hear.com Reviews
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About hear.com
hear.com sells high-quality hearing care and medical-grade hearing aids from eight manufacturers. The company has worked with more than 200,000 customers to help improve their hearing and quality of life. hear.com offers financing options and a 45-day no-risk trial so customers can experience how medical-grade hearing aids can make a difference in their lives.
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hear.com Reviews
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Reviewed Dec. 11, 2025
I was missing out on a lot of the conversation when I’d get together with my kids and grandkids because I wasn't able to hear those high pitches. When I was researching hearing aids, Hear.com’s name came up, and their audiologist could work me in right away. I got the Horizon IX. They give you a trial period, too, so that if anything’s wrong at first, you can go back. They have made my life so much better. I stepped out into my garden one evening and heard crickets. I haven’t heard them in years. And during my granddaughter’s birthday party, one of my daughters took me aside and commented on how much more engaged I was. Even my grandson driving in the car says I don’t ask him to say things again and again. It’s been great.
Hi Lisbeth,
Thank you for sharing such a beautiful story! We're truly touched that your Horizon 1X hearing aids have made such a meaningful difference.
Hearing crickets for the first time in years and being more engaged at your granddaughter's birthday party—these moments are exactly why we do what we do. We're so glad you can now fully participate in conversations with your kids and grandkids.
We understand that occasional adjustments can be annoying. Please know that we're always here to help whenever you need us. Thank you for recommending hear.com and for trusting us to help you reconnect with the sounds that matter most!
Curtis, Customer Success Team
Reviewed Dec. 4, 2025
I've struggled with my hearing most of my life. I'm half deaf. When I was born, I had to have tubes put in my ear. I was able to teach myself how to read lips. That's how I was able to communicate for the majority part of my life. I took a job working as a check cashing manager. I worked behind bulletproof glass and it's kind of really hard for me to hear my customers.
And the district manager around 2010 said that if I didn't get hearing aids, I wouldn't be able to work there. So I went and bought some hearing aids. I went and had the hearing test done and they recommended either surgery or hearing aids. They said that the surgery have pros and cons. One of the cons was if they didn't do it right, I could be permanently deaf, so I didn't want the surgery.
The hearing aids they wanted me to get were way too expensive. I went to Costco's and got some hearing aids. Those hearing aids weren't all that. You get what you pay for. I paid $2,400 for them but they weren't that good. I was still struggling to hear. I was behind the counter. They worked a little bit better, but I was still getting people to speak up. I actually wrote a note and taped it to the glass, saying I'm half deaf, and to hear them and communicate, they have to wait until I'm looking and to remove the mask.
I went on the internet and saw Hear.com hearing aids. They said they're looking for people 50 or older to try the hearing aids for 30 days risk-free. I was blown away. This is the best decision I ever made. I have to get some more wax guards to change them out but other than that, I'm hearing sounds I've never heard before. The Bluetooth makes me hear crystal clear. That's a feature that the other hearing aids don’t have.
I charge them up at night and I get up in the middle of the night, put the hearing aids on, and it's just amazing that when I take the hearing aids out, everything gets quiet, like I can't hear. And then when I put the hearing aids in, it opens up a whole new world.
I'm communicating with my family better. I'm noticing I got to tell them to lower their voices now. I'm lowering the TV down. I can hear the neighborhood. Outside, I'm hearing birds chirping. I'm hearing a owl. I went to Walmart. I was sitting in the car, and I'm hearing people four and 5 spots away from where I'm parked at.
When I would be in the bathroom, my family members would try to talk to me before I had hearing aids, and I couldn't make out anything they were saying. Now when I'm in the bathroom. I can hear them talking amongst each other. I have a grandson that's 13, and they would tell me that he'd be in the computer room playing the game and he'd be cussing, and I had never heard him. So now, I had the hearing aids on, and I walked in. I heard him cuss. He's not a big fan of Hear.com.
My wife and I have been married 24 years, and she's been putting up with my hearing for 24 years. And now that I got hearing aids, she's too loud. I took the sign down at my work. My customers were coming in there and they were wondering how I can hear them. I had a couple of customers who started crying because I had hearing aids. They were so happy for me. I can play music and still can hear the customers.
The techs at Hear.com were awesome. I went to to have them do the hearing test and fine-tune the hearing aids and those ladies are phenomenal. They are on point. I want to go back to because the left hearing aid cuts out a little bit here and there. I'm not sure if it's something that they need to fine-tune, but other than that, I'm having a ball with these hearing aids.
They gave me a number. They said if you have any problems, call this number and they’ll have somebody to walk you through it. When the Bluetooth had fell off, I was able to cut Bluetooth off, take them out, put the Bluetooth back on, go into the app, went to the Bluetooth. It took a little bit to navigate it, but I'm a computer tech, so it’s like the back of my hand.
Hi Edward,
Thank you for sharing such a powerful and personal story with us. We're truly moved by your journey and incredibly proud to have played a part in helping you rediscover the sounds of everyday life.
Hearing that you've gone from struggling behind bulletproof glass at work to engaging fully in conversations without visual cues is exactly the kind of transformation that drives our mission. We understand how isolating hearing loss can be, especially when it impacts both your professional responsibilities and personal connections. The fact that you're now experiencing clarity in simple moments—chatting with family, watching TV, or even just enjoying the sounds of your neighborhood—means the world to us.
We're so glad our hearing professionals provided the expert testing and adjustments you needed, and that our support team could quickly resolve the Bluetooth issue for you. It's wonderful to hear that you're enjoying the convenience of listening to music privately at work while staying connected to your environment.
We have to smile at the mention of your grandson and wife finding your newfound hearing "somewhat inconvenient"—that's often a sign that the hearing aids are working perfectly! Your customers noticing the positive change is a testament to just how much of a difference this has made in your daily interactions.
Thank you for giving hear.com a chance, and for trusting us to help you reconnect with the hearing world. Your story is a beautiful reminder of why we do what we do.
Curtis, Customer Success Team
Reviewed Dec. 4, 2025
I was on my third set of hearing aids before I got connected with Hear.com. And all three of the previous sets at the time were supposed to be the best on the market, and they were very expensive. I used each of those sets for about four to five years. But, before I got this next set from Hear.com, I could barely communicate. I had contacted two different companies and Hear.com’s people listened very closely to what I had to say. Their approach with me made me choose them over the other one.
Then, the arrangements on their trials seemed appropriate. I had made up my mind that if I could not tell a significant difference, I was not going to spend the money again. I got their trial set of hearing aids, and it made a big difference. Once I got the hearing aids, the product convinced me to spend the money, and I'm pleased with what I have done. I can hear better and I feel like I'm more acceptable within my family, friends and work that I'm not as bad as I was. I still struggle from time to time, particularly with noisy situations or young people. For example, I still struggle with young women in fast-food restaurants. But, my hearing is 100% better than it was.
The people at Hear.com have been very nice to deal with. The sales team answered my questions and convinced me that there was a good chance I could hear better. At my age, it is not as easy as it was to use the electronic devices that they send you by UPS or Federal Express. So, the service team was very patient and helpful with me. I got high praise for those folks. Although I am happy with everything, as an old guy, I would like to sit across the table and see somebody, which I never got to do with Hear.com.
The cost-quality ratio was higher for the previous three sets of hearing aids that I've had over the last 15 years. Hear.com is a little cheaper and the quality is a lot better. For people like me that have a severe hearing loss, we are willing to pay what we have to pay to hear if we have the money. I do have relatives that do not have the money to pay for hearing aids at the cost that they are at. So, I hope as progress continues to be made, those costs will come down and become affordable for more people. Overall, I'm a lot happier with this group than I was ever happy with the previous three sets that I had had.
Hi Gary!
Thank you so much for taking the time to share your journey with us! We're truly honored that after trying several hearing aids over the years, you found a solution with hear.com that has made such a meaningful difference in your life.
It's wonderful to hear that you're feeling more connected with your family and coworkers—that's exactly what we strive to achieve for every customer. We understand how frustrating it can be when previous hearing aids don't meet expectations, and we're so glad that our team was able to listen to your concerns and find the right fit for your specific needs.
We're thrilled that the receiver-in-canal style is working well for your level of hearing loss, and that our sales and service teams could provide the patient support you needed, especially with the electronics setup. Your comfort and confidence throughout the process are incredibly important to us.Thank you for recognizing the value we aim to provide in terms of both quality and affordability. We're constantly working to make advanced hearing technology accessible to more people, and feedback like yours motivates us to keep improving.
While we hope your hearing aids continue to perform exceptionally, please know that our support team is here for you whenever you need us—whether for adjustments, questions, or just a check-in. We're committed to being your partner in better hearing for the long term.
Thank you for choosing hear.com and for recommending us to others, Gary. We're grateful for your trust and look forward to supporting you for years to come!
Curtis, Customer Success Team
Reviewed Dec. 4, 2025
Hear.com sent me a kit, and they went a little bit further than I would have ever expected. They sent me a laptop where the hearing doctor examined me through FaceTime. During the process, I made some adjustments. I'm at a point right now where I would like to have some adjustments made in the size of the pieces. My hearing aids seem to go and sink into my ear. And when it happens, it's like my ears are closed.
But their product seems to be working down in my ear now. I guess it just works better than I expected. I would recommend the product. I didn't find any problem with it at all. I'm 74 years old, and this is the first pair of hearing aids I've ever had. I don't know what they've done to make them affordable. They also have an excellent service.
Hi Jerry!
Thank you so much for sharing such a detailed and thoughtful review of your experience with us! We're delighted to hear that your first journey into hearing aids has been such a positive one.
It's wonderful to know that our remote consultations worked seamlessly for you, especially since our nearest location wasn't close by. We designed this process to make expert care accessible no matter where you are, and we're so glad it met your needs.
We're thrilled that you're enjoying the Bluetooth connectivity for TV and phone calls, and that the rechargeable feature is making your daily routine more convenient. Those are some of our most popular features, and it's great to hear they're making a real difference for you.
Thank you for the valuable feedback about the fit. This sounds like something your provider can easily assist with—for example, by adjusting your dome size for a better, more secure fit. Please reach out to our team anytime, and we'll be happy to schedule a follow-up appointment to address this for you.
We're honored that you'd recommend us to your friends, and we're committed to continuing to provide you with excellent support and the latest advancements in hearing technology.
Thank you for choosing hear.com, Jerry. Here's to many more years of clear hearing!
Curtis, Customer Success Team
Reviewed Dec. 3, 2025
I needed hearing aids and didn't want any big thing behind my ears. So I got the one that goes in the ear from Hear.com. I can adjust them on the app to how loud or soft I want the sound to be. It works great for me. Now I hear things that I wonder what they are now since I haven't heard in so long, like crinkling of paper or the popping of a plastic bottle. The hearing aids are fantastic.
Eddie, thank you so much for sharing your wonderful experience!
We are thrilled that you found hear.com during your search and that our discreet, in-the-ear style products fit your needs perfectly! It’s fantastic that you find the ability to adjust the volume through the app so convenient and easy to use.
Best of all, we love hearing that you've rediscovered those small, delightful sounds—like the crinkling of paper and the pop of a plastic bottle. Those moments truly underscore the positive change that better hearing brings!
Thank you for your strong recommendation. We are so glad we could change your life for the better! - Ashley, Customer Success Team
Reviewed Dec. 3, 2025
I have the behind-the-ear hearing aids from Hear.com and they are easy to learn to use. Customer service is excellent.
Hi Mary,
Thank you so much for sharing your experience with us! We're delighted to hear that you've noticed considerable improvements in your hearing ability since using your behind-the-ear hearing aids.
It's wonderful to know that you found the features straightforward and easy to navigate—we believe that hearing aids should enhance your life without adding complexity. We're also thrilled that our customer service team made such a positive impression and contributed to your overall satisfaction.
Your pleasant surprise at the improvements you've experienced is exactly what we hope for every customer. Thank you for choosing hear.com and for trusting us to be part of your hearing journey.
If you ever need any adjustments or support, please don't hesitate to reach out. We're here for you!
Curtis, Customer Success Team
Reviewed Dec. 3, 2025
I don't wear my hearing aid as much as I probably should because I can hear almost everything without them. It's just a little bit more clear with them. I have them for both sides. I wear it for about three hours and I can recharge them. They were expensive but a lot of times it sort of sounds like paper crackling. I usually go into the office and they adjust it. Their people are very good and very responsive.
That's fantastic feedback, Charles! We're delighted to hear that you rated your overall experience with hear.com as excellent and gave us top marks for quality and support! We are committed to making sure every client feels comfortable and well-supported. We understand that forming the habit of wearing your first set of hearing aids takes time, but we encourage you to try wearing them for longer periods. Consistent, daily use helps your brain better process sounds and maximizes the benefit of the clearer sound you're experiencing. We are sorry to hear that the paper crackling sound has persisted even after adjustments. That certainly shouldn't be happening. Please do not hesitate to schedule a follow-up appointment with your hear.com specialist to have the sound checked out again, as we want you to feel completely comfortable and get the best performance possible from your rechargeable hearing aids. We value your business and are always here to support you! - Ashley, Customer Success Team
Reviewed Dec. 3, 2025
During my annual hearing exam they said I should look into having hearing aids. I looked into to the Hearing.com and so far it has been good. I got the behind-the-ear ones. I like the fact that I can answer my phone when I'm driving. And the cost is in the right ballpark for the hearing aids.
That's wonderful feedback, Faye!
We're so pleased to hear you are enjoying the convenience of the behind-the-ear model, especially the feature that allows you to answer phone calls while driving. That's a great real-world benefit!
It's also fantastic that you found our sales and customer service teams responsive and helpful, and that you feel the cost aligns with the quality of the hearing aids.
Thank you for choosing hear.com! - Ashley, Customer Success Team
Reviewed Dec. 2, 2025
Very poor customer service. The hearing aids did work any better than my Jabra Enhance. Returned hearing aids after 3 weeks. Now waiting additions 3 weeks for a refund, unacceptable, I will now dispute the charge with credit card company. I have been told 5 different times they are escalating the refund.
We sincerely apologize for the unacceptable experience you encountered with both the performance of the hearing aids and the subsequent refund process. The level of service you described is absolutely not what we strive for our customers to experience, and we regret the frustration and inconvenience this lengthy delay has caused you.
We understand where we failed you, and we have brought your case directly to our team of directors to thoroughly review our internal refund procedures and ensure this type of significant delay does not occur again.
We can confidently confirm that your full refund has been issued today, December 3, 2025. Depending on your financial institution, you should see the credit reflected in your account within the next 5–7 business days.
Thank you for bringing this critical issue to our attention. We appreciate your patience and wish you the best in finding the right solution for your hearing needs. - Ashley, Customer Success Team
Reviewed Nov. 21, 2025
I got my new hearing aids Friday, only a couple of days now and, honestly I'm not impressed by the service. Testing was accurate. couldn't make a comfortable spot where it fit in the right position and to get a realistic sound, left side stopped working
Thank you for sharing your feedback, and we’re sorry to hear that your first few days with your new hearing aids haven’t been as smooth as expected. We want you to know that what you’re experiencing is not unusual in the early stages.
Your hearing aids are brand new, and it generally takes about 28 days for the brain to fully adjust to sounds it hasn’t heard clearly in a long time. During this period, things can feel unfamiliar or even uncomfortable, and that’s completely normal.
Your audiologist will continue working with you to fine-tune the settings and ensure you’re receiving the best hearing experience possible. We see that you have an appointment scheduled for 12/3, and we strongly encourage you to be open and specific about everything you’re hearing — or not hearing — so they can make the proper adjustments.
Patience is key with hearing aids. For many people, it takes a few adjustments before everything feels “just right.” We truly appreciate you sticking with the process, and we’re confident things will improve as your brain adapts and your audiologist continues tailoring the fit and sound to your needs. If you need anything in the meantime, we’re always here to help. - Ashley, Customer Success Team
Reviewed Nov. 17, 2025
STAY AWAY!!! Their customer service contacts are constantly "experiencing a high volume of calls" to justify delays in responding. The first pair received in July began to experience charging connection issues. I now have a second pair with the same charging issue. The Hear.com "solution" is to send everything back and go without hearing aids for three weeks. This is despite the fact that the center received the defective item in three days. I found a work around and although I can charge the hearing aids, the status lights go out after three blinks. Not sure what my next step will be, but can't continue with this nonsense.
We’re sorry to hear about the frustration you’ve experienced — we know how important reliable charging is, and we understand how disruptive this situation can be.
To clarify, your devices are from our OTC line, which means all repairs must be handled directly by the manufacturer (Sony). Because of this, the repair timeline is not something we can control on our end. The good news is that we recently introduced a rapid repair warranty for all customers. With this new process, any necessary repairs now result in replacement devices being shipped out within 3–4 business days, which is a significant improvement from the multi-week timeline you experienced before.
We also see that a return label for your current devices was emailed to you on 11/6, but it has not yet been used in the system. Have you already sent in your devices for repair? Once they’re on the way, we can make sure the rapid-replacement process moves quickly so you aren’t without hearing aids for long.
We truly appreciate your patience and want to get this resolved for you as fast as possible. Please let us know how we can assist further. - Ashley, Customer Success Team
Reviewed Nov. 15, 2025
I was very impressed with Hear.com's sales and customer service and I picked them. I've had my hearing aids for about 10 weeks and they've been doing fine. I can hear the TV and I can hear better. I'm satisfied.
Ann, thank you so much for this thoughtful 5-star review! We’re thrilled to hear that your first 8 weeks with hear.com have been such a positive experience — and we have to say, we’re the lucky ones that you chose us.
It’s wonderful to know your hearing has noticeably improved, especially with everyday things like watching TV. Comfort, clarity, and ease of use are exactly what we aim for, so hearing that your devices are delivering on all fronts means a lot.
We also appreciate your kind words about our sales and customer service teams. They work hard to support every step of the journey, and your feedback makes it all worthwhile.
Thank you for being a fan — and for recommending us to others. We’re here for you anytime you need us! - Ashley, Customer Success Team
Reviewed Nov. 15, 2025
I had hearing aids before, and they were stolen. I looked for something a little cheaper than what I paid for the first one, so I did an internet search and found Hear.com. When I made a purchase, it went great. The technician that I worked with was very helpful. I'm tech savvy, so there wasn't an issue there, but the screening and testing was as good as what I received in the ENT's office.
I got the ones that go behind the ear, and they fit better than the other ones did. It's great. I hear people that I didn't know were even talking to me before. I can connect it to my phone and change it to different levels of noise background, which is helpful. However, I'm in a residential facility, so it's quiet and I don't use that a lot. All in all, it was a very pleasant experience.
Almalee, thank you so much for your wonderful review! We’re thrilled to hear that your experience with hear.com—from the purchasing process to working with our technician—felt smooth, intuitive, and on par with what you’d expect at an ENT’s office.
It’s great to hear that the behind-the-ear style is a better fit for you and that the phone connectivity and background-noise adjustments are making a real difference, even in quieter environments. Most of all, we’re happy to know that you’re hearing the people and moments you were missing before—especially in those busy, multi-speaker settings.
We truly appreciate your trust in us and are so glad the experience has been both pleasant and life-enhancing. If you ever need anything, we’re always here to help! - Ashley, Customer Success Team
Reviewed Nov. 12, 2025
The Bluetooth quality of a Samsung S25 is poor and crackly. I was informed after the purchase that the hearing aids work better with Apple devices. They are not upfront on the deficiencies of the devices.
Jack, thank you for sharing your feedback. We’re sorry to hear about the Bluetooth issues you’ve experienced with your Samsung S25—your hearing aids should enhance your day-to-day life, not complicate it. While certain devices can perform differently depending on the phone model, we understand your frustration and appreciate you bringing this to our attention.
Our management team has reviewed your case and has offered an exchange for an updated pair of Horizon IX BCT devices, which were specifically designed for simpler, more stable Bluetooth pairing across all device types, including your Samsung phone.
A member of our team will be reaching out to you within the next 24–48 hours to confirm the exchange and ensure everything goes smoothly from here.
