Zenni Optical Reviews

Thank you for posting your Zenni review of your order o3157806930, placed on October 5, 2022, for one pair of single-vision distance eyeglasses.

We are happy to know that you are satisfied with the frame you selected – half-rim, stainless-steel, red frame 3216618, with a frame width of 131 millimeters – but we were sorry to read that you had issues with your vision through the lenses.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on October 15, 2022, so the order was within its 30-day warranty period when you posted your review on November 15, 2022.

Therefore, if you would like to return these eyeglasses to us for an inspection of the prescription, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o3157806930, to the customer service representative who answers.

Please also have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o3157806930, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5121892417, placed on October 13, 2022, for one pair of single-vision distance eyeglasses in full-rim, rectangular, flexible-plastic, glow-in-the-dark frame 8111319, with a frame width of 137 millimeters.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on October 22, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5121892417, to the customer service representative who answers.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, including the glow-in-the-dark property of the frame, we will offer to remake them for you for free.

However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5121892417, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

Thank you for posting your Zenni review of what appears to be the first order you placed with us – order o5150902968, placed on October 21, 2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature in kids’ full-rim, round, acetate, spring-hinged, pink frame 4439219, with multicolored stripes on the temple arms and a frame width of 126 millimeters.

We were sorry to read that this frame does not fit your daughter well, and we apologize for any disappointment you and she experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on October 29, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5150902968, to the customer service representative who answers.

We will email you instructions to return the glasses to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5150902968, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a new pair of glasses in a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5133292872, placed on October 14, 2022, for one pair of single-vision eyeglasses, with our Blokz® blue-light-blocking feature, for your daughter.

We were sorry to learn that when you entered the prescription for these eyeglasses, you misinterpreted the left eye Cylinder correction, -0.50, as +0.50, and we apologize for any misunderstanding you experienced as a result.

Insofar as the prescription was entered incorrectly on the order, we will be happy to issue a 50 percent refund of the price of the eyeglasses to the credit card used to pay for the order.

We asked our lab to issue this 50 percent refund, and you should receive an email from our lab later today, November 16, 2022, or tomorrow, November 17, 2022, confirming the 50 percent credit card refund with a transaction number.

We hope that this refund will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5150632311, placed on October 21, 2022, for one pair of single-vision eyeglasses in full-rim, browline, mixed-material, red and gold frame 195418, with a frame width of 144 millimeters.

We were sorry to read that you found that shipping took longer than you would have preferred, and we apologize for any disappointment you experienced as a result.

You selected Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise.

The U.S. Postal Service advises that the order was delivered to you on November 5, 2022, the 11th business day after you placed the order, within the seven-14-business-day delivery-time promise.

We want to confirm that we also have an Express shipping option, for $18.95, which comes with a five-10-business-day delivery-time promise, and the glasses are delivered by FedEx.

We were sorry to read that you feel that the frame is too loose, so we want to advise of an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.

You may also want to order a repair kit, labeled Fix, found in the Accessories section, in the column headed SHOP BY CATEGORIES, toward the bottom of the left-hand side of every page of the Zenni website.

If the issue is that the frame does not fit you well, and an adjustment or tightening of the screws does not resolve the issue, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we thank you again for posting your review.

Thank you so much for posting your very gratifying Zenni review of your first experience ordering eyeglasses from us.

We are delighted to know that you are happy with the shipping time of the glasses, and of course we are pleased to know that you are happy with the glasses themselves.

Thank you again, Mr. Almony, for taking the time to post your favorable review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Zenni Customer Service

Thank you for posting your very gratifying Zenni review of the eyeglasses you ordered for your eight-year-old daughter.

We were delighted to learn that she loves the frame you selected for her single-vision eyeglasses with our Blokz® blue-light-blocking feature – kids’ full-rim, square, flexible-plastic, spring-hinged, black frame 2011021, with a yellow interior and a frame width of 127 millimeters.

It is good to know that, based on your and your daughter’s satisfaction with her glasses, yesterday, November 1, 2022, you ordered a pair of single-vision distance glasses with Blokz® for yourself, in full-rim, rectangular, flexible-plastic, spring-hinged, mocha ombre frame 2027115, with a frame width of 139 mm.

Of course, we hope that you will be just as satisfied with your eyeglasses as you and your daughter are with hers, and we thank you again for posting your heartening review.

Ms. Booth, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5089537373, placed on September 26, 2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that there is an issue with the frame you selected – full-rim, square, flexible-plastic, tortoiseshell frame 127925 with teal temple arms and a frame width of 142 millimeters – which sits crookedly on your face.

Consequently, we apologize for any dismay you experienced as a result.

Therefore, we want to advise of the instructions we provide in an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.

We hope that the information in this infographic helps you adjust the eyeglasses frame to make it fit you well and rest straight on your face.

However, if you cannot adjust the glasses to straighten them out, we to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5089537373, to the customer service representative who answers.

The U.S. Postal Service website advises that this eyeglasses order was delivered to you on October 6, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

The customer service representative who answers may ask you to email them a picture of the glasses that shows their crookedness.

If we see on the picture that the frame is crooked and cannot be straightened out, we may advise that we can remake the glasses for you based on the evidence provided by the picture.

But if we cannot discern any defects on the frame from the picture, we will ask you to return the glasses to us for an inspection.

We will email you instructions to return the glasses to us for the inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds that the frame is defective, we will offer to remake the glasses for you for free.

But if our inspection finds no manufacturing issues with the frame, we can offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5089537373, in the subject line of the email, and in the body of the email please attach pictures that show that the frame is bent.

