Zenni Optical Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Zenni Optical
Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.
Visit www.zennioptical.com- Blue light/UV-blocking lens tech
- Stylish selection
- Affordable industry-standard frames
- No brick-and-mortar store
- Limited return policy
Zenni Optical Reviews
Filter by Rating
- (3,247)
- (447)
- (208)
- (260)
- (723)
Popular Mentions
- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 20, 2023
Zenni has a satisfaction guarantee, but it is equivalent to consumer fraud. You need to talk with a live agent to get a return authorization, and it is impossible to do that. The say they'll get back to you in 48 hours, and they never do. I ordered progressive lenses, and they were defective. My only option was to dispute the charge with my bank. I will never do business with Zenni again.
Reviewed Dec. 11, 2023
Aside from the fact that the frames seem very large, I’m not sure I’d buy again sight-unseen. Even though the $179 I paid is still much lower than in-person glasses stores, they don’t seem better structurally than drug store readers. I was hoping for better.
Reviewed Nov. 30, 2023
I have purchased several glasses from Zenni over the years and have been quite pleased. The arms of the glasses I just ordered really began to loosen and wouldn’t stay on. This was clearly a design flaw. Because this manufacturing defect was not evident within the 30-day return timeframe, I am unable to return them. I wish only to receive a credit so I can get a different pair. A 30-day warranty on eyewear is ridiculous. Many manufacturing and design flaws on glasses are not evident within the first month of wearing them. I will be going elsewhere for glasses in the future.
Reviewed Nov. 11, 2023
I give Zenni no stars because they are the worst company I have ever dealt with!!!! I was supposed to get a refund of $277.85. They only gave me 245.85 back!!!! The reason for the refund is because every pair of glasses that they sent me broke!!!! I gave them multiple chances to get thing right and all they ever did was give me a fight about things!!!! I advise you to not use them!!!! They are a scam!!!! I wish I never used them!!!!
Reviewed Oct. 27, 2023
I ordered a pair of glasses. I returned them and received a credit. I ordered another pair which was less. Credit was applied which would leave a remaining credit. I went to oder sunglasses and apply the remaining credit. It could not be accessed after supplying the requested order info. They finally referred me to their accounting dept after 45 minutes on their chat. Horrific experience. Buyer beware if you have issues.
Reviewed Oct. 15, 2023
I ordered from this company once and didn't have a problem. However... I haven't spent a dime with them since 2021. They keep offering discounts and then when I go to buy they tell me the discounts have just expired blah blah. It's a scam. Stay away from them.
Reviewed Sept. 28, 2023
I purchase a set of glasses from Zenni and when I received them I noticed a zebra like wave throughout the lenses. The lenses I chose where 1.53 Trivex Transitions® XTRActive Polarized - Gray, the most expensive ones that Zenni offers. I sent them back at my cost and around three weeks later they sent me a replacement set. 4 months later the lenses had the exact same problem but now the 30 day warranty was up and even though it was the same problem they would not warranty them! My experience with Zenni has been less than stellar and it would have been cheaper to buy local as I would have had much better service and a pair of glasses that actually worked. In the end I threw the glasses in the garbage. Moral of the story is Zenni is not worth your time and money!
Reviewed Sept. 14, 2023
I have the summers off so I ordered my bifocals thru Zenni. Since I never had glasses before I had questions before I ordered my bifocals. Emails back and forth with my prescription to zenni and what I wanted and needed. So I got the glasses and opened them up. All looked good. A couple months go by and I go back to work. Teaching for the school. I do not need glasses during the summer..I go back to school and glasses are wrong. All 5 pairs. I contact zenni and after their mistake. They will not take glasses back. I want them to fix their mistake. They won't.
Reviewed Sept. 12, 2023
I received my first order from them. However when getting my glasses it was like looking through a fishbowl. They never state that this effect happens with thick glasses. The customer service representative I talked to was unremorseful about the situation. She suggested I opt for thinner lenses even though the effect would still likely happen. If you wear a higher prescription beware that this may be what you get. In my 26 years of wearing high prescription glasses. I have never encountered the fishbowl effect. No offer to refund or exchange. Highly disappointed.!
Reviewed Sept. 12, 2023
I have never had problems with Zenni before Summer 2023. I ordered a pair of glasses and sunglasses in my new prescription. They gave me terrible headaches, but I had used a new pupillary distance from a new eye doctor. I assumed this PD was wrong, and ordered my new prescription with my old PD. These new glasses also gave me headaches. I went to my eye doctor, assuming the new prescription was wrong. She checked my glasses, and found that the PD on the glasses were incorrect, one pair was off by 6 mm. They will only offer store credit, and I have no confidence that they will re-make my glasses correctly. I will be using the store credit only to buy frames, I no longer trust Zenni to make lenses for me.
Reviewed May 9, 2023
I order a pair of glasses. Did not received them. I had to go to my local eye doctor and buy the glasses off of them. I reported to Zenni they told me to wait. I waited and still did not receive them. I asked for my refund because I had to buy my glasses somewhere else they said no just credit. Why would I use this company again. I spent over $200 on my glasses I lost the money. I don’t want a credit. I spent over $450 at my eye doctor. So it cost me even more because I had to spend $450 to get glasses and lose $$207 because Zenni won’t refund me. Never again.
Thank you for your review. It does look as though the tracking for the order shows it was delivered, but we are sorry if you did not receive them. Our team is working on a remake order for you now, but we do apologize for any inconvenience this has caused.
Reviewed May 3, 2023
I paid fee they requested to rush my order and to this day since the 4/27/23 haven't received anything. I called them 3 times already and they had a different response every time. But Today broke the patience after I place the called and ask for my order, the Response the employee tells me was not what I was looking for. 1st he didn't know anything about the order after i supply him with the information requested, so I ask him where is my merchandise. (He replies that he's sorry but couldn't find my order after I paid full amount plus Fee for the delivery.)
Even after I gave them the information He couldn't find it so he tells me that if I don't receive it today to call back so he can do something about it and returned the fee back to me. So I ask you think I'm calling you for the fee??? He didn't have an answer for me and still don't know where my order is , This is wrong they charged you with fee expecting you to forget the situation they in, But not me. I place the order thinking this is a good company. **. This people lie to me since day one and im pissed about the whole situation and don't know anything about my prescription and the only thing he freaking mention is that every time I called it was a lost of time. I regret dealing with this company.
Thank you for your review Juan. We are very sorry to hear that this happened. It looks as though the glasses have made it to you and we hope you are loving them!
Reviewed April 24, 2023
I ordered on a Monday because I would have within 2 - 3 days, well before I leave for vacation 8 days later. I checked the status of the order 4 days later "in process", 5 days later "in process". I called customer service - and they could only tell me it was "in process" and Operations would get back to me in 24 - 48 hours. Checked back 7 days later "in process", called and was again told "in process" no one could explain the delay, or if there would ship. They then offered to refund the express charge - WHAT A JOKE. COMPLETE BAIT & SWITCH. I guess there's a reason no one else was offering such quick ship.
Thank you for your review Michele. We are sorry to see that there was a delay with your order, and we completely understand the frustration. The order is on route to you now and we hope you love the glasses.
Reviewed April 1, 2023
Zenni does a good job. Nice glasses for great prices however they refuse to reinstate their sunglass 50% tint option for some reason. Their only option now is the very dark 80% tint that I feel is just too dark. I feel they are unsafe for driving. I can hardly see my feet when I look down. One would think they would want to sell more glasses?? Why they would terminate this useful option is puzzling to me. The only other option would be the fashion tint at only 10% tint. There's nothing in between, sad. Please if anyone else agrees write your desire to reinstate this option. Maybe Zenni will get the point. Thank You.
Thank you for your review Eric. We do offer gradient tint options as well as our standard tint and polarized lenses! The gradient tints will be darker on top and gradually lighten throughout the lens. You can view all of our tint options here: https://www.zennioptical.com/sunglasses
Reviewed March 27, 2023
BUYER BEWARE! When I received my glasses, the first time I wore them I was extremely dizzy and it took hours before I was back to normal. Later I tried them again and did not notice that my vision was improved. I have two other pairs of glasses that I purchased from my eye doctor and they work perfectly. I figured I try an online company to save some money and get an extra pair. Bad decision! I went through the process of entering my prescription as well as their manual process for getting your PD taking a picture with a credit card.
After 2 weeks of trying to wear these glasses, I contacted customer service. They asked for a copy of my prescription so they can check. They responded that the information is correct but the PD was missing. I said that I used your manual process online. I mean why not right? Saves me a trip or call to my eye doctor. So turns out. Their manual process is not accurate. So why offer it right? The only reason I can think of is to get my order done quicker at my expense. So, here are my options, I can return under 30 day return policy for 50% minus shipping or send it back for them to inspect if there was an error on their part. Also I have to get the PD from my eye doctor. If they find out that they made a mistake, of which I have to basically Take their word, I get 100% store credit. I’ll pass! I’ll take the 50% hit and never buy glasses online again!
