Walmart Vision Center Reviews

I recently spoke with the manager of the Walmart Vision Center over the phone, and I am incredibly impressed by her professionalism. She was deeply understanding of my concerns and listened intently. Our conversation completely changed my perspective and left me with a highly positive feeling about this entire establishment. It is rare to find such compassionate leadership, and I highly recommend this location for their outstanding customer service.

I visited the vision center at the Walmart in Canton, Michigan, at Michigan Ave. & Canton Center Rd. It was literally the best experience I’ve ever had purchasing new glasses. The exam went great and the women were extremely helpful. Prices were reasonable as well. Highly recommend!

My 1st eye exam in 15 yrs, Dr. Erik **, OD, at the Vadnais Heights MN Walmart was excellent. Efficient yet thorough, educational, kind and helpful. His staff were very nice too, and the price was very reasonable especially considering the time and care spent. I recommend him and I'll definitely go again.

Walmart Vision Center has always done an excellent job since I have been going, which has been about 10-12 years. Today I had Debi, and was fortunate to have had her last week when I went in to order. Debi was very helpful and even took the time to help me choose frames. When the glasses came in she took time to fit them to my satisfaction. She is also very pleasant and kind.

Dr. Larry ** was absolutely amazing! He was courteous, knowledgeable & kind. If you need an eye exam make an appt with him you won't be sorry. I would recommend him to my family & friends. The ladies that help you with prescription glasses are awesome as well. Amy, Patti & Deasha were friendly & courteous!

Cost more for glasses than my optometrist after additional expenses were added that no one needs. They sent my order to be filled in MEXICO, and then acted like I had no reason to call them when my lenses, not my glasses mind you, just the lenses, were showing to arrive two days before I called. What did they expect when I just needed lenses and wanted them in my already existing frames. Customer service is not existent, price point is higher than everyone else, a fact I looked into too late, and not as much as an apology for sending my prescription to MEXICO, and it arriving late.

Do Not buy contacts from here. I paid a lil over $100 for a box of 12 and 4 out of the 12 were dry with no solution and one contact was completely crumbled. I took them back and the manager wasn't there. It took me several days to get in contact with her at which time she tried to tell me my contacts were damaged and look like they had been run over. They will do whatever needed to find a reason to Not replace them, refund anything, or even give you a credit towards another box. I rely on my contacts to see. I can't even drive or see without them so why would I damage them, run them over or mess them up in anyway. It's just an excuse to not have to reimburse anything period.

I went to Walmart to get some glasses. I started trying them on and the worker kept saying put them in a tray and not put them back. I thought it was because people didn't put them back in the same spot. No, I was told when I was leaving they need to wipe the glasses down because of COVID. Covid was 4 years ago, if was so worried about covid, where is your mask and gloves. Tells me few thing:, They think everyone has covid or they are dumb. I have never gone to a Lens crafter and was never told I have to carry around two trays. The worker was rude because you didn't tell why they should be kept down off the shelve and you are saying I have covid. I will never go back Walmart lens center. I will now find another store to shop at. Even if I have pay high prices at Publix!!!

I’d never go to a Walmart Vision Center again. Every single one I go to either staff is rude, apathetic or they’re generally unhelpful. I know my eye prescription, I’ve had it for years, why can’t I just have a new pair of glasses that don’t give me pain or fall off my face? It’s insane how useless doctors have become.

I usually get my glasses at For Eyes but the Walmart store was closer since we live in a rural area. I got my first pair which had magnetic sunglasses. The sunglass part would fall off as you took the glasses on and off. The magnets would not hold them if they were not in an upright position. Returned them, got a pair without sunglasses. Less than 5 months later, sitting in bedroom, took them off and the right side piece came off at the hinge. Not the screw but the post from the hinge came out of the side piece. Went to the store, they said only a 60 day warranty.

My insurance covered the expense for my glasses from Walmart, and that was great. My problem is I needed glasses to see my computer sceen while working but can barely see my phone screen with these glasses! I took them back and explained the problem and was told I was only covered to have the frames of the glasses replaced in 60 days. My vision is so much worse! I was able to see my television that is at least 10 feet from every seat in my living room, and this is a 70 inch tv. Very visible but now after using these glasses for less than 6 months, I can’t read anything on the television screen with or without the glasses! I don’t see how this is right when I told them exactly what I needed. Now I’m losing my vision and struggling very much at work even with the glasses. How can this be fixed!

Terrible. They don't stand behind their work. I got a pair of glasses that were 300. They developed a stress fracture in the top right had corner. I took them back bc it was within 2 week. They remade them. The exact same thing happened to the next pair in the exact same place. It was a little over a month later. I took them back and they said there was nothing they could do because I didn't purchase the extended warranty and it was over 60 days from the original date of purchase. I have not had these glasses 60 day however. It took them 2 weeks to make them and then they remade them 2 weeks later which took another week. Their glasses are crap. Don't go there!!!

