Zenni Optical Reviews

I absolutely love this company. About a year ago my son got a pair and I got a pair plus sunglasses. They're excellent quality and lightweight. I recently lost them and had to get a pair rushed. Customer support was extremely helpful. Love this company!

Bait and switch scam. They tell you that you use promo code FIRSTAPP to get 15% off if you download their app, you click on it, and it takes you directly to download the app, then only after you have downloaded the app then you see that you have to spend a certain amount to get that discount. Yes, bait and switch is illegal under federal and state laws, as it is considered an unfair or deceptive trade practice and a form of false advertising.

LOVE my Zenni glasses! The options to choose from were plentiful, they arrived quickly, and the prescription is perfect. I’ll definitely be using Zenni again, and telling all my friends about it. Thanks for making shopping for frames so easy!

I accidentally ordered the wrong size frames and realized it too late. Contacted customer service and they helped me cancel my order so I could place a new one. I did a rush ship and they got here in 2 business days. Highly recommend!

I have ordered from Zenni for a number of years and have always been satisfied. However, I recently ordered a pair that was the wrong prescription. I realized I had put a - sign instead of the + sign on the prescription. I sent the glasses back, and ordered another pair with the corrected prescription. When that pair arrived, it was also the wrong prescription. Three times the charm, right? Wrong! Third pair still not the right prescription. I asked for a refund from each wrong order. They refused to reimburse me for the shipping and "handling" charge. That means I lost $9 from each return, a total of $27. I am out more than I paid for the glasses. I will never use zenni again!

So upsetting with Zenni Optical; 2 times now and I have to return, they cannot get the progressives right and returning again; they keep putting the wrong prescription number on the glasses. My doctor is telling me it is because they don't have measurements and doing progressive online does not work. I don't think that is the issue; it is the person overseas messing up in manufacturing. Long story short; now I have to return again and now getting them in a store. Don't trust to do this again and it come back wrong 3 weeks later. I will give a 2 star since they do let you return within 14 days for full refund to card.

I placed an order for prescription glasses and paid extra for “Overnight” shipping because I currently have no functional glasses. The company’s website lists the shipping method as “Overnight (Estimated delivery in 1–4 business days),” which is inherently deceptive — “overnight” and “1–4 business days” are contradictory. This clearly violates the reasonable expectation of overnight delivery and misrepresents the service customers are paying a premium for. Charging extra for a service labeled “overnight” that can legally extend to four business days is misleading, unethical, and potentially illegal under consumer protection standards.

I have tried several times to purchase through Zenni. I was totally unhappy. All of the glasses are unisex. The plastic frames are thick and bulky and heavier than expected. I return window is very short. You barely have time to see if you even like them before you need to return. There is no button for returns. You have to contact via customer service. Then they email you and ask what the problem is. If you want a return they send you a code and you need to repackage and fine a location that accepts. (The returns were free). Because the return was received outside of their 14 day window for return I got stuck with a store credit.

The anti reflective quality does not exist as very visble flashes of light appear at the corner of the lenses. The vision quality is poor. My prescription was for a PD of 66, which is for distance. The clarity of the lenses was poor and worsened beyond 5 feet. None of my other eyeglasses have this problem. Their customer service told me their prescription is within their limits of acceptable to them, but failing for me. I had ordered their more expensive version with blue light protection. Beware and stay away!!

Super happy with my glasses. Had been skeptical due to the significant price difference between Zenni and all the other sites I looked at, but are of very high quality, and are everything you could ask for.

First, the speed of Zenni’s turnaround for my order was great - less than a week. When my glasses arrived, I loved them. I’m impressed with the quality of my progressive lenses - no fishbowl effect. I sadly purchased transition lenses. On their website, when the page appeared to add the transition lenses to my order, an embedded video showed the lenses transitioning from clear to dark and back to clear. I thought, "Great!. Let's do it!"

I needed distance and readers. All three arrived and were perfect. There was a question on my order and Dennis stopped the order and worked I me to get the issue worked out. This is a fan company to work with. I highly recommend them. I do not work for this company. I am just a happy repeat customer.

I think the prescription was pretty although I ordered 2 of the same frame and they seemed bigger than what I had imagined in real life. I thought they would be more dainty librarian vibe. I do however love the color or the red and they work more than perfect.

It was extremely easy to select the correct size frames, choose the styles I wanted using the 'try on' option, pick the types of lenses I preferred with the coatings I wanted, and to enter the prescriptions for both me and my husband. It only took 9 days for my glasses to arrive after ordering them. The frames are good quality and fit perfectly, the lenses are perfect, and the bifocals are in the correct placement. I am now going to order sunglasses for myself and progressives for my husband. The total cost of two pairs of glasses through Zenni is only 1/6th of only one pair from our eye clinic!!

I did lots of research on buying prescription glasses, specifically progressive lenses, online and decided on Zenni. The price was excellent, they arrived quickly and I could not be happier. I like them much better than the ones I bought from the optometrist office which cost 9 times more. I will definitely be buying from Zenni again and have already been recommending to friends and family.

Terrible eyewear. Looked like coke bottle glasses. I could not even enjoy them and had to return them and wait for a return right away. Which is going to take forever. It was easy to return though. Thank you.

Love the glasses! Wonderful prescription and I could see better immediately. However, I ordered blue frames and they appear black. When I called, I was told I did in fact, receive blue frames. Photo attached. You decide if they’re blue or black.

I made a repurchase for a pair of glasses. The first glasses were well made with no issues. The second pair were made with the prescription backwards. Instead of fixing their mistake problem customer service kept trying to argue that the glasses were perfectly made and kept trying to send me the same exact pair of glasses back. From the first day I contacted them on the issue I told them specifically that the lenses had to be remade due to the prescription being backwards.

Was skeptical at first but entirely pleased with the process and especially pleased with the quality of the frame and lenses I received. Very sturdy frame and quality lenses. And at a price 1/2 of what I would spend at an optical store.

