Zenni Optical Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
About Zenni Optical
Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.
Visit www.zennioptical.com- Blue light/UV-blocking lens tech
- Stylish selection
- Affordable industry-standard frames
- No brick-and-mortar store
- Limited return policy
Helpful Reviews
How does Zenni work?
Zenni Optical offers an array of eyeglasses with prices starting at just under $7. From clear frames to models made through collaborations with celebrities like Rashida Jones and designers like Cynthia Rowley and Coco & Breezy, Zenni Optical gives customers eyeglasses for every outfit.
Zenni Optical also offers progressive lenses for near-range, mid-range and standard vision that can be used while reading, watching TV or driving. The company sells petite frames for women and large frames for men. Zenni also offers affordable anti-fog lens options and a suite of protective eyewear products, including safety glasses and sports protective goggles.
Before ordering, Zenni Optical suggests visiting an eye doctor for a prescription. The company can provide glasses for those with astigmatism or who need bifocal or progressive lenses. Zenni’s website provides videos and guides on how to select the best frames for your face and measure your pupillary distance (PD) at home. Its virtual try-on tool lets you upload a video to get a realistic 180-degree view of how your frames will look on you.
What is Zenni Blokz?
Zenni’s Blokz line is designed to block UV and digital blue light. Four styles are available: Blokz, Blokz Photochromic, Blokz Sunglasses and Blokz Trivex. Blokz Photochromic lenses are great for everyday wear because they darken in sunlight, which eliminates the need to switch glasses or lenses when stepping outside. Blokz Trivex glasses, an impact-resistant optical material with blue light protection, are made specifically for kids.
Zenni lens cost
Prescription glasses at Zenni Optical start as low as $6.95 with 10% off the first order for new email subscribers. Orders also include an additional charge for shipping and handling, with standard shipping starting at $4.95. You can also use a flex spending account (FSA) or health savings account (HSA) card to purchase your new glasses. Average costs for Zenni Optical’s best-selling glasses are listed below.
| Model | Special Features | Cost |
|---|---|---|
| Azalea | Zenni x Cynthia Rowley Collection 2020 for women | $35.95 |
| Browline Glasses | Anti-scratch coating and UV protection | $15.95 |
| Kids’ Flexible Oval Glasses | Detachable straps made from flex plastic | $19.95 |
| Blokz | Blocks blue light from UV and electronic devices | $16.95 |
| Rectangle Glasses | Lightweight progressive lenses | $6.95 |
Zenni's return policy
Because Zenni’s glasses are custom-made, the company accepts returns within 30 days for a 50% refund (excluding the price of shipping) or store credit for the full cost of the glasses. All unused accessories can be returned for a full money-back refund or store credit. You can contact customer service 24/7 to receive a prepaid return shipping label.
Zenni’s return policy also provides replacement frames if the product breaks within 30 days of purchase. The company includes a lifetime warranty on nose pad replacements and screws for rimless frames, as well as a one-year warranty on glasses with anti-reflective coating and photochromic films.
Zenni Optical FAQ
Are Zenni glasses good quality?
Zenni Optical’s glasses go through a strict quality check process that includes testing for defects and prescription accuracy to ensure that each pair meets quality standards. The company also uses state-of-the-art manufacturing equipment from leading manufacturers like Schneider and Satisloh to provide customers with quality eyewear.
How long does Zenni Optical take to process?
The Zenni Optical process can take up to two weeks from manufacturing to shipping.
Can I use insurance with Zenni?
While Zenni doesn’t accept insurance, you can use an FSA or HSA card to purchase your new glasses. Some insurance companies offer reimbursements for prescription eyeglasses, so it’s a good idea to consult your insurance company before ordering.
What happens if I don't like my Zenni glasses?
If you don’t like your Zenni glasses, you can return them within 30 days for a 50% refund (excluding shipping) or a full refund in the form of store credit after receiving a prepaid return shipping label.
Are Zenni glasses bad for your eyes?
