Brinks Home Security™

Brinks Home Security™

(Previously MONI)

 1.2/5 (93 reviews)
  • 5 stars
  • 4 stars
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  • 2 stars
  • 1 stars

About Brinks Home Security™

Brinks Home offers a variety of home security and home automation equipment to keep your home safe and secure. The company has three plans, which each come with a 30-day trial period. Set up your Brinks Home package yourself or hire a professional to install it. Brinks Home systems include 24/7 professional monitoring and a two-year warranty.

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    Overall Satisfaction Rating

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    Pros

    • Affordable options
    • Product warranties
    • Simple setup
    • Compatible with smart-home tech

    Cons

    • Strict cancellation policy
    • No cameras in basic package

    Bottom Line

    Brinks offers technologically advanced systems at affordable rates. Although the cancellation policy could be better, we like its straightforward pricing and additional equipment options.

    Top Brinks Home Security™ Reviews

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    Rated with 5 stars
    Verified

    … Somebody tried to break into my house one day and I had set the alarm. They opened the window and it set off the alarms so my neighbors ran out and cops showed up. I feel more ...

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    Rated with 5 stars
    Verified

    I added one camera, then I added a keypad in my bedroom. Brinks came out pretty fast and they also replaced a keypad downstairs, because my ex-husband punched it, and they were su...

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    Brinks Home Security costs

    Brinks packages start between $199 and $699. Systems are customizable, so expect to pay more if you want additional equipment or upgrades. Monthly monitoring fees range from $39.99 per month to $49.99 per month.

    • Upfront cost: $199 to $699
    • Monitoring price range: $39.99 per month to $49.99 per month
    • Installation fee: $200 to $450

    Costs vary by location, however, so it’s best to contact a representative for the most accurate estimate.

    For more, compare pricing for Ring vs. Brinks, Brinks vs. Vivint and SimpliSafe vs. Brinks.

    Brinks Home Security packages

    Brinks Home Security has three professionally monitored security systems: Smart Security Essential, Smart Security Complete and Smart Security Ultimate.

    You can install a system yourself or request professional setup for a fee. The entire system is wireless, so no drilling is involved. Brinks offers an industry-standard 36-month contract.

    • Smart Security Essential: For $199, the Smart Security Essential package includes a control panel, wireless motion detector, two door sensors, a yard sign and window stickers. Monitoring services are $39.99 per month. This system is designed for DIY installation.
    • Smart Security Complete: For $349, the Smart Security Complete package comes with everything in the Essential plan plus a doorbell camera. Monitoring service with this plan costs $44.99 per month.
    • Smart Security Ultimate: For $699, the Smart Security Ultimate package comes with everything in the Essential and Complete packages plus an extra door sensor and an outdoor camera. Monitoring services are $49.99 per month. Professional installation is required for the camera.

    Brinks Equipment

    All of Brinks’ equipment comes with a two-year warranty. You can use voice command technologies like Google Assistant and Amazon Alexa with specific Brinks Home systems. The Smart Security systems are compatible with Alarm.com, Google Assistant, Siri and Alexa. Plans from Brinks Home come with the following equipment:

    Smart Security EssentialSmart Security CompleteSmart Security Ultimate
    Door sensors2 sensors2 sensors3 sensors
    Control panel
    Motion panel
    Yard sign and stickers
    Doorbell camera
    Smoke detector
    Outdoor camera
    Smart Security Essential2 sensors
    Smart Security Complete2 sensors
    Smart Security Ultimate3 sensors

    You can add additional equipment, like indoor and outdoor cameras, to your system for an extra charge, including HD indoor cameras, carbon monoxide detectors, extra door sensors, glass break detectors and extra motion detectors.

    Brinks Home Security FAQ

    Do I have to install my Brinks system myself?

    Brinks makes its systems easy to install yourself. All you have to do is unpack the box Brinks sends you, put the devices in the correct spots, plug them in and activate the system. If you have a more complex piece of technology you’d like to install, Brinks can put you in touch with a technician for professional installation.

