Cohen's Fashion Optical Reviews

The customer service was okay. My main problem with 2 pairs of glasses is the coating. I have used the Cohen's spray and cloth. My lenses are progressive and I was talked into all the bells and whistles. Now, I find out 1+ year later, there is a thing called Anti-Glare Coating Failure or "Crazing". My lenses have a blurry, foggy look. The other pair are peeling. Do yourself a favor and don't get coatings. The warrantee won't cover this. Now I need new lenses that will be $600.

I left my appointment at Cohen’s Optical feeling extremely disappointed and frustrated. I was quoted $699 for a pair of Miu Miu frames, which appeared to be significantly higher than the manufacturer’s suggested retail price. When I questioned the pricing, I did not receive a clear explanation for the difference. What made the experience even more concerning was how my insurance benefits were handled. My UFT GVS vision insurance has been attempting to contact Cohen’s Optical multiple times to verify the charges, but has been unable to obtain the necessary information. The itemized invoice I was provided listed a unit price of $476, while I was charged $699 for the frames. Because the invoice did not reflect the actual selling price, my insurance company has been unable to verify the charge or determine whether my benefits and pricing were applied correctly.

I had my eyes checked out today at Cohen's Fashion Optical on Pitkin Ave, in Brooklyn. Customer service was great. My eye exam was done by Bonnie, who took time out to explain the changes of my vision and made the entire experience comfortable and inviting all at the same time. I will definitely recommend the Picken Avenue office to my friends and family. Thank you, the experience was great!

Went to Cohen's Fashion in Valley Stream. $1100 mistake. Don’t ever go here, they lie and smile in your face. Thieves as well. I was told I can’t use my military discount due to using insurance. That was a lie. I found out I was able to use my discount. The frames I paid $250 I found online for $74. They told me they don’t price match. Then the guy broke my frames and gave me an attitude. When I said he had to replace them. Then I ordered ny lenses. Progressive, transitional with antiglare, $725 I paid. There was no antiglare and the staff member tried to tell me I don’t know glasses, that’s why.

I been waiting for my glasses for about a month now and still haven't received them. This is unprofessional wait time and communication. I would never return to them again.

Must praise your manager ** for his excellent service he provided to me last week. He helped me pick out frames to fit my face. He was very patient in explaining my insurance coverage. He was efficient, knowledgeable, and professional throughout the appointment. I will recommend him to my co-workers and friends. His expertise and dedication reflect positively on Cohen’s Fashion Optical in Brookwood Plaza at 1863 Street Road in Bensalem, PA.

I went to Cohen's Optical at Kings Plaza Mall on Friday, October 15 for an eye exam only. After giving them my insurance, they told me there would be a $49 surcharge, which I accepted. After finishing the exam, they suddenly tried to charge me $162 instead. I told them clearly I did not want to buy glasses or contact lenses — only the exam. They kept pushing me from one salesperson to another and said I had to wait for a manager who was “busy.” The next day, I went back, paid the $49 that was originally quoted, and asked for my prescription — which is my legal right under New York law. They refused to give me the paper copy of my prescription.

Cohen's Fashion Optical should not be allowed to service people who need glasses. Three people in the Boca Raton store waited me, and they were completely rude, incompetent, and when I waited for two weeks for my glasses to come in, where I had suffered headaches and blurry vision so I couldn’t wait to get my new glasses, guess what? The glasses were wrong! Very very wrong.

Went to the location in Kings Plaza for what was promoted as a free exam on May 25th. My husband did the free exam but then discovered the price was insane for just the lenses because we had our own frames. The gentleman who seemed very annoyed that we changed our minds then charged my insurance even the the eye exam was supposed to be free. They even added charged for services that were not done at all!! Which charged my insurance approximately $1000 and we have filed a grievance and will be reporting them to the BBB for fraud. Never again!!

Totally unethical. The price given at first was $1670. Lowered to $1400 after my insurance. Got home an hour later and cancelled my order with manager Marie. They still charged my card saying no refunds.

We went on Saturday to pick up my daughter’s lenses, which were supposedly ready. When we arrived the first time, we were told the person who cuts the lenses wouldn’t be in until 2pm (possibly 1pm), so we said fine—we’d come back later. We even called ahead (they had said they would call us, but never did). We returned around 4:15pm. The girl at the counter told us it would take about 45 minutes—no problem. But then she showed the prescription to the person who was there, and he said he couldn’t do the cut. The person who could wouldn’t be in until Monday, and we’d have to leave the glasses.

I know that all stores are not equal. I went to the one on W 34th St. I was lucky. The customer service was excellent. The prescription is good and so is the fit of the glasses I bought. I needed them quickly and they were able to get them to me in 2 days.

