Samsung TV Reviews

I recently bought a 36-inch Samsung TV from Amazon, delivered on the 27th Oct 2025. As of today, the 31st, the installation is still not done. I've been chasing Samsung customer care for three days, and they keep promising that a technician will arrive, but no one shows up. This is by far the worst after-sales service I've ever experienced. Samsung's support is absolutely unacceptable, and I am extremely disappointed.

This tv offers all the things, yes, which is the cause for 2 stars. But the remote functioning?!?? Has made me quite literally want to run my fricking fist through the screen. Now, I understand my review is just one review and that it might only seem as though I’m slightly perturbed but I work two jobs, am about to graduate grad school and start my doctorate, have a 7 yr old who is in school and extracurriculars, and have 11 nieces and nephews, all of which have extracurriculars to attend. SO, the fact that I am so disturbed by the functioning of my Samsung Tv (REMOTE, ESPECIALLY) that I actively carved out time to write this out should speak extreme volumes.

I don't recommend buying Samsung TVs. We bought a BRAND NEW Samsung 77" Model QN77S90D TV in September 2024, and this month October 2025, the screen went black. Samsung does NOT warranty a defective tv after 1 year. We paid 2500.00 for this lousy tv. Luckily, we purchased an extended warranty; they replaced the power board. Within an hour, it blew again. Now we must wait for the 3rd-party warranty company to complete their report, before we can get service AGAIN!. There should be a LEMON LAW for TVs just like cars. Samsung needs to recall these defective TVs, and fix them or refund the customer!!! Lucky for me, I have a backup TV, my mom's old Toshiba TV, or we would have nothing to watch, while we wait for service again. BUYER BEWARE OF SAMSUNG!!!

The Smart TVs are slow and don’t have enough storage to handle all the apps needed these days for streaming TV. The process to get to the Home Screen is delayed and the processing time to open apps is really slow. Walmart brand TV Onn are better than Samsungs. Stay away forever. I will not be buying any more Samsung products.

I have a Samsung 55 inch smart Tv now 6 months old. It has one of those solar remotes of which I have replaced no less than 8 times @$40.00 each time . I now have more $$'s in remotes than the whole damn TV. Never will I buy a Samsung again. This thing gives no warning and just refuses to change channel, control volume or turn on and off. Replace the crappy remote and works OK. Samsung NO HELP.

Don’t buy a Samsung TV! First time buying one and definitely my last. Bought a 2k TV about 1 year ago and it always have me problems with any application. Today, I can’t even get it to show me local channels. Apps are not compatible with the TV or run super slow. 2k for a TV to give you issue since the first couple of months it’s a problem. Never again anything Samsung.

I bought a Samsung QN65QN90A Flat Screen in 2021 and it just died on Friday, September 19th. I spent about 35 minutes with a representative troubleshooting. Eventually she said I would have to schedule a repair person. However, she couldn't provide a ballpark range of what it would cost. I didn't think repairing would be worth it since it would take time to schedule, could cost $600 or more (just a guess). So I asked if Samsung could provide a voucher for X amount off a new TV. She said they have a great promotion and gave me the price of a new TV, however, I found the same model at Best Buy for the same price. So I repeated what I was looking for and she gave me another model and again, I found on Best Buy for the same price. I would have had to wait till the 25 for the TV to arrive from Samsung, but I could drive to Best Buy and buy a new one tonight.

Purchased a Samsung tv. After unboxing it and turning it on, there were green lines going across the top and the screen goes on and off on its own. They denied the claim and refused to help within the 1 year manufacturer warranty. They don’t value their customers. I DON’T RECOMMEND!

I purchased a Samsung TV about a year and a half ago. Just 2-3 months after buying it, the screen broke for the first time, and getting it repaired was a nightmare—slow, confusing, burdened with obstacles, and extremely unprofessional. Now, the same problem has happened again: the screen has broken a second time. When I contacted Samsung, I was initially promised a full refund as long as I sent my purchase receipt. I complied immediately—sent the receipt and all required documentation, and it was accepted by other representatives without issue.

I have purchased multiple items from Samsung, but from now on I will make sure never to buy from them again. Their customer service is by far the worst I have ever experienced. Recently, I bought a monitor that turned out to be defective right out of the box, forcing me to deal with their support team. In my area, there is only one authorized repair center, with no reviews, and when I scheduled an appointment, they rescheduled it at their convenience without even bothering to contact me first. By the way, my area counts over 3 millions of people, not exactly an isolated part of the world.

5 year old SmartTV- out of nowhere TV won't power on. Long story short, replaced main and power supply boards-problem still exists. You can bet I won't purchase another Samsung for as much as I paid for this one. And then they want me to upload a receipt when I registered the TV the day of purchase.

I love my Samsung phone and thought Samsung TV would be as good. That assumption is far from reality. It is definitely geared to the apps that pay them the most. The picture is good but that is where it ends. Our lower priced TVs have equal or better picture and don't lock up every time you try to use Fubo or other apps. I think they push preferred apps and diminish other ones (that probably don't pay them). Save your money and get other brands.

TV Failed After 1 Year. Very Disappointed with Samsung. I purchased a Samsung 75" QLED TV from Sam’s Club for $900 a little over a year ago. At the time, I thought it was a great deal for the size. Unfortunately, just a few months past the 1-year warranty, the screen started showing vertical black and colored lines on the side. I contacted Samsung support and was connected to tech support overseas. Instead of helping, the rep suggested the issue was caused by “abuse or impact” in my home. That is simply not possible. My wife and I are in our 60s, we have no kids, and the TV has been professionally wall-mounted since day one. Nothing ever touched it.

I have 4 Samsung TVs, and they are all terrible. They range from 2-5 years old and all have the same problems. The volume control doesn’t work on one and all 4 of them are so delayed when choosing a source that when it does respond it goes several past the selection you wanted. I remember a time when Samsung products were great but I will NEVER try another Samsung product as long as I live. I have never written a review before but am so frustrated with the quality of this junk that I felt compelled. Don’t buy these products, I had better luck with my cheap Vizio TV from Walmart! It’s still going strong after 10 years.

I purchased a 65-inch S90D OLED from Samsung.com and even added the Samsung extended warranty. The TV arrived with a defect — the screen has some spots that look like air bubbles. There’s no external damage; it appears to be something within the screen layers. I took some pictures and reported the issue to Samsung support two weeks after receiving the TV. My mistake was not reporting it immediately. At the time, I was dealing with home issues and renovations, and my mind was already overwhelmed, so I prioritized resolving the house issues first. That said, it was still only two weeks after delivery when I reported the issue. Initially, Samsung support claimed it was trapped moisture and advised me to continue using the TV to let it dry out. When that didn’t resolve the issue, they scheduled technicians to inspect it.

I bought a Samsung TV because supposedly they have a great warranty. 3 months after purchase, I have a problem with the cord for my TV, it has a short. I contacted customer service for my TV, that is under warranty. The rep promised to help me get a cord quickly. After over an hour of discussion, Samsung refused to send me a 3$ cord and instead wanted me to take off work, lose a day's wages, so they could send a technician out to diagnose what I’ve already told them. Horrible customer service.

We purchased a brand new Samsung 95D 77” from Best Buy for almost 4000 dollars! We were told by employees that it’s the best TV right now. Boy was that not true. Our TV went out about 3 months into owning it. Just one day the standby light went out and it wouldn’t turn on. Samsung took over a month to send a tech to the house to repair a known problem which was the control panel. The tech swapped it out within 10 minutes and then realized that was not the fix we hoped for. After about another month the tech ghosted us after telling us he would contact Samsung to see what else could be done. Another couple weeks went by and Samsung told us they could not fix the TV and offered a replaced or refund.

Horrible O/S. YouTube TV quits working, no explanation. Cryptic error messages. Tv suddenly switches from an app, like Prime, to Samsung Internet. I had to use a Google Chromecast to watch TV. I would definitely look at other TVs. And for your information this TV is less than 3 years old but has been problematic since we bought it.

My Samsung smart tv was working fine up until a couple of days ago, other than I was frequently getting logged out of my Hulu app. Suddenly, I was getting logged out of Hulu every time I turned off the TV. Then starting this afternoon, I can't connect to any of my apps other than Netflix. I called the support line and got a auto attendant which offered me the option for a live chat. I provided my cell number and was told I would receive a text to connect. I never received a text. I went to the website and selected live chat. After proving my information and typing my problem, I got a response that there were 1,720 people ahead of me in queue. I tried calling the support line again and opted for a live agent. I was told that the wait time would an hour and 13 minutes. What is wrong with this company that they have so many customer problems that they can't provide support in less than an hour?

My sister's Samsung 55" ($1,100.00) including tax crapped out while still under factory warranty and they refuse to make good on a refund after sending all requested paperwork. They did refund my tax money, but nothing else. Will NEVER buy another Samsung TV or any other Samsung products!! Used one star as that is as lowest available, it really should be minus 100!!

Really impressed with the picture quality—vibrant colors, deep blacks, and smooth motion handling make it perfect for movies and sports. The smart TV interface is easy to navigate, apps load quickly, and the voice remote is a nice touch. The only thing keeping it from 5 stars is the sound—it’s decent, but I recommend a soundbar for a truly immersive experience. Overall, a fantastic buy for the price!

I have been a loyal Samsung customer for over 15 plus years. I use their phones, TVs and never had a problem with their TV until now. I purchased a Samsung QN65S90CAFXZA last July 2024 to replace my 65 inch Samsung curve. My problems started one month later on this TV. Then again a few months later. The Samsung tech crew replaced the panel in back of my TV 2x. It had a total of 3. I had a one year factory warranty. Just ran out, after my 3rd same problem. Samsung told me last week, Weds that someone would call me in 1-2 days. I followed back 3 days later, because no one ever called. I was told Saturday someone would call me that day. That was 3 days ago. Lucky for me, Best Buy will take care of me. I will not buy Samsung TV again. I may be buying a Sony TV today. I am disappointed in the poor service from this Company.

