Frontpoint does home security differently. By offering complete protection coupled with truly genuine and helpful service, Frontpoint gives customers everything they need and nothing they don’t. All Frontpoint customers get a personalized security solution designed to not only make them feel safe, but feel good, as well.
Every Frontpoint system comes with 100% wireless equipment and 100% cellular monitoring, for no extra charge. Cellular monitoring means a more reliable connection between the home and monitoring center, and wireless means no lines for burglars to cut. Frontpoint also works with you to ensure that every system is customized to fit every customer’s unique home and lifestyle needs. Frontpoint systems are also refreshingly simple, allowing for customers to set up, move or expand systems on their own, at any time.
In addition to intrusion, all Frontpoint monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, advanced technology such as remote online access, free mobile apps keep customers in touch and in control at all times, no matter where they are. When consumers compare Frontpoint to the competition, it’s easy to see just what makes them stand out.
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I did some research and I looked at all the other options. Frontpoint provides a lot more equipment upfront at a much lower cost. The start-up cost is minimal and the monthly payments are pretty equitable across the board. Their technology is very good too. They made a convincing point that their system cannot be deactivated versus the competition. If you're paying this kind of money, you want a system that is fool-proof, that cannot be deactivated even if power goes out or if it is tampered with.
Frontpoint's sales team is very involved, and if and when you get their support service people on the phone, they're extremely helpful. The difficult part is that the customer service they provide in terms of hours of service is somewhat limited, and it's somewhat difficult to get someone on the line. They should really consider providing 24/7 technical support, but instead it's cut off after 10 PM or 11 PM Eastern, which is less than ideal. That's the only drawback and something that I would improve.
The installation went okay, but there should be more work involved on behalf of Frontpoint to better understand the constraints of a home and provide the right type or set of equipment the first time and get it right the first time. For example, I have the main house and then there's an in-law suite that’s about 10 feet away from the house, but it's under the lanai. A lanai or protected patio is like a framed netting that goes around the outdoor part of the house, and there's a distance from that suite that I'm trying to protect to the main panel. I explained that in the beginning but still, what they sent me was not the right type of sensor. I tried that sensor to see if it would work and when it didn’t, I had to send it back and I got charged for it, and then I had to wait for the refund. That was really annoying. Getting the right sensor took a number of trials and it became a hassle.
They should also have the ability or the option to say that if it doesn't work the first time, maybe they should try to cure it with some troubleshooting. They should probably say that they will send the technician, which is similar to what other service providers do. The features offered in the system are great but Frontpoint needs to work on making sure that what you can do on the website, can also be done on the app. Although as a whole, the app is fine, it needs to be empowered a bit more. The video limit on the camera and the doorbell is a pain. If you set it to a bit too sensitive, they could set off very quickly. Then you're gonna get the notices that you're at a max video capacity and you have to go back and delete all these videos. Maybe Frontpoint could do something to either increase video capacity or change the technology.
We have set off the alarm a couple of times and I knew about it because I receive the phone call. The only issue we have is that using the app, it wouldn't communicate with the system, like I wouldn't arm. That was a strange issue and it happened for a bit of time. They sent me another chip or another card to put into the panel, but the issue just went away in itself although I don't think I changed anything. There are minor hiccups that one can live with and Frontpoint still has got some work to do, but they're definitely a good provider.
We had a fire at our business and we had the whole thing on video. We saw how quickly the place was filled with smoke and I've got kids on different levels at home, so I thought that by the time our smoke detectors went off, I wouldn't have time to get them out of the house because I was at the bottom and they're on top. So I was researching and I purchased a different security system. Then Frontpoint's guy called me back and after I got done talking with him, I boxed it all to send it back and purchased the Frontpoint system.
I like the monitoring that Frontpoint does for 24 hours and the monthly fee is fair for what they are doing. I also like the effectiveness of their system and how quickly they call or send someone when something happens. We live out in the country and we've had our house burglarized before. I'm there a lot with the kids while my husband is traveling with the military, so the system helps me to feel a lot more secure as well. I put the equipment up by myself and that was me alone in the house with two four year olds and a 10-year-old. Aside from that, Frontpoint's reps were great and wonderful. Every one I talked to has been very informative and very helpful.
