Xfinity Home

Xfinity Home Reviews

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Overall Rating1.7 out of 5
See all 79 reviews & ratings

About Xfinity Home Reviews

Xfinity Home is a home security provider that offers customizable systems with 24/7 monitoring service. With an Xfinity alarm system, you can choose from equipment packages or shop a la carte. Professional installation services are available to ensure the system is set up properly.

    Pros & Cons

    Pros

    • Professional and DIY installation options
    • User-friendly app
    • Smart-home integrations

    Cons

    • Limited availability
    • No wireless cameras
    • Expensive

    Bottom Line

    Xfinity home security systems are easy to use and include high-tech automation features and real-time monitoring. Equipment costs are a little on the high end, but it could still be a good option for self-monitoring if you’re already a Comcast customer.

    Featured Reviews

    Verified
    Fairburn, GA

    The system overall is working very well. I'm able to use the cameras when I am away to see what's going on and the video screen makes me aware of all movements. … I'm pleased with...

    Read full review
    Verified
    Murfreeesboro, TN

    I have had XFINITY wired security system but it just seemed way too expensive for the service we had with only three cameras! There are so many different choices I feel like I nee...

    Read full review

    Xfinity security system cost

    Xfinity Home offers three pre-built equipment packages that cost between $360 and $600. You can purchase additional devices individually. These equipment packages are purchased with a one-time payment or with a payment plan of up to 24 months.

    All packages also include cellular backup, a yard sign and access to the Xfinity Home app.

    • Base Home System: $360 upfront or finance for $15 per month over 24 months. Package includes a touch-screen controller, three door/window sensors, one motion sensor and a yard sign.
      Good for: Smaller homes with up to two entrances
    • Complete Home System: $480 upfront or finance for $20 per month over 24 months. Package includes a touch-screen controller, five door/window sensors, one motion sensor, one keypad and one camera.
      Good for: Medium-sized homes with multiple doors and windows
    • Ultimate Home System: $600 upfront or finance for $25 per month over 24 months. Package includes a touch-screen controller, 10 door/window sensors, one motion sensor, one keypad and two cameras.
      Good for: Larger homes with several different entryways

    Xfinity monitoring plans

    Xfinity offers three monitoring plans. Monitoring plans typically require equipment fees and are tied to a contract, which may vary in terms of duration and cancellation policies.

    Self ProtectionPro ProtectionPro Protection Plus
    xfinity home self protection plan imagexfinity home pro protection plan imagexfinity home pro protection plan plus image
    Professionally monitored
    DIY installation
    24/7 video recording
    Access to Xfinity app
    Monthly cost $10 $30 $40

    How does Xfinity Home compare?

    Compare Xfinity with similarly rated home security companies.

    Xfinity HomeFrontpointADTVivintSimpliSafeRing
    Rating1.73.94.54.72.31.8
    # of reviews798,05814,81330,339408107
    Monitoring Optional Required Required Required Optional Optional
    Installation DIY or professional ($100) DIY Professional (included with online purchases) Professional (included with online purchases) DIY or professional ($99+) DIY or professional ($129.99 to $259.99)
    Monthly fee $10 $49.99 $45.99 to $61.99 $29.99 and up $9.99 to $29.99 $3.99 to $10
    READ REVIEWS READ REVIEWS READ REVIEWS READ REVIEWS READ REVIEWS READ REVIEWS

    Xfinity FAQ

    How much does Xfinity Home cost per month?

    Xfinity Home security monitoring plans cost $10 to $40 per month. If you choose a 24-month payment plan for your equipment, your monthly cost will be $15 to $25 higher until you pay it off.

    What equipment is compatible with Xfinity?

    Xfinity Home platform and app is compatible with the following smart device:

    • August Smart Lock
    • ecobee smart thermostats
    • Caséta wireless lighting by Lutron
    • Sengled lights
    • Philips Hue lights
    • Kwikset SmartCode door locks
    • Yale Assure Lock with Zigbee
    • LIFX lights
    • Carrier Côr thermostats
    • Leviton Decora Smart Zigbee lighting controls
    • GE-branded in-wall switches and plug-ins
    Do I have to install Xfinity Home security equipment myself?

