Zenni Optical Reviews
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About Zenni Optical
Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.
Visit www.zennioptical.com- Blue light/UV-blocking lens tech
- Stylish selection
- Affordable industry-standard frames
- No brick-and-mortar store
- Limited return policy
Zenni Optical Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
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- Our moderators read all reviews to verify quality and helpfulness.
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- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 28, 2022
Zenni is just consistently very good and saves a lot of money over brick and mortar eyewear options. I've ordered from them maybe eight times over the past eight or so years and have yet to have a less than great experience. Thank you Zenni team, please keep it up!
Reviewed Nov. 25, 2022
Not a true mirrored lens. People can see my eyes through the mirror lens. Also, because the two lenses have different prescriptions the size of what is mirrored on the outside is different sizes. I was not aware of either of these issues and would not have ordered the mirrored lens if this was made aware to me.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5137994579, placed on October 16, 2022, for one pair of single-vision distance dark-amber sunglasses with a rose-gold mirror finish and our Blokz® blue-light-blocking feature.
We were sorry to read that you were disappointed to learn that the mirror finish on the lenses is not a true mirror, and that because you have no vision correction in your right (OD) eye, the size of what is on the mirrored reflection of the two lenses is different.
We apologize for any disappointment you experienced due to these matters. However, we want to confirm that an opaque mirror finish would prevent you from seeing through the lenses.
The U.S. Postal Service website advises that this order was delivered to you on October 24, 2022.
You posted your review on November 25, 2022, one day past the end of the order’s 30-day warranty period, which starts the day the order is delivered.
Nevertheless, insofar as this is the first order you placed with us, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to enable you to return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you select the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of eyeglasses, and you may select a pair of clip-on sunshades that has a mirror finish.
Here is where you may see clip-on sunshades with a mirror finish: https://www.zennioptical.com/clip-on-finder.
Therefore, if you would like to pursue returning these sunglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you with emailed return instructions for the refund option you select when you provide the order number, o5137994579.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5137994579, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you return instructions for the refund option you select when you provide the order number, o5137994579, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with one of our two refund options.
Reviewed Nov. 25, 2022
Uploading my script was super easy & you guys even helped walk me through some of the required measurements I needed for glasses. With so many available styles & color options I'd say the hardest part was deciding which ones to order 1st lol. Placing an order was simple however and extremely affordable. Delivery was actually sooner than expected. I now own 5 pairs & can't wait to discover more new designs!
Reviewed Nov. 25, 2022
I appreciate how the instructions on the site made it feel simple to enter the correct prescription information for my order. I also liked how measurements are provided for every frame to help me pick something that fit like I wanted it to. My order also arrived faster than I expected.
Reviewed Nov. 23, 2022
It was a nice experience with your company. I would order again. It's been a pleasure doing business with you. My mother helped me with ruler to get the right fit. My family orders from this company whenever it is time to get new glasses.
Reviewed Nov. 23, 2022
Like the glass frames. The prescription seems to be accurate. The fit is good. The progressive prescription is ok. Like the color of the frames. Good value. Will probably order another pair but will get the blue blocker added to lenses.
Reviewed Nov. 23, 2022
Got what I ordered when they promised. Unfortunately, the prescription wasn’t right. I can’t use them…. Don’t know if it was the doctor’s prescription or Zenni. Thought I’d try them but if there is no recourse what’s the use. Just not worth it at any price.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5163021117, placed on October 26, 2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the prescription does not seem to be correct, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that the order was delivered to you on November 2, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5163021117.
Please have a copy of the prescription you received from your eye doctor that you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5163021117, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
Reviewed Nov. 23, 2022
I'm extremely happy with my entire experience starting with the speed of delivery and the quality of the tracking tool then I was more than impressed by the quality of product; study and looked exactly as it did online. Not to mention the cost was so much lower than other online retailers. I would recommend this site to all my family and friends.
Reviewed Nov. 22, 2022
Received my order of glasses and gotten great compliments on my glasses, told people where I ordered from and unsure if they would order but I love my glasses and so does my family. I have ordered for them! Will order again if needed!
Reviewed Nov. 22, 2022
My glasses fit really well this time around and the process of returning and re-ordering after my first pair was too big ended up being really easy. Overall I am very pleased with the glasses and the whole process.
Reviewed Nov. 22, 2022
It was on time and it was a good order. Thank you very much for your service and I like the glasses. They fit my face and complement it very well. I got 2 pairs of glass. The price was right. Thank you very much and have a nice day.
Reviewed Nov. 22, 2022
Easy, fast and excellent condition for ordered pot of glasses. Had sunglasses ordered this time and came out perfect to the sizes described online. Currently I own about 4 to 5 pairs of glasses because how consistent the quality has been. Thank you!
Reviewed Nov. 22, 2022
I love Zenni optical. They are fast, efficient, and affordable. I also enjoy them keeping my prescription on file for fast and easy ordering. I do wish they kept some of the older styles in stock, but the new ones are also great. I love my new glasses!
Reviewed Nov. 22, 2022
Both pairs of glasses I received were accurate and comfortable. The blue light filter and laser pointer come in handy. Delivery time was accurate. Haven't had any issues with my eyes hurting or struggling from dryness. Thank you guys for the great service and I look forward to buying through you again.
Reviewed Nov. 22, 2022
My glasses never arrived to my home, most likely an issue with my post office. Zenni quickly helped me with a new package. As a long time Zenni customer, I am very glad they were able to help me so I could receive my glasses.
Reviewed Nov. 22, 2022
This is my favorite pair so far. I just can't believe how much money I was spending on glasses before I found Zenni. I am telling everyone about how easy it is to get great glasses at a fantastic price. Want to thank Clark Howard for telling us about your company
Reviewed Nov. 22, 2022
Great company to do business with; never been disappointed. I have ordered several pairs from Zenni; and have always had excellent service. Shipping is quicker than my optometrist; and so much cheaper. I have recommended this company to several friends and they have had good experiences also.
Reviewed Nov. 22, 2022
Another amazing pair of glasses received! This is my fourth pair of frames that I have received from Zenni and they just get better with time. I was very excited to get my new prescription so I could order new frames. From the accuracy of the prescription down to the detail of the frames, everything is spot on. I've said it before, but Zenni has earned a loyal customer out of me.
Reviewed Nov. 22, 2022
The glasses I ordered were to my expectations. I like the style and the glasses fit well. They were as described in the picture offered. Delivery was quick and the glasses were packaged nicely. I will be ordering from Zenni again when I am ready for a new pair. Thank you!!
Reviewed Nov. 22, 2022
My experience with Zenni Optical was great. I am extremely pleased with how quickly I received my order and how easy the website made it to order and select my glasses. I have and will continue to recommend Zenni to friends and others I know that are in need of affordable and well crafted glasses.
Reviewed Nov. 22, 2022
I have ordered 5 pairs of glasses from Zenni & they never disappoint. Perfect RX fit, perfect try ons before you buy. My family and I are lifetime customers. The only thing I wish I had known was that for a combination or oily skinned female I needed oil resistant on my first pair.
Reviewed Nov. 22, 2022
Great service and products were great. Affordable and worth every penny. Helps when you have to replace glasses. Now I can have glasses on hand. We have had to replace several pairs after our puppy has gotten ahold of our youngest son's glasses.
Reviewed Nov. 22, 2022
I love my new glasses! They came as expected and were just perfect. The price was affordable and with a bit of help, I was able to figure out how to put in my prescription. I did purchase bifocals. Thank you!
