Hear.com Reviews
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About Hear.com
Hear.com sells high-quality hearing care and medical-grade hearing aids from eight manufacturers. The company has worked with more than 200,000 customers to help improve their hearing and quality of life. Hear.com offers financing options and a 45-day no-risk trial so customers can experience how medical-grade hearing aids can make a difference in their lives.
- 100% money-back guarantee
- 45-day trial
- Financing options
- Provider network not available in Alaska or North Dakota
Hear.com Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 13, 2025
My hearing aids work well. Every now and then, I can hear scratches when my wife does paperwork. But they told her what to do, and it cleared up. I had a problem one time when I changed phones and I called Hear.com’s customer service, but they never called me back. I found out later that it needed to connect to my Wi-Fi.
Thank you for sharing your experience, Elijah! We’re glad to hear that your hearing aids are working well overall and that any occasional scratchy sound has been easy to clear up with the instructions provided. It’s great that the phone connectivity issue turned out to be a Wi-Fi glitch and not a device problem — those can definitely be frustrating moments.
We appreciate your honesty regarding pricing. We understand that hearing care is an investment, and we work hard to ensure the quality, technology, and support behind our products reflect that value. Your feedback helps us continue to improve.
Thank you again for recommending hear.com — we’re here anytime you or your wife need support! - Ashley, Customer Success Team
Reviewed Dec. 12, 2025
I've been told I needed hearing aids the last two times I've gone to the hearing specialist. Hear.com was good. I talked to someone online and they were very helpful. And I set up an appointment with the local person that deals with them. That person was very helpful and very patient because everything was just kind of foreign to me.
A couple of times, I went back for the tech to see what was going on. It wasn't working. You couldn't hear out of it at all. At first, you could and then, after a couple of weeks one ear wasn't working, and I thought it was just me. I took it back and the tech tried it on him, and then they sent it back to the company. But he worked through the process with me and was very nice. I had to wait a little while to get that back. I was surprised because they said they would expedite it but it took about 10 days.
They work when I have them in. I wear them most of the day and most of the night. I kind of break it up so that the battery doesn't run out on me, which it does sometimes because I'll put them in to listen to things when I go to sleep, and then I fall asleep with them in my ear. I don't notice them normally if I have them in my ear but I wear them all the time because I listen to things on the phone and online.
I can hear her a lot better on the phone. And that was one of my biggest issues because I do a lot of business on the phone. I can't hear the person and accents are hard for me to understand. Hear.com has made it a lot easier and not so frustrating. Noise bothers me. I didn't want all the background noise because it's loud to me. Now I feel more in control because I can hear.
Thank you so much for sharing your experience, Joann! We’re happy to hear that our team — both online and locally — was able to support you through the entire process, from scheduling to fitting. We’re also glad your specialist was able to help quickly when one device stopped working, and we appreciate your patience during the replacement timeline.
It’s wonderful to hear how much your over-the-ear devices have helped with phone conversations and everyday communication. Knowing they’ve reduced frustration and improved clarity for you truly means a lot to us.
If you ever need further adjustments or have questions down the road, we’re always here to help. Thank you again for trusting hear.com! - Ashley, Customer Success Team
Reviewed Dec. 11, 2025
I was missing out on a lot of the conversation when I’d get together with my kids and grandkids because I wasn't able to hear those high pitches. When I was researching hearing aids, Hear.com’s name came up, and their audiologist could work me in right away. I got the Horizon IX. They give you a trial period, too, so that if anything’s wrong at first, you can go back. They have made my life so much better. I stepped out into my garden one evening and heard crickets. I haven’t heard them in years. And during my granddaughter’s birthday party, one of my daughters took me aside and commented on how much more engaged I was. Even my grandson driving in the car says I don’t ask him to say things again and again. It’s been great.
Hi Lisbeth,
Thank you for sharing such a beautiful story! We're truly touched that your Horizon 1X hearing aids have made such a meaningful difference.
Hearing crickets for the first time in years and being more engaged at your granddaughter's birthday party—these moments are exactly why we do what we do. We're so glad you can now fully participate in conversations with your kids and grandkids.
We understand that occasional adjustments can be annoying. Please know that we're always here to help whenever you need us. Thank you for recommending hear.com and for trusting us to help you reconnect with the sounds that matter most!
Curtis, Customer Success Team
Reviewed Dec. 4, 2025
I've struggled with my hearing most of my life. I'm half deaf. When I was born, I had to have tubes put in my ear. I was able to teach myself how to read lips. That's how I was able to communicate for the majority part of my life. I took a job working as a check cashing manager. I worked behind bulletproof glass and it's kind of really hard for me to hear my customers.
And the district manager around 2010 said that if I didn't get hearing aids, I wouldn't be able to work there. So I went and bought some hearing aids. I went and had the hearing test done and they recommended either surgery or hearing aids. They said that the surgery have pros and cons. One of the cons was if they didn't do it right, I could be permanently deaf, so I didn't want the surgery.
The hearing aids they wanted me to get were way too expensive. I went to Costco's and got some hearing aids. Those hearing aids weren't all that. You get what you pay for. I paid $2,400 for them but they weren't that good. I was still struggling to hear. I was behind the counter. They worked a little bit better, but I was still getting people to speak up. I actually wrote a note and taped it to the glass, saying I'm half deaf, and to hear them and communicate, they have to wait until I'm looking and to remove the mask.
I went on the internet and saw Hear.com hearing aids. They said they're looking for people 50 or older to try the hearing aids for 30 days risk-free. I was blown away. This is the best decision I ever made. I have to get some more wax guards to change them out but other than that, I'm hearing sounds I've never heard before. The Bluetooth makes me hear crystal clear. That's a feature that the other hearing aids don’t have.
I charge them up at night and I get up in the middle of the night, put the hearing aids on, and it's just amazing that when I take the hearing aids out, everything gets quiet, like I can't hear. And then when I put the hearing aids in, it opens up a whole new world.
I'm communicating with my family better. I'm noticing I got to tell them to lower their voices now. I'm lowering the TV down. I can hear the neighborhood. Outside, I'm hearing birds chirping. I'm hearing a owl. I went to Walmart. I was sitting in the car, and I'm hearing people four and 5 spots away from where I'm parked at.
When I would be in the bathroom, my family members would try to talk to me before I had hearing aids, and I couldn't make out anything they were saying. Now when I'm in the bathroom. I can hear them talking amongst each other. I have a grandson that's 13, and they would tell me that he'd be in the computer room playing the game and he'd be cussing, and I had never heard him. So now, I had the hearing aids on, and I walked in. I heard him cuss. He's not a big fan of Hear.com.
My wife and I have been married 24 years, and she's been putting up with my hearing for 24 years. And now that I got hearing aids, she's too loud. I took the sign down at my work. My customers were coming in there and they were wondering how I can hear them. I had a couple of customers who started crying because I had hearing aids. They were so happy for me. I can play music and still can hear the customers.
The techs at Hear.com were awesome. I went to to have them do the hearing test and fine-tune the hearing aids and those ladies are phenomenal. They are on point. I want to go back to because the left hearing aid cuts out a little bit here and there. I'm not sure if it's something that they need to fine-tune, but other than that, I'm having a ball with these hearing aids.
They gave me a number. They said if you have any problems, call this number and they’ll have somebody to walk you through it. When the Bluetooth had fell off, I was able to cut Bluetooth off, take them out, put the Bluetooth back on, go into the app, went to the Bluetooth. It took a little bit to navigate it, but I'm a computer tech, so it’s like the back of my hand.
Hi Edward,
Thank you for sharing such a powerful and personal story with us. We're truly moved by your journey and incredibly proud to have played a part in helping you rediscover the sounds of everyday life.
Hearing that you've gone from struggling behind bulletproof glass at work to engaging fully in conversations without visual cues is exactly the kind of transformation that drives our mission. We understand how isolating hearing loss can be, especially when it impacts both your professional responsibilities and personal connections. The fact that you're now experiencing clarity in simple moments—chatting with family, watching TV, or even just enjoying the sounds of your neighborhood—means the world to us.
We're so glad our hearing professionals provided the expert testing and adjustments you needed, and that our support team could quickly resolve the Bluetooth issue for you. It's wonderful to hear that you're enjoying the convenience of listening to music privately at work while staying connected to your environment.
We have to smile at the mention of your grandson and wife finding your newfound hearing "somewhat inconvenient"—that's often a sign that the hearing aids are working perfectly! Your customers noticing the positive change is a testament to just how much of a difference this has made in your daily interactions.
Thank you for giving hear.com a chance, and for trusting us to help you reconnect with the hearing world. Your story is a beautiful reminder of why we do what we do.
Curtis, Customer Success Team
Reviewed Dec. 4, 2025
I was on my third set of hearing aids before I got connected with Hear.com. And all three of the previous sets at the time were supposed to be the best on the market, and they were very expensive. I used each of those sets for about four to five years. But, before I got this next set from Hear.com, I could barely communicate. I had contacted two different companies and Hear.com’s people listened very closely to what I had to say. Their approach with me made me choose them over the other one.
Then, the arrangements on their trials seemed appropriate. I had made up my mind that if I could not tell a significant difference, I was not going to spend the money again. I got their trial set of hearing aids, and it made a big difference. Once I got the hearing aids, the product convinced me to spend the money, and I'm pleased with what I have done. I can hear better and I feel like I'm more acceptable within my family, friends and work that I'm not as bad as I was. I still struggle from time to time, particularly with noisy situations or young people. For example, I still struggle with young women in fast-food restaurants. But, my hearing is 100% better than it was.
The people at Hear.com have been very nice to deal with. The sales team answered my questions and convinced me that there was a good chance I could hear better. At my age, it is not as easy as it was to use the electronic devices that they send you by UPS or Federal Express. So, the service team was very patient and helpful with me. I got high praise for those folks. Although I am happy with everything, as an old guy, I would like to sit across the table and see somebody, which I never got to do with Hear.com.
The cost-quality ratio was higher for the previous three sets of hearing aids that I've had over the last 15 years. Hear.com is a little cheaper and the quality is a lot better. For people like me that have a severe hearing loss, we are willing to pay what we have to pay to hear if we have the money. I do have relatives that do not have the money to pay for hearing aids at the cost that they are at. So, I hope as progress continues to be made, those costs will come down and become affordable for more people. Overall, I'm a lot happier with this group than I was ever happy with the previous three sets that I had had.
Hi Gary!
Thank you so much for taking the time to share your journey with us! We're truly honored that after trying several hearing aids over the years, you found a solution with hear.com that has made such a meaningful difference in your life.
It's wonderful to hear that you're feeling more connected with your family and coworkers—that's exactly what we strive to achieve for every customer. We understand how frustrating it can be when previous hearing aids don't meet expectations, and we're so glad that our team was able to listen to your concerns and find the right fit for your specific needs.
We're thrilled that the receiver-in-canal style is working well for your level of hearing loss, and that our sales and service teams could provide the patient support you needed, especially with the electronics setup. Your comfort and confidence throughout the process are incredibly important to us.Thank you for recognizing the value we aim to provide in terms of both quality and affordability. We're constantly working to make advanced hearing technology accessible to more people, and feedback like yours motivates us to keep improving.
While we hope your hearing aids continue to perform exceptionally, please know that our support team is here for you whenever you need us—whether for adjustments, questions, or just a check-in. We're committed to being your partner in better hearing for the long term.
Thank you for choosing hear.com and for recommending us to others, Gary. We're grateful for your trust and look forward to supporting you for years to come!
Curtis, Customer Success Team
Reviewed Dec. 4, 2025
Hear.com sent me a kit, and they went a little bit further than I would have ever expected. They sent me a laptop where the hearing doctor examined me through FaceTime. During the process, I made some adjustments. I'm at a point right now where I would like to have some adjustments made in the size of the pieces. My hearing aids seem to go and sink into my ear. And when it happens, it's like my ears are closed.
But their product seems to be working down in my ear now. I guess it just works better than I expected. I would recommend the product. I didn't find any problem with it at all. I'm 74 years old, and this is the first pair of hearing aids I've ever had. I don't know what they've done to make them affordable. They also have an excellent service.
Hi Jerry!
Thank you so much for sharing such a detailed and thoughtful review of your experience with us! We're delighted to hear that your first journey into hearing aids has been such a positive one.
It's wonderful to know that our remote consultations worked seamlessly for you, especially since our nearest location wasn't close by. We designed this process to make expert care accessible no matter where you are, and we're so glad it met your needs.
We're thrilled that you're enjoying the Bluetooth connectivity for TV and phone calls, and that the rechargeable feature is making your daily routine more convenient. Those are some of our most popular features, and it's great to hear they're making a real difference for you.
Thank you for the valuable feedback about the fit. This sounds like something your provider can easily assist with—for example, by adjusting your dome size for a better, more secure fit. Please reach out to our team anytime, and we'll be happy to schedule a follow-up appointment to address this for you.
We're honored that you'd recommend us to your friends, and we're committed to continuing to provide you with excellent support and the latest advancements in hearing technology.
Thank you for choosing hear.com, Jerry. Here's to many more years of clear hearing!
Curtis, Customer Success Team
Reviewed Dec. 3, 2025
I needed hearing aids and didn't want any big thing behind my ears. So I got the one that goes in the ear from Hear.com. I can adjust them on the app to how loud or soft I want the sound to be. It works great for me. Now I hear things that I wonder what they are now since I haven't heard in so long, like crinkling of paper or the popping of a plastic bottle. The hearing aids are fantastic.
Eddie, thank you so much for sharing your wonderful experience!
We are thrilled that you found hear.com during your search and that our discreet, in-the-ear style products fit your needs perfectly! It’s fantastic that you find the ability to adjust the volume through the app so convenient and easy to use.
Best of all, we love hearing that you've rediscovered those small, delightful sounds—like the crinkling of paper and the pop of a plastic bottle. Those moments truly underscore the positive change that better hearing brings!
Thank you for your strong recommendation. We are so glad we could change your life for the better! - Ashley, Customer Success Team
Reviewed Dec. 3, 2025
I have the behind-the-ear hearing aids from Hear.com and they are easy to learn to use. Customer service is excellent.
Hi Mary,
Thank you so much for sharing your experience with us! We're delighted to hear that you've noticed considerable improvements in your hearing ability since using your behind-the-ear hearing aids.
It's wonderful to know that you found the features straightforward and easy to navigate—we believe that hearing aids should enhance your life without adding complexity. We're also thrilled that our customer service team made such a positive impression and contributed to your overall satisfaction.
Your pleasant surprise at the improvements you've experienced is exactly what we hope for every customer. Thank you for choosing hear.com and for trusting us to be part of your hearing journey.
If you ever need any adjustments or support, please don't hesitate to reach out. We're here for you!
Curtis, Customer Success Team
Reviewed Dec. 3, 2025
I don't wear my hearing aid as much as I probably should because I can hear almost everything without them. It's just a little bit more clear with them. I have them for both sides. I wear it for about three hours and I can recharge them. They were expensive but a lot of times it sort of sounds like paper crackling. I usually go into the office and they adjust it. Their people are very good and very responsive.
That's fantastic feedback, Charles! We're delighted to hear that you rated your overall experience with hear.com as excellent and gave us top marks for quality and support! We are committed to making sure every client feels comfortable and well-supported. We understand that forming the habit of wearing your first set of hearing aids takes time, but we encourage you to try wearing them for longer periods. Consistent, daily use helps your brain better process sounds and maximizes the benefit of the clearer sound you're experiencing. We are sorry to hear that the paper crackling sound has persisted even after adjustments. That certainly shouldn't be happening. Please do not hesitate to schedule a follow-up appointment with your hear.com specialist to have the sound checked out again, as we want you to feel completely comfortable and get the best performance possible from your rechargeable hearing aids. We value your business and are always here to support you! - Ashley, Customer Success Team
Reviewed Dec. 3, 2025
During my annual hearing exam they said I should look into having hearing aids. I looked into to the Hearing.com and so far it has been good. I got the behind-the-ear ones. I like the fact that I can answer my phone when I'm driving. And the cost is in the right ballpark for the hearing aids.
That's wonderful feedback, Faye!
We're so pleased to hear you are enjoying the convenience of the behind-the-ear model, especially the feature that allows you to answer phone calls while driving. That's a great real-world benefit!
It's also fantastic that you found our sales and customer service teams responsive and helpful, and that you feel the cost aligns with the quality of the hearing aids.
Thank you for choosing hear.com! - Ashley, Customer Success Team
Reviewed Dec. 2, 2025
Very poor customer service. The hearing aids did work any better than my Jabra Enhance. Returned hearing aids after 3 weeks. Now waiting additions 3 weeks for a refund, unacceptable, I will now dispute the charge with credit card company. I have been told 5 different times they are escalating the refund.
We sincerely apologize for the unacceptable experience you encountered with both the performance of the hearing aids and the subsequent refund process. The level of service you described is absolutely not what we strive for our customers to experience, and we regret the frustration and inconvenience this lengthy delay has caused you.
We understand where we failed you, and we have brought your case directly to our team of directors to thoroughly review our internal refund procedures and ensure this type of significant delay does not occur again.
We can confidently confirm that your full refund has been issued today, December 3, 2025. Depending on your financial institution, you should see the credit reflected in your account within the next 5–7 business days.
Thank you for bringing this critical issue to our attention. We appreciate your patience and wish you the best in finding the right solution for your hearing needs. - Ashley, Customer Success Team
Reviewed Nov. 21, 2025
I got my new hearing aids Friday, only a couple of days now and, honestly I'm not impressed by the service. Testing was accurate. couldn't make a comfortable spot where it fit in the right position and to get a realistic sound, left side stopped working
Thank you for sharing your feedback, and we’re sorry to hear that your first few days with your new hearing aids haven’t been as smooth as expected. We want you to know that what you’re experiencing is not unusual in the early stages.
Your hearing aids are brand new, and it generally takes about 28 days for the brain to fully adjust to sounds it hasn’t heard clearly in a long time. During this period, things can feel unfamiliar or even uncomfortable, and that’s completely normal.
Your audiologist will continue working with you to fine-tune the settings and ensure you’re receiving the best hearing experience possible. We see that you have an appointment scheduled for 12/3, and we strongly encourage you to be open and specific about everything you’re hearing — or not hearing — so they can make the proper adjustments.
Patience is key with hearing aids. For many people, it takes a few adjustments before everything feels “just right.” We truly appreciate you sticking with the process, and we’re confident things will improve as your brain adapts and your audiologist continues tailoring the fit and sound to your needs. If you need anything in the meantime, we’re always here to help. - Ashley, Customer Success Team
Reviewed Nov. 17, 2025
STAY AWAY!!! Their customer service contacts are constantly "experiencing a high volume of calls" to justify delays in responding. The first pair received in July began to experience charging connection issues. I now have a second pair with the same charging issue. The Hear.com "solution" is to send everything back and go without hearing aids for three weeks. This is despite the fact that the center received the defective item in three days. I found a work around and although I can charge the hearing aids, the status lights go out after three blinks. Not sure what my next step will be, but can't continue with this nonsense.
We’re sorry to hear about the frustration you’ve experienced — we know how important reliable charging is, and we understand how disruptive this situation can be.
To clarify, your devices are from our OTC line, which means all repairs must be handled directly by the manufacturer (Sony). Because of this, the repair timeline is not something we can control on our end. The good news is that we recently introduced a rapid repair warranty for all customers. With this new process, any necessary repairs now result in replacement devices being shipped out within 3–4 business days, which is a significant improvement from the multi-week timeline you experienced before.
We also see that a return label for your current devices was emailed to you on 11/6, but it has not yet been used in the system. Have you already sent in your devices for repair? Once they’re on the way, we can make sure the rapid-replacement process moves quickly so you aren’t without hearing aids for long.
We truly appreciate your patience and want to get this resolved for you as fast as possible. Please let us know how we can assist further. - Ashley, Customer Success Team
Reviewed Nov. 15, 2025
I was very impressed with Hear.com's sales and customer service and I picked them. I've had my hearing aids for about 10 weeks and they've been doing fine. I can hear the TV and I can hear better. I'm satisfied.
Ann, thank you so much for this thoughtful 5-star review! We’re thrilled to hear that your first 8 weeks with hear.com have been such a positive experience — and we have to say, we’re the lucky ones that you chose us.
It’s wonderful to know your hearing has noticeably improved, especially with everyday things like watching TV. Comfort, clarity, and ease of use are exactly what we aim for, so hearing that your devices are delivering on all fronts means a lot.
We also appreciate your kind words about our sales and customer service teams. They work hard to support every step of the journey, and your feedback makes it all worthwhile.
Thank you for being a fan — and for recommending us to others. We’re here for you anytime you need us! - Ashley, Customer Success Team
Reviewed Nov. 15, 2025
I had hearing aids before, and they were stolen. I looked for something a little cheaper than what I paid for the first one, so I did an internet search and found Hear.com. When I made a purchase, it went great. The technician that I worked with was very helpful. I'm tech savvy, so there wasn't an issue there, but the screening and testing was as good as what I received in the ENT's office.
I got the ones that go behind the ear, and they fit better than the other ones did. It's great. I hear people that I didn't know were even talking to me before. I can connect it to my phone and change it to different levels of noise background, which is helpful. However, I'm in a residential facility, so it's quiet and I don't use that a lot. All in all, it was a very pleasant experience.
Almalee, thank you so much for your wonderful review! We’re thrilled to hear that your experience with hear.com—from the purchasing process to working with our technician—felt smooth, intuitive, and on par with what you’d expect at an ENT’s office.
It’s great to hear that the behind-the-ear style is a better fit for you and that the phone connectivity and background-noise adjustments are making a real difference, even in quieter environments. Most of all, we’re happy to know that you’re hearing the people and moments you were missing before—especially in those busy, multi-speaker settings.
We truly appreciate your trust in us and are so glad the experience has been both pleasant and life-enhancing. If you ever need anything, we’re always here to help! - Ashley, Customer Success Team
Reviewed Nov. 12, 2025
The Bluetooth quality of a Samsung S25 is poor and crackly. I was informed after the purchase that the hearing aids work better with Apple devices. They are not upfront on the deficiencies of the devices.
Jack, thank you for sharing your feedback. We’re sorry to hear about the Bluetooth issues you’ve experienced with your Samsung S25—your hearing aids should enhance your day-to-day life, not complicate it. While certain devices can perform differently depending on the phone model, we understand your frustration and appreciate you bringing this to our attention.
Our management team has reviewed your case and has offered an exchange for an updated pair of Horizon IX BCT devices, which were specifically designed for simpler, more stable Bluetooth pairing across all device types, including your Samsung phone.
A member of our team will be reaching out to you within the next 24–48 hours to confirm the exchange and ensure everything goes smoothly from here.
Thank you for giving us the chance to make this right. - Ashley, Customer Success Team
Reviewed Nov. 5, 2025
I can hear some people fine, and some people I can't. It all runs together. I saw Hear.com's advertisement on Facebook and it was great. I purchased the $99 one, but I haven't gotten them yet. I paid them this morning.
Thank you for sharing your experience so far! We’re glad to hear the purchasing process felt smooth and that our message resonated with you. Your hearing can definitely fluctuate day to day, and we hope the devices you selected provide the clarity and consistency you’re looking for.
We show that your order has been received, and we’d love to hear how they’re working for you. If you have any questions in the meantime or need help with setup once they arrive, our team is here and happy to assist. We look forward to earning those extra stars! - Ashley, Customer Success Team
Reviewed Oct. 29, 2025
I’m not real happy with my hearing aids. I’ve got to make another appointment. I’ve already been back one-time, but my hearing aids whistle in my ears. I can just be sitting and turning my head, and there’s a whistle. I’m not real happy with that.
I’m not having the right kind of word recognition. The first time I really paid attention to it was some weeks ago. I was at a meeting and they were speaking. All of a sudden, everybody started laughing. I had not heard what he said that was funny, so I thought I am missing something. I don’t even realize I’m missing out. I’m just trying to keep up with it.
I’ve got to make an appointment to go back ‘cause these things are really, really bothering me.
I’ve had other hearing aids. I can hear through them better now. But they just got old and I needed new ones. I had heard such good things about the quality of Hear.com, but this thing is killing my ear. Anyway, I heard good things about it and I knew the company was really good, so that was why I tried these. They’re a little too expensive not to be able to feel good about them.
The last time I was down in Griffin, the person said I might have to have another hearing test. Maybe they’re not set right. I’ve got to have something else done. I went back because I was missing words, missing the conversation. She adjusted them, but since she adjusted them, now they’re ringing. They’re buzzing in my ears. I understand I may not have perfect hearing, but this is more than I can deal with. Right now, I’m very dissatisfied. It’s really not what I need.
Thank you for taking the time to share your experience, and we’re truly sorry for the challenges you’ve been facing with your hearing aids. Whistling, ringing, and difficulty with word recognition—especially in important environments like church or law enforcement meetings—are absolutely not the experience we want for any of our customers.
We also understand how discouraging it is to feel like you’re missing conversations, jokes, or important details, particularly after investing in devices that were meant to improve your daily life. Your feedback about testing and fittings is incredibly important, and we appreciate you highlighting how crucial it is to ensure nothing is overlooked in the process.
We want to clarify that your current devices are last year’s model—this was selected due to affordability being a concern at the time of purchase. However, it sounds like you’ve been in more active and challenging listening environments than anticipated. Because of that, we believe you may benefit from more advanced technology.
A member of our Customer Support team has already tried reaching out, and we would still love the opportunity to make things right. We would like to offer you an upgrade to this year’s top-of-the-line Horizon IX hearing aid, which provides significantly improved performance in dynamic environments and stronger speech clarity.
When you have a moment, please contact our Customer Support team at 888-780-3450. We’d be happy to begin the upgrade process and work with you to ensure you’re hearing confidently and comfortably again. - Ashley, Customer Success Team
Reviewed Oct. 28, 2025
I liked what I was reading about Hear.com online. I used the online website and then a representative called me. I purchased the hearding aid that goes over the ear. I'm now able to understand what people are saying instead of just hearing them talk, but not understanding the words. The hearing aids are a little expensive, but it's not nearly as expensive as some of the other brands.
All the interactions have been good. The person who fitted me for the hearing aids was really helpful. I called one time because I wasn't hearing out of one ear and he told me I needed to clean or change the wax filter and that took care of it right away. Every time I've talked to somebody from Hear.com, it's been a positive experience.
Joyce, thank you so much for your thoughtful 5-star review! We’re thrilled to hear that your hear.com hearing aids have made such a meaningful difference in your daily life—especially in helping you understand conversations more clearly with your daughter.
We’re also glad that our team was able to assist you quickly when you experienced a minor issue and that changing the wax filter solved it right away. It’s wonderful to know your new hearing aids are comfortable, effective, and delivering the clarity you were hoping for—all at a more affordable price.
Your feedback about our product, service, and website means a lot to us. We’re honored to be part of your hearing journey and are always here if you ever need support or adjustments down the road. Thank you for recommending hear.com! - Ashley, Customer Success Team
Reviewed Oct. 28, 2025
I like my hearing aids from Hear.com. They’re my first pair, and they’re comfortable. I can almost hear myself talk, but I can hear fine. They’ve created a positive impact in my life. In fact, my grandsons will even say to me, “Danya, do you have your hearing aids in today?” And I’ll say, “Oh, my gosh! I forgot!”
Kathie, thank you so much for your wonderful 5-star review! We’re thrilled to hear that your first experience with hear.com hearing aids has made such a positive difference in your daily life. It’s great to know you’re hearing better and feeling comfortable wearing them — and we love that your grandsons have noticed too!