Thank you for giving us the chance to make this right. - Ashley, Customer Success Team
Reviewed Nov. 5, 2025
I can hear some people fine, and some people I can't. It all runs together. I saw Hear.com's advertisement on Facebook and it was great. I purchased the $99 one, but I haven't gotten them yet. I paid them this morning.
Thank you for sharing your experience so far! We’re glad to hear the purchasing process felt smooth and that our message resonated with you. Your hearing can definitely fluctuate day to day, and we hope the devices you selected provide the clarity and consistency you’re looking for.
We show that your order has been received, and we’d love to hear how they’re working for you. If you have any questions in the meantime or need help with setup once they arrive, our team is here and happy to assist. We look forward to earning those extra stars! - Ashley, Customer Success Team
Reviewed Oct. 29, 2025
I’m not real happy with my hearing aids. I’ve got to make another appointment. I’ve already been back one-time, but my hearing aids whistle in my ears. I can just be sitting and turning my head, and there’s a whistle. I’m not real happy with that.
I’m not having the right kind of word recognition. The first time I really paid attention to it was some weeks ago. I was at a meeting and they were speaking. All of a sudden, everybody started laughing. I had not heard what he said that was funny, so I thought I am missing something. I don’t even realize I’m missing out. I’m just trying to keep up with it.
I’ve got to make an appointment to go back ‘cause these things are really, really bothering me.
I’ve had other hearing aids. I can hear through them better now. But they just got old and I needed new ones. I had heard such good things about the quality of Hear.com, but this thing is killing my ear. Anyway, I heard good things about it and I knew the company was really good, so that was why I tried these. They’re a little too expensive not to be able to feel good about them.
The last time I was down in Griffin, the person said I might have to have another hearing test. Maybe they’re not set right. I’ve got to have something else done. I went back because I was missing words, missing the conversation. She adjusted them, but since she adjusted them, now they’re ringing. They’re buzzing in my ears. I understand I may not have perfect hearing, but this is more than I can deal with. Right now, I’m very dissatisfied. It’s really not what I need.
Thank you for taking the time to share your experience, and we’re truly sorry for the challenges you’ve been facing with your hearing aids. Whistling, ringing, and difficulty with word recognition—especially in important environments like church or law enforcement meetings—are absolutely not the experience we want for any of our customers.
We also understand how discouraging it is to feel like you’re missing conversations, jokes, or important details, particularly after investing in devices that were meant to improve your daily life. Your feedback about testing and fittings is incredibly important, and we appreciate you highlighting how crucial it is to ensure nothing is overlooked in the process.
We want to clarify that your current devices are last year’s model—this was selected due to affordability being a concern at the time of purchase. However, it sounds like you’ve been in more active and challenging listening environments than anticipated. Because of that, we believe you may benefit from more advanced technology.
A member of our Customer Support team has already tried reaching out, and we would still love the opportunity to make things right. We would like to offer you an upgrade to this year’s top-of-the-line Horizon IX hearing aid, which provides significantly improved performance in dynamic environments and stronger speech clarity.
When you have a moment, please contact our Customer Support team at 888-780-3450. We’d be happy to begin the upgrade process and work with you to ensure you’re hearing confidently and comfortably again. - Ashley, Customer Success Team
Reviewed Oct. 28, 2025
I liked what I was reading about Hear.com online. I used the online website and then a representative called me. I purchased the hearding aid that goes over the ear. I'm now able to understand what people are saying instead of just hearing them talk, but not understanding the words. The hearing aids are a little expensive, but it's not nearly as expensive as some of the other brands.
All the interactions have been good. The person who fitted me for the hearing aids was really helpful. I called one time because I wasn't hearing out of one ear and he told me I needed to clean or change the wax filter and that took care of it right away. Every time I've talked to somebody from Hear.com, it's been a positive experience.
Joyce, thank you so much for your thoughtful 5-star review! We’re thrilled to hear that your hear.com hearing aids have made such a meaningful difference in your daily life—especially in helping you understand conversations more clearly with your daughter.
We’re also glad that our team was able to assist you quickly when you experienced a minor issue and that changing the wax filter solved it right away. It’s wonderful to know your new hearing aids are comfortable, effective, and delivering the clarity you were hoping for—all at a more affordable price.
Your feedback about our product, service, and website means a lot to us. We’re honored to be part of your hearing journey and are always here if you ever need support or adjustments down the road. Thank you for recommending hear.com! - Ashley, Customer Success Team
Reviewed Oct. 28, 2025
I like my hearing aids from Hear.com. They’re my first pair, and they’re comfortable. I can almost hear myself talk, but I can hear fine. They’ve created a positive impact in my life. In fact, my grandsons will even say to me, “Danya, do you have your hearing aids in today?” And I’ll say, “Oh, my gosh! I forgot!”
Kathie, thank you so much for your wonderful 5-star review! We’re thrilled to hear that your first experience with hear.com hearing aids has made such a positive difference in your daily life. It’s great to know you’re hearing better and feeling comfortable wearing them — and we love that your grandsons have noticed too!
If the slight echo continues, our team can easily help fine-tune your settings for an even more natural sound. We truly appreciate your recommendation and are so glad you’re part of the hear.com family! - Ashley, Customer Success Team
Reviewed Oct. 26, 2025
I have had my hearing aid a little over a month now. I love the product CRE-C20 but these are not the hearing aids I asked for. I have been trying since the first week I received them to return them and get the ones I wanted, which is the hearing aids that's bluetooth comparable. But all I receive is a run around. I am so glad that I keep the original box they came in since they won't give me a return receipt. Nor give me what I want, which is hearing aids that's bluetooth comparable. My 45 days trial will be over soon. I'm going to return them so that I don't have to pay for something I don't want. Thanks Hear.com for making this a memorable moment.
Eleanor, thank you for sharing your feedback, and we’re sorry to hear about the initial confusion with your order. We’re happy to know that you’ve since spoken with your hear.com consultant, Lawrence, and that a solution is already in progress.
We understand how important it is to have the exact hearing aids that fit your needs—including Bluetooth compatibility—and we appreciate your patience as we finalize your exchange and new financing details. A return label for your current SONY devices has already been requested, and your consultant will be following up to ensure everything goes smoothly.
We’re glad you love the quality of our products, and we look forward to helping you move forward with the Bluetooth-compatible hearing aids you originally wanted. Thank you for giving us the opportunity to make this right! - Ashley, Customer Success Team
Reviewed Oct. 16, 2025
When I was in the company of others, I could only hear one person at a time talking to me. I felt bad that I couldn’t hear everybody well enough. I tried the cheap hearing aids at Walmart and they didn’t work out for me. I wasn’t happy with them. I know that Hear.com is a little more expensive, but I wanted something that would really help me and take care of my hearing problem. My hearing aids from Hear.com are doing well for me. My favorite feature is that I can turn them up or down when I need to. I can wear them when we go out to eat and still hear everybody. If somebody else is in the car, I can listen to them, too, even with music or radio on. They’re just really nice. They keep my kids from saying, “Mom, you need hearing aid. Mom, you didn’t hear what I said.” They’re really happy that I have hearing aids now.
Glenda, thank you so much for sharing your story! We’re thrilled to hear how much your Horizon hearing aids have improved your daily life — from enjoying conversations in restaurants to hearing your favorite songs in the car with clarity.
It’s wonderful to know that the adjustable settings are helping you navigate different environments with ease, and even better to hear that your family has noticed the difference too. Moments like these are exactly why we do what we do.
We truly appreciate your trust in hear.com and your kind recommendation. Enjoy every moment of better hearing — you deserve it! - Ashley, Customer Success Team
Reviewed Oct. 16, 2025
I have been with Hear.com close to nine years now. And I was very pleased with the service I had then, so I decided to go back with them again this time when I needed to get replacement hearing aids because the other ones just weren't working like they needed to be. And the whole experience from start to finish was just amazing.
The gentleman I spoke to on the first day on the phone was very clear, very knowledgeable about everything that was gonna happen. He was fabulous. I wish I had his direct number. Not that I would need it, but if I do, I would like to be able to reach back out to him directly because the guy was more than just a hearing aid specialist. We talked about other stuff. Family, vacations. I don't know if it was just to see if I could hear what he was saying, but he seemed generally interested in just more than selling me a set of hearing aids.
These are a lot more high tech than the first ones I got nine years ago. The hearing is a lot more clearer. The functions that come with these, I have the Bluetooth, which I had nine years ago, which is great. But the overall functions of these where I can work the directional signal off of a phone rather than trying to play around with the buttons on my ears, it makes it a lot more convenient. The clarity and the functionality are just 1,000 times better than what I had on the other ones. They were able to do all that without me having to sit in an office or send them back.
They sent me a big box that had a Microsoft Surface Pro. It had noise canceling hearing aids. It had a wand that they could actually look inside my ear. Everything that I would have had to do in a hearing aid or a doctor's office visit, I was able to do from my own office at home.
I charge them up every night when I take them out, and put them in the next morning. They're fully charged. The battery life lasts a heck of a lot longer than the ones I used to have from nine years ago. They're tremendous. I'd buy these again if I had to.
I've told one of our folks from our church because they were saying they were having problems with hearing and I gave them the link and told them how I had to do it, and said, ""You'll never have to leave your house. They'll send everything to you including the hearing aids.” And they told me they're going to make the appointment. I’ll recommend that you try to visit an office somewhere in town and probably not get quite the service that I got.
For the quality that I got and the service that I got, I would say I cannot complain about it. They were a little higher than the ones I got nine years ago, but the quality of them is 10 times better. I really wish the insurance would have covered more of it. I'm happy. I can hear. My wife doesn't have to have the TV up as loud as it does. I went from having my TV volume around 45 or 50 down to 20. So, that's huge. I'm very, very pleased.
The website itself was incredible. They sent the shipping label to send everything back when I was done. Everything I did basically started out with the website, but everything else was either email or phone call, so everything I needed to do on the website was just perfect.
Donald, wow — thank you so much for sharing your incredible story! We’re truly honored that you chose hear.com again after nearly nine years, and we’re thrilled to know your experience was just as remarkable the second time around.
It’s wonderful to hear that our virtual hearing test, at-home setup, and remote fine-tuning process made things so convenient, and that your new Horizon hearing aids have brought such a clear and comfortable listening experience — from everyday conversations to watching TV with ease.
Your recommendation and trust mean the world to us. We’re grateful to have earned your confidence once more and are so glad to know the technology, service, and care exceeded your expectations. Enjoy every moment of better hearing! - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
After hearing about Hear.com from my brother-in-law who uses the product, I decided to purchase the Horizon hearing aid. The customer service was very good and the quality of the hearing aid is excellent.
Hilda, thank you so much for your kind words! We’re thrilled to hear that your Horizon hearing aids have been an excellent fit and that you’ve had such a positive experience from start to finish.
It’s always wonderful to know when happy customers like your brother-in-law help spread the word — referrals mean the world to us. We truly appreciate your trust and are so glad to have exceeded your expectations.
Enjoy every moment of clearer hearing, and thank you for choosing hear.com! - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
I have a behind-the-ear type from Hear.com and I can hear better with it. It’s chargeable. They had the equipment shipped to me and I talked weekly at the location for a period of time and set it up. The gal that was there was wonderful. It was easy doing it that way. Some friends got cheaper prices but I don't know whether they got as good a service.
Edward, thank you for sharing your experience! We’re so glad to hear that you found the setup process smooth and that your rechargeable hearing aids have been convenient and easy to use.
It’s wonderful that you appreciated the personalized support from our team and the comfort of your at-home experience. We truly value your honest feedback and are delighted that you’re happy with your decision — even as we continue striving to make every experience a 5-star one.
Enjoy your improved hearing, and thank you again for choosing hear.com! - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
I saw Hear.com on the Internet and thought it sounded like a good hearing aid. I called them and I liked the approach they had. They were nice, friendly, and helpful. They sent me the equipment and I was amazed that it was very easy and good to handle.
I am more than satisfied with the hearing aids. The hearing part itself goes into the canal and there's the little thing that goes behind the ear where the charge is. They're small and comfortable. I found it very easy to learn. The people from Hear.com were very helpful with the learning process. It goes in the charger when I take them out at night and I pick them up in the morning. They're fully charged and work all day. It wasn't a cheap hearing aid, but that's what I chose. I wish it was less expensive, but I'm really happy with them."
Erica, thank you so much for your wonderful review! We’re delighted to hear that your at-home hearing test was easy and convenient — and that your new Horizon hearing aids have been such a comfortable, effortless fit for your daily life.
It’s great to know you’ve enjoyed the rechargeable design, personalized support, and top-notch customer service from our team. Your recommendation truly means a lot to us, and we’re so glad you chose hear.com to be part of your hearing journey. - Ashley, Customer Success Team
Reviewed Oct. 15, 2025
I knew I needed to get hearing aids, and Hear.com felt right. I put the devices in my ears, and they are excellent. Before the hearing aids, I was missing an awful lot. Having it made a huge difference. I can now hear people better, and I can hear myself better too -- I was not hearing my own upper range. I work with their audiologist and he has been great. Their customer service is very nice. It also has an app on my phone that lets me adjust it for different conditions. it takes time to get used to it, but I’m starting to like that feature.
I’m really impressed with their use of technology. It was very nice having all the appointments occur right in my home. It was like having a doc in the box. They had the dedicated tablet. We kept the equipment here for 30 days. They did all the screening and examinations while I was sitting at my kitchen table. I did not have to go to multiple locations where I would have to go to an audiologist somewhere else, for example. I talked to some other people who did, and it did not cost me that much more at all. In fact, one woman said hers cost twice as much as mine. In the end, my intuition was right
Elise, thank you so much for sharing your experience! We’re thrilled to hear that your Horizon hearing aids have made such a meaningful difference in your daily life — from comfort and clarity to rediscovering sounds you’d been missing.
It’s wonderful that you’ve been enjoying the Horizon app and the convenience of our at-home care process — that seamless, personalized experience is exactly what we strive to deliver for every customer.
We truly appreciate your trust in hear.com and are so glad you found both the quality and value to exceed expectations. Enjoy hearing — and living — life to the fullest again! - Ashley, Customer Success Team
Reviewed Oct. 11, 2025
The hearing aids were very expensive and did not last a full two years. Trying to contact them was a joke so I get to find another provider locally that will support their products. I bought the top of the line, 7AX RIC, in 2023 and the left one just failed completely. No recourse for me as there is nowhere to contact to achieve resolution. Do yourself a favor and buy locally.
We’re sorry to hear about your experience and want to help get this resolved for you. All hear.com hearing aids include a 3-year warranty from the original purchase date, which covers repairs and replacements. If your device failed within that window—or if you believe it’s still eligible—we can absolutely assist.
We also want to clarify that our customer support team is available through multiple channels, including phone, email, text message, and live chat on our website. Many of our customers find it easy to reach us this way, so we’d love the chance to ensure you get the same level of support.
Based on the information provided in this review, we weren’t able to locate a hear.com account under your name. If you could please share the name, phone number, or email address associated with your purchase, we’ll immediately look into your case and make sure you receive the help you need. We look forward to making this right for you. - Ashley, Customer Success Team
Reviewed Oct. 8, 2025
I paid a lot of money for these hearing aids and shortly after I got them the hearing aid case was not working right and would only charge one of my hearing aids. I had contacted the company multiple times with no response and then when they did contact me, they said my warranty was over the end of September although this was October they said that I would have to take the case and send it back to the company for several weeks. I asked him why I could just not get a new charging case as I could not go without my hearing aids as I work full-time.
They were unwilling to work with me on this and basically said that I would have to mail the case in and wait the time frame which I cannot do and continue to work at my job. I was disappointed after paying so much money for hearing aids that the customer service was so bad. I would suggest you use a different hearing aid company as this company is not receptive to customers once the hearing aids are purchased.
Barbara,
We’re very sorry to hear about the experience you’ve had and truly understand how frustrating it must be to deal with a charger issue, especially when you rely on your hearing aids every day.
A member of our Customer Support Team has already tried reaching out to you to provide a solution that we believe will resolve this quickly. We’d like to send you a replacement charger free of charge, in exchange for your current one to be sent to our logistics center in Denver so our team can evaluate and determine what went wrong.
At your earliest convenience, please contact our support team so we can get your new charger shipped to you as soon as possible. We want to ensure you’re fully satisfied and back to hearing your best without interruption. - Ashley, Customer Success Team
Reviewed Oct. 2, 2025
I heard about Hear.com on the web. My experience with the hearing aids has been very good. They feel comfortable on my ear. The customer service has been excellent and very responsive.
David,
Thank you for sharing your experience! We’re so glad to hear that your hearing aids are comfortable and that our team has been responsive and supportive at every step. Knowing you feel confident in your decision means so much to us.
We truly appreciate your recommendation and look forward to being here for you whenever you need us. Here’s to many more moments of clear, confident hearing! - Ashley, Customer Success Team
Reviewed Oct. 2, 2025
I had hearing aids that were almost seven years old and performed intermittently. I wanted to try different brands from what I had before, so I started looking around. I went with Hear.com as their people were probably the most polite and informative people that I talked with. That’s one of the reasons I bought it, their customer service. It turns out their product is just about everything that they say it is. They're expensive, but worth it. I hope that these will last three or four years before I have to get another set. I’m very happy with them.
Cullen,
Thank you so much for taking the time to share your thoughtful review! We’re delighted to hear that your experience with hear.com has been such a positive one, from our team’s polite and informative guidance to the consistent follow-up care you’ve received. It means a lot to us that you feel your decision was the right one and that the Horizon devices are living up to your expectations.
We also appreciate your honest reflections — from cost considerations to your recognition that consistent support makes all the difference. A 9.8 out of 10 is high praise, and we’re honored to earn your trust and recommendation.
Here’s to many years of clear, confident hearing ahead! - Ashley, Customer Success Team
Reviewed Oct. 2, 2025
Hear.com offered a free trial. Which I know most places do. At the time, I had hearing aids from another place, but I wasn't happy about the service that I was getting there. Every time I went, I saw someone different plus the drive to get there. When they told me where their location was, it was much closer to where I live, it was more convenient for me. I spoke with someone over the phone and she set up an appointment for an audiologist. I told her what type of hearing aid I was looking for.
I have a CROS hearing aid, both of them are Signia. The right ear is a regular hearing aid and the left ear is a CROS hearing aid that supposedly transmit the sound to the other one. What I originally had when I started wearing them about eight years ago from another hearing place and I liked them a lot. Three years later they started having issues, so I got another set of regular hearing aids but they didn’t do the CROS. And I felt that they weren’t good as the other ones.
The batteries last all day. From the moment I wake up, I put them in, and then all day until I go to bed. I’ve never had a problem with them running out of charge. My favorite feature is the battery because they’re rechargeable. The original hearing aids I had need to put batteries all the time and the second pair were rechargeable too. These come with a small charging case that can recharge them for about 36 hours without being plugged in, so if I go somewhere overnight, I don’t have to take a cord.
I have the app on my phone, I can direct the sound. More from the front, back, or all around. I usually keep it all around, and I really like that feature.
Richard,
Thank you so much for sharing your detailed experience with hear.com! We’re thrilled to hear that the process was smooth from start to finish and that your Cros system is giving you the clarity and balance you were looking for. It’s wonderful to know the rechargeable feature and mobile app are making such a big difference in your day-to-day life, from long-lasting battery performance to easily adjusting your hearing focus.
We’re also glad you’ve felt supported by our customer service team — consistent, attentive care is something we take great pride in. It’s great to hear that the quality and features of your new hearing aids are proving their value.
Here’s to many more hassle-free days and crystal-clear moments ahead! - Ashley, Customer Success Team
Reviewed Sept. 20, 2025
My Hear.com hearing aids are outstanding. The battery lasts all day and into the night if I need it. The quality is excellent. I can use it when I'm listening to a story when I'm working, like what I'm doing right now. It's very comfortable. If whoever is speaking in a room is not speaking loud enough, I can turn it up. I can also turn it down. I've had hearing aids for the last 10 years, but this is my best. When I first got them and had to get them tuned in to suit me, I had to call two or three times, and every time, somebody got back to me and worked with me until I got everything right.