Reviewed Nov. 22, 2022
Very happy with the purchase, had single version lens and frame, comfortable wear, no headache, clear version. It is my second pair same glasses, bang for the buck. Would definitely go with Zenni Optical again for third pair. I had all coating upgrade, love it.
Reviewed Nov. 22, 2022
When I first ordered I got the wrong size glasses at first. Sent them back and got store credit and another pair. Got them and love them, fits great now, though I had to get different glasses, but it’s ok.
Reviewed Nov. 22, 2022
Glasses are cute and arrived quickly. The prescription is accurate and the price is fair. Zenni has not let me down yet. I have ordered from them for the past few years and even though I wear contacts a lot I keep an updated pair of Zenni glasses around.
Reviewed Nov. 22, 2022
I was skeptical, I was waiting for it. When I got it was definitely a hat it was online and I wear it every day. I’m definitely coming back for another one. The price was affordable and I would actually recommend other to be okay to order from this website.
Reviewed Nov. 22, 2022
Glasses came for my daughter and she loves them and I love the price. The prescription matched perfectly! We will definitely order more! Ordering online was so easy and they even provided the ruler necessary to make the measurement needed for the order that our eye doctor did not have.
Reviewed Nov. 22, 2022
This is my second pair from Zenni. Really like this pair. Nice fit and don’t leave marks on the bridge of my nose. They are lightweight and stylish. I like that they have a variety of frames to choose from.
Reviewed Nov. 22, 2022
I had some reservations about ordering glasses I’ve never tried on before but I’m absolutely obsessed with the glasses I received! The fit is perfect and I had zero problems with the prescription. I will definitely be ordering another pair.
Reviewed Nov. 22, 2022
So easy to find a pair I like. I’ve ordered 2 so far and plan to order more! Also easy to order multiple pairs with my saved prescription. I’ve recommended Zenni several times already! You can’t beat the prices. My next order will be sunglasses.
Reviewed Nov. 22, 2022
These glasses were perfect for my daughter. She loved them and I was extremely happy. The shipping was fast and the communication was great from the purchase to the shipping. I will definitely order more glasses from Zenni. I have ordered at least four pair of glasses from Zenni and have not been disappointed yet.
Reviewed Nov. 22, 2022
I’ve always had a positive experience with Zenni Optical. My orders come quickly. The prices at Zenni Optical help make eyewear accessible in a world where not much else is. I’ve recommended this site to family and friends many times. I enjoy the many options and discounts associated with the loyalty program. Zenni has helped my parents get new glasses while on a strict budget that never allows for glasses to be purchased. I would not change anything about this company.
Reviewed Nov. 22, 2022
I ordered a single-vision pair of glasses and they fit great. The prices at Zenni are very competitive and their turnaround time from ordering and receiving glasses is fast. Tracking your order is very easy. I highly recommend Zenni and will purchase more glasses in the future.
Reviewed Nov. 22, 2022
I had a great experience. And received my order ahead of schedule. My only complaint would be that received notice of delivery a day before my school logged it as received. That is likely the university and not this company but it did cause some confusion. Overall great experience like always.
Reviewed Nov. 22, 2022
My glasses fit me perfect and I can see out of my glasses so good. I’m totally hooked. Best pair of glasses I've had in over 10 years. I will definitely be ordering again soon. I am very happy to be able to have glasses I can finally see out of.
Reviewed Nov. 22, 2022
I love my glasses that I ordered, but still I have problems with finding ones that fit my nose bridge and I ended up having the same problem with these as well. It doesn’t bother me too much as I am able to see fine with them but it is still disappointing.
Reviewed Nov. 22, 2022
Zenni provides a solid service. The eyeglasses are well-made and accurate. And the shipping was prompt without incident. I have used this service for the past five years and I am very satisfied with my orders. I have suggested to friends and family this website and your products.
Reviewed Nov. 22, 2022
As has been my experience with Zenni, I ordered glasses, they arrived within one week, fit great, looked great. I'm very satisfied with Zenni, have been ordering my prescription bifocals from Zenni going on 8 years. My children and grandchildren also use Zenni. Always impressed with selection service and affordability.
Reviewed Nov. 22, 2022
My family and I love Zenni Optical. There are hundreds of styles and colors to choose from. And my most favorite is the price! We have been ordering from Zenni Optical for many years and will continue to do so for many years.
Reviewed Nov. 22, 2022
My glasses fit me so well. Also, the shipping was fast. I feel like looking for what to get was an easy process. I like how you can see what the glasses look like virtually. It helped me a lot. Zenni is the real deal.
Reviewed Nov. 22, 2022
Glasses came within the shipping period. There was an initial issue where the glasses were not what I ordered, but it got resolved. There was no issue with the second. What I assumed happened with the first pair is that someone's glasses got mixed with what I ordered.
Reviewed Nov. 22, 2022
Purchasing online from Zennir was user-friendly. All my orders have been correct and I have no issues at all with my glasses. Give them a try. Once you do order a pair of glasses, you would not be disappointed.
Reviewed Nov. 21, 2022
I have been customer for few years, me and my friends and family are love the glasses, the style design and affordable price. I always recommend to anyone I know where I get my glasses, and I have ordered so many pairs so I can keep in my car, my purse.
Reviewed Nov. 21, 2022
Very simple pair of inexpensive glasses for a costume showed up surprisingly quickly, and they're exactly what I needed. I'm always pleased with my orders from Zenni. Sometimes shipping can be slow, but not this time! Will order again for sure.
Reviewed Nov. 21, 2022
Glasses fit great, got here before expected date. They arrived within the week. Great price. I totally recommend. Had trouble with PD but figured it out and it is totally worth it. It came with a case and a lens wipe.
Reviewed Nov. 21, 2022
This is my third purchase from Zenni and I have been pleasantly surprised each time! Received within about two weeks and it is exactly as pictured. I love how they look the virtual try on was fairly accurate. Great quality! I will definitely order from here again!
Reviewed Nov. 21, 2022
The price is great. This company is much cheaper than a doctor’s office. Fast service. Different color options. We ordered preteen frames, but they are a little small for our 12 year old’s face. They are a little snug on his nose.
Thank you for posting your Zenni review of your most recent order for eyeglasses, o5175044901, placed on October 31, 2022, for one pair of single-vision eyeglasses with gray Transitions® T8 photochromic (light-sensitive, auto-tinting) lenses.
We were sorry to read that the frame you selected – full-rim, rectangular, acetate, spring-hinged, slate-colored I AM FEARLESS frame 4448112, with yellow on the 15-millimeter bridge and a frame width of 125 mm – is too tight on the bridge for the 12-year-old for whom you ordered these eyeglasses.
Consequently, we apologize for any disappointment you and he experienced as a result.
The U.S. Postal Service website advises that this order was delivered on November 10, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return these eyeglasses and order another pair with a bridge width that should fit the 12-year-old’s face, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5175044901.
You may return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5175044901, in the subject line of the email and please attach a copy of the prescription to the email.
However, before you return the eyeglasses for one of these refunds, we want to recommend the information in an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that the information contained in this infographic helps you adjust the frame, by pulling the rims apart to improve the fit on the bridge.
However, if this does not help, when you return these eyeglasses and prepare to order another frame that will fit the 12-year-old better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, if you decide that you would like to return these eyeglasses to us for one of the previously outlined refund options.
