Formerly Central Security Group
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About Alert 360
Alert 360 is a security system provider for homes and businesses. It offers multiple packages with different levels of customizable security options and smart integrations. All devices are wireless, with no landline requirements for monitoring services.
Pros & Cons
- 24/7 professional monitoring
- Video camera options
- Wide availability
- Limited price transparency
- Expensive monitoring
You can buy security, surveillance and automation devices individually or as packages. The company doesn’t disclose its pricing on the website but provides free quotes online and over the phone.
Top Alert 360 Reviews
Our editor’s take on Alert 360
Alert 360 could be ideal for protecting commercial properties. Unlike a lot of home alarm companies, Alert 360 offers specialized security solutions for small and medium-sized businesses.
Business security solutions include 24/7 monitoring, reporting and insights, adaptive learning and smart integrations. Devices like cameras, control panels, thermostats and motion sensors are available. But, it’s worth noting that Alert 360 doesn't provide warranties or money-back guarantees on products.
Compare Alert 360 to other security companies
|Rating||# of reviews||Installation||Monitoring||Mandatory commitment*||Equipment package costs before customization||Monitoring costs|
|Alert 360||1.5||183||Professional installation||Not required||36 months; no-contract options available if equipment purchased upfront||Not disclosed||Not disclosed||Read Reviews|
|ADT||4.2||14,624||Professional (included with online purchases)||Required||36 months (60 months if financing equipment)||Start at $599 to $1,387||$45.99 to $59.99||Read Reviews|
|Vivint Smart Home||4.7||29,249||Professional (included with online purchases)||Required||Typical contract is 60 months; month-to-month available with upfront equipment purchase||Start at $997.99 to $2,827.92||$19.99-$29.99+||Read Reviews|
Alert 360 packages
Alert 360 offers four home security packages. All come with a touchscreen control panel, smartphone app, yard sign and window decals. Additional wireless equipment per package:
- Smart Door Lock Package: Includes a keyless door lock, motion sensor and three door/window sensors.
- Smart Home Video Package: Adds an indoor camera, motion sensor and three door/window sensors.
- Door Command Package: Comes with a keyless door lock, doorbell camera, motion sensor and three door/window sensors.
- Complete Smart Home: Includes a keyless door lock, doorbell camera, indoor camera, motion sensor and three door/window sensors.
The company also lets you build your own system with additional equipment, including a garage door control, outdoor cameras, smart lighting and automation, smart thermostats and a network video recorder.
Additional services from Alert 360
Alert 360 offers several other options to protect your home and car, such as the Connected Car plan and the Flex 360 remote security sensor.
The Connected Car plan, which costs $8 a month, is an on-board diagnostic GPS tracker that monitors your vehicle’s location, shows diagnostic information and maintenance alerts, and sends alerts for excessive speeding, sudden acceleration, hard braking and other signs of unsafe driving.
Connected Car integrates with your Alert 360 system to help you create automated actions, such as having the lights turn on when your car parks in the driveway.
The Flex 360 remote security is a battery-powered sensor that provides real-time alerts for your property. Alert 360 states the sensor has an expected battery life of more than two years, and it only requires LTE cellular coverage — Wi-Fi is not required. The sensor lets you know instantly if someone is on your property and sends alerts if doors, windows or gates are opened or closed.
Alert 360 FAQ
Where is Alert 360 available?
Alert 360 is available nationwide. You can schedule security evaluations and professional installation through its local offices.
Is Alert 360 a monitored or unmonitored home security system?
Alert 360 security systems include 24/7 professional monitoring. These services start at $15.95 per month.
How many packages does Alert 360 have?
Alert 360 offers four security packages with varying devices and security levels.
Is Alert 360 a wireless home security system?
Yes, Alert 360’s cameras and sensors are wireless and work for DIY installation. A professional technician can ensure all your devices are up to date and working together.
Alert 360 Reviews
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I had service for 7 years at my office building. No real issues with service during that time. I sold the building and went about cancelling all services at it (utilities, internet, security, etc...). I was not under any contract with this company, but their "policy" is they charge for the month of cancellation (get it, it's prepaid and they will not refund) and then an additional month (no monitoring during this additional month). What company with good business ethics charges when they are not going to provide service.