If the slight echo continues, our team can easily help fine-tune your settings for an even more natural sound. We truly appreciate your recommendation and are so glad you’re part of the hear.com family! - Ashley, Customer Success Team
Reviewed Oct. 26, 2025
I have had my hearing aid a little over a month now. I love the product CRE-C20 but these are not the hearing aids I asked for. I have been trying since the first week I received them to return them and get the ones I wanted, which is the hearing aids that's bluetooth comparable. But all I receive is a run around. I am so glad that I keep the original box they came in since they won't give me a return receipt. Nor give me what I want, which is hearing aids that's bluetooth comparable. My 45 days trial will be over soon. I'm going to return them so that I don't have to pay for something I don't want. Thanks Hear.com for making this a memorable moment.
Eleanor, thank you for sharing your feedback, and we’re sorry to hear about the initial confusion with your order. We’re happy to know that you’ve since spoken with your hear.com consultant, Lawrence, and that a solution is already in progress.
We understand how important it is to have the exact hearing aids that fit your needs—including Bluetooth compatibility—and we appreciate your patience as we finalize your exchange and new financing details. A return label for your current SONY devices has already been requested, and your consultant will be following up to ensure everything goes smoothly.
We’re glad you love the quality of our products, and we look forward to helping you move forward with the Bluetooth-compatible hearing aids you originally wanted. Thank you for giving us the opportunity to make this right! - Ashley, Customer Success Team
Reviewed Oct. 16, 2025
When I was in the company of others, I could only hear one person at a time talking to me. I felt bad that I couldn’t hear everybody well enough. I tried the cheap hearing aids at Walmart and they didn’t work out for me. I wasn’t happy with them. I know that Hear.com is a little more expensive, but I wanted something that would really help me and take care of my hearing problem. My hearing aids from Hear.com are doing well for me. My favorite feature is that I can turn them up or down when I need to. I can wear them when we go out to eat and still hear everybody. If somebody else is in the car, I can listen to them, too, even with music or radio on. They’re just really nice. They keep my kids from saying, “Mom, you need hearing aid. Mom, you didn’t hear what I said.” They’re really happy that I have hearing aids now.
Glenda, thank you so much for sharing your story! We’re thrilled to hear how much your Horizon hearing aids have improved your daily life — from enjoying conversations in restaurants to hearing your favorite songs in the car with clarity.
It’s wonderful to know that the adjustable settings are helping you navigate different environments with ease, and even better to hear that your family has noticed the difference too. Moments like these are exactly why we do what we do.
We truly appreciate your trust in hear.com and your kind recommendation. Enjoy every moment of better hearing — you deserve it! - Ashley, Customer Success Team
Reviewed Oct. 16, 2025
I have been with Hear.com close to nine years now. And I was very pleased with the service I had then, so I decided to go back with them again this time when I needed to get replacement hearing aids because the other ones just weren't working like they needed to be. And the whole experience from start to finish was just amazing.
The gentleman I spoke to on the first day on the phone was very clear, very knowledgeable about everything that was gonna happen. He was fabulous. I wish I had his direct number. Not that I would need it, but if I do, I would like to be able to reach back out to him directly because the guy was more than just a hearing aid specialist. We talked about other stuff. Family, vacations. I don't know if it was just to see if I could hear what he was saying, but he seemed generally interested in just more than selling me a set of hearing aids.
These are a lot more high tech than the first ones I got nine years ago. The hearing is a lot more clearer. The functions that come with these, I have the Bluetooth, which I had nine years ago, which is great. But the overall functions of these where I can work the directional signal off of a phone rather than trying to play around with the buttons on my ears, it makes it a lot more convenient. The clarity and the functionality are just 1,000 times better than what I had on the other ones. They were able to do all that without me having to sit in an office or send them back.
They sent me a big box that had a Microsoft Surface Pro. It had noise canceling hearing aids. It had a wand that they could actually look inside my ear. Everything that I would have had to do in a hearing aid or a doctor's office visit, I was able to do from my own office at home.
I charge them up every night when I take them out, and put them in the next morning. They're fully charged. The battery life lasts a heck of a lot longer than the ones I used to have from nine years ago. They're tremendous. I'd buy these again if I had to.
I've told one of our folks from our church because they were saying they were having problems with hearing and I gave them the link and told them how I had to do it, and said, ""You'll never have to leave your house. They'll send everything to you including the hearing aids.” And they told me they're going to make the appointment. I’ll recommend that you try to visit an office somewhere in town and probably not get quite the service that I got.
For the quality that I got and the service that I got, I would say I cannot complain about it. They were a little higher than the ones I got nine years ago, but the quality of them is 10 times better. I really wish the insurance would have covered more of it. I'm happy. I can hear. My wife doesn't have to have the TV up as loud as it does. I went from having my TV volume around 45 or 50 down to 20. So, that's huge. I'm very, very pleased.
The website itself was incredible. They sent the shipping label to send everything back when I was done. Everything I did basically started out with the website, but everything else was either email or phone call, so everything I needed to do on the website was just perfect.
Donald, wow — thank you so much for sharing your incredible story! We’re truly honored that you chose hear.com again after nearly nine years, and we’re thrilled to know your experience was just as remarkable the second time around.
It’s wonderful to hear that our virtual hearing test, at-home setup, and remote fine-tuning process made things so convenient, and that your new Horizon hearing aids have brought such a clear and comfortable listening experience — from everyday conversations to watching TV with ease.
Your recommendation and trust mean the world to us. We’re grateful to have earned your confidence once more and are so glad to know the technology, service, and care exceeded your expectations. Enjoy every moment of better hearing! - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
After hearing about Hear.com from my brother-in-law who uses the product, I decided to purchase the Horizon hearing aid. The customer service was very good and the quality of the hearing aid is excellent.
Hilda, thank you so much for your kind words! We’re thrilled to hear that your Horizon hearing aids have been an excellent fit and that you’ve had such a positive experience from start to finish.
It’s always wonderful to know when happy customers like your brother-in-law help spread the word — referrals mean the world to us. We truly appreciate your trust and are so glad to have exceeded your expectations.
Enjoy every moment of clearer hearing, and thank you for choosing hear.com! - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
I have a behind-the-ear type from Hear.com and I can hear better with it. It’s chargeable. They had the equipment shipped to me and I talked weekly at the location for a period of time and set it up. The gal that was there was wonderful. It was easy doing it that way. Some friends got cheaper prices but I don't know whether they got as good a service.
Edward, thank you for sharing your experience! We’re so glad to hear that you found the setup process smooth and that your rechargeable hearing aids have been convenient and easy to use.
It’s wonderful that you appreciated the personalized support from our team and the comfort of your at-home experience. We truly value your honest feedback and are delighted that you’re happy with your decision — even as we continue striving to make every experience a 5-star one.
Enjoy your improved hearing, and thank you again for choosing hear.com! - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
I saw Hear.com on the Internet and thought it sounded like a good hearing aid. I called them and I liked the approach they had. They were nice, friendly, and helpful. They sent me the equipment and I was amazed that it was very easy and good to handle.
I am more than satisfied with the hearing aids. The hearing part itself goes into the canal and there's the little thing that goes behind the ear where the charge is. They're small and comfortable. I found it very easy to learn. The people from Hear.com were very helpful with the learning process. It goes in the charger when I take them out at night and I pick them up in the morning. They're fully charged and work all day. It wasn't a cheap hearing aid, but that's what I chose. I wish it was less expensive, but I'm really happy with them."
Erica, thank you so much for your wonderful review! We’re delighted to hear that your at-home hearing test was easy and convenient — and that your new Horizon hearing aids have been such a comfortable, effortless fit for your daily life.
It’s great to know you’ve enjoyed the rechargeable design, personalized support, and top-notch customer service from our team. Your recommendation truly means a lot to us, and we’re so glad you chose hear.com to be part of your hearing journey. - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
I knew I needed to get hearing aids, and Hear.com felt right. I put the devices in my ears, and they are excellent. Before the hearing aids, I was missing an awful lot. Having it made a huge difference. I can now hear people better, and I can hear myself better too -- I was not hearing my own upper range. I work with their audiologist and he has been great. Their customer service is very nice. It also has an app on my phone that lets me adjust it for different conditions. it takes time to get used to it, but I’m starting to like that feature.
I’m really impressed with their use of technology. It was very nice having all the appointments occur right in my home. It was like having a doc in the box. They had the dedicated tablet. We kept the equipment here for 30 days. They did all the screening and examinations while I was sitting at my kitchen table. I did not have to go to multiple locations where I would have to go to an audiologist somewhere else, for example. I talked to some other people who did, and it did not cost me that much more at all. In fact, one woman said hers cost twice as much as mine. In the end, my intuition was right
Elise, thank you so much for sharing your experience! We’re thrilled to hear that your Horizon hearing aids have made such a meaningful difference in your daily life — from comfort and clarity to rediscovering sounds you’d been missing.
It’s wonderful that you’ve been enjoying the Horizon app and the convenience of our at-home care process — that seamless, personalized experience is exactly what we strive to deliver for every customer.
We truly appreciate your trust in hear.com and are so glad you found both the quality and value to exceed expectations. Enjoy hearing — and living — life to the fullest again! - Ashley, Customer Success Team
Reviewed Oct. 11, 2025
The hearing aids were very expensive and did not last a full two years. Trying to contact them was a joke so I get to find another provider locally that will support their products. I bought the top of the line, 7AX RIC, in 2023 and the left one just failed completely. No recourse for me as there is nowhere to contact to achieve resolution. Do yourself a favor and buy locally.
We’re sorry to hear about your experience and want to help get this resolved for you. All hear.com hearing aids include a 3-year warranty from the original purchase date, which covers repairs and replacements. If your device failed within that window—or if you believe it’s still eligible—we can absolutely assist.
We also want to clarify that our customer support team is available through multiple channels, including phone, email, text message, and live chat on our website. Many of our customers find it easy to reach us this way, so we’d love the chance to ensure you get the same level of support.
Based on the information provided in this review, we weren’t able to locate a hear.com account under your name. If you could please share the name, phone number, or email address associated with your purchase, we’ll immediately look into your case and make sure you receive the help you need. We look forward to making this right for you. - Ashley, Customer Success Team
Reviewed Oct. 8, 2025
I paid a lot of money for these hearing aids and shortly after I got them the hearing aid case was not working right and would only charge one of my hearing aids. I had contacted the company multiple times with no response and then when they did contact me, they said my warranty was over the end of September although this was October they said that I would have to take the case and send it back to the company for several weeks. I asked him why I could just not get a new charging case as I could not go without my hearing aids as I work full-time.
They were unwilling to work with me on this and basically said that I would have to mail the case in and wait the time frame which I cannot do and continue to work at my job. I was disappointed after paying so much money for hearing aids that the customer service was so bad. I would suggest you use a different hearing aid company as this company is not receptive to customers once the hearing aids are purchased.
Barbara,
We’re very sorry to hear about the experience you’ve had and truly understand how frustrating it must be to deal with a charger issue, especially when you rely on your hearing aids every day.
A member of our Customer Support Team has already tried reaching out to you to provide a solution that we believe will resolve this quickly. We’d like to send you a replacement charger free of charge, in exchange for your current one to be sent to our logistics center in Denver so our team can evaluate and determine what went wrong.
At your earliest convenience, please contact our support team so we can get your new charger shipped to you as soon as possible. We want to ensure you’re fully satisfied and back to hearing your best without interruption. - Ashley, Customer Success Team
Reviewed Oct. 2, 2025
I heard about Hear.com on the web. My experience with the hearing aids has been very good. They feel comfortable on my ear. The customer service has been excellent and very responsive.
David,
Thank you for sharing your experience! We’re so glad to hear that your hearing aids are comfortable and that our team has been responsive and supportive at every step. Knowing you feel confident in your decision means so much to us.
We truly appreciate your recommendation and look forward to being here for you whenever you need us. Here’s to many more moments of clear, confident hearing! - Ashley, Customer Success Team
Reviewed Oct. 2, 2025
I had hearing aids that were almost seven years old and performed intermittently. I wanted to try different brands from what I had before, so I started looking around. I went with Hear.com as their people were probably the most polite and informative people that I talked with. That’s one of the reasons I bought it, their customer service. It turns out their product is just about everything that they say it is. They're expensive, but worth it. I hope that these will last three or four years before I have to get another set. I’m very happy with them.
Cullen,
Thank you so much for taking the time to share your thoughtful review! We’re delighted to hear that your experience with hear.com has been such a positive one, from our team’s polite and informative guidance to the consistent follow-up care you’ve received. It means a lot to us that you feel your decision was the right one and that the Horizon devices are living up to your expectations.
We also appreciate your honest reflections — from cost considerations to your recognition that consistent support makes all the difference. A 9.8 out of 10 is high praise, and we’re honored to earn your trust and recommendation.
Here’s to many years of clear, confident hearing ahead! - Ashley, Customer Success Team
Reviewed Oct. 2, 2025
Hear.com offered a free trial. Which I know most places do. At the time, I had hearing aids from another place, but I wasn't happy about the service that I was getting there. Every time I went, I saw someone different plus the drive to get there. When they told me where their location was, it was much closer to where I live, it was more convenient for me. I spoke with someone over the phone and she set up an appointment for an audiologist. I told her what type of hearing aid I was looking for.
I have a CROS hearing aid, both of them are Signia. The right ear is a regular hearing aid and the left ear is a CROS hearing aid that supposedly transmit the sound to the other one. What I originally had when I started wearing them about eight years ago from another hearing place and I liked them a lot. Three years later they started having issues, so I got another set of regular hearing aids but they didn’t do the CROS. And I felt that they weren’t good as the other ones.
The batteries last all day. From the moment I wake up, I put them in, and then all day until I go to bed. I’ve never had a problem with them running out of charge. My favorite feature is the battery because they’re rechargeable. The original hearing aids I had need to put batteries all the time and the second pair were rechargeable too. These come with a small charging case that can recharge them for about 36 hours without being plugged in, so if I go somewhere overnight, I don’t have to take a cord.
I have the app on my phone, I can direct the sound. More from the front, back, or all around. I usually keep it all around, and I really like that feature.
Richard,
Thank you so much for sharing your detailed experience with hear.com! We’re thrilled to hear that the process was smooth from start to finish and that your Cros system is giving you the clarity and balance you were looking for. It’s wonderful to know the rechargeable feature and mobile app are making such a big difference in your day-to-day life, from long-lasting battery performance to easily adjusting your hearing focus.
We’re also glad you’ve felt supported by our customer service team — consistent, attentive care is something we take great pride in. It’s great to hear that the quality and features of your new hearing aids are proving their value.
Here’s to many more hassle-free days and crystal-clear moments ahead! - Ashley, Customer Success Team
Reviewed Sept. 20, 2025
My Hear.com hearing aids are outstanding. The battery lasts all day and into the night if I need it. The quality is excellent. I can use it when I'm listening to a story when I'm working, like what I'm doing right now. It's very comfortable. If whoever is speaking in a room is not speaking loud enough, I can turn it up. I can also turn it down. I've had hearing aids for the last 10 years, but this is my best. When I first got them and had to get them tuned in to suit me, I had to call two or three times, and every time, somebody got back to me and worked with me until I got everything right.
Thank you so much, Robert! We’re thrilled to hear that your Horizon IX hearing aids are delivering the reliability, battery life, and sound quality you’ve been looking for. It’s especially meaningful to know that, after more than a decade of using hearing aids, your experience with hear.com has been your best yet. We’re proud that our team’s ongoing support helped fine-tune your devices and make sure they met your needs. Enjoy every moment with clearer hearing — we’re always here whenever you need us! Happy Hearing! - Ashley, Customer Success Team
Reviewed Sept. 20, 2025
I love my hearing aids from Hear.com. I can't say enough about them. The quality is wonderful, and the service was impeccable. I am mostly impressed with the customer service, the constant contact, the help, and the information. Everything was top-notch.
Thank you so much, Noreen! We’re delighted to hear how much you’re enjoying your first experience with hearing aids and that your son’s recommendation led you to us. It’s wonderful to know our team’s attentiveness and constant support helped you feel confident every step of the way. Adjusting to new sounds can take time, but we’re thrilled you’re noticing those details that were once missed. We appreciate your kind words and your enthusiastic endorsement — we’ll be here to support you whenever you need us! - Ashley, Customer Success Team
Reviewed Sept. 20, 2025
Hear.com has been excellent. The rep has me coming in for an appointment in December for a six-month follow-up. I have the behind the ear hearing aids with the little wire that goes into the eardrum, and they fit very comfortably. I find they are very good quality and I'm forever telling my husband not to yell at me.
Thank you so much, Carol! We’re thrilled to hear how satisfied you are with the comfort and quality of your hearing aids. It’s wonderful to know they’ve made such a positive impact on your daily life (and even on your husband’s voice level). We’ll be sure to share your kind words with Michael — our team is always here to support you, not just at the start, but throughout your journey. Happy Hearing! - Ashley, Customer Success Team
Reviewed Aug. 28, 2025
I’m 72 and I have profound hearing loss. I’ve been wearing hearing aids since I was 26 and had gone through several different companies. I wasn’t very satisfied with the last one so I needed new hearing aids. I thought I’d give Hear.com a try.
I had a very personalized experience. I went to an audiologist who worked with Hear.com, and he was able to get me fitted. I could not have done it online. I had to do it the regular way, go to the audiologist, have a hearing test, and figure out what was needed.
The hearing aids works very well most of the time, but if I go to live music, it doesn't work for me. I had to go back and get that taken care of. I don’t know how to describe it, except that I can go on my phone, pull up the app, and I can change the volume. I can change the balance myself.
The hearing aids fit really well, and I have full ear molds. I can’t use those little things. They’re stronger too than the last one, so I’m hearing better.
These are rechargeable and can hold their charge very well. So, I’m happy. I put them in the charger when I go to bed, wake up in the morning, and they’re fully ready to go.
Thank you, Deborah, for sharing your journey with us! We’re honored that you chose hear.com after many years of wearing hearing aids, and we’re so glad to hear that your personalized fitting, comfort, and sound quality have made such a difference. It’s wonderful that the rechargeable feature and app controls support your active lifestyle. We also appreciate your feedback on live music and encourage you to work with your audiologist for fine-tuning — we’re here to make sure you get the best possible experience. Thank you for recommending us! - Ashley, Customer Success Team
Reviewed Aug. 28, 2025
I couldn't hear very well, and I was having a lot of trouble at home, and I heard about Hear.com. I looked it up because there was a news article on the internet about how this new hearing aid from Germany was taking the US by storm. And in the process of looking it up, I just happened to talk to someone that was going to set me up with the appointment and the doctor and all that. With the fitting over the phone, from the doctor setting them up for me, I didn’t even leave my house. So, I got them and tried them out, and they worked perfectly from day one.
As I explained it to the hearing aid people when they called me back a week or two later to see how I was doing, it was as though I could hear the heartbeat of my house. Because I heard my refrigerator come on and off, the ice maker spitting out ice, I heard all kinds of stuff around the house that I'd never heard before. And I had to get up and investigate what the noise was because I couldn't understand how I heard so many noises in the house. They're excellent. Love them.
Thank you, Milton, for sharing such a wonderful story! We’re so glad that our German-engineered Horizon hearing aids have made such a powerful impact on your daily life. It’s amazing to hear how they’ve opened up the little sounds of home — those details that make every moment richer. We’re honored by your recommendation and grateful to be part of your journey to better hearing. - Ashley, Customer Success Team
Reviewed Aug. 23, 2025
Very disappointing. During my first appointment, Walter ** kept falling asleep so had to reschedule. Included 42 ear domes in the kit which he said were for a woman and too small for me. He sent me others a few days later. I received no information on getting the hearing aids fitted. I get this email that says to wear them consistently and slowly, and to go to this link to find out. I went to the link and it says nothing about how long to wear them, and the Chat guy says to wear them as much as possible which is the opposite of what the email says.
Two days after initial zoom session I get a video showing how to insert them in my ear. Why wait 2 days? At the same time, I purchased Jabra aids from Costco. I've had a great experience with their audiologist. For something like this, there is no substitute for face to face service. The hearing aids themselves are somewhat similar but no matter what you do, this can't be done with zoom sessions, videos and emails.
Thank you for sharing your feedback with us, and we truly apologize for the frustrations you’ve experienced. Our at-home solution has been very successful for many of our customers, but we completely understand that some prefer an in-person experience with a hearing specialist or audiologist.
If this is a deal breaker for you, we’d be happy to arrange for you to visit one of our in-person provider partners instead. We don’t see a request for an in-person appointment on your account, but this is absolutely something we can adjust if it would make you feel more comfortable and supported.
Please reach out to our customer care team at 888.780.3450 so we can discuss the best next steps for your journey and ensure you receive the care you deserve.
Thank you for giving us the opportunity to make this right. - Ashley, Customer Success Team
Reviewed Aug. 22, 2025
I love my hearing aids from Hear.com. I hate trying to solve minor problems with them. I call, leave a message asking for a call back. Week goes by and nothing. 2 weeks still nothing very frustrating to talk to them, you have to drive to the office to make an appointment which in 2025 you think they could call you back. As much as I love my hearing aids I wouldn’t buy through Hear.com again because of poor customer service.
Tom, we’re truly sorry to hear about your experience — this is not the level of service we strive to deliver. Your feedback has been shared with our Director of Customer Support, as we’re constantly working to improve our processes and provide better, faster assistance.
Since your last communication, we’ve upgraded our support systems to ensure customers receive timely callbacks and easier access to help. We don’t see any recent contact attempts in our system, so if you’re still having issues, please reach out to our dedicated team directly at 888.780.3450 — we’d love the opportunity to make things right and get you the support you deserve.
Your satisfaction matters deeply to us, and we truly value your trust in hear.com. - Ashley, Customer Success Team
Reviewed Aug. 20, 2025
I bought a pair of hearing aids from Hear.com in December 2024. Seven months later, in July, the hearing aids were giving me a lot of problems. They developed a scratching noise that is unbearable. When I listened to my podcast, music, or a meditation, the sound would stop on the left side, then come back and go through the other device, and sometimes it would drop out in the middle of the music for no explanation. They no longer automatically connected to my phone; I had to do it manually. I contacted the company, and they offered me a new set of hearing aids. After one week of use, the replacement is worse than the original. I feel cheated and disappointed. I want my money back so I can buy another brand. I've already filed a complaint with the Better Business Bureau (BBB).
In addition, we will assign a new consultant to follow up with you throughout this period to make sure you’re fully supported and satisfied with your devices. Our goal is to ensure you receive hearing aids that perform exactly as they should, and we truly appreciate your patience as we work to resolve this. If you have any questions, please do not hesitate to reach out to our Customer Support team. - Ashley, Customer Success Team
Reviewed Aug. 18, 2025
I was satisfied with Hear.com. And I was satisfied with the agents who helped me, and also the doctor who gave me my scripts. The girl who helped me get it all arranged was great. She went above and beyond.
I was a little bit special. I had to have an audiologist order them in order for my insurance to pay. So, they were able to find one in my area that I could go to. And I’ve been reimbursed by my insurance. So, that all worked out well.
This is my first pair, and I’m comfortable with them. But my ear canals are small, so I have an appointment to go back and see the audiologist in September. And I’ll address that with her. I don’t know what I need, but I’m wearing them, and I enjoy wearing them. And since wearing them, I have to turn the TV down.
Thank you so much, Kay! We’re thrilled to hear that everything worked out with your insurance and that you’re enjoying your new hearing aids. It's great that our team—especially Anna!—was able to guide you every step of the way. We’re also glad your local audiologist was able to support your unique needs. We’re here if you need anything else as you continue your journey to better hearing! - Ashley, Customer Success Team
Updated review: Aug. 18, 2025
A Hear.com rep called me very quickly after posting my review and addressed my problem with connectivity ... I appreciate their response. The Signia hearing aids are excellent devices for hearing improvement, particularly in noisy situations ... They just do not have the easy connectivity or the full range sound of earbuds for direct listening.
Original Review: Aug. 18, 2025
I contacted Hear.com to get top of the line Signa hearing aids... I did my home work and almost bought some and adjusted them myself but instead opted to PAY approx $1000 more and use and the Hear.com audiologist.1) They mislead me on the finance and I did not get the terms I thought I had.
2) My headsets will not connect with my computer like I was told they would - Even after buy a brand new 2025 Apple Macbook Air.
3) Service help is completely incompetent.
I would have Never bought hearing aids from this company if I had known how it would turn out. Buy some $200 ones at Walmart and save the money.
Reviewed Aug. 17, 2025
I made an appointment with Hear.com to go to a local place. The staff are very supportive, and the audiologist was very helpful. They showed me how to use it with the phone. I can answer the phone with it when the phone rings. If I need to adjust anything, I can attach it to the Bluetooth of my iPhone or take it off. I got the usual piece of hearing aid that is placed behind my ear with the wire going inside. It comes in a little case. The battery lasts all day, and I plug it to charge overnight. They told me that I can cut out the background noise, but I’m never in a crowded place. If I have an issue, I just call them, and they’ll attend to it. The price is okay, but I know it can run high.
Beverly, thank you so much for your thoughtful review! We're thrilled to hear that your experience—from working with your local audiologist to using your Bluetooth-connected hearing aids—has been such a positive one.
It’s great to know the charging case keeps things convenient and your devices last all day without worry. We’re also so glad our team could support you every step of the way and make everything feel user-friendly.
Your recognition of the value and quality means a lot to us. We’re honored to be part of your hearing journey, and we're always here if you need anything in the future! - Ashley, Customer Success Team
Reviewed Aug. 17, 2025
I can hear with my behind-the-ear hearing ai. I put them in a charging case at night, and I can wear them all day. The cost is good. Lower than at a hearing center. Not low, but lower.
Alice, thank you so much for your kind words! We’re thrilled to hear that your experience with hear.com has been excellent, and that you’re enjoying both the sound clarity and all-day comfort of your behind-the-ear hearing aids. It’s also great to know the charging case is keeping things convenient and stress-free for you.
We truly appreciate your perspective on the cost—it means a lot that you recognize the value in the quality and support we provide. We're honored to have earned your trust and are always here if you need anything along your hearing journey. - Ashley, Customer Success Team
Reviewed Aug. 17, 2025
I did some research on hearing aids. The people where I did my research liked Horizon hearing aids, so I contacted Horizon. They’re the ones who put me with Hear.com. Some gal from the company called me. I saw that she was from Dutchess County, and I told her I wasn't gonna come up there to get hearing aids since it’s an hour and a half from where I live. She said she would find me a place in my county, and she did. They called and made the appointment. I came with a friend, and even she said they were great, that they were very nice people to do business with. The customer service was excellent. They seemed to have thought of every aspect as a follow-up. They called me the day after I got them and did an adjustment. They were very encouraging. I’m very pleased with them.
Charlene, thank you so much for sharing your experience! We're thrilled to hear that you felt supported from day one and that our team helped make your adjustment period smooth and encouraging. That’s exactly the kind of care we aim to provide.
We're also glad you found working with a local provider convenient—and it's always a bonus when a friend recognizes the great service too!
It’s wonderful to know you’re enjoying clearer hearing and loving the Bluetooth connectivity. We're honored to have earned your trust and recommendation—thank you for choosing hear.com! - Ashley, Customer Success Team
Reviewed Aug. 16, 2025
I absolutely love Hear.com. These are the best hearing aids I’ve ever had in my life. I have paid tens of thousands of dollars and these are the best ones. I got the in-ear, rechargeable ones. The only thing I wish is that I knew where to go order new ones, the ones that cover where you put it in your ear.
