Brinks Home Security Reviews
(Previously MONI)
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About Brinks Home Security
Brinks Home Security is a Dallas, Texas-based provider of home security systems. The company is owned by MONI Smart Security, a subsidiary of Ascent Capital Group. In 2018, MONI purchased exclusive licensing rights to use the 165-year-old Brinks name and branding in the U.S. and Canadian home security and smart home markets. Brinks Home’s customizable security systems feature 24/7 professional monitoring and free professional installation.
Visit brinkshome.com- Customizable security systems
- Free consultations and quotes
- Free professional installation available
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Helpful Reviews
How does Brinks Home Security work?
Brinks Home Security sells and installs customizable home security systems to homeowners in the U.S. and Puerto Rico. It also offers an add-on maintenance plan called Brinks Home Plus and a mobile app for managing your account and home security system.
All home security systems include 24/7 professional monitoring services starting at $29.99 per month. The company does not allow self-monitoring or DIY installation.
Brinks Home security systems
Brinks Home’s security systems are fully customized to your home’s needs. Every system includes a touchscreen control panel, and you can choose from a variety of security cameras, smart home devices, life safety devices and sensors to build your system. All security systems include free professional installation, provided you commit to a three-year monitoring contract at $49.99 per month, spend at least $500 on equipment and sign up for the Brinks Home Plus plan.
To get a quote or learn more about its systems, you must contact the company for a personalized consultation. The company’s representatives will discuss your security needs with you and answer any questions you have about its products or the installation process.
Brinks Home equipment
Brinks Home’s equipment includes sensors, security cameras, smart home automation devices and life safety devices.
Brinks Home sensors
Brinks Home’s sensors include door and window sensors, motion sensors and glass break sensors.
Door and Window Sensors
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Brinks Home’s door and window sensors can be installed on any door or window and have a wireless range of up to 600 feet.
Motion Sensors
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Brinks Home’s motion sensors are designed to mount on walls and come with long-lasting batteries.
Glassbreak Sensors
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Brinks Home’s glassbreak sensors can be customized and can monitor up to 25 feet of activity.
Brinks Home security cameras
Brinks Home’s security cameras include indoor, outdoor and doorbell cameras.
Doorbell Camera
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Brinks Home’s doorbell cameras offer two-way audio, high-definition video and enhanced Wi-Fi range.
Outdoor Security Cameras
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Brinks Home’s outdoor cameras come with a 117-degree field of view, high-definition video, a 45-foot infrared night vision range and customizable motion-activated sounds and lights.
Indoor Security Cameras
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Brinks Home’s indoor cameras come with two-way audio, secure storage and multidevice compatibility for viewing your feed.
Brinks Home smart home automation
Brinks Home’s smart home automation products include smart locks, thermostats, plugs and garage door openers.
Smart Thermostats
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Brinks Home’s smart thermostats can automatically switch between heating, cooling and high-efficiency modes to save you money.
Smart Locks
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Brinks Home’s smart locks include a battery and remote control from your phone.
Smart Plugs
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Brinks Home’s smart plugs have a wireless range of up to 130 feet.
Smart Garage Door Openers
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Brinks Home’s smart garage door openers work with most garage openers, and you can receive notifications or open your garage remotely.
Brinks Home life safety devices
Brinks Home’s life safety devices include smoke detectors, carbon monoxide detectors and water leak detectors.
Smoke Detectors
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Brinks Home’s smoke detectors can be mounted on walls or ceilings and come with ultrasensitive smoke and temperature sensors.
Carbon Monoxide Detectors
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Brinks Home’s carbon monoxide detectors monitor your home 24/7 and include built-in alarms.
Water Leak Detectors
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Brinks Home’s water leak detectors have a 600-foot wireless range and can operate in a wide temperature range and in high humidity.
Brinks Home monitoring
Brinks Home offers 24/7 professional monitoring services for detecting suspicious activity like break-ins, fires, carbon monoxide leaks, water damage and more. Its monitoring services are provided by U.S.-based, Five Diamond-certified alarm response centers. All of its systems use both cellular and Wi-Fi connectivity for monitoring, and most include a backup battery to ensure functionality in the event of a power outage.