Reviewed Nov. 21, 2022
The glasses I received are amazing and came in great condition. I’ve actually ordered these pair beforehand and got them again since I really like the style. They came in safely and look great! There’s nothing much to complain about.
Reviewed Nov. 21, 2022
Really good product descriptions, complete with measurements. I really like the pair of glasses I got! After wearing contacts pretty much full time for about 15 years, the transition back to glasses was nerve wracking for me, especially the cost I was looking at if I was going to go through the eye doctor. Ordering online made me nervous in other respects, but I was relieved that what I ordered is what I got! They’re comfortable and I like the blue light filter since I’m stuck in front of a computer most days!
Reviewed Nov. 21, 2022
I have never used transitional lenses before, and I am very pleased with my most recent purchase from Zenni Optical. The transition lens are great! I will continue to purchase from Zenni Optical in the future. Great customer service and and fast shipping.
Reviewed Nov. 21, 2022
My glasses broke and I needed a replacement quickly. Was able to reorder the same ones easily. Been a customer for years and this one one of the many reasons why. Have already recommended to friends and family and will continue to do so!
Reviewed Nov. 21, 2022
I think they do a great job for the most part. The custom engraving is probably the best part about the glasses. I was a big fan of the red and black with the one pair I ordered. The centering was very close to what I wear.
Reviewed Nov. 21, 2022
I like my new glasses they are perfect, they fit me just fine and I am grateful for my coworker for telling me about this website because I didn't know an affordable website that does glasses than the doctors, I will recommend this website to other people I know and for those in need for the future. Thank you for this review.
Reviewed Nov. 21, 2022
Great product and always on time. This time I reordered two pair of glasses that I previously ordered for my daughter and I and they were both perfect. It is nice to be able to just reorder online instead of going into a DR office.
Reviewed Nov. 21, 2022
I've previously ordered from Zenni a while ago but had gone to an in person store for my frames when my vision changed. Recently from the in person frames, they shattered very easily by accident. I ordered from Zenni as a replacement which was not only cheaper than the in person frames but also more convenient for me to look for what I wanted. After ordering, they arrived a day earlier than expected. The clip-on sunglasses for my glasses were super convenient and easier than getting prescriptions glasses to switch between glasses. I truly adore my new glasses and how they fit my face and how convenient it is.
Reviewed Nov. 21, 2022
My new sunglasses fix and work great. They work way better than my old glasses that I got from a local retailer. I will definitely shop here again. The website is easy to use, the shipping is fast, and the prices rock!
Reviewed Nov. 21, 2022
Always love my Zennis, just had an updated prescription and I have ordered glasses for a few years now. Never a bad pair. I tried a new style than I’m used to but I really am liking them a lot. Thank you Zenni for lots of options.
Reviewed Nov. 21, 2022
Wish they hadn't taken so long but we love them. We will most definitely continue to shop with Zenni! Hopefully there will be more choices for children as there are barely any for boys and my daughter wants rainbow glasses and the only ones I found were expensive. Zenni is not expensive for adults. I don't understand why it's so pricey for kid frames.
Reviewed Nov. 21, 2022
Got glasses for my daughter. She loves them. Doesn’t fight me to actually wear them. Was excited to show all of her friends her new glasses. The glasses were shipped very quickly to us. Made great and very affordable. She loves her glasses.
Reviewed Nov. 21, 2022
This was a great experience and I feel like it was great. I wasn’t expecting the glasses to be such good quality because they were so cheap but they were in amazing quality and even better than I expected them to be.
Reviewed Nov. 21, 2022
We've always ordered glasses from our optometrist, but wanted to try a cheaper option. You can definitely tell these aren't high end, name brand frames, but they are really good for the price. The prescription was accurate and the glasses arrived in a timely manner.
Reviewed Nov. 20, 2022
Zenni is amazing. It was also cheaper to get glasses through them than it is through the eye doctor where my daughter goes to get her glasses. They're all affordable. When we were at the eye doctor, the frames alone were $80 and then her prescription, I had to go and get that from the doctor's office. They were really cool about it. But Zenni nailed it out of the park. The quality is amazing. It didn't feel cheap. The cases are also awesome. They also have that microfiber on the bottom of that plastic case. It protects your eyeglasses so they don't get scratched.
My daughter loves the glasses. I was afraid they're gonna be on the cheaper side and not have the quality of a regular pair of glasses, but surprisingly, they were very good build quality and sturdy, and my daughter still got them. I was really impressed. They also had all the options. I was really nervous because they said you need to figure out the center of the pupils. But they had that offered there to print off. They also walk people through it, so it was really nice. Their website was really nicely laid out. Everything made sense. It was super easy for a guy that's never bought glasses online. We're gonna definitely order more from Zenni.
Reviewed Nov. 20, 2022
I really love my glasses! I am so happy I found this site and was able to download it on my phone, instead of going to the optical store waiting forever for glasses that can take weeks to prepare. When I found the glasses that I like they came so fast! I can’t wait to order more, I’ve even getting tons of compliments and ask where I got them from and of course I referred them to Zenni. :)
Reviewed Nov. 18, 2022
The quality of the Zenni product is okay. The frame has some design issues, but the lens is fine.
Reviewed Nov. 18, 2022
The glasses were cute and a great price but I can not see out of them right. They must have been made wrong or maybe they are just very poor quality lenses. I guess you get what you pay for. I was disappointed.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5114152047, placed on October 6, 2022, for one pair of single-vision eyeglasses.
We were sorry to read that you with these glasses, and we apologize for any dissatisfaction you experienced as a result.
We see no notes in the database record of the order indicating you contacted us about any vision issues you experienced with these glasses.
Nevertheless, the U.S. Postal Service website advises that the order was delivered to you on October 14, 2022, which means that it was a few days outside its 30-day warranty period when you posted your review, on November 18, 2022.
However, insofar as this is the first order you placed, we can make a one-time customer service exception to extend the warranty period on your behalf and invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5114152047.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5114152047, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
Reviewed Nov. 17, 2022
I have had the same pair of glasses for two years now so I was really ready for an upgrade. This pair is similar to my old pair but smaller, which is exactly what I needed because the others kept slipping off of my face. Which two years worth of wear added to that along with me losing some weight. The glasses did take a while to arrive but that was a mishap on the postal service’s part. When I opened them I couldn’t believe how nice they are. Hoping to get a year or so’s wear out of these. I’d definitely reorder this pair in the future.
Reviewed Nov. 16, 2022
One of the last pairs I ordered arrived with the side leg of the frame skewed out. They were impossible to use as is. I added a few rubber bands to the hinge, and they more or less fit. Quality control issue?
Thank you for posting your Zenni review.
We were sorry to learn that one of the frames you ordered arrived with a defective temple arm, and we apologize for any disappointment you experienced as a result.
If the frame to which you refer is full-rim, square, flexible-plastic, tortoiseshell frame 2030339, with a frame width of 143 millimeters, from your order o5150637062, placed on October 21, 2022, we want to confirm that the U.S. Postal service website states that this order was delivered to you on October 31, 2022, which means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5150637062, to the customer service representative who answers.
Also, please take a picture that shows the issue with the frame’s temple arm, since the customer service representative will ask you to email the picture of the frame to them so that they can see that the frame is defective.
When the customer service representative sees from the picture that the frame is defective, we can offer to remake the eyeglasses for you for free, and you will not have to return the glasses with the defective temple arm.
However, if the frame in question was from one of your two previous orders, since these orders were placed in July 2022, we are sorry to confirm that these orders are beyond their 30-day warranty periods.