These are 100 times better and about thousands of dollars cheaper. The last pair of hearing aids that I bought from The Hearing Connection, the first pair was $5,000 and the second was $7,000. I still had to pay $85 a year for unlimited batteries and they’d only give me 10 at a time. With these, I plug in at night, go to sleep, and they’re ready the next day.
Beverly, thank you so much for your heartfelt review! We're absolutely thrilled to hear that your hear.com hearing aids have exceeded your expectations—especially after trying so many others. Knowing that you've found a rechargeable, in-ear model that delivers both performance and convenience means the world to us.
We really appreciate your note about replacement ear covers—that’s valuable feedback, and we’ll make sure it gets to the right team. In the meantime, feel free to reach out to our customer support team and they’ll be happy to point you in the right direction for replacements.
We're honored to have earned your trust and recommendation. Here's to many more days of clear, comfortable hearing! - Ashley, Customer Success Team
Reviewed Aug. 16, 2025
After that, I received the hearing aids. They go down into my ear canal, and I’m able to connect them to my phone to listen to podcasts or anything else I want. The quality is fine and they work well. They are a little expensive for me, but I appreciate them for helping me..
Joan, thank you so much for your kind and thoughtful review! We’re thrilled to hear that your journey with hear.com—from the initial phone call to the video ear exam and beyond—has been smooth and supportive. We know trying hearing aids for the first time can feel like a big step, so we're especially happy to hear the in-ear design and phone connectivity features have made a positive impact for you.
Your feedback about the price and your experience in noisy environments is truly appreciated. We’d love to help you get even more out of your devices—especially when it comes to sound isolation and mastering those advanced features. Our team is always here to support you!
Thank you again for choosing hear.com. We’re honored to be part of your hearing journey. - Ashley, Customer Success Team
Reviewed Aug. 8, 2025
Not satisfied with the product. I purchased mine 3 years ago and have had them in for service either 2 or 3 times due to the units either quit working or volume is so low as it is difficult to hear with them. Each time they have been replaced with "new" aids. This last time I received my "new" replacements 4 days ago, 2 days later same problem reoccurs. My warranty expires in 13 days and have been unable to contact Innovative Hearing (my service provider for the aids). Five calls today and waited on hold for approx. 10-15 mins before being advised to disconnect and try again later. I will start trying to contact Hear.com directly on August 11, 2025
We’re truly sorry to hear about the ongoing challenges you’ve had with your devices and the difficulty reaching Innovative Hearing. That’s not the experience we want for our customers. We’ll make our Partner Management team aware of your recent experience so we can address it directly with them. In the meantime, please know that we’re here to assist you with anything you need to ensure your concerns are resolved—especially with your warranty expiration approaching. You can reach us directly, and we’ll do everything we can to help. - Ashley, Customer Success Team
Reviewed July 15, 2025
Hear.com offered competitive pricing for their hearing aids. Initially, my experience was positive, with everything working smoothly, but things changed last week. My hearing aids needed repairs, and now I'm left without them. Although the customer service I dealt with was commendable, I feel they should provide loaner devices or send replacements when a product is under warranty. Being without my hearing aids is difficult and a replacement service could be extremely helpful. If provided, it would greatly improve the overall service.
Thank you so much for your honest and thoughtful feedback, Keith. We’re glad to hear that your initial experience and our customer service met your expectations—but we absolutely understand your frustration about being without your hearing aids during repairs.
You bring up a very valid point. While we currently do not have a universal loaner program, we are always looking for ways to improve our service, and feedback like yours helps us do just that. We know how essential hearing aids are to everyday life, and your suggestion about providing temporary replacements during warranty repairs has been passed along to our service team for further review.
In the meantime, if there’s anything more we can do to support you during this time, please don’t hesitate to reach out. We truly appreciate you being part of the hear.com family. - Ashley, Customer Success Team
Reviewed July 15, 2025
I decided to give Hear.com a try because the German hearing aids seemed intriguing. I stumbled upon an advertisement while browsing my phone. What caught my attention was the offer of a 45-day trial, which made me think, why not give it a shot? With hearing aids ranging from $10 to $5000, trying them for free seemed worth it.
The company impressed me with its convenient process. Instead of visiting a clinic, they sent me an iPad and a box with everything needed to test my hearing at home. The specialist, all the way from Denver, helped remotely decide which hearing aid suited me best.
Before the hearing aids, my left ear was okay, but my right ear was trouble. Once I got them, hearing birds and house creaks at night felt surreal. The most significant lifestyle change has been not constantly asking my wife to repeat things or interrupt when watching TV. Now, sometimes she's the one asking what was said!
A standout feature is its connectivity with my cell phone. Calls go directly to my hearing aids, working as earbuds do, which blew me away. Overall, I have to admit my experience with Hear.com has been genuinely positive, and I would recommend them to others because their products effectively improved my daily comfort and communication.
Thank you so much for sharing your story, Danny! We’re thrilled you took a chance on hear.com and got to experience firsthand how life-changing great hearing can be—especially with the added comfort and convenience of doing it all from home.
From hearing the little things like birds chirping to enjoying conversations without missing a beat, it’s amazing how much of a difference the right technology can make. We love that your wife is now the one asking you what was said!
And yes—the Bluetooth feature that streams calls directly to your hearing aids is a game-changer for many of our customers, and we’re so glad it made your experience even better.
Thanks again for trusting us with your hearing journey and for the great recommendation. Welcome to the hear.com family! - Ashley, Customer Success Team
Reviewed July 15, 2025
I saw the good reviews about Hear.com and a local hearing center works with their products. My Hear.com hearing aid has been a great fit. Research led me to it, and I've been very pleased so far.
The hearing aid I chose has great functionality, featuring four different settings I can switch between depending on my situation. They came recommended by local hearing service professionals, enhancing my experience even more. I now watch TV at half the volume I used to, so no more blasting everyone else out of the room. It's been wonderful.
My favorite feature is definitely how easy it is to adjust depending on my situation. It makes it super convenient to match whatever environment I’m in, ensuring I always hear clearly.
In summary, my experience with Hear.com has been excellent.
Thank you so much for your thoughtful review, Barbara! We're thrilled to hear that your research paid off and led you to a hearing solution that truly fits your needs.
It's fantastic that you're enjoying the customizable settings—being able to adjust based on your environment is such an important feature, and we’re glad it’s making a real difference in your day-to-day life (and your TV volume!).
We’re also happy to hear that working with your local provider helped enhance your experience even more. That’s exactly the type of partnership we strive for—to deliver expert care paired with cutting-edge technology.
Thanks again for trusting hear.com, and welcome to a world of clearer, more comfortable hearing! - Ashley, Customer Success Team
Reviewed July 15, 2025
As a senior, the ability to handle everything from home without scheduling and attending appointments was incredibly appealing. The customer service I received was wonderful and Hear.com provided all the necessary tools in a comprehensive package, making the process hassle-free.
I opted for hearing aids designed to sit behind the ear, and what I appreciate most is how easy they are to care for. Unlike some models that require regular battery changes, these aids charge every night, which simplifies my routine.
This is my first experience with hearing aids, and they've significantly improved my quality of life. I didn't realize how much of the audio spectrum I was missing until I started using these. It especially surprised me how clearer sounds become, highlighting high notes, low notes, and nuances at the beginning and end of sentences that I previously missed.
I found the pricing to be in line with similar quality hearing aids on the market, though I wouldn't have minded a more economical option. Overall, my experience with Hear.com has been positive thanks to their superior service and product satisfaction.
Thank you so much for sharing your experience, Jane! We’re thrilled to hear how much of a difference your new hearing aids have made in your life—and that our at-home, hassle-free approach was a great fit for you.
It’s wonderful to know the behind-the-ear style has been both easy to manage and effective in bringing back the clarity and richness of sound you hadn’t realized you were missing. Hearing the full spectrum—those highs, lows, and subtle tones—can truly be life-changing.
We also appreciate your feedback on pricing. We strive to offer both advanced technology and flexible options to fit a variety of needs, and we’re so glad you found the value in your investment.
Welcome to the hear.com family—we’re honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed July 14, 2025
Information critical to successfully using Hear.com hearing aids are the following: For 9 dollars you can buy a lanyard that attaches to your hearing aids so that if one falls out, it will dangle from the lanyard. I contacted hear.com because one hearing aid fell out, and I could not find it. When I called, I was told that there are iPhone available to link wiith your phone so that the iPhone will locate the missing hearing aid. I tried this with my one remaining hearing aid. The result is that when I wear this hearing aid, I can only hear music playing.
John, thank you for sharing your feedback—we appreciate you bringing this to our attention.
Our customer support team has already stepped in to assist and even scheduled an earlier appointment with your provider to help address the concerns you're having. Regarding the lost hearing aid, we understand how frustrating that can be. While we can’t always predict when a device might go missing, we do offer helpful tools—like location features and retention accessories—to reduce the chance of it happening again.
The good news is that most customers don’t run into this issue, but when they do, we’re always here to support and guide you through it. Let’s get everything working as it should so you can enjoy the full benefit of your hearing aids again. - Ashley, Customer Success Team
Reviewed July 5, 2025
I learned about Hear.com while browsing the internet, and my decision to choose them was essentially based on their product offering and pricing. Other options were significantly more expensive, and I appreciated the friendliness of Hear.com's sales staff compared to the less personable experiences elsewhere.
I opted for the in-ear style with a receiver positioned behind the ear. The hearing aids perform very well when I wear them, yet living in Kentucky with its high heat and humidity often presents challenges. The sweat causes them to malfunction, which is an issue I didn’t anticipate, especially after living in places like Colorado.
One of the key features I enjoy is its Bluetooth capability and rechargeable battery, which functions well—I simply plug in the hearing aids at night. Despite this, the weather-related functionality concern remains the primary drawback for me. With my severe loss of most frequencies, the aids greatly assist in restoring some sound perception and help with my tinnitus.
Overall, considering everything, I would rate them highly despite the weather-related issue. But, if I had prior knowledge about this potential drawback, I might have reconsidered.
Thank you so much for your thoughtful and detailed review, David!
We're glad to hear that our product offering, pricing, and friendly team stood out to you—that's exactly the experience we strive to deliver. It's also great to know you're benefiting from features like Bluetooth streaming and the rechargeable battery, and that the devices are helping with both sound perception and tinnitus relief, especially with your severe hearing loss.
We completely understand your concern about the humidity and sweat-related issues, especially in a climate like Kentucky. While the Horizon IX is sweat-resistant, extreme moisture can occasionally affect performance. That said, many of our customers in similar climates have found that using a hearing aid dehumidifier overnight helps remove moisture and maintain functionality—we’d be happy to help you explore that option!
Thank you again for your honest feedback and for being part of the hear.com family. We're always here to support you! - Ashley, Customer Success Team
Reviewed July 3, 2025
The customer service team contacted me almost immediately, guiding me through each step with exceptional care and attention. Their thorough and supportive approach, even coordinating an appointment with a cardiologist, was impressive and added a personal touch to their service.
One of my favorite features of my new hearing aid is its Bluetooth capability. It allows me to swiftly adjust volume levels during loud settings like church. Additionally, I find it fascinating that I no longer require AirPods since my audio books seamlessly stream through the hearing aid. This added convenience has been a real game-changer for me.
So positive was my experience that I immediately recommended Hear.com to a friend within just a few weeks of owning the product. Despite technically rating it a 5, my enthusiasm for their service and product feels like a 6.
Wow—thank you so much, Kim!
Your review truly made our day. We're so happy to hear that our team was able to guide you with care, especially going the extra mile to coordinate with your cardiologist—that personal touch is exactly what we strive for.
We're also thrilled that you're loving the Bluetooth features of your hearing aids! Being able to adjust volume during church and stream audiobooks directly is such a game-changer, and we’re glad it’s added real value to your daily life.
And a special thank you for recommending us to a friend so quickly—that means the world to us. We’ll gladly take that “6 out of 5” any day! - Ashley, Customer Success Team
Reviewed July 3, 2025
I chose Hear.com for my hearing aid needs, and it turned out to be a great decision. My experience with Hear.com has been nothing short of excellent. The quality of their hearing aids is remarkable, and their staff is incredibly well-trained. One of my favorite features is how the hearing aid connects seamlessly to both my television and phone, enhancing my entertainment experience.
The customer service was top-notch, with everyone being polite, well-trained, and highly efficient. Overall, I'd rate my experience as outstanding and would highly recommend Hear.com to others.
Thank you so much for your incredible review, John!
We’re thrilled to hear that choosing hear.com turned out to be such a great decision for you. It’s wonderful to know that the quality of the hearing aids and the seamless connectivity to your TV and phone are enhancing your daily life—especially when it comes to enjoying entertainment with crystal-clear sound!
We’re also proud to hear that our customer service team made such a strong impression. Providing polite, efficient, and expert support is something we truly value.
Thank you for the recommendation and for being part of the hear.com family! - Ashley, Customer Success Team
Reviewed July 3, 2025
The experience I had with their customer service was excellent, which is a big plus for me. In terms of the hearing aids, I really appreciate the feature that lets me switch between surround sound and cutting off background noise—it's wonderful. Overall, I'm very satisfied with my choice.
Thank you so much for your thoughtful review, Donna!
We’re so glad to hear that your experience with our customer service stood out—that’s something we truly pride ourselves on. And it’s great to know you’re loving the flexibility of your hearing aids, especially the ability to switch between surround sound and background noise reduction. That feature really helps you stay in control of your environment!
We’re thrilled you’re satisfied with your choice. Welcome to the hear.com family! - Ashley, Customer Success Team
Reviewed July 3, 2025
I had previously purchased a hearing aid from Hear.com. They reached out to me when they had a new model available, and I was intrigued to upgrade. The new hearing aid is significantly better. I appreciate the crisper sound quality and find it much easier to put in and take out. It’s also more convenient to charge, which makes a noticeable difference in my daily routine.
Throughout my time with Hear.com, I've encountered good customer service. Whenever I've reached out, someone always responds promptly, and I genuinely feel heard. This is important to me because I don't like being ignored.
Overall, I’ve had a positive experience with hear.com. I would confidently rate them highly based on their excellent customer support and the quality of their hearing aids.
Thank you so much for your thoughtful review, Verne! We’re thrilled to hear that your upgrade made such a positive difference—especially with sound quality, ease of use, and charging convenience. It's also wonderful to know that our team has made you feel supported and truly heard every step of the way. Your trust means a lot to us, and we’re honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed June 30, 2025
The hearing aids are fantastic. They were expensive, but they’re worth it. Occasionally, when I get into a crowd, I use Universal and TV, but I use Universal the most because it works just fine. I’ve had the best customer support. They’ve answered all my questions and I'm completely satisfied.
Thank you so much for the fantastic review, Bob!
We’re so glad to hear that the Horizon IX features, especially the universal and crowd settings, are working so well for your daily life—it’s great when technology just fits seamlessly. And it means the world to us that our customer service team made such a strong impression.
Thank you for your trust, your kind words, and for recommending us to others. We’re honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed June 29, 2025
I like that with Hear.com, I can deal with the audiologist on the phone and not have to go into an office. It’s my fifth set over my lifetime, so it’s not my first rodeo. The hearing aids are good and they do what they're supposed to do. I can connect them to my phone I can change the setting from universal to TV, so I like the ability to control it myself. I charge them every night, and they last longer than the previous ones I had. The only issue I’ve had with them is I keep changing the receiver wires because they’re not long enough for me. I wear glasses so it pushes down on it, and if it's not long enough, it starts cutting into my ear and it hurts and it's uncomfortable, so I’ve had to upgrade a couple of times. But if I have to upgrade them again, this time, they’re gonna charge me $25 apiece and I don’t like that. I’ve already spent a lot of money on the hearing aids, so it ought to be included.
Thank you so much for sharing your experience, James—we really appreciate your thoughtful and honest feedback!
We’re thrilled to hear that the teleaudiology support and the ability to customize your settings through the app have made such a difference. It’s great to know you feel more in control and can easily switch between modes to match your environment—that kind of independence is exactly what we hope to deliver.
We also appreciate you pointing out the wire length issue. Thank you for your patience throughout the exchange process. We understand that this can be frustrating, especially with a premium product, and your input helps us continue to improve the experience for future customers.
Thanks again for trusting hear.com and for sharing your journey—it means a lot! - Ashley, Customer Success Team
Reviewed June 29, 2025
The pricing of Hear.com was better than what I was quoted from in-house people and I could do the process from home. I spoke to a representative and they shipped me instruments to do it at home. The process was fairly easy. I'm not a tech-savvy guy, but it was easy enough for me to do.
These are the first hearing aids I've ever had. I got over-the-ear type and they're rechargeable. At first, I hated them. But now, I love them. I use them every day. I couldn't go a day without them.
I have their app. There are different settings when listening to music or options where you can cut noises out. I like the Bluetooth the most since it connects with my phone so easily and I can answer calls by pressing a button on the hearing aid. It was a great experience with Hear.com.
Thank you so much for your detailed and thoughtful review, Alex!
We’re thrilled to hear that our pricing, telehealth process, and home convenience made a real difference for you—especially as someone who doesn’t consider themselves tech-savvy. It’s great to know the remote testing was straightforward and that our team was able to support you throughout the process.
We’re also glad to hear that, even with a bit of an adjustment period, your hearing aids have become an indispensable part of your daily life. Features like rechargeability and Bluetooth call streaming are game changers, and we're so happy you're enjoying them!
Thank you as well for your honest note about potential delays with repairs. We understand how important uninterrupted hearing support is, and we’re continually working to improve turnaround times and service.
Your story is exactly the kind of experience we strive to deliver, and we really appreciate your recommendation. - Ashley, Customer Success Team
Reviewed June 28, 2025
Hear.com’s customer service during purchase was very good. The hearing aid is working well, and I like the way they Bluetooth to my phone. I also like the features that allow me to change the way they work in different settings. But if I ever wanted to have something on a speaker, you cannot get it on Bluetooth once it is Bluetooth. You have to go through all kinds of things to make the phone switch away from the hearing aid. They could make an easy way to get it off of Bluetooth into another mode like a speaker.
Thank you so much for your thoughtful review, Sally!
We’re happy to hear that your experience with our customer service was positive and that you're enjoying the performance of your hearing aids—especially the Bluetooth and environment-specific adjustments. It's great to know you're getting real value out of those features!
We also really appreciate your honest feedback about the Bluetooth switching issue. You're not alone in that experience, and we're constantly working with our tech partners to make connectivity as seamless as possible. We’ll be sure to pass your input along—it helps us improve!
Thanks again for choosing hear.com and for sharing your journey with us. - Ashley, Customer Success Team
Reviewed June 14, 2025
Having the hearing aids has been wonderful. I can't wait to put them on in the morning. I hate to take them off at night.
Dianne, thank you for sharing such a heartfelt and uplifting review! We’re absolutely thrilled to hear that your experience with hear.com has been fantastic from start to finish.
It’s wonderful to know that both of our team members left such a strong impression through their friendliness, professionalism, and expertise. We believe that great care starts with great people, and your feedback reinforces that.
Most of all, we're so glad to hear how much your new hearing aids are enhancing your daily life—that you look forward to putting them on each day is the highest compliment we could hope for.
Thank you for placing your trust in us. We’re honored to be part of your better-hearing journey and are always here if you need anything. - Ashley, Customer Success Team
Reviewed June 14, 2025
I like everything about the hearing aids, and I was impressed with customer service because they called me up to make sure everything was going okay. I did have a problem with the device, the left hearing aid wasn’t working, but my grandson figured it out and he got it to work. I wear them all day and it doesn’t bother me at all. Sometimes I even forget to take them out before I take a shower. I hear well, so I can't say anything bad about them. No complaints.
William, thank you so much for your thoughtful and detailed review! We're thrilled to hear that your new hearing aids are not only helping you hear more clearly, but also making daily life a little easier—like helping you locate your phone. That’s a great bonus!
It's completely normal for your brain to take a little time adjusting to new sounds, especially in quieter environments like slow-paced films. We're glad to hear that overall, the transition has been smooth and positive for you.
We’re especially happy to know our customer service made a good impression and that your step-grandson was able to lend a helping hand—sounds like a great team effort all around!
Thank you again for choosing hear.com. If you ever need anything in the future, we're always here to support you. - Ashley, Customer Success Team
Reviewed June 13, 2025
Hear.com hearing aids are great in every way. The sales rep who assisted me was kind, professional, and very knowledgeable. I have a little problem with the left one falling out sometimes, but maybe the tip is just too small, so I need to get a new tip.
Connie, thank you so much for your wonderful review! We're delighted to hear that your experience with hear.com—from discovering us through your daughter’s link to working with our sales representative—has been such a positive one.
It’s great to know that you’re enjoying the comfort and quality of your hearing aids. If the left aid continues to slip out, a different tip size may indeed help. Please don’t hesitate to reach out to our team—we’d be happy to assist with a quick adjustment to ensure the perfect fit.
Thanks again for your kind words and for being part of the hear.com family. We’re always here if you need us! - Ashley, Customer Success Team
Reviewed May 31, 2025
I decided to go with Hear.com because of their advertisements, and I didn’t wanna go see the audiologist. I did it all online.
The hearing aids don’t fit in my ears as well as I’d like them to. I’m constantly pushing them back in. I did reach out to see if they could send me ones that fit better.
I have every shape and size, and I’ve already tried it. I must have weird-shaped ears. Overall, I’m still happy with my hearing aids.
Thank you so much for your thoughtful review, Laura! We're so glad to hear that you’ve found the overall experience and hearing aid quality to be satisfying—and that our online process worked well for your needs.
We appreciate your feedback regarding the fit and understand how frustrating that can be. Everyone’s ears are unique, and sometimes it takes a little extra trial and error to find the most secure and comfortable fit. Our team would be happy to assist you further in exploring options or fitting adjustments that might help resolve the slipping issue.
Thank you again for trusting hear.com—we’re here to support you every step of the way! - Ashley, Customer Success Team
Reviewed May 9, 2025
I've had hearing aids before from Miracle-Ear, but they stopped helping me and they wanted to sell me another pair instead. So I started looking for other options.
I went to the office in Cookeville, Tennessee, and I met some really nice people. They conducted all kinds of hearing tests and they spent a lot of time with me. The experience with them was very good.
My hearing is probably 85 to 90% improved. They look like the normal hearing aids that sit up on the top of the ear with a little wire that goes into the ear. They look like the old-fashioned ones. They really look like the one I had before.
They’re rechargeable and have a filter that needs to be changed about every four to five weeks. They provide all the replacement filters as well.
Thank you so much for sharing your story! We're thrilled to hear that your experience with hear.com has been such a positive one—from your first phone call to your visit at our Cookeville office. It’s wonderful to know that you felt supported, received thorough testing, and are now enjoying a significant improvement in your hearing—at a more affordable price.
We're also glad you’re enjoying the convenience of rechargeable devices and the included supplies. Helping you hear clearly and confidently is what we’re all about. Welcome to the hear.com family! - Ashley, Customer Success Team
Reviewed May 8, 2025
I knew I was losing my hearing, and I liked the idea of being able to do everything from my own home, so I decided to get my hearing aids from Hear.com. The customer service is perfect. I’m really enjoying my hearing aids. The fit is perfect, and I am not losing out on information anymore. I also love that they connect through my phone.
Thank you so much for sharing your experience! We’re thrilled to hear that the convenience of our at-home process and the personalized support made such a positive impression. It’s even better to know that your hearing aids are helping you stay connected—both with the world around you and through your phone. We’re honored to be part of your hearing journey, and we’re so glad it’s been a fantastic one! - Ashley, Customer Success Team
Reviewed May 8, 2025
I was impressed with the fact that Hear.com had developed these hearing aids. There was a 45-day trial period and, if I was not satisfied with what I was signing up for, I would be able to get a refund of my money. The customer service was excellent. They kept constant contact with me over email, gave me a lot of opportunities to ask questions if I had concerns, and provided a hearing aid dealer that can program the hearing aids close to my location. I've been very satisfied with the hearing aids. They perform exactly as I had hoped. They're great.
Thank you so much for your thoughtful and insightful review! Coming from someone with a background in speech pathology, your feedback means a great deal to us. We're thrilled to hear that our technology, personalized fitting process, and 45-day no-risk trial lived up to your expectations.
It’s also great to know that our team stayed connected and that your local fitting experience in Arizona was smooth and supportive. We’re honored to have earned your recommendation—and even more grateful to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed May 8, 2025
I misplaced my other hearing aids which were from Hear.com. They have the latest technology, and I thought that an upgrade would mean that my hearing would be much better, so I gave around $2500 for an upgrade. The customer service in the beginning was wonderful. They told me what to do and sent me messages. They are lovely to work with.
I love my second pair of hearing aids from Hear.com. These have so many more features that I can explore than the others. I don't always get them adjusted just like they should be, but I'm still fiddling with them. I wish they were cheaper. They were expensive because I didn't have any insurance that would pay for it, but I got what I paid for. It's such a difference. I usually have the television on in my kitchen. When I sit down in my kitchen to put my hearing aids on, it's so loud. They're really good hearing aids.
Thank you so much for your thoughtful and detailed review! We're thrilled to hear you're enjoying your upgraded hearing aids and noticing the difference that the latest technology can make. It’s great to know our team was able to guide you through the setup and provide the support you needed along the way.
We truly appreciate your honest feedback on pricing—and even more so, your recognition of the quality and performance. Helping you hear more clearly and confidently is exactly why we do what we do. Thank you for recommending hear.com! - Ashley, Customer Success Team
Reviewed May 5, 2025
I've been wearing hearing aids for quite a few years. Compared to my previous hearing aids, the ones from Hear.com were great and a lot more distinct. I can understand the words and the syllables a lot clearer. I just enjoy it. I feel more like myself and much more relaxed. Their customer service was very good.
Thank you so much for your wonderful review! We’re thrilled to hear that after years of wearing hearing aids, you’ve noticed such a meaningful improvement with Hear.com—especially when it comes to sound clarity and confidence in conversations.
It’s also great to know our team delivered the professional support and easy experience we strive for. We're honored you chose us and so grateful for your kind words! - Ashley, Customer Success Team
Reviewed May 4, 2025
The customer representative from Hear.com spent a good hour on the phone with me. I’m a nurse, so I had other questions than regular people. They answered all my questions. They had a lot of follow-up, and they sent me information in the mail and books. They sent me to a really good audiologist where I got my hearing tested.
The audiologist told me the hearing aids were $6,500. Then she asked for my zip code, so I gave it. She said it would be $4,250. I don’t know if they get paid by Medicare on the other end or from somewhere else. I just wondered, in a way, because I ended up paying $4,250.
They have a three-year warranty, which is good. I can go into the audiologist’s office five or six times whenever I need to, so I was happy.
My hearing aids are beige with a clear tube that wraps around the ear. There’s a little part I put in my ear, so you can’t see it. They are rechargeable, so I don’t change batteries. I see people having to change batteries once a week, and that becomes annoying. It has Bluetooth, and it kind of does everything. I like it a whole lot.
Thank you so much for your thoughtful and detailed review! We're so glad your journey with hear.com started with a helpful and patient conversation—and that it led to a comfortable, confident first-time hearing aid experience. It’s especially wonderful to hear that, as a nurse with great attention to detail, you felt supported every step of the way.
We’re thrilled you’re enjoying the discreet fit, easy charging, Bluetooth features, and the peace of mind that comes with our 3-year warranty and professional audiology support. We're honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed May 3, 2025
I've been very pleased with the overall help of Hear.com. The video calls are very plain and informative. They worked very closely and answered all my questions. So I have been pleased with the hearing aids and the upgrade that it has provided me. The price was comparable to others that I had found, but it was a higher quality for the amount of money that I was paying.
