Brinks Home Security™ Reviews
(Previously MONI)
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
Visit brinkshome.com- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Helpful Reviews
Our editor’s take on Brinks
We like that Brinks has lots of equipment options. The three-year contract and strict cancellation policy aren’t ideal, but these are common among other companies in the industry. It’s also hard to ignore the negative reviews, although we have a relatively small sample size.
Still, Brinks Home security systems could be good if you want professional monitoring and installation, plus the option to take the system with you if you move into a new house. Just don’t be surprised by long wait times if you have to contact customer service.
Brinks Home plans and equipment
Brinks takes a customized approach to home security — rather than offer a variety of plans, you must contact the company for a personalized consultation. The company’s representatives discuss your security needs with you and answer any questions you have about its products or the installation process.
Some of the available equipment includes the Brinks Home Hub, motion sensors, door and window sensors, garage door sensors, glass break sensors, security cameras.
Brinks provides free professional installation for its equipment but does not offer a DIY installation option.
Brinks Home security costs
For new residential customers, monitoring plans start at $29.99 per month with a minimum equipment purchase of $500 (as of publishing; additional taxes and fees may apply). The offer is not valid on online orders. 0% financing available for qualified applicants.
Brinks equipment
Brinks has several home automation tools, including controls for lighting, thermostats and door locks. You can add additional equipment — like indoor and outdoor cameras, video cameras, carbon monoxide detectors, extra door sensors, glass break detectors and motion detectors — to your system for an extra charge.
 Wireless glass break detector |  Indoor camera |  Wireless door sensor |
Brinks FAQ
Can I install a Brinks system myself?
Brinks does not offer a DIY installation system, but the company includes free professional installation with all plans.
What home automation features come with Brinks Home?
Brinks’ Smart Security systems pair with smart-home devices such as smart lights, locks and thermostats. They work with Alexa, Google Assistant or Siri.
Is Brinks available where I live?
Currently, systems are available in the United States, Canada and Puerto Rico.
Still have questions?
Brinks Home Security™ Reviews
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- 4,936,196 reviews on ConsumerAffairs are verified.
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- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 19, 2026
I have had personal experience with Brinks Home Security and I would recommend that you give this company a try. The big three on the market are (ADT), Brinks and Vivint and really you cannot go wrong with any of them. It just really depends on the level of customization that you seek. I found that Vivint has more automation. (ADT) has a lot of options and Brinks is probably the split between the two. You cannot really go wrong with any of the companies, but Brinks is probably one of the more affordable ones and it really depends on your budget. I highly recommend taking a quote from each doing your research and making a decision, but you cannot go wrong with Brinks either.
Thank you for taking the time to leave this review, Michael. We're pleased to hear about your experience with the service you have received from us and how we stand out from the other big companies. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
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Reviewed June 18, 2026
I kept getting the verbal message from my Brinks keypad that said, “low battery-garage door.” Not knowing what to do I call Brinks customer service. The representative talked me through how to change the small battery in the door sensor. I didn’t realize that there were batteries in the individual sensors. I had that battery on hand, #2032, as I need it for other devices in my house. She also said I should check the battery in the main keypad as they only have about a five year life. She talked me through how to access it. She suggested that I replace that battery. I asked if opening the keypad would set an alarm off. She assured me it would not, as it was disarmed.
While she was talking me through the process I got a call from Brinks. Apparently this set off an alarm and they were calling to see if there was a problem, I think. I tried to answer the call, but lost it. I asked the representative to cancel the alarm. She said she did. The call ended. About five minutes later a State Trooper showed up at my door. I explained the situation. Not the best thing to happen, but I’m glad I have Brinks looking out for me.
– Paul H.
Reviewed June 11, 2026
Had to reset password. Tech sent text with link to reset password. Unfortunately, when resetting the "script" on the 2nd page, the script FORCES customers to choose a 2-step Verification. As a senior, I do NOT want all these annoying and time consuming and problematical step just to view my cameras. The tech initially said the 2-step verification couldn't be stopped...and mandatory. But I know it wasn't, as I've had this account more years than he's worked there. I ask him to check with his supervisor, manager or 2nd level support. While offended by the request, he actually did. And to HIS SURPRISE, the 2nd level support showed him how to "disable" the 2-step verification. So, I was able to once again log into the system WITHOUT the annoyance of a 2-step verification. And the tech admitted (couldn't deny it) that he learned something that he wasn't aware of. I was glad that the tech "actually" took the time to check with others on this matter.