Thank you so much, Robert! We’re thrilled to hear that your Horizon IX hearing aids are delivering the reliability, battery life, and sound quality you’ve been looking for. It’s especially meaningful to know that, after more than a decade of using hearing aids, your experience with hear.com has been your best yet. We’re proud that our team’s ongoing support helped fine-tune your devices and make sure they met your needs. Enjoy every moment with clearer hearing — we’re always here whenever you need us! Happy Hearing! - Ashley, Customer Success Team
Reviewed Sept. 20, 2025
I love my hearing aids from Hear.com. I can't say enough about them. The quality is wonderful, and the service was impeccable. I am mostly impressed with the customer service, the constant contact, the help, and the information. Everything was top-notch.
Thank you so much, Noreen! We’re delighted to hear how much you’re enjoying your first experience with hearing aids and that your son’s recommendation led you to us. It’s wonderful to know our team’s attentiveness and constant support helped you feel confident every step of the way. Adjusting to new sounds can take time, but we’re thrilled you’re noticing those details that were once missed. We appreciate your kind words and your enthusiastic endorsement — we’ll be here to support you whenever you need us! - Ashley, Customer Success Team
Reviewed Sept. 20, 2025
Hear.com has been excellent. The rep has me coming in for an appointment in December for a six-month follow-up. I have the behind the ear hearing aids with the little wire that goes into the eardrum, and they fit very comfortably. I find they are very good quality and I'm forever telling my husband not to yell at me.
Thank you so much, Carol! We’re thrilled to hear how satisfied you are with the comfort and quality of your hearing aids. It’s wonderful to know they’ve made such a positive impact on your daily life (and even on your husband’s voice level). We’ll be sure to share your kind words with Michael — our team is always here to support you, not just at the start, but throughout your journey. Happy Hearing! - Ashley, Customer Success Team
Reviewed Aug. 28, 2025
I’m 72 and I have profound hearing loss. I’ve been wearing hearing aids since I was 26 and had gone through several different companies. I wasn’t very satisfied with the last one so I needed new hearing aids. I thought I’d give Hear.com a try.
I had a very personalized experience. I went to an audiologist who worked with Hear.com, and he was able to get me fitted. I could not have done it online. I had to do it the regular way, go to the audiologist, have a hearing test, and figure out what was needed.
The hearing aids works very well most of the time, but if I go to live music, it doesn't work for me. I had to go back and get that taken care of. I don’t know how to describe it, except that I can go on my phone, pull up the app, and I can change the volume. I can change the balance myself.
The hearing aids fit really well, and I have full ear molds. I can’t use those little things. They’re stronger too than the last one, so I’m hearing better.
These are rechargeable and can hold their charge very well. So, I’m happy. I put them in the charger when I go to bed, wake up in the morning, and they’re fully ready to go.
Thank you, Deborah, for sharing your journey with us! We’re honored that you chose hear.com after many years of wearing hearing aids, and we’re so glad to hear that your personalized fitting, comfort, and sound quality have made such a difference. It’s wonderful that the rechargeable feature and app controls support your active lifestyle. We also appreciate your feedback on live music and encourage you to work with your audiologist for fine-tuning — we’re here to make sure you get the best possible experience. Thank you for recommending us! - Ashley, Customer Success Team
Reviewed Aug. 28, 2025
I couldn't hear very well, and I was having a lot of trouble at home, and I heard about Hear.com. I looked it up because there was a news article on the internet about how this new hearing aid from Germany was taking the US by storm. And in the process of looking it up, I just happened to talk to someone that was going to set me up with the appointment and the doctor and all that. With the fitting over the phone, from the doctor setting them up for me, I didn’t even leave my house. So, I got them and tried them out, and they worked perfectly from day one.
As I explained it to the hearing aid people when they called me back a week or two later to see how I was doing, it was as though I could hear the heartbeat of my house. Because I heard my refrigerator come on and off, the ice maker spitting out ice, I heard all kinds of stuff around the house that I'd never heard before. And I had to get up and investigate what the noise was because I couldn't understand how I heard so many noises in the house. They're excellent. Love them.
Thank you, Milton, for sharing such a wonderful story! We’re so glad that our German-engineered Horizon hearing aids have made such a powerful impact on your daily life. It’s amazing to hear how they’ve opened up the little sounds of home — those details that make every moment richer. We’re honored by your recommendation and grateful to be part of your journey to better hearing. - Ashley, Customer Success Team
Reviewed Aug. 23, 2025
Very disappointing. During my first appointment, Walter ** kept falling asleep so had to reschedule. Included 42 ear domes in the kit which he said were for a woman and too small for me. He sent me others a few days later. I received no information on getting the hearing aids fitted. I get this email that says to wear them consistently and slowly, and to go to this link to find out. I went to the link and it says nothing about how long to wear them, and the Chat guy says to wear them as much as possible which is the opposite of what the email says.
Two days after initial zoom session I get a video showing how to insert them in my ear. Why wait 2 days? At the same time, I purchased Jabra aids from Costco. I've had a great experience with their audiologist. For something like this, there is no substitute for face to face service. The hearing aids themselves are somewhat similar but no matter what you do, this can't be done with zoom sessions, videos and emails.
Thank you for sharing your feedback with us, and we truly apologize for the frustrations you’ve experienced. Our at-home solution has been very successful for many of our customers, but we completely understand that some prefer an in-person experience with a hearing specialist or audiologist.
If this is a deal breaker for you, we’d be happy to arrange for you to visit one of our in-person provider partners instead. We don’t see a request for an in-person appointment on your account, but this is absolutely something we can adjust if it would make you feel more comfortable and supported.
Please reach out to our customer care team at 888.780.3450 so we can discuss the best next steps for your journey and ensure you receive the care you deserve.
Thank you for giving us the opportunity to make this right. - Ashley, Customer Success Team
Reviewed Aug. 22, 2025
I love my hearing aids from Hear.com. I hate trying to solve minor problems with them. I call, leave a message asking for a call back. Week goes by and nothing. 2 weeks still nothing very frustrating to talk to them, you have to drive to the office to make an appointment which in 2025 you think they could call you back. As much as I love my hearing aids I wouldn’t buy through Hear.com again because of poor customer service.
Tom, we’re truly sorry to hear about your experience — this is not the level of service we strive to deliver. Your feedback has been shared with our Director of Customer Support, as we’re constantly working to improve our processes and provide better, faster assistance.
Since your last communication, we’ve upgraded our support systems to ensure customers receive timely callbacks and easier access to help. We don’t see any recent contact attempts in our system, so if you’re still having issues, please reach out to our dedicated team directly at 888.780.3450 — we’d love the opportunity to make things right and get you the support you deserve.
Your satisfaction matters deeply to us, and we truly value your trust in hear.com. - Ashley, Customer Success Team
Reviewed Aug. 20, 2025
I bought a pair of hearing aids from Hear.com in December 2024. Seven months later, in July, the hearing aids were giving me a lot of problems. They developed a scratching noise that is unbearable. When I listened to my podcast, music, or a meditation, the sound would stop on the left side, then come back and go through the other device, and sometimes it would drop out in the middle of the music for no explanation. They no longer automatically connected to my phone; I had to do it manually. I contacted the company, and they offered me a new set of hearing aids. After one week of use, the replacement is worse than the original. I feel cheated and disappointed. I want my money back so I can buy another brand. I've already filed a complaint with the Better Business Bureau (BBB).
In addition, we will assign a new consultant to follow up with you throughout this period to make sure you’re fully supported and satisfied with your devices. Our goal is to ensure you receive hearing aids that perform exactly as they should, and we truly appreciate your patience as we work to resolve this. If you have any questions, please do not hesitate to reach out to our Customer Support team. - Ashley, Customer Success Team
Reviewed Aug. 18, 2025
I was satisfied with Hear.com. And I was satisfied with the agents who helped me, and also the doctor who gave me my scripts. The girl who helped me get it all arranged was great. She went above and beyond.
I was a little bit special. I had to have an audiologist order them in order for my insurance to pay. So, they were able to find one in my area that I could go to. And I’ve been reimbursed by my insurance. So, that all worked out well.
This is my first pair, and I’m comfortable with them. But my ear canals are small, so I have an appointment to go back and see the audiologist in September. And I’ll address that with her. I don’t know what I need, but I’m wearing them, and I enjoy wearing them. And since wearing them, I have to turn the TV down.
Thank you so much, Kay! We’re thrilled to hear that everything worked out with your insurance and that you’re enjoying your new hearing aids. It's great that our team—especially Anna!—was able to guide you every step of the way. We’re also glad your local audiologist was able to support your unique needs. We’re here if you need anything else as you continue your journey to better hearing! - Ashley, Customer Success Team
Updated review: Aug. 18, 2025
A Hear.com rep called me very quickly after posting my review and addressed my problem with connectivity ... I appreciate their response. The Signia hearing aids are excellent devices for hearing improvement, particularly in noisy situations ... They just do not have the easy connectivity or the full range sound of earbuds for direct listening.
Original Review: Aug. 18, 2025
I contacted Hear.com to get top of the line Signa hearing aids... I did my home work and almost bought some and adjusted them myself but instead opted to PAY approx $1000 more and use and the Hear.com audiologist.1) They mislead me on the finance and I did not get the terms I thought I had.
2) My headsets will not connect with my computer like I was told they would - Even after buy a brand new 2025 Apple Macbook Air.
3) Service help is completely incompetent.
I would have Never bought hearing aids from this company if I had known how it would turn out. Buy some $200 ones at Walmart and save the money.
Reviewed Aug. 17, 2025
I made an appointment with Hear.com to go to a local place. The staff are very supportive, and the audiologist was very helpful. They showed me how to use it with the phone. I can answer the phone with it when the phone rings. If I need to adjust anything, I can attach it to the Bluetooth of my iPhone or take it off. I got the usual piece of hearing aid that is placed behind my ear with the wire going inside. It comes in a little case. The battery lasts all day, and I plug it to charge overnight. They told me that I can cut out the background noise, but I’m never in a crowded place. If I have an issue, I just call them, and they’ll attend to it. The price is okay, but I know it can run high.
Beverly, thank you so much for your thoughtful review! We're thrilled to hear that your experience—from working with your local audiologist to using your Bluetooth-connected hearing aids—has been such a positive one.
It’s great to know the charging case keeps things convenient and your devices last all day without worry. We’re also so glad our team could support you every step of the way and make everything feel user-friendly.
Your recognition of the value and quality means a lot to us. We’re honored to be part of your hearing journey, and we're always here if you need anything in the future! - Ashley, Customer Success Team
Reviewed Aug. 17, 2025
I can hear with my behind-the-ear hearing ai. I put them in a charging case at night, and I can wear them all day. The cost is good. Lower than at a hearing center. Not low, but lower.
Alice, thank you so much for your kind words! We’re thrilled to hear that your experience with hear.com has been excellent, and that you’re enjoying both the sound clarity and all-day comfort of your behind-the-ear hearing aids. It’s also great to know the charging case is keeping things convenient and stress-free for you.
We truly appreciate your perspective on the cost—it means a lot that you recognize the value in the quality and support we provide. We're honored to have earned your trust and are always here if you need anything along your hearing journey. - Ashley, Customer Success Team
Reviewed Aug. 17, 2025
I did some research on hearing aids. The people where I did my research liked Horizon hearing aids, so I contacted Horizon. They’re the ones who put me with Hear.com. Some gal from the company called me. I saw that she was from Dutchess County, and I told her I wasn't gonna come up there to get hearing aids since it’s an hour and a half from where I live. She said she would find me a place in my county, and she did. They called and made the appointment. I came with a friend, and even she said they were great, that they were very nice people to do business with. The customer service was excellent. They seemed to have thought of every aspect as a follow-up. They called me the day after I got them and did an adjustment. They were very encouraging. I’m very pleased with them.
Charlene, thank you so much for sharing your experience! We're thrilled to hear that you felt supported from day one and that our team helped make your adjustment period smooth and encouraging. That’s exactly the kind of care we aim to provide.
We're also glad you found working with a local provider convenient—and it's always a bonus when a friend recognizes the great service too!
It’s wonderful to know you’re enjoying clearer hearing and loving the Bluetooth connectivity. We're honored to have earned your trust and recommendation—thank you for choosing hear.com! - Ashley, Customer Success Team
Reviewed Aug. 16, 2025
I absolutely love Hear.com. These are the best hearing aids I’ve ever had in my life. I have paid tens of thousands of dollars and these are the best ones. I got the in-ear, rechargeable ones. The only thing I wish is that I knew where to go order new ones, the ones that cover where you put it in your ear.
These are 100 times better and about thousands of dollars cheaper. The last pair of hearing aids that I bought from The Hearing Connection, the first pair was $5,000 and the second was $7,000. I still had to pay $85 a year for unlimited batteries and they’d only give me 10 at a time. With these, I plug in at night, go to sleep, and they’re ready the next day.
Beverly, thank you so much for your heartfelt review! We're absolutely thrilled to hear that your hear.com hearing aids have exceeded your expectations—especially after trying so many others. Knowing that you've found a rechargeable, in-ear model that delivers both performance and convenience means the world to us.
We really appreciate your note about replacement ear covers—that’s valuable feedback, and we’ll make sure it gets to the right team. In the meantime, feel free to reach out to our customer support team and they’ll be happy to point you in the right direction for replacements.
We're honored to have earned your trust and recommendation. Here's to many more days of clear, comfortable hearing! - Ashley, Customer Success Team
Reviewed Aug. 16, 2025
After that, I received the hearing aids. They go down into my ear canal, and I’m able to connect them to my phone to listen to podcasts or anything else I want. The quality is fine and they work well. They are a little expensive for me, but I appreciate them for helping me..
Joan, thank you so much for your kind and thoughtful review! We’re thrilled to hear that your journey with hear.com—from the initial phone call to the video ear exam and beyond—has been smooth and supportive. We know trying hearing aids for the first time can feel like a big step, so we're especially happy to hear the in-ear design and phone connectivity features have made a positive impact for you.
Your feedback about the price and your experience in noisy environments is truly appreciated. We’d love to help you get even more out of your devices—especially when it comes to sound isolation and mastering those advanced features. Our team is always here to support you!
Thank you again for choosing hear.com. We’re honored to be part of your hearing journey. - Ashley, Customer Success Team
Reviewed Aug. 8, 2025
Not satisfied with the product. I purchased mine 3 years ago and have had them in for service either 2 or 3 times due to the units either quit working or volume is so low as it is difficult to hear with them. Each time they have been replaced with "new" aids. This last time I received my "new" replacements 4 days ago, 2 days later same problem reoccurs. My warranty expires in 13 days and have been unable to contact Innovative Hearing (my service provider for the aids). Five calls today and waited on hold for approx. 10-15 mins before being advised to disconnect and try again later. I will start trying to contact Hear.com directly on August 11, 2025
We’re truly sorry to hear about the ongoing challenges you’ve had with your devices and the difficulty reaching Innovative Hearing. That’s not the experience we want for our customers. We’ll make our Partner Management team aware of your recent experience so we can address it directly with them. In the meantime, please know that we’re here to assist you with anything you need to ensure your concerns are resolved—especially with your warranty expiration approaching. You can reach us directly, and we’ll do everything we can to help. - Ashley, Customer Success Team
Reviewed July 15, 2025
I went with Hear.com because of their price and the hearing aids were good up until last week. They needed to be sent back for repairs and the customer service was good. However, they should just send me replacements if they're under warranty or they should have provided loaners before I sent the bad ones back 'cause now, I'm without hearing aids.
Thank you so much for your honest and thoughtful feedback, Keith. We’re glad to hear that your initial experience and our customer service met your expectations—but we absolutely understand your frustration about being without your hearing aids during repairs.
You bring up a very valid point. While we currently do not have a universal loaner program, we are always looking for ways to improve our service, and feedback like yours helps us do just that. We know how essential hearing aids are to everyday life, and your suggestion about providing temporary replacements during warranty repairs has been passed along to our service team for further review.
In the meantime, if there’s anything more we can do to support you during this time, please don’t hesitate to reach out. We truly appreciate you being part of the hear.com family. - Ashley, Customer Success Team
Reviewed July 15, 2025
Hear.com's product is excellent. I've had no problems with it. I called them after seeing an advertisement saying that the German hearing aids are sweeping the market. This is a German hearing aid. The next thing I knew, they were gonna give me a 45-day trial. Some hearing aids are $10 and some are $5,000, so I liked the 45-day trial. I told them to send me the product. They did and it worked out.
The guy that tested my ears and decided which one I needed was from Denver, and he did all this while he was in Denver. He sent me a little iPad and a box, and it had everything to test my ears. I didn't have to go to the doctor. I did it in my living room at night. My left ear wasn't too bad. My right ear wasn't good at all. It's crazy how I can hear the birds chirping with my hearing aids. I really like how I can hook the unit to my cellphone. When the phone rings, I can tap my hearing aids.
At night, I put these hearing aids in there and I hear people walking across the roof and all kinds of stuff. I'm 72 years old and with the hearing aids, I don't annoy people anymore by saying, "What?" and "Huh?" My wife hates watching a movie with me because she has to pause it and tell me what they said. Now, I don't have to deal with that. She actually asked me what they said.
Thank you so much for sharing your story, Danny! We’re thrilled you took a chance on hear.com and got to experience firsthand how life-changing great hearing can be—especially with the added comfort and convenience of doing it all from home.
From hearing the little things like birds chirping to enjoying conversations without missing a beat, it’s amazing how much of a difference the right technology can make. We love that your wife is now the one asking you what was said!
And yes—the Bluetooth feature that streams calls directly to your hearing aids is a game-changer for many of our customers, and we’re so glad it made your experience even better.
Thanks again for trusting us with your hearing journey and for the great recommendation. Welcome to the hear.com family! - Ashley, Customer Success Team
Reviewed July 15, 2025
I've been very pleased with Hear.com. I saw them advertised. I was researching and I saw the good reviews on it. I knew there was a hearing center near me that dealt with them. I've been very happy with my hearing aids. There are four functions I can switch to if needed. It's easy to adjust for whatever situation I'm in. They were the ones that were recommended to me by the hearing company that I went to. I can hear. Also, my TV is at 50% volume than it used to so I don't blast everybody else out of the room.
Thank you so much for your thoughtful review, Barbara! We're thrilled to hear that your research paid off and led you to a hearing solution that truly fits your needs.
It's fantastic that you're enjoying the customizable settings—being able to adjust based on your environment is such an important feature, and we’re glad it’s making a real difference in your day-to-day life (and your TV volume!).
We’re also happy to hear that working with your local provider helped enhance your experience even more. That’s exactly the type of partnership we strive for—to deliver expert care paired with cutting-edge technology.
Thanks again for trusting hear.com, and welcome to a world of clearer, more comfortable hearing! - Ashley, Customer Success Team
Reviewed July 15, 2025
I'm an older lady and I like that with Hear.com, I don't have to go out for appointments. The customer service I’ve received has been wonderful. I have the behind-the-ear hearing aid and it’s my first set. It’s easy to care for and I charge it every night. I couldn't hear high notes and low notes, beginning sounds and endings of sentences, and since using the hearing aid, I can hear. Working with Hear.com has been a very good experience. The price is commensurate with every other quality hearing aid though I would have liked it to be less.
Thank you so much for sharing your experience, Jane! We’re thrilled to hear how much of a difference your new hearing aids have made in your life—and that our at-home, hassle-free approach was a great fit for you.
It’s wonderful to know the behind-the-ear style has been both easy to manage and effective in bringing back the clarity and richness of sound you hadn’t realized you were missing. Hearing the full spectrum—those highs, lows, and subtle tones—can truly be life-changing.
We also appreciate your feedback on pricing. We strive to offer both advanced technology and flexible options to fit a variety of needs, and we’re so glad you found the value in your investment.
