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Wal-Mart Vision Center Reviews
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Came in after Thanksgiving because my daughter had messed up her glasses and they were falling off her face. Robert took the time to adjust them and would not accept a tip. They also have a more extensive selection of frames than any eye Dr's office I have been to.
This is my daughter's first time getting glasses. I have never seen her so excited for glasses. Even though she wanted them that day. April was very understanding and helped her understand that she had to make her prescription lenses for her glasses so she can see better. April was very kind and loving to my girl and my daughter also gave her a big hug when we were checking out. Thank you so much April for helping with my girl.
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I took my brother to the Walmart Vision Center on Elmsley Street in Greensboro, NC to pick up his glasses. We entered where you come in and schedule for appointments and were told to go to the other area to get what we came for. The young lady was pleasant and walked us to the other part of the vision center to see about the glasses.
Upon entering, we walked over to their register and a gentleman asked if he could help us? As my brother tried to explain that he came either to get fitted for frames or to pick up his glasses. The gentleman said he do not have any information about it. So, my brother gave his name and his ID. The gentleman said again that he didn't have any information on it and that he is the manager and he said that he still didn't have any information on it. I asked him, "Well how can you tell if you have not looked it up in your system?" He stuck to what he was saying so I told him that we were directed to come over here.
My brother explained to him that he came on Monday of last week and had taken the eye exam and everything was paid for. The manager never looked anything up and sent us away without even looking anything up in their system. So, I asked for a business card, which he gave. As we exited the store we could not help but feel discriminated against simply because of our skin color.
When we got into the car, we thought about what had just happened, so we went in to where we first talked to someone. I told the young lady what happened with the manager how he never looked up for any information. She replied with, "How can he say that if he didn't look it up?" She sent us back around to the area where the manager was. This time a young lady sitting in the glass area, asked if she could help us? We told her the same thing that we told the manager and she said I remember you to my brother. He told her his name and she went and got his glasses. The manager was sitting there at his seat and would not even look at us or offer up an apology. He just sat turning red in the face.
The young lady had my brother to try on his glasses and adjusted them a little and explained to him about the one year warranty and his case for his glasses and we were on our way. We looked over to the manager and he still would not look at us. So, I said to my brother loud enough so the manager could hear me, that systemic racism is a problem in our country. So we left satisfied that someone helped us but, hurt because the one who is supposed to be the manager has no respect for some people. I told my brother that we are not going to make a scene but rather file a complaint or maybe file a discrimination lawsuit against Walmart Vision Center and the manager Ricky **. So, I will wait and hear from Walmart first.
I have bad vision and need to get high-index lenses. Because of which, I'm used to waiting two weeks to get glasses/sunglasses just to get them and have them be wrong, then, wait another 2 or 3 weeks to get the corrected lenses. The Wal-Mart Vision Center in Caldwell, ID did the impossible. After having a bad experience at Eyemart Express, I went to Wal-Mart Vision, ordered my sunglasses, and got them in less than a week - 100% correct. 10 days later after Eyemart Express couldn't get my regular glasses correct, I went back to the same Wal-Mart Vision and ordered glasses (still received the 35% off), a week later, they arrived and were also 100% correct. The same lady helped me out both times.
The staff at the Lynn, MA location are amazing! They are friendly, helpful and knowledgeable. I have been buying glasses for my children there for a few years now. The staff always get me the best savings and have repaired more than one pair of glasses for free. The selection is good, they may not have all the designer glasses you find in other places, but the quality of the glasses I have purchased has been excellent. The Ophthalmologist is new this year and she was very patient with my children. I definitely recommend this Walmart Vision Center!
Been back a few times, still can't get my prescription correct. Not being taken seriously by the manager or district manager. The district manager wasn't even empathic and didn't apologize once. I'm out 400 dollars now, which came out of my own pocket. I don't have insurance. I just want my money back that I work hard for and go somewhere else. This isn't just 40 dollars, it's 400 dollars. I've been trying to resolve this for months. This is ridiculous. I would never go back there. Sometimes we have to make exceptions, I work in retail and wanting someone to walk away happy is better than walking away unhappy.
From the first phone conversation with Renee, to arriving and being treated like a great customer. It was an awesome experience Dr. ** was so patient with me and knowledgeable as well. Thank you very much for the prescription.
I ordered sunglasses the first part of April. When they came in the prisms were done backwards. They were sent back, they came back one side was right the other side was wrong. They were sent back again then you could see light around where the lens was at. They were sent back again. I called again and they told me that it would be about another 5 days. It is now March 18th and I still do not have any glasses. I have never gotten a phone call from anybody telling me any of this. I have had to call them at least once a week. Every time I call they laugh. Today if they are not in I am going to get my money back. Hopefully, I won't get harassed about getting my money back. I've never seen such bad customer service in my whole life.
Walmart Vision Center in Murrieta is excellent for glasses and lenses. Staff were very helpful at ordering new lenses for my new prescription then installing them when they arrived. Excellent staff made it easy to do and understand the options.
I overpaid my copay by 80 dollar in Wallingford Vision Center inside the Wallingford CT Walmart..They won't return it after numerous requests. It was clearly their fault. They acknowledged that. Horrible.
Wal-Mart Vision Center Company Information
- Company Name:
- Walmart
- Website:
- www.walmart.com
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