Alert 360 Reviews

After 2 months of our alarm not working and multiple calls, plus 2 contract upgrade signings, I sit here this morning still waiting for my upgrade appointment after the tech showed up 10 days ago (only after 7 calls by me to get him here) with the wrong equipment. I appreciate the 4 months of credit but what are you crediting since I'm not getting any service whatsoever....

Strange company. We sold house and trying to move services to new home. Price is $580.00 moving service plus $500.00 for new equipment (old one they will sell for new owner). If you want just stop using them service, you have to pay full cost of rest of contract time. BANDITS. I DON'T RECOMMEND USE ALERT 360.

This wasn't the initial company I began with. They seem to have taken over from another, disconnection or cancelling and being charged monthly fees are over the top, communication was so distorted, still after months I'm at a lost.

Beware of their contract. For the last year I’ve been trying to cancel since I have an abundance amount of their products and have not been using it. Their products all do not work such as their diffusers and all they do is try to upscale your products.

Before I get to the actual review, a little background. We originally had Frontpoint Security, beginning in 2009. The monitoring was done by Frontpoint, but for some reason we never understood, the billing was done by Alert 360. We had an occasional issue, but nothing that wasn’t quickly resolved. We had a series of three-year contracts with Frontpoint, but since 2022, we have been on a month-to-month basis. In 2023, Alert 360 took over the monitoring. Frontpoint was now out of the picture as Alert 360 now did both the monitoring and billing. Things were not as user-friendly as with Frontpoint, but any issues were quickly rectified.

Thank you Alert 360 team for all your hard work! Special thanks to Mr. (Troy) Technician for your outstanding performance installing and teaching the new Alarm System. Representative Ms. Michelle W. our gratitude is extended to you for your assistance with the Alert 360 new contract. Your support and patience was exceptional. Representative Mr. Sam from “The Loyalty Team,” you instructed us with options /possibilities for better outcomes with our Alert 360 contract. Thank you for answering our questions efficiently and thoroughly. Lastly, Ms. Appolonia, Telephone Technician, thank you for further reinforcing and explaining certain features on the new alarm system and assisting us graciously. Alert 360, we highly recommend you and your team! Once again , thank you!

Our experience started with a salesman/installer who misrepresented the product and what would be provided. It has been 5 years and we still have not received the front door camera we purchased. Meanwhile, fees have increased regularly. We're done with this company.

On day one, there was a breach of contract on the behalf of the Alert 360 company. I was quoted an installation price of 130.00 less than what was originally quoted, and also a monthly charge of 33.00 less. After the fact that the sales rep helped me to cut cost by not securing some of the windows and doors I originally wanted to, so I could stay within my budget. That was the beginning of a red flag! After me making several calls, attempts/several workers who stated that they were supervisors and can get this problem resolved, have all pretended to review the original phone quoted conversation, stating that the lower price was not quoted to me. That was the red flag letting me know of the security company's integrity!

Had been with them for years when a technician bypassed a sensor without our knowledge. Some months later we were broken into and because the sensor was not operational the thieves were allowed to operate undetected. Some 5,000$ in damaged. Management said not their problem. When I asked for additional sensors to offset I was told I would need to sign a new contract at a higher rate because of additional monitoring. That is simply not true. Tried to profit off their error. A few good people but management in Wichita is a joke.

It seems the company trains his representatives to lie when talking about the contract. They do not explain at detail clauses such as the contract length. Mr Paul ** here in El Paso just said that one can cancel at any time if you are not satisfied but never explain about a three years contract and its consequences while trying to cancel that horrible service. Think he was more focused on obtaining his sales commissions rather than keep a new customer forever!

Very very very bad cancelation process. Charged us a month fee even though had a month to month service. I had been their customer for years. Started rate as $30 then $35 and suddenly $45. Called them and the agent honored $35 after paying $45 for 6 months. When l called to cancel because of moving the agent didn't mention any contract. I believed that's monthly. All potential customers please alert this unfair issue.

Do NOT use this scam company. You will be sorry. They make simply canceling your account impossible. They will lie, and continue billing you after you cancel. Look elsewhere for an alarm company. Run from Alert360.

I recently submitted a review (2* rating) of this company service. The bill I received was very much incorrect and the billing department Ms. ** explained and handled everything. I actually pay less than my previous service I was with. She made me a happy customer, with all the rates going up elsewhere, I just hope they continue being the same here.

Thank you (Mr. Thomas **) for your excellent service. Very knowledgeable and efficient. Explained the process. I didn't feel taken advantage of, plus arrived before 8 am appointment time. If all technician service would have this professional standard.

This company is fraudulent. They served less than zero stars. I have never contracted with them and never received a bill or any services from them, yet today they mailed me a "termination letter" demanded 204.75 "balance due. They need to be prosecuted.

Thomas ** your technician came to my home today to address my low-battery issues with my system. He fixed the problem in the control panel and checked all sensors throughout the home to make sure everything was working properly. He was polite, professional and very knowledgeable and wanted to make sure he left me in tip-top shape. He worked efficiently and quickly. I highly recommend him and his services for Alert 360. I have been a customer of Alert 360 for years. I am the publisher of East Cobb Living and would love to recommend Alert 360 as the go to Security Experts for my community.

