Brinks Home Security™

Brinks Home Security™
AUTHORIZED PARTNER

Brinks Home Security™

(Previously MONI)

 4.3/5 (947 ratings)
  • 5 stars
    646
  • 4 stars
    91
  • 3 stars
    58
  • 2 stars
    29
  • 1 stars
    123
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Brinks Home Security™

About Brinks Home Security™

Brinks Home offers a variety of home security and home automation equipment to keep your home safe and secure. The company has three plans, which each come with a 30-day trial period. Set up your Brinks Home package yourself or hire a professional to install it. Brinks Home systems include 24/7 professional monitoring and a two-year warranty.

    Overall Satisfaction Rating

    • 5 stars
      646
    • 4 stars
      91
    • 3 stars
      58
    • 2 stars
      29
    • 1 stars
      123

    Pros

    • Affordable options
    • Product warranties
    • Simple setup
    • Compatible with smart home systems

    Cons

    • Strict cancellation policy
    • No cameras in basic package

    Bottom Line

    Brinks offers technologically advanced systems at affordable rates. Although the cancellation policy could be better, we like its straightforward pricing and additional equipment options.

    Top Brinks Home Security™ Reviews

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    Rated with 5 stars
    Verified

    What sold me with them was that it's not connected to the internet. If the power was to go out, I feel secure with that. They have good features and Brinks has been around for a w...

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    Rated with 5 stars
    Verified

    I've had my Brinks equipment for four years and the only thing that needed to be changed in the system was the battery. Other than that, everything is good. I like the equipment b...

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    Brinks Home Security packages

    Brinks Home Security has three professionally monitored security systems: Smart Security Essential, Smart Security Complete and Smart Security Ultimate. You can install a system yourself or request professional setup for a fee. The entire system is wireless, so no drilling is involved. Brinks offers an industry-standard 36-month contract.

    You can also buy the equipment for a Nest Secure security system from Brinks. With Nest Secure, you can pay a monthly fee of $29 for Brinks professional monitoring or $19 if you sign a three-year contract.

    Brinks Home Security cost

    Brinks Home pricing ranges from $199 to $699 for DIY installation and from $39.99 to $49.99 per month for monitoring. You can choose from one of three plans: Smart Security Essential, Smart Security Complete and Smart Security Ultimate. However, you should be aware that additional equipment will cost extra. Financing is available through GreenSky if you don't want to pay for the equipment all at once.

    Monthly costEquipment cost
    Smart Security Essential$39.99/month$199
    Smart Security Complete$44.99/month$349
    Smart Security Ultimate$49.99/month$699

    Try any of the Brinks Home plans for 30 days, and if you're unhappy with the system, ask for a refund. The Brinks Home app comes with every plan, letting you control your home security system from your mobile device. You can control your lights, check out security video footage, and arm and disarm the system.

    Brinks Home Security equipment

    All of Brinks’ equipment comes with a two-year warranty. You can use voice command technologies like Google Assistant and Amazon Alexa with specific Brinks Home systems. The Smart Security systems are compatible with Alarm.com, Google Assistant, Siri and Alexa. Plans from Brinks Home come with the following equipment:

    Smart Security EssentialSmart Security CompleteSmart Security Ultimate
    Door sensors2 sensors2 sensors3 sensors
    Control panel
    Motion panel
    Yard sign and stickers
    Doorbell camera
    Smoke detector
    Outdoor camera
    Smart Security Essential2 sensors
    Smart Security Complete2 sensors
    Smart Security Ultimate3 sensors

    You can add additional equipment, like indoor and outdoor cameras, to your system for an extra charge. Additional equipment you can buy includes:

    • HD indoor camera
    • Carbon monoxide detectors
    • Extra door sensors
    • Glass break detectors
    • Extra motion detectors

