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Hear.com sells high-quality hearing care and medical-grade hearing aids from eight manufacturers. The company has worked with more than 200,000 customers to help improve their hearing and quality of life. Hear.com offers financing options and a 45-day no-risk trial so customers can experience how medical-grade hearing aids can make a difference in their lives.
Pros & Cons
- 100% money-back guarantee
- 45-day trial
- Financing options
- Provider network not available in Alaska or North Dakota
Hear.com’s expert audiologists will find the right hearing aid solution for your needs. The company has financing options and a 45-day no-risk trial, and it’s dedicated to providing high-quality care at an affordable price.
Top Hear.com Reviews
In the beginning I was not really convinced using an online service in order to get new hearing aids. Nevertheless, I filled out the online questionnaire... Hear.com eliminated th...Read full review
I already had hearing aids but I couldn't hear with them anymore... I tried Hear.com. They recommended a pair based on my test results. These things are amazing. I haven't heard t...Read full review
Hear.com's experts match customers of all ages with the right hearing aid, and the company specializes in helping customers with active lifestyles find hearing devices. There are no physical Hear.com locations, but customers can visit its partner providers in 48 states (all states except Alaska and North Dakota).
Hear.com's hearing aids come from top manufacturers and range from basic to premium models. Some premium Hear.com Bluetooth hearing aids can stream music and phone calls. Hear.com's customer service is available by phone and email to help make sure your hearing aids are the right fit, and customers get a no-risk 45-day trial period to test out their purchase.
Hear.com hearing aids
Hear.com works with a large number of top hearing aid manufacturers to offer customers a variety of options. Customers can get in-the-ear hearing aids or behind-the-ear hearing aids in a wide range of prices. The company provides a survey to see if you qualify for its no-risk 45-day trial, and it offers free consultations to help you find the perfect device. Hear.com works with Signia, Widex, Oticon, ReSound, Phonak, Rexton, Unitron, Starkey and Horizon.
The benefit of buying from Hear.com instead of a local audiologist is the streamlined process. Hear.com offers free consultations, books your appointments with a partner provider and handles all insurance verification. Hear.com also provides a 45-day trial with a 100% money-back guarantee.
How much do Hear.com hearing aids cost?
The cost of Hear.com hearing aids ranges from $1,599 to $6,499. The total price varies based on the technology the manufacturer uses in the device.
- Basic technology helps with noise suppression and provides effortless hearing in quieter situations. The Hear.com cost for basic technology is between $1,599 and $3,499.
- Midrange technology helps in more complex listening situations, like a crowded restaurant, sporting event or concert. Hear.com's prices range from $3,499 to $4,999 for hearing aids with midrange technology.
- Premium technology comes with features like Bluetooth and surround sound. These devices offer superior clarity and adapt to your surroundings. Hear.com's price falls between $4,999 and $6,499 for these benefits.
Hear.com provides financing options through companies AllWell or CareCredit. These options require deposits based on the device's level of technology — the deposit typically ranges between $199 and $499.
How to buy Hear.com hearing aids
To purchase hearing aids from Hear.com, start with a free phone consultation from one of its consultants. These professionals make recommendations based on your needs and level of hearling loss. The representative then schedules a hearing test for you with the closest partner provider.
Hear.com orders and sends hearing aids for your first appointment, and the provider performs the fitting and makes any necessary adjustment. Hear.com includes a 45-day free trial to test your new hearing aids, and it claims a 92% satisfaction rate for its sold devices. It also offers a 100% money-back guarantee if you're unhappy during the trial.
During this trial, you get a Hearing Success Program guidebook that helps you track progress with your hearing aids. After 30 days, a hearing coach evaluates your guidebook to see how well you’re adjusting. After this evaluation, you still have 15 more days to decide whether you’d like to return your purchase.
Does Hear.com have physical locations?
There are no physical Hear.com locations. Instead, it has partner providers that connect customers with the right products.
