Zenni Optical Reviews

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About Zenni Optical

Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.

Pros
  • Blue light/UV-blocking lens tech
  • Stylish selection
  • Affordable industry-standard frames
Cons
  • No brick-and-mortar store
  • Limited return policy

Zenni Optical Reviews

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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServiceOnline & AppEase of Use

    Reviewed April 23, 2025

    I made my fourth purchase from Zenni on 03/24/2025. It shipped on 03/27/2025 The order arrived 04/05/2025. The website is easy to use, and they had all my info already in my account when I placed my order. My order was shipped, but then it stopped moving in shipping. I emailed Zenni's customer service dept with this urgent issue, and I didn't hear back from them. I had to chat with Zenni three business days later for Zenni to even realize I had an issue. I was then told on chat that I should have chatted in the first place, not email.

    Their way of saying "I'm sorry" was to offer 10% off my next purchase. Why would I even consider shopping with Zenni again if they don't care enough to respond to an email for three days? I was then offered a refund if I send my glasses back. So, the options are either keep buying, or eff off, here's your money back. one star, will not use again. You shouldn't use Zenni.

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    Punctuality & Speed

    Reviewed April 12, 2025

    I purchased glasses and unfortunately they did not fit my face so I decided to return them. Great experience with exchanging my glasses. Fast, efficient and easy. I’ll definitely keep purchasing glasses from Zenni.

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    Reviewed April 12, 2025

    I ordered 2 pairs of prescription sunglasses. Wasn't sure about ordering online, but actually I'm very pleased with my 2 pairs I ordered and they came with nice hard cases and cloths. I would order again if I need to.

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    Verified purchase
    Price

    Reviewed April 7, 2025

    The ease of adding prescriptions to frames and ordering is great. There is a vast selection and anytime one of my sons’ breaks or loses a pair, I can easily replace. Quality is great and very affordable.

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    Reviewed March 29, 2025

    I’ve been skeptical of inexpensive eyewear but after not finding anything at my eye dr, my daughter ordered me my progressive lenses with darling frames. I love them! And $60 is way better than $600 even in new math!

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    Customer Service

    Reviewed March 27, 2025

    The glasses don't work, you can not get in touch with customer service. I finally got an agent when I went into the new order line. They were going to send me an email with a return label and have ghosted me. I will contest the order with my credit card company.

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    Verified purchase
    Staff

    Reviewed March 27, 2025

    I purchased 3 pairs of glasses from Zenni in October 23. By the end of 2024 the glasses were so cloudy I could not use them safely anymore. I recently set them aside and contacted the warranty folks to find that though I kept the glasses in a case and took good care of them they said the anti-glare layer often wears off and leaves the glasses cloudy. They offered 15% discount on new glasses that have the same warranty. I did not buy more, I do not want to buy new glasses every year. Throwing these away is irresponsible and it makes me ill that this is normal for them to suggest I do so. Thanks for reading.

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    Customer ServiceStaff

    Reviewed March 25, 2025

    I was sent a pair of glasses that had lenses in them that were an old, EXPIRED, prescription. Of course Zenni said they would take them back but made no other effort to correct this error. They even refused to acknowledge that they filled an EXPIRED prescription. This company is suspicious, to say the least. When I spoke to the customer service rep and asked for a simple "yes or no" answer she would not respond and instead gave company supplied rhetoric. Long story made short- Zenni will fill any prescription as long as it makes them money. They do not care if the prescription is correct or not.

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    Customer ServicePriceStaff

    Reviewed March 24, 2025

    Ordered readers with purple tinted lenses - got brown lenses. Called to see how to get the glasses I ordered and they told me it was my computer? Then I was told the lab made them per my instructions. No, you make purple tinted lenses and that is what I ordered. I asked repeatedly (10 employees of Zenni at least) how to get the glasses I ordered with the purple tint - not a single person could give me that answer. Something very wrong with this experience. The pics I posted: 1st pic is their website's picture of my glasses, 2nd pic is the glasses I received. Not a match. They have no interest is making what I ordered. Buyer Beware!!!