When I finally talked to my mom into putting the system here at our business about a year after our fire, she allowed me to do so. But when I was trying to put the two systems together on my phone where I could use them both, I was having trouble. I called in and the guy I talked to was very patient with somebody who doesn’t know anything about that kind of stuff. I'm not technical but he talked me through it completely without any trouble whatsoever. Now I'm able to go to my cell phone and turn the alarm off here if I need to.
I love that it sends a reminder if I haven't set the alarm at home because when you're running out the door, you don’t always remember. But one thing the first sales guy said to me that has stuck in my mind is it doesn’t matter what kind of security system you have, but if you don’t set it, it's no good to anybody. And that has always rang in my head because I'd leave the house with a bunch of kids running crazy and I do forget to set it.
One time, we were robbed while my son was in the house. I had my phone set at that time where it would ding every time my door would open at home but when he left the house, my phone didn’t ding. So when it did, I just assumed it was him going back to the house. It turned out that somebody had come in the house. So the next day, I knew my son wasn’t there and I just set the alarm when I left. The guy didn’t know we had a security system because it didn’t go off the day before, so he came back for more that day. But we caught him and the police said they wanted to know who I was using for my security because when I told them how many minutes had passed, they said it was the quickest and most efficient one they had ever gotten. So that was really exciting.
We also had an alarm go off in the middle of the night and my husband happened to be home that weekend. I had the smoke and the heat detector and Frontpoint called. I told them we haven't seen anything and they said we needed to look. So we spent an hour and a half sniffing and looking, and we saw smoke. I spent so much time to find out where this was coming from and I almost got frustrated because I didn’t know where it was. In the end, it was coming from the kitchen where there was the ballast in the light fixture. But that detector is so sensitive that it picked it up that much to where we didn’t even see where the smoke was coming from. When the fire marshal was here, he said that smoke detectors don’t go off in your home until it's too late for you to do anything, even to get yourself or your children out. And my smoke detectors never went off at my house, just my sensors.
Here at my work, we had somebody film an immediate video upstairs and they were using a smoke machine. But after about three hours, it never set off the smoke detector. So I didn’t disarm it through Frontpoint. But eventually, the smoke set the alarm off and I didn’t know if it was the heat because it has a heat sensor. But by the time I walked down the stairs from upstairs to go out the front door to try to call and cancel it, the fire department was at my front door. That was around 40 seconds and it was great. Overall, I love everything about Frontpoint and I tell everybody about them. I've even gotten several people to sign up. I told them a little bit about everything that has happened to me and how much the system saved me.
I was gonna get a new home and I was using Frontpoint to be able to secure the building during the time we were doing construction and then have something to offer the individual who would be renting the premises afterwards. I chose Frontpoint after doing research. It seemed as though I would be able to place all of the components and activate the system with the support that was available without having to schedule any installation. I received the box that contained all of the components, went through the house, installed the components and using my cellphone, was able to ensure that the components were communicating with the hub. Then I made a phone call to Frontpoint to have them activate and verify that the system was functioning properly. For the most part, the installation was fairly straightforward.
The instructions were fairly simple and the videos were really valuable. Essentially, once you've watched the video, you would have an idea of what you need to do. It was a cookbook type of going from A to B, C, D, and then let the system come online. However, there are some sensors that would require a little bit more finesse than others, depending on the type of door you have. I had to drill one into the door because the door was inset and it would not allow for any kind of adhesive attachment. But I’m a woodworker and there was no problem with that. I’ve also had a number of communications with Frontpoint and those have always been very positive and helpful.
The features are fairly good for the value that you get for the package. One of the concerns that I had initially when I purchased the package was about the touchscreen display that was being offered at the time. This touchscreen display was really what I was looking for and it sold me on the Frontpoint system because it worked pretty much like an iPad. Unfortunately, with some of the construction we had there, the pad failed to communicate with the sensors at one point and went completely dead.
When I spoke to Frontpoint, they did an evaluation but they said there was nothing that they could do. Unfortunately, they didn’t make that touchscreen display anymore. They were having some problems with it based on the battery that was being installed and some of them would overheat and melt. I was a little bit dismayed when they told me that I would have to set it back in and then get a non-touchscreen hub that would be utilized with a keypad.