The audiologist that I worked with was very helpful and he wasn't rushing to get through the demonstration. He made sure if I had any questions, he took time to answer them. He also showed me my hearing levels, what was good and what was not, and spoke in layman's terms that someone could understand where your hearing loss fell and what you could understand and not expect to understand.
Thank you so much for your thoughtful and detailed review! We’re so glad to hear that your video consultations were clear and informative, and that our team took the time to answer your questions thoroughly and with care. It's especially rewarding to know that your audiologist made the process easy to understand and helped you feel confident in managing your hearing journey.
We’re honored you chose hear.com, and we're thrilled to know the quality and support stood out. Thank you again for sharing your experience! - Ashley, Customer Success Team
Reviewed May 2, 2025
This is my first pair of hearing aids, and my hearing is essentially 100% improved. They're just little brown things that you stick in your ear, so nobody sees them. They’re very convenient and stay right where they’re supposed to. They work really well.
I thought they were great when I got them. It took about a month before I actually put them on because I was busy, but once I did, I haven’t taken them off at all. They’re awesome.
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear how much your hearing has improved—and that your first pair of hearing aids has made such a powerful difference in your daily life. It's great to know you're enjoying the discreet design, easy charging, and all the clarity that comes with it.
We truly appreciate your recommendation and are honored to be part of your hearing journey. Here's to hearing life more fully, every day! Happy Hearing! - Ashley, Customer Success Team
Reviewed May 2, 2025
Hear.com seemed to have a nice product, and the people were very knowledgeable. I went to their audio studio, and got one over the ear. I've had another test before somewhere else, and they were about the same. I felt very comfortable.
My favorite feature is that it’s going directly into my ear from the telephone, and I like that I don't have to search for batteries anymore, just put them on a charger.
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you're enjoying the comfort and performance of your Horizon IX hearing aids—especially the Bluetooth functionality and hassle-free charging. It's great to know your visit to our audio studio helped you feel confident and supported, and we’re proud to have delivered the quality and care you deserve.
We truly appreciate your kind words and are honored to be part of your hearing journey! If you ever need anything, we are here to help. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 30, 2025
I am leaving a one star review of my Hear.com hearing aids because I found that after a few months of trying to insert the hearing aids in my ears by myself (I am a quadriplegic) I couldn't do it. Their warranty period is much too short (90 days) for a person in my condition to recognize that I couldn't use them. The product is well marketed, great sales people, but the office team was incredibly uncooperative when I requested a return. I sent videos of my struggle to insert them, I made a strong case....but to no avail. The hearing aids are one of the most expensive ones out there. Be sure to investigate their return policy. In some of their comments online they do say it would take a few months to get used to them. That should be part and parcel of their warranty. Personally, I think there are more credible companies out there with more understanding personnel.
Thank you for taking the time to share your experience. We truly understand how important it is for your hearing aids to be usable and accessible, especially given your unique circumstances. We’re sorry to hear of your continued frustration and want to acknowledge the effort you’ve made in reaching out to us.
Your case was carefully reviewed multiple times by our leadership team under our escalation process, and it was ultimately decided that a post-trial return could not be granted. At the time of your purchase, you had support available to assist with insertion, and we were not made aware of changes to your ability to use the devices until several months after the 90-day warranty period had ended.
That said, our goal has always been to help you get the most out of your hearing aids. We’ve offered to assist in scheduling After Care follow-up appointments with your provider and asked whether there is someone currently available who might be able to assist you with insertion during those sessions.
We understand this has been a difficult situation, and we remain committed to supporting you in any way we can moving forward. - Ashley, Customer Success Team
Reviewed April 29, 2025
These are not what I expected to help me with my hearing. It's been a headache and waste of money. I have complained before but nothing has changed so I have been stuck with some hearing aids put away. I would recommend people not to purchase these hearing aids; it's too much money and the company don't care about it. They don't even deserve a star. They don't even give you a statement on your account with payments history or balances plus if you don't pay on time they add extra charges. This company stucks so don't waste time and money. Be smart and go to a real doctor that has an office you can get a REAL test.
Caroline, thank you for sharing your feedback. We’re sorry to hear about your continued frustration and want to reassure you that we remain committed to supporting you.
As outlined in the purchase agreement you signed, you had a 45-day trial period to determine if the hearing aids were the right fit and functioning to their full potential. Your devices were purchased in 2022, and as such, we are now well outside the return window.
That said, we’re still here to help. Your hearing aids are covered by a 3-year manufacturer warranty, which remains active until August of this year. We’re happy to send your devices in for repair if needed and can also schedule an appointment with your hearing specialist to assist with any adjustments to ensure the devices are working as intended.
Please also note that your financing is handled by Allegro, a third-party provider (outside of hear.com). For billing questions or payment history, you can reach them directly at (800) 644-8494.
We truly want you to experience the benefits your hearing aids can provide and remain available to assist however we can. - Ashley, Customer Success Team
Reviewed April 27, 2025
DO NOT FALL FOR THEIR RETURN GURANTEE. After trying to hopefully get some benefit from their $6,000+ hearing aid, their device did not work for me. My 45 day return period fell on Sunday, and after trying to call them waiting for over 30-40 minutes on Friday, Saturday and SUNDAY, I was not able to talk to anyone. I then find out that they would not honor my return calling them on Monday. Even though their in-house agent and local provider were told and knew very well that my hearing aids did not work for me, and that they were fully well aware of that, they refused to honor their 45 day return guarantee.
Going back and forth for two weeks after begging them to honor their return guarantee, I was finally told that their so-called upper management decided that they cannot honor my return. DO NOT Buy from these thieves, as they will use ANY excuse to refuse your return, and get you stuck for thousands of dollars, even if you tell them and let them know that their hearing aid does not work for you.
Thank you for sharing your feedback. We sincerely regret that you are dissatisfied with your experience and we want to provide clarification regarding the concerns you’ve raised.
We have conducted a thorough investigation into your case, including a full review of call records, emails, and conversations with your provider.
Here are our findings:
Your 45-day trial period officially ended on Sunday, April 13, 2025. As a courtesy, we would have accepted a return request if it had been made by Monday, April 14, 2025.
According to our records, the first communication requesting a return was an email received on April 15, 2025, which was after the return window had expired.
Our call system shows no missed calls from either your number or your wife's number between April 12 and April 14.
Feedback from your provider also indicated that, while you expressed ongoing dissatisfaction and uncertainty during your trial period, you did not clearly request a return prior to the trial ending. The provider noted that during your last appointment, issues with phone connectivity were resolved and no further concerns were raised at that time.
Based on these findings, and in alignment with the terms outlined in your Purchase Agreement (which states that return requests must be communicated directly to hear.com within the trial period), the decision to deny the return remains unchanged.
We understand this is frustrating, and we are truly sorry that your experience did not meet your expectations. While your trial has ended, both hear.com and your provider remain committed to supporting you and assisting with any troubleshooting or additional support you may need with your hearing aids.
If you would like further assistance with the devices or have any questions, please do not hesitate to contact us at 888-780-3450.
Thank you for your understanding. - Ashley, Customer Support Team
Reviewed April 24, 2025
Hear.com does NOT properly vet its audiologist affiliates. And doesn't appear to care when an affiliate goes rogue, judging by the lack of response to the feedback I provided Hear.com founder Paul Crusius. I'm only posting a review now that my refund was provided as a Hear.com employee suggested a poor review might slow any refund forthcoming. Defective hearing aids, multiple trips to a hostile audiologist and indifferent owners were my experience with this company. Buyer beware.
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described falls far short of the standard of care and service we aim to provide at hear.com, and we deeply regret the frustration and inconvenience you encountered.
Please know that we take your concerns seriously. While we work with a network of independent providers across the country, we are committed to maintaining high standards and ensuring every partner delivers the respectful, professional care our customers deserve. We are actively reviewing your feedback internally to address the provider experience you described.
We’re also sorry to hear you felt your concerns were not acknowledged in a timely or meaningful way. That is not the experience we want any of our customers to have—especially when they’ve entrusted us with something as personal and important as their hearing care.
While we’re glad to hear your refund has been issued, we truly regret that your journey with us led to such disappointment. If you ever wish to try our product again, we'd be happy to connect you with a new provider and ensure they provide you with the best care. - Ashley, Customer Success Team
Reviewed April 10, 2025
Hear.com's reputation stood out to me, and after consulting with an audiologist, who had no particular brand preference, he suggested Hear.com as the best fit. It wasn't just one specific feature that attracted me; the overall package of features worked extremely well for my needs. The hearing aids offer directional sound focus, work effectively in crowded environments, and even provide wind noise cancellation during outdoor activities.
These aren't just amplifiers—they're tailored specifically to my hearing needs. A remarkable aspect of their service is the setup process with an audiologist via a Zoom call, which comes with a package for testing and a tablet for communication. This eliminates the need for office visits, allowing for easy updates and changes, adding an incredible level of convenience.
Overall, I can't emphasize enough how pleased I am with Hear.com’s service and technology. It’s a comprehensive solution that caters well to varied listening environments. The seamless blend of functionality and service makes me quite happy.
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear how well the Horizon IX has aligned with your needs—especially in challenging environments like crowds and the outdoors. You're absolutely right—our hearing aids are more than just amplifiers; they're tailored solutions designed to fit your lifestyle and hearing profile.
We’re also so glad to hear that the virtual setup process and convenience of remote care added value to your experience. At hear.com, we strive to make the journey to better hearing as easy, personalized, and empowering as possible.
Thank you again for trusting us—we’re honored to be part of your hearing journey! Happy Hearing! - Ashley, Customer Success Team
Reviewed April 9, 2025
A friend recommended Hear.com and I went online and ended up talking with one of their people and decided to try it, and I like it. Since using their hearing aid, I've been able to hear clearly, and I'm genuinely pleased with how effectively it works in my everyday life. The sound quality fits comfortably in my ears, making me very satisfied with the product overall. Knowing that the marketing team is readily available if I have any questions adds a sense of reassurance.
Thank you so much for your thoughtful review! We're thrilled to hear that your friend’s recommendation led you to hear.com—and even happier that you’re enjoying the clarity and comfort of your new hearing aids. It’s great to know they’re making a real difference in your day-to-day life.
We're also glad our team has been there to provide support when needed. If you ever have questions or need anything at all, don’t hesitate to reach out—we’re always here for you. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 9, 2025
I read an article that gave Hear.com high ratings. I thought it was worth checking out, especially since my previous hearing aids seemed to lose their effectiveness over time. Initially, my hearing had improved, but my wife often mentioned that she couldn’t be heard, especially when her voice wasn’t directed towards me from another room.
A standout feature of the hear.com hearing aids for me is the control I can manage through my phone. Whether watching TV or being out in public, I can adjust settings easily, which is very convenient. The Bluetooth functionality is another plus—I can hear phone calls directly in my ear, which has been handy even when using navigation on the road.
These hearing aids have definitely improved my life. My wife isn’t as bothered about my hearing now, and it helps me navigate different environments better with adjustable sound settings. Overall, I would certainly recommend hear.com's hearing aids to anyone in need. I’m grateful for how they’ve enhanced my day-to-day communication.
Thank you so much for sharing your experience—we’re thrilled to hear how the Horizon IX hearing aids have made such a meaningful impact on your life! From clearer communication at home to the convenience of personalized controls and Bluetooth connectivity, it sounds like you've truly made the most of the technology.
We especially love hearing that your wife has noticed the difference too—that’s what it’s all about: improving not just hearing, but connection. We're honored to be part of your hearing journey and are grateful for your recommendation. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 5, 2025
I ultimately landed on Hear.com after considering my past experiences and doing some online research with my husband. I've used hearing aids for over a decade, and after difficulties with my previous provider, I decided to explore other options. My previous pairs cost a lot, around $6,000 each, and while I initially had great service with a team that regularly tested my hearing and supported me effectively, things went downhill with a new, less accommodating audiologist.
With my new hearing aid from Hear.com, I immediately noticed a significant improvement in both comfort and sound quality over my past devices. It's been smooth sailing; I’m able to adjust it easily as needed. Their customer service was also excellent. John, the representative I dealt with, remained calm and helpful even when I panicked over a few things. His support was invaluable, making the transition to my new hearing aid much less stressful. Hear.com has not only provided me with a better and less costly alternative but also ensured consistent communication and genuine care—something my previous experiences lacked eventually.
Thank you so much for taking the time to share your journey with us!
We’re incredibly grateful you chose hear.com after such careful consideration, and even more thrilled to hear that your new hearing aid has brought you improved comfort, sound quality, and peace of mind. Transitioning from a frustrating experience to one filled with support and clarity is exactly what we aim for — and it’s wonderful to hear that John was able to provide the calm and care you needed throughout the process.
Your story is a powerful reminder of why we do what we do. Thank you again for your trust, your thoughtful words, and for letting us be a part of your hearing care journey. If you ever need any assistance, we are always here to help! Happy Hearing! - Ashley, Customer Success Team
Reviewed April 4, 2025
I wanted to improve my hearing with reliable technology. I chose the behind-the-ear style from Hear.com and they have significantly improved my hearing. They're much better than the ones I had previously, also made by the same manufacturer. It's impressive to see how much the technology has advanced in the past five years.
In terms of customer service, I've had one issue, but I was happy with how promptly they addressed it. As for the cost, it's undeniably high but reflects the superior quality compared to my past experiences. While I wish the price were a bit lower, I understand the value the product delivers.
Ultimately, I would recommend Hear.com to others.
Thank you so much for sharing your experience! We're thrilled to hear that your new behind-the-ear hearing aids from hear.com have made such a meaningful improvement in your life. It’s incredible how far technology has come, and we're proud to offer devices that reflect that progress.
We're also glad we could resolve your service issue promptly — your satisfaction is always our top priority. While we understand the investment can be significant, we truly appreciate your recognition of the value and quality we strive to provide. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 3, 2025
After considering my options, I selected Hear.com for my first hearing aid due to its timely advertisement that caught my eye. I've been impressed with the quality of the device; it's comfortable, and I've realized how much I wasn't hearing before. The price seemed to align well with the general market rate based on what I've heard from others.
One aspect that surprised me was the convenience of being able to handle everything from home. The ability to manage my hearing aid needs without leaving the house is particularly advantageous given the shift towards online services.
Overall, my experience with Hear.com has been very positive – comfortable devices that expanded my ability to hear and did so seamlessly.
Thank you so much for your thoughtful review! We're thrilled to hear that you chose hear.com and that your first experience with hearing aids has been such a positive one. 😊
It's wonderful to know that our home-based approach made things more convenient for you—bringing comfort, clarity, and ease right to your doorstep is exactly what we aim for. The fact that you're now hearing sounds you didn’t even realize you were missing is why we do what we do.
If you ever need anything or have questions down the road, we’re always here to help. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 3, 2025
From the start, my experience with Hear.com has been exceptionally positive. The customer service is outstanding, and everyone I've interacted with has provided perfect support.
What truly stands out is the Bluetooth capability of the hearing aids, which allows me to listen and take calls directly through my hearing aids. This feature is both neat and functional, enhancing my overall usage. Besides that, the general quality of the hearing aids has markedly improved my ability to hear various sounds that were once distant to me.
In terms of pricing, I feel satisfied with what I paid for these hearing aids. Whenever I called for assistance or had questions, the responses were prompt and helpful, adding to the positive customer service experience. Frankly, I can't think of anything Hear.com could have done better. They have consistently delivered a high level of service.
I would certainly recommend Hear.com to others based on my experience, as everything, from start to finish, has been up to standard.
Thank you so much for your glowing review! We’re beyond happy to hear that your experience with hear.com has been seamless from start to finish.
It’s fantastic to know that the Bluetooth features and improved sound clarity have made such a positive impact on your daily life. We believe that great technology should also come with great support, so hearing that our team has been responsive and helpful means the world to us.
We’re honored to be part of your hearing journey—and we’re always here for you whenever you need us. Happy Hearing! - Ashley, Customer Success Team
Reviewed March 29, 2025
I enjoy my hearing aids from Hear.com very much. It’s the X9, and they’re invisible for the most part. People don’t know I’m wearing them. The sales and customer service were wonderful and more than helpful.
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're loving your Horizon IX hearing aids—and we completely agree, their nearly invisible design is a game-changer for confidence and comfort.
It’s wonderful to know that our sales and customer service teams made your experience smooth and pleasant. We believe that great hearing care starts with personal support, and we're so happy we could deliver that for you.
Thank you again for your recommendation—it truly means the world to us! 💙 If you ever need anything, we’re just a message or call away. Happy Hearing! - Ashley, Customer Success Team
Reviewed March 28, 2025
I just ran across ads for Hear.com and decided to try it out because I wanted to get hearing aids. I’d had another pair for four years, but most of my current providers couldn’t get me the up-to-date technology. I thought I’d check out the advertisements, they have the latest technology and all that, and the price surprised me, actually. I got behind-the-ear hearing aids from them, and I really like the ability to change them in noisy situations to focus more on people nearby and their speech.
My interactions with the customer service team were great and really satisfying at first. Although, very recently, I've had some issues with crackling noises in both hearing aids. They said they’d call me back within 48 hours and they never did, that happened twice. You can’t talk to a real person, and I don’t like that. Talking to someone rather than on the chat doesn’t seem like that’s ever an option, and I don't like that.
I finally decided to try the chat and was able to do some things so my hearing aids are sounding better. It was very frustrating trying to get to that level, but at least for now, it's resolved. Overall, I’m very happy with the quality of the hearing aids.
Thank you for taking the time to share your experience with hear.com! We're so glad to hear that you’re enjoying the advanced technology of your behind-the-ear hearing aids—especially the speech focus feature that helps in noisy environments. It’s great to know that the pricing and overall performance have met your expectations.
We also appreciate your honest feedback about our customer service experience. While we’re happy the chat team was able to help resolve the crackling issue, we understand how important it is to speak directly with someone, especially when dealing with something as personal as your hearing. We're constantly working to improve our support systems and make it easier for our customers to get the assistance they need in the way that works best for them.
Thanks again for your review, and please don’t hesitate to reach out if you need anything—we’re here to help! - Ashley, Customer Success Team
Reviewed March 28, 2025
I was referred by a friend so I went with Hearing.com. It's a very good hearing aid. My hearing aids’ battery is on the outside of my ear. John, the guy who instructed me on how to use them was very good, and available anytime I had questions. They’re expensive but it was fine.
Thank you so much for your thoughtful review and for sharing your experience with hear.com! We're thrilled to hear that John provided excellent support and was there for you throughout the process—that’s exactly the kind of care we strive to deliver. We're also glad to know you're happy with the performance of your hearing aids and that they've made a positive impact.
We understand that hearing aids are an investment, and we’re grateful you chose hear.com for your hearing journey. If you ever need anything or have more questions down the road, we're always here to help! Happy Hearing! - Ashley, Customer Success Team
Reviewed March 11, 2025
I put the hearing aids away somewhere. They were more like amplifiers to me, so I made a switch. But customer service was excellent and I had no problem. The hearing aids just didn’t work for me.
Thank you for your honest feedback! While we’re sorry to hear that our hearing aids didn’t fully meet your expectations, we’re glad to know that you had a positive experience with our customer service. Our goal is always to help people find the best solution for their hearing needs, and we appreciate you giving us the opportunity to assist you. If you ever have any questions or need support in the future, we’re always here to help. Wishing you all the best on your hearing journey! - Ashley, Customer Success Team
Reviewed March 11, 2025
The specialist from Hear.com who did my hearing test and fitted me for the hearing aids was super, super good. I had to take them back once because my left hearing aid quit, and I didn't know it was because of wax buildup. He showed me the little white container with the little sticks where you take out the little white hearing piece. He even gave me one to fix them with. That's the only issue I've had. I really appreciated his time and effort, taking time with me and explaining everything. I couldn't be more pleased with any health person I have ever seen.
This was my first hearing aid. I've had my hearing tested a couple of times before and been told that I needed hearing aids. The hearing aids are great. I especially like that they hook up with my cell phone so I'm able to hear when I'm talking to someone. I've told everybody I know that they’re out there and how pleased I've been with mine.
Thank you so much for sharing your hear.com experience! We're thrilled to hear that your journey with hear.com has been outstanding and that our specialist provided the support and guidance you needed—especially as a first-time hearing aid wearer.
It's great to know that you're enjoying the convenience of your hearing aids, from improved clarity to seamless phone connectivity! We truly appreciate your recommendations and are grateful to have been part of your journey to better hearing.
If you ever need anything, we're always here for you. Enjoy your new hearing experience! - Ashley, Customer Success Team
Reviewed Feb. 26, 2025
I had a good meeting with Hear.com this morning, and I'm happy. The quality of the hearing aids are excellent. This is my second set. For some reason, they had issues and I sent them back to Hear.com. They quickly replaced them. However, it was difficult to get a live person on the phone, and I became frustrated. There's chat but it's confusing. Also, it takes a while for Hear.com to get back with the client. But Sean and Tom are excellent, so I'm very happy. I just would like to have a telephone that I could leave a number if I have issues, rather than having to wait and get frustrated.
Thank you for sharing your experience! We're so glad to hear that you're happy with your new hearing aids and that Sean and Tom provided excellent support. We truly appreciate your patience and understand how important it is to have quick and easy communication when you need assistance.
We apologize for any frustration caused by delays in getting in touch with us. Your feedback is invaluable, and we're always working to improve our response times and make it easier for our customers to connect with us. If you ever need further assistance, please don't hesitate to reach out—we’re here for you! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 26, 2025
I found out about Hear.com through social media, and the free trial they offered really caught my attention. I decided to try their hearing aids and opted for the style that was recommended. It goes behind the ear and most of the time, I hardly notice I'm wearing them, though occasionally, they make a slight sound when they come into contact with my glasses.
I enjoy their lightweight design and the fact that they are easy to use with minimal upkeep. There are some times I wonder if I really need them, then other times I'm appreciative to have them. The hearing aids have definitely impacted my life, especially in small group settings where I can now hear everyone clearly. This is important to me during interactions like bible study sessions where a dozen of us sit around a square table and I used to have difficulty hearing some of the people at the other end.
Overall, my experience with Hear.com has been very satisfying and rewarding. From start to finish, they were absolutely wonderful and I couldn't have asked for more personable service. I've already recommended them to a friend because of the fact that it's all technically online. Their online setup is very convenient, as it eliminates the need for constant back-and-forth visits.
Thank you so much for sharing your hear.com experience! We’re thrilled to hear that you took advantage of our no-risk trial and found hearing aids that blend seamlessly into your life. The lightweight design and clear hearing in group settings—especially during meaningful moments like your Bible study sessions—are exactly what we hope to provide for our customers!
We also love that you found our online process convenient and hassle-free. Hearing care should be simple, and we’re so happy to know our team made the experience smooth and supportive.
Thank you for recommending us to a friend! If you ever need anything, we’re always here for you. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
I recently decided to try hearing aids from Hear.com because they offered a 45-day free trial, which I found to be very appealing compared to other options. Although I did order another hearing aid previously, I didn't end up using them as they were quite disappointing. Before selecting Hear.com, I did my research and even consulted with my own ENT specialist, sending them my hearing test results to ensure accuracy.
So far, I am pleased with the hearing aids' performance. They not only improve my hearing capacity but also allow me to receive phone calls and listen to music directly through them. I appreciate this feature a lot. While they are on the expensive side, I found the payment options to be flexible. They offer interest-free monthly payments for a year, with the option to continue with interest or pay off the balance afterward.
One aspect I value in their service is the follow-up and support. They send reminders about maintaining the hearing aids, like cleaning filters, and are readily available to address any issues. Although my son also needed hearing aids and tried them, he didn’t find them suitable and returned them. Hear.com recommended another company that better suited his needs, which I found commendable.
Thank you for sharing your thoughtful hear.com review! We’re so happy to hear that you took advantage of our 45-day no-risk trial and found hearing aids that work well for you! It’s great to know that features like Bluetooth streaming for calls and music have enhanced your experience.
We understand that hearing aids are an investment, which is why we offer flexible payment options to make them more accessible. And we truly appreciate your kind words about our follow-up care and customer support—your hearing journey doesn’t stop after the purchase, and we’re always here to help!
We also love that you involved your ENT specialist in the process, ensuring the best fit for your needs. While we’re sorry your son’s experience wasn’t the same, we’re glad we could help guide him in the right direction.
If you ever need anything, we’re just a call away! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
I have been using Hear.com hearing aids for a couple of months now, and I'd say that I'm quite pleased with the overall process. The team, including the local audiologist I worked with, was helpful and the process was straightforward. While the hearing aids have been beneficial, they haven't been miraculous as I have severe hearing loss. They do improve my hearing somewhat, which is appreciated, especially when communicating with my grandchildren and wife.
I found Hear.com online and was attracted by the 45-day trial period, allowing me to try the hearing aids risk-free. The service was impressive, particularly due to the no-pressure attitude of the representatives I interacted with.
In terms of comfort, they're generally good, though I don’t wear them while working as I have a physically demanding job. Sometimes, they do itch a little, making me need to adjust them. Despite these minor issues, they have been a help in my daily life, reducing the need for repetition from my family members.
Overall, I would recommend Hear.com to others, appreciating the quality service and effectiveness of the hearing aids.
Thank you for sharing your hear.com experience! We’re so glad to hear that our team, your local audiologist, and the 45-day trial process made your journey to better hearing a positive one. While we understand that no hearing aid can fully restore hearing in cases of severe loss, we’re happy to know that your devices are making a meaningful difference—especially when communicating with your grandchildren and wife.
Comfort is key, and we appreciate your feedback on occasional adjustments and itching. If you ever need any tips or adjustments to improve your fit, our team is always here to help.
Thank you for your recommendation, and we’re honored to be part of your hearing journey! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
I purchased my hearing aid from Hear.com after seeing it on Facebook, as my previous hearing aids were not working well. I opted for the in-the-ear model. They are generally comfortable, but I encounter trouble with the charger. Often, the charging light does not come on until I adjust the positioning multiple times. Despite this issue, the hearing aids effectively improve my hearing, which is my favorite feature. If not for the charging problem, I would rate them a 5. Overall, they work fine for me, although I understand that results can vary depending on individual hearing loss.
Thank you for sharing your hear.com experience! We're so glad to hear that your new hearing aids are improving your hearing and providing the clarity you were looking for. We appreciate your feedback about the charger and understand how important a seamless charging experience is.
Our team would love to help troubleshoot this issue to ensure your hearing aids charge properly every time. Please don’t hesitate to reach out—we’re here to make sure you have the best experience possible! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
I've been wearing hearing aids for eight years and became increasingly dissatisfied. I read about Hear.com in the RocaNews and when I called to check into it, I did my question and answer with them. I decided it was worth a try and I got the over the ears type, which is the kind that I had before. But the kind that I had before did not have the quality or the results that this one has.
The problem that I primarily had with my previous hearing aids was that my left ear has a much greater hearing loss or frequency loss than my right ear. And if you're struggling to hear, it doesn't matter where the sound is coming from, you're not satisfied. With the kind that Hear.com put in my ear, I got the same result at first. But the audiologist sent me a new receiver that is stronger. It's the part that goes in your ear that connects to the over the ear part of the hearing aid. Now, I can hear balanced out of both ears. So, it really made a difference in being able to hear from both ears and not have to depend on just my right ear. When sound comes from a certain direction, you want to turn your head toward it. But if you can hear with that ear, you don't have to struggle.
Also, I would only wear my previous hearing aids when I was going to a meeting or out in public or going where I knew that I would need it. The ones that I'm wearing now, I wear them almost from the time I get up to the time I go to bed. I do not exercise in them, but other than during my workout routine, I use them many more hours per day than the previous version. But the most important feature of Hear.com was the audiologist's service. Their audiologist checked on me, made adjustments, sent new parts, and was not going to give up until I was satisfied with the outcome.