I have been using Zenni for my family and myself for years. Where the prices for progressive bifocals and polarizing for sunglasses has gone up I still say it is the best way to go for multiple glasses. Usually very quick turn around time for the glasses.

According to Zenni, “Included does not mean free”. Keep that in mind if trying to order from them. I learned the hard way. Also don’t expect customer service to make things right. They will not, even after being on hold for an extended period of time.

They made the glasses absolutely wrong with the wrong prescription in them and took over a month for them to do the inspection. Then at the end of it after talking to several people that said they would work with me to get the problems fixed (even a supervisor on the phone) they told me there was nothing they could do and told me I would just have to reorder them which would take an additional two weeks and still have the same issues of not being able to use them. Mind you I ordered these a month ago. It was most confusing horrible experience with this company and all I wanted was my glasses that I could use. Instead I wasted over a month and was very disappointed as I was looking forward to a good glasses company.

This is a great company! I ordered prescription sunglasses and they were perfect! However, the story was a bit different when I ordered my bifocals. When they came in, I immediately noticed something wasn't correct in the right lens. I contacted Zenni, and their customer service rep. (Jay) was polite and gave me instructions for a return, which cost me nothing. Later I heard from another CS rep. (Paul) and was told I could have a remake of my glasses, free of charge. I had already ordered a 2nd pair of bifocals from Zenni, so instead of a remake replacement, Paul offered me a refund on the cc I'd used! WOW! Hard to find honesty and integrity in an online company (or any company) that can match Zenni these days! HIGHLY RECOMMEND!

I had my first experience during COVID with Zenni and it was great. I forgot about them for a while but I’m going to thinking about them a lot more now! Fast delivery and such cute glasses! They’re perfect and affordable as well. I’m looking at getting a second pair. :)

Absolutely awful customer service, and their supervisor? That's a joke. Just hope the order arrives in good condition; otherwise, you will most likely have to return and speak with an incapable customer support representative and supervisor. It's incredibly disheartening to learn that this firm does not actually work to aid consumers by guaranteeing that any difficulties with any order are resolved immediately, rather than 15 days later. Not good.

I like the glasses but it seems the lenses scratch easier than other glasses. I’ve also had lenses pop out while working and at one time could not find the lens in the tall weeds. So I had to pay for another set.

I’ve had a fantastic experience buying glasses (many... how many is too many?) through Zenni Optical. The value is unbeatable, especially for progressive lenses, which are significantly more expensive at traditional opticians. Zenni offers a wide selection of stylish frames, and their website is very user-friendly. The instructions and videos make it easy to measure and choose the right lenses, even for first-time buyers. I’ve already recommended Zenni to several friends, and they’ve all been thrilled with the savings. It allowed my mother-in-law to finally afford new glasses, which was a huge win. Highly recommended for anyone looking to save money without sacrificing style or quality.

I have been a customer of Zenni for years. The frame after one week’s wear broke. I reached out to customer service to have them replace. The second pair, order ** broke again after the first day. After I asked to do another pair, they would only give store credit with no option of a refund. It was truly disheartening to have to send back this pair of glasses through the mail, Wait to get store credit, before I can order again. Then have to wait until they prepared another set, like it’s the customer’s fault. This was a pair for my mother in law, who is in need of her glasses. So disappointing…. I will be using another site for now on. Sad!

Customer Service was so helpful to make sure what I was ordering was actually what I needed! I entered my prescription wrong..not once but twice!!- And they were on it to make sure I got the glasses I needed. I wear contact 90% of the day and had not had new glasses in more than five years- Got my new pair last night and LOVE how well they look and how much better I see with the new prescription. My old pair had to sit way out on my nose for me to be able to see up close - I finally bit the bullet and got multi focal lenses and I'm so glad I did! I've heard of people paying hundreds of dollars for multi-focal lenses- These cost me less than $125 and once I got everything right I had them in less than a week!

I ordered a pair of sunglasses and when I received them I was disappointed that they were made incorrectly. Zenni refused to take responsibility and fix their mistake. I will not be ordering from them again.

Complete Scam. Order never came in the mail, ordered rush shipping and it took 7 days. Customer service refuses to give and refund or help at all whatsoever, very rude. I would NOT recommend buying here. Just shop Eyebuydirect, much cheaper and more reliable. Zenni is an absolute scam and your glasses may never come. I hope others do not have my experience.

This review is in reference to one specific Zenni Escalation Team Member. We were in contact with Camille B. In the beginning she was dynamic. She answered all of our questions. We placed our initial order. We received the order which went wonderfully. We place a second order and found we had some questions, tried to contact Camille again with no response. Someone else answered the question. We place the order received it and we have an issue with one of the glasses we ordered. Tried to contact Camille again. NO response again. She lacks follow through. We may not order from Zenni again due to this reason. We will not be referring friends and family again.

I broke my glasses. I ordered 3 pair from here due to the speediness of getting them. What a joke. My glasses are not correct and I can not see out of the right lens and I was told to return and get a store credit. Um nope, I'm out money cause I'm never shopping here again. At least offer to correct the issue instead of me yet again going without glasses. Instead was given false info when I ordered them. Huge waste of time. Very disappointed. Won't be shopping again.

The price was great, but unfortunately, you get what you pay for. When I got my eye exam, the prescription seemed spot-on. But once I received the glasses, my eyes immediately felt strained and uncomfortable. I sent them back for inspection, and they claimed everything was fine — just that I needed time to adjust. Well, months later, I still can't wear them for more than a few minutes without eye pain, which is a huge problem since I study for long hours every day. The discomfort has seriously set me back. I’ve finally gone back to wearing my old prescription just to get through the day. At this point, I’ll need to return to my eye doctor, bring these glasses with me, and re-order them properly. Save yourself the headache (literally) — this isn’t worth the money.

I have purchased many pairs over the years and have always found them to be perfect in quality, the service, and communication, all with the best value. I will recommend Zenni to anyone looking for a quality product at a great price.

