Brinks Home Security Reviews
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About Brinks Home Security
Brinks Home offers customized home security systems with 24/7 professional monitoring services starting at $29.99 per month and free professional installation when you sign up for a three-year contract. It also offers an add-on maintenance plan called Brinks Home Plus, along with a mobile app for managing your account and home security system. Its systems are available in the U.S. and Puerto Rico.
Visit us.brinks.com- Customizable security systems
- Free consultations and quotes
- Free professional installation
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Helpful Reviews
Our editor’s take on Brinks Home Security
Our take on Brinks Home is that its security systems can be a good option if you want fully customized systems and professional monitoring and installation. It offers a wide range of equipment, and it’s easy to update your system if you move to another home.
However, the company generally requires a three-year contract, and if you want to cancel early, you’ll need to pay all of your remaining monthly fees in full. Also, Brinks Home has some negative reviews on our site, with complaints generally related to long wait times for customer service and difficulty canceling contracts.
Brinks Home security systems
Brinks Home’s security systems are fully customized to your home’s needs. Every system includes a touchscreen control panel, and you can choose from a variety of security cameras, smart home devices, life safety devices and sensors to build your system. It also provides free professional installation for all of its security systems.
To get a quote or learn more about its systems, you must contact the company for a personalized consultation. The company’s representatives will discuss your security needs with you and answer any questions you have about its products or the installation process.
Brinks Home equipment
Brinks Home’s equipment includes sensors, security cameras, smart home automation devices and life safety devices.
Brinks Home sensors
Brinks Home’s sensors include door and window sensors, motion sensors and glass break sensors.
Door and Window Sensors
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Brinks Home’s door and window sensors can be installed on any door or window and have a wireless range of up to 600 feet.
Motion Sensors
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Brinks Home’s motion sensors are designed to mount on walls and come with long-lasting batteries.
Glassbreak Sensors
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Brinks Home’s glassbreak sensors can be customized and can monitor up to 25 feet of activity.
Brinks Home security cameras
Brinks Home’s security cameras include indoor, outdoor and doorbell cameras.
Doorbell Camera
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Brinks Home’s doorbell cameras offer two-way audio, high-definition video and enhanced Wi-Fi range.
Outdoor Security Cameras
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Brinks Home’s outdoor cameras come with a 117-degree field of view, high-definition video, a 45-foot infrared night vision range and customizable motion-activated sounds and lights.
Indoor Security Cameras
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Brinks Home’s indoor cameras come with two-way audio, secure storage and multidevice compatibility for viewing your feed.
Brinks Home smart home automation
Brinks Home’s smart home automation products include smart locks, thermostats, plugs and garage door openers.
Smart Thermostats
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Brinks Home’s smart thermostats can automatically switch between heating, cooling and high-efficiency modes to save you money.
Smart Locks
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Brinks Home’s smart locks include a battery and remote control from your phone.
Smart Plugs
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Brinks Home’s smart plugs have a wireless range of up to 130 feet.
Smart Garage Door Openers
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Brinks Home’s smart garage door openers work with most garage openers, and you can receive notifications or open your garage remotely.
Brinks Home life safety devices
Brinks Home’s life safety devices include smoke detectors, carbon monoxide detectors and water leak detectors.
Smoke Detectors
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Brinks Home’s smoke detectors can be mounted on walls or ceilings and come with ultrasensitive smoke and temperature sensors.
Carbon Monoxide Detectors
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Brinks Home’s carbon monoxide detectors monitor your home 24/7 and include built-in alarms.
Water Leak Detectors
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Brinks Home’s water leak detectors have a 600-foot wireless range and can operate in a wide temperature range and in high humidity.
Brinks Home monitoring
Brinks Home offers 24/7 professional monitoring services for detecting suspicious activity like break-ins, fires, carbon monoxide leaks, water damage and more. Its monitoring services are provided by U.S.-based and Five Diamond-certified alarm response centers.
All of its systems also include both cellular and Wi-Fi connectivity for monitoring in the event of a power outage.
Brinks Home security costs
Brinks Home security costs start at $29.99 per month for monitoring services for new residential customers who purchase a minimum of $500 in equipment. Customers must also agree to standard contract terms, including a three-year initial term. The offer is not valid on online orders.
To get information on its equipment pricing, you’ll need to contact Brinks Home directly for a free quote.
Technician visit fees
If you need a technician to visit your home, Brinks Home’s standard service fees start at $99 per visit. Its fees for specialized or premium service range from $150 to $250 per visit. If you enroll in Brinks Home’s optional maintenance plan, called Brinks Home Plus, you’ll pay a $75 service fee per visit.
