Zenni Optical Reviews

I made my fourth purchase from Zenni on 03/24/2025. It shipped on 03/27/2025 The order arrived 04/05/2025. The website is easy to use, and they had all my info already in my account when I placed my order. My order was shipped, but then it stopped moving in shipping. I emailed Zenni's customer service dept with this urgent issue, and I didn't hear back from them. I had to chat with Zenni three business days later for Zenni to even realize I had an issue. I was then told on chat that I should have chatted in the first place, not email.

I purchased glasses and unfortunately they did not fit my face so I decided to return them. Great experience with exchanging my glasses. Fast, efficient and easy. I’ll definitely keep purchasing glasses from Zenni.

I ordered 2 pairs of prescription sunglasses. Wasn't sure about ordering online, but actually I'm very pleased with my 2 pairs I ordered and they came with nice hard cases and cloths. I would order again if I need to.

The ease of adding prescriptions to frames and ordering is great. There is a vast selection and anytime one of my sons’ breaks or loses a pair, I can easily replace. Quality is great and very affordable.

I’ve been skeptical of inexpensive eyewear but after not finding anything at my eye dr, my daughter ordered me my progressive lenses with darling frames. I love them! And $60 is way better than $600 even in new math!

The glasses don't work, you can not get in touch with customer service. I finally got an agent when I went into the new order line. They were going to send me an email with a return label and have ghosted me. I will contest the order with my credit card company.

I purchased 3 pairs of glasses from Zenni in October 23. By the end of 2024 the glasses were so cloudy I could not use them safely anymore. I recently set them aside and contacted the warranty folks to find that though I kept the glasses in a case and took good care of them they said the anti-glare layer often wears off and leaves the glasses cloudy. They offered 15% discount on new glasses that have the same warranty. I did not buy more, I do not want to buy new glasses every year. Throwing these away is irresponsible and it makes me ill that this is normal for them to suggest I do so. Thanks for reading.

I was sent a pair of glasses that had lenses in them that were an old, EXPIRED, prescription. Of course Zenni said they would take them back but made no other effort to correct this error. They even refused to acknowledge that they filled an EXPIRED prescription. This company is suspicious, to say the least. When I spoke to the customer service rep and asked for a simple "yes or no" answer she would not respond and instead gave company supplied rhetoric. Long story made short- Zenni will fill any prescription as long as it makes them money. They do not care if the prescription is correct or not.

Ordered readers with purple tinted lenses - got brown lenses. Called to see how to get the glasses I ordered and they told me it was my computer? Then I was told the lab made them per my instructions. No, you make purple tinted lenses and that is what I ordered. I asked repeatedly (10 employees of Zenni at least) how to get the glasses I ordered with the purple tint - not a single person could give me that answer. Something very wrong with this experience. The pics I posted: 1st pic is their website's picture of my glasses, 2nd pic is the glasses I received. Not a match. They have no interest is making what I ordered. Buyer Beware!!!

I received my new reading glasses within a week and they work perfectly. I am very happy with the quality and precision. Very impressive product and service for an amazingly low price. I must say, I am pleasantly surprised.

Recently Zenni made defective glasses for me. They were very gracious in handling the situation. After their evaluation and confirming the prescription I submitted the defect was noted. A full refund was made. I have been ordering from Zenni for 15+ years. Always great service.

I purchased the Geometric Glasses 3239719 Rose Gold from Zenni, and within three months, the coating on the frame was chipping and the glasses looked terrible. I have been purchasing glasses for 25 years, and have never had this issue until these pairs, yet this is the terrible response I received from their customer service. "We would like to inform you that the peeling of the coating is a common and natural occurrence that typically results from normal wear and tear over time." So, they admit their product is bad, but won't accept responsibility.

Site was easy to navigate! Great selection of frames; liked the details provided for each frame; e.g. size, etc. I was quickly able to find a suitable frame for my needs and Rx. Good prices! Fast shipping!! Will be back again soon!

I ordered a pair of rimless glasses from Zenni in July and they cracked where the arms attach and called customer service and they told me it was my fault and took no responsibility for over tightening the screws to get out of replacing! Will never order from them again, glasses should last at least a year but not with cheap products! Buyer Beware because they only cover their cheap products for 30 days!

