It's great to hear that your system is working exactly how you need it to! Thanks so much for sharing your experience and please let us know if you ever need anything in the future.
Original review: March 3, 2016
I've been with Frontpoint for two years. Installation of the system was surprisingly easy. I just read the instructions and did what it says. I didn't have any issues whatsoever. I use their app quite frequently. It's very nice when I'm out and use the app to make sure that the system is armed. I haven't received any alerts though. Maybe that's something that needs to be set up.
The Frontpoint people I've dealt with have been extremely professional, friendly, and easy to deal with when there were a couple of questions that I had about the system early on. I also had to call sometimes regarding my monthly payments, as their website doesn't offer a way to modify that and my credit card situation has changed. All in all, they've been very helpful, polite, and right on the ball.
With Frontpoint, there's a feeling that I have that once I'm in for the night and the system's armed, I don't have to worry. Thank God we haven't had any incidents, but having it's a comfort, especially now that I do travel quite a bit. Sometimes I'm gone a month at a time and it's nice to know that the system is secure, and I can monitor it from wherever I might be. Frontpoint just works.
I have Frontpoint on a rent house and also where I'm living right now. I'm really impressed with the customer service. They've been very courteous, informative, knowledgeable, and helped me quickly to the point. Being a police officer, I'm hard to surprise or please with a good monitoring system. I know people and have seen a lot of stuff, but I haven't seen anything negative at all in my line of duty with Frontpoint. I absolutely love the system and I'm very happy. I've recommended Frontpoint to many people.
My experience with Frontpoint has been pretty smooth sailing. We use their app more than the actual system and it's convenient. It's helpful to have that on our phones. Having Frontpoint adds some peace of mind especially when we're going on long trips. It's nice to know that we know what's going on in the home front.
Frontpoint is efficient and good. Installation was easy enough. Plus, customer service was perfect. I also like the interactive features, it seems to work great. With Frontpoint, I have more peace of mind, nothing has ever happened.
Frontpoint's customer service has been very good. They're happy to answer questions. I use the alarm app and I love it. It's pretty easy to access. I definitely sleep better at night knowing the house is protected. It's been a good experience with Frontpoint.
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Frontpoint gives me a sense of security particularly when I leave town and the wife’s here alone. Installing it was very simple, too. The couple of people I talked to in getting it set up was very helpful. We also use their interactive feature all the time and it's pretty handy. So far, our experience with Frontpoint is good. We have no problems with it.
I've had Frontpoint for about a year and a half now. I have walked down to the mailbox and I forgot the alarm about three times. I tried to dis-alarm it and they called me immediately. Frontpoint is always good and most of the time, it's more economical, and has better value, but less cost.
Installing the Frontpoint device was pretty straightforward. It was do-it-yourself, and the instructions were pretty clear. I'm not an expert installing security systems, but I was able to install it and then I called them. They tested all the sensors, and the system was up and running in less than an hour. They're pretty responsive. But there were instructions that could've been written in a certain way so that the installation would've been easier for me. I also had a few hiccups with the app on my phone. I submitted some questions through the app itself, and they contacted me within an hour and half. I use the app all the time, and it's pretty convenient. They would bill my credit card every month, and so far, it's been a smooth ride so far. I don't have any complaints.
I looked Frontpoint up on the internet and they were the top-rated home security system provider. The installation was fairly easy and their team is friendly. I use their interactive features every day and it’s great.
I searched the web for the security system with the highest customer ratings and reliability, and Frontpoint came up as one of the top-rated. Installation was very simple. The packaging came with very easy-to-use instructions, and the customer service 800-number was very accessible. However, our garage door does not line up with the doorjamb so they didn't activate that part for me. They put it on hold, but they went ahead and activated my whole system so at least all the other perimeters were safe for me. They sent out another adhesive that was a little bit higher so that it would line up with that magnet, so that when we shut the door, the sensor would line up and it ended up working.