When an alarm event occurs, Brinks Home will call primary contacts (as listed in your account). If the primary contacts can’t be reached, the alarm response center will dispatch responding authorities and call secondary contacts.
Brinks Home security costs
Brinks Home security costs start at $29.99 per month for monitoring services for new residential customers who purchase a minimum of $500 in equipment. Customers must also agree to standard contract terms, including a three-year initial term. The offer is not valid on online orders.
To get information on its equipment pricing, you’ll need to contact Brinks Home directly for a free quote.
Technician visit fees
If you need a technician to visit your home, Brinks Home’s standard service fees start at $99 per visit. If you enroll in Brinks Home Plus, Brinks Home’s optional maintenance plan, you’ll pay $75 per visit.
| Fee type | Service fee per visit |
|---|---|
| Standard service | Starting at $99 |
| Specialized or premium service | $150 to $250 |
| Brinks Home Plus customer | $75 |
Account and billing fees
Brinks Home charges several account and billing fees.
| Fee type | Cost |
|---|---|
| Cost recovery for monitoring and maintenance | $6.40 per month |
| Paper statement | $5.99 per month |
| Late payments 26 days after the billing date | $5 |
| Returned payment | $25 |
| Phone payments | $5.95 |
| Check processing for mailed payments | $1 |
Promotions and discounts
Brinks Home frequently offers promotions and discounts. As of publishing, it offers:
- 25% off new security systems
- A free video doorbell
- A second security camera for 50% off when you buy an indoor or outdoor camera
- Free installation
All of the above promotions can’t be combined with any other offers or discounts and are only available for new residential customers who sign a three-year monitoring contract.
Brinks Home also has a referral program. To use this program, you can refer a friend to the company, and you’ll both get a $300 electronic gift card if they sign up.
Brinks Home Plus
Brinks Home Plus is a maintenance plan you can purchase for a monthly fee. This fee varies based on the value of your security equipment, though Brinks Home doesn’t disclose detailed pricing online. The plan provides repairs, replacement or credit for devices that stop working due to malfunction or normal wear and tear. It also comes with a reduced service fee. Some devices it covers include alarm panels, security cameras and motion detectors.
Exclusions
Brinks Home Plus plans exclude coverage for damage or issues related to:
- Any products or devices that aren’t purchased from a Brinks Home authorized dealer
- Any products or devices that aren’t covered by a Brinks Home monitoring agreement
- Abuse, misuse, theft, vandalism, weather events or environmental conditions
- Work or repairs completed by a non-Brinks Home representative
- Any products or devices that are over 5 years old or that Brinks Home has determined are obsolete
Brinks Home also doesn’t cover costs for emergency service visits outside of its normal business hours.
Brinks Home mobile app
The Brinks Home mobile app is available for iOS and Android. As of publishing, it has 4.6 out of five stars in the Apple App Store, based on more than 21,000 ratings, and 4.0 out of five stars in the Google Play store, based on over 4,500 reviews. The app is powered by Alarm.com, a security company that provides automation and monitoring services for homes and businesses.
Through the app, you can control your home security system remotely, including:
- Arming and disarming your system
- Locking and unlocking doors
- Setting up alerts
- Viewing live video feed
- Managing automated controls
- Changing your thermostat
- Controlling your smart lights
- Operating your garage door
You can also manage your Brinks Home account and pay bills through the app.
Brinks Home terms and conditions
Brinks Home’s terms and conditions include the following:
Cancellation policy
Brinks Home’s cancellation policy states that if you cancel your contract early, you must pay your remaining monthly fees in full. If you want to cancel a Brinks Home Plus maintenance plan, you’ll also need to pay 100% of your remaining payments.
Return policy
Brinks Home’s return policy generally applies to existing customers. Current customers can return unused or defective equipment for a full refund, minus any discounts or shipping and handling costs, within 30 days of the original shipment date. Returns can be initiated through an online account.
