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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
Pros & Cons
- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Brinks has home security packages with advanced equipment options, including smart-home devices and camera add-ons. The company takes a personalized approach to finding the right system for you but has a strict cancellation policy.
“The service has been excellent. I have already recommended Brinks to my friends. I did have some hiccups but the tech had them resolved immediately. This was really great and ext...Read full review
“I have had Brinks' service for about 3 years. The customer service department is terrible. This company is very bureaucratic and makes it very difficult for customers to cancel t...Read full review
Our editor’s take on Brinks
We like that Brinks has lots of equipment options. The three-year contract and strict cancellation policy aren’t ideal, but these are common among other companies in the industry. It’s also hard to ignore the negative reviews, although we have a relatively small sample size.
Still, Brinks Home security systems could be good if you want professional monitoring and installation, plus the option to take the system with you if you move into a new house. Just don’t be surprised by long wait times if you have to contact customer service.
Brinks Home plans and equipment
Brinks takes a customized approach to home security — rather than offer a variety of plans, you must contact the company for a personalized consultation. The company’s representatives discuss your security needs with you and answer any questions you have about its products or the installation process.
Some of the available equipment includes the Brinks Home Hub, motion sensors, door and window sensors, garage door sensors, glass break sensors, security cameras.
Brinks provides free professional installation for its equipment but does not offer a DIY installation option.
Brinks Home security costs
For new residential customers, monitoring plans start at $29.99 per month with a minimum equipment purchase of $500 (as of publishing; additional taxes and fees may apply). The offer is not valid on online orders. 0% financing available for qualified applicants.
Compare Brinks to other home security companies
|Rating||# of reviews||Installation||Monitoring||Mandatory commitment*||Equipment package costs before customization||Monitoring costs|
|Brinks Home Security™||2.6||5,327||Professional installation||Required||36 months||$436 to $803||$39.99 per month to $49.99 per month||Read Reviews|
|ADT||4.5||14,786||Professional (included with online purchases)||Required||36 months (60 months if financing equipment)||Start at $599 to $1,387||$45.99 to $59.99||Read Reviews|
|Vivint||4.7||30,312||Professional (included with online purchases)||Required||Typical contract is 60 months; month-to-month available with upfront equipment purchase||Start at $997.99 to $2,827.92||$19.99-$29.99+||Read Reviews|
Brinks has several home automation tools, including controls for lighting, thermostats and door locks. You can add additional equipment — like indoor and outdoor cameras, video cameras, carbon monoxide detectors, extra door sensors, glass break detectors and motion detectors — to your system for an extra charge.
Wireless glass break detector
Wireless door sensor
Can I install a Brinks system myself?
Brinks does not offer a DIY installation system, but the company includes free professional installation with all plans.
What home automation features come with Brinks Home?
Brinks’ Smart Security systems pair with smart-home devices such as smart lights, locks and thermostats. They work with Alexa, Google Assistant or Siri.
Is Brinks available where I live?
Currently, systems are available in the United States, Canada and Puerto Rico.
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Reviewed Sept. 13, 2023
I purchased a security system by Brinks back in January. The panel was always beeping and the doorbell camera would not stay connected. But I just dealt with it. Then I lost my job and had to cut corners and couldn't pay them. Called them and they told me I would have to pay $3000 to break contract! WHAT?! I'm telling you I don't have the money and you pretty much tell me tough figure it out. Then they call me again and I say the same thing. She tells me maybe someone else can take over the contract. I'm like why would I do that to someone. She then proceeds to tell me, "Well I will make a note on your account but we will still keep calling for you to make a payment." WOW! UNBELIEVABLE! STAY AWAY FROM THEM!
Keisha, hearing of this recent experience with us is alarming to say the least. At Brinks Home, we strive to assist each customer effectively and we certainly apologize for any inconvenience this may have caused you. We would be happy to investigate this matter further and provide an amicable resolution. Please provide me with your account information via email to email@example.com. -Andrea
Reviewed Sept. 8, 2023
Avoid this company at all costs due to shady business practices. I've been a customer with Brinks Home for years -- starting when it was LiveWatch security. Several years ago, Brinks added a $6/month fee to my bill for "security upgrades." The company said it had to upgrade many customers' communications devices. Mine was not one of them, yet they charged me anyway, every month.
I've become sick of paying the added money and decided to cancel. I called in an attempt to do that. The customer service rep wouldn't cancel my contract. She kept telling me the reasons why I should remain with the company. In the process, she lied about two things:*Claimed my system was unique to Brinks and that nobody else could monitor it. Not true. I have a Concord 4 system that can be monitored by many different companies.