Would hate to cancel my account because of the nuisances company's "various security verification" pushes on people. Companies should ALLOW customers to choose their OWN LEVEL of security...not enforce their methods on their customers, OTHERWISE, CUSTOMERS WILL USE THEIR "METHODS" TO CHOOSE ANOTHER COMPANY! No company is TOO BIG to lose customers. Just look at the BIG TIMERS like Dish Network and others...losing customers to streaming and now hurting very badly with the loss of every customer that says, enough is enough!
Thank you for taking the time to leave this review, Ben. You're feedback is much appreciate. The process of learning is ongoing, and we are pleased that everything ultimately was resolved successfully. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 29, 2026
I had the opportunity to have "Jody" take my call to assist me today. It was by far the BEST customer service experience I have had in a long (no exaggeration) time. Jody is the epitome of what a customer service professional is and should be. I am in the customer service industry, so I'm very familiar with what an "ideal" customer service experience should look like. From the moment Jody greeted me, I knew she was (is) special. Her tone was welcoming and conveyed a willingness to listen and to help. I explained my initial reason for calling. While researching information, she engaged me in conversation which made the time pass quickly. Some may call it "stalling" but it's a welcomed alternative to being put on (silent) hold.
Within a minute, Jody gave me my answer. She had also researched my account and gave me options regarding extending my contract and possibly getting a lower rate. Her honesty and transparency were both appreciated and admirable. Jody was personable and professional at the same time. Her demeanor and call handling tactics made it truly seem like a conversation rather than a business transaction. By the end of the call, I felt I had received topnotch assistance from Jody. I did not hesitate to let her know she is a unicorn and should be cloned as a stellar example of what a customer service professional should be and how to conduct a call. Major kudos to Jody. She should be acknowledged internally by her leadership at the very least.
Thank you for taking the time to leave this review, Patrick. We're pleased to hear about your experience with the service you have received from Jody. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
I started 5 days ago trying to determine why our system keep saying “front door low battery”. A chat finally instructions how to change the batteries which worked a short time then beeping started again. Long story short we started with this equipment in 2001. Finally discovered our door sensors were not what used not and got to help! Zina helped and explained to me our options for replacement equipment by a tech that would come to our home. Yes this is what I wanted. We are in our 70’s and really don’t need to be on a ladder to reach over our doors.
Tech will come out in 2 days and redo system for a reasonable amount. Zina was so patient and helpful. I will now rest easy knowing our system will be replace. I would suggest coming up with a way to streamline the process of getting to a person that cannot be explained through texting or a long wait time. Zina was most helpful, cheerful, understanding and knew her business! Thank you.
Debby
Thank you for taking the time to leave this review, Debby. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed Aug. 6, 2026
Had a issue with a sensor, called it in requesting a service tech. appointment. Customer service rep. Rare was very kind, helpful, and thorough. She pointed out services that I did not have (that I thought I did..lol) and quickly got everything set up and scheduled for us. Also added us to the waiting list if there were any appointments cancellations before our date, which I really appreciated.
Thank you for taking the time to share your feedback, Ruby. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
I would like to commend my assistor. She was friendly, polite, and very helpful. Prior to my retirement, I have been a manager in a call site. I know how difficult the job is! You've got a real gem in this employee. Please give her my thanks.
Thank you for taking the time to share your feedback, Kristen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
She was amazing.. which is the complete opposite of what I have been accustomed to from Brinks. She's was a lifesaver
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
Customer service was able to help me lower my monthly bill and saw to everything I needed. The customer service was excellent, polite and made sure that all my needs were met. The best customer service I’ve ever used!!
Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 6, 2026
I called to cancel my order for a home security system. The representative I spoke with, Ray was very courteous and tried to retain me as customer and I appreciate that. Ray did not treat me any less than a loyal continuing customer. Ray and Michelle **, the sales consultant made me definitely want to consider Brinks if my circumstances change and interested in a home security system in the future.
