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International Van Lines Reviews

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About International Van Lines

International Van Lines is a licensed moving carrier and broker that offers local, long-distance and international relocation services for residential and commercial customers. Founded in 2000, the company is licensed by the U.S. Department of Transportation and the Federal Maritime Commission, and it is a member of the American Moving & Storage Association. In addition to household moving services, International Van Lines offers auto transport, packing and storage solutions. It offers its services nationwide and in more than 180 countries.

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Pros
  • 180+ countries
  • Free quotes
  • Relocation coordinators
Cons
  • No pricing info upfront
  • 25% deposit

Review Summary

✦ Generated by AI from verified reviews

International Van Lines is generally reliable: reviewers like the crews, the communication and the price. Care and handling is inconsistent, though, and a minority describe severe delivery delays or a quote that grew before delivery.

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Reviews powering this summary

✦ Generated by AI from verified reviewsAbove industry average

Reviewers describe careful, damage-free moves as the norm, but International Van Lines is inconsistent. It has been reported to break furniture, lose boxes and deliver items moldy or missing entirely, with slow or inadequate claims payouts.

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Reviews about care & handling

✦ Generated by AI from verified reviewsAbove industry average

Most reviewers praise punctual, efficient crews, but a minority describe severe delays, with shipments arriving weeks to months late and little communication about where belongings were during transit.

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Reviews about delivery speed

✦ Generated by AI from verified reviewsAbove industry average

Reviewers describe the moving crews as professional, careful and hardworking, with named teams praised repeatedly for efficiency and care handling heavy or awkward furniture.

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Reviews about movers

✦ Generated by AI from verified reviewsAbove industry average

Reviewers frequently praise responsive, communicative staff who answer questions and coordinate moves smoothly, though a few describe being ignored or shuffled between reps once a deposit was paid.

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Reviews about customer service

✦ Generated by AI from verified reviewsAbove industry average

Many reviewers say their final bill matched the original quote exactly with no hidden fees, though a few report lowball estimates followed by demands for hundreds more before delivery.

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Reviews about quote accuracy

✦ Generated by AI from verified reviewsAbove industry average

Reviewers consistently call International Van Lines fair, reasonable or affordable relative to the service performed, often citing price as a deciding factor in choosing it.

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Reviews about value

What is International Van Lines?

International Van Lines is a licensed moving company that offers a wide variety of services for individuals and families. Customers can choose from services like packing, storage, vehicle shipping and freight transportation, depending on the scope of their move. The company also assigns relocation coordinators to help manage scheduling, logistics and communication throughout the moving process.

International Van Lines services

International Van Lines offers local, long-distance and international moves. Its team provides full-service door-to-door or port-to-port moving solutions. As a licensed freight forwarder, International Van Lines maintains direct contracts with leading ocean carriers in order to provide competitive pricing for international moves. The company also offers freight and air moving solutions.

It pairs customers with relocation coordinators to plan the details of their move. You can schedule an in-person or virtual walk-through to get a more accurate quote and plan.

How international moving works with IVL

If you book an international move with International Van Lines, here’s what the process will typically look like:

  1. Contact IVL for a quote.
  2. Discuss move size, international destination and which type of move you want (door-to-door or port-to-port).
  3. IVL will provide a move estimate based on an in-person or virtual home walk-through.
  4. Book your move.
  5. Your items will be picked up and transported to their international destination. IVL will help navigate you through what you need for customs clearance and any port-related charges.
  6. Final delivery.

International Van Lines moving costs

The cost of International Van Lines’ services can range widely from customer to customer — a local move, for example, could cost a quarter of the price of a long-distance one. For easy access to pricing info, you can request a free quote.

Here are some cost ranges International Van Lines has listed on its website for a long-distance move.

Number of bedroomsEstimated moving cost
1$1,650 to $2,100
2$2,300 to $2,950
3$3,300 to $4,700
4$4,600 to $6,500
5$7,500 to $10,000

To hold the date after you get your quote, you’ll have to pay a deposit of about 25% of the total cost of the quote. If you need to cancel, the company refunds 100% of the deposit paid (up to 48 hours before the scheduled pickup).

International Van Lines FAQ

Does International Van Lines offer international moving services?

Yes, International Van Lines specializes in international moves.

Is International Van Lines a broker?

Yes, International Van Lines is both a carrier and a broker for moves. Most customers use it as a carrier, but if a truck breaks down or a customer needs services in places IVL doesn’t cover, it acts as a broker.

Does International Van Lines have moving insurance?

Yes, IVL offers insurance for both domestic and international moves. If you opt out, IVL provides limited liability coverage, which covers 60 cents per pound per article.

Does International Van Lines offer packing services?

Yes, IVL does offer packing services. You can add packing services to your moving package at an additional cost. IVL also sells packing supplies like boxes and tape.

What is International Van Lines' cancellation policy?