    Brinks Home Security FAQ

    Do I have to install my Brinks system myself?
    Brinks makes its systems easy to install yourself. All you have to do is unpack the box Brinks sends you, put the devices in the correct spots, plug them in and activate the system. If you have a more complex piece of technology you’d like to install, Brinks can put you in touch with a technician for professional installation.
    What if I move homes? Can I still use my system?
    You can still use your system if you move. The benefit of having a wireless, DIY system is that it’s easy to take down and set up if you’re relocating.
    What is Brinks’ cancellation policy?
    The Nest Secure system is month-to-month and can be canceled whenever you like; however, after the 30-day period, you won’t be able to return your equipment for a refund. For the Smart Security systems, you also get a 30-day trial period. If you cancel a Brinks contract after the trial period, you will still have to pay your balance in full.
    What home automation features come with Brinks Home?
    Brinks’ Smart Security systems can be paired with smart home devices such as smart lights, locks and thermostats. Users can pair their security systems to work with Alexa, Google Assistant or Siri. In addition, users can access all their smart home devices 24/7 through the Brinks Home mobile app.

    Is Brinks Home Security good?

    We recommend Brinks Home for its affordable plans, customizable options, risk-free trial period and good warranty. Brinks Home prices — especially for the basic plan — are competitive. The company offers both self-installation and professional setup options. Its three-year contract and strict cancellation policy aren’t ideal, but these are common among other companies in the industry.

    Brinks Home Security™ Reviews

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    2 featured reviews
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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 26, 2020

    We were signed up with Monitronics and we haven't had anything done to our alarm system for years. It was trouble-free and then, we had a couple of sensors that failed because they were beyond their expiration. When I called the number, I found out that Brinks had bought that company so I arranged for a service call to have that sensor changed and to update the system. When getting ahold of customer service, the wait times are way too long. I was on probably hold for 20 minutes on the main number and they annoy the heck out of you by constantly playing the same message about going down their portal and emailing or texting them. I'm 73 years old and I've tried to tell companies a hundred times that older people do not want to do all that. We can but that's not how we were raised.

    I want to talk to somebody and I don't want to be on hold. I put it on speaker and wait and wait. You can do the dishes and load the washer before they answer you. Brinks is no different than Verizon or any other big company. They all do the same thing and it annoys the heck out of the consumers. But I was able to get someone that speaks English. So that was helpful because you call some of the big companies and you can't understand them to save your life, and that's more annoying. But the persons that I got to talk to, I didn't have that problem with.

    The tech who came to update the system was nice although he wasn't as familiar with our system as some of the other people. But he was getting talked through by the supervisor. This was on service call number one. After he updated the chips, he found out that we did not have the updated software or the updated device to comply with the updated chip so he couldn't complete the job. So that was annoying. He called the supervisor and they said that they would overnight the software to me. This was on a Monday so I thought he would be back Wednesday. But apparently, there was some cord or some device that they had not forwarded to him so he couldn't come back. He was then scheduled for Monday, which was yesterday. He was supposed to be there between 8:00 and noon.

    I was going to call half an hour in advance so at 20 minutes to 12:00, I called the main number. They said my tech was so and so and they would give me the number. I had already been on hold with the main number so I said okay. I figured I would just call the tech because I've done that with Spectrum. It turned out the number is the center that dispatches the techs. So, I was on hold again. I finally got ahold of them and they said that if I would hold again, they would call the tech and find out. I was on hold for a few more minutes and then, she said that he was 20 minutes away.

    It turned out to be half an hour. So, it was 20 after 12:00, which wasn't terrible. It’s not that far from 8:00 to 12:00. I realized that. The tech came back and completed the job. So that was good. He checked all the sensors and everything's working right now. He was more familiar with the Spectrum system and some of the other techs that came from Brinks so they're learning and trying to get all the tools for the other devices.

    It would have been good of the former company that when they were bought out, somebody should have sent a letter to the new customer saying Monitronics has been bought by Brinks and give the number because you'd get caught off guard and you’d think the company has gone out of business. When they answered the phone, it said they were Brinks out of Texas. I asked when it happened and they said that it was a while back. But that's not probably Brinks' fault or maybe it is. Brinks has been a large company for years and years. It's not like they're fly-by-night. So, I don’t expect that they have experience. It's just the idea would have been nice to know that we were under a different company now.

