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Brinks Home Security™
Brinks Home Security™
Call toll free
(844) 883-0856
Overall Satisfaction Rating
2.55/5
  • 5 stars
    193
  • 4 stars
    62
  • 3 stars
    40
  • 2 stars
    17
  • 1 stars
    334
Based on 646 ratings submitted in the last year
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Brinks Home Security™

(Previously MONI)

ConsumerAffairs Accredited Brand

Brinks Home Security™ is one of the largest home security alarm monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area, Brinks Home Security secures approximately 1 million residential and commercial customers through highly responsive, simple home security solutions that are backed by expertly trained professionals. The company is supported by the nation’s largest network of independent authorized dealers, providing products and support to customers in the U.S., Canada and Puerto Rico.

Brinks Home Security™ Gallery (2)
Consumers Choice Award Winner
A+BBB Rating
Highest in Customer Satisfaction with Home Security Systems J.D. Power
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BOTTOM LINE

Brinks offers technologically advanced systems at an affordable rate. Although the cancellation policy could be better, we like their straightforward pricing and additional equipment.

PROS

  • Affordable options
  • Solid product warranty
  • DIY setup

CONS

  • Strict cancellation policy

Top Brinks Home Security™ Reviews

Rated with 5 stars
06/11/2019
Verified Reviewer Verified Buyer

With Brinks, I know my system is on. I don't have to double check. It makes me feel safer and I recommend it to friends and families. I wouldn’t go with anybody else either.

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Rated with 5 stars
06/21/2019
Verified Reviewer Verified Buyer

The installation was very easy, very simple, and right to the point. I did it all by myself and I liked it. Their instructions were very detailed and very helpful … I also like the smart features a lot and it makes using the system easier. Brinks is amazing and I refer them to anybody I come across.

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Brinks Home Security packages

Brinks Home Security has two professionally monitored security systems: Home Complete and Home Complete with Video. Brinks home security systems are installed via a DIY method and the entire system is wireless, so no drilling is involved. Brinks offers an industry standard 36-month contract.

You can also buy the equipment for a Nest Secure security system from Brinks. Although Nest is a self-monitored system, you can pay a monthly fee of $29/mo for Brinks professional monitoring. If you already own a Nest Secure system, you can still sign up for this service with Brinks.

Brinks Home Security cost

Brinks pricing is straightforward. You can choose from one of two plans: Home Complete or Home Complete with Video. However, you should be aware that additional equipment will cost extra. Financing is available through GreenSky if you don't want to pay for the equipment all at once.

You can try any of the Brinks home security plans for 30 days, and if you're unhappy with the system, you can receive a refund. The Brinks Home Security app is also available for every plan, letting you control your home security system from your mobile device. This includes lighting control, checking out security video, and arming and disarming the system.

PlanMonthly costEquipment cost
Home Complete$29/mo$399
Home Complete, with financing$40.08/mo$0
Home Complete with Video$39/mo$499
Home Complete with Video, with financing$52.86/mo$0

Brinks Home Security equipment

All of Brinks’ equipment comes with a 2-year warranty. You can use voice command technologies like Google Assistant and Amazon Alexa with specific Brinks systems; however, Amazon Alexa is not compatible with Nest Secure. The Home Completed Systems are compatible with Alarm.com, Google Assistant, Siri and Alexa. The plans from Brink come with the following equipment:

 Brink Home Complete planBrinks Home Complete with Video plan
3 door sensors
Motion sensor
Brinks Home Touch
Yard sign and decals
HD video doorbell
Indoor night vision camera
Brink Home Complete plan
Brinks Home Complete with Video plan

You can add on additional equipment like Brinks home security cameras to your system for an extra charge. Additional equipment you can buy includes:

  • HD indoor camera
  • Smoke detector
  • Door sensors
  • Window sensors
  • Motion detectors

Brinks Home Security FAQ

Do I have to install my Brinks system myself?
Brinks makes their systems easy to install, regardless of handyman ability. All you have to do is unpack the box Brinks sends you, put the devices in the correct spots, plug them in and activate the system. If you have a more complex piece of technology you’d like to install, Brinks can put you in touch with trained, approved technicians for installation.
What if I move homes? Can I still use my system?
You can still use your system if you move. The benefit of having a wireless, DIY system is that it’s easy to take down and set up if you’re relocating.
What is Brinks’ cancellation policy?
The Nest Secure system is month-to-month and canceled whenever you like; however, after the 30-day period, you won’t be able to return your equipment for a refund. For the Home Complete system, you also get a 30-day trial period. If you cancel a Brinks contract after the trial period, you will still have to pay your balance in full.

