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Frontpoint vs. Alert 360

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Frontpoint

What is the difference between Frontpoint and Alert 360?

Frontpoint and Alert 360 are home security companies that feature full home protection and smart-home integration. Both offer competitive prices on equipment ranging from cameras to smart locks, which can make it difficult to choose between the two, so it’s important to note the differences.

Installation and cost

frontpoint logoalert 360 logo
Installation typeDIYProfessional
Installation feeNone$99 to $199
Upfront cost$392.40 to $598.41 upfront; financing availableEquipment included in monthly fee
Trial period30-day risk-free guaranteeNone listed
Contract terms36 months, month-to-month available if equipment purchased upfront36 months; no-contract options available if equipment purchased upfront
frontpoint logoDIYNone$392.40 to $598.41 upfront; financing available30-day risk-free guarantee36 months, month-to-month available if equipment purchased upfront
alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

Monitoring plans and pricing

frontpoint logoalert 360 logo
Monitoring price range$50/month$49.95 to $59.95
Monitoring optionsProfessionalProfessional
Self-monitoringNot offered
Upgraded self-monitoringNot offered
24/7 professional monitoring$50/monthStarting at $49.95
Upgraded professional monitoringNot offered$59.95
frontpoint logo$50/monthProfessionalNot offeredNot offered$50/monthNot offered
alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

Security equipment

frontpoint logoalert 360 logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot listedAudible panel siren
Panic buttonPanic pendantMedical panic button device; silent panic button activation from control panel
Yard sign
frontpoint logoWirelessIndoor and outdoor camerasNot listedPanic pendant
alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

Smart-home features

frontpoint logoalert 360 logo
Smart locks
Smart lights
Smart thermostat
Garage door controlNot listed
Temperature sensorNot listed
Water sensor
Smoke detectorNot listed
CO detector
frontpoint logoNot listedNot listed
alert 360 logoNot listed

Technology

frontpoint logoalert 360 logo
Mobile app
Mobile app monitoring
iOS rating4.44.3
Android rating3.33.7
Notification/alert optionsEmail, text and pushEmail and text
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsZ-Wave productsRachio Smart Sprinkler, Sonos Wireless Speakers
frontpoint logo4.43.3Email, text and pushZ-Wave products
alert 360 logo4.33.7Email and textRachio Smart Sprinkler, Sonos Wireless Speakers

Reputation on ConsumerAffairs

frontpoint logoalert 360 logo
Overall star rating4.01.5
Verified customer reviewsFrontpoint reviewsAlert 360 reviews
frontpoint logo4.0Frontpoint reviews
alert 360 logo1.5Alert 360 reviews

All information accurate as of publishing date.

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    Frontpoint

    Frontpoint offers both basic and high-tech home security you can install yourself. You can easily check and modify your security system from your smartphone. The system also lets you take advantage of features like unique user security codes and sensor history. The company sells a wide variety of security equipment and cameras to defend against every sort of emergency, including burglary, fire and flooding.

    Frontpoint plans

    • Interactive: This plan includes 24/7 professional monitoring over a wireless or cellular network, automated system checks and geolocation services. It costs $1.48 per day for this plan.
    • Ultimate: The Ultimate package includes everything in the Interactive plan and adds motion-triggered alerts, night vision, smart light and lock capabilities, live video streaming and video storage. This plan costs $1.64 per day.

    What Frontpoint customers say 

    The Frontpoint security system has a number of good reviews with frequent comments about how easy the system is to set up and use. Many reviewers liked that they could install it themselves and found the directions easy to follow. When issues did arise, they were able to contact customer service and quickly get them resolved. On the other hand, there were some comments centering on billing concerns — some customers claimed they had been overcharged and deceived about their contractual obligations.

    I like the ease of installation and price of Frontpoint. However, the video camera doorbell thing doesn't work very well. So I use something separate. But the quality of the system is good."

    Manole of North Attleboro, MA

    Alert 360

    Alert 360 protects homes and businesses with customizable security packages that feature devices like cameras, sensors, locks, doorbells and more. All products are wireless and professionally installed, and you can easily integrate these security systems with smart-home capabilities.

    Equipment is only available through local offices, but package pricing is available online or over the phone. Alert 360 is compatible with other security systems and offers monthly savings for those who switch.

    Alert 360 plans

    • Switch 'n Save: If you already have an existing security system, monthly monitoring with Alert 360 starts at $15.95 per month. This cellular plan has universal panel support, remote app control and 24/7 professional monitoring.
    • Smart Door Lock: This package includes professional monitoring, a touch-screen control panel, one motion sensor, three door/window sensors and a keyless door lock. The Smart Door Lock package costs $44.95 per month.
    • Smart Home Video: The video package includes professional monitoring, a touch-screen control panel, one motion sensor, three door/window sensors and a wireless indoor camera. This plan costs $44.95 per month.
    • Door Command: The Door Command package includes professional monitoring, a touch-screen control panel, a smart video doorbell, a keyless door lock, one motion sensor and three door/window sensors. Seasonal promotions may offer additional free equipment, such as a free keyless lock or indoor camera. This package costs $50.95 per month.
    • Complete Smart Home: The Complete package offers professional monitoring, a touch-screen control panel, a smart video doorbell, a keyless door lock, an indoor camera, one motion sensor and three door/window sensors. Free promotional equipment may be included. This plan costs $54.95 per month.

    What Alert 360 customers say

    While there were some favorable reviews of Alert 360, most of them mentioned unsatisfactory experiences with the company. A few people thought the technicians did professional work, but the majority of reviewers criticized the company. Most complaints centered on a misleading cancellation policy that left many customers feeling frustrated when they couldn’t reach a representative to help them.

    Their service is excellent and customer service is above par, but their cancellation clause which I found out when I was thinking about getting a better deal is unfair. Looked at my contract and it was there in small print [and] easy to miss."

    Redjeb of Converse, TX

    Bottom line: Frontpoint or Alert 360?

    Frontpoint and Alert 360 offer similar protection and differ primarily in the contract requirements. Most Alert 360 customers have a 36-month contract, while Frontpoint offers month-to-month services and upfront equipment costs. Both companies provide a full spectrum of home security equipment, though Frontpoint uses DIY installation and Alert 360 requires a professional.

    • Frontpoint is best for customers who can install basic security technology on their own and prefer month-to-month service instead of contracts.
    • Alert 360 is best for those who don’t mind signing a contract and want everything professionally handled — from pricing to installation to monitoring services.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.