Account and billing fees
Some of the account and billing fees that Brinks Home charges include:
- Cost recovery fee for monitoring and maintenance: $6.40 per month
- Paper statement fee: $5.99 per month
- Late fee for payments 26 days after the billing date: $5
- Returned payment fee: $25
- Convenience fee for phone payments: $5.95 plus taxes
- Check processing fee for mailed payments: $1
Brinks Home terms and conditions
Brinks Home’s terms and conditions include the following:
Cancellation policy
Brinks Home’s cancellation policy states that if you cancel your contract early, you must pay your remaining monthly fees in full.
Relocation policy
You can take your Brinks Home system with you if you move to a new home. You can redesign your system for your new home and its team will install it for you. Its packages include:
- Essential Move: This includes a touchscreen panel, door and window sensors and a motion detector.
- Complete Move: This includes everything in the Essential Move package, plus a video doorbell.
- Premium Move: This includes everything in the first two plans, plus an outdoor camera.
FAQ
Can I install a Brinks system myself?
You can’t install a Brinks system yourself since Brinks doesn’t offer any DIY installation systems. However, the company includes professional installation with all of its systems.
What home automation features come with Brinks Home?
Some of the home automation features that come with Brinks Home security systems include pairing with smart home devices such as smart lights, locks and thermostats. Brinks Home’s systems also work with Alexa and Siri.
How long is the Brinks Home security contract?
The Brinks Home security contract is typically three years for professional monitoring services.
Still have questions?
Brinks Home Security Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 11, 2026
My frustration over an ongoing situation had reached a high. After 3 calls (all reassuring me the problem was handled) I called again. My representative was very nice, professional and attempted to solve the issue. She too was frustrated because everything previous completed SHOULD have fixed the problem. She a few suggestions and hoped to fix the issue by replacing the doorbell. We shall see. I do not want to change companies (and the rep was terrific) but something has to change to get this issue resolved. Thank you for all you have done to make this correct...
Thank you for taking the time to share your feedback, Brooke. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We hope the next step helps to resolve your issues. – Paul H.
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Reviewed Aug. 12, 2026
The representative (Mykala) did a fantastic job. She helped me resolve three separate issues, and one of those was a long-outstanding issue. And she did so I’ll be very patient and friendly. Stellar service!!! Much better than the last couple of experiences I’ve had with representatives.
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Mykala. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 12, 2026
Exceptional! Jodie was so nice. She told me about the penalty I would incur if I cancelled and gave me a better rate than before. She was very kind and helpful. Unfortunately, the people who reinstall my system can't come for over 2 weeks which leaves me vulnerable for a prolonged time both from intruders and from emergencies if I fall again. I'm very concerned about that. I would be grateful if someone could reinstall my old system as soon as today. I'm elderly and need the security as soon as possible. Thank you for any help you could give.
Thank you for taking the time to share your feedback, Janice. We're pleased to hear about your experience with the service you have received from Jodie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 8, 2026
I spoke with the manager Hector who helped resolved my problem. Turns out the first representative accidentally mistyped my email address and that’s why I never received the specific paperwork I had requested. During the second follow up, that agent change my incorrect address but unfortunately made another blunder. Nevertheless, the manager corrected matters and now the needed documents are on their way. So if you’re waiting patiently and nothing has arrived, call and make sure there wasn’t an accidental typing error. The manager was attentive, professional, personal, and apologetic. We all make unintentional mistakes. Brinks is great.
Thank you for taking the time to share your feedback, Daniel. We apologize for the data entry mistake, however we are pleased to hear about your experience with the service you have received from management team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed July 9, 2026
The representative was very nice. She, listened to my concerns, and looked up my account. After a few minutes she explained my payments for my account. She helped me see how my payments were made on my account. She was patient, making sure I understood, and asked if she had answered my question to my satisfaction. I told her she did good, because she helped me understand my billing cycle. I thanked her for her kindness, and her patience for talking to senior customers. I realized some customer service workers do not have the patience to talk to older customers, and do not care if we understand. This young person put me at ease, and made me feel she would stay on the line until I understood. I thanked her for showing me how to read my bill, and for her time. I always have good reps when I call for help, they always put me at ease, and they always make me smile.
Thank you for taking the time to share your feedback, Patricia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 21, 2026
I am a new Treasurer for this organization and needed to make some account changes. My customer service rep was amazing and walked me through everything step-by-step, even staying on the phone to make sure I got logged in and the webpage looked good. She was incredibly friendly and helpful.