With every other service cancelled, charges ended at that point with the exception of this one. Ethical companies don't charge for services they are not providing. Unethical business practices cost companies far more than the extra month of charges they get for doing nothing. I made sure to tell the purchaser of the building to use any company but this one as well as I will go out of my way to share this experience with others. They got 1 extra month from me, but I will do everything I can to make sure that cost them more than the extra month
I apologize for your dissatisfaction, Bill. We never want a customer to have a negative experience. What you've described is not reflective of the policies we have in place. We would never charge a customer without offering an option to provide security services for them. Unfortunately, I am unable to locate an account based on the information provided by Consumer Affairs. Please respond via private message w/the phone # or address on your account, so I may further research and work to resolve.
I was able to get to the right person within the company and a fair outcome was achieved.
I gave them ample notice about termination. I had it on my calendar and called and informed with 30 days before the end of my contract. Somehow, how "their records" indicated that I did not do so, and so they hit me with a $24.95 "buyout fee". If you do not pay this fee, then supposedly they reactivate your account and start billing you again. An honest company does not need this sort of income or tactics to trap / nickel & dime customers. Furthermore, they kept jacking my rates annually. If you like fine print, price increases and hidden fees, they may be a good fit. Otherwise, Stay away from Alert360/AMSA.
Thank you for providing your feedback and sharing your experience, Philip. We set a high standard for ourselves and are truly sorry to hear you feel that standard was not met in your interaction with us. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R. Social Media Manager - Alert 360/AMSA
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Do not use this company! I lived in one state, got news my dad had terminal cancer in another state. Had to sell my house, move in with my mom and take care of dad. They were not very empathetic when I told them the situation and that I had to move out of state. They hounded me to keep paying. When I would not pay for services I was not using. They sent a collection agency after me. No one at Alert 360 was empathetic at all. I cannot reach the collection agency. All I get is voice-mail. THINK TWICE before using this company. Not to mention the amount of false alarms and times my window break alarm would go off for no reason. I would love to work out an arrangement but every time I call they say there is nothing they can do, I signed a contract and they have no termination clause. So DO NOT USE this company. All they care about is money.
This customer will need to reach out to the company that is currently managing their account, and correspond with them for any further information.
So, after 3 properties broken into a whopping total of 6 times, I moved my family out of Lawton, Oklahoma and got rid of any association to this town. The sheriff did catch some involved, but LPD has even gone far enough to tell my alarm service they would not dispatch. No previous alarms at that location. The Last time I was there someone had broke into the house and went through mom's stuff and opened all the blinds, and the alarm system failed to operate again, (I believe Alert 360 is compromised more to that in a minute), as it was supposed to. I figured out how they got in and blocked the entry. They had joggled the garage door open.. and nobody saw nothing apparently. I barred it, and did not see anything missing. Went there today, and I guess I pissed them off by blocking their access. They apparently put their butt against the garage door and literally took a dump on it and let it fall to the floor.
Literal human crap. They crapped on the garage door!!! And no one saw anything again?!? The literal insanity that has to be present in a person that could do such a thing is mind-numbing, but the garage door faces the street!!!! Seriously, and pardon my french, but wtf!!! LPD has been completely inept and outright useless in all of these. It is to the point why even call them. You have to do the paperwork yourself and there is never any follow though or as in the case of the most recent and one time in 2 to 3 years alarm system alert at this location, they just refuse to dispatch. The last two property break-ins have had functioning and one had top on the line upgrade within the last year.At one location caught on hidden camera the perps entered and exited for 3 hours a total of 6 people and alarm system with motion detectors did not go off until they were through, some 3 hrs after the initial break in. The latest is the same thing, a fully functional high end alarm system through the same company Alert360 with motion detectors fails to detect movement right in front of the detector where boxes were opened, rifled through, and blinds opened through the house.
Several things going on here.
I think the alarm systems are compromised and that means yours too if you are with Alert 360. 2. the police in Lawton have no serious interest in assisting homeowners in protecting their property. 3. when offenses do occur it is to bothersome for them to do the reports or even make a slight attempt at any follow-through. My best advice is to get out of Lawton as fast as you can because there is some serious funny business going on there. I also warn all Alert 360 customers, based on my experience through all of this I believe that company has been compromised.
The Sheriff there did arrest some based on my own camera footage captured. I did get follow-through from them. Thank you. I have lost 10's of thousands at this point. Get out and avoid Alert 360. The only time their system worked is when police refuse to dispatch. I have went round and round with this company and all I get is cognitive dissonance. Either inept, or aware and not protecting their customers for whatever reason you can guess at.