Do we recommend Brinks Home Security?

We recommend Brinks Home Security for their affordable plans, customizable options and good warranty. The Brinks Home Security price, especially on the basic plan, is good. Brinks is unique in that they offer both professionally monitored and self-monitored security systems. Their 3-year contract and strict cancellation policy aren’t ideal, but these are also common for other companies in the industry. Overall, Brinks has a great self-installed home security system.

Brinks Home Security™ Reviews

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 5, 2019

We had a home that we felt needed some additional security. We selected Brinks because they had a month-to-month plan. We knew we didn't need it long term. When I called the rep, I asked him a whole bunch of questions, and he gave me some great responses and answered all of my questions. I told him I needed to get back with him after I had done a little bit more research. He gave me a phone number I could text and he responded both times I texted him. It was a great experience that way. He was very, very good.

I got a little frustrated on the installation piece. We followed the instructions given to us with the Brinks system and walked through it, but the account didn't sync correctly. So we went through a full installation. We had eight touch points, and the system wouldn't turn on. We couldn't get the cellular coverage and the line of monitoring. The actual alerts on the door and everything like that worked just fine, but the monitoring didn't turn on.

The frustrating piece was I called once, and they said that I needed to call this other department, but they were closed for the day, so I have to call back tomorrow. I called back the next day and they said, "Oh hey, you need to talk to this department," and they transferred me over to this other guy. And the guy said, "Oh, you need to talk to this department," and it was actually the same department. So apparently, the first guy just transferred me to somebody else within his department, and that guy was kinda frustrating.

When I got to that other guy, he said he couldn't help me and that that I needed to call this other number on Monday. And when I called that number on Monday, I talked to a dude, and he was awesome. The unfortunate part is we had to redo the whole entire set-up, had to go re-sync everything again, from start to finish. So, what was supposed to be a 40-minute set-up turned into a multi-day four hours worth of back and forth. Once I got done with that last phone call, everything was fabulous. The very first and last phone calls were great, but the three phone calls in the middle were quite frustrating.

The Brinks equipment is high quality. We got the Google Nest piece through Brinks and it works great. We love that we didn't have to drill holes and that we could just set it up and go with it. The system has worked great. Brinks met exactly what I needed. It's a nice peace of mind knowing that somebody is watching your home for you and can help you if you're not around there to do it yourself. We're very happy with the cost. We only need it for six months or so, and the cost was within range of what we were hoping to pay, so it was good.

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Brinks Home Security™ response

Scott, Here at Brinks Home Security we strive to provide excellent customer experience and your review reassures all the work we do to achieve that. We are grateful for your amazing feedback and want to thank you for taking the time to let us know. All of our sales representatives are trained to provide you with an unforgettable experience to ensure you get all the information needed to set up your services. I am glad we were able to answer all your concerns and gain you as a valuable customer. We look forward to providing you with a quality home security service. –Juana H.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 2, 2019

We had ADT in our house but when we moved to a new home, we switched to Brinks. Brinks has pretty much been a do-it-yourself system. Other than the initial gentleman that helped me put the system together over the phone, there really hasn’t been a whole lot of “service” taking place. I put the system and it was pretty easy. The instructions were good enough. There were a couple of previous Brinks sensors which looked identical to the ones that I had purchased that I would've liked to add but that didn’t happen. I wasn’t able to figure out how to get that to happen with some phone help. But that was not a big deal. They had an extra smoke alarm and an extra motion sensor.

But I was quite upset about a particular feature of Brinks system that no one bothered to tell us about. It freaked out my family and my dog. We had a couple of tornado warnings recently and the system started going off. I’m sure that was a safety feature to warn us of the tornado but it was extremely loud and everybody got kinda panicked about it. My dog was trying to get used to the new home and every noise was a new noise. The dog went crazy and chewed up a whole bunch of stuff. This happened to be a 90-decibel siren and that’s in the panel. That happened twice in one night and then the power went out. It was a really bad night for the family. I’ve since called in. Customer service was polite and nonchalant about it. They apologized and said that somebody should’ve told us about that feature. They did what I needed them to do and shut that feature off. That was what really mattered.

With the general blips and noises of stuff that comes out of one of these systems, somebody should spend a couple of minutes explaining what to expect the system to sound like and what it’ll do and simply ask the question, “Do you want your system to tell you about the things or do you want your system only to go off when there's an intruder?” That simple question would probably alleviate and/or help educate a number of people on what they're gonna get out of their technology. If I were talking to somebody, I’d say Brinks is a good system but buyer be educated.