There's always a con game with this company. First it was East 23rd Street in Manhattan. Then it was East 14th Street in Manhattan. The 14th Street location was under another name. I would never have wasted my time to go otherwise. They have a problem with my color contacts prescription, and using my insurance. I have worn these for 30 years. Now it's suddenly a problem? There's always a con game to get more money out of you or tell you you're not entitled under insurance. I can see clear contacts. I don't know if they're in or out. Lol.

Omg, I don’t know where to start… I’ve been going to Cohens Optical, located at 3416 Jerome Avenue, Bronx, NY 10467 for many years. I am a Correction Officer, and this location is convenient for me to use the union/prescription voucher. On September 06, 2024, I went to get my glasses adjusted, because they were sliding down from my face.

Based on The advertising on the window saying that they took my insurance did a walk-in appointment and was told that my insurance was not accepted. Long story short I contacted my insurance company. They spoke with them directly. I had my prescription filled a new pair. Sometime later I was told that my prescription was too old and I needed, a new one. I had the doctor's visit and placed the order for the new frames with the prescription after several weeks. I kept going into the store inquiring about my prescription glasses. When I receive them my head was hurting when I tried to use them and the store employee told me that they’re not going to change it, and if I wanted it redone, I would have to pay again. I

I have been going to Cohen's and Dr. ** at Treasure Coast Mall since the 1990's and had never had a problem! Excellent service, rapid completion of glasses and Dr. ** is one of the hardest working most capable professionals around. As I understand it, Dr. ** and his loyal crew had a justifiable altercation with the Cohen's Corporate brand and chose to disassociate themselves and move to St. Lucie West. The removal of the 'Cohen's' portion of their outside signage rather backs this up. During that rocky time as well, Dr. ** had an unfortunate series of serious health issues. Recently, like many people without being aware of these changes, I had to wait months for my glasses to be ready. Three months later and after numerous visits to their new SLW location, the extremely capable Mrs. ** took over my situation and within a week I had my glasses and Mrs. ** even generously reduced the price!!

Would give no stars if I could. As many other reviewers stated, they are only interested in selling you the most expensive product and then charging your insurance company of something else, to maximize their benefits. They will not clearly state your options, or show you the different cost of what lens upgrade. They will do their calculation on post-it and even on your receipt there will be no breakdown of what they charged you for, just the total amount. That is to make sure you don't know what the lines are that they charged to your insurance company. They will make sure that you get the glasses with everything, for which you just get the 20% discount from the insurance. When I looked at my Explanation of Benefits for the claim from Cohen, they had itemized the lenses in a totally different way and being able to claim more from the insurance than the 20% deduction that I received.

Front desk Daly was very professional. She explained to me what I was eligible for before stepping foot into the exam rooms. The tech Alaysia made sure the machines were cleaned properly. She explained to me what each machine was for, as I went through the pre examinations. I was comfortable here. Dr. ** was one of the best eye doctors that I have dealt with in some time, very knowledgeable. Mary and Irene normally help me with picking out my glasses and even though they were busy, they still came to check in and make sure I would be happy with my choices. Dee and Madeline assisted me in choosing my eyeglasses this time and they were amazing.

If you need eyeglasses or contact lenses, there are many choices here on the Treasure Coast. There are the “Big Box,” members only stores, there are the Corporate Chain Stores with wall after wall of glasses frames on display, and there are expensive, “Boutique Offices” that are a watered down version of the big chains that advertise on TV. They all try to “lure you in” to their store by offering “Free Vision Exams” or “2 for 1” glasses and they all have one thing in common; their business model and primary reason for opening their doors is to sell you a pair of glasses or contact lenses and they only perform a cursory “Vision Exam”. So, if you are interested in getting a “Vision Test” and a pair of glasses, you have many vendors from which to choose.

I stopped by the Cohen's Optical where I am a patient in the Southport Shopping Center in Shirley. I had my mother in law's glasses which needed to be fixed. My mother-in-law resides in a nursing home and for over a month they have told me they were fixing. I finally had enough and put the old glasses on her and brought these in to see what they could do. Well Tina and Julie were so helpful and understanding of my situation and not only fixed but replaced the lenses in a new frame at no charge!! With all that is going on in this world today it is so nice to know people still care and understand. Thank you again Tina and Julie and a big thanks from my mother-in-law for the new pair! Recommend this location highly!

Went to Cohen Riverhead in March and had 2 insurance plans to use. I paid over $1000 out of pocket and only today discovered they billed me the whole cost up front. Today, August, I learned they filed a claim with one of my carriers for triple the original cost. The claim got denied. As of 2 weeks ago they had not filed with my second carrier but I'm going to recheck. With the double billing they are charging $1000 for frames that sell everywhere else for $250. I paid $425 out of pocket for the frames and they filed for another $600 from my insurance. $425 was the sticker price and I paid that upfront- before my insurance- again $200 more than everyone else sells the frame for.