Alert 360 prides itself on industry-leading customer service and state-of-the-art equipment, and we never want a customer to have a negative experience. We have researched this claim based on the limited information received and have requested evidence of a loss such as an inventory list of items stolen, a police report, an insurance claim or any other form of documentation substantiating a loss. To date this information has been provided. We look forward to resolving this once we receive this.
After years with this company and being elderly senior. They tried to push and force me to sign their 36 month long term contract! Tried to call and cancel but agents did nothing to help me with this, only to keep pushing the 36 month contract! Agent keep putting me on hold 10 minutes, then 15 minute, and another 5 minutes. After all that finally I said, "We just want to cancel service!" Then agent said we have to can't write them a cancellation letter? Plus allow them 24 to 48 hours for whatever reason? If you're with them now good luck trying to cancel with them! Very bad customer service and pushy agents! Going to report to BBB.
They do not care about the human element, only the Money Element. Don’t waste your time or money, Law Enforcement won’t even respond to their alarm. If you need them, they won’t be there after the sale is done. It will be 36 months of nada for????
Do yourself a favor and stay away from this company. I should have trusted my gut from the beginning. The installation process was horrible, the gentleman was at my house 'til about midnight trying to figure out what he messed up with our AC when we first moved into our new home. He was trying to install a smart thermometer but it seems to have outsmarted him so we opted out of that part. The house already had 2 touch pads and sensors on the doors and windows from the previous owner so there wasn't much that needed to be done. Finally, he's done and we can get some rest after a long day...wrong, the alarm went off on 3 different occasions in the middle of the night. Called them the next day to fix the issue and they sent the same installer back out. Well this happened for about a week straight until they finally got it fixed and we were almost delirious from lack of sleep just waiting for the alarm to go off.
From there, we did keep the system for 2 years and it seemed to work ok. We moved homes and considered bringing the security system with us but had a horrible experience with a sales rep named Julie **. She had no idea what she was talking about and went back and forth on pricing compared to what I was already paying and basically was only trying to increase her commissions from what I could tell. When I asked her to send me the breakdown of what I was currently paying compared to what she was trying to charge me, she stopped responding for over a week. I called her and she pretty much treated me like garbage so I decided to end this horrible experience.
I then reached out to a billing supervisor who I believe was named Lolita and she was extremely nice but informed me we could not terminate entirely but she would take 4 months off my contract to assist with the situation. Well, I should have gotten that in writing because with those 4 months discounted they should have stopped charging me last month. I got charged again today so I reached out to billing and got transferred to Sofie who pretty much called me a liar and said there was no way to transfer me to Lolita so we can get her side of things. I offered her the chance to at least discount these last two months and she told me to kick rocks.
Don't waste your time with this company. Do the smart thing and go with a non-contract company like COVE or SIMPLI SAFE. They will do you so much better. I have now been with Cove for 8 months and don't have a single complaint and their customer service has been great. Alert 360 just tries to hold you by the throat and make you pay for your mistake of choosing them in the first place.
Thank you for your feedback Mr. Eric. At Alert 360 we pride ourselves on industry-leading customer service and clearly we did not live up to this standard in your case. We would like to offer our sincere apologies for any inconvenience we may have caused, and wish to thank you for speaking with us yesterday in order to resolve your concerns. Lolita has reported everything has in fact been resolved to your satisfaction and we trust we have exceeded your expectations with your account.
Installed for 2 years with few problems. The APP can some time be a little confusing to navigate but all-in-all the service has been totally adequate. Occasionally we do have Z-wave communication problems due to the fact that all walls in our house are insulated with aluminum backed fiberglass. To fix this, they installed two Z-wave repeaters in two parts of the 2 story house.
This company always quickly responded to our many false alarms. The actual alarm system is easy to navigate through and also has a nice appearance in our living room. The alarm matches with our decor. We also have a Ring doorbell and having both does really help us feel safe.
We use Alert 360 on our office, two rental homes and our Airbnb.. All have been great with installation and returning calls if we have any questions on how to use the app. It's great because we can view all properties in one easy to use app.
Alert 360 Company Information
- Company Name:
- Alert 360
- Company Type:
- Formerly Named:
- Central Security Group
- 2448 E. 81st St. Ste 4300
- Postal Code:
- United States
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