Can I buy Bluetooth hearing aids on Hear.com?
Yes, you can buy Bluetooth hearing aids and other premium hearing technology from Hear.com.
What is Hear.com’s return policy?
Customers can return their hearing aids to Hear.com at any point within the 45-day trial period. Hear.com fully refunds any returns made in this period.
Does Hear.com repair hearing aids?
No, Hear.com does not repair hearing aids. However, the partner provider you use may offer repairs.
Is Hear.com legitimate?
Hear.com can help if you’re unsure which hearing aid brand is right for you. Its wide variety of models makes it a viable option for customers with any hearing needs or budget restrictions. Though it currently only partners with providers in 17 states, customers who have access to one of the company’s partners providers find the 45-day free trial and 100% money-back guarantee to be outstanding benefits. Hear.com wants to make sure consumers have the best hearing aids possible, and its 92% satisfaction rate suggests it is largely accomplishing that mission.
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After contacting Hear.com they helped me select the local company (Moran hearing aid center). Mr. Moran tested my hearing and he recommended allegry free molds for my ears. They turned out to be to heavy and kept falling. They shipped a different hearing device that was smaller and in the ear. These hearing aids work great. Hear.com stayed in touch all throughout the evaluation. I am very satisfied with both companies and I am enjoying my new hearing aids.
Hi William. Thank you for taking the time to share your experience with hear.com. Glad to hear you had a great experience with our partner provider, we take pride in our selection of hand-picked local providers. Also, we are happy to hear that your hearing aid expert stayed in contact with you. If there's anything else we can do for you, please don't hesitate to reach out. Happy hearing! - hear.com team
Hear.com's customer service has impressed me so far. Whenever I have a problem and try to find out what's going on, they have been right there to help me, so it’s been good. The hearing test with wasn’t quite as in-depth as I've had at a regular audiologist, but it was ok. The rep I talked to before I made the purchase was great and all the folks I talked to were very knowledgeable. When I received my hearing aid, I had a video conference with the tech and he walked me through the whole nine yards. When I purchased a new phone, the app didn't load up like it should have so they sent me another pad for a video online and we got that straightened out. So the tech support was good, and was satisfied.
I got the program downloaded and I can choose what program I want to use, depending on where I'm at and what I'm doing. I like that feature very well. I'm not 100% familiar with all the programs. I just keep bouncing around, trying to find the right program for the right atmosphere and I’m getting better at it. Plus, the home maintenance is not all that complicated. The hearing aids made a world of difference between me and my wife as far as our relationship, because she got tired of me saying “huh” all the time. She's the one who tells me to turn the TV up nowadays instead of down. My left ear hearing was profound and I've always had bad hearing in my left ear. I don't know if it was a birth defect or an ear infection back when I was a kid. It never got worse nor got any better. But it was bad enough I couldn't talk on the phone with my left ear. I was always turning my head to the right to get better hearing out of my right ear.
I learned to master lip reading. I got by but I'm getting older and I decided I’d go for the hearing aid because back when I was younger, I was very conscious about them because I always thought those are for old people. I'm old now so I qualify. When you’re growing up and you're a young kid or a teenager and you're on the dating scene, you don't wear a hearing aid. That sort of turned me off as far as interacting with the younger folks and girls so I put it off. I was able to get through it and cope with it. But I've aged and settled in with my life, and I'm not trying to impress anybody. I'm not looking for anything nowadays so me and the hearing aid get along just fine.
I'm still sort of new at this and I seem to be learning something every day. Today, I was able to control my hearing aid with my phone, but I don't have the whole plan or the whole scenario like I do. I've experienced that in the past and it seems to come back to my phone so I don't know if it's just an internet connection thing. But it happened even at home where I'm right next to Wi-Fi. The next time I tried my phone, I got the complete app.
