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Panasonic TV
Panasonic TV
Overall Satisfaction Rating
2.08/5
  • 5 stars
    99
  • 4 stars
    30
  • 3 stars
    10
  • 2 stars
    46
  • 1 stars
    326
Based on 511 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Panasonic TV

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1114 Panasonic TV Consumer Reviews and Complaints

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Verified Reviewer
Original review: July 2, 2018

Panasonic is an excellent brand but it's a bit outdated. They need to improve their appearance and systems because I'm not even thinking of purchasing another one. Sony is actually my next choice because of how sleek their design is and the advanced features. If you're not too bothered about the fancy stuff then it should be ok for you.

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Verified Reviewer
Original review: June 23, 2018

I have had this TV for a number of years. I believe this brand is no longer available however. This TV has performed very well. Any trouble with it has been a result of my not setting it properly. Picture, color and sound are good. It is a perfect size if you don't need a monstrous size for a large apartment.

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Verified Reviewer
Original review: May 15, 2018

Zero support, unless you put cash up front. Stand behind the crap you sell, or, don't sell it, simple. Better yet, sell something you know will continue to work then you need not answer the complaints, I think you enjoy collecting cash upfront on product that was never worth what you originally collected selling it. Will never buy anything with your name on it again. More than disappointed... Extremely pissed.

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Verified Reviewer Verified Buyer
Original review: May 3, 2018

Panasonic service is below zero. Never called me. Always me having to call them. With weeks of waiting to see if my five month old tv was under warranty. I was told it’s not. Was watching a lot of tv as I was sick and heard a pop and the screen had a spider crack on the top on the screen. If I didn’t see it myself I wouldn’t believe it! I was honest with them and looked online to find so many people like myself with similar stories. It’s called thermal cracking. Was told by Panasonic that does not happen ever. Asked repair guys and they all said the same thing. They would never give warranty on screens ever. So very disappointed. Although staff was polite you felt belittled and horrible for even calling!! I mean how dare I want something to last longer than five months. They did offer me a discount on my next tv... more than I paid for the first one!! Total joke!

3 people found this review helpful
Verified Reviewer
Original review: April 26, 2018

I had a Pansonic TV for 6 years. Great picture. Panasonic builds a better tv. Construction is solid and quality is high. User interface is well thought out and reliable compared to other brands. Also the TV works better than other brands I have used. Would no longer consider another brand of tv.

2 people found this review helpful
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Verified Reviewer
Original review: April 24, 2018

Always loved Panasonic products and it was on sale at Best Buy. This is one of the last plasma TVs on the market and I have no complaints about it. Picture quality is excellent, and can be tweaked for a number of settings. It has many input/output jacks including HDMI, USB and standard RCA jacks which work well with my surround-sound system. 60-inch screen makes my living room look like a movie theater. Also has SD card slot for use as a huge picture viewer. Plus, it was priced at only $600.

3 people found this review helpful
Verified Reviewer
Original review: April 23, 2018

I own two Panasonic plasma TV's (for more than 9 years now), which I don't think are even being made anymore. The quality of the picture and sound have not changed in any way, and I have moved them at least 8 times since I've owned them. The TV's are built well, perform well and overall, are a great investment due to their longevity.

4 people found this review helpful
Verified Reviewer
Original review: April 18, 2018

I purchased this 50" plasma TV in 2006. I purchased the unit thru Circuit City and they had a service that included professional installation. I chose Panasonic as it had the highest quality standards ratings. I've never been disappointed in the outcome of that brand decision.

2 people found this review helpful
Verified Reviewer
Original review: April 17, 2018

The television is about 9 years old and it’s like brand new. I believe I received my money's worth buying this quality flat screen Panasonic television and it was less expensive compared to others the same size.

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Verified Reviewer
Original review: April 16, 2018

Panasonic is my favorite of all TV choices. My current Panasonic TV is 17 years old and I have never had to have it serviced. It's a bit out of date, i.e. large and boxy, but it continues to provide excellent service.

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Verified Reviewer
Original review: April 14, 2018

If you wipe the screen to clean the Panasonic TV it's very difficult to get it clean completely. Only had it for a week and the color was already turning very dull. The bottoms for volume, picture sharpness are extremely hard to get to so you better pray you don't lose the remote.

2 people found this review helpful
Verified Reviewer
Original review: April 13, 2018

I've had this TV for 15 years and most of the time it was on. During that time I have had absolutely no problems. Screen size work great for our house... however it's getting to the point of replacement with another one!

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: April 6, 2018

I am not satisfied with your product. Very bad. Poor quality. We have bought the Panasonic 40 inch LED television (model no. CTV LED 40 C 200DX) on 20.5.2017. It is nearly 1 year reached but there are so many problems on display. We have registered complaint to Panasonic customer service more than six times. The serviceman come each and every time and checked it. He finally changed the display panel. Even though the display panel has changed, the problem is repeatedly occurring... But the problem was not solved. Our product has 1 year warranty.