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    Price

    Reviewed March 21, 2025

    I received my new reading glasses within a week and they work perfectly. I am very happy with the quality and precision. Very impressive product and service for an amazingly low price. I must say, I am pleasantly surprised.

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    StaffReliability

    Reviewed March 18, 2025

    Recently Zenni made defective glasses for me. They were very gracious in handling the situation. After their evaluation and confirming the prescription I submitted the defect was noted. A full refund was made. I have been ordering from Zenni for 15+ years. Always great service.

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    Customer Service

    Reviewed March 14, 2025

    I purchased the Geometric Glasses 3239719 Rose Gold from Zenni, and within three months, the coating on the frame was chipping and the glasses looked terrible. I have been purchasing glasses for 25 years, and have never had this issue until these pairs, yet this is the terrible response I received from their customer service. "We would like to inform you that the peeling of the coating is a common and natural occurrence that typically results from normal wear and tear over time." So, they admit their product is bad, but won't accept responsibility.

    This isn't normal wear and tear over time, this is three months. They went on: "This is a usual aspect of the aging process of eyewear, as coatings can gradually break down due to regular usage, exposure to various environmental factors, and frequent handling." Essentially, they will replace the frames, but not make it right. Why on Earth would I want the same frames again when the quality was terrible the first time? I will never shop with them again. Terrible quality and even worse customer service:

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    PricePunctuality & SpeedEase of Use

    Reviewed March 12, 2025

    Site was easy to navigate! Great selection of frames; liked the details provided for each frame; e.g. size, etc. I was quickly able to find a suitable frame for my needs and Rx. Good prices! Fast shipping!! Will be back again soon!

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Feb. 24, 2025

    I ordered a pair of rimless glasses from Zenni in July and they cracked where the arms attach and called customer service and they told me it was my fault and took no responsibility for over tightening the screws to get out of replacing! Will never order from them again, glasses should last at least a year but not with cheap products! Buyer Beware because they only cover their cheap products for 30 days!

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    Punctuality & Speed

    Reviewed Feb. 18, 2025

    I was shocked that they would be able to properly fit bifocals for my vision. The field of vision is set properly and I am thrilled with my pick from the interactive website. The extra screwdriver and nose pieces was a very pleasant surprise. The worst part about the whole thing is the waiting for them to arrive. But no different that the Dr office, it was 21 day.

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    Reviewed Feb. 13, 2025

    I have ordered 3 pairs over the last few years and have not been disappointed. I have also sent a few of my friends to your website for their experience to begin. I am so excited to see what other designs you come up with.

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    Profile pic of the author.
    Customer ServicePunctuality & Speed

    Reviewed Feb. 10, 2025

    I ordered Zenni glasses which I received in a timely manner. However, when I tried them on, both lenses were blurry. I contacted them and they responded quickly, willing to make things right if the glasses were not produced properly. I went to my eye doc to confirm the prescription was correct, which it was. She also scanned the glasses and made an adjustment, then placed them back on my nose. I could see clearly in only a tiny spot on each lens. She explained that the "sweet spot" (the area through which one can see clearly) was incredibly tiny compared to higher quality glasses in which the sweet spot included most of each lens, not just a tiny spot in the middle. Due to family issues which kept me too busy to contact Zenni and return the glasses within 30 days, I missed out on the return option. I am very disappointed in the quality of these glasses and do not recommend them.

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    Customer ServicePrice

    Reviewed Feb. 4, 2025

    Way overrated. You can get better glasses for less that look better with better customer service at many places online. Glasses are cheap and break easy. When they break there is no repair service. You are forced to replace them. Warranty is only 30 days. Customer service sucks.

