Brinks Home Security™

I purchased a security system by Brinks back in January. The panel was always beeping and the doorbell camera would not stay connected. But I just dealt with it. Then I lost my job and had to cut corners and couldn't pay them. Called them and they told me I would have to pay $3000 to break contract! WHAT?! I'm telling you I don't have the money and you pretty much tell me tough figure it out. Then they call me again and I say the same thing. She tells me maybe someone else can take over the contract. I'm like why would I do that to someone. She then proceeds to tell me, "Well I will make a note on your account but we will still keep calling for you to make a payment." WOW! UNBELIEVABLE! STAY AWAY FROM THEM!

Avoid this company at all costs due to shady business practices. I've been a customer with Brinks Home for years -- starting when it was LiveWatch security. Several years ago, Brinks added a $6/month fee to my bill for "security upgrades." The company said it had to upgrade many customers' communications devices. Mine was not one of them, yet they charged me anyway, every month.

They lock you in a contract. Then when you have an issue with the system, they want to charge you more money! Plus in Clifton Park NY, they don’t have any service people. My doorbell is a complete joke. My back sensor is broken, they don’t have anyone that can make the repair. I tried to cancel and they could care less! Use caution!

I would never recommend Brinks to anyone. Their cancellation is a big mess. When I requested them to cancel the service they did send me an email to sign which did not work and the subject of the email sounded like the service is already cancelled and I don't need to take any action on my part. I was under the assumption that the service is cancelled and I was charged for 5 months with no service at all. When I contacted customer service regarding the same instead of empathizing with me they were trying to sell me which is the worst part. I will give them zero stars.

We had a home security system from another company that Brinks bought out. The system we had failed and the alarm went off continuously. We called Brinks tech support and went through all the troubleshooting and it still was going off continuously. They asked if we wanted them to send new hardware. Because Brinks had raised their prices a couple times and the service was expensive I said no please cancel the service. We called the company today and they acknowledge we canceled the service.

We were transferred from AT&T to Brinks home not by choice. After the transfer, we have had terrible installations which we had to keep calling back for, they made us include a warranty that will cover our equipment which we cannot used, each time i call, they increased the months of service. I never enjoyed their service and it is one problem or another. I never see a company that will exchange support for increased service years. They are a scam, please dont be in my shoes run away. They unknowingly to me locked us up in a 5 year contract and is demanding $1,700 to break the service. So we have to keep paying for crappy services for 5 years.

I'm deeply disappointed by Brinks' refusal to cancel our security service, even though we've fulfilled our contract. Their unwillingness to accommodate our request and the apparent disregard for the terms of our agreement is unacceptable. It's a frustrating experience when a company doesn't honor their commitments and makes if difficult for customers to move on. My experience with Brinks has been frustrating. Not only did they refuse to cancel my service, but they also informed me that they would send a cancellation link in 24 hours, with the catch that the cancellation process would take an additional 30 days. This level of delay is resistance to canceling a service that I no longer wish to use is both disappointing and unacceptable. It's clear that customer satisfaction is not a priority for them.

I sold my house and Brinks made me pay them $844 to close the account, WOW ne VERY careful not to get trapped like I did, could swear I signed a 3 year deal and they were even asking me to renew earlier this year but I didn't, now they're saying it was a 5 year deal and I had to pay $844 to close, then after paying the ** Bill I got a confirmation number and they say they'll email me in a MONTH???? I DO NOT TRUST THIS COMPANY AND NOW I'M AFRAID THEY'LL COME AFTER ME YET AGAIN!!!

I recently switched my Internet service, in May 2023, my cameras and doorbell will not connect to the new server despite following all the directions on the Brinks Home Security app, spent a good part of two hours on the phone with customer service, trying to troubleshoot the issue, after repeated attempts of rebooting the Internet, resetting the cameras, up and down the ladder on a 12 foot ceiling. The tech told me that someone will need to come out and service us at the tune of $150. I’ve been paying for monthly monitoring since May and not actually being monitored.

I had Monitronics for years with no problem. They always have responded expeditiously. Brinks took over and at first things were fine but as of late I don't feel secure not knowing if Brinks will follow up if my alarm is set off. The alarm was mistakenly set off at 9:02 pm. It is now 9:34. They have not called nor did they try the intercom on the alarm pad. This is not the first time. It's been happening more often lately. What am I paying for?? I will be switching. My family's safety is worth more.