despite being told that IVL did not use subcontractors and was told, “Absolutely not. Only International Van Lines personnel will pack and deliver your materials.”
If I’d wanted to hire the inferior moving company I was assigned to, it could have cost less. But I didn’t choose an inferior company (or so I thought). And it was inferior: One bookcase was broken beyond repair, as were numerous glass items. A valuable poster was folded in quarters rather than properly rolled or packed flat. One box was lost altogether. American Knights packers insisted on emptying all dressers. They also repacked many items that I had packed in certain baskets or containers, making it ridiculously time-consuming to get everything organized again. Delivery was by yet another company: Speedy Movers. These unpackers could not read instructions written on every box, nor follow oral directions for placement of the boxes. NEVER TRUST ANYTHING IVL SAYS and NEVER HIRE the company.

Reviewed Nov. 20, 2024
This service did not work out well for me. I foolishly didn't read all of these reviews. All seemed fine until two days before the move when I was told the movers would show up 24 hours early. I reacted badly (screaming I am ashamed to admit) that we were not ready for the movers to arrive one day early. The customer service response was, "Sorry but there is nothing we can do. Would you like to cancel the move?" Previous reviews mention a lack of communication and customer service. Unfortunately, that was the case for me. The initial quote/estimate turned out to be literally half of the total cost of the move. $5,000 became $10,000 with tip included.
I eventually spoke to a supervisor who awarded me $200 for arriving 24 hours earlier. This amounts to a 2% reduction. Can you imagine being told two days before your move-out date that you are indeed moving the next day? I am 60 years old and just out of cancer treatment. This was truly a horrible experience for me. The lack of communication, the lack of customer service, and the addition of unnecessary stress and urgency were such a disappointment. Should you choose this company perhaps you will have better luck than me.
Reviewed Nov. 20, 2024
Hired to move me from Philly to South Florida, and it was an absolute nightmare. Instead of moving my stuff to the proper address, they dumped everything in a warehouse somewhere for almost two months. Apparently, it wasn’t climate-controlled:
o And there were hideous yellow stains on my entertainment center (picture)
It gets worse – they also can’t pack or move things properly. They broke my mirror by basically packing glass in tissue paper (picture). They broke my TV – the Best Buy repair team said it was not fixable because somebody put something heavy on the screen and broke it. These people are supposed to be professional movers, and they literally put something so heavy on top of a TV screen that they broke it (picture).
So, in a nutshell – I hired these guys to pack and transport my things professionally, and instead, I got a clown show. Thousands of dollars in damage and an apathetic response when I contacted them. Do not hire these guys to move your stuff. They broke and ruined so many of my things that the damages cost more than the move. Avoid at all costs!!!! It’s not cheaper if they break your stuff!
Reviewed Nov. 2, 2024
Setting up our move with International Van Lines was easy. It was a huge move for me. It moved everything I owned except for the building. The moving crew was great. Everybody was efficient and friendly. The truck driver took off from my house and went straight after eight hours to get to where I am now. He drove all night. He took a cat nap in a rest stop, but he got to my new house before I did and they were unloading and had it almost all unloaded the time I got here.

Reviewed Nov. 1, 2024
If you are looking for long distance movers, look elsewhere. Our experience with International Van Lines has been nothing but frustrating. We gave 6 weeks notice of our requested delivery date for our furniture and when the date came they hadn't even started planning our delivery. We have now been sleeping on an air mattress for 8 weeks and cannot get a straight answer out of anyone at the company. The response is always to quote us a ridiculous up to 21 days past our requested delivery date and say that they will get back to us by the end of the day because they need to look up information (spoiler, they never actually get back to us). From what I can tell, this company is super disorganized (I was literally told I couldn't get an amount due because, "the paperwork must be on someone's desk") and once they get your deposit and have your stuff they genuinely don't care about finishing the job with any form of expedience. This company is a joke.
Reviewed Oct. 28, 2024
Where do I start? My family and I had a big move to make as we moved out of state to be near my parents in Florida. I was referred to International Van Lines from a friend whom also used them previously and had nothing but good things to say. From the moment I booked to the preparation to move and be moved the crew was amazing but most of all they engaged with my family and made the experience so stress free I am still in awe.