    What if I move homes? Can I still use my system?

    You can still use your system if you move. The benefit of having a wireless, DIY system is that it’s easy to take down and set up if you’re relocating.

    What is Brinks’ cancellation policy?

    The Nest Secure system is month-to-month and can be canceled whenever you like; however, after the 30-day period, you won’t be able to return your equipment for a refund. For the Smart Security systems, you also get a 30-day trial period. If you cancel a Brinks contract after the trial period, you will still have to pay your balance in full.

    What home automation features come with Brinks Home?

    Brinks’ Smart Security systems can be paired with smart-home devices such as smart lights, locks and thermostats. Users can pair their security systems to work with Alexa, Google Assistant or Siri. In addition, users can access all their smart-home tech 24/7 through the Brinks Home mobile app.

    Is Brinks Home Security good?

    We recommend Brinks Home for its affordable plans, customizable options, risk-free trial period and good warranty. Brinks Home prices — especially for the basic plan — are competitive. The company offers both self-installation and professional setup options. Its three-year contract and strict cancellation policy aren’t ideal, but these are common among other companies in the industry.

    For more, see how Brinks compares against our top picks for home security systems.

    Brinks Home Security™ Reviews

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    How do I know I can trust these reviews about Brinks Home Security™?
    • 4,212,620 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2022

    I contacted your office for assistance for my camera, and sensors that needed to be replaced due to purchasing two doors. Dorneisha was my representative. She was friendly, polite, patient, professional and knowledgeable. Thank you for having an employee such as Dorneisha. It was a delight and a friendly experience. She ordered the sensors I needed and put my camera back online. She’s the best.

    Brinks Home Security™ response

    Hi Bruce! We are happy to hear that you are satisfied with your service and attention from Dorneisha. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 23, 2022

    The installer was excellent and did a fabulous job! The problem was this visit was scheduled multiple times because no equipment and then the wrong equipment was shipped to the house. This was a very frustrating experience! I will not be referring friends to Brinks based upon this experience, but the installer was fabulous!

    Brinks Home Security™ response

    Thank you for your feedback Steven. We are happy to hear you enjoyed the service from the installer. However, we are sorry to hear about the trouble you had during scheduling. We have had a higher than normal volume recently in our scheduling department, but our agents are working diligently to assist every customer as best as possible. If you have any questions regarding your account, please don't hesitate to contact us. -Jaime

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 17, 2022

      I had to call after two weeks of waiting for a part that had been ordered by our technician. I got the appointment scheduled with no problem. However, the next day, someone else called to schedule the appointment as well. My original appointment was for April 21, 2022 but the appointment he wanted to make me was for May 9, 2022. After a lot of discussions with him, he called me back and said ok for April 21, 2022 but instead of between 12:30-17:00 it was changed to between 8:00-12:30 which is not ideal for me. That's why I originally made the appointment for between 12:30-17:00.

      Brinks Home Security™ response

      Hi Helen! Thank you for your review. We appreciate your feedback. If you have any questions or concerns regarding your service appointment or about the scheduling of it, please do not hesitate to reach out to us at your earliest convenience at 800-447-9239. -Jaime

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 15, 2022

      The service has been excellent. I have already recommended Brinks to my friends. I did have some hiccups but the tech had them resolved immediately. This was really great and extremely efficient. I was not impressed with the initial set up of my account to the fact that it had to be corrected twice. It was most fortunate that it was able to be fixed quickly and same day of my service. I still have a few issues with my account and trust that they will be handled just as quickly and efficiently.

      Brinks Home Security™ response

      Hi Brenda! We are happy to hear that you are satisfied with your installation and service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 15, 2022

      Very happy with our decision to go with Brinks Home Security and we added the doorbell /camera for added security. Pleased with the monitoring and how easy it is to leave and enter the house, even with my cell phone.

