Cohen's Fashion Optical
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Cohen's Fashion Optical Reviews
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These people are straight up trying to rob people. I came to this establishment in good faith thinking I wasn't going to be ripped off. I mainly came here for an eye exam and ended up getting the pair of glasses that I wanted since I was there. Now I'll start by saying that I have a pair of glasses with transition brand photochromic tech which is what turns the lenses dark when exposed to UV. So not only did I understand the superiority of that brand compared to others including generic ones but I know the length they go to by showing the authentication of the lenses as well. Well long story short I end up spending $722 with my Amex CC for all the works it including Transition XTRActive which work inside vehicles with one of the reasons I wanted them in the first place. (Mind you I have insurance so I don't know how it was that price but regardless I was willing to pay since I'll get what I wanted.)
So I get a call the 11th that the glasses are ready, I then go the next day and pick them up in my vehicle. I get in the store and I'm given the glasses in the case with the original sunglasses lens as well since I got the Clubmasters RayBan. Now since I was Parked in the bus lane I went in and out and forgot to get an itemized recipe and a Certificate of authentication that you would get when you buy an authentic Transition Lenses. Everything looked great at first but then as I'm driving away I'm in my vehicle while the sun is out and nothing is happening to the lenses. When I get home as I'm outside I put the glasses in direct sunlight and the lines barely had a tint (first red flag). I then call the store and explain that I left in a hurry and forgot to get the receipt and the authentication card so I could register the lenses with transition for the warranty. They said they will email it but never did (2nd red flag).
By this time I have seen video comparisons on transition vs generic ones and the one I had was acting like a generic one. So, I go the next day around the time they open and got the itemized receipt which had transitions as one of the items but didn't say which one. I also ask for the certificate and she doesn't even know what I'm talking about (3rd fed flag). I then tell her that I have transition lenses and that they even though they are 4yrs old work better in the sun than the new ones. She tried to brush it off by saying that there is a 1 week curing period (4th red flag) which there is not such thing.
After trying to give all the excuses to take them as is I see that there a transition lenses branded UV light. So I tell her to test the lenses there. She puts them under the light till it shuts off and just like it happened to me at home with the sunlight it barely got a tint. I then showed her the video I saw for comparison. She quickly went to the conclusion that the lenses were defective.
I left the glasses and waiting for the manager to give me a call which took her 4 hr to do. Which buy this time I've already called my CC to have them charge back the transaction. The manager tried telling me that I signed knowing that they don't do returns only store credit and I was like "OK, well you have to deal with my CC" (which AMEX is awesome in dealing with this type of **). I got my money back the very same day when I called Amex and explained them the situation.
In my opinion I feel these guys are not only charging insane amounts of money for "Transition lenses" but they are giving you Generic brands on top of that. I ended up going to Lenscrafters which actually own Rayban/Transition Lenses and got everything I wanted for $287. If you got this far I hope this is a deterrent for you in doing business with these people. Thanks for reading.
Cohen's Optical has many locations. The Walt Whitman Mall Optical had a extremely highly energetic expert that assisted me her skills in knowing what frames fit my personality, shape of my face and price. Elita is the one to take you from start to finish in complete start to finish. Elita went the extra mile, literally and met me at their Commack store for an in person state of the art vision test since one was not available that day in the Walt Whitman Store. I really was taken aback and asked Elita "are you for real." She is exceptional! So after looking at other Optical centers I highly recommend Cohen's Optical for Elita will fit your personal needs. I even purchased a second pair. You will not be disappointed. I am very delighted to have met Elita. She is an asset to Cohen's and her clients!
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I hate the fact that my optical insurance is only accepted at Cohen’s fashion optical. I have been to the Patchogue store 6 times over the last year. The staff especially the optician are rude. My Daughter 13 year old needed new glasses for distance. We were talked into progressives as they will help her see the board in school. I also ordered a regular pair of distance only glasses for her. I was told that if the progressives didn’t work out I can return them and they would put single vision lenses in them. They neglected to mention paying more money. With my insurance I spent $500 on both pairs. The progressives made her dizzy and gave her headaches. When I tried to return them after a week I was told I would have to pay for new lenses. We left with a useless pair of glasses as I refused to pay more.
A month later her regular pair started to come apart and bend. The optician refused to fix them and tried to get me to buy a new pair. I then took out the progressives and asked him to switch the lenses (same frame different color). He swore they would not fit and again tried to sell another frame. I went to Visionworks (where we went for years) and they switched them for free as they remembered us. I just went today to get mine adjusted and again this rude optician refused and claimed I needed to buy new frames. I just bought these in January and they didn’t even last 6 months. Run from this store as I will be canceling my insurance and never go back there again.
I had an eye exam done by Dr ** and she totally screwed it up. With her prescription I ordered glasses but could not wear them, I felt faint and everything was spinning even after a week of trying to get used to them. So I took the prescription, my old and new glasses to a different eye dr to find out that the prescription is all wrong. Now I am faced with a double expense of ordering new replacement glasses and paying double. Laura ** promised to take care of the situation but 2 weeks later she is not even replying to my emails. This company is a total fraud!