Zenni's glasses are not bad for your eyes as long as you have the correct prescription. Zenni requires your prescription and pupillary distance, so consult an eye doctor to ensure your prescription is up to date before ordering your Zenni glasses.
Still have questions?
Is Zenni Optical good?
We recommend Zenni Optical for shoppers who know their prescription or can get a professional eye exam. Zenni has an extensive selection of frames at affordable prices, making it a good choice for those who like to match their eyewear to their wardrobe. Since the company custom-makes its eyeglasses, customers can return them for 100% store credit or a 50% refund (a prepaid return shipping label will be provided). If you’re not picky about trying on frames before buying them or if your prescription changes frequently, Zenni might be a good option.
Zenni Optical Reviews
Filter by Rating
- (3,247)
- (447)
- (208)
- (261)
- (729)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Oct. 17, 2026
Ordered October 1st, now it is October 17th, the class has been sitting in the Ohio Warehouse for 5 days, still won't have glasses for another week, talk to customer service, no help, just a water refund.
Reviewed Oct. 16, 2026
Pure JUNK! One month to arrive. Prescription sunglasses ordered. Glasses made sight way way worse. DO not waste your time or cash. After further research, like most, Zenni is 100% Chinese with an OH state front. Chatted with service, NO REPLY.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Oct. 10, 2026
The glasses I received look like clown glasses, they are so large. I tried calling to buy a different pair but the representative was avoiding helping any way he could. I strongly suggest anyone consider other alternatives other than Zenni
Reviewed Sept. 30, 2026
The value at Zenni is very good when they get it right. The problem is when they don’t get it right. I ordered glasses and got them about a week later and they were defective. I called customer service who said to send them back with my prescription which I did. A couple weeks went by and they said they were defective and asked if I wanted a remake or a refund. I asked for a remake.
A month went by and nothing. I called and they said they need a prescription that I sent in taped to the glasses. I sent it in again via email while they were on the phone. A couple more weeks went by, still nothing!! I called again. The remake still had not been started. I asked for a refund and an hour later they said they would make an exception and give me my money back. I doubt it will just come and I suspect there will be more phone calls and hours and hours of arguing. For me. I would rather pay more money for my glasses and not have the headache and endless hours of phone calls trying to figure out why they can get my original order to me in about a week but it takes over a month to do a remake after they mess up. Save your time and money, there are plenty of other companies out there.
Reviewed Sept. 28, 2026
I have bought 3 pairs of Zenni glasses in the past several years. All 3 pairs had the best optical coatings that Zenni recommended. The first two pairs were fine, long lasting, very satisfied. The last pair was purchased a little over 2 months ago. After 7 or 8 weeks of wearing the glasses I noticed lots of pin sized specks all over the lenses. I called Zenni and was given a case number. They asked for an image of the defect to be emailed to them. After an inspection of the photo by their laboratory team they replied that yes they could see the coating specks failure I had shown them. Zenni informed me that the coating was only warranted for 30 days. They said that as a favor to me that I would be given a one time discount of 25% on the purchase of a replacement set of glasses. Case closed.
I replied to their message asking if I could send the glasses to them so that they could physically see the coating failure. After many days, no response. This review is to inform people of my experience with Zenni. 2 out of 3 pairs of glasses from Zenni were just fine. The 3rd pair had a manufacturing coating failure that they would not warrant after 30 days.
Reviewed Sept. 28, 2026
I want to express my immense frustration and disappointment with my experience ordering frames and lenses from Zenni Optical online. The entire process has been incredibly confusing and not user-friendly at all. Despite following the instructions on your website, I had significant trouble clarifying my prescription needs. It's frustrating that after selecting the appropriate options, I still received multiple questions that seemed completely unnecessary. For instance, I clearly indicated that I wanted progressive lenses specifically for tasks like reading and desk work and single-vision for driving. Yet, I was bombarded with questions about intermediate ranges, indicating "those weren't for driving." That was irrelevant to my situation; I never requested any 'intermediate'.