      Brinks Home Security™ response

      Hi Nancy! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

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      Rated with 1 star
      Verified Reviewer
      Original review: March 13, 2023

      I had been the customer for Safemart for many years before Brinks Security took over. They keep increasing my monthly payment and for last three months my system was disconnected from their system and they didn't even know but kept billing. An alarm monitoring company doesn't even know that their system is not connected to customers system and their billing keeps continuing. When I noticed and called for cancellation as luckily my contract was over, they still charged me for another 30 days and gave me hard time. And charged me for another 7 days after cancellation with a $5 paper bill fee. A complete rip off company.

      Brinks Home Security™ response

      Thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Once we research your account, we will contact you via phone or by email. -Andrea

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      Rated with 1 star
      Verified Reviewer
      Original review: March 9, 2023

      Had a contract with an alarm monitoring provider initially that later got migrated into a Brinks account. This became month-month with Brinks for many years. In 2022, the 3G network went end-of-life and I began noticing long delays in setting the alarm. Brinks sent a letter in Sept '22 advising that they needed to come and install a 4G communicator to get the system working again. In Jan '23 the 3G communicator went off line completely. After 4 months of failed/deferred/missed scheduling attempts, I finally gave up and canceled Brinks entirely.

      They then proceeded to charge me again in Feb 2023 for a "last month" after cancellation. After inquiring they explained that cancellation only started a 30 day window for the last month and that I had to pay a pro-rata into February. I explained that they were charging me for a system that was non-functional, that they had failed to upgrade as they promised, and that they had no way to monitor as the communicator was offline due to their incapability (failed to keep 4 different appointments). They still refused to waive the last charge and threatened me with collections for $36.00. Incompetent tech support, incompetent customer support, and unethical billing practices.

      Brinks Home Security™ response

      Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Alozia

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 2, 2023

      I have been a customer since 2009. When I called to cancel service (after my contract expired) I was offered some additional monitoring equipment in trade for extending my contract. Once the equipment was installed our account was then charged $500 for the equipment AND the contract was extended. I have called several times to resolve the issue. They say that I agreed to the fees and contract extension. I have asked for proof of that. They say they will provide the taped phone conversation where I agreed but they have failed to provide anything to this date. Very fraudulent.

      Brinks Home Security™ response

      Julie, Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. -Alozia

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 24, 2023

      Started service with Brinks November 2022. Two weeks after panel started disarming on its own. I am paying for service that I’m afraid to use because of the possibility of false police dispatch. There’s a 50 fee for technician dispatch. Called several times for help, systems upgrades & battery replacements do not fix the issue. I’ve requested a tech several times. First time, no call. No show. The alarm goes off at all hours including 4am when sleeping. Today (02/23/23) it went off twice, 9:45am & 11:50 am. I was scheduled for another appointment today. Brinks called at 3:40 pm stating they cannot get a tech out & will send someone tomorrow. Asked for MGR, transferred to diff agent that explains I will have to wait for a tech or to get out of my contract cost. $1059.04. Asked for a manager. Again placed on hold then told a MGR will call me back.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 6, 2023

      I've had so many issues with Brinks Home. When we moved a year ago they tried to charge extra for a new system even though we were an existing customer. It took months to get that sorted out and my money refunded due to their errors in ordering/shipping the wrong equipment. I spent more than 10 hours on the phone for weeks trying to get that issue resolved.

      Now my video doorbell isn't working and they want to take 6+ weeks to get a technician out to replace it. I just extended my contract (my mistake) and if I had known it would take this long I would have never done so. What a ripoff. They are charging me $50+ a month for a system that's only partly functional. Stay away.

      Brinks Home Security™ response

      Ben, Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. -Alozia

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        Brinks Home Security™ Company Information

        Company Name:
        Brinks Home Security™
        Company Type:
        Public
        Year Founded:
        1994
        Address:
        PO Box 814530
        City:
        Dallas
        State/Province:
        TX
        Postal Code:
        75381-4530
        Country:
        United States
        Website:
        www.brinkshome.com

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