Samsung TV Reviews

I had one of the worst customer service experiences I’ve ever encountered with Samsung. After purchasing a television, a Samsung technician came to my home and confirmed the TV was damaged during delivery. You would think that would make getting a replacement straightforward—but it didn’t. Instead, Samsung denied my replacement request.

Not a bad TV but after a software update, I can no longer scan over the air channels. Software update can not be undone. I thought I owned the TV. Never again buying Samsung. I thought they were a good brand. Apparently not.

My Samsung TV developed the well‑known horizontal black line fault caused by panel bonding failure — a manufacturing weakness that thousands of customers have reported online. This isn’t an isolated case; the same defect appears across NU‑series, RU‑series, TU‑series, AU‑series, QLED and even some Neo QLED models. Samsung TVs also suffer from chronic memory shortages due to extremely limited internal storage and non‑removable apps. This leads to constant “insufficient storage space” errors, another issue widely documented across the internet. These problems have been happening for years across multiple Samsung generations, yet Samsung has offered no recall, no permanent fix, and no real acknowledgement of how widespread the defects are.

I’ve been using a Samsung TV for a while now and overall I’m pretty happy with it. The picture quality is really sharp and colors look great, especially when watching movies or sports. Setup was quick and the smart features are easy to navigate once you get used to them. I do notice the interface can feel a bit slow at times, and some apps take longer to load than I’d like. The remote is also very minimal, which is nice, but not always the most intuitive. Still, for everyday use it’s been reliable and enjoyable, and I’d definitely consider buying another one.

GARBAGE!!!! 1. Slow as sh!t. 2. Always needs to be rest. 3. Always gives wrong time. 4. Samsung tv channel is trash. Barely works. When you find something to watch on Samsung tv, get ready to press the back button about 50 times due to their awesome pop ups. It's just garbage. Go with LG. Don't make my mistake and have to throw your Samsung in guess where. THE GARBAGE.

We ordered a frame tv from Samsung. As a bundle, we also bought a soundbar and the bezel to frame the television. I had complications getting the correct TV. They were trying to sell me the older model, which was confirmed by the supervisor, who also said that I could save money with the above referenced bundle. I told the supervisor that we did not want to take delivery on the order until after the Christmas holidays as we were going to be out of town for three weeks prior to Christmas. She said that would be fine, and I paid for the items.

I purchased a 65” TV in 2020. In 2022 the tv began getting a dark shadow on the screen and had to have the panel replaced. Then in 2024 another dark shadow began appearing on the screen and had to have the panel replaced. Now in 2026 I am getting red facials on the screen and now I’m told by Samsung the tv is out of warranty. the tv only works for 2 years and then something has to be fixed….and Customer Service told me “No!” and refused my request to speak with a Supervisor.

Horrible product, never will buy Samsung TV ever again. Some comes with connect box, without it you cant use it. If you need to get a new box it costs almost $300.00. After two years the screen goes bad a white line appears on the screen.

Their products are no longer any good as the TVs have serious power issues. I strongly suggest using another brand. Mine goes off and on and has been doing it for several hours but they do not honor any warranty past one year which is their way of making money off of you. Once you have issues then you're forced to go spend another $400 or more on another TV because to repair it it's just as much as buying a new TV. They know exactly what they're doing because this is their way of making money and selling worthless products.

Buyer Beware! Caveat Emptor! I purchased a Samsung 32" television model Q60 in Feb 2023. It no longer works. I didn't even get three years of service out of it. It was very expensive at over $500 dollars. Customer service will repair it for a fee. Don't make the same mistake I did. Purchase some other brand.

Bought Samsung 65 inch TV 2 years ago. 1/2 of the screen went dim. Called to complain and they had me try several things. Nothing changed. The lady said she could have a service call entered and it would cost $300 plus parts! No more Samsung for us. I expect a TV to last longer than 2 years and at least have it fixed for free. The lady apologized but I was S.O.L.

