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Brinks vs. Xfinity

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by Jessica Render ConsumerAffairs Research Team
Brinks Home Security™

What is the difference between Brinks and Xfinity?

Brinks and Xfinity offer quality wireless home security, and both have strong points. While Xfinity requires you to rely on its internet service, it also provides the option of self-monitoring. Brinks only has professional monitoring, but it doesn’t tie you to a specific internet or cellular provider.

Installation and cost

brinks home security logoxfinity logo
Installation typeDIY or professionalProfessional
Installation fee$200 to $450$100
Upfront cost$199 to $699Equipment cost of $360 to $600+; financing available
Trial period30-day risk-free30-day money-back guarantee
Contract terms36 months2 years
brinks home security logoDIY or professional$200 to $450$199 to $69930-day risk-free36 months
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guarantee2 years

Monitoring plans and pricing

brinks home security logoxfinity logo
Monitoring price range$39.99 to $49.99/month$30+
Monitoring optionsProfessionalProfessional and self-monitored
Self-monitoringNot offeredSelf protection feature available (live recorded video) for $10/month
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoring$39.99/month$30+
Upgraded professional monitoring$49.99/month$40+
brinks home security logo$39.99 to $49.99/monthProfessionalNot offeredNot offered$39.99/month$49.99/month
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/monthNot offered$30+$40+

Security equipment

brinks home security logoxfinity logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
Siren
Panic buttonVia touch-screen control panel
Yard sign
brinks home security logoWirelessIndoor and outdoor cameras
xfinity logoWirelessIndoor and outdoor camerasVia touch-screen control panel

Smart-home features

brinks home security logoxfinity logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
Smart thermostatCompatible with Carrier Cor, ecobee, Zen
Garage door controlCompatible with Chamberlain LiftMaster
Temperature sensor
Water sensor
Smoke detector
CO2 detector
brinks home security logo
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster

Technology

brinks home security logoxfinity logo
Mobile app
Mobile app monitoring
iOS rating3.84.4
Android rating2.94.5
Notification/alert optionsPush and textText, email, push and TV
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsApple TV integration
brinks home security logo3.82.9Push and textApple TV integration
xfinity logo4.44.5Text, email, push and TV

Reputation on ConsumerAffairs

brinks home security logoxfinity logo
Overall star rating4.241.61
Verified customer reviewsBrinks reviewsXfinity reviews
brinks home security logo4.24Brinks reviews
xfinity logo1.61Xfinity Home reviews

All information accurate as of publishing date.

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    Brinks

    Brinks is a trusted name in home security. You can easily customize its plans, and there are a variety of home automation options. The wireless technology and transparent pricing make Brinks a solid choice in home security.

    Brinks plans

    • Smart Security Essential: The basic plan is $199 and comes with a control panel, one motion sensor, two door sensors and a yard sign. Monitoring services are $39.99 a month.
    • Smart Security Complete: This plan is $349 and includes one control panel, one video doorbell, one motion sensor, two door sensors and a yard sign. Monitoring services are $44.99 a month.
    • Smart Security Ultimate: This plan is $699 and includes one control panel, one video doorbell, one motion sensor, three door sensors, one outdoor camera and one yard sign. Monitoring services cost $49.99 a month.

    What Brinks customers say

    Reviews for Brinks left on ConsumerAffairs describe timely responses from knowledgeable service technicians and overall friendly and professional service. Some customer reviews mention long hold times with customer service and the need to call a few times to get problems resolved. Most Brinks customers seem to be happy with the system.

    Brinks' reps were very good, and everything was good. I'm more confident when I'm out of town, that I can look in on my property and see what's going on. I can see everything that's going on inside and outside my house.”

    Charles of Warner Robins, GA

    Xfinity

    Xfinity home security is targeted at existing Xfinity customers or those interested in using its other services — the system only works with the company’s voice remote. You can choose professional monitoring or self-monitoring, and you can also choose between upfront payments and no-interest financing.

    Xfinity plans

    • Self Protection: For $10 monthly, this no-contract option lets you use Xfinity internet to monitor your home with the Xfinity app. It requires an Xfinity camera, which you can purchase for $5 a month for 24 months.
    • Base Home System: This option costs either $15 a month for 24 months or $360 upfront. It includes a touch-screen controller, three door/window sensors and one motion sensor.
    • Complete Home System: This plan costs $20 monthly for 24 months or a one-time payment of $480. The plan includes a touch-screen controller, five door/window sensors, one motion sensor, a wireless keypad and one indoor/outdoor camera.
    • Ultimate Home System: This plan costs $25 a month for 24 months or a single payment of $600. It includes a touch-screen controller, 10 door/window sensors, one motion sensor, a wireless keypad and two indoor/outdoor cameras.

    What Xfinity customers say

    Xfinity receives mixed reviews on ConsumerAffairs, with some customers describing issues with customer service interactions and the time it took to get issues resolved. Those who had more positive experiences commented on the quality of the cameras and the easy-to-use app, and some thought the product was a good quality and value for the cost.

    The cameras work well. The customer services is great at helping you solve [an] issue if one comes up. So far we haven't ... had [a] problem. But if we do this company seems to be on top its game.”

    Ruth of Hampton, GA

    Bottom line: Brinks or Xfinity?

    Brinks and Xfinity are both good options when it comes to home security. While Brinks is an option for any possible customer, Xfinity requires connection to its own internet and devices. Both companies have contract terms, but Xfinity also has the option to pay upfront.

    • Brinks is best for customers who want more home automation to pair with their security system.
    • Xfinity is best for those who want a self-monitoring option and are existing Xfinity customers or willing to switch.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.