This information is about the Walmart Vision Center in Clemson, SC where I went recently to buy some lenses and frames because the prices were too high at other places and I had two prescriptions from my optometrist. I was greeted upon entering and had to wait several minutes for a free salesperson, who said that they were always very busy on Thursdays. Unfortunately, I was served by an overweight female who had just been hired and was in training...She had to ask her superiors questions every few minutes to complete my order, which was three pairs of lenses and one frame. It took her nearly 1.5 hours to complete her paperwork and submit the order...

Bought glasses. B y the time I got home parts fell off the sides. New frames were ordered. When the employee pulled the new ones out of the box the same parts fell off. Nothing was done for me. Not recommended.

Jesus, worst experience in my life with the Decatur, Texas location. 1st off I never been told I can't change the brand name prescription I use. I'm not trying to change the power. I just didn't like the brand so I was trying to change it. They said that's against the law and they couldn't do it. Wow I call my eye dr in Fort Worth. He just laughs, does whatever they ask, so I can leave with contacts in my eye. Melissa said that it was like me asking for **. Where the hell did ** get brought up. I'm asking for contact lenses, not a narcotics. There is a big difference. She simply denied what I was saying and said it's against the law. I said, "Once again, I AM NOT changing my prescription power. I'm just changing the brand name contacts I'm using." If she telling the truth then tell me why there are different contact lens companies with the same power prescription.

So helpful and kind! Helped me look for frames and made me feel really confident in what I chose. The opticians especially are wonderful.

I am writing to share a concerning experience I had at the Northside Lakeland Walmart Optical location recently. While attempting to purchase a new pair of eyeglasses, I felt I was given the "third degree" by a staff member because I had previously returned a pair of glasses to Sam's Club. The eyeglasses were returned because after only a couple weeks of sporadic use, one of the lenses had a scratch. The Walmart associate requested assurance that I would not be returning the glasses I was about to buy from Walmart before proceeding with the sale. Per the Walmart associate, Sam's Club had recorded the return as "customer stated he did not need the eyeglasses", instead of defective-damaged len. I felt that my privacy with Sam Club was compromised. The Walmart associate, instead of helping me, had stereotyped me. I wanted to bring this interaction to you all, as it made for a very uncomfortable customer experience.

I have been buying my glasses at Walmart and every pair. There’s something that happens to them. The landscape scratch the frame. Breakes numbers appear on the lenses. The lenses get foggy more and more. I had to take them back every couple months yet I’ve had to buy my own frames and lenses. I’m tired of your Walmart make excuses that I must’ve cooked over a hot stove and ruined the glasses or a warm outside of the bright side or under warm water. Should you be able to do all of that? I even talk to the manager and she told me that the lenses I had were cheap and plastic and that they were no good so why is Walmart selling lenses that are no good.

They stand behind their product, I am very pleased with their service.

I went to Walmart to get my glasses and contacts. My subscription was done with an optometrist outside of walmart and I just needed the glasses and contacts. I did this for my son, daughter and wife. Walmart staff was very friendly very helpful throughout. The orders took about a month to arrive and they were staggered so every week we were going in to pick up something. My glasses were off. So bad. I am nearsighted but need to use bifocals when reading with glasses on. The only way I could see through them was to not move my head. I could not look up down or sideways or everything blurred. They did adjustments until the time expired when in frustration I asked to return them. They smiled and said it is too late. First frustration.

Purchased an extended warranty May of 2025. Took the frames and glasses back September one 2025. Lens had hair line cracks at bottom. They replaced the frames and lens. I was very satisfied then in March of 2026 the right lens was cracking at the top and left lens cracked at bottom. The manager said it wasn’t there fault and they couldn’t do anything about it. So I am very disappointed in her reaction. I will not recommend dealing with Walmart again. Ben **. Thank you.

I will be 70 in November. I had the first appointment of the day the doctor was 50 minutes late arriving. Ask for a comprehensive exam. They tested the pressure and eye charts. No dilation with the knowledge of a cataract starting. Very disappointed.

I went to Dunnelion Fl Walmart and seen Rebekah and had a WONDERFUL experience! OUTSTANDING customer service and care. From helping me pick out my glasses to precise measurements to amazing final product. I was impressed with the entire experience.

The glasses I bought were $334.00. I am not sure what the issue is. They keep telling me the glasses are fine, but they are not. My prescription is in my old glasses are the same. The new glasses are not even close to being as clear. They are very distorted and when I took the glasses back to have them looked at, they of course didn't want to deal with it because they had already been paid. I am at fault I guess as I should have taken my old glasses in with me to compare. I would have known they were not right and would refused them. I can tell you I will not be going back. I may buy frames from them but will never have them do my lenses again.