Thank you for taking the time to share your feedback, Dammika. We're pleased to hear about your experience with the service you have received from our team. We are sad to see you leave. We look forward to serving you again in the future. – Paul H.
Reviewed Aug. 6, 2026
He was very patient, informative, and very professional.
Thank you for taking the time to share your feedback, Nikki. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 5, 2026
The young woman who assisted me today with my alarm system provided excellent customer service. She was friendly, patient, professional, and very knowledgeable. She took the time to explain everything clearly and made sure my issue was resolved before ending the call. I truly appreciate her outstanding service and would gladly give her a five-star review.
Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 5, 2026
I have had no service for over two months and have continued to pay $80 a month for no Coverage!! I have sent texts, e-mails and called many times. I got a new sensor but that did not help. I am getting very upset!!!
Thank you for sharing your experience, Kathleen. We take all complaints seriously, and I am sorry to hear that you experienced difficulties with your alarm system. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 5, 2026
I’m not happy that this company is not willing to work with senior citizens that was taken advantage of. The sales representatives was so smooth that he didn’t even explain the contract that we signed. Didn’t give us time to review it. Now we are stuck for 5 years at a payment we can’t afford.
Thank you for sharing your experience, Sandy. We take all complaints seriously. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 5, 2026
Keela was so helpful and friendly! She made the process easy and provided a solution fast. She also let me know about a new offer we had on our account which was fantastic! Thanks!
Thank you for taking the time to share your feedback, Serena. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 5, 2026
Horrible. Just Horrible. Have old equipment that is not even Brinks. Called to fix the problem. The tech didn't fix the situation. We just want the cancel this crap service.
Thank you for sharing your experience, David. We take all complaints seriously, and I am sorry to hear that you experienced difficulties with your alarm system. Have you considered upgrading? I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 5, 2026
The service representative that I spoke with was Kela and she did an excellent job of learning my issue and resolving it right away. I needed to have a tech come out and she found me a same day appointment WITH a discounted rate, how’s that for customer service!
Thank you for taking the time to share your feedback, Sue. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
Chelsea was extremely helpful. She was patient, knowledgeable, and was able to get our issue resolved.
Thank you for taking the time to share your feedback, Kate. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
The representative was patient, navigate me to reset all the cameras, because I change my internet service provider!
Thank you for taking the time to share your feedback, Mauricio. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
Nice person, professional at his job, all around great experience.
Thank you for taking the time to share your feedback, Greg. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 4, 2026
I've only had the system about 40 days but I regret locking myself into a 5 year contract and paying $2000 for cameras I didn't need. I know that wired systems are better and more reliable so I only needed the monitoring system. Be guarded with fast talking salespersons working on making commissions & telling the truth by omission.
Thank you for sharing your experience, Remona. We take all concerns seriously. We provide the support needed for the alarm system and the cameras. You can always reach out support team at 800-447-9239. Paul H.
Reviewed Aug. 3, 2026
Agent was very helpful and knowledgeable. See clearly understood my questions and options and assisted to my satisfaction.
Thank you for taking the time to share your feedback, Eric. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 3, 2026
Very helpful and calm especially when explaining my concerns. Also helped me get Brinks + program.
Thank you for taking the time to share your feedback, Amira. We're pleased to hear about your experience with the service you have received from our team and taking advantage of our Brinks Plus Plan to help keep maintenance cost low. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 3, 2026
Brinks is ok. Make you sign a long contract to update system. But Installers and retention department should always try to go above and beyond to upgrade customers to wireless. Instead of upgrading to wired technology. Hopefully as longtime customer. They would do more to keep. I doubt I would renew again after contract.
Thank you for sharing your experience, Visa Joanne. Which part of the system are you referring to be wireless? We are happy to review your account review this matter. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 3, 2026
I called up Brinks customer service to get an explanation of my bill and find out how many video clips I get a month. My representative was very helpful and answered all of my questions. I was confused about my monthly bill but she politely explained to me why it was higher than I thought it was. She also explained how many video clips I received each month.