I have ordered several pairs of glasses from Zenni. I have always received exactly what I ordered, in a very timely fashion. Excellent quality and customer service. The ability to search for a specific type of glasses is most helpful. Would highly recommend!

Horrible! I purchased my frames and lenses this January, month later, lens fell out. Ok no big deal, took to my optician, got new screw. Month later same thing, next month, same thing!! Now this is 4th time lenses fell out! Zenni refuses to help! I have progressive glaucoma and desperately need my glasses. I offered to mail mine back ...just need new frame. They have no compassion and said, "Sorry, no, we can not provide replacement." Unreal, sad.

I ordered contacts and paid extra for a quick delivery and I waited a week before canceling not shippped, and they're telling me it takes 24 to 48 hours to cancel my order, they're a 3rd party for contacts. I recommend you don’t use this company, unless you wanna wait weeks to get them!!

I was able to find some sunglasses using my new prescription. I ordered them by finding rectangular frames and then adding the different upgrades: progressive, anti-glare, etc. I chose the frames and added the upgrades and even got a coupon.

ZENNI is so easy to work with. My new sunglasses came quickly & were an amazing price, especially considering my heavy prescription. They came in a cute little case with a cleaning cloth. They were not my first order from ZENNI and certainly won't be the last.

Zenni is a quality company with glasses that are a fraction of the price of your local storefront. I did have an issue with my prescription due to the automatic eye measurements provided on the site. But their customer service refunded my money and I got the correct eye measurements from my optometrist. I reordered my glasses with the correct eye measurements and the new glasses are perfect. I also ordered a prescription pair of sunglasses and that were perfect as well. I just recommend that you get precise eye measurements instead of using their automated system. 4.7 stars… I will use again.

I just received new bifocals from Zenni after the first ones were done incorrectly. Zenni made it right so cusps for customer service. However I just learned they are made in China so no future orders from me.

Zenni is pretty much my go to for glasses for a few years now. Because the prices are so low, I’ve been able to afford multiple pairs for different uses! And now that I have a new prescription for different distances it’s nice to have an everyday pair, a pair for longer distances, prescription sunglasses, and migraine/blue blockers for when I’m on the computer all day and didn’t have to go broke to be able to see properly. The quality of the lenses and frames have always been good and I really only stick to frames less than 25$ and as low as 6$. It’s crazy to me if you’re not using Zenni. They literally make it so easy.

This is my 5th order with Zenni, and each experience has been first-rate. The online try-on feature is great, and the prescription upload process ensures my glasses fit and are accurate. I am extremely satisfied with Zenni eyewear and customer service.

Had no issues with Zenni- until they moved their production to Ohio. Unfortunately much better quality when they used to manufacture in China. I’ve ordered several pairs in the past- sunglasses and regular glasses which all came in manufactured to order and high quality feeling. My most recent order came in with the wrong lens type, protruding monofilament, and over-adjusted arms. Customer service now is powered by AI and it shows- they never resolved the issue so I had to dispute the charge with my bank. Poor quality + Poor service from the Ohio team.

I Love my glasses, a little small but is ok. Very clear, helps me with the bright light. Now my next buy will be for my husband!! I tell my daughter and everyone who asked me about my glasses!! Too about this great company.

Super fast shipping, excellent products. Love the sunglasses especially. The glasses each came with a sturdy case which is ideal for use when travelling/in transit. The lenses of the normal glasses I ordered are clear and not yellow (which is a problem that I ran into in the past with Zenni). You really can't beat the price!

I recently purchased 3 pairs of glasses for a little over $300 total. One progressive for regular wear, one for distance only for watching TV and one transition progressive for outdoors. I exchanged one of my first pair as it seemed too big of a style for my face. I have called several times for different questions and have had nothing but superb helpfulness, kindness and professionalism. My glasses seem to be a very good quality. I am on a fixed income and haven’t had new glasses for almost 2 years which I have needed. I am extremely happy with this company. Thank you so much!

Frames and lenses are excellent. You can’t find anything better especially for the price. Order was filled and shipped and received quickly. It’s my third or fourth order and it definitely won’t be my last.

I bought 2 pairs, a pair of transitions and a pair to use at my computer. 3 years ago I paid $800 for a pair of transition eye glasses from my eye doctor! I worried about the "transitions" in these glasses BUT they are amazing!!! Very clear and fits perfectly. I paid right at $80 for BOTH pair of these glasses! I will buy from here from now on.

We love Zenni, we have yet to encounter another online glasses brand that caters to our needs while also staying within our price range. We prefer glasses with clip-on/magnetic sunglasses, and not only does Zenni have a good number of custom-made clip-on/magnet-on frames, they also now have the option to get generic cut-to-fit clip-ons for ANY frame they sell, which is nuts, in case you weren't aware. I've been a lifelong glasses wearer, especially as I've gotten older and my eyes get so dry that they don't tolerate contacts well. So I appreciate having glasses that look good, feel good, and function well. Are these THE most high-quality, bougie glasses on the market? No, but I don't think they have to be. I'm rough on my glasses, I always have been, so it's a waste of my money to buy fancier glasses. Zenni is our one-stop-shop and will remain so until someone else can figure out the model better than they have!

Ordered my glasses April 10th, still haven't received my order, was leery on doing online order for glasses, and now I know why. Will be the last time using, brick and mortar stores may cost more but don't take about a month to get glasses.

I learned of Zenni from my Brother in Law, so thought I’d give it a try first new sunglasses. I had fun trying on glasses virtually, and was able to narrow down my choices easily. My new glasses came in a week. They are progressive bifocals and work perfectly. So happy!

Totally happy with my recent purchase. A lot of choices of frames, all the usual options of lens. Loved the “try on” feature. The delivery was prompt. And the pricing is very reasonable. Fully recommended.

I made my fourth purchase from Zenni on 03/24/2025. It shipped on 03/27/2025 The order arrived 04/05/2025. The website is easy to use, and they had all my info already in my account when I placed my order. My order was shipped, but then it stopped moving in shipping. I emailed Zenni's customer service dept with this urgent issue, and I didn't hear back from them. I had to chat with Zenni three business days later for Zenni to even realize I had an issue. I was then told on chat that I should have chatted in the first place, not email.