I ordered an 85” Samsung Neo QLED TV and soundbar directly from Samsung’s website in February using their First Responder discount. The first TV arrived completely shattered on March 31, and I reported it to Samsung the same day. They arranged a replacement — which was delivered on April 4 — also shattered. Again, I reported the issue immediately.

Completely unreliable. Less than 3 years old hours spent with customer service the WiFi went out a year ago and have been using a LAN line. 4 remote controls later, unable to turn it on even after hours of troubleshooting and following all the options. Not worth the frustration.

We just purchased a 65" Samsung for $2244.47 QN65S90DAF OLED TV Fantastic tv, I would have given it a 5 out of 5 until it came down to the parts and installation safety, which is lacking and could have been addressed for about $8 on Samsung's behalf. I own 2 of your TVs, now, this is my third! In the instructions & illustration for wall mounting it. It shows two plastic bushings for the screw which comes with it as I expected however the M8 28-30MM screws x 4 is a no show? What about Safety? Too short the tv could fall off, smashing the tv or perhaps fall off the mount and possibly kill a small infant or injure someone!

Note how there are twice as many 1 stars to 5-star. What a frustrating **. They are bedmates with Netflix. Why such a crap remote. Home button lost in middle causing you to hit the Netflix button. Instead of viewing entertainment, you have to wait out disengaging streaming service from their garbage layout remote.

Do not get the smart TVs if you plan on getting any type of streaming device connection. My has refused to connect and load any type of streaming app. When I called they had me set up with an appointment (claiming to be flexible). They are not available on weekends or weekdays during the evening (when most of the working class get off work to be there). I am not taking off a day of work for an appointment with a TV consultant. The IT service was also not helpful with troubleshooting. All they had me do was unplug things then ask me if it worked after plugging it back in. It is not my internet because my internet works with all my other devices. It is also not my streaming stick because it works with other devices. I have just had an overall horrible time with Samsung. Would not recommend them to anyone and will not recommend them to anyone.

I returned a Samsung TV over 3 years ago, and I’m still waiting for my refund. Despite following all instructions and contacting customer support, case managers, and even the President’s Office, no one has taken ownership or resolved my issue. I’ve been patient and respectful through this process, but after years of silence and empty promises, I feel ignored, disrespected, and financially impacted. I trusted Samsung as a global brand, but this experience has completely shaken that trust. This message is not out of anger, but from deep disappointment. I’ve done my part — it’s time Samsung does theirs. I now leave this in God’s hands, hoping someone with integrity at Samsung finally steps up and makes this right.

Purchased from Costco 3/20/22. 1,692.70. I added the Allstate insurance 3 years for 212.57. What a joke. It's 4/15/25. My 75" Samsung TV screen is separating from the actual TV frame. Google it, it's happening to a lot of Samsung owners. JUNK, my warranty is still in effect, my Allstate insurance is still in effect and valid. However this problem is not covered. What a JOKE. I'm done with Costco and I'm done with Allstate. Lie, cheat, steal..and get away with it, only in America.

Samsung has the worst customer service I’ve ever experienced. We ordered the TV over Black Friday because it was on sale while we were renovating our apartment. Our renovation is nearly finished so we opened the TV last weekend to find out it’s missing pieces. My husband and I have spent 10+ hours talking to multiple reps and they will not replace the missing pieces. The TV is not usable. One rep suggested that we are reselling the missing parts which is beyond offensive. Save yourself the headache and time and do not order from this awful offensive company.

TV is good but but they remove the apps search option. Many times you need to reload. So you need to search them one letter at a time, every time. Wouldn't be bad unless... you need to do it every time, if it's not Netflix, Disney or Hulu. So everything other than those is a one button/letter at a time search. Including having to reinstall them when they drop cause of glitches (once a week). Samsung was good, now they are moving to the realm of Vizio in their quality as far as software. Prob won't buy another one.

I purchased four televisions all the same 65 inch Samsung LCD TVs in 2022. After just three years (and very light use) one of the units failed. They sent out warranty and replaced the computer unit inside- I was happy. Now, I just had a different unit (of the four) fail and now it’s out of warranty. I just wanted to give you a warning that these TVs just don’t last very long. That is a 50% failure rate within four years. The good news is units now cost less but the bad news is they don’t last. I used to think that Samsung was a great name for a quality television- it's not. I would suggest going to another name brand like Sony or only presume your television will work for about three years and then it is trash. I have other flat screen televisions that I have owned for over 15 years that still work just fine but these are not Samsungs.

We purchased the Samsung 75TU690T from Best Buy and after 13 months (1 month after warranty) it freezes, loses saved data (apps, etc.). Won't recognize wireless connection and lags horribly. It's the worst purchase we've ever made and I do not recommend it to anyone. I honestly don't know how this television made it past inspection to hit the shelves. I've got nothing good to say about it, glitches since day one. Customer service is impossible to deal with and now we're stuck with a beautiful looking flat screen television that needs restarted multiple times a day in an attempt to get it off of the "source" mode it freezes and goes to.

Loved the TV so we paid more than we wanted last January. Screen went completely black at 13 months. (1 month after warranty). Technician came out costing $150 determined the screen must be replaced and it would exceed the cost of the TV. Called SAMSUNG support line to ask if they could help, Got a preprogrammed robot sounding human who only knew "No warranty". Terrible expensive experience.

Our $4500 Samsung 75" QLED works perfectly - IF the OneConnect box works. The TV power cord and Fiber Optic "Invisible cable" connects from the TV into the OneConnect box. The OneConnect box then sits on your entertainment unit and all other cables get plugged into the box - eliminating all of the wires that normally are visible hanging down from the TV.

Wife purchased 85” Samsung OLED television as a Christmas gift on 12/01/2024, after the 25th due to the holidays I couldn’t get help mounting until the unit was out of Best Buy’s return policy. Once mounted January 30, 2025, turned unit on and there was a green line on screen from top to bottom, called Samsung and since it was out of Best Buy’s return date, had to resort to warranty, techs came out and replaced the screen portion. Once completed, I turned the unit on and there was light leaking from the seams of the screen and the back case.

We recently purchased a 77" OLED Samsung TV (SEP-2024) for the holidays. We had the unit delivered and set-up for us. We enjoyed the holidays watching the awesome picture and sound system. Less than five months later, the TV failed, completely. After researching the model and similar issues, we were disappointed to discover our TV would need a warranty claim, schedule a technician home visit, order any required parts, reschedule technician to install parts, hopefully restoring our viewing pleasure. Samsung warranty service/repair is not helpful in this process. Warranty work takes a significant amount of time and patience to endure. We will not make this mistake again.

The remote is a piece of garbage. It is far from "user friendly". Unless you have really skinny fingers, you're out of luck. Just to adjust the volume is a chore. You have to push your finger underneath the skinny rectangular button. Also, the control buttons are the size of a pin head.

I am deeply disappointed with Samsung’s repair services regarding my 83-inch S90C TV, purchased on March 18, 2024, through the Military Offers Program.

Two TVs work for 6months and quits. Not able to turn on. Customer service sends a repair ticket, technician is unable to service, overbooked. Second ticket gets issued, no call back. Same runaround on the first TV that quit.

I purchased a 32" S39C curved monitor via Amazon to use with my laptop. It was advertised by both Amazon and Samsung as having built-in speakers. In fact it did not. Samsung informed us they were dumping old stock on Amazon, and Amazon was not aware. Amazon apologized. Samsung totally denies any responsibility... FYI Amazon sells this for $110 more than Best Buy!

I bought a Samsung 65 in DU7200 2 days ago to replace a broken 55 in TCL with ROKU. What a disappointment! First the Tizen OS was a much more difficult interface to use than the straightforward ROKU. After getting past that, I could not get to the "enable full screen" setting because picture size setting was greyed out and was "unavailable" to change from the 16:9 size. After several attempts to work around it, I called customer service who spent 45 minutes on the phone trying everything I did to end up telling me was a Netflix problem. I tried explaining that it was happening in other apps but was ignored, because alternative "scripts" weren't available to the customer service rep. Sad, sad, sad, since I thought I was upgrading to a better brand only to find out I just spent over a hundred more for a much worse viewing experience. With the TCL I could adjust the picture setting with about 3 clicks and simply zooming the picture.

I have a 43" smart tv, about 2 years old. The tv is great! Most recently, Samsung is reminding me daily, to agree to a system update. Not just a security update or a 'bug fix' but also this AI stuff to "enhance" my experience. I'm all for a security update but I don't want all this AI stuff. I hate it! Samsung doesn't give me the option to choose just the security update. It's all or nothing. And nothing means at some point my really nice tv will no longer be supported. Come on Samsung, not everyone wants the 'fluff'. Some people still prefer to think for themselves.

Ok where to start! This experience has been an absolute nightmare. I ordered a TV (85" Samsung QN90D) three months ago, and despite countless communications, Samsung has proven to be utterly incompetent and incapable of resolving a simple issue. The level of neglect and disrespect they’ve shown to customers is disgraceful. How do they justify such extreme delays and complete lack of accountability? This is the most appalling service I’ve ever dealt with.

I purchased a 60 in Samsung tv in July 2023 and I have horizontal lines at the top of the screen. Did not purchase extended warranty because I thought I was getting a reliable product- that was my mistake!! I done the picture test and it failed. I was told it is probably the internal hardware - either get a service repair man or replace it. By the time I get the internal hardware fixed - I could have bought a new one!! So disappointed- I will never buy another Samsung product again!!

