Alert 360

Alert 360

Formerly Central Security Group

 1.5/5 (179 ratings)
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About Alert 360

Alert 360 provides home security systems nationwide. It offers multiple packages with different levels of security, as well as smart home integration options. The company doesn’t disclose its pricing on the website, but you can receive a free quote online or by visiting your local agent.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars


    • Available nationwide
    • Smart home integration
    • Multiple packages


    • No price transparency
    • Monitoring services are expensive

    Bottom Line

    Alert 360 offers smart devices, system packages and professional monitoring services featuring various levels of security. It provides free quotes online and in person, and its services are available nationwide.

    What is Alert 360?

    Alert 360 is a home security provider that sells wireless equipment and professional monitoring services for homes and businesses. Its protection products and services, which include professional installations and smart home integration, are available nationwide. You can buy its devices individually or as packages with cameras, sensors, keyless entry, doorbells and touchscreen control panels. To start, you can request a quote from your local Alert 360 office.

    Alert 360’s business security solutions include reporting and insights, adaptive learning and smart integration, as well as devices like cameras, control panels, thermostats, motion sensors and more. These systems are custom built and come with 24/7 monitoring.

    Alert 360 packages

    Alert 360 offers a variety of equipment packages that you can customize to your home and security needs. All packages include a touchscreen control panel, a smartphone app, one motion sensor and three door/window sensors. Each package offers specific extras:

    • Smart Door Lock Package: Includes a keyless door lock.
    • Smart Home Video Package: Adds a wireless HD indoor camera.
    • Door Command Package: Comes with an HD video doorbell and keyless door lock.
    • Complete Smart Home: Includes an HD video doorbell, keyless door lock, and wireless HD indoor camera.

    All Alert 360 devices are wireless, with no landline requirements for monitoring services. You can save up to 25% off the retail price of these devices if you buy an Alert 360 package rather than buying parts individually. Some packages include promotional offers or extra equipment.

    Alert 360 price

    Price quotes for Alert 360’s packages and equipment are available exclusively from local offices, though you can request a quote online or over the phone. Alert 360’s monitoring services cost $15.95 per month and require a contract. New customers might be eligible for promotional pricing; the company offers some discounts for those who switch from other providers. Note, too, that pricing may vary from state to state.

    Alert 360 FAQ

    Where is Alert 360 available?
    Alert 360 is available nationwide. You can schedule security evaluations and professional installation through its local offices.
    Is Alert 360 a monitored or unmonitored home security system?
    Alert 360 security systems include 24/7 professional monitoring. These services start at $15.95 per month.
    How many packages does Alert 360 have?
    Alert 360 offers four security packages with varying devices and security levels.
    Is Alert 360 a wireless home security system?
    Yes, Alert 360’s cameras and sensors are wireless and work for DIY installation. A professional technician can ensure all your devices are up to date and working together.

    Is Alert 360 a good home security system?

    Alert 360 is an established home security company that offers customizable packages, promotional pricing and professional monitoring services. While some dissatisfied customers have issued complaints about the business, the company seems to strive to actively resolve and respond to these issues. Pricing for its packages and monitoring services is available only with a quote; contact your local Alert 360 office to learn more about your options.

    Alert 360 Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 9, 2022

    Do not use this company! I lived in one state, got news my dad had terminal cancer in another state. Had to sell my house, move in with my mom and take care of dad. They were not very empathetic when I told them the situation and that I had to move out of state. They hounded me to keep paying. When I would not pay for services I was not using. They sent a collection agency after me. No one at Alert 360 was empathetic at all. I cannot reach the collection agency. All I get is voice-mail. THINK TWICE before using this company. Not to mention the amount of false alarms and times my window break alarm would go off for no reason. I would love to work out an arrangement but every time I call they say there is nothing they can do, I signed a contract and they have no termination clause. So DO NOT USE this company. All they care about is money.

    Alert 360 response
    Alert 360 is always willing to work with our valued customers who may be going through a hardship. We have made every reasonable effort to resolve this matter amicably with this customer. Options were presented without any immediate out-of-pocket costs.

