Xfinity Home

1. Poor customer service.

Beware of this company. I had Xfinity Home security for 9 months, then canceled. I was charged the balance for the equipment, even though it was returned at the local xfinity store, and I have the receipt to prove it. They claim I was "buying" the equipment. I was not aware of this because the previous 3 times I had this service, I always had to return it. Now they refuse to help me. I'm being charged over $300 for absolutely nothing, while xfinity makes more money with the equipment that I returned. It's theft by deception. The local xfinity store even admits their mistake for accepting the return without telling me. Still NO ONE will fix the issue. I have no equipment and a $300 bill for nothing. Beware of doing any business with Xfinity!!

We have Xfinity for internet/tv/dvr. We had a plan that worked well for us. We began to have poor connectivity with our internet and called in a service request. While on the phone with the Xfinity rep, we were offered the EXACT plan for $10 less. When we asked them if they were certain that it was the same plan and was assured that it was. We agreed, who wouldn't? That was our mistake, trusting Xfinity. We found out the next day that it was the same plan just minus Showtime. It was a classic "bait & switch". So we asked for the old package to be put back onto our account (for the same cost) and they did, yet this time it was minus the DVR storage. They told us that if we wanted the DVR storage, then WE would have to pay $10 MORE a month. So now we're back to the same plan, same storage but WE'RE paying more for it. Xfinity is a bad player. Stay away!

Xfinity is nothing more than a large con-game. They make promises of "hot spots" and back up systems which virtually do not exist. We have life support equipment at home that they EXCLUSIVELY SAID would be maintained in an emergency, yet we were without internet and cell phone access for 2 hours +! They're so large that they don't care about complaints. Customer service is not in their vocabulary. Try finding their customer service contact info... it's buried in their website. They direct to to a bad loop "bot" that addresses nothing more than upgrades. If you want to get their attention, I've found that filing a formal complaint with the FCC and your state's Attorney General's office is the easiest & fastest way. Better yet find an alternative to these CON ARTISTS!

I worked a night shift. Excepted a call from Xfinity. Salesman was told to make it quick. I had worked the nightshift and was in bed. He went over the some sales pitch. I agreed to all BUT the security camera at 10.00 month for 2 yr. You can buy a package of cameras for that price. Any rate. I said NO to the camera. I signed the new package (higher speed internet). I received this camera in the mail. Never hooked it up.

I called Xfinity to get Home security system, the customer service offered me options and said it will cost $20 per month. The final bill I received of $60 per month. I had to call them 8-9 times wasting 4 hours and supervisor didn't care abt anything and asked me to cancel service. I have been a loyal customer of Xfinity of 15 years and this is how we are treated. Shame on Xfinity.

Do not do business with Xfinity/Comcast. Sleazy behavior. Get everything in writing - and do not agree to anything over the phone or by email. They are awful - and will approach you to try and lock you into a commitment for their bad product. Run, don’t walk away.

Having been a customer of Comcast/Xfinity since cable first became available here in Stockton, California, I have had great service! However, in the last 3 + years everything has quickly gone downhill. I love all the options and premium channels they offer which is why it is so hard to leave them. Their prices and service calls are EXTREMELY high!!!! But for the last 3 plus years I have finally finally decided enough is enough. Deceptive customer service tricks to temporarily placate me about my service is common now. They have been to my house literally over 12 times. Now when I call in (taking a minimum of 30 minutes to get to an actual live person) they then put me through a drill of cold booting the system by unplugging everything to try and fix it plus a bunch of other time-wasting procedures.

I was excited to have this installed.. I did not realize all the components and wiring, however. The camera was small but I did like the features that came with it, like I.e. weather map and all the notifications. Also was easy to use the app on my phone.. I just had wished it wasn’t so expensive over time.

I love the security I get from this security system. The fact that I can see who is on my property is a total win for me. We have many packages delivered since covid and protection is important to us. It certainly fits our needs.