Order o4924709259, placed on July 23, 2022, contained full-rim, rectangular, flexible-plastic, red frame 2018918, with a frame width of 137 mm.
Order o4874959451, placed on July 5, 2022, contained full-rim, rectangular, plastic, blue frame 278216 with multicolor temple arms and a frame width of 134 mm.
If the defective temple arm is on one of these frames, you may place a new order for the frame with nonprescription lenses, and you will only have to pay the cost of the frame and the $4.95 Standard shipping fee.
When you receive the frame with the nonprescription lenses, you may remove the nonprescription lenses from the new frame, and you may remove the prescription lenses from the frame with the defective temple arm and install them in the rims of the new frame.
Here is a how-to video found toward the middle of the bottom of every page of our website, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim.
When you are ready to perform the lens-swapping task, we invite you to telephone Zenni Customer Service, and anyone who answers will be happy to stay on the phone with you and talk you through the lens-swapping process.
We thank you again for posting your review, and we hope that the information we provided is helpful.
Reviewed Nov. 16, 2022
I used the try on with a photo and my glasses fit exactly like it showed!!! It is easy to order and with quick turnaround. This is my third or fourth pair from Zenni and I highly recommend them! I will definitely be ordering another pair soon!
Reviewed Nov. 16, 2022
I have been ordering glasses from Zenni for about 10 years! I love that I can get multiple styles for such low prices. I have had a few that weren’t just right but only a couple pairs and I’ve ordered at least 20 pairs from them. The shipping only took 1 week and the “try on” feature is much better now too. I will continue to get extra glasses from Zenni and always recommend it to friends especially ones who mostly wear contacts.
Reviewed Nov. 15, 2022
I am very pleased with the glasses I ordered from Zenni after I had cataract surgery and need minor RX to help with driving. I got them in less than 10 days and they are great. The cost was very pleasing.
Reviewed Nov. 15, 2022
Wow, to say that I love Zenni is an understatement! I have over 30 pairs and I love each and every pair. Reasonably priced, tons to choose from and most often, very quick delivery. Do yourself a favor and get ya some!
Reviewed Nov. 15, 2022
The glasses I got came quickly and work great! The virtual try-on feature was very helpful and accurate when choosing which pair to buy and the extra features (such as blue light protection) are very nice to have when working on a computer.
Reviewed Nov. 15, 2022
The experience ordering glasses through Zenni was outstanding! The virtual try-on is helpful, the selection is extensive, and the price is unbeatable! My only issue was small: it wasn't clear that the glasses came with a case, so I paid for one that I don't actually need. Small problem, but worth noting. The glasses themselves feel solid and are just as cute in person as they were online. I'm a happy customer!
Reviewed Nov. 15, 2022
I love ordering from Zenni and the price cannot be beat. I am however so sad that the kids glasses aren't three year old friendly. Should I have expected more? Not really but I wish there was a friendly way to get the glasses fixed.
Thank you for posting your Zenni review of your order o5163340033, placed on October 26, 2022.
We were sorry to read that the frame you selected – full-rim, rectangular, plastic, spring-hinged, purple frame 124817, with bird and butterfly designs on the temple arms and a frame width of 121 millimeters – was not sturdy enough to withstand the wear and tear caused by a three-year-old wearer.
Consequently, we apologize for any disappointment you experienced as a result.
We want to suggest that you purchase the frame again, with nonprescription lenses, and you would only pay the cost of the frame, $9.95, and the $4.95 Standard shipping fee.
Although the purple model, 124817, is out of stock, the frame also comes in blue (124816, more like a greenish teal), pink (124819), and translucent (124823).
When you receive the frame with the nonprescription lenses, you may remove the nonprescription lenses from the new frame, and you may remove the prescription lenses from the broken frame and install them in the rims of the new frame.
Here is a how-to video found toward the middle of the bottom of every page of our website, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim.
When you are ready to perform the lens-swapping task, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to stay on the phone with you and talk you through the lens-swapping process.
We thank you again for posting your review, and we hope that the information we provided is helpful.
Reviewed Nov. 15, 2022
I have purchased multiple pairs of glasses from Zenni including prescription bifocal and monofocal regular glasses as well as prescription sunglasses. There was only an issue with one pair and Zenni made it right. Good customer service. No complaints.
Reviewed Nov. 15, 2022
I was really, truly surprised when I got my first 2 pairs of glasses from Zenni 4 years ago. The glasses are plastic - not glass - and so they last quite a while but are subject to scratches over the long term. I probably spend $50 every 10-12 months on a new pair. This is actually really nice as it means new frames (I have children and my frames get beat up) and a new style. My wife takes better care of her Zenni glasses and so she still actually has her first pair and they're in decent shape. I really can't recommend these enough. Paying $300 dollars for a pair of glasses from an optometrist is just an insane concept to me now.
Reviewed Nov. 15, 2022
This was my first time buying glasses online and I was nervous. I even ended up ordering a new frame to Zenni that had no reviews or the digital try on option. But it worked out great! The frames look amazing and they came well wrapped so they weren't damaged during transport.
Reviewed Nov. 15, 2022
This was my first experience with Zenni prescription glasses. The frames were good for a backup pair, but the prescription lenses were off. It’s kind of wavy and not strong enough. I’ve ordered glasses online from other vendors with no issues, so I think it was the manufacturer. I could make them do in a bind, but I’ll order elsewhere next time.
Thank you for posting your Zenni review of your order o3157806930, placed on October 5, 2022, for one pair of single-vision distance eyeglasses.
We are happy to know that you are satisfied with the frame you selected – half-rim, stainless-steel, red frame 3216618, with a frame width of 131 millimeters – but we were sorry to read that you had issues with your vision through the lenses.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on October 15, 2022, so the order was within its 30-day warranty period when you posted your review on November 15, 2022.
Therefore, if you would like to return these eyeglasses to us for an inspection of the prescription, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o3157806930, to the customer service representative who answers.
Please also have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o3157806930, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
Reviewed Nov. 15, 2022
I have ordered numerous pairs of frame 312012 and love them EXCEPT that the temple pieces are so slick that if I bend over even a bit, my glasses fall off -- into the toilet. I really wish you'd rubber-coat those temple pieces.
Reviewed Nov. 15, 2022
Great service and glasses. I would recommend Zenni to my friends, and have. Can’t beat the glasses, quality, and price. I need another pair of glasses, and will be ordering them as soon as I get another prescription. It’s a pleasure doing business with this company.
Reviewed Nov. 15, 2022
I can’t count the number of people I have recommended Zenni to lol. I have bought numerous pairs of glasses from them and will continue to do so as long as I need corrective lenses. The quality of the glasses is great, and it is so convenient to be able to order extra lenses for different things such as night driving or sunglasses. I got my glasses in a very timely manner and they look and feel great. I will always recommend Zenni before anywhere else for glasses.
Reviewed Nov. 15, 2022
My glow in the dark glasses could hardly be called such. The glow is just barely visible in a completely dark room. The prescription itself feels slightly off. Wearing the glasses for one day gave a me a massive headache. Very disappointing.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5121892417, placed on October 13, 2022, for one pair of single-vision distance eyeglasses in full-rim, rectangular, flexible-plastic, glow-in-the-dark frame 8111319, with a frame width of 137 millimeters.
We were sorry to read that the frame is barely changing color in a dark room, and that the prescription in the lenses seems off.Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on October 22, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5121892417, to the customer service representative who answers.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, including the glow-in-the-dark property of the frame, we will offer to remake them for you for free.
