Walmart Vision Center Reviews

So helpful and kind! Helped me look for frames and made me feel really confident in what I chose. The opticians especially are wonderful.

Dr. Larry ** was absolutely amazing! He was courteous, knowledgeable & kind. If you need an eye exam make an appt with him you won't be sorry. I would recommend him to my family & friends. The ladies that help you with prescription glasses are awesome as well. Amy, Patti & Deasha were friendly & courteous!

I went to Dunnelion Fl Walmart and seen Rebekah and had a WONDERFUL experience! OUTSTANDING customer service and care. From helping me pick out my glasses to precise measurements to amazing final product. I was impressed with the entire experience.

I visited the Walmart in Lake Jackson, TX to pick up new glasses. My assistant was Christina. She was super friendly and very professional. She adjusted both pair of glasses with care. We laughed and talked much of the time. The time just flew with Christina because she was personable and kind. Great job Christina!!

I needed my clear glasses fixed and Viola helped me right away! She was very sweet! No charge! Great customer service! Thank you!!

Bought glasses. B y the time I got home parts fell off the sides. New frames were ordered. When the employee pulled the new ones out of the box the same parts fell off. Nothing was done for me. Not recommended.

Jesus, worst experience in my life with the Decatur, Texas location. 1st off I never been told I can't change the brand name prescription I use. I'm not trying to change the power. I just didn't like the brand so I was trying to change it. They said that's against the law and they couldn't do it. Wow I call my eye dr in Fort Worth. He just laughs, does whatever they ask, so I can leave with contacts in my eye. Melissa said that it was like me asking for **. Where the hell did ** get brought up. I'm asking for contact lenses, not a narcotics. There is a big difference. She simply denied what I was saying and said it's against the law. I said, "Once again, I AM NOT changing my prescription power. I'm just changing the brand name contacts I'm using." If she telling the truth then tell me why there are different contact lens companies with the same power prescription.

I am writing to share a concerning experience I had at the Northside Lakeland Walmart Optical location recently. While attempting to purchase a new pair of eyeglasses, I felt I was given the "third degree" by a staff member because I had previously returned a pair of glasses to Sam's Club. The eyeglasses were returned because after only a couple weeks of sporadic use, one of the lenses had a scratch. The Walmart associate requested assurance that I would not be returning the glasses I was about to buy from Walmart before proceeding with the sale. Per the Walmart associate, Sam's Club had recorded the return as "customer stated he did not need the eyeglasses", instead of defective-damaged len. I felt that my privacy with Sam Club was compromised. The Walmart associate, instead of helping me, had stereotyped me. I wanted to bring this interaction to you all, as it made for a very uncomfortable customer experience.

I have been buying my glasses at Walmart and every pair. There’s something that happens to them. The landscape scratch the frame. Breakes numbers appear on the lenses. The lenses get foggy more and more. I had to take them back every couple months yet I’ve had to buy my own frames and lenses. I’m tired of your Walmart make excuses that I must’ve cooked over a hot stove and ruined the glasses or a warm outside of the bright side or under warm water. Should you be able to do all of that? I even talk to the manager and she told me that the lenses I had were cheap and plastic and that they were no good so why is Walmart selling lenses that are no good.

They stand behind their product, I am very pleased with their service.

I went to Walmart to get my glasses and contacts. My subscription was done with an optometrist outside of walmart and I just needed the glasses and contacts. I did this for my son, daughter and wife. Walmart staff was very friendly very helpful throughout. The orders took about a month to arrive and they were staggered so every week we were going in to pick up something. My glasses were off. So bad. I am nearsighted but need to use bifocals when reading with glasses on. The only way I could see through them was to not move my head. I could not look up down or sideways or everything blurred. They did adjustments until the time expired when in frustration I asked to return them. They smiled and said it is too late. First frustration.

Purchased an extended warranty May of 2025. Took the frames and glasses back September one 2025. Lens had hair line cracks at bottom. They replaced the frames and lens. I was very satisfied then in March of 2026 the right lens was cracking at the top and left lens cracked at bottom. The manager said it wasn’t there fault and they couldn’t do anything about it. So I am very disappointed in her reaction. I will not recommend dealing with Walmart again. Ben **. Thank you.

