Frontpoint Reviews

I am submitting this complaint because the company has repeatedly prevented me from cancelling my service, despite the fact that I am not under any contract and their terms state I may cancel at any time. The company will only allow cancellations through an 800-number. Over multiple days, I attempted to call that number and was repeatedly placed on indefinite hold unless I opted for a callback. I left my number three separate times and never received a callback. I also requested assistance through their website chat and was told someone would contact me, but no one did.

Frontpoint's Technical support personnel are usually wonderful. I have run into a few that need to go. Their thoughtlessness could've costed me a lot of evidence that I needed for Court. Due to my severe disabilities, I asked them to think outside the box to help me mitigate the damage to my body but still get the job done. That was too much to ask. My most recent interaction, the technician was extremely patient and I really appreciated his time.

Frontpoint is very difficult to work with and rarely available nights and weekends when I am home and need IT assistance. I already know I will not be renewing my contract in early 2026, but there is no way I can notify them of this online. I called today and they refused to send me the form. They are insisting that I call back the month before my contract ends to start this process. This is not customer service. There should be a way for me to clearly state my intentions, now so that I don't have to make another call in a few months.

I've had Frontpoint for over 7 years without issue and most recently they helped me in my move and to upgrade my system. Their customer service is superb. Set up of the system is easy and their app is very easy to use and navigate.

fulfilled even though they wouldn't let me cancel. Contract expired but we didn't renew. Charged my account again, tried to call and cancel but you have to jump through hoops to get that far even. Then they want to force you to pay another month's worth of service just to cancel. Had multiple times alarm went off but never received a check in call from them so haven't even used the service for last two years I've been paying.

We've been a FrontPoint customer for alarm service over 10 years. During that time it went from amazing to "let me find a new system". They were sold in 2020 and it seems that the new owner group is squeezing every dime they can from FP. It's hard to get system support. Simple online support inquiries go answered now—that never happened in the past. I can't "flat out" recommend FrontPoint anymore. Yes, the service works... mostly. We were never able to get their cameras working even with help from their support. Eventually, I just gave up since we had another camera system. Pre-2020, support was awesome. Not anymore. Too bad. My original review was 5 -stars but ConsumerAffairs won't let me lower it, so here's a new one.

Buyers Beware. When you cancel you have to pay another month's worth of service even when you have been with them for close to 9+ years. What a Joke, would suggest you go somewhere else. Signing up is easy but cancellation is a hassle.

ADT is a few dollars more but has WAY better services, equipment, and customer service. Extremely disappointed with my cancellation experience with Frontpoint. Customer service rep was very rude. She told me she was having a bad day and was going to make it her personal mission to find the recording of my service call months prior to prove that I was in the wrong. Never had a company do anything anywhere close to that.

Had Frontpoint for 6 years. My advice is don't go with Frontpoint! We had 3 security related events over the course of our use that we would love to access video footage from our automated cameras, or had someone come check on the house. 0 for 3 when it was needed. Lots of false alarms especially with their door sensors. All in all, I would suggest going with one of the self monitoring systems without a $50 per month price point. You essentially get a self monitoring system with front point anyways. If you "cancel" your subscription, you are left with lots of decorations on your home because nothing works.

From the start, working with Frontpoint has been friendly, easy and low pressure. When I had some questions upon install, they were there to help me with staff that I could understand and not feel like I was being sent to some huge, off-shore call center. Along the years of having the service, they have been helpful, courteous and available when I needed them. The system has been one that I would recommend to anyone.