Cohen's Fashion Optical Reviews

I had my eyes checked out today at Cohen's Fashion Optical on Pitkin Ave, in Brooklyn. Customer service was great. My eye exam was done by Bonnie, who took time out to explain the changes of my vision and made the entire experience comfortable and inviting all at the same time. I will definitely recommend the Picken Avenue office to my friends and family. Thank you, the experience was great!

Went to Cohen's Fashion in Valley Stream. $1100 mistake. Don’t ever go here, they lie and smile in your face. Thieves as well. I was told I can’t use my military discount due to using insurance. That was a lie. I found out I was able to use my discount. The frames I paid $250 I found online for $74. They told me they don’t price match. Then the guy broke my frames and gave me an attitude. When I said he had to replace them. Then I ordered ny lenses. Progressive, transitional with antiglare, $725 I paid. There was no antiglare and the staff member tried to tell me I don’t know glasses, that’s why.

I been waiting for my glasses for about a month now and still haven't received them. This is unprofessional wait time and communication. I would never return to them again.

Must praise your manager ** for his excellent service he provided to me last week. He helped me pick out frames to fit my face. He was very patient in explaining my insurance coverage. He was efficient, knowledgeable, and professional throughout the appointment. I will recommend him to my co-workers and friends. His expertise and dedication reflect positively on Cohen’s Fashion Optical in Brookwood Plaza at 1863 Street Road in Bensalem, PA.

I went to Cohen's Optical at Kings Plaza Mall on Friday, October 15 for an eye exam only. After giving them my insurance, they told me there would be a $49 surcharge, which I accepted. After finishing the exam, they suddenly tried to charge me $162 instead. I told them clearly I did not want to buy glasses or contact lenses — only the exam. They kept pushing me from one salesperson to another and said I had to wait for a manager who was “busy.” The next day, I went back, paid the $49 that was originally quoted, and asked for my prescription — which is my legal right under New York law. They refused to give me the paper copy of my prescription.

Cohen's Fashion Optical should not be allowed to service people who need glasses. Three people in the Boca Raton store waited me, and they were completely rude, incompetent, and when I waited for two weeks for my glasses to come in, where I had suffered headaches and blurry vision so I couldn’t wait to get my new glasses, guess what? The glasses were wrong! Very very wrong.

Went to the location in Kings Plaza for what was promoted as a free exam on May 25th. My husband did the free exam but then discovered the price was insane for just the lenses because we had our own frames. The gentleman who seemed very annoyed that we changed our minds then charged my insurance even the the eye exam was supposed to be free. They even added charged for services that were not done at all!! Which charged my insurance approximately $1000 and we have filed a grievance and will be reporting them to the BBB for fraud. Never again!!

Totally unethical. The price given at first was $1670. Lowered to $1400 after my insurance. Got home an hour later and cancelled my order with manager Marie. They still charged my card saying no refunds.

We went on Saturday to pick up my daughter’s lenses, which were supposedly ready. When we arrived the first time, we were told the person who cuts the lenses wouldn’t be in until 2pm (possibly 1pm), so we said fine—we’d come back later. We even called ahead (they had said they would call us, but never did). We returned around 4:15pm. The girl at the counter told us it would take about 45 minutes—no problem. But then she showed the prescription to the person who was there, and he said he couldn’t do the cut. The person who could wouldn’t be in until Monday, and we’d have to leave the glasses.

I know that all stores are not equal. I went to the one on W 34th St. I was lucky. The customer service was excellent. The prescription is good and so is the fit of the glasses I bought. I needed them quickly and they were able to get them to me in 2 days.

There's always a con game with this company. First it was East 23rd Street in Manhattan. Then it was East 14th Street in Manhattan. The 14th Street location was under another name. I would never have wasted my time to go otherwise. They have a problem with my color contacts prescription, and using my insurance. I have worn these for 30 years. Now it's suddenly a problem? There's always a con game to get more money out of you or tell you you're not entitled under insurance. I can see clear contacts. I don't know if they're in or out. Lol.

Omg, I don’t know where to start… I’ve been going to Cohens Optical, located at 3416 Jerome Avenue, Bronx, NY 10467 for many years. I am a Correction Officer, and this location is convenient for me to use the union/prescription voucher. On September 06, 2024, I went to get my glasses adjusted, because they were sliding down from my face.

