International Van Lines Reviews

I'm glad I choose International van lines for my move. What stood out to me was how smoothly the different parts of the move came together. The team was courteous and I didn’t have any trouble getting updates when I needed them. The movers stayed focused on the job and made sure my items were handled properly. There were no major issues during the process which made the whole experience a lot easier. I'm satisfied with the service and the way my move was completed.

I had a great overall experience with International Van Lines. My son used them to move us from Chicago to Miami. Being that my son works for the U.S. Moving Protection Organization, I knew he was going to make sure the movers did a great a job...sure enough, everything was handled seamlessly... I didn't have to lift a finger. I don't know if its because of the USMPO, his relationship with the owner, or if they always perform like this.... but it was truly a VIP experience.

The move that I recently made has turned out to be rather hassle-free. All the things necessary to load larger furniture pieces were brought by the moving crew when they came to work. I could see that they had covered my dining table and chairs even before moving them out into the street. The small and fragile boxes also got enough attention from my movers. I received a detailed schedule and information from the office about the delivery of my goods, which helped me in the planning process during the move. There were no problems during the unloading, all heavy things were placed in the apartment properly.

This is the second time that we have used International Van Lines. The men were professional and obviously experienced. They shrink-wrapped every piece of furniture so that nothing was damaged. They knew how to dismantle our adjustable bed and how to reassemble it. Our artwork arrived without any damages as did our 75 inch TV. We labeled our boxes as to where they should go at the new location, and they all ended up in the correct rooms. International Van Lines was competitive in their pricing, and there were no surprises or added charges. I highly recommend them for your next move.

Another great move with International Van Lines. I'm a repeat customer. This was my second time using this moving company, the movers arrived on time, the amount of professionalism, expertise and care Mike and Steve showed was beautiful. They went above and beyond with my belongings. Not 1 thing was broken, this is not easy work and they did it with a smile on their face start to finish, I love them! They did a phenomenal job and made this move easy breezy. I'm beyond happy! On top of that the prices are unmatched and they have the best employees, this is truly the only moving company I trust and will ever use, Thank you so much. I appreciate you all!

Updated on 10/01/2026: After speaking to Jason Morgan and Thomas, my questions and concerns were answered, and everything seems to be back on track. I will continue to update my rating as we go through this process. I will say that Julie, Jason, and Thomas exhibited extraordinary customer service and professionalism throughout our conversations today, and we were impressed with the expedience of the turnaround.

Multiple things went wrong. In general, you cannot trust pick up or delivery dates given to you. You are at their mercy. Totally not acceptable and not serious.

I cannot overstate how horrible our experience with this company was. Our move was a disaster from Day 1. We were extremely prepared: most boxes were packed and labeled, and we repeatedly identified our most valuable piece, a $20,000 vintage sculptural wood table. The driver arrived 45 minutes late with no crew. Two “movers” arrived an hour later and two more an hour after that. They lacked basic packing materials, and the driver actually asked ME to go to Home Depot to buy bubble wrap and frame boxes. I bought everyone lunch, and the crew then left to “get drinks,” causing further delays.

The 2 guys they sent, Steve and Mike were awesome. They were professional, careful and quick, I would recommend International Van Lines to friends.

I used International Van Lines for a long distance move and was pleased with how everything turned out. I especially liked that the process was explained clearly instead of maintaining things confusing. The team was respectful of my belongings and handled their work in an organized way. The move took some of the usual stress out of relocating and the overall experience was better than I expected. I would be happy with this choice again if I needed moving service in the future.

They used protective material in places where furniture should pass. Also, they were very careful about the angles and narrow entrances. All cabinets and tables that I owned, and other big pieces of furniture, were treated not to be dragged across the floors.

I was happy with the service I received from International Van Lines. The staff were friendly professional and easy to deal with throughout the process. They answered my questions clearly and kept the arrangements organized. The moving crew worked efficiently and took care while handling my belongings. The overall process was straightforward and less stressful than I expected. I appreciate the effort the team put into making the move go smoothly.

