3.9/5 (57 reviews)

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Overall Rating3.9 out of 5
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About Frontpoint

Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.

Pros & Cons


  • Month-to-month service available
  • Compatible with Alexa and Google Home
  • Build-your-own system option


  • No professional installation option
  • No lifetime warranty on equipment

Bottom Line

Frontpoint security systems offer high-tech equipment and 24-hour professional monitoring. If you don’t mind installing it yourself, a Frontpoint alarm system could be a smart option for home protection.

Top Frontpoint Reviews

Rated with 5 stars

… I’ve been with a dozen other security companies and never had such a great experience as I’ve had with Frontpoint. If you’re reading this and having second thoughts spend a litt...

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Rated with 5 stars

Frontpoint security was super easy to install and learn how to use. The price is right too. I own a physical medicine clinic and we put up cameras in all the public places to keep...

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What is Frontpoint?

Frontpoint is a home security company that offers wireless systems with integrated smart home technologies. The Frontpoint Hub and Keypad act as the system’s command center, with cellular connection to 24/7 professional monitoring. You can control a Frontpoint system using the company app, Google Home or Alexa. The company gives customers the option to choose one of its home security packages or design their own system with add-ons like cameras and sensors. Each system comes with a 30-day, risk-free trial.

Frontpoint security costs

At the time of publishing, Frontpoint security package pricing ranges from $99 to $479.90. Package options include Safe Home Starter, Safe Home Everyday, Safe Home Select and Safe Home Preferred. You can also build your own system. The company partners with Affirm to offer 0% APR financing to those who qualify. The cost for monitoring is $50 a month.

Frontpoint security packages

All Frontpoint alarm packages come with the central Hub and Keypad, at least two door and window sensors, at least one motion sensor, a set of window decals, a yard sign and door stickers.

Safe Home StarterSafe Home EverydaySafe Home SelectSafe Home Preferred
Motion sensors1222
Window/door sensors2335
Glass break sensors
Indoor camera
Smoke and heat sensor

*As of publishing date

Safe Home Starter$9912
Safe Home Everyday$295.9423
Safe Home Select$383.9224
Safe Home Preferred$479.9025

Frontpoint monitoring costs

Monitoring with Frontpoint costs $50 a month. Both plans come with crash and smash protection, automated system checks, remote access and control, mobile alerts and unique user codes. The Ultimate Plan also includes motion-triggered alerts, light control, live video streaming and smart lock control.

Frontpoint security equipment

Frontpoint’s build-your-own option lets you design the right protection package for your home. You can mix and match equipment if you have more specific needs than what’s offered with Frontpoint security packages. In addition to sensors and indoor cameras, Frontpoint has a variety of popular security equipment add-ons.

frontpoint smart door lock
Smart Door Lock
  • Free cloud video storage
  • Bank-grade encryption
  • $119.99*
frontpoint wireless light control
Wireless Light Control
  • Control with system and mobile app
  • Works with lamps and small appliances
  • $39.99*
frontpoint doorbell camera
Doorbell Camera
  • Two-way audio and night vision
  • Comes with three-year warranty
  • $119.99*
frontpoint garage door tilt sensor
Garage Door Tilt Sensor
  • Built-in smart sensor
  • Sends real-time notifications
  • $19.99*

*As of publishing date.

Frontpoint Security FAQ

Do you have to install Frontpoint yourself?

Yes, you have to install Frontpoint yourself. Security equipment devices come preprogrammed to make setup and utilization easier. Each product includes instructions for installation. Frontpoint also posts videos on its website with visual directions.

Even though Frontpoint tries to make it as easy as possible, some consumers still find the installation process difficult or confusing. If you have any issues installing a system, reach out to Frontpoint customer service for guidance.

Can I use Frontpoint without monitoring?

Not really. You can’t get Frontpoint without a monitoring contract, and Frontpoint equipment only works with the monitoring app.

Does Frontpoint have outdoor cameras?

Yes, Frontpoint sells outdoor cameras for $135.99 as of the publishing date. They include nighttime vision with infrared technology.

How much does Frontpoint cost per month?

Frontpoint monitoring costs {starting_price:16354}. On the lower end, Frontpoint’s monitoring plan includes 24/7 professional monitoring, automated system checks, mobile alerts and monitoring. For a higher price, you can get features like live streaming, night vision, light and smart lock control and motion-triggered alerts.

What is Frontpoint’s return policy?

Frontpoint has a 30-day risk-free trial period. During this time, customers can install the system in their homes and try it to see if it fits their lifestyle. Within 30 days, customers can return the system using free shipping for a full refund.

Is Frontpoint security good?