So what I did was I told them I would communicate with them later. I unplugged the unit and it completely drained for 24 hours. I re-plugged with an electrical spike arrester with a filter and as soon as I did that, it worked flawlessly. It hasn’t come back up with some other problems with me ever since either. So that was a bit of a diagnostic snafu. With the construction that was being done in the home, we may have had some kind of electrical charge which created a little burn that messed with it at first.
I don’t know how Frontpoint would have known any better from a diagnostic standpoint. However, if I had gone to the non-touchscreen hub, they would have created a little bit of an issue with me because that’s not exactly the system that I wanted. If they had swapped it with a keypad and altered the subscription, I'd probably not do it. That’s how strongly I feel about the touchscreen display. On the other hand, I think that the system is hardening sufficiently to different types of electromagnetic interference that can be utilized from fusion. In other words, there is some kind of electric field on all of the other systems that you can pull into not sending an alarm. You basically send a carrier signal that tells the system that it didn’t activate and you open the door.
I also like the security of knowing that with Frontpoint, you can be in bed and if you don't remember if you locked the front door, you can pick up your cellphone and do it. That’s a little bit more secure. If you have work and you have a kid coming home, you also get a signal that the door was opened and closed. You can even see if somebody kept the window open in the basement. So the system is really well-functioning. It’s ergonomically superior than other systems I’ve seen. It’s intuitive and also expandable. I also like the idea that if any of the sensors go bad, Frontpoint would replace them.
There was a time when I decided to use a different security system provider. I live out in the country, so whether I have one person or another, nobody’s gonna be local. Instead, there’s a call center that’s gonna call somebody. I tried Frontpoint and I've had great interactions with their reps thus far. Every time I leave my garage, somebody calls me because I forget to turn the alarm off. It is a natural instinct to start the garage open before I get there and I forget that I gotta turn the alarm off first. Even so, Frontpoint's system has a web app and that makes it easier. I do it all through my phone, so I can disarm it quickly and it works out well.
The installation of my system was simple. It was just peeling and sticking and then linking the equipment with the central panel. However, the motion sensor took a little time to connect or to activate. It was also a matter of putting it somewhere where it would pick up what I’m wanting to pick up. I also wasn’t ready to mount the sensor to my wall yet and put holes in the wall because it’s a new house, so I had to find a spot that I could put it until I decide for a permanent location.
The equipment has been fine. The very high reviews for Frontpoint led me to them and I’m willing to try anything for a time period. If it wasn’t for the high ratings, I wouldn’t even give them a try -- having a three-year commitment and charging as much as they do. I’ve had ADT for years at multiple cities and I’ve never paid more than $32 a month. I am paying $45 for Frontpoint and if I decide to get the doorbell camera, which I would like to, then it’s gonna go to $50. That’s a huge increase compared to $32 that I’ve been paying since back in the mid-2000s timeframe.
There was confusion when I first started off with Frontpoint with the glass breakage. We were trying to decide whether I was gonna have a motion sensor or not. I ended up getting a motion sensor eventually, but it was just miscommunication being the person was on the phone. The way they described the motion sensor was every time I will arm it, the motion sensor will be on. I asked what would happen if I get up in the middle of the night and get some water, and they said that I needed to get the glass breakage. I got it, but, later on, I figured out that it was just like any other system. It won’t set off when you set it. The motion sensor is not turned on when you arm it. I had to add the sensor later as opposed to getting it right up front.
While the equipment cost is very reasonable, the back end monthly cost is expensive. I wish Frontpoint would be a little cheaper considering that one of their toughest competitors, SimpliSafe, only charge $15 per monitoring fee. There is a huge difference between $15 and $45 and $45 is a lot for a monitoring fee compared to others. There are others out there that are gonna be competitive as far as same features and a lot of the same things. They are locking somebody in for three years and the fact that they are charging that much, if they are not careful, they are missing out on a lot of business by being as expensive as they are. If someone decides to start rating Frontpoint lower for whatever reason, they will lose lots of business because of the price.