Relocation policy
You can take your Brinks Home system with you if you move to a new home. You can redesign your system for your new home, and its team will install it for you. Its moving packages include:
- Essential Move: This includes a touchscreen panel, door and window sensors and a motion detector.
- Complete Move: This includes everything in the Essential Move package, plus a video doorbell.
- Premium Move: This includes everything in the first two plans, plus an outdoor camera.
FAQ
Can I install a Brinks Home Security system myself?
Brinks Home Security does not offer a DIY installation option. All systems require professional installation, which is included at no additional cost with a three-year contract.
What home automation features come with Brinks Home?
Brinks Home systems support smart lights, locks, and thermostats. Systems are compatible with Amazon Alexa and Apple Siri for voice control.
How long is the Brinks Home security contract?
Brinks Home requires a three-year contract for professional monitoring services. If you cancel early, you’ll need to pay all remaining monthly fees in full.
How much does Brinks Home monitoring cost per month?
Brinks Home monitoring costs start at $29.99 per month. This price requires a minimum $500 equipment purchase and a three-year monitoring agreement.
Still have questions?
Is Brinks Home Security worth it?
Brinks Home Security is worth considering for homeowners who want professional monitoring, free installation, and a customizable system. Brinks offers a wide range of equipment, and it’s easy to update your system if you move to another home.
However, there are some important trade-offs to weigh. If you want to cancel early, you’ll need to pay all of your remaining monthly fees in full, and the company’s signature perks (like free installation) come with significant requirements, such as a three-year contract, a minimum equipment purchase and enrollment in the Brinks Home Plus plan.
Brinks has some negative reviews on our site, with complaints generally related to long wait times for customer service and difficulty canceling contracts. However, reviews are predominantly positive, with the company earning an average star rating of 4.3 out of 5 as of publication.
Brinks Home Security Reviews
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- Our moderation team evaluates reviews to make sure they meet our guidelines.
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- Financial relationships do not influence whether we publish a consumer review.
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Nov. 6, 2026
I spoke with Porcha (spelling?). She did a superior job of addressing my concern. An Alarm.co representative had come unannounced to my door and said he was here to check my system as it was old and due for upgrade. Porcha advised me that Alarm.Co did do work for Brinks but she checked my file and said although my system was old, she did not see any indication of any malfunctions or any calls from me for assistance. She did tell me about upgrade options and price freeze on my subscription. She was informative but did not try to high pressure me into anything, just advised me of bonuses, etc and told me to call back anytime I wanted more information, wanted to upgrade, etc. She also answered my non related questions about the need for a landline and told me if I decided to terminate the landline to be sure to advise Brinks. Porcha was friendly, helpful, and informative. Thank you.
Hi Rebecca, thank you for sharing your experience! We're delighted to hear that Porcha provided helpful, informative service and took the time to address all of your questions without any pressure. We appreciate your kind words and will be sure to share your feedback with her.
– Cris J.
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Reviewed Nov. 2, 2026
Denise was great. Even in my frustration and rudeness she remained nice and professional. She was great and I recommend y’all keep her and others like her that remain professional and nice in the moments like me where we get frustrated and they remain in character and represent the company in a professional manner as Ms Denise did. She was so nice and professional I had to apologize to her and she gladly accepted. Great customer service she provided!
Thank you for sharing your experience! We're so glad to hear that Denise provided such outstanding service. Her professionalism, patience, and commitment to helping customers, even during challenging situations, are qualities we truly value. We appreciate your kind words and recommendation, and we'll be sure to share your feedback with Denise and her leadership team. Thank you for choosing Brinks Home!
– Cris J.
Reviewed Oct. 29, 2026
The customer experience representative, whose name is "Zina," was probably the very best I have ever had the opportunity to deal with in any situation. She was knowledgeable and through. She listened and went into action, assuring me that she was there to research my problem and solve it. She went the extra mile to make sure I was satisfied with the outcome. Zina was polite and very personable and understood my problem as she worked to solve it. Most phone reps seem to have a memorized procedure that they will not deviate from and that's as far as they go. I felt like I was talking with a real person, not a programed robot. Cudos to Brinks for having a person like Zina on your staff. After my contract expires with my present company, I will reach back and connect with Brinks because of this experience. Thankyou!