However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5121892417, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
Reviewed Nov. 15, 2022
I was a little uncertain to order glasses online, but Zenni made it super easy. Since I wasn't sure, I ordered one of the cheaper pairs and I am still blown away with how great they are. Now that I know how easy it is, and that they do actually get your prescription right, I plan on ordering more!
Reviewed Nov. 15, 2022
I didn't like the first pair I ordered because they ended up being sparkly which isn't my favorite, but it was really easy to return them and get new ones, which was nice. Glasses are cheap but good quality too. Would recommend to a friend.
Reviewed Nov. 15, 2022
I have been using Zenni for my glasses for at least the last 10 years! Out of the dozen or so orders with multiple glasses my only rant would be that the glasses get retired too soon! Still love them!
Reviewed Nov. 15, 2022
The pricing is definitely hard to beat, but the glasses don’t fit my five year old. With how thick the plastic is, I don’t see any way to even attempt to adjust them. She loves the color, but they are constantly sliding off her face. We were also told that they probably aren’t as good for her astigmatism, so we will be looking elsewhere. Thank you for being so affordable though :).
Thank you for posting your Zenni review of what appears to be the first order you placed with us – order o5150902968, placed on October 21, 2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature in kids’ full-rim, round, acetate, spring-hinged, pink frame 4439219, with multicolored stripes on the temple arms and a frame width of 126 millimeters.
We were sorry to read that this frame does not fit your daughter well, and we apologize for any disappointment you and she experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on October 29, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5150902968, to the customer service representative who answers.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5150902968, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a new pair of glasses in a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
Reviewed Nov. 15, 2022
Online ordering experience was very easy and informative. Purchase was an unbelievable value. Shipping took a while but that was expected and a worthwhile trade-off. Product build quality is excellent so far.
Reviewed Nov. 15, 2022
I recently received my 3rd pair of glasses from Zenni. I worry about being accurate when ordering from my prescription, but Zenni makes that part easy too. I chose a pair that I thought looked good on me from the "try-on" feature. My glasses arrived 1 week later and I'm still in love with them!
Reviewed Nov. 15, 2022
First time ever ordering a pair of glasses. I was so worried they wouldn't fit but they fit perfect. I measured a pair of glasses at home to get an idea of the sizing on what I was looking at. Even got clip on sunglasses that fit the frame perfectly. And the price was so reasonable compared to the stores.
Reviewed Nov. 15, 2022
I placed an order on 10/14. The glasses were not quite right. My daughter complained of blurry vision. We called Zenni and they asked us to have the lens verified at the optometrist’s office. We did it that day. The optometrist verified that the lens didn’t match the Rx for the left eye. We contacted Zenni again for a shipping label for a replace of the lens that is incorrect. That process was really smooth. It is now 11/15 and I’m going back and forth trying to get the glasses that I paid for with the Rx that was entered and submitted correctly. I won’t do business with this company again. They still haven’t made it right. They just want to argue. I have sent screenshots of the order and the Rx. It matches. They are telling me it doesn’t. I don’t know where the disconnect is?
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5133292872, placed on October 14, 2022, for one pair of single-vision eyeglasses, with our Blokz® blue-light-blocking feature, for your daughter.
We were sorry to learn that when you entered the prescription for these eyeglasses, you misinterpreted the left eye Cylinder correction, -0.50, as +0.50, and we apologize for any misunderstanding you experienced as a result.
Insofar as the prescription was entered incorrectly on the order, we will be happy to issue a 50 percent refund of the price of the eyeglasses to the credit card used to pay for the order.
We asked our lab to issue this 50 percent refund, and you should receive an email from our lab later today, November 16, 2022, or tomorrow, November 17, 2022, confirming the 50 percent credit card refund with a transaction number.
We hope that this refund will resolve this matter to your satisfaction.
Reviewed Nov. 15, 2022
I broke my old glasses and needed new ones. So I decided to try Zenni. It did take a few weeks to get them but perfect for the price. The sunclip does not match the frame but for $5, I didn't expect much.
Reviewed Nov. 15, 2022
Although I have a prescription, I have never bothered with glasses— until I started clarinet lessons and found I had difficulty reading the music on the stand! My doctor told me to measure the distance from my eyes to the stand, then adjusted my prescription for a dedicated pair of glasses for playing music. I ordered from your company, they arrived quickly and they work great!
Reviewed Nov. 15, 2022
The return process was smooth and efficient. I received my label to send the first pair of glasses back quickly and the refund was on my account within a few days. My replacement glasses came in much faster than I anticipated.
Reviewed Nov. 15, 2022
The glasses are ok..but frame needs tightened up and the shipping takes too long to receive the item…but other than that I love them and will be ordering the same pair with the same prescription but this time a different color…I’m ordering the peach color and could you all please tighten the frame up so they won't slide.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5150632311, placed on October 21, 2022, for one pair of single-vision eyeglasses in full-rim, browline, mixed-material, red and gold frame 195418, with a frame width of 144 millimeters.
We were sorry to read that you found that shipping took longer than you would have preferred, and we apologize for any disappointment you experienced as a result.
You selected Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise.
The U.S. Postal Service advises that the order was delivered to you on November 5, 2022, the 11th business day after you placed the order, within the seven-14-business-day delivery-time promise.
We want to confirm that we also have an Express shipping option, for $18.95, which comes with a five-10-business-day delivery-time promise, and the glasses are delivered by FedEx.
We were sorry to read that you feel that the frame is too loose, so we want to advise of an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
You may also want to order a repair kit, labeled Fix, found in the Accessories section, in the column headed SHOP BY CATEGORIES, toward the bottom of the left-hand side of every page of the Zenni website.
If the issue is that the frame does not fit you well, and an adjustment or tightening of the screws does not resolve the issue, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we thank you again for posting your review.
Reviewed Nov. 15, 2022
These are my second pair of the exact same glasses and couldn't be happier with both of them now! My first pair was stretched out so needed new ones! Great products with last a good long time! Highly recommend them to anyone looking for dependable glasses!!
Reviewed Nov. 15, 2022
I was concerned about ordering glasses online. The first pair I received was fabulous. The second pair I order I ordered reading glasses not progressives. My fault. Return not an issue. I had to return another pair because I simply didn't like. Disappointed with me not Zenni. Return process is seamless.
Reviewed Nov. 15, 2022
As someone who has a hard time picking out frames that I think suit me or I feel comfortable in, I really loved the options that Zenni had to offer and the virtual try on feature. It made shopping online so much easier, and the price was even better!
Reviewed Nov. 15, 2022
I ordered prescription sun shade. I was hesitant first but when I received my glass I was like wow. It was more perfect than I expected and very affordable. The shade and my prescription was perfect. I would recommend to everyone. For any kind of prescription glasses Zenni optical is the way to go.
Reviewed Nov. 13, 2022
My order was placed and confirmed September 30, sent to manufacturing on October 2, shipped out October 11, and arrived at my PO Box on Hawai'i island on October 13. New glasses with high index lenses, clip-on sunglasses, in under two weeks for under $60, shipped to Hawai'i: A true miracle in these 'modern times'.
Thank you so much for posting your very gratifying Zenni review of your first experience ordering eyeglasses from us.
We are delighted to know that you are happy with the shipping time of the glasses, and of course we are pleased to know that you are happy with the glasses themselves.