We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the frame you selected for your order o5089944059, placed on September 26, 2022, full-rim, rectangular, flexible-plastic, purple kids’ flexible frame 2021217, with a frame width of 123 millimeters.

It is fine if you can easily remove the lenses from the rims of the frame, but if the lenses tend to pop out when the frame is slightly bent, this would be a problem.

However, if it seems as if one or both lenses are not cut to securely rest in the rims of the frame, and that one or both lenses seem loose in the rims, this also would be a problem.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5089944059.

We may ask you to take pictures or videos of the lenses in the frame when the frame is being bent, so that we can see if the lenses are loose in the rims of the frame.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5089944059, in the subject line of the email, and in the body of the email please attach pictures and a video showing the lenses being loose in the frame when the frame is being bent.

If it appears that there is a manufacturing issue with the glasses, we will email you the instructions to return the eyeglasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

We very much hope to hear back from you, so that we may see if the lenses are loose in the frame’s rims, and if we do, issue a free remake of the glasses.

Thank you for posting your Zenni review of your order o4775756429, placed on May 29, 2022, for single-vision reading glasses with our Blokz® blue-light-blocking feature.

We were sorry to read that you could not see well with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.

You provided a copy of the prescription you received from your eye doctor that matches the prescription you entered on your order, but there was no pupillary distance (PD) on the prescription.

However, you placed a previous order on May 24, 2022, order o4775750564, which you canceled for a full refund on the same date you placed it, since you advised that you wanted single-vision reading glasses rather than single-vision distance glasses.

You entered a PD of 70 millimeters on that order, and you entered a PD of 67 mm on the subsequent order for single-vision reading glasses, so if 70 mm is your correct distance-vision PD, then 67 mm is your correct near-vision PD.

We emailed you instructions to return these eyeglasses to us for an inspection, and we also emailed you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we can remake them for you or fully refund what you spent on the order, $25.80, to the PayPal account you used to pay for it.

If our inspection finds no manufacturing errors, we can return the glasses to you or offer one of the two refund options we provide when there are no manufacturing errors on the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses.

We hope that you will return the eyeglasses to us for an inspection, so that we may inspect the glasses and, we hope, resolve this matter with a full refund if our inspection finds any manufacturing errors on the glasses, or with the return of the glasses to you or the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the glasses, if our inspection finds no manufacturing errors.

We look forward to receiving and inspecting the returned eyeglasses, in the hope that we may resolve this matter to your satisfaction.

Thank you so much for posting your enormously gratifying Zenni review of the first order you placed with us, order o5091355695, placed on September 27, 2022, for one pair of single-vision eyeglasses.

We were delighted to read that you prefer these eyeglasses to the much more expensive ones you purchased from your eye doctor, and that you find the prescription is better in these glasses than the one in the eyeglasses you purchased from your eye doctor. Of course, we were also happy that you appreciate the low prices of our high-quality products.

However, we were sorry to read that the frame you selected – full-rim, square, plastic, translucent mist-colored frame 126012, with a frame width of 138 millimeters – is a little tight, and we apologize for any dismay you experienced due this matter.

Therefore, we want to advise of an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.

We hope that this infographic is helpful.

In addition, we want to recommend the information we provide in another infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We thank you again, Ms. Bradley, for taking the time to post your favorable review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the first order you placed with us, order o5085297478, placed on September 24, 2022, for one pair of single-vision distance eyeglasses.

We were sorry to read that the pupillary distance (PD) feels off when you wear the glasses, and we apologize for any disappointment you experienced as a result.

We hope that customers can get their PD from their eye doctors, but we understand that some eye doctors decline to provide the PD to their patients.

Therefore, we provide this how-to video, found toward the middle of the bottom of every page of the Zenni website: https://www.zennioptical.com/c/how-to#howto-measure-pd

This order was delivered to you on September 28, 2022, according to the U.S. Postal Service website, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

If you would like to return these eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order number, o5085297478, and please advise of the refund option you prefer.

We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5085297478, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the eyeglasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

We very much hope to hear back from you, if you would like to return these eyeglasses and obtain one of these refund options, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses orders you placed for yourself and your husband, order o5074677930, placed on September 20, 2022, and order o5084337530, placed on September 24, 2022.

We were happy to read that you are pleased with the eyeglasses you ordered for yourself, but we were sorry to read that the eyeglasses you ordered for your husband are too small for his face.

Consequently, we apologize for any disappointment you and he experienced as a result.

The U.S. Postal Service advises that both orders were delivered on September 30, 2022, which means that they are within their 30-day warranty period, which starts the day the glasses are delivered.

You do not identify which order was placed for you and which was placed for your husband, but we have a hunch that the order you placed for yourself is o5074677930, for one pair of premium progressive eyeglasses with Trivex lenses and our Blokz® blue-light-blocking feature, in rimless, titanium, gray, patterned frame 377212, with lens shape 227, which has a lens width of 48 millimeters and a lens height of 32 mm, which gives the frame a frame width of 126 mm.

Order o5084337530 was placed for one pair of single-vision distance eyeglasses, in full-rim, square, flexible-plastic, navy ombre frame 2020116, with a frame width of 137 mm.

We are sorry if we guessed incorrectly, but you may return the eyeglasses ordered for your husband for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the orders.

Therefore, if you would like to return the glasses you ordered for your husband for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order number, either o5084337530 or o5074677930.