Thank you for sharing this wonderful feedback, Gail! We're thrilled to hear Zina provided such outstanding service. Her professionalism, dedication, and genuine care clearly made a lasting impression. We'll be sure to share your kind words with Zina and her leadership team. We appreciate your feedback and look forward to the opportunity to serve you in the future!
– Cris J.
Reviewed Sept. 18, 2026
I have been with the company for over 20 years and I have always received very good customer service. Recently, I had an experience where a situation was not handled to my satisfaction and I had to follow up the next day for additional assistance. Robin was wonderful to work with. She picked up on my frustration immediately and actually took time to read over ALL the notes that had been documented from the previous event as well as really listened to my issues and concerns. It was her exceptional customer service skills that allowed me to get the proper assistance for my issue in an expedited manner from the initial service date that had been scheduled. I will continue to use the company and have nothing but praise for how my situation was handled by all.
Thank you for taking the time to share your feedback, Dawn. We're exited to hear about your experience with the service you have received from Robin as a 20+ year customer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you again for sharing! We look forward to serving you for years to come. – Paul H.
Reviewed Sept. 11, 2026
My frustration over an ongoing situation had reached a high. After 3 calls (all reassuring me the problem was handled) I called again. My representative was very nice, professional and attempted to solve the issue. She too was frustrated because everything previous completed SHOULD have fixed the problem. She a few suggestions and hoped to fix the issue by replacing the doorbell. We shall see. I do not want to change companies (and the rep was terrific) but something has to change to get this issue resolved. Thank you for all you have done to make this correct...
Thank you for taking the time to share your feedback, Brooke. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We hope the next step helps to resolve your issues. – Paul H.
Reviewed Nov. 6, 2026
Shakira was excellent. Great customer service. Very professional.
Reviewed Nov. 5, 2026
Samoy was very helpful! She took care of our tech problem and helped with another matter after offering if we needed any other assistance. Very happy that we called!
Reviewed Nov. 5, 2026
The equipment and app are fine. Had a botched installation, took 8 full hours because the guy had to keep calling other people to try to figure out how to actually do it. Some equipment just wasnt delivered, or installed. The ones that were, several just looked awful. The “representative” and manager that sent the welcome emails just won’t respond. Had to reschedule a new installer, figure out what was missing and reorder it myself. The new tech was much better and made it not so bad and explained things better, but a pretty disappointing experience overall.
Hi Marcus, we're sorry to hear about the installation issues, missing equipment, and lack of communication. We're glad the second technician was able to help, but we understand your frustration. Please email us at socialmedia@brinkshome.com with your account information so we can look into this further.
– Cris J.
Reviewed Nov. 4, 2026
I was pleasantly surprised. The gentleman that helped was extremely friendly and I felt like a valued customer. He address my issue right away. I hope, if I need help again, I will be lucky enough to reach him.
Thank you, Brad! We're delighted to hear about your positive experience. Providing friendly, prompt service and making our customers feel valued is always our goal. We'll be sure to share your kind words with the representative who assisted you. Thank you for choosing Brinks Home!
– Cris J.
Reviewed Nov. 4, 2026
I spoke with Alice and she was very helpful in helping me to resolve my issues.
Hi Diana, thank you for sharing your experience! We're glad Alice was able to help resolve your concerns and provide the support you needed. We appreciate your trust in Brinks Home and your feedback.
– Cris J.
Reviewed Nov. 4, 2026
I think the cancellation process is shitty. I cancelled yesterday and the gentleman told me that it does 30 days for the paperwork to get processed. In other words they wanna bill me another month. So I have to give a 30 days notice for my service to get cancelled?
Hi John, we're sorry to hear you're frustrated with the cancellation process. Brinks Home requires a 30-day notice for cancellation, and we understand your concerns regarding continued billing during that period. If you'd like us to review your account and discuss your specific situation, please email us at socialmedia@brinkshome.com.
