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ADT vs. Alert 360

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by Jessica Render ConsumerAffairs Research Team
ADT

What is the difference between ADT and Alert 360?

ADT and Alert 360 sell professionally installed and monitored security packages. Both companies offer a wide variety of products — more than many other companies in the market today — with smart-home and automation features. ADT has more industry experience than Alert 360, but Alert 360 comes in at a lower price point. Alert 360 is only available in 26 states as of now, however.

Installation and cost

adt logoalert 360 logo
Installation typeProfessionalProfessional
Installation fee$99 to $199 (may be included in package price)$99 to $199
Upfront cost$599 to $1,049 upfront OR $9.98 to $17.48 monthly for 60 monthsEquipment included in monthly fee
Trial periodSix-month money-back guaranteeNot offered
Contract terms36 months (60 months if financing equipment)36 months; no-contract options available if equipment purchased upfront
adt logoProfessional$99 to $199 (may be included in package price)$599 to $1,049 upfront OR $9.98 to $17.48 monthly for 60 monthsSix-month money-back guarantee36 months (60 months if financing equipment)
alert 360 logoProfessional$99 to $199Equipment included in monthly feeNot offered36 months; no-contract options available if equipment purchased upfront

Monitoring plans and pricing

adt logoalert 360 logo
Monitoring price range$28.99 to $57.99$49.95 to $59.95
Monitoring optionsProfessionalProfessional
Self-monitoringNot offeredNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoringStarting at $45.99Starting at $49.95
Upgraded professional monitoring$57.99/month$59.95
adt logo$28.99 to $57.99ProfessionalNot offeredNot offeredStarting at $45.99$57.99/month
alert 360 logo$49.95 to $59.95ProfessionalNot offeredNot offeredStarting at $49.95$59.95

Security equipment

adt logoalert 360 logo
Wired or wireless?BothWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenAudible panel siren
Panic buttonMedical panic button device; silent panic button activation from control panel
Yard sign
adt logoBothIndoor and outdoor cameras
alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

Smart-home features

adt logoalert 360 logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensor
Water sensor
Smoke detector
CO2 detector
adt logo
alert 360 logo

Technology

adt logoalert 360 logo
Mobile appMyADT Mobile App for account management; ADT Control for system management
Mobile app monitoringYes, via ADT Control app
iOS rating4.8 for MyADT; 4.8 for ADT Control4.3
Android rating4.4 for MyADT; 4.8 for ADT Control3.7
Notification/alert optionsApp, text and emailEmail and text
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsSmartThingsRachio Smart Sprinkler, Sonos Wireless Speakers
adt logoMyADT Mobile App for account management; ADT Control for system managementYes, via ADT Control app4.8 for MyADT; 4.8 for ADT Control4.4 for MyADT; 4.8 for ADT ControlApp, text and emailSmartThings
alert 360 logo4.33.7Email, text and pushRachio Smart Sprinkler, Sonos Wireless Speakers

Reputation on ConsumerAffairs

adt logoalert 360 logo
Overall star rating4.151.5
Verified customer reviewsADT reviewsAlert 360 reviews
adt logo4.15ADT reviews
alert 360 logo1.5Alert 360 reviews

All information accurate as of publishing date.

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    ADT

    ADT is one of the most well-known names in the industry and has more than 145 years of experience. Customers have the option to choose between professional and DIY installation for its security systems. There are packages and one-off products available, although the packages come with additional benefits, including free installation and a six-month product guarantee.

    ADT packages

    • Secure Package: The Secure Package includes a digital control panel with touch screen, three door/window alarms and a motion detector. Installation is included in the price. This package starts at $599, or $9.98 monthly for 60 months. Monitoring starts at $45.99 per month.
    • Smart Package: The Smart Package comes with the same equipment as the Secure Package: a digital control panel with touch screen, three door/window alarms and a motion detector. Customers also receive a smart door lock and a smart plug. This package gives people the ability to arm and disarm the system remotely. This package costs $919, or $15.32 monthly for 60 months. Monitoring for this package starts at $49.99 per month.
    • Complete Package: The Complete Package includes everything from the Secure Package and the Starter Package, including a control panel, three door/window alarms, a motion detector, a smart door lock and a smart plug. This package also includes an HD indoor camera, a video doorbell camera and live video access. This price starts at $1,049, or $17.48 per month for 60 months. Monitoring starts at $57.99 per month.

    What ADT customers say

    Reviews for ADT frequently describe a very positive experience with knowledgeable and polite technicians who take the time to walk users through the system and ensure they know how to work it. Customers seem mostly satisfied with how the system works, with a few notable reviews that describe experiences with false alarms. ADT service is described as fast and professional.

    I paid the initial cost to get my system turned on because I was having problems with my neighbor. I had all the stuff for the windows and door entries installed first then I just got a camera installed. ADT made me feel like I was family. They really reached out to help me. I couldn't have asked for a better company.”

    Wendy of Saint Petersburg, FL

    Alert 360

    As the fifth largest residential security provider in America, Alert 360 is a well-known name in most states. Originally named Central Security Group, Alert 360 has recently undergone a rebranding that included modernizing its approach to security. With this, customers now have access to a mobile app, multiple security packages and a wide array of products.

    Alert 360 is only available in 26 states and most plans, including all the ones listed below, require professional installation at an additional cost. Alert 360 offers a $1,360 insurance deductible reimbursement.

    Alert 360 packages

    • Smart Door Lock Package: Starting at $44.95 per month, the Smart Door Lock Package includes a keyless door lock, one wireless motion sensor and three wireless door/window sensors. Professional monitoring is included in the cost.
    • Smart Home Video Package: The Smart Home Video Package starts at $44.95 per month, which includes professional monitoring. This package comes with a wireless indoor camera, one wireless motion sensor and three wireless door/window sensors.
    • Door Command Package: Starting at $50.95, the Door Command Package includes a keyless door lock, a doorbell camera, one wireless motion sensor and three wireless door/window sensors. Customers also receive their choice of an additional free keyless lock or indoor camera. Professional monitoring is included in the monthly price.
    • Complete Smart Home Package: For total protection, the Complete Smart Home Package comes with a touch-screen panel, video doorbell, keyless door lock, an indoor camera and window and door sensors. The price starts at $54.95 and includes professional monitoring. Like the Door Command Package, customers receive their choice of an additional free keyless lock or indoor camera.

    What Alert 360 customers say

    Alert360 has mixed reviews on our site. Those with issues mention difficulty canceling the service and concerns over the equipment not functioning properly at times, with problems being solved by Alert 360 techs only for the issue to arise again later. Those with a more positive experience felt that their complaints were resolved and mentioned experienced professional service and customer support.

    Alert 360, is in my humble opinion, a reliable security service. [Its] customer support is always professional and trustworthy. Ever since I decided to subscribe to this service, I have never had to complain about any irregularity in the products or services they provide. Overall, this is a company I would totally recommend, provided they keep on growing and improving over the years.”

    José of Santo Domingo

    Bottom line: ADT or Alert 360?

    ADT and Alert 360 both offer professionally installed security systems. ADT has a wider availability than Alert 360, which is only available in 26 states, and includes installation as part of its overall cost for its packages. However, Alert 360 is more affordable and offers more approachable customization options. Both include a wide variety of products and solutions that can help most renters and homeowners feel more secure in their homes.

    • ADT is best for customers who need a full-service security solution.
    • Alert 360 is best for customers with a smaller budget who want to maintain flexibility with their security system.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.