As usual, Samsung customer service failed to deliver. I received a 43” TV direct from Samsung as part of a promo from Verizon. When I got the TV ON Jan 20th and was able to finally set it up on February 6th the screen has all colored lines. I called Samsung and was basically told too bad you are out of Warranty and we can do a repair for you but you have to pay. Called Verizon and was that Verizon had gotten numerous complaints that the TVs provided by Samsung were broken, damaged, or would simply not turn on. Despite there being absolutely no damage to the packaging, and no issues with UPS delivery, I was told, “Sorry, nothing we can do."

While it looks beautiful in our living WHILE OFF… this is truly a terrible tv. You know it’s bad when I say my husband was right…Volume issues. Remote issues. Won’t turn off. Beyond slow. Glitches. Freezes. Not compatible with apps. It’s the pretty idiot you regret going on a date with, except it costs me over a thousand and I could have bought something better. Oh… and don’t get me started on the frames that cost more than my actual artwork frames lol.

I purchased a Samsung TV 2 years ago and have nothing but trouble. First, it takes several minutes to load, then buffers constantly. My three other TVs have no problem, and the internet is fast. They must have the slowest processors. I will never buy anything from Samsung again, even though their phones and tablets seem to work well. I have both and am writing this on a Samsung tablet. Do yourself a favor. Stay away from Samsung tvs. I will be throwing it in the trash and buying a Roku.

As usual, Samsung customer service failed to deliver. I received a 40+” TV direct from Samsung as part of a promo from Verizon. When I finally got the TV after waiting three solid months, it came with a completely smashed up screen. I called Verizon first to let them know what I received. Their reply was not what I expected.

I bought Samsung Smart tv at Best Buy a couple of years ago. It was way more complicated to set up than I anticipated (it was even hard to get out of the box) so I called Samsung "customer service". In short, there is none. Guy I got had no idea how it worked and kept asking me to describe what I was seeing on the screen. Huh? I did finally get it set up but I don't know the half of the features built in and, since I have a life, I prefer to spend it LIVING and not looking up what makes Samsung tick.

I would never ever ever ever buy a Samsung again. We just redid our home and bought Samsungs for every room except one- an LG for the family room. Now that is the ONLY room we can watch Prime Video because Samsung “smart” TVs have Prime baked into their system, and unlike other apps, it won’t allow you to sign into your own account - only option is to sign up for another account, which I am NOT going to do. Must be some kind of racket between Amazon and Samsung but it stinks. So I either have to cast Prime through Google onto the Samsung or watch my shows on my LG.

Purchased a new 77" Samsung TV from Best Buy. TV failed the first month. Samsung took 6 weeks to send a repair person from 180 miles away and he replaced the defective power unit. TV failed again 4 weeks later. Spent 60 minutes online being walked through a troubleshoot list. No luck. Best Buy in the meantime advises that they cannot service the TV until the one year warranty expires.

Samsung sent us a broken tv and refuses to replace the product. The customer service is very deceptive and very shady. Terrible company and terrible customer service. We will never purchase a Samsung product again.

I bought several devices last year and from day one after the order was placed I was experiencing deceptive customer service.

I bought a Samsung TV 75 inch for $1200.02 years ago. After 18 months it started to wear the volume would not go up or down while watching a program. Neither could the mute button work and turning the TV off and on did not help. You literally had to unplug the TV to reset it and it had to do this several times today. I will never in this lifetime ever by another Trash Samsung TV. Sony is the best and I may have to save and pay five times more but it’s worth it. Samsung TVs are garbage. They are made in China and they are horrible.

The cord is too short. Takes forever to connect to the internet (which is fine for all my other devices). Customer service was nice- chat AI? But didn't fix any problems. Yea I trusted Samsung w/ my phone but don't buy this TV.

My Samsung TV became defective while still under warranty. Samsung sent repair technicians multiple times, but the same problems keep returning. When I asked for a proper resolution, Samsung gave completely contradictory explanations-first saying clearance items don't qualify for exchange, then claiming the TV was out of warranty, even though the issues started while it was still covered. I am still making monthly payments through Citibank for a TV that has never been fixed correctly. Their service is inconsistent, unhelpful, & refuses to honor the warranty. Very disappointed and want other consumers to be aware..