Only 1 star because none is not an option. I used this company in the past and was happy with them. This time is different. Customer service is horrible, Non-existent professionalism. I had a new system installed earlier in the week. This morning, I woke up and tried to turn off the alarm, but I could not because my password DID NOT WORK. I called them. "Ma'am, you don't have service with us. Ma'am, you are calling the wrong company."

One star because negative ratings are not an option here! Upgraded our system last October and suddenly the payments sent via bank ACH were never recorded/ I kept getting emails that payment overdue, verified the payment address, account number, sent proof of payment and nothing happened! They have a new website/portal and I have to keep registering on it - every time I try to send a message to the support team! One rep told me their building in OK was affected by weather, next rep told me that was not true. They have an advanced billing center that probably God cannot reach!

IF I could give them 0 stars I would. I use to have Frontpoint security but ever since they merged with Alert360 when my alarm triggers, I get an automated message instead of an actual person calling me. I tried contacting someone at alert360 to address this issue but they just bounced me from one dept to another and nobody seems to have an answer to my issue. I don't recommend them for service.

My former spouse and I were told that in the event of exceptional circumstances (he knew he would be leaving) we could submit a letter and cancel our contract. Well, guess what - by "cancel" they mean the account is inactive - but I KEEP PAYING despite my not being able to transfer service due to living situation-- nor can I afford to keep paying for an expensive LUXURY service I can no longer use. I have called at least 6 times and have gotten the same answer. "Your account has been cancelled but you will continue to pay until the contract expires - 6 months of paying for a service I cannot use.

I regret the day I left ADT/Ring and received Alert 360. I literally hate this system! I informed the salesman specifically what I needed in this system which was a doorbell that would alert me when someone is approaching on my property before they get to the front door. I needed to see this on my phone and this salesman assured me that would be no problem. So, I got the system. Well, I don't get any alerts at ALL! And when someone rings the doorbell, it sounds like an out of tune very short version of a quiet instrument that is not loud enough to hear if I'm in another room. The doorbell on the Adams Family is better! I even asked if that's the only sound of this doorbell and the technician said yes. I don't like the security panel because I can barely hear the voice when I opened my back door.

I have been a customer for 9 years. I upgraded to a video door bell and integrated system when there was a special. I was unhappy to learn I would be locked in contract for 3 years and with an extended warranty of about $265 yearly on top of monitoring costs. Also $180 for cell phone use. Also this did not include fire alarm monitoring. My biannual bill is $ 529. This a ripoff and I cannot discontinue service for 3 years. Do not use this alarm monitoring service! Others are better.

If there was a way to put negative stars, I would. This company is a rip off. They have for the last 2 years taken their payment but my system has not worked for 2 to 3 years. I called to ask for an upgrade which I am still waiting for a callback. Nope, not doing it. Unreliable and thieves. Run don't walk.

I've got my billing charged to a credit card I don't use for anything else. Now all of sudden I get 2 months behind, they say the card company is not letting the payment go thru. I've ordered another card and the 2 months was paid. Now, the issue is starting again. A payment gets paid, 2 months go by and another letter of nonpayment. I will get with another company when this contract is up.

We signed a 2 year contract with Central Security from May 2016 to May 2018 and gave them our bank information for automatic withdrawal. After our contract expired in 2018 we did not renew the contract when they called us. They kept withdrawing from our account with a different /new name Alert 360 without providing any service to us. They also kept increasing the charge every year. We had no clue on what is this charge. We disputed when we found out recently and requested reversal of all those illegal charges from 2018 to 2024. They only refunded 6 months and denied the rest of charges in spite of several calls and emails.

Their customer service is the worst! I had no problems whatsoever when it was FrontPoint but as soon as it changed to Alert360 things went down the hill. FrontPoint always provided the panel's battery replacement and new sensors for free, forget about it with Alert360. Whenever I tried to contact them to get assistance or to talk to a representative it took me about 30 minutes to be able to find a phone number to call them. Once I had them on the phone their assistance was of no help, some of the agents were even curt and didn't see to care about my issue.

We were hit by a massive hailstorm resulting in replacement of all our windows. Called Alert 360 to replace the sensors on new windows and were told that it was not possible to sensor the vinyl frame; thus none all 42 windows were no longer monitored. They refused to let us out of the contract with 1 month remaining. They continued to charge us for 5 months past the contract expiration and continue to harass by mail, email, phone calls. STAY AWAY from this company.

We’ve used Alert 360 for more than 3 years. We’ve had ongoing issues with cameras buffering and glitching. We’ve made multiple complaints and they’ve sent a tech to our home on multiple occasions and the issue is still not resolved. We pay well over $100 per month and the cameras are basically useless. The cameras they use are provided by Alarm Co and the the Alert 360 tech spent 2 days on the phone with Alarm Co trying to resolve the issue and they are still not working properly. Both Alarm Co and Alert 360 have blamed our issues on our ISP and have stated the distance between our ISP router and our cameras are the issue, which makes absolute ZERO sense because our doorbell and front camera also glitch and they are literally 10 feet from the router. Would not recommend!!