It's not easy to move four kids, two dogs and an entire home across the country and not feel stressed, I want to thank international Van Lines for going above and beyond! We lived in a gated community at the time so it was nice that the crew showed up in uniform and my neighbors also did not have to feel at all concerned. My move was well packed and they even met there quoted time ahead of schedule. Nothing was damaged or lost and that too was also a concern for any move but they exceeded my expectations in all aspects. This was my first big move and if I ever had to move again there is no doubt international Van lines would be my go to! A big thanks to MIKE who made it happen! I have had a few old and new neighbors ask me about my experience and gave them the contact info so I hope they have as wonderful of an experience as my family and I had. Thanks for everything guys!!!!

Reviewed Oct. 16, 2024
If I could give less than a zero I would. This has been the absolute worst experience of our entire lives. We packed up our household from Detroit to do missionary work in the Dominican Republic. The shipment was supposed to take 3 weeks. It's been over 3 MONTHS, we have been living out of one suitcase, paying extra rent each week on a place to stay. No one takes accountability or returns calls. Everything is some other contractor's fault. Our container has been left behind, has been BROKEN INTO and stolen from, left behind, finally boarded another ship, and now is supposedly being held up by customs. I don't know what the truth is anymore. Some people have good experiences, some bad, I understand. Ours had been a complete nightmare that I wouldn't wish on anyone. Don't ship, just buy new. The headache / heartache isn't worth it. As of today we still have not received our shipment as it sits at the port in SD.
Updated review: Oct. 8, 2024
IVL has taken our complaints seriously and has taken adequate actions to settle the situation. Thank you to Jason ** and IVL staff.
Original Review: Oct. 8, 2024
Everything started well with a good communication with Nico and Lisa until everything was paid in full except the unknown fees that were high. The packing and pick up by NY City Movers which is subcontracted by IVL did a very bad job, they mixed up things in boxes, did not or mislabeled boxes, did not specify content of boxes on the inventory. They complained about the number of goods they had to pack, they drank on the job, they used two trucks on two different days because had another job to do. In addition the team was arrogant and demanding regarding the tip asking for 10% of the cost of the move. It was chaos and so frustrating.From there total silence and I had to chase information about the container, the shipping and this until the container arrived in Algeciras.
This is when I was told to contact the local company for the delivery of our goods and discover the additional costs that were high and for which we were given 4 hours to pay or we would lose the delivery scheduled time. All of that happened after a 2 week delay which put us in a very difficult and stressful situation. When our goods arrived, we found a number of goods damaged and others broken. After having submitted the insurance claim I have been told my claim was repudiated because below the deductible. What is the most frustrating is that as the customer you are not getting the expected service and are not trusted. We have done a number of international moves and have always been very satisfied but this one was extremely disappointing in lot of aspects. For their own reputation IVL should do a serious evaluation of the companies they contract with.
Reviewed Oct. 1, 2024
My experience moving out of state with International Van Lines was 100% positive. If you’re considering an out-of-state move, I recommend this moving company. They turned an overwhelming process into an smooth experience, allowing me to focus on settling into my new home without worry.. I will be using them again in the future when I move again!

Reviewed Oct. 1, 2024
International Van Lines made my move so much easier. They were priced fairly, arrived on time and in uniform. The crew was efficient, friendly, professional and handled my belongings with extra care showing they were experienced in what they do and care about the customer. I was well informed of all details during transit which eased my mind a lot since I am a worry wart. Upon delivery and unpacking the truck I was happy to see that none of my belongings were damaged, broken or scratched. I love that they kept on schedule and were not late and even better there were no hidden fees. I will definitely use IVL for my next move when the time comes and would recommend International Van Lines to all of my friends and family.
Reviewed Sept. 30, 2024
This company was crucial In my firm's recent expansion to Florida. We needed to move quite a lot of pricey camera equipment quickly. It's well known among camera operators how much of a hassle it is to do this but moving companies tend to not be quite as considerate. That's what set this crew apart -- when I called, they knew exactly what steps needed to be taken to ensure the delicate cargo was shipped safely. I am sure they also are knowledgeable about handling other oddball moving requests too!