Welcome to the hear.com family—we’re honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed July 14, 2025
Information critical to successfully using Hear.com hearing aids are the following: For 9 dollars you can buy a lanyard that attaches to your hearing aids so that if one falls out, it will dangle from the lanyard. I contacted hear.com because one hearing aid fell out, and I could not find it. When I called, I was told that there are iPhone available to link wiith your phone so that the iPhone will locate the missing hearing aid. I tried this with my one remaining hearing aid. The result is that when I wear this hearing aid, I can only hear music playing.
John, thank you for sharing your feedback—we appreciate you bringing this to our attention.
Our customer support team has already stepped in to assist and even scheduled an earlier appointment with your provider to help address the concerns you're having. Regarding the lost hearing aid, we understand how frustrating that can be. While we can’t always predict when a device might go missing, we do offer helpful tools—like location features and retention accessories—to reduce the chance of it happening again.
The good news is that most customers don’t run into this issue, but when they do, we’re always here to support and guide you through it. Let’s get everything working as it should so you can enjoy the full benefit of your hearing aids again. - Ashley, Customer Success Team
Reviewed July 5, 2025
I liked Hear.com's product and the price. I've looked at some other ones that were way more expensive, and the sales people weren't nearly as nice. I purchased an in-ear hearing aid with a receiver on the back of the ear. Everything works fine. It's a rechargeable one, so I just plug it in at night and run it. The performance is very good when I can wear them. I'm living in Kentucky and if I walk outside, I can't wear the hearing aids because I’d sweat so much they’d cut them out. It's hot and 90% humidity. If I’d known there were gonna be water problems, I probably wouldn't have bought them. But it's a good product. It's a bad spot for me because I sweat a lot and it just kills them.
Thank you so much for your thoughtful and detailed review, David!
We're glad to hear that our product offering, pricing, and friendly team stood out to you—that's exactly the experience we strive to deliver. It's also great to know you're benefiting from features like Bluetooth streaming and the rechargeable battery, and that the devices are helping with both sound perception and tinnitus relief, especially with your severe hearing loss.
We completely understand your concern about the humidity and sweat-related issues, especially in a climate like Kentucky. While the Horizon IX is sweat-resistant, extreme moisture can occasionally affect performance. That said, many of our customers in similar climates have found that using a hearing aid dehumidifier overnight helps remove moisture and maintain functionality—we’d be happy to help you explore that option!
Thank you again for your honest feedback and for being part of the hear.com family. We're always here to support you! - Ashley, Customer Success Team
Reviewed July 3, 2025
I'm very happy with Hear.com. A customer service rep called me very quickly. The follow-up was great. They were thorough and supportive. I like a lot of my hearing aid's features. When I go to church, the music is loud. I can turn it down quickly and easily. I don't need the AirPods anymore because when I listen to an audiobook, it goes through my hearing aid. That's cool. I recommended Hear.com to a friend within a few weeks of having the product.
Wow—thank you so much, Kim!
Your review truly made our day. We're so happy to hear that our team was able to guide you with care, especially going the extra mile to coordinate with your cardiologist—that personal touch is exactly what we strive for.
We're also thrilled that you're loving the Bluetooth features of your hearing aids! Being able to adjust volume during church and stream audiobooks directly is such a game-changer, and we’re glad it’s added real value to your daily life.
And a special thank you for recommending us to a friend so quickly—that means the world to us. We’ll gladly take that “6 out of 5” any day! - Ashley, Customer Success Team
Reviewed July 3, 2025
Hearing.com is a very good company to do business with. They have good quality hearing aids and their staff are well trained. Everybody was very polite and efficient at doing their job properly. It was an excellent experience. I love watching television with the hearing aid and connecting it to my phone.
Thank you so much for your incredible review, John!
We’re thrilled to hear that choosing hear.com turned out to be such a great decision for you. It’s wonderful to know that the quality of the hearing aids and the seamless connectivity to your TV and phone are enhancing your daily life—especially when it comes to enjoying entertainment with crystal-clear sound!
We’re also proud to hear that our customer service team made such a strong impression. Providing polite, efficient, and expert support is something we truly value.
Thank you for the recommendation and for being part of the hear.com family! - Ashley, Customer Success Team
Reviewed July 3, 2025
I was researching on the Internet when I first heard of Hear.com. I experienced excellent customer service. They accepted my insurance when other companies wouldn't. I love that with the hearing aid, I can have the surround sound or cut off the background.
Thank you so much for your thoughtful review, Donna!
We’re so glad to hear that your experience with our customer service stood out—that’s something we truly pride ourselves on. And it’s great to know you’re loving the flexibility of your hearing aids, especially the ability to switch between surround sound and background noise reduction. That feature really helps you stay in control of your environment!
We’re thrilled you’re satisfied with your choice. Welcome to the hear.com family! - Ashley, Customer Success Team
Reviewed July 3, 2025
I previously bought a hearing aid from Hear, and they reached out when they had a new hearing aid. This new one is working fine. It's better than the old one. It has crisper sound. It's easier to put in and out. It's easier to fix and to charge. It's just night and day. Hear has been pretty good. When I've tried to reach out to them, somebody gets back with me. I don't like to be ignored, and that's one good thing that they have is that they do follow up with people when they reach out to them.
Thank you so much for your thoughtful review, Verne! We’re thrilled to hear that your upgrade made such a positive difference—especially with sound quality, ease of use, and charging convenience. It's also wonderful to know that our team has made you feel supported and truly heard every step of the way. Your trust means a lot to us, and we’re honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed June 30, 2025
The hearing aids are fantastic. They were expensive, but they’re worth it. Occasionally, when I get into a crowd, I use Universal and TV, but I use Universal the most because it works just fine. I’ve had the best customer support. They’ve answered all my questions and I'm completely satisfied.
Thank you so much for the fantastic review, Bob!
We’re so glad to hear that the Horizon IX features, especially the universal and crowd settings, are working so well for your daily life—it’s great when technology just fits seamlessly. And it means the world to us that our customer service team made such a strong impression.
Thank you for your trust, your kind words, and for recommending us to others. We’re honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed June 29, 2025
I like that with Hear.com, I can deal with the audiologist on the phone and not have to go into an office. It’s my fifth set over my lifetime, so it’s not my first rodeo. The hearing aids are good and they do what they're supposed to do. I can connect them to my phone I can change the setting from universal to TV, so I like the ability to control it myself. I charge them every night, and they last longer than the previous ones I had. The only issue I’ve had with them is I keep changing the receiver wires because they’re not long enough for me. I wear glasses so it pushes down on it, and if it's not long enough, it starts cutting into my ear and it hurts and it's uncomfortable, so I’ve had to upgrade a couple of times. But if I have to upgrade them again, this time, they’re gonna charge me $25 apiece and I don’t like that. I’ve already spent a lot of money on the hearing aids, so it ought to be included.
Thank you so much for sharing your experience, James—we really appreciate your thoughtful and honest feedback!
We’re thrilled to hear that the teleaudiology support and the ability to customize your settings through the app have made such a difference. It’s great to know you feel more in control and can easily switch between modes to match your environment—that kind of independence is exactly what we hope to deliver.
We also appreciate you pointing out the wire length issue. Thank you for your patience throughout the exchange process. We understand that this can be frustrating, especially with a premium product, and your input helps us continue to improve the experience for future customers.
Thanks again for trusting hear.com and for sharing your journey—it means a lot! - Ashley, Customer Success Team
Reviewed June 29, 2025
The pricing of Hear.com was better than what I was quoted from in-house people and I could do the process from home. I spoke to a representative and they shipped me instruments to do it at home. The process was fairly easy. I'm not a tech-savvy guy, but it was easy enough for me to do.
These are the first hearing aids I've ever had. I got over-the-ear type and they're rechargeable. At first, I hated them. But now, I love them. I use them every day. I couldn't go a day without them.
I have their app. There are different settings when listening to music or options where you can cut noises out. I like the Bluetooth the most since it connects with my phone so easily and I can answer calls by pressing a button on the hearing aid. It was a great experience with Hear.com.
Thank you so much for your detailed and thoughtful review, Alex!
We’re thrilled to hear that our pricing, telehealth process, and home convenience made a real difference for you—especially as someone who doesn’t consider themselves tech-savvy. It’s great to know the remote testing was straightforward and that our team was able to support you throughout the process.
We’re also glad to hear that, even with a bit of an adjustment period, your hearing aids have become an indispensable part of your daily life. Features like rechargeability and Bluetooth call streaming are game changers, and we're so happy you're enjoying them!
Thank you as well for your honest note about potential delays with repairs. We understand how important uninterrupted hearing support is, and we’re continually working to improve turnaround times and service.
Your story is exactly the kind of experience we strive to deliver, and we really appreciate your recommendation. - Ashley, Customer Success Team
Reviewed June 28, 2025
Hear.com’s customer service during purchase was very good. The hearing aid is working well, and I like the way they Bluetooth to my phone. I also like the features that allow me to change the way they work in different settings. But if I ever wanted to have something on a speaker, you cannot get it on Bluetooth once it is Bluetooth. You have to go through all kinds of things to make the phone switch away from the hearing aid. They could make an easy way to get it off of Bluetooth into another mode like a speaker.
Thank you so much for your thoughtful review, Sally!
We’re happy to hear that your experience with our customer service was positive and that you're enjoying the performance of your hearing aids—especially the Bluetooth and environment-specific adjustments. It's great to know you're getting real value out of those features!
We also really appreciate your honest feedback about the Bluetooth switching issue. You're not alone in that experience, and we're constantly working with our tech partners to make connectivity as seamless as possible. We’ll be sure to pass your input along—it helps us improve!
Thanks again for choosing hear.com and for sharing your journey with us. - Ashley, Customer Success Team
Reviewed June 14, 2025
Having the hearing aids has been wonderful. I can't wait to put them on in the morning. I hate to take them off at night.
Dianne, thank you for sharing such a heartfelt and uplifting review! We’re absolutely thrilled to hear that your experience with hear.com has been fantastic from start to finish.
It’s wonderful to know that both of our team members left such a strong impression through their friendliness, professionalism, and expertise. We believe that great care starts with great people, and your feedback reinforces that.
Most of all, we're so glad to hear how much your new hearing aids are enhancing your daily life—that you look forward to putting them on each day is the highest compliment we could hope for.
Thank you for placing your trust in us. We’re honored to be part of your better-hearing journey and are always here if you need anything. - Ashley, Customer Success Team
Reviewed June 14, 2025
I like everything about the hearing aids, and I was impressed with customer service because they called me up to make sure everything was going okay. I did have a problem with the device, the left hearing aid wasn’t working, but my grandson figured it out and he got it to work. I wear them all day and it doesn’t bother me at all. Sometimes I even forget to take them out before I take a shower. I hear well, so I can't say anything bad about them. No complaints.
William, thank you so much for your thoughtful and detailed review! We're thrilled to hear that your new hearing aids are not only helping you hear more clearly, but also making daily life a little easier—like helping you locate your phone. That’s a great bonus!
It's completely normal for your brain to take a little time adjusting to new sounds, especially in quieter environments like slow-paced films. We're glad to hear that overall, the transition has been smooth and positive for you.
We’re especially happy to know our customer service made a good impression and that your step-grandson was able to lend a helping hand—sounds like a great team effort all around!
Thank you again for choosing hear.com. If you ever need anything in the future, we're always here to support you. - Ashley, Customer Success Team
Reviewed June 13, 2025
Hear.com hearing aids are great in every way. The sales rep who assisted me was kind, professional, and very knowledgeable. I have a little problem with the left one falling out sometimes, but maybe the tip is just too small, so I need to get a new tip.
Connie, thank you so much for your wonderful review! We're delighted to hear that your experience with hear.com—from discovering us through your daughter’s link to working with our sales representative—has been such a positive one.
It’s great to know that you’re enjoying the comfort and quality of your hearing aids. If the left aid continues to slip out, a different tip size may indeed help. Please don’t hesitate to reach out to our team—we’d be happy to assist with a quick adjustment to ensure the perfect fit.
Thanks again for your kind words and for being part of the hear.com family. We’re always here if you need us! - Ashley, Customer Success Team
Reviewed May 31, 2025
I decided to go with Hear.com because of their advertisements, and I didn’t wanna go see the audiologist. I did it all online.
The hearing aids don’t fit in my ears as well as I’d like them to. I’m constantly pushing them back in. I did reach out to see if they could send me ones that fit better.
I have every shape and size, and I’ve already tried it. I must have weird-shaped ears. Overall, I’m still happy with my hearing aids.
Thank you so much for your thoughtful review, Laura! We're so glad to hear that you’ve found the overall experience and hearing aid quality to be satisfying—and that our online process worked well for your needs.
We appreciate your feedback regarding the fit and understand how frustrating that can be. Everyone’s ears are unique, and sometimes it takes a little extra trial and error to find the most secure and comfortable fit. Our team would be happy to assist you further in exploring options or fitting adjustments that might help resolve the slipping issue.
Thank you again for trusting hear.com—we’re here to support you every step of the way! - Ashley, Customer Success Team
Reviewed May 9, 2025
I've had hearing aids before from Miracle-Ear, but they stopped helping me and they wanted to sell me another pair instead. So I started looking for other options.
I went to the office in Cookeville, Tennessee, and I met some really nice people. They conducted all kinds of hearing tests and they spent a lot of time with me. The experience with them was very good.
My hearing is probably 85 to 90% improved. They look like the normal hearing aids that sit up on the top of the ear with a little wire that goes into the ear. They look like the old-fashioned ones. They really look like the one I had before.
They’re rechargeable and have a filter that needs to be changed about every four to five weeks. They provide all the replacement filters as well.
Thank you so much for sharing your story! We're thrilled to hear that your experience with hear.com has been such a positive one—from your first phone call to your visit at our Cookeville office. It’s wonderful to know that you felt supported, received thorough testing, and are now enjoying a significant improvement in your hearing—at a more affordable price.
We're also glad you’re enjoying the convenience of rechargeable devices and the included supplies. Helping you hear clearly and confidently is what we’re all about. Welcome to the hear.com family! - Ashley, Customer Success Team
Reviewed May 8, 2025
I knew I was losing my hearing, and I liked the idea of being able to do everything from my own home, so I decided to get my hearing aids from Hear.com. The customer service is perfect. I’m really enjoying my hearing aids. The fit is perfect, and I am not losing out on information anymore. I also love that they connect through my phone.
Thank you so much for sharing your experience! We’re thrilled to hear that the convenience of our at-home process and the personalized support made such a positive impression. It’s even better to know that your hearing aids are helping you stay connected—both with the world around you and through your phone. We’re honored to be part of your hearing journey, and we’re so glad it’s been a fantastic one! - Ashley, Customer Success Team
Reviewed May 8, 2025
I was impressed with the fact that Hear.com had developed these hearing aids. There was a 45-day trial period and, if I was not satisfied with what I was signing up for, I would be able to get a refund of my money. The customer service was excellent. They kept constant contact with me over email, gave me a lot of opportunities to ask questions if I had concerns, and provided a hearing aid dealer that can program the hearing aids close to my location. I've been very satisfied with the hearing aids. They perform exactly as I had hoped. They're great.
Thank you so much for your thoughtful and insightful review! Coming from someone with a background in speech pathology, your feedback means a great deal to us. We're thrilled to hear that our technology, personalized fitting process, and 45-day no-risk trial lived up to your expectations.
It’s also great to know that our team stayed connected and that your local fitting experience in Arizona was smooth and supportive. We’re honored to have earned your recommendation—and even more grateful to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed May 8, 2025
I misplaced my other hearing aids which were from Hear.com. They have the latest technology, and I thought that an upgrade would mean that my hearing would be much better, so I gave around $2500 for an upgrade. The customer service in the beginning was wonderful. They told me what to do and sent me messages. They are lovely to work with.
I love my second pair of hearing aids from Hear.com. These have so many more features that I can explore than the others. I don't always get them adjusted just like they should be, but I'm still fiddling with them. I wish they were cheaper. They were expensive because I didn't have any insurance that would pay for it, but I got what I paid for. It's such a difference. I usually have the television on in my kitchen. When I sit down in my kitchen to put my hearing aids on, it's so loud. They're really good hearing aids.
Thank you so much for your thoughtful and detailed review! We're thrilled to hear you're enjoying your upgraded hearing aids and noticing the difference that the latest technology can make. It’s great to know our team was able to guide you through the setup and provide the support you needed along the way.
We truly appreciate your honest feedback on pricing—and even more so, your recognition of the quality and performance. Helping you hear more clearly and confidently is exactly why we do what we do. Thank you for recommending hear.com! - Ashley, Customer Success Team
Reviewed May 5, 2025
I've been wearing hearing aids for quite a few years. Compared to my previous hearing aids, the ones from Hear.com were great and a lot more distinct. I can understand the words and the syllables a lot clearer. I just enjoy it. I feel more like myself and much more relaxed. Their customer service was very good.
Thank you so much for your wonderful review! We’re thrilled to hear that after years of wearing hearing aids, you’ve noticed such a meaningful improvement with Hear.com—especially when it comes to sound clarity and confidence in conversations.
It’s also great to know our team delivered the professional support and easy experience we strive for. We're honored you chose us and so grateful for your kind words! - Ashley, Customer Success Team
Reviewed May 4, 2025
The customer representative from Hear.com spent a good hour on the phone with me. I’m a nurse, so I had other questions than regular people. They answered all my questions. They had a lot of follow-up, and they sent me information in the mail and books. They sent me to a really good audiologist where I got my hearing tested.
The audiologist told me the hearing aids were $6,500. Then she asked for my zip code, so I gave it. She said it would be $4,250. I don’t know if they get paid by Medicare on the other end or from somewhere else. I just wondered, in a way, because I ended up paying $4,250.
They have a three-year warranty, which is good. I can go into the audiologist’s office five or six times whenever I need to, so I was happy.
My hearing aids are beige with a clear tube that wraps around the ear. There’s a little part I put in my ear, so you can’t see it. They are rechargeable, so I don’t change batteries. I see people having to change batteries once a week, and that becomes annoying. It has Bluetooth, and it kind of does everything. I like it a whole lot.
Thank you so much for your thoughtful and detailed review! We're so glad your journey with hear.com started with a helpful and patient conversation—and that it led to a comfortable, confident first-time hearing aid experience. It’s especially wonderful to hear that, as a nurse with great attention to detail, you felt supported every step of the way.
We’re thrilled you’re enjoying the discreet fit, easy charging, Bluetooth features, and the peace of mind that comes with our 3-year warranty and professional audiology support. We're honored to be part of your hearing journey! - Ashley, Customer Success Team
Reviewed May 3, 2025
I've been very pleased with the overall help of Hear.com. The video calls are very plain and informative. They worked very closely and answered all my questions. So I have been pleased with the hearing aids and the upgrade that it has provided me. The price was comparable to others that I had found, but it was a higher quality for the amount of money that I was paying.
The audiologist that I worked with was very helpful and he wasn't rushing to get through the demonstration. He made sure if I had any questions, he took time to answer them. He also showed me my hearing levels, what was good and what was not, and spoke in layman's terms that someone could understand where your hearing loss fell and what you could understand and not expect to understand.
Thank you so much for your thoughtful and detailed review! We’re so glad to hear that your video consultations were clear and informative, and that our team took the time to answer your questions thoroughly and with care. It's especially rewarding to know that your audiologist made the process easy to understand and helped you feel confident in managing your hearing journey.
We’re honored you chose hear.com, and we're thrilled to know the quality and support stood out. Thank you again for sharing your experience! - Ashley, Customer Success Team
Reviewed May 2, 2025
This is my first pair of hearing aids, and my hearing is essentially 100% improved. They're just little brown things that you stick in your ear, so nobody sees them. They’re very convenient and stay right where they’re supposed to. They work really well.
I thought they were great when I got them. It took about a month before I actually put them on because I was busy, but once I did, I haven’t taken them off at all. They’re awesome.
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear how much your hearing has improved—and that your first pair of hearing aids has made such a powerful difference in your daily life. It's great to know you're enjoying the discreet design, easy charging, and all the clarity that comes with it.