Thank you so much for sharing your experience! It’s incredible to hear how much of a difference your new hearing aids have made—especially in balancing your hearing between both ears. Finding the right solution can be a journey, and we're so glad our audiologist was able to work with you to get the perfect fit and performance.
We love that you're now wearing your hearing aids all day and truly enjoying the benefits of better hearing! If you ever need further adjustments or support, we're always here for you. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 16, 2025
I've been using hearing aids for more than 20 years, and I've tried quite a few over time. The hearing aids from Hear.com are the best I've had so far. The sound quality is clear, and it's much easier for me to hear now. I have an app on my phone that makes it more convenient, as it's not giving me any trouble. I don't use the Bluetooth feature often, except in my car, since I'm not very tech-savvy. As long as I can hear well, I'm satisfied. Overall, I'm happy with the hearing aids from Hear.com.
Wow! Coming from someone with over 20 years of experience using hearing aids, your feedback means so much to us! 💙 We're thrilled to hear that your hearing aids from hear.com are the best you've had so far and that they’re making conversations clearer and easier for you.
It’s great that the app is working seamlessly for you, and we totally understand keeping things simple—what matters most is that you can hear well and feel confident in your daily life. If you ever need assistance or want to explore more features, we’re always here to help. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 14, 2025
I was initially hesitant about needing hearing aids due to the cost, but my experience with Hear.com has been overwhelmingly positive. I discovered Hear.com through an online ad and decided to investigate further. Upon calling, I spoke with a representative who was well-informed and instilled confidence in me about their service. My experience from the initial call suggested that Here.com was a reputable company.
I took a leap of faith by ordering their diagnostic equipment, and was pleased with the efficient process. Within two days, I received the equipment and set up an online appointment. Knowing I had a 45-day trial period and familiar financing gave me additional peace of mind. The customer service was attentive; I felt they were genuinely interested in finding a product that suited my needs. With the support of an audiologist, I was able to select hearing aids that significantly improved my ability to isolate speech even in reverberant environments.
I appreciate the functionality of the rechargeable case for my hearing aids and the consistent communication from Hear.com, such as maintenance reminders, which lessen my worry about product upkeep. If asked, I would definitely recommend Hear.com to friends. Working with the audiologist online was seamless and I believe this model will become more prevalent in healthcare.
Overall, my experience with Hear.com has been excellent, reflecting in my high satisfaction with their customer service and product quality.
Thank you so much for sharing your hear.com experience! We know that investing in hearing aids can be a big decision, so we’re thrilled to hear that our team helped make the process smooth and reassuring for you. From the diagnostic equipment and online consultation to selecting the right hearing aids, it’s great to hear that you felt supported every step of the way.
We love that your new hearing aids are helping you isolate speech more clearly, and that the rechargeable case and maintenance reminders are making daily use even easier! Your kind words about our customer service and teleaudiology model mean the world to us, and we truly appreciate your recommendation.
If you ever have any questions, please feel free to contact our Customer Support Team, we are happy to help! Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
I tried a hearing aid from Hear.com to improve my hearing while watching TV. I chose them after seeing an infomercial, and the customer service has been excellent. The salespersons and audiologist in Albany were always attentive and responsive. However, the device itself has not met my expectations. I initially looked forward to the Bluetooth feature, expecting it to seamlessly integrate with my phone. Unfortunately, it often disconnects, bouncing between the hearing aid and the phone, which has been frustrating.
Despite attempts to troubleshoot the issue with Hear.com and my phone provider, Verizon, the problem persists. The pricing of the hearing aid does not reflect its performance, as I found Bluetooth functionality lacking, which was a major selling point for me. Hence, I would rate the customer service a 5 out of 5 for their diligence, but only a 2 for the device, especially considering the price I paid. I wouldn't recommend the hearing device based on its current performance.
Thank you for your honest feedback. We’re happy to hear that our customer service team and your audiologist in Albany provided great support throughout your experience. 💙 However, we’re sorry that the Bluetooth connectivity did not meet your expectations—your frustration is completely understandable, especially when this was an important feature for you.
While most users experience seamless connectivity, we recognize that technology can sometimes be tricky depending on the phone model and settings. We appreciate you working with both our team and Verizon to troubleshoot. If you ever have any questions, please reach out to our Customer Support Team, we are happy to help! - Ashley, Customer Success Team
Reviewed Feb. 14, 2025
I recently had an impressive experience with Hear.com. After facing issues with my left ear canal collapsing and previous dissatisfaction with other hearing aids, I decided to try Hear.com. The experience was seamless—right from the beginning, they provided excellent service with a home-based hearing test and a clear explanation of my hearing needs. The hearing aids from Hear.com have made a significant difference; they've even provided innovations like a directional app that allows me to hear the television over background noises like my stove.
The team has been responsive and quick to address any issues, like when my hearing aid wasn't charging properly due to wax build-up. I appreciated their swift support and the extra cleaning supplies they sent. Hear.com stands out for their thorough follow-up and commitment to ensuring my hearing aids are functioning well. Hear.com’s ongoing support and the excellent functionality of their hearing aids have significantly improved my quality of life. The app feature with its nature sounds is a delightful bonus, allowing me to hear the wind and birds, enhancing my daily experiences.
Thank you so much for your thoughtful hear.com review! We’re thrilled to hear that your experience with hear.com has been seamless and that your new hearing aids have made such a meaningful difference in your life. From clearer TV sound to enjoying the natural sounds of wind and birds, it’s amazing to hear how they’ve enhanced your daily experiences.
We appreciate your kind words about our team’s support and follow-up care—it’s our mission to ensure you always have the best hearing experience possible. If you ever need any assistance, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
I recently learned about Hear.com through Facebook. I've had my hearing tested before and it was deteriorating, so I discussed trying them with my wife, and she agreed it was worth a shot. I opted for the model that sits behind the ear then drops in and goes into my ear.
The functionality of the hearing aids has been impressive. I can hear much better now, reducing my need to constantly ask "Huh?" in conversations. There are occasions when I still struggle to hear, particularly in environments with multiple sources of sound, but otherwise, they function excellently.
My favorite feature is simply the ability to hear again. I struggled most with quieter tones or when multiple sounds were present, like trying to follow a conversation across a room while the tv is on. I can hear them talking, but I can't make out what they're saying.
Rated on a scale of 1 to 5, where 5 is the highest, I'd give my experience a 5. These hearing aids have significantly improved my quality of life, allowing me to hear normally again.
Thank you for sharing your hear.com experience! We’re so happy to hear that your new hearing aids have made such a difference in your daily life. Being able to follow conversations more easily and not having to say "Huh?" as often is exactly what we hope for our customers!
It’s great that you’re noticing improvements, especially with quieter tones and background noise. While environments with multiple sound sources can still be a challenge, your hearing aids are designed to help optimize speech clarity in those situations. If you ever need adjustments, we’re always here to help - just give our Customer Support Team a call. Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
I decided to try Hear.com after a previous trial with a different product that I wasn't happy with. The promise of exceptional German technology caught my attention, and I'm glad it did. I chose the model that goes behind and in the ear, and one of my favorite features is the ability to adjust the settings via my phone, especially the volume. The Bluetooth capability is fantastic; I can make phone calls or listen to music directly through the hearing aids, making them double as earbuds.
The hearing aids are rechargeable and last all day, which is very convenient. For the most part, they are comfortable to wear throughout the day, although occasionally, they can cause a slight itch. These hearing aids have significantly improved my hearing experience, even though they haven't changed my son's habit of talking while walking away from me! Overall, I'm very satisfied with my purchase from Hear.com, and I've already started recommending them to others.
Thank you for sharing your hear.com expereince! We're so glad you gave hear.com a try and that our German-engineered technology has made such a difference for you. It’s great to hear that you’re enjoying the Bluetooth connectivity, rechargeable battery, and the convenience of adjusting settings right from your phone—all designed to make hearing effortless and seamless.
We totally understand the challenge of keeping up with family members who walk away mid-conversation—if only we could fix that too! Thank you for recommending us to others, and if you ever need anything, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
My hearing aid from hear.com has both an in-the-ear and behind-the-ear component, which I find easy to insert and remove. They've been working fine so far. If I had to give them a rating, I'd give them a 5. I haven't noticed a significant change in my life since using the hearing aids as my hearing wasn't too bad initially. I had trouble understanding certain tones before, but I haven't had enough experience yet with the aids to see a substantial difference.
Thank you for sharing your hear.com experience! We’re glad to hear that your hearing aids are easy to use and working well for you so far. It can take some time to fully notice the benefits, especially if your hearing loss was mild to begin with, but we encourage you to keep wearing them consistently—over time, you may find that those harder-to-hear tones become much clearer.
If you ever have any questions or need adjustments, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 3, 2025
I had hearing aids, but I had gone in and had them adjusted several times, but things weren't working like I wanted them to. My husband said that those weren't good for me and that I ought to try the ones from Hear.com, so I did. Things are better, and they feel good. It's good quality. Recharging as opposed to batteries is easier as well. All in all, I'm very satisfied.
Reviewed Feb. 2, 2025
Hear.com contacts me periodically. I'm well pleased with it. They took me by the hand all the way through, finding out what I need and what you do with it after you get it and how to maintain it. The process was so thorough and the product is great. I hear so much about everything I didn't know I wasn't hearing from around the house. I just wish my right ear was good enough that I could use it, too. I just got one, and it's working so well. I don't have a problem replacing batteries, but I charge it up in the charging case. It holds its power. I don't have to always put something to it for it to charge my hearing aid, though. The Bluetooth is a hell of a feature, too. Overall, for what I get it, the price I paid is worth it.
Reviewed Feb. 2, 2025
I like Hear.com because they cover my insurance. But unfortunately, I've been having trouble with one of my hearing aids. The left hearing aid is not working. I'm using a different set right now. It was performing well. I was very happy with it. But that's the problem with online hearing aids. It's hard sometimes to get the help. I wonder if I should take it locally to get it looked at from my home, even if I have to pay to get help. It's not free. When I reach out to them, I call them. But I have to wait for somebody to get back to me. I don't always know how long that can take.
Hello Marina, thank you for your hear.com review. I reviewed your hearing profile with us and see that you have been in contact with one of our Customer Support agents who is assisting you with how to clean and change your wax guards on your hearing aids. Based on your review, I have asked that agent to contact you for follow up assistance. Remember, in order to keep your hearing aids working at full functionality, you need to change your domes and/or wax guards depending on how much wax build-up you have. If you're having any issues with how to change these items or if your in need of more supplies, please do not hesitate to reach out to our Customer Support team. You can either give us a call at 888.780.3450 or visit hear.com and start a live chat with our team. - Ashley, Customer Success Team
Reviewed Jan. 23, 2025
I started using hearing aids from Hear.com, after my husband suggested them to me since he had a positive experience as well. The clarity I now experience is remarkable; I can hear different tones much better, and everything is so much clearer. The customer service was wonderful during the purchase process, making the experience pleasant. In terms of quality, the hearing aids are very good, and I’m satisfied with them. I really appreciate what Hear.com has offered, and currently, I don’t have suggestions for improvement. I would confidently rate my experience as a 5 out of 5 stars.
It’s wonderful to know that the clarity of your hearing has significantly improved and that you’re enjoying the enhanced ability to hear different tones. Providing high-quality hearing aids that make a difference in our customers' lives is our top priority, and your feedback reaffirms our commitment to excellence.
We’re also delighted that our customer service team made the purchasing process smooth and pleasant for you. Your kind words motivate us to continue delivering the best experience possible for every customer.
Thank you for your 5-star rating and your confidence in hear.com. If you ever have questions or need support in the future, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 22, 2025
Initially, I was contacted by a very persistent rep named Richard Charlie, who convinced me to try them out because I knew I needed hearing aids. They were a more affordable option compared to others, and I'm grateful for that. They only take 36 bucks out of my money every month, which is fine by me. The hearing aids' functionality is great. I no longer need to hold my phone to my ear because I can use the microphones directly in the hearing aids to receive calls. They even alert me to phone calls and notifications, which I find incredibly useful. Even without my phone nearby, they work wonderfully. While I admit I haven’t fully explored all the features yet, I can say that they have helped me immensely in day-to-day situations. I look forward to learning more about them in the future. Overall, these hearing aids have greatly improved my quality of life by allowing me to hear better.
We're also delighted that our affordable payment plan works well for you—it’s important to us to make better hearing accessible to as many people as possible. It sounds like you’re making the most of your hearing aids already, and we’re confident you’ll continue to enjoy discovering all the features they have to offer.
If you ever have questions about your hearing aids or need assistance exploring their full capabilities, please don’t hesitate to reach out. We’re here to support you every step of the way. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 22, 2025
I came to choose Hear.com because of the German technology and I'm satisfied with the product. I'm having a little trouble adjusting to it and I can't seem to get the sound level but I think it's just me not being able to adjust it correctly. Also, I feel confident at them as a company and organization and I feel that if I have any urgent problems, I can contact them and they'd stand behind it. I am impressed with the staff. They have wonderful communication, they're very genuine, and they appear to be committed to the position, which I appreciate, especially in today's society.
Reviewed Jan. 22, 2025
I recently had the chance to try out hearing aids from Hear.com based on my wife's research as my old ones were not very effective. Although the service isn't in-person, Hear.com provides excellent advice and answers whenever we have questions. The hearing aids themselves are not as miraculous as some advertisements suggest; they don't make everything crystal clear like natural hearing but certainly help with understanding conversations better.
Comfort-wise, they're great. I often forget I'm wearing them until I go to bed. My previous experience at Costco didn't offer much insight into the workings of hearing aids, but with Hear.com, I've learned more about maintaining them, like changing the little filter every month. This self-service aspect has been informative because we deal with everything remotely, which they navigate very well.
We’re thrilled that you’ve found the self-service tips, like changing the filters, helpful and empowering. Your feedback highlights the value of ongoing education, and we’re here to continue supporting you every step of the way. If you ever have additional questions or need assistance, don’t hesitate to reach out. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 3, 2025
I've had a great experience with Hear.com and it continues to be positive. The standout aspect for me is their top-notch customer service. They consistently checked in on me throughout the process, and their follow-up was impressive. The quality of the hearing aids is excellent, offering great value for the money. A notable feature is the Bluetooth capability, though I wish I had opted for a model that could connect to my television. Nonetheless, it's a solid product, and I'm pleased with their service.
Reviewed Dec. 24, 2024
I recently decided to try hearing aids from Hear.com after reading about their updated products and reasonable prices online. I interacted with two representatives during my purchase, and both were very pleasant. The person who conducted the fitting was excellent.
Regarding cost and quality, I find the price to be reasonable for what was offered. My favorite feature of the hearing aid is the rechargeable battery, which is very convenient compared to constantly replacing batteries. While some adjustments aren't perfect, the ones I use most often work quite well.
I appreciate the ease of replacing the wax filter in this model, which is an improvement over previous versions I've used. One minor drawback is the design of the charger; it lays flat, which could take up more space than one that stands upright, particularly when traveling.
For ratings, I'd give Hear.com an overall 4 out of 5, with a 5 for pricing, a 5 for customer service, and a 4 for the product itself. The app used to interact with the hearing aid would receive a 3 from me.
Reviewed Dec. 21, 2024
My experience with Hear.com has been quite positive. I initially decided to try them after having an unsatisfactory encounter with another hearing aid provider. The customer service and sales representatives at Hear.com were particularly impressive. The representative I interacted with was exceptionally helpful, offering to assist me in any way possible. She said I can call and make an appointment. When it's time to change the little black ends that fit into the ear, she would show me how. She said it would probably be about three months and it's three months right now but I'm gonna wait till after the first of the year. There's too much going on right now.
The cost of the hearing aid felt reasonable, especially since I managed to get a significant discount by opting for a model from the previous year.
In terms of functionality, the hearing aid has notably improved my ability to engage in conversations without asking people to repeat themselves, unless they speak too softly. This has had a positive impact on my daily interactions. I even recommended Hear.com to a friend and shared their contact details with her.
Overall, I am very pleased with Hear.com and the hearing aid. The product, service, and price all receive top ratings from me.
Reviewed Dec. 20, 2024
I recently decided to try hearing aids from Hear.com after reading reviews online. The company offered a 90-day return policy, which gave me the confidence to make the purchase without worry. The sales process was seamless—the customer service agent was exceptionally helpful, making it one of the best customer service experiences I've had. They followed up appropriately, sent emails, and set up appointments, demonstrating a high level of professionalism.
As for the product, I am exceptionally pleased. The hearing aids are so comfortable that I sometimes forget I'm wearing them, even when going to bed. Additionally, I've had a great experience with their app, which works perfectly and does exactly what I need it to do.
Reviewed Dec. 19, 2024
I had a terrible hearing experience before contacting Hear.com and chose them after seeing their ads on Facebook. I opted for hearing aids that fit both behind and in the ear. My favorite feature is the Bluetooth capability, which has been very helpful. The customer service and sales teams at Hear.com have been excellent whenever I needed assistance; they always take care of any issues I have.
The cost might be a bit high, but the quality makes it acceptable. The purchase has positively impacted my life, as I can now hear significantly better. The hearing aids are rechargeable and hold a charge for about 10 hours.
Overall, I'm highly satisfied with Hear.com, and I would rate their customer service, hearing aid product, and sales process all highly. I would recommend Hear.com to others seeking hearing aids.
Reviewed Dec. 18, 2024
I first discovered Hear.com when I was doing some research online for hearing aids. I was drawn to the brand because of its German technology and the fact that it's an American-made company. I'm familiar with Bosch, and I've always respected their history, which added to my interest.
In terms of the hearing aid functionality and performance, I encountered some challenges. Initially, I had a Samsung phone, and there were connectivity issues with the app. Even after switching to an Apple phone, I still face similar problems. Interestingly, I find using the phone app for controlling the hearing aids more efficient than using the buttons on the devices themselves. The buttons on the right side control the right hearing aid volume, but not the left one, and I haven't fully explored the issues with the left side yet. The other thing is, even using the phone app, where you should be able to switch the hearing to focus on something, I still wind up with a lot of background noise. Despite these issues, the hearing aids do help in improving my communication in smaller group settings, which I appreciate.
Regarding my interaction with Hear.com, I've found their service to be commendable. Adele and my hearing specialist, Larry from Duluth, have been particularly helpful. However, I occasionally delay addressing my hearing aid issues, which is on me more than on them. I'd rate Hear.com around a 4. Despite some functionality issues like audio only coming through one hearing aid during calls or difficulty focusing the sound direction, the overall experience has been positive. These hearing aids have certainly enhanced the quality of my communication, which is invaluable to me.
Reviewed Dec. 18, 2024
I chose Hear.com due to its reputation and competitive pricing. I compared several options before deciding, and I found Hear.com to be a good fit. The sales representatives were very professional and thorough in their interactions. Although I'm still evaluating the product's value, the hearing aid has had a somewhat positive impact on my life so far.
Reviewed Dec. 18, 2024
I first learned about Hear.com through their advertisements in the Kim Komando newsletter and also in Axios Des Moines. They came highly recommended, so I decided to give them a try. I chose the Horizon 9 hearing aids and my experience has been excellent.
The hearing test was incredibly high-tech; they even sent me an iPad with various connected devices. An optical pen checked my ear canal, and after the diagnosis, the hearing aids were programmed. I've been really impressed with how they work. There was a minor adjustment needed to enhance my music experience, but overall, they fit snugly and are easy to manage.
I love the connected app that lets me adjust settings. In meetings, I can suppress background noise and enhance the treble, allowing me to hear people clearly. My favorite feature is how it improves my ability to participate in discussions, especially with other women, which makes up a significant part of my life.
I recommend Hear.com to friends and family, noting that while the hearing aids are expensive, they offer payment plans. If you aren't satisfied with your current hearing aids, investing in Hear.com's products is absolutely worthwhile.
Reviewed Dec. 18, 2024
My experience with the Hear.com hearing aids has been satisfactory. They're the #2 rated hearing aids according to what I read online. They work well, allowing me to hear better. They have Bluetooth capability, which allows me to connect to my phone.
A downside is the service policy; Hear.com provides four complimentary visits for hearing aid assistance, but subsequent visits cost $150 each, which I find expensive. But I'm gonna wear them because I've paid $4,100 which is way too much money for them. When I'm wearing them though, I forget I've got them on. I have to be careful so I don't get in the shower or go to bed with them on because I forgot I've even got them in there. But overall, I'm satisfied with the product. My family often reminds me to wear them for clearer communication.
Reviewed Dec. 18, 2024
I saw Hear.com advertised on Facebook and everything seemed very safe, with a money-back guarantee if unsatisfied. The process was smooth and straightforward; all steps are clearly outlined on their website. Everyone I interacted with at Hear.com was incredibly friendly and trustworthy, which is not something you always find these days.
The hearing test was particularly impressive. I was accustomed to going to a soundproof booth for tests, but Hear.com provided a convenient option with headphones. A representative guided me through the process, which was professional and effective. He even provided some words for my wife to say, which helped fine-tune my hearing aids.
Regarding the hearing aids themselves, they are discreet and rest behind the ear with part inside the ear canal. The fact that they are rechargeable is a huge plus for me. I wear them all day and charge them overnight, making them ready for use every morning.
One of my favorite features is the Bluetooth capability, which allows me to listen to music and even conduct phone conversations. It offers excellent sound quality, enhancing my daily life significantly.
I’ve recommended Hear.com to several friends already. Their customer service is outstanding; once, when there was a minor issue with my first set of hearing aids, they promptly sent me a replacement, showing a deep commitment to customer satisfaction. Although they are somewhat expensive, they are on par with other high-quality brands I’ve tried in the past. The hearing aids that I'd gotten 10 years ago were $5,800, and these ones are $5,150.
Overall, my experience with Hear.com has been a definite 5-star one. The ease of use, particularly with the app for adjustments, reaffirms my decision to choose them. I couldn't be happier with my purchase.
Reviewed Nov. 24, 2024
I already wore hearing aids and I was in the process of thinking about replacing them. It worked out that I called Hear.com. I got the device that goes behind, but it also goes inside the ear. It's excellent and the price is about in the same range as the ones that I had before. Also, my previous hearing aids used batteries, but these new ones have a charger, which is more convenient. I have the Horizon app and I hear my phone through my hearing aids. It's essentially the same as the one I used previously, so it was very easy to understand and use. Hear.com's communication was extremely good. They told me exactly what was going to happen, when I would receive things, and what I would do. They also arranged to have a local audiologist here that was fairly close to where I live. And they met all of those commitments.
Helen, thank you for sharing your experience! We’re so glad to hear that everything worked out perfectly with your decision to replace your hearing aids and that you’re enjoying the convenience and features of your new devices. The combination of behind-the-ear and in-ear design, rechargeable capabilities, and the Horizon app integration seems to have made a great difference for you, and we’re thrilled to know it’s been an easy transition.
It’s also wonderful to hear that our communication and follow-through met your expectations, from coordinating delivery to arranging a local audiologist for you. Providing clear guidance and ensuring convenience are top priorities for us. Thank you for choosing hear.com. We’re here to support you anytime you need assistance. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 21, 2024
I've worn hearing aids for 15 years and the Horizon IX hearing aids from Hear.com are the best I've ever had. I was a bit skeptical at first of dealing with an online company but once I inquired with them I found out that they actually have local offices to go to and they also offer virtual appointments with a hearing doctor if needed. I felt very well informed before my appointment as my rep Veit (he's **) educated on the different types of hearing aids, what I could expect, explained pricing and how much my insurance would help. They have a 6 week no risk trial, so I figured there was nothing to lose. These are the first hearing aids I've ever worn that makes hearing in loud places easier. I'm so glad I reached out to them and can't recommend them enough!
Ray, thank you for sharing your experience! We’re thrilled to hear that our Horizon IX hearing aids are the best you’ve had in your 15 years of wearing hearing aids. It’s understandable to be skeptical about working with an online company, but we’re so glad you found value in our local office support and virtual appointment options.
It’s wonderful to hear that Veit provided you with thorough information about the hearing aids, the process, and how your insurance could help, making you feel well-prepared for your appointment. The fact that these hearing aids have made it easier for you to hear in loud places is fantastic, and we’re so happy they’ve exceeded your expectations. Thank you for choosing hear.com, and for recommending us so highly! We’re here to support you anytime you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 13, 2024
I first heard about Hear.com quite a while ago when I was trying to find the right hearing aids. I chose Hear.com due to the helpful interactions I had with their representatives. I've been a hearing aid user for about five years and previously tried other brands before settling on Hear.com. I find their hearing aids comfortable and high-quality, and I haven't experienced any problems. One of the things I like most about Hear.com is how easy their products are to manage and start using. Overall, I'd rate Hear.com highly and would recommend them to others.
Richard, thank you for sharing your experience! We’re thrilled to hear that your interactions with our representatives helped you choose hear.com and that you’ve been enjoying the comfort and quality of our hearing aids. It’s great to know that our products have been easy to manage and use, making your journey with them seamless. We truly appreciate your kind words and your recommendation—it means a lot to us. Thank you for trusting hear.com, and we’re here to support you whenever you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 13, 2024
These hearing aids have significantly improved my life, especially in noisy environments. They effectively block out excess noise, allowing me to focus on what's important. I opted for the in-the-ear style, and it really clarifies sounds when I'm wearing them. I've called Hear.com a couple of times for different issues, and they're on top of things.
Lynn, thank you for sharing your experience! We’re so glad to hear that your hearing aids have made such a positive impact, especially in noisy environments. It’s wonderful to know that the in-the-ear style is working well for you and helping to clarify sounds in your daily life. We’re also thrilled that our team has been able to provide prompt and effective support whenever you’ve needed assistance. Thank you for choosing hear.com, and we’re here to help whenever you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 12, 2024
I complimented the young lady as to how well she handled herself, talking to me about it and made me interested in the hearing aids. Her explanation really impressed me, and I decided to give the hearing aids a try with their 45-day trial. These hearing aids have been excellent for me. I'm 80 years old, and they've helped me hear things I hadn't heard in years, like birds chirping outside. Even though I'm a widower living alone and don't always wear them when I'm busy outside, their performance has been outstanding over the three months I've had them.
Before using the hearing aids, my hearing was muffled, and I struggled with clarity in conversations. My late wife used to notice it a lot. I had hearing aids before, but they don't compare to these. The current ones have helped with my phonics, and even though I'm tone deaf, I can hear much better with them. The clarity has significantly improved. The staff is always there to assist me when needed, which provides a lot of reassurance. These hearing aids have also had a great impact on my life. They've even got my granddaughter and daughter reminding me to wear them, which tells me they're working well!
It’s wonderful to know these hearing aids have made a meaningful difference in your life, especially after your previous experiences with other devices. The fact that your family notices the impact and encourages you to wear them speaks volumes about how well they’re working for you. We’re also glad that our team has been there to assist and reassure you whenever needed. Thank you for trusting us at hear.com, and we’re honored to be a part of your hearing journey. Please don’t hesitate to reach out if there’s ever anything we can do to support you further. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 12, 2024
I chose Hear.com for their hearing aids primarily because they offered a price I found to be much more reasonable compared to other companies. I opted for the model that is supposed to be invisible. While I know they can sometimes be seen if I turn my head a certain way, they are much more discreet than the previous ones I had which had wires around the ear. With the current ones, I am more pleased since they fit snugly down in my ear canal.
The hearing aids feature Bluetooth technology, which allows me to regulate them easily, though I couldn't pinpoint a specific favorite feature. They are rechargeable, and while I can't say exactly how long they take to charge, I usually let them charge overnight and they last well throughout the day. I've never experienced them running out unexpectedly.