65" Class Crystal UHD U8000F 4K Smart TV (2025). Model Code UN65U8000FFXZA and Serial Number 0J5X3CPY400260Z. The Samsung TVs are so bad for their screen. Back of screens are not solid and very soft plastic material which can be easily bended by even just holding to mount on the wall. I reported a warranty work order, and they did not fix my TV issue. TV is 4 months old and no warranty coverage for a cheap material design for back of screen. I will never buy again Samsung TV and do not recommend any friends and families. Please do not waste your money for any kind of Samsung TVs.

The Samsung smart tv interface is full of ads, is cumbersome to use, difficult or impossible to connect with other devices such as head phones. I've stopped using it and have gone back to watching Youtube on my laptop instead. Do not buy a Samsung TV. You have been warned, don’t be a fool like me. I just wanted to watch tv on a large screen and am sorry I got a Samsung.

Bought this qn55s90f TV about two month ago. So far the remote is so small it's difficult to use correctly, especially when they tied mute to volume. Not for the issues. About a month ago lost HDMI 1, which was connected to my directv genie box. Took about 2 weeks to get it repaired. All good for less than 2 weeks, and HDMI1 failed a second time. The crappy chat with Samsung got me another case number. Week and a half later after 3 attempts I finally got ahold of the service company, who of course claimed they tried to call me last week. They have not ordered the main board yet. So here we sit waiting again for repairs. What is most frustrating is I cannot speak to a live person, and Samsung has no avenue to get a refund.

I just bought a 50-inch Samsung "The Frame" TV - Model LS03FAF. The product is supposed to allow you to display your own images/art, but the ability to upload your own art/images in Art Mode is very poor. It is difficult to upload multiple pictures easily. In addition, it appears that Samsung has forced customers to buy a subscription in order to display a slideshow using their own pictures. You can search online to see many reports of this. The customer owns both the TV and their pictures, so impeding free use of them in order to make $4/month on a subscription is quite sad.

Two smart tvs stopped working, blue screen, few months after warranty expired. No picture but had sound. We uninstalled it, then reinstalled and it started working has been for weeks now. Try uninstalling, then reinstall as if new purchase, worth a try once warranty has expired.

After 2 months, tv picture went out. Called to set up a repair. Then received text message advising that parts aren’t in stock and need to be ordered. With no timeframe for when they will be in. Could be weeks. After speaking with multiple people, result was basically..."Sorry, nothing we can do."

Bought a 43-inch Samsung Tizen four years ago. Despite my internet connection being just fine in my studio apartment, my television buffers. I recently switched to a really cheap and affordable television subscription and it buffers nonstop. I called customer service regarding my TV subscription and the man said that my app for my channel subscription is having issues on just Samsung televisions and that his end is trying to figure out what the problem is. But despite updating the software on the television or even unplugging the television or restarting your internet router, it continues to buffer. Guess I just wasted several hundred dollars on a TV after only four years of having it!

I purchased a Samsung UN65KS8000 TV which was marketed with a “Burn-In Guarantee for Life.” The unit has developed clear, permanent image retention consistent with burn-in, making it unusable. I provided Samsung with detailed photos and documentation including a BestBuy receipt confirming the issue and referencing their product guarantee. Despite this, Samsung’s Product Support Team concluded based solely on images and without a physical inspection that the issue was “not related to burn-in.” They informed me that I must pay out of pocket for a panel replacement, which I believe directly contradicts their advertised lifetime burn-in coverage. I have spent several weeks corresponding with Samsung’s Extra Care representative, Bernice **, to resolve this matter. Samsung has declined to honor the guarantee or provide any accommodation, despite clear evidence of burn-in and their own promotional claims.