Thank you again, Mr. Almony, for taking the time to post your favorable review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
Best Regards,Zenni Customer Service
Reviewed Nov. 12, 2022
My adult children use Zenni and I used them a long, long time ago and I was satisfied with the glasses that I ordered. I like the price point. The styles are good. I like to be able to get on the internet and choose what I want and order it.
Reviewed Nov. 11, 2022
I've been ordering glasses for my son through Zenni and it's affordable. That was the one thing that I really like about it. The quality is good and the shipping is without any hassle. Everything was done online and the navigation on their website is super easy. But it would have been nicer if they had faster delivery and shorter turnaround because I get this thing for my son, and sometimes he breaks it accidentally. But when I order, it takes a while.
Reviewed Nov. 10, 2022
It was easy to order online from Zenni. I didn't have any trouble with them. It was also easier than going to an eye doctor. The quality of their products is also good.
Reviewed Nov. 9, 2022
I’ve used Zenni several times. The price difference is incomparable to buying in the store. You could buy one and hate it, and buy another one and you can still save money.
Reviewed Nov. 8, 2022
The design and quality of the Zenni products are fine. They're also cheaper than the ones from the regular doctor. You can also get them within a week.
Reviewed Nov. 7, 2022
I liked the glasses from Zenni. The glasses I got are all good, except for one pair which broke really easily. I also liked their website. I was very well pleased.
Reviewed Nov. 6, 2022
I was specifically looking for safety glasses and Zenni has a good selection. Purchasing them online was also very easy.
Reviewed Nov. 5, 2022
I've been purchasing from Zenni for two years now and I like how affordable they are. The quality of the products is good too.
Reviewed Nov. 4, 2022
We had been looking for a new option for my son, who is eight and breaks his glasses all the time. My husband had seen Zenni. When we talked to my son's ophthalmologist, he said that he uses Zenni and he really likes it. It was very encouraging to hear that. I was like, “Okay, we'll give it a shot.”
Reviewed Nov. 3, 2022
My experience with Zenni was amazing. I ordered from them three times. I like the glasses and they're nice and cheap. They're durable, too.
Reviewed Nov. 2, 2022
Zenni had great prices and styles. They're awesome and I highly recommend them. My wife and I both have rainbow-striped glasses and every time we wear those out, people say how much they love them. Every time, I say, "I got it from Zenni."
Reviewed Nov. 1, 2022
I ordered these for my 8-year-old to give her more variety and she wears these more than the ones from the eye doctor's office. They are durable and stylish. She loves the look and feel. I plan to order for myself now.
Thank you for posting your very gratifying Zenni review of the eyeglasses you ordered for your eight-year-old daughter.
We were delighted to learn that she loves the frame you selected for her single-vision eyeglasses with our Blokz® blue-light-blocking feature – kids’ full-rim, square, flexible-plastic, spring-hinged, black frame 2011021, with a yellow interior and a frame width of 127 millimeters.
It is good to know that, based on your and your daughter’s satisfaction with her glasses, yesterday, November 1, 2022, you ordered a pair of single-vision distance glasses with Blokz® for yourself, in full-rim, rectangular, flexible-plastic, spring-hinged, mocha ombre frame 2027115, with a frame width of 139 mm.
Of course, we hope that you will be just as satisfied with your eyeglasses as you and your daughter are with hers, and we thank you again for posting your heartening review.
Ms. Booth, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
Reviewed Nov. 1, 2022
I've used Zenni before. Their website is user-friendly. Their products have very good quality, as well. I also like their cost.
Reviewed Oct. 29, 2022
I’ve been ordering from Zenni for a while and I’ve pretty much always been satisfied with what I got. I did an add-on to one of the orders, and it was the blue light but I wasn't crazy about those. But all the other features, I really liked. Before, when I order from the optometrist and it was usually with insurance, I would pay no less than 200 but sometimes 300. But for the last pair of glasses that I ordered from Zenni, I paid around 65. So it's a huge price difference and it's just a really great deal for what you're getting.
The quality has been very good for the glasses. I like the way the frames look. They have several different face shapes so you can kind of see how it looks. When they arrive, they look just like they do online and they're sturdy. They don't look like they're cheaply made. You can see very well out of them, provided that you put the correct prescription in. I put my prescription from the optometrist. So I was satisfied knowing that the prescription I put in was the one that was in the glasses because I was able to see very well out of them. They even would send you the little measurement thing so you can measure your pupillary distance. I have no intention of switching to any other company because I've been pretty much satisfied with my orders from there.
Reviewed Oct. 28, 2022
I bought two pairs of prescription glasses for my son and I love how affordable they are. They hold up well and I usually get the added anti-reflective and anti-scratch, and it’s great quality. I had to cancel a purchase and Zenni handled it well. I lost my son’s glasses so I reordered them and then, I ended up finding the glasses. They cancelled my order with no problems. I enjoy Zenni and I recommend them to everyone. They're the best eyeglass purchasing site around.
Reviewed Oct. 24, 2022
The right side of the frame is kind of off, like they were not put on correctly. They sift to the left, which causes it to sit slightly off on my face. I have to push the right side all the time so that it sits on my face correctly. No matter how much I bend them, they will not fit my face correctly. It's a bit annoying, but it's one of the downside when ordering glasses online.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5089537373, placed on September 26, 2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that there is an issue with the frame you selected – full-rim, square, flexible-plastic, tortoiseshell frame 127925 with teal temple arms and a frame width of 142 millimeters – which sits crookedly on your face.
Consequently, we apologize for any dismay you experienced as a result.
Therefore, we want to advise of the instructions we provide in an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that the information in this infographic helps you adjust the eyeglasses frame to make it fit you well and rest straight on your face.
However, if you cannot adjust the glasses to straighten them out, we to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5089537373, to the customer service representative who answers.
The U.S. Postal Service website advises that this eyeglasses order was delivered to you on October 6, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
The customer service representative who answers may ask you to email them a picture of the glasses that shows their crookedness.
If we see on the picture that the frame is crooked and cannot be straightened out, we may advise that we can remake the glasses for you based on the evidence provided by the picture.
But if we cannot discern any defects on the frame from the picture, we will ask you to return the glasses to us for an inspection.
We will email you instructions to return the glasses to us for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds that the frame is defective, we will offer to remake the glasses for you for free.
But if our inspection finds no manufacturing issues with the frame, we can offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5089537373, in the subject line of the email, and in the body of the email please attach pictures that show that the frame is bent.
We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.
Reviewed Oct. 22, 2022
This was my first pair of glasses that I ordered from Zenni. I am very happy that I decided to order this pair of glasses and I will be getting more of my glasses from Zenni from now on and recommend to others.
Reviewed Oct. 21, 2022
I enjoy the interaction with your company I received the sunglasses but the RX# was wrong. Your company provided me with a full refund so I could get the correct sunglasses. Thanks Zenni! When I reordered the sunglasses I called in and the Agent walked me through the order making sure I got the right RX#.
Barb **
Reviewed Oct. 21, 2022
I have always been satisfied with the glasses I have received from Zenni Optical. They come with minimal adjusting required and ready to use immediately. The prices are better than I can ask for compared to what insurance charges for extra add ons I need. Thanks.
Reviewed Oct. 21, 2022
Super appreciate that my prescription was saved. I used my previously purchase for comparison and was able to pick new frames I really love! I appreciate that it takes so little effort on my part and the cost is significantly less than it would be at the eye Dr.