Overall, I would rate my experience a five out of five due to the excellent customer service, the quality of the product, and especially the reasonable pricing I found compared to others in the market.
Your kind words about our customer service and the quality of the product mean so much to us. Providing high-quality hearing solutions at a reasonable price is one of our goals, and we’re delighted we could deliver that for you. Thank you for choosing hear.com, and we’re here to assist you anytime you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 30, 2024
I chose Hear.com because there was a promotion running at the time that I decided to take advantage of. I went with a behind-the-ear style hearing aid, and my favorite feature is its ability to connect to my phone, which I use all day long. The interactions I've had with Hear.com's sales and customer service teams have all been very positive. Regarding cost, I think it's reasonable in relation to the quality of the hearing aids I received. The purchase hasn't significantly impacted my life one way or the other, but I have noticed a slight improvement in my hearing, especially with noise levels. Overall, it's been a positive experience.
Frances, thank you for sharing your feedback! We’re glad to hear that our promotion and behind-the-ear style hearing aid fit well with what you were looking for. It’s wonderful to know that the phone connectivity feature has been helpful in your day-to-day, and we’re pleased that our team has provided positive interactions along the way. We aim to offer a balance of quality and value, so we're happy you feel the cost is reasonable. Most importantly, we’re glad to hear your hearing has improved, especially in managing noise levels. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 29, 2024
I have had a problem with my hearing aids and for over 2 weeks I have reached out to customer service and I still have no resolution. I was promised a Manager would call me within 72 hours, that was a week ago and no one has called me. They will say anything to make a sale. I would not buy hearing aids online again.
Arnon, thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. It’s disappointing to hear that our communication did not meet the standards we aim for, and we are truly sorry for the delay in resolving your concerns. To make up for the inconvenience, we have processed a refund for the cost of the charger, as we understand that it was sent to the wrong address. Please know that we take your feedback seriously and are committed to improving our customer service. If there’s anything further we can do to assist, please don’t hesitate to let us know. Thank you for giving us the opportunity to address this, and we apologize again for the negative experience. -Samantha, Customer Success Team
Reviewed Oct. 22, 2024
I heard about Hear.com through an online ad, and it seemed like the right choice after speaking with their representatives. I chose their hearing aid with a little plug that goes in the ear, although I'm not sure of its proper name. So far, I'm really satisfied with it; it’s comfortable to wear, easy to operate, and simple to clean.
I haven't explored all the features yet, but I appreciate being able to listen to my phone through them with Bluetooth connectivity, which works well. The hearing aids have significantly improved my life—I can now hear conversations again, especially at work, which I struggled with before.
Dennis, thank you so much for sharing your experience! We're delighted that you found us through an online ad and that our team could help you find the perfect hearing aid. It's great to hear that the fit is comfortable and that you’re enjoying the ease of use and cleaning. Bluetooth connectivity is such a game-changer, and we’re glad it’s working well for you! Most importantly, we’re thrilled that your hearing aids have made such a positive impact on your life, especially in helping you stay connected at work. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 20, 2024
I discovered Hear.com online and reached out to them for their services. They coordinated with a local hearing aid center for my hearing tests. The hearing aids I received have features like Bluetooth and allow for focused listening in settings like restaurants. Compared to my previous hearing aids, these are more modern with updated features. They require charging about every three days and come with a convenient charging case. Overall, I recommend Hear.com. I liked everything that I got from them. I found the price reasonable and the customer service excellent.
Lise, thank you for sharing your positive experience with hear.com! We’re so glad to hear that our coordination with your local provider and the modern features of your hearing aids, like Bluetooth and focused listening, have made a difference for you. It’s wonderful to know that you’re finding the charging case convenient and the overall experience to be a step up from your previous hearing aids.
We’re especially happy that you found our customer service excellent and the price reasonable. If you ever need further assistance or have any questions, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
Lately, the hearing aids haven't been that helpful when I'm listening to the television. I try to change them every so often and do what I've been told to do and that's to clean them and change the little thing on the tip. I need another session, but I haven't called in. I'm going to try to get an appointment in the next month or two.
Lorraine, thank you for sharing your feedback with us. I'm sorry to hear that your hearing aids haven’t been as helpful when listening to the television lately, but I'm glad you’ve been following the recommended cleaning and maintenance steps. It’s great that you’re planning to schedule another session—our team will be more than happy to assist with any adjustments to make sure your hearing aids are working at their best. Additionally, we sell an accessory called the TV Streamer which allows your hearing aids to connect to your TV for a better listening experience.
Please don't hesitate to reach out whenever you're ready to schedule that appointment. We're here to help, and ensure you get the most out of your devices. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
I tried other hearing aids, but they didn't work out. They were too bulky and weren't real hearing aids. All they did was amplify the sound. It didn't help me with my hearing problem so I almost gave up on hearing aids. Then I saw Hear.com and all the positive feedback. I contacted them and gave them a shot. I like Olivia. She was kind, knowledgeable, and superb. She conducted the test and found out if I purchased, it would have to be adjusted according to my hearing, which worked out perfectly.
After the 40 days, I paid my monthly fee, which I was happy to do. The hearing aids were pricey ($3,400), but you get what you pay for. I am so very happy with my hearing aids. You could adjust it by the Hear.com app, which I really love. I'm not raising the TV volume anymore, which I had to do even with the old hearing aids. I understand conversations better and don't get frustrated. Overall, it's very good for my health. I keep them in at least eight hours a day. They're so light, I forget I go to bed with them.
Joseph, thank you so much for sharing your experience with hear.com! We're thrilled to hear that after trying other options, you found success with us and that your hearing aids have made such a positive impact on your daily life. It's wonderful to know that Olivia was able to guide you through the process with care and expertise, ensuring your hearing aids were perfectly adjusted to meet your needs.
We're also glad to hear that you're enjoying the convenience of our hear.com app and that you're now able to enjoy clearer conversations and a better overall experience. It’s especially great to know that these hearing aids are making a real difference in your overall health.
If you ever need anything, don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
My friend got hearing aids at Hear.com and told me about it. I like my hearing aids and everyone there was really nice. The functionality is satisfactory although I might need to adjust them better. Overall, I would rate my experience as a four out of five.
Kathleen, thank you for taking the time to share your feedback! We're so glad to hear that you’re enjoying your hearing aids and that your overall experience with hear.com has been positive. It’s great to know that our team was able to assist you, and we appreciate your friend's recommendation.
If you feel that your hearing aids might need some adjustments, please don’t hesitate to reach out. We're here to ensure you get the best possible experience and would be happy to help fine-tune them.
Thanks again for your review, and we look forward to helping you with anything you may need in the future. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
I recently got my second pair of hearing aids from Hear.com. My first pair, which I got in 2021, wasn't ideal because as a nurse, wearing masks and glasses would often cause the hearing aids to fall off from behind my ears. It wasn’t a great experience back then. When I and my family noticed my hearing was worsening, I reached out to Hear.com again. This time, the experience was completely different. They provided me with a tablet and temporary hearing aids to try out, and I had Zoom calls with them at home to learn how to use and adjust the hearing aids. Plus, they introduced a new app for the hearing aids on my phone, which was fantastic. This newer experience has been very positive.
The hearing aids I have now are wonderful. They come with a compact charging case that I can carry to work, and charging them doesn’t take long. The app on my phone works very well and is much more involved than the first time I had the first hearing aids. The new hearing aids are more comfortable and smaller than the original ones I had. Overall, I’m very happy with them.
At work, I can now hear patients clearly when they speak to me in the lobby. The clarity of sound is very good, which has positively impacted my daily life.
Linda, thank you for sharing your detailed experience with hear.com. We're so glad to hear that your second time around with us has been a much more positive experience and that you’re enjoying the newer hearing aids! It’s great to know that the addition of the tablet, Zoom calls, and the app made the setup process smoother and more convenient for you, especially with your busy schedule as a nurse.
We’re thrilled to hear that the new hearing aids are not only more comfortable and smaller but also come with the convenience of a compact charging case and a well-functioning app. Most importantly, we’re so glad that you can hear your patients clearly, and that these hearing aids have made such a positive impact on your daily life.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 14, 2024
I chose Hear.com for my hearing aids because their performance seems to match that of my previous Beltone aids, but they're a bit less expensive. I found out about them through a flyer and I've had an excellent experience with their sales and customer service teams, particularly the person who set up my hearing aids. The hearing tests and time with the audiologist have also been excellent.
A friend asked about my experience, and I shared that it's been quite positive overall. The hearing aids have modern features like Bluetooth, and I appreciate that they are rechargeable, freeing me from dealing with batteries like I did with my old Beltone aids. I charge them nightly. If I had to rate my experience with Hear.com, I would give it five stars.
Gerald, thank you so much for your detailed and thoughtful review! We're thrilled to hear that you’ve had such a positive experience with hear.com, from our sales and customer service teams to your hearing tests and time with the Audiologist. It's great to know that our hearing aids have matched your expectations, especially with the added convenience of modern features like Bluetooth and being rechargeable.
We’re also delighted that you’ve shared your positive experience with a friend—it means a lot to us when our customers recommend us to others. If you ever need any further assistance or have more questions, don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 3, 2024
I decided to get hearing aids because my family kept complaining, "Grandmother, you can't hear." We'd be repeating things over and over. I went to have an audiological done, and it didn't find me a high risk, but I was told that eventually if people started complaining, "I just said that. Did you hear me?" then maybe I should look into it. I looked up hearing aids on the internet, and once I contacted Hear.com, the procedure was so easy that I didn't hesitate. I went on and did what I needed to do.
Starting to use the hearing aids was fine. I have arthritis and I had my granddaughter with me in case I needed to manipulate things. She sat there with me as they were training. When I had an issue with something, I was able to contact Hear.com and they got back with me. It was a virtual training, and the rep showed me what to do online. It worked well. I don't wear my hearing aids as often as I should though. They told me that, “You should be wearing them all the time,” but sometimes I don't because it's not convenient at the time to be able to do it. For example, if I'm getting ready to go swimming then I forget and I leave the hearing aids off. Other than that, the experience was good.
My hearing aids are working well. At one time, I had a problem that I couldn't hear out of one very well, so I called Hear.com and they told me what to do and what to be careful about doing. 'Cause sometimes I'd hit it and I was turning it down or turning it off and didn't realize that. Overall, I'd recommend Hear.com to a friend. I used to talk really loudly and I've found myself talking with a lower voice, which is good. I also don't have my children tell me over and over, "Did you hear me?" or tell them they have to repeat.
Aeneid, thank you for sharing your wonderful story and experience with hear.com! We're so glad to hear that the process was easy and that your hearing aids have made a noticeable difference in your life. It’s heartwarming to know that your family no longer has to repeat themselves and that you're able to communicate more easily.
We’re also happy to hear that our team was able to guide you through any issues you encountered and that you’re feeling more confident with your hearing aids, even with your granddaughter by your side for support. It’s understandable that wearing them consistently can be a challenge, but we’re here to support you whenever you need assistance.
We truly appreciate your recommendation and are thrilled that your hearing aids are helping you adjust your voice and reconnect with your loved ones. If you ever need further assistance, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 2, 2024
When I talked to the rep who was answering Hear.com's phone, I was impressed. I was still doubtful, but with the Clinic-in-a-Box, it turned out to be a whole lot better experience than on what I did in the real clinic. They did the hearing test online. They had different pitches of tones and I would respond every time I heard it. When it disappeared, I quit punching the button. When it reappeared after a few seconds, I punched my button again. It confirmed my hearing faded out and Hear.com adjusted accordingly. I'm happy about it.
However, the hearing aids forget about my phone every little bit. Right now, my phone doesn't communicate with my hearing aids. I had to have one replaced and we paired it up. It said it was re-paired, but it had two lines with the right and left on each line. One of them showed the left one was connected and the other one showed the right one was connected. But it was not. Now, neither one of them communicates with my phone. Otherwise, I'm real pleased with them. One if its features is it's rechargeable. I put them on when I get out of bed in the morning and take them off when I go to bed in the evening. Some days when it's real hot and sweaty, I don't wear them because that right one continues to fail on me. I put it aside and wait a couple of days to mount it up again, and it would be working.
James, thank you for sharing your detailed experience with hear.com. We're thrilled to hear that you found our Teleaudiology experience more convenient and effective than your previous clinic visits and that you're happy with your hearing aids overall. It’s great to know that they’ve made a positive impact on your hearing.
However, we’re sorry to hear about the connectivity issues you're facing with your phone. It’s important that your devices work seamlessly, and we’d love to help resolve this issue for you. Please feel free to reach out to our customer support team so we can assist you with troubleshooting or making any necessary adjustments.
We appreciate your feedback and are glad to hear you’re pleased with the overall experience. We’re here to ensure everything works perfectly for you, so don’t hesitate to contact us if you need further assistance. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 22, 2024
Hear.com stayed in touch with me in the last couple of years, which made me decide on them. The customer service rep put me in touch with the local company that I worked with and I bought the behind-the-ear hearing aid. I like the noisy environment mode. I had moderate hearing loss and since I’ve had the hearing aid, my wife doesn't complain as much. The cost was okay and part of it was covered by insurance.
Joel, thank you for your thoughtful review! We’re delighted to hear that our consistent communication helped you choose hear.com and that you're satisfied with your behind-the-ear hearing aids. It’s great to know that features like the noisy environment mode are making a positive difference for you, and we’re happy to hear it’s also made life easier at home!
We’re glad the cost worked out with your insurance as well. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 22, 2024
I got the behind the ear hearing aids from Hear.com. The quality is very good and so was the rep.
Gary, thank you for your kind review! We’re thrilled to hear that you’re happy with the quality of your behind-the-ear hearing aids and that your experience with our representative was positive. Your satisfaction means a lot to us. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 21, 2024
The hearing aids I have now are a lot harder to put in. It has moving parts. But the quality of the sound is excellent. I'm very satisfied.
Patrick, thank you for your feedback! We're glad to hear that you're satisfied with the excellent sound quality of your hearing aids. Can you please clarify what you mean by "moving parts" that make it more difficult to put your devices in your ears? We would appreciate the feedback and the chance to improve your experience. Should you have any questions or concerns, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 21, 2024
I filled out something online, then Hear.com called me. They sent me a box and I did the testing online with a specialist. It was easy and hassle-free. My hearing aids go on top of my ear, but then there's a wire that goes down into my ear hole. I got them in January, and I didn't like them at all in the beginning. There was an echo in my head, and I can hear myself talking and chewing. It was horrible, but Hear.com worked with me to completely work all the bugs out of them. My hearing aids are good, and my favorite feature is the Bluetooth. I can listen to my radio while having them in my ear, and I can answer phone calls. Besides that, I have to charge them every day, and I have an app as well.
Charlene, thank you so much for sharing your detailed experience with hear.com! We’re glad to hear that the initial process of testing and getting your hearing aids was easy and hassle-free. We understand that getting used to new hearing aids can sometimes be challenging, and we’re thrilled that we could work with you to resolve the issues you initially faced.
It's great to know that you're now enjoying your hearing aids, especially with the Bluetooth feature for listening to music and answering calls. If you ever need any further assistance or adjustments, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 20, 2024
I purchased Hearing Aids from Hear.com in April 2024. They sent a box with all the equipment to test my ears at home. A return label was included. After testing my hearing I returned all the equipment in the box provided on 4/29/24. Hear.com received the equipment on 5/13/24 at their Denver Facility. Signed for by Phil. UPS Tracking **. On 9/19/24 I received a call from Hear.com claiming they did not receive the equipment. IMO this is an attempt to charge me for equipment they received and misplaced. I do not recommend Hear.com! The company is disorganized.
Raymond, thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience this situation has caused. After reviewing the details, I want to confirm that we have, in fact, received the equipment back at our headquarters. Unfortunately, it was not properly noted on the account originally.
We deeply regret any confusion or frustration this may have caused and appreciate your patience while we resolved the matter. If you have any further questions or concerns, please don't hesitate to contact us. Happy hearing! -Samantha, Customer Success Team
Reviewed Aug. 23, 2024
This is a very comfortable hearing aid to wear, but it should not be compared to Apple Airpods. My charger has failed twice in the first year of ownership, while my Airpods charger is still working 5 years after purchase. Hear.com will replace the charger, but I doubt they will do this for the lifetime of my hearing aids and I'm left without hearing aids until a new charger arrives. As a policy, the customer service staff is overly zealous and accommodating before purchase and completely uninvested in customer experience after purchase. This may have something to do with why Hear.com dropped from the top of Forbes's review ratings last year to the bottom of the list this year.
Janet, thank you for your feedback, and I appreciate the opportunity to speak with you today. I’m glad to hear that the replacement charger is working well, and we’ve successfully received the defective one back. To ensure you have everything you need, I’ve arranged for my team to send out additional wax guards and domes.
I’ve also reached out to you via email so you can contact me directly if you ever need assistance in the future. We’re committed to making sure you have the best possible experience, and I’m here to help with any questions or concerns. Thank you again for your patience and for allowing us to resolve this. Happy hearing! -Samantha, Customer Success Team
Reviewed Aug. 11, 2024
I liked what Hear.com had to say and they were very quick about getting service to me. But when I had lost both hearings aids, and the original number I called couldn't help me and they didn't have the number for anybody that could. I had to buy a new set and the price is a little high. Also, I would like to have different colors. When my hearing aids fall out of my ear, they blend in with the flooring. I also take them out when I fall asleep then I can't find them when I wake up. The color red would stand out and I could find it quickly.
Reta, thank you for sharing your experience with hear.com. We’re glad to hear that you were satisfied with our initial service, but we’re sorry about the challenges you faced after losing your hearing aids.
I apologize for the difficulty in getting assistance. Please make sure you are contacting our Customer Support Team at (888) 780- 3450. Regarding your request for different colors, unfortunately, our hearing aids do not come in red. Since you’ve had the replacements for over a month, we're unable to exchange them at this time.
We appreciate your understanding and your valuable feedback. If there’s anything else we can do for you, please let us know. Happy hearing! -Samantha, Customer Success Team
Reviewed July 26, 2024
I read on different companies, and Hear.com seemed slightly better than the rest. They don't have a brick-and-mortar down here where I can drop my hearing aids, get them fixed. But they asked me what I needed. We talked back and forth about what I needed and if I had any problems. If they couldn't answer my questions, they contacted somebody that could.
Judith, thank you for your thoughtful review! We're glad to hear that you chose hear.com and found our service to be satisfactory. We appreciate your feedback about the helpful communication and support you received from our team.
Your satisfaction is important to us, and we're here to ensure you have a positive experience with your hearing aids. If you have any further questions or need assistance, please don't hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed July 24, 2024
Customer service is very important to me. When I ask a question as a buyer and a consumer, I want the person I'm talking to, not to be all about the money? I asked a simple question what was the price of the hearing aids? $6000 with the latest 2024 technology. They are made in Germany, and know one has that technology out. I told her I went to Costco and tried to pairs for under $1,500 to $1,600 Philips with the latest technology and Jabra enhanced select 300 with 2 mics in the ear, directional microphones.
Please, do your homework before you get ripped off by a salesperson. What are you looking for in a hearing aid, look at YouTube and other resources before you buy. If your Medicare insurance covers the cost, which mine is $2000 the Medicare company is going to send you to get tested to their reps for a test and you have to buy their hearing aids. I like the Jabra enhanced select 300 model. I got tested by Costco, great job, but they did not accept it. So I have to go get tested my Medicare list. Sucks.
After 65 you should have the right to decide what you want to wear, how to comb your hair, and what hearing aids you want! Viva la Vida. Love what you do and do what you Love. Go to YouTube: "**", over 200 videos with my original compositions. Enjoy Life, go where no woman or man has gone before and buy what the hell you want! Put bacon, jalapeno and 2 kinds of cheese with a side on onion rings. Hearing is important to all of us, make sure your able to always turn the volume off! When the kids and relatives come over to vent! I liked the Jabra enhanced select 300 with 2 mics in the one ear. Yeah baby, I can hear you now. I am a composer of music, entertainer and music teacher, with 2 master degrees in composition and media. Looking to license my music to someone, anybody work in the business. Click a like and leave a comment. Thank You and beware of greedy sales people.
Ruben, thank you for taking the time to voice your concerns. We appreciate the detailed feedback. We understand how important it is to make an informed decision when purchasing hearing aids, and we appreciate your perspective.
We strive to provide transparent and helpful information to all our customers. We're sorry to hear that your experience did not meet your expectations regarding pricing and service. We aim to offer high-quality products with the latest technology, but we understand that comparing different options and prices is crucial. We encourage all customers to research thoroughly, as you have, to find the best solution for their hearing needs. Your insights on various hearing aids and the importance of personal choice are valuable.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We are here to help you make the best decision for your hearing health. All the best! -Samantha, Customer Success Team
Reviewed July 23, 2024
Everything went well. Hearing test, customer service, delivery, fitting. Smooth as glass. Then, I lost my hearing aids. I had the empty recharger/storage container, but no hearing aids. How in the world? I got my replacement pair at a reduced price, but still had to pay. It's the charger container. If you drop it, it opens on impact and ejects the hearing aids in every direction. Ask for a better charger.
Kamron, thank you for your feedback and for sharing your experience. We're glad to hear that the initial process, including your hearing test, customer service, delivery, and fitting, went smoothly. However, we are sorry to hear about the loss of your hearing aids and understand how frustrating that must have been. Your feedback regarding the charger is valuable, and we apologize for the inconvenience it caused. If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We're here to help and ensure you have the best possible experience with your hearing aids. Happy hearing! -Samantha, Customer Success Team
Reviewed July 12, 2024
Hear.com was excellent. The lady that I talked to was very helpful and professional. She explained everything that was gonna happen if I decided to go ahead with it. The hearing aids I got are small and you can't see them when I'm wearing them, which is what I was looking for. They also have chargeable batteries and when I pick them up in the morning and use them, I don't recharge them till about 10:00. I hear a lot better than I used to and when I was having problems hearing in church, I brought them in and they adjusted them.
Francisco, thank you for sharing your positive experience with us at hear.com! We are delighted to hear that you found our service excellent and that the lady you spoke with was helpful and professional. It’s great to know that she provided clear explanations about the process.
We’re pleased that your new hearing aids are meeting your expectations in terms of size, discreetness, and rechargeable batteries. It’s wonderful to hear that your hearing has improved significantly and that our team was able to make adjustments to enhance your experience in different environments, like church.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed July 3, 2024
The guy from Hear.com that I talked with got the price to the point where I was satisfied, and we went ahead and got the hearing aids. Overall, they do a wonderful job. For the most part, I can hear the TV well when other people are talking. When I go out, I can hear pretty much all the time what's going on. I like the smaller ear buds and they just pop in. It seems like they last longer between cleanings. I've noticed that in the mornings, I get a lot of feedback like a microphone type thing. Then I change it to the noisy environment and then that seems to take care of that. But then I have to have it turned up quite a ways, which is okay too. The only negative thing is their hearing tubes aren't really long enough for me.
We're glad that you find the smaller domes convenient and easy to maintain. Your observation about the feedback issue in the mornings and the effectiveness of switching to the noisy environment setting is valuable. We appreciate your patience in adjusting the settings to find what works best for you.
Regarding the length of the receiver wires, we apologize for any inconvenience this has caused. Your comfort is important to us, and please know that we offer different sizes that may fit better. You can reach out to our Customer Support team to learn more.
Thank you for choosing hear.com and for your thoughtful review. If you have any further questions or need additional assistance, please don't hesitate to contact us. Happy hearing! -Samantha, Customer Success Team
Reviewed July 3, 2024
One of my hearing aids stopped working, so I called Hear.com. The rep was on there right away. We did some tests and determined the hearing aid was not working. She said, “I'm gonna send you a label. Ship your hearing aids back.” A couple of weeks later, someone called me and said they would send me a new set of hearing aids. They've been just wonderful to work with. I like that I can change my hearing aids' direction, and adjust the squeakiness and the volume if I need to. The cost is high, but I know my first hearing aids cost more than these did, and the second set of hearing aids I purchased. I got them at Costco, so they were considerably less. But they didn't have as good features as these do. Also, these changed the fact that I can hear things better, and my husband does not have to constantly repeat things. When I'm here at work, I'm able to hear what my bosses say to me better. I don't have to ask for verification.
We understand that the cost can be significant, but we're glad to hear that you find the value in the features and the improved hearing experience they provide. Your satisfaction is our top priority, and we're delighted to know that we have been able to meet your expectations.
If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for choosing Hear.com and for sharing your positive experience with us. Happy hearing! -Samantha, Customer Support Team
Reviewed July 3, 2024
My hearing aids from Hear.com are really good. I wear them all the time now. So, it's helped my hearing. I like its Bluetooth feature. They have rechargeable batteries, and they hold the charge for around 12 hours. Hear's sales and customer service teams were very good. The whole flow was good. The cost of them did shock me, but that is natural. The only thing is I had a finance part of it and I don't see where they're taking out anything on the company that I finance with, and they've taken out three months now.
We appreciate your kind words about our sales and customer service teams. We strive to provide a smooth and supportive experience for all of our customers.
Regarding your financing concern, we apologize for any confusion or inconvenience this has caused. Please reach out to our Customer Support team so we can look into this and provide you with the necessary assistance to resolve it. Thank you for choosing Hear.com, and we’re here to help with any further questions or concerns you may have. Happy hearing! -Samantha, Customer Success Team
Reviewed July 3, 2024
I called Hear.com and the person was very professional. I was impressed by his attitude. I chose a hearing aid that was not the top-of-the-line but was affordable and met my hearing needs. I have certain sounds that I have trouble with and the rep was able to identify those after giving me a test. When I got my hearing aids, he explained how to use them and how I can change them for different situations like crowds or parties or church. It's made my life easier, more comfortable and less stressful. Since my hearing loss is not as severe as some others, the change wasn't drastic. But the TV doesn't have to be as loud. I can hear my husband speaking or I can hear in church or in the car better. So, it's helped me that way.
We’re glad our team was able to identify the specific sounds you have trouble with and provide a solution that works for various situations, such as crowds, parties, and church. It's fantastic to hear that your new hearing aids have made your life easier, more comfortable, and less stressful, allowing you to enjoy everyday activities more fully.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you for choosing hear.com and for sharing your positive experience with us. Happy hearing! -Samantha, Customer Success Team
Reviewed June 27, 2024
I've had great support with these hearing aids. The technician and the audiologist were very helpful with any issues that came up. I hear much better than before and I like being able to listen to audio books and stream shows.
Patricia, thank you for sharing your experience with hear.com! We're delighted to hear that you've received great support from our technician and audiologist. It's fantastic that your hearing has improved and that you can now enjoy audiobooks and streaming shows with ease. If you need any further assistance or have any questions, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed June 18, 2024
Customer service is terrible. I was forced to relocate from CA to TX and had problems with my hearings. Not only did Hear.com not offer any assistance, they wouldn’t even recommend anyone locally to help me. Moreover, they don’t provide any follow up supplies like vents or domes.
Bradley, thank you for sharing your feedback and bringing this to our attention. We are very sorry to hear about your experience. After reviewing, our records indicate that you did not purchase hearing aids from us. If you believe this is incorrect, please reach out to us directly with more information so we may locate your account.
We regret that we were unable to assist you with your relocation and hearing aid issues. We aim to support all our customers, and we apologize for any frustration you experienced. If there is anything else we can do to help, please feel free to reach out. -Samantha, Customer Success Team
Reviewed June 2, 2024
Hear.com is great to work with and if I needed to change something, they were Johnny-on-the-spot. They changed stuff for me till they got it right. I got the behind-the-ear hearing aid and I can hear about everybody now. The app is easy to use and understand. The price is good for what you get. You can buy cheaper hearing aids but they're not quite a hearing aid. They just amplify stuff mainly.