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    Process

    Reviewed Feb. 3, 2025

    The entire process was easy and seamless. Perfect progressive lenses arrived in less than two weeks from order date. I spent a fourth of what I would have spent at my local eye center. I would recommend Zenni to everyone!

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    Punctuality & Speed

    Reviewed Jan. 30, 2025

    It was easy as 1,2,3 and made my teenager very happy! The shipping is timely even with her difficult lenses. The measuring process is so simple she was able to complete without help. We will be ordering more glasses in 1,2,3!

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    PriceEase of Use

    Reviewed Jan. 29, 2025

    Happy with the product. The website was easy to navigate, the price was right. I find the glasses light and comfortable. This is my second pair of progressives that I've ordered and both times I had good experiences.

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    Reviewed Jan. 25, 2025

    Zenni's virtual try on option is very accurate to the product received. If you don't mind waiting a few weeks to receive the order and don't mind receiving a generic brand that looks as good as any name brand, then you can save money. I'm every bit as happy with this shopping experience as I am with in-person shopping.

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    PricePunctuality & Speed

    Reviewed Jan. 23, 2025

    Zenni is simply THE BEST. Extremely high quantity, quick shipping and always perfect. I have used Zenni for the past 20 years and never go anywhere else. Their prices are usually 90% less than my optometrist. You’d be a fool to buy glasses from anyone else.

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    Price

    Reviewed Jan. 20, 2025

    I am very pleased with my Great quality eyewear. Received as quoted per the issued timeline. Love my Zenni glasses! I give them a 10/10! I love the fun colors and multiple lens options. It’s so affordable that I can have a couple different options in my glasses rotation!

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    Reviewed Jan. 17, 2025

    I am so pleased with my sunglasses! This is the second prescription pair I have ordered and the frames fit so snug on my face and the time to receive them is excellent. I will be ordering another pair shortly. Very good service and quality lenses!!

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    Punctuality & SpeedProcess

    Reviewed Jan. 8, 2025

    This was great! I did the whole thing while sitting on my couch! I ordered night time driving glasses with prescription lenses and they fit great, look sharp, and my prescription is perfect. Very very easy process.

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    Customer Service

    Reviewed Dec. 24, 2024

    Amazed how easy it was to order online. My son didn’t like the actual fit of the glasses and the return process was just as easy. We were able to get full credit back. Super happy with our next pair. Customer service was superb!

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    Verified purchase
    Customer Service

    Reviewed Dec. 9, 2024

    I ordered prescription eyeglasses & paid for rush shipping on 11/26/24 and today is now 12/06/24. The company advertises that if you pay for “Rush Shipping” they will expedite your order in 2-5 days. That is a lie and clearly misleading because they have NOT expedited my order at all. The order status says “Processing” and hasn’t changed at all since 11/27/24. There’s been no communication from the company explaining this extremely long processing time and they STILL haven’t even shipped the item yet. This kind of misleading and dishonest behavior from this company is unacceptable and they need held responsible for poor customer service.

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    Verified purchase
    Coverage

    Reviewed Dec. 8, 2024

    Warning: Do not expect your insurance company to cover Zenni glasses. Aetna requires a National Provider Identification Number to process a claim. When I couldn't find one on my Zenni receipt or their website, I called Zenni. They don't have a NPI. Therefore, I'll be testing Zenni's return policy.

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    Verified purchase
    Price

    Reviewed Nov. 30, 2024

    My son advised me to buy my eyeglasses from Zenni, and I am glad he did! The glasses are attractive and fit well, although they are a bit heavier than I expected. The cost was reasonable and delivery was acceptable. I will purchase from Zenni again.

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    Zenni Optical Company Information

    Company Name:
    Zenni Optical
    Year Founded:
    2003
    Address:
    448 Ignacio Blvd, #332
    City:
    Novato
    State/Province:
    CA
    Postal Code:
    94949
    Country:
    United States
    Website:
    www.zennioptical.com