Updated on 01/29/2025: Samsung repair had the TV for a week and was returned on the 28th of January. The TV worked great for about 6 hours, then issues started happening. First it had to be “updated” twice after watching for a while and now it won’t even turn on. I guess Samsung can claim that the repairs worked since the tv can’t be turned on and verified anymore.

Samsung kept me on phone and computer as well as the new t.v. I bought trying to install a password so I could download an app and then get YouTube to view. This affair took almost 5 hours one day and resulted in nothing happening. The 3 men I spoke with were polite and were trying to be helpful, well maybe trying to be helpful, but there was no success in the installation of my being able to view YouTube.

I purchased a 75 inch 8K QLED in June. The tv stopped working within a month. I had the pleasure of working Samsung customer service for 2 months. The service company did not have parts for this tv. Too new! They told me they would upgrade me with a 83 in 4 K model. I said ok. I already spent 1900 plus. A couple of weeks it showed up. I watched it about 15 to 20 times. No power. I called customer service. I have been ran around and around. Only 90 day warranty. But my tv had a year? I still have 6 months warranty left. They will resolve within 3 days. Like a fool I wait again. 2 tvs with issues back to back. They must be making a very poor product.

I Purchased 5 Samsung TVS from Amazon in July 22. Three 43", one 55" and one 85". They are all great TVs. After talking to technicians in the area, it became clear the power card needed to be replaced. This is a 95 pound TV mounted on my wall. I reached out to Samsung about getting the unit repaired. All TV's have a 22 month warranty meaning my TV was out of warranty. That's fine I'm willing to pay for the repair but Samsung only authorizes repairs under warranty. It's impossible to talk to a Samsung tech about my issue. They just bounce you from one chatbot to another. I spent 1700 dollars on this TV which is now just a dead 95 pound weight on my wall. I will try to find someone who can take it down and replace the power card but don't count on Samsung to help you.

Samsung tv stopped connecting to the internet after having it for a year. This seems to have been a problem and consumers are expected to pay for the repair when this has been happening and seems to be a manufacturing issue. Samsung should repair the tvs. I will not purchase another Samsung tv. I do not recommend this brand. Better with a store brand tv at this point. My kids have a Vizio and it has lasted longer.

WARNING WARNING WARNING. I would avoid purchasing any Samsung product. This company does not care about their customers, only their bottom line. I purchased an 85-inch television for my bedroom because I have some debilitating injuries that limit my daily activities, so I spend a lot of time watching TV. Anyway I started seeing dark spots on my screen so I called Samsung and told them about the problem. On November 27th a repairman came out and replaced the screen. When he brought the screen in the house I noticed the screen has been frozen and I asked the technician if it would be okay to turn the TV on with the screen Frozen like that, he told me they had no choice they had to turn it on so he did. And if I'm not mistaken and I know I'm not, these screens are supposed to be kept in a controlled environment.

The Samsung frame is a beautiful TV except it is $1800 and only lasts a year. The warranty expires and customer service at Samsung is AWFUL considering it’s the most expensive brand on the market. The remote is flimsy and does not hold a charge after about six months. It’s supposed to be “solar” charged but that’s a gimmick.

Do Not Buy. I purchased a Samsung TV from Best Buy for over $900. It was fine until about a year after purchasing it. The problem is it does not stay connected to the internet. Either refuses to connect or constantly disconnects while watching a show. Very, very rarely can I make it through an hour without it going out at minimum of 5 times. I have good internet service and the tv is the only device with this issue in my home. Someone on Reddit suggested to set static IP address, did not work for me. I’ve only had this tv nearly 2 years and this is so frustrating. It is worth noting, the tv would disconnect every so often the first year or so too. Just not as frequent as now.

Better to purchase any TV at Costco, Walmart and Amazon.

The issue began when the TV started lagging during use. I contacted Samsung customer support for assistance, and the first technician strongly encouraged me to perform a factory reset as a solution. Unfortunately, this action rendered the television completely non-functional, freezing during the setup process and becoming entirely unusable. Adding to my frustration, this technician admitted after the reset that, based on the symptoms I initially described, the TV was bound to fail imminently, stating it would break "any day now."

I would never recommend a Samsung tv to anyone. They are slow beyond belief, can’t even install apps. Have to factory reset it just to try to get apps installed. I wish I wouldn’t have fell in love with the affordable price. You get what you pay for I suppose. Never buy a Samsung

I bought a Samsung tv from Walmart a year and a half ago and today the picture started turning dark. 2 days ago the hdmi port did crapped out. Going to go buy another tv and it won’t be a Samsung. All of their products are bad.

I bought my TV in mid-September of 2023, from Walmart. By mid September of 2024 the TV crapped out and Samsung was unwilling to honor the warranty because I didn't have my receipt. I will never buy another Samsung appliance or TV as long as I live and I will tell every friend I know about it.

Rip off. I bought a 75 inch Samsung 4k smart tv a year and a half ago and today it shut off and will not come back on. When I called Best Buy they said they don't have any record of an extended warranty and that the warranty on the TV only lasts for a year. I could have it repaired for $360.00 or buy a new tv. I'm going to buy a new TV and I will never buy Samsung products again.

Bought a 65" Samsung in Dec, 2022. Started to get vertical lines through the picture. Contacted Costco where it was purchased and they referred me to a service center. The service contractor came out and did a face time with Samsung Tech Services. They claim there is a microscopic crack at the bottom of the panel near the frame that was causing the problem, however that is deemed physical damage and they are not responsible, even if it was a factory problem. I called Samsung tech myself, but did not receive any satisfaction They said no matter who is at fault, they won't replace or repair. Any problem a TV has, they will claim physical damage and not honor the warranty. So $1800 for a TV that worked for 18 months. Do not buy any Samsung products, terrible customer service and obviously not a well made product.

Samsung TVs are the absolute worst on the market. I have 3 other TV brands in the house and don't have a single issue with any of them. The one and only Samsung "top of the line" that I have has more issues than any other TV that I have purchased in the last 20 years. Avoid at all cost. I am beyond Extremely displeased with these products. I have own this TV for almost a year and have contacted Samsung regarding the issues on more than one occasion, without any resolutions.

I have had my new Samsung tv for exactly 30 days today. This morning, a line appeared across the screen. I tried the suggestions to try to fix/remove it. They did not work. All I can see is the stupid line now when I watch tv. I am so disappointed and angry that I spent so much money on something I am stuck with for many years to come and I can only anticipate that there will be more lines as it ages. I will never buy another Samsung tv or recommend one to anyone.

I just recently purchased the Samsung - 65" Class TU690T Crystal UHD 4K Smart Tizen TV (2023). I ABSOLUTELY HATE IT. I bought it for my bedroom and I must say it was a huge mistake. It’s very slow, it freezes up, it doesn’t recognize my Firestick in any of the HDMI ports. After changing the settings, it keeps cutting off. I have another SAMSUNG TV in my living room and love it. My only problem with that one is it turns on by itself. I figured the name brand itself would be a good buy. But in actuality, I should have gone for a cheaper brand and would probably not be experiencing so many issues. DON’T WASTE YOUR MONEY.

First of all the tv has a great picture. The remote I hate too many buttons too close together. Customer Service, the worst in my life. They lie, leave you on hold and No one really cares to help. It is a good thing I figured out problem on my own or I would of been stuck with tv that I did not want. NEVER AGAIN WILL I BUY FROM THEM!

I bought 3 Samsung TV 75, 65, 55 and 2 of the three works. I’m so disappointed paying all this money for nothing. Called customer service and she wanted to sell me another TV. SMH. All they care about is the money. No Love

I bought a 55 Samsung QLED TV. About a month or two after I bought tv the stand and bottom of the tv came apart causing it to fall!!!! I called Samsung and told them what happened. They told since it still work no need to return it but they'll just send me a tv to put the tv to make sure it won't fall again!!!! I waited two months for the stand cause they say it was on backorder!!!! Finally they sent it to me and it wasn't a tv stand at all but a part to put on my tv that was compatible!!! So when I called back they said they couldn't give me the stand they promised me or send me something for me to put the tv to stop it from falling they never did

I used to own several Samsung Televisions for the past 22 years. But recenlty, I bought one from Costco, a 55 Inch TV. Beautiful TV I thought for the home. But then within the warranty period the screen gets all fuzy in the top middle, which from what I read online seems to be a defect that happens often with these televisions. But no one is giving me a refund and no repairs are being done, so I found that to be disappointing because in the past the TV have been good but recently the quality is very cheap and poor. They fall apart easily. So stay AWAY!!!

Please don't buy Samsung tv. Any product...Now they are out of market.. They can't handle customer service. I bought samsung qled 3 years back about 1 lakh 20k, now giving trouble screen blurry. When I raised complaint service person came and saying 40k for repairing cost which is ridiculous. I have attached photo and bill here. My contact details **. My mail ID **.

My 65-inch Samsung TV came with the transition piece for TV to stand as an integral piece. Nowhere in the instructions was there a clear illustration that the cover plate was removable. My Dad, a retired engineer and I as a college graduate could not understand how to make the transition piece fit to the heavy metal plate. A family member with MD watches TV most of waking hours, therefore a working TV was important. We improvised as best as possible to achieve a properly positioned TV. Unfortunately, it tipped a few nights later and was damaged beyond repair.

Samsung's website is a trap. When you google TV's, Samsung will always have the best price. However, it's a trap to bring you onto their site, in which when you go to order, the TV isn't available in your area, and then customer support wants you to purchase a newer model at a discounted price, in which is much higher than you anticipated when entering the site. I write this review because this happened on multiple occasions, for that I purchase many TV's for Microsoft Teams rooms across 52 sites that I maintain. I will stick with Sony going forward.

I purchased brand new Samsung model# UN50TU7000 F. After finishing one year warranty and my tv lcd panel gone and there two horizontal sharp line coming. It's cost $ 500. So Samsung making parts run only for one year. So tell everyone never buy Samsung tv.

