Alert 360

I had service for 7 years at my office building. No real issues with service during that time. I sold the building and went about cancelling all services at it (utilities, internet, security, etc...). I was not under any contract with this company, but their "policy" is they charge for the month of cancellation (get it, it's prepaid and they will not refund) and then an additional month (no monitoring during this additional month). What company with good business ethics charges when they are not going to provide service.

I gave them ample notice about termination. I had it on my calendar and called and informed with 30 days before the end of my contract. Somehow, how "their records" indicated that I did not do so, and so they hit me with a $24.95 "buyout fee". If you do not pay this fee, then supposedly they reactivate your account and start billing you again. An honest company does not need this sort of income or tactics to trap / nickel & dime customers. Furthermore, they kept jacking my rates annually. If you like fine print, price increases and hidden fees, they may be a good fit. Otherwise, Stay away from Alert360/AMSA.

Do not use this company! I lived in one state, got news my dad had terminal cancer in another state. Had to sell my house, move in with my mom and take care of dad. They were not very empathetic when I told them the situation and that I had to move out of state. They hounded me to keep paying. When I would not pay for services I was not using. They sent a collection agency after me. No one at Alert 360 was empathetic at all. I cannot reach the collection agency. All I get is voice-mail. THINK TWICE before using this company. Not to mention the amount of false alarms and times my window break alarm would go off for no reason. I would love to work out an arrangement but every time I call they say there is nothing they can do, I signed a contract and they have no termination clause. So DO NOT USE this company. All they care about is money.

So, after 3 properties broken into a whopping total of 6 times, I moved my family out of Lawton, Oklahoma and got rid of any association to this town. The sheriff did catch some involved, but LPD has even gone far enough to tell my alarm service they would not dispatch. No previous alarms at that location. The Last time I was there someone had broke into the house and went through mom's stuff and opened all the blinds, and the alarm system failed to operate again, (I believe Alert 360 is compromised more to that in a minute), as it was supposed to. I figured out how they got in and blocked the entry. They had joggled the garage door open.. and nobody saw nothing apparently. I barred it, and did not see anything missing. Went there today, and I guess I pissed them off by blocking their access. They apparently put their butt against the garage door and literally took a dump on it and let it fall to the floor.

After years with this company and being elderly senior. They tried to push and force me to sign their 36 month long term contract! Tried to call and cancel but agents did nothing to help me with this, only to keep pushing the 36 month contract! Agent keep putting me on hold 10 minutes, then 15 minute, and another 5 minutes. After all that finally I said, "We just want to cancel service!" Then agent said we have to can't write them a cancellation letter? Plus allow them 24 to 48 hours for whatever reason? If you're with them now good luck trying to cancel with them! Very bad customer service and pushy agents! Going to report to BBB.

They do not care about the human element, only the Money Element. Don’t waste your time or money, Law Enforcement won’t even respond to their alarm. If you need them, they won’t be there after the sale is done. It will be 36 months of nada for????

Do yourself a favor and stay away from this company. I should have trusted my gut from the beginning. The installation process was horrible, the gentleman was at my house 'til about midnight trying to figure out what he messed up with our AC when we first moved into our new home. He was trying to install a smart thermometer but it seems to have outsmarted him so we opted out of that part. The house already had 2 touch pads and sensors on the doors and windows from the previous owner so there wasn't much that needed to be done. Finally, he's done and we can get some rest after a long day...wrong, the alarm went off on 3 different occasions in the middle of the night. Called them the next day to fix the issue and they sent the same installer back out. Well this happened for about a week straight until they finally got it fixed and we were almost delirious from lack of sleep just waiting for the alarm to go off.

Installed for 2 years with few problems. The APP can some time be a little confusing to navigate but all-in-all the service has been totally adequate. Occasionally we do have Z-wave communication problems due to the fact that all walls in our house are insulated with aluminum backed fiberglass. To fix this, they installed two Z-wave repeaters in two parts of the 2 story house.

This company always quickly responded to our many false alarms. The actual alarm system is easy to navigate through and also has a nice appearance in our living room. The alarm matches with our decor. We also have a Ring doorbell and having both does really help us feel safe.

We use Alert 360 on our office, two rental homes and our Airbnb.. All have been great with installation and returning calls if we have any questions on how to use the app. It's great because we can view all properties in one easy to use app.