I was shocked that they would be able to properly fit bifocals for my vision. The field of vision is set properly and I am thrilled with my pick from the interactive website. The extra screwdriver and nose pieces was a very pleasant surprise. The worst part about the whole thing is the waiting for them to arrive. But no different that the Dr office, it was 21 day.

I have ordered 3 pairs over the last few years and have not been disappointed. I have also sent a few of my friends to your website for their experience to begin. I am so excited to see what other designs you come up with.

I ordered Zenni glasses which I received in a timely manner. However, when I tried them on, both lenses were blurry. I contacted them and they responded quickly, willing to make things right if the glasses were not produced properly. I went to my eye doc to confirm the prescription was correct, which it was. She also scanned the glasses and made an adjustment, then placed them back on my nose. I could see clearly in only a tiny spot on each lens. She explained that the "sweet spot" (the area through which one can see clearly) was incredibly tiny compared to higher quality glasses in which the sweet spot included most of each lens, not just a tiny spot in the middle. Due to family issues which kept me too busy to contact Zenni and return the glasses within 30 days, I missed out on the return option. I am very disappointed in the quality of these glasses and do not recommend them.

Way overrated. You can get better glasses for less that look better with better customer service at many places online. Glasses are cheap and break easy. When they break there is no repair service. You are forced to replace them. Warranty is only 30 days. Customer service sucks.

The entire process was easy and seamless. Perfect progressive lenses arrived in less than two weeks from order date. I spent a fourth of what I would have spent at my local eye center. I would recommend Zenni to everyone!

It was easy as 1,2,3 and made my teenager very happy! The shipping is timely even with her difficult lenses. The measuring process is so simple she was able to complete without help. We will be ordering more glasses in 1,2,3!

Happy with the product. The website was easy to navigate, the price was right. I find the glasses light and comfortable. This is my second pair of progressives that I've ordered and both times I had good experiences.

Zenni's virtual try on option is very accurate to the product received. If you don't mind waiting a few weeks to receive the order and don't mind receiving a generic brand that looks as good as any name brand, then you can save money. I'm every bit as happy with this shopping experience as I am with in-person shopping.

Zenni is simply THE BEST. Extremely high quantity, quick shipping and always perfect. I have used Zenni for the past 20 years and never go anywhere else. Their prices are usually 90% less than my optometrist. You’d be a fool to buy glasses from anyone else.

I am very pleased with my Great quality eyewear. Received as quoted per the issued timeline. Love my Zenni glasses! I give them a 10/10! I love the fun colors and multiple lens options. It’s so affordable that I can have a couple different options in my glasses rotation!

I am so pleased with my sunglasses! This is the second prescription pair I have ordered and the frames fit so snug on my face and the time to receive them is excellent. I will be ordering another pair shortly. Very good service and quality lenses!!

This was great! I did the whole thing while sitting on my couch! I ordered night time driving glasses with prescription lenses and they fit great, look sharp, and my prescription is perfect. Very very easy process.

Amazed how easy it was to order online. My son didn’t like the actual fit of the glasses and the return process was just as easy. We were able to get full credit back. Super happy with our next pair. Customer service was superb!

I ordered prescription eyeglasses & paid for rush shipping on 11/26/24 and today is now 12/06/24. The company advertises that if you pay for “Rush Shipping” they will expedite your order in 2-5 days. That is a lie and clearly misleading because they have NOT expedited my order at all. The order status says “Processing” and hasn’t changed at all since 11/27/24. There’s been no communication from the company explaining this extremely long processing time and they STILL haven’t even shipped the item yet. This kind of misleading and dishonest behavior from this company is unacceptable and they need held responsible for poor customer service.

Warning: Do not expect your insurance company to cover Zenni glasses. Aetna requires a National Provider Identification Number to process a claim. When I couldn't find one on my Zenni receipt or their website, I called Zenni. They don't have a NPI. Therefore, I'll be testing Zenni's return policy.

My son advised me to buy my eyeglasses from Zenni, and I am glad he did! The glasses are attractive and fit well, although they are a bit heavier than I expected. The cost was reasonable and delivery was acceptable. I will purchase from Zenni again.