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Xfinity vs. Frontpoint

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by Jessica Render ConsumerAffairs Research Team
Frontpoint

Xfinity and Frontpoint differences

Xfinity and Frontpoint are both great home security companies. Where Frontpoint stands apart is its smart-home integrations, although the higher-end monitoring plan must be in place to access all the features. Xfinity, on the other hand, is known for its ability to streamline payments across the board, including for internet, TV and security. Both include a 30-day trial and offer packages for $0 down.

Installation and cost

xfinity logofrontpoint logo
Installation typeProfessionalDIY
Installation fee$100None
Upfront costEquipment cost of $360 to $600+; financing available$392.40 to $598.41 upfront; financing available
Trial period30-day money-back guarantee30-day risk-free guarantee
Contract termsTwo years36 months, month-to-month available if equipment purchased upfront
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years
frontpoint logoDIYNone$392.40 to $598.41 upfront; financing available30-day risk-free guarantee36 months, month-to-month available if equipment purchased upfront

Monitoring plans and pricing

xfinity logofrontpoint logo
Monitoring price range$30+$50/month
Monitoring optionsProfessional and self-monitoredProfessional
Self-monitoringSelf protection feature available (live recorded video) for $10/monthNot offered
Upgraded self-monitoringNot offered
24/7 professional monitoring$30+$50/month
Upgraded professional monitoring$40+Not offered
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+
frontpoint logo$50/monthProfessionalNot offeredNot offered$50/monthNot offered

Security equipment

xfinity logofrontpoint logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot specifiedNot listed
Panic buttonVia touch-screen control panelPanic pendant
Yard sign
xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel
frontpoint logoWirelessIndoor and outdoor camerasNot listedPanic pendant

Smart-home features

xfinity logofrontpoint logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
Smart thermostatCompatible with Carrier Cor, ecobee, Zen
Garage door controlCompatible with Chamberlain LiftMasterNot listed
Temperature sensorNot listed
Water sensor
Smoke detector
CO detector
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster
frontpoint logoNot listedNot listed

Technology

xfinity logofrontpoint logo
Mobile app
Mobile app monitoring
iOS rating4.44.4
Android rating4.53.3
Notification/alert optionsText, email, push and TVEmail, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google HomeNot specified
Other integrationsNot specifiedZ-Wave products
xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified
frontpoint logo4.43.3Email, text and pushZ-Wave products

Reputation on ConsumerAffairs

xfinity logofrontpoint logo
Overall star rating1.614.0
Verified customer reviewsXfinity Home reviewsFrontpoint reviews
xfinity logo1.61Xfinity Home reviews
frontpoint logo4.0Frontpoint reviews

All information accurate as of publishing date.

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    Xfinity

    Xfinity sells home security solutions with multiple smart-home integration options. As a telephone and internet provider, Xfinity also lets you combine network solutions in one easy monthly cost. Xfinity’s DIY monitoring does come at an additional cost, which might not be ideal for all customers but isn’t unheard of in the industry. Professional monitoring starts at $30 per month and does not require a contract. Customers don’t have to pay an upfront cost with Xfinity.

    Xfinity packages

    • Base Home System: The Base Home System is $15 a month for 24 months. This package comes with three door/window sensors, a motion sensor and a control system. Customers can also choose to pay an upfront cost of $350.
    • Complete Home System: The Complete Home System is $20 per month for 24 months. This package comes with five door/window sensors, a motion sensor, a wireless keypad, an indoor/outdoor camera and a control system. Customers can pay $480 upfront instead.
    • Ultimate Home System: The Ultimate Home System is $25 a month for 24 months. This package includes 10 door/window sensors, a motion sensor, a wireless keypad, two indoor/outdoor cameras, a control system and a yard sign. Customers can also make one payment of $600.

    What Xfinity customers say

    Overall, Xfinity has mixed reviews on our site. Positive reviewers highlight Xfinity’s HD cameras and app. Some complaints mention the company’s customer service, while others say that the battery sensors don’t last very long (less than a year).

    Very safe and reliable system. Never had any problems. Easy to use and to understand. Customer service is friendly and always willing to help. The setup and installation of the product was quick and easy enough to understand for even someone who doesn't have much experience."

    Shana of Ware, MA

    Frontpoint

    Frontpoint is known for offering a wide variety of products and services. Frontpoint stocks a wide variety of security equipment at competitive prices, and there’s no contract requirement if you purchase your equipment upfront — equipment starts at $99. Customers may also choose to finance their system.

    Frontpoint plans

    Customers who want to monitor their system remotely or utilize smart-home integrations must pay for Frontpoint’s upgraded monitoring package, which is relatively expensive compared to Xfinity's. Upgraded monitoring comes with many additional features and rounds out the system, however.

    • Interactive monitoring plan: This plan is best if you just need professional monitoring. It’s $1.48 per day, or about $45 per month, and includes live monitoring from professionals, protection technology, the ability to set unique codes per user and automated system checks.
    • Ultimate monitoring plan: This plan is required if you want to utilize all the smart-home capabilities that a Frontpoint system has to offer. It costs $1.64 per day, or about $50 per month, and includes everything from the Interactive plan plus home automation controls. Customers can watch live video footage, control smart-home devices and receive motion notifications in real time.

    What Frontpoint customers say

    Frontpoint has many 4- and 5-star reviews on our site. Customers like how easy it is to set up the equipment themselves and how the company provides personalized help for those who need more assistance. Some customers encountered issues with hardware, like doorbell cameras or sensors not working properly. Most of these concerns were resolved quickly, but there were a few reviewers who were not able to receive help and felt they were billed unfairly.

    [...] I like the fact that everything can be done through the app on the smartphone. This is very convenient, especially for all the family members, because we are all connected to the app. Everybody can put the alarm on and off. Also, I like the history in the app where we can see what happened in the house, which door was open, closed, things like that. I feel good in my house now."

    Delphine of Short Hills, NJ

    Bottom line: Xfinity or Frontpoint?

    Both Xfinity and Frontpoint charge for DIY monitoring, which is annoying for many customers but puts them on roughly the same playing field when comparing options. Frontpoint is a bit more expensive, but its benefits are greater. Xfinity doesn’t sell a video doorbell, which is usually most homeowners' starting place for a security system, but it does offer professional installation and support.

    • Xfinity is best for existing Xfinity customers and those who want professional support when creating and installing a system.
    • Frontpoint is best for customers who want the maximum level of smart-home integrations.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.