International Van Lines made my moving experience much easier than I expected. The staff was courteous and professional, and they were quick to respond whenever I needed clarification. The movers arrived ready to work and handled the process effectively. I liked that the communication was straightforward and that I was not left wondering about the next steps. Overall, the move was handled well, and I was happy with the service I received.

I had a positive experience with International Van Lines. The customer team service was helpful and responsive and they made sure I understood the moving arrangements before everything started. The movers were professional worked efficiently and handled my belongings carefully. I also appreciated the communication throughout the move which made the process feel less stressful. So overall I was satisfied with the service and the way the team handled the entire move.

IVL subcontracted my move out to a company AMS in Canada- they quoted me a move from US to Canada- and took a $2000 deposit which then AMS said was me paying IVL- not them so I still owed them $15,800 for the move (which charged me $2000 more) then when my trailer was set to be delivered, they told me they had to take my stuff to the location 1 week earlier and I needed to pay $1200 for that trip- and storage in spite of being told they were not charging for storage- then I was told my delivery was more complicated- due to the packers loading my trailer mixed between going to house and to storage instead of it separated… and then I was charged another $1800 to deliver my stuff- this was not the fault of local company- this was the fault of AMS- who said well it might be an extra $500- in spite of telling them initially the two different delivery locations and being given the addresses!

The service I received from International Van Lines was very good overall. The team was professional, polite and easy to communicate with. They explained the process clearly and stayed responsive. When I had questions on moving day the crew worked efficiently and treated my belongings carefully. I was happy with how organized everything was and how smoothly the move went. Overall it was a positive experience and I would be comfortable recommending their service to others.

I was very happy with my experience with International Van lines. The process was much easier than I expected and the team was professional and responsive whenever I had questions. They arrived prepared handled my belongings with care and kept everything moving efficiently. I also appreciated the communication throughout the process because I always knew what to expect. Overall the service was dependable and well organized. I am pleased with how everything turned out.

I had a really positive experience with International Van Lines from the beginning. The staff was helpful, professional and the overall process was easy to understand. The moving team was organized, worked efficiently and handled my belongings with care. Communication throughout the process was also good, which made the move feel less stressful. Everything went smoothly, and I was satisfied with the quality of service I received, so I am very happy with the experience, and I would definitely recommend them to others.

I was very pleased with my experience with International Van Lines. The whole moving process went smoothly and the staff was friendly and professional. Communication was good and everything was handled in an organized manner so overall I am happy with the service and would recommend them to others looking for a moving company.

I had a very good experience with International Van Lines. The entire process was smooth and easy and the stuff was helpful and professional. Everything went well from start to finish and I was happy with the service I received. Overall I am very satisfied with my experience and would recommend international van lines.

This was the first time I ever used a moving company. They moved my things from a storage unit to a second floor apartment and the experience was flawless. They were on time, the guys were friendly and worked quickly, and the pricing was transparent, no surprises. Thank you!!

Scheduling went well and was quite clear, and the crew came to me at the appointed time being ready for the move. They wrapped all the largest items in advance before putting them into the van and put the boxes in an order allowing for proper transportation of them. During the transport period, I received information about it, and the delivery process turned out to be smooth.

David and Jon were very professional. They took care in moving my furniture. I would highly recommend International Van Lines. Alex took the time to explain things to me and book my move.

They sent 2 guys, they worked non stop until the job was done. I appreciated everything what they did. They worked hard and were very professional. They did a great job. Would definitely hire them again. And recommend them to anyone who needs a moving company.

I moved from Germany to the U.S. with IVL, and it took about four months to receive my initial shipment. When it arrived, 2 boxes of 21 were missing. It was difficult to get timely responses when I followed up, and when IVL finally responded, they simply told me that because I didn’t purchase additional insurance, they would not do anything to locate the boxes or reimburse me. There were also unexpected fees, including a $95 processing fee and $227 in customs fees. They also initially tried to charge me $400 for delivery, which they eventually waived after I repeatedly declined. Overall, the long delivery time, missing belongings, poor communication, and lack of accountability made this an extremely frustrating experience. I would not use IVL again and recommend looking elsewhere for an international move.