I will be 70 in November. I had the first appointment of the day the doctor was 50 minutes late arriving. Ask for a comprehensive exam. They tested the pressure and eye charts. No dilation with the knowledge of a cataract starting. Very disappointed.

The glasses I bought were $334.00. I am not sure what the issue is. They keep telling me the glasses are fine, but they are not. My prescription is in my old glasses are the same. The new glasses are not even close to being as clear. They are very distorted and when I took the glasses back to have them looked at, they of course didn't want to deal with it because they had already been paid. I am at fault I guess as I should have taken my old glasses in with me to compare. I would have known they were not right and would refused them. I can tell you I will not be going back. I may buy frames from them but will never have them do my lenses again.

I scheduled an exam with the Walmart Vision Center in Hudson FL, on May 15th 2026. The doctor, elderly all white haired lady, refused to serve me because I wanted contacts instead of glasses. She told me that she wants her patients to be ‘responsible’. And that I had to buy glasses first. I have never in my life been told by an eye doctor what I can or can’t buy as far as my vision is concerned. She got security involved and refused to see me. I can’t believe the audacity and the ugly professionalism that Dr displayed. No eye doctor has the right to make you get one or the other. Walmart Vision in Hudson FL unprofessional, and sketchy. I think I might sue. Nobody has the right to tell a paying customer what they can’t get one or the other. This is dastardly.

My wife and I have been going to Walmart Vision Center for years. I went to enquire about my subscription as my left eye has a cataract and my new glasses did nothing to help. I received a cold, uncaring response from a young man I never seen there before. I wanted to see the doctor, but was told it was unnecessary. We are now looking elsewhere for vision care.

1200 dollars into my 2nd pair of garbage prescription sunglasses and I can't see correctly... They are unusable and the Murdoch store won't entertain ANY restitution. If I do not get some kind of help I and my sister and husband will find some place that stands behind their product!!!! I am beyond pissed!!!

Glasses are fine, but poor representation of insurance coverage and subsequent additional costs. Was never informed about cost of transition lenses, (were told clip-on sun shades weren't available; but they were). Added guarantee for $25 w/o mentioning...

Lynn at the Belle Isle location in OKC took very good care of me. She fixed and cleaned my glasses.

94th and Sheridan. I called today to find out about coverage for my daughter, as she needs new glasses through Medicaid. The woman who answered the phone was beyond rude and unhelpful. When trying to explain what I needed, she told me I was wrong and was of no help.

The Howell Michigan Vision Center is phenomenal. Best service. Super friendly. Narissa is the best.

First time using Walmart Vision in Spring, Texas 77386 and had a very good experience. Estella R. assisted me with just to the right price and extras I put on my glasses. She is an excellent c/s person. Kudos to Estella R.

Hi, so I came in on February 26,2026 to Walmart store 2004 S. Pleasant Springdale Arkansas to pick out some frames and discuss the type of lens / bifocal I wanted. I felt like she (Amy) wasn't listening to me. I showed her how I wear my glasses on my nose. She kept pushing them up to my forehead and I would push them back down to where I like them and that's comfortable to me. Then she went to put the ruler up to the frames as she did that on the left lens side frame she was pushing downward on my frames and I kept trying to hold them so she could get the measurements right. I gave up and just let her finish. Then I came back on March 5, 2026 to have left lens done because I tried them on and the left side was off. So when I brought them back they said Amy told them to run me through the ringer to make sure it wasn't the doctor that did my vision test was right.

I visited the vision center to get a screw that had fallen out of my reading glasses. As soon as I walked up, someone greeted me and said they would be with me momentarily. Amanda, at the Montgomery, Tx location, helped with my request. She was very friendly, eager to help and it was done so quickly. I was expecting to pay for the service that I received and to my surprise, it was FREE! And my glasses were not purchased from Walmart Vision. With Amanda knowing that this is a free service, she did not change her demeanor and her customer service was appreciated!

Dr. ** and Andrea and staff at store 00987 performed exemplary eye exam and follow through for my dear senior friend. When the new glasses arrived she was amazed how well she could see everything! You all gave her better sight for which I will be forever grateful. Thank you! PS And the stylish glasses straps keep her from sitting on the new pairs!! TY