– Cris J.
Reviewed Nov. 3, 2026
EXCELLENT customer service! Your Associate was personable, clear, and concise...No sales pressure--which is EXACTLY what I had for the first round of security cameras we had installed in our home. Currently I'm looking for a few additional cameras for further security, and the Brinks Associate texted me additional information on the types of cameras we are interested in... Enabling us to have all the information at hand needed for a final decision. Thank you!
Hi Lynn, thank you for your kind words! We're thrilled to hear our team provided clear, pressure-free service and helped you explore the best camera options for your home. We appreciate your trust in Brinks Home and look forward to assisting with your security needs.
– Cris J.
Reviewed Nov. 2, 2026
Was contacted by email about a credit card no longer working. Called the help desk with the provided phone number. Got in quickly, and we resolved some tech issues as well. Great service.
Dale, Thank you for sharing your experience! We're glad our team was able to quickly assist with your payment update and help resolve the technical issues as well. We appreciate your kind words and are happy to hear you received great service. Thank you for choosing Brinks Home!
– Cris J.
Reviewed Oct. 30, 2026
Excellent prompt and courteous service from Devlin I believe he said his name was.
William, Thank you for your feedback! We're delighted to hear that Devlin provided excellent, prompt, and courteous service. We take great pride in delivering a positive customer experience, and it's wonderful to know he made such a great impression. We appreciate you choosing Brinks Home and will be sure to share your kind words with Devlin and his team.
– Cris J.
Reviewed Oct. 30, 2026
They helped me to troubleshoot the issue. They were professional and knew how to direct me.
Thank you for sharing your experience, Wilbert! We're glad our team was able to help troubleshoot the issue and provide clear guidance along the way. It's great to hear you received professional and knowledgeable support. We appreciate your feedback and thank you for choosing Brinks Home!
– Cris J.
Reviewed Oct. 30, 2026
I just spoke with two people in attempting to add to and relocate monitoring cameras. Both people were extremely patient and got everything taken care of quickly. Thanks, Brinks, for making me feel safe in my home!
Thank you for sharing your experience, Marzia! We're thrilled to hear that both team members provided such patient and efficient service while helping with your camera relocation and additions. Making our customers feel safe and supported is our top priority, and we're glad we could make the process easy for you. We truly appreciate your trust in Brinks Home!
– Cris J.
Reviewed Oct. 29, 2026
Gentleman very helpful in reconnecting my carbon monoxide alarm to the system!
Thank you for your feedback, Doreen! We're glad to hear our team was able to help reconnect your carbon monoxide alarm and get everything working properly. Providing helpful and reliable support is important to us, and we're pleased that your experience was a positive one. Thank you for choosing Brinks Home!
– Cris J.
Reviewed Oct. 29, 2026
Sheila was great help in closing my account since where I'm moving to you don't provide any service. I can't say enough about how nice she was helping me, thank you Sheila!
Thank you for sharing your experience, Kimball! We're delighted to hear that Sheila provided such friendly and helpful service while assisting with your account closure. Although we're sorry to see you go, we're grateful for the opportunity to have served you. We'll be sure to share your kind words with Sheila and recognize her for the outstanding support she provided. Best wishes on your move, and thank you for choosing Brinks Home!
– Cris J.
Reviewed Oct. 29, 2026
I’ve called Brinks multiple times to receive my information needed for a buy out. I have yet to receive the information I need. So, I’m still paying for a service I no longer have set up. I’ve spoken to 3 representatives and they indicated that I will receive something within 7 days, 10 days, via email and in the mail. I have yet to review anything.
Thank you for bringing this to our attention, Emerald. We understand how frustrating it is to make multiple requests and still not receive the information you need. This is not the experience we want for our customers. Please email your account details to socialmedia@brinkshome.com so we can review your buyout request and help get this resolved as quickly as possible.
– Cris J.
Reviewed Oct. 28, 2026
Very well informed and pleasant to talk to. Would definitely recommend your company based on the employee. Patricia.