    Pro Protection and Pro Protection Plus packages come with professional installation. With Self Protection, you install and monitor everything yourself.

    How do Xfinity home security systems work?

    Xfinity utilizes both broadband and cellular connections to provide reliable and redundant communication. The system supports home automation features, allowing users to control devices and monitor their homes remotely. It also integrates with other Xfinity services, such as internet and cable TV, for a unified experience.

    Is Ring compatible with Xfinity Home?

    No, Ring devices are not compatible with Xfinity Home.

    What is Xfinity Home’s return policy?

    Xfinity offers a 30-day money-back guarantee on its home security services and equipment. After that, you’re responsible for all outstanding charges.

    Where is Xfinity available?

    Security systems require a subscription to Xfinity Internet, which has somewhat limited availability. It’s really only an option if you live in one of the following states or Washington, D.C.

    • Alabama
    • Arkansas
    • Arizona
    • California
    • Connecticut
    • Delaware
    • Massachusetts
    • Maryland
    • Maine
    • Michigan
    • Minnesota
    • Mississippi
    • North Carolina
    • New Jersey
    • New Mexico
    • New York
    • Ohio
    • Oregon
    • South Carolina
    • Tennessee
    • Texas
    • Utah
    • Virginia
    • Vermont
    • Washington
    • West Virginia

    Is Xfinity home security good?

    We like the security features that Xfinity offers, including the convenience of monitoring a property remotely through the app.

    “I love the security I get from this security system. The fact that I can see who is on my property is a total win for me,” a reviewer in New Jersey said.

    The equipment is often highly rated, but customers sometimes have complaints about technical issues, customer service and difficulty canceling services. Another downside is that you have to already be a Comcast customer, which somewhat limits availability. If you’re not, it’s worth it to look into your other options to see if you can find a better deal.

    Xfinity Home Reviews

    ConsumerAffairs has collected 79 reviews and 318 ratings.

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    Page 1 Reviews 0 - 10

    Reviewed Sept. 7, 2023

    We decided to change carriers after Xfinity increased their charges on our account. We discovered that after paying for Xfinity's home alarm system that the alarm system was NOT transferrable to another company. We were not told that when we bought the alarm system. Buyer beware.

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    Tech

    Reviewed Aug. 8, 2023

    We have had Xfinity internet and cable for a while. Last 3 months. It has been HORRIBLE!!!! Out more than working. Takes HOURS & HOURS to get through to a person. Technician here like 2 hours Saturday. Worked when he left. Out for at least an hour every day since then. Absolutely HORRIBLE.

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      Customer Service

      Reviewed May 29, 2023

      I call Xfinity on a technical issue which was resolved on 5/23. During the call the agent said my bill could get lowered by $30/mo. We reviewed the promotion and I agreed. I received my first bill and instead of $30 less it was $30 more. I called Xfinity and requested they reinstate my previous service. They said no problem but now I’m paying over $12 more a month because there is not a promotion they can apply. The service is good but it is very pricey and be aware of the deceptive marketing they advertise. Very disappointed and frustrated with Xfinity and will be looking for alternate options. Also it is very difficult to get a live human on a service call. They want to use text chat.

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      Customer ServiceCamera & VideoTech

      Reviewed April 13, 2023

      Xfinity, YOUR COMPANY NEEDS TO BE BOYCOTTED! YOUR COMPANY NEEDS TO BE SHUT DOWN! This review is going to be posted everywhere! You want to overcharge ALL OF YOUR CUSTOMERS IS **! We are calling you out on how ** your customer service is! You need to bring back American Workers not workers from other countries, tell me otherwise and I’ll call your **.

      Your service, including internet service, customer service, everything needs a makeover! The fact that you want to push for technicians to call customers vs coming to customers home is **! The fact that your security cameras are not waterproof is absolutely ridiculous. Your company not wanting to compensate till after service is horrible. Marking your jobs complete when no one shows up is not acceptable! Not returning your customers' calls is not acceptable! If you can’t take care of your customers come collect your crap!