Bought TV at Costco online November 2021. Have had tv 2 1/2 years now & the solar remote went out. Called Costco & have replacement coming but 7-15 business days. 3 weeks looks like with no remote. Can’t operate tv without a remote. Will not buy another tv with a solar remote.

My 50 inch Samsung TV replaces a 19 inch Vizio. So I was overdue for a new TV. My new Samsung is a pleasure to WATCH. The picture is clear, the sound is acceptable, and I love the free channels on SAMSUNG TV....but the remote is so frustrating. I've had my new TV over 7 months, and I still hate the remote. Too many buttons too close together. Gotta go through a menu to set the sleep timer. Gotta turn on a bright light to see which button to push. I've color coated most of the often ued buttons using fingernail polish, which helps a lot. As much as I love the TV's performance, I wouldn't buy another Samsung TV because of the remote. Sound silly? Sometimes out of frustration, I just turn off the TV and read a book.

About a year ago, I bought both a 50-inch and a 43-inch Samsung TV. Unfortunately, both screens developed issues just one month after the warranty period ended. Interestingly, two of my friends had similar experiences. It’s frustrating, and it seems like Samsung Empire might be taking advantage of the Indian consumer market. My advice? Avoid buying Samsung TVs.

If I could give zero stars I absolutely would! After speaking with a customer service I have been informed, that after the manufacturing date of the tv the warranty only covers 1 year after manufacturing. With that being said, if a tv is manufactured and sits in a warehouse for a year the warranty could potentially expire prior to the tv even being purchased. I was also informed that Samsung televisions are only made to last a maximum of 4 years. So my $700 samsung tv was only meant to last 4 years after purchasing. Unbelievable!!! I absolutely do not recommend!!!!

I wouldn't recommend a Samsung t.v as I've had too many tiny issues with it. First my remote wouldn't work unless we were right in front of it and it would only work for a couple minutes. We've changed the batteries thinking it would help, I would prefer to use the remote for the t.v but we have to use our phones to use our t.v. Our t.v disconnects and reconnect in about 1 minute. My mother in law has a tv from Walmart and it works better than samsung.

Overall I am pretty concerned about Samsung’s Bluetooth, customer service and problems with their TV’s burning out or coming broken. Also I have been looking at the sketchy reviews of Samsung TV’s. Not great.

I purchased a series 7 curved Samsung HD TV. I was overwhelmed with joy upon finally getting to put it in my mancave. The picture quality is great. But that's it. ANY connectivity you try to do is simply irritatingly poor. Constant drops. Especially with internet and streaming can take upwards of 6 hrs to watch a 2 to 3 hr long movie. I sincerely regret even thinking about buying this TV. I regret it and highly recommend a different brand. Whatever you DO NOT waste your time in a Samsung. My LG in my living room is definitely the way to go.

You buy a smart TV from Samsung and it isn’t that smart. Most the software feature will not operate correctly or extremely slow. They have setting feature that become a reoccurring problem of a tv turning off. The quality of picture not very good either. You won’t notice till you use an actual functional tv. Their customer support is pretty useless.

I just purchased a Samsung tv. It has a great picture and sound. Set up was a pain. I went to add my streaming apps and the qr code that comes up for prime video will send you to a hacker/ scammer. It will direct you to call them. By the time you realize it's a scam they have control of your phone and everything on it. I had to replace my phone and change my bank account.

What a load. I spend thousands on a TV. I've had several which Samsung can see I've bought. My phone is a samsung. I'm just outside the warranty for the solar remote and now I have to pay for a new remote. I've given this company thousands and thousands of dollars. I've called multiple times for help and now that I'm outside warranty they say they can do nothing for me. Awesome. Buy a Sony.

I was liking the TV very much. It's got a great picture and decent sound. I liked the fact that it had its own channels. However, I turned the TV on this morning and the main channels I watched on it, all the fishing and hunting shows. Basically, all the good Christian channels. I'm very disappointed in this.

Add me to the list of people who will never, EVER buy a Samsung TV again. I used to swear by Samsung TVs and was a loyal customer for more than 15 years, but now, after having the second smart TV die after less than 3 years, I've had it. I still have the non-smart Samsung TV I bought over ten years ago and it still works fine. But the last two Samsung smart TVs I purchased failed within 3 years, with similar power supply problems. They work fine until one day, you can't turn them on and Samsung says repair is over $200 + parts. I spent $530 for the TV and would not invest another dime in it. I thought the first TV that failed was an oddity, so I bought another out of loyalty, but will not make that mistake again. Unfortunately, I see from other reviews and googling the problem online, I am not alone. Shame on you Samsung!

Never buying a Samsung TV or product ever again. Purchase the TV in 2021 and it went out in March 2024. After watching TV in the picture just faded black across the screen then went out completely. No sound or anything. Called up customer service. They Connect me to a Samsung rep who had me troubleshoot over the phone and then decided to send a tech out almost a week later. Tech comes out and looks at the TV and says they have to take it into the shop. Week later parts claim to be on backorder, so waited another several days. Called in to check parts no longer available so I was asked if I wanted to be reimburse or they could replace the tv with a newer up to date TV. So I decided to get a new TV through their warranty.

I would give it a minus if I could. The phone system is terrible. I could hear a echo of all my words which made it hard to understand the rep, there was static and whistling. They had better comms from the earth to the moon with the astronauts. The rep was from the Philippines or South Africa or some place with a terrible accent. Barely spoke English and spoke so fast and so accented I could hardly understand her plus she never stopped talking, recited everything I said over and over like was reading a script. Total useless experience. Now Samsung will say, "Our customers are the most important part of our business." Easy to say. Show it rather than this garbage.

Bought Samsung Smart TV in 2021. Got very hot..all the time I only used it in the evenings. No picture. Today Samsung said buy a new one! So over 1000 pissed away! Samsung support no help as they tried to entice me to buy an even older model. No help at all. Their refrigerators are not great either!

I purchased a new 55 Samsung TV....11 calls into customer service, 6 resets, 2 techs tried to repair by remote access, had a Samsung TV tech come out, still not fixed...Issues with changing channels up/down when on air hdtv....The channels go to 1000 plus into Samsung TV Plus....I have done 2 updates. Flashdrive manually and on TV as well. They tell me there is nothing wrong and won't repair...Only had for 8 months....Issues started 6 weeks ago....will not replace. Never buy a Samsung TV....They will not honor warranty, return, or money back

Two years down the line, black screen, sound is on but no picture. Technician says screen replacement is required which costs more than 50% of the order price of the TV. Can never find myself any Samsung product in my life. Even as a gift, I would rather resell and buy a different brand. Waste of money!

I purchased a Samsung television several years ago and since it seemed to have a great picture and color purchased a larger, later model a few years after. That television, Series 56, 52015203/62016203 apparently has a common issue of 'black screen' where the television might turn on but has no video or picture. Initially at least there was sound and the picture might flicker on and off occasionally, now, there is nothing except an expensive piece of junk that died long before it should have.

Worst experience ever in my life. I have been through 7 TVs in 1 year. They all had defects or they completely failed. I cannot believe this. I even bought the mother of all. Samsung TV's their flagship 900 C. 8K. They are finally refunding my full money and I am going with LG Oled Evo G4 The other big disappointment was there was nothing ever. I seen transferred into an 8k. It's just a big joke. Samsung is no longer any good.

I purchased a 55-in Samsung TV less than 2 years ago. The local department store failed to add in the extended warranty. For the last week the TV has had a very dark screen. My husband and myself have attempted to troubleshoot the issue. We called Samsung hoping that they would do something as the local department store We purchased it from refused. After wasting an hour of my time this morning taking pictures of the screen walking through everything that I had already done myself the agent informed me that the only option was for them to send a technician out to fix the issue and replace the parts which was going to be an additional cost for me. I advised I was not going to incur any more costs for something that was a year and a half old. She then offered me a discount on the cost.

estimate was $350. I paid $550 for the TV. The 43T7000 started sounding like an automatic weapon firing while picture would freeze. Then the TV would turn off and back on by itself WHILE I was still making payments on it. The sound sucks, even on amplify. Almost $1000 on TWO Samsungs and they both sucked.

This TV will sit silently for hours and then turn on the cable at full volume without warning. There is no easy way to disable this feature. Awful Experience. I thought there was a robber in my house..

Remote control didn't work, HDMI jacks don't function properly, Screencast function is poor, like pulling teeth getting Samsung to replace unit. I would recommend LG or Sony instead. I can see why Samsung consistently gets bad reviews

Barely past the 3yr warranty gives out... Before this TV had a cheaper brand that lasted 10 years…. Went and got top of the line Samsungs and it gave out just past the warranty... Do NOT buy these new Samsungs... So mad...

You pay good money for a product that won't last more than five years. White light have appears and can not get removed. Cheap China merchandise!!!! Will never purchase Samsung AGAIN!!! Samsung, Samsung, Samsung sucks!!!!

I bought this TV from NFM in early December 2023, within two weeks the TV quit working, called NFM and was told to contact Samsung which I did. Their tech help made things worse and they wrote a ticket to have the TV inspected. The Samsung repair facility, Nisi USA, simply picked up the TV and said they have a 3 to 4 week turnaround, I called NFM and was told by customer services Mary ** they would do nothing, NISI tells me today the tv has a defective main assembly and power board, parts are ordered but no idea when will receive as they were given no date. Called NFM sales again and although I followed their direction, Cris (sp) says they will do nothing as I no longer have the TV. This is the old Catch 22, I did exactly what I was told and that is the reason they will not help me.