    Brinks Home Security™ response

    Michael, thank you for your honest feedback. At Brinks Home Security we aim to provide the best customer experience for all of our customers and we apologize for any inconvenience. We are glad that the technician was able to resolve your issue. If there is anything else we can do, please do not hesitate to reach out. -Edwin Q.

    2 people found this review helpful

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 11, 2020

      We've been a Brinks/Monitronics customer for four or five years now. We had them in Virginia where we lived originally. Since we moved to North Carolina about four years back, we've had nothing but problems. It's been a nightmare. The most recent visit we had with them, we had some sensors that had failed. This was the first time in many visits that we had a Brinks employee come to the house. He was fantastic and restored my faith in the brand. We were waiting out our contracts so that we could go somewhere else because the service and the support have not been there. He assured me that they've done a lot of in-house hiring and there's a lot more in-house labor. Instead of having somebody come from three to six hours away in North Carolina, he can service me from his Virginia location. He took care of the problem and he's gonna come back. He upsold me some more cameras and some more security features.

      Now that I am getting the support that I need from Brinks, it's definitely great. The pairing with alarm.com makes things so simple and easy. I'm much more interested in the home automation and the fact that I can pair my garage door and my thermostats to my alarm.com app. It's not as easy as just clicking a button but the ability to have everything controlled on one central app on my phone is the selling point.

      There was another security company whose whole thing was, “We are cloud-based and automation-focused. We're here to take over your current contract and take over your current system.” They were running a special and had me call Brinks to find out what I owed left on the contract. They said they'd buy me out of my contract. I did call Brinks with the gentleman sitting right here. I asked the price to get rid of Brinks and it was like $1,200.

      This gentleman wanted to sell me services for 70 to 80 bucks a month. I called Brinks back up to find out what I was paying with them and my bill is either $20 or $30. It's significantly less than this startup guy wanted. I said, “If you want my business and you're gonna buy me out of my contract, you're gonna at least match the price. Otherwise, there's no value.” He looked at me and said, “I gotta pack my stuff up because I can't come close to your price.” Long story short, Brinks' price for the value is definitely there. I've had to fight for several years to get to where I am with our pricing and the setup that we have but what I pay, what services I have and what features I have in my alarm and automation, they can't be beat.

      A year or so back, I was fed up with Brinks and I called ADT. I said, “How soon can you guys get out, replace everything, and I'll pay the contract myself.” ADT was gonna come out and do the installation but their pricing was not where Brinks was. As upset as I was with Brinks at the time, I was not interested in paying double or triple what my current services are unless they plan on doubling or tripling the technology or the convenience or the cameras and make it worth my while.

      I'm excited to call Brinks back out, have a couple more cameras installed and continue to upgrade and build on my system. The more things evolve, the more things become one platform and one standard. Brinks is doing a great job of not only keeping up with the times but keeping competitive as well. Also, the coverage in this area was absolutely deplorable but that appears as though it has changed quite a bit, and it's done a 180.

      Brinks Home Security™ response

      Jonathan,thank you for taking the time to leave us this great review about our services. At Brinks Home Security we care about your satisfaction and want to ensure you’re getting the best customer service. We look forward to protecting your home for many years to come and please do not hesitate to reach out to us at any time. -Daniela S.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 23, 2020

      I got a little confused. I had an outside camera that come with bricks. I was having a bit of an issue with it. When it was recording stuff, I couldn't switch it over to my video from my ring doorbell. So, I called. They kept putting me on hold. And they said they were calling Pro-Tec America. They also said I had to change my keycode box, which made no sense, and they would charge me for it. I've tried to call customer service back a couple times. I've sat on hold for a long time. I realize they're busy. But I wasn't real happy with that. I didn't ask them to switch. They did that on their own. But I don't see why I should have to pay for a new box. I don't wanna talk to customer service because they don't know what they're doing.