We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner or every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, either o5084337530 or o5074677930, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the eyeglasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

Since you mentioned that you were unsure how to select frames that will fit you and your husband well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we look forward to hearing back from you, in the additional hope that we may resolve this matter to your satisfaction, with one of our two refund options.

Thank you for posting your Zenni review of your experience regarding our Rewards program.

We were sorry to learn that you were upset that Rewards points are not provided for orders paid for with store credit.

Consequently, we apologize for any dissatisfaction you experienced as a result.

We were also sorry to read the notes in the database record of the order that indicated that you declined to accept a promo code to use on your next order.

However, we do see that you are a Rewards customer, so we hope that you will take advantage of our Rewards program on subsequent orders you place with Zenni.

Thank you for posting your Zenni review of the most recent order you placed with us, order o5091203741, placed on September 27, 2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that the first frame you received – full-rim, square, mixed-material, tortoiseshell-and-coral-ombre frame 7813125, arrived bent.

Consequently, we apologize for any dissatisfaction you experienced as a result.

We were also sorry to learn that when we sent you a free replacement frame 7813125, the lenses did not fit in the replacement frame.

You may return these two frames with the lenses to us for an inspection, and if we see that the lenses do not fit in the replacement frame, we can offer to remake the glasses for you for free or issue a full refund of what you spent on this order to the credit card you used to pay for it.

If you would like to pursue returning the frames and lenses to us for the inspection, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order number, o5091203741.

We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner or every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5091203741, in the subject line of the email, and in the body of the email please advise of that you would like emailed instructions to return the glasses to us for the inspection.

We will email you the instructions to return the eyeglasses to us for the inspection, and we will also email you the prepaid mailing label to use for return postage.

If we see that the lenses do not fit in the replacement frame, we can offer to remake the glasses for you for free or issue a full refund of what you spent on this order to the credit card you used to pay for it.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with a remake of the glasses or a full refund to the credit card you used to pay for them.

Thank you for posting your Zenni review of your experience with what appears to be the first order you placed with us, order o5098972448, placed on September 30, 2022, for one pair of single-vision polarized gray sunglasses.

It was good to read that you found the ordering process smooth, easy, and straightforward.

However, we do not understand your comment about the estimated arrival times that keep getting pushed out further when you try to ascertain the status of the order.

You selected Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise.

We mailed the eyeglasses order to you yesterday, October 13, 2022, and the U.S. Postal Service website advises that the glasses should be delivered to you tomorrow, October 15, 2022, the 11th business day after the order was placed, within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences.

We hope that you will receive these eyeglasses on Saturday, October 15, 2022, and that when you do you will be satisfied with them.

Thank you for posting your Zenni review of the shipping times of your eyeglasses orders.

We were happy to read that the first order you placed, o5078987766, on September 22, 2022, for one pair of single-vision distance eyeglasses and one pair of single-vision distance gray sunglasses, was delivered to you quickly, on September 29, 2022, according to the U.S. Postal Service website.

However, we were sorry to learn that the second order you placed on September 22, 2022, o5079599139, appears to have been lost in transit by the post office, since the U.S. Postal Service website states that this eyeglasses order was still in transit on October 2, 2022, and there is no more recent update about the delivery status of this order.

Consequently, we apologize for any dissatisfaction you experienced as a result.

During an online Chat we had with you today, you confirmed that you do not want a free remake of this eyeglasses order, so we advised that we will issue a full refund of what you spent on the order, $13.91, to the credit card you used to pay for it.

You should receive an email from our lab later tonight or tomorrow, confirming this $13.91 credit card refund with a transaction number.

We hope that this refund will resolve this matter to your satisfaction, and we also hope that you are satisfied with the eyeglasses from your order o5078987766.

Thank you for posting your Zenni review of the communication between Zenni and customers after the eyeglasses have been manufactured.

We were sorry to read that you are disappointed that we do not communicate with customers daily about the manufacturing and delivery status of the orders, and we apologize for any dismay you experienced as a result.

We email the tracking number to the customer when the order has been mailed, and the customer can visit the U.S. Postal Service website to see the tracking number.

We looked up the tracking number, 9400136109361891506220, for your most recent order, o5002974994, and we see that the post office website advises that these eyeglasses were delivered to you today, the 10th business day after the order was placed, within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences.

We thank you again for posting your review, and we hope that you are pleased with the glasses.

Thank you for posting your Zenni review of the shipping time of your most recent order, o5095182850, placed on September 30, 2022, for one pair of single-vision distance glasses with our Blokz® blue-light-blocking feature.

We were sorry to read that you are disappointed in the shipping time of this order, and we apologize for any dismay you experienced as a result.

The U.S. Postal Service website advises that these eyeglasses were picked up today, October 14, 2022, at the post office.

Today is the 10th business day after the order was placed, so we can confirm that this order was delivered within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences.

We thank you again for posting your review, and we hope that you are satisfied with the eyeglasses.

We are emailing you two prepaid mailing labels, one for the glasses from o5074046317, one for the glasses from o5083005609.

Please put each pair of glasses in its separate envelope.

If you send the two pairs of glasses in one package, it will affect our ability to issue the separate full refunds for the two orders, especially since there are two different sources of payment for the two orders.

No, as long as you use the prepaid mailing label and write the order numbers, o5074046317 o5083005609, on the outside of the package you use to send the glasses back, we will be able to receive the glasses and issue the refunds to your PayPal and Apple Pay accounts.

Your point is well taken. If we get the glasses back and we see a yellow or orange tint on the lenses, we will issue a full refund of what you spent on order o5074046317 to the PayPal account you used to pay for the order, and a full refund of what you spent on order o5083005609 to the Apple Pay account you used to pay for the order.

