Zenni Optical Reviews

Thank you for posting your Zenni review of your gray photochromic (light-sensitive, auto-tinting) eyeglasses from your order o3915429712, placed on June 3, 2021.

As we advised in our responses to your Trustpilot and Sitejabber reviews about this matter, we were sorry to learn that you contacted us about these eyeglasses outside the one-year warranty period for photochromic films.

Consequently, we apologize that we cannot offer to accept these eyeglasses to us for an inspection.

Nevertheless, we thank you again for posting your review, and we hope that you have a great 2023!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5090162814, placed on November 1, 2022, for one pair of standard progressive eyeglasses.

We were sorry to read that the oleophobic (fingerprint-resistant) anti-reflective coating your purchased for your glasses does not keep the lenses from getting smudged.

Consequently, we apologize for any disappointment you experienced as a result.

We want to recommend that when the lenses get smudged, you wash them with warm water and gentle, non-abrasive soap, such as hand soap or dish soap, then dry the lenses with the microfiber cloth that was included with the eyeglasses.

In addition, you may want to visit the Zenni website and purchase a Lens Spray Kit for $4.95, which will help you keep the lenses clean: https://www.zennioptical.com/p/cleaning-kit/A1102000?skuId=A110200030.

However, if these suggestions do not keep the lenses from smudging, although the U.S. Postal Service website advises that this order was delivered to you on November 9, 2022, which means that it is outside its 30-day warranty period, which starts the day the glasses are delivered, insofar as this appears to be the first order you placed with us, we can make a one-time customer service exception on your behalf to extend the warranty period to enable you to return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5090162814.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5090162814, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

We hope to hear back from you about this matter, in the hope that the suggestions we offered will help you keep the lenses clear.

If not, we hope that we may resolve this matter with one of our two refund options.

We also hope that you have a great 2023!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5186960328, placed on November 19, 2022, for one pair of single-vision distance eyeglasses with a strongly nearsighted prescription.

We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on November 26, 2022, which means that it was out of its 30-day warranty period when you posted your review on January 5, 2023.

Nevertheless, insofar as this appears to be the first order you placed with us, we can make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these eyeglasses to us for an inspection, if you confirm with a copy of the prescription you received from your eye doctor that you entered the prescription correctly.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5186960328.

Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the pupillary distance (PD) you entered, 59 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if we find no manufacturing errors, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5186960328, in the subject line of the email, and in the body of the email please attach a copy of the prescription.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.

However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order.

We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.

We also hope that you have a great 2023!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5188380037, placed on November 21, 2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature, and what you state is your reading prescription.

We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on December 2, 2022, which means that it was within its 30-day warranty period when you posted your review on January 1, 2023.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5188380037.

Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the pupillary distance (PD) you entered, 57 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

Since you advise that these eyeglasses are intended to be near-vison reading glasses, we hope that you lowered your distance PD by 3 mm, which is the practice for single-vision reading glasses.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if it turns out that something was entered incorrectly on the order, or if you return the glasses for an inspection and we find no manufacturing errors on the glasses, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5188380037, in the subject line of the email, and please attach a copy of the prescription to the body of the email.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.

However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order.

We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.

We also hope that you have a great 2023!

Thank you for posting your Zenni review of the most recent order you placed with us, order o5184306715, placed on November 15, 2022, for one pair of single-vision eyeglasses.

We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on November 25, 2022, which means that it was outside its 30-day warranty period when you posted your review on January 1, 2023.

Nevertheless, we can make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these eyeglasses to us for an inspection, if you confirm with a copy of the prescription you received from your eye doctor that you entered the prescription correctly.

We see a previous order you placed with us, order o3369095187, placed on October 26, 2020, with a different prescription but the same PD.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5184306715.

Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the pupillary distance (PD) you entered, 58 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if we find no manufacturing errors, we can return the glasses to you or offer you one of our two refund options upon the return of the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5184306715, in the subject line of the email, and in the body of the email please attach a copy of the prescription.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.

However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order upon the return of the glasses.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label.

We hope to hear back from you about this matter, in the additional hope that we may resolve it with an inspection or one of our two refund options.

We also hope that you have a great 2023!

Thank you for posting your Zenni review of your order o5186936511, placed on November 19, 2022, for one pair of single-vision dark amber sunglasses with a rose-gold mirror finish and our Blokz® blue-light-blocking feature.

