Brinks Home Security™ Reviews

Today I had the opportunity to call Brinks about an issue that I was having with my security system. I recently have had a few false alarms and I wanted someone to come and check out my system. I also mentioned that I would like to possibly upgrade my system since I have had it for a number of years and I wanted to know about newer technologies that the newer systems have. Well all I had to say was a "new system" and the sales pitches began. The representative said everything under the sun to get me to purchase a new system. It was no longer a repair of my current system but everything was buying something new.

Updated on 08/28/2025: Update- zero star for customer service/tech support. After 10 days, incorrect battery sent, notice that correct battery shipped but never received. I called customer support and was informed that shipment was cancelled without notice! Now, a tech needs to verify my statement That the battery really is at the 32%; they will not accept a photo. Now I have to rearrange all of my plans to accommodate Brinks’ unreasonable service demands.

Started with Monitronics security systems when I built my home. ADT took over Monitronics and I continued with them. Lastly, Brinks took over ADT, also stayed with them several years. Throughout I had good service. I never had any real issues since installation. I was able to obtain a homeowner's discount due to my security service. However, just like everything else my monthly prices started to escalate.

I am a new customer to Brinks. Two months into my coverage, I feel I'm at home with the correct alarm company. I inherited a 20-plus year alarm company relationship via my parents' choosing. It was good. However, they never attempted to try to update the coverage so when I took over a whole new world opened for me. I went through a brief "hiccup" process with two other alarm companies before a "perfect timing" door-to-door effort on the part of a "go-getter" and very nice Brinks Area Manager, named David **. Gave me his best-selling points of what he could improve on with my home security based on any prior experience I had had. I was very pleased with the professional, knowledgeable, and caring persona that David ** presented to me. Just as important, I spoke to my neighbor for additional feedback prior to my pending appointment. She stated she was very happy with the setup and service she continued to receive from Brinks.

Hi, I called Brinks to explain that I received a message that my key fob had a low battery and where/what kind to purchase. The lady I spoke to said since I have a warranty on my account that she would send them to me…I received two new key fobs with four batteries. On that call I also mentioned I think my motion sensor may need a battery as well so I wasn’t sure if the batteries I received were for the sensor or extra batteries for my key fobs. I called Brinks again and the lady I spoke to tried to help me change the battery in my original key fob and we found out those batteries were incorrect for my original key fob. We decided to program one of the new key fobs I received and found out that the batteries I received matched my new key fob and continued to set it up but could not get it completely done. She suggested to call back in an hour as maybe my system needed that time to connect.

The service rep was professional and took the time to listen to my issues. She was very cordial helpful and because of her attitude and her willingness to help I renewed my contract for 2 years. I cannot remember when I've had service via a phone conversation this helpful, thank you

Hello. Do NOT use Brinks. This is the worst company. They use another company, Skyline, to do the contract, so not even Brinks. We canceled once we found this out. They sent a technician out to remove the panel and camera doorbell, and left us without installing the alarm that was there before. They installed new hardware and left me with just live wires exposed? Horrible experience!! Never ever ever.

I have not been impressed at all with Brinks. The company is so impersonal. Can’t get answers from customer service. Can’t get a supervisor to call you back to discuss what was going on to give me answers. STAY AWAY from this company. Horrible customer service. They know nothing and cannot answer questions. Sandra

Terrible customer service. Cancellation is a horrible, outdated, and extremely unfriendly process. If I could give a negative one-star review, I would. First, you can’t cancel online — you have to call. Then you talk to someone to pay your bill. Then you’re forced to speak to a manager. Then they email you a document that you have to sign and send it back. And maybe — if it’s approved — your service will be canceled within 30 days, while you continue to be charged. This is a predatory business practice. I’m lucky I’m still young and informed enough not to be taken advantage of, but I can easily see how elderly customers could be scammed or trapped by this intentionally difficult process. It’s 2026. There is no excuse for making cancellation this hard. Terrible. Terrible. Terrible.

⭐⭐⭐⭐⭐ Brinks Home Security – Highly Recommend! I have been with Brinks since 1999, and once again they proved why I’ve stayed loyal for so many years. My bill had gotten too high, so I reached out to them, and they were incredibly helpful. They worked with me to lower my monthly cost and upgrade my alarm system at the same time. The customer service was friendly, professional, and truly cared about keeping me as a customer. I’m very happy with the outcome and feel confident and secure in my home. I will absolutely continue my service with Brinks and highly recommend them to anyone looking for a reliable alarm company! 👍🔒