Purchasing a home security system started making sense given the way things are going in this country. It's a good idea to make sure that your home is guarded. The sales member at Frontpoint was very helpful. He was able to walk me through all the different types of features that are available and was able to give me pros and cons of simpler and more sophisticated solutions. That helped to right-size what we needed based upon our experience.
Installing the system was straightforward. I set it up in about half an hour. The biggest challenge though is trying to figure out where to put some of the different sensors and devices because you need to start testing them, like whether it sees me or it sees the dog and things that you wouldn't think of if somebody else would come in and set it up. While setting it up mechanically was not a problem, getting things going was a little more of a chore because they don’t issue a burglar alarm permit in my town. They want you to send in a form and they’ll take it but they don’t give you a number. The rep at Frontpoint said that I need to get a registration number form but I said they don't give one. So they ended up going back to the police station two times. That’s always very awkward because the man behind the glass wall doesn’t really wanna talk.
Eventually, they looked it up and said that while they don't have a registration number, they put all these registrations in based upon my phone number. So basically, the number I need to give them is my phone number at home. I got to deal with the fire department too and that was another story because when I went to the fire department, they don’t have a door open for you and once again they don’t give a number. They just take the form from you so that’s a bit wonky.
In addition to that, I got a credit card issue at one point where they said that my credit card is not working. I insisted that I used it that day. So I ended up calling somebody at Frontpoint and he said that the card is working okay but when they registered me, there was something that had to be paid that wasn't paid at that time. Although he was able to fix it in the system, for the past two weeks now I've been getting some warning emails telling me that my credit card that is on file is about to expire. It's a little bit of a wonky because what they were suggesting was to give them two credit cards so that they would always have a card that they could charge me on. I told them that my card is not going to expire. It's just gonna be renewed with the same number.
I didn’t get all the bells and whistles but the general features of the Frontpoint system are rich. I just wanted the fire alarm so that if something breaks out, at least we would be aware rather than just relying upon neighbors hearing a thing. From where we are, I don’t think they would hear it. We're kind of in the woods so being able to activate something to come out before the whole thing burns down would probably be helpful. The only issue I had was in my garage. When I talked to the sales guy originally, he suggested doing the sound sensor system in case somebody tries to get in the house by breaking the window in the garage. But then reading the material a little bit further, they suggested not putting that in the garage because the sounds you get from a garage opener can also emulate glass breaking.
Generally, the Frontpoint system is good but when I started doing some research after I got the unit, I realized that the central station is subject to a smash kind of situation where burglars know that they’ve got a minute to get to your house, find your central station and throw it in the toilet and short-circuit the whole thing before it dials out and calls for help. So in learning about that, I realized that it would be better off putting it into my hallway closet and putting a lock on the closet. Since I'm within line of sight of a cell tower, which is always active, I know that if somebody gets in there, that thing gets triggered within a minute. It's gonna be dialing out.
In closing, it's good to know that there exists a technology like Frontpoint's because in the old days, burglars only have to cut the phone line and they're done. If we go traveling, it's good to know that the system is guarding the house and if something happens we'll get notified and I can have somebody go over and take a look. Frontpoint is a good company to go with because there are knowledgeable people who would help figure out what you need.
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I’ve now had Frontpoint for over a year, at first things started off great and they were helpful, but things quickly changed. I’m a student who has been finishing my last credits for school, I’m finally moving because I was offered a job out of school. I will be moving into a family home and just renting a room there, the family has had another security provider for years and they told me they didn’t not want to change service. I called to cancel knowing I was in a contract but hoping to be able to work the with company or come to a middle ground. I was told I either had to pay over $600 or keep the service. And that’s it. There was no way to work with me, no way at all he could help me, so I asked to speak with a manager, Ty, then lied to me not once but twice and told me his department had no managers and there was no department above him at all.
I told him I felt that couldn’t be true but he insisted. I then asked to speak to another department manager and he told there was no way to be transferred to Another department even. So I had to hang up, call back, wait on hold, until I was able to get ahold of a customer service manager who informed that the cancelation department DOES in fact have managers. So at this point, I’ve very upset, because I’m being lied to! I was then transferred back to cancellations where I was Barraza’s my another very aggressive agent who laughed at me and told me “moving was a choice” Even though I tried explaining that I’m a student, and just got a job, and moving was not just a “choice.”