We see that you entered +0.25 on the two Spheres in this order, whereas on your first order, o4307600262, placed on November 18, 2021, we changed the two Spheres to +2.25 after you contacted us on the date you placed the order, advising that the Spheres needed to be changed to +2.25.

We see no subsequent notes in the database record of this order indicating that you had any issues with these eyeglasses.

You returned the eyeglasses from order o5186936511 for a 100 percent refund of their price in the form of store credit to your Zenni account.

You used a combination of store credit and funds from a credit card to pay for your next order, o5195970485, placed on December 5, 2022, for one pair of single-vision eyeglasses with Blokz®, and it was good to see that you entered +2.25 on the Spheres.

The U.S. Postal Service website advises that these glasses were delivered to you on December 15, 2022, and we hope that you are satisfied with these eyeglasses.

We also hope that you have a great 2023!

Thank you for posting your Zenni review of the most recent order you placed with us, order o5196020672, placed on December 5, 2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that your November 18, 2022, order, o5185888138, was placed with incorrect Axis values, and we apologize for any confusion or misunderstanding you experienced when you placed this order.

You returned those eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used the store credit toward the purchase of order o5196020672, which the U.S. Postal Service advises was delivered to you on December 14, 2022.

You mention that you felt the shipping time of this order was a little long, and you express your wish that we had a faster shipping option.

Consequently, we apologize for any disappointment you experienced regarding the shipping time of this order, and we would like to clarify that we do have an Express delivery option, for $18.95, which comes with a five-10-business-day delivery-time promise, and the order is delivered by FedEx.

Orders placed with Standard shipping, for $4.95, delivered by the U.S. Postal Service, come with a seven-14-business-day delivery-time promise. This order was delivered to you in seven business days.

Insofar as order o5196020672 was delivered to you in seven business days, this would have been within the delivery-time promise for Express delivery, as well.

We hope that this clarifies that the delivery time of this order, although shipped with Standard delivery, was delivered to you within the Express shipping delivery-time promise.

We also hope that you are pleased with the eyeglasses, and that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5141295378, placed on October 17, 2022, for one pair of single-vision distance eyeglasses.

We were happy to read that you can see well with the glasses, but we were sorry to read that you regret that you did not select an anti-reflective coating, since you are dissatisfied with the reflections you see on the lenses.

Consequently, we apologize for any disappointment you experienced as a result.

We want to confirm that we offer four different anti-reflective coatings – standard, for $4.95; super hydrophobic, which reduces reflections and resists moisture on the lenses, for $8.95; anti-fog, for $12.95, which comes with an activator cloth and reduces fogging on the lenses; and premium oleophobic, for $14.95, which reduces smudging on the lenses from fingerprints and facial oils.

The U.S. Postal Service advises that this order was delivered to you on October 26, 2022, which means that it was outside its 30-day warranty period when you posted your review on December 16, 2022.

Nevertheless, insofar as this appears to be the first order you placed with us, we can make a one-time customer service exception on your behalf to extend the warranty period to invite you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses with one of our anti-reflective coating options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5141295378.

We will email you instructions to return the glasses for the refund option you choose, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5141295378, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We thank you again for posting your review, and we look forward to hearing from you about this matter, if you would like to return these glasses and order a pair of eyeglasses with an anti-reflective coating, which we hope will resolve this matter to your satisfaction.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5186729355, placed on November 19, 2022.

We were happy to read that you are satisfied with the computer glasses you ordered but we were sorry to read that you are dissatisfied with the premium progressive eyeglasses.

Consequently, we apologize for any dismay you experienced as a result.

One of the pairs of premium progressives were ordered with gray Transitions® XTRActive polarized photochromic (light-sensitive, auto-tinting) lenses in full-rim, square, flexible-plastic, tortoiseshell frame 206725, with a frame width of 135 millimeters.

The other premium progressive eyeglasses you ordered, with our Blokz® blue-light-blocking feature, were in full-rim, oval, plastic, red ombre frame 274018, with a frame width of 134 mm.

Although we do not provide the frame measurements on the inside of the frame, they are available under the enlarged picture of the frame on our website, or on the enlarged picture of the frame on our website if you click on the little ruler icon toward the lower left side of the enlarged picture.

Insofar as you advised that you would like to return the two pairs of premium progressive eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, it was good to see that on December 10, 2022, we emailed you instructions to return the two pairs of premium progressive eyeglasses to us for the 100 percent store credit refund, and that we also emailed you a prepaid mailing label to use for return postage.