      The only person that knows what they're doing is Denise. I have spoken to her in customer retention. Absolutely fantastic lady. She has been very helpful. She needs a raise. One day I requested for her. They said she was busy and they would tell her to call me. I know Denise well enough that if she knew it was me, her and I talked quite a bit, and she would have called me back, which means she never got that message. I know she would have called me

      Last month on the 18th, I called. Since we switched from Pro-Tec America to Brinks, I needed yard and window signs since it's a different company. We talked, and the lady agreed, and she said she would send me up. And they come in a package of one yard sign and four stickers. She would send me three sets of them. When I called and talked to customer service today, the guy there told me an entirely different story. He told me that one was free, and the other ones were 10 bucks a piece. I said, “Hold on, that's not what she told me.” So, he looked further into it, and he saw, “Oh, yeah, that's right. They're all free,” which I haven't received yet. Why would he tell me what he told me without looking first?

      I’m a little leery of customer service. If you're gonna talk to somebody and discuss a particular problem before you have a conversation with them, look at what transpired in the past. If I called you and I said, “Look, I called a month ago” and I request this, make sure they were going to send it free, I would think that you would go on the computer and go back and look at that, which you can. And she, “Yes, sir. That's right,” instead of giving me a bunch of excuses, which he didn’t. He said, “Well, they're on backorder since we switched.” I don't wanna hear all that. That doesn't matter to me. When something is explained to customer service, they need to review the whole case before they say anything. Look at the computer and see what it says before you open your mouth.

      3 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 27, 2020

      The people who had sold us the house had Brinks and it seemed like a logical decision to go with them. At that point, we already have an account with Brinks. We thought that if we wanted to go through a cancellation process and then try to start something up with a completely different company and perhaps end up with the same headaches. We just pushed and kept it with Brinks.

      We had a difficult time at first just because Brinks apparently would only allow us to have any insight into our accounts or make any changes if we provided them with a passcode. The person who they had contracted to install our service never provided us with a passcode. The passcode of the individuals who lived in the house beforehand wasn't the passcode, apparently. We were told that we made a passcode and we had no recollection of that. Every potential passcode we could think of wasn't working so it was extremely frustrating and they were still taking our money. But it took a lot to try to figure out exactly how to remedy that.

      We found out later that the individual who they had contracted to install the service had us write him a check for $300 and that was not supposed to happen. Even then, that individual "mistakenly" took my wallet. As a matter of fact, when he left, we had to have him come back to bring back my wallet. He said it looked exactly like his. So, we had all these incidents happen. It wasn't Brinks per se, but it was someone who they trusted to install their service properly. Then the guy told us that he installed new batteries on these other things that we wanted. The very next day, we were getting the low battery signal and trying to work with Brinks to have that remedied became an impossibility because we didn't have this passcode. We had every other form of identifiable information to indicate that we were who we were, but without that passcode, there was absolutely no way to move forward.

      The solution that we were given, which sounded absurd, was to scan and email them our driver's license, front and back, all these to be sent over the airwaves. We had an incident with another company beforehand where our identities were compromised so we didn't wanna do that. It ended up being one of those situations where the only way we could move forward was to get someone on the phone who actually knew what to do. Whereas most of the time, we were only connected with people who were just getting their solutions from a playbook and didn't know how the company worked. We eventually got everything resolved, but it was a very painstaking process.

      We're fine with the service. When we finally got that individual on the phone who could help us, they were informed that we were charged $300. They put that toward other services that we wanted, so we were able to get the video doorbell, the glass break, all that. The individual who came to install the video doorbell and all that was absolutely professional and he did everything to our satisfaction. We asked him for a yard sign, but he said that he didn't have it or he couldn't give it out.

      Brinks Home Security™ response

      Timothy, thank you so much for leaving us this review regarding our service. Brinks Home security always wants to ensure that our customers are satisfied and protected. We are glad that we were able to help you and rectify any issues that you had with your system. If there is anything, we can do to make this experience a better one please let us know. – Daniela S.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 11, 2020

      I've had Brinks since I moved in on November of 2019. It had the security system already in it and it was armed, but I didn't have the code. I had to change everything to Brinks to get my own personal stuff and be able to turn it on and off because they didn't give me a code. They didn't mention anything when I bought the place. So now, since that incident happened last week, everything seems to be on track because I called them and complained about it.