We truly appreciate your recommendation and are honored to be part of your hearing journey. Here's to hearing life more fully, every day! Happy Hearing! - Ashley, Customer Success Team
Reviewed May 2, 2025
Hear.com seemed to have a nice product, and the people were very knowledgeable. I went to their audio studio, and got one over the ear. I've had another test before somewhere else, and they were about the same. I felt very comfortable.
My favorite feature is that it’s going directly into my ear from the telephone, and I like that I don't have to search for batteries anymore, just put them on a charger.
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you're enjoying the comfort and performance of your Horizon IX hearing aids—especially the Bluetooth functionality and hassle-free charging. It's great to know your visit to our audio studio helped you feel confident and supported, and we’re proud to have delivered the quality and care you deserve.
We truly appreciate your kind words and are honored to be part of your hearing journey! If you ever need anything, we are here to help. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 30, 2025
I am leaving a one star review of my Hear.com hearing aids because I found that after a few months of trying to insert the hearing aids in my ears by myself (I am a quadriplegic) I couldn't do it. Their warranty period is much too short (90 days) for a person in my condition to recognize that I couldn't use them. The product is well marketed, great sales people, but the office team was incredibly uncooperative when I requested a return. I sent videos of my struggle to insert them, I made a strong case....but to no avail. The hearing aids are one of the most expensive ones out there. Be sure to investigate their return policy. In some of their comments online they do say it would take a few months to get used to them. That should be part and parcel of their warranty. Personally, I think there are more credible companies out there with more understanding personnel.
Thank you for taking the time to share your experience. We truly understand how important it is for your hearing aids to be usable and accessible, especially given your unique circumstances. We’re sorry to hear of your continued frustration and want to acknowledge the effort you’ve made in reaching out to us.
Your case was carefully reviewed multiple times by our leadership team under our escalation process, and it was ultimately decided that a post-trial return could not be granted. At the time of your purchase, you had support available to assist with insertion, and we were not made aware of changes to your ability to use the devices until several months after the 90-day warranty period had ended.
That said, our goal has always been to help you get the most out of your hearing aids. We’ve offered to assist in scheduling After Care follow-up appointments with your provider and asked whether there is someone currently available who might be able to assist you with insertion during those sessions.
We understand this has been a difficult situation, and we remain committed to supporting you in any way we can moving forward. - Ashley, Customer Success Team
Reviewed April 29, 2025
These are not what I expected to help me with my hearing. It's been a headache and waste of money. I have complained before but nothing has changed so I have been stuck with some hearing aids put away. I would recommend people not to purchase these hearing aids; it's too much money and the company don't care about it. They don't even deserve a star. They don't even give you a statement on your account with payments history or balances plus if you don't pay on time they add extra charges. This company stucks so don't waste time and money. Be smart and go to a real doctor that has an office you can get a REAL test.
Caroline, thank you for sharing your feedback. We’re sorry to hear about your continued frustration and want to reassure you that we remain committed to supporting you.
As outlined in the purchase agreement you signed, you had a 45-day trial period to determine if the hearing aids were the right fit and functioning to their full potential. Your devices were purchased in 2022, and as such, we are now well outside the return window.
That said, we’re still here to help. Your hearing aids are covered by a 3-year manufacturer warranty, which remains active until August of this year. We’re happy to send your devices in for repair if needed and can also schedule an appointment with your hearing specialist to assist with any adjustments to ensure the devices are working as intended.
Please also note that your financing is handled by Allegro, a third-party provider (outside of hear.com). For billing questions or payment history, you can reach them directly at (800) 644-8494.
We truly want you to experience the benefits your hearing aids can provide and remain available to assist however we can. - Ashley, Customer Success Team
Reviewed April 27, 2025
DO NOT FALL FOR THEIR RETURN GURANTEE. After trying to hopefully get some benefit from their $6,000+ hearing aid, their device did not work for me. My 45 day return period fell on Sunday, and after trying to call them waiting for over 30-40 minutes on Friday, Saturday and SUNDAY, I was not able to talk to anyone. I then find out that they would not honor my return calling them on Monday. Even though their in-house agent and local provider were told and knew very well that my hearing aids did not work for me, and that they were fully well aware of that, they refused to honor their 45 day return guarantee.
Going back and forth for two weeks after begging them to honor their return guarantee, I was finally told that their so-called upper management decided that they cannot honor my return. DO NOT Buy from these thieves, as they will use ANY excuse to refuse your return, and get you stuck for thousands of dollars, even if you tell them and let them know that their hearing aid does not work for you.
Thank you for sharing your feedback. We sincerely regret that you are dissatisfied with your experience and we want to provide clarification regarding the concerns you’ve raised.
We have conducted a thorough investigation into your case, including a full review of call records, emails, and conversations with your provider.
Here are our findings:
Your 45-day trial period officially ended on Sunday, April 13, 2025. As a courtesy, we would have accepted a return request if it had been made by Monday, April 14, 2025.
According to our records, the first communication requesting a return was an email received on April 15, 2025, which was after the return window had expired.
Our call system shows no missed calls from either your number or your wife's number between April 12 and April 14.
Feedback from your provider also indicated that, while you expressed ongoing dissatisfaction and uncertainty during your trial period, you did not clearly request a return prior to the trial ending. The provider noted that during your last appointment, issues with phone connectivity were resolved and no further concerns were raised at that time.
Based on these findings, and in alignment with the terms outlined in your Purchase Agreement (which states that return requests must be communicated directly to hear.com within the trial period), the decision to deny the return remains unchanged.
We understand this is frustrating, and we are truly sorry that your experience did not meet your expectations. While your trial has ended, both hear.com and your provider remain committed to supporting you and assisting with any troubleshooting or additional support you may need with your hearing aids.
If you would like further assistance with the devices or have any questions, please do not hesitate to contact us at 888-780-3450.
Thank you for your understanding. - Ashley, Customer Support Team
Reviewed April 24, 2025
Hear.com does NOT properly vet its audiologist affiliates. And doesn't appear to care when an affiliate goes rogue, judging by the lack of response to the feedback I provided Hear.com founder Paul Crusius. I'm only posting a review now that my refund was provided as a Hear.com employee suggested a poor review might slow any refund forthcoming. Defective hearing aids, multiple trips to a hostile audiologist and indifferent owners were my experience with this company. Buyer beware.
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described falls far short of the standard of care and service we aim to provide at hear.com, and we deeply regret the frustration and inconvenience you encountered.
Please know that we take your concerns seriously. While we work with a network of independent providers across the country, we are committed to maintaining high standards and ensuring every partner delivers the respectful, professional care our customers deserve. We are actively reviewing your feedback internally to address the provider experience you described.
We’re also sorry to hear you felt your concerns were not acknowledged in a timely or meaningful way. That is not the experience we want any of our customers to have—especially when they’ve entrusted us with something as personal and important as their hearing care.
While we’re glad to hear your refund has been issued, we truly regret that your journey with us led to such disappointment. If you ever wish to try our product again, we'd be happy to connect you with a new provider and ensure they provide you with the best care. - Ashley, Customer Success Team
Reviewed April 10, 2025
With the hearing aids, you can focus in a certain direction for speech, and there is a feature that works in crowded environments. There’s another feature that works when you’re outside in sporting events that mute it from wind noise. So, I like the combination of all those things, and the gadgets work extremely well. Some low-cost hearing aids, all they do is amplify sound, but these hearing aids tune specifically to your hearing situation.
Another thing that Hear.com does differently is that they set up with a Zoom call with the audiologist, and they send out along with a package for testing your hearing and a tablet to communicate with the audiologist. You can have multiple updates with the audiologist, which is extremely helpful without having to go to someone’s office. The convenience of the system is fantastic. Overall, I’m happy with it.
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear how well the Horizon IX has aligned with your needs—especially in challenging environments like crowds and the outdoors. You're absolutely right—our hearing aids are more than just amplifiers; they're tailored solutions designed to fit your lifestyle and hearing profile.
We’re also so glad to hear that the virtual setup process and convenience of remote care added value to your experience. At hear.com, we strive to make the journey to better hearing as easy, personalized, and empowering as possible.
Thank you again for trusting us—we’re honored to be part of your hearing journey! Happy Hearing! - Ashley, Customer Success Team
Reviewed April 9, 2025
A friend recommended Hear.com. Then I went online, spoke with one of their representatives and decided to try it. I like it. So far, so good. I’m hearing most everything.
I think they did a very nice job. I believe they’re available if I have any questions, but I haven’t needed to reach out. I’m very pleased.
Thank you so much for your thoughtful review! We're thrilled to hear that your friend’s recommendation led you to hear.com—and even happier that you’re enjoying the clarity and comfort of your new hearing aids. It’s great to know they’re making a real difference in your day-to-day life.
We're also glad our team has been there to provide support when needed. If you ever have questions or need anything at all, don’t hesitate to reach out—we’re always here for you. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 9, 2025
The hearing aids from Hear.com have definitely made my life better. My wife is not complaining as much as she used to. Before, she used to accuse me of selective hearing, which is probably true. If I was at the kitchen table, and she was in the living room, watching TV and mumbling something, I would say that she would have to turn around and look at me.
I love the controls on my phone. I can set the hearing aid, if I'm watching TV or if I'm out in public. Depending on what setting we're in, if I'm having trouble hearing, then I'll turn the volume up. If I'm in a loud environment, I can set it accordingly. I also like the Bluetooth features. I could connect to my phone and receive a call. When we're driving down the road, I can tell my wife where to turn because the voice of the navigation system goes through my Bluetooth. It's nice to know that it's there when I need it.
Thank you so much for sharing your experience—we’re thrilled to hear how the Horizon IX hearing aids have made such a meaningful impact on your life! From clearer communication at home to the convenience of personalized controls and Bluetooth connectivity, it sounds like you've truly made the most of the technology.
We especially love hearing that your wife has noticed the difference too—that’s what it’s all about: improving not just hearing, but connection. We're honored to be part of your hearing journey and are grateful for your recommendation. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 5, 2025
I've had two other pairs of hearing aids and the ones from Hear.com beat them. My husband was going through the phone and he came on Hear.com. And we went into checking them out, looking them up, and getting some answers to some questions.
I was using a different company for over 12 years. I had wonderful people to work with me. I am very hard of hearing and they worked with me. They tested me often. And they were there for me if I needed help. I had a new audiologist because the other places I went to were retired.
This new girl is not sociable. She hired people who did not speak English. And in my hearing, I need to understand. I told the guy not to call me again and that was the last time I heard from him.
The customer service of Hear.com is great. I enjoyed working with John. He kept his cool while I panicked on a few things. This is new to me and it was very stressful. My last two pairs cost me $6,000 apiece. They’re great. I'm getting along well. I'm able to bring it up and shut it down when I need to.
Thank you so much for taking the time to share your journey with us!
We’re incredibly grateful you chose hear.com after such careful consideration, and even more thrilled to hear that your new hearing aid has brought you improved comfort, sound quality, and peace of mind. Transitioning from a frustrating experience to one filled with support and clarity is exactly what we aim for — and it’s wonderful to hear that John was able to provide the calm and care you needed throughout the process.
Your story is a powerful reminder of why we do what we do. Thank you again for your trust, your thoughtful words, and for letting us be a part of your hearing care journey. If you ever need any assistance, we are always here to help! Happy Hearing! - Ashley, Customer Success Team
Reviewed April 4, 2025
I got behind-the-ear hearing aids from Hear.com and these are much better than the hearing aids I had before. They were made by the same manufacturer, so they've come a long way in five years. The cost is very high, but the quality is much better than anything I had before. I would recommend Hear.com. I've only had one problem, and they were prompt.
Thank you so much for sharing your experience! We're thrilled to hear that your new behind-the-ear hearing aids from hear.com have made such a meaningful improvement in your life. It’s incredible how far technology has come, and we're proud to offer devices that reflect that progress.
We're also glad we could resolve your service issue promptly — your satisfaction is always our top priority. While we understand the investment can be significant, we truly appreciate your recognition of the value and quality we strive to provide. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 3, 2025
I came across Hear.com through an online ad. From what I’ve heard from other people, their pricing is about the average going price. I was surprised that I could do everything from home. I didn’t realize how much I couldn’t hear. This is my first hearing aid, and it’s comfortable. So far, I like it.
Thank you so much for your thoughtful review! We're thrilled to hear that you chose hear.com and that your first experience with hearing aids has been such a positive one. 😊
It's wonderful to know that our home-based approach made things more convenient for you—bringing comfort, clarity, and ease right to your doorstep is exactly what we aim for. The fact that you're now hearing sounds you didn’t even realize you were missing is why we do what we do.
If you ever need anything or have questions down the road, we’re always here to help. Happy Hearing! - Ashley, Customer Success Team
Reviewed April 3, 2025
A friend had Hear.com and he told me to try them, so I went with. Their customer service has been great, and everybody has been perfect. Any time I call, I get good answers and help. Their assistance is great, and I can’t think of anything they could do better. The Bluetooth feature is cool. I was also satisfied with their price. Overall, it has been good being able to hear certain things that I couldn’t hear before.
Thank you so much for your glowing review! We’re beyond happy to hear that your experience with hear.com has been seamless from start to finish.
It’s fantastic to know that the Bluetooth features and improved sound clarity have made such a positive impact on your daily life. We believe that great technology should also come with great support, so hearing that our team has been responsive and helpful means the world to us.
We’re honored to be part of your hearing journey—and we’re always here for you whenever you need us. Happy Hearing! - Ashley, Customer Success Team
Reviewed March 29, 2025
I enjoy my hearing aids from Hear.com very much. It’s the X9, and they’re invisible for the most part. People don’t know I’m wearing them. The sales and customer service were wonderful and more than helpful.
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're loving your Horizon IX hearing aids—and we completely agree, their nearly invisible design is a game-changer for confidence and comfort.
It’s wonderful to know that our sales and customer service teams made your experience smooth and pleasant. We believe that great hearing care starts with personal support, and we're so happy we could deliver that for you.
Thank you again for your recommendation—it truly means the world to us! 💙 If you ever need anything, we’re just a message or call away. Happy Hearing! - Ashley, Customer Success Team
Reviewed March 28, 2025
I just ran across ads for Hear.com and decided to try it out because I wanted to get hearing aids. I’d had another pair for four years, but most of my current providers couldn’t get me the up-to-date technology. I thought I’d check out the advertisements, they have the latest technology and all that, and the price surprised me, actually. I got behind-the-ear hearing aids from them, and I really like the ability to change them in noisy situations to focus more on people nearby and their speech.
My interactions with the customer service team were great and really satisfying at first. Although, very recently, I've had some issues with crackling noises in both hearing aids. They said they’d call me back within 48 hours and they never did, that happened twice. You can’t talk to a real person, and I don’t like that. Talking to someone rather than on the chat doesn’t seem like that’s ever an option, and I don't like that.
I finally decided to try the chat and was able to do some things so my hearing aids are sounding better. It was very frustrating trying to get to that level, but at least for now, it's resolved. Overall, I’m very happy with the quality of the hearing aids.
Thank you for taking the time to share your experience with hear.com! We're so glad to hear that you’re enjoying the advanced technology of your behind-the-ear hearing aids—especially the speech focus feature that helps in noisy environments. It’s great to know that the pricing and overall performance have met your expectations.
We also appreciate your honest feedback about our customer service experience. While we’re happy the chat team was able to help resolve the crackling issue, we understand how important it is to speak directly with someone, especially when dealing with something as personal as your hearing. We're constantly working to improve our support systems and make it easier for our customers to get the assistance they need in the way that works best for them.
Thanks again for your review, and please don’t hesitate to reach out if you need anything—we’re here to help! - Ashley, Customer Success Team
Reviewed March 28, 2025
I was referred by a friend so I went with Hearing.com. It's a very good hearing aid. My hearing aids’ battery is on the outside of my ear. John, the guy who instructed me on how to use them was very good, and available anytime I had questions. They’re expensive but it was fine.
Thank you so much for your thoughtful review and for sharing your experience with hear.com! We're thrilled to hear that John provided excellent support and was there for you throughout the process—that’s exactly the kind of care we strive to deliver. We're also glad to know you're happy with the performance of your hearing aids and that they've made a positive impact.
We understand that hearing aids are an investment, and we’re grateful you chose hear.com for your hearing journey. If you ever need anything or have more questions down the road, we're always here to help! Happy Hearing! - Ashley, Customer Success Team
Reviewed March 11, 2025
I put the hearing aids away somewhere. They were more like amplifiers to me, so I made a switch. But customer service was excellent and I had no problem. The hearing aids just didn’t work for me.
Thank you for your honest feedback! While we’re sorry to hear that our hearing aids didn’t fully meet your expectations, we’re glad to know that you had a positive experience with our customer service. Our goal is always to help people find the best solution for their hearing needs, and we appreciate you giving us the opportunity to assist you. If you ever have any questions or need support in the future, we’re always here to help. Wishing you all the best on your hearing journey! - Ashley, Customer Success Team
Reviewed March 11, 2025
The specialist from Hear.com who did my hearing test and fitted me for the hearing aids was super, super good. I had to take them back once because my left hearing aid quit, and I didn't know it was because of wax buildup. He showed me the little white container with the little sticks where you take out the little white hearing piece. He even gave me one to fix them with. That's the only issue I've had. I really appreciated his time and effort, taking time with me and explaining everything. I couldn't be more pleased with any health person I have ever seen.
This was my first hearing aid. I've had my hearing tested a couple of times before and been told that I needed hearing aids. The hearing aids are great. I especially like that they hook up with my cell phone so I'm able to hear when I'm talking to someone. I've told everybody I know that they’re out there and how pleased I've been with mine.
Thank you so much for sharing your hear.com experience! We're thrilled to hear that your journey with hear.com has been outstanding and that our specialist provided the support and guidance you needed—especially as a first-time hearing aid wearer.
It's great to know that you're enjoying the convenience of your hearing aids, from improved clarity to seamless phone connectivity! We truly appreciate your recommendations and are grateful to have been part of your journey to better hearing.
If you ever need anything, we're always here for you. Enjoy your new hearing experience! - Ashley, Customer Success Team
Reviewed Feb. 26, 2025
I had hearing aids before, but the clarity wasn't good. I was looking online and my friend who had aids from Hear.com said they were very good. Sean and Tom are excellent. The quality of the hearing aids are excellent. This is my second set. The first set had issues and I sent them back and were quickly replaced. I had a good meeting with them this morning and I'm happy, but it's very difficult to get a live person on the phone and I became very frustrated. There's other things, like chat and email, but it's confusing and it takes a while for them to get back with the client. I just would like to have a telephone that I could leave a number if I have issues, rather than having to wait and get frustrated.
Thank you for sharing your experience! We're so glad to hear that you're happy with your new hearing aids and that Sean and Tom provided excellent support. We truly appreciate your patience and understand how important it is to have quick and easy communication when you need assistance.
We apologize for any frustration caused by delays in getting in touch with us. Your feedback is invaluable, and we're always working to improve our response times and make it easier for our customers to connect with us. If you ever need further assistance, please don't hesitate to reach out—we’re here for you! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 26, 2025
Hear.com’s free trial was enchanting to me, so that's why I thought to try it. I have the behind-the-ear model. I went with whatever one they recommended. I like it because it's easy to use, lightweight, and there's not much upkeep to it. There are times I wonder if I really need it, and then other times I'm appreciative to have it. Most of the time, I don't realize it’s there. I wear glasses, and there's that little sound that the hearing aid sometimes makes when the glasses hit it.
When I'm in a small group setting, being able to hear everybody talking is important to me. Before, when in a room and I go to like a Bible study and we sit around a square table and there's about a dozen of us, I sometimes would have trouble hearing some of the people at the other end. But it has been very satisfying and rewarding with Hear.com. From start to finish, they have been absolutely wonderful. I couldn't have asked for a more personable service. I recommended them to a friend because of the fact that it's all online. They supply everything and you don't have to run back and forth.
Thank you so much for sharing your hear.com experience! We’re thrilled to hear that you took advantage of our no-risk trial and found hearing aids that blend seamlessly into your life. The lightweight design and clear hearing in group settings—especially during meaningful moments like your Bible study sessions—are exactly what we hope to provide for our customers!