Thank you for posting your Zenni review of the orders you placed with us, o5074046317, placed on September 22, 2022, and o5083005609, placed on September 23, 2022, for two pairs of single-vision eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that the lenses had a yellow cast, and we apologize for any disappointment you experienced as a result.

Contrary to your statement in your review that you would have to pay to return the eyeglasses to us for a refund, we want to confirm that if you choose to return the eyeglasses, we will email you a prepaid mailing label to use for return postage.

Both orders were delivered to you on September 30, 2022, which means that they are within their 30-day warranty period, which starts the day the glasses are delivered.

Therefore, if you would like to return these two pairs of eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account (o5074046317) or Apple Pay account (o5083005609) you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order numbers, o5074046317 and o5083005609, and please advise of the refund option you prefer when you call.

We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner or every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers, o5074046317 and o5083005609, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the two pairs of eyeglasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of the first order we see that you have placed with us, order o4339322015, placed on September 23, 2022, for one pair of bifocal eyeglasses.

We were sorry to learn that the suite number was left off the shipping address, rendering the package undeliverable, so the U.S. Postal Service returned the eyeglasses order to us on October 12, 2022.

Consequently, we apologize for any dismay you experienced as a result.

When the bifocal eyeglasses have been returned to us, we will re-send them to you, and email you the U.S. Postal Service tracking number.

It is good that you confirmed the suite number, which we added to the shipping address.

It was also good to see that on October 13, 2022, we refunded the $4.95 Standard shipping fee as a gesture of apology for the dismay you experienced due to this matter.

In addition, as a further gesture of amelioration for this issue, we are emailing you a promo code worth 15 percent off the price of the next order you placed with us.

We hope that you will use this promo code before its expiration date, December 31, 2022.

We also hope that when you receive the bifocal eyeglasses you will be satisfied with them.

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5067766960, placed on September 18, 2022.

We were sorry to read the note in the database record that the frame you selected – full-rim, aviator, stainless-steel, spring-hinged, green-and-brown frame 3229224, with a frame width of 144 millimeters – did not fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

We were also sorry to read that you dislike our return policy that states that if a customer wants to return for a refund an order placed with a combination of store credit and funds from a credit card or, as in this instance, a PayPal account, the refund option becomes a 100 percent refund of the amount that was spent using funds from the PayPal account in the form of store credit to the customer’s Zenni account and a 50 percent refund to the PayPal account of the amount of store credit that was used to pay for part of the order.

Insofar as the frame you selected did not fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful. Moreover, insofar as you are a longtime, valued Zenni customer, as a measure of amelioration for this matter, we are emailing you a promo code worth 15 percent off the price of your next order.

We hope that you will use the instructions we offered for ordering frames that will fit you well, and that you will use this promo code prior to its expiration date, December 31, 2022.

We thank you again for posting your Zenni review, and we hope that this information clarifies our return policy to your understanding.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us.

We were happy to read that you like the glasses you have ordered from us, as well as the packaging and the eyeglasses case, but we were sorry to read that you are disappointed in the Standard shipping time of your orders.

Consequently, we apologize for any dismay you experienced as a result.

Your most recent order, o5099108119, placed on September 30, 2022, was delivered to you today, October 14, 2022, according to the U.S. Postal Service website.

This was the 11th business day after the order was placed, within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences for $4.95.

We want to advise that we also have an Express shipping option, for $18.95, which comes with a delivery-time promise of five-10 business days from the date the order was placed.

We thank you again for posting your review, and we hope that you are satisfied with the eyeglasses delivered to you today.

Thank you for posting your Zenni review of your order o5063538460, placed on September 16, 2022.

We were delighted to read your complimentary remarks about the service we provide, our customer service team, and our prices.

However, since you mention an issue with the fit of the frame you selected – half-rim, rectangular, stainless-steel, spring-hinged, silver frame 799011 with tortoiseshell temple tips and a frame width of 140 millimeters – we are sorry if the frame does not fit you perfectly.

Consequently, we apologize for any disappointment you experienced as a result.

Moreover, we want to advise of an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.

In addition, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We thank you again for posting your very gratifying review, and we hope that this information is helpful.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order o5097366066, placed on September 29, 2022.

We were sorry to read that you are dissatisfied with the shipping time of this order for single-vision distance eyeglasses, and we apologize for any dismay you experienced as a result.

We mailed these eyeglasses to you on October 11, 2022, and the U.S. Postal Service advises that they should be delivered to you tomorrow, Friday, October 14, 2022.

This will be the 11th business day after you placed the order, well within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences.

We hope that the eyeglasses will be delivered to you on October 14, 2022, and that when you receive the glasses you will be satisfied with them.

Thank you for posting your Zenni review on the Consumer Affairs website.

We were sorry to learn that your September 17, 2022, order, o5066815894, was mistakenly sent to a different Zenni customer.

Consequently, we apologize for any dissatisfaction you experienced as a result.

On September 28, 2022, we remade your eyeglasses order in the new order o5094756762.

We mailed these premium progressive eyeglasses with our Blokz® blue-light-blocking feature to you today, October 11, 2022, with this FedEx tracking number: 278994413322.

The FedEx website advises that these eyeglasses should be delivered to you on Thursday, October 13, 2022, and we hope that when you receive these eyeglasses you will be satisfied with them.

Moreover, as an additional gesture of apology for the dismay you experienced regarding this matter, we are offering you a promo code worth 15 percent off the price of your next order: 15%OFFCSATMKN2XZMM.