I visited the Walmart in Lake Jackson, TX to pick up new glasses. My assistant was Christina. She was super friendly and very professional. She adjusted both pair of glasses with care. We laughed and talked much of the time. The time just flew with Christina because she was personable and kind. Great job Christina!!

I scheduled an exam with the Walmart Vision Center in Hudson FL, on May 15th 2026. The doctor, elderly all white haired lady, refused to serve me because I wanted contacts instead of glasses. She told me that she wants her patients to be ‘responsible’. And that I had to buy glasses first. I have never in my life been told by an eye doctor what I can or can’t buy as far as my vision is concerned. She got security involved and refused to see me. I can’t believe the audacity and the ugly professionalism that Dr displayed. No eye doctor has the right to make you get one or the other. Walmart Vision in Hudson FL unprofessional, and sketchy. I think I might sue. Nobody has the right to tell a paying customer what they can’t get one or the other. This is dastardly.

My wife and I have been going to Walmart Vision Center for years. I went to enquire about my subscription as my left eye has a cataract and my new glasses did nothing to help. I received a cold, uncaring response from a young man I never seen there before. I wanted to see the doctor, but was told it was unnecessary. We are now looking elsewhere for vision care.

1200 dollars into my 2nd pair of garbage prescription sunglasses and I can't see correctly... They are unusable and the Murdoch store won't entertain ANY restitution. If I do not get some kind of help I and my sister and husband will find some place that stands behind their product!!!! I am beyond pissed!!!

Glasses are fine, but poor representation of insurance coverage and subsequent additional costs. Was never informed about cost of transition lenses, (were told clip-on sun shades weren't available; but they were). Added guarantee for $25 w/o mentioning...

Lynn at the Belle Isle location in OKC took very good care of me. She fixed and cleaned my glasses.

94th and Sheridan. I called today to find out about coverage for my daughter, as she needs new glasses through Medicaid. The woman who answered the phone was beyond rude and unhelpful. When trying to explain what I needed, she told me I was wrong and was of no help.

I needed my clear glasses fixed and Viola helped me right away! She was very sweet! No charge! Great customer service! Thank you!!

The Howell Michigan Vision Center is phenomenal. Best service. Super friendly. Narissa is the best.

First time using Walmart Vision in Spring, Texas 77386 and had a very good experience. Estella R. assisted me with just to the right price and extras I put on my glasses. She is an excellent c/s person. Kudos to Estella R.

Hi, so I came in on February 26,2026 to Walmart store 2004 S. Pleasant Springdale Arkansas to pick out some frames and discuss the type of lens / bifocal I wanted. I felt like she (Amy) wasn't listening to me. I showed her how I wear my glasses on my nose. She kept pushing them up to my forehead and I would push them back down to where I like them and that's comfortable to me. Then she went to put the ruler up to the frames as she did that on the left lens side frame she was pushing downward on my frames and I kept trying to hold them so she could get the measurements right. I gave up and just let her finish. Then I came back on March 5, 2026 to have left lens done because I tried them on and the left side was off. So when I brought them back they said Amy told them to run me through the ringer to make sure it wasn't the doctor that did my vision test was right.

I visited the vision center to get a screw that had fallen out of my reading glasses. As soon as I walked up, someone greeted me and said they would be with me momentarily. Amanda, at the Montgomery, Tx location, helped with my request. She was very friendly, eager to help and it was done so quickly. I was expecting to pay for the service that I received and to my surprise, it was FREE! And my glasses were not purchased from Walmart Vision. With Amanda knowing that this is a free service, she did not change her demeanor and her customer service was appreciated!

Dr. ** and Andrea and staff at store 00987 performed exemplary eye exam and follow through for my dear senior friend. When the new glasses arrived she was amazed how well she could see everything! You all gave her better sight for which I will be forever grateful. Thank you! PS And the stylish glasses straps keep her from sitting on the new pairs!! TY

I took my glasses in to be adjusted. The vision center manager broke them! She refused to replace. I talked to the store manager who also said they would not replace. I’ve had to go back to an old pair until I can get a new prescription.

Horrible Customer Service. 3 weeks no contacts. Refuse to help find them in the Mail. After billing Insurance. Never again. Back to 1800 Contacts who got them here in 3 days. Store never answers any calls ever.

Susie, at the Walmart Vision Center, Bryan, TX was very Knowledgeable and extremely helpful to me during my visit! She went into in depth information to put me at ease in selecting the right frames for me as well as taking my affordability into consideration.