International Van Lines offers a 100% refund on deposits when you cancel at least 48 hours before the scheduled pickup date.

Does International Van Lines offer storage services?

Yes, International Van Lines offers short-term and long-term storage options with one month free.

Is International Van Lines FMCSA licensed?

Yes, International Van Lines is licensed through the Federal Motor Carrier Safety Administration (FMCSA) and operates under U.S. Department of Transportation regulations.

Still have questions?

Is International Van Lines a good company?

International Van Lines is a licensed and certified moving carrier with a good history of service and support. It has a vast array of moving options, including freight, air and sea, plus transport to more than 180 countries. Unfortunately, the company doesn’t offer sample pricing online; you have to call the company for a free quote. Its 25% upfront deposit also might not be feasible for some, but it does have a 100% refund policy up to 48 hours before the move.

International Van Lines Reviews

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    How do I know I can trust these reviews about International Van Lines?
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    Page 1 Reviews 0 - 5
    PriceMoversQuote AccuracyDamageMaintenanceStaffRates

    Reviewed July 17, 2026

    Another great move with International Van Lines. I'm a repeat customer. This was my second time using this moving company, the movers arrived on time, the amount of professionalism, expertise and care Mike and Steve showed was beautiful. They went above and beyond with my belongings. Not 1 thing was broken, this is not easy work and they did it with a smile on their face start to finish, I love them! They did a phenomenal job and made this move easy breezy. I'm beyond happy! On top of that the prices are unmatched and they have the best employees, this is truly the only moving company I trust and will ever use, Thank you so much. I appreciate you all!

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      TechMoversPacking

      Reviewed July 2, 2026

      The gentleman we worked with was Rick who was contracted by International Van Lines. Rick was a life saver. My wife and I flew out to Las Vegas to move our daughter back to Coral Spring, FL. When we arrived we found that the original trucking company, U-Pack did not deliver the trailer for the movers to load. Rick located a person at U-Haul he knew and had their U-Boxes at the work site within 2 hours. We were able to complete the move on-time and on budget. If it wasn't for Rick and his team we would not have been able to move that weekend. I can't thank him enough for his willingness to step in and take control of the process and get us packed up and moved. Again, I can say enough about these guys.

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      MoversPunctuality & SpeedDamagePackingStaff

      Reviewed June 14, 2026

      My household hired the International Van Lines team for a move across town, and it could not have been quicker and more efficient. The moving team of Jon, Mike, David, and Steve showed up on time (actually a bit early) and worked like true pros. They transported heavy boxes and large furniture with ease and care -- nothing was damaged in transit. Multiple stairs and walk-ups were no problem. And the moving team members were very personable and pleasant, making the moving day less stressful and dare I say fun. We felt like were in good hands the whole day and even finished the move a lot earlier than expected.

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      Customer ServicePriceMoversPunctuality & SpeedPackingStaff

      Reviewed June 4, 2026

      International Van Lines was recommended by a friend who moved cross-country, and we called them. The reps who packed up the house were great, but before they did, a video was done. It was worthless because it didn’t end up being what they thought it would be. There were more cubic feet. I had some communication problems with the lead person of that group, and also with the people I was dealing with on the phone at the time. They were very abrupt and rude with me, and it got ugly. But we were already in the process. The guy that I spoke with told me a certain amount of money down and what was acceptable. Then, the guy who was in charge told me something else when they came to pick everything up. We had to wait and get in touch with the guy on the phone. It was very chaotic. The person on the phone was rude.

      The woman I dealt with was a little more understanding, but not very good. What saved it for me with International Van Lines were Jen and Luis. We had to use storage for six months and Luis sent me a lovely email on what to do when we were ready to have the stuff transported. Jen was fabulous. She communicated with me and was courteous and kind. She was encouraging and understanding of my anxiety about having my stuff halfway across the country. Now, we’re waiting on Mario, who will be delivering our stuff. He has also been very nice.

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      PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

      Reviewed June 1, 2026

      Outstanding work by everyone who I had the pleasure of communicating with from this company. We've never been so please with movers like IVL from Florida to New York! Price couldn't be better and they deserve a 10/10 from myself and my family for the dedication they have for each family's move they take part in! I will use again and I can't wait for my sister to use them as well to be part of the calmness they bring. Outstanding work by each and every one of these guys who helps us (sorry I can't remember names but I wish I could).

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      MoversPackingStaff

      Reviewed Aug. 4, 2026

      I hired International Van Lines for an in-town move. I was so far behind in preparation just for the movers themselves, but they were very understanding and helped pack my things before moving the furniture. They were just so easy to deal with, and I appreciate it. Thanks, guys, for a great experience.

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      DamagePacking

      Reviewed Aug. 4, 2026

      I was shocked that we actually filled the 24’ box truck, but the 2 men who completed the task still did so within 4 hours… including a cross town transport of almost an hour. Everything well wrapped and no damage. Definitely recommend International Van Lines.