Thank you for taking the time to share your feedback, Georgi. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 20, 2026
This company absolutely sucks. That's two times in the last 4 months that you guys did not show up for an appointment that was scheduled through a manager. I'm done with you. My daughter and I are going to cancel you on Monday
Hello, Linda. Thank you for taking the time to share your feedback. We are sorry to hear that the appointment did not go as expected. We would like to review this for you and help assign you a new date. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 19, 2026
I did not want to extend this agreement. I never use the system and at times it doesn’t trigger notifications. Since they were unclear about the expiration of the previous 6 month contract, I was charged the higher rate prior to expiring. Not happy about that and only extended for the guarantee of one month free.
Reviewed Sept. 18, 2026
Angela was extremely helpful. She quickly identified my concerns and was able to fully resolve all pending issues. She was very professional, knowledgeable, and caring. It was a great pleasure to work with her. These problems could have been easily resolved by the technician who replaced the panel today. Unfortunately, he was not willing or able to understand and resolve the issues. Therefore, I had to call Brinks again and was fortunate to speak with Angela.
Thank you for taking the time to share your feedback, Samvel. We're pleased to hear about your experience with the service you have received from Angela. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 18, 2026
I wanna thanks all of you for hiring the right people that care about their customers.
Thank you for taking the time to share your feedback, Johnny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 18, 2026
Today I had the profound pleasure talking with Blake, that helped me get my Brinks device talking and watching out again. Customer service was 6 stars above. If Blake is my go to person I'm on it!
Thank you for taking the time to share your feedback, Sherlie. We're pleased to hear about your experience with the service you have received from Blake. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you for the extra stars! We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 18, 2026
The individual that assisted me was Viking a patient. She handled my situation with kindness and professionalism.
Thank you for taking the time to share your feedback, Clyde. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 18, 2026
I have been with the company for over 20 years and I have always received very good customer service. Recently, I had an experience where a situation was not handled to my satisfaction and I had to follow up the next day for additional assistance. Robin was wonderful to work with. She picked up on my frustration immediately and actually took time to read over ALL the notes that had been documented from the previous event as well as really listened to my issues and concerns. It was her exceptional customer service skills that allowed me to get the proper assistance for my issue in an expedited manner from the initial service date that had been scheduled. I will continue to use the company and have nothing but praise for how my situation was handled by all.
Thank you for taking the time to share your feedback, Dawn. We're exited to hear about your experience with the service you have received from Robin as a 20+ year customer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you again for sharing! We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
My representative was incredibly helpful, kind, and scheduled everything I needed.
Thank you for taking the time to share your feedback, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
The agent I spoke with today was enthusiastic, helpful and very hospitable. My issue was resolved on the call and she even helped resolve another ongoing issue that I’ve never been able to resolve. I’m very pleased with her dedication to customer satisfaction.
Thank you for taking the time to share your feedback, Julie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
I got helped quickly. Problem resolved. Waiting time was minimal.
Thank you for taking the time to share your feedback, Aleksandr. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
The representative was fantastic. She quickly acknowledged my concerns, assisted me with setting up a technician, and helped me sign up for Brinks Plus (saving me money in the long run).
Thank you for taking the time to share your feedback, Patrick. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
My conversation and results were very satisfactory with Mary. She was very helpful understanding and took care of me. Thank you. I will wait patiently to see the results on my next bill because I don’t want to go anywhere else because I’m very satisfied with Brinks Home Security system.
Thank you for taking the time to share your feedback, Raffi. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 16, 2026
The person that helped reset all my security devices was very knowledgeable, very polite and patient when I was taking too long to complete the task before it timed out. I was very impressed with how well she knew what I was doing and the process of climbing the ladder to set the devices to link to my Wi-Fi.
Thank you for taking the time to share your feedback, Joe. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Even though I called to discontinue my service, Larry was very friendly and I enjoyed talking with him. He of course tried to encourage me to continue service but I explained that I really no longer need it and trying to cut expenses. He completed my request.
Thank you for taking the time to share your feedback, Evelyn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Shaniqua was very helpful. She explained what we needed to do next week when our windows and frames are replaced in the house. We will save the monitoring devices, and after installation, we will call Brinks so that an agent can walk us through how to re-attach the monitors on the new frames.
Thank you for taking the time to share your feedback, Jean. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Amazing service! Everyone on the phone is extremely helpful!
Thank you for taking the time to share your feedback, Aimee. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
Spoke with sale rep Chiquita, what a delight. Very helpful. Thank you.
Thank you for taking the time to share your feedback, Kyle. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
I called because my ac had quit working. My thermostat kept going off and wouldn’t stay on. I noticed that on the Brinks Panel that it said the Wi-Fi was off, but everything else worked! Called Brinks and got this very nice, very helpful woman and told her what happened and we were on the phone for almost an hour. We had to turn the panel totally off and reboot it. It would work and then it would go off. We finally got it working my Thermostat started working and AC again. Thank you to the person that helped me go through all of that. She was terrific and had patience. Good Job!
