Panasonic TVConsumerAffairs Unaccredited Brand
I purchased my TV on the 10/07/17. I contacted Panasonic on the 20/12/17 to report a manufacturing default. The tv was collected by the service centre for repair and returned on the 18/1/18 after two repair attempts, one being a lost screen and almost a month later. The tv was returned with a replacement screen with worst defects. It was collected after many phone calls for inspection and was told that a replacement may be authorized as the tv had already been repaired once, but it would need to be collected for inspection. The service centre has confirmed that the repair has been unsuccessful and again is defective due to a poor manufacturing process.
As I have already had previous repairs I have said I want the tv replaced as the Consumer Right Act 2015 allows me to refuse further repairs. Panasonic have refused to replace my tv and placed a deadlock on the case. I now am £2499 out of pocket and no tv as the service centre has it. I am registered disabled and money is tight, so I cannot afford to buy a new one. They have potentially robbed a disabled person of £2499 and left them without a tv. Over the past couple of months I have on occasion been verbally abused by customer services representatives and lied to and promised call backs which have not happened. The customer service is disgraceful. I strongly suggest to avoid this unlawful shameful company like the plague!
In late 2014 I purchased a Panasonic Television Model TX32A-AS600B. This was a 'State Of The Art' TV of that time with Freesat's Freetime included. The TV has worked fine until now but for some reason it has disabled the "ITV Hub" app . It now has no facility to watch catch up on TV programmes. I contacted Panasonic who told me "The ITV Hub App has been disabled on all Panasonic models prior to 2015", my model included. To make clear, It is no longer available for me or anyone else who has a Panasonic TV with Freesat's Freetime, purchased before 2015 to receive the ITV Hub. HOW CAN THIS BE!
Is it Panasonic or ITV who have done this? Are we expected to by a new TV every two years because the manufacturer will pull the plug on apps once the TV is two years old? I bought another Panasonic TV last year and the ITV Hub still works, but for how long? How can a major respected manufacturer treat their customers like this! I find it incredible they can get away with it.
I have purchased Panasonic 43 inch LED TV (TH-43D350DX) having serial no 166PS05S12616 online on 7 Aug 2016 but it has developed slightly dim screen problem on upper side, so we contacted Panasonic authorised service, service person after conducting inspection told us that it had display issue and panel will be replaced at the cost of customer @27000/- or they will repair it by changing some parts to get display rectified. Now I need advice to sort the issue as cost involved in rectifying tv display is too high in such a short span of buying. It is just that we are buying second tv.
I have had the TV for five years and never a problem. Picture is a good quality, blacks are a little cloudy, but not overwhelming. All in all a good value at the time.
I paid less for this brand than the one I had before and it's all around much better. I have never had a problem with TV. Performs very well and picture is excellent and stereo sound also.
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It has always had a very good picture and color. It is a very good TV. And I have not had any problems with it and have had it for 10 years.
I have a 40" flatscreen and it was 5 years old when it was given to me by a friend, and I've had it 6 years and it still performs like it's brand new!
Repair regarding Panasonic LED TV - On the subject cited above, I would like to bring to your notice that the above-mentioned LED TV 42 size was purchased by me from Dreams Electronics, Sector No.11, Gandhi Nagar, Gujarat vide Invoice No.** dated 5th September 2016, Model No. PANASONIC LED-TH-40A400DX, SR. NO.14RDJ00915 for a sum of Rs.37,000 (Rupees Thirty Seven Thousand) only which inclusive of all taxes. The said TV was installed in my residence on 08/09/2016 at **. However just one year of completion, the LED TV has become repair on 11/09/17 and the same was got repair through company Technician on 14/09/17 from the Authorized Service Centre for Panasonic Private Ltd., DRB Agencies and paid a sum of Rs.3,000/- for the repair of TV by replacing A-Board.
In this regard, I already lodge a complaint/booked in your esteem company on 12/09/17. But, no reply has been received by me from your office in response to complaint email dated 12/09/17. Again the LED TV has not been functioning properly in my residence and the same problem is persist again. Thus within span of 13 months, the said TV has became repair twice. Due to continuous problem, I am not in a position to make repair again and again by spending huge amount. Therefore, considering the problem in TV, you are requested to take needy action immediately to change the above TV and a new one may be installed in place of the above LED TV for smooth running as it will beneficial to the customer. In case, if you are failed to do so, I inclined to proceed to Customer Court against the Company concerned for not providing LED TV to the customer of good condition.
Our Panasonic Viera plasma tv (TH 50PX60U) caught on fire this morning. The power plug, where it attaches to the tv, first started smoking and then burst into flames. Luckily, we got the fire under control before any damage to our home occurred. There had been no problems with this tv since we bought it 10 years ago. We had no indications, no advance warning that something like this would happen. We are very worried about the other tv we have in the inlaw suite--it is the same model, bought at the same time. Is this one going to catch fire too? I found several incidents on the internet of Panasonic TVs catching fire, so apparently this is not a one time event. I always thought Panasonic was one of the best brands but I'm now rethinking this. As far as I know, there has never been a recall on this model.
I bought Panasonic LED with home theater. Within 13-14 months the wifi function stopped working and now after 2.5 years there is again technical issue and the mechanics visited told that there is issue in the motherboard which is to be replaced. The cost is 7000 approx. Not able to understand why we buy the branded products.
I buy Panasonic led TV 2 and half years ago 42 inches model no: AS630. Actually I am very poor. But purchased the high rated TV with ESI. But recently got stopped without any doing. I called Panasonic TV mechanic. He said that TV picture tube led was not functioning. If you want to do the repair approximately Rs: 23000/- will be charged. See just I was surprised. Because 2 years TV was not functioning. So we are not in position to repair with that cost. There is no alternate. No budget. See Panasonic company do anything for me. Do the needful.