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      Customer ServiceTechPriceMoversPunctuality & SpeedDamagePackingStaffBillingRatesCommunicationTimeliness

      Reviewed July 29, 2026

      If I could give this company zero stars I would. I used International Van Lines for a long distance move from Chicago, IL to Los Angeles, CA after it was the top rated company on ConsumerAffairs for long distance moves. The process has been truly abysmal and exhausting. The lack of communication within this company with to their clients is baffling.

      I received an email from Francis Hernandez on 7/10/26 informing me that my delivery would take place between 7/12 and 7/15. Her email included information of potential additional charges (i.e. stair fees, carrying fees, shuttle fees, etc). She listed payment options for delivery including Venmo, Zelle, cashier check and cash. The company had allowed us to pay via credit card at pick up, but I had planned to pay with Venmo for delivery. I responded to Francis’ email inquiring about the additional fees in attempt to anticipate how much money I would need to transfer to my account, though I never got a response.

      The night before my belongings were delivered, I got a text message at 10pm from an unknown number stating that they would be there with my belongings the next day and stated that payment options were limited to Zelle or cash. After referencing Francis’ email which stated that Venmo was a payment option, I was told that the company did not have a Venmo account but that it would be okay to pay with credit card as that is what we had used at pick up. I confirmed that this was okay with me.

      The following day, I received a call from the delivery team telling me they were about 20 minutes away and that credit card was no longer an option and that Zelle or cash were the only two options. Frustrating by the timing and inconsistency in messaging, I requested to speak with a supervisor. I explained the situation to the first man who proceeded to transfer to someone who picked up and phone and promptly hung up. This happened a second time after calling back and informing them I had been hung up on.

      Eventually I spoke with someone named Adam ** who told me I was overreacting and asked if I had thought to to ask who said it was okay to pay with a credit card. He confirmed that the company does not have a Venmo account so that is not a payment option though had no response when asked why that was offered in an email as a valid option.

      After hanging up with him, I met the moving team outside with my things and was sent a venmo account from a random number telling me to pay the delivery fee without identifying themselves. I then received a call from Francis who also laughed at the situation and did not seem to empathize with the fact that I was hesitant to send a large amount of money to a venmo account sent from an unknown number after being told by multiple people at both IVL and STI that STI did not have a venmo account. While on the phone with Francis, the unknown number texted telling me to “hurry up” and send the payment and the driver told me to “just pay it already.”

      The delivery team proceeded to unload my belongings and when they were done, I went through and counted the boxes delivered, comparing it to the inventory list from pick up. I informed them that there were missing boxes and was told that they would check the truck and warehouse and let me know if they found anything. I have yet to hear back and have since come to realize I am missing at least four large moving boxes full of nearly $2000 worth of items. I noticed Francis of the missing items on 7/19. I received an automated seeming email telling me I was being forwarded to someone in claims. On 7/21 I received an email from Caroline ** regarding my “potential missing items” requesting a list of things I may be missing. I have since followed up twice with no response

      This company is the number one rated/recommended company on Consumer Affairs when searching movers. They are a business with poor communication skills, unprofessional and flat out rude client facing team members and they contract with shady companies where no one seems to be on the same page. I used them after ConsumerAffairs recommended them highly and now I have over $2000 of lost belongings and a “top rated company” who couldn’t be bothered to help resolve an issue they caused. International Van Lines is disorganized and sloppy. Quite frankly this makes me incredibly skeptical of any recommendations provided by the site. Would absolutely not recommend using if you value your time and hard earned money and belongings. An absolute embarrassment.

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      PriceMoversQuote AccuracyDamagePackingStaffRates

      Reviewed July 27, 2026

      This is the second time that we have used International Van Lines. The men were professional and obviously experienced. They shrink-wrapped every piece of furniture so that nothing was damaged. They knew how to dismantle our adjustable bed and how to reassemble it. Our artwork arrived without any damages as did our 75 inch TV. We labeled our boxes as to where they should go at the new location, and they all ended up in the correct rooms. International Van Lines was competitive in their pricing, and there were no surprises or added charges. I highly recommend them for your next move.

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      MoversPunctuality & SpeedPackingStaff

      Reviewed July 25, 2026

      We recently used International Van Lines and they were amazing. We got Rick and David as our movers. They came in and got straight to work. They even took the time to disassemble and reassemble two difficult pieces of furniture for us which they did incredibly quick. Everything was moved with care and the process was incredibly smooth. I would highly recommend IVL to anyone!

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      International Van Lines Company Information

      Company Name:
      International Van Lines
      Company Type:
      Private
      Year Founded:
      2000
      Address:
      3957 NW 126 Ave.
      City:
      Coral Springs
      State/Province:
      FL
      Postal Code:
      33065
      Country:
      United States
      Website:
      internationalvanlines.com