Thank you for taking the time to share your feedback, Penny. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 15, 2026
I experienced excellent, excellent professional customer service from Chris of Brinks Home Security. He arrived right on-time and was very professional, knowledgeable, and efficient in the installation of the security system. He took the time to show me how to operate the new system and to download the outside cameras into my cellphone. It is very nice to see that excellent customer service is still alive and well in Brinks Home Security. Steve
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
The representative Nyeisha was very helpful. I have a old security system and and she looked into it for me because I’m about to change my back door and frame. I needed to find out what I needed to do with the little sensor on the side of my frame, so she explained to me what I needed to done. If that did not work, I needed to call back and order a new wireless button for the door.
Thank you for taking the time to share your feedback, Donna. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
Outstanding customer service, super professional and reliable customer service.
Thank you for taking the time to share your feedback, JRRR. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
Thank You!
Thank you for taking the time to share your feedback, H. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 14, 2026
Being patient with me while instructing me to fix my problems. Knowing exactly what the problem was and how to fix it.
Thank you for taking the time to share your feedback, Bettye. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 12, 2026
The Representative spoke clear English which is very helpful especially these days when calls are mostly answered outside of the United States and the reps do not speak English very well. The Representative was very helpful and was very friendly. Thank you!
Thank you for taking the time to share your feedback, Karin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 12, 2026
Recently moved to a new area and immediately contacted by”ADT”. Really liked the idea of having ADT security. Was told that they were actually “Brinks” and given a choice of cameras and sensors on windows and doors. Told after 3 years the equipment would be ours. We decided on 4 cameras and sensors on doors only. Technician came out and installed everything.
We noticed after installation that a couple of cameras needed to be adjusted to show a slightly different view. I called our original contact several times and had to leave a message each time. Even got a text from him saying that he was in a meeting and that he would call me when he was out. I’ve never heard back from him. They seem like they are all about getting your cameras up and sensors installed and then you’re on your own. Makes you wonder if anything fails, if they would do anything to correct it, or just continue to take your payments for something that doesn’t work. Very disappointed ☹️.
Hello, Sheryl. Thank you for taking the time to share your feedback. Please note that after installation, our main support line would be your point of contact. If you have not already contacted our office for technical support, please do so at 800-447-9239. You may also email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 11, 2026
The agent was amazing at helping me out with my needs and also explaining everything to me. I truly appreciate her help.
Thank you for taking the time to share your feedback, Roxanna. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 11, 2026
The man that helped me with the system is very good. So far he is the best person I have had the pleasure to talk with. Solved the problem with no problem. If I were you I would keep this man. He is very good for your company. John T
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 11, 2026
The sales rep's name was Cedric, a very nice person. I gave them a three star because I was trying to add to my service and was advised that they did not have any local technicians within the 50-mile radius of my home.
Hello, Nekita. Thank you for taking the time to share your feedback. We are able to ship parts to you and setup a virtual appointment to help walk you through installing new equipment. You may email us with your account information, post, and any details you feel are important to socialmedia@brinkshome.com for assistance. Thank you. -Paul H.
Reviewed Sept. 11, 2026
We've been with this company for a decade now and still really appreciate them! We had an issue recently and it was handled professionally well by two amazing techs, Sebastian ** and Barry. They answered all of our questions very well and fixed our issues very efficiently. Truly appreciate the great service from Brinks!
Thank you for taking the time to share your feedback, Cody. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Mary was very knowledgeable and patient guiding me over the phone about my battery! 😊
Thank you for taking the time to share your feedback, Catrina. We're pleased to hear about your experience with the service you have received from Mary. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Alice was very hospitable and friendly. She save me some $$ as well! Very pleasant to talk to.
Thank you for taking the time to share your feedback, Karen. We're pleased to hear about your experience with the service you have received from Alice. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Excellent customer service! I initially spoke with Adrianna, she was very helpful and transferred me to appropriate department. Deanna was professional, knowledgeable, kind and patient. She ensured all my concerns were addressed to my satisfaction.
Thank you for taking the time to share your feedback, Ana. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
My representative was absolutely incredible. She was patient, understanding and helpful. She was knowledgeable and helped me in a big way and solved my issue. I should have written her name down, thought I would remember
Thank you for taking the time to share your feedback, Helen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 10, 2026
Shelia was perfect!! She was knowledgeable, she helped me with exactly what I needed and she lowered my monthly rate. After Several conversations with people who were not as helpful or knowledgeable I was ready to leave and sign with ADT, she is the only reason I stayed with Brinks. She deserves much more money than she is getting paid, I am sure of that!
Thank you for taking the time to share your feedback, Jessica. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- us.brinks.com
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