Thank you for your review Will. We are very sorry to hear that there is trouble with the lenses. We do see a return label has been sent to you, and we will be inspecting the glasses for you. Once the inspection has been completed we will reach out via email with the results and next steps.. If you need any further assistance in the meantime, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media and we will be happy to help.
Reviewed Feb. 19, 2023
They are really scam artists!!!! If they actually made good quality glasses that are cheaper, then they'd offer more than a 30 day warranty. I've been wearing glasses for over 39 years. I've NEVER broken my glasses before. 4 months after buying the previous pair, they broke but Zenni doesn't care. Good eyeglass companies that know they sell good glasses offer a much better warranty!!!! I ordered another pair because my son and I have expensive dental work that we need done soon. These glasses were too big. I have to order another pair or I'll only get a 50% refund. I'm NOT letting them steal half of my money!!!! Good eyeglass companies offer 100% refunds if their customers aren't satisfied. I'm not ordering glasses from Zenni again after this!!!! They are scam artists!!!!
They make poor quality glasses so that they can sell them cheap and when they break a few months later, too bad because they only offer a 30 day warranty. They should be ashamed of themselves!!!! I'm going to warn others about them as well!!! I DO NOT RECOMMEND THAT ANYONE BUY GLASSES FROM THESE SCAM ARTISTS!!!
Thank you for your review Mindy. We are sorry to see that the glasses broke. It does look as though our team was able to assist you with setting up a return, but if you do need anything further please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
Reviewed Feb. 9, 2023
I've made six to eight purchases from Zenni and their products are above average. I've never had an issue with the quality of their glasses and I've recommended them to family and friends.
Thank you for your review and for being a loyal Zenni customer Jennifer!
Reviewed Feb. 5, 2023
The quality of the glasses is great for the price. It took me about two weeks to get my glasses. It's not the fastest shipping out there but it works for me. Also, I don't know if I would have bought the glasses that I bought based on how they fit and how well I see through them if I had an opportunity to try them on. Had I been able to wear a pair of frames even with just a non-corrective ones in it first, I might have made a different choice. But it's not gonna stop me from trying to buy Zenni lens again in the future.
Thank you for your review Scott! If the glasses are not a good fit and you are interested in a return, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
Reviewed Feb. 5, 2023
The online ordering process was very easy. For the price, the glasses are okay.
Thank you for your review Christina!
Reviewed Feb. 5, 2023
The glasses are not the best quality but they're so inexpensive that I can easily buy another pair if I need glasses. Also, I didn't wait longer than a week to get it. It's nice. Everybody should use Zenni if they wanna get prescription glasses. I've had a really good experience with them.
Reviewed Feb. 5, 2023
I was looking around on Google and I came across Zenni. I noticed I can put my prescription, which was very easy to do. They walked me step-by-step through that. I didn't have to pay for the prescription -- I just have to pay for the frames, which I thought was a great deal. I paid $8 or $12 for the frames, plus shipping and the taxes. It was very inexpensive and that's great for me. But the virtual try-on tools are a little difficult to use. I used it once and I never used it again. There's nothing wrong with it, it's just not for me. I love the glasses I got. This is the third pair I've ordered of the same frame.
Reviewed Feb. 4, 2023
I've purchased about 12 times from Zenni. They're reasonable and the quality of their products seem fine. My son likes the aviator glasses and there's not a lot of options with that, which I was kind of surprised. Also, the picture thing on the website didn't really work, but it was nice to have. The size of the face to the glasses wasn't quite right and sometimes, if the face wasn't straight on, the glasses would look weird. So, I would always use the little thing they sent me for the next pair or I would take a pair of sunglasses then mark it and just measure. Other than that, the delivery was done thru regular mail and it was fine, but faster is always nicer.
Reviewed Jan. 31, 2023
Ordering from Zenni was very easy and convenient. Everything was a smooth-sailing operation. I ordered them one week, there in my hands the next, and I'm wearing them right now. It's also super cheap. I've got three different pairs from them.
Reviewed Jan. 31, 2023
I bought my stepdaughter her first set of glasses at Zenni Optical and she loves them. I got the full rim and everything was perfect about my order. They make the process so easy and user-friendly, so even a kid could do it.
Reviewed Jan. 30, 2023
I always go in and filter out what I want so that it's not so overwhelming looking through all of them. The first pair I got, when they came in the mail, one of the lenses was popped out. So, I had to ask Zenni Optical to send me another one. They sent it right away. And it was fine. It was a great price. I've had the pair I'm currently wearing for several years now. I like them.
Thank you for your review Alicia, we are happy to hear our team was able to help you with a new pair!
Reviewed Jan. 26, 2023
I didn't have eye insurance, so going to the optometrist is out of the question. Zenni was affordable so I purchased from them and everything was good and seamless. The worst gripe I had was the time it took to get the glasses but I understand that lens have to be made and whatnot.
Thank you for your review Abram, we are happy you found us!
Reviewed Jan. 25, 2023
I saw a number of companies online and I looked through a whole variety of them. I liked the glasses on Zenni and the way you try them on. There's everything available on there. I found some glassed I liked. I got three pairs so far and I'm happy with them. When people compliment me on my glasses, I tell them where I got them.
Reviewed Jan. 24, 2023
The website is put together very well and is easy to navigate through. I really like the try-on feature because I can see what kind of glasses look good on my face and whether or not I want to buy them. Zenni is a really good place to order glasses if you're looking for kind of less expensive but good quality.
Reviewed Jan. 24, 2023
Their website is relatively easy to use and I like that. It saves the prescription and the tools are pretty self-explanatory.
Reviewed Jan. 24, 2023
I ordered from Zenni for backup glasses, but they're definitely not as good as the ones that we order from the optical shop. But they're cheap and fast and it's quite easy to use the website. They also generally get it quite right if you key in the right numbers.
Reviewed Jan. 17, 2023
But quite a few pair from this company, my main pair that I wear daily was supposed to turn dark in the sun, but basically has stopped. Called them trying to find out if there’s anything I can do. Pretty much since it was just past warranty they were pretty rude. Basically look around other places. They will not stand behind their product.
Thank you for posting your Zenni review of your gray photochromic (light-sensitive, auto-tinting) eyeglasses from your order o3915429712, placed on June 3, 2021.
As we advised in our responses to your Trustpilot and Sitejabber reviews about this matter, we were sorry to learn that you contacted us about these eyeglasses outside the one-year warranty period for photochromic films.
Consequently, we apologize that we cannot offer to accept these eyeglasses to us for an inspection.
Nevertheless, we thank you again for posting your review, and we hope that you have a great 2023!
Reviewed Jan. 14, 2023
They have an easy website to get into. It's cool as well because it helps me see how big the frame would look on the face. I've gotten some really good frames for cheap. They also last. You definitely get what you pay for.
Reviewed Jan. 13, 2023
Zenni's website was very easy to use. They got some good styles and really great prices, and shipping is very fast. It was faster than expected. The glasses have good quality. It hasn't broken yet. The prescription is perfect.
Reviewed Jan. 13, 2023
I received the glasses in three weeks, which was a little longer than I expected. I would also like to be able to measure. The glasses sit and push my 3-year-old's ears out a bit, so if there was an ability to get a side measurement. But the quality seems good. The glasses are holding up.
Reviewed Jan. 13, 2023
The quality of the glasses are good. I was skeptical at first because it wasn't from a shop that you get in store. I will refer others to Zenni Optical's website.
Reviewed Jan. 13, 2023
Zenni's glasses are good quality and not too expensive. They have a lot of great options.
Reviewed Jan. 13, 2023
Purchasing through Zenni’s website was simple and for prescription glasses, their shipping was quick. The glasses were durable for the price. I always refer friends to Zenni if they’re looking for inexpensive glasses and something that will hold up. I've had a few friends order from them and they like it.
Reviewed Jan. 13, 2023
Zenni is a very affordable website for glasses and I've been ordering from them for a couple of years. The online ordering process has been a good experience. It’s straightforward and the hardest part probably is deciding which frames. One of the features I had trouble with was the distance between the pupils. And in the end, I decided to not care about that and just get a frame. If it doesn't fit my face that well, it's okay, I can deal with it. I like the Try-On feature where you can upload your face and they’ll put the lenses on you. For some lenses, they have a 3D view so you can rotate it in the frame. I also like the filter features of the color and material.
Most of the frames I've gotten are plastic. They're long lasting because I've had the same frames for four years and they haven't broken. And I take naps in them. The only complaint I have for my current frame would be that it slips off my face. But that's a problem with glasses in general, not with my frame, because it happens with a lot of people.