Thank you for taking the time to share your feedback, Sophie. We're pleased to hear about your experience with the service you have received from our team and getting the clarification you were seeking. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 1, 2026
I give Brinks zero stars because this company referred me to Vivint citing they were no longer able to service my area, when I tried to discontinue services I was told Vivint committed corporate fraud. As none of what I was told was true, Brinks said Vivint was intercepting phone calls to Brinks in order to do this. The number I called for Brinks customer service was toll free from my own handwritten recorded records. I did not receive the 1-800 number call, I did not get the number off the internet, I placed the call myself from my own handwritten records. If fraud was occurring, it was within their own organization, possibly their own staff who were paid off.
I am a paying customer caught up in corporate in-wars. They were not able to prove their allegations and are holding me to 18 months of my said contract. I asked for documentation of both these documents. I have yet to receive either. I went with Vivint because they had the product I wanted. My service with Brinks has been offline and unusable for over a month due to a malfunctioning door sensor, they should know this but I have yet to be contacted. Customer service with Brinks is terrible.
Thank you for sharing your experience, Joyce. We take all complaints seriously, and I am sorry to hear that you experienced difficulties. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 1, 2026
I called in with concerns regarding issues with my equipment and my appointments with technicians being cancelled/postponed and spoke with account manager Shelia. She was the absolute best customer service rep I have ever spoken with and not just with Brinks. Phenomenal service and an absolute wonderful human. Whatever you are paying her is not enough, she deserves a bonus and a raise. Brinks, you have a treasure with Shelia. It would be in your best interest to do everything you can to take care of her. I called to cancel my service and ended my call with a 25 month contract to stay with you and a second chance.
Thank you for taking the time to share your feedback, Lauren. We're pleased to hear about your experience with the service you have received from Shelia. Thanks for expressing the value she adds to the team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this and it sure sounds like Shelia hit the mark. – Paul H.
Reviewed Aug. 1, 2026
On July 31, 2026, I spoke with your representative, Destiny, about my alarm sounding twice within this week, noting that a bedroom window had been tampered. In no time at all, Destiny said she knows what happened and how to fix my problem. She had me check the sensor on the window to see if the casing was loose, because that would cause that particular problem. Well, it was loose, and the problem was resolved! Destiny's quick thinking and quick action was very impressive! She was very easy to talk to and very understanding, not to mention, even funny! A little humor goes a long way. I appreciate Destiny and all of her help today! Thank you, Destiny!
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Destiny and her ability to quickly pinpoint the issue and provide a solution. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. – Paul H.
Reviewed July 31, 2026
Dominique was very cheery and helpful. Definitely one of my best interactions with Brinks and anyone over the phone in general.
Thank you for taking the time to share your feedback, Salvador. We're pleased to hear about your experience with the service you have received from Dominique. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 31, 2026
It is never easy to handle a service cancellation. Although we still went through with it, we appreciated the effort to get our feedback and try to keep our business.
Thank you for taking the time to share your feedback, Aron. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this, even if it is to cancel service. We look forward to serving you in the future. – Paul H.
Reviewed July 31, 2026
Alex took care of me with compassion and with no hesitation. He was kind and helpful. I really appreciate how quick he handled my problem. Thank you Alex.
Thank you for taking the time to share your feedback, Kelly. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 30, 2026
I highly suggest not using this company as they have the worst hospitality of any company I have used. Their people have no authority to resolve anything. Choose another alarm company. I am filing this complaint because Brinks Home has failed to provide the life-safety monitoring service that I contracted for and has repeatedly failed to correct the problem. I originally had an Alarm.com security system through another provider. When that company went out of business, I contacted Alarm.com for recommendations and was provided with several authorized dealers in my area. Brinks Home was the first company to respond, so I chose them.
My existing Alarm.com system was already installed and working. Brinks simply took over the monitoring service and installed one additional device—a monitored smoke detector. This was especially important to me because my home has previously experienced a fire, and I wanted the peace of mind that a properly functioning monitored smoke detector would immediately notify the fire department in the event of another emergency.
Within days of installation, the newly installed smoke detector began malfunctioning. The alarm panel repeatedly beeped, and I could not silence it. After contacting Brinks, technical support remotely silenced the panel but did not resolve the underlying problem. I was then instructed to replace the batteries in a smoke detector that had been installed only a few days earlier. Although I followed those instructions, the detector began malfunctioning again just hours later.
