ADT vs. Alert 360

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Written by Taylor Sansano
Edited by Justin Martino

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    ADT

    What is the difference between ADT and Alert 360?

    ADT and Alert 360 sell professionally installed and monitored security packages. Both companies offer a wide variety of products — more than many other companies in the market today — with smart-home and automation features. ADT has more industry experience than Alert 360, but Alert 360 comes in at a lower price point. Alert 360 is only available in 26 states as of now, however.

    Installation and cost

    adt logoalert 360 logo
    Installation typeProfessionalProfessional
    Installation fee$99 to $199 (may be included in package price)$99 to $199
    Upfront cost$599 to $1,049 upfront or $9.98 to $17.48 monthly for 60 monthsEquipment included in monthly fee
    Trial period6-month money-back guaranteeNone listed
    Contract terms36 months (60 months if financing equipment)36 months; no-contract options available if equipment purchased upfront
    adt logoProfessional$99 to $199 (may be included in package price)$599 to $1,049 upfront or $9.98 to $17.48 monthly for 60 months6-month money-back guarantee36 months (60 months if financing equipment)
    alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

    Monitoring plans and pricing

    adt logoalert 360 logo
    Monitoring price range$28.99 to $57.99$49.95 to $59.95
    Monitoring optionsProfessionalProfessional
    Self-monitoring
    Upgraded self-monitoring
    24/7 professional monitoringStarting at $45.99Starting at $49.95
    Upgraded professional monitoring$57.99/month$59.95
    adt logo$28.99 to $57.99ProfessionalStarting at $45.99$57.99/month
    alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

    Security equipment

    adt logoalert 360 logo
    Wired or wireless?Wired and wirelessWireless
    Camera optionsIndoor & outdoor camerasIndoor and outdoor cameras
    Video doorbell
    Control panel
    Motion sensor
    Entry sensor
    Glass break sensor
    Keychain remote
    SirenNot listedAudible panel siren
    Panic buttonNot listedMedical panic button device; silent panic button activation from control panel
    Yard sign
    adt logoWired and wirelessIndoor & outdoor camerasNot listedNot listed
    alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

    Smart-home features

    adt logoalert 360 logo
    Smart locks
    Smart lights
    Smart thermostat
    Garage door control
    Temperature sensor
    Water sensor
    Smoke detectorNot listed
    CO2 detector
    adt logo
    alert 360 logoNot listed

    Technology

    adt logoalert 360 logo
    Mobile appMyADT Mobile App for account management; ADT Control for system management
    Mobile app monitoringYes, via ADT Control app
    iOS rating4.8 for MyADT; 4.8 for ADT Control4.3
    Android rating4.4 for MyADT; 4.8 for ADT Control3.7
    Notification/alert optionsApp, text and emailEmail and text
    Home automation capabilities
    Voice integration
    Amazon Alexa
    Google Home
    Other integrationsSmartThingsRachio Smart Sprinkler, Sonos Wireless Speakers
    adt logoMyADT Mobile App for account management; ADT Control for system managementYes, via ADT Control app4.8 for MyADT; 4.8 for ADT Control4.4 for MyADT; 4.8 for ADT ControlApp, text and emailSmartThings
    alert 360 logo4.33.7Email and textRachio Smart Sprinkler, Sonos Wireless Speakers

    Reputation on ConsumerAffairs

    adt logoalert 360 logo
    Overall star rating4.01.5
    Verified customer reviewsADT reviewsAlert 360 reviews
    adt logo4.0ADT reviews
    alert 360 logo1.5Alert 360 reviews

    All information accurate as of publishing date.

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      ADT

      ADT is one of the most well-known names in the industry and has more than 145 years of experience. Customers have the option to choose between professional and DIY installation for its security systems. There are packages and one-off products available, although the packages come with additional benefits, including free installation and a six-month product guarantee.