      The police was sent to my home and I wasn't contacted. I guess when I added my daughter's number, they put her number first instead of leaving mine first, but they never contacted me at all. They said that they contacted me. I don't have missed calls from them before they notified the police. So, I don't feel good about it. They contacted my daughter and she didn't have the voicemail. She contacted me and gave Brinks the voicemail, but they still sent the police out. But it was about eight hours later. So, if somebody was actually robbing my house or did a home invasion, that wouldn't make any difference if they notified eight hours later for me.

      I made it clear that my daughter's was the second number to call and they should have called me first. And during that time, they gave me a number that I said I needed to put in my phone that they would call me from so I would know the emergency and I need to take the appropriate action when they call. I need to answer it to make sure it's not a spam call or something of that nature. But I don't know exactly that it's an emergency.

      They gave the number, right? But when that incident happened and I talked to them again, they gave me a different number. And then, they said they have another number that they didn't have at that time to give to me. I don't answer random calls because I just bought the home. It's time for me to refinance. I'm getting probably 50 spam calls a day for advertisements and I can't just answer all those calls. Plus, I'm at work during the day so I need to know exactly if they're calling pertaining to my safety, or my home or my daughter's safety. So, if I'm paying for this service and I'm not able to do that, the service is not doing me any good.

      I arm the system when I leave. When I walk in, it tells me that I need to disarm, and I disarm it and everything is working fine at this point. But if I would have an emergency, I don't know what time it would take for the police response. I want to know if I would be charged for them coming. When the police came in, they said, "Oh, we see, it was a false alarm." Then they turned around and left.

      Brinks Home Security™ response

      Bobby, thank you for taking the time to leave us your feedback as it is always appreciated. At Brinks Home Security we strive to do better than we were the day before. We do apologize for your experience but are glad we were able to rectify that. If there is anything, we can do please let us know, we are more than happy to assist. We look forward to providing you with a quality home security service. – Juana H.

      2 people found this review helpful
      Resolution In ProgressRated with 1 star
      Verified Reviewer
      Original review: June 10, 2021

      I signed up for Brinks Monitoring indirectly through Nest. With this approach, I provided all of the hardware. Brinks provided no hardware, so the fees were strictly monthly service fees. It's a 36 month contract that notes you can cancel with at least 30 days notice. Contract doesn't list cancellation terms, but refers to Brinks current cancellation policy (again, not part of the contract). Normal service contracts, like a cellular or internet service providers typically have cancellation policy where you settle on any outstanding hardware fees/returns and charge you final month of service (at most). This is not the case with Brinks - you are responsible for the entire 36 months of service, regardless of when you cancel. So they expect you to pay for services they will never provide. Horrible customer relations - especially when someone if forced to relocate and can no longer utilize their services!

      Brinks Home Security™ response

      Rod, we are sorry to hear about your recent experience with us. At Brinks Home we aim to provide the best customer experience and we thank you for bringing this to our attention. I will be more than happy to look into this and will reach out to you to resolve this matter. - Edwin Q.

      Be the first one to find this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: June 8, 2021

      It took Brinks 2 months to realize I disconnected my system. Your contract continues month to month even if you don't renew it. Calling to cancel is about an hour on hold and then a pushy salesman trying to sign you back up. Once you say, "No, I'm canceling," you'll receive an email in a week for DocuSign to cancel which takes 30 days to process therefore you owe them for another monthly payment. By signing the document to cancel you are also agreeing that Brinks can still contact you via phone/mail/etc to push more sales. See below...

      After canceling they offered me a reduced rate by 50%, if they can make a profit with a 50% reduction in price, the original price I'd say is gouging. All in all I'd go with someone else. "I agree that Brinks Home Security may contact me regarding Brinks Home Security’s offers at the mailing address, email address and phone number(s) I provided to Brinks Home Security, using any method, including automated technology, prerecorded messages or text messages." You can't cancel without signing this.