Everything proceeded smoothly, which made the overall experience much more positive. The timely arrival allowed me to enjoy the convenience of ordering online without the frustration that sometimes comes with delayed moving.

If my order had been delayed, I might have had to make several last-minute changes to my plans. Fortunately, that was not necessary. Everything arrived according to schedule, which meant I could continue with my original arrangements. Avoiding these sudden changes made the entire process much more convenient and saved me from having to reorganize my time.

My move was only 15 minutes away, yet the team carefully cataloged and wrapped each piece for maximum protection. Such great care taken is highly commendable. Thanks for doing a great job.

It is always reassuring when a delivery company not only meets its promised timeframe but also takes enough care to ensure that the order reaches the customer in good condition. The service was reliable, convenient, and professional, and I appreciate the effort that went into making sure my order arrived safely.

Their approach felt organized and thoughtful rather than rushed or casual. Because of this, I always felt that the job was in capable hands. The professionalism they demonstrated throughout the process made the experience smooth, comfortable, and genuinely satisfying.

International Van Lines is by far the worst company I have ever come in contact with. I spent hours researching moving companies and had several calls with different companies. The salesperson who I initially dealt with couldn't have been more helpful and attentive. Little did I know that all of the "yes's", "no problem", and "we are flexible" were all just lip service to get the sale. Not one thing that was promised and explained to me came to fruition. Once I signed the contract and made the deposit it was as if I didn't exist.

We had an great experience with International Van Lines! The team was professional, efficient, and handled everything with great care. On top of that, their communication before, during, and after the move was awesome. They made a stressful day so much easier. Highly recommend their services to anyone looking for reliable movers!

DO NOT USE this company- disaster from start to finish.

They were very professional, packed and unloaded without issue. These guys know how to work and they don’t waste time. I bought them lunch and they’d refused to eat it until they were finished. While nothing was damaged, I did buy the insurance coverage for my expensive tv. Thank goodness nothing happened to it, but I’d felt better knowing that it would be replaced if anything had happened to it.

We recently contacted International Van Lines to help with moving a few pieces of furniture for our daughter. What started as moving a few pieces of furniture turned into a more complex move involving more pieces and two different drop off locations. The team was incredibly accommodating despite the last-minite change to our request. They made a potentially stressful situation easy and seamless. We highly recommend them.

I hired International Van Lines for an in-town move. I was so far behind in preparation just for the movers themselves, but they were very understanding and helped pack my things before moving the furniture. They were just so easy to deal with, and I appreciate it. Thanks, guys, for a great experience.

I was shocked that we actually filled the 24’ box truck, but the 2 men who completed the task still did so within 4 hours… including a cross town transport of almost an hour. Everything well wrapped and no damage. Definitely recommend International Van Lines.

If I could give this company zero stars I would. I used International Van Lines for a long distance move from Chicago, IL to Los Angeles, CA after it was the top rated company on ConsumerAffairs for long distance moves. The process has been truly abysmal and exhausting. The lack of communication within this company with to their clients is baffling.

We recently used International Van Lines and they were amazing. We got Rick and David as our movers. They came in and got straight to work. They even took the time to disassemble and reassemble two difficult pieces of furniture for us which they did incredibly quick. Everything was moved with care and the process was incredibly smooth. I would highly recommend IVL to anyone!

I’m a disabled man over 60. My furniture was picked up in Massachusetts on May 18. I relocated out to California. My original place that I was moving into didn’t work out but I secured a storage space here that they could’ve delivered to that I paid for. I’m not sure why I gave them a phone number or an emergency backup number. No one chose to ever pick up the phone. I have no idea where they put my furniture. Apparently they just put it in storage in Massachusetts wherever that is. I’ve been waiting months. I gave them an initial payment of around $2300. They also moved my vehicle for I believe that was $2200. The vehicle actually arrived. Bravo. Thank you and it got here safely. I appreciate that but I don’t appreciate is the runaround I’ve been getting right last Saturday. I was told that my order was here 12 hours before the truck pulled up. You’re supposed to get 24 hour notice it arrived on a Saturday.