Since you mentioned that you would like to use the store credit toward the purchase of single-vision distance eyeglasses, it was good to see the note in the database record of the order indicating that we advised how to order single-vision distance eyeglasses.

We look forward to receiving the two pairs of premium progressive eyeglasses and issuing the 100 percent store credit refund when we receive them, which we hope will resolve this matter to your satisfaction.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5103798575, placed on October 2, 2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.

We were happy to read that you love the eyeglasses, but we were sorry to learn that the frame you selected – full-rim, square, mixed-material, tortoiseshell and coral ombre frame 7813125, with a frame width of 137 millimeters – is too big to fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this eyeglasses order was delivered to you on October 6, 2022, which means that it was outside its 30-day warranty period when you posted your review on December 10, 2022.

Nevertheless, insofar as this appears to be the first order you placed with us, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, to invite you to return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5103798575.

We will email you instructions to return the glasses for the refund option you choose, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5103798575, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing from you about this matter, if you want to return the glasses in frame 7813125 and order a pair of eyeglasses in a frame that will fit you well.

To find a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we also hope that you have a very happy holiday season!

Thank you for posting your gratifying review of what appears to be the first order you placed with us.

We were delighted to read that your son is happy with these single-vision aviator eyeglasses with our Blokz® blue-light-blocking feature.

However, we were sorry to read that the case arrived broken, and your son could not close the case.

Consequently, we apologize for any disappointment you and he experienced as a result.

Nevertheless, we are glad that you brought this matter to our attention, so we could ask our U.S. Shipping team to send you a new eyeglasses case for your son’s glasses.

You should receive an email from us later today or tomorrow, confirming the shipment of the eyeglasses case with a transaction number.

We hope that this will resolve this matter to your and your son’s satisfaction, and we also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of the first order you placed with us, order o5183610601, placed on November 13, 2022, for one pair of single-vision distance eyeglasses.

We were sorry to read that you entered an incorrect pupillary distance (PD), 68 millimeters, for the glasses on this order, and we apologize for any misunderstanding you experienced when you were placing the order.

It was good to see that you returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and that you placed a new order, o5190878135, on November 26, 2022, for one pair of standard progressive eyeglasses with a PD of 63 mm.

The U.S. Postal Service advises that these eyeglasses were delivered to you on December 10, 2022, and we hope that you are satisfied with them.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5180889007, placed on November 9, 2022, for one pair of single-vision reading glasses.

We were sorry to read that you could not see well through the lenses of these eyeglasses, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on November 17, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Since we see no previous orders placed by you, we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those items you entered on a previous order that contained eyeglasses with which you could see well.

In addition, since you mention that you had intended to use these eyeglasses while you are on your computer, we do not know if you ordered single-vision reading eyeglasses by adding a Near Vision reading Addition (NV-ADD) value to each of the Spheres then lowering your distance pupillary distance (PD) by 3 millimeters, or whether you ordered single-vision computer glasses, by adding half of the NV-ADD value to each of the Spheres and leaving your distance PD value in the order.

If an NV-ADD value is not evenly divisible by 2, such as +1.75 or +2.25, you may divide such an NV-ADD value as (for +1.75) +1.00 and +0.75 or divide an NV-ADD value of +2.25 as +1.25 and +1.00.

Insofar as this order is within its 30-day warranty period, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5180889007.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5180889007, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5184057840, placed on November 17, 2022, for two pairs of bifocal eyeglasses.

We were sorry to read that you found that the bifocal segment lenses were placed unevenly on one of the pairs of bifocals – full-rim, rectangular, acetate, spring-hinged, gray Tamalpais frame 445912, with a frame width of 137 millimeters.

Consequently, we apologize for any dissatisfaction you experienced as a result.

Since we were not able to discern any manufacturing mistakes from the pictures you provided of the glasses, we invited you to return the bifocals to us for an inspection.

Insofar as our inspection found that the bifocal segment lenses were placed evenly on the two larger, “carrier” lenses of the frame, we offered to return the glasses to you or issue a 100 percent refund of the price of the bifocals in the form of store credit to your Zenni account – a customer service exception, since the order was paid for with a combination of store credit and funds from a credit card.

You selected the 100 percent store credit refund, which we issued on December 9, 2022.

We hope that this matter is now resolved to your satisfaction, and we also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5180376857, placed on November 8, 2022.