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      Customer Service

      Reviewed March 6, 2023

      1. Poor customer service.
      2. Overseas call center with poor English skills.
      3. Poor programming with too many commercials/ads.
      4. Cannot speak to someone in the USA.
      5. Pricing is not in line with the service/programming they provide.
      6. Poor in every way possible.

      7. They absolutely do not care about their customers.

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      Reviewed Feb. 23, 2023

      Beware of this company. I had Xfinity Home security for 9 months, then canceled. I was charged the balance for the equipment, even though it was returned at the local xfinity store, and I have the receipt to prove it. They claim I was "buying" the equipment. I was not aware of this because the previous 3 times I had this service, I always had to return it. Now they refuse to help me. I'm being charged over $300 for absolutely nothing, while xfinity makes more money with the equipment that I returned. It's theft by deception. The local xfinity store even admits their mistake for accepting the return without telling me. Still NO ONE will fix the issue. I have no equipment and a $300 bill for nothing. Beware of doing any business with Xfinity!!

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      Customer ServiceSales & Marketing

      Reviewed Jan. 4, 2023

      We have Xfinity for internet/tv/dvr. We had a plan that worked well for us. We began to have poor connectivity with our internet and called in a service request. While on the phone with the Xfinity rep, we were offered the EXACT plan for $10 less. When we asked them if they were certain that it was the same plan and was assured that it was. We agreed, who wouldn't? That was our mistake, trusting Xfinity. We found out the next day that it was the same plan just minus Showtime. It was a classic "bait & switch". So we asked for the old package to be put back onto our account (for the same cost) and they did, yet this time it was minus the DVR storage. They told us that if we wanted the DVR storage, then WE would have to pay $10 MORE a month. So now we're back to the same plan, same storage but WE'RE paying more for it. Xfinity is a bad player. Stay away!

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      Customer ServiceOnline & App

      Reviewed Dec. 31, 2022

      Xfinity is nothing more than a large con-game. They make promises of "hot spots" and back up systems which virtually do not exist. We have life support equipment at home that they EXCLUSIVELY SAID would be maintained in an emergency, yet we were without internet and cell phone access for 2 hours +! They're so large that they don't care about complaints. Customer service is not in their vocabulary. Try finding their customer service contact info... it's buried in their website. They direct to to a bad loop "bot" that addresses nothing more than upgrades. If you want to get their attention, I've found that filing a formal complaint with the FCC and your state's Attorney General's office is the easiest & fastest way. Better yet find an alternative to these CON ARTISTS!

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      Contract & TermsSales & Marketing

      Reviewed Dec. 28, 2022

      I worked a night shift. Excepted a call from Xfinity. Salesman was told to make it quick. I had worked the nightshift and was in bed. He went over the some sales pitch. I agreed to all BUT the security camera at 10.00 month for 2 yr. You can buy a package of cameras for that price. Any rate. I said NO to the camera. I signed the new package (higher speed internet). I received this camera in the mail. Never hooked it up.

      Was told I had to buy it since I signed the new contract. Humm. Low and behold . Without my knowledge the camera was included... Whatever happened to the PRE Recorded conversation between the salesman and myself. It clearly would prove I did NOT want that camera. People be aware. Read everything before signing. I ended up paying 200.00 for a security camera that will only work with Xfinity service and the now that we payed for it. I've tried hooking it up. We get nothing from this camera. What a waste of my money!

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      Customer Service

      Reviewed Feb. 5, 2022

      I called Xfinity to get Home security system, the customer service offered me options and said it will cost $20 per month. The final bill I received of $60 per month. I had to call them 8-9 times wasting 4 hours and supervisor didn't care abt anything and asked me to cancel service. I have been a loyal customer of Xfinity of 15 years and this is how we are treated. Shame on Xfinity.

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        Xfinity Home Company Information

        Company Name:
        Xfinity Home
        Website:
        www.xfinity.com