Brinks Home Security™ Reviews

Exceptional! Jodie was so nice. She told me about the penalty I would incur if I cancelled and gave me a better rate than before. She was very kind and helpful. Unfortunately, the people who reinstall my system can't come for over 2 weeks which leaves me vulnerable for a prolonged time both from intruders and from emergencies if I fall again. I'm very concerned about that. I would be grateful if someone could reinstall my old system as soon as today. I'm elderly and need the security as soon as possible. Thank you for any help you could give.

I spoke with the manager Hector who helped resolved my problem. Turns out the first representative accidentally mistyped my email address and that’s why I never received the specific paperwork I had requested. During the second follow up, that agent change my incorrect address but unfortunately made another blunder. Nevertheless, the manager corrected matters and now the needed documents are on their way. So if you’re waiting patiently and nothing has arrived, call and make sure there wasn’t an accidental typing error. The manager was attentive, professional, personal, and apologetic. We all make unintentional mistakes. Brinks is great.

The representative was very nice. She, listened to my concerns, and looked up my account. After a few minutes she explained my payments for my account. She helped me see how my payments were made on my account. She was patient, making sure I understood, and asked if she had answered my question to my satisfaction. I told her she did good, because she helped me understand my billing cycle. I thanked her for her kindness, and her patience for talking to senior customers. I realized some customer service workers do not have the patience to talk to older customers, and do not care if we understand. This young person put me at ease, and made me feel she would stay on the line until I understood. I thanked her for showing me how to read my bill, and for her time. I always have good reps when I call for help, they always put me at ease, and they always make me smile.

I have had personal experience with Brinks Home Security and I would recommend that you give this company a try. The big three on the market are (ADT), Brinks and Vivint and really you cannot go wrong with any of them. It just really depends on the level of customization that you seek. I found that Vivint has more automation. (ADT) has a lot of options and Brinks is probably the split between the two. You cannot really go wrong with any of the companies, but Brinks is probably one of the more affordable ones and it really depends on your budget. I highly recommend taking a quote from each doing your research and making a decision, but you cannot go wrong with Brinks either.

I kept getting the verbal message from my Brinks keypad that said, “low battery-garage door.” Not knowing what to do I call Brinks customer service. The representative talked me through how to change the small battery in the door sensor. I didn’t realize that there were batteries in the individual sensors. I had that battery on hand, #2032, as I need it for other devices in my house. She also said I should check the battery in the main keypad as they only have about a five year life. She talked me through how to access it. She suggested that I replace that battery. I asked if opening the keypad would set an alarm off. She assured me it would not, as it was disarmed.

What am I paying $84.63 for?? I am a long-time customer who was satisfied with your service until I recently had an alarm activation while I was out of town. I found out the following:

My alarm system needed to be rebooted and I called to have them help me. The representative walked me through the process very easily and fixed my problem. The system is easy to use and eases my anxiety about having it placed in my home.

Addressed my issue. Provided patient, clear support.

Exceptional service in helping me reconnect my security cameras! The agent was extremely knowledgeable, and the entire experience was fun rather than stressful. Both cameras were reconnected in no time, and all my questions were answered promptly. Great job, Brinks Home!

Excellent customer service. I spoke to two different people, and they were both very helpful. Understood the problem, resolved the billing issue, and gave me credit.

I’ve been trying to cancel my service for over a month. I have requested a letter to cancellation. Has not been mailed out. I’ve requested final bill nothing has been provided. They provided with contract and Alarm Monitoring Agreement - Extension and there's a discrepancy on the extension. I’ve ask for the previous Alarm Monitoring Agreement - Extension and they have fail to provide me with the information. I switch to Vivint and they are going to cover my buyout. At this point I can’t move forward due to they keep failing to provide with the information I requested but payment keeps coming out of my account. I’ve requested a supervisor and at this point I don’t know what to do to get the proper paperwork to get this account close.

Carlos was awesome and did an amazing job, he also was very detailed about everything he installed. Thank you, Carlos.

We spoke with Braykala to request information to cancel our contract. She was awesome. If we had not already made the decision to go with a local company, I would have stayed with Brinks just because of her. She was thorough and extremely nice, even though we did not make a decision to stay with Brinks. Her customer service made it a difficult decision. Her customer service would have made a difference had we received this customer service when we had our negative experience.

Customer service Stephanie was great, very attentive and informative, BUT… I can’t believe that after 12 years since 2014 as a regular customer BRINKS wants me to pay almost 12 dollar for a yard sign that is not only deterring a possible intruder but it’s as well announcing FREE advertising to Brinks for the paid services provided. But not for too long… I am already doing my homework to replace you ASAP! Really? For a couple of yard signs? Whoever decided to to determine this was a great way to make an extra bucks… you are losing a 12 years customer buddy.

The Brinks Rep was so kind & professional. I followed her directions & my problem was solved.