Reviewed Sept. 30, 2024
I have moved quite a bit in the past, but working with International Van Lines for my most recent move was the best decision! They made sure my stuff was adequately packed, and it just made moving so much easier! International Van Lines took great care of my things! I definitely recommend them and if I have to move again I will be using them again!
Reviewed Sept. 27, 2024
My sister moved recently, and since she knows I enjoy house moving (I love organizing spaces), she invited me to help her receive her stuff. She had hired International Van Lines, and I must say that the experience was very satisfactory. The truck arrived on time, the team wore uniforms which gave me a positive impression, and the guys were always receptive to our instructions. My sister's stuff was correctly packaged, which made the unpacking process in her new place much more efficient. This company made one of the most fluid moving I have ever seen.
Reviewed Sept. 25, 2024
I recently move a house full of furniture and appliances from Atlanta Georgia to West Palm Beach. This company sent very professional men who were in uniform and very polite. They helped me pack and made the process very smooth for me. I highly recommend this company for your next move.
Reviewed Sept. 24, 2024
International Van Lines takes great care and is a company to rely on for timely delivery. I would recommend them to anyone I know. I plan to contact them the next time I need to make a future move. Their drivers dress for the job so, that you don't have to guess if they're who they say that they are.
Reviewed Sept. 23, 2024
I used International Van Lines to move me and my family from Connecticut to Florida. What a wonderful move it was. All the employees were very polite and very helpful.. We had hands-free moving. They did it all for us. Packed it up, taped it, marked all the boxes, and away it went. Nothing got broken, scratched or dented. These guys were awesome. They took awesome care of all of our things...like they were moving their own stuff!!
Reviewed Sept. 23, 2024
This moving company provided me with a wonderful experience. I have used other moving companies before, but this one is the best. They arrived on time. They were respectful of my time. They were careful with my belongings. Very nice crew very polite. I would say they have good work ethics. The whole movie experience was smooth highly recommend them.
Reviewed Sept. 18, 2024
I couldn't be more satisfied with International Van Lines. Working with this company was the best choice for me. I'm currently relocating for work and my company is partnered with a company that didn't have everything I needed to accommodate my move like IVL has. From the beginning, the estimate was very thorough and detailed storage options which were all exactly what I needed that the other company couldn't offer. I was worried about making this transition because of the lack of security/trust l'd have going with the previous options I was looking into before finding IVL. I'm able to store my belongings for a reasonable price with reliable storage which is protected with my insurance the company offers. I have so much stuff and will make multiple moves within the US over the next 7 months so securing my belongings and my moves on time has been the greatest relief.
Reviewed Sept. 18, 2024
I moved out of town for a better career. I was scared to use a moving company but they really assured me that I would love their service. The staff are very friendly and professional. I didn't have any problems with anything being broken or damaged. The movers are awesome. They stick to their schedule. I would use them again if needed.
Reviewed Sept. 17, 2024
We hired International Van Lines to handle our out of state move across the country. The movers that they sent to help us with our move were great, they arrived on time, in uniform, and literally made this move the easiest move that I have ever done. All of our belongings were packed properly to prevent damage and to ensure that everything made it to our new home undamaged and in perfect condition. This was without a doubt the easiest move that I have ever done and thanks to Mike and the rest of his crew. It was the first move that was completely stress free. Thank you guys, you rock!
Reviewed Sept. 16, 2024
International Van Lines took on a last minute out-of-town move with a vehicle for my family and it was an amazing experience from start to finish. I truly appreciate the concern and care for my belongings, and the movers were so polite and efficient. I will be sure to reach out again in the future for all my moving needs. Thanks again!
Reviewed Sept. 16, 2024
I used this company in the past and needed to use them again since I was moving and had previous great experiences both times. The movers and customer service are all courteous and helpful. The movers treat me family. They loaded and unloaded my belongings with care and respect.. I recommend them to anyone who needs a moving company. I will continue to use them in the future when they are needed.
Reviewed Sept. 16, 2024
I was offered a better paying career in a state I have never been to. On top of that I had no clue on who to call about moving my belongings clear cross the country. That's til I came across International Van Lines. In no time at all I received all my keepsake valuables in great condition and at a low price. Thanks you guys. I'd recommend you all all day long.