I also have a camera that I wanted to activate and use but we’ve never even taken it out of the box. It came with our initial package. When I ordered the product, it was pretty well described as far as where we're going to want to put it. I asked if it was wireless and was told that it was. But, there's a breakdown in communication as far as the transmission is wireless but the actual device has to be plugged in and powered. The problem is we don't have anywhere that we can plug it in and use it, because the only place where we would gain visibility has no outlet and we can't run a cord for it. We can't drill a hole on the wall and gain power for it. So now I'm stuck with a device that I haven't been able to use for over a year but it's part of my billing. However, that's the only thing I'm not happy with.
I went to a consumer report website looking for a security system around this area and Frontpoint seems like it was one of the ones that have a lot of good reviews. I was deciding between Brink and ADT but they did not have a good rating. Installing the Frontpoint device was nothing complicated. I've been using the app a lot on my cellphone and it's very easy to arm and disarm. I like it because I can watch my backyard while I'm away from my house. The only problem I had was that one of the cameras never worked and I still can't make it work. I emailed the person who sold me Frontpoint and I never got any straight answer. Other than that, it's been working good for me so far.
I did some online searches for security companies that had good reviews and Frontpoint was one. The installation was easy. Frontpoint was willing to work with me on looking at equipment that would work for my scenario. Their staff members seemed to know what they were doing and were very patient with my questions. I also like the app very much. I will recommend Frontpoint.
I researched for the best home security system, and landed on Frontpoint. Installation was really easy and very quick. Mostly all of the people from Frontpoint are very pleasant. The only faux pas was when my wife came in, the alarm went off and she didn't turn it off in time. Frontpoint called and gave the access code but the cops were sent anyways.
Now, we're in a dispute with LAPD because they are charging me for a false alarm situation, which shouldn't have happened. That's the only thing that's frustrating. Otherwise, everything's been good. I use the interactive features every day from my phone. It's fantastic and reliable and just gives a lot of flexibility for me or whoever is coming into the house. Once or twice it failed, but right away I'm able to log back in and take care of it, so it's great.
Installation was very easy, but I had a couple of issues with some door sensors, and it was getting it aligned properly. So once I figured that out, the system was fine. I had one problem with the main unit, and resolving it was easy to do over the phone. Everything's been great. A couple of times, I've had to call, and every time, my question got answered and solved pretty quickly. Plus, I've used the app quite a bit; my wife does as well because I use the Geo-location, so I'm away and forget to do the arming the device, then I get notified with a text and then I know to arm the device remotely. So, that interactive feature was really useful. Frontpoint is a good way to go. I've been really happy, and I definitely like them much better than my previous provider.
I have Frontpoint for a little over a year and everything went really easy. Dealing with anyone at Frontpoint have been great. I use their interactive features, such as arming or disarming the device from my app all the time and it's awesome. That's pretty much 100% how we do it. Once in awhile, I will do it from the base, but it's way easier to do it from my phone. I work nightshift so it makes me feel better that I can use it all the time.
We used ADT in our former house but we've been using Frontpoint for approximately a year. The services are the same, if not, Frontpoint is a little better. The set up was easy; however, some of the sensors were hard based on the built of our doorframe. Our interactions with the team has usually been by phone and it’s always friendly. I like being able to arming or disarm the system from my app and my only feedback is being able to bypass some of the motion sensors especially because we have our dog in the house.
The Frontpoint reps were good. They sold me exactly what I needed and didn't try to sell me a bunch of stuff. I installed the system easily and I like that I can set the alarm from my phone. I’m a happy customer.
I found Frontpoint when I went online and now I've been with them for 11 months. I've had a little bit of trouble installing the device, but it was because of my AT&T modem. I had to call Frontpoint for some technical assistance because of that and then they said that it was an AT&T issue. I like Frontpoint's interactive features. It's convenient and it lets me know who's coming in and out of the house. So far, it has been a great experience having Frontpoint.
I have Frontpoint for a year. It was a little bit difficult to set up the security device but I had somebody help me. I arm or disarm the system through my phone and it's easy. The only time I turned the device on is when we are not at home or we're going to be away for a while.