    This customer will need to reach out to the company that is currently managing their account, and correspond with them for any further information.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2022

    So, after 3 properties broken into a whopping total of 6 times, I moved my family out of Lawton, Oklahoma and got rid of any association to this town. The sheriff did catch some involved, but LPD has even gone far enough to tell my alarm service they would not dispatch. No previous alarms at that location. The Last time I was there someone had broke into the house and went through mom's stuff and opened all the blinds, and the alarm system failed to operate again, (I believe Alert 360 is compromised more to that in a minute), as it was supposed to. I figured out how they got in and blocked the entry. They had joggled the garage door open.. and nobody saw nothing apparently. I barred it, and did not see anything missing. Went there today, and I guess I pissed them off by blocking their access. They apparently put their butt against the garage door and literally took a dump on it and let it fall to the floor.

    Literal human crap. They crapped on the garage door!!! And no one saw anything again?!? The literal insanity that has to be present in a person that could do such a thing is mind-numbing, but the garage door faces the street!!!! Seriously, and pardon my french, but wtf!!! LPD has been completely inept and outright useless in all of these. It is to the point why even call them. You have to do the paperwork yourself and there is never any follow though or as in the case of the most recent and one time in 2 to 3 years alarm system alert at this location, they just refuse to dispatch. The last two property break-ins have had functioning and one had top on the line upgrade within the last year.

    At one location caught on hidden camera the perps entered and exited for 3 hours a total of 6 people and alarm system with motion detectors did not go off until they were through, some 3 hrs after the initial break in. The latest is the same thing, a fully functional high end alarm system through the same company Alert360 with motion detectors fails to detect movement right in front of the detector where boxes were opened, rifled through, and blinds opened through the house.

    Several things going on here.

    I think the alarm systems are compromised and that means yours too if you are with Alert 360. 2. the police in Lawton have no serious interest in assisting homeowners in protecting their property. 3. when offenses do occur it is to bothersome for them to do the reports or even make a slight attempt at any follow-through. My best advice is to get out of Lawton as fast as you can because there is some serious funny business going on there. I also warn all Alert 360 customers, based on my experience through all of this I believe that company has been compromised.

    The Sheriff there did arrest some based on my own camera footage captured. I did get follow-through from them. Thank you. I have lost 10's of thousands at this point. Get out and avoid Alert 360. The only time their system worked is when police refuse to dispatch. I have went round and round with this company and all I get is cognitive dissonance. Either inept, or aware and not protecting their customers for whatever reason you can guess at.

    Alert 360 response

    Alert 360 prides itself on industry-leading customer service and state-of-the-art equipment, and we never want a customer to have a negative experience. We have researched this claim based on the limited information received and have requested evidence of a loss such as an inventory list of items stolen, a police report, an insurance claim or any other form of documentation substantiating a loss. To date this information has been provided. We look forward to resolving this once we receive this.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 20, 2021

      After years with this company and being elderly senior. They tried to push and force me to sign their 36 month long term contract! Tried to call and cancel but agents did nothing to help me with this, only to keep pushing the 36 month contract! Agent keep putting me on hold 10 minutes, then 15 minute, and another 5 minutes. After all that finally I said, "We just want to cancel service!" Then agent said we have to can't write them a cancellation letter? Plus allow them 24 to 48 hours for whatever reason? If you're with them now good luck trying to cancel with them! Very bad customer service and pushy agents! Going to report to BBB.

      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 28, 2021

      They do not care about the human element, only the Money Element. Don’t waste your time or money, Law Enforcement won’t even respond to their alarm. If you need them, they won’t be there after the sale is done. It will be 36 months of nada for????