We also love that you found our online process convenient and hassle-free. Hearing care should be simple, and we’re so happy to know our team made the experience smooth and supportive.
Thank you for recommending us to a friend! If you ever need anything, we’re always here for you. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
They’re the best hearing aids I've had. Hear.com had a 45-day free trial, which was unusual, but very good. I had a hearing test with my own ENT because I didn't want to be baffled or fooled by a company with their results and I sent them a copy. Hear.com did two follow-ups with the ENT and I was impressed with that. High-pitched sounds, I don't have any of that. These hearing aids not only increase my hearing capacity, but I get my telephone and my music right through the hearing aids, so it’s nice. They’re expensive, but they allow monthly payments without interest for a year and then go on interest payments or pay off the balance. I got an email from them telling me to make sure I clean my filters, which I had done once way back in December, and I can call them anytime I have a problem.
Thank you for sharing your thoughtful hear.com review! We’re so happy to hear that you took advantage of our 45-day no-risk trial and found hearing aids that work well for you! It’s great to know that features like Bluetooth streaming for calls and music have enhanced your experience.
We understand that hearing aids are an investment, which is why we offer flexible payment options to make them more accessible. And we truly appreciate your kind words about our follow-up care and customer support—your hearing journey doesn’t stop after the purchase, and we’re always here to help!
We also love that you involved your ENT specialist in the process, ensuring the best fit for your needs. While we’re sorry your son’s experience wasn’t the same, we’re glad we could help guide him in the right direction.
If you ever need anything, we’re just a call away! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
I was very happy with the whole process, from the people I started with to the local audiologist in Wellesley who helped me. Everything has been fine. I am severely deaf, so while the hearing aids help, they haven’t been a miracle. I’ve only had them for two or three months. I had hearing aids before, and these are better.
I found Hear.com while searching online and decided to give it a try. I liked that I could try them for 45 days with no risk. The person I spoke with was very good, and there was no pressure at all. Everything went well.
The hearing aids are good quality. I have a hard, labor‑intensive job, so I don’t usually wear them while I’m working. When I do wear them, they can feel a little uncomfortable. If I’m focused on something, I don’t notice them as much, but if I’m just sitting around, they can start to itch.
Sometimes I take them out, scratch my ear, and put them back in. I’d rather not have to wear them, but they do help some. I can hear my grandchildren a little better, and my wife doesn’t have to repeat herself as much anymore.
Thank you for sharing your hear.com experience! We’re so glad to hear that our team, your local audiologist, and the 45-day trial process made your journey to better hearing a positive one. While we understand that no hearing aid can fully restore hearing in cases of severe loss, we’re happy to know that your devices are making a meaningful difference—especially when communicating with your grandchildren and wife.
Comfort is key, and we appreciate your feedback on occasional adjustments and itching. If you ever need any tips or adjustments to improve your fit, our team is always here to help.
Thank you for your recommendation, and we’re honored to be part of your hearing journey! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
I purchased hearing aids from Hear.com because my previous ones weren’t working well. The hearing aids were fine, and my favorite part is that I can hear much better. The only thing I have trouble with is hooking them up to the charger at night. I put them on the charger, but the light won’t come on until I fiddle with them for a while.
Thank you for sharing your hear.com experience! We're so glad to hear that your new hearing aids are improving your hearing and providing the clarity you were looking for. We appreciate your feedback about the charger and understand how important a seamless charging experience is.
Our team would love to help troubleshoot this issue to ensure your hearing aids charge properly every time. Please don’t hesitate to reach out—we’re here to make sure you have the best experience possible! Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 25, 2025
One of the greatest and most important features of Hear.com was the audiologist service. The audiologist checked on me, made adjustments, sent new parts, and was not going to give up until I was satisfied with the outcome.
I chose the over-the-ear type, which is the kind I had before, but the ones I had previously did not have the quality or the results that these hearing aids have. There's also an app called Horizon from Hear.com.
The main problem I had before was that my left ear and my right ear are not the same. My left ear has a much greater hearing loss, and if you're struggling to hear, it doesn't matter where the sound is coming from, you're not satisfied. The audiologist sent me a stronger receiver, the part that goes in your ear and connects to the over-the-ear piece. Now I can hear balanced out of both ears, and it really made a difference because I no longer have to depend only on my right ear.
With my previous hearing aids, I would only wear them when I was going to a meeting, going out in public, or somewhere I knew I would need them. The ones I'm wearing now I use almost from the time I get up to the time I go to bed. I don't exercise or work out in them, but other than that they're in my ears most of the day. So I use them many more hours per day than the previous version.
Overall, I was most satisfied because they got my ears balanced and the service that went with the sale.
Thank you so much for sharing your experience! It’s incredible to hear how much of a difference your new hearing aids have made—especially in balancing your hearing between both ears. Finding the right solution can be a journey, and we're so glad our audiologist was able to work with you to get the perfect fit and performance.
We love that you're now wearing your hearing aids all day and truly enjoying the benefits of better hearing! If you ever need further adjustments or support, we're always here for you. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 16, 2025
My Signia hearing aids from Hear.com are fine. I've had them for a couple of months. I've been wearing hearing aids for more than 20 years. And I’ve had a lot of hearing aids. These are the best I've had so far.
I can hear much better. It's clearer. I have it on my phone as an app, so it's not giving me any fits. I don't really use the Bluetooth unless I'm in my car. I'm 81 years old and I'm not a tech. I don't use that stuff. I just don't pay attention to many of those things. If I can hear, I'm happy.
Wow! Coming from someone with over 20 years of experience using hearing aids, your feedback means so much to us! 💙 We're thrilled to hear that your hearing aids from hear.com are the best you've had so far and that they’re making conversations clearer and easier for you.
It’s great that the app is working seamlessly for you, and we totally understand keeping things simple—what matters most is that you can hear well and feel confident in your daily life. If you ever need assistance or want to explore more features, we’re always here to help. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 14, 2025
About five years ago, I was told I needed hearing aids, but I didn’t want to take that leap because of the cost. I had been thinking about it for a number of months when Hear.com came up on my newsfeed. I tapped on the link because I was curious about who they were.
I called the number and got a call back from a woman who appeared to know what she was talking about. That gave me confidence that this wasn’t a fly-by-night online seller. As the conversation went on, she gave me more information and asked the right questions, and I felt like I was dealing with people who cared about getting me a product that would fit my needs. As things progressed, I took a leap of faith and said I’d give it a shot.
My experience dealing with their audiologist was fantastic. I had a little bit of background in knowing what I should ask for because I'd already been to an audiologist. Two days later, I got the diagnostic equipment and had an online appointment set up. I also knew that I had a 45-day trial period, so I didn’t really have anything to lose.
One of the best features for me is being able to isolate speech, especially in reverberant rooms, rooms that have echoes. The hearing aids also come with a rechargeable case, which makes them easy to manage. Plus, when I take them out at night, I just recharge the case that they come in.
One thing I really like about Hear.com is that they send reminders and links to understand the product and hearing aids in general. I just got an email because I'm at month three, so they sent me a reminder to do some maintenance that I can do at home. There is a protector thing that needs to be changed out every couple of months. I think that's a valuable service.
Thank you so much for sharing your hear.com experience! We know that investing in hearing aids can be a big decision, so we’re thrilled to hear that our team helped make the process smooth and reassuring for you. From the diagnostic equipment and online consultation to selecting the right hearing aids, it’s great to hear that you felt supported every step of the way.
We love that your new hearing aids are helping you isolate speech more clearly, and that the rechargeable case and maintenance reminders are making daily use even easier! Your kind words about our customer service and teleaudiology model mean the world to us, and we truly appreciate your recommendation.
If you ever have any questions, please feel free to contact our Customer Support Team, we are happy to help! Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
My hearing was good in one ear, and fair in another. I was trying to find a way to improve hearing during the time that I watch TV. I have to have the closed caption on the TV when I watch it. But when I’m watching TV with my family, they don’t like the closed caption. So I was wanting a hearing aid so I’d be able to watch TV with it. I also stay on my phone a lot by way of Bluetooth so that’s one of the things that sold me on their hearing aids.
I saw a Hear.com infomercial on the computer so I filled out the form and then someone called me. We had a good conversation and I was motivated to purchase the hearing device. I got one that goes behind and in the ear.
I had a good experience with the audiologist here in Albany. He was always available to me and whenever I went to his office, he was always ready to see me. I didn’t have to wait in line. He would always sit with me and be patient and make sure that I was hearing in both ears.
At first, I thought that my favorite feature was going to be the fact that I could use it as a Bluetooth device cause I stay on my phone a lot by way of Bluetooth. When I was talking to the representative and I was getting ready to make a purchase, I said to her that the problem is that once I start using the hearing aid device, I don’t know how often I’m going to use it because during the day, I’m on my phone a lot and I would have to take those out to put my Bluetooth in. She said that I don’t have to do that cause the hearing aids connect to Bluetooth. So, that’s why I thought it was gonna be worth the money.
But it’s not working for me like I thought it was. The people at Hear USA have been very nice about working with me and trying to get it changed out. We’ve changed it out twice and still, when I’m on it, people are still saying they can’t hear me. I noticed that when people are saying that, it’s because the sound has left the hearing aid and bounced back to the phone. And I didn’t realize it because, oftentimes, when I’m talking via Bluetooth, the phone is not in my hand. And so, I don’t use them as often as I would have had I been using a Bluetooth.
One time, I spoke to the doctor who thought the problem was with my phone and that I should call Verizon. But Verizon wouldn’t touch that. They tested my phone and said that my phone is working fine. The hearing aid is not a product that they sell so they couldn’t do anything about it.
My representative was always calling and following up. She always had a good listening ear. The last time I spoke to her, she told me she was doing a follow-up because I had reached my 45-day trial period. So I figured that the hearing aid belongs to me no matter what problems I’m having with them. I’m glad I didn’t throw my other Bluetooth out.
I already spoke to a friend who was looking for a hearing aid and I said that all the people involved in getting the hearing aid fitted and trying to get me the right device were always there and willing to listen to my issue. The doctor was nice so they’re gonna get excellent customer service, but I don’t think they’re gonna get an excellent hearing device. Hear.com is not worth the price because they don’t do what they say they do.
Thank you for your honest feedback. We’re happy to hear that our customer service team and your audiologist in Albany provided great support throughout your experience. 💙 However, we’re sorry that the Bluetooth connectivity did not meet your expectations—your frustration is completely understandable, especially when this was an important feature for you.
While most users experience seamless connectivity, we recognize that technology can sometimes be tricky depending on the phone model and settings. We appreciate you working with both our team and Verizon to troubleshoot. If you ever have any questions, please reach out to our Customer Support Team, we are happy to help! - Ashley, Customer Success Team
Reviewed Feb. 14, 2025
I've tried other hearing aids before. I didn't know this before, but my left ear canal has collapsed. And so, I went from being fairly easy to hear in that side to not being able to hear at all. I went to a doctor and we decided to change hearing aids.
I got another kind that was real expensive. And I just was not satisfied with the service I was getting. The lady that I got them from closed her office, and I still wasn't hearing well. So, I just happened to see the ads for Hear.com. I thought I was missing out on so much conversation and it's making me feel left out, so I got this one.
The man from Hear.com came right away. Tt they sent this really neat machine that I could work. And they gave me the hearing test at my home. He was informative about what was going on with my ears. And actually, I have loved these hearing aids.
Thank you so much for your thoughtful hear.com review! We’re thrilled to hear that your experience with hear.com has been seamless and that your new hearing aids have made such a meaningful difference in your life. From clearer TV sound to enjoying the natural sounds of wind and birds, it’s amazing to hear how they’ve enhanced your daily experiences.
We appreciate your kind words about our team’s support and follow-up care—it’s our mission to ensure you always have the best hearing experience possible. If you ever need any assistance, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
I've had my hearing tested before and it was getting bad. If there were two or three things going on, like the TV on and something else, and somebody was trying to talk to me across the room, I could hear them talking but I couldn’t really make out what they were saying. I showed Hear.com to my wife and she said, “Let’s try it.” So that’s what we did and I got hearing aids that go behind the ear and then drop into your ear.
Since wearing them, I can hear much better. I was actually talking to my wife about it, and she said when I don’t use them I always ask “Huh?” all the time. When I do wear them, there are occasionally times when I don’t hear because there’s a lot more stuff going on, but otherwise it’s working excellent.
Thank you for sharing your hear.com experience! We’re so happy to hear that your new hearing aids have made such a difference in your daily life. Being able to follow conversations more easily and not having to say "Huh?" as often is exactly what we hope for our customers!
It’s great that you’re noticing improvements, especially with quieter tones and background noise. While environments with multiple sound sources can still be a challenge, your hearing aids are designed to help optimize speech clarity in those situations. If you ever need adjustments, we’re always here to help - just give our Customer Support Team a call. Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
I tried a different product before and wasn’t happy with it, so I returned it at the end of the trial period. When I read about the German technology from Hear.com, I decided to give it a try. I tried it, liked it, and I’m hearing better with them.
They’re rechargeable, and I like that I can adjust them on my phone by turning the volume up or down. I don’t use other fancy adjustments. I also like having Bluetooth, so when I talk on the phone or listen to music, I hear it better because it’s right in my ear. For the most part, they’re comfortable all day. Sometimes they make my ears itch a little, but it’s not too bad.
Thank you for sharing your hear.com expereince! We're so glad you gave hear.com a try and that our German-engineered technology has made such a difference for you. It’s great to hear that you’re enjoying the Bluetooth connectivity, rechargeable battery, and the convenience of adjusting settings right from your phone—all designed to make hearing effortless and seamless.
We totally understand the challenge of keeping up with family members who walk away mid-conversation—if only we could fix that too! Thank you for recommending us to others, and if you ever need anything, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team.
Reviewed Feb. 14, 2025
The hearing aids I decided to go with from Hear.com are easy to put in and take out. I got the kind where a part goes behind my ear with a wire and another part goes into my ear. So far they’ve been working fine. Before I had them, there were certain tones that were harder for me to hear and understand, and I couldn’t always decipher what was said.
Thank you for sharing your hear.com experience! We’re glad to hear that your hearing aids are easy to use and working well for you so far. It can take some time to fully notice the benefits, especially if your hearing loss was mild to begin with, but we encourage you to keep wearing them consistently—over time, you may find that those harder-to-hear tones become much clearer.
If you ever have any questions or need adjustments, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team
Reviewed Feb. 3, 2025
I did have hearing aids before, but I had them adjusted several times and they still weren’t working the way I wanted. My husband felt they weren’t right for me and suggested we try Hear.com, so we did. I hear better now, they feel good, and they’re good quality. Being able to recharge them instead of using batteries is also much easier. Everything is better, and I’m very satisfied.
Reviewed Feb. 2, 2025
I'm well pleased with Hear.com. I haven’t had nothing better. They really took me by the hand all the way through, finding out what I need, showing me what to do with it after you get it, and how to maintain it. The process was just so thorough, and the product is great. It's working so well that I’m hearing so much from around the house that I didn't even know I wasn't hearing.
It has the Bluetooth feature, too, and I just love how it all works. Setting it up and just putting in and changing those little white pieces is great. I charge it up in the charging case, and it holds its power, so I don't have to always put something to it to charge my hearing aid. I don't have a problem replacing batteries.
For the price I paid and for what I get, it's definitely worth it. I ain't got no complaint. You put your money out there, but you get it back in the product, and you can't beat that.
Reviewed Feb. 2, 2025
I like Hear.com because they cover my insurance. The hearing aids performed well and I was very happy with it. But unfortunately, I’ve been having trouble with my left hearing aid. I reached out to them, and they told me to clean it, but I can’t find the brush for it.
The problem with online hearing aid companies is it’s hard to get help sometimes. When I call, I have to wait for somebody to get back to me. I don't always know how long that can take. Sometimes, it could take a day or two. I wonder if I should just take it locally to get it looked at from my home, even if I have to pay for it.
Hello Marina, thank you for your hear.com review. I reviewed your hearing profile with us and see that you have been in contact with one of our Customer Support agents who is assisting you with how to clean and change your wax guards on your hearing aids. Based on your review, I have asked that agent to contact you for follow up assistance. Remember, in order to keep your hearing aids working at full functionality, you need to change your domes and/or wax guards depending on how much wax build-up you have. If you're having any issues with how to change these items or if your in need of more supplies, please do not hesitate to reach out to our Customer Support team. You can either give us a call at 888.780.3450 or visit hear.com and start a live chat with our team. - Ashley, Customer Success Team
Reviewed Jan. 23, 2025
I appreciate Hear.com. They have good quality hearing aids and customer service was wonderful. Things are more clear, I can understand, I can hear the different tones, and it's much better.
It’s wonderful to know that the clarity of your hearing has significantly improved and that you’re enjoying the enhanced ability to hear different tones. Providing high-quality hearing aids that make a difference in our customers' lives is our top priority, and your feedback reaffirms our commitment to excellence.
We’re also delighted that our customer service team made the purchasing process smooth and pleasant for you. Your kind words motivate us to continue delivering the best experience possible for every customer.
Thank you for your 5-star rating and your confidence in hear.com. If you ever have questions or need support in the future, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 22, 2025
Anytime you can hear better, it's going to impact your life positively, and that's exactly what my Hear.com hearing aids have done. Initially, their rep, Richard, kept contacting me and leaving messages. I knew I needed hearing aids and he kind of wore me down. I also thought that going with them was going to be less expensive than me going out and trying to buy thousands of dollars' worth of hearing aids. So far, things have been working out pretty well. But I have not read through all the materials and the how-tos, so I'm really not working competently with the hearing aids. I need to go back and just re-up my knowledge of how everything works. But I've got them in and I've been using them, and they've really helped me to a great degree, so I'm very happy with them. Aside from that, Hear.com is only taking about 36 bucks or so out of my money every month, which is fine by me.
Also, when I'm talking to someone on the phone, I don't have to hold my cellphone up to my ear. I can talk to the microphones inside the hearing aids, which is great. What's also terrific is I get sounds of when there's a phone call or a text. So, the functionality is absolutely terrific and as long as I have my cellphone with me, the hearing aids work great. And even if I don't, they still work great. I'd also like to learn better how to use them, and I'm sure I'll get around to it at some point.
We're also delighted that our affordable payment plan works well for you—it’s important to us to make better hearing accessible to as many people as possible. It sounds like you’re making the most of your hearing aids already, and we’re confident you’ll continue to enjoy discovering all the features they have to offer.
If you ever have questions about your hearing aids or need assistance exploring their full capabilities, please don’t hesitate to reach out. We’re here to support you every step of the way. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 22, 2025
Hear.com is using German technology and I’ve had good experiences. I'm having a little trouble adjusting to it, but I think that's more of me than it is the product. I can't seem to get it level. I’m not able to adjust it correctly because I haven't had them that long.
I'm satisfied with the product. If I have any urgent problems, I can contact them and they'll stand behind it. I feel confident in it as a company and organization. I am impressed with the staff. They have a wonderful communication staff. The were very friendly, very genuine, and they appear to be committed to the position, and that I appreciate, especially in today's society.
Reviewed Jan. 22, 2025
I had some old hearing aids that weren’t working well. One thing we like about Hear.com is that, even though there’s no in-home service, they’re very helpful with advice and answering questions.
With hearing aids, I have to remember that ads often promise I’ll hear like a 16-year-old again. Those claims are exaggerated. So far, I haven’t tried any that truly replicate real hearing. The best they can do is help me understand what others are talking about.
Well, It feels fine. I often forget I’m even wearing them. When I go to bed, I sometimes realize I still have them on and have to get up to find the case. That’s me being absentminded. They’re very comfortable.
I don’t really have any complaints so far. But with my last hearing aids from Costco, they handled everything for me, which means I never really learned how the hearing aids worked.
At Costco, I’d hand the hearing aids over the counter for cleaning, but I didn’t really learn much about how they worked. For example, there’s a small filter that needs to be replaced every month. I never realized hearing aids had that until I used Hear.com. Since it’s a remote service, they have to explain these things, and I’ve learned a few things about hearing aids that I didn’t know before.