Thank you for sharing your experience, Charles! We're thrilled to hear Patricia was knowledgeable, pleasant to work with, and made such a positive impression. We appreciate your recommendation and your trust in Brinks Home.
- Cris J.
Reviewed Oct. 28, 2026
My technician was excellent! He was courteous and well spoken and resolved the issue for me.
Paula, Thank you for your feedback! We're pleased to hear your technician was courteous, professional, and able to resolve the issue. We appreciate you choosing Brinks Home and sharing your experience.
- Cris J.
Reviewed Oct. 27, 2026
They answered all my questions, and gave me solutions to take care of my issues.
Mike, thank you for sharing your experience! We're glad our team was able to answer your questions and provide solutions to address your concerns. We appreciate your feedback and your trust in Brinks Home.
- Cris J.
Reviewed Oct. 26, 2026
Great customer service. I had a sensor malfunction where the control panel said a window was open and by-passed when the system was armed. The representative listened to my issue and was able to correct the malfunction.
George, Thank you for sharing your experience! We're glad our representative was able to listen to your concerns, identify the issue, and get your sensor functioning properly again. We appreciate your feedback and thank you for choosing Brinks Home Security!
– Cris J.
Reviewed Oct. 25, 2026
Quickly aided me in replacing a battery in one of my sensors.
Thank you for taking the time to share your feedback, Carla. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 24, 2026
I was pleased with how patiently they walked me through and assisted me to solve my problem.
Thank you for taking the time to share your feedback, Faramarz. We're pleased to hear about your experience with the service you have received from our team providing a patient experience to help resolve your concerns. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 24, 2026
Tech support Stephanie was very helpful, knowledgeable, very courteous and patient.
Thank you for taking the time to share your feedback, Ida. We're pleased to hear about your experience with the service you have received from Stephanie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 23, 2026
The customer service rep was excellent, but the service options are not. And because their equipment doesn’t work as it should, I have to pay $75.
Hello Kevin. We apologize for the inconvenience you have experienced with the system. Please note that for customer-owned equipment, repair costs are applicable. To offer the most affordable option, on-site repair services are available at a rate of $75. If you have the Brinks Home Plus extended warranty, the $75 is the discounted rate. For additional questions or concerns regarding this, feel free to email us at socialmedia@brinkshome.com with your concerns, as well as your account info.
Reviewed Oct. 23, 2026
This experience on 10/23/26 was the BEST that we have had since we have had our Brinks Home system. She was so nice and helpful. She listened to our concerns and allowed us to vent and then solved our issues. We had not had any real service since Covid and the system didn't work and I had to keep an eye on the property for my parents. My father wanted to cancel the system, but she talked us out of it and gave us a better system to replace the old one that no longer worked.
Thank you for taking the time to share your feedback, George. We're pleased to hear about your experience with the service you have received from our team and providing a meaningful solution to ensure you can keep an eye on your parents property. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 23, 2026
A lady who helped me was very polite, helpful even it was not under her jurisdiction. Very professional!
Thank you for taking the time to share your feedback, Long. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 23, 2026
The service was excellent form the help desk and with the technician who perform the Zoom video to help me resolve an issue. The only thing we could not locate was the main box in my house.
Thank you for your feedback! We're glad to hear you received excellent service from both our team and the technician who assisted you to help resolve your issue. While we weren't able to locate the main control box during the session, we're happy we could help address your concerns and provide support along the way. Thank you for choosing Brinks Home!
Cris J.
Reviewed Oct. 22, 2026
So far, it has been excellent Customer Service from my first speaking with Aubrey ** and then Bruce returning my phone call in regards to setting up the appointment for installation which they were able to squeeze me in which I very much appreciate it! I just recently spoke with Ronnie, who was very helpful to me and reconfirming with driver Dion from my install installation!
Lynne, Thank you for sharing your experience! We're delighted to hear that Aubrey, Bruce, Ronnie, and Dion all provided excellent customer service throughout your installation process. It's wonderful to know our team was able to accommodate your scheduling needs, keep you informed, and make the experience smooth from start to finish. We truly appreciate your trust in Brinks Home and look forward to serving you for years to come!