Give me a break. Every time I deal with services for this house, I get people on the phone that are apathetic. This is Georgia, the back of my house faces the woods, and they drilled a hole for the back camera where the bugs find it all day every day. I don't have a ladder this high and wouldn't know what to fill the wall with anyway. This is a new house, I closed in October 2022, and I consider this damage installing the wire to the camera. They won't do anything about it which means I have to pay someone to do what they won't do. I'm so irritated by customer service reps who don't give a crap anymore. Post-pandemic has businesses lazier and more uncooperative than ever.

I called this company and asked them could they come and adjust the camera in the back of the house because I had installed a jacuzzi with a canopy and the canopy was blocking the view of the camera. So they told me they would charge me for adjusting the camera. That was last year so I had made up my mind then that when my contract was up I would not renew with them. So when I told them that I was cancelling when my contract was up all of a sudden they could move the camera but I would have to renew for three more years. I said no. Now my camera in front of the house is not working and they want to charge me to come out and see why. Do you think I want to be affiliated with a company like this. My contract ends next month.

I am updating my review as Alert 360 reached out to me and Michelle ** resolved my concerns. My confidence is restored and Michelle turned me back into a potential future customer.

I had service for 7 years at my office building. No real issues with service during that time. I sold the building and went about cancelling all services at it (utilities, internet, security, etc...). I was not under any contract with this company, but their "policy" is they charge for the month of cancellation (get it, it's prepaid and they will not refund) and then an additional month (no monitoring during this additional month). What company with good business ethics charges when they are not going to provide service.

I was able to get to the right person within the company and a fair outcome was achieved.

Do not use this company! I lived in one state, got news my dad had terminal cancer in another state. Had to sell my house, move in with my mom and take care of dad. They were not very empathetic when I told them the situation and that I had to move out of state. They hounded me to keep paying. When I would not pay for services I was not using. They sent a collection agency after me. No one at Alert 360 was empathetic at all. I cannot reach the collection agency. All I get is voice-mail. THINK TWICE before using this company. Not to mention the amount of false alarms and times my window break alarm would go off for no reason. I would love to work out an arrangement but every time I call they say there is nothing they can do, I signed a contract and they have no termination clause. So DO NOT USE this company. All they care about is money.

So, after 3 properties broken into a whopping total of 6 times, I moved my family out of Lawton, Oklahoma and got rid of any association to this town. The sheriff did catch some involved, but LPD has even gone far enough to tell my alarm service they would not dispatch. No previous alarms at that location. The Last time I was there someone had broke into the house and went through mom's stuff and opened all the blinds, and the alarm system failed to operate again, (I believe Alert 360 is compromised more to that in a minute), as it was supposed to. I figured out how they got in and blocked the entry. They had joggled the garage door open.. and nobody saw nothing apparently. I barred it, and did not see anything missing. Went there today, and I guess I pissed them off by blocking their access. They apparently put their butt against the garage door and literally took a dump on it and let it fall to the floor.

After years with this company and being elderly senior. They tried to push and force me to sign their 36 month long term contract! Tried to call and cancel but agents did nothing to help me with this, only to keep pushing the 36 month contract! Agent keep putting me on hold 10 minutes, then 15 minute, and another 5 minutes. After all that finally I said, "We just want to cancel service!" Then agent said we have to can't write them a cancellation letter? Plus allow them 24 to 48 hours for whatever reason? If you're with them now good luck trying to cancel with them! Very bad customer service and pushy agents! Going to report to BBB.

They do not care about the human element, only the Money Element. Don’t waste your time or money, Law Enforcement won’t even respond to their alarm. If you need them, they won’t be there after the sale is done. It will be 36 months of nada for????

Do yourself a favor and stay away from this company. I should have trusted my gut from the beginning. The installation process was horrible, the gentleman was at my house 'til about midnight trying to figure out what he messed up with our AC when we first moved into our new home. He was trying to install a smart thermometer but it seems to have outsmarted him so we opted out of that part. The house already had 2 touch pads and sensors on the doors and windows from the previous owner so there wasn't much that needed to be done. Finally, he's done and we can get some rest after a long day...wrong, the alarm went off on 3 different occasions in the middle of the night. Called them the next day to fix the issue and they sent the same installer back out. Well this happened for about a week straight until they finally got it fixed and we were almost delirious from lack of sleep just waiting for the alarm to go off.

Installed for 2 years with few problems. The APP can some time be a little confusing to navigate but all-in-all the service has been totally adequate. Occasionally we do have Z-wave communication problems due to the fact that all walls in our house are insulated with aluminum backed fiberglass. To fix this, they installed two Z-wave repeaters in two parts of the 2 story house.

This company always quickly responded to our many false alarms. The actual alarm system is easy to navigate through and also has a nice appearance in our living room. The alarm matches with our decor. We also have a Ring doorbell and having both does really help us feel safe.