We thank you again for posting your review, and we hope that you will use this promo code, which expires on December 31, 2022, on your next order with Zenni.

Thank you for posting your Zenni review of the first order we see you have placed with us, order o4883153544, placed on July 6, 2022.

We were sorry to read that you could not see well with these bifocal eyeglasses, and we apologize for any disappointment you experienced as a result.

We are also sorry that you are dissatisfied with your interaction with our customer service team. Zenni is usually known for our exceptional service, and we regret that we didn’t live up to those expectations in this instance.

You returned the eyeglasses to us for an inspection, and our inspection found no manufacturing errors on the glasses.

However, we were also sorry to see that the pupillary distance (PD) was not entered according to the handwritten PD values on the prescription.

Rather than receiving one of our offered refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the bifocals – you requested that we return the eyeglasses to you.

We mailed the glasses to you on August 29, 2022, and the U.S. Postal Service website advises that they were delivered to you on September 2, 2022.

We hope that you will be able to use these bifocal eyeglasses, and we thank you again for posting your review.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us.

We are grateful for your favorable comments about our company in general, the service you have received from us, and of course the eyeglasses you have ordered.

However, we were sorry to read your observations about our return policy.

On all four of your orders, you selected full-rim, rectangular, acetate, tortoiseshell frame 103125, with a frame width of 137 millimeters.

We want to confirm that if you receive a defective frame – such as you advised that you did on your order o4903054125, placed on July 14, 2022, for single-vision distance eyeglasses with our Blokz® blue-light-blocking feature – and you provide pictures of the frame showing that it arrived in a stretched-out or otherwise defective condition, we will offer to remake the eyeglasses order for you for free, even if the order had been paid for with store credit.

If you select a frame that is not defective but does not fit you well, and if the order had been paid for with store credit, we can offer you a 50 percent refund of the price of the glasses to the original source of payment, in this case a PayPal account, upon the return of the glasses.

It was good to read that you are satisfied with the frame 103125 you received on August 26, 2022, from your most recent order, o4984428553, placed on August 16, 2022.

Moreover, since you expressed a concern that you may order a frame that does not fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we thank you again for posting your Zenni review.

Thank you for posting your Zenni review of the first two orders for eyeglasses you placed with us, order o4667997540, placed on June 6, 2022, and order o4985049422, placed on August 16, 2022.

We were sorry to learn that there were manufacturing errors in the first pair of eyeglasses you ordered from us, single-vision distance glasses with our Blokz® blue-light-blocking feature – in full-rim, round, acetate, brown and clear ombre frame 4422415, with a frame width of 136 millimeters.

Consequently, we apologize for any disappointment you experienced as a result.

You declined our offer of a free remake in favor of a full store credit refund since you wanted to order a different frame for your next order.

On the next order, also for single-vision distance glasses with Blokz®, you selected full-rim, round, flexible-plastic, spring-hinged, tortoiseshell frame 2020825, with a frame width of 133 mm.

However, we were also sorry to read that the prescription, although useable, is slightly off, and we apologize for any dissatisfaction you experienced due to this matter.

This order was delivered to you on August 26, 2022, which means that when you posted your review, on September 29, 2022, the order was a few days outside its 30-day warranty period, which starts the day the glasses are delivered.

Nevertheless, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf if you would like to return these eyeglasses to us for an inspection.

If you would like to pursue returning these eyeglasses to us for an inspection, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order number, o4985049422, to the customer service representative who answers, and please confirm that we have extended the warranty period for you to return these eyeglasses to us for an inspection.

You may advise the customer service representative that a copy of the prescription you received from your eye doctor that you used to place both orders in attached to the database record of order o4667997540, and that it matches the prescription you entered for both orders.

In addition, you advised that your eye doctor gave you the pupillary distance (PD) measurement you used on both orders.

We will email you instructions to return the eyeglasses for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

If we find no manufacturing errors on the glasses, we can return them to you or issue the refund available for an order paid for entirely with store credit – a 50 percent refund of the price of the glasses to the credit card used to pay for the previous order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner or every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4985049422, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses to us for an inspection.

We will email you the instructions to return the glasses for the inspection, and we will also email you the prepaid mailing label to use for return postage.

We are eager to hear back from you, if you would like to return these eyeglasses to us for an inspection, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the four pairs of clip-on sunshades you ordered on June 5, 2022, in your order o3920290576, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that you have issues with the 3-D clip-on sunshades you ordered, and we apologize for any dissatisfaction you experienced as a result.

We were also sorry to see that you posted this review more than one year after the end of this order’s 30-day warranty period, which starts the day the glasses were delivered.

Nevertheless, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period for these 3-D clip-on sunshades if you would like to return them for a 100 percent refund of their price to the credit card you used to pay for the order or receive another pair.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order number, o3920290576, and please advise that we agreed to make a one-time customer service exception to assist you with the issue you are experiencing with the 3-D clip-on sunshades.

We will email you instructions to return the sunshades for either a refund or an exchange, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner or every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o3920290576, in the subject line of the email, and in the body of the email please advise of the issue with the 3-D clip-on sunshades.

We will email you the instructions to return the sunshades for either a refund or an exchange, and we will also email you the prepaid mailing label to use for return postage.

We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of you first order with us, order o4955184295, placed on August 4, 2022, for one pair of single-vision eyeglasses.

We see that you canceled a previous order you had placed in July, with the same prescription and pupillary distance (PD).

Insofar as you used the same prescription and PD on these two orders, we expect that this means that you entered these items correctly.