-Cris J.
Reviewed Oct. 22, 2026
Spoke to Ms. ** in the loyalty department. She was able to secure my rate and provide me with a quick turnaround for an installation date for my camera. She was pleasant and understanding of my current situation as well as knowledgeable about what needed to be done.
Thank you for sharing your experience! We're delighted to hear that Loyalty Department was able to secure your rate and quickly schedule your camera installation. It's wonderful to know she provided knowledgeable, understanding, and pleasant service while helping address your needs. We truly appreciate your trust in Brinks Home and look forward to continuing to serve you.
-Cris J.
Reviewed Oct. 22, 2026
Absolutely wonderful experiences, Brinks took care of all my concerns and issues.
Gladys, thank you for your kind words! We're thrilled to hear that you had an absolutely wonderful experience and that our team was able to address all of your concerns and issues. Providing peace of mind and exceptional service is our goal, and we're grateful for the opportunity to serve you. Thank you for choosing Brinks Home!
-Cris J.
Reviewed Oct. 21, 2026
I could not have asked for better customer service. I had to questions when making my phone call. First lady talked to was awesome and 2nd lady talked to was awesome as well. Both of these ladies were amazing. Got both my questions answered. Thank you both ladies and Brinks for awesome customer service.
Doug, Thank you for sharing your experience! We're delighted to hear that both representatives provided such outstanding service and were able to answer all of your questions. Delivering friendly, knowledgeable support is what we strive for, and we're glad our team made a positive impression. Thank you for choosing Brinks Home!
-Cris J.
Reviewed Oct. 21, 2026
I spoke with Alysha today. I found her to be extremely helpful and professional. She gathered all the information necessary to streamline my requested changes without interruption of my account payments. Alyssa was very pleasant and reassuring and I liked that and renewed my contract. I am a happy Brinks customer, thanks Alysha.
Judy, Thank you for sharing your experience! We're thrilled to hear that Alysha provided such helpful, professional, and reassuring service. It's wonderful to know she was able to make the process smooth while ensuring there was no interruption to your account. We truly appreciate your loyalty and are honored that her assistance helped earn your contract renewal. Thank you for being a valued Brinks Home customer!
-Cris J.
Reviewed Oct. 20, 2026
I am grateful for the reduction of my rate! I am recovering from cancer and every penny counts!
Thank you for sharing your experience. We're glad we were able to help reduce your monthly rate during this challenging time. Wishing you continued strength and a smooth recovery. Thank you for allowing us to serve you, and please don't hesitate to reach out if we can assist you in the future.
- Cris J.
Reviewed Oct. 20, 2026
I gave the customer service person a hard time and she handled the situation with perfection.
Mark, Thank you for sharing your experience. We appreciate your honesty and are glad to hear our representative remained professional, patient, and helpful while working through your concerns. We'll be sure to pass along your kind words and recognition. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 20, 2026
Took care of my request and looked out for the best options for our home.
Thank you for sharing your experience! We're glad our representative was able to take care of your request and help you find the best options for your home. Providing personalized solutions and excellent service is always our goal. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 20, 2026
From the sales guys to Eden who installed it to BOTH times I have had to call and spoke to two different kind and helpful women. All around Brinks has been AMAZING!!!!
Marcie, Thank you for taking the time to share your experience! We're thrilled to hear that everyone, from our sales team to Eden during installation and the representatives you've spoken with since, provided such kind and helpful service. Your feedback means a lot to us, and we'll be sure to share your compliments with the team. Thank you for choosing Brinks Home!
- Cris J.
Reviewed Oct. 19, 2026
Outstanding customer support from both tier one and tier two representatives, everything was explained to me and were both very patience with me through the call!
Jack, Thank you for sharing your experience! We're delighted to hear that both our Tier 1 and Tier 2 representatives provided outstanding support and took the time to thoroughly explain everything while patiently assisting you. Delivering knowledgeable, caring service is our goal, and we're grateful for your kind recognition. Thank you for choosing Brinks Home!
- Cris J.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- brinkshome.com
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