I bought all brand new Samsung products for my house. The TV doesn’t stay connected to WiFi, even though it shows it still is. Samsung states to shut it off and wait 30 seconds. Who wants to continually do this while watching a show? This happens often. Now my black stainless steel range and microwave are “peeling” - WTH!! Top dollar for junk - both issues are known - I kick myself in the ** daily for buying Samsung. Worst products everrr.

If you watch YouTube videos, get a different brand. While playing videos the image switches to a small screen within the whole frame. To fix this you can switch to a different resolution, but the next commercial it will be small again. This goes on and on and none of the band aid fixes from online work. Just don’t get a Samsung.

Nov. 2022 bought a 75 inch Samsung OLED 4k Tv from Best Buy. Dec 2023 it just dies, no picture, it keeps trying to reboot over and over. One month after 1 year warranty ends. This was an expensive tv (2300$) and it is junk. We have tried everything except tearing the back off to fix it. No idea what to do with a dead 75 in tv. Never Samsung, ever again.

I just wanted to write a review about a Samsung TV I bought. August 4th 2020 The other night I was watching TV it made a popping/hissing noise turned off and you smelled plastic burning.. I did have it hooked into a surge protector there was nothing wrong with the surge protector.. So apparently had something to do with the inner TV. I looked online to see how much it would cost repair between $100 and $200 Now the fact that it's barely 3 years old and it's my TV in my bedroom.. I don't watch it that much and it barely lasted 3 years. Not worth its money.. I would suggest buying another brand. If you have to spend $300 every 3 years on a TV that's kind of ridiculous.

What a waste of money! Beautiful 70' tv only lasted 3 years. Service dept pretty much wasted my time and never will by Samsung again!! Meanwhile all my tvs in the house are Samsung!! My oldest one is 7 years old and works like a champ! Made like garbage!!

I have several televisions romu and Samsung. Samsung is by far the lowest-quality television I have ever owned. Do yourself favor and get a better brand. Spend the few extra dollars and you will not regret it. Called tech support and they couldn’t make it perform any better. Costco takes returns no questions so I'm returning this pile of garbage. Samsung is the worst.

I bought a brand new, best in the class Samsung 55” curved TV. A few months later - White spot appeared on the screen. Soon more started appearing. Regular troubleshooting didn’t resolve. So I reached out to customer support, and I was provided with an expensive quote for out-of-pocket repair. The quality of Samsung TVs is no longer what it used to be. These are substandard now. Also the customer support is pathetic.

The worst smart TV I've bought. Inconsistent connection a lot of the time. The picture quality is terrible. Buy a different brand**. Stay clear, don't waste your money. I'm never one to complain, but for this, I'm making an exception.

After 1.5 months of having my television bubbles started appearing under the surface and the corners started to peel. I sent pictures and explained the issue to Samsung and they completely blamed me saying it was user damage. I have not in any way, shape or form damaged my television. Samsung does not take accountability for its faulty products. I paid $1800 for this TV that has a picture that is literally bubbling and peeling.

Would not cover tv even though it was just 2 months out of warranty, gave me a extended warranty but of course no service man in my area. Just stuck with a crap tv. Could have given me a voucher or something to take it back to Walmart.

I just paid about $1200 for my new 65" Samsung and I really wish that I hadn't. First, the picture quality is so-so, not as good as my LG. The real pain is trying to get this thing up and running. I spent hours filling out this and that, and it won't work unless you do this. What a pain! The worst part was, about three weeks after purchase, I was getting fraudulent charges on my credit card from God knows where. I had to give my CC number twice just to get it going.. When I bought my LG, it was pretty much plug and play -- the way it should be!

Purchased Model QN50Q60TAFXZA in 2021 as an extra TV in a side room. Was great for internet hook up and worked well for first 2 years- even though only used a few times a month. We are away 3 or 4 months a year. After 3 years, it stopped turning on- Samsung offered to fix for about $500 or small discount on new TV. Sorry but why buy something with such a short life span. All of my other brands have lasted for years. Lousy product and service response.

65” LED TV bought brand new from Best Buy quit working in 16 months. Will cost more to fix than to buy a new one. Won’t buy another Samsung product! They want 300-400 to fix but also said it may cost a lot more to fix.

This TV doesn't connect to Fire Stick plugged into the HDMI, barely got my PlayStation to work, and even with new batteries if you use the scroll buttons too much they stop working, I've had off brands work better than this trash, and I don't even buy Apple products. This is why I switched to the Pixel years ago. Samsung quality has gone into the dumpster. Samsung is the next Motorola. I'll take bets on it.

I am so disappointed with my Samsung The Frame 2022 TV. It's a year and 1 month old and has a yellow film on 1/2 side of the TV. A warranty was not offered when I purchased it with Samsung direct, and even though it's only a month later from purchase I must pay this extensive repair. Most disappointing it did not last a year. I will never purchase another TV from Samsung direct and I believe I have a total lemon. Buyer beware.

Model: QN75QN95BAF. Bought Feb 2023, Stopped powering on July 2023 -- worked for 5 mths...not working for a month and a half. The issue first presented itself by the TV not powering on. It completely stopped powering on and unplugging no longer reset the TV (capacitors). Support was contacted. A power board was ordered. The "new" powerboard would not distribute power past the capacitors. Finally, a "new-new" board was ordered, but now the issue appeared to be within the monitor board. This really stinks. Best Buy won't take the return due to it being under manufacturer warranty. I'm stuck waiting for Samsung to do something...anything. At some point, I'll file a small claim dispute for breach of contract if the warranty is not fulfilled. This is really bad. Just stay away from Samsung TVs.

Updated on 08/26/2023: I am still waiting on tech, I called Wednesday, said he would call Friday to make appointment, did not happen. Called Samsung on Wednesday, told agent I wanted his supervisor, he did not want me to speak to supervisor. Put me on hold for 20, came back on, hung up on me. My third call I finally got there to an agent that let me talk to supervisor, gave me same line to wait for technician. I said, "I want your supervisor." He said, "They will tell you same thing."

I have 4 Samsung Televisions I purchased over the last 2 years. Problems with 2 of them constantly losing network. One freezes and locks up regularly. Pictures flash at times. Really disappointed, picture quality is really good, but not worth the stress when they act up in the middle of an important show or sporting event.

I purchased a 32 inch Samsung UN32N5300 May 2022 that was manufactured December 2021. August 2023 it has experienced the black screen of death and only has sound. Warranty ended May 2023. Support is useless and first rep I talked to lied and said my TV was made 2018 and that is why it was bad. Samsung offers you the chance to pay for a repair. This is the first time I have had to buy a TV for one that failed in 35 years of purchasing TVs. I have only upgraded televisions by choice until Samsung. This lasted 15 months from purchase. I will NEVER trust Samsung with a penny of my money, not for a phone, not even for headphones. Don't risk it, there are better quality televisions.

I bought a 75inch Samsung tv from Costco. This tv has three year’s warranty on it. About a month before warranty expired, tv stops working. Turn off and on by itself. Contacted Samsung’s, was told warranty has expired. Contacted Costco, found that tv is still covered. 3yrs. Samsung lied to me. Tried to have them fix it, they told me I have to pay. Contacted Costco warranty resolution 509 573 8835. Samsung suddenly would want the opportunity to fix it. This whole thing has been going on for over a month. Samsung tv warranty is worthless. Do not buy their products, because they don’t stand behind their product warranty.

Contacted Samsung repeatedly about the Smart TV explaining when I returned home after looking after my sister, who has cancer, the TV wasn’t working. This was one week out of warranty. The TV could have died within the warranty. There is no certified Samsung dealer in my area. They told me to find a repair person, which I did. Three months later the TV died again. Samsung just told me they bear no responsibility. The TV was purchased at Walmart in April of 2023. One year and three months. I’ve lost several hundred dollars on their product and Samsung doesn’t care.

One word “Junk." TV is less than two years old and has shadows all over the screen. Samsung said it not the theT.V. that’s the problem, it’s the external device. The cable company said it not cable box. Samsung sucks.

This is simple. A television that costs $400+ should last more than two years. Screen began shaking and this TV is now useless. Tried customer support for reset and power cord replacement. TV is done. No more Samsung products for me.

Bought a Samsung 55 TU700D last August 2022 at Costco. The TV had a purple horizontal Iine and knowingly this is a sign that the TV has become defective after 10 months (less than a year). I tried to return it but they would not take it. I will just take the hit and consider it a loss. I also bought another Samsung 13 days ago and because of my bad experience I have decided I will return this TV. This Samsung brand is bad for consumers. Don't waste your money.

The TV failed after barely 1 year. Bad product, worse company. There is nothing else to say. The company couldn't be less helpful and they take no responsibility for shipping bad products. That is all.

I bought a Samsung TV manufactured in August 2021 around February 2022. In May 2023, it stop working. Screen flickers and shows nothing. Model QN50Q60AAFXZA with SN 0B873CTR813030L. I called customer service and they said I am out of warranty. They asked for credit card for a technician to come over. I will take this as a loss and won’t pay for repairing a bad brand. Lot of customers have same complaints as mine. Samsung sells lot of TV that get bad right after warranty. STAY AWAY FROM SAMSUNG unless you want to lose your object. I have never had a TV that lasted 1 year and couple of months.

I purchased 50 tvs for my hotel- it works great. I have three Samsung large screen tvs in my house- I have total 12 tvs in my house including Lg tvs. Lg tvs also works great. Last tv I bought samsung 82" 8k nano tv- paid $8000 dollars. Having problem with remote. I called samsung support. They said, "We will order new one and you have to pay because your tv is about more than one years old and out of warranty." It is really shame for samsung corp. that they can not effort to replace remote. When I paid them $8000. For that tv. In future I was thinking to replace all my hotel & house tvs by samsung tvs only but not anymore. I will go for lg tvs. Anil

Samsung Neo QLED QN85A 55” TV stopped working after purchasing it a year and three weeks ago. This tv was manufactured January 2022. So a few weeks after the one year warranty expired, this tv all of a sudden turned on and off by itself every 10 seconds. The only way to stop that from happening was to unplug the power cord. This tv only got used for an hour during the weekdays in the evening and no more than two to three hours over the weekends. Has never suffered any type of damages during ownership. This tv was purchased new and not refurbished or an open box item.

