Zenni Optical Reviews

I am returning my glasses as my eye Dr said the prescription strength ‘is off a little bit’. They are not strong enough for reading my PC and in addition my left eye does not see distance through the whole lens (which I apparently need for street signs).

Also the gold wire glasses (3148) are too loose. One arm is out farther than the other & they are not flat like the plastic pair-which seems to fit better. If you could even make them hingeless (light brown-not clear) that would be great!

Please resolve this …as per my conversation when I e-mailed and talked to Peter about having tried to wear my glasses and I find myself squinting or moving my head around uncomfortably (and getting headaches). He suggested giving Progressive lens several weeks to get used to, but it is still not working.

Enclosed please find a copy of Dr.’s eyeglass prescription, online order, glasses w/case, and e-mail. Frustrated….still….Thanks!

4/12/06 ORDER # 35255 $161.60 (2 pair prescription glasses) FOLLOW UP of LETTER 3/6/06

What is the status of my prescription glasses that I returned (you received 3/31/06)? I noticed a credit to my account for $79.00 on 4/7/06 but have not received an explanation or reply from you. Was that credit for one pair and you are returning the other pair to me? (I have no glasses and I'm out $82.60)

Let me know if I can be of further assistance. Thanks again, Judi.

Called them mid April and they could not find the order!!! I had to resend them their own order info, then they found it, after 'REBOOTED DATABASE(that's the exact wording of the rep on the phone). Followed up in May and was assured that I will receive order 'soon'.

On June 2 I called again. They could not find the order AGAIN!!! Then they found it, not processed. In order to process it, they had to replace original order 20122 with new Order 24643, see their reply:

Replacement of Order 20122: Follows a copy of your order placed 2.22.05. I am replacing this order, and you should receive a notice of processing of the new order, with that new order number. I'll request priority shipping upon its completion so that you have them for the 4th of July! '

I did not receive glasses by July 4th. So on July 8 I called and e-mailed them yet again. The reply was:

'This order number has never processed. It was entered the 2nd of June, but there is no credit card information, so while it was assigned a number, it's not a valid order. Zenni Optical Customer Service. '

I've resent them their own new order information again.Then I received another e-mail:

By going to your next e.mail, with a complete subject, we realize what needs to be done in order to correct this situation and we have processed this order. There is no charge to you, because this is a replacement order. We expect this to ship to you in approximately two weeks, and we sincerely apologize for the state of continuing confusion around your order. Zenni Optical Customer Service

So there will be no charge to me because of 'continuing confusion around your order'!! ! I called them again on August 8, 2005; the answer was:

Peter will check with the lab this evening to learn of the status of this order for two pair of eyeglasses with tint. We do apologize for the delay in the completion of this order. Thank you for your patience and patronage. Zenni Optical Customer Service

I called and e-mailed them twice today, August 10, 2005 E-mails were never answered. On the phone their representative said that the order 24643 was resubmitted (by whom? ) on July 11(? ) and never been processed; she does not know anything about order 20122 because she even was not there in February and that I was responsible for not fulfilling the order.

I asked for my money back; the representative said fine and hang up on me. I do not have my glasses today, on August 10, 2005 and I want my money back. I wish this company will stop wasting peoples time. I had horrible experience dealing with them.