Frontpoint provides a selection of prebuilt packages at price points to fit a variety of budgets. It can be a smart option for customers who don’t mind DIY system installation. You can select from packages or customize a system to make sure you have the right amount of protection for your property. The company claims its systems can save you up to 20% on homeowners insurance.

However, some dissatisfied customers described difficulty reaching Frontpoint customer service representatives. If you aren’t sure Frontpoint is right for you, compare Frontpoint vs. ADT or Simplisafe vs. Frontpoint.

Frontpoint Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 11, 2022

We have had Front Point for a number of years at least 5 years. Front Point has always responded within moments when we failed to sign or when we accidentally set the alarm off. Your recent offer to upgrade our cell phone at no cost to us was outstanding. The directions supplied with the unit was excellent and I was able to do it myself in a few minutes.

Your offer of 2 months free service for a renewal was only topped by exchanging that offer for a "Alarmed front door lock and a garage sensor both of which, I have been wanting for a number of years. The installation was very easy, the issue I had with the garage sensor was addressed in a 1 minute phone call to Front Point Service. The lock was a Yale lock that would have costed $300++ if purchased directly from Yale. We are very happy with the quality of your service and equipment.

Bill **

Frontpoint response

Bill- Thank you for your years of loyalty to Frontpoint Security! We are so happy that you have enjoyed the ease that comes with our equipment set up as well as the service that our team has provided for you so far. Please let us know if we can be of any further assistance!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 21, 2022

    We were with AT&T and the fee was higher. We went with Frontpoint which was a lot lower. Through the years, Frontpoint went up also. Frontpoint is good. The only thing that's different is we got a new system because the initial one didn't work right. We got the other one with the box. It is called the hub. It's a little pad and it's separate. With the old one, when you would open any of the doors, you would hear a loud beep and it would say the door that's open. We like that one better. This new one does say it too but if you're on the other side of the house, you can hear something talking. It's not as loud as the old one.

    Customer service was great. The system came in the mail and we did the installation. We have sensors within the house for the first unit. When I called and asked Frontpoint if my sensors will work in one of the doors, the rep said everything was hooked up to the new one. But we didn't test the sensors because we just use them on stay when we’re here.

    Frontpoint response

    Dottie- Thank you for taking the time to review Frontpoint Security! We are so glad that you are liking your new system. Please do not hesitate to reach out to us if you need any assistance.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 2, 2022

    My experience with Frontpoint has been positive. I heard about them back in 2014 and I've been a satisfied customer ever since. The system is simple to set up and easy to operate. The equipment itself was not expensive at all and they give a lot of discounts whenever you need a significant amount of equipment. The customer support is very responsive and never tries to upsell their stuff. One of the reps was telling me how I can buy sensors for their system off of Amazon instead of buying it directly from them. They offer warranties if you buy the hardware through them but they also made sure to make me aware of other options, which is something I admire about their customer support.

    I initially had a set of 15 sensors and I extended my setup six months ago. I moved to a new property and I needed a lot more hardware so I bought maybe 30 new sensors. We've been satisfied. I call Frontpoint whenever I need assistance and they're very prompt. Instructions are easy. They supported me a lot during the hardware upgrades I had to do and they offered a lot of good prices. The web panel they have is advanced and there are a lot of options to name the sensor so you know if one of them goes faulty. I recommended Frontpoint to a few friends.

    Frontpoint response

    Ahmed- Thank you for your kind words and for your many years of loyalty to Frontpoint Security! We are so happy that you have enjoyed working with our team and that our customer support has served you well.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 16, 2022

    I could mix and match the different sensors, so I just bought the things I wanted, hooked them up and it was easy. I just put the controller on the wall, the sensors on the doors and windows, called Frontpoint up and activated system. It took 30 minutes, and the quality of the equipment is great. The sensors that stick, the adhesive is amazing. It's been there for 15 years. Over the time, I would have thought a lot more sensors would have gone bad, but everything in the house is perfectly covered and there are no issues.

    When I had a couple of sensors that had batteries go out, they sent me replacements instantly. I also had to have an upgrade to the control unit. When the new phone systems changed over to their 5G, they had to put a new module in it. They mailed me a new module with instructions, walked me through it, and it all works fine. My family and neighbors asked me about the system, and some of them bought the same system after seeing it.

    Frontpoint response

    Robert- We are happy that you have enjoyed Frontpoint Security's services for so many years. Thank you for your kind words and for leaving a 5-star recommendation!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 5, 2022

    We recently came back to Frontpoint. We started using them almost seven years ago. We just did a web search and we called a few companies, and we liked the fact that they let you purchase your equipment so that you own it outright. Their system is able to run on cellular backup if you don't have Wi-Fi. The price was really good as well. But at the time, we wanted a security system because we were living in a neighborhood that wasn't the safest, and it gave us extra peace of mind. It definitely makes us feel more secure, especially in the new house we just moved into, one of our children's bedrooms is on the front of the house. We were able to put sensors on his windows so we know he's safe at night, and the system's plenty loud. We have experienced before where we've actually set it off, and they called us very quickly to make sure that we were okay.