Based on The advertising on the window saying that they took my insurance did a walk-in appointment and was told that my insurance was not accepted. Long story short I contacted my insurance company. They spoke with them directly. I had my prescription filled a new pair. Sometime later I was told that my prescription was too old and I needed, a new one. I had the doctor's visit and placed the order for the new frames with the prescription after several weeks. I kept going into the store inquiring about my prescription glasses. When I receive them my head was hurting when I tried to use them and the store employee told me that they’re not going to change it, and if I wanted it redone, I would have to pay again. I

I have been going to Cohen's and Dr. ** at Treasure Coast Mall since the 1990's and had never had a problem! Excellent service, rapid completion of glasses and Dr. ** is one of the hardest working most capable professionals around. As I understand it, Dr. ** and his loyal crew had a justifiable altercation with the Cohen's Corporate brand and chose to disassociate themselves and move to St. Lucie West. The removal of the 'Cohen's' portion of their outside signage rather backs this up. During that rocky time as well, Dr. ** had an unfortunate series of serious health issues. Recently, like many people without being aware of these changes, I had to wait months for my glasses to be ready. Three months later and after numerous visits to their new SLW location, the extremely capable Mrs. ** took over my situation and within a week I had my glasses and Mrs. ** even generously reduced the price!!

Would give no stars if I could. As many other reviewers stated, they are only interested in selling you the most expensive product and then charging your insurance company of something else, to maximize their benefits. They will not clearly state your options, or show you the different cost of what lens upgrade. They will do their calculation on post-it and even on your receipt there will be no breakdown of what they charged you for, just the total amount. That is to make sure you don't know what the lines are that they charged to your insurance company. They will make sure that you get the glasses with everything, for which you just get the 20% discount from the insurance. When I looked at my Explanation of Benefits for the claim from Cohen, they had itemized the lenses in a totally different way and being able to claim more from the insurance than the 20% deduction that I received.

Front desk Daly was very professional. She explained to me what I was eligible for before stepping foot into the exam rooms. The tech Alaysia made sure the machines were cleaned properly. She explained to me what each machine was for, as I went through the pre examinations. I was comfortable here. Dr. ** was one of the best eye doctors that I have dealt with in some time, very knowledgeable. Mary and Irene normally help me with picking out my glasses and even though they were busy, they still came to check in and make sure I would be happy with my choices. Dee and Madeline assisted me in choosing my eyeglasses this time and they were amazing.

If you need eyeglasses or contact lenses, there are many choices here on the Treasure Coast. There are the “Big Box,” members only stores, there are the Corporate Chain Stores with wall after wall of glasses frames on display, and there are expensive, “Boutique Offices” that are a watered down version of the big chains that advertise on TV. They all try to “lure you in” to their store by offering “Free Vision Exams” or “2 for 1” glasses and they all have one thing in common; their business model and primary reason for opening their doors is to sell you a pair of glasses or contact lenses and they only perform a cursory “Vision Exam”. So, if you are interested in getting a “Vision Test” and a pair of glasses, you have many vendors from which to choose.

I stopped by the Cohen's Optical where I am a patient in the Southport Shopping Center in Shirley. I had my mother in law's glasses which needed to be fixed. My mother-in-law resides in a nursing home and for over a month they have told me they were fixing. I finally had enough and put the old glasses on her and brought these in to see what they could do. Well Tina and Julie were so helpful and understanding of my situation and not only fixed but replaced the lenses in a new frame at no charge!! With all that is going on in this world today it is so nice to know people still care and understand. Thank you again Tina and Julie and a big thanks from my mother-in-law for the new pair! Recommend this location highly!

Went to Cohen Riverhead in March and had 2 insurance plans to use. I paid over $1000 out of pocket and only today discovered they billed me the whole cost up front. Today, August, I learned they filed a claim with one of my carriers for triple the original cost. The claim got denied. As of 2 weeks ago they had not filed with my second carrier but I'm going to recheck. With the double billing they are charging $1000 for frames that sell everywhere else for $250. I paid $425 out of pocket for the frames and they filed for another $600 from my insurance. $425 was the sticker price and I paid that upfront- before my insurance- again $200 more than everyone else sells the frame for.

Bought a pair of transition lenses with UV coating less than 2 years ago. Now coating is deteriorating on both lenses on the inside of the lenses. Brought back to the store to fix. They said, "You’ll just have to be a new pair of glasses and frames (over $600)." The manager was huffy. I had this issue with another company and they fixed it for free. Avoid this company if you expect service. I’ll find another company.