Purchased a Samsung UN55UN7100 during the pandemic. Within a year, the board had to be replaced 4 times by one of the most insulting incompetent person that could have ever been sent out. Now 2 years later, a black band across 1/4 of the screen and Samsung refuses to do anything about this. I have contacted them several times probably to the tune of 50+ hours, always with the same ending about the product being out of warranty, and come to find out, there are no longer parts for this product, and what was available in a screen replacement, was $500!

Am disappointed with the customer service I received from Samsung regarding my malfunctioning monitor. Despite numerous attempts to have it repaired, replaced, or refunded, Samsung has been unable to provide an appropriate solution. I have been assigned numerous case numbers, which further demonstrates the lack of coordination and resolution in addressing my issue. The monitor ceased functioning and emitted a popping sound and a burnt smell before failing to turn on.

I purchased my first TV in December of 2020. It was a 70" flat screen. We really enjoyed it. Around September 2021 we started to see pixilation in the screen. I called the retail store we purchased it at and they started troubleshooting it. After 5 attempts of replacing parts the manager at the retail store made the decision to take the TV back as they could not fix it. I upgraded to a newer model and had it installed in January of 2021. I spent more money thinking if I spent more money I would get a better product. The new TV was a 75" at the time top of the line. 2 weeks ago we noticed half of the screen went dark and then now it's completely out. I purchased an extended warranty on the TV and the retailer has been out to troubleshoot. Let's see how many visits they have to make to attempt to repair this one. I have had many Samsung products over the years and thought highly of them. I have lost my confidence in their quality. Want to advise other consumers to think wisely before purchasing a Samsung TV.

I purchased a 65 inchSamsung flatscreen for our new home in June 2021. The TV began having audio problems after about one year. I thought this might be caused by intermittent interruptions in the signal. All of a sudden about the end of March 2023, this TV completely failed. No picture, no sound, no nothing. $1300 wasted with no recourse. I will never purchase any Samsung device ever again. To say I am disappointed would be an understatement.

Purchased tv from Target a few months ago. To be honest the smart tv platform was wonky and hard to use but dealt with it. Now the tv stopped powering on and lcd broken. Samsung said they won’t cover physical damage! Out $600. Buyer beware!

Bought a 58 TV. Lasted 13 months and board went out. Called and they said it was not under warranty but they could give us a big discount on another refurbished TV. They did not make parts to fix mine, and would not give me the discount rate. Came back with 700.00 for a used 2 year old TV. Buyer beware on Samsung, I will never buy any Samsung again.

I bought 2 Samsung TV in the last 2 years, 65 inches get broken after 1 year and London engineer ask me 1k to repair it. The 75 Inches get broken after 20 months and this time Samsung have fail to provide a repair centre in Dorset, I have called them maybe 20 times, finally I get some private IT to check Tv and told me that TV get broken without reason and probably is the planned obsolescence made by Samsung and can be repaired only by Samsung but Samsung never provide me a repair centre, the only centre provided in my area was closed down in 2021. Samsung is a scammer company selling planned obsolescence TVs which get broken after warranty is expired. Proof of what I'm saying hundreds of private eBay sellers, selling broken Samsung TVs for part only. STAY AWAY FROM SAMSUNG TV.

Purchased a 75" OLED TV mid 2022. Had problems with the solar remote since beginning but ultimately would not hold a charge. Have had the run around from Samsung to get a replacement. Currently at 7 calls and still no remote, each time with a different excuse as to what was needed to get a replacement.

I purchased a Samsung Smart TV, end of 2019. The rubber seal around screen is coming loose. I contacted Samsung, was transferred 4 times only to be told it is out of warranty. I advised the agent it must be a defect…They could not/would not help me. Just my opinion may check reviews for other Smart TVs for a better warranty.

Purchased 55 in tv August 2021. In October 2022 the screen developed dark lines. Called Samsung. They informed me a panel needed replaced for $1,150 (tv cost $1400). They also agreed to extend the warranty. After two months they called to inform me they couldn’t get the part, and they were not going to honor the extended warranty. Why would I or anyone else trust this type of company.

We bought a 40-inch Smart TV, UN50TU8000FXZA a little over two years ago. Now, for the second time since we bought it, the TV cycles through trying to turn on but failing. I thought these TVs would last longer. It's possible that it could be repaired - for a price. Fortunately, we got another TV from a car dealer and will use that and junk this. Too bad, it's another Samsung.

If you’re thinking of filing a complaint with Samsung don’t waste your time. Several years ago I purchased the most expensive 32 inch color television offered in the United States. The suggested retail was approximately $2499.99. Strike one. I am a dedicated channel surfer and as soon as the pharmaceutical commercials start I jump to a new channel. When I did this the Samsung Television would lose sound. Yes the Samsung Television lost the sound. A television with no sound has a very serious software bug. I called Samsung Customer Service. I described the bug clearly and precisely. Samsung told me I was the first to report it. Samsung never documented my call. Samsung never provided a software update for this serious software bug. I gave the television with the software bug away.

I have no complaints about the quality of the television. My 60" has been working for over 10 years without problem. Problem is the remote: I've been through three, and am going for my fourth. Thus, my sleek but useless TV sits there like a large paperweight while I wait for yet another remote to arrive. CONTROLS SHOULD BE ON THE TELEVISION... I don't care if it will "ruin" the aesthetics of the TV when it's turned off. Besides, the exercise is good for you!

I purchased this 43 inch TCL Roku tv for my sister at Walmart. I drove to my sister's in NJ. When I got there she was outside waiting for us. She was so happy when I gave her the tv. I took it out of the box to hook it up to her cable system. I turned on the tv but it said, we have to setup Roku before we can use it. It was a pain in the neck. I couldn't setup an account because we keep getting an error message. It's over an hour and we still couldn't setup Roku, so I repacked the tv back in the box and returned it back to Walmart for a refund. I will never buy a TCL Roku tv again!!!

To start the remote is terribly designed. Spacing of buttons are horrible. I have never to unplug and reset a device more. Forget using YouTube TV. It buffers and glitches constantly. Once you buy you will regret!

They advertise this as a television not a smart terminal. This is FALSE ADVERTISING. Proof is by it being hacked while not on a network. Second proof is it no longer says Samsung when turning on. I didn't buy a Smart TV powered by TIZEN. Making a device that allows FCC class II, interference is sketchy at best, haphazard at worst. Allowing a remote device to do system administrator functions from a remote location WITHOUT authorization locally is bad practice for any network administrator. The password has been changed, power on initialization changed. So I went to Costco they said it's not their problem, because Costco has a two year warranty the TV has a 3 year warranty. And referred me to a warranty company that wanted to charge me for a TV still under warranty. (?) So I tried to do a some BASIC tests, and I got into an ever ending loop. Wasted two days trying to get out of it. Did tech. support via online chat.

After having my 70 inch TV for 8 months the screen slid. It’s literally hanging and they won’t fix basically saying we did it. I will never buy another product from them. I will stick with LG! Beware.

I was being kind when I gave a 1 star rating as this was one of the worst experiences I have ever encountered in my 72 years of life in dealing with any company. In Xmas 2021 my son purchased a 65 inch Samsung Q TV from PC Richard & Son and gave it to me as a xmas gift. TV was delivered just before Xmas and dropped off by two men. They unpacked the TV and propped it up against my wooden tv stand and plugged tv in and when tv came on they quickly unplugged the tv and that was it. When I asked if they were going to put it on the mount and checked the tv channels after hooking it up and they replied we didn't pay for installation and left. My son and I then followed the instructions and placed tv on the stand and mounted it on heavy metal tv mount.

Take care when experiencing a problem with a Samsung TV close to the warranty expiration. We had trouble with the lighting of the picture on our TV early on, but worked to resolve (thinking it was related to the settings) before finally calling Samsung for repair. We had excellent repair service, but it took a long time for multiple visits and replacement of parts.

We bought this TV 4/30/2022 at Best Buy. Almost 2k with taxes. It worked about 45 days and went all black. It has been over a month now and no replacement. I'm stuck in Samsung support and it's a black whole. You call and get sucked in forever! I should have spent another $400 and got a Sony! They have a better product and the support is exceptional. Totally my fault for trying to save a few buck... Never Ever Again!!

I ordered the brand new Samsung TV from Samsung.com. When the handyman installed it and powered on the TV, the TV had a serious problem. The screen was broken. And I asked Samsung to replace it. But they told me they didn't have any replacement process. So return it and get a refund. What a frustration. And more when I tried to write a negative post on Samsung.com. They denied posting it. I don't know whether Samsung's signature TV is good or not. But their issue-handling process was terrible. They just tried to ignore this situation.

I purchased the tv 1/17/2020. It broke 6/25/2022. Half of the screen is dark. Just too soon to have something go bad. Not sure if it can be repaired. If it can, then I’m paying for the tv twice. Never again will I buy this brand.

I bought this TV about 2 weeks ago. The screen is way too dark. We tried everything, spent hours searching online (and saw that many other people had the same complaint), spent more time chatting with Samsung reps online (totally and I mean totally useless automated system), finally got a phone number to call, talked to a real person for about one hour. That technician was very nice and genuinely tried to help resolve the issue but she could not. So, she booked an appointment for a service tech to come to our house and resolve the issue.

Beautiful TV..but as soon as the 1 year warranty is up. The screen went black. Samsung support team is of no help. You can Google the information quicker. No accountability for a luxury product. Consumers are under the assumption that it's a 3 year warranty based on the box and information. But in reality only 1 year. Does Samsung think consumers are going to be purchasing a TV yearly?