The lack of understanding and communication from customer service, especially their repeated questions and unawareness of my return, only added to my frustration and showed a clear failure in support. While I do appreciate the variety of frames available at great prices, they become meaningless if the lens options are mishandled. Right now, I am left wondering about the quality of the product I will ultimately receive. This experience has been nothing short of a nightmare.
They sent the glasses, but they wasted my time by going back and forth with the same question, with different people answering like it was the first time they'd heard about my response. I emailed to cancel the whole order because I got tired of wasting my time sending emails and calling customer service. Only 1 woman mentioned that if the shipment couldn’t be intercepted and still ended up with me, I could send it back right away for a full refund.
The glasses arrived on Sep 9. I didn’t even open the package, and I had to waste more time on phone calls to request a return. I dropped them off at Canada Post, and Landmark Global handled it on Sep 10; the package was delivered by Sep 11. More than 2 weeks later, I expected my money back in my bank account, but nothing. After checking my account profile on their website, I noticed that the order status still shows it as shipping to me!! No sign of any refund in progress. So, again, I had to call customer service and wait through the sales pitch, "I’ll be glad to assist you; I’m sorry for the frustration,” which I told her to keep for herself (Andrea C).
She had no idea about the return, so I had to mention the mailing company used between Canada and the US, so “she had to check”. Then she came back and said that although it was delivered, it still needed to be processed before they even started my refund. What a nerve this company has!! So I pointed out that it's taken more than 2 weeks even to start processing my request, and that in the meantime all they’ve been doing is WITHHOLDING my money, and that keeping it “shipping in progress” will only delay things. She started talking in an angry tone, but what do they expect? To be nice and polite after all this mess?? That phase finished once they kept asking dumb questions over and over. Zenni Optical moves fast to take your money, but when they mess up, they will drag their feet and treat you with hostility. I hope my refund is ready by the end of the week, not the end of the month. Avoid this company!
Reviewed Sept. 25, 2026
I was initially impressed by Zenni’s prices. I ordered fl-41 glasses for migraines and they proceeded to fill in a 5 year old address instead of using my current Apple Pay address so my order was sent to CT. I currently live in a different state so now I have to wait for my old leasing office to hopefully get the mail people to take the glasses back return to sender. Because according to zenni that’s the only way I’m getting them.
Reviewed Sept. 18, 2026
For a company so well established, customer service is embarrassing. Whatsapp - NO reply. Email - NO reply. You need to call them. Which, fine, I can do, but why even list the other 2 if you won't respond? Also, they're unable to modify order details? I wanted to submit a receipt but the name on it was wrong and I wanted it changed. The customer service rep said I can't. No one can. That's absurd.
Reviewed Sept. 15, 2026
I would leave them a zero if I could. Wrong prescription then horrible customer service. Never receive a refund or even to replace the glasses.
We sincerely apologize for this experience. Receiving the wrong prescription and poor customer service is completely unacceptable. We would appreciate the chance to fix this for you. Please send a private response with details of your order, so we may look into this for you.
Reviewed Sept. 3, 2026
ID Guard? More like ID Glare. These lenses create a blinding, bright-red glare that can spread across the lens and make it extremely difficult to see through. I have bought Zenni glasses before and have been happy with their service—I’m still wearing a pair from four years ago—but the ID Guard lenses are unusable. Zenni mentions a “subtle pink hue,” but that does not adequately describe what happens in real-world lighting. When light comes from behind the wearer, the lenses can produce a red reflection resembling the mirror-like glare of sunglasses. At certain angles, it becomes so bright that it overwhelms the lens and interferes with vision.
This is not merely a cosmetic tint that other people notice. It appears directly in the wearer’s field of view and can make the glasses impractical for driving, working, reading, or sitting in class. The attached photos show the effect. Buyers should be clearly warned about this severe red glare before purchasing. For the ID Guard lenses specifically: -1 star. The product is unusable. I would have given them a 1 star, but the fact that they insist on taking what is supposed to be an eyeglass wiping cloth and continuing to just obliterate it with propaganda for their stuff makes me throw them out immediately every time I get them. All I could think to them as soon as I see them is, this is atrocious. I need something to clean my glasses, not an advertising billboard, to walk around with, so they get negative two stars for that, hence a negative one-star review. Thank you.