Reviewed Oct. 21, 2022
I love my glasses! They were shipped pretty fast and got here sooner than I expected! They're very nice and I like them a lot! I got metal frames and I wasn't really sure what to expect with them being so cheap, but they are really good quality and just like something you would get at the eye doctor, except 10x cheaper! They look fantastic and work great!
Reviewed Oct. 21, 2022
I’ll start with the downside: The plastic starts to hurt the top of my ears after about 7 hours of constant wear. This is my 1st purchase from Zenni. I’ll be honest, their return policy made me nervous, especially because their virtual try-on wasn’t very accurate. I’ve had these for about 3 weeks now. My eyes took a while to adjust to them, but now they’re my go-to pair. I love that they are visually comparable to the expensive Warby Parker frames I wanted, and they virtually disappear on my face. I have a low bridge, and surprisingly these don’t slip down my nose at all, even with my head down.
Reviewed Oct. 21, 2022
I ordered my husband and son's glasses a few months ago and I completely forgot how many times they misplace their items. So I decided to order them an emergency pair and I didn't need to worry about whether I'd go above budget because the glasses are priced pretty decently compared to just getting your glasses at the optical place.
Reviewed Oct. 21, 2022
I only have one question; with the kid's flexible frames, are the lenses supposed to be able to pop out of the frame? If so, then I have no complaints or concerns. If not, then my only complaint/concern is the lens properly being shaped to fit the frames.
Thank you for posting your Zenni review of the frame you selected for your order o5089944059, placed on September 26, 2022, full-rim, rectangular, flexible-plastic, purple kids’ flexible frame 2021217, with a frame width of 123 millimeters.
It is fine if you can easily remove the lenses from the rims of the frame, but if the lenses tend to pop out when the frame is slightly bent, this would be a problem.
However, if it seems as if one or both lenses are not cut to securely rest in the rims of the frame, and that one or both lenses seem loose in the rims, this also would be a problem.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5089944059.
We may ask you to take pictures or videos of the lenses in the frame when the frame is being bent, so that we can see if the lenses are loose in the rims of the frame.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5089944059, in the subject line of the email, and in the body of the email please attach pictures and a video showing the lenses being loose in the frame when the frame is being bent.
If it appears that there is a manufacturing issue with the glasses, we will email you the instructions to return the eyeglasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
We very much hope to hear back from you, so that we may see if the lenses are loose in the frame’s rims, and if we do, issue a free remake of the glasses.
Reviewed Oct. 20, 2022
I have communicated with Zenni specialist be made an order, and I was told, if the glass doesn't meet my expected, they will replace a new one without any cost. After communicated with the girl name is Jennifer, she told me, "No need worry about anything," if the product doesn't work, they will do full refund or replace a new one. In fact, that was lying, and now after 4 months communicate with Bella, first time they told me, only refund 50% and has to be store credit, because this glass has my name on, so I told them, replace a new one and send to me. If new one still doesn't work, I can return them without refund me anything.
They disagree with this, now the eyeglass is a trash for me, and ruined my eye vision too, this is how ** do business, they don't care their reputation at all. Stay AWAY from them especially when you have prescription and need a better reading glass. Stay away from them. If you need reading glass, DOLLAR TREE reading glass even better than ZENNI.
Thank you for posting your Zenni review of your order o4775756429, placed on May 29, 2022, for single-vision reading glasses with our Blokz® blue-light-blocking feature.
We were sorry to read that you could not see well with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
You provided a copy of the prescription you received from your eye doctor that matches the prescription you entered on your order, but there was no pupillary distance (PD) on the prescription.
However, you placed a previous order on May 24, 2022, order o4775750564, which you canceled for a full refund on the same date you placed it, since you advised that you wanted single-vision reading glasses rather than single-vision distance glasses.
You entered a PD of 70 millimeters on that order, and you entered a PD of 67 mm on the subsequent order for single-vision reading glasses, so if 70 mm is your correct distance-vision PD, then 67 mm is your correct near-vision PD.
We emailed you instructions to return these eyeglasses to us for an inspection, and we also emailed you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we can remake them for you or fully refund what you spent on the order, $25.80, to the PayPal account you used to pay for it.
If our inspection finds no manufacturing errors, we can return the glasses to you or offer one of the two refund options we provide when there are no manufacturing errors on the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses.
We hope that you will return the eyeglasses to us for an inspection, so that we may inspect the glasses and, we hope, resolve this matter with a full refund if our inspection finds any manufacturing errors on the glasses, or with the return of the glasses to you or the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the glasses, if our inspection finds no manufacturing errors.
We look forward to receiving and inspecting the returned eyeglasses, in the hope that we may resolve this matter to your satisfaction.
Reviewed Oct. 20, 2022
These glasses are better than the ones I bought at the eye doctor for $200! The prescription is even better in these glasses! I will be ordering more! They are a little tight but I will know next time. Excellent price!
Thank you so much for posting your enormously gratifying Zenni review of the first order you placed with us, order o5091355695, placed on September 27, 2022, for one pair of single-vision eyeglasses.
We were delighted to read that you prefer these eyeglasses to the much more expensive ones you purchased from your eye doctor, and that you find the prescription is better in these glasses than the one in the eyeglasses you purchased from your eye doctor. Of course, we were also happy that you appreciate the low prices of our high-quality products.
However, we were sorry to read that the frame you selected – full-rim, square, plastic, translucent mist-colored frame 126012, with a frame width of 138 millimeters – is a little tight, and we apologize for any dismay you experienced due this matter.
Therefore, we want to advise of an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that this infographic is helpful.
In addition, we want to recommend the information we provide in another infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We thank you again, Ms. Bradley, for taking the time to post your favorable review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
Reviewed Oct. 19, 2022
I recently purchased glasses from them and not only was surprised at the price but how quickly I got them and the quality was way better than what I was expecting. I would recommend to anyone who was in the market.
Reviewed Oct. 19, 2022
Never fails. Orders are correct, timely, expeditiously. The process is always easy never complicated and self explanatory but if you need assistance they are easy to communicate with and very willing to help. Thank you so much Zenni for all your help.
Reviewed Oct. 19, 2022
Great product, great value, website could be a little easier to use. I found it difficult and knowing exactly what to do on the next steps. Don’t particularly like the little yellow on tens that my lens has but I guess that’s part of the anti-glare. Seems like the add-ons are a bit expensive in comparison to the value of the other things.
Reviewed Oct. 19, 2022
Glasses were exactly as advertised. They came quickly and were better than I’d imagine! They’re higher quality than similar glasses in this price range, and it didn’t cost too much extra to add blue light-blocking lenses and the clip-on sunglasses attachment. Definitely would recommend!
Reviewed Oct. 18, 2022
I love my new glasses so much. They're great quality and I love the way they look on me. They fit amazingly and I got the recommended blue light filter and glare resistance. The glare resistance is a lot better than my old glasses.
Reviewed Oct. 18, 2022
I love Zenni Optical for both my children's glasses and my own! There are so many styles to choose from and come so quickly! They also have the most affordable sunglasses again that are super cute! I easily use them at least once a year to update shades or glasses!
Reviewed Oct. 18, 2022
Good product so far. It was right and looks good and is what I expected. I would probably buy again. Price was good and was easy to order. It came quickly enough and I and happy with purchase so far.
Reviewed Oct. 18, 2022
Glasses were great, everything was nice size. Blue light block. Fit perfect, everything is great. Will definitely order again. Awesome product, frame is stiff and does not feel cheap at all. It was great. Amazing. Will be ordering in the next few days.