Reviewed Sept. 10, 2024
I recently used International Van Lines for a cross-country move and couldn't be happier with their service. The team arrived promptly, was professional, and took great care in packing my belongings. The delivery was on schedule, and everything arrived in perfect condition. Their customer service was outstanding, particularly my representative, who was helpful throughout the entire process. I highly recommend International Van Lines and would use them again without hesitation.
Hi Terric,
Thank you for taking the time and leaving us a review. We appreciate the feedback, and we're happy to see that everything went well with your move. Feel free to contact us if you have any questions or need any further assistance.

Reviewed Sept. 10, 2024
I had the pleasure of working with Sales Rep Mike, who was particularly helpful. He answered all my questions, provided a transparent quote, and made sure everything was in order. The moving team was professional and handled my belongings with care. They arrived on time and used high-quality materials to ensure everything was securely packed. Even delicate items arrived at my new home without a scratch.Overall, I couldn’t be happier with International Van Lines. Their attention to detail, professionalism, and outstanding customer service made my move smooth and hassle-free. If you’re looking for a reliable moving company, IVL is a top choice!
Reviewed Sept. 10, 2024
I was recommended from a friend to try out International Van Lines because of the great experience she had with using them to help move her things into storage. I'm a mom of two kids and I'm busy with work and life so I needed to make sure that my move would be swift and easy. Thank you International Van Lines. You really saved the day!
Hi Dinesha,
Thank you for taking the time and leaving us a review. We appreciate the feedback, and we're happy to see that everything went well with your move. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 9, 2024
I have had a moving company in the past disregard my concerns to handle my packages with extra care, but not International Van Lines. My movers were careful with ALL my packages and effectively loaded my stuff in a relatively short time. My only complaint is the price is a little on the high end, although for the care they provided it is nearly worth it.
Hi Storme,
Thank you for spending the time and leaving us a review. We're pleased to see that you had a good experience. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 9, 2024
I recently used International Van Lines for my move and I couldn’t be more impressed with their service! The team showed up on time, were professional, and they handled all my belongings with care. Communication was excellent and they were always available to answer any questions I had. These movers worked tirelessly to get the job done on time. I highly recommend International Van Lines to anyone in need of a reliable and top-notch moving service. They truly made my move a positive experience!
Hi Melissa,
Thank you for spending the time and leaving us a review. We're pleased to see that you had a good experience. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 9, 2024
I had to move last month for a new job. I was quoted over the phone and made the appointment on the day that is convenient for me. On the moving day, the moving team arrived on time and with all of their supplies. They provided all the logistics on how things should be wrapped and boxed. The whole move took 6 hours. Price was reasonably priced too.
Hi Tri,
Thank you for spending the time and leaving us a review. We're pleased to see that you had a good experience. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 9, 2024
I had to move halfway across the country for graduate school. I had a hard time getting accurate and timely quotes from movers but once I came across International Van Lines the stress was gone! They got me an accurate quote fast and were upfront about all costs. I would definitely use them again - all my stuff arrived in perfect condition.
Hi Courtney,
Thank you for spending the time and leaving us a review. We're pleased to see that you had a good experience. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 9, 2024
I had the BEST relocation experience. My account rep, pack/load team and deliver and unpack team were all professional and timely. I wish I could hire them to organize other parts of my life! Highly recommend using them. Goods arrived in perfect condition and they were gentle with my things.
Hi Kaleb,
Thank you for spending the time and leaving us a review. We're pleased to see that you had a good experience. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 9, 2024
I used the professional packing and storage options with my move. The free quote I received was exactly what I paid. Other companies quotes higher with the extras. I had my property stored in a temperature-controlled facility. All the workers were professional and courteous. It was a smooth transition from beginning to end.
Hi Brodric,
Thank you for spending the time and leaving us a review. We're pleased to see that you had a good experience. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 9, 2024
I had to move my son out of state for school and waited last minute to do it! Luckily when I contacted International Van Lines, not only were they able to do I make the move but it was also cheaper than my other options! Between actual packing and transport, it was faster than they advertised and everything was in one piece! I’m definitely going to use them again and highly recommend anyone in need to do so.
