Frontpoint

We have had Front Point for a number of years at least 5 years. Front Point has always responded within moments when we failed to sign or when we accidentally set the alarm off. Your recent offer to upgrade our cell phone at no cost to us was outstanding. The directions supplied with the unit was excellent and I was able to do it myself in a few minutes.

We were with AT&T and the fee was higher. We went with Frontpoint which was a lot lower. Through the years, Frontpoint went up also. Frontpoint is good. The only thing that's different is we got a new system because the initial one didn't work right. We got the other one with the box. It is called the hub. It's a little pad and it's separate. With the old one, when you would open any of the doors, you would hear a loud beep and it would say the door that's open. We like that one better. This new one does say it too but if you're on the other side of the house, you can hear something talking. It's not as loud as the old one.

My experience with Frontpoint has been positive. I heard about them back in 2014 and I've been a satisfied customer ever since. The system is simple to set up and easy to operate. The equipment itself was not expensive at all and they give a lot of discounts whenever you need a significant amount of equipment. The customer support is very responsive and never tries to upsell their stuff. One of the reps was telling me how I can buy sensors for their system off of Amazon instead of buying it directly from them. They offer warranties if you buy the hardware through them but they also made sure to make me aware of other options, which is something I admire about their customer support.

I could mix and match the different sensors, so I just bought the things I wanted, hooked them up and it was easy. I just put the controller on the wall, the sensors on the doors and windows, called Frontpoint up and activated system. It took 30 minutes, and the quality of the equipment is great. The sensors that stick, the adhesive is amazing. It's been there for 15 years. Over the time, I would have thought a lot more sensors would have gone bad, but everything in the house is perfectly covered and there are no issues.

We recently came back to Frontpoint. We started using them almost seven years ago. We just did a web search and we called a few companies, and we liked the fact that they let you purchase your equipment so that you own it outright. Their system is able to run on cellular backup if you don't have Wi-Fi. The price was really good as well. But at the time, we wanted a security system because we were living in a neighborhood that wasn't the safest, and it gave us extra peace of mind. It definitely makes us feel more secure, especially in the new house we just moved into, one of our children's bedrooms is on the front of the house. We were able to put sensors on his windows so we know he's safe at night, and the system's plenty loud. We have experienced before where we've actually set it off, and they called us very quickly to make sure that we were okay.

Frontpoint Security Alarm: My keypad wasn’t working and the professionalism of Frontpoint quickly resolved the issue!! They are very helpful and knowledgeable! I would recommend Frontpoint. Frontpoint was helpful also in helping with the sensor one of our doors. Thank you Frontpoint!!

I've been a Frontpoint customer since 2017. I reviewed alarm companies and found this one the most appealing. The set up was relatively easy and customer service was great and responsive. I've stayed with them for all of these years and when I moved the following year there was nothing painful about relocating equipment from what I could recall. Flash forward to 2023 when I moved again and I've suddenly had a very different experience. For starters the move portal was confusing when it asked what date I wanted my move supplies. I expected it on the day I entered.

I want to cancel, and they are just charging, without any service. This looks like the third party service. Tired of calling customer service. Now want to cancel, even that is not simple. Willing to pay all the early charges, even then they are holding. Not sure what is going on. I have all the Frontpoint equipment, I will give away for free, if anyone wants to install camera, fire alarms and the sensors.

Have 1 alarm that recently was acting as if the battery was dying. We handled it, then dealt with one camera and doorbell as the customer had recently changed modem and needed to update both items. Took time, but with patience we completed the tasks. Hooray! Tech was a outstanding gent and dealt it in a professional manner.

Call and went into the call back queue (great feature). On the call back the technician walked me through the setup and within about 10 minutes everything was working properly. Great service and easy to understand. I’ve had this service for over eight years and not had any issues.