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Verified Reviewer Verified Buyer
Original review: March 24, 2018

My LED TV (LED 50: TH-L5056D) I purchased just around Sept-Oct 2012 and has worked good for some 5+ years. It was all OK but all of sudden TV has developed thin shady lines for more than 7-8 inches from the bottom of the screen. Extremely dissatisfied with the quality as my earlier LCD from Phillips has been working for more than 16 years without problems. Overall has been OK but all of sudden some has turned into unpleasant experience.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 14, 2018

I purchased my TV on the 10/07/17. I contacted Panasonic on the 20/12/17 to report a manufacturing default. The tv was collected by the service centre for repair and returned on the 18/1/18 after two repair attempts, one being a lost screen and almost a month later. The tv was returned with a replacement screen with worst defects. It was collected after many phone calls for inspection and was told that a replacement may be authorized as the tv had already been repaired once, but it would need to be collected for inspection. The service centre has confirmed that the repair has been unsuccessful and again is defective due to a poor manufacturing process.

As I have already had previous repairs I have said I want the tv replaced as the Consumer Right Act 2015 allows me to refuse further repairs. Panasonic have refused to replace my tv and placed a deadlock on the case. I now am £2499 out of pocket and no tv as the service centre has it. I am registered disabled and money is tight, so I cannot afford to buy a new one. They have potentially robbed a disabled person of £2499 and left them without a tv. Over the past couple of months I have on occasion been verbally abused by customer services representatives and lied to and promised call backs which have not happened. The customer service is disgraceful. I strongly suggest to avoid this unlawful shameful company like the plague!

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Verified Reviewer
Original review: Jan. 23, 2018

In late 2014 I purchased a Panasonic Television Model TX32A-AS600B. This was a 'State Of The Art' TV of that time with Freesat's Freetime included. The TV has worked fine until now but for some reason it has disabled the "ITV Hub" app . It now has no facility to watch catch up on TV programmes. I contacted Panasonic who told me "The ITV Hub App has been disabled on all Panasonic models prior to 2015", my model included. To make clear, It is no longer available for me or anyone else who has a Panasonic TV with Freesat's Freetime, purchased before 2015 to receive the ITV Hub. HOW CAN THIS BE!

Is it Panasonic or ITV who have done this? Are we expected to by a new TV every two years because the manufacturer will pull the plug on apps once the TV is two years old? I bought another Panasonic TV last year and the ITV Hub still works, but for how long? How can a major respected manufacturer treat their customers like this! I find it incredible they can get away with it.

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Verified Reviewer Verified Buyer
Original review: Jan. 17, 2018

I have purchased Panasonic 43 inch LED TV (TH-43D350DX) having serial no 166PS05S12616 online on 7 Aug 2016 but it has developed slightly dim screen problem on upper side, so we contacted Panasonic authorised service, service person after conducting inspection told us that it had display issue and panel will be replaced at the cost of customer @27000/- or they will repair it by changing some parts to get display rectified. Now I need advice to sort the issue as cost involved in rectifying tv display is too high in such a short span of buying. It is just that we are buying second tv.

12 people found this review helpful
Verified Reviewer
Original review: Dec. 6, 2017

I have had the TV for five years and never a problem. Picture is a good quality, blacks are a little cloudy, but not overwhelming. All in all a good value at the time.

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Verified Reviewer
Original review: Dec. 1, 2017

I paid less for this brand than the one I had before and it's all around much better. I have never had a problem with TV. Performs very well and picture is excellent and stereo sound also.

3 people found this review helpful
Verified Reviewer
Original review: Nov. 27, 2017

It has always had a very good picture and color. It is a very good TV. And I have not had any problems with it and have had it for 10 years.

3 people found this review helpful
Verified Reviewer
Original review: Nov. 26, 2017

I have a 40" flatscreen and it was 5 years old when it was given to me by a friend, and I've had it 6 years and it still performs like it's brand new!

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Oct. 1, 2017

Repair regarding Panasonic LED TV - On the subject cited above, I would like to bring to your notice that the above-mentioned LED TV 42 size was purchased by me from Dreams Electronics, Sector No.11, Gandhi Nagar, Gujarat vide Invoice No.** dated 5th September 2016, Model No. PANASONIC LED-TH-40A400DX, SR. NO.14RDJ00915 for a sum of Rs.37,000 (Rupees Thirty Seven Thousand) only which inclusive of all taxes. The said TV was installed in my residence on 08/09/2016 at **. However just one year of completion, the LED TV has become repair on 11/09/17 and the same was got repair through company Technician on 14/09/17 from the Authorized Service Centre for Panasonic Private Ltd., DRB Agencies and paid a sum of Rs.3,000/- for the repair of TV by replacing A-Board.

