Brinks Home Security™

I contacted your office for assistance for my camera, and sensors that needed to be replaced due to purchasing two doors. Dorneisha was my representative. She was friendly, polite, patient, professional and knowledgeable. Thank you for having an employee such as Dorneisha. It was a delight and a friendly experience. She ordered the sensors I needed and put my camera back online. She’s the best.

The installer was excellent and did a fabulous job! The problem was this visit was scheduled multiple times because no equipment and then the wrong equipment was shipped to the house. This was a very frustrating experience! I will not be referring friends to Brinks based upon this experience, but the installer was fabulous!

I had to call after two weeks of waiting for a part that had been ordered by our technician. I got the appointment scheduled with no problem. However, the next day, someone else called to schedule the appointment as well. My original appointment was for April 21, 2022 but the appointment he wanted to make me was for May 9, 2022. After a lot of discussions with him, he called me back and said ok for April 21, 2022 but instead of between 12:30-17:00 it was changed to between 8:00-12:30 which is not ideal for me. That's why I originally made the appointment for between 12:30-17:00.

The service has been excellent. I have already recommended Brinks to my friends. I did have some hiccups but the tech had them resolved immediately. This was really great and extremely efficient. I was not impressed with the initial set up of my account to the fact that it had to be corrected twice. It was most fortunate that it was able to be fixed quickly and same day of my service. I still have a few issues with my account and trust that they will be handled just as quickly and efficiently.

Very happy with our decision to go with Brinks Home Security and we added the doorbell /camera for added security. Pleased with the monitoring and how easy it is to leave and enter the house, even with my cell phone.

I had been the customer for Safemart for many years before Brinks Security took over. They keep increasing my monthly payment and for last three months my system was disconnected from their system and they didn't even know but kept billing. An alarm monitoring company doesn't even know that their system is not connected to customers system and their billing keeps continuing. When I noticed and called for cancellation as luckily my contract was over, they still charged me for another 30 days and gave me hard time. And charged me for another 7 days after cancellation with a $5 paper bill fee. A complete rip off company.

Had a contract with an alarm monitoring provider initially that later got migrated into a Brinks account. This became month-month with Brinks for many years. In 2022, the 3G network went end-of-life and I began noticing long delays in setting the alarm. Brinks sent a letter in Sept '22 advising that they needed to come and install a 4G communicator to get the system working again. In Jan '23 the 3G communicator went off line completely. After 4 months of failed/deferred/missed scheduling attempts, I finally gave up and canceled Brinks entirely.

I have been a customer since 2009. When I called to cancel service (after my contract expired) I was offered some additional monitoring equipment in trade for extending my contract. Once the equipment was installed our account was then charged $500 for the equipment AND the contract was extended. I have called several times to resolve the issue. They say that I agreed to the fees and contract extension. I have asked for proof of that. They say they will provide the taped phone conversation where I agreed but they have failed to provide anything to this date. Very fraudulent.

Started service with Brinks November 2022. Two weeks after panel started disarming on its own. I am paying for service that I’m afraid to use because of the possibility of false police dispatch. There’s a 50 fee for technician dispatch. Called several times for help, systems upgrades & battery replacements do not fix the issue. I’ve requested a tech several times. First time, no call. No show. The alarm goes off at all hours including 4am when sleeping. Today (02/23/23) it went off twice, 9:45am & 11:50 am. I was scheduled for another appointment today. Brinks called at 3:40 pm stating they cannot get a tech out & will send someone tomorrow. Asked for MGR, transferred to diff agent that explains I will have to wait for a tech or to get out of my contract cost. $1059.04. Asked for a manager. Again placed on hold then told a MGR will call me back.

I've had so many issues with Brinks Home. When we moved a year ago they tried to charge extra for a new system even though we were an existing customer. It took months to get that sorted out and my money refunded due to their errors in ordering/shipping the wrong equipment. I spent more than 10 hours on the phone for weeks trying to get that issue resolved.