I went through this before when I got my new phone and I assumed it was because I got a new phone. Somebody I talked to sent me the whole tablet and I had to wait on it, and go through the whole online thing where you talk to one another online and video chat. I was hoping that it's something that could be straightened out over the phone. But it's not a major inconvenience right now. I've got a few options but not the whole program like it has been, and it's just a little aggravating. There are four different modes on my phone when it's working right, and I don't have that option right now.
Gerald, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids, and we sincerely appreciate the feedback about our services. Our team understands that hearing aids are not only an investment but also a lifestyle adjustment. If you are needing any additional assistance with the app settings, please do not hesitate to reach out to us. We are here to help you succeed. Happy hearing! -Sami, Customer Success Team
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I've worn hearing aids for years and my older hearing aids were not serving me as well. My hearing had degraded and it was time to do something new. I was aware of Hear.com from advertising. I'm an ex-advertising person myself. I did a little background study on the company and what products they were using and I saw that they were using a high-end product that was similar to the European design I had used in the past. That caught my interest.
I did everything online and I loved it. I didn't have to wait in line and get the runaround. I didn't have to sit in an office and spend 20 minutes filling out forms in a strange place. I didn't have people telling me all the things I had to do to get qualified to even talk to them and I didn't have a lot of pressure. Nobody was pressuring me.
I went for the behind-the-ear, which is what I had. People don't notice it. I'm a very active person and I spent a lot of time fishing. I noticed that friends who have the in-the-ear piece were always concerned that the hearing aid was going to fall out and disappear. With my hearing aids, I like the fact that I talk to people through earphones. The Bluetooth feature is awesome and because I'm a musician, I've been playing around with that stuff a little lately and I'm enjoying a lot of the playback features when it comes to music.
I also worked in the computer field. I have some sense of technology. It's just slightly frustrating that I have to hold my phone for people to hear my voice. I've noticed that there is a reach to it, but you got to be pretty much attached to your phone. If I'm in the kitchen working and doing something and I'm talking to my sister, and then I walk anywhere, and she goes, "I can't hear you." It's a codependency that needs to be improved. I know from my previous hearing aids what the problem is, if there's not an appropriate microphone in the earpiece to pick up my voice. But it ought to be. I've got a microphone for input. That's what the whole hearing aid is all about. Why isn't that just using the mic that's built into the hearing aid?
That aside, Hear.com's service response has been very good. The other day, I was having a problem where only one ear was picking up the Bluetooth. I called in and it was answered right away. The person who answered the phone talked me right through things and we got the fix done.
Hear.com provided an opportunity for me to get advanced technology at a more affordable price and they connected me with a local provider here in my community that is very professional and competent. They asked a number of questions to determine what my status was. I had a hearing test with an audiologist about two and a half years prior to beginning to work with Hear.com, so I was able to share some information from that prior study. And they connected me with a local audiologist here in Tullahoma, Tennessee. That audiologist performed another test in her facility. She had a sound booth and equipment to do the testing each ear individually. She tested me at different sound wave ranges and determined the degree of loss at the different frequencies. It was in addition to a lot of questions that she asked and it was a very extensive test.
So what you do is you hold a little clicker and the audiologist is initiating different sounds at different frequencies. And you click the clicker when you detect the sound. I went through all of that one ear at a time and they determined that there was more significant loss in one ear than the other. Hear.com recommended a high-end hearing device and they shipped that device through the audiologist. After the audiologist had done her evaluation, she determined that the hearing aid that was recommended by Hear.com would be excellent for where I was in the hearing loss that I was experiencing.
She was able to program those hearing aids based on my exact condition for each ear and each hearing aid was programmed separately. At the end of that, my wife came in and we had a conversation so she could record my wife's voice. She specifically programmed the hearing aids to key in on her voice, so that the hearing aids would focus on her voice. Like if we're in a restaurant or a movie or watching television, and there's background noise, the hearing aids are able to, focus on her voice. So I could still hear the background noise and the hearing aids didn't drown it out entirely. But I would be able to hear my wife's voice over that noise. The audiologist had me wear the hearing aids after she had the program for a couple of weeks.