Thank you for sharing your feedback. We’re sorry the ID Guard lenses did not meet your expectations, especially as a longtime Zenni customer.
We understand your concern about the red glare affecting your vision and appreciate the details you provided. We’ll share your experience, including your feedback about our cleaning cloths, with the appropriate teams.
Please contact Customer Support so we can review your order and available options.1-800-211-205
service@zennioptical.com
Reviewed Aug. 25, 2026
Zenni, your selection of frames is non existent anymore, can't order the same pair I've been wearing or any others that would fit for they are all retired or out of stock...and tour customer service chat is ridiculous, having a person wait up to a half hour is NOT good service. What has happened? I used to recommend to everyone to order here, alas I cannot anymore for I've had many many problems in just 6 months. Once a great company, now one I no longer can use for numerous reasons. And what really bums is when my store credit does kick in I may have to eat the loss, for you now have 0 available correctly fitting frames for me. 5 yrs was a good run. I do not have any receipts to upload and I will not screenshot email with personal info on it. I am/was a verified shopper for yrs!
We are so sorry for letting down a long-time customer. Facing out-of-stock frames, long customer service wait times, and concerns over using your store credit is unacceptable. We appreciate your five years of support and want to make this right.
You do not need to upload receipts or share personal information here. Please email us directly at service@zennioptical.com
Reviewed Aug. 21, 2026
I placed an order 8/13. The order was sent to shipping 8/19 and picked up by USPS 8/20. And there it sat all day 8/20 & 8/21. I tried two times to contact them using chat. I waited over 30 minutes and gave up. The Zenni Optical front end experience was very good. The distribution and shipping experience is a 1 star. And the customer service experience is a 1 star.
We sincerely apologize for the delay with USPS and for keeping you waiting on chat. We completely understand your frustration with the fulfillment and support experience after a great initial order process. We would love the chance to fix this. Please provide order details in a private response so that we may look into this.
Reviewed Aug. 5, 2026
First time I ordered it was a great experience, the last time it was a disaster, poor lenses (cheap quality) which affected my rx. Would not order again. Would not refund.
Thank you for being a returning customer and for sharing your honest feedback. We are so sorry to hear that your recent order didn't live up to your first experience with us. Providing high-quality lenses and accurate prescriptions is our top priority, and it is disappointing to learn we missed the mark. We want to take a second look at your order and ensure this is properly resolved. If you could respond privately with order details we can look into a resolution.
Reviewed July 15, 2026
I ordered glasses for my elderly father. Been waiting 2 weeks to get them. The empty package arrived at his mailbox. He called Zenni and the post office to try and locate them. I received a phone call from another town in the same state. They received theirs and my dad's were in there also. Upon calling zenni they instructed them to throw them away. Then they gave out my phone # to a complete stranger. She was very kind and is mailing them to my dad. Zenni called me with only a sorry for an apology, not even offering to pay the extra shipping this nice lady is paying for. I told them there are plenty of online opticals and will not be ordering from them again. I’ve ordered many pairs for myself from them. Not ever again.
We are deeply sorry for this completely unacceptable experience. Misdelivering your order, instructing someone to throw it away. You and your father deserved far better care. Thank you for sharing your feedback so we can address these severe missteps internally.
Reviewed June 23, 2026
I did not regret a minute when received my daughter's prescription sunglasses. The best price, quality and a variety of styles compared to the eye doctor's offices. Online measurements are perfect and thank you for doing it this simple!
Reviewed June 18, 2026
Easy to order Like that. You can try them on on your phone. Lots of compliments on them. Only downside they sit a little crooked on my face.