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Brinks Home Security™ response

David,here at Brinks your protection and satisfaction are must and we will do everything we can to ensure this. Thank you so much for not only allowing us to protect your most valuable investment but also taking the time to leave us this review. We look forward to being your trusted home security for many years to come. If there is anything you need please don't hesitate to reach out to us. -Jacob B

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 12, 2019

One day, my system was not working and I went online just to see which one was the fastest on response and had good customer service. It was Monitronics which turned into Brinks and I've been with them for about five years. With Brinks, the service is a little better. Their customer service is great too. They really understand you, they take their time to see, and they're always right there for you.

We experienced a small mistake wherein something happened in my keypad. When the alarm went off, nobody went to my house. Thank God a burglar never came and nobody stole anything from my house. But, I was pissed off and I wanted to cancel everything. The Brinks rep explained to me that somebody hit the code. If they see on their system that we put the code, they don't call nor send a police officer. They also told me that they have to pay a lot of money for a police officer to go over our house and I gotta understand their way.

Then, the rep said, "For you to not leave our company..." and transferred me to a department. The rep from that department told me that they have a new keypad which records and takes pictures of you every time you put the code. With it, I had to sign a contract up about a year more or two. Brinks also hooked me up with a couple of extra things such as a doorbell camera and a door lock. They helped me out really good. I was gonna leave the company just because of the misunderstanding and they took their time to make me a happy customer.

Still, if Brinks had called their customers and advertised their new stuff, maybe I would've had no burglars go to my house or try to break in. They should do that every time that they have something new. Every year that passes, something else new comes in. So, I'm pretty sure that they can just reach out to the customers or hook up their long term customers without something happening.

Also, the customer doesn't have to pay a lot of money when new stuff comes in. I have my own business too and in my own business, when something else comes new or better, I'd just give it to my customer. The customer, then, is gonna be happy and gonna appreciate being part of my family because he's gonna feel that he's being protected. Other than that, everything has been great. The installation of the new equipment also went pretty smoothly. I recommended Brinks to my dad right after everything was in my house and when he saw everything, he said, "I wanna get that."

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Brinks Home Security™ response

Jose, Thank you for taking the time to leave us this amazing feedback. We love to hear from customer when are doing the best we can. We certainly love the feedback in regards to advertising, we do send out offers via email to ensure customers know what options they have. However a lot of customers actually like to keep the equipment they have as it is more convenient. Notheless we will take this feedback and move forward with it, if there is anything we can do please don't hesitate to reach out to us. - Jacob B

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2019

A next-door neighbor broke into my house and stole a chainsaw that I had in the living room. I used it to get wood to better heat up my house. I priced Brinks and ADT, and Brinks offered the better price when it came to the systems. At that time, we were struggling money-wise and still trying to get out of debt. I also like the features included in the package. I’ve been showing my daughters this button to hit if there’s ever an emergency. I told them that if anything would happen, my phone would ring. I told them to get my phone and to say what's going on. I also have the app downloaded. So instead of us arming as we’re walking out the door, we walk out and lock everything then as soon as I get into the vehicle, I arm the alarm. Then I get the message that the alarm has been activated.

I am still yet to put the outside camera though. We’ve been getting snow and it’s hard to find a place to put it in. I also don’t want my next-door neighbors knowing that we got this security system. I wanna see if I can install that outside camera in a location where they won’t be able to see it. My girlfriend even said, “Let’s not put up the sign.” If the neighbors happen to wanna come in, the alarm’s gonna get them by surprise.

One morning, I walked outside to start my truck and I forgot that the alarm was on. The alarm sounded after the countdown ended and I was receiving messages. That’s one feature that I enjoyed a lot because I know it was an accident but I knew that the system was working. I didn’t hear the alarm outside but my daughters heard the alarm go off in the house. They said it was a loud noise and they freaked out. When I came in, I was receiving emails and texts, message after message, that somebody came into the house and the alarm was activated. That was when I remembered that I forgot to deactivate the alarm.

Brinks' customer service reps were really helpful when they talked to my dad and to my friend. I have people listed down for the phone calls and they also got the messages right after the alarm went off. That was real awesome because they were able to get ahold of me right away and they were able to ask me if I was at home. I told them that everything was fine and that it was a mistake on my part. Customer service was really friendly with them and everything was resolved. I liked how quick the response was when the alarm sounded in the house and how quickly they shut it off after I deactivated everything and then me responding to them via text message. I let them know that I deactivated the alarm and that it was a mistake on my part.