Whatever you do, don't lose your phone/change your number if you use for authentication. They will not help you solve this! There must be a way to reconnect. I use a different provider now, and a different phone. The support desk asked me for the serial number of a phone I have not had for 5 years!

The device is a 55 inch smart TV purchased about two years ago along with a Samsung soundbar. Picture is very good. Audio tone is not really very good as it is hard to separate the voice from background sounds on movies and TV programs. Also, the audio and video are out of sync on live streaming programs; that is, the movement of the lips doesn’t match the words you hear, and that is very annoying.

We bought a brand new Curved Samsung TV only 4 years ago for a considerable price. Recently the lights of the screen just stopped working, out of the blue, we are only able to see the middle panel of the TV. After finally getting through to the local Samsung Customer Service representative, they estimated the cost for my repairs to the equivalent of $600! because the warranty is only for 1 year. This defect was not supposed to happen after such a short period of TV life, we have had cheaper TVs with a longer life span. I don't see why I have to pay that much for a problem that was not supposed to be there in the first place. Samsung said they are very sorry and understand my anger but there is no other way than to pay that amount. Now I have a big piece of garbage in my living room, because I refuse to pay that huge amount of which I am not convinced. The lights can be changed for a much cheaper price, this is a rip-off!!!

TV sound doesn't match lips. TV freezes and has to be turned off or turns itself off. Freezes for several seconds then starts back up. Discovery + and Hulu had to be reactivated for no known reason - when I contacted customer service the first 6 people had no idea - finally the 7th helped. TV always starts with some low quality shows. HORRIBLE TV - DO NOT WASTE YOUR MONEY - I paid $700 for this one.

I had a Samsung 65 TV that I bought 5 years ago. However I noticed the TV was acting funny with no sound, and TV plus was acting up and my remote was not working. I unplugged it and waited and the same thing. I called Customer Service and they repeated themselves. It is out warranty and need to have a authorized repair center. I even asked for a supervisor and got hung up on. I talked to some people on my NEXT DOOR app and stating it probably going to be the motherboard which would run about 300-400 and service call. It would be almost cheaper to buy a new TV. I put my info in to see which authorized center would be but customers service even stated that no one in my area except this company. Authorized Service Center (Shipping Information) - Name: UBreakIFix Repair Parts Co. Address: 1491 N. Hairston Rd Unit# 5044 Stone Mountain GA 30083. Phone: 1-9549568181.

Purchased Samsung 82 QLED 4K TV from Best Buy 8/12/19. $2,300. TV failed 12/31/21. $2,169 repair needed of which the part isn’t even available. Contacted both parties and “too bad, so sad” was the attitude but Samsung also said I should have extended my warranty. Never a truer statement. Obviously not built to last more than 3 years. Rethink the brand.

I called Samsung because my 70” Smart TV stated turning itself off and on and there was no picture. It was within warranty still by 2 days. The customer service assured me it was in warranty. They put in a ticket with a repair company in my area. After 6 days and me leaving multiple voicemail messages with the repair company no one ever contacted me. Then Samsung canceled the repair due to “no response “. When I called Samsung back they said now it was not under warranty anymore. I explained that it was when I put in the order and it was the repair company that never responded. “Dennis”, the customer service client said he would put it in as under warranty.

-Heidy

I have always purchased Samsung for their excellent picture quality. On Oct 18, 2020 I bought the brand new Samsung QLED 90 65' TV. It only comes with a manufacturer warranty of one year but luckily, I bought the 2 year warranty through Best Buy. Well, October 28, 2021 my backlight blew out. If I hadn't bought the 2 year warranty I would have been out over $2000. I called Samsung customer service to ask about this problem and if it's a common issue among the QLEDs. His response was "I don't know". I asked why the backlight went after 1 year.... again the response was "I don't know". He had zero knowledge and stated that a refund has to come from Best Buy. Ok, fine but I would like to know why the "latest and greatest" would fail after 1 year of use. ABSOLUTELY DISSATISFIED WITH THE QLED TV AND THEIR CUSTOMER SERVICE!!!! AWFUL!!

Samsung model: UN58TU7000FXZA. Serial Number: 09LK3CRN200327A. Got this TV May 2020. It stopped working last month because the picture won’t show. Only had the TV one year and five months. Samsung asked a third party to fix the TV. “UBREAKIFIX” based out in Alexandria Virginia and they are the worst company to deal with. To know that Samsung outsources their repairs to a very unreliable company is frustrating. Took off work 3 Thursdays in a row and the company has been giving me conflicting reason why the part that Samsung sent is unavailable. Meanwhile Samsung is saying the product is shipped while the third party company is saying the part is in the warehouse. I’m going back to SONY and LG. I never had any issues with their TVs. I’ve only needed to upgrade after 5 years or more due to new technology. I definitely wouldn’t recommend Samsung TVs.

I purchased a 65 inch Samsung tv five years ago for around $2500. After a little over two years, the one connect box failed. The tv does not work without the proprietary Samsung one connect box. You can’t just plug it into your cable connection. It took me three weeks and close to $200 to get a new one connect box. Fast forward another two and a half years and the one connect box fails again! I try to purchase another one connect box and I am told they don’t make the part anymore. To make matters worse, Samsung didn’t offer any one connect box that will work with my tv. They advised me to purchase a used, yes I said used, box on eBay!!! They had absolutely NO suggestions for getting my tv fixed. I expected my tv to last longer than five years. Very disappointed in this company and will NEVER purchase another Samsung product again. I also recommend that anyone reading this not purchase a Samsung product.

Purchased from Best Buy brand new in the box. Set up and installed with a professional, mounted on wall and used for watching shows (no gaming, no other tech hooked up to this t.v.). When the t.v. glitched 2 months ago it was still under manufacture warranty with Samsung. Samsung arranged third party engineers to come to the home and try to fix. These guys came and took the t.v. apart 3 times over two months.. They Replaced motherboard and other parts. Last tech to arrive to fix this t.v. wrote in his report that there was a cracked screen, deeming this t.v. suddenly ineligible for warranty repair and they closed my warranty ticket without telling me anything. Samsung blamed me for the damage. Last people to touch the t.v. were the technicians working for Samsung. Lost the warranty option now & stuck with an even more damaged t.v. Samsung told me was now my fault it wasn't working. Buyer beware...

Dear all it's my humble request to all to not buy Samsung tv especially because it's not serviceable and team samsung is totally unprofessional as they are least bothered about the queries and everyone gave his unique response which is totally different from his team. Service centre is not responding to the calls. Products are being in transit (From Delhi) since 20 days though they are in Ahmedabad type of city. If this is the response for a metro city customer complaint then what would be the condition of small town and other areas. After spending so much money this is the response then why to go for SAMSUNG but not to other brands.

Samsung “Smart” tv misreads available storage space. Had to delete & reinstall Disney + app. Should have been no problem but after I deleted the app, tried to reinstall and got message re “insufficient storage space”. Deleted two other apps I never use, no help. Wasted several hours on several tries with Samsung “support” who finally had me reset the tv entirely and wipe out all the apps. Can’t delete the bunch of preinstalled Samsung apps that I never use but wiped out my other 3 apps (Netflix, Hulu & YouTube). Was able to reinstall Netflix & Hulu but now no YouTube and no Disney +.

I paid $500 for a Samsung TV, and then later I learned it does not have a Previous Channel function. Every cheap TV has Previous Channel, but not this deluxe TV. This is a rip-off and they won't take it back.

Three times bought products. Thought first purchase was fluke, Second the same, third boyfriend bought. Tv is a disaster. It shuts off ur will for hours until it finally doesn’t work at. It erases all subscriptions at one time or another so I have to memorize passwords. Too much work. I want to come home relax and can’t depend on these televisions. Waste. So disappointed right now as I’ve been struggling to get this tv to work. All I see on it right now is a show about outer space aliens or nothing? Imagine how frustrating?

Samsung is not choosing qualified service centres in our area Visakhapatnam. We had a problem with both TV and Refrigerator. Both centres has very unqualified technicians. In fact they made our products more damaged.

Almost all the new Samsung UHD 4K TVs have lipsync issues. The great picture is processed slower than the audio hence you have lipsync issues. I returned 2 Samsung TVs with this issue. Although most all UHD 4K TVs have this issue. Avoid. There are no easy fixes.

I brought the below tv in May 2020, suddenly yesterday it stopped working. Samsung says warrant is expired. I have to pay from my pocket. Just created a service ticket to see how much it cost, whether it's worth it to repair. Then I got a message from Service Quick about the quote [Minimum labor fee $200 (Visit fee included) + parts cost ] and there is a separate cost for major repair. Every year I cannot shell out $700 for tv. Don't know what to do with this junk. Do I really need to go thorough after buying product from these JUNK companies. Samsung TV Details 65" Class TU8000 Crystal UHD 4K Smart TV (2020). MODEL NUMBER: UN65TU8000FXZA. SERIAL NUMBER: 09L33CSN307121X.

It has great sound and color. The important factor is set up is simple that we get our stations and my 80 year old parent are not aggravated by the technology. They can see their shows and hear them clearly.

The Samsung TV is such a reliable and easy TV to own. The picture is sharp and the sound is excellent. I like this brand so much that I have 3 of them in different rooms and sizes. The Smart TV features are great and I like that I can tap into the internet with them.

The quality of the picture and the versatility of the Smart apps are superb. We love being able to access the options from the remote, like Prime Video. Plus, with addition of a wireless keyboard, we can surf the web easily.

