Cohen's Fashion Optical Reviews

I had my eyes checked out today at Cohen's Fashion Optical on Pitkin Ave, in Brooklyn. Customer service was great. My eye exam was done by Bonnie, who took time out to explain the changes of my vision and made the entire experience comfortable and inviting all at the same time. I will definitely recommend the Picken Avenue office to my friends and family. Thank you, the experience was great!

Went to Cohen's Fashion in Valley Stream. $1100 mistake. Don’t ever go here, they lie and smile in your face. Thieves as well. I was told I can’t use my military discount due to using insurance. That was a lie. I found out I was able to use my discount. The frames I paid $250 I found online for $74. They told me they don’t price match. Then the guy broke my frames and gave me an attitude. When I said he had to replace them. Then I ordered ny lenses. Progressive, transitional with antiglare, $725 I paid. There was no antiglare and the staff member tried to tell me I don’t know glasses, that’s why.

I been waiting for my glasses for about a month now and still haven't received them. This is unprofessional wait time and communication. I would never return to them again.

Must praise your manager ** for his excellent service he provided to me last week. He helped me pick out frames to fit my face. He was very patient in explaining my insurance coverage. He was efficient, knowledgeable, and professional throughout the appointment. I will recommend him to my co-workers and friends. His expertise and dedication reflect positively on Cohen’s Fashion Optical in Brookwood Plaza at 1863 Street Road in Bensalem, PA.

I went to Cohen's Optical at Kings Plaza Mall on Friday, October 15 for an eye exam only. After giving them my insurance, they told me there would be a $49 surcharge, which I accepted. After finishing the exam, they suddenly tried to charge me $162 instead. I told them clearly I did not want to buy glasses or contact lenses — only the exam. They kept pushing me from one salesperson to another and said I had to wait for a manager who was “busy.” The next day, I went back, paid the $49 that was originally quoted, and asked for my prescription — which is my legal right under New York law. They refused to give me the paper copy of my prescription.

Cohen's Fashion Optical should not be allowed to service people who need glasses. Three people in the Boca Raton store waited me, and they were completely rude, incompetent, and when I waited for two weeks for my glasses to come in, where I had suffered headaches and blurry vision so I couldn’t wait to get my new glasses, guess what? The glasses were wrong! Very very wrong.

Went to the location in Kings Plaza for what was promoted as a free exam on May 25th. My husband did the free exam but then discovered the price was insane for just the lenses because we had our own frames. The gentleman who seemed very annoyed that we changed our minds then charged my insurance even the the eye exam was supposed to be free. They even added charged for services that were not done at all!! Which charged my insurance approximately $1000 and we have filed a grievance and will be reporting them to the BBB for fraud. Never again!!

Totally unethical. The price given at first was $1670. Lowered to $1400 after my insurance. Got home an hour later and cancelled my order with manager Marie. They still charged my card saying no refunds.

We went on Saturday to pick up my daughter’s lenses, which were supposedly ready. When we arrived the first time, we were told the person who cuts the lenses wouldn’t be in until 2pm (possibly 1pm), so we said fine—we’d come back later. We even called ahead (they had said they would call us, but never did). We returned around 4:15pm. The girl at the counter told us it would take about 45 minutes—no problem. But then she showed the prescription to the person who was there, and he said he couldn’t do the cut. The person who could wouldn’t be in until Monday, and we’d have to leave the glasses.

I know that all stores are not equal. I went to the one on W 34th St. I was lucky. The customer service was excellent. The prescription is good and so is the fit of the glasses I bought. I needed them quickly and they were able to get them to me in 2 days.