We purposely went to a few restaurants and a sports bar with a bunch of TVs going where everybody had tables and were talking. My wife and I were sitting at a table having the conversation. Then we went out to eat breakfast and lunch in a couple of places. The first time we went out to breakfast, one of the hearing aids stopped working and I couldn’t hear anything in it. This was on a weekend at 9:30 in the morning. I called the audiologist office to leave a message, not expecting to get a call back before Monday, but she called me back while we were still at the restaurant 20 minutes later. There's a little insert that goes into the ear canal and it's got a receptor on the end. And it had gotten blocked with the ear wax. She told me how to clean it and it was functioning again.
So that was the kind of attention to detail and unexpected service that I got. I didn't really expect the doctor to call me back on the weekend with an answer. The audiologist works outside of Hear.com but some of her patients are referred to her by Hear.com. She said she really liked the technology and the hearing devices that Hear.com supplies. And the ones that they had sent for me to try out, she was very impressed with those.
We also tried sitting and watching television and having a conversation. So we had different situations. Then, we went in to the audiologist and she took my hearing aids and plugged them into her machinery. She determined how well they were performing in those various situations. One of the things that we did was we went to a Christmas party and there were about six couples there and some kids. The women were in one area and the men were in another area. I was having a conversation with a couple of the men and the audiologist was able to hone in on that party.
She said that she could see where I was in a situation where there were a lot of conversations and my wife wasn't near me. But there were a lot of high voices in the background, I was having a conversation with a couple of people with lower voices, and I was able to hear their conversations. And I could still hear the background noise, but I was able to focus in on that conversation close to me. In the end, we only had to make one slight adjustment to the geometry. On this hearing aid, there's a part that goes behind the ear and there's a little wire that goes to the little plug that you put into your ear canal. That wire was a little short, so it was going into the ear canal at an angle and I wasn't getting as good a reception. The audiologist made that wire a little bit longer, then we did another one month trial. We were back after the one month and she said she could see that my reception improved.
The representative from Hear.com, Clyde, also did a very thorough job of getting me prepared for the meeting with the audiologist. The process that he went through, all the questions that he asked, and the hearing aid that he recommended turned out to be right on as a result of the test with the audiologist. The other thing with Hear.com is that, once I got the hearing aids, they had a process of a couple of weeks where everyday, I had something on my phone that was a tip.
So for instance, they recommended the first few days not to wear them all day because it's kind of a change to your system. So your brain and ears have to adjust. And some people, if they wear them for 12 hours to begin with, they might be overwhelmed. So your brain is processing information that it hasn't processed for a few years and it could get confusing and disorienting. Then they had tips, like if your ears are itching, it's because there's something in there and your body is not used to that. And here's how you adjust to that.
Clyde was available, too. He gave me his phone number and told me not to hesitate to call him with any questions, prior to receiving hearing aids and after receiving them. Then he followed up several times after I'd gotten the hearing aids to make sure that I was on course and everything was going okay. For instance, the audiologist told me about some customers that didn’t use Hear.com and that didn't have these tips. Maybe they got overwhelmed and they just quit using their hearing aids. So Hear.com really goes the extra mile to make sure that if you need hearing correction and if you need hearing aids, you're able to adjust and get full use of them.
Joe, thank you so much for taking the time to leave us an online review. It was great being able to read about your in-depth experience with the services of our team and the local provider we recommended for you. We are thrilled to learn about the positive outcome of your appointments and testing out the devices in different environments. Please know that along with your local provider, we are always here to assist you as well. If you need anything, do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
The hearing aids don't seem to be quite as loud as the other set was. Right now, I don’t have to worry about it ‘cause it's not that hot anymore. But during the summer when I had them, I sweated a lot. That might have had something to do with that one going bad. My last one was still good. They sent me the receiver for my right one. They took the old receiver out and put the new receiver in. It worked great for about three days, then I didn't hear anything any more. I can hit the little button that turns the volume up and down, and I can hear it beep in the other ear like it's supposed to. But if I hit the on and off button, I didn't get anything. It was frustrating because I could only hear on one side, especially on a phone call.