Hi Marico,
Thank you for spending the time and leaving us a review. We're pleased to see that you had a good experience. Feel free to contact us if you have any questions or need any further assistance.
Reviewed Sept. 8, 2024
International Van Lines were nothing short of perfect with our cross country move. The price was exactly what we were quoted and the delivery of our furniture came 6 days ahead their last day window. Hopefully we won't be moving again any time soon. However if we do it will be with IVL
Reviewed Sept. 6, 2024
They charge a price and tack on a bunch of extra fees as the process continues on in order to deliver your boxes and these are not small charges. After paying nearly $200 a box for 48 boxes IVL stole one of my boxes and destroyed 17 other boxes that were covered in mold and wet upon arrival or squashed with the contents inside damaged or destroyed. I have pictures of this and sent all of these to IVL. They said insurance does not cover this and they will do nothing to help me. The below is the copy and pasted answer I received:
"We are so sorry to hear that loss and/or damage has occurred to your shipment. Although at times things happen that are out of our control and are rare occurrences, we are always saddened when we hear it has happened to one of our customer’s shipments. You did not purchase insurance on this shipment so there is no coverage, however, even if you had, your claim would be denied since you were only entitled to total loss coverage since we cannot verify the actual contents of the shipment being that you were a self-pack client."
Reviewed Aug. 30, 2024
Hello, So my experience with International Van Lines was a great one. From speaking to the representative, and figuring out what would be my quote to the actual moving day it was thankfully a smooth transition. The movers were on time, professional, answered all the questions I had and handled all of my things with care. I'm deeply appreciative of how well everything was taken care of.
Reviewed Aug. 29, 2024
NEVER USE THIS COMPANY. I will try to make it short... but it is hard.
1. Moving date. We knew we'd move in July and wanted all our furniture and goods to be there by July 1st when we could have a team of people receiving the goods and we could enjoy some holidays after a hard time with the moving news and two teenagers. I contact them on January 11th. Their commercial guy, Nico is really nice and responsive and offers me to pick up in May, saying it is then sure we get the goods on time.
2. Estimation of containers. They never come home but send you a file to fill it up and estimate the number of containers. They are the expert. I fill it in and it includes a motorcycle since the beginning. He estimates one container and work on this. You get the bills really soon, in invoicing they are pretty good...
3. Pick up date. After some delays (and me asking constantly to my non-existing-never-answering moving coordinator, Lisa) we arrange it for May 15th. Then comes the epic part. I pay all invoices (NOT CHEAP), and the insurance. I go through all the info about the picking day and prepare my whole house with all the furniture and items to go ready and some labels about the destination room to make it easier to deliver.
When they come (NY Movers, hired by Intl Van Lines) for the pick-up they pack things in a total chaos, I tried to manage to label every box with the destination room to make it easier to unpack and place in Barcelona, but somehow, they were rushing and even forgot pieces of furniture that I had to put together. The clothes they mixed up with kitchen supplies, and fill every box to the top with folded leather bags. They don’t make any inventory, rush from one room to another and just write “Clothes” “Shoes” or “misc” in every box. Additionally, plates, glasses and cups broken. Furniture was damaged, boxes were broken, clothes in terrible shape. I have a claim going on with the insurance but it’s not only money, is the stress and the terrible, TERRIBLE service given.
They spend 11 hours at home and complain bc now with the motorcycle they should ask for a second container. The motorcycle was planned since the very beginning. When they finish and ask me to fill in the survey, I didn’t dare to complain bc was just me at home and three men looking at me while I was filling it in. They were rude and complaining about how many boxes I had. Among other issues they were drinking all of my beer cans (I bought them food and offered water and soda, not beer) and left the house full of empty bottles. ABSOLUTELY.
4. SHIPMENT AND DELIVERY. The Vessel didn’t ship for some weeks, I never received any information unless I sent a lot of emails to Julie, or Lisa and usually they only answered back if Jason (the general manager looks like) was in CC. Finally, the ship arrived in Barcelona on July 14th I think, and at my home a week later. I had started all this in January to make sure we could have some holidays but not, we had to stay unpacking what was supposed to be done earlier by other people helping us. Additionally my son says he misses a wallet with $70 ... which is peanuts compared to all but you'll understand why I am stating it here later on. As I said, furniture were broken and the VERY PROFESSIONAL COMPANY workers that received the goods and delivered at home (TG they were so good!), WILL MOVE , were absolutely astonished of how bad it was everything packed and were the ones encouraging me to take all these pics.