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 17, 2021

      Do yourself a favor and stay away from this company. I should have trusted my gut from the beginning. The installation process was horrible, the gentleman was at my house 'til about midnight trying to figure out what he messed up with our AC when we first moved into our new home. He was trying to install a smart thermometer but it seems to have outsmarted him so we opted out of that part. The house already had 2 touch pads and sensors on the doors and windows from the previous owner so there wasn't much that needed to be done. Finally, he's done and we can get some rest after a long day...wrong, the alarm went off on 3 different occasions in the middle of the night. Called them the next day to fix the issue and they sent the same installer back out. Well this happened for about a week straight until they finally got it fixed and we were almost delirious from lack of sleep just waiting for the alarm to go off.

      From there, we did keep the system for 2 years and it seemed to work ok. We moved homes and considered bringing the security system with us but had a horrible experience with a sales rep named Julie **. She had no idea what she was talking about and went back and forth on pricing compared to what I was already paying and basically was only trying to increase her commissions from what I could tell. When I asked her to send me the breakdown of what I was currently paying compared to what she was trying to charge me, she stopped responding for over a week. I called her and she pretty much treated me like garbage so I decided to end this horrible experience.

      I then reached out to a billing supervisor who I believe was named Lolita and she was extremely nice but informed me we could not terminate entirely but she would take 4 months off my contract to assist with the situation. Well, I should have gotten that in writing because with those 4 months discounted they should have stopped charging me last month. I got charged again today so I reached out to billing and got transferred to Sofie who pretty much called me a liar and said there was no way to transfer me to Lolita so we can get her side of things. I offered her the chance to at least discount these last two months and she told me to kick rocks.

      Don't waste your time with this company. Do the smart thing and go with a non-contract company like COVE or SIMPLI SAFE. They will do you so much better. I have now been with Cove for 8 months and don't have a single complaint and their customer service has been great. Alert 360 just tries to hold you by the throat and make you pay for your mistake of choosing them in the first place.

      Alert 360 response

      Thank you for your feedback Mr. Eric. At Alert 360 we pride ourselves on industry-leading customer service and clearly we did not live up to this standard in your case. We would like to offer our sincere apologies for any inconvenience we may have caused, and wish to thank you for speaking with us yesterday in order to resolve your concerns. Lolita has reported everything has in fact been resolved to your satisfaction and we trust we have exceeded your expectations with your account.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: May 15, 2021

      Installed for 2 years with few problems. The APP can some time be a little confusing to navigate but all-in-all the service has been totally adequate. Occasionally we do have Z-wave communication problems due to the fact that all walls in our house are insulated with aluminum backed fiberglass. To fix this, they installed two Z-wave repeaters in two parts of the 2 story house.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: May 1, 2021

      This company always quickly responded to our many false alarms. The actual alarm system is easy to navigate through and also has a nice appearance in our living room. The alarm matches with our decor. We also have a Ring doorbell and having both does really help us feel safe.

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      Rated with 5 stars
      Verified Reviewer
      Original review: April 30, 2021

      We use Alert 360 on our office, two rental homes and our Airbnb.. All have been great with installation and returning calls if we have any questions on how to use the app. It's great because we can view all properties in one easy to use app.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: Jan. 21, 2021

      Alert 360, is in my humble opinion, a reliable security service. It's customer support is always professional and trustworthy. Ever since I decided to subscribe to this service, I have never had to complain about any irregularity in the products or services they provide. Overall, this is a company I would totally recommend, provided they keep on growing and improving over the years.

      Alert 360 response

      Thank you for your review, José. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager

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      Rated with 4 stars
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      Verified Reviewer
      Original review: Jan. 6, 2021

      I think these companies charge too much for monitoring. I like the fact that it is a wireless system. It is an easy system to use, and I am able to leave home with some degree of confidence that the alarm will detect any break-ins.

      Alert 360 response

      Thank you for your review, Scott. We're happy you've chosen Alert 360 to protect you and your loved ones. If you would like me to look into any lower-rate options we might have, please send a private message with the phone # on your account, and I'll be happy to research that for you. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager

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        Alert 360 Company Information

        Company Name:
        Alert 360
        Company Type:
        Formerly Named:
        Central Security Group
        2448 E. 81st St. Ste 4300
        Postal Code:
        United States