Reviewed Jan. 13, 2023
I've ordered six pairs, and I love them. I have recommended several people to Zenni as well.
Reviewed Jan. 11, 2023
I picked the glasses, almost get random but I tried them on via the Tryon feature. That came and they looked amazing. I was worried my script wasn't going to be right but they work very well and I enjoy them.
Reviewed Jan. 9, 2023
I have received my order as expected via the post, whereupon I gave them to my tiny human to see if they fit just as they had his old pair, for we had re-ordered the last pair of glasses he'd received to replace the pair he broke. They were basically the same pair.
Reviewed Jan. 9, 2023
My pair of glasses I had been wearing daily broke, so I ordered a new pair from Zenni that I could get relatively quickly and for a low price. Got a great pair of frames and lenses for a great price!
Reviewed Jan. 5, 2023
I ordered the Oleophobic (premium oil and fingerprint resistant) Anti-Reflective Coating, but it does not work. My glasses stay smug and hard to keep clean. It does not matter what I use, it will continue to get smug up. Any suggestions?
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5090162814, placed on November 1, 2022, for one pair of standard progressive eyeglasses.
We were sorry to read that the oleophobic (fingerprint-resistant) anti-reflective coating your purchased for your glasses does not keep the lenses from getting smudged.
Consequently, we apologize for any disappointment you experienced as a result.
We want to recommend that when the lenses get smudged, you wash them with warm water and gentle, non-abrasive soap, such as hand soap or dish soap, then dry the lenses with the microfiber cloth that was included with the eyeglasses.
In addition, you may want to visit the Zenni website and purchase a Lens Spray Kit for $4.95, which will help you keep the lenses clean: https://www.zennioptical.com/p/cleaning-kit/A1102000?skuId=A110200030.
However, if these suggestions do not keep the lenses from smudging, although the U.S. Postal Service website advises that this order was delivered to you on November 9, 2022, which means that it is outside its 30-day warranty period, which starts the day the glasses are delivered, insofar as this appears to be the first order you placed with us, we can make a one-time customer service exception on your behalf to extend the warranty period to enable you to return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5090162814.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5090162814, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope to hear back from you about this matter, in the hope that the suggestions we offered will help you keep the lenses clear.
If not, we hope that we may resolve this matter with one of our two refund options.
We also hope that you have a great 2023!
Reviewed Jan. 5, 2023
I can't see anything within 5 feet of me unless I move them down to the tip of my nose. I have tried wearing them thinking I would get use to them, but that has not been successful. The holiday season made it more difficult to try to tolerate because I had so much to do.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5186960328, placed on November 19, 2022, for one pair of single-vision distance eyeglasses with a strongly nearsighted prescription.
We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 26, 2022, which means that it was out of its 30-day warranty period when you posted your review on January 5, 2023.
Nevertheless, insofar as this appears to be the first order you placed with us, we can make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these eyeglasses to us for an inspection, if you confirm with a copy of the prescription you received from your eye doctor that you entered the prescription correctly.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5186960328.
Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) you entered, 59 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if we find no manufacturing errors, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5186960328, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.
However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.
We also hope that you have a great 2023!
Reviewed Jan. 4, 2023
Super good quality! I cannot believe these glasses were only $10! They compare to my other glasses that I got a year ago and I paid $300 for. I can't tell the difference between the two. I wish I knew that Zenni was around before I spent $400 on the same quality glasses. I will definitely be ordering my glasses through Zenni!
Reviewed Jan. 4, 2023
My glasses arrived pretty quickly. Zenni has always provided excellent services. We have been using Zenni for many years now and have always been very satisfied. I have buy all my grandkids glasses from Zenni as well as my daughters.
Reviewed Jan. 4, 2023
The employees I talked with were very helpful. They walked me through ordering. Their assistant was very much appreciated. Ordering was made very easy over the phone. When I called I was aggravated because I couldn’t figure out how to order no-line bifocals. The assistant walked me through it very patently. I enjoy ordering through Zenni. Shipping was very fast.
Reviewed Jan. 4, 2023
I love the fast shipping! My glasses are always amazing and great prices! I only purchase my glasses on Zenni now! I recommend them to everyone that will listen! I love that I can try on the glasses virtually and see how they look! Thank you for always adding new styles. I love it!
Reviewed Jan. 3, 2023
Nice, I like the end product. It really holds up again pressure. My son is very rough and these glasses are nice and tough. I really appreciate the fact that I can order via online and submit his prescription. This was a big factor in using this service. I appreciate that I could speak with someone about my order. Thank you for reaching out to me regarding what I think about using your service.
Reviewed Jan. 3, 2023
As a school nurse I often provide needed assistance to families. In this case, I was able to provide glasses for a student that was "in between" the Medicaid guidelines and needed a pair ASAP. Many of our families are not able provide for a second pair. I'm so grateful that Zenni is available with a quality product at such a great cost.
Reviewed Jan. 2, 2023
Better glasses than the ones you spend 5 times the money on at the optometrist. Great quality, look great, fit perfect. I've referred several family members and friends to Zenni who all feel the exact same way that I do. I have purchased multiple pairs, and will continue to do so.
Reviewed Jan. 1, 2023
Overall, I’ve had a great experience with my goggles. I primarily use them for basketball, and they’ve been great allowing me to play to the best of my abilities and practices and games. The only issue I would say they have is that the strap can sometimes snap off occasionally.
Reviewed Jan. 1, 2023
I absolutely love them and they fit so much better than my regular glasses and honestly feel like I can see much better since they don’t slide off my face and have been so great for using at work since I work such a physical job!
Reviewed Jan. 1, 2023
This is the 6th pair we have purchased from you and always they are just what we wanted and the prescription is cut just right. Best glasses we have ever had and we have had many pair over the last 40 years. The price is always good and the many styles to choose from are great. Delivery is always relatively quick.
Reviewed Jan. 1, 2023
I love Zenni. I will only order from here. Now I get my glasses super quick and so many choices. Not just my regular glasses also my sunglasses. I have told many of my friends, family and coworkers about getting a good deal on glasses.
Reviewed Jan. 1, 2023
I Ordered my reading glasses prescription on a pair of glasses. They are blurry and not clear. I’m not sure if it’s the blue light protection or what the issue is but I can’t really wear them. Feel they were a waste of my money.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5188380037, placed on November 21, 2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature, and what you state is your reading prescription.
We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on December 2, 2022, which means that it was within its 30-day warranty period when you posted your review on January 1, 2023.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5188380037.
Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) you entered, 57 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
Since you advise that these eyeglasses are intended to be near-vison reading glasses, we hope that you lowered your distance PD by 3 mm, which is the practice for single-vision reading glasses.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, or if you return the glasses for an inspection and we find no manufacturing errors on the glasses, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5188380037, in the subject line of the email, and please attach a copy of the prescription to the body of the email.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.
However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.
We also hope that you have a great 2023!
Reviewed Jan. 1, 2023
I've been purchasing my glasses exclusively from Zenni for many years now, and I've never had a bad experience. The glasses always arrive in a timely fashion, and are of such a high quality that even my optometrist says that they are better than what his in-house optician can make for many times the price.
Reviewed Jan. 1, 2023
My order from Zenni Optical was a great experience and I’m very happy with my new glasses and I will be getting my mom to order a pair pretty soon because she can’t see from the old ones and I hope that it will be just as good as mine was. Thank you.
Reviewed Jan. 1, 2023
Always prompt in their delivery. Also, keeps track of prescriptions so you can look them up. Product is quality with fair price with lots of options. I have used Zenni for years and have always been happy with the service and products.
Reviewed Jan. 1, 2023
We were extremely pleased with my daughter’s glasses that we ordered. It’s affordable, the order actually ended up coming way earlier than we were originally told they would be delivered, and the quality is excellent! The ordering process was extremely easy as well! I highly recommend Zenni!
Reviewed Jan. 1, 2023
The glasses were not the right prescription- they are blurry and unable to see or read anything. I reviewed the prescription submitted and I believe it is correct. Very disappointed as I had purposed another pair of Zenni glasses and loved them.
Thank you for posting your Zenni review of the most recent order you placed with us, order o5184306715, placed on November 15, 2022, for one pair of single-vision eyeglasses.
We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 25, 2022, which means that it was outside its 30-day warranty period when you posted your review on January 1, 2023.
Nevertheless, we can make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these eyeglasses to us for an inspection, if you confirm with a copy of the prescription you received from your eye doctor that you entered the prescription correctly.
We see a previous order you placed with us, order o3369095187, placed on October 26, 2020, with a different prescription but the same PD.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5184306715.
Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) you entered, 58 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if we find no manufacturing errors, we can return the glasses to you or offer you one of our two refund options upon the return of the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5184306715, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.
However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order upon the return of the glasses.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label.