*Claimed the $6/month fee isn't a fee at all but really just local taxes. Not true. My bill makes clear that the $6 is a fee.
I asked for a supervisor. I was told none was available. During the phone call with the agent, I asked her nine times to cancel my service. She finally agreed to do so. She said I'd receive an email with a link allowing me to cancel within 48 hours. No such email arrived. Instead, I received multiple emails asking me to reconsider my decision to cancel by offering to sign me up for a contract -- at a price that's higher than what I now pay! Four days since my call to cancel, I've received no email allowing me to cancel. I've made multiple follow up calls seeking to get that email and cancel my service. Each time, I was told the email is coming. It has not come. And, yes, I've checked my spam.
The Brinks website says, "the month-to-month rate allows you to cancel your service at any time." I told the supervisor that's what I wanted to do. The supervisor told me I had to provide 30 days notice, as described in a now-expired contract I signed with LiveWatch. The email that Brinks hasn't sent was supposed to trigger the 30 day period.
Message to Brinks Home: This is not how you attract and retain customers. I will not do business with a company that lies to its customers, won't allow cancellation and wastes my time. One thing to add: I, along with many others, posted negative reviews on Yelp. How did the company deal with that? It changed the name of its business on the Yelp site from "Brinks Home" to xyz so users wouldn't find all the negative reviews. That should tell you everything you need to know.
J, we have received your request to cancel and we are sorry to see you go. Brinks Home takes protecting you and what’s most important to you seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback on our cancellation process, and I will be taking over your cancellation request going forward. We appreciate your time and patience. – Andrea.
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Reviewed Sept. 6, 2023
They lock you in a contract. Then when you have an issue with the system, they want to charge you more money! Plus in Clifton Park NY, they don’t have any service people. My doorbell is a complete joke. My back sensor is broken, they don’t have anyone that can make the repair. I tried to cancel and they could care less! Use caution!
Marchewka, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at firstname.lastname@example.org with your account information and any additional details you would like to provide. We look forward to following up with. -Andrea.
Reviewed Sept. 6, 2023
I would never recommend Brinks to anyone. Their cancellation is a big mess. When I requested them to cancel the service they did send me an email to sign which did not work and the subject of the email sounded like the service is already cancelled and I don't need to take any action on my part. I was under the assumption that the service is cancelled and I was charged for 5 months with no service at all. When I contacted customer service regarding the same instead of empathizing with me they were trying to sell me which is the worst part. I will give them zero stars.
Thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. We have received your feedback on our cancellation process. Please send us an email at email@example.com with your account information and any additional details you would like to provide. We look forward to following up with -Andrea.
Reviewed Aug. 31, 2023
We had a home security system from another company that Brinks bought out. The system we had failed and the alarm went off continuously. We called Brinks tech support and went through all the troubleshooting and it still was going off continuously. They asked if we wanted them to send new hardware. Because Brinks had raised their prices a couple times and the service was expensive I said no please cancel the service. We called the company today and they acknowledge we canceled the service.
We found out yesterday they had been charging our debit card every month for almost a year. As part of their cancellation process they sent us an email to my wife with a DocuSign document to sign. Because their email went to my wife's spam she never saw it. Because we didn't sign the document, Brinks kept billing us every month.
When we called to try to get our money back they would not refund us anything. They offered to send us the document again but they were going to charge for an additional 30 days and not refund any of our money. This isn't an escrow for a house. It is a service that is provided. Not only would they not refund us any money but they had this script set up where the rep kept saying they would send us another email that we could sign. The rep just kept repeating that over and over again no matter what we said. We asked to speak to a supervisor and the rep would not let us. I felt bad for the rep who probably had to endure customers asking for refunds on a regular basis. It must be a very tough job.
So they haven't provided any service and they acknowledge that we called and canceled, but they still won't refund us any money. They are set up with the DocuSign process so they can keep charging people and then point to it to justify the billing. It is a scam. Don't sign up for this service with this dishonest company. Most companies would not have put us through this. We don't have to sign anything to end our cable, telephone, etc. service. Most companies would refund a customer’s money when they had not provided any service and they had a record that they had called to cancel.
Steve, we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience and appreciate you reaching out to let us know about your recent issue. Please email us at firstname.lastname@example.org with your name and account number so that we can address your concerns. - Andrea.
Reviewed Aug. 31, 2023
We were transferred from AT&T to Brinks home not by choice. After the transfer, we have had terrible installations which we had to keep calling back for, they made us include a warranty that will cover our equipment which we cannot used, each time i call, they increased the months of service. I never enjoyed their service and it is one problem or another. I never see a company that will exchange support for increased service years. They are a scam, please dont be in my shoes run away. They unknowingly to me locked us up in a 5 year contract and is demanding $1,700 to break the service. So we have to keep paying for crappy services for 5 years.
