Samsung TV Reviews

What a total piece of shit company. Ever since their leader's family was tied to drug smuggling, the company has been a joke. Just threw away my Samsung TV and will be the last Samsung I ever buy.

I never thought I would be writing something like this about Samsung. This isn't coming from someone who bought one Samsung product, had a bad experience, and decided to complain. Over the years, Samsung earned my trust to the point that I started replacing products throughout my home with Samsung products. TVs, appliances, electronics — when I needed something new, Samsung became one of the first brands I looked at.

Bought a 80 inch tv 3 years ago and the screen started getting black dots on it well they have replaced it 4 times in 3 years and each time the service people say it’s a refurbished screen well call them today and they said it’s off warranty and they want money now to replace it that’s insane if they had brought a brand new screen the first time this might not of happen and you know the crazy part paid 1800.00 and now they want more and these representatives don’t care on bit this company and before you buy a tv beware this review is truthful and honest and I am pissed off that I ever got this tv. This will be in the garbage where it belongs.

I bought a 2021 UTU7000k tv in 2021 on Black Friday of 2021 and it was not in use for 70% of its time. Now backlight is out and like other reviews a technician was recommended. Last time I buy from them.

Brought a 85” Samsung QN900B in 2022. In less than 2 years I had to replaced the screen due to backlight failure. Then again in less than 2 years it has failed a second time. Been told replacement screen is $4000 to replace. So now this $5000 TV is trash in less than 5 years. I will never buy or recommend a Samsung TV ever again. Samsung should be totally ashamed for selling a TV like that.

We called today 09/17/2026 this morning, to get help with our Samsung TV we purchased approximately one year ago. The agent who helped us didn't have patience and was not very friendly. Even though we have our problem fixed, we feel she was not caring and nice. I worked in Customer Service for several years and this would not be accepted with the company I worked for. We don't remember her name but this should be noted. Thanks, from Reno, Nevada

Purchased a Samsung Neo QLED 65 inch and I’m pretty happy with it so far. Just didn’t care for all the hoops I have to jump through to sign in. Don’t like the new controls, they’re smaller and not easy to work until you read up on it. Never had to read up on how to use controls before. Amazing thing is that my old controls which are easier and larger work with the new TV. Very impressed with that.

TV remote 10 days past warranty... and it broke actually prior to expiring. Just forgot about it. Wouldn't help... never had a remote die so soon. Garbage.. guessing TV is next.

After dropping $4,000 on a 75 inch TV and 1 year of use the last software update blocked my local outdoor antenna and all channels but the junk Samsung ones. I called customer service got no help. So now I have a worthless TV that I don't use any longer. My older Sony I replaced it with works just fine with my outdoor antenna and I get all the apps I need. Buyer beware don't buy Samsung! Awful customer service and products that mediocre that like this case didn't last but a year after spending $4000.00.

The Remote on the Samsung 43" is just too small.. Can't read the Icons hardly And when you do use the Smart features, it's had to keep the Settings choices to conform to what you want. I tried to option out of "CC" but it keeps insisting on showing it. When it does show the Streaming services available, it skips to something you didn't highlight.

This is concerning the Samsung broadcast, that's included with the television. They always have the volume of the show that you're watching down low, and then when the commercials come on, they are 30 to 35 dB higher than the show you were just watching. It causes you to turn off Samsung broadcast and use another streaming source.

I purchased a Samsung 83" S90D OLED TV (model QN83S90DAEXZA) from Best Buy for approximately $3,299. After only about 18 months of normal household use, the television completely failed and will no longer turn on. Best Buy's Geek Squad examined the TV and told me that the television was bad and not repairable. I then contacted Samsung hoping that the company would stand behind a premium television that failed after such a short period of time.

Purchased TV directly from Samsung. Delivery is awful. They cancelled three times and now looking to reschedule again almost a month after the TV was paid for. No customer service and no help to consumers after they take your money. Buy from Costco or Best Buy instead.

I Regret buying Samsung TV in my life and I will never recommend even my enemies to buy any Samsung TV. I bought 85 inches brand new Qled in January 2025 and the TV panel got damage in 2026 exactly after one year warranty expire. I spoke with the customer support and he told me that they can’t do anything and guess what the panel cost $1,900 to fix. Well, I told him that I will rather throw the TV to garbage than paying a dime to repair. Please avoid any Samsung TV. It’s a scam.