We hope to hear back from you about this matter, in the additional hope that we may resolve it with an inspection or one of our two refund options.
We also hope that you have a great 2023!
Reviewed Dec. 27, 2022
The first time that I used Zenni was not pleasant. I received my second pair of glasses with the same prescription as my first one, and I received them and it didn't have any prescription on it at all. So when I called Zenni, they said that I input it incorrectly. But I used whatever prescription was saved. So it took the rep about 45 minutes to tell me what I did wrong before she would give me a credit and asked for me to resend them back. When I used them again, I had called back to have them make sure my prescription was correct, and the rep was very helpful.
Thank you for posting your Zenni review of your order o5186936511, placed on November 19, 2022, for one pair of single-vision dark amber sunglasses with a rose-gold mirror finish and our Blokz® blue-light-blocking feature.
We see that you entered +0.25 on the two Spheres in this order, whereas on your first order, o4307600262, placed on November 18, 2021, we changed the two Spheres to +2.25 after you contacted us on the date you placed the order, advising that the Spheres needed to be changed to +2.25.
We see no subsequent notes in the database record of this order indicating that you had any issues with these eyeglasses.
You returned the eyeglasses from order o5186936511 for a 100 percent refund of their price in the form of store credit to your Zenni account.
You used a combination of store credit and funds from a credit card to pay for your next order, o5195970485, placed on December 5, 2022, for one pair of single-vision eyeglasses with Blokz®, and it was good to see that you entered +2.25 on the Spheres.
The U.S. Postal Service website advises that these glasses were delivered to you on December 15, 2022, and we hope that you are satisfied with these eyeglasses.
We also hope that you have a great 2023!
Reviewed Dec. 27, 2022
I got two different styles of glasses from Zenni, the rectangular and then the one that are kind of round. I've purchased from them before, too.
Reviewed Dec. 24, 2022
Using the correct measurements is important to me. Most walk in places are frustrating to find the correct fitting frames. Zenni I ordered after buying from a walk in place. The frames I tried on at their shelf was fine but when the order was sent the frames fit much worse. Thank you Zenni!
Reviewed Dec. 22, 2022
I have received my new glasses! I waited about a week and 2 days. They came and I was so excited to receive them. They are beautiful and perfect! I have received so many compliments. And I can see very well with them.
Reviewed Dec. 21, 2022
The quality of the frames is pretty good. I like them. I've purchased every six months and the website is user-friendly. When you use it online, it's pretty simplified. The only downside was when I have had incorrect prescriptions relayed to me from doctors. But you don't always get a full refund back, and you get less and less of a refund each time.
Reviewed Dec. 21, 2022
At first, I was skeptical about Zenni, then I fell in love and I have not gone to any other place to get my glasses. They are the bomb. They are quick, accurate, and straight to what you need. When ordering on their website, everything is self-explanatory and the site is pretty user-friendly. They give you give the best bang for your buck and the quality is second to none.
Reviewed Dec. 21, 2022
The price was very good and my ordering experience was pretty straightforward. I knew all the information. It all fit in nicely and it was very smooth. They didn't feel obtrusive. The quality of the eyeglasses is really good. They last over a year or two. The last time I bought one was at the beginning of 2021 and they are still fine. I just wanted to get a new pair. The delivery time was a little longer than I expected, but it was not unreasonable. Zenni is a good place to get a pair of glasses. It's really affordable.
Reviewed Dec. 21, 2022
I love Zenni. Everything was great. It was very affordable and convenient, so I will be ordering from them again for sure.
Reviewed Dec. 21, 2022
I've only had glasses for about a year and I knew I would be pretty hard on them. I needed an affordable place to get replacement glasses. I did Zenni and I received one pair. They seem to be pretty good and you get what you pay for. The only thing was my prescription did not work on most of the frames that I liked so I had to get regular bifocals. If you need spare glasses, Zenni is a good place to go. They have a bigger selection than Warby Parker and other places.
Reviewed Dec. 21, 2022
Ordering through Zenni is really simple, and they're really cheap. It's also easy to put my prescription in, and the glasses come in the mail quickly. They usually get there earlier than it says they will be, and the quality has been awesome. My last pair of glasses before this one lasted a good three years before they finally broke, and they only broke because I sat on them. Definitely go through Zenni.
Reviewed Dec. 19, 2022
I Love my Zenni glasses. I order 2 transitions and they are great. Have ordered many in past and have always loved the way they fix and will continue to order all my glasses for them. Love love love Zenni!!!!
Reviewed Dec. 18, 2022
I love these cat-eye glasses with little silver spikes! They were everything I wanted, and I have gotten lots of compliments on my glasses. I have ordered the red, but I have gone back to order the other two colors! These eyeglasses are great!
Reviewed Dec. 17, 2022
My original order was wrong because I couldn't read the Dr's handwriting. I am pleased that you accepted the return for credit. The delivery time on the replacement was a bit long. I wish you had a UPS or FedEx delivery option.
Thank you for posting your Zenni review of the most recent order you placed with us, order o5196020672, placed on December 5, 2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that your November 18, 2022, order, o5185888138, was placed with incorrect Axis values, and we apologize for any confusion or misunderstanding you experienced when you placed this order.
You returned those eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used the store credit toward the purchase of order o5196020672, which the U.S. Postal Service advises was delivered to you on December 14, 2022.
You mention that you felt the shipping time of this order was a little long, and you express your wish that we had a faster shipping option.
Consequently, we apologize for any disappointment you experienced regarding the shipping time of this order, and we would like to clarify that we do have an Express delivery option, for $18.95, which comes with a five-10-business-day delivery-time promise, and the order is delivered by FedEx.
Orders placed with Standard shipping, for $4.95, delivered by the U.S. Postal Service, come with a seven-14-business-day delivery-time promise. This order was delivered to you in seven business days.
Insofar as order o5196020672 was delivered to you in seven business days, this would have been within the delivery-time promise for Express delivery, as well.
We hope that this clarifies that the delivery time of this order, although shipped with Standard delivery, was delivered to you within the Express shipping delivery-time promise.
We also hope that you are pleased with the eyeglasses, and that you have a very happy holiday season!
Reviewed Dec. 17, 2022
I received my glasses fairly quickly even with it being mailed during the holiday season. I'm pleased with the quality of the glasses, especially considering the price. The glasses look exactly as I expected from the picture. Overall, I am very happy with this experience.
Reviewed Dec. 16, 2022
All orders I have received from Zenni have been on time and have been in perfect condition. Came with a glasses case both times and with wipes. It was super cheap to get the glasses I got, and they came with a sunglass magnetic thing. Awesome.
Reviewed Dec. 16, 2022
I can see out of them and that's pretty good. I REALLY wish I had chosen the anti-glare option because these are SUPER reflective. Like I would be on Zoom meetings and you could see my screen on my glasses. Just in any occasion in general they are incredibly, annoyingly, reflective -- so if you do decide to get these definitely go for anti-glare or whatever the option is called. I will be smarter and choose that option next time. I thought I would get over the reflectiveness but it's just too apparent and omnipresent.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5141295378, placed on October 17, 2022, for one pair of single-vision distance eyeglasses.
We were happy to read that you can see well with the glasses, but we were sorry to read that you regret that you did not select an anti-reflective coating, since you are dissatisfied with the reflections you see on the lenses.
Consequently, we apologize for any disappointment you experienced as a result.
We want to confirm that we offer four different anti-reflective coatings – standard, for $4.95; super hydrophobic, which reduces reflections and resists moisture on the lenses, for $8.95; anti-fog, for $12.95, which comes with an activator cloth and reduces fogging on the lenses; and premium oleophobic, for $14.95, which reduces smudging on the lenses from fingerprints and facial oils.
The U.S. Postal Service advises that this order was delivered to you on October 26, 2022, which means that it was outside its 30-day warranty period when you posted your review on December 16, 2022.
Nevertheless, insofar as this appears to be the first order you placed with us, we can make a one-time customer service exception on your behalf to extend the warranty period to invite you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses with one of our anti-reflective coating options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5141295378.
We will email you instructions to return the glasses for the refund option you choose, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5141295378, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing from you about this matter, if you would like to return these glasses and order a pair of eyeglasses with an anti-reflective coating, which we hope will resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!
Reviewed Dec. 13, 2022
Whole experience was a good one. The first pair that I ordered weren't what I wanted so was able to return them for another pair. Love the second pair!!! The selection was great and the prices were reasonable. The service was fast and easy and the return was painless. Would recommend to anyone not wanting to pay high prices of retail stores.
Reviewed Dec. 13, 2022
I have purchased all my glasses from Zenni for years now, I've no reason to go anywhere else. I've been able to update my prescription online and change up frames but also make use of saved past orders for replacements.