I purchased glasses and unfortunately they did not fit my face so I decided to return them. Great experience with exchanging my glasses. Fast, efficient and easy. I’ll definitely keep purchasing glasses from Zenni.

I ordered 2 pairs of prescription sunglasses. Wasn't sure about ordering online, but actually I'm very pleased with my 2 pairs I ordered and they came with nice hard cases and cloths. I would order again if I need to.

The ease of adding prescriptions to frames and ordering is great. There is a vast selection and anytime one of my sons’ breaks or loses a pair, I can easily replace. Quality is great and very affordable.

I’ve been skeptical of inexpensive eyewear but after not finding anything at my eye dr, my daughter ordered me my progressive lenses with darling frames. I love them! And $60 is way better than $600 even in new math!

The glasses don't work, you can not get in touch with customer service. I finally got an agent when I went into the new order line. They were going to send me an email with a return label and have ghosted me. I will contest the order with my credit card company.

I purchased 3 pairs of glasses from Zenni in October 23. By the end of 2024 the glasses were so cloudy I could not use them safely anymore. I recently set them aside and contacted the warranty folks to find that though I kept the glasses in a case and took good care of them they said the anti-glare layer often wears off and leaves the glasses cloudy. They offered 15% discount on new glasses that have the same warranty. I did not buy more, I do not want to buy new glasses every year. Throwing these away is irresponsible and it makes me ill that this is normal for them to suggest I do so. Thanks for reading.

I was sent a pair of glasses that had lenses in them that were an old, EXPIRED, prescription. Of course Zenni said they would take them back but made no other effort to correct this error. They even refused to acknowledge that they filled an EXPIRED prescription. This company is suspicious, to say the least. When I spoke to the customer service rep and asked for a simple "yes or no" answer she would not respond and instead gave company supplied rhetoric. Long story made short- Zenni will fill any prescription as long as it makes them money. They do not care if the prescription is correct or not.

Ordered readers with purple tinted lenses - got brown lenses. Called to see how to get the glasses I ordered and they told me it was my computer? Then I was told the lab made them per my instructions. No, you make purple tinted lenses and that is what I ordered. I asked repeatedly (10 employees of Zenni at least) how to get the glasses I ordered with the purple tint - not a single person could give me that answer. Something very wrong with this experience. The pics I posted: 1st pic is their website's picture of my glasses, 2nd pic is the glasses I received. Not a match. They have no interest is making what I ordered. Buyer Beware!!!

I was really skeptical about ordering prescription glasses on-line. I asked friends for recommendations and 3 of my friends suggested Zenni. It was easy enough to pick out frames and apply my prescription. You can even "try them on" virtually to get a feel of what they look like on your face. I went ahead and ordered two different frames; they were on sale! :) Well, a week and a day later, I received them and boy oh boy! I absolutely love both of the frames, and my prescription is spot on on both pairs. Not only am I a satisfied customer, but I am also telling all my family/friends that wear RX glasses to shop ZENNI!!

I received my new reading glasses within a week and they work perfectly. I am very happy with the quality and precision. Very impressive product and service for an amazingly low price. I must say, I am pleasantly surprised.

Recently Zenni made defective glasses for me. They were very gracious in handling the situation. After their evaluation and confirming the prescription I submitted the defect was noted. A full refund was made. I have been ordering from Zenni for 15+ years. Always great service.

I purchased the Geometric Glasses 3239719 Rose Gold from Zenni, and within three months, the coating on the frame was chipping and the glasses looked terrible. I have been purchasing glasses for 25 years, and have never had this issue until these pairs, yet this is the terrible response I received from their customer service. "We would like to inform you that the peeling of the coating is a common and natural occurrence that typically results from normal wear and tear over time." So, they admit their product is bad, but won't accept responsibility.

Site was easy to navigate! Great selection of frames; liked the details provided for each frame; e.g. size, etc. I was quickly able to find a suitable frame for my needs and Rx. Good prices! Fast shipping!! Will be back again soon!

I ordered a pair of rimless glasses from Zenni in July and they cracked where the arms attach and called customer service and they told me it was my fault and took no responsibility for over tightening the screws to get out of replacing! Will never order from them again, glasses should last at least a year but not with cheap products! Buyer Beware because they only cover their cheap products for 30 days!

I was shocked that they would be able to properly fit bifocals for my vision. The field of vision is set properly and I am thrilled with my pick from the interactive website. The extra screwdriver and nose pieces was a very pleasant surprise. The worst part about the whole thing is the waiting for them to arrive. But no different that the Dr office, it was 21 day.

I have ordered 3 pairs over the last few years and have not been disappointed. I have also sent a few of my friends to your website for their experience to begin. I am so excited to see what other designs you come up with.

I ordered Zenni glasses which I received in a timely manner. However, when I tried them on, both lenses were blurry. I contacted them and they responded quickly, willing to make things right if the glasses were not produced properly. I went to my eye doc to confirm the prescription was correct, which it was. She also scanned the glasses and made an adjustment, then placed them back on my nose. I could see clearly in only a tiny spot on each lens. She explained that the "sweet spot" (the area through which one can see clearly) was incredibly tiny compared to higher quality glasses in which the sweet spot included most of each lens, not just a tiny spot in the middle. Due to family issues which kept me too busy to contact Zenni and return the glasses within 30 days, I missed out on the return option. I am very disappointed in the quality of these glasses and do not recommend them.

Way overrated. You can get better glasses for less that look better with better customer service at many places online. Glasses are cheap and break easy. When they break there is no repair service. You are forced to replace them. Warranty is only 30 days. Customer service sucks.

The entire process was easy and seamless. Perfect progressive lenses arrived in less than two weeks from order date. I spent a fourth of what I would have spent at my local eye center. I would recommend Zenni to everyone!