Samsung is pushing boundaries. They give the best hardware, memory, ram, processor, display, and cameras, in their phones. Their televisions are in 5 of my rooms. They are simple to operate and have had no issues. Watches and tech gadgets I've not had any issues but really don't mess with it a lot. Have bought Samsung for 30 plus yrs and will continue. I had a washer and dryer and any issues the warranty issues were taken care of at my home with no inconvenience to myself.

Very unsatisfied with this expensive tv that is not worth 500$. Total repair cost 800$. Wifi failed 2x. Now main board + screen (why for such a new tv). Do not buy it. This is a piece of junk. In addition had to call customer service at least 5x for this past 5 years for trouble shooting.

After 3 weeks, my Samsung tv lost the picture, but I have sound. Numerous phone calls to Samsung. The 1st company they set me up with could not come out until 3 weeks later. After complaining some more, the 2nd company could come out a week and a half later. The 2nd company just called... A part (that maybe could fix tv- but not known since no one has actually looked at it) will be late. They can't come out until another week. Called Samsung again, and now waiting another 24 -48 hours for them to get back to me.

I have had 3 Samsung TVs, and they all have been great. They seem to last a long time, and work as they should. My 55 inch in the living room is about 4 years old and is of the smart style, and I can use my Firestick on it to access online sites.

I have had 3 Samsung TVs in the last 10 years. I have not had any issues yet with any of them. I still use all of them. We previously owned Panasonic and Sharp TVs and they all failed within a few years. Samsung was the highest rated TVs that I researched at the time and I have not been disappointed yet.

I love my Samsung TV. It shows very clear and I have had no problems with it. Samsung is a great company to use. Their products are quality and affordable. I bought the television a couple of years ago. It's high technology that is easy to navigate.

The quality of my 55 inch TV screen is excellent. It is a smart TV and works as advertised. I do have some issues. It is supposed to have a microphone that responds when asking it to go to a specific channel. This has never worked properly and I had to disable it. The sound quality should be better. I will need to get a sound bar to improve the situation.

I have a 70 incentive flat screen TV. I have had it for over 5 years and it's not hooked up to cable and I must say it has the best picture I have ever seen and it is hooked up on a outside antenna and the picture is perfect and I get about 35 channels and I am happy. I don't have a 200.00 dollar cable bill and haven't had one for 4 years now. It's nice not being a slave to cable. AMEN

I have 5 Samsung TVs in my home, of varying sizes. I have owned nothing but Samsung for over 20 years. The sound and picture quality are top notch for the price point. However, I've noticed with my last 2 purchases that the TVs start having problems at around 3 year. Nothing major, but I would hope that they would focus more on making a more long lasting product.

I have a Samsung 55in Curve and there's always connection issue with Samsung server. I have to reset my television daily and I can't retrieve my bottom line apps plus my volume is stuck on a certain volume, can't increase or decrease it as well as if I connect a same brand soundbar. It won't connect and it interferes with my television where it doesn't connect to the server.

Every Samsung we have owned has been wonderful...except one..the 2019 Flip phone. After much communication they finally made thing right. I am still a Samsung fan and even considering taking a look at the new Flip phone.

I purchased my Samsung Smart TV in Jan. 2020. It has brilliant color and clarity. The extra channels are appreciated as well. Connectivity is simple, online instructions clear and remote is easy to learn. When I had a problem, I went to the help screen on the TV, notified Samsung and received a call within 20 minutes. The technician was able to rectify my problem in a couple of minutes and I've had no problems since. My next TV will also be a Samsung.

Great TV with many additional streaming applications. Used to use many of these application on my Samsung DVD player however many stopped being available for found they put them on their new TVs and able to watch even more with Pluto TV on the TV. Has several HDMI so I can connect all my accessories onto the TV.

Picture is sharp, clear and has great color. Bad part it is an older Smart TV that Samsung stop supporting the smart apps needed to view Netflix and other streaming services. I would never buy a Smart tv again.

The app store is just too poor with apps. Many of the essential apps are not available, and to top it off, Samsung doesn't allow you to download apps from other sources. LG store is much better with more options and higher app qualities. (I haven't tried other TV brands, so I'm not sure if there are better options).

I purchased a Samsung 55" smart TV in 2020. After 15 months, it started going on and off by itself and the screen went black. It was purchased from Best Buy. They referred me to Samsung since the TV was past the year warranty. Samsung customer service assured me that I would either be offered a repair or a new TV as a one time courtesy. They called me back to advise there are no Samsung authorized repairmen in my area and said another department would call back with some options. I am waiting for them to call back. Thus far, I have been transferred to four different people. My previous TV lasted 40 years. Research online turned up lots of consumers who had experienced problems identical to mine with their Samsung TV. I would never buy this brand again.

I have the Samsung 65 inch curved screen. 240 motion rate. Sports like hockey and basketball are fantastic to watch. The 4K feature really is nice, but not broadcast that often. The speaker system is a surround sound, which performs very well, and I don't know how they make some noises sound like they are coming from the other side of the room? I've had this for 4 years now and have had no problems with it, knock on wood. It has Wi-Fi and can be easy to set up if you know your passwords to your cable and internet provider. Overall I am very satisfied with my purchase and would buy another one.

We have three Samsung televisions. Unfortunately at this point because at least twice a month I would say the volume won't go up, won't go down. You have to turn it off and reboot or whatever. It's just a pain in the butt. I've never had a TV that does this. I think Samsung products need some improvement from TVs to refrigerators.

I will keep this as simple as possible: Do not purchase Samsung TV products. I purchased a Samsung Smart TV (4K Ultra) and after just 2.5 years of use (out of warranty) the picture developed a vertical shadow. Two weeks later the TV is completely black on the right half. This TV was never damaged and always mounted. I called Samsung and was hoping that they could fix this issue because mine is not a unique experience. A Samsung third party contacted me and offered to conduct a diagnostic test for only $199 plus $40 per hour for labor. I suspect most would just purchase another TV. But I’m not unreasonable to expect a TV product to last longer than 2.5 years. As a consumer you should expect a reasonable lifespan for TVs. Is 5 years of use too much to ask for? I promise I will not let this go and will invite my neighbors to watch half of the Tokyo Olympics on my Samsung TV.

I have had so many problems with my Samsung smart tv. The first one went out then Best Buy said I didn’t have a warranty (warranty up after 10 days) so I had to contact Samsung and they sent someone out twice! Eventually they ended up replacing the tv all together with another Samsung smart tv and now this one is going out! Blacking out and giving me problems. Do not buy a Samsung!

Great picture and sound but almost impossible to set up. New style remote with no useful instructions. No instructions for added antenna except plug it in. Duh! What if it doesn't work? Tried to add my Bluetooth keyboard from previous TV. No Go. Not able to remove any of the pre-programmed apps or turn them off. Many calls to service were answered promptly, just not much help. Simply live with it. Would I buy another entertainment center from Samsung? After 15 hours trying to learn how to use my new expensive TV? NO, No, and a thousand times NO!!!

Tv sound is terrible. It sounded like a speaker was blown. Had to buy a Bluetooth speaker. While watching streaming stations the station turns off. Can't install all apps. Constantly have to unplug tv for 20 seconds. Not worth the damn near 700$ I paid for at BJ's. I don't recommend this product.

I am writing this because I rely on this site and others to read reviews before I purchase. I have owned 5 Samsung TVs. I used to be a big fan but not anymore. The last one I bought was in November of 2016. It is a model number UN65KS8000FXZA and I paid almost $2000 for it. The TV has been perfectly mounted and cared for since day one. I have had ongoing software problems with this "smart" TV. Apps work and then don't work intermittently. I have to use Apple TV to get around that so it is bearable, but not excusable. Now though, the screen itself is literally coming away from the frame and backlighting panel on one side. There is no bevel to keep it in place on the sides, and I could stick my finger in between the screen and frame. I called Samsung for help and they said, "Sorry, out of warranty" after wasting my time for two hours. They offered no help whatsoever.

Samsung TV warranties start on the day of purchase/order. For online orders, it is impossible to get physical possession on that date. In my case, the tv arrived almost 2 months later, so the warranty is only good for 10 months instead of the full year advertised. I tried to make an adjustment, but was refused. Something you should check out before you buy online.

I purchased a high end $3,000 Samsung 85" Class - Q8DT Series - 4K UHD QLED LCD TV from Costco. Within 5 months the a vertical line running down the middle of the screen and a horizontal line running across the top of the screen appeared. I contacted Samsung and filed a warranty claim. They sent a technician to my house. The technician was from a 3rd party company, not from Samsung. He looked at my TV and told me he would order new parts and contact me when they came in to schedule a repair time.

In December of 2020, I contacted Samsung customer service directly because I wanted to purchase a television that was compatible with the MLB Channel. The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel. (I have a copy of the e-mail stating this.) The baseball season did not start until April so I could not test it out ahead of time. Now it's over the return period. I contacted Samsung and was told there's nothing they can do. Which tells me that they do not stand behind their product and do not value me as a customer. So don't trust Samsung to do the right thing! I will no longer be a Samsung customer.

Great picture and sound but when playing a lot of shows or movies that are very dark, as most are these days, it reflects any thing in the room that has a light colour no matter how dim the room is. Lots of shows are unwatchable until it is dark outside and every light in the house is turned off. I would only recommend this TV if you had a media room that could be blacked out.

I don’t recommend buying Samsung products anymore and regret purchasing my UN55RU800F tv. I Bought my tv last year and barely used my tv. On April 1 my tv will not turn on and had a zapping/squeaking sound. After doing everything I could possibly do to turn it back on it would not go on. I then got in contact with Samsung via text msg as the customer service was closed and they informed me that a component from the inside of the tv was defective and I was out of warranty and told me I need to buy a new tv in which I told the rep that my tv is not physically damaged. All I did was turn off my tv when I went to work and when I got back home turn it on and it would not go on. He then said that he would send someone out for a one time repair and they would cover it since my tv was not physically damaged.