Reviewed Dec. 11, 2022
Glasses were received very timely. They were in excellent condition. I really enjoy the fit and the look. I have been recommending Zenni to others, even strangers who comment on my glasses. I think I should be on your payroll for advertising.
Reviewed Dec. 11, 2022
Zenni is a great place to get glasses for me! The glasses only fit perfectly once. Every other time they are too tight or too loose but I don’t hold it against them too much. Getting glasses online is hard to get the perfect fit. I love them because they are close to perfect and less expensive for the great quality.
Reviewed Dec. 11, 2022
Fast delivery. Glasses are perfect just as described. I’ve gotten them before and loved them so decided to order another pair. Definitely will order from Zenni again. Thank you, I really appreciate how quickly I received them. I would definitely recommend this site to a friend.
Reviewed Dec. 11, 2022
I absolutely love my new glasses! Normally I wear small square black frames, I have never worn anything else. But I chose a lavender cat eye frame and they are absolutely fabulous. Thank you so much for the new glasses! I got the gray sunglasses as well that hook onto the frame.
Reviewed Dec. 11, 2022
I opted to give my business to Zenni based on the large number of favorable reviews and on the purported "free return" policy it publicizes. I was foolish enough to order 3 pairs of prescription glasses - 2 with progressive lenses and one pair of computer glasses. The computer glasses are fine but the 2 pair of progressive glasses - ugh. Both are blurry, and yes, I triple-checked and the prescription I gave was correct. I ordered high-index lenses, but they are not nearly as sharp as my existing lenses - and my existing prescription is old!
I also note that none of the glasses have the measurements on the side, as do all my other glasses. This seems cheap to me. In any event - biggest problem is that yes, I can return, but ONLY for credit. No such thing as a full refund -- they only provide 50% refund, which would leave me out hundreds of dollars. I will never, ever use an online place to purchase glasses again. What a racket - if this is a good online place for glasses, I shudder to think of what the other online places are like. Free returns my foot....I feel had.
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5186729355, placed on November 19, 2022.
We were happy to read that you are satisfied with the computer glasses you ordered but we were sorry to read that you are dissatisfied with the premium progressive eyeglasses.
Consequently, we apologize for any dismay you experienced as a result.
One of the pairs of premium progressives were ordered with gray Transitions® XTRActive polarized photochromic (light-sensitive, auto-tinting) lenses in full-rim, square, flexible-plastic, tortoiseshell frame 206725, with a frame width of 135 millimeters.
The other premium progressive eyeglasses you ordered, with our Blokz® blue-light-blocking feature, were in full-rim, oval, plastic, red ombre frame 274018, with a frame width of 134 mm.
Although we do not provide the frame measurements on the inside of the frame, they are available under the enlarged picture of the frame on our website, or on the enlarged picture of the frame on our website if you click on the little ruler icon toward the lower left side of the enlarged picture.
Insofar as you advised that you would like to return the two pairs of premium progressive eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, it was good to see that on December 10, 2022, we emailed you instructions to return the two pairs of premium progressive eyeglasses to us for the 100 percent store credit refund, and that we also emailed you a prepaid mailing label to use for return postage.
Since you mentioned that you would like to use the store credit toward the purchase of single-vision distance eyeglasses, it was good to see the note in the database record of the order indicating that we advised how to order single-vision distance eyeglasses.
We look forward to receiving the two pairs of premium progressive eyeglasses and issuing the 100 percent store credit refund when we receive them, which we hope will resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!
Reviewed Dec. 11, 2022
I really love these glasses. I tried them on and they are the clearest glasses I've ever owned. The case and cleaning cloth are great too! I will definitely be ordering more and would highly recommend this site to everyone!
Reviewed Dec. 11, 2022
Order delivered within stated timeframe. The glasses are also good. A bit tight on the temple length. Good to see that there now is a PD measurement tool to help. Great value for money. I'd recommend this anytime. Entering the prescription as received from the opthalmologist was easy and straightforward. Finding these measurements is what was a bit more involved.
Reviewed Dec. 10, 2022
I love Zenni glasses, but my new glasses are too wide and fall off my face. I love the shape, quality, color, frame, price, etc. but I wish I could have sent them back to be made to fit my face better without falling off.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5103798575, placed on October 2, 2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were happy to read that you love the eyeglasses, but we were sorry to learn that the frame you selected – full-rim, square, mixed-material, tortoiseshell and coral ombre frame 7813125, with a frame width of 137 millimeters – is too big to fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this eyeglasses order was delivered to you on October 6, 2022, which means that it was outside its 30-day warranty period when you posted your review on December 10, 2022.
Nevertheless, insofar as this appears to be the first order you placed with us, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, to invite you to return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5103798575.
We will email you instructions to return the glasses for the refund option you choose, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5103798575, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 7813125 and order a pair of eyeglasses in a frame that will fit you well.
To find a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Reviewed Dec. 10, 2022
Zenni is the only place we get glasses now. I got glasses for my granddaughter. They're frameless heart-shaped. She likes them. They turn dark when she goes outside. So, they can be sunglasses and it helps when she's driving. I got the blue blocker put on them. She's on the computer a lot. It really cuts the glare down. It helps a lot. I ordered a pair of glasses for my granddaughter that she didn't like. On the website, they looked brown and that's what the color they said they were. When they came in, though, they were really orange. I had to send them back. I just got credit because it was kind of more like a burnt umber.
I had another pair I needed to return because it got the wrong prescription put in them. When my granddaughter put them on, she said, "Grandma, I can't see at these at all." When I went to return them, I found out that you only get to return them one time. After that, then you only get half credit for them if you return them. So, I wasn't really happy with that. I just donated the glasses to the Lions Club. It's easier to do that. I'd rather do that than send them back and go through the hassle of finding the post. Our post office isn't open very often. The first time I called them about it being a pair she didn't like and wanted to know what I could do, they told me that I could send them back and if I wanted store credit, I could get 100% credit. If I wanted a refund, it's a 50% refund. I was surprised because I've never heard of being able to get 100% back on something that you made the mistake on.
Reviewed Dec. 9, 2022
I'm very satisfied with the products we got. It's all well done in terms of quality, appearance and in very low cost compare to other glass company. The Zenni apps I used for this product was a friendly user and easy to access.
Reviewed Dec. 9, 2022
Zenni Optical was introduced by our babysitter ages ago. She said that they are very affordable. The glasses were great with kids. You can go through and try them on online so you see how they look in your own personal space. She was very happy with the results and she'd used it for years. So, we tried it and have the same result. We love it. Their website does require a learning curve. Going through and uploading the pictures or the 3-D is a little bit on the painful side, and I can't see side-by-side of the different glasses that I'm looking at. I have to look at them one by one. So, if they want to take those and improve, that'd be great because we're going to keep using it.
Going through and even being able to see the glasses on our own faces is huge, especially for ordering online. We can go through and have the option where you can put a name or a phone number on the inside or on the outside of the glasses. I don't want my daughter's name to be on the outside where anybody can see that but having them on the inside when she takes them off and sets them down, the janitor will be like, "Oh, this one's Jemmy. Here are her glasses. I know what class she's in, go drop them off." If she leaves them at a playground somewhere, it's got my phone number on it on the inside. She can go through and whoever finds them can call me and I can arrange for a pickup. It's been a saving grace and we love that. You can call it convenience, but I call it a safety feature. I tell everybody about Zenni.
Reviewed Dec. 8, 2022
Very comfortable, delivery is standard. Wish the frames were bigger, but I believe they are not because of my PD. I've ordered frames from here before and they were bigger only because I think I put the wrong PD in, but overall great frames.
Reviewed Dec. 8, 2022
I got a solid plastic frame from Zenni. I wish maybe I could dial in my prescription a little better like as far as the spacing, that's always something you have to check, the lenses are spaced far enough. Overall, going with Zenni is a lot cheaper than going to the an eye doctor and buying the frames that they have. It's always quick and I find the frames I like pretty easily.
Reviewed Dec. 8, 2022
Ordering experience on the website was user friendly & straightforward, shipping was timely, price was very affordable, and I'm very pleased with the product thus far. I'd have no hesitation in recommending Zenni to a friend, co-worker, colleague, family member, etc.
Reviewed Dec. 8, 2022
I really like my third pair of Zenni glasses. The frames are good quality as always. The fit and style are great too! I will return to purchase more in the future and continue to recommend them to my family and friends.
Reviewed Dec. 8, 2022
The glasses came in perfect shape and my son loved them. Only downside is the case was broken and could not close it. Therefore, he did not have anywhere to store them. Other than that it was a good experience.
Thank you for posting your gratifying review of what appears to be the first order you placed with us.
We were delighted to read that your son is happy with these single-vision aviator eyeglasses with our Blokz® blue-light-blocking feature.
However, we were sorry to read that the case arrived broken, and your son could not close the case.