Bought a pair of transition lenses with UV coating less than 2 years ago. Now coating is deteriorating on both lenses on the inside of the lenses. Brought back to the store to fix. They said, "You’ll just have to be a new pair of glasses and frames (over $600)." The manager was huffy. I had this issue with another company and they fixed it for free. Avoid this company if you expect service. I’ll find another company.

These people are straight up trying to rob people. I came to this establishment in good faith thinking I wasn't going to be ripped off. I mainly came here for an eye exam and ended up getting the pair of glasses that I wanted since I was there. Now I'll start by saying that I have a pair of glasses with transition brand photochromic tech which is what turns the lenses dark when exposed to UV. So not only did I understand the superiority of that brand compared to others including generic ones but I know the length they go to by showing the authentication of the lenses as well. Well long story short I end up spending $722 with my Amex CC for all the works it including Transition XTRActive which work inside vehicles with one of the reasons I wanted them in the first place. (Mind you I have insurance so I don't know how it was that price but regardless I was willing to pay since I'll get what I wanted.)

Cohen's Optical has many locations. The Walt Whitman Mall Optical had a extremely highly energetic expert that assisted me her skills in knowing what frames fit my personality, shape of my face and price. Elita is the one to take you from start to finish in complete start to finish. Elita went the extra mile, literally and met me at their Commack store for an in person state of the art vision test since one was not available that day in the Walt Whitman Store. I really was taken aback and asked Elita "are you for real." She is exceptional! So after looking at other Optical centers I highly recommend Cohen's Optical for Elita will fit your personal needs. I even purchased a second pair. You will not be disappointed. I am very delighted to have met Elita. She is an asset to Cohen's and her clients!

I hate the fact that my optical insurance is only accepted at Cohen’s fashion optical. I have been to the Patchogue store 6 times over the last year. The staff especially the optician are rude. My Daughter 13 year old needed new glasses for distance. We were talked into progressives as they will help her see the board in school. I also ordered a regular pair of distance only glasses for her. I was told that if the progressives didn’t work out I can return them and they would put single vision lenses in them. They neglected to mention paying more money. With my insurance I spent $500 on both pairs. The progressives made her dizzy and gave her headaches. When I tried to return them after a week I was told I would have to pay for new lenses. We left with a useless pair of glasses as I refused to pay more.

I had an eye exam done by Dr ** and she totally screwed it up. With her prescription I ordered glasses but could not wear them, I felt faint and everything was spinning even after a week of trying to get used to them. So I took the prescription, my old and new glasses to a different eye dr to find out that the prescription is all wrong. Now I am faced with a double expense of ordering new replacement glasses and paying double. Laura ** promised to take care of the situation but 2 weeks later she is not even replying to my emails. This company is a total fraud!

Maybe couple of years back Cohen's Opticals, Stamford, CT was so good and staff is so helpful too. But nowadays I am not happy with their service. I was offered an appointment for 4pm on that day to have my exam. I arrived 15 minutes early but waited almost 2 hours past the appointment time to be seen for the exam. On top that, the eye doctor is just sanitizing the surfaces he is using and touching, however I didn't seen him cleaning/wiping the other side of the equipment where patients sits and put our face for eye testing. At least he didn't gave me a wipe to clean up myself.

I opted to utilize Cohen's Fashion Optical in Jensen Beach, FL based upon price point. I was looking for an exam and replacement of progressive polycarbonate lenses in my frames. A complete pair of progressive frames and lenses including the exam was advertised at $60.00. It was a bait and switch. My exam and lenses cost $170.00. I was offered an appointment for 3pm the following day to have my exam. I arrived 15 minutes early but waited 90 minutes past the appointment time to be seen for the exam. I had to wait another 30 minutes after that to be told that the lenses would be ordered immediately and that when they arrived I could expect to deliver my frames and wait approximately 2 hours for the new lenses to be cut.

I rate them a 1 star in customer service. This Cohen's ended up charging me because they failed to check my insurance. They erroneously told me my insurance would reimburse me "not to worry". Adding insult to injury when I found out my insurance does not reimburse, they refused to work with my insurance and offer a refund so the Insurance could pay. Also, initially they seemed careful in allowing customers in, later I could barely keep my 6ft distance from other customers.

Nice doctor and staff. Pretty frames. ZERO quality. Their glasses are the worst quality I ever had; from the beginning the little screws often came off, the temples had to be put in shape all the time, and finally one temple broke off. When I took them back Cohen's said their glasses had no warranty and suggested I must have sat on them because the unbroken temple was crooked. They proposed that I buy the same frame again. I feel ripped off. The "made in China" $5 emergency glasses I bought four months ago are still in shape. Cohen's glasses are a 50 cents value.