Setting up the device was easy once we got working on it. The first one Frontpoint sent was a bit messed up so it wasn’t working correctly but their tech support was very helpful. We use the app on our phone quite often and it works fine.
Clinnon, thank you for sharing your experience. Our goal is to always provide a top notch customer experience and customer feedback definitely helps make sure we do just that.
Original review: Oct. 11, 2016
Considering that I installed it myself, it seemed like it would've been a little bit cheaper for the equipment. They always tell you'd get the discount. And basically, you get the full system at $99. Then you get the three-year contract from Frontpoint, and then the monthly monitoring might be $5 less. So it still didn't make it quite easier. But overall, it gives me peace of mind, and I'm satisfied with them.
I've had Frontpoint for a little over a year now. The installation of the security device was easy and I love that I can control the system remotely. We’ve had a few alarms set off by us and they've handled it very well.
Frontpoint looked a little fresher than some of the other security providers and they had really good reviews. Installing the device was just like they said it would be. It was easy and whenever we had to call or do anything, their customer service is really good. We had to change some of our sensors a couple of times. We needed a long range sensor and what we had was just a short-range sensor. We called Frontpoint and they sent a shipping label. We just swapped it out and it didn’t cost anything. They were everything I expected them to be.
We also use their interactive feature all the time. We have the app (which we find handy), and every time we leave, we arm the system through our phone. Part of our building that we have is a recording studio. We also live there and we can’t hear if somebody’s there. Anybody can come in without us knowing. Frontpoint is our only notification that people are there. It helps us sleep at night a little bit more. We also have our smoke detectors through them. It is good to have that feeling that we would know if something were to happen.
I previously had ADT. But I don't have a landline, and they told me that I'd be fine without it, and as it turned out, I wasn't. After six months with them, they told me that I needed to buy something for my system, and that I was actually not secured for the past six months. So I cancelled that, went with Frontpoint, and they've been great. They got what I needed when ADT didn’t and so I was very happy. Installing the system was easy, but I had an issue with one of the contact fields. So, I talked to a service representative, and he was courteous and got it taken care of. We have the app feature to arm and disarm the system, but I've been wanting to take that off because we just arm and disarm it from the control panel. I don't see the need for that feature, and I don't want to pay a little bit more for the app feature. Other than that, I like Frontpoint and would recommend them.
I like the new technology that Frontpoint has. I don't have to do anything - everything is wireless. I arm and disarm the system from my phone all the time and it's great. I like it. Also, their team has been very helpful and very supportive. So far, it's been good with Frontpoint.
I have Frontpoint going on a year and everything’s good. The installation was very easy. It's pretty cool that I can arm and disarm the system using my cellphone. Our daughter moved back in with a baby so we hardly arm or disarm the system anymore because somebody is always at home. But it’s okay though since she might move out and when she does, we still have it.
My sister-in-law had Frontpoint which she recommended to us. It was very easy to install the system. The instructions were helpful and customer service was very helpful and friendly when I called. I've used the app which is awesome. When I leave the house and forget to activate the alarm, I can log into the app and activate it. That's definitely convenient. I would recommend Frontpoint to my friends and family.
Josh, we appreciate you sharing your thoughts with us and ask that you please let us know if there is anything we can ever do for you!
Original review: Oct. 9, 2016
Sometimes Frontpoint's equipment doesn't respond that well, and some of the equipment I received are cheaply made. But it was fairly easy to do the installation and I use their arming and disarming app all the time which makes the system easy to use.
I first saw Frontpoint's service sticking in somebody’s window and setting up my own system was very easy. I've been with them for about a year now and everything has been fine. I'm very happy with them.
Everybody I've talked to at Frontpoint was friendly and very professional. The system's interactive features make things very easy. We've had peace of mind and felt very secure ever since we've had the system installed.
Frontpoint Company Profile
- Company Name:
- Company Type:
- Year Founded:
- 1595 Spring Hill Road Suite 110
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- United States
- (866) 923-3426