Consequently, we apologize for any disappointment you and he experienced as a result.
Nevertheless, we are glad that you brought this matter to our attention, so we could ask our U.S. Shipping team to send you a new eyeglasses case for your son’s glasses.
You should receive an email from us later today or tomorrow, confirming the shipment of the eyeglasses case with a transaction number.
We hope that this will resolve this matter to your and your son’s satisfaction, and we also hope that you have a very happy holiday season!
Reviewed Dec. 8, 2022
I believe I got the P.D. wrong. I've since ordered a different pair. I need to return these for a different pair. My experience has been great so far. I'm hoping to get another pair. I may need assistance exchanging my glasses. Thank you for any help you can give.
Thank you for posting your Zenni review of the first order you placed with us, order o5183610601, placed on November 13, 2022, for one pair of single-vision distance eyeglasses.
We were sorry to read that you entered an incorrect pupillary distance (PD), 68 millimeters, for the glasses on this order, and we apologize for any misunderstanding you experienced when you were placing the order.
It was good to see that you returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and that you placed a new order, o5190878135, on November 26, 2022, for one pair of standard progressive eyeglasses with a PD of 63 mm.
The U.S. Postal Service advises that these eyeglasses were delivered to you on December 10, 2022, and we hope that you are satisfied with them.
We also hope that you have a very happy holiday season!
Reviewed Dec. 8, 2022
I ordered full lens reading glasses to use with my computer. The Rx is not quite right in that I have to be too close to the computer for it to be the correct clarity. I can use them as backup glasses, but wouldn't want to use them full time, as I had hoped I could.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5180889007, placed on November 9, 2022, for one pair of single-vision reading glasses.
We were sorry to read that you could not see well through the lenses of these eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 17, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Since we see no previous orders placed by you, we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those items you entered on a previous order that contained eyeglasses with which you could see well.
In addition, since you mention that you had intended to use these eyeglasses while you are on your computer, we do not know if you ordered single-vision reading eyeglasses by adding a Near Vision reading Addition (NV-ADD) value to each of the Spheres then lowering your distance pupillary distance (PD) by 3 millimeters, or whether you ordered single-vision computer glasses, by adding half of the NV-ADD value to each of the Spheres and leaving your distance PD value in the order.
If an NV-ADD value is not evenly divisible by 2, such as +1.75 or +2.25, you may divide such an NV-ADD value as (for +1.75) +1.00 and +0.75 or divide an NV-ADD value of +2.25 as +1.25 and +1.00.
Insofar as this order is within its 30-day warranty period, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5180889007.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5180889007, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!
Reviewed Dec. 7, 2022
To be honest as the price was so amazing and the glasses so adorable, I thought for sure I wouldn’t be able to see out of them. I’m very pleased with the glasses, and the fact that I wear progressives.. I give Zenni optical a 10 across the board. I usually spend 100s of dollars on glasses not near as cute as these.. I’m in love..
Reviewed Dec. 7, 2022
I love these frames because they are pretty and comfortable. I got the blue color since I wanted something different. They match my eyes and look beautiful. The prescription is accurate, as usual. I always appreciate the update and being able to see more clearly.
Reviewed Dec. 7, 2022
I ordered bifocals on 11/17, but when they arrived, they were defective because the bifocal lines were at different heights and angles. I sent them back to get them fixed, but I'm still waiting for my glasses, and it's already 12/7. It's a shame they can't figure out a faster way to fix their mistakes.
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5184057840, placed on November 17, 2022, for two pairs of bifocal eyeglasses.
We were sorry to read that you found that the bifocal segment lenses were placed unevenly on one of the pairs of bifocals – full-rim, rectangular, acetate, spring-hinged, gray Tamalpais frame 445912, with a frame width of 137 millimeters.
Consequently, we apologize for any dissatisfaction you experienced as a result.
Since we were not able to discern any manufacturing mistakes from the pictures you provided of the glasses, we invited you to return the bifocals to us for an inspection.
Insofar as our inspection found that the bifocal segment lenses were placed evenly on the two larger, “carrier” lenses of the frame, we offered to return the glasses to you or issue a 100 percent refund of the price of the bifocals in the form of store credit to your Zenni account – a customer service exception, since the order was paid for with a combination of store credit and funds from a credit card.
You selected the 100 percent store credit refund, which we issued on December 9, 2022.
We hope that this matter is now resolved to your satisfaction, and we also hope that you have a very happy holiday season!
Reviewed Dec. 7, 2022
I ordered reading glasses. I couldn’t be happier with them. Great quality and price! I only need reading glasses and I didn’t want to pay lot for them. Someone recommended Zenni. It was well worth the time to order. Thank you for the fine product.
Reviewed Dec. 7, 2022
My glasses came in a day early! They look great! They squeeze my head a little, but I should be able to get that fixed at the eye doctor. Lenses are clear and easy to clean. I can't wait until I order my next pair!
Reviewed Dec. 7, 2022
Ordering was simpler than I imagined. Now I just have to get used to progressive lenses! And the clip on sunglass option is a game changer! More cost effective than spending at least $250 (copay) with my eye doctor. Order came within two weeks, the fit isn't bad and they look awesome.
Reviewed Dec. 7, 2022
I have been using Zenni for a couple of years now. I have always been satisfied with the price of your frames and lenses. Being a progressive lens wearer, it saves me a lot of money. Great selection of frames and your prompt service is greatly appreciated.
Reviewed Dec. 7, 2022
Zenni is quick, has great options, and is fair to customers. If you don’t like your purchase, there are exchange options. I buy all my glasses here now, and they always make it right. They come pretty quickly too! I highly recommend Zenni. Also, they are much more affordable than glasses at the eye doctor, even with the help of insurance. I can’t complain!
Reviewed Dec. 7, 2022
I can't use them because I can't see out of the lens. They are very blurry. It appears that the strength is way off. Very dissatisfied with the product. You were recommended by a coworker who raves about your products but my experience is not the same as hers.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5180376857, placed on November 8, 2022.
We were sorry to read that you could not see well through the lenses of these single-vision eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 17, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Since we see no previous orders placed by you, we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those items you entered on a previous order that contained eyeglasses with which you could see well.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5180376857.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5180376857, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We will also email you the prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!
Reviewed Dec. 7, 2022
I am very pleased with my first pair of Zenni glasses. They arrived quickly and fit my face very well. I used the try-on feature with my photo and this helped me when deciding on my new pair of frames. The lenses are durable. I will order and recommend to friends in the future.
Reviewed Dec. 7, 2022
Fairly quick delivery, happy with my purchase. Given the chance, I would've chosen the non-glare option, but that was a personal choice. Great quality, the glasses are perfect to my liking. Unfortunately, my PD was smaller than what they made, so I had to pay extra, but overall very happy with my purchase.
Reviewed Dec. 7, 2022
The products could be better and they take a long time to get the merchandise but I like the fact that Zenni’s is much cheaper than going to an actual store. Also, the selections are really good. I haven't had a problem with their quality.
Reviewed Dec. 7, 2022
I recently received these glasses and love the look. Good fit, great price. The bridge of the nosepiece is gold, which I wasn’t expecting but I really think it looks great with the black frames. I would definitely recommend these frames.
Reviewed Dec. 7, 2022
I absolutely love my glasses, they were a great price, came in quickly and fit great. There are so many options to choose from as well as blue light filters and clip-on add-ons. I will continue to use Zenni.
Reviewed Dec. 7, 2022
I love the frames, I just put in the wrong prescription. So I ordered again with the correct prescription this time. My order is being processed so hopefully I will love them when they show up in my mail box.
Reviewed Dec. 7, 2022
The process of ordering was simple and easy. However the glasses themselves are really painful and cut the sides of my head. We’ve ordered from Zenni before. This is our first complaint. I just wish the frames didn’t hurt so bad.
Thank you for posting your Zenni review of the order for eyeglasses you placed with us on November 6, 2022, order o5179622398, placed on November 6, 2022, for one pair of single-vision distance eyeglasses.
We were sorry to read that these glasses – full-rim, round, mixed-material, black frame 7801821, with a frame width of 140 millimeters – are tight on the sides of your head.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on November 14, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit your daughter well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5179622398, with emailed instructions to return the glasses for the refund option you choose, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5179622398, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 7801821 and order a pair of eyeglasses in a frame that will fit you well.
To find a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Reviewed Dec. 7, 2022
My glasses are amazing! I love them so much they put a smile on my face and I only spent $20. I still can't believe how cheap and stylish my glasses are. I 100 percent recommend this to everyone! Thank you Zenni for my new amazing glasses.
Reviewed Dec. 7, 2022
Love the glasses. The color is great. I am having a somewhat hard time getting use to them even though they’re the same script as my last pair. I am sure I’ll adjust soon! Very happy with this purchase! 10/10 will recommend.