The first reason to avoid Shirley Cohen's is that they allow customers to wear their frames for 6 months or more than allow them to bring them back. They then put Plano lenses in them and sell them as new. Also all of their frames are discontinued. And they sell them as current for a lot of money. I have been suffering with headaches and my doctor couldn’t figure out why. I just found out that my headaches are because Keith, the Owner, made my glasses and put my my right eye prescription in my left lens and my left eye prescription in my right lens. And if that is not reason enough to stay away from Cohens and Shirley, how about the fact that they have microphones all over their store and are listening and recording everything you say without your permission! I reiterate do not go to Cohens and surely you will be sorry!

I purchase eye glasses (consider health care service) from this store. They scam me by saying they will give me $100 off from their glasses frame in the store. The frame is $399 with $100 off is $299. A day later I found out that glasses frame is normally sell in another store for $49-$59. I went back and ask Cohen's to return but they said they can only give me a store credit. They probably use this trick to so many consumers. I want to get a refund but they refuse. I think I have right to defend myself from being take advantage from the store. I would like to report this illegal crime that Cohen's Fashion Optical selling overprice health car service and reject to refund the consumer when the good/services not as expected.

Went to Cohen's Optical at 200 Baychester Ave 111 Bronx NY 10475. They sold me Tom Ford eyeglasses for 1,100.00. The same day I found same frame online for 795.00. I called them and told them will be cancelling my order if they dont adjust the price. The sales rep was evasive then just said manager gone for the day. I should call back, they have no refund. Exchange only policy so I'm not sure I will get any resolution in this situation but I would never do business with them again and will make sure I discourage anyone that mentions using them. I'm giving them 1 star only 'cause I can't select 0.

I went to Cohen Optical to get my glasses. I was sold $600.00 reading which they claimed would be with contacts another 150.00. The glasses did not work with the contacts. I called explained to their sales person who I would leave a nameless. He is the main salesperson. He is rude. He promised if I come in they would fix my glasses with a small up charge for the lenses to correct them. When I went in they wanted to charge charge me to refit my frames. My head hasn’t grown and my eyes haven’t changed. Another $65 before I even pay for the upgrade on the lenses. I’m very disappointed. I used my insurance and now I can’t see. So I’d have to wait another year before I can use it again. And the Raiders aren’t even strong enough to read. I have to use cheap readers.

I purchased a pair of prescription glasses on 8/13/19 at the 767 Lexington Avenue in NYC FOR $1,000.00 dollars. The saleswoman told me the glasses would be ready for pickup in 3 weeks. I received a call and picked up my glasses on 9/4. When I wore my glasses outside the store I noticed that there was a purple tint on the lenses that interfered with my vision. I contacted the saleswoman and she instructed me to bring the glasses back right away. I did as instructed and the saleswoman told me the purple anti glare they had added without my knowledge would be removed. She told me I would be contacted in another 3 weeks. I was contacted on September 21st and I went to pick up the glasses on September 22nd. When I arrived to the pickup counter the woman at the pickup counter gave me the glasses and when I placed the glasses under the light I noticed the lenses still had the same purple tint I requested removed.

I won a small claims court judgment in 2013 against Cohen's Fashion Optical for $943 regarding their poor service located at 2933 Broadway, NY 10025, Morningside Heights Branch. Cohen paid me $520 and still owns me the balance, about $420. I have the NY Marshal to chase after Cohen's for the money, etc... but in vain. Cohen's still owns me the balance as of to date, 9.23.2019.

I feel they overcharge for their eyeglasses as though the customer service rep is setting their own price and receiving a commission or percentage. The price on their glasses is ridiculous. Secondly when glasses are ready for pickup they are supposed to call you. Instead the customers have to call.

I was charged $799 for designer frames that I later found online for $104 (which included prescription lenses, Cohen did not). I will never use them again and I will warn others about their unsavory practices. Rip off artists that I feel encourage their clerks to get as much money as possible from unsuspecting customers. I am sure the clerks are richly rewarded BUT these practices will not bring in customers... WARNING google the product before placing an order with these people!

I have EyeMed insurance and Cohen's Optical is an in-network provider for EyeMed. I have been doing business with Cohen's Optical at Cambridgeside Galleria for 3-years, purchasing eyeglass frames and prescription lenses, and consequently I had established a customer rapport with Neila, a manager at Cohen's. On Jan 29, 19 I brought a new lens Rx to Cohen's. I used my old frames and ordered two progressive clear Varilux lenses and one polarized progressive lenses. The total came to $1,997! I questioned Neila about the high cost since no frames were purchased. I asked if my EyeMed insurance was applied. Neila assured me that my insurance was applied, she said the high cost was due to the Varilux lenses and that she was giving me a good deal.

Bad experience. They sold unknown brand frame with high price. Later I learned that I can get famous well-known frame below that price. This is my first time eye test. I also not satisfied with my eye test results. Two times test but still blur. I never go back again.