Order o4955184295 was delivered to you on August 15, 2022, which means that it was within its 30-day warranty period, which starts the day the glasses were delivered, when you posted your review, on September 11, 2022.

Therefore, either before or after you visit your eye doctor, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4955184295.

Please have a copy of the prescription when you call, because the customer service representative who answers will ask you to read it to them, to confirm that it was entered correctly.

If the PD is not on the prescription, please be prepared to confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will invite you to return the glasses to us for an inspection.

We will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner or every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4955184295, in the subject line of the email, and in the body of the email please attach a copy of the prescription.

If the PD is not on the prescription, please be prepared to confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label to use for return postage.

However, if it turns out that something was entered incorrectly on the order, we can offer you one of our two refund options upon the return of the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your latest experience purchasing eyeglasses from us.

We were sorry to read that you could not see well with one of the pairs of single-vision eyeglasses from your August 13, 2022, order for three pairs of single-vision eyeglasses, and we apologize for any dissatisfaction you experienced as a result.

You returned the eyeglasses – in full-rim, rectangular, plastic, burgundy frame 124318, with pink interior temple arms and a frame width of 117 millimeters – for a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account.

We are also sorry for any misunderstanding you experienced about our refund options. We do not offer full refunds when customers return the glasses to us for a refund; we offer either a 100 percent refund of the price of the glasses in the form of store credit to their Zenni account or a 50 percent refund to the source of payment.

You spent $6.26 on these eyeglasses. This was the cost of the frame, since you selected a free lens and no extras.

Therefore, this was the amount of store credit we issue to your Zenni account on September 2, 2022.

We were also sorry for any dissatisfaction you experienced regarding the emails we sent you. We will not send you more emails regarding this order, and if you do not want to receive marketing emails, we want to confirm that if you scroll down to the bottom of one of our marketing emails, you will see My Account, Email Preferences, and Unsubscribe.

If you click Unsubscribe, you will be unsubscribed from our marketing emails. But if you would like to receive some marketing emails but not others, if you click Email Preferences you will see the option to Select the Emails You Would Like to Receive. These are Discounts & "Frames Under $", Bestsellers & Zenni Favorites, New Arrivals, and Zenni News, Community & Contests.

If you would like to receive emails in any of these categories, click in the box next to the category, and you will still receive these emails. But if you want no marketing emails, you will see, “To unsubscribe from all marketing messages, click here.” If you click on that link, you will be unsubscribed, just as if you clicked Unsubscribe.

We apologize again for the dissatisfaction you experienced regarding the issues with the eyeglasses you returned from your most recent order, and we hope that we have clarified our policy to your understanding.

Thank you for posting your Zenni review.

We were happy to read that you like the quality of our glasses, but we were sorry to read that you found it difficult to tell what size the glasses are, and that you did not find our Virtual Try-On feature helpful.

Consequently, we apologize for any dissatisfaction you experienced as a result.

We see only one order you placed with us, order o4949563608, for one pair of single-vision eyeglasses in full-rim, browline, mixed-material, clear and gold frame 195423, with a frame width of 144 millimeters.

We hope that these eyeglasses fit you well, but if they did not, since this order was delivered to you on August 12, 2022, according to the U.S. Postal Service website, they were within their 30-day warranty period when you posted your review on August 6, 2022.

Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4949563608.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4949563608, in the subject line of the email and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

Moreover, since you mention that it can be difficult to know how big or small the glasses will be, we want to advise that if you click on a small picture of a frame on our website, the picture will enlarge and under the enlarged picture you will see, in the category Details, the dimensions of each element of the frame, and the weight of the frame, in grams, as well.

To determine the size you need for an eyeglasses frame to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful, and we thank you again for posting your review.

In addition, if frame 195423 does not fit you well, we also hope to hear back from you with your refund choice, so that we may email you the instructions to return the glasses for the refund option you select and if you choose the 100 percent store credit refund option, you use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experiences ordering eyeglasses for your son.

We were sorry to learn that the first order you placed with us, order o4191841607, placed on October 5, 2021, contained eyeglasses that were too small to fit your son well – in full-rim, rectangular, flexible-plastic, blue frame 202216, with choo-choo train designs on the temple arms and a frame width of 127 millimeters – which you returned to us for a 100 percent refund of their price in the form of store credit to your Zenni account.

Also on this order was one pair of sport protective goggles, in full-rim, rectangular, flexible-plastic, Red Sox Red and Blue ASTM (American Society for Testing and Materials) F803 frame 7433426, with a frame width of 135 mm.

You did not return these eyeglasses, so we are assuming that they fit your son well.

Moreover, we were happy to see that on your most recent order for eyeglasses for your son, order o4979861483, placed on August 15, 2022, you again selected frame 7433426, and you again selected the lens you chose for the previous pair of eyeglasses you ordered for your son in this frame, pure polycarbonate impact resistant lenses with our super hydrophobic anti-reflective coating.

Since you mention the difficulty you initially had selecting frames for your son with our Virtual Try-On feature, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful, and we thank you again for posting your review.

Thank you so much for posting your heartening Zenni review of your most recent order with us.

However, we were sorry to read that the frame is a little too snug.

Consequently, we apologize for any disappointment you experienced due to this matter.

Nevertheless, we would like to advise of an infographic found toward the middle of the bottom of every page of our website: How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.

This infographic may have instructions that we hope will help you adjust the part that is a little too snug, so it fits you just as well as the bridge does.