5. CLAIMS. Of course I have claimed to the insurance, lots of paperwork and still no answer. But what no one will give me back is the peace of mind, the holidays and the relax I should have gotten using a professional company. I sent an email as well to the owner, founder or both, Joshua Owens (find it in Linkedin), and got an email from... Jason, the guy who at the end is the one to blame. I have been in business for a lot of years and so my husbands, in positions and companies much more relevants than this one but... the answer I get is that Josh is on holidays with no access to internet and the company has forwarded my email to the GM. Well... if we are in charge of a company as we are and have been, believe me WE TAKE THE COMPANY SERIOUSLY and read through, find out why things don't work as they should and fix it. The last but maybe more ridiculous answer comes from Jason, the GM... proposing I get back the $70 from my son... I am now studying to go further legally, in the meanwhile trying to stop anyone else using this shameful company.
6. FREIGHT SHIPMENT. I had to do a second shipment, freight of just 7 boxes of clothes. Again, same guys to pick up, again 14 days late and again awful packaging, lots of clothes to throw... of course I hired this second one in the beginning otherwise I would never have done it. If anyone want to get anymore details please comment it here.
1. Moving date. We knew we'd move in July and wanted all our furniture and goods to be there by July 1st when we could have a team of people receiving the goods and we could enjoy some holidays after a hard time with the moving news and two teenagers. I contact them on January 11th. Their commercial guy, IVL is really nice and responsive and offers me to pick up in May, saying it is then sure we get the goods on time.
We understand clients would like to receive their shipment at a certain time or date. Unfortunately, in the transportation industry, all dates estimated, not guaranteed. IVL always try to accommodate our clients’ dates on when they would like to receive their shipment. But we are at the mercy with the Steamship Lines, Customs (US and Spain) and the ports. Any delays at the port or on the water, it is out of IVL’s control.
2. Estimation of containers. They never come home but send you a file to fill it up and estimate the number of containers. They are the expert. I fill it in and it includes a motorcycle since the beginning. He estimates one container and work on this. You get the bills really soon, in invoicing they are pretty good...
Your estimate was based the inventory list you entered on the 12th of January. Based on the inventory list entered, the items would have fit into a 20ft container. When the team arrived on the day of pickup, they advised you there were more items and additional packing needed to be completed, which increased the cubic footage of your shipment, which was then changed to a 40ft container. You received and confirmed the estimated-on the 16th of May. If there any additional items added, normally the client, which entered the items they were shipping, would notify us and any changes to the cost would have been provided prior to the pickup of your shipment.
3. Pick up date. After some delays (and me asking constantly to my non-existing-never-answering moving coordinator, Lisa) we arrange it for May 15th. Then comes the epic part. I pay all invoices (NOT CHEAP), and the insurance. I go through all the info about the picking day and prepare my whole house with all the furniture and items to go ready and some labels about the destination room to make it easier to deliver.
When they come (NY Movers, hired by Intl Van Lines) for the pick-up they pack things in a total chaos, I tried to manage to label every box with the destination room to make it easier to unpack and place in Barcelona, but somehow, they were rushing and even forgot pieces of furniture that I had to put together. The clothes they mixed up with kitchen supplies, and fill every box to the top with folded leather bags. They don’t make any inventory, rush from one room to another and just write “Clothes” “Shoes” or “misc” in every box. Additionally, plates, glasses and cups broken. Furniture was damaged, boxes were broken, clothes in terrible shape. I have a claim going on with the insurance but it’s not only money, is the stress and the terrible, TERRIBLE service given.
Your statement of “They don’t make any inventory, rush from one room to another and just write “Clothes” “Shoes” or “misc” in every box.” is inaccurate. The team did do an inventory list, which you signed and dated prior to the team departing the residence and when the delivery team delivered your shipment in Spain. This inventory list is the same inventory used to clear your shipment in the US and Spain. The team does not need to do a detailed inventory list, as it is not required. Per Customs, they require a general description of the contents in each box. I see in the response from Jason on the 14th of August, he provided a copy of the inventory list that was dome on day of pickup and that you signed and confirmed all items were taken.