I put out $500 for one of the nice crystal def 55 inch Samsung tv's and the picture was on point but its processing was slow and laggy. We're are talking two minutes of click and load to turn on a Disney cartoon because there's so much menu navigation and load time after every click. I just bought a Samsung phone as well and it couldn't access my account which somehow got two factor attached to a phone I used for 6 months about five years ago. Well it takes Samsung TWO WEEKS to reset a phone number on your Samsung account. Until then I can't use my Samsung tv or finish setting up the $1400 phone I just bought because Samsung requires you to log into your Samsung account to access your linked accounts through Samsung devices. I will never buy Samsung again for this. No customer service number, ai slop and call centers based outside the US.

If you are considering buying a Samsung TV, be warned that their warranty service is a logistical nightmare. My model QN77S95FDFXZA broke back in June while well within its warranty period. Samsung openly admitted they do not have an authorized repair person available in my geographic area. Their solution was to have a logistics company pick up the TV. This company has now canceled the scheduled pickup on me twice—both times calling less than 24 hours before to tell me they weren't coming.

Awful repair and Customer Service. TV screen separated from frame. Zero help. STAY AWAY!..

These people are impossible. This TV was a gift. I had another Samsung TV (would never have bought another Samsung product on my own). There is no actual customer service - all goes around in impossible circles, codes don't work, texts they said would arrive don't. I've been locked out of the old account I had with them years ago, and after 24 hours of trying to get help this time, going in circles on their online options.

Every time I turn the tv on I have to use the Samsung remote to go to my satellite tv then use my satellite remote. It will not pair. Now my dog chewed the remote and no way to to pair anything with the tv. The tv has button you can use for only Samsung TV that dux can’t click on any apps. Not user friendly

TV itself works relatively fine, apps glitch a bit and you have to redownload or restart. HOWEVER, the most irritating thing is their partnership with Sky News. Every time you turn on your TV, you get fed absolutely disgusting propaganda. For that reason, I will NEVER buy a Samsung TV again or recommend it to anyone else.

I purchased this TV Jan 2025 (18 months ago) expecting reliable performance, Samsung 83” Class 90D Series OLED 4K UHD Smart TV, but then it suddenly stopped working. Within 17 months of normal use, the screen is black and no matter what outlet I use, it’s not working. I engaged with Samsung & they said you only get one year warranty & did not recommend anyone to help fix it. A $3800 expenditure for a TV that worked only a year and a half is unacceptable. For this price point, the build quality is entirely unacceptable. I would not recommend this model to anyone. Buy a different brand but not Samsung.

When pausing a video for whatever purpose, maybe to understand certain details of a topic you are learning, Samsung places an ad over top completely negating the video. The 'top of line' 4K TV purchased a few years back has such a delayed response today, I find myself entering or exiting menus or sub-menus involuntarily...and there hasn't been any drastic menu changes that would merit this severe of a performance slow down (that's even with fiber optic delivery)... It's just selecting a different channel or app.

Ordered a tv after my last Samsung died. Ordered new TV thru Samsung. Delayed twice and when I facially received it and hooked it up it had lines down the screen. Call Samsung and they refused to fix it. They said it was damaged but I saw nothing on the exterior. I have lots of Samsung product in my homes but I am removing all and buying new LG. I am so mad at Samsung I traded in my Samsung galaxy pro max for an Apple. Changed my refrigerator and stove to LG. Replacing all my TVs and anything with Samsung on it. I’ll never purchase Samsung again. Poor customer service and they didn’t stand behind their new product.

Do not purchase a Samsung TV. My remote became faulty after about 2 months and it was very difficult to navigate through apps, menus, etc. I contacted Samsung and after a lot of trouble shooting and being on a chat for almost 2 hours the problem was not resolved. I requested a replacement remote with a Mic (a small upgrade for my inconvenience) and Samsung would not honor my request. Even after chatting with a Supervisor they still would not honor my request due to Samsung’s policies. Please think twice about purchasing any Samsung product.

I purchased a new 65-inch QLED TV about 6 months ago for 1400.00. Thinking I was getting a good quality TV. I had it installed by the Video Only store install team, and when they turned it on, they could NOT get the TV to connect to my Xfinity Wi-Fi. So they said it was an issue with Xfinity. So they left and I was without the TV working!!!! I immediately had an Xfinity technician come over. After working with my TV and Wi-Fi, he finally got the TV to connect and said it’s not a problem with Xfinity; it’s the TV!!!! Every day when I turn on the TV, it’s an issue, and I have to try over and over again to get the TV to connect with Wi-Fi. I WILL NEVER BUY ANY SAMSUNG PRODUCT OF ANY KIND AGAIN!!!!!