The first lady I talked to was gonna send me a set for $4,000. It fit inside my ear canal. But the more she talked and asked questions and the more I answered, she got turned me on someone else and I got these cheaper, but they're not in the ear canal. They are behind the ear with fiber optic cable right down into the ear canal. They've been working good. What they explained to me was that with the type of hearing loss that I've got, the electronic package they need does not come quite smaller for the in-the-ear canal to do what it needs to do for me. They are minimal for $1,500 apiece and are digital but I could hear nothing. They gave me somebody else's.
I bought my own and picked these. It’s $3,500. I’m getting a good deal. Hear.com's been right on time every time. The right one used to cut out a lot. Now, I just hit the off button and turn it completely off. Then I turn it back on, and it would come on. I still have that problem a little bit every now and then. It has something to do with the way the Bluetooth is interacting with my phone. I listen to TikTok videos, and I'll hear it at one ear but won't hear on the other ear. Then I'll hear out the other ear and won’t hear on this end. Then all of a sudden, I hear on both ears.
Samuel, thank you so much for taking the time to leave us an online review. We are sorry to learn that the first pair of devices did not work out but we are happy to learn that the replacements are working better for you. Please know that just like all technology, any moisture will cause the devices to not work properly. Regarding your Bluetooth connection, you may need to disconnect the devices from your phone and then reconnect. You can reach out to us if you need further assistance, or you can check us out on Youtube for instructional videos.
Don't hesitate to reach out to us if you need anything. Happy hearing!- Sami, Customer Success team
Hear.com has been in the business and they have more experience based on what I read online. Customer service is very professional and knowledgeable about their product. I'm always one of the people that believe you get what you pay for. I did a comparison and Hear.com is probably overpriced a little bit. Lively has some hearing aids but Hear.com would have the better technology. I just went with what my best gut was.
I hear better the male voice but not the higher tone pitch things. With the hearing aids, I thought the amount of improvement would be more. There are other ramifications to it all. I just couldn't hear certain frequencies. In certain environments, the hearing aids work to a degree. But sometimes after a while, you feel like you're talking underwater. Sometimes you hear the hum of yourself a lot of times. When the microphone pieces pick up noises, you're picking up quite a bit.
I still wear them. I have tinnitus and the hearing aids do mask it. I can still go to Hearing.com and I can still try and do things. The only disappointment and disadvantage of their program is you have to meet when they're in their office. There's not much flexibility there. If you need to go and get assistance, they're only in your area once a week. You can call somebody by phone but you can go in and talk about it and figure out what the deal is. If you're doing things, you only have one day to work with. It's not like you can go, “Well, I can come in this day or that.” No, it's Wednesday between 1:00 and 4:00. If you can't meet that there, then you gotta wait till the next week until you can meet that.
On the whole, I would recommend Hear.com but I would also include that people truly think about what they're trying to get out of it. For me, I'm glad I'm trying it because they say it will eventually offset tinnitus. My hearing functionality has probably improved maybe a couple of percent of what it was. I still sometimes have to go, “What did you say, hon?” or “What was that again?” When there's a lot of noise, it does help a couple of times. If you can take the app and modify the noises, sometimes you can get a good benefit out of it in some conditions. Some other products really couldn’t do that.