Patrick, thank you for your fantastic review! We're delighted to hear that you had such a positive experience with us at hear.com. It's great to know that our team was able to make the necessary adjustments promptly until everything was just right for you. We're pleased that your behind-the-ear hearing aids are enhancing your ability to hear clearly and that you find the app easy to use and understand. We appreciate your recognition of the value and quality of our hearing aids. If you need any further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed June 2, 2024
I was happy about the whole situation with the computer and the setup at home. Valerie, the rep, did a very good job of getting on the computer, setting up and taking care of everything. It was the best experience I've ever had because I'm traveling hundreds of miles to get this stuff done and the next thing I know, here it is all in my living room. It seems to be more accurate than anything I encountered before. The cost was more than fair. As compared to what Hear.com did to me a couple of times, it was considerably less money. They were trying to get $7,000 to $8,000 out of me for the year ahead technology than what they sold me.
Without this hearing aid, your life is done. There's nothing, no conversation. You don't know what people are saying. It's improved my life considerably only because now I can hear what people are saying. It's improved my memory a little bit too because I was just out to the side all the time. I couldn't be in the conversation ever to where now I can do all that. The big thing is, I got a little two-year-old granddaughter and a little five-year-old grandson. And they're learning how to talk. It's hard to make out what they're talking about. When we went through this process, it helped that out a lot too.
John, thank you for sharing your experience with us at hear.com and your new hearing aids in such detail. We're thrilled to hear that you were pleased with the Teleaudiology process and the assistance provided by Valerie. It's wonderful to know that she could make everything convenient and efficient for you.
We are particularly glad to hear that the hearing aids have significantly improved your quality of life, allowing you to engage in conversations and enjoy precious moments with your grandchildren. Your story about hearing your grandchildren learning to talk is heartwarming and underscores the impact that the right hearing aids can have.
We appreciate your feedback regarding the cost and are pleased you found our pricing fair. Ensuring our customers receive value and high-quality service is a top priority for us. If you need anything, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed June 2, 2024
Signing up with Hear.com was easy and their reps were all very polite and helpful. I got the over the ear hearing aids and they're chargeable. They charge pretty quickly and the convenience of the Bluetooth is nice. However, it's not the best Bluetooth device on the market in that if your phone is more than 3 feet away, the Bluetooth does not connect well. Aside from that, there's an app on my phone and it's user-friendly. But while the settings and features are there, I don't use them. Also, the hearing aids are expensive and for the price that you spend on them, I don't feel like you get what you pay for. The pairs that I had prior to this were less expensive and from a quality of hearing perspective, I can't say there's much difference.
So, I like my Hear.com hearing aids, but they don't solve the hearing problem. The hearing aid technology is just not there. Any sort of background noise or white noise in the office building or outside just dampens out your ability to hear crisply. But overall, I've had a good experience with Hear.com. I just wish there was a solution where you could hear things more crisply.
Bobby, thank you for your detailed review. We're pleased to hear that you found the sign-up process easy and that our representatives were polite and helpful. It's great to know that you appreciate the convenience of the rechargeable over-the-ear hearing aids and the user-friendly app. However, we apologize for any inconvenience you've experienced with the Bluetooth connectivity and understand your concerns about its range. You should be able to receive a 25-30 foot range as long as there are no barriers between your devices and your cell.
Your feedback is invaluable as we strive to improve our products and services. It sounds like you may need further adjustments made to your devices. We would encourage you to schedule another follow-up appointment with your provider.
If you need anything, please don't hesitate to reach out. We are committed to ensuring you have the best possible experience with your hearing aids. Happy hearing! -Samantha, Customer Success Team
Reviewed June 2, 2024
The salesman of Hear.com was very patient and walked me through things. The quality of the hearing aids is excellent. I like the way that I can hear out of both ears now. With my old ones, I could not do that. Their service has also been absolutely excellent. Whenever I make a call, they have answers to my questions right away.
Fred, thank you for your wonderful review about hear.com! We're thrilled to hear that you had such a positive experience with our patient and helpful salesperson. It's fantastic that you are enjoying the excellent quality of your new hearing aids and that they allow you to hear out of both ears. We're also pleased to know that our service has met your expectations and that we've been able to promptly address your questions. If you need any further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed May 20, 2024
I love the process, the support, the professionalism and the communication with Hear.com. Everything exceeded my expectations. I was very fortunate to find a great company to work with. It's economically priced and I'm very happy for the value that I got for my investment. The app on the phone makes it easy to make adjustments and play with the settings. It pairs to my Apple phone well. The whole system works well. People don't have to repeat themselves near as often, so it's removed a lot of frustration in family meals and gatherings.
Tom, thank you so much for your wonderful review! We're thrilled that hear.com exceeded your expectations and provided exceptional support and value. We're glad to hear our app and hearing aids have improved your communication and made gatherings more enjoyable. Your satisfaction is our top priority, and we're here for any further assistance you may need. Happy hearing! -Samantha, Customer Success Team
Reviewed May 19, 2024
Hear.com's rep was nice, well-informed, and very informative. Gave me all the things, how it would work and what I need to do. I said, "Sounds good to me. Let's do it." So, we did. After that initial call, they sent me a box with a tablet in it and all the things I needed. And everything is done online. After I saw the technical, I was concerned at how well this would work online, versus being in an office with an audiologist. But it worked well. The instructions are wonderful, and it was very easy to do it. And it's far more convenient to me and them to do it that way. They have come up with a system and it's a good one. I was impressed with the whole thing.
The audiologist who called and did the whole set up was delightful, erudite, and spoke clearly. Even without the hearing aids, it was easy to hear her enunciation. It is helpful to somebody with bad hearing. Also, one of the things that's in the box is a feature that you put it in your ear and they access it. I look at the inside of my ear on my tablet. It was remarkable.
Charles, thank you so much for taking the time to share your experience with hear.com! We're thrilled to hear that you had a positive interaction with our representative and found the initial setup process to be smooth and informative. Providing comprehensive information and support is key to ensuring our customers feel confident in their decision to choose hear.com.
We're delighted that our Teleaudiology platform exceeded your expectations and made the process convenient for both you and our team. Our goal is to offer a seamless and user-friendly experience that empowers you to take control of your hearing health from the comfort of your own home.
It's wonderful to hear that you had a positive experience with the audiologist who assisted you during the setup process. Clear communication is essential, and we're glad that our audiologist was able to provide you with the guidance you needed, even without the hearing aids.
We're pleased to hear that you found the feature allowing you to view the inside of your ear on your tablet to be remarkable. We strive to leverage innovative technology to provide our customers with the tools they need to understand and manage their hearing health effectively.
Thank you for choosing hear.com, and for sharing your experience with others. If you ever have any questions or need further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed May 19, 2024
I was impressed with what the Hear.com salesperson had to say and I decided to go with the hearing aid that's behind the ear. I took whatever the most expensive one was that had all the different volumes and it's very good. I got it because I was having difficulty hearing television and people in conversations, and all that are amplified. When I go into the movies or a place where there's a lot of ambient noise, I can adjust the volume on my computer so that the volume changes in accordance where I'm going to be. A very small piece of the hearing aid goes into my ear and I don't even realize that it's on. I hear better since I got it and people don't complain as much about me asking them to raise the TV volume. I recommended it to people.
Anne, thank you for sharing your positive experience with Hear.com! We're delighted to hear that you're enjoying the benefits of your behind-the-ear hearing aid. It's fantastic to know that you've found it to be effective in improving your ability to hear television and participate in conversations more comfortably.
We're glad to hear that you appreciate the convenience of adjusting the volume settings to suit different environments, such as movies or places with ambient noise. Our goal is to provide solutions that enhance your hearing experience and fit seamlessly into your lifestyle.
We're thrilled that you've noticed an improvement in your hearing since using our hearing aid, and that others have also noticed the difference. Thank you for recommending us to others! If you ever need further assistance or have any questions, please feel free to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed May 19, 2024
I like that I can adjust my Hear.com hearing aids on my phone. Their customer service has also been excellent. Every time I've talked to someone, they've been very courteous, they've answered the questions, they've provided me with the materials and are very prompt. I would recommend them to anybody.
Daniel, thank you for sharing your positive experience with us! We're delighted that you appreciate the convenience of adjusting your hearing aids on your phone and that you've found our customer service to be excellent. Providing courteous and prompt assistance to our customers is a top priority for us, and we're glad to hear that we've met your expectations in this regard. Your recommendation means a lot to us, and we're honored to have earned your trust. If you ever have any questions or need further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed May 19, 2024
Their customer service was very good. I've been on their website several times and the numbers on there are good. You call a number on there and you're gonna get to talk to somebody. They also want you to hear well. That's their goal and they achieved it very well. They give you an ear test right there. They can adjust the hearing aids with Bluetooth right in front of you. That was pretty miraculous. They're high-tech and the hearing aids work extremely well. It sits on the back of the ear and that little piece goes inside of the ear. It has a dual receiver. So it'll hear high tones and low tones. I also like that I can adjust them on my phone. At first, it didn't sound that good. But everything sounds natural now like it's supposed to sound. And when I play my radio in my car, it sounds normal. And that was the biggest thing I liked about them so far, is everything sounds natural. You get what you pay for with Hear.com hearing aids.
William, thank you for sharing your positive experience with hear.com! We're thrilled that you found our customer service excellent and our website accessible. Our goal is to provide high-quality, technologically advanced hearing aids that offer natural sound and enhanced hearing. We're glad you've noticed the improvement in your hearing and find our products comfortable and easy to use. Your satisfaction confirms our commitment to quality and effectiveness. Thank you for choosing us, and please don't hesitate to reach out if you need further assistance. Happy hearing! -Samantha, Customer Success Team
Reviewed May 18, 2024
I liked the convenience of them sending the equipment out to my home so that I could take care of everything here. I didn't have to go down to a hearing center and work with them there. The tablet was very easy to use. There weren't a lot of menus that you had to select. I pretty much just turned it on and followed the instructions. When the appointment came up, the lady who gave me the hearing test came on right away. She explained everything to me and showed me over the VideoCom what I needed to do. So, it was quite pleasant. She was very patient with me with things that I was having trouble with. I could set up in my home where I wanted it to be and to have the privacy and the quietness that we needed. I'm happy with the hearing aids. They don't bother me the way they feel. Once I have them on, it's almost like they're not there.
The lady stayed in contact with me prior to the test to let me know what was gonna be coming up and what was gonna be happening. So, I was aware the whole time of what was gonna be going on and what I needed to do and to get ready for it so that I wouldn't be unprepared when it did happen and not know what was gonna be going on. Then she followed up after the exam to make sure that I was happy with everything.
The first wires that came with the hearing aid when I received the packet and the test equipment were a little bit short. So, it was pulling down on my ear a little to get them to go into my ears. Hear sent me a longer connecting wire that went down to the section that goes in your ear. So, it made it more comfortable. The hearing aids are rechargeable and it's been real convenient. The biggest problem I have with it is I start to get ready for bed and then I realize that I have to go where the case is.
I like the Bluetooth feature and being able to use my phone to turn the volume up or down or change from the universal settings to either TV or noisy areas or set a directional so that I have more hearing to the front and less distraction from noises behind me. You're not gonna save a lot of money by going with them, but they're good quality. Hear was very fast. They set up all my appointments for me. They were prompt on being on time. They were very informative. Also, they financed the hearing aids over a period of time, so I'm happy with the price.
Danny, thank you for sharing your detailed and positive experience with us! We're thrilled to hear that our Teleaudiology service model provided you with the convenience and comfort you desired. Ensuring a seamless and user-friendly experience is a top priority for us, and we're glad to know that the setup process with the tablet was straightforward and easy to navigate.
We're delighted that you found our audiologist to be patient, informative, and supportive throughout the entire process. Your comfort and understanding are paramount, and we're pleased that you were able to set up in your preferred location to ensure privacy and quietness during your appointments.
We're glad that the adjustments we made, such as providing longer receiver wires for your hearing aids, contributed to your comfort and satisfaction. Your feedback is invaluable to us, and we're always striving to improve and address any concerns our customers may have.
It's fantastic to hear that you're enjoying the benefits of the rechargeable hearing aids and Bluetooth features, which offer convenience and flexibility in managing your hearing preferences. We're pleased to have provided you with prompt and informative service, as well as flexible financing options. Our goal is to make the process as seamless and stress-free as possible, from start to finish.
Thank you for choosing hear.com. If you ever have any questions or need further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed May 18, 2024
I've had nothing but good experience with Hear.com. I got their best hearing aid, and they're constantly checking on it to make sure I'm happy. I haven't been using them though because like any hearing aid, they're a pain in the neck after I put them in. I still hear well, but I have trouble hearing when there's surround sound. Besides that, everything's fine. Hear.com is a damn good company, well-run, well-trained people, and very responsive. They do a great job, and it's been a very well-organized experience. I was pleasantly surprised, and if I had to do it again, that's who I'd go to. I would definitely recommend it as well.
Les, thank you for sharing your experience with Hear.com! We're thrilled to hear that you've had a positive overall experience with our company and that you've found our team to be well-run, well-trained, and responsive. Providing excellent service and support to our customers is our top priority, and it's wonderful to know that we've met your expectations in this regard.
We appreciate your feedback regarding your hearing aid experience. It's important for us to know about any challenges you may be facing so that we can work towards finding solutions to improve your overall comfort and satisfaction. We understand that adjusting to wearing hearing aids can sometimes be challenging, especially in environments with surround sound. Our team is here to support you every step of the way, and we encourage you to reach out to us with any concerns or questions you may have about your device.
Thank you for choosing Hear.com, and for recommending us to others. We're honored to have the opportunity to assist you on your hearing journey, and we look forward to continuing to provide you with the highest level of service and support. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
Happy hearing! -Samantha, Customer Success Team
Reviewed May 17, 2024
I liked that Hear.com would let me try the hearing aids for 45 days without having to pay for them, where I could send them back if I didn't like them. I got the ones that go behind the ear and it has a little thing that goes in there also. I've been satisfied with them and the quality is all right. The cost is outrageous, but it's outrageous for all of them.
John, thank you for sharing your experience with Hear.com! We're glad to hear that our trial period provided you with the opportunity to try our hearing aids risk-free. We understand the importance of finding the right fit for your needs, and we're pleased that you've been satisfied with the behind-the-ear model you selected. While we strive to offer competitive pricing, we understand concerns about cost in the hearing aid market. Your feedback is invaluable to us as we continuously work to improve our offerings and provide the best value for our customers. If you have any further questions or feedback, please feel free to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed May 10, 2024
My hearing aids from Hear.com go behind my ear. They're working for me. We were able to work something out where I could get them for not an arm and a leg. For a little while right after I got them, they called me regularly and made sure everything was going fine. They were very nice and very accommodating when we did everything. They've done a really good job for me.
Curtis, thank you so much for your wonderful review! We're delighted to hear that your behind-the-ear hearing aids from Hear.com are working well for you and that our team was able to provide a cost-effective solution. It's great to know that our regular check-ins after you received your hearing aids were helpful and that you found our team accommodating and attentive. We strive to ensure every client has a positive experience, and your feedback confirms we are on the right track. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed May 10, 2024
I like Hear.com's cost. These are the same exact hearing aids, but the price is a lot cheaper. Plus, I feel a little more comfortable with them. I don't have as much feedback. I hear better. I don't hear 100%, but my hearing has improved. Being 78 years old, I can hear my granddaughter a little better. She has a very soft voice. TV is better, too. I don't have it as loud as I used to. I'm happy. I recommend Hear.com and I already did. Their website was good. I went through all their training on my phone, and it was good. I completed it. Everybody's happy.
I went up to the store and I was fitted and was out the door. The appointment was right on time. The rep was very to the point, which I like. He fitted me. Any questions I had, I asked him. And he said, "I'll see you in four months." So far, it's been great. I did have a lot of trouble. They changed the ear plugs, and they're much better now. The old ones were like a web. These are a soft styrofoam, and they fit better. I don't have itching and irritation than I have with the other ones at Miracle-Ear.
Wayne, thank you so much for your thorough and positive review! We're thrilled to hear that you found our pricing competitive and that the hearing aids you received from Hear.com have improved your quality of life. It's wonderful to know that you can now hear your granddaughter better and enjoy TV at a more comfortable volume. We're also glad that our online training was helpful and that you had a smooth experience with our website.
It's great to hear that your store visit was efficient and that our representative was able to address your needs promptly and effectively, leading to a more comfortable fit with the new domes. We truly appreciate your recommendation and are delighted to have made a positive difference in your hearing experience. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed May 9, 2024
Since I've had the hearing aids, I noticed that immediately when I take them out, the TV goes right back to being muddled. I can hear much more clearly now. When you're not used to hearing, and all of a sudden you can hear, putting those things on in the morning makes a big difference. Hear’s team has been very good about keeping in touch. Since I've reached a certain level, I haven't had any more interaction with them. But I do get occasional emails and they checked on me about once a month for several months. They sent me a package of supplies for a year with the wax parts and the little kind of plastic thing that goes in your ear. They've been very good about stuff like that.
From what I've heard from other people, the cost of the hearing aids was typical at $5,000. But then I didn't have to go into a doctor. Hear sent me a kit. It had an iPad and all the test equipment. Then the lady called me and we had an hour on Zoom. She diagnosed it and the hearing aids were in the box and I was able to put them on immediately, and she could set them. So it was all interactive, but it was in my home. When we were through with the first three months, I packaged all that up and shipped it back to them. It's non-invasive. You don't have to worry about an appointment and drive halfway across Dallas. It's so much more convenient and they're very supportive.
The audiologist was extremely knowledgeable and very helpful. I turned one hearing aid off one time, and I couldn't figure out how to get it back, but I could call them and she would walk me through it. They also put an app on my phone and I can turn the volume up or I can target it to a certain area in front of me or behind me. The app is wonderful. So if I'm outside, I can hit one little part of the app, and it'll block out the wind noise. Or if I'm in church, I can go to “noisy environment” and it’ll urn it down. There are four different settings for that app. The whole thing has been great.
Barbara, thank you so much for taking the time to share your detailed experience with Hear.com! We're thrilled to hear how our hearing aids have significantly improved your ability to hear clearly and enjoy daily activities like watching TV. It’s wonderful that the convenience of our Teleaudiology setup with our audiologist has made such a positive impact on your life, providing both comfort and accessibility right from your home.
We're glad to know that our team has been attentive in maintaining communication and providing you with the necessary supplies, ensuring a smooth and supportive experience. It's also great to hear how beneficial you've found the app, with its versatile settings to enhance hearing in various environments.
Your positive feedback is incredibly valuable to us, and we’re delighted to hear about your satisfaction with the service and support from our team. We look forward to continuing to provide you with excellent care and convenience. Happy hearing! -Samantha, Customer Success Team
Reviewed May 9, 2024
I love Hear.com. It's possible there's a better product out there, but I'm not looking for a better product because these are wonderful. They're not cheap but the ones I looked at 15 years ago were comparable in price. So, I felt that it was a fair price and it's worth it. I got behind the ear hearing aids. It hangs on my ear, and then the wire goes inside my ear. These hearing aids are extremely comfortable. I also was able to try them out. It wasn't like, "Okay. If you purchase these today, you're stuck with them." I was really happy with them and they programmed them so well. The only thing bad about them is I can't wear them all night. So going to sleep, I still am aware of my tinnitus. Other than that, it's wonderful that I can leave them plugged in. They gave me a carrying case that I could put in my purse if I'd need to take them out for whatever reason.
The hearing aids are easy to put in. They're easy to use and easy to maintain. You just wipe them off, and then it's also easy to change the little piece that fits on top of it. The doctor who did the hearing test was wonderful and I was really amazed at the difference. She explained things to me well. I felt like she really cared and knew what she was doing. She helped me figure out what my insurance would help cover and they also helped me arrange financing for the part that I owed. The doctor contacted me to make sure everything was going well. Hear.com loaded the app on my phone and I did not want my hearing to come through Bluetooth and I didn't have to set that up.
Sharon, thank you so much for your thoughtful review and for choosing Hear.com! We are delighted to hear that you are pleased with your behind-the-ear hearing aids and the level of comfort and functionality they provide. It's wonderful to know that our trial period and personalized programming have met your needs effectively, allowing you to feel confident in your purchase.
We understand your concern regarding tinnitus when not wearing the aids at night, and we're here to support you with any additional assistance you might need to manage that. It's great to hear that the hearing aids are easy to maintain and that you found the provider's care and the financial assistance provided through hear.com to be so helpful.
Your satisfaction is our priority, and it's heartening to hear how well the services and technologies have worked for you. We're glad that the app and the non-Bluetooth setup have added to your positive experience. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed May 9, 2024
I liked what Hear.com reps showed me, how they talked to me, and the interactions I had with them with how my hearing aids worked. However, I have a hard time trying to keep the hearing aid in the ear and this was the biggest style that they have that fits as best it does. The ones that were smaller that goes in the ear wouldn't stay in. Also, the hearing aids are expensive. But I like that I could adjust the volume in that by my phone. Also, I can hear better.
Cindy, thank you for your feedback. We're glad you appreciate the features of your hearing aids and our customer service. We're sorry to hear about the fit issues with the largest model available and understand the importance of a comfortable fit. We encourage you to see your provider for custom molds. This option will assist in the devices being more snug in your ears. Please do not hesitate to get in touch with us for any further assistance— we're here to help ensure you continue to have a positive experience with your hearing aids. Happy hearing! -Samantha, Customer Success Team
Reviewed May 9, 2024
Hear.com was very good and helpful. They called on time when they said they would. They were good to work with and made me feel anytime I had problems to give them a call. My hearing aids are connected to my cellphone so I can adjust the volume. My right ear, it's real comfortable. But my left ear bothers me a bit. I wonder if the one ear is not the same as the right ear. My left ear is the one that noticed it more. Other than that, when I have them in, they have helped with being able to hear a lot better.
Sandra, thank you for your review and feedback. We're glad to hear that you find our service timely and helpful and that the hearing aids are improving your hearing significantly. We're sorry about the discomfort in your left ear and want to ensure a perfect fit for you. Please contact us at your convenience so we can adjust the fit or explore other options that might be more comfortable. We're here to help you enjoy the full benefits of your hearing aids. Happy hearing! -Samantha, Customer Success Team
Reviewed April 29, 2024
The hearing aids have helped me a tremendous amount. Now that I have them, I notice other people more, I'm more aware, and I talk to other people. Everything's working fine. I can wear them all day and I don't have any issues. They are very comfortable. The only problem that I notice is when I'm wearing sunglasses, the sunglasses will bump them and make a little noise. It's sometimes a little annoying or a little inconvenient. I have to get used to the sunglasses rubbing them and creating that thing. I don't know if there's some way they can put a piece of foam there on them or something.
Ryan, thank you for sharing your positive experience with our hearing aids! We're delighted to hear how much they've improved your awareness and interactions with others. It's great that they are comfortable to wear all day without issues. Regarding the interference with your sunglasses, we appreciate you bringing this to our attention. We encourage you to make sure they sit next to each other on your ear and maybe think about adding a piece of foam to the stems of your glasses. Please don't hesitate to contact our customer service if you need further assistance or have more suggestions. We're here to ensure your complete satisfaction with your hearing aids. Thank you for choosing hear.com for your hearing care needs. Happy hearing! -Samantha, Customer Success Team
Reviewed April 28, 2024
When we went on the internet, Hear.com made it really accessible to get a hearing aid without me going to the doctors and to an office. When my order arrived, it came with a computer. They programmed it to your prescriptions, then they adjust it and you play with the adjustments. And you spend about a month playing with the adjustments with the people on a weekly or daily basis. If you have a problem, you just call them. They have you just plug it in the computer, then you turn it on and it says, “Hello. Follow the directions.” It's a huge computer and you take care of it for a month, which was too much. But I was impressed with it. I had a problem with a squeak and I called and talked to Gus. He fixed it within five seconds just by using this little thing on the computer, then it releases it and adjust it to your phone, so now everything's on my phone.
I got the hearing aid that's like a little bud and I don't have anything sticking out. It goes right behind my ear then there's a little wire that sticks in my ear and it stays. I had trouble with it popping out at first but they have all these little tools to make it stay in. The hearing aid is so easy to use. It took me about three months to adjust because I spent a good 20 years of losing conversations and since I got it, I could hear everything. I was afraid of the hearing aid at first because it's so tiny. But it was like a new toy that improved my life. It works for me and it's comfortable. It's excellent quality. I told everybody about Hear.com and said they're the best.
Sharon, thank you so much for sharing your detailed experience with hear.com! We're delighted to hear how our online service made it convenient for you to access high-quality hearing aids without the need to visit a doctor's office. It's great to know that the remote tuning and support process was effective, especially with Gus's quick assistance in resolving the squeak issue.
We appreciate your feedback on the initial adjustment period and are glad that the device has become a comfortable and invaluable part of your daily life, enhancing your ability to participate in conversations and enjoy sounds you've missed over the years.
Thank you for recommending us and for your kind words about the quality of our hearing aids. We're committed to continuing to provide excellent service and support to ensure you have the best possible experience. Welcome to clearer hearing, and we're here whenever you need us! -
Happy hearing! -Samantha, Customer Success Team
Reviewed April 28, 2024
Hear.com is very good at customer service. The reps walk you through the process and are always communicating and making sure that you're taken care of. Plus, the hearing aids have excellent quality.
Hyatt, thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with our customer service team and that you're pleased with the quality of your hearing aids. At hear.com, we aim to provide thorough support and clear communication throughout your journey to better hearing. We're glad to know that our team has taken good care of you. If you ever have any more questions or need further assistance, we're just a call away. Thank you for choosing hear.com, and we look forward to continuing to serve you. Happy hearing! -Samantha, Customer Success Team
Reviewed April 28, 2024
One of the news briefings I got from a company called Axios, a nationwide group that puts out local news in your areas, had an ad from Hear.com. Once I saw that, I did more research and enjoyed talking to and working with them. I ended up trying out two different sets because they came out with a new set in the middle of my 45-day trial period. I asked about it and they said I was gonna be the first one in the general public to have these through their .com connections. So, I ended up buying the second pair because they were a little bit more precise in hearing and the price was the same. Hear.com’s reps went out of their way to make sure I was happy with them. The customer service I had during the 45-day testing time was excellent as well as the follow-up I had with the technician, making sure that I didn't have questions. He called me once a week. Since then, I've not needed them but I know if I need something, I can call them.
I'm very pleased with the product and I wear them all day long now. It's way more comfortable than the set of hearing aids that I had prior to this which I could only wear a few hours a day. I still have difficulty in a large group of people or out socially, sometimes, I have to focus in my conversations. But 90% of the time, I'm very comfortable with the quality of the hearing aids from Hear.com.
Mary, thank you for your detailed review and for choosing hear.com! We're thrilled to hear about your positive experience, from the initial research phase to the exceptional customer service and technical support you received during your trial period. It's fantastic that the new hearing aids you chose are providing you with greater precision and comfort throughout the day compared to your previous pair.
We are committed to ensuring our customers are completely satisfied with their hearing solutions, and it's great to know that our team's efforts made a significant difference in your experience. We understand the challenges of hearing in social settings and are glad to hear that your new hearing aids are performing well in most situations.
Should you need any assistance or have further questions in the future, we are just a call away. Thank you once again for your trust in hear.com, and we look forward to continuing to support your hearing needs.