We’re thrilled that you’ve found the self-service tips, like changing the filters, helpful and empowering. Your feedback highlights the value of ongoing education, and we’re here to continue supporting you every step of the way. If you ever have additional questions or need assistance, don’t hesitate to reach out. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team
Reviewed Jan. 3, 2025
Having hearing aids from Hear.com was a great experience and continues to be. Their customer is top-notch. During the purchase process, they called and checked on me. I like the Bluetooth capability. I wish I'd have gone with the more expensive one, which would tie into the television, but I'll move up to that here when time allows. It’s a good product, and the price was a great bang for the buck.
Reviewed Dec. 24, 2024
I read online that it's an updated product. The price also seemed right. The sales representatives from Hear.com were all very nice. I dealt with two people, and the gal that did the actual fitting of it was just excellent. I like not having to use batteries and that I can charge it. The adjustments don't work real well, but the one that I use most helps quite a bit. Not perfect, but quite a bit. It's also much easier to change the wax filter in this one than in previous ones. One thing that is pretty minor, the charger lays flat instead of standing straight up, so it takes space on a person's dresser or when you travel.
Reviewed Dec. 21, 2024
I had just been to one other hearing aid company and I didn't like the guy who was in there. I thought I'd try Hear.com and they were great. The rep said that she would help me any way that she could. With the little black ends that go in the ear, she said I can call and make an appointment and she'd show me how to change those. She said probably in about three months, but I'm gonna wait till after the first of the year. There's too much going on right now. The price for the hearing aid was good. I got a discount because I got last year's hearing aid, so I got a bunch of money off of that. I enjoy the hearing aid, too. When somebody talks to me now, I can hear them. I don't have to ask them to repeat it a lot. Sometimes I do if they're talking really low. I had a friend who needed Hear.com and I gave her their card and the phone number she could call.
Reviewed Dec. 20, 2024
Hear.com was one of the nicest companies I've ever dealt with. They were fantastic. The guy who talked me through how they work was the most pleasant customer service agent I've ever had. They were just good. That's why I went with them, even though they were a little bit more than other places. They set up the appointments, they followed through on the check-up, and they sent me emails like they did. I'm exceptionally pleased with the hearing aids. Sometimes I go to bed, and I forget they're in my ears.
Reviewed Dec. 19, 2024
My hearing before was terrible. So when I saw Hear.com on Facebook, I went with their hearing aids that go behind the ear and in the ear. It also has Bluetooth, which is very helpful. They’re rechargeable and hold a charge for about 10 hours. Since I started using them, I could hear, and it was completely better.
Whenever I call their customer service, they take care of me if I have any issues. They’re very good with that. The cost could be a little lower, but it’s okay.
Reviewed Dec. 18, 2024
I got the hearing aids from Hear.com about eight or nine months ago. And the thing that stuck out with me the most with them is the German technology and the American-made company. And I like that. I’m very familiar with Bosch in Germany, and I’m really impressed with their history and how they kind of swindled Hitler out of taking over their company. I really appreciated that as well.
The customer service with Hear.com has been helpful. Adele, the representative, was very good. And then Larry, who was my hearing specialist out in Duluth, was phenomenal. I can say that I’ve had very good interactions with them. They’ve been good.
But I had a Samsung phone. And with these hearing aids, you’re supposed to be able to split them, but it kept popping. It didn’t necessarily pop the app off, but it would lose that function. And I went to an Apple phone now, and unfortunately, I’m still having the same issue. So, I haven’t resolved that yet.
And what I find is that I can control the hearing aids better by utilizing the phone app than I actually can by utilizing the buttons on the hearing aid. I found using the buttons on the hearing aid, if I use the one on the right, which should control the volume, it controls the right side, but not the left side. I haven’t played with the left side enough to know if there’s gonna be a problem there.
The other issue that I haven’t figured out yet is that sometimes the sound is only coming across on my left ear, or right ear, and sometimes it’ll come across on both of the hearing aids. And then even when using the phone app, where you should be able to switch the hearing to either directly in front or something, I still wind up with a lot of background noise.
But I’m not using the hearing aids all the time because we’ve got a couple of homes. The wife is usually down south, and I’m up north, or vice versa. It all depends on what our schedules are. So, if I’m at either place alone, I don’t have the hearing aids because I don’t have to listen to myself. But if I’m around people, I think it certainly has improved my ability to communicate with them. And my preference is small groups. I don’t like large venues. I don’t like more than half a dozen people. After that, in my opinion, everything just gets too distorted, and you’re not having a quality conversation. So, it’s not worth the effort to do those things.
And I actually just had a gathering. I lost my oldest brother, and our family was together, and we were all talking, and I found that with the hearing aids, it was very easy for me to hear everybody and get their opinions. So, overall, I would say it certainly has improved the quality of my life.
Reviewed Dec. 18, 2024
Hear.com’s reputation and price were the main factors that led me to choose them. I thought their sales rep was very professional and thorough. I'm still trying to judge the quality of the hearing aid, though.
Reviewed Dec. 18, 2024
I saw Hear.com advertised in a couple of newsletters and they’re highly recommended so I thought I would give them a try. Their reps were extremely well. They’re expensive but Hear.com will let you set up a payment plan so you can afford them. If you don’t love your hearing aids, then you owe it to yourself to spend the money and get something that will absolutely totally work for you.
I got a Horizon IX hearing aid and it’s been great. The hearing test was really high tech. I was really impressed. They sent me an iPad with lots of different connected devices and there was an optical pen. We also checked my ear canal. After I did the diagnosis, she programmed the hearing aids. I put them in and they work great. There was one minor adjustment to enhance music experience though.
The hearing aids are small and easy to fit. I wear them all the time. I love the connected app and being able to choose different settings. My favorite feature is that I can hear in book discussions, or meetings. My life is 99% spent with women, and I couldn’t hear them before. And now, I can hear them plain as day and interact. I can suppress the background sounds and punch up the treble.
Reviewed Dec. 18, 2024
I needed hearing aids, and I saw Hear.com online. It's one of the top hearing aids in the country, so I ordered it, and I liked it pretty well. They work—I can hear better when I wear them, and I can hear on my phone. When I don't have them in, my family will say I need to put them on so I can hear what they’re saying. Wearing them, I forget I’ve even got them on, so I have to be careful not to get in the shower with them or go to bed with them on.
The only negative is that you have four visits for help with your hearing aid. After that, you have to pay $150 each time. That’s a big negative. I found others that let you go as many times as you need, but Hear.com doesn’t have that.
The hearing aids cost me $4,100. They've got a bunch more online. Some of them cost $2,000, but I don't know how they are because I don't know how to compare them. I ordered Audien, and they're cheap and over-the-counter, but they're bigger and stick out in my ear. They're not the behind-the-ear deal. It's just one that sticks in your ear.
Reviewed Dec. 18, 2024
We saw Hear.com advertised on Facebook, and everything about it made it look like nothing could go wrong. It looked like it was really safe, and if it didn't work, I could get my money back. So, I thought that I'd take one more chance. I went to the website, and then they walked me through everything. Everybody has been as friendly as can be. In this day and age, you just don't trust anybody, but I trusted those folks big time.
The hearing test surprised me because it worked really well. I had hearing aids before and had to sit in a soundproof booth, hitting a button when I heard a noise. This time, it was the same thing except it just went through the headphones instead of the soundproof booth. There was a fellow that walked me through it. He was the one that punched the buttons and then read the results. Then he gave us some test words for my wife to say, and I was supposed to repeat them to clarify the words that I couldn't hear very well. We did that for two or three days, and everything was just pretty professional.
The hearing aids themselves are small and go inside my ear. They still ride on the back of my ear too. The best part is that they’re rechargeable. I wear them all day and put them in the charger at night before I go to bed, and they’re ready to go the next morning. They also have a Bluetooth feature, so I can listen to music or phone calls directly through them, and the sound quality is good. To use them, all I have to do is go to my phone and do whatever I want to do with them.
With my first bunch of hearing aids, there was something that the guy I worked with thought ought to be checked out. Instead of checking it out, he just sent me a whole new set of hearing aids because he said he didn't want anything to go wrong. I was pretty impressed with that.
In terms of price, the hearing aids were slightly cheaper than the one I'd gotten 10 years ago, which cost around $5,800, while the ones from Hear.com were $5,150. They are expensive, but they're no more expensive than any other good-quality hearing aid. I’ve recommended them to several people.
Reviewed Nov. 24, 2024
Hear.com was recommended in an art magazine or an art email message that I got. I already wore hearing aids, and I was in the process of replacing them. It just worked out that I called them.
The device I have goes behind the ear, but it also goes inside the ear. The quality of the hearing aids is excellent. They were just about in the same price range as the ones that I had purchased previously.
I thought that the company’s communication was excellent. It was a trial, and they told me exactly what was gonna happen and when I would receive things and what then I would do. They arranged to have a local company, a local audiologist here, that was fairly close to where I live. They met all of those commitments and have extremely good communication.
My previous hearing aids used batteries, and these use a charger, which is actually more convenient and I don’t have to purchase batteries. I also have the Horizon app. I hear my phone through my hearing aids. It’s very easy to understand and use.
Helen, thank you for sharing your experience! We’re so glad to hear that everything worked out perfectly with your decision to replace your hearing aids and that you’re enjoying the convenience and features of your new devices. The combination of behind-the-ear and in-ear design, rechargeable capabilities, and the Horizon app integration seems to have made a great difference for you, and we’re thrilled to know it’s been an easy transition.
It’s also wonderful to hear that our communication and follow-through met your expectations, from coordinating delivery to arranging a local audiologist for you. Providing clear guidance and ensuring convenience are top priorities for us. Thank you for choosing hear.com. We’re here to support you anytime you need assistance. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 21, 2024
I've worn hearing aids for 15 years and the Horizon IX hearing aids from Hear.com are the best I've ever had. I was a bit skeptical at first of dealing with an online company but once I inquired with them I found out that they actually have local offices to go to and they also offer virtual appointments with a hearing doctor if needed. I felt very well informed before my appointment as my rep Veit (he's **) educated on the different types of hearing aids, what I could expect, explained pricing and how much my insurance would help. They have a 6 week no risk trial, so I figured there was nothing to lose. These are the first hearing aids I've ever worn that makes hearing in loud places easier. I'm so glad I reached out to them and can't recommend them enough!
Ray, thank you for sharing your experience! We’re thrilled to hear that our Horizon IX hearing aids are the best you’ve had in your 15 years of wearing hearing aids. It’s understandable to be skeptical about working with an online company, but we’re so glad you found value in our local office support and virtual appointment options.
It’s wonderful to hear that Veit provided you with thorough information about the hearing aids, the process, and how your insurance could help, making you feel well-prepared for your appointment. The fact that these hearing aids have made it easier for you to hear in loud places is fantastic, and we’re so happy they’ve exceeded your expectations. Thank you for choosing hear.com, and for recommending us so highly! We’re here to support you anytime you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 13, 2024
I had other hearing aids and they didn't work out. I've been going through trying to select hearing aids and I settled on Hear.com because of the people who were talking to me. They're easy to manage and they're easy to start using. I haven't had any problems with them.
Richard, thank you for sharing your experience! We’re thrilled to hear that your interactions with our representatives helped you choose hear.com and that you’ve been enjoying the comfort and quality of our hearing aids. It’s great to know that our products have been easy to manage and use, making your journey with them seamless. We truly appreciate your kind words and your recommendation—it means a lot to us. Thank you for trusting hear.com, and we’re here to support you whenever you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 13, 2024
I saw an ad for Hear.com, and I looked them up and compared them to other types of hearing aids and chose that one over them all. I ended up going with the in-the-ear model.
It clarifies things when I'm wearing them. They’ve tremendously impacted my life. When I'm in a room with a lot of noise and I have my hearing aids on, it blocks it all out so I can pay attention to what I need to pay attention to.
I've called the customer service team a couple of times for different issues. I just don't remember how to change things or do things. They're very good and on top of things. I think the cost is fair.
Lynn, thank you for sharing your experience! We’re so glad to hear that your hearing aids have made such a positive impact, especially in noisy environments. It’s wonderful to know that the in-the-ear style is working well for you and helping to clarify sounds in your daily life. We’re also thrilled that our team has been able to provide prompt and effective support whenever you’ve needed assistance. Thank you for choosing hear.com, and we’re here to help whenever you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 12, 2024
The hearing aids from Hear.com work. The young lady explained it to me very clearly, which made me interested in them. In fact, I even complimented her on how well she handled herself, talking to me about it. I said, “I'm willing to try them out for 45 days.”
They were good. The parts of it are excellent. I'm 80 years old now. And they have clarified a lot of things that I was missing. I'm hearing things that I hadn't heard for quite some time, such as the birds chirping outside.
Before the hearing aid, it was muffled. The clarity of the word and sound didn't come out right. I would best understand what they were saying. I had hearing aids previously, but I wouldn't compare them to the ones I have now because it helps me with my phonics sound.
I'm tone deaf. I could hear, but I couldn't make out what it was. The phonics on some of the words didn't come out the same because I'm almost hard of hearing anyway. The gentleman ran that test and showed me. He said, I do good, but I can’t get that high pitch.
I've had them for three months now, and the performance has been excellent. At the moment, I wear them all the time because I do a lot of work outside. I'm afraid I'll drop or lose them because I try to stay active.
I know the service I've gotten. They've assured that they're there for me. A couple of times I've called, and they're there.
My granddaughter and my daughter like them. In fact, they remind me that anywhere I go with them, they say, “Bring your hearing aid.” So, it's working for them too.
It’s wonderful to know these hearing aids have made a meaningful difference in your life, especially after your previous experiences with other devices. The fact that your family notices the impact and encourages you to wear them speaks volumes about how well they’re working for you. We’re also glad that our team has been there to assist and reassure you whenever needed. Thank you for trusting us at hear.com, and we’re honored to be a part of your hearing journey. Please don’t hesitate to reach out if there’s ever anything we can do to support you further. Happy hearing! -Samantha, Customer Success Team
Reviewed Nov. 12, 2024
I actually chose Hear.com for the price. I felt that they were a lot more reasonable. I went with the ones that are supposed to be invisible, and I'm satisfied with them.
I know that if I turn my head a certain way, people can see them in my ear. But I did have the ones that had the wire that went around my ear, and I did not like them. So I'm more pleased with the ones I have now. I can adjust and charge them.
Your kind words about our customer service and the quality of the product mean so much to us. Providing high-quality hearing solutions at a reasonable price is one of our goals, and we’re delighted we could deliver that for you. Thank you for choosing hear.com, and we’re here to assist you anytime you need us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 30, 2024
I chose Hear.com because there was a promotion running at the time that I decided to take advantage of. I went with a behind-the-ear style hearing aid, and my favorite feature is its ability to connect to my phone, which I use all day long. The interactions I've had with Hear.com's sales and customer service teams have all been very positive. Regarding cost, I think it's reasonable in relation to the quality of the hearing aids I received. The purchase hasn't significantly impacted my life one way or the other, but I have noticed a slight improvement in my hearing, especially with noise levels. Overall, it's been a positive experience.
Frances, thank you for sharing your feedback! We’re glad to hear that our promotion and behind-the-ear style hearing aid fit well with what you were looking for. It’s wonderful to know that the phone connectivity feature has been helpful in your day-to-day, and we’re pleased that our team has provided positive interactions along the way. We aim to offer a balance of quality and value, so we're happy you feel the cost is reasonable. Most importantly, we’re glad to hear your hearing has improved, especially in managing noise levels. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 29, 2024
I have had a problem with my hearing aids and for over 2 weeks I have reached out to customer service and I still have no resolution. I was promised a Manager would call me within 72 hours, that was a week ago and no one has called me. They will say anything to make a sale. I would not buy hearing aids online again.
Arnon, thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. It’s disappointing to hear that our communication did not meet the standards we aim for, and we are truly sorry for the delay in resolving your concerns. To make up for the inconvenience, we have processed a refund for the cost of the charger, as we understand that it was sent to the wrong address. Please know that we take your feedback seriously and are committed to improving our customer service. If there’s anything further we can do to assist, please don’t hesitate to let us know. Thank you for giving us the opportunity to address this, and we apologize again for the negative experience. -Samantha, Customer Success Team
Reviewed Oct. 22, 2024
I heard about Hear.com through an online ad, and it seemed like the right choice after speaking with their representatives. I chose their hearing aid with a little plug that goes in the ear, although I'm not sure of its proper name. So far, I'm really satisfied with it; it’s comfortable to wear, easy to operate, and simple to clean.
I haven't explored all the features yet, but I appreciate being able to listen to my phone through them with Bluetooth connectivity, which works well. The hearing aids have significantly improved my life—I can now hear conversations again, especially at work, which I struggled with before.
Dennis, thank you so much for sharing your experience! We're delighted that you found us through an online ad and that our team could help you find the perfect hearing aid. It's great to hear that the fit is comfortable and that you’re enjoying the ease of use and cleaning. Bluetooth connectivity is such a game-changer, and we’re glad it’s working well for you! Most importantly, we’re thrilled that your hearing aids have made such a positive impact on your life, especially in helping you stay connected at work. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 20, 2024
I discovered Hear.com online and reached out to them for their services. They coordinated with a local hearing aid center for my hearing tests. The hearing aids I received have features like Bluetooth and allow for focused listening in settings like restaurants. Compared to my previous hearing aids, these are more modern with updated features. They require charging about every three days and come with a convenient charging case. Overall, I recommend Hear.com. I liked everything that I got from them. I found the price reasonable and the customer service excellent.
Lise, thank you for sharing your positive experience with hear.com! We’re so glad to hear that our coordination with your local provider and the modern features of your hearing aids, like Bluetooth and focused listening, have made a difference for you. It’s wonderful to know that you’re finding the charging case convenient and the overall experience to be a step up from your previous hearing aids.
We’re especially happy that you found our customer service excellent and the price reasonable. If you ever need further assistance or have any questions, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
Lately, the hearing aids haven't been that helpful when I'm listening to the television. I try to change them every so often and do what I've been told to do and that's to clean them and change the little thing on the tip. I need another session, but I haven't called in. I'm going to try to get an appointment in the next month or two.
Lorraine, thank you for sharing your feedback with us. I'm sorry to hear that your hearing aids haven’t been as helpful when listening to the television lately, but I'm glad you’ve been following the recommended cleaning and maintenance steps. It’s great that you’re planning to schedule another session—our team will be more than happy to assist with any adjustments to make sure your hearing aids are working at their best. Additionally, we sell an accessory called the TV Streamer which allows your hearing aids to connect to your TV for a better listening experience.
Please don't hesitate to reach out whenever you're ready to schedule that appointment. We're here to help, and ensure you get the most out of your devices. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
I tried other hearing aids, but they didn't work out. They were too bulky and weren't real hearing aids. All they did was amplify the sound. It didn't help me with my hearing problem so I almost gave up on hearing aids. Then I saw Hear.com and all the positive feedback. I contacted them and gave them a shot. I like Olivia. She was kind, knowledgeable, and superb. She conducted the test and found out if I purchased, it would have to be adjusted according to my hearing, which worked out perfectly.
After the 40 days, I paid my monthly fee, which I was happy to do. The hearing aids were pricey ($3,400), but you get what you pay for. I am so very happy with my hearing aids. You could adjust it by the Hear.com app, which I really love. I'm not raising the TV volume anymore, which I had to do even with the old hearing aids. I understand conversations better and don't get frustrated. Overall, it's very good for my health. I keep them in at least eight hours a day. They're so light, I forget I go to bed with them.
Joseph, thank you so much for sharing your experience with hear.com! We're thrilled to hear that after trying other options, you found success with us and that your hearing aids have made such a positive impact on your daily life. It's wonderful to know that Olivia was able to guide you through the process with care and expertise, ensuring your hearing aids were perfectly adjusted to meet your needs.
We're also glad to hear that you're enjoying the convenience of our hear.com app and that you're now able to enjoy clearer conversations and a better overall experience. It’s especially great to know that these hearing aids are making a real difference in your overall health.