Since then, I have scheduled two separate service appointments to have the issue repaired. On both occasions, I rearranged my schedule and took time away from work to be home for the technician. Brinks canceled both appointments, leaving the problem unresolved. Each time I have contacted customer service, I have experienced lengthy hold times, multiple transfers, and representatives who were unable to provide a solution. When I attempted to cancel my service because Brinks has not provided a functioning monitored fire alarm system, I was told I might have to pay cancellation fees or was offered discounts instead of having the issue resolved.
After three weeks, I still do not have confidence that the monitored smoke detector is functioning properly. This is not simply an inconvenience. A monitored smoke detector is a life-safety device, and I believe Brinks has failed to meet its responsibility to provide the reliable service it contracted to provide. I have made every reasonable effort to allow Brinks to correct this problem. Instead, I have experienced repeated cancellations, poor communication, and no meaningful resolution. I have completely lost confidence in Brinks Home’s ability to provide dependable monitoring or customer service. I am requesting the following resolution:
* Immediate cancellation of my Brinks Home agreement.* A complete waiver of any cancellation or early termination fees.
* A refund of the charges I have paid for a service that has not been properly provided.
* Written confirmation that my account has been closed and that I have no further financial obligation to Brinks Home.
I am not seeking anything beyond a fair resolution. I simply want to end my relationship with a company that has failed to deliver the service it promised and move to a provider that can provide reliable monitored fire protection for my home.
Thank you for reaching out about your recent account concern. We take all complaints seriously, and I am sorry to hear that you experienced difficulties. I would be happy to review this matter and work with you toward a resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed July 30, 2026
The customer service at Brinks is great. Alishia and Jodi provided outstanding professional and courteous customer support.
Thank you for taking the time to share your feedback, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 30, 2026
Brinks is awesome. I am disabled. I spoke with a representative named Jackie. She was awesome, had 100% patience with me. Everything was solved with the questions I had. My smoke detector was beeping. I needed to know what size battery it use, Jackie took the extra time to see why my window sensor was making contact. I thought it was broken. It just needed to be reprogrammed.
Thank you for taking the time to share your feedback, Nicole. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 29, 2026
After speaking with customer service representative Sean, I would rate his service 5+ stars. He scheduled our service in a timely manner and was kind and courteous. He was able to lower our monthly rate to a more doable amount since we are both in our 80's and on a fixed income. I would highly recommend Brinks to my friends and family.
Thank you for taking the time to share your feedback, Vincent. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 29, 2026
Ron was very patient and helped me fix the problem. I couldn’t have done it without him. He is terrific,
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from Ron. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 29, 2026
Brinks is a ripoff, 13 years didn't miss a payment. System go down. Equipment need replace. TY. Can't come out for 2 weeks. No reimbursement for downtime and can't cancel. They extended it, go figure.
Thank you for taking the time to share your feedback, Albert. We thank you for being a long-time customer. Appointments are at a first come, first serve order. We are happy to help you troubleshoot your current system. If you would like to send us your account details to socialmedia@brinkshome.com with more details on the system status, we can help provide some options until your appointment– Paul H.
Reviewed July 28, 2026
While I initially dealt with an AI assistant, I was transferred to a human - Larry who was amazing. He couldn't have been more helpful or polite. He wound up saving me money on my monthly fees and sending new sensors to replace the ones that were failing.
Thank you for taking the time to share your feedback, Boni. We're pleased to hear about your experience with the service you have received from Larry. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 28, 2026
The agent was very helpful and understanding. She was patient with my request to add my thermostat to my app. She also updated my camera and doorbell. She went out of her normal routine to help and explain the adjustments. Kudos to her service!!
Thank you for taking the time to share your feedback, Nathaniel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 28, 2026
This was absolutely a wonderful experience. The woman who assisted me was MOST patient with me when I was not understanding what she was telling me and I really appreciate that. I'm not sure why or how the settings got so messed up when only I use this system, but notifications kept coming that one thing or another was not working properly and I was on the verge of panic! She was so calm and reassuring and that was just what I needed. And --- everything is back to normal again and working properly. Thank you so much!
Thank you for taking the time to share your feedback, Robert. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- brinkshome.com
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