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Frontpoint vs. ADT

Compare ADT and Frontpoint on home security features and costs

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by Kathryn Parkman ConsumerAffairs Research Team
ADT and Frontpoint
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With so many choices and technologies on the market, shopping for a home security system can be confusing. Below, we compare two popular home security companies, ADT and Frontpoint, to help you decide if one is right for you.

What do Frontpoint and ADT have in common?

Frontpoint and ADT provide options for professional monitoring and customizable home security systems. Both ADT and Frontpoint offer wireless cellular-based services with similar equipment packages, including digital control panel, sensors, life safety devices, add-on security cameras and smart home components. With either company, you can customize a system or choose from prepackaged equipment.

Shared features between the two companies include:

  • 24/7 professional monitoring options
  • Customizable systems
  • Similar equipment packages
  • Mobile apps with smart home integration

How are Frontpoint and ADT different?

The biggest difference between the two companies might be that Frontpoint is designed for customers to easily install themselves, while ADT systems typically require professional installation. ADT also still offers a landline option, but Frontpoint systems are entirely cellular.

Frontpoint systems come with a limited three-year warranty. ADT offers a six-month money-back guarantee along with a theft-protection guarantee that pays up to $500 of your insurance deductible if a burglary occurs when the system is armed. An ADT Extended Limited Warranty/Quality Service Plan (QSP) is also available.

FrontpointADT
Upfront starting costs$99*Varies
Monthly monitoring fees$44.40 and up*$36.99 and up*
Professional installation
Landline options
Money-back guarantee30 days6 month
Customer satisfactionRead reviewsRead reviews
Frontpoint$99*$44.40 and up*30 daysRead reviews
ADTVaries$36.99 and up*6 monthsRead reviews

At the time of publishing*

About Frontpoint home security systems

Frontpoint offers 100% cellular-based wireless home security systems with professional monitoring. You can choose from packages starting at $99 or customize your own system. Additional components are available for purchase a la carte, such as doorbell cameras and outdoor infrared cameras, both priced between $100 and $200. Financing with 0% APR is available for qualified customers. Monitoring starts at $44.99 per month.

Systems include fire, water and CO monitoring and work with Alexa and Google Home. The Frontpoint wireless hub and keypad come programmed and ready to connect to your home network and devices. Systems come with small door/window sensors that can be attached almost anywhere and motion sensors that can tell the difference between pets and intruders.

  • DIY installation: Frontpoint systems are completely wireless and cellular-based. They are designed for easy DIY setup. Systems are portable and can go with you if you move.
  • Professional monitoring: Frontpoint offers professional 24/7 monitoring. Choose from two plans: Interactive or Ultimate. At the time of publishing, Interactive is $1.48 per day and comes with unique user codes, crash and smash protection, automated system checks and more. Ultimate is $1.64 per day and adds motion-triggered alerts, light control, live video streaming, video history and smart lock control.
  • Equipment features: Frontpoint’s doorbell cameras are slim with a wide angle of view. Choose from standard indoor cameras and options with Bluetooth speakers and two-way audio capability. Outdoor cameras come with infrared for recording video at night. Add a panic pendant, garage door tilt sensors and glass break sensors. Home automation equipment includes door lock, light control and light bulbs.
  • Service contract: Frontpoint does not require a long-term commitment. Monitoring contracts are month-to-month.
  • App: The Frontpoint mobile app is available for iPhone and Android. It lets users remotely control the smart home security system and integrate home automation devices such as light controls, thermostats and locks.
  • Customer service: Frontpoint customer service is available Monday through Friday from 8 a.m. to 11 p.m. ET and from 10 a.m. to 7 p.m. ET on Saturdays and Sundays.

Compare Frontpoint security packages

You can select from four Frontpoint security packages or customize your own.

Safe Home StarterSafe Home EverydaySafe Home SelectSafe Home Preferred
Window/ door sensor
Motion detector
Glass break sensor
Security camera
Signs, decals and stickers
Upfront cost$99*$295.94*$382.92*$479.90*
Safe Home Starter$99*
Safe Home Everyday$295.94*
Safe Home Select$382.92*
Safe Home Preferred$479.90*

*As of publishing date

About ADT home security systems

ADT offers a comprehensive selection of home security equipment and professional installation. Customers can choose a landline or cellular connection for monitoring. Every ADT package includes a digital control panel, entryway contacts, a wireless keychain remote, a motion detector, yard signs and window decals.

The Complete package includes livestream video from mobile devices, video recording and storage. Fire and life safety devices, including an emergency panic button, can also be integrated into the system. You can add doorbell cameras and outdoor or indoor security cameras with two-way audio.

  • Professional or DIY installation: ADT provides professional installation with its home security systems.
  • Professional monitoring: ADT offers 24/7 professional monitoring. If activity in the home triggers a sensor, the person monitoring your system contacts emergency responders who are dispatched to your home. You can also choose to self-monitor the system. Bilingual monitoring operators offer emergency response services in Spanish.
  • Equipment features: ADT security systems work with Z-Wave-enabled smart home components, Kwikset and Amazon Alexa. Packages include Secure, Smart and Complete, and you can also customize your own system. Home automation components include smart plugs, door locks, thermostats and lightbulbs. ADT also integrates with Sonos speakers so you can control music from the ADT app.
  • Contract: ADT monitoring contracts are 36 months in most states. In California, customers can choose a 24-month contract.
  • App: The SoSecure app controls the ADT home security system and integrates your smart home platform.
  • Customer service: 24/7 customer support is available by phone.

Compare ADT security packages 

Select from three ADT home security packages.  Like Frontpoint, the company lets you customize your system.

SecureSmartComplete
Window/door sensor
Motion sensor
Remote access mobile app
Smart home automation
Video surveillance
Secure
Smart
Complete

*As of publishing date

Bottom line: Which is better, ADT or Frontpoint?

Frontpoint is best for customers who are comfortable with DIY installation. Customers who don’t have time to call for a quote can see prices and select equipment on Frontpoint’s website.

  • Frontpoint is a good pick for renters: We suggest Frontpoint for renters because systems are easy to install yourself. Since they aren’t hardwired, it’s easy to take the system with you if you move.
  • ADT is a good pick for homeowners: For customers who prefer professional installation with technicians to instruct on how to use the equipment, we suggest ADT. Customers who want to connect monitoring service to a landline should also go with ADT.
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Profile picture of Kathryn Parkman
by Kathryn Parkman ConsumerAffairs Research Team

As a member of the ConsumerAffairs Research Team, Kathryn Parkman believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase, which is why she spends hours researching companies and industries for ConsumerAffairs. She believes conscious consumption is everyone's responsibility and that all content deserves integrity.