If you ever need anything, don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
My friend got hearing aids at Hear.com and told me about it. I like my hearing aids and everyone there was really nice. The functionality is satisfactory although I might need to adjust them better. Overall, I would rate my experience as a four out of five.
Kathleen, thank you for taking the time to share your feedback! We're so glad to hear that you’re enjoying your hearing aids and that your overall experience with hear.com has been positive. It’s great to know that our team was able to assist you, and we appreciate your friend's recommendation.
If you feel that your hearing aids might need some adjustments, please don’t hesitate to reach out. We're here to ensure you get the best possible experience and would be happy to help fine-tune them.
Thanks again for your review, and we look forward to helping you with anything you may need in the future. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 15, 2024
I recently got my second pair of hearing aids from Hear.com. My first pair, which I got in 2021, wasn't ideal because as a nurse, wearing masks and glasses would often cause the hearing aids to fall off from behind my ears. It wasn’t a great experience back then. When I and my family noticed my hearing was worsening, I reached out to Hear.com again. This time, the experience was completely different. They provided me with a tablet and temporary hearing aids to try out, and I had Zoom calls with them at home to learn how to use and adjust the hearing aids. Plus, they introduced a new app for the hearing aids on my phone, which was fantastic. This newer experience has been very positive.
The hearing aids I have now are wonderful. They come with a compact charging case that I can carry to work, and charging them doesn’t take long. The app on my phone works very well and is much more involved than the first time I had the first hearing aids. The new hearing aids are more comfortable and smaller than the original ones I had. Overall, I’m very happy with them.
At work, I can now hear patients clearly when they speak to me in the lobby. The clarity of sound is very good, which has positively impacted my daily life.
Linda, thank you for sharing your detailed experience with hear.com. We're so glad to hear that your second time around with us has been a much more positive experience and that you’re enjoying the newer hearing aids! It’s great to know that the addition of the tablet, Zoom calls, and the app made the setup process smoother and more convenient for you, especially with your busy schedule as a nurse.
We’re thrilled to hear that the new hearing aids are not only more comfortable and smaller but also come with the convenience of a compact charging case and a well-functioning app. Most importantly, we’re so glad that you can hear your patients clearly, and that these hearing aids have made such a positive impact on your daily life.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 14, 2024
I chose Hear.com for my hearing aids because their performance seems to match that of my previous Beltone aids, but they're a bit less expensive. I found out about them through a flyer and I've had an excellent experience with their sales and customer service teams, particularly the person who set up my hearing aids. The hearing tests and time with the audiologist have also been excellent.
A friend asked about my experience, and I shared that it's been quite positive overall. The hearing aids have modern features like Bluetooth, and I appreciate that they are rechargeable, freeing me from dealing with batteries like I did with my old Beltone aids. I charge them nightly. If I had to rate my experience with Hear.com, I would give it five stars.
Gerald, thank you so much for your detailed and thoughtful review! We're thrilled to hear that you’ve had such a positive experience with hear.com, from our sales and customer service teams to your hearing tests and time with the Audiologist. It's great to know that our hearing aids have matched your expectations, especially with the added convenience of modern features like Bluetooth and being rechargeable.
We’re also delighted that you’ve shared your positive experience with a friend—it means a lot to us when our customers recommend us to others. If you ever need any further assistance or have more questions, don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 3, 2024
I decided to get hearing aids because my family kept complaining, "Grandmother, you can't hear." We'd be repeating things over and over. I went to have an audiological done, and it didn't find me a high risk, but I was told that eventually if people started complaining, "I just said that. Did you hear me?" then maybe I should look into it. I looked up hearing aids on the internet, and once I contacted Hear.com, the procedure was so easy that I didn't hesitate. I went on and did what I needed to do.
Starting to use the hearing aids was fine. I have arthritis and I had my granddaughter with me in case I needed to manipulate things. She sat there with me as they were training. When I had an issue with something, I was able to contact Hear.com and they got back with me. It was a virtual training, and the rep showed me what to do online. It worked well. I don't wear my hearing aids as often as I should though. They told me that, “You should be wearing them all the time,” but sometimes I don't because it's not convenient at the time to be able to do it. For example, if I'm getting ready to go swimming then I forget and I leave the hearing aids off. Other than that, the experience was good.
My hearing aids are working well. At one time, I had a problem that I couldn't hear out of one very well, so I called Hear.com and they told me what to do and what to be careful about doing. 'Cause sometimes I'd hit it and I was turning it down or turning it off and didn't realize that. Overall, I'd recommend Hear.com to a friend. I used to talk really loudly and I've found myself talking with a lower voice, which is good. I also don't have my children tell me over and over, "Did you hear me?" or tell them they have to repeat.
Aeneid, thank you for sharing your wonderful story and experience with hear.com! We're so glad to hear that the process was easy and that your hearing aids have made a noticeable difference in your life. It’s heartwarming to know that your family no longer has to repeat themselves and that you're able to communicate more easily.
We’re also happy to hear that our team was able to guide you through any issues you encountered and that you’re feeling more confident with your hearing aids, even with your granddaughter by your side for support. It’s understandable that wearing them consistently can be a challenge, but we’re here to support you whenever you need assistance.
We truly appreciate your recommendation and are thrilled that your hearing aids are helping you adjust your voice and reconnect with your loved ones. If you ever need further assistance, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
Reviewed Oct. 2, 2024
When I talked to the rep who was answering Hear.com's phone, I was impressed. I was still doubtful, but with the Clinic-in-a-Box, it turned out to be a whole lot better experience than on what I did in the real clinic. They did the hearing test online. They had different pitches of tones and I would respond every time I heard it. When it disappeared, I quit punching the button. When it reappeared after a few seconds, I punched my button again. It confirmed my hearing faded out and Hear.com adjusted accordingly. I'm happy about it.
However, the hearing aids forget about my phone every little bit. Right now, my phone doesn't communicate with my hearing aids. I had to have one replaced and we paired it up. It said it was re-paired, but it had two lines with the right and left on each line. One of them showed the left one was connected and the other one showed the right one was connected. But it was not. Now, neither one of them communicates with my phone. Otherwise, I'm real pleased with them. One if its features is it's rechargeable. I put them on when I get out of bed in the morning and take them off when I go to bed in the evening. Some days when it's real hot and sweaty, I don't wear them because that right one continues to fail on me. I put it aside and wait a couple of days to mount it up again, and it would be working.
James, thank you for sharing your detailed experience with hear.com. We're thrilled to hear that you found our Teleaudiology experience more convenient and effective than your previous clinic visits and that you're happy with your hearing aids overall. It’s great to know that they’ve made a positive impact on your hearing.
However, we’re sorry to hear about the connectivity issues you're facing with your phone. It’s important that your devices work seamlessly, and we’d love to help resolve this issue for you. Please feel free to reach out to our customer support team so we can assist you with troubleshooting or making any necessary adjustments.
We appreciate your feedback and are glad to hear you’re pleased with the overall experience. We’re here to ensure everything works perfectly for you, so don’t hesitate to contact us if you need further assistance. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 22, 2024
Hear.com stayed in touch with me in the last couple of years, which made me decide on them. The customer service rep put me in touch with the local company that I worked with and I bought the behind-the-ear hearing aid. I like the noisy environment mode. I had moderate hearing loss and since I’ve had the hearing aid, my wife doesn't complain as much. The cost was okay and part of it was covered by insurance.
Joel, thank you for your thoughtful review! We’re delighted to hear that our consistent communication helped you choose hear.com and that you're satisfied with your behind-the-ear hearing aids. It’s great to know that features like the noisy environment mode are making a positive difference for you, and we’re happy to hear it’s also made life easier at home!
We’re glad the cost worked out with your insurance as well. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 22, 2024
I got the behind the ear hearing aids from Hear.com. The quality is very good and so was the rep.
Gary, thank you for your kind review! We’re thrilled to hear that you’re happy with the quality of your behind-the-ear hearing aids and that your experience with our representative was positive. Your satisfaction means a lot to us. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 21, 2024
The hearing aids I have now are a lot harder to put in. It has moving parts. But the quality of the sound is excellent. I'm very satisfied.
Patrick, thank you for your feedback! We're glad to hear that you're satisfied with the excellent sound quality of your hearing aids. Can you please clarify what you mean by "moving parts" that make it more difficult to put your devices in your ears? We would appreciate the feedback and the chance to improve your experience. Should you have any questions or concerns, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 21, 2024
I filled out something online, then Hear.com called me. They sent me a box and I did the testing online with a specialist. It was easy and hassle-free. My hearing aids go on top of my ear, but then there's a wire that goes down into my ear hole. I got them in January, and I didn't like them at all in the beginning. There was an echo in my head, and I can hear myself talking and chewing. It was horrible, but Hear.com worked with me to completely work all the bugs out of them. My hearing aids are good, and my favorite feature is the Bluetooth. I can listen to my radio while having them in my ear, and I can answer phone calls. Besides that, I have to charge them every day, and I have an app as well.
Charlene, thank you so much for sharing your detailed experience with hear.com! We’re glad to hear that the initial process of testing and getting your hearing aids was easy and hassle-free. We understand that getting used to new hearing aids can sometimes be challenging, and we’re thrilled that we could work with you to resolve the issues you initially faced.
It's great to know that you're now enjoying your hearing aids, especially with the Bluetooth feature for listening to music and answering calls. If you ever need any further assistance or adjustments, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed Sept. 20, 2024
I purchased Hearing Aids from Hear.com in April 2024. They sent a box with all the equipment to test my ears at home. A return label was included. After testing my hearing I returned all the equipment in the box provided on 4/29/24. Hear.com received the equipment on 5/13/24 at their Denver Facility. Signed for by Phil. UPS Tracking **. On 9/19/24 I received a call from Hear.com claiming they did not receive the equipment. IMO this is an attempt to charge me for equipment they received and misplaced. I do not recommend Hear.com! The company is disorganized.
Raymond, thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience this situation has caused. After reviewing the details, I want to confirm that we have, in fact, received the equipment back at our headquarters. Unfortunately, it was not properly noted on the account originally.
We deeply regret any confusion or frustration this may have caused and appreciate your patience while we resolved the matter. If you have any further questions or concerns, please don't hesitate to contact us. Happy hearing! -Samantha, Customer Success Team
Reviewed Aug. 23, 2024
This is a very comfortable hearing aid to wear, but it should not be compared to Apple Airpods. My charger has failed twice in the first year of ownership, while my Airpods charger is still working 5 years after purchase. Hear.com will replace the charger, but I doubt they will do this for the lifetime of my hearing aids and I'm left without hearing aids until a new charger arrives. As a policy, the customer service staff is overly zealous and accommodating before purchase and completely uninvested in customer experience after purchase. This may have something to do with why Hear.com dropped from the top of Forbes's review ratings last year to the bottom of the list this year.
Janet, thank you for your feedback, and I appreciate the opportunity to speak with you today. I’m glad to hear that the replacement charger is working well, and we’ve successfully received the defective one back. To ensure you have everything you need, I’ve arranged for my team to send out additional wax guards and domes.
I’ve also reached out to you via email so you can contact me directly if you ever need assistance in the future. We’re committed to making sure you have the best possible experience, and I’m here to help with any questions or concerns. Thank you again for your patience and for allowing us to resolve this. Happy hearing! -Samantha, Customer Success Team
Reviewed Aug. 11, 2024
I liked what Hear.com had to say and they were very quick about getting service to me. But when I had lost both hearings aids, and the original number I called couldn't help me and they didn't have the number for anybody that could. I had to buy a new set and the price is a little high. Also, I would like to have different colors. When my hearing aids fall out of my ear, they blend in with the flooring. I also take them out when I fall asleep then I can't find them when I wake up. The color red would stand out and I could find it quickly.
Reta, thank you for sharing your experience with hear.com. We’re glad to hear that you were satisfied with our initial service, but we’re sorry about the challenges you faced after losing your hearing aids.
I apologize for the difficulty in getting assistance. Please make sure you are contacting our Customer Support Team at (888) 780- 3450. Regarding your request for different colors, unfortunately, our hearing aids do not come in red. Since you’ve had the replacements for over a month, we're unable to exchange them at this time.
We appreciate your understanding and your valuable feedback. If there’s anything else we can do for you, please let us know. Happy hearing! -Samantha, Customer Success Team
Reviewed July 26, 2024
I read on different companies, and Hear.com seemed slightly better than the rest. They don't have a brick-and-mortar down here where I can drop my hearing aids, get them fixed. But they asked me what I needed. We talked back and forth about what I needed and if I had any problems. If they couldn't answer my questions, they contacted somebody that could.
Judith, thank you for your thoughtful review! We're glad to hear that you chose hear.com and found our service to be satisfactory. We appreciate your feedback about the helpful communication and support you received from our team.
Your satisfaction is important to us, and we're here to ensure you have a positive experience with your hearing aids. If you have any further questions or need assistance, please don't hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed July 24, 2024
Customer service is very important to me. When I ask a question as a buyer and a consumer, I want the person I'm talking to, not to be all about the money? I asked a simple question what was the price of the hearing aids? $6000 with the latest 2024 technology. They are made in Germany, and know one has that technology out. I told her I went to Costco and tried to pairs for under $1,500 to $1,600 Philips with the latest technology and Jabra enhanced select 300 with 2 mics in the ear, directional microphones.
Please, do your homework before you get ripped off by a salesperson. What are you looking for in a hearing aid, look at YouTube and other resources before you buy. If your Medicare insurance covers the cost, which mine is $2000 the Medicare company is going to send you to get tested to their reps for a test and you have to buy their hearing aids. I like the Jabra enhanced select 300 model. I got tested by Costco, great job, but they did not accept it. So I have to go get tested my Medicare list. Sucks.
After 65 you should have the right to decide what you want to wear, how to comb your hair, and what hearing aids you want! Viva la Vida. Love what you do and do what you Love. Go to YouTube: "**", over 200 videos with my original compositions. Enjoy Life, go where no woman or man has gone before and buy what the hell you want! Put bacon, jalapeno and 2 kinds of cheese with a side on onion rings. Hearing is important to all of us, make sure your able to always turn the volume off! When the kids and relatives come over to vent! I liked the Jabra enhanced select 300 with 2 mics in the one ear. Yeah baby, I can hear you now. I am a composer of music, entertainer and music teacher, with 2 master degrees in composition and media. Looking to license my music to someone, anybody work in the business. Click a like and leave a comment. Thank You and beware of greedy sales people.
Ruben, thank you for taking the time to voice your concerns. We appreciate the detailed feedback. We understand how important it is to make an informed decision when purchasing hearing aids, and we appreciate your perspective.
We strive to provide transparent and helpful information to all our customers. We're sorry to hear that your experience did not meet your expectations regarding pricing and service. We aim to offer high-quality products with the latest technology, but we understand that comparing different options and prices is crucial. We encourage all customers to research thoroughly, as you have, to find the best solution for their hearing needs. Your insights on various hearing aids and the importance of personal choice are valuable.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We are here to help you make the best decision for your hearing health. All the best! -Samantha, Customer Success Team
Reviewed July 23, 2024
Everything went well. Hearing test, customer service, delivery, fitting. Smooth as glass. Then, I lost my hearing aids. I had the empty recharger/storage container, but no hearing aids. How in the world? I got my replacement pair at a reduced price, but still had to pay. It's the charger container. If you drop it, it opens on impact and ejects the hearing aids in every direction. Ask for a better charger.
Kamron, thank you for your feedback and for sharing your experience. We're glad to hear that the initial process, including your hearing test, customer service, delivery, and fitting, went smoothly. However, we are sorry to hear about the loss of your hearing aids and understand how frustrating that must have been. Your feedback regarding the charger is valuable, and we apologize for the inconvenience it caused. If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We're here to help and ensure you have the best possible experience with your hearing aids. Happy hearing! -Samantha, Customer Success Team
Reviewed July 12, 2024
Hear.com was excellent. The lady that I talked to was very helpful and professional. She explained everything that was gonna happen if I decided to go ahead with it. The hearing aids I got are small and you can't see them when I'm wearing them, which is what I was looking for. They also have chargeable batteries and when I pick them up in the morning and use them, I don't recharge them till about 10:00. I hear a lot better than I used to and when I was having problems hearing in church, I brought them in and they adjusted them.
Francisco, thank you for sharing your positive experience with us at hear.com! We are delighted to hear that you found our service excellent and that the lady you spoke with was helpful and professional. It’s great to know that she provided clear explanations about the process.
We’re pleased that your new hearing aids are meeting your expectations in terms of size, discreetness, and rechargeable batteries. It’s wonderful to hear that your hearing has improved significantly and that our team was able to make adjustments to enhance your experience in different environments, like church.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Reviewed July 3, 2024
The guy from Hear.com that I talked with got the price to the point where I was satisfied, and we went ahead and got the hearing aids. Overall, they do a wonderful job. For the most part, I can hear the TV well when other people are talking. When I go out, I can hear pretty much all the time what's going on. I like the smaller ear buds and they just pop in. It seems like they last longer between cleanings. I've noticed that in the mornings, I get a lot of feedback like a microphone type thing. Then I change it to the noisy environment and then that seems to take care of that. But then I have to have it turned up quite a ways, which is okay too. The only negative thing is their hearing tubes aren't really long enough for me.
We're glad that you find the smaller domes convenient and easy to maintain. Your observation about the feedback issue in the mornings and the effectiveness of switching to the noisy environment setting is valuable. We appreciate your patience in adjusting the settings to find what works best for you.
Regarding the length of the receiver wires, we apologize for any inconvenience this has caused. Your comfort is important to us, and please know that we offer different sizes that may fit better. You can reach out to our Customer Support team to learn more.
Thank you for choosing hear.com and for your thoughtful review. If you have any further questions or need additional assistance, please don't hesitate to contact us. Happy hearing! -Samantha, Customer Success Team
Reviewed July 3, 2024
One of my hearing aids stopped working, so I called Hear.com. The rep was on there right away. We did some tests and determined the hearing aid was not working. She said, “I'm gonna send you a label. Ship your hearing aids back.” A couple of weeks later, someone called me and said they would send me a new set of hearing aids. They've been just wonderful to work with. I like that I can change my hearing aids' direction, and adjust the squeakiness and the volume if I need to. The cost is high, but I know my first hearing aids cost more than these did, and the second set of hearing aids I purchased. I got them at Costco, so they were considerably less. But they didn't have as good features as these do. Also, these changed the fact that I can hear things better, and my husband does not have to constantly repeat things. When I'm here at work, I'm able to hear what my bosses say to me better. I don't have to ask for verification.
We understand that the cost can be significant, but we're glad to hear that you find the value in the features and the improved hearing experience they provide. Your satisfaction is our top priority, and we're delighted to know that we have been able to meet your expectations.
If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for choosing Hear.com and for sharing your positive experience with us. Happy hearing! -Samantha, Customer Support Team
Reviewed July 3, 2024
My hearing aids from Hear.com are really good. I wear them all the time now. So, it's helped my hearing. I like its Bluetooth feature. They have rechargeable batteries, and they hold the charge for around 12 hours. Hear's sales and customer service teams were very good. The whole flow was good. The cost of them did shock me, but that is natural. The only thing is I had a finance part of it and I don't see where they're taking out anything on the company that I finance with, and they've taken out three months now.
We appreciate your kind words about our sales and customer service teams. We strive to provide a smooth and supportive experience for all of our customers.
Regarding your financing concern, we apologize for any confusion or inconvenience this has caused. Please reach out to our Customer Support team so we can look into this and provide you with the necessary assistance to resolve it. Thank you for choosing Hear.com, and we’re here to help with any further questions or concerns you may have. Happy hearing! -Samantha, Customer Success Team
hear.com Company Information
- Company Name:
- hear.com
- Company Type:
- Private
- Year Founded:
- 2015
- Address:
- 396 Alhambra Circle, Ste S700
- City:
- Coral Gables
- State/Province:
- FL
- Postal Code:
- 33134
- Country:
- United States
- Website:
- www.hear.com
