Brinks Home Security™ Reviews

I am daughter of the person that has this service. She had mailed out a bill for her credit card and the bill was stolen and the check was removed to scam a payment to the thief. Brinks was on that credit card bill. In December of 2025, I had paid the bill online setting up a new online account for her, I tried to remove the credit card account because we closed that account with Capital One. In December she was charge a late fee because the credit card company never received the payment. We were going to pay it through the bank now. I tried to set that up myself and get autopay going.

I have been a Brinks customer for many years and my recent experience with a couple of service calls again solidifies my decision to continue to be a customer. The lock system on my front door recently reached end of life. There was an initial in home consultation to help me figure out the problem. The tech was professional, kind, and very helpful. He sent me a picture of exactly the new system to purchase. Upon purchasing, Brinks was able to remotely walk me through the installation and set up, and at no charge! The tech who assisted with that virtual call was wonderful. She was patient with me and provided every clear instructions and coaching. And Brinks has the tools for a very effective remote solution. Thanks to you all!

Called to get questions answered regarding the fact that I did not know that my security system which I purchased from Allstate Wireless security had been sold to Brinks. I have no idea when it happened but I got my questions answered professionally and in a timely manner. My only suggestion is that in order to replace my AllState security signs on my home with Brinks signs, I have to pay for them and have that amount added to my monthly bill. I would think that with my account having been bought from Allstate the first signs would have been provided as a courtesy. This is necessary because the phone number on the signs is different.

We have been using Brinks security for I think at least six years now. Great company, reasonably priced, and excellent service!! The service advisor that I spoke to earlier about a little situation we were having cleared it up right away. She was very corrigible, spoke clearly and knew the business. Spent all but maybe no more than 10 minutes on the phone with her. We discovered what the problem was and she's gonna have the parts sent out to us in a few days. You know how it is sometimes when you're trying to fix something or make something right again. You get somebody on the phone that you can't understand. They either talk too loudly or not loudly enough and don't really know their business. Well that's not the case here. She was incredible. I give her five stars.

My representative became very proactive to make this Zoom installation call succeed, even more-so, once he learned that this camera was to be aimed directly over my 91 yr old’s mother’s bed for safety. The original appointment to have an installer come was cancelled same day. After that, I had waited extra days due to a holiday weekend….(After 2 others with different instructions were unable to remotely get this camera to communicate with the main monitor). I am grateful to him. I chose Brinks to be able to simply run a quick errand knowing mom was safe in my home. Additionally, I can view her with sound on my cell and even hear her breathing. The sound is that good! Thanks!

I’m enjoying my new system and customer service support has been great.

The gentleman who was helping me solve my issue was very helpful, polite and patient. I was receiving an alert about my fire alarm having a problem connecting. This usually means I need to change the batteries. When he was assisting me with this he identified a couple issues which required an additional upgrade to the system. He walked me through this and reset all my alarm sensors that were affected. When you can actually deal with a person instead of a computer it is refreshing. I would put his name here but I don’t remember it. To the young man in Houston that helped me thank you.

Called service to say I needed a system review and discussion about where and what type of cameras would be good for our house. Candice was very helpful and thoughtfully set up a free video visit, so that only one in-person service visit will be needed.

Ron was kind, professional, and had a lot of patience with me. He walked me through everything step-by-step, until it was repaired.

Good customer service. They guide you through the setup process making it easy to do a lot of it yourself.