Reviewed June 12, 2026
I bought the Featherlite brown round glasses and I love them. They are very light and fit very well. These were my first pair that didn't have the nose clips and I was a little wary about that but I love how they feel without the nose clips. Would definitely recommend.
Reviewed June 5, 2026
I have had them a few weeks and I am pleased so far. How they hold and last is always the more important part of buy items. Worried about not having a local office for fitting adjustments.
Reviewed May 20, 2026
Super simple to order, fast delivery and awesome quality!! I’ll be ordering sunglasses next!
Reviewed May 17, 2026
Great buying experience. Wide selection. Perfection on my prescription, which is progressive lenses and astigmatism! I have been using Zenni now for the last 6 years. I highly recommend them!
Reviewed May 15, 2026
Still waiting for my glasses that were ordered over a month ago, with no real reason why it's taking so long.
Reviewed May 13, 2026
These came out great....I definitely will be ordering again.
Reviewed May 12, 2026
Great quality, lots of styles to choose from, give recommendations for lenses, multiple coating options. Comes with a nice hard case, cleaning cloth and toolkit. I really like that I can try on glasses and save the image. Not to forget the customer service is very caring and knowledgeable. I recommend Zenni glasses to everyone. My husband even has a pair! When I’m done ordering my glasses I feel as if I got a great deal!
Reviewed May 10, 2026
I was researching different prescription sunglasses brands for a while and finally found some on here I liked! Not only did they have great styles but they made the adding prescription part really easy as all you have to do is upload a photo of your prescription! Overall definitely recommend.
Reviewed May 9, 2026
I have ordered glasses from Zenni several times and will keep going back. The "try on" feature on the website helps choose frames, communication emails on order progress are helpful and the final product is good quality, delivered in a reasonable amount of time.
Reviewed May 9, 2026
I been buying for several years from this company but I discovered recently that I'm allergic to the materials they use. Currently I've got 2 pairs from them and I wanted to get 4 wooden arms so I change the petrol-made plastic arms over into wood. But nope, no spare parts whatsoever. I'm sure that is even against any trading act as all products need to make 10 years of spare parts for products they sell. Typical corporate policies! They lost a good client.
Reviewed May 6, 2026
I have used Zenni Optical since 2019 with no issue. When I did have an issue with a pair of glasses they remained in transit for 2 months. I was treated as it was my fault. Then when they did receive my glasses back at there Novato location they held them for over a week. I contacted support at least 10 times being to the same cue script. They just make promises that they do not intent to keep. It was a horrible support interaction. I feel sorry for their employees for being forced to lie. Losers. They used to be the only game in town and now that they have competition I don't see them holding on to the top spot treating customers like that.
Reviewed May 3, 2026
Over the past few years, I have ordered maybe a dozen pairs of prescription glasses from them - sunglasses with single or progressive lenses, reading glasses, computer glasses, and daily wear glasses with progressive lenses both tinted and untinted. Every pair has been well-made and the correct prescription. My brand new daily wear glasses and computer glasses are no exception. The communication and shipping are excellent and you can’t beat the prices. I often get compliments on my Zenni glasses and frequently recommend the company..
Reviewed April 30, 2026
I’m very happy with my order - it was accurate and delivered very quickly. Great deal!
Reviewed April 27, 2026
I had such a great experience with Zenni! Everything from start to finish was smooth and stress-free. The website was easy to navigate, with tons of stylish and affordable options to choose from. I loved being able to customize my lenses and see how the frames looked on my face before ordering. When my glasses arrived, I was honestly impressed-they looked even better in person and felt high-quality, especially for the price. The fit was perfect, and the prescription was spot-on. Shipping was quick, and the whole process exceeded my expectations.