I’ve been so used to where we can come in and out when we didn’t have the alarm. Even now that we have it, sometimes we wouldn’t arm it at night because we’re home and I figured it would be a little bit easier when we walk outside. I’m not having to check to make sure that the alarm hasn’t been activated. But when the neighbors next door are home, we activate everything. Law enforcement wasn’t notified when the alarm went off before but now I know that if someone comes in and they’re in here longer than they need to be, that alarm’s gonna go off and I know we’ll have law enforcement out here as soon as possible. All in all, I’ve been real satisfied with everything.

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Brinks Home Security™ response

Fernando,the words described in your review are so kind and thoughtful, thank you for taking the time to leave us these kind words. The experience described in your review is the exact kind of experience we strive to bring to all of our customers. In regards to your neighbor we are sorry that this is what prompted the purchase but moving forward you will have peace of mind that you deserve. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us. The Brinks Home Security family looks forward to being your trusted home security. -Jacob B

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Rated with 5 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

Our house got broken into and robbed and we weren't gonna stand for allowing that to happen again. The day after we got robbed, my wife told me to stay at home and to have the top two home security companies when she gets home from work and to get on a conference call to talk to them. Brinks Home Automation had a reasonable monthly fee considering what you get for service.

We also liked the a la carte system, whereas with some of the other companies, you gotta buy the different packages and your monthly service goes up if you want other things, and everything gets more expensive. That didn't happen with Brinks. As we added things, the monthly fee didn't change. The woman that we spoke to for about an hour wasn't trying to add more things and wasn't trying to pressure us into anything at all, which was nice. She talked very nicely to my 9-year-old daughter. The staff we dealt with at Brinks was so nice, especially after a horrible event like that, that when we hung up the phone, my 9-year-old, who had nightmares the night before, said that she felt safe in the house, and that meant a lot to me.

My wife and my stepson also felt safe in the house. They went through great training when the system was set up. The devices were so easy to put in, whereas ADT and a lot of other companies said they would have someone come out to our home and set things up. We just had an unwanted visitor in our home and we didn't want someone else in our home, which we didn't have with Brinks.

We got the security system set up and we did the testing, but I wish there was a way to do a live test or to actually send it to the police department. If we contact our local PD and say that we are doing a live test, the phone call gets sent to the dispatch and they say that the system is going on, although the police department already knows it's a test. We tested everything and they were able to see it, but we wanted to see how quick it actually made it to the police department. Another thing is we wish that that alarm would not silence and just keep going. The alarm here goes off, then stops after a set period of time, which we thought was gonna stay going. We are in a rural area and we don't want it to silence after half an hour. We want it to keep blaring.

We've had other people that we've shown the app to who have the doorbell cameras from other people and have the other security systems, but they can't believe the quality of the cameras that I have or the sensitivity of them. It said in the documentation that the camera would pick up something X distance, but it is picking up things twice to three times the amount of distance. I can see my neighbor coming out of his house at least 100 yards away. It scared the hell out of the UPS man when he dropped the package off and the camera went off, and I thanked him through the camera. I'm blown away by the quality of this tiny doorbell camera. Everything has an amazing quality. It is an investment that one might wanna go into. It is well worth paying the monthly fee other than coming home and noticing that your house in disarray and someone touched everything, and the stuff that you can't have replaced are missing.

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Brinks Home Security™ response

David, Being able to rely on and trust your security provider, is a very important aspect when it comes to a security company. I am overjoyed to know that we have been able to live up to your expectations. We thank you for choosing Brinks as the company to deliver your additional sense of security.Thank you for taking the time to leave us this great feedback. We truly value and appreciate the feedback you have given. Our goal is to give all of our customers peace of mind inside there home because that is what you deserve. -Jacob B

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Rated with 1 star
Verified Reviewer
Original review: Oct. 17, 2019

Have gotten an assignment for moving overseas. Called several times over the last 3 weeks asking about the military clause and trying to cancel my subscription service. Was told by several agents that we do indeed own the equipment and that we'd need to email orders to their correspondence email address. We told them that we wouldn't receive actually orders until much later and we're moving to temporary housing on base on the 21st (3 weeks from initial notification). The several agents stated that any document stating we were moving into the housing in base would be sufficient.