Hi Eugene! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and your new devices. Please know, that we understand the difficulty with the hours of your local provider only being open from 9:00 am - 5:00 pm on Wednesdays. However, we do offer free video care calls with our in-house Audiologists and also have a customer support team that can assist you with any issues your new devices may have. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team
I had about a 30% hearing loss. So I was having trouble in conversations and hearing TV. The agent that I dealt with was very good. He was not pushy. I liked the way that he did not try to sell me anything. He just told me about the product and pretty much answered all my questions. He was informative. I chose the hearing aids that is pretty much just a tube that goes in my ear. The comfort level was way better than I thought. I love that you don't have to put a battery in it. It's rechargeable and you can use your phone to make changes. You can turn it up if you need to, if somebody speaks real quietly. My friends noticed that I can hear better. The smoothness of it with the agent has nudged me to be proactive. I don't think I would have hearing aids had I not worked with the Hear.com. It was a good experience.
Linda, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
During the first 45 days, there was wonderful feedback. They call and that's all great. After the 45 days, that ended but that's okay. By that time, I was settled in and knew what I was doing. The comfortability is great and the prices wasn't too bad.
Debra, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Everybody there has always been real helpful and accommodating. It was a really good experience for me. I own my own business, so running back and forth to the doctor's office was something that I didn't look forward to. But with Hear.com, we did everything over the internet. It really helped me out because it only took 30 minutes. I just sat down in a quiet spot and did all that stuff and then we were good to go.
The hearing aid makes everything easier, especially conversations. I hear a lot of stuff now. It's behind the ear and then it has the part inside that has the part behind the ear. They're pretty comfortable. They tell you to wear them just a few hours until you get used to them. But on the first day that I had them and we got them calibrated, I was able to wear them all day.
I have the rechargeable hearing aids. The little case that they come in actually has a little bit of battery storage built in it. You can plug in the charger in the case and then when you take them out and go out and about, I keep that case with me or in the car. So when I stick them back in it, it charges them back up. Everybody I ever knew that had hearing aids said they eat the battery life away. So it's been really refreshing not to have to deal with any of that with my hearing aids.
James, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our Teleaudiology services and your new Horizon hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
I was hearing okay but when I would go to a church or an auditorium, I couldn't hear the speakers up there. Even when sitting in a restaurant, I could hear people sitting across me but not the tables next to me. We have a company that comes out of Billings to the senior centers. I tried their hearing aids but I sent them back because I could hear just as good without them as I could with them.
What I really like about the ones from Hear.com is they got them programmed to my phone so I can just get my phone out and turn them up and turn them down. I can push a button just for audio. I’m really enthused with them. It's nice to be able to hear the people at the next table if they asked me something. Also, once I get the hearing aids in, I don't realize they're there. If you don't have hearing aids on, you either wouldn't hear the sound or it wouldn't be as loud. It does pick up sounds that you might not have really heard before.
Naomi, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and to hear that you are taking advantage of the Bluetooth features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
The reps were friendly and courteous. I'm happy with my hearing aids. Check Hear out without question. They've been a good company to work with.
Larry, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids, and we sincerely appreciate the feedback about our team members that have assisted you. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Hear.com author review by Kathryn Parkman
Hear.com broadens the scope of available hearing aid models by selling from eight different brands. Online representatives and local partner providers help you choose which model is best for your listening needs and budget.
Products: Hear.com sells products from Signia, ReSound, Oticon, Phonak, Widex, Rexton, Unitron and Starkey. Hearing aids are available for all levels of hearing loss and come in in-the-ear or behind-the-ear styles.
Features: Users can find almost any feature from these eight brands, including Bluetooth compatibility with a number of audio sources, rechargeable batteries, app connectivity and protective coatings.
Trial and warranty: All hearing aids come with a 45-day trial and a 100% money-back guarantee. Warranties are provided by the manufacturer and typically last one to three years.
Locations: Hear.com works with Partner Providers in 17 states to test your hearing level, including Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia and Washington.
Hear.com Company Information
- Company Name:
- Company Type:
- Year Founded:
- 396 Alhambra Circle, Ste S700
- Coral Gables
- Postal Code:
- United States