Reviewed Dec. 6, 2022
The glasses were delivered yesterday. But they are not usable. I took them to my eye doctor today. He verified that I gave Zenni the correct prescription, but Zenni made the lenses distorted. The Zenni website also measured the PD wrong. It said the PD was 74, but my doctor today measured it at 67. Zenni shouldn’t have measured it on their website if they can’t be accurate. I called customer service to get a full refund because the distorted lenses and the wrong PD was Zenni’s manufacturing error.
At first the employee said they don’t measure PD on the website, which isn’t true. When I ordered them on 11/26/22 it did. Then he said I only get 50% back or in store credit. I don’t want more Zenni glasses after this. They are a bad product. It was Zenni’s mistake, not mine. I should get a full refund. But he said no. After looking at the website today, the PD measurement option has been taken down. So Zenni knows it was a problem but I still can’t get my full money back. That’s bad business. I’m now forced to either send the glasses back and lose half my money, or pay even more to have my eye doctor put new correct lenses in the Zenni frames. Zenni is a bad business. Never using your service again. I will be sharing my bad experience with others.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5190874597, placed on November 26, 2022, for one pair of single-vision eyeglasses.
We were sorry to read that the pupillary distance (PD) value you entered for you order was incorrect, and we are chagrined that you obtained this measurement using a PD-measurement tool on our website, which we subsequently removed.
Consequently, we profusely apologize for any dissatisfaction you experienced as a result.
As a customer service exception, on December 8, 2022, we issued a full refund of what you spent on this order, $51.76, to the PayPal account you used to pay for it, without requiring you to return the glasses to obtain the refund.
We apologize again for the dismay you experienced regarding this matter, and we hope that this full refund resolves this matter to your satisfaction.
We also hope that you have a very happy holiday season!
Reviewed Dec. 6, 2022
Love your affordable prices with so many options to choose from. I will keep ordering from you as long as I see what I like. I'm very thankful that my sister introduced me to your website and I will definitely encourage everyone to view your selection. Thank you Zenni.
Reviewed Dec. 6, 2022
I purchased a pair of children’s glasses. My experience was the best and it was fun! My daughter loves her new glasses. The process was such a breeze. Thank you for affordable & adorable options! We will be back for more!
Reviewed Dec. 6, 2022
Thanks, they are great glasses and my son loves them! They are lightweight and he is excited to see them glow in the dark! They have a nice engraving of his name on the inner arm and it wasn't too expensive of an add on!
Reviewed Dec. 6, 2022
Perfect. Earlier than expected! Just reordered my son’s glasses and the experience was flawless! Thanks Zenni! I just wanted to let you know that everything was again perfectly fine. Thank you so much.
Reviewed Dec. 6, 2022
My glasses are amazing and arrived safe and sound. They are in great condition and I was able to wear them immediately and they matched the picture perfectly. Thank you so much for my glasses and the speedy delivery. They fit my prescription perfectly and they are super comfortable and easy to adjust if need be.
Reviewed Dec. 6, 2022
I love Zenni, they have great sales and good frames especially for their prices. I wish the tracking updates were better, as my glasses usually arrive before there has been any updates on shipping, but this could be a third party hiccup. I've had very little to complain about on Zenni glasses.
Reviewed Dec. 6, 2022
Such great service my new glasses arrived before promised date and they look and fit great I was cautiously optimistic when ordering, all I can say is WOW. I have already recommended Zenni to friends, will definitely look at buying with you again. Thank you, your company delivered when I desperately needed new glasses.
Reviewed Dec. 6, 2022
Obviously I know that the size age range was a suggestion, but they were a little small for my 2.5 year old. The process was very easy and the glasses came quickly and as promised, but I just wish there were more size options for my little one in the toddler style since she’s not ready for more normal-fitting glasses in the kids sizes.
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5189260793, placed on November 23, 2022, for one pair of single-vision eyeglasses for your toddler.
We were sorry to read that these glasses – in full-rim, oval, flexible-plastic, raspberry-colored frame 2021018, with a frame width of 113 millimeters – were a little small for your 2 ½-year-old-daughter.
Consequently, we apologize for any disappointment you and she experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on December 2, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit your daughter well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5189260793, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5189260793, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit your daughter well.
To find a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Reviewed Dec. 6, 2022
The glasses were the perfect prescription, even with my astigmatism. The look great — so much better than the trending styles that the eye doctor had. But they are so tight against my head, just above the ears, that they’re painful! I wonder if that would have been something that the eye doctor could have measure for in office.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5186393460, placed on November 18, 2022, for one pair of single-vision distance eyeglasses, full-rim, rectangular, flexible-plastic, black frame 239621, with a frame width of 137 millimeters.
We were sorry to read that the frame was too tight to fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on November 30, 2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5186393460, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5186393460, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit you well.
If you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Reviewed Dec. 6, 2022
It was easy to order and you can't beat the cost! I will certainly look at ordering my daughter's glasses from here in the future, I love the different colors and styles that you offer. I have recommended them to several friends already.
Reviewed Dec. 6, 2022
The glasses I ordered turned out to be fantastic! I wasn't sure because they are progressive lenses and I have had bad luck with ordering progressives online but these are awesome so If you are thinking about ordering progressive lenses from Zenni. I know you won't be disappointed.
Reviewed Dec. 6, 2022
For years I have paid top dollar for high-quality nice looking and unique glasses. I am a full-time glasses wearer so this is something that’s important to me both from a vision and fashion perspective. I was a little skeptical at first, but my fiancé convinced me to try Zenni for the first time and I am thrilled with my new glasses! I think I believed that quality glasses couldn’t be made for such a low price, but I was absolutely completely wrong!
Reviewed Dec. 6, 2022
I Was skeptical about ordering glasses and not trying the on first, but the camera option was very handy and fun to use. I will definitely be ordering glasses from here from now on out. No reason to pay hundreds of dollars when I paid $17 for a pair. I would also like to order sunglasses.
Reviewed Dec. 6, 2022
I spent 20 and have glasses that are accurate to my Rx, fit well, and arrived quickly. :) I could not have asked for a better experience, this is my 2nd order and am already planning the next order. Our household won't get glasses anywhere else.
Reviewed Dec. 6, 2022
I ordered a pair of glasses mid November and received them within two weeks! They are my favorite pair. They are good quality and the prices were fair. Much cheaper than at the actual eye doctor! I will happily buy more glasses from Zenni!
Reviewed Dec. 5, 2022
I went from paying $400+ to $66 for my high prescription glasses! I am absolutely in love with the look of the lens and frames! They are so light on my face. They were delivered in less than a week! All around great experience! Will be ordering more styles!
Reviewed Dec. 2, 2022
I have been extremely pleased with every purchase I have made. I love that these glasses are so affordable and comfortable. I tell folks all the time that they should order from Zenni! I ordered 3 pairs of the same frames, in different colors because I love them so much. Thank you for having these products!
Reviewed Dec. 2, 2022
I like the clear square frames I purchased. The prescription was on point, but the fitting of the frames were too tight and hurt the back of my ears which causes headaches throughout the day. Also frames were crooked when placed in my face.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5112827299, placed on October 6, 2022, for one pair of single-vision distance eyeglasses, in full-rim, square, plastic, translucent frame 270523, with red temple arms and a frame width of 145 millimeters.
We were sorry to read that the frame arrived crooked and did not fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on October 15, 2022, which means that the order was outside its 30-day warranty period when you posted your review on December 2, 2022.
Nevertheless, insofar as this appears to be the first order you placed with us, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to enable you to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
Therefore, if you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the refund option you select when you provide the order number, o5112827299.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5112827299, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you return instructions for the refund option you select when you provide the order number, o5112827299, and we will also email you a prepaid mailing label to use for return postage.
Moreover, because you had an issue with the fit of this frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a very happy holiday season!
Reviewed Dec. 2, 2022
Glasses can break the bank and a lot of times there aren’t many options for your price point! I love my Zennis. They’re inexpensive and I can choose what I actually want instead of settling! I’ll definitely be ordering from Zenni for the foreseeable future!
Reviewed Dec. 2, 2022
The glasses came in a nice plastic case with a microfiber cleaning cloth. They fit my head perfectly and were exactly what I wanted. The lenses are the largest I have ever had so it does take some getting used to.
Reviewed Dec. 2, 2022
Zenni always has the cutest collection of glasses that I can afford. I love following up on the styles, they are always so willing to keep all their consumers content. The website makes it so easy to order and quick to follow up. I highly recommended to everyone that asks where I got my glasses.
Reviewed Dec. 2, 2022
Small sent instead of large frame. I hope this next pair I ordered is the right size frame for my oval face. Thankful for the price but wish I had the correct size frame. Thank you for making affordable glasses, just need to make sure that the correct size frame is sent.