Maybe couple of years back Cohen's Opticals, Stamford, CT was so good and staff is so helpful too. But nowadays I am not happy with their service. I was offered an appointment for 4pm on that day to have my exam. I arrived 15 minutes early but waited almost 2 hours past the appointment time to be seen for the exam. On top that, the eye doctor is just sanitizing the surfaces he is using and touching, however I didn't seen him cleaning/wiping the other side of the equipment where patients sits and put our face for eye testing. At least he didn't gave me a wipe to clean up myself.
I opted to utilize Cohen's Fashion Optical in Jensen Beach, FL based upon price point. I was looking for an exam and replacement of progressive polycarbonate lenses in my frames. A complete pair of progressive frames and lenses including the exam was advertised at $60.00. It was a bait and switch. My exam and lenses cost $170.00. I was offered an appointment for 3pm the following day to have my exam. I arrived 15 minutes early but waited 90 minutes past the appointment time to be seen for the exam. I had to wait another 30 minutes after that to be told that the lenses would be ordered immediately and that when they arrived I could expect to deliver my frames and wait approximately 2 hours for the new lenses to be cut.
Yesterday I received a call stating that the lenses had arrived. I was given the hours and days that the work could be performed. I was also told to expect a one hour wait time to have the new lenses fitted to my frames. Today I arrived at opening to have the work completed. I had to wait 15 minutes just to hand my glasses to the employee. That employee informed me that there would be a three hour wait. Three hours later I did receive my glasses and they are performing as expected.
Overall this was a terrible experience. There was minimal seating and the facility was overcrowded making social distancing impossible. The staff was overall very nice and accommodating however there was one middle aged man with a crew cut who was gruff and very unpleasant. It was obvious that he wanted to be anywhere but at work and was not shy about taking it out on the customers. Their system of managing the flow of the work seemed to be adequate. The volume of staffing was completely inadequate to keep up with the system.
I rate them a 1 star in customer service. This Cohen's ended up charging me because they failed to check my insurance. They erroneously told me my insurance would reimburse me "not to worry". Adding insult to injury when I found out my insurance does not reimburse, they refused to work with my insurance and offer a refund so the Insurance could pay. Also, initially they seemed careful in allowing customers in, later I could barely keep my 6ft distance from other customers.
Nice doctor and staff. Pretty frames. ZERO quality. Their glasses are the worst quality I ever had; from the beginning the little screws often came off, the temples had to be put in shape all the time, and finally one temple broke off. When I took them back Cohen's said their glasses had no warranty and suggested I must have sat on them because the unbroken temple was crooked. They proposed that I buy the same frame again. I feel ripped off. The "made in China" $5 emergency glasses I bought four months ago are still in shape. Cohen's glasses are a 50 cents value.
The first reason to avoid Shirley Cohen's is that they allow customers to wear their frames for 6 months or more than allow them to bring them back. They then put Plano lenses in them and sell them as new. Also all of their frames are discontinued. And they sell them as current for a lot of money. I have been suffering with headaches and my doctor couldn’t figure out why. I just found out that my headaches are because Keith, the Owner, made my glasses and put my my right eye prescription in my left lens and my left eye prescription in my right lens. And if that is not reason enough to stay away from Cohens and Shirley, how about the fact that they have microphones all over their store and are listening and recording everything you say without your permission! I reiterate do not go to Cohens and surely you will be sorry!
I purchase eye glasses (consider health care service) from this store. They scam me by saying they will give me $100 off from their glasses frame in the store. The frame is $399 with $100 off is $299. A day later I found out that glasses frame is normally sell in another store for $49-$59. I went back and ask Cohen's to return but they said they can only give me a store credit. They probably use this trick to so many consumers. I want to get a refund but they refuse. I think I have right to defend myself from being take advantage from the store. I would like to report this illegal crime that Cohen's Fashion Optical selling overprice health car service and reject to refund the consumer when the good/services not as expected.
The address of this branch is 117 Orchard St. New York, NY 10002 P:(212)674-1986 firstname.lastname@example.org. I read so many complain and bad reviews about consumer who got robbed like me on many website. As a consumer I think we should do something to stop this scam from well known company. It is so shame that they think nobody can do anything because they are a big company.
Cohen's Fashion Optical author review by ConsumerAffairs Research Team
Founded in 1927, while selling glasses out of a pushcart, Cohen's Fashion Optical now has more than 100 storefronts in seven different states and Puerto Rico.
Designer discounts: Not only do they offer a large catalog of designer frames, they have great discounts specifically for these higher priced fashion accessories.
20 dollar eye exam: Don't pay hundreds for a simple eye exam at Cohen's Fashion Optical, since they offer exams for as little as 20 dollars to local customers.
Frame plus lenses deals: Get a complete pair of branded glasses, frames and lenses for less than 100 dollars from a Cohen's Fashion Optical location.
Multiple material selections: With seven different frame materials, including gold, buyers can find frames that are durable, flexible, hypoallergenic and fashion forward.
Insurance and FSA options: Shoppers can use vision insurance to cut their out-of-pocket costs on glasses and/or turn to their FSA to make up the difference and pay with pre-tax dollars.
Cohen's Fashion Optical Company Information
- Company Name:
- Cohen's Fashion Optical
- Year Founded:
- 100 Quentin Roosevelt Blvd.
- Garden City
- Postal Code:
- United States
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