If I could give them a zero star I would. I purchase two U7900 55 inches TVs from Best Buy 20 days ago and one of them stop working. Contacted Best Buy but was told to contact the manufacturer, which I did, contact them to ask them for a replacement since it’s a factory defect and I didn’t think a 20 days old needed to be repaired and I didn’t feel comfortable proceeding and requested a replacement. They refused. I purchased over 40 Samsung tvs in the past 3 years. I will never do it again. Unhelpful customer service, they wanted to send a technician and wasted my time to fix a factory defect product.

Bought a new 65 Inch TV and in order to do anything yet alone watch it, they force you to create a Samsung account, giving them both your phone and email. Otherwise, you can’t do anything at all, it won’t let you even open anything without signing in.

I recently bought a 36-inch Samsung TV from Amazon, delivered on the 27th Oct 2025. As of today, the 31st, the installation is still not done. I've been chasing Samsung customer care for three days, and they keep promising that a technician will arrive, but no one shows up. This is by far the worst after-sales service I've ever experienced. Samsung's support is absolutely unacceptable, and I am extremely disappointed.

This tv offers all the things, yes, which is the cause for 2 stars. But the remote functioning?!?? Has made me quite literally want to run my fricking fist through the screen. Now, I understand my review is just one review and that it might only seem as though I’m slightly perturbed but I work two jobs, am about to graduate grad school and start my doctorate, have a 7 yr old who is in school and extracurriculars, and have 11 nieces and nephews, all of which have extracurriculars to attend. SO, the fact that I am so disturbed by the functioning of my Samsung Tv (REMOTE, ESPECIALLY) that I actively carved out time to write this out should speak extreme volumes.

I don't recommend buying Samsung TVs. We bought a BRAND NEW Samsung 77" Model QN77S90D TV in September 2024, and this month October 2025, the screen went black. Samsung does NOT warranty a defective tv after 1 year. We paid 2500.00 for this lousy tv. Luckily, we purchased an extended warranty; they replaced the power board. Within an hour, it blew again. Now we must wait for the 3rd-party warranty company to complete their report, before we can get service AGAIN!. There should be a LEMON LAW for TVs just like cars. Samsung needs to recall these defective TVs, and fix them or refund the customer!!! Lucky for me, I have a backup TV, my mom's old Toshiba TV, or we would have nothing to watch, while we wait for service again. BUYER BEWARE OF SAMSUNG!!!

The Smart TVs are slow and don’t have enough storage to handle all the apps needed these days for streaming TV. The process to get to the Home Screen is delayed and the processing time to open apps is really slow. Walmart brand TV Onn are better than Samsungs. Stay away forever. I will not be buying any more Samsung products.

I have a Samsung 55 inch smart Tv now 6 months old. It has one of those solar remotes of which I have replaced no less than 8 times @$40.00 each time . I now have more $$'s in remotes than the whole damn TV. Never will I buy a Samsung again. This thing gives no warning and just refuses to change channel, control volume or turn on and off. Replace the crappy remote and works OK. Samsung NO HELP.

Don’t buy a Samsung TV! First time buying one and definitely my last. Bought a 2k TV about 1 year ago and it always have me problems with any application. Today, I can’t even get it to show me local channels. Apps are not compatible with the TV or run super slow. 2k for a TV to give you issue since the first couple of months it’s a problem. Never again anything Samsung.

I bought a Samsung QN65QN90A Flat Screen in 2021 and it just died on Friday, September 19th. I spent about 35 minutes with a representative troubleshooting. Eventually she said I would have to schedule a repair person. However, she couldn't provide a ballpark range of what it would cost. I didn't think repairing would be worth it since it would take time to schedule, could cost $600 or more (just a guess). So I asked if Samsung could provide a voucher for X amount off a new TV. She said they have a great promotion and gave me the price of a new TV, however, I found the same model at Best Buy for the same price. So I repeated what I was looking for and she gave me another model and again, I found on Best Buy for the same price. I would have had to wait till the 25 for the TV to arrive from Samsung, but I could drive to Best Buy and buy a new one tonight.