We were sorry to read that you could not see well through the lenses of these single-vision eyeglasses, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on November 17, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Since we see no previous orders placed by you, we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those items you entered on a previous order that contained eyeglasses with which you could see well.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5180376857.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5180376857, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We will also email you the prepaid mailing label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of the order for eyeglasses you placed with us on November 6, 2022, order o5179622398, placed on November 6, 2022, for one pair of single-vision distance eyeglasses.

We were sorry to read that these glasses – full-rim, round, mixed-material, black frame 7801821, with a frame width of 140 millimeters – are tight on the sides of your head.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service advises that this order was delivered to you on November 14, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit your daughter well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5179622398, with emailed instructions to return the glasses for the refund option you choose, and they will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5179622398, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing from you about this matter, if you want to return the glasses in frame 7801821 and order a pair of eyeglasses in a frame that will fit you well.

To find a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5190874597, placed on November 26, 2022, for one pair of single-vision eyeglasses.

We were sorry to read that the pupillary distance (PD) value you entered for you order was incorrect, and we are chagrined that you obtained this measurement using a PD-measurement tool on our website, which we subsequently removed.

Consequently, we profusely apologize for any dissatisfaction you experienced as a result.

As a customer service exception, on December 8, 2022, we issued a full refund of what you spent on this order, $51.76, to the PayPal account you used to pay for it, without requiring you to return the glasses to obtain the refund.

We apologize again for the dismay you experienced regarding this matter, and we hope that this full refund resolves this matter to your satisfaction.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5189260793, placed on November 23, 2022, for one pair of single-vision eyeglasses for your toddler.

We were sorry to read that these glasses – in full-rim, oval, flexible-plastic, raspberry-colored frame 2021018, with a frame width of 113 millimeters – were a little small for your 2 ½-year-old-daughter.

Consequently, we apologize for any disappointment you and she experienced as a result.

The U.S. Postal Service advises that this order was delivered to you on December 2, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.

If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit your daughter well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5189260793, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5189260793, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit your daughter well.

To find a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5186393460, placed on November 18, 2022, for one pair of single-vision distance eyeglasses, full-rim, rectangular, flexible-plastic, black frame 239621, with a frame width of 137 millimeters.

We were sorry to read that the frame was too tight to fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service advises that this order was delivered to you on November 30, 2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5186393460, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5186393460, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit you well.

If you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5112827299, placed on October 6, 2022, for one pair of single-vision distance eyeglasses, in full-rim, square, plastic, translucent frame 270523, with red temple arms and a frame width of 145 millimeters.

We were sorry to read that the frame arrived crooked and did not fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service advises that this order was delivered to you on October 15, 2022, which means that the order was outside its 30-day warranty period when you posted your review on December 2, 2022.

Nevertheless, insofar as this appears to be the first order you placed with us, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to enable you to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

Therefore, if you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the refund option you select when you provide the order number, o5112827299.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5112827299, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you return instructions for the refund option you select when you provide the order number, o5112827299, and we will also email you a prepaid mailing label to use for return postage.

Moreover, because you had an issue with the fit of this frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of the frame you selected for your order o5115699294, placed on October 7, 2022 – full-rim, rectangular, stainless-steel, black frame 3216921, with a frame width of 133 millimeters.

We were sorry to read that this frame did not fit you well, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service advises that this order was delivered to you on October 17, 2022, which means that the order was outside its 30-day warranty period when you posted your review on December 2, 2022.

Nevertheless, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to enable you to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.

Therefore, if you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the refund option you select when you provide the order number, o5115699294.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5115699294, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you return instructions for the refund option you select when you provide the order number, o5115699294, and we will also email you a prepaid mailing label to use for return postage.

You placed a new order, o5193708953, on December 1, 2022, for one pair of single-vision distance eyeglasses in full-rim, oval, plastic, brown frame 126315, with a frame width of 142 mm.

We hope that this frame fits you well.

However, because you had a size issue with the previous frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of the two orders you placed with us on October 2, 2022, orders o5104354738 and o5104355757.

We were sorry to read that you are dissatisfied with your orders, and we apologize for any dissatisfaction you experienced as a result.

For order o5104354738, you selected full-rim, rectangular, flexible-plastic, black frame 2018921, with a frame width of 137 millimeters.

For order o5104355757, you selected full-rim, square, plastic, midnight-blue frame 126016, with pink highlights and a frame width of 138 mm.

You entered the same prescription values on both orders.