In addition, when you are shopping for frames on our website, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful, and we thank you again for taking the time to post your very gratifying review.

Thank you for posting your Zenni review of the shipment of your most recent order.

As we advised in our response to your Sitejabber review, we are sorry that you are dissatisfied with the assistance you received regarding this order, and we apologize for any dissatisfaction you experienced.

First, we want to clarify that we did not advise that you would receive the glasses within seven to nine days, and we also apologize for any misunderstanding or confusion you experienced due to this matter.

You placed this order with Standard shipping, which costs $4.95, but you received a free shipping promotion for this order, so you were not charged a shipping fee.

Standard shipping to U.S. residences comes with a seven-14-business-day delivery-time promise. This order was placed on August 2, 2022, and according to the U.S. Postal Service website, it was delivered to you on August 13, 2022, the ninth business day after the order was placed, which was within the delivery-time promise for Standard shipping to U.S. residences.

The shipping address on the order is the same shipping address as the one on your orders placed on June 17, 2021, and May 17, 2022. We cannot see if you changed your address on your account, because that is private, password-protected information.

You would have had to change the shipping address on the order for it to be delivered to a different address or contacted us with the new address before the order was shipped.

Since we advised that, should the eyeglasses order be returned to us by the current resident at your former address, we will resend it to your current address, although we do not see any indication that the shipping address has been changed or the new shipping address provided for this order.

However, we were sorry to read the note in the database record of the order indicating that you do not believe that the current resident at the address will return the glasses to us.

Nevertheless, we hope that the eyeglasses order will be returned to us, and if it is, we will be happy to ship the glasses to your current address, and we also hope that you will provide this address to us, so that we may send these standard progressive eyeglasses to you, which we also hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review.

We were sorry to learn that you were unaware that the sport sunglasses frame you selected – full-rim, flexible-plastic, green, Sport Sunglasses frame 705224, with a frame width of 147 millimeters – did not have a strap between the temple tips in the back, and without this strap, the sport sunglasses would not stay in one place on your face, which made it difficult for you to play sports when you wore these sport sunglasses.

Consequently, we apologize for any dismay you experienced as a result.

We are also sorry that you apparently were unaware that the 360-degree view of the frame, accessible when you click on the small picture of the sport sunglasses to enlarge the picture, shows that no strap comes with these sport sunglasses.

You say in your review that you returned these sport sunglasses to us, but we see no notes in the database record of your order indicating that you contacted us for instructions to return these sport sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sport sunglasses you ordered with single-vision Trivex® lenses and our Blokz® blue-light-blocking feature in the form of store credit to your Zenni account – or a 50 percent refund to the PayPal account you used to pay for them.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide your order number, o4733380943, and advise that you would like to return these sport sunglasses for one of our refund options.

They will email you instructions to return the glasses for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.

If you select the 100 percent store credit refund, and you plan to purchase another pair of sport sunglasses with a strap, we invite you to type in the Search window at the top of every page of the Zenni website – accessible when you click the magnifying glasses icon on the upper right of the page – Glasses with Straps, and click Go.

All the frames we offer that come with straps will show up on the page. However, many of these are children’s glasses. Therefore, please click on a picture of a frame with a strap so the picture enlarges, and you will see the dimensions of the frame.

If the 147-mm frame width of frame 705224 fit you well, please select a sport sunglasses or goggles frame with a frame width within 2-3 mm of 147 mm, a frame with a width between 144-150 mm, and this frame should fit you just as well.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4733380943, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the sport sunglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We very much hope to hear back from you, with the refund option you prefer, so that we may issue this refund option for the return of the sport sunglasses, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review. We were pleased to know that you are happy with the gray sunglasses with our Blokz® blue-light-blocking feature you received from your order o4747160069, placed on May 12, 2022.

However, we were sorry to learn that the case in which the glasses were delivered arrived broken. Consequently, we apologize for any dismay you experienced as a result.

We want to confirm that you do not need to return the broken case to receive a new case. Your posting this review is all the notification we need to send you a free replacement case for the gray sunglasses you ordered – in full-rim, rectangular, flexible-plastic, black frame 1116821, with a frame width of 143 millimeters.

We will ask our Shipping department to send you a free replacement case. You should receive an email from us tonight or tomorrow, confirming that we are sending you a free replacement case with a tracking number.

Thank you again for posting your review, which served to notify us that you received a broken case, which we are happy to resolve for you by sending you a new, free, replacement case.