Looking into your file, I see you did purchase 3r party transit insurance. If you are currently in the claims process, they will be in contact with you direct, as well as with our office to provide any documents such as the Inventory list signed at delivery, (POD) Proof of Delivery.
They spend 11 hours at home and complain bc now with the motorcycle they should ask for a second container. The motorcycle was planned since the very beginning. When they finish and ask me to fill in the survey, I didn’t dare to complain bc was just me at home and three men looking at me while I was filling it in. They were rude and complaining about how many boxes I had. Among other issues they were drinking all of my beer cans (I bought them food and offered water and soda, not beer) and left the house full of empty bottles. ABSOLUTELY.
Speaking with the team, they advised they were not drinking beers while picking up your shipment, as it is a violation of our policies. But we were advised the team that picked up your 2nd shipment was offered wine by you, in which they refused.
4. SHIPMENT AND DELIVERY. The Vessel didn’t ship for some weeks, I never received any information unless I sent a lot of emails to Julie, or Lisa and usually they only answered back if Jason (the general manager looks like) was in CC. Finally, the ship arrived in Barcelona on July 14th I think, and at my home a week later. I had started all this in January to make sure we could have some holidays but not, we had to stay unpacking what was supposed to be done earlier by other people helping us. Additionally my son says he misses a wallet with $70 ... which is peanuts compared to all but you'll understand why I am stating it here later on. As I said, furniture were broken and the VERY PROFESSIONAL COMPANY workers that received the goods and delivered at home (TG they were so good!), WILL MOVE , were absolutely astonished of how bad it was everything packed and were the ones encouraging me to take all these pics.
After speaking with the team, you were aware on how to track your shipment per the email sent by Lisa on the 18th of June and by Julie on the 30th of July. In both emails, Jason was not in copy. It’s states in the email Lisa provided, that **All dates are given as reasonable estimated only and subject to change without prior notice**. The same applies to your air freight shipment as well. IVL does not control if the vessel or airlines are delayed while on the water or air. We understand you wanted to you have your shipment delivered between July 1st and 12th. As mentioned, IVL does not guarantee shipping, arrival, or delivery dates.
In searching Jason’s email response to, you advised you could not prove the $70 was taken. Without even asking, since IVL values it’s clients, IVL offered to reimburse you the $70, although you yourself said you could not prove itWe actually spoke with Willmove earlier today. Their team confirmed that they did not make any comment about the packing of items nor advised you to take pictures.
5. CLAIMS. Of course I have claimed to the insurance, lots of paperwork and still no answer. But what no one will give me back is the peace of mind, the holidays and the relax I should have gotten using a professional company. I sent an email as well to the owner, founder or both, Joshua Owens (find it in Linkedin), and got an email from... Jason, the guy who at the end is the one to blame. I have been in business for a lot of years and so my husbands, in positions and companies much more relevants than this one but... the answer I get is that Josh is on holidays with no access to internet and the company has forwarded my email to the GM. Well... if we are in charge of a company as we are and have been, believe me WE TAKE THE COMPANY SERIOUSLY and read through, find out why things don't work as they should and fix it. The last but maybe more ridiculous answer comes from Jason, the GM... proposing I get back the $70 from my son... I am now studying to go further legally, in the meanwhile trying to stop anyone else using this shameful company.
As stated previously , IVL offered to reimburse you the $70 even though you said you cannot prove it was taken by one of the crew members, we however did this in a show of goodwill.
As far as the insurance, our office has provided the insurance company all the information they require to start the process of your claim. They will be in contact with you directly about your claim.
6. FREIGHT SHIPMENT. I had to do a second shipment, freight of just 7 boxes of clothes. Again, same guys to pick up, again 14 days late and again awful packaging, lots of clothes to throw... of course I hired this second one in the beginning otherwise I would never have done it. If anyone want to get anymore details please comment it here.