I’m never felt so disrespected by a company in my life. And I feel like there is no one in the company who can even help me because they refuse to even transfer me to someone who can! I now have not been using the system because I feel so uncomfortable. So I’m forced to pay for it even though I’m moving, can’t use the service, and have tried multiple times to reach out to the company for assistance. They clearly encourage lying and bullying in the “customer service” here and I’ve made a complaint to BBB. Just stay away from this company so you don't have to be lied and taken advantage of!
The equipment/System is very easy to install and configure and is very reliable. Exceptionally good configurable options such as text messaging, custom warnings, etc. Customer service is always very helpful.
Seemed too good to be true, and it was. A friendly customer representative asked a few questions and a few days later we received a kit with supposedly everything we needed to fully alarm our house. After many frustrating hours and 2 pleading phone calls we were eventually sent the extra pieces of kit needed to cover our house. If I hadn't lost my temper I would have already needed to pay extra before we even started the installation. When we started to test the kit we realized that the panel was woefully out of date and severely limited. Everything we needed was only available on an upgraded and more expensive panel. We started using the alarm and, after a couple of false alarms and warnings from the city that we were about to face a fine, thought things were finally going to work out. Then, after the first month, the smart phone app features disappeared.
We were told that, in the contract small print, we were warned that this was another upgraded feature that we'd need to pay extra for. After several complaints we were given an option to buy ourselves out of our contract, but the price was almost the same as if we stayed locked into the contract. Frontpoint tried to blame everything on the company they use to monitor the alarms. Unbelievable. We have less than a year to go now until the contract ends. Thank goodness. Avoid this company. Simplisafe seem similar and so much better.
I've had Frontpoint for about 7 months now and there's always something wrong! My front door randomly goes offline, the hub needed to be replaced just after installing it, I'm unable to arm the system from my phone, and more. The system was easy to set up and they sold me on the great prices but receiving error messages about my home's security system while I'm across the country is the most uncomfortable thing you could imagine! I tried to cancel my system and they said I'd be charged over $1,000 or 80% of my remaining contract. Their solution was to keep calling customer service when something goes wrong and I honestly don't have the patience to call and troubleshoot with them every other week. I'd really just like for the system to work.
I was a Frontpoint customer for several years. When I decided to cancel my account, I did everything required and was told that my account was successfully closed. I then started getting past due notices for charges. I called Frontpoint and was told that my account was closed and that I should ignore the messages. They kept coming. I wrote to Frontpoint and got written confirmation that there were no outstanding charges on my account. Then I got a threatening notice that I was going to get referred to a collection agency. I finally paid them for a bill that I didn’t owe and they couldn’t explain just to close the issue, but there are enough good security systems out there. I’d avoid Frontpoint.
Frontpoint expert review by Ben Mannes
Choose from 3 wireless security system packages for $34.99-$49.99 a month. Systems are self-installed and include 24/7 monitoring, crash and smash technology along with fire and medical protection. Contracts range from 1-3 years.
Installation: All Frontpoint equipment is designed to be installed by the consumer, so the company doesn’t employ any installation technicians. This saves consumers a significant amount of money when getting a new system.
Mobile access: Frontpoint's mobile apps let you access your security system, review information and control your home from anywhere you have an Internet connection via computer or smartphone.
Cellular monitoring: The Frontpoint Control Panel communicates with the Monitoring Center via cell phone, so it's not dependent on a phone line. Even if your home phone line is cut or the system is smashed, your alarm will send out a cell alert to Frontpoint Monitoring.
Portable: Frontpoint's 100 percent wireless sensors are easy to set up and require no hard wiring, so a Frontpoint security system can be easily moved to a new address.
Equipment cost: With Frontpoint, you purchase your equipment outright. While your upfront cost could be a few hundred dollars once you add extra sensors, remotes and other accessories, purchasing your equipment can actually save you money in the long run. Frontpoint equipment has a three-year warranty.
Frontpoint Company Information
- Company Name:
- Company Type:
- Year Founded:
- 1595 Spring Hill Road Suite 110
- Postal Code:
- United States
- (866) 923-3426