    The system was really easy to set up. All of the sensors seem to be working really well. We haven't had any issues with it. The representatives are always really nice and very helpful. We absolutely trust Frontpoint with monitoring our home. The systems are very affordable. They're super easy to set up. They offer you pretty much any sensor you could want to monitor anything you're worried about, which is great. We're very happy with Frontpoint and with our system.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 17, 2023

    Frontpoint Security Alarm: My keypad wasn’t working and the professionalism of Frontpoint quickly resolved the issue!! They are very helpful and knowledgeable! I would recommend Frontpoint. Frontpoint was helpful also in helping with the sensor one of our doors. Thank you Frontpoint!!

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    Rated with 2 stars
    Verified Reviewer
    Original review: April 13, 2023

    I've been a Frontpoint customer since 2017. I reviewed alarm companies and found this one the most appealing. The set up was relatively easy and customer service was great and responsive. I've stayed with them for all of these years and when I moved the following year there was nothing painful about relocating equipment from what I could recall. Flash forward to 2023 when I moved again and I've suddenly had a very different experience. For starters the move portal was confusing when it asked what date I wanted my move supplies. I expected it on the day I entered.

    Rather Frontpoint had it mailed only on that day so I wasn't able to set up the alarm promptly at my new residence. Maybe that was my mistake. Anyways I needed new equipment but when it arrived the equipment were all scrambled and put in wrong boxes so as I was activating equipment and labeling them for reference I had to realize after already sticking it to the wall (with those 3M tapes that tear down sheet rock) that the equipment # and the # on the box were mismatched. That required like an hour long convo with Frontpoint to be able to now determine which equipment were set up where. Then one of the equipment somehow couldn't survive the move despite having worked fine all these years- just had to chalk it up to technology failure.

    Again another lengthy period spent on phone with Frontpoint to troubleshoot the problem and only to be told the equipment just failed without better explanation (and past warranty so Frontpoint wasn't willing to cover despite my renewing contract with them and already having bought new equipment recently). Finally I went ahead and ordered one more equipment (for the aforementioned failed equipment) and today I'm alerted another equipment has failed. I called Frontpoint only to have them troubleshoot and determine they accidentally activated the new equipment even as it is pending to arrive here.

    Another 30 minutes wasted today. What really gets me besides these errors and confusing process is how in talking to Frontpoint reps it seems like they've outsourced so it is very difficult to understand some of the folks and there is a ton of background noise which makes it even longer and painful to remedy issues. All in all this most recent set of experiences has thoroughly disappointed me with Frontpoint and I intend to use a new alarm system once the contract ends and I'd advise the same to others. What was once superior customer service and easy set up or move process has all gone away and it negates the above average cost of service.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 10, 2023

    I want to cancel, and they are just charging, without any service. This looks like the third party service. Tired of calling customer service. Now want to cancel, even that is not simple. Willing to pay all the early charges, even then they are holding. Not sure what is going on. I have all the Frontpoint equipment, I will give away for free, if anyone wants to install camera, fire alarms and the sensors.

    Frontpoint response

    Manish- We are very sorry if you have experienced any frustration while working with Frontpoint Security, especially after many years of continued loyalty to our business. We understand that customer service and quick access to support is important and have recently made changes to our processes. Please contact our support team using the link below so they may walk through each issue with you and help resolve them quickly and efficiently:

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2023

    Have 1 alarm that recently was acting as if the battery was dying. We handled it, then dealt with one camera and doorbell as the customer had recently changed modem and needed to update both items. Took time, but with patience we completed the tasks. Hooray! Tech was a outstanding gent and dealt it in a professional manner.

    Frontpoint response

    Richard- Thank you for taking the time to review Frontpoint Security! We are so glad tat our team was able to help you and we appreciate the 5-star recommendation! Please let us know if you ever need anything else.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 2, 2023

    Call and went into the call back queue (great feature). On the call back the technician walked me through the setup and within about 10 minutes everything was working properly. Great service and easy to understand. I’ve had this service for over eight years and not had any issues.

    Frontpoint response

    Rich- Thank you for taking the time to review Frontpoint Security and for your many years of loyalty to our business. We are so glad that you had a great experience with our team and are happy that your issue was resolved quickly. Please let us know if you ever need assistance in the future!

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    Frontpoint Company Information

    Company Name:
    Company Type:
    Year Founded:
    1595 Spring Hill Road Suite 110
    Postal Code:
    United States