Reviewed April 27, 2026
This is the first time I’ve ever worn glasses, and they are progressive lenses. I’ve tried on progressives from another company, and I had a really hard time adjusting to them even after three weeks. But then I decided to take a chance on Zenni! So glad I did! I was able to purchase a reasonably priced pair of progressives that are the highest tier of quality —which made all the difference. Still, it was about a fifth of the cost of the big name brand company. I have been adjusting to them very well, and I don’t have the dizziness and headaches like I did the first time around with the other company. I knew that I was taking a chance because I was not able to try them on. But the virtual tools were extremely helpful! I am going to keep these glasses, and I really like how they look on me, too!
Reviewed April 26, 2026
My glasses came in a timely manner and are just right!
Reviewed April 22, 2026
2- I should order another pair and just get a refund on the first, after the inspection process and again without a timeframe
3- They would not refund the rush order charge because I had, technically, received the glasses in the delivery window.
I offered to send photos of the blank lenses. I explained this was a bit of an emergency (I know, all eye stuff is but, really) and the best I got was, after an extensive back and forth, they will make a note on my return to give me a full refund but that's the best they can do. I have used Zenni for a few years, my husband for a lot longer, pretty stunned by the exchange and will not be back.
Reviewed April 14, 2026
I love these glasses. I have gotten them before. However, I do not like that they have text on the arms now. It was not shown in the preview when I ordered and is not in my original pair. If I had known that the text was on them, I would have looked for something without.
Reviewed April 9, 2026
Prior to last month, March 22, 2026, I have had good luck with Zenni. Good glasses, inexpensive, and arrived within 7-10 days after they were manufactured. This March I ordered a new pair of glasses as I had stepped on mine. Went through the same process as normal. Manufacture time is what I expected. Then the trouble arose. The glasses were shipped 3/27/26 and were tracked to the local USPS facility. That is where the status remained until magically, on April 5, 2026 they make it to my state, but not to my city.
As of April 9, 2026, no status update. I contacted Zenni customer service the first time around April 1st telling them it looked like the package was lost since each day it would say "In transit to the next facility, arriving late." None of my previous orders had this type of generic tracking. They told me to wait until April 9th as this happens commonly. I called again today, April 9th to ask for a refund and they told me that it is only considered "as lost in transit if there is no update 10 days after the last scan". So, if a scan comes up 9 days from now with a new status but still not in my possession, reset the clock. They stated that it was out of their control once USPS took it.
It is true that the shipping is out of their control once USPS takes it from them. What is not out of their control is what they do about it. In this case, offer an empty apology and tell me to wait longer. At this rate it could take months to get to me as long as the post office updates the status every 9 days or sooner. I guess I should feel lucky that all other orders went well. I also will not judge or write off a company for one shipping issue. I will write off a company for poor customer service or a lack of caring. I got a canned response and told to wait. I'll wait as I have no choice however, I won't buy any more within my household. Lesson learned.
Reviewed April 9, 2026
My son and I both get our glasses from them and I get regular ones and the night time lenses for driving as well. Great prices, quick shipping, cute styles. We’ve bought many pairs at this point and always get a great fit as well. Also appreciate the quick and easy reorder process because my son is 16 so he’s not always gentle on his glasses lol. I’ve recommended Zenni to basically everyone I know.
Reviewed April 5, 2026
I have been buying my glasses from my doctor's office and always complained they were not clear. These glasses I ordered from ZENNI are very clear and the best pair of glasses I've had in years. Definitely a happy customer.
Reviewed March 30, 2026
Love my new sunglasses. Easy to order and received them fast!
Reviewed March 23, 2026
They came quickly, they were affordable and they were correct! I've never ordered glasses online, so this was a super unique experience! I really like Zenni's site. It's easy to navigate, and there are so many cool styles to choose from.
Reviewed March 21, 2026
I like the selection and the options for transition and XTRActive lenses. There are many options for frames and every style imaginable. I like the options for small and medium frames. My husband likes the XL options.
Zenni Optical Company Information
- Company Name:
- Zenni Optical
- Year Founded:
- 2003
- Address:
- 448 Ignacio Blvd, #332
- City:
- Novato
- State/Province:
- CA
- Postal Code:
- 94949
- Country:
- United States
- Website:
- www.zennioptical.com