Oluwatosin, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea.
Reviewed Aug. 28, 2023
I'm deeply disappointed by Brinks' refusal to cancel our security service, even though we've fulfilled our contract. Their unwillingness to accommodate our request and the apparent disregard for the terms of our agreement is unacceptable. It's a frustrating experience when a company doesn't honor their commitments and makes if difficult for customers to move on. My experience with Brinks has been frustrating. Not only did they refuse to cancel my service, but they also informed me that they would send a cancellation link in 24 hours, with the catch that the cancellation process would take an additional 30 days. This level of delay is resistance to canceling a service that I no longer wish to use is both disappointing and unacceptable. It's clear that customer satisfaction is not a priority for them.
Dealing with Brinks' has been nothing short of a nightmare. Despite completing our contract and wanting to cancel, they insisted on a convoluted 30-day cancellation process that would result in additional charges. I spent an hour arguing with their representatives, and yet the issue remains unresolved. The fact that they are dragging out the cancellation process and charging customer for their inefficiencies is beyond frustrating and shows a complete lack of respect for their clients' time and money.
It's disheartening that Brinks' disregard for their own contract terms. Raising rates despite having a 3-year agreement in place is unjustifiable. The fact that we had to invest several hours on the phone just to get them to honor the contract is clear indication of their poor customer service. It's frustrating that despite making our intentions to discontinue clear at the end of the contract, they continue to create obstacles and show little respect for their customers' time and agreements.
Gaila, we have received your request to cancel, and we are sorry to see you go. Brinks Home takes protecting you and what’s most important to you seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback on our cancellation process, and I will be taking over your cancellation request going forward. We appreciate your time and patience and look forward to speaking with you soon. –Alozia
Reviewed Aug. 23, 2023
I sold my house and Brinks made me pay them $844 to close the account, WOW ne VERY careful not to get trapped like I did, could swear I signed a 3 year deal and they were even asking me to renew earlier this year but I didn't, now they're saying it was a 5 year deal and I had to pay $844 to close, then after paying the ** Bill I got a confirmation number and they say they'll email me in a MONTH???? I DO NOT TRUST THIS COMPANY AND NOW I'M AFRAID THEY'LL COME AFTER ME YET AGAIN!!!
Terry, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at email@example.com with your account information and any additional details you would like to provide. We look forward to following up with. - Andrea.
Reviewed Aug. 22, 2023
I recently switched my Internet service, in May 2023, my cameras and doorbell will not connect to the new server despite following all the directions on the Brinks Home Security app, spent a good part of two hours on the phone with customer service, trying to troubleshoot the issue, after repeated attempts of rebooting the Internet, resetting the cameras, up and down the ladder on a 12 foot ceiling. The tech told me that someone will need to come out and service us at the tune of $150. I’ve been paying for monthly monitoring since May and not actually being monitored.
The tech on the phone was very pleasant and did her best to help me but the company itself would only give me a $10 discount for lack of monitoring services for three months, which is an insult to me and then you’re gonna come out and charge me $150 to fix it. This is poor customer service. The customer is always right. If you want to keep customers you take care of them. I can’t wait till my contract is up. I will not be renewing. I certainly won’t recommend to friends and family.
Joanne, hearing of this recent experience with us is alarming to say the least. At Brinks Home, we strive to assist each customer effectively and we certainly apologize for any inconvenience this may have caused you. We would be happy to investigate this matter further and provide an amicable resolution. Please provide me with your account information via email to firstname.lastname@example.org. -Andrea
Reviewed Aug. 18, 2023
I had Monitronics for years with no problem. They always have responded expeditiously. Brinks took over and at first things were fine but as of late I don't feel secure not knowing if Brinks will follow up if my alarm is set off. The alarm was mistakenly set off at 9:02 pm. It is now 9:34. They have not called nor did they try the intercom on the alarm pad. This is not the first time. It's been happening more often lately. What am I paying for?? I will be switching. My family's safety is worth more.
Thank you for providing us with your feedback. At Brinks Home, we hold all complaints with utmost importance, and we highly appreciate you bringing this matter to our attention. Kindly take a moment to email us at email@example.com at your earliest convenience, including your account number and any additional details pertaining to your experience. We eagerly anticipate the opportunity to discuss this matter with you soon.-Alozia
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Year Founded:
- PO Box 814530
- Postal Code:
- United States
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