      ADT packages

      • Secure Package: The Secure Package includes a digital control panel with touch screen, three door/window alarms and a motion detector. Installation is included in the price. This package starts at $599, or $9.98 monthly for 60 months. Monitoring starts at $45.99 per month.
      • Smart Package: The Smart Package comes with the same equipment as the Secure Package: a digital control panel with touch screen, three door/window alarms and a motion detector. Customers also receive a smart door lock and a smart plug. This package gives people the ability to arm and disarm the system remotely. This package costs $919, or $15.32 monthly for 60 months. Monitoring for this package starts at $49.99 per month.
      • Complete Package: The Complete Package includes everything from the Secure Package and the Starter Package, including a control panel, three door/window alarms, a motion detector, a smart door lock and a smart plug. This package also includes an HD indoor camera, a Google Nest Doorbell with a camera and live video access. This price starts at $1,049, or $17.48 per month for 60 months. Monitoring starts at $57.99 per month.

      What ADT customers say

      Reviews for ADT frequently describe a very positive experience with knowledgeable and polite technicians who take the time to walk users through the system and ensure they know how to work it. Customers seem mostly satisfied with how the system works, with a few notable reviews that describe experiences with false alarms. ADT service is described as fast and professional.

      I paid the initial cost to get my system turned on because I was having problems with my neighbor. I had all the stuff for the windows and door entries installed first then I just got a camera installed. ADT made me feel like I was family. They really reached out to help me. I couldn't have asked for a better company.”

      Wendy of Saint Petersburg, FL

      Alert 360

      As the fifth largest residential security provider in America, Alert 360 is a well-known name in most states. Originally named Central Security Group, Alert 360 has recently undergone a rebranding that included modernizing its approach to security. With this, customers now have access to a mobile app, multiple security packages and a wide array of products.

      Alert 360 is only available in 26 states and most plans, including all the ones listed below, require professional installation at an additional cost. Alert 360 offers a $1,360 insurance deductible reimbursement.

      Alert 360 packages

      • Smart Door Lock Package: Starting at $44.95 per month, the Smart Door Lock Package includes a keyless door lock, one wireless motion sensor and three wireless door/window sensors. Professional monitoring is included in the cost.
      • Smart Home Video Package: The Smart Home Video Package starts at $44.95 per month, which includes professional monitoring. This package comes with a wireless indoor camera, one wireless motion sensor and three wireless door/window sensors.
      • Door Command Package: Starting at $50.95, the Door Command Package includes a keyless door lock, a doorbell camera, one wireless motion sensor and three wireless door/window sensors. Customers also receive their choice of an additional free keyless lock or indoor camera. Professional monitoring is included in the monthly price.
      • Complete Smart Home Package: For total protection, the Complete Smart Home Package comes with a touch-screen panel, video doorbell, keyless door lock, an indoor camera and window and door sensors. The price starts at $54.95 and includes professional monitoring. Like the Door Command Package, customers receive their choice of an additional free keyless lock or indoor camera.

      What Alert 360 customers say

      Alert360 has mixed reviews on our site. Those with issues mention difficulty canceling the service and concerns over the equipment not functioning properly at times, with problems being solved by Alert 360 techs only for the issue to arise again later. Those with a more positive experience felt that their issues were resolved and mentioned experienced professional service and customer support.

      Alert 360, is in my humble opinion, a reliable security service. [Its] customer support is always professional and trustworthy. Ever since I decided to subscribe to this service, I have never had to complain about any irregularity in the products or services they provide. Overall, this is a company I would totally recommend, provided they keep on growing and improving over the years.”

      José of Santo Domingo

      Bottom line: ADT or Alert 360?

      ADT and Alert 360 both offer professionally installed security systems. ADT has a wider availability than Alert 360, which is only available in 26 states, and includes installation as part of its overall cost for its packages. However, Alert 360 is more affordable and offers more approachable customization options. Both include a wide variety of products and solutions that can help most renters and homeowners feel more secure in their homes.

      • ADT is best for customers who need a full-service security solution.
      • Alert 360 is best for customers with a smaller budget who want to maintain flexibility with their security system.
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