Xfinity vs. Frontpoint

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Written by Taylor Sansano
Edited by Justin Martino

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    Frontpoint

    Xfinity and Frontpoint differences

    Xfinity and Frontpoint are both great home security companies. Where Frontpoint stands apart is its smart-home integrations, although the higher-end monitoring plan must be in place to access all the features. Xfinity, on the other hand, is known for its ability to streamline payments across the board, including for internet, TV and security. Both include a 30-day trial and offer packages for $0 down.

    Installation and cost

    xfinity logofrontpoint logo
    Installation typeProfessionalDIY
    Installation fee$100None
    Upfront costEquipment cost of $360 to $600+; financing available$392.40 to $797.88 upfront; financing available
    Trial period30-day money-back guarantee30-day risk-free guarantee
    Contract termsTwo years36 months; month-to-month available if equipment purchased upfront
    xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years
    frontpoint logoDIYNone$392.40 to $797.88 upfront; financing available30-day risk-free guarantee36 months; month-to-month available if equipment purchased upfront

    Monitoring plans and pricing

    xfinity logofrontpoint logo
    Monitoring price range$30+$50/month
    Monitoring optionsProfessional and self-monitoredProfessional
    Self-monitoringSelf protection feature available (live recorded video) for $10/monthNot offered
    Upgraded self-monitoringNot offered
    24/7 professional monitoring$30+$50/month
    Upgraded professional monitoring$40+Not offered
    xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+
    frontpoint logo$50/monthProfessionalNot offeredNot offered$50/monthNot offered

    Security equipment

    xfinity logofrontpoint logo
    Wired or wireless?WirelessWireless
    Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
    Video doorbell
    Control panel
    Motion sensor
    Entry sensor
    Glass break sensor
    Keychain remote
    SirenNot specifiedNot listed
    Panic buttonVia touch-screen control panelPanic pendant
    Yard sign
    xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel
    frontpoint logoWirelessIndoor and outdoor camerasNot listedPanic pendant

    Smart-home features

    xfinity logofrontpoint logo
    Smart locksCompatible with August, Kwikset and Yale
    Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
    Smart thermostatCompatible with Carrier Cor, ecobee, Zen
    Garage door controlCompatible with Chamberlain LiftMasterNot listed
    Temperature sensorNot listed
    Water sensor
    Smoke detector
    CO detector
    xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMasterCompatible with Chamberlain LiftMaster
    frontpoint logoNot listedNot listed

    Technology

    xfinity logofrontpoint logo
    Mobile app
    Mobile app monitoring
    iOS rating4.44.4
    Android rating4.53.3
    Notification/alert optionsText, email, push and TVEmail, text and push
    Home automation capabilities
    Voice integration
    Amazon Alexa
    Google HomeNot specified
    Other integrationsNot specifiedZ-Wave products
    xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified
    frontpoint logo4.43.3Email, text and pushZ-Wave products

    Reputation on ConsumerAffairs

    xfinity logofrontpoint logo
    Overall star rating3.63.6
    Verified customer reviewsXfinity Home reviewsFrontpoint reviews
    xfinity logo3.6Xfinity Home reviews
    frontpoint logo3.6Frontpoint reviews

    All information accurate as of publishing date.

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      Xfinity

      Xfinity sells home security solutions with multiple smart-home integration options. As a telephone and internet provider, Xfinity also lets you combine network solutions in one easy monthly cost. Xfinity’s DIY monitoring does come at an additional cost, which might not be ideal for all customers but isn’t unheard of in the industry. Professional monitoring starts at $30 per month and does not require a contract. Customers don’t have to pay an upfront cost with Xfinity.

      Xfinity packages

      • Base Home System: The Base Home System is $15 a month for 24 months. This package comes with three door/window sensors, a motion sensor and a control system. Customers can also choose to pay an upfront cost of $350.
      • Complete Home System: The Complete Home System is $20 per month for 24 months. This package comes with five door/window sensors, a motion sensor, a wireless keypad, an indoor/outdoor camera and a control system. Customers can pay $480 upfront instead.
      • Ultimate Home System: The Ultimate Home System is $25 a month for 24 months. This package includes 10 door/window sensors, a motion sensor, a wireless keypad, two indoor/outdoor cameras, a control system and a yard sign. Customers can also make one payment of $600.

      What Xfinity customers say

      Overall, Xfinity has mixed reviews on our site. Positive reviewers highlight Xfinity’s HD cameras and app. Some reviews mention the company’s customer service, while others say that the battery sensors don’t last very long (less than a year).

      Very safe and reliable system. Never had any problems. Easy to use and to understand. Customer service is friendly and always willing to help. The setup and installation of the product was quick and easy enough to understand for even someone who doesn't have much experience."

      Shana of Ware, MA

      Frontpoint

      Frontpoint is known for offering a wide variety of products and services. Frontpoint stocks a wide variety of security equipment at competitive prices, and there’s no contract requirement if you purchase your equipment upfront — equipment starts at $99. Customers may also choose to finance their system.

      Frontpoint plans

      Customers who want to monitor their system remotely or utilize smart-home integrations must pay for Frontpoint’s upgraded monitoring package, which is relatively expensive compared to Xfinity's. Upgraded monitoring comes with many additional features and rounds out the system, however.

      • Interactive monitoring plan: This plan is best if you just need professional monitoring. It’s $1.48 per day, or about $45 per month, and includes live monitoring from professionals, protection technology, the ability to set unique codes per user and automated system checks.
      • Ultimate monitoring plan: This plan is required if you want to utilize all the smart-home capabilities that a Frontpoint system has to offer. It costs $1.64 per day, or about $50 per month, and includes everything from the Interactive plan plus home automation controls. Customers can watch live video footage, control smart-home devices and receive motion notifications in real time.

      What Frontpoint customers say

      Frontpoint has many 4- and 5-star reviews on our site. Customers like how easy it is to set up the equipment themselves and how the company provides personalized help for those who need more assistance. Some customers encountered issues with hardware, like doorbell cameras or sensors not working properly. Most of these concerns were resolved quickly, but there were a few reviewers who were not able to receive help and felt they were billed unfairly.

      [...] I like the fact that everything can be done through the app on the smartphone. This is very convenient, especially for all the family members, because we are all connected to the app. Everybody can put the alarm on and off. Also, I like the history in the app where we can see what happened in the house, which door was open, closed, things like that. I feel good in my house now."

      Delphine of Short Hills, NJ

      Bottom line: Xfinity or Frontpoint?

      Both Xfinity and Frontpoint charge for DIY monitoring, which is annoying for many customers but puts them on roughly the same playing field when comparing options. Frontpoint is a bit more expensive, but its benefits are greater. Xfinity doesn’t sell a video doorbell, which is usually most homeowners' starting place for a security system, but it does offer professional installation and support.

      • Xfinity is best for existing Xfinity customers and those who want professional support when creating and installing a system.
      • Frontpoint is best for customers who want the maximum level of smart-home integrations.
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