Bought my 55" 3-D Panasonic tv 5yrs ago & within 1 1/2 yrs the PC board went. Now 2 yrs later the PC board went again & it's not under warranty anymore. Called both BestBuy where I bought it & Panasonic & neither place is willing to help. So my $2,500 tv that's less than 5yrs old is now worthless unless I pay $500 or more to get it fixed! I will never purchase another Panasonic in my life.
Most the time the Panasonic TV is ok. It's the service the store one buys it from that creates the problems. When something comes in box have them open the box because somebody may have drop it at one time or another. Sometimes the product malfunctions too.
I have have several flat screen TV but the Panasonic one shows very nice pictures. I have had it a couple of years now. It is a 50 inch, shows great, great sound, the picture shows clear. The only thing is it is a very heavy television. But I love this TV.
Although this Panasonic TV can be a little hot, it is still a great TV. It has a great picture and can be viewed comfortably from many angles. And I feel it was a great value.
My Panasonic TV is at least 10 years old, and has never had a problem. The picture is clear, sound is good, and I appreciate the sleek style. The only issue I have with the television is the placement of the volume, channel, etc. controls that are located on the bottom side of the TV. They are black, like the TV, and difficult to see and almost impossible to read. Other than that, I am very satisfied with this purchase.
Bought the Panasonic TV based on good reviews and they were all right. Got all that I expected. Right size and performance is great. Great picture quality, reception from wireless devices, color, and speed of processor. And sure it's few years old but comparing to what I learned about lots of other brand it kept its reputation.
I bought the Panasonic TV refurbished about 5 years ago, flat screen HD, and haven't had a bad experience with it. The only downside to this television is it puts off a lot of heat. Other than that it's a great brand and has been a great TV.
Panasonic has been around forever and always seem to provide quality products and fair prices. It is the best of the brands. Other companies, especially the newcomers, have failed miserably in price and quality.
Although it's 6 years old and henceforth obsolete it still has a great picture. One of the last great plasma sets. Great off angle viewing and blacks. Like the smart tv features and reliability of brand.
The 55" flat screen High definition Panasonic Television is thin, light weight and easily maneuverable by two people. By being thin, and easily handled, it will fit almost anyplace. It is an attractive, wall hanging piece of furniture. The screen is big enough that you can see it perfectly from anywhere in our living room. The picture is truly sharp, the color is incredible which cannot be beat by anyone and the price is very affordable compared to others. I highly recommend this TV.
Panasonic TV is the best flat screen I have seen and owned and the warranty is far better than the rest of the flat screens on the market today. It comes in nice and clear and I have no problems with it since I bought it.
Over the years I have had long life and Panasonic has lived up to it. I have had a LCD for high-def for almost 10 years and it is still good after moves. I recently bought a monitor extremely cheap and am also delighted with its clarity and ease of installation with my cable and my Roku.
Having had this brand for the past 12 years but nothing lasts forever. This has served me fairly well although recently, I have noticed a line appearing on left side of screen, half way down. Not sure what this means. Otherwise, a good performance.
The Panasonic model I have is a flat screen, 52 inch unit mounted on the wall. It is a "smart TV", easy to operate and connect to the WiFi. The picture, color, sound and features are very good. It was purchased 2 years ago and I am pleased with it. I have not experienced any issues and expect to enjoy it for several years.
We have a three-year old 55" Panasonic LCD television. It is our preferred TV. Picture quality in our home is superior to our Sharp 3-D as well as our other brand-name big screen TV. Sound quality is also clear, easily heard even by older homeowners. Visitors and family comment on the superiority of the Panasonic TV.
My Panasonic TV is large but still sets close to the wall. It has excellent picture quality and is extremely reliable. Also, I use a sound bar for better quality enhanced volume. Definitely worth a few more dollars than any I've owned.
It's an older TV. That being said you can't see the first 2 inches from the top. Other than that it runs fine. The picture and colors are good.
I own a 52" Panasonic plasma for 10 years. It was one of the first to come out in the flat screen. It works perfect and still has an awesome picture. 0 trouble and excellent product!
Bought A 55" Panasonic TV that works great... most of the time. If there's a power outage, with a surge protector, it takes a 24-hr to 3-day break. If I want to clean behind it or rearrange my living-room, I have to expect not to watch anything again for a least 3 days because if I unplug it, another 3-day nap. Pretty crappy that your company steals hundreds of dollars from customers only for them to end up with a oversized paperweight. Maybe work on your technology a little bit because at this rate no one is going to buy your worthless crap anymore. Especially when you don't address the 87,000 complaints people have made against you.
Panasonic expert review by ConsumerAffairs
Founded in 1918, Panasonic is one of Japan's largest electronics producers. Its lineup of Viera-branded LED LCD TVs includes Ultra HD sets that range in size from 55 to 85 inches.
Studio Master Drive: A type of booster for 4K TVs, this technology produces even more vivid picture details and richer, more natural colors during darker scenes.
LED backlight: An advanced design, LED backlighting produces a wider color range on TV screens.
Intuitive design: The smart home screen is designed to adapt to you and give you just the content and apps you want; plus, you can use your remote by speaking into it.
XUMO Discovery: Content is recommended to you based on what you've previously watched through Amazon, Netflix and other apps.
Separate processing: The Quad Core Pro engine separates the smart TV processing from the picture processing, so content streams smoother and pictures are crisper.
Best for: Movie and TV connoisseurs.
Panasonic TV Company Information
- Company Name:
- Year Founded:
- 2 Riverfront Plaza
- Postal Code:
- United States
- (800) 211-7262