It was easy as 1,2,3 and made my teenager very happy! The shipping is timely even with her difficult lenses. The measuring process is so simple she was able to complete without help. We will be ordering more glasses in 1,2,3!

I've bought a dozen or more pairs of glasses from Zenni. When I buy super cheap frames, I get cheap frames but spending a little more has good results. Most people complaining haven't spent enough or done enough to ensure the prescription is correct, the measurements are right, etc. I now need glasses for close-up work and while their pre-made readers are absolutely terrible, if you order them as a prescription (+2.5 for example), they make them with all the anti-reflection and anti-scratch coatings but in a cheap frame, they are only about $20-25 - that's cheaper than the terrible readers on Amazon! And they are fully warranted.

Happy with the product. The website was easy to navigate, the price was right. I find the glasses light and comfortable. This is my second pair of progressives that I've ordered and both times I had good experiences.

Zenni's virtual try on option is very accurate to the product received. If you don't mind waiting a few weeks to receive the order and don't mind receiving a generic brand that looks as good as any name brand, then you can save money. I'm every bit as happy with this shopping experience as I am with in-person shopping.

Zenni is simply THE BEST. Extremely high quantity, quick shipping and always perfect. I have used Zenni for the past 20 years and never go anywhere else. Their prices are usually 90% less than my optometrist. You’d be a fool to buy glasses from anyone else.

I am very pleased with my Great quality eyewear. Received as quoted per the issued timeline. Love my Zenni glasses! I give them a 10/10! I love the fun colors and multiple lens options. It’s so affordable that I can have a couple different options in my glasses rotation!

I am so pleased with my sunglasses! This is the second prescription pair I have ordered and the frames fit so snug on my face and the time to receive them is excellent. I will be ordering another pair shortly. Very good service and quality lenses!!

This was great! I did the whole thing while sitting on my couch! I ordered night time driving glasses with prescription lenses and they fit great, look sharp, and my prescription is perfect. Very very easy process.

Amazed how easy it was to order online. My son didn’t like the actual fit of the glasses and the return process was just as easy. We were able to get full credit back. Super happy with our next pair. Customer service was superb!

I have been ordering my eyeglasses from Zenni for at least seven years now. The first time I ordered, about 2017, my puppy grabbed my very expensive Titanium frame eyeglasses off the coffee table. He had a good time chewing up the glasses. They were not salvageable! I pondered at what I was going to do because the expense of new ones would be too much for the budget. Then I heard about Zenni. They constructed a pair of eyeglasses with the Titanium frame just for me and my prescription. I was so thrilled when these glasses arrived. They were absolutely perfect!!! And the price point was as beautiful as the eyeglasses. I kept the puppy and stop putting my glasses on the coffee table, but, no worries (lol), he grew out of his "chewing" stage and is a perfectly wonderful fella!

I ordered prescription eyeglasses & paid for rush shipping on 11/26/24 and today is now 12/06/24. The company advertises that if you pay for “Rush Shipping” they will expedite your order in 2-5 days. That is a lie and clearly misleading because they have NOT expedited my order at all. The order status says “Processing” and hasn’t changed at all since 11/27/24. There’s been no communication from the company explaining this extremely long processing time and they STILL haven’t even shipped the item yet. This kind of misleading and dishonest behavior from this company is unacceptable and they need held responsible for poor customer service.

Warning: Do not expect your insurance company to cover Zenni glasses. Aetna requires a National Provider Identification Number to process a claim. When I couldn't find one on my Zenni receipt or their website, I called Zenni. They don't have a NPI. Therefore, I'll be testing Zenni's return policy.

My son advised me to buy my eyeglasses from Zenni, and I am glad he did! The glasses are attractive and fit well, although they are a bit heavier than I expected. The cost was reasonable and delivery was acceptable. I will purchase from Zenni again.

I really appreciate how easy it was to try out the glasses virtually and select different lenses. I tried out the transition lenses for me and for my husband. He likes his but my transition lenses have a pink hue and give me a bad headache if I’m wearing them inside which is why I took off one star. I did get another pair of glasses and they are amazing! I can’t tell any difference in quality between them and ones that I have previously purchased from an eye doctor. The prices were great and I’d definitely recommend them to anyone.

ZENNI never disappoints, great prices and fast delivery. For years my entire family has ordered their glasses from ZENNI and we have always been satisfied. The prices are so much less than anywhere else. I received my current order in record time. Highly recommend ZENNI!

I was so impressed with the quality of the glasses I have purchased. The price and the excellent customer service I received to correct an order.... I will be ordering my glasses from here on Zenni going forward. I was very happy with my purchase.

I ordered a pair of every day glasses and a pair of work safety glasses in April, 6 1/2 months later the frames break on my safety glasses and Zenni tells me I have to buy another pair. They broke while working and I need them to see. The glasses were not being used in an any destructive way. I will not buy from Zenni again.

After many unanswered email, in the end they did send me the correct glasses. It took a long time and a lot of agro. At least the glasses look good. I am updating my review to three stars.

Oh Zenni. SMH. So yesterday somehow my glasses developed a crack on the frame on one side - it's not all the way through yet so as long as it doesn't get worse I should be okay. I'm also looking into Lasik so all of this may not matter much longer. I sent them an email basically asking what are my options. Their response left me absolutely shocked. They said that they couldn't just replace the frames (nor would they because they were one-month outside warranty) because they cycle through new frames every six months so the frames I bought last year won't fit the frames I would buy today. The frames are $25. The lenses are $150-ish. So my only option is to spend ANOTHER $200 to completely replace the lenses and the frames. That's wasteful and it's bad customer service. Shame on you Zenni.

It was my first experience ordering eyeglasses online. It exceeded my expectations! Great products and reasonable prices. I'm quite happy with the outcome! I would recommend Zenni to anybody looking for great glasses an good prices. Their customer service was really helpful as well!

I purchased a pair of glasses and when I got them, I really did not how the frames fit. I got hold of customer service and they walked me through the process. In a few days, I received a FULL refund. They are great people to work with and I am sure I will use them again.