Thank you for posting your Zenni review of the frame you selected for your order o5115699294, placed on October 7, 2022 – full-rim, rectangular, stainless-steel, black frame 3216921, with a frame width of 133 millimeters.
We were sorry to read that this frame did not fit you well, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on October 17, 2022, which means that the order was outside its 30-day warranty period when you posted your review on December 2, 2022.
Nevertheless, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to enable you to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
Therefore, if you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the refund option you select when you provide the order number, o5115699294.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5115699294, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you return instructions for the refund option you select when you provide the order number, o5115699294, and we will also email you a prepaid mailing label to use for return postage.
You placed a new order, o5193708953, on December 1, 2022, for one pair of single-vision distance eyeglasses in full-rim, oval, plastic, brown frame 126315, with a frame width of 142 mm.
We hope that this frame fits you well.
However, because you had a size issue with the previous frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a very happy holiday season!
Reviewed Dec. 1, 2022
Wow! The glasses I received were beyond my expectations for the price point. I will be ordering again in the near future. I was overwhelmed at first with the amount of frames available, but the filters made it easy to narrow down what I was looking for. Thanks so much, Zenni!
Reviewed Dec. 1, 2022
Very good price range for a decent quality pair of glasses, I enjoyed the relative simplicity of the manual prescription entry, as well as the entire fitting process. They fit and perform perfectly, very satisfied. I would give a nine out of ten recommendation!
Reviewed Dec. 1, 2022
Sorry no idea what my last order # was. However I've been ordering from you guys for at least 10 yrs now I think. I always recommend you to anyone looking to buy new glasses. Friends, strangers, and family all hear about how great you are from me. Will continue ordering for a long time!
Reviewed Dec. 1, 2022
Loved Zenni's process to pick frames and to try them on and the amount of customization. The glasses are a great fit and are accurate to their description. The design of the frames feel unique and the addition of a sign or wording on the frames is fun.
Reviewed Dec. 1, 2022
Great online experience, easy to use tools to get the right look and prescription. They even provide a tool for you to use to measure your eye/pupil distance so you know what size you really are. Great on the pricing as well! Great!
Reviewed Dec. 1, 2022
I would never use your company again. It was the worst experience I’ve ever had.!!! My glasses didn’t have anything I ordered on them. The reading glasses were not for reading. They were regular glasses and the glasses didn’t have the anti-glare on them so I can’t drive at night. So overall I would not use your company again!!!
Thank you for posting your Zenni review of the two orders you placed with us on October 2, 2022, orders o5104354738 and o5104355757.
We were sorry to read that you are dissatisfied with your orders, and we apologize for any dissatisfaction you experienced as a result.
For order o5104354738, you selected full-rim, rectangular, flexible-plastic, black frame 2018921, with a frame width of 137 millimeters.
For order o5104355757, you selected full-rim, square, plastic, midnight-blue frame 126016, with pink highlights and a frame width of 138 mm.
You entered the same prescription values on both orders.
For single-vision reading glasses, a multifocal prescription, meaning one with a Near Vision reading Addition (NV-ADD) correction, would be reconfigured for single-vision reading glasses by adding the NV-ADD value to the Spheres.
In addition, a single distance pupillary distance (PD) would be lowered by three mm for reading glasses; a dual PD, such as the one you used on your two orders, 30.5 mm for each eye, would be lowered by 1.5 mm each, to 29 mm and 29 mm.
Moreover, we see that you selected a standard anti-reflective coating for the glasses in order o5104354738, but you did not select an anti-reflective coating for the glasses in order o5104355757.
We were also sorry to read that you are dissatisfied with this anti-reflective coating. We want to confirm that we have three other anti-reflective coatings – super hydrophobic, which resists moisture; premium oleophobic, which resists facial and fingerprint oils; and anti-fog, which reduces the fogging of lenses when the wearer is also wearing a mask.
We also have night-driving, light yellow clip-on sunshades that are good for reducing glare from streetlights and oncoming headlights.We hope that this information is helpful.
The U.S. Postal Service website advises that these two orders were delivered to you on October 13, 2022, which means that they were outside their 30-day warranty period when you posted your review on December 1, 2022.
Nevertheless, insofar as these are the first orders you placed with us, we will be happy to make a one-time customer service exception to invite you to return the two pairs of eyeglasses from these two orders for the refund available for orders paid for with store credit – a 50 percent refund to the credit card you used to pay for the order you placed prior to these, order o5041760539.
if you would like to pursue returning these eyeglasses to us for this refund option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the 50 percent credit card refund when you provide the order numbers, o5104354738 and o5104355757.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers, o5104354738 and o5104355757, in the subject line of the email and please advise in the body of the email that you would like emailed instructions to return the glasses from these orders to us for the 50 percent credit card refund.
We will email you return instructions for this refund when you provide the order numbers, o5104354738 and o5104355757, and we will also email you a prepaid mailing label to use for return postage.
If you plan to place a new order with us that will include the features you want for your eyeglasses, we hope you will telephone Zenni Customer Service when you are ready to place your next order, and anyone who answers will be eager to stay on the phone with you while you place your order, so that they may assist you in selecting the options you want for your eyeglasses.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with the 50 percent credit card refund.
We also hope that you have a very happy holiday season!
Reviewed Dec. 1, 2022
The ordering experience was easy and the price for my glasses was very reasonable. However, the glasses don’t fit well and slide off my face if I look down. I don’t know if I ordered the wrong style for my face but I would not order online again. It’s just too hard to know if the fit will work.
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5108952650, placed on October 4, 2022, for one pair of single vision distance eyeglasses.
We were happy to read that you found it easy to order your eyeglasses, which you advise were very reasonably priced.
However, we were sorry to read that the frame you selected – full-rim, rectangular, mixed-material, black frame 7829821, with a frame width of 139 millimeters – did not fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on October 14, 2022, which means that the order was outside its 30-day warranty period when you posted your review on December 1, 2022.
Nevertheless, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period, to enable you to return the eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
Therefore, if you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to email you return instructions for the refund option you select when you provide the order number, o5108952650.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5108952650, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you return instructions for the refund option you select when you provide the order number, o5108952650, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with one of our two refund options.
We also hope that you have a very happy holiday season!
Reviewed Dec. 1, 2022
Ordering new glasses from Zenni Optical isn’t just affordable, it’s extremely simple. I’ve actually ordered 2 pairs of glasses from Zenni. I would definitely order again from Zenni & of course I’d recommend them to anyone with less than perfect vision. Thank you again.
Reviewed Nov. 30, 2022
I ABSOLUTELY LOVE my glasses. I have shopped Zenni for a long time and have never had a bad experience. I get glasses, sunglasses and they are always perfect! They are affordable and stylish. Can't say enough good things about them!!
Reviewed Nov. 29, 2022
It took me a minute to understand how to try on the glasses virtually but once I did, I found exactly what I was looking for. I wanted clear, lightweight glasses & that’s what I got. Will definitely order again.
Reviewed Nov. 29, 2022
There was a bit of a mixup with the prescription. The questions that are asked at the very beginning about what kind of prescription you are getting don’t cover all kinds of prescriptions, so since I had to pick one of those I put the prescription in wrong for my husband and they came out wrong. I think this needs to be addressed. Also there should be a place to attach a pic of the prescription and this could have been avoided altogether. Customer service was very kind and worked everything out it just took a long time with all the mix up and he needed his glasses. I hope that through my experience a few things could be tweaked in your ordering process and it can be better for others. I appreciate that it eventually worked out, thanks.
Reviewed Nov. 28, 2022
The order process was easy and efficient. I received my order quickly. I do not like the look of the glasses I ordered. The actual in person look of the glasses did not match the online sample, even though I used the virtual try on feature. Overall I think the service is good. I would be more careful in my glasses choice in the future. My first responder discount posted after my purchase and was not applied to this order.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5173028226, placed on October 31, 2022, for one pair of polarized gray Vision-Ease Coppertone® sunglasses, in full-rim, rectangular, plastic, black and clear frame 264936, with a frame width of 138 millimeters.
We were sorry to read that you dislike the look of the eyeglasses, and we apologize for any disappointment you experienced as a result.
The FedEx website advises that the order was delivered to you on November 9, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these sunglasses to us for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you with emailed return instructions for the refund option you select when you provide the order number, o5173028226.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5173028226, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you return instructions for the refund option you select when you provide the order number, o5173028226, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with one of our two refund options.
We also hope you have a very happy holiday season!
Zenni Optical Company Information
- Company Name:
- Zenni Optical
- Year Founded:
- 2003
- Address:
- 448 Ignacio Blvd, #332
- City:
- Novato
- State/Province:
- CA
- Postal Code:
- 94949
- Country:
- United States
- Website:
- www.zennioptical.com