      Brinks Home Security™ response

      Anthony, we are sorry to hear about the experience that you had with us. At Brinks Home Security, we care about your satisfaction and please know that we always act with the upmost integrity. I was able to locate your account with the information provided and I will be happy to reach out to you to resolve this matter.- Daniela S.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 4, 2021

      During the transition over to Brinks, there was a better fuller explanation of how the elements of the system work, a hands-on demonstration of setting and canceling when the system is armed, and how to arm and take down the system. The two technicians that came to do the upgrade of the items in the house were both very professional. They donned their shoe covers immediately upon entering and conducted themselves very well. They went about their job and they were very good at explaining what they were doing and why they had to replace several parts inside the house.

      Brinks Home Security™ response

      William,William, we thrilled to hear that you had such a positive experience with the technicians and the overall transition to Brinks Home. Providing our customers with the information they need to understand and operate the system is crucial to us, so knowing they did such a fantastic job is the best. If you need any further assistance with the system or just have questions, do not hesitate to reach out, thanks! – Jeff W.

      Be the first one to find this review helpful
      Resolution In ProgressRated with 1 star
      Verified Reviewer
      Original review: June 3, 2021

      Updated on 06/04/2021: This evening, I talked with a Brinks technician and he confirmed that in the last 12 months my 'Brinks touchpad' hasn't been connected to their server. I have always believed to be protected by Brinks but I wasn't and this horrified me. In other words, Brinks didn't check that my home was safe and I was convinced that I was protected by their service and paid around $50 regularly every month. At this point, I've asked Brinks to give me back what I paid in the last 12 months for the fault-service and I've asked to cancel immediately my contract with their company.

      Original: In the last months, I didn't get the right support about several issues occurred. Weeks ago, Brinks didn’t react after an alarm occurred in my house and I asked to cancel my subscription but Brinks denied my request because the existing contract. Yesterday night, someone tried to get in my house from my garage and I got an alert from the Brinks app on my home but nobody from Brinks contacted me or called the Police. My little baby was at home with my wife, and they were in danger but my alarm system/Brinks were useless. Since I wasn’t at home, I called my neighbor and Police by myself to get help.

      Today, I called Brinks and I explained everything and the Brinks operator told me that there was no alarm notification in your system. I got upset because it means my safety is in danger because your faulty service. I asked to talk with a manager but after waiting 1 hour and 10 minutes to talk with a manager, the manager refused to talk with me. When I've asked to cancel my subscription, they suggest to cancel my contract with Brinks Home but I need to pay the penalty for the advanced cancellation.

      Brinks Home Security™ response

      Davide, We do take these matters seriously and I would be more than happy to look into this. I was able to locate your account and will reach out. -Edwin Q.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 3, 2021

      During the freeze, I had a busted pipe and the restoration people cut the wires from the security stuff so a guy from Brinks had to come and redo everything for me. He was really great. He showed up on time and went through everything. He explained everything to me and got everything working. Also, somebody tried to break into my house one day and I had set the alarm. They opened the window and it set off the alarms so my neighbors ran out and cops showed up. I feel more secure and better having the system.

      Brinks Home Security™ response

      Lisa,as someone who also suffered damages from the Winter Storm in Texas earlier this year, I know firsthand how difficult getting everything back together can be. It is so wonderful to hear that we were able to assist you in not only getting your home back to the way it was before, but to also make you feel safe and secure in your home. After all, that is our #1 priority here at Brinks Home. If there is anything you need help with, please let us know, we are more than happy to help. – Jeff W.

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      Brinks Home Security™ Company Information

      Social media:
      Company Name:
      Brinks Home Security™
      Company Type:
      Public
      Year Founded:
      1994
      Address:
      PO Box 814530
      City:
      Dallas
      State/Province:
      TX
      Postal Code:
      75381-4530
      Country:
      United States
      Website:
      www.brinkshome.com

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