Initially I was really excited when I heard about Zenni. I would be able to afford to have different eyeglasses for different styles of clothes. Unfortunately I will not buy any more eyeglasses through Zenni. It is just to difficult to order glasses without being able to try them on and see them. The first pair I purchased were different than what I expected. The frame was thicker but they were ok and I did get a few compliments on them so I was satisfied, sort of.

Ordered a pair of custom prescription lenses (great prices!), and found out the frames were too small, they returned them without a second question and got me the right pair while guiding me to the information I needed! Will definitely be ordering again!

Horrible customer service! They 'destroyed' my returned glasses (aka; resold them). They won't stand behind replacement on an RX that was filled incorrectly! Glasses were new! Never using ZENNI again.

I had purchased from Zenni 3 years ago at my old address. I purchased new glasses from them, making sure to update my address in my address book on my account. I checked out and was so excited to get my new glasses. A few days later they sent me an email stating my new glasses were on the way to my OLD ADDRESS. What??!! I contacted Zenni right away and told them the problem and the told me to contact the courier and get them to return the package. So I contacted UsPs and by the time I heard back from them the package was out of their hands. So I re-contacted Zenni. They told me to GO TO MY OLD ADDRESS AND SEE IF I CAN GET THE PACKAGE BACK. What??!! I asked for a refund. They declined. Now I’m out $100 bucks and I’ll never use Zenni again.

I definitely love my sunglasses, the fit is perfect and prescription is spot on. Couldn't ask for a better fit. Delivery was awesome. Will definitely be buying from them again. Highly recommend this company.

Both a pair a rimless only the past May and after few months the arm snapped. I spend over $300 on this pair and I try to take to my local optical and they can't even touch them, so I'm stocked with a $300 pair that I can't fix or return. Contact customer service and pretty much they can't do anything about. They ask me to send pics to them and I never heard back. I guess that don’t need my family business.

I’ve gotten glasses here before and they were ok for the price. But I have to return a pair and the time between Zenni accepting my return and me getting glasses I need are about a month away. I’ll have credit but will have to buy glasses locally. Only good until you have an issue.

This the worst Eyeglass Optical I've ever dealt with. Cheap eyeglasses and poor customer service skills. They will make a mistake on your order and won't take any responsibility or make things right. I'm now ordering from Diff, ZEELOOL and Lensmart and I'm sticking with them. Won't ever order from Zenni ever again.

I had an awful experience with Zenni. My order was lost and sent to the wrong address multiple times, and when I reached out for help, they refused to reimburse me for their mistakes. I’ve wasted time and money, and Zenni’s customer service has been completely unhelpful. If you value your time, money, and patience, I would strongly advise against using them. You truly get what you pay for, and unfortunately, with Zenni, that’s a whole lot of hassle and frustration.

I placed an order for eye glasses on Aug 9. Received glasses on Aug 20. Fair time on shipment. When ordering, apparently, I made a mistake on entering prescription. When I called the representative was quite cordial and polite. After all information was presented, I was informed that there was nothing they would do. They thanked me for the money I gave them. And to have a good day. I will never order online again. There is a whole lot more to this experience but, not enough room to type. They got a one star because is nothing lower. Order number number **.

I ordered my first pair of glasses through this company. Unfortunately the frame was too small for me. When I reported the issue to them right away they asked me to look through the frames and see if I could find the proper size and if I could not find my size they would refund me. I must have a weird head size because they do not have a frame that would fit me and when I asked them to send me the refund they refused to refund me and instead put my money in as a credit. A credit. That is no good to me.. Lesson learn. Never try to cheap out and go for something cheaper. They pretty much stole my money. If I had known this would happen I would of fought harder to get a refund that day rather than them talking me into looking at the frames again for the right size.

I have bought my glasses from Zenni Optical for years, and have never had a bad experience. I have had an issue with a couple of pairs, but it was easy to contact them and have the situation rectified. In both cases, they authorized a return, I sent them back, and I reordered them. It was fast, easy, and the problem was resolved with the reordered pair. Zenni Optical charges a fraction of the cost of glasses from an optician, and the service can't be beat.

I have ordered glasses from Zenni's for years and have been satisfied with value and quality component. This was my third pair of polarized Rx sunglasses I ordered from them. Received this pair with an obvious defect and was told this was just the way polarized sunglasses are. None of my other pairs have this issue. The defect is notable whenever I put on these as a dot on the left lens.

I have received on-time, low-cost, and accurate fulfillment every time (many) that I have used Zenni for my prescription glasses over the last few years. I have found that I just needed to be persistent in remembering how to navigate the order form each time I use it, once again, from start to finish.

I have purchased over 15 pair of glasses from Zenni without issues. On my first issue with the glasses, I initiated a return process. Which they failed miserably. 1- First you have to ask for a permission to return, which takes them 2-3 days to respond. 2- Once they respond, and with intent to slow down the process, they propose 2 different refund methods (in store credit or full refund which will take 2 wks minimum). Your respond and wait another day for a label.

Had 2 pair of glasses with same prescription, one was sunglasses. Suns were out of focus the other had diminishing horizon to left. Returned to Zenni. Their inspection stated made to standards returning them to me. Their delay on action voided my right to get refund. I had glasses checked locally prior to sending. They are different prescriptions.

The ordering process was smooth and easy. They shipped quickly and we're exactly what I wanted. Will be ordering again! I have been a customer for a few years now and have always been happy. I only had one order that was incorrect and I put the prescription in backwards. They immediately helped me fix it and quickly sent me the correct glasses I needed.

Looks like you either love or don't like Zenni. My experience was only 1 star. Very tight/non-negotiable exchange/return policy. The glasses were not very adjustable as they are made from a plastic that has a memory and does not hold an adjustment. This was not described in the product and could not get them to take an adjustment. Customer service could only recite their return policy - of no technical help.

My glasses came and they are perfect! I have monovision due to various eye health problems and procedures. I was worried that they wouldn’t understand that but they got it!. I was pleased with the quick turnaround on my order as well.