Reviewed Oct. 18, 2022
Very satisfied with how they fit without adjustments and have had many great compliments too. I'd recommend Zenni too. I look forward in the future to getting more glasses. I'll also give a very high rating to my family members. Thanks to Zenni I can afford to have multiple pairs to match my clothing attire too.
Reviewed Oct. 18, 2022
Ordered a pair of glasses for my son. The first pair didn't fit, which is the downside to ordering something you can't try on, but we were able to easily exchange them. He loves his new pair. They look great, they work well, and he absolutely loves that his name is engraved on the inside... really cool customization feature.
Reviewed Oct. 18, 2022
Zenni Optical was cheap and affordable. I like my glasses. I always tell others to check Zenni out.
Reviewed Oct. 18, 2022
Since I ordered prescription sunglasses, so I have not used them much at this point. The little I used them, they seem fine. I would be willing to use Zenni again. Zenni was recommended to me by two family members. Thank you.
Reviewed Oct. 18, 2022
The glasses felt great and the prescription was good. Unfortunately the pupillary distance felt off. I appreciate all of the pupil measuring devices but unfortunately those were sent too late. Would have been nice to have those sent first since my prescription lacked a PD measurement.
Thank you for posting your Zenni review of the first order you placed with us, order o5085297478, placed on September 24, 2022, for one pair of single-vision distance eyeglasses.
We were sorry to read that the pupillary distance (PD) feels off when you wear the glasses, and we apologize for any disappointment you experienced as a result.
We hope that customers can get their PD from their eye doctors, but we understand that some eye doctors decline to provide the PD to their patients.
Therefore, we provide this how-to video, found toward the middle of the bottom of every page of the Zenni website: https://www.zennioptical.com/c/how-to#howto-measure-pd
This order was delivered to you on September 28, 2022, according to the U.S. Postal Service website, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
If you would like to return these eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order number, o5085297478, and please advise of the refund option you prefer.
We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o5085297478, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the eyeglasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We very much hope to hear back from you, if you would like to return these eyeglasses and obtain one of these refund options, which we hope will resolve this matter to your satisfaction.
Reviewed Oct. 18, 2022
We’re very happy with Zenni. Great customer service. Quick to send out packages. Inexpensive glasses so I don’t have to worry about how my 3-year old treats them. We’d love to have more color options. I like that I can just replace the lenses if the lenses go missing.
Reviewed Oct. 18, 2022
I love these glasses! I always order from Zenni and they never disappoint! Even when I have to order glasses with blue light and progressive lenses it is always so much cheaper than what the regular glasses store costs. They are a great color on me and are a durable frame. I love having these glasses and know that I can rely on them. Will definitely be coming back for more glasses when I need them. They are the only place I will order from.
Reviewed Oct. 18, 2022
I love them. Great price, pretty color. I am very happy with them. Thank you so much. I love that anyone can have glasses without spending a whole lot of money. Thank you for making that possible for people who can’t afford them.
Reviewed Oct. 18, 2022
Altogether great experience! The fit is great and the prices are amazing. The glasses I looked at from the eye doctor ran $140+ but these I only spent $50 on even with extras! I’ll definitely be ordering more. There are quite a lot of options to choose from too!
Reviewed Oct. 18, 2022
Easy to reorder for son who loses his glasses or misplaced them at work. Fast service. Like updates as the order is processing and nice you ask how it went. Frames fit well and are sturdy. Classic styles and lots to pick from. But glad classics still offered.
Reviewed Oct. 17, 2022
The glasses shipped and arrived safely, sooner than I expected. I love the quality of the frames and the lenses. Shopping with Zenni has been such a great experience and it doesn’t break the bank. 10 out of 10 recommend!
Reviewed Oct. 17, 2022
Excellent price and fast delivery. It's not my first order, and I'll be buying more. I love the try-on tool. Glasses are exactly what I expected. Zenni website makes it easy for me to find glasses that I like and customize to my exact style. My whole family uses this site now.
Reviewed Oct. 17, 2022
I got my glasses in a timely manner and in good condition. The glasses came within 2 or 3 days after I got the email that they shipped and that’s pretty fast because I’m on a base. They came without any damages.
Reviewed Oct. 17, 2022
We had 2 orders. 1 pair was for me. 1 pair for my husband. Mine were great. They look good on & my script isn’t complicated. My hubs are a little too small for his face. This might be our fault because we’ve never ordered ones online before so didn’t really know what we were doing.
Thank you for posting your Zenni review of the eyeglasses orders you placed for yourself and your husband, order o5074677930, placed on September 20, 2022, and order o5084337530, placed on September 24, 2022.
We were happy to read that you are pleased with the eyeglasses you ordered for yourself, but we were sorry to read that the eyeglasses you ordered for your husband are too small for his face.
Consequently, we apologize for any disappointment you and he experienced as a result.
The U.S. Postal Service advises that both orders were delivered on September 30, 2022, which means that they are within their 30-day warranty period, which starts the day the glasses are delivered.
You do not identify which order was placed for you and which was placed for your husband, but we have a hunch that the order you placed for yourself is o5074677930, for one pair of premium progressive eyeglasses with Trivex lenses and our Blokz® blue-light-blocking feature, in rimless, titanium, gray, patterned frame 377212, with lens shape 227, which has a lens width of 48 millimeters and a lens height of 32 mm, which gives the frame a frame width of 126 mm.
Order o5084337530 was placed for one pair of single-vision distance eyeglasses, in full-rim, square, flexible-plastic, navy ombre frame 2020116, with a frame width of 137 mm.
We are sorry if we guessed incorrectly, but you may return the eyeglasses ordered for your husband for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the orders.
Therefore, if you would like to return the glasses you ordered for your husband for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you call, please provide the order number, either o5084337530 or o5074677930.
We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner or every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, either o5084337530 or o5074677930, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the eyeglasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
Since you mentioned that you were unsure how to select frames that will fit you and your husband well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the additional hope that we may resolve this matter to your satisfaction, with one of our two refund options.
Reviewed Oct. 17, 2022
I have ordered 3 pairs of glasses from Zenni in the last couple of months (sun glasses, regular and reading). Before this, I had always got my glasses from an eye doctor. Each pair of these glasses in my opinion were superior to anything I have ever got from the eye doctors and all three combined cost me half of what they charge me here. They fit perfectly and I can see great. The order process was fairly easy and now that I have all my information saved in my account I can just go in and order more with no problem. Being retired now and on a fixed income, I didn't think I would ever be able to afford glasses again. Zenni is great and I have recommended them to others. Thanks for some great eyewear.
Reviewed Oct. 17, 2022
I've used Zenni for a while. I always get my glasses from there. I can't afford to buy them from the optometrist. It's so bananas. My insurance covers one pair every two years. I've got one pair from the office and then they broke. So, I ordered them from Zenni because I've never had any problems with Zenni. I use their virtual try-on tool and I really enjoy it. I was also super excited when I got my glasses that they sent something to measure the pupillary distance. The only problem I've ever had with Zenni was a carrier issue and that was the carrier skipped my house.
Zenni Optical Company Information
- Company Name:
- Zenni Optical
- Year Founded:
- 2003
- Address:
- 448 Ignacio Blvd, #332
- City:
- Novato
- State/Province:
- CA
- Postal Code:
- 94949
- Country:
- United States
- Website:
- www.zennioptical.com