Reviewed Aug. 29, 2024
Could not lock down a specific date for the movers to pack until like the day before, which was not my preference. It was a day early. I had sold my house and I had a schedule to move and arrive at my destination a few states away. I lost a day of packing by their showing up a day early. We agreed at a 1 pm start time for the movers. They showed up at 9:30am. I could have had them wait until 1 pm but I accommodated them and had them start right away while I was having my computer gear professionally prepared for the move. Natalie, my contact at IVL, said it was the dispatcher for the mixup. I had set aside 4 boxes for myself to pack and put in my car.
The movers left (and had given me the distinct impression that it would be delivered on Monday, the 26th). Forgot to take an item with them and took my 4 packing boxes. I had to find 4 replacement boxes. I left a message (very difficult to get a hold of, always voicemail) about the forgotten items and the boxes. I told her I would like an adjustment in the bill. Nope. She said the movers could drop off 4 packing boxes for me when they delivered my stuff (which was delivered on the 27th with a few hours notice and I was given no other options.). Tell me, what good are 4 moving boxes after a move?
The packers at the beginning of the move were very good. But, there was a communication issue with the delivery crew. It did not feel like a professional operation with their own rigs nor personnel. They seemed like hired labor for the job. My move was about 5k. I would never use them again and I would not recommend them to anyone. A very disheartening and disappointing experience.
Reviewed Aug. 28, 2024
International Van Lines subs out all of their work to third parties. I was not aware of that, so we booked them. Their time frame for delivery was between 1 to 21 days, and that was not explained upfront. They also try to upcharge you for many things upon delivery. They instruct their drivers to get as much money as possible from individuals, because they were trying to upcharge us quite a bit.
Reviewed Aug. 28, 2024
Great Moving Crew did an amazing job. Allen of our belongings were packed with care and the movers all had good attitudes. They arrived promptly at the new house and unloaded super fast. They even put together our furniture with ease. I highly recommend this company.
Reviewed Aug. 28, 2024
Relocating across the ocean to another continent is a daunting task but IVL staff made it so much easier for us. Their prices were competitive and they communicated with us throughout the process. Both the movers they selected to pick up our household goods in the US and deliver them in Europe were professional and efficient. Their contact in Europe was knowledgeable and made it going thru customs a breeze. We are delighted that we selected this company because they handled the logistics of this complicated task magnificently. Our household goods arrived in perfect condition and we are so grateful to IVL for all their work in accomplishing this difficult task.
Reviewed Aug. 27, 2024
I gotta say I’ve used moving companies in the past, and they haven’t been really the best as far as being on time or having customer service that you can talk to you, but this company takes the cake getting to the destination when I told them to get there. Having everything they said they advertised. I was able to make phone calls to customer service and talk to a human with no problem! One of the best moving companies I’ve ever used!
Reviewed Aug. 22, 2024
Worst moving service I could have ever signed up to use. They 100% paid USA Today and Forbes for the recommendation because there is NO way customers are satisfied with the "service" they provide. Most important to understand, THEY ARE JUST A MIDDLE MAN. They don't even handle communication with the moving trucks once scheduled, they make you do it, and don't tell you about additional potential costs if a moving truck can't park in front of your pick-up or delivery address.
Everything they charge you for is in the fine print, they don't review anything with you. The person they assigned to my ticket was unresponsive and unprofessional. They assign different people for pick up and delivery so you never know who to contact. They don't call you back. They overcharge you for you to basically do all the work for them. Do NOT under ANY circumstances use International Van Lines. Oh, and I forgot to mention that many of our dishes and items arrived shattered and broken.
Reviewed Aug. 19, 2024
The final cost ended up being double what we were quoted when we put down our deposit. They told us that foreign port fees/customs costs would be covered -- only to later reverse this stance, telling us that there were additional unforeseen costs. A really awful experience that was deceitful and just truly upsetting and disappointing. We feel completely taken advantage of. The final cost ended up being half of what we have in savings.
International Van Lines Company Information
- Company Name:
- International Van Lines
- Company Type:
- Private
- Year Founded:
- 2000
- Address:
- 3957 NW 126 Ave.
- City:
- Coral Springs
- State/Province:
- FL
- Postal Code:
- 33065
- Country:
- United States
- Website:
- internationalvanlines.com