The previous pair I purchased in December of 2022. The nose piece broke that connects the glasses together and could not be repaired. Obviously, this was a manufacturing defect. The most recent pair I purchased May 2024 have scratches and the warranty is only 30 days from delivery date. These were scratch resistant lenses. I understand that is a coating and over time scratches may occur. I found out that Zenni outsources the eyeglass manufacturing to China with customer service & order entry in California. I DO NOT RECOMMEND ZENNI regardless of how much less they cost.

Very happy with the entire process and my glasses are nicer than I had expected! Shipping was also very fast. Overall, I will definitely use Zenni again for any future purchases. Give them a try if you haven't yet!

I received my glasses very quickly and I have to say I'm very impressed! As a glasses wearer for 20 years I was concerned about ordering online. I also have a very high prescription (7.5) so I did not know if this would be for me. But they accommodate even the most terrible eyesight like mine with very cute styles! I am so pleased with my Zennis and can't wait to order more!

My glasses are great, the price was unbelievable, I think I do need to buy some pads to keep them in place on my nose, overall great deal, the shipping was in good timing, I definitely will order again when I need a new pair.

Zenni Optical is not what they used to be. If you supply them with your correct prescription, they can make you a set of eyeglasses- in China- that take a very long time to be delivered. However, if you have a problem... Their customer service leaves a lot to be desired. I recently ordered two pair of eyeglasses from them. The lab in China took their sweet old time making them and shipping them to the USA. Once they were finally in the country, they supplied me with a delivery date which came and went. Apparently, they use multiple shipping companies to get the glasses from China to the USA, and one of the shippers messed up- and although the address on the package was correct, they decided to return it to the sender due to human error. Wait- it gets better...

I got free eyeglass covers with my order. They got damaged so I decided to order two more pair in case there is damage to another one. I had to pay more for the shipping than the two eyeglass covers and it's been over two weeks and they're still not here. I called customer service. They said it could be a month before I get them.

I was able to get this resolved.

I purchased three pairs of readers in February. I like to keep a lot of readers because I break them frequently. I used one pair pretty regularly and had no problems. The other two pairs sat in my end table drawer until I was ready to use them. It’s now June. I went in my drawer to grab another pair to toss in my purse and it was cracked. I looked at the other pair that was in there. They were cracked. They’ve never been worn, they’re just cracked on the frames. Zenni said the best they could do was give me a 50% store credit since it was outside of warranty. I was not particularly happy with that considering the glasses had never been used, and it’s not my fault that they cracked. I have decided not to purchase any more readers through them. I have purchased foster grant readers from Costco and they lasted me years. I will be going back to Costco.

Horrible experience. Glasses were unusable for reading, although distance was fine. Based on reviews from other purchasers, they are not able to make progressive lenses correctly. Frame quality was awful as well. Returning for refund.

I'd give this a 1 star, and the only reason they would be because of the selection and shipping was relatively quickly. The glasses come in a case with a wipe as is standard. However, when they arrived the problems began. I could not see through the glasses unless I slide the glasses down the bridge of my nose. Couldn’t see anything wearing it normally. At first for weeks, I thought it was a new prescription and I needed to get use to them (progressive).

Zenni glasses are not as described...arms are much shorter and turn into your head and dig in. And what's worse is the coatings including Blokz cloud over time, which for me, was just a couple days past the 30 day warranty. Zenni won't even honor the 1 year coating warranty nor allow me to send these back for review. I've been a customer for some time but the quality here has decreased immensely in the last couple years.

The only issue I had was that they took forever to get shipped. Their prices are not as good as another place that I should. But overall nice product.... I will be shopping here again. Thanks for My cute 27 Dollar glasses!!!

Zenni frames are cheaply built and do not last. They offer no long-term guarantee for their products, refusing to replace a $6 frame when it delaminated in less than 9 months of wear. If there’s an issue with your prescription, they will not remake your glasses as most brick-and-mortar stores would. Additionally, be wary of frames without metal in the tips, as these all-plastic frames cannot be properly adjusted for fit. Furthermore, they printed the wrong mailing label on my package, causing a significant delay in receiving my glasses. Zenni could not guarantee the glasses would ever arrive and offered no replacement, compensation, or coupon to rectify the situation. Overall, customer service at Zenni was a solid zero.

Best prices, fast shipping and I’ve never had a pair I didn’t like in over 20 years. Even the wireframe glasses I have purchased have lasted an incredibly long time. Over it’s a great way to save money over the expensive optometrist office glasses.

Great quality at a super price. I’ve purchased so many eyeglasses from Zenni and never so far never disappointed. This time I bought two pairs of sunglasses as I could not decide which ones to buy. The price was basically BOGO so I have no regrets.

My son broke his glasses and so we submitted a rush order via Zenni for new glasses, at the recommended sizing for frames for his age. The website recommended Medium for kids age 12. The glasses arrived and they appeared to be for a four year old, they were so tiny. A regular shop would have realized the PD we submitted did not match the size frame we ordered. Zenni accepted them back, but my son will have to continue wearing broken glasses for another week or two while we reorder a new pair. What a disappointment. Without trying them on in a store, I do not recommend Zenni for children.

I decided to purchase from Zenni's as I had a couple friends that gave rave reviews. I must have a much higher prescription (with astigmatism) then they did. My first order was fine in the right eye, but left was off by about 10 mm PD. I gave a single PD of 65. My optometrist said, "They're wrong and you you need a different pair." I returned for full refund and ordered a pair with more height. Same thing again, sent back for inspection and they said it fit into the parameters! I don't think I need to be cross-eyed to see correctly thru my lenses. I again got a refund and went with Eyebuydirect who got the prescription right the first time!

Fit is great. Lenses are awesome. Clear and easy to clean. Anti infrared lenses that transition to grey work very well while I'm outdoors. Comfortable and light. Doesn't even feel like I'm wearing them.

