39dollarglasses.com

I've been a customer for more than 10 years, and every pair has been great. Our puppy got hold of a pair I just bought (less than 2 weeks ago) and destroyed the frame. To my amazement, 39dollarglasses provides a courtesy frame replacement. My fault, and 39dollarglasses bails me out! Tiffany in the call center helped with this, with speed and good cheer (we laughed about the dog's appetite!). I teach marketing at Georgetown University and will use this story to illustrate that astonishing customer service is what creates customers for life. Take a bow, 39dollarglasses!

Tiffany F. is AWESOME! My Dr. changed my prescription last visit and I ordered new glasses based on that. They were somewhat blurry. I called your CS # and got Tiffany F. on the line. She was VERY knowledgeable, professional, and a pleasure to talk to. She fixed my issue while we were on the phone... Emailed my RMA and label, processed my exchange, and explained everything in easy-to-understand detail. Give her a raise and a promotion!! I'm a retired Sales Manager from the Professional Beauty industry. I wish I could have had a Tiffany F. or two on my team!! I'm a customer for life! Thank you Tiffany!!

From the time she spoke to time it ended was enough to secure me for life as a consumer with 39glasses. Tiffany F. words aren't enough to express my gratitude and appreciation for people like you. Thank you for being you day in and day out and treating me like I would with anyone in this world if they allowed themselves to be the change in the world people want to see. I've never met you but I definitely won't forget you. You are a key ingredient in the mixing bowl of life and may you continue walking in your blessings and remain true to who you are and what you put out in this world. Blessings to you and yours for an eternity.

I don't need to say much. Stephanie dealt with all issues I had. I needed my sun glasses to be much darker. Later I needed to replace some glasses whose stem fell off. Another pair I wanted to change frames. She was excellent in her knowledge, solutions, and details! She was extremely nice in every interaction we had. I would highly recommend this company and particularly Stephanie! The other person I dealt with on one occasion, maybe David, was also very very nice & even called me after hours. My needs were met beyond my expectations.

Customer service is outstanding. I have been purchasing glasses online from 39Dollar for 12 years without any problems. This year after macular hole surgery followed by cataract surgery I had some issues with my new glasses. During the entire process to resolve my issues, 39$ customer service (Stephanie) was reachable by phone and email, and worked very proactively to resolved. In the end, I needed a revised prescription from my eye doctor. 39$ arranged for the return, remade the lenses, and monitored the shipment. For those who may be reluctant to purchase glasses online because of the perceived lack of support and interaction, my very positive experience should relieve some of those fears.

I have bought single vision for years and recently decided to purchase progressives & transitional. This review is to compliment Tiffany. She was extremely knowledgeable and helped me with numerous questions. I feel very confident with all information I received from her.

The Glasses I ordered came quickly but the order was backwards, The one I requested Light tint Had DARK TINT. They were like welding goggles. I requested a return and had my Nurse package and mail them back. On my $88.37 order I was only refunded $24.00. They gave me a had time on the phone and a young person was very disrespectful to me. Calling me by my first name when I stated I did not like that. He blamed my nurse for sending them back the wrong glasses, even though he could not tell me where the Brad names were on their glasses? They messed up the order but it's my nurse's fault? Warning ** These are very bad people to do Business with!

I called the 800 number to report that my frame broke about 6 months after purchase. The customer service rep (Tiffany F) was extremely helpful and professional in resolving the problem (mailing a new frame at no cost except for shipping), and even offered me tips on which frames may be more durable for my next purchase next year. She had a great attitude, was very patient and a real pleasure to speak with. I will definitely be ordering more glasses in the future from 39DollarGlasses.com! Thank you!!!

I received my distance and progressives (no line bifocals) and was extremely satisfied with the style and overall finish. Don't let the $39 fool you...I have ordered several pairs before and feel they compete with the name brand store models. Ordering is very easy, staff are very helpful and finished glasses arrive quickly. $39 is certainly a diamond in the rough.

Hang on to this one, Tiffany has mad skills dealing with us old people. :) Tiffany was so patient, kind and helpful when I called in a panic cuz my glasses were completely blurry. She walked me thru the process patiently without making me feel dumb, and we had a few laughs along the way. Good quality items and a great price. Will definitely be back and will tell others. I talk a lot…like a LOT! Just ask Tiffany…