Model QN65QN70FDXZA, Returned the first one, it had problems. The second worked much better. We replaced this with an older Samsung 65" so we were somewhat familiar with the set up and menu, wrong, it had all changed. The pros, outstanding PICTURE, very deep colors, sharp and clean. It keeps up with the show from our old black & whites to the newest movies it has never skipped or lagged, I think it is called scaling. For the money, it has a great picture. SOUND, this unit has the very best sound of any TVs. In the menu they offer amplified sound, it works GREAT, we used to struggle to hear shows (we are in our late 60s) but the sound quality is outstanding. VALUE, we purchased at SAM'S with a free 5 year extended warranty all for 704.69 CONS, the APPS menu sucks, it took us a while to figure it out, the best way is to watch a YOU TUBE video.

The picture is good but the software is agonizingly slow and extremely frequently does not work. I paid $1600 for this TV and it has been nothing but frustration since day 1. Literally never ever buy a TV from Samsung.

I am a loyal customer of Samsung Electronics for many many years. Cell phones, TVs,, appliances in the kitchen. After my latest purchase I am never going to purchase a Samsung product again. I bought one of their newest Smart TVs and it is the worst purchase I have ever made, hands down. It is not easy to use, it is not easy to get apps, it doesn't have a lot of great apps and it just works poorly and you can't even display a clock on your TV.

Megan presented a number fixes for my Samsung TV remote and after a few suggestions, she hit the nail on the head. Since we bought the TV 2 weeks ago and had problems, I was very close to returning it. Thank you.

I purchased a Samsung Smart TV. The salesman said, "It's one of the best TVs on the market". I bought it. Took it home. Tried to set it up but wouldn't let me get by the sign up for free trial-cancel any time BS. After hours of internet searching and trying different self help techniques, the TV magically made it through the constant stuck loop. I connected an antennae, scanned for local channels and found 6. I actually watched a movie last night. This evening, I turned the TV on and there was no signal. What now? Again stuck in a loop, scan, check connected device. I did this about seven times included unplugging and waiting the magical 60 seconds. Still nothing.

I recently purchased a Samsung 85” Qled TV. The new Samsung remote is terrible, it’s so small with tiny selection buttons and too many functions assigned to the few buttons available. Almost impossible to hit a button without accidentally hitting the adjacent button.

There’s nothing about this television that I like. Many things and too many to complain about, but now it freezes every time a commercial comes on. UGH no stars.

I purchased UHDTV 7 series. So far it has been five years and while the picture is consistent and good, the remote or the receiver to the remote is terrible. There’s a long delay in response when you push a button. Sometimes it doesn’t register at all. I’ve changed the battery several times. It doesn’t seem to make a difference either. The remote sucks or whatever picks up the signal to the remote. I’m not sure which it is. Also, occasionally, you get an annoying message asking you to sign into an account.

I’m done with Samsung. It may work great if you live in an area where broadcast signals are prevalent or you use a service provider. It does not work great where only the internet is used for streaming. We travel a lot and often are gone for two months at a time. When we return, and turn on the tv, it’s as though we are turning the tv on for the first time. Our initial setup is completely gone, requiring a new setup from the beginning. By the way, whoever thought the minimalist remote is a good idea should at least have made it intuitive.

Tv remote and Samsung tv plus especially is so annoying that I will never buy another.

Have 65” flat screen tv that is just two years old and was still under warranty when I reported issues with the sound going out. They did have a repairman come to my house and replace the speakers and main board. When this didn’t resolve the problem, they said there was nothing wrong with the tv and blamed Comcast. Comcast has been to my house six times and made changes and replaced box three times. Problem is still there. Now Samsung won’t return calls to me. Actually, yesterday I called their 800 number SIX times and was disconnected each time. So I tricked the system by saying it was a new issue. Was told someone would get back to me. I am not holding my breath!

My expensive Samsung television gave me the black screen of death loop. I tried all the online fixes as well as went through the diagnostic process with Customer Service. When they realized that this wasn't my fault, the best they offered as a make-good was to schedule a technician to take a look at it (at my expense) or to offer free shipping on another product from them. In short, they made no legitimate effort to make things right despite telling them that I had spent thousands of dollars on Samsung products in the past and would never buy anything Samsung again. They didn't care, and now Samsung will lose a customer forever.

One of the worst service in Bengaluru. It has been 24 hours since we have complained but we didn't get any service from them and the worker is not even attending our calls.

I’ve never had an issue with my TV and its function, but navigating the menu and apps is infuriating. It feels like a chore turning on the TV show I would like to watch.

Bill did a great job quickly answering my issues with renewing the art membership.