Kimberly was fast, efficient and friendly. She easily assisted and solved my issue and there was no problem which she could not readily provide a solution for me with. Very helpful and intelligent. A true pleasure to work with on the problem I needed a solution for.

Gustavo was incredible - he helped reduce my billing and got me everything I needed to continue the service.

I was a Brinks Home Security customer for approximately eight years. After that long of being a customer, I never expected that my final experience with the company would be this disappointing. I ultimately decided to cancel because I was barely using the service and there were cheaper option if I needed another alarm service. During the approximately eight years I had the system, I barley used it so I can't say how the services are. Another major reason I decided to leave was that my monthly bill had increased overtime to about $15/month extra. That was extremely frustrating with my minimal usage. Then came the cancellation.

Great customer service. Lowered my bill and added a new doorbell camera.

He knew exactly the instructions and patience I needed to help with my install!

My monthly price increased with no explanation. Customer service rep did not reply to my email.

Doorbell camera quit working twice now and we haven't even had it 6 months. It is still offline, and our sales rep, Adam here in SC, said he scheduled tech to come out and no one ever showed. This happened 4 times now! Our front door sensor also came off and needs to be replaced. When I confronted him about no one showing up AGAIN, he didn't respond. Also, the camera has a five-second delay and does not continuously record either. And good luck with the doorbell function, because half the time you can't hear it when someone rings it anyway. Save your money.

Miss ** was awesome. She got me through my little problem, gave me some pointers on what to do in the future and she did everything beautifully.

I am writing to commend Destiny for her exceptional customer service. Her high level of professionalism, tact, and poise were truly commendable. She represents Brinks exemplary well and is an invaluable asset to the company.

Brink is essentially robbing their customers. I find it unbelievable that you’re asking me to pay almost $1,500 to cancel my service or endure another two years of unnecessary service. I strongly advise against recommending Brink to anyone!

I had several issues to resolve and Joseph was phenomenal!! He was patient, professional and detailed!! I sincerely appreciate his help verifying and updating our account information to reflect proper billing documentation!!

Issue resolved in a professional manner and quickly.

Nathan helped get my doorbell fixed, and now it’s back up and working again! Fantastic service from Brinks Customer Service. Thanks, Nathan. Good troubleshooter, very knowledgeable, positive, intelligent person, personality was great.

The CSR was confusing in her explanation. I also had to be transferred from the original number to a separate account number to explain my billing and subscription information. I'm still not sure everything was taken care of. Recommend you focus more on clarity with your customers.

I was a customer for over 14 years and the service was great! I just came across an offer I could not refuse. And to show the excellent customer service Brakayla provided, she understood my reasoning, she still was compassionate and still tried to offer promotional offers, but was not pushy about it.

The technician was very professional, kind and helpful. She was able to take care of the issues. Her exceptional service led me to request Brinks for our other home in Pittsburg.

The gentleman that assisted us with trouble shooting the radio not responding with our alarm system was professional, kind and thorough. Wonderful experience.

Very helpful & knowledgeable to my inquiry about billing.

After finding my property has been visited by various individuals for purposes not of my own design, I now need the addition of motion sensor lights and cameras. With one phone call, I have been scheduled for the equipment necessary and was treated like a valued member of the family. The kindness and professionalism displayed by your staff has given me peace of mind I sorely needed, and I fully intend to remain a Brinks customer. Kudos to your entire service staff.

The gentleman I spoke with quickly assessed the issue I was dealing with, told me what I needed to do at my end (which I did) and reset the system. This quickly resolved the problem. He was very cordial and patient with me throughout the process.

Solved a problem solve the problem without any difficulty and may be able to use the service as we want now. Hopefully we’ll be able to transfer it to another location when we move. We all everything went as it should and we’re very happy with the service.

Brinks Home Security customer support was a joke. I advised the agent of the issue, and instead of providing any troubleshooting steps, they scheduled a tech appointment and signed me up for a 4-year contract because they made me feel like I didn’t have any other option. When I called back, I got an agent that did troubleshoot my door lock and gave me some troubleshooting steps. I went through that and fixed the issue, which was that the batteries needed to be replaced. I am a person with multiple disabilities and feel like I was taken advantage by the first representative that I talked to. I feel like I was discriminated against for having multiple disabilities and wanted to leave a review so someone could look into a more honest security company.

The agent I spoke with was caring, polite, knowledgeable, patient, and helpful. No one I spoke with in the past knew as much about the issues with my equipment as he did. Most of all, he got the constant beeping to stop by resolving the problems while instructing me about what to do as we spoke on the phone. Great service!

The loyalty representative was very knowledgeable and helpful. She answered all my questions and updated my account to a lower payment, which we really needed. The assistance was really appreciated.

I contacted the Technical support team to assist restoral of my front door bell and chime. I had attempted restoration on my own, viewing on-line tutorial with no success. The Technical problem was addressed promptly and thoroughly by the representative. She professionally walked me through the process with very clear instructions. My service was reactivated successfully.