I had read about Zenni and decided I’d try prescription sunglasses. When got them the prescription was spot on and it felt sturdy. I like it a lot and I am going to order my bifocals here as well. It’s fantastic way of saving money.

After being a frequent customer over many years, my last few orders have been grossly incorrect for progressives. The only thing I have received for compensation was a customer service apology which is their protocol. I have also had to pay shipping and handling to return unusable product from the manufacturer. Will be going elsewhere here on out.

I bought glasses from Zenni for years. The last pair they screwed up my prescription. Left lens in right, right lens in left. After MUCH negotiation they replaced them with a pair I can't even wear. IDK what is wrong with this pair. Blurry and I can't read anything. They will NOT replace. They screw up my prescription and I'm out 180.00.

I heard about Zenni from a friend. She said she always buys her glasses from them and the price was the best. So I checked them out and found so many different styles of glasses. They give you much more for the price you pay. I am very satisfied with my experience with. The glasses fit perfectly. I will be buying my glasses from them for now on.

We previously had no issues with Zenni for years, but this was a different matter entirely. I ordered a set of glasses for my son, who had just broken his frames. We had a Vacation coming up, so I paid for Expedited shipping so that they would be there on time. Total cost around $80. We tracked the order, and it finally showed up about 10 days after placing it, a few days before our vacation. But instead of the glasses, they sent an empty Fed-ex envelope with a zenni branded cardboard measuring tool. No glasses.

I have been getting glasses from Zenni's for over 2 years now. I only had one issue and it was my fault I incorrectly typed in my script on one lens. I sent them back and expected to pay for the correction but Zenni charged me 0. I was amazed. This year I received my new script after having a stroke my eyes changed a lot. I uploaded my script to Zenni. Ordered my glasses using the picture app to see what ones you like. OMG these glasses are Beautiful and I have never seen better in the 51 years in wearing glasses. Top that off with I saved over $1100.00 from what my optometrist lab wanted. I will never go anywhere else for glasses and now both my sisters have order from them also. Thank you Zenni for a great product with an awesome price.

Easy to scan a prescription and the glasses have lasted longer than ones I paid far more for. I have not had to use their customer service so I cannot speak to that. Shipping times seem very reasonable. No problems with prescription.

I've been ordering glasses from Zenni for years. First time I had trouble. On delivery one ear piece was broken. Called. Sent picture of the broken item. 10 days later had an entire new set of bifocal sunglasses sent. Never have I had any problems with them in the past. This time they came through just like all my other orders over the years. Can't say enough good things about zenni. Thank you zenni and your support troops.

Zenni sent me glasses with the incorrect prescription. When I called customer service, a language barrier made it very challenging to share what was wrong with my glasses. She didn't know what astigmatism meant or why two pairs of glasses, one progressive and one only nearsighted (sunglasses for driving only), would both be incorrect. She said it was my fault the prescription was wrong and didn't understand that their system scans prescriptions as part of your order. When asked to talk to a supervisor, she said they were busy with another customer, but they could cover the shipping and handling so I could either get my money back or a store credit. Zero accountability or trying to address their issue.

My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was either unwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!

I recently purchased a new pair of frames with transition lenses, which I was skeptical about trying but figured would be worth a try as I spend a ton of time outside. Overall, the new glasses are solid and include my correct prescription. The style and fit is as expected after using Zenni's virtual try on while shopping. The transition from different lighting settings (outside, driving, inside, etc.) works pretty well, although driving can be a bit weird. It seems the lenses only tint slightly inside of my car with tinted windows, but they seem to be tinting enough to protect my eyes while driving in sunny conditions. Outside the lenses work great and fully tint when in direct sunlight. Transitioning back to indoor lighting can take some time, but usually only a few minutes. I am overall happy with the glasses, but maybe would purchase another pair to have an option without transition lenses.

There is no way to speak to anyone at Zenni Optical other than offshore call center reps that can't do anything to help if you actually need assistance. Don't ever, ever use Zenni Optical to order glasses.

I was skeptical about Rx lenses purchased online, especially without having my PD included in my written prescription. I didn't have the measuring tool, so I used Zenni's online PD measurement tool. Again, I was skeptical about how accurate it could have been. But, considering how inexpensive the glasses were, I decided to give it a try anyway. I am very glad I did. The glasses arrived in less than 2 weeks from the date I ordered them, and the Rx was a perfect fit. I could see perfectly clear from the very first time I tried on my new glasses. The automatic PD measuring tool seemed to work great. I couldn't be happier with my purchase. Absolutely would recommend.

The paint is coming off my blue metal frames purchased July of 2023. When I purchase a pair of glasses I expect them to last for more than 30 days! They will not provide replacements purchased more than 30 days prior to the malfunction.

What Zenni does to bait you in, is promise 7-14 delivery of your glasses but then they don't do it. My recent order was to be here in 7-14 days. It will be nearly 3 weeks when/if they arrive by then. I believe this is misleading and I think it's partly done to prey on Senior Citizens and others who think their order will arrive in the timeframe Zenni says it will.

The quality is terrible. They can't even get the Rx correct. Do not shop here. Shop local in case the glasses are not good from the lab. This company wants you to stand in lines to return them with a very long turnaround!

My glasses they sent were the wrong prescription. I returned them, and they refused to fix them. They said they can either send the wrong ones back, or store credit. Why would anyone want trust them after they messed up the first order??

I have used Zenni for a while and my most recent order was quite specific with extra features that cost me more than usual. I thought, well, they advertise a satisfaction guarantee so I should be ok. The glasses were too tight for my face so Zenni told me they would refund me once I sent my glasses back to them. I followed their instructions to a tee, taking a bunch of time out of my day to package the glasses properly before sending them back, tracking the package, etc. When I didn't see a refund on my credit card a month later, I reached out to Zenni and they said they had tried to call me to tell me that they made a mistake and I wasn't eligible for a refund after all because I hadn't sent my glasses back within the 14 day refund period (I think I missed it by a few days). I was shocked there was no other follow up by Zenni, nothing, no email or more calls, or even a simple message on my Zenni account.