Zenni Optical Reviews

When is buying glasses online from a company with a great site, great selection and great prices still a bad idea? When the company is called Zenni optical and they don't get that scratches on the lens from the factory might be a deal breaker.

I am very pleased with the customer service and the product I received from Zenni Optical. Not only did they correct my mistake on my first order, but the delivery date was much sooner than I had expected. I received my glasses and want to thank all those at Zenni Optical for providing me with opportunity to purchase such a fine pair of glasses at such a fair price.

I ordered a pair of bifocal glasses and when I got them the bifocal line was too low, so I called and got an RA number and sent them back with a piece of masking tape to mark where the line needed to be. In the meantime I went ahead and ordered a second pair putting in the comments that the bifocal line needed to be raised 3mm. I got the glasses back and the line still seemed low but decided to try wearing them for a while. After 3 months, I did wait too long, I was tired of feeling blind and went into another optical place and ordered a new pair of glasses. The tech there looked at the glasses I had and said that the line was definitely too low. I e-mailed them and they responded. First I had waited too long, second they do not offer custom heights, but feel free to order another pair with the correct information, which I had already done. If you wear bifocals do yourself a favor and do not order them from Zenni.

Online shopping nightmare and the worst customer service experience ever! I contacted them via chat on two separate occasions; all with promises of a follow up email but I never received any email or contact from a manager. This resulted in calling them directly and arguing with the THIRD representative that said they would "escalate" my order status. After promising a supervisor would speak with me in a couple days she said there was nothing else she could do and hung up in my face. NO STARS!!! Lucky for us consumers, there's more than one online eyeglasses retailer...EyeBuyDirect.com, FramesDirect.com, GlassesUSA.com

I rated the company 3 stars, not because I have any complaints about the company. My warning is about progressive style lenses. I was never satisfied with the lenses they use. They are very thick and heavy and do not have the quality I was expecting. I got exactly what I paid for, so if you want cheap that is what you will get. I just thought some others would benefit from my experience and not lose half of their money as they only refund 50%. I think for single vision and maybe bifocal it will be okay. They are very polite and I have no complaints about customer service.

My new glasses broke in less than three weeks. I have ordered from Zenni many times in the past. While the glasses were not of the highest quality and would have relatively short lives, I always figured you got what you paid for. Consequently, this is my first time contacting Zenni with a problem. But three weeks for a $50+ pair of glasses? I contacted Zenni and was told they would send out new frames and I would have to replace the lenses. I am no eye technician. I questioned this and was referred to a video. I had also previously placed another order for two pairs of glasses with identical frames. I expresses my concern and was told my frames would be replaced within 30 days of delivery, which was not reassuring. These will be my last glasses. I am not willing to pay $50+/pair for disposable glasses that I must maintain myself.

I have a very complicated prescription. I ordered and returned the same glasses twice. Though I have had a good experience in the past, this was and still is a nightmare. I ordered progressive bifocals. Three optometrist told me both were NOT bifocals at all. When I tried to tell them, they said all these Dr's had to be wrong and it was past their 60 day refund policy. I have a pair of glasses that cost over a hundred dollars I don't wear and can't get my money back.

Followed directions. Send prescription. Measured the distance between pupils. Glasses were $128...arrived and image from right eye was way below image left eye was sending to my brain. No way adjustment possible. Had to lift the right side up to the point where the top of the frame was running a 20 degree diagonal across my eyebrow. Sent them back as per instructions and they said, "Glasses were done correctly". Got half my money back. For nothing. Never again.

I was so excited to order from Zenni, love the styles and the prices. However, when I got my progressive lens glasses and my sunglasses, the prescription did not fit at all. I couldn't wear them more than a few seconds, they made me nauseous, see double, and everything was blurry - far off or close up. I called customer service and had to pay to return the glasses to see if they were made according to the prescription. They wrote back to say they were remaking the glasses, but sent me an invoice that showed they only intended to remake one of the two pairs. I got them back and if they made a change to them at all it was imperceptible to me. I was trying them on and turned to speak to a co-worker, I nearly fell because just turning my head made me that dizzy. No, I'm not exaggerating.

I just paid nearly $600 for top end prescription progressive lenses -- and that doesn't include the frames since I had them shipped by my optometrist to his lens grinder. I have had luck with Zenni before, and on this round decided to step things up. Since I'm over 70 and have other retinal issues which make my vision less than acute, I ordered readers, tv watchers (distance), and a set of lenses for progressives. Everything I do I can do better with the new lenses (I paid for a step above polycarbs) than with the expensive pair my optometrist sold me on.. And of course with the same basic prescription. Fair quality frames, I only went to standard shipping and wasn't the slightest disappointed.

We ordered two pair of glasses with polycarbonate lenses for my son on March 26th and got them yesterday on April 11th. Both included plastic cases and wipe cloths, which I did not expect for a "cheap online glasses" company. A friend told me she normally gets her order within days while mine took a bit longer than usual. I'm guessing it is due to the making of the polycarbonate lenses. Given the scratches on the OLD polycarbonate lenses, I'd hate to see what "regular" lenses would look like at the hands of my son. There are some things one should buy up on.

I'm very pleased with my purchase from Zenni. They have a wide selection with good search options. My father said that whenever he orders glasses online, they email him back saying they can't make it for the style he's chosen. Zenni is the only size he's found that filters out glasses that aren't compatible with the pupil distance you enter. Shipping time was reasonable, and the glasses come with some nice little extras. A glass wipe cloth and a clamshell case (it's only a cheap plastic glasses case and is probably more for padding during shipping, but still.).

3/6/06 - Order # 35255

I ordered 2 pairs of glasses at 11:15 AM on February 22, order #20122; my MasterCard was charged immediately. Called them to check on the order at the end of March, they assured I would receive the order soon.