We e-mailed at the correspondence@brinkshome.com. Email the official memo and heard nothing back from them. We call and the "account manager" Andrew tries to ask us questions very carefully about moving on base and what kind of security is on base, then suddenly tells us the document won't do because now they want documents stating that we can't have Brinks on base. Andrew puts us on long holds several times and comes back each time with something more ridiculous each time.

First he said only the correspondence guys would only see and say whether they'd accept the form, then he states that he sees it, asks questions about base security and that they want different documents. After getting upset and telling them they keep giving us the run around, we get Destiny on the line who says she's the floor manager and says they'll accept the document stating he received an assignment for orders because we keep telling them we're moving out next week and will not have orders until 2 months or so. We've sent them the sensitive documents and have heard nothing. We just want to cancel/end subscription/terminate the contract with Brinks and they won't honor the military clause. We don't have time for their games.

The military clause is an amazing tool for military members to use in order to terminate services/leases/contracts due to military assignment. The clause affords a level of flexibility to deal with the uncertainties of where we will be serving (ex: next month) as military members. What is odd is that the very thing that is supposed to provide flexibility is met with inflexible rules and bureaucracy, like unique exact format memorandums or "orders" that are sometimes not given to members until days away from departure, usually to a foreign country. Brinks is not a company that we would consider military-friendly and we are shocked that they are winning "JD Power" #1 customer service awards. Ridiculous. Will be contacting Better Business Bureau.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 17, 2019

Currently relocated from Mass to SC, and purchased alarm system from Brinks. I would not recommend this company to anyone because you will encounter extremely unprofessional individual from top to bottom. I had no choice but comes to the conclusion that they're just another company that takes your money, and provide inadequate customer service. Supposedly in this area customers are serviced via satellite/sub contractor, good luck in trying to make human contact or get a call back from the this imaginary service provider. It ain't happening. Trust me.

Call Brinks to discuss issue, customer service never has an acceptable answer nor solution in which to resolve problem. All you get is the runaround and upon becoming frustrated by their on incompetent, they literally hang up on you. Customer Service award of the day, week, month or year, Not!!! To summarize, this company sucks.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2019

I signed up with Guardian in November of 2012 and totally satisfied. Then Guardian sold my contract with Brinks. I didn't care at the time but recently my equipment quit working. Wasn't a big deal since it was 7 years old. But brinks wanted to charge me $65 an hour plus parts to come out to fix it. I figured it was time to upgrade my system and tried to cancel my service. Brinks then told me that I had 21 months left on my contract. After asking how is that possible since I signed a contract in 2012 and they explained that per my contract, in the fine print, it says that if you wish to cancel, you have to do so within 30 days of your contract ending or it will automatically renew for the maximum your state will allow. So I am stuck with an alarm system that I don't want for the next 21 months or have to pay over $700 to get out of it. My advice is stay away from Brinks.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 15, 2019

Had a Brinks system for over 6 years, then started having problems with the system. After multiple calls with tech support they agreed to send out a technician... in ten days! To wait ten days is unacceptable when the system is falsely calling the fire department. Tech on phone tried to walk me through how to disconnect the system and clearly did not know what she was doing. After ten days, the technician did not arrive! Every phone call with these people takes way longer than it should. Extremely frustrating experience.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 11, 2019

Ordered a remote key fob from Brinks to replace my old one which wore out. Key fob arrives in the mail and I contact Brinks technical support for programming. Total disaster. On the line with the first technician for 20 minutes. Constantly being put on hold. Back and forth. I finally questioned her as to her familiarity with my system after which I requested to speak to her supervisor. So called supervisor gets on the phone and his knowledge of how to program the key fob is no better. Again being placed on hold back and forth continually. This went on for about 30 minutes. Finally he states that he cannot program the device and sets me up for a technician to come to my house.

The supervisor was also unable to get my system out of programming mode and directed to unplug the system to do a hard reboot. The system rebooted and I thought everything was normal until I discovered later that my system now does not recognize my front door. I called once again and spoke to a different tech support person who was so incompetent he could not even determine what type of system I had. I now have to wait several days for a technician to come to my house to reprogram my alarm system as well as the key fob. Total incompetence. On the phone with technical support for over an hour and all they did was foul up my system. Totally disgusted.

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Brinks Home Security™ Company Information

Social media:
Company Name:
Brinks Home Security™
Company Type:
Public
Year Founded:
1994
Address:
PO Box 814530
City:
Dallas
State/Province:
TX
Postal Code:
75381-4530
Country:
United States
Phone:
844-883-0856
Website:
www.brinkshome.com
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