Thank you for posting your Zenni review of your most recent order, o4043828400, for one pair of single-vision gray sunglasses in full-rim, round, metal, gray frame 159012, with a frame width of 129 millimeters. We were sorry to read that the sunglasses were delivered later than you had hoped, and that the frame was too small to fit you well. Consequently, we apologize for any disappointment you experienced as a result. You placed this order on May 1, 2022, and the U.S. Postal Service website advises that the sunglasses were delivered to you on May 19, 2022, the 14th business day after the order was placed, which was within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences. However, we were sorry to learn that you had hoped to receive the sunglasses before you left on vacation, and that the sunglasses were delivered while you were traveling. Although this order is now beyond its 30-day warranty period, which starts the day the glasses were delivered, insofar as the sunglasses did not fit you well, we can make a one-time customer service exception on your behalf to extend the warranty period to invite you to return the sunglasses for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the sunglasses. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the sunglasses for the refund option you select, once you provide the order number, o4043828400. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4043828400, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. If you choose the 100 percent store credit option, and you plan to use the store credit toward the purchase of your next order with us, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, so that we may issue one of our two refund options, which we also hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of sunglasses you recently ordered. We were sorry to learn that although you are pleased with one of the pairs of sunglasses, the other one had an uncomfortable frame, and the tint is uneven. Consequently, we apologize for any disappointment you experienced as a result. Although you say that only one of the pairs of sunglasses is polarized, a review of both pairs of sunglasses in the database records of the two orders shows that you ordered polarized gray lenses for both pairs of eyeglasses – the ones from order o4842735024, placed on June 20, 2022, in full-rim, rectangular, plastic, black frame 125118 with red highlights and a frame width of 139 mm; and the sunglasses from order o4828116562, placed on June 14, 2022, in full-rim, round, flexible-plastic, blue faux-wood frame 2020516, with a frame width of 138 mm and an indigo blue mirror finish on the lenses. Since you mention that the sunglasses that are uncomfortable are the ones in a rigid plastic frame, and since frame 2020516 is constructed of flexible plastic, we believe that the sunglasses with which you are unsatisfied are the ones in frame 125118, from your order o4842735024. This order, which the U.S. Postal Service website advises was delivered to you on June 29, 2022, is within its 30-day warranty period, which starts the day the glasses are delivered. (Order o4828116562 was just one day past its 30-day warranty period when you posted your review, so of course we will extend the warranty period for the sunglasses in 2020516, if these are the ones you want to return.) Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option we offer that you select – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – once you provide the relevant order number, either o4842735024, if you want to return the black frame 125118, with red highlights, or o4828116562, if you want to return the blue frame 2020516, with the indigo-blue mirror finish on the lenses. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, either o4842735024 or o4828116562, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the time it is taking for us to inspect the standard progressive eyeglasses from your order o4748228016 that you returned to us, because you could not see well through the lenses of these eyeglasses in full-rim, rectangular, flexible-plastic, brown frame 2029315, with a frame width of 127 millimeters. We were sorry to read that you could not see well with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result of this matter, as well as for the time it is taking for us to perform the inspection. We want to advise that it can take 14 business days (not including weekends and holidays) after your glasses have been sorted and processed into our system for the inspection to be completed. Please note that the actual processing time for receiving will vary, and USPS tracking numbers will not accurately reflect the dates we use for this inspection timeframe. Your results and return options will be sent via email as soon as we have completed your inspection. We hope that this information is helpful, and we look forward to inspecting these eyeglasses and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.

Thank you for posting your Zenni review regarding the prepaid mailing label you need to return the eyeglasses you ordered for a 100 percent refund in the form of store credit to your Zenni account. We were sorry to read that you have not received this prepaid mailing label, since we sent it to you exactly one month ago, on June 22, 2022. Consequently, we apologize for any dismay you experienced as a result. We want to suggest that you check your spam or junk folder to see if the prepaid mailing label is there. If it is not, we will be happy to send you another one if you telephone Zenni Customer Service, at 1-800-211-2105 and provide your order number, o4376600937, to the customer service representative who answers. We hope that this information is helpful, and we are sorry that this order did not work out for you.

Thank you for posting your Zenni review of your husband’s experience with the frame selected for your most recent order, o4826026120, placed on June 13, 2022, as well as for your most recent previous order, o4284217545, placed on November 9, 2021 – rimless, rectangular, stainless-steel, spring-hinged, gray frame 348112, which comes with a pair of polarized gray magnetic snap-on sunshades and has a frame width of 135 millimeters. We were sorry to read that these two pairs of single-vision eyeglasses, both ordered with our Blokz® blue-light-blocking feature, need to be tightened daily, and we apologize for any dismay you and your husband experienced as a result. Order o4826026120 was delivered to you on June 25, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them. If you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select once you provide the order number, o4826026120. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4826026120, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that one of these refunds will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two orders you placed with us. We were sorry to read that the first order, o4745971630, placed on May 12, 2022, for one pair of single-vision distance eyeglasses, in rimless, titanium, brown frame 138215, with lens shape 227 (lens width 48 millimeters, lens height 32 mm) created a frame width of 130 mm, which we were sorry to read was too small to fit you well. Consequently, we apologize for any disappointment you experienced as a result. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used the store credit toward the payment of your next order, o4817360458, placed on June 10, 2022, for single-vision distance eyeglasses in the same frame, 138215, but with a different lens shape, 222 (lens width 55 mm, lens height 37 mm), which created a frame width of 144 mm, which we hope fit you better than the frame width created by lens shape 227. However, we were sorry to read that you are experiencing glare on the lenses, which would have been reduced had you included an anti-reflective coating on your glasses, which we see you did not select for either order. Insofar as order o4817360458, which the U.S. Postal Service website advises was delivered to you on June 21, 2022, is within its 30-day warranty period, which starts the day the glasses were delivered, and since it was paid for mostly with store credit ($4.95 was paid for with a credit card), if you would like to return these glasses to us for the refund that is available for an order paid for mostly with store credit, this refund would be a 50 percent refund of the amount you paid for the glasses, $45.95, to the credit card you used to pay the $4.95 Standard shipping fee, which we do not refund in a situation such as this. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the 50 percent credit card refund once you provide the order number, o4817360458. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4817360458, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for the 50 percent credit card refund. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, and we hope that for your next order you will select an anti-reflective coating. We have three options – standard, for $4.95; super hydrophobic (which resists moisture on the lenses), for $8.95; and premium oleophobic (which resists smudging from fingerprints and facial oils), for $14.95. We hope that returning these glasses for this refund and then selecting an anti-reflective coating for your next pair of glasses will resolve this matter to your satisfaction.