For single-vision reading glasses, a multifocal prescription, meaning one with a Near Vision reading Addition (NV-ADD) correction, would be reconfigured for single-vision reading glasses by adding the NV-ADD value to the Spheres.

In addition, a single distance pupillary distance (PD) would be lowered by three mm for reading glasses; a dual PD, such as the one you used on your two orders, 30.5 mm for each eye, would be lowered by 1.5 mm each, to 29 mm and 29 mm.

Moreover, we see that you selected a standard anti-reflective coating for the glasses in order o5104354738, but you did not select an anti-reflective coating for the glasses in order o5104355757.

We were also sorry to read that you are dissatisfied with this anti-reflective coating. We want to confirm that we have three other anti-reflective coatings – super hydrophobic, which resists moisture; premium oleophobic, which resists facial and fingerprint oils; and anti-fog, which reduces the fogging of lenses when the wearer is also wearing a mask.

We hope that this information is helpful.

The U.S. Postal Service website advises that these two orders were delivered to you on October 13, 2022, which means that they were outside their 30-day warranty period when you posted your review on December 1, 2022.

Nevertheless, insofar as these are the first orders you placed with us, we will be happy to make a one-time customer service exception to invite you to return the two pairs of eyeglasses from these two orders for the refund available for orders paid for with store credit – a 50 percent refund to the credit card you used to pay for the order you placed prior to these, order o5041760539.

if you would like to pursue returning these eyeglasses to us for this refund option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the 50 percent credit card refund when you provide the order numbers, o5104354738 and o5104355757.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers, o5104354738 and o5104355757, in the subject line of the email and please advise in the body of the email that you would like emailed instructions to return the glasses from these orders to us for the 50 percent credit card refund.

We will email you return instructions for this refund when you provide the order numbers, o5104354738 and o5104355757, and we will also email you a prepaid mailing label to use for return postage.

If you plan to place a new order with us that will include the features you want for your eyeglasses, we hope you will telephone Zenni Customer Service when you are ready to place your next order, and anyone who answers will be eager to stay on the phone with you while you place your order, so that they may assist you in selecting the options you want for your eyeglasses.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with the 50 percent credit card refund.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5108952650, placed on October 4, 2022, for one pair of single vision distance eyeglasses.

We were happy to read that you found it easy to order your eyeglasses, which you advise were very reasonably priced.

However, we were sorry to read that the frame you selected – full-rim, rectangular, mixed-material, black frame 7829821, with a frame width of 139 millimeters – did not fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service advises that this order was delivered to you on October 14, 2022, which means that the order was outside its 30-day warranty period when you posted your review on December 1, 2022.

Nevertheless, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period, to enable you to return the eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

Therefore, if you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the refund option you select when you provide the order number, o5108952650.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5108952650, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you return instructions for the refund option you select when you provide the order number, o5108952650, and we will also email you a prepaid mailing label to use for return postage.

If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with one of our two refund options.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5173028226, placed on October 31, 2022, for one pair of polarized gray Vision-Ease Coppertone® sunglasses, in full-rim, rectangular, plastic, black and clear frame 264936, with a frame width of 138 millimeters.

We were sorry to read that you dislike the look of the eyeglasses, and we apologize for any disappointment you experienced as a result.

The FedEx website advises that the order was delivered to you on November 9, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you would like to pursue returning these sunglasses to us for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you with emailed return instructions for the refund option you select when you provide the order number, o5173028226.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5173028226, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you return instructions for the refund option you select when you provide the order number, o5173028226, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with one of our two refund options.

We also hope you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5137994579, placed on October 16, 2022, for one pair of single-vision distance dark-amber sunglasses with a rose-gold mirror finish and our Blokz® blue-light-blocking feature.

We were sorry to read that you were disappointed to learn that the mirror finish on the lenses is not a true mirror, and that because you have no vision correction in your right (OD) eye, the size of what is on the mirrored reflection of the two lenses is different.

We apologize for any disappointment you experienced due to these matters. However, we want to confirm that an opaque mirror finish would prevent you from seeing through the lenses.

The U.S. Postal Service website advises that this order was delivered to you on October 24, 2022.

You posted your review on November 25, 2022, one day past the end of the order’s 30-day warranty period, which starts the day the order is delivered.

Nevertheless, insofar as this is the first order you placed with us, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to enable you to return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you select the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of eyeglasses, and you may select a pair of clip-on sunshades that has a mirror finish.

Here is where you may see clip-on sunshades with a mirror finish: https://www.zennioptical.com/clip-on-finder.