In this regard, I already lodge a complaint/booked in your esteem company on 12/09/17. But, no reply has been received by me from your office in response to complaint email dated 12/09/17. Again the LED TV has not been functioning properly in my residence and the same problem is persist again. Thus within span of 13 months, the said TV has became repair twice. Due to continuous problem, I am not in a position to make repair again and again by spending huge amount. Therefore, considering the problem in TV, you are requested to take needy action immediately to change the above TV and a new one may be installed in place of the above LED TV for smooth running as it will beneficial to the customer. In case, if you are failed to do so, I inclined to proceed to Customer Court against the Company concerned for not providing LED TV to the customer of good condition.

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6 people found this review helpful
Verified Reviewer
Original review: Sept. 23, 2017

Our Panasonic Viera plasma tv (TH 50PX60U) caught on fire this morning. The power plug, where it attaches to the tv, first started smoking and then burst into flames. Luckily, we got the fire under control before any damage to our home occurred. There had been no problems with this tv since we bought it 10 years ago. We had no indications, no advance warning that something like this would happen. We are very worried about the other tv we have in the inlaw suite--it is the same model, bought at the same time. Is this one going to catch fire too? I found several incidents on the internet of Panasonic TVs catching fire, so apparently this is not a one time event. I always thought Panasonic was one of the best brands but I'm now rethinking this. As far as I know, there has never been a recall on this model.

6 people found this review helpful
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Verified Reviewer
Original review: Sept. 11, 2017

I bought Panasonic LED with home theater. Within 13-14 months the wifi function stopped working and now after 2.5 years there is again technical issue and the mechanics visited told that there is issue in the motherboard which is to be replaced. The cost is 7000 approx. Not able to understand why we buy the branded products.

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2017

I buy Panasonic led TV 2 and half years ago 42 inches model no: AS630. Actually I am very poor. But purchased the high rated TV with ESI. But recently got stopped without any doing. I called Panasonic TV mechanic. He said that TV picture tube led was not functioning. If you want to do the repair approximately Rs: 23000/- will be charged. See just I was surprised. Because 2 years TV was not functioning. So we are not in position to repair with that cost. There is no alternate. No budget. See Panasonic company do anything for me. Do the needful.

23 people found this review helpful
Verified Reviewer
Original review: July 28, 2017

Bought my 55" 3-D Panasonic tv 5yrs ago & within 1 1/2 yrs the PC board went. Now 2 yrs later the PC board went again & it's not under warranty anymore. Called both BestBuy where I bought it & Panasonic & neither place is willing to help. So my $2,500 tv that's less than 5yrs old is now worthless unless I pay $500 or more to get it fixed! I will never purchase another Panasonic in my life.

9 people found this review helpful
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Verified Reviewer
Original review: June 2, 2017

Most the time the Panasonic TV is ok. It's the service the store one buys it from that creates the problems. When something comes in box have them open the box because somebody may have drop it at one time or another. Sometimes the product malfunctions too.

9 people found this review helpful
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Verified Reviewer
Original review: May 31, 2017

I have have several flat screen TV but the Panasonic one shows very nice pictures. I have had it a couple of years now. It is a 50 inch, shows great, great sound, the picture shows clear. The only thing is it is a very heavy television. But I love this TV.

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Verified Reviewer
Original review: May 30, 2017

Although this Panasonic TV can be a little hot, it is still a great TV. It has a great picture and can be viewed comfortably from many angles. And I feel it was a great value.

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Verified Reviewer
Original review: May 29, 2017

My Panasonic TV is at least 10 years old, and has never had a problem. The picture is clear, sound is good, and I appreciate the sleek style. The only issue I have with the television is the placement of the volume, channel, etc. controls that are located on the bottom side of the TV. They are black, like the TV, and difficult to see and almost impossible to read. Other than that, I am very satisfied with this purchase.

3 people found this review helpful

Panasonic expert review by ConsumerAffairs

Founded in 1918, Panasonic is one of Japan's largest electronics producers. Its lineup of Viera-branded LED LCD TVs includes Ultra HD sets that range in size from 55 to 85 inches.

  • Studio Master Drive: A type of booster for 4K TVs, this technology produces even more vivid picture details and richer, more natural colors during darker scenes.

  • LED backlight: An advanced design, LED backlighting produces a wider color range on TV screens.

  • Intuitive design: The smart home screen is designed to adapt to you and give you just the content and apps you want; plus, you can use your remote by speaking into it.

  • XUMO Discovery: Content is recommended to you based on what you've previously watched through Amazon, Netflix and other apps.

  • Separate processing: The Quad Core Pro engine separates the smart TV processing from the picture processing, so content streams smoother and pictures are crisper.

  • Best for: Movie and TV connoisseurs.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Panasonic TV Company Information

Company Name:
Panasonic
Year Founded:
1918
Address:
2 Riverfront Plaza
City:
Newark
State/Province:
NJ
Postal Code:
07102
Country:
United States
Phone:
(800) 211-7262
Website:
www.panasonic.com

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