Happy hearing! -Samantha, Customer Success Team
Reviewed April 28, 2024
Their customer service was very good. We had a little bit of trouble with our Humana Insurance. And they kept at it, and we kept at it. We had a very good experience. The hearing aids are fine. I have trouble getting them into my ears. But, I would have trouble with any hearing aid, I'm sure, ‘cause they're all basically the same. The quality is very good.
Dorothy, thank ou for taking the time to leave us a review! We're pleased to hear that you had a positive experience with our customer service team and that they were persistent in resolving the issues with your Humana Insurance. We're glad that you are satisfied with the quality of your hearing aids, although we understand that inserting them can be challenging. If you need further assistance or tips on how to make the process easier, please don't hesitate to reach out to us. We're here to help ensure you get the most comfort and benefit from your hearing aids. Thank you for choosing hear.com, and we appreciate your recommendation. Happy hearing! -Samantha, Customer Success Team
Reviewed April 27, 2024
I'm very glad I went with Hear.com. My experience has been excellent, from beginning to end. They are really good, and their product is excellent. I have been very pleased with them. They're very comfortable compared to the other hearing aids I tried. They don't bother me, and I wear them almost all the time. I would highly recommend Hear.com to anyone.
Grace, thank you for your wonderful review and recommendation! We're delighted to hear that your experience with hear.com has been excellent from start to finish. It's great to know that you find our hearing aids comfortable and superior to others you've tried, allowing you to wear them almost constantly without discomfort.
We strive to provide both high-quality products and exceptional service, and we're thrilled that we've met your expectations. Your satisfaction is our top priority, and hearing that you would recommend us to others is the highest compliment we can receive. Thank you for choosing hear.com, and we look forward to continuing to serve you. Happy hearing! -Samantha, Customer Success Team
Reviewed April 27, 2024
I've enjoyed my hearing aids from Hear.com. They've been great and they're comfortable. They have a good battery life to them. You just plug them in at night. I had another set of hearing aids. I decided to get a cheaper model just to have around if anything went wrong. But I really liked Hear.com, so I've been wearing them instead. The rep has been really good, and so is the girl. The girl who called me has been sweet too.
Charles, thank you for sharing your positive experience with hear.com and our hearing aids! We're thrilled to hear that you find them comfortable and are satisfied with the battery life and convenience. It's wonderful to know that our team, including the representative and the customer service agent who contacted you, have made your experience even more pleasant.
We appreciate your decision to choose our products over others, and it's great to hear that you're enjoying using them as your primary hearing aids. We strive to provide not only high-quality products but also friendly and effective service. Thank you for choosing hear.com, and we look forward to continuing to support your hearing needs!
Happy hearing! -Samantha, Customer Success Team
Reviewed April 5, 2024
I put my name in an advertisement and Hear.com called. I spoke with the representative and they set me up for a hearing test. The hearing test was free if I went to their appointment. The test took about an hour and a half. They did a complete test including sounds, different tones, and phrases and words. I got the Cigna hearing aids. They're inside the ear and that's what I really like about them. They're not noticeable. I just thought they would be Bluetooth compatible, but they're not and I was a little upset about that, but the gentleman advised me that the audiologist said that if they were going to be Bluetooth, they would have to sit behind the ear, which I didn't like.
They're rechargeable. They have their own charging port and it takes about a good 20 minutes to get them fully charged. They hold the charge for almost 16 hours. My hearing aids feel good being in the ear. The ones behind the ear have a tendency to hurt because when you wear glasses and you're trying to have a mask on, everything is pulling. Everything is right there on your ears. These inside the ear ones feel comfortable. I could wear glasses or a mask and not have any issues.
We understand your disappointment regarding Bluetooth compatibility and appreciate your flexibility in choosing a model that best fits your preference for style and comfort. While behind-the-ear models often offer Bluetooth features, we're constantly working to provide a range of options that cater to both functionality and aesthetic preferences.
The quick charging time and the long battery life of your hearing aids sound like they're making a positive impact on your daily life, ensuring you're supported throughout the day without inconvenience. If you have any more questions or if there's anything we can do to enhance your hearing aid experience further, please don't hesitate to reach out to us.
Happy hearing! -Samantha, Customer Success Team
Reviewed April 1, 2024
I gave my cellphone number and email and I read all the stuff. They replied within two minutes saying someone would call me in five minutes. It was at five after 5:00 in the morning so I knew they weren't gonna call me in five minutes but they called me back at nine o'clock in the morning. It was not pushy at all. They told me a little bit about the company and they only use to select providers in the United States. I had moved to Lafayette, Louisiana and I asked them if they had a provider here. They said they only had one and it's like 3.5 miles away, which is very convenient. They said that if I was interested, it's a 45-day trial and I could get out of this at any time. There is an upfront fee to set up the appointment, but the upfront fee goes away as soon as I have the appointment. The hearing aids will be delivered to the doctor and they will program after they do the audiology deal.
I said it sounded good and I did an evaluation with them over the phone. They asked me what I'm struggling with, when I'm struggling, what kind of TV shows, and how active I am. They went through a litany of things. It was very laid back, but it was very detailed. In less than three hours, they had an appointment with the doctor and it was set up for two weeks out. Three days later, I got an email that the hearing aids had been sent to the doctor and they had received them. I went to the doctor and I thought it was gonna be a 20-minute deal and an audiology thing. The doctor was very intent on going through the whole program and we did the audiology. He programmed them and warned me I was gonna hear myself talk for two weeks because my brain has got to process all these sounds. He said it was gonna be anywhere from three to six months before I feel like my hearing is where it needs to be or should be or could be. All of that was true.
What I liked about Hear.com more than anything was a couple of things .First, the smooth process and the guy that handled it for me at Hear.com stuck with me through the whole thing, all the way through the 45-day trial. If I had a question, I could call him and he would get me with an expert. He was obviously a sales guy, but he knew enough about it to know where to get me to if I had a problem. The second thing I really liked was once I got the hearing aids, they're constantly following up with me. They also send out a weekly newsletter that has tips on hearing aids and how to clean them -- different things you pick up a little bit each time as you go through the process. I thought that was pretty cool.
I talked to their rep 10 days before my 45 days were up and I wasn't gonna back out of the deal. Also, I didn't think my insurance would pay anything and they handled the whole insurance process. I gave them my insurance company and they worked with them. The whole thing was pretty seamless. They're not cheap but you get all kinds of support. I still have a support line if I have a problem with them and they have a three-year warranty on them.
The Bluetooth is unbelievable. If I get bored with the show and my girlfriend is sitting there and watching the TV show, I can watch a ball game in silence on my phone. When I walk sometimes in the afternoon, I'll put them in and I'll play music. That piece of it works great. The piece that does not work seamlessly is once you take them out of your ear, it locks up my phone and I have to unhook and rehook the Bluetooth while they're in their charger. Also when you crawl in the car, the Bluetooth on the phone or on my ears does not work It automatically flips to the car, which is neat because I'm not talking on the phone and having my ears with sound in them while I'm driving. It's just a little funky thing that if I forget to flip the Bluetooth off and flip it back on once I put them in the charger, it mutes my phone until I do that.
I have an app called Horizon and if I'm at a dinner table in a large setting, I can put it on Speech Focus. The actual speech comes through and kind of kills the background, which is pretty neat. And the other thing that's kind of cool is when we're traveling and I'm driving, I put the sound on the right side of my ear because the passenger is sitting to my right and I can hear better when I do that rather than leave it on just the middle. I'm extremely happy and I can't say how many people I've told about Hear.com. They told me that the average life of a hearing aid is somewhere between 7 and 10 years so if I can get 7 to 10 years out of it and have to do this four more times in my lifetime, it's not a bad deal.
Steven, thank you so much for taking the time to share your comprehensive experience with our hearing aids and services. We're thrilled to hear about the convenience and attentiveness you encountered right from your initial contact, through the detailed evaluation, and onto your ongoing journey with your new hearing aids. It's fantastic that our process, from the initial consultation to the fitting and beyond, was smooth and supportive for you. Your feedback on the Bluetooth functionality and the Horizon app’s features highlights the innovative technology we're proud to offer, enhancing not just hearing but the overall quality of life. We appreciate your understanding of the minor technical nuances and are here to assist with any adjustments or questions you may have. Your satisfaction and the seamless integration of our hearing solutions into your daily life are our top priorities. Thank you for recommending us, and remember, our team is always just a call away for any support you need. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed March 28, 2024
I was researching on the internet and I heard that this new technology that Hear.com came out with was supposed to be very good. I previously had a Costco hearing aids and they weren't performing very well so I chose Hear.com. I got them in December and there's a local office where I go to clean and maintain them. I'm very happy with the decision to get them.
Jeffrey, thank you for taking the time to share your experience with us and our latest technology hearing aids. We're thrilled to hear that your research led you to us and that you're satisfied with your decision to switch from your previous hearing aids to ours. It's wonderful to know that the performance of our hearing aids has met your expectations and that you've found convenience and satisfaction in having a local office for cleaning and maintenance. We're committed to providing not only cutting-edge technology but also ongoing support to ensure our clients enjoy the best possible hearing experience. Your happiness with your decision is immensely gratifying for us, and we look forward to continuing to serve your hearing needs. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed March 28, 2024
I couldn't recommend Hear.com highly enough. They're very friendly and helpful. They've answered all my questions and even asked me some things that helped me that I didn't even think of. They checked up on me every week or sometimes twice a week to make sure everything was okay and got me fitted nicely. It's been a pleasant surprise. I wish I had done it a long time ago. I wear the hearing aids all day every day and take them out right before I go to bed. They're comfortable. I don't even know they're in. When I forget to put them in, I turn around and go home and get them.
Leslie, thank you for sharing such a glowing review of your experience with us! We're delighted to hear how highly you regard our service, from the friendliness and helpfulness of our team to the thoroughness of our care and the comfort of your hearing aids. It's wonderful to know that our weekly check-ins have been beneficial for you and that the fitting process exceeded your expectations. Hearing that our hearing aids have become an indispensable part of your daily life truly warms our hearts. Your satisfaction and improved quality of life are what drive us to continue providing exceptional service. We're grateful that you chose us for your hearing care journey and that you've found such value in our solutions. Remember, we're always here to support you, so don't hesitate to reach out if you need anything. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 29, 2024
There was nobody in Hawaii that distributed the A1 hearing aids. The only place I could get the one I wanted was through Hear.com, so that was why I called them. The hearing aid I got is the best. Its features are everything I ever wanted. I like the length of time that the battery maintains. I never used to get more than seven hours a day, and now I get 14 hours a day. Clarity is beyond unbelievable.
Dexter, thank you for sharing your experience with us! We're delighted to hear that we could provide you with hearing aids, especially when they were hard to find in Hawaii. It's fantastic to know that the features, battery life, and clarity have met all your expectations and significantly improved your daily life. Our mission is to offer the best solutions to our customers. Enjoy the new clarity and extended battery life, and remember, we're here for any support you need. We appreciate you for choosing us and for your positive feedback. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 28, 2024
I've been wearing hearing aids for almost 12 years. I've gone through four different ones and the one from Hear.com was promising so much and I thought, "I'm gonna try it." I got the BiCROSS because I have no hearing in my right ear and they are behind the ear. It's also more convenient to use than the others that I've had. It's good, but it still doesn't really make everything totally clear.
I have difficulty understanding my granddaughters. I think it's the higher pitch tones that I have difficulty with. I've gotten to the point where I'm considering a cochlear implant for my right ear that has no hearing in it. I'm hoping that it will add more clarity. But the fitting was very nice. The audiologist was also wonderful, very understanding and took a lot of time with me. It's just that it doesn't totally solve my problem.
Your feedback is invaluable in our mission to provide the best possible solutions. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 17, 2024
I'm impressed with my hearing aids from Hear.com. I can hear my telephone. I have it programmed through my iPhone, and I can hear my phone ringing much better than I did in the past. If I left it back in the back bedroom and came in the front, I couldn't hear my ring. Now, I can hear the ring right in my ears. So, that's a very good thing for me.
As far as doing business with Hear.com, I have an email for them if I have questions and if I need some help. Brian was very helpful, answered questions, and was very positive about the hearing aids. He got me, and I was glad that I decided to try it out. He would check to make sure I didn't have any questions. He made sure that I was happy with what was going on with my Zoom meetings with Danica. She was also very helpful.
My hearing aids are right behind the ear and then the tiny wire comes down and goes into my ear with a little black rubber fitting that pokes down inside my ear. My hair covers it up completely. You can't tell I even have a hearing aid on. So, that's nice. I've seen some advertised since then that go completely in your ear and still outside the ear. I'm happy with what I have. I paid a little more for my hearing aids. A lot of these newer hearing aids are charging a little bit less, but it didn't upset me that much.
Shirley, thank you for sharing your positive experience with us! We're thrilled to hear that your new hearing aids have made such a significant difference in your daily life. It's wonderful to know that you can now hear your phone ringing much better, even from a distance, thanks to the Bluetooth feature.
We're glad to hear that Clyde and Danica provided excellent customer service and support throughout your journey with us. Ensuring your satisfaction and addressing any questions or concerns you may have is always our top priority.
It's great to hear that you're pleased with the discreet design of your hearing aids, allowing you to wear them comfortably without drawing attention. We understand that each individual has unique preferences, and we're delighted that we could provide you with a solution that meets your needs.
If you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 9, 2024
I liked the hearing aids because it has the dual processor, the ambient processor versus the speaking processor. It's the next generation. It's working well. But it's not living up to the hype about the dual processor and the idea that it really does kind of cancel out the ambient noise much better. But I like the theory. It gives me a leg up a little better than what the uniprocessor had. I like the directional thing I can do to point the hearing at the people in front of me versus the people behind me or one side to the other. I'm a retired lawyer, but I'm a mediator, and I need to hear the people in my conferences. So the hearing aids improved that.
Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 9, 2024
They don't tell you that they are not in network with any insurance company. So, if you think your insurance might help you with cost forget it. Unless they work with out of network. They also don't tell you that they will send you a bunch of stuff and after trial period is over you have to send it all back. When you call to complain about anything they keep circling back to nothing. They are not interested in helping to solve anything. They do not take responsibility for not being forthcoming. Just do not do it. Go with someone local. Save yourself a boat load of money.
Jan, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience. Because you went with our Teleaudiology platform, the only equipment we ask to be sent back is the otoscope, tablet, and charging cords. We use this equipment to send to all of our Teleaudiology customers to assist them in better hearing.
Regarding the insurance benefit, we apologize if being out-of-network was not communicated to you. However, the hearing aids you are wearing normally cost $6500 but with the discount we gave you, they came out to be $3975.
Should you have other questions or concerns, please feel free to call us directly. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 8, 2024
My experience with Hear.com is wonderful. The hearing aids are perfect. They gave me what I wanted. At first, they didn’t because they weren't understanding that I wanted the smallest hearing aids in the world. Eventually, I got exactly what I wanted and it works well. Any problem that I had in the last month or so, they took care of it. Service after the sale is important to me. That’s what I'm getting from them. So, I have no qualms.
The hearing aids I've got are high-tech. I can understand high-tech and if that's what you want, that's what you pay. It's just that I personally do not think that they are worth as much money as I'm paying. I don't like to replace the batteries though, and that was one of the premium things that I liked about it. It has its own charger. They're so small, and that's what I wanted. You have to be very careful because if you take them out and put them somewhere, it's hard to find them.
Sometimes, during the day, I feel like I don't want it in my ear anymore. I do a lot of podcasting and I wear hearing aids. I wear headphones. To wear headphones with hearing aids, you got to fine-tune through that thing, because the headphones are there to give you extra volume but with hearing aids, they don't work well together. So, you take the hearing aid out. However, when I do that, I better put them someplace that I can come back and find it right away. I've had to learn because I lost a couple of them once. So, I had to find them. I looked high and low, and it was under my bed, but I couldn’t see it. They do it so small.
I said, “I now need to know when I take these out. They go into the hearing aid case. And that's it.” So, I would tell everybody, “Be careful of what you purchase and what you do with them because you can lose them easily.” Now, if I wanna test the battery, I push a button on my cell phone and it tells me what's going on with the hearing aids and it shows it. It gives me a test that test my hearing aids.
The only thing I don't like about these is that they're not cell-phone-ready. I can't take a phone call through my hearing aids like I used to.So, that's a feature that Hear.com doesn't have in their new hearing aids. Other than that, there is nothing that takes the place of a headphone. I would definitely recommend Hear.com. The salesperson was awesome, which is the reason why I would go back and recommend Hear.com.
As you mentioned, we always encourage our customers to place the devices into the charging case every time they are taken out of your ears.
Your recommendation of our company means a great deal to us, and we're grateful for your trust and confidence in our products and services. Rest assured, we're committed to continually improving and delivering the best possible experience to all our customers. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 8, 2024
I went to an audiologist prior to going on the internet. I was not impressed with the young lady and I started checking on the internet for the best hearing aids and it seemed like Hear.com was a winner. I contacted a guy by the name of Jeff. He's a salesman and he set me up with an appointment with my local audiologist who was a fantastic guy. I've had the hearing aid on for about three months now. I've only had one issue in one ear and that's a small canal I had. Outside of that, there's no problem. The hearing aid is very small and nice. They're rechargeable and I charge them every night. The price is a little bit on the high side. I have friends who've got hearing aids that are similar to mine. I can use my phone and I can do a lot of things and they can do the same thing with theirs, but they got it at about half the price.
I hear well now but it takes about two months for your brain to get used to using hearing aids and I'm probably still in that learning phase. By putting the hearing aids in for a two-month period, my hearing without them has decreased, which I had heard would probably happen. I hear a lot more noise now than I ever had. I'm happy with my hearing aids. It wasn't a money issue. I realized I wasn't hearing things. My wife was complaining and I was repeating myself. I'm 78 so I expect my hearing loss to be there.
Howard, thank you for sharing your journey with us. We're glad to hear that our team could provide you with a positive experience. It's great to know that you're enjoying the benefits of improved hearing with our devices, despite the initial adjustment period. Your feedback is valuable to us, and we appreciate your trust in our products and services. Should you have any further questions or need assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Feb. 8, 2024
I got the Oticon based on the recommendation from the hearing specialist I went to at Family Ear Care in Littleton. She is a super nice woman. Her name is Tina. There are several different programs within the hearing aids and I am able to manipulate them with my cellphone. I can receive calls from my cellphone on my hearing aids. I can play music as well. I can use them like an earbud. I can wear them like a hearing aid. She showed me how to adjust the bass, treble, noise frequencies and how I can manipulate those to make it easier to hear. I like that the battery lasts over a day.
I live in Vermont and we drive over mountains all the time. When I go up and down in elevation, it takes longer for my ears to pop than it does if I take my hearing aids out. That's because there's a lot less air moving through my ears. It's something that I get used to. When I started wearing my hearing aids, Tina set them up so I'd only be hearing 30% of the noise that I wasn't hearing. The next week, I was hearing 45% of the noise. The week after that, I was hearing more and more. With the hearing aids, it's amazing how much noise you hear that you've never heard before and it's almost overwhelming.
They're very accommodating at Hear.com. I have an appointment at the end of the month because I'll have a cleaning and they'll do some fine-tune adjustments. Now that I've bought these, I see hearing aids all over the place and on TV for 300 or 400 bucks and they're a small hearing aid that goes in your ear. There's no way that they can work as good as what I have. At $300, they don't get the support from the hearing aid specialist that I get.
Thank you for sharing your experience with us. We're thrilled to hear that you're enjoying the benefits of your Oticon hearing aids and the exceptional service provided by Tina. It's wonderful to know that the various programs and features, including cellphone connectivity and music streaming, are enhancing your hearing experience. We're grateful for your trust in us and look forward to continuing to support you on your hearing journey. If you ever need further assistance, please don't hesitate to reach out.
Happy hearing!
-Samantha, Customer Success Team
Reviewed Feb. 7, 2024
The hearing aids is a product that I've never had before. So, Hear.com was there step-by-step. I understood what I needed to do, having to change something, one or the other wire or the fitting in the ear. And they were very easy to follow. Also, they were always there when I needed them. And they respond as I have a problem. But I'm having a little problem trying to contact the rep and communicating with him. I have an appointment to talk to him in the middle of next week. I would like to be able to contact somebody who is not on the other side of the United States. Instead, having somebody close by in California.
I talked to the rep and said, "If the problem can't be solved, do I get my money back?" He said, "No, the 45 days is over." So, I keep the hearing aids, give them the money. That wasn't good. Especially if I have a product that's not working properly and they couldn't do anything about it. Best thing to do is replace the product, but they haven't mentioned that. They sounded abrupt. But that's the only problem, when I call the rep.
I have problem where I can have a center of being able to hear both sides. One would go off, the other is on. It's always right or left, and never at the same time. Other than that, the quality is great. They said sometimes I would have to put a special adapter in the insides so the hearing aids could fit my ear canal. They fit fine and I like them.
Thank you for your valuable feedback. We're glad to hear that our step-by-step guidance has been helpful, and we're committed to resolving any issues you're experiencing. We apologize for any inconvenience regarding the communication. Your satisfaction is our priority, and we're here to address your concerns. Let's work together to find the best solution.
If you have any questions, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 28, 2024
It was easy to find out how bad my hearing was on the internet. It was exceptional the way they gave a test and then referred me to a local specialist and followed up over the first six months. The hearing aids are easy to use and monitor. It's just a pleasure. The customer service reps were amazing to reach out to me on a regular basis from the time I got my hearing aids up until a week ago. It's just amazing that they take the care and time to make sure I was happy, and I am, and I appreciate that. I got an outstanding value in return for my hearing. I can hear better. I can hear my grandchildren talk and I have a better quality of life. It's changed my life. I didn't realize how poor hearing could affect the quality of someone's life.
Bill, thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that you had such a positive experience with our services and that our team was able to assist you every step of the way. Your satisfaction and improved quality of life are our top priorities, and we're delighted to know that our efforts have made a meaningful difference for you. It's truly heartwarming to hear that you're enjoying better hearing and experiencing the joys of clearer communication with your grandchildren. We greatly appreciate your trust in us and look forward to continuing to support you on your hearing journey. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 28, 2024
I'm very happy with Hear.com. I just decided I would call and make an appointment for a hearing test, and I did. It took an hour to do and it was very satisfactory. The reps were very friendly and helpful. I got the hearing test done soon after I called. However, the cost is high. I knew that hearing aids are expensive. I'm on Medicare, but I didn't want to get a Medicare hearing aid. I heard they weren't that good. I didn't want to go to Costco and get Costco ones. That's why I decided to go ahead and pay the price. Do I think they're worth it? Yes, I do. And it didn't take me long to get used to the hearing aids. They were very comfortable.
Margaret, thank you for sharing your positive experience with us. We're thrilled to hear that you found our appointment scheduling process satisfactory and that our representatives provided friendly and helpful service during your visit.
While we understand the concerns about cost, we're pleased to know that you believe our hearing aids are worth the investment. Your comfort and satisfaction are paramount to us, and we're delighted that you've quickly adapted to using your new hearing aids. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 28, 2024
I can use the hearing aids with my cellphone and hear well. Their app helps me to understand speech when I'm in a crowded area, like a restaurant or bowling alley. One of the things that I can do with the app is I can direct the hearing aids directly to the person I'm talking to so I can hear them. It makes my understanding what they're saying to me clearer. Hear have been very good with informing me of new innovations and following through to make sure that I got the initial package and that everything went well with it. They've been quite good. But their price was not so good. They were quite expensive.
Marian, thank you for sharing your positive experience with our hearing aids and app. We're glad to hear that you find them helpful in various settings, especially in crowded areas like restaurants or bowling alleys.
We're committed to keeping you informed about innovations and ensuring a smooth experience with our products. However, we understand your concerns about pricing. Please know that we continuously strive to provide the best value for our customers.
Your feedback is invaluable to us, and we're grateful for your support. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 28, 2024
I got the app that goes with my Hear.com hearing aids so that now I can watch television with my family and have my hearing aids attached to that app. And I can have it up where I can hear without having captions on, so they don't have to fiddle with the captions and they can have it at whatever volume they want. The Signia app is very intuitive and I have not had any problems with it. And I like the fact that it allows me to change not only the volume but softness. Because sometimes, with the hearing aids, there are some sounds that are particularly harsh. And with the app, you can set the softness settings to lower, then you don't have that irritating loud sound.
After I got the hearing aids, they contacted me and asked me how I was doing and if I had any problems. And I haven't so I don't their customer service much, but they're available. I also like the fact that when you go through Hear.com, you are assigned one person and that's the only person that you deal with the whole time. That was very nice and I appreciated that very much. Stan was the gentleman that I was assigned to and he went out of his way to be helpful. Aside from that, compared with other hearing aids and stuff, their price is very reasonable.
We're also glad to know that our customer service team reached out to ensure your satisfaction, and we're thrilled to hear that you appreciated the personalized support from Stan. Your feedback means a lot to us, and we're grateful for your trust in Hear.com.
Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 28, 2024
My hearing aids work fine and they helped stop the ringing in my ears that is so bad. It is down to a dull roar now. My hearing aids help so much and maybe it's because I could hear more from around me and it blocks it out. They're a lot more comfortable than what I thought they would be because they're not the ones that I wanted. I wanted the ones that would fit in the ear canal but after the Hear.com rep worked with me for a while and looked, he said my ear canal is really too small to have one that goes down and it will be effective. So, that teeny round thing that just sticks right down in there works fine. Everything with Hear.com has been fine. The people in the office are terrific.
Bonnie, thank you for sharing your positive experience with us. We're delighted to hear that your hearing aids have helped alleviate the ringing in your ears and that they provide you with comfort and effectiveness. Also, we are thrilled our team was able to assist you in finding the right solution for your needs, and we appreciate your kind words about our office staff.
Your feedback motivates us to continue providing excellent service. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 18, 2024
One of the things I like about their hearing aids is they're rechargeable. I don't have to go out and buy batteries or worry if the batteries have been lost. Also, I can control them better. They have a great service team, as well. They are attentive and they check up to make sure things are going well. I know that I can call for anything I need and if I need replacements, I know that they will be shipped out to me. I'm very happy with them.
Thank you so much for sharing your positive experience with us. We're delighted to hear that you're enjoying the convenience of rechargeable hearing aids and the attentive service provided by our team. Ensuring your satisfaction is our top priority, and we're always here to assist you with your needs. Your feedback means the world to us, and we're grateful for your trust in our products and services. If there's anything else we can do for you, please don't hesitate to reach out.
Happy hearing!
-Samantha, Customer Success Team
Reviewed Jan. 18, 2024
I was looking for a more definable speech sound and when I tried the hearing aids from Hear.com, they seemed to be better than other hearing aids. They work fine. I like them. I put them in the morning and take them out at night. I like the control on the phone and that works well. I'm happy. A lot of times, I can hear but don't understand necessarily what's being said. And with these, I can both hear and understand. The speech is clear. I don't say "what" as often and I don't feel left out of conversations as much as I used to.
Gary, thank you so much for taking the time to leave us an online review. We are so happy to hear that you are enjoying your new Horizon hearing aids. Success stories such as yours are what keep us motivated to help others hear well to live well. Should you need anything, please do not hesitate to reach out to us. We are always here to help. Happy hearing! -Samantha, Customer Success Team
Hear.com Company Information
- Company Name:
- Hear.com
- Company Type:
- Private
- Year Founded:
- 2015
- Address:
- 396 Alhambra Circle, Ste S700
- City:
- Coral Gables
- State/Province:
- FL
- Postal Code:
- 33134
- Country:
- United States
- Website:
- www.hear.com