Therefore, if you would like to pursue returning these sunglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you with emailed return instructions for the refund option you select when you provide the order number, o5137994579.

We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5137994579, in the subject line of the email and please advise of the refund option you prefer in the body of the email.

We will email you return instructions for the refund option you select when you provide the order number, o5137994579, and we will also email you a prepaid mailing label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with one of our two refund options.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5163021117, placed on October 26, 2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that the prescription does not seem to be correct, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that the order was delivered to you on November 2, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5163021117.

Please have a copy of the prescription you received from your eye doctor that you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5163021117, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

Thank you for posting your Zenni review of your most recent order for eyeglasses, o5175044901, placed on October 31, 2022, for one pair of single-vision eyeglasses with gray Transitions® T8 photochromic (light-sensitive, auto-tinting) lenses.

We were sorry to read that the frame you selected – full-rim, rectangular, acetate, spring-hinged, slate-colored I AM FEARLESS frame 4448112, with yellow on the 15-millimeter bridge and a frame width of 125 mm – is too tight on the bridge for the 12-year-old for whom you ordered these eyeglasses.

Consequently, we apologize for any disappointment you and he experienced as a result.

The U.S. Postal Service website advises that this order was delivered on November 10, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, if you would like to return these eyeglasses and order another pair with a bridge width that should fit the 12-year-old’s face, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5175044901.

You may return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5175044901, in the subject line of the email and please attach a copy of the prescription to the email.

However, before you return the eyeglasses for one of these refunds, we want to recommend the information in an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.

We hope that the information contained in this infographic helps you adjust the frame, by pulling the rims apart to improve the fit on the bridge.

However, if this does not help, when you return these eyeglasses and prepare to order another frame that will fit the 12-year-old better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we look forward to hearing back from you, if you decide that you would like to return these eyeglasses to us for one of the previously outlined refund options.

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5114152047, placed on October 6, 2022, for one pair of single-vision eyeglasses.

We were sorry to read that you with these glasses, and we apologize for any dissatisfaction you experienced as a result.

We see no notes in the database record of the order indicating you contacted us about any vision issues you experienced with these glasses.

Nevertheless, the U.S. Postal Service website advises that the order was delivered to you on October 14, 2022, which means that it was a few days outside its 30-day warranty period when you posted your review, on November 18, 2022.

However, insofar as this is the first order you placed, we can make a one-time customer service exception to extend the warranty period on your behalf and invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5114152047.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5114152047, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

Thank you for posting your Zenni review.

We were sorry to learn that one of the frames you ordered arrived with a defective temple arm, and we apologize for any disappointment you experienced as a result.

If the frame to which you refer is full-rim, square, flexible-plastic, tortoiseshell frame 2030339, with a frame width of 143 millimeters, from your order o5150637062, placed on October 21, 2022, we want to confirm that the U.S. Postal service website states that this order was delivered to you on October 31, 2022, which means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5150637062, to the customer service representative who answers.

Also, please take a picture that shows the issue with the frame’s temple arm, since the customer service representative will ask you to email the picture of the frame to them so that they can see that the frame is defective.

When the customer service representative sees from the picture that the frame is defective, we can offer to remake the eyeglasses for you for free, and you will not have to return the glasses with the defective temple arm.

However, if the frame in question was from one of your two previous orders, since these orders were placed in July 2022, we are sorry to confirm that these orders are beyond their 30-day warranty periods.

Order o4924709259, placed on July 23, 2022, contained full-rim, rectangular, flexible-plastic, red frame 2018918, with a frame width of 137 mm.

Order o4874959451, placed on July 5, 2022, contained full-rim, rectangular, plastic, blue frame 278216 with multicolor temple arms and a frame width of 134 mm.

If the defective temple arm is on one of these frames, you may place a new order for the frame with nonprescription lenses, and you will only have to pay the cost of the frame and the $4.95 Standard shipping fee.

When you receive the frame with the nonprescription lenses, you may remove the nonprescription lenses from the new frame, and you may remove the prescription lenses from the frame with the defective temple arm and install them in the rims of the new frame.

Here is a how-to video found toward the middle of the bottom of every page of our website, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim.

When you are ready to perform the lens-swapping task, we invite you to telephone Zenni Customer Service, and anyone who answers will be happy to stay on the phone with you and talk you through the lens-swapping process.

We thank you again for posting your review, and we hope that the information we provided is helpful.