hear.com Reviews

Eddie, thank you so much for sharing your wonderful experience!

We are thrilled that you found hear.com during your search and that our discreet, in-the-ear style products fit your needs perfectly! It’s fantastic that you find the ability to adjust the volume through the app so convenient and easy to use.

Best of all, we love hearing that you've rediscovered those small, delightful sounds—like the crinkling of paper and the pop of a plastic bottle. Those moments truly underscore the positive change that better hearing brings!

Thank you for your strong recommendation. We are so glad we could change your life for the better! - Ashley, Customer Success Team

Hi Mary,

Thank you so much for sharing your experience with us! We're delighted to hear that you've noticed considerable improvements in your hearing ability since using your behind-the-ear hearing aids.

It's wonderful to know that you found the features straightforward and easy to navigate—we believe that hearing aids should enhance your life without adding complexity. We're also thrilled that our customer service team made such a positive impression and contributed to your overall satisfaction.

Your pleasant surprise at the improvements you've experienced is exactly what we hope for every customer. Thank you for choosing hear.com and for trusting us to be part of your hearing journey.

If you ever need any adjustments or support, please don't hesitate to reach out. We're here for you!

Curtis, Customer Success Team

That's fantastic feedback, Charles! We're delighted to hear that you rated your overall experience with hear.com as excellent and gave us top marks for quality and support! We are committed to making sure every client feels comfortable and well-supported. We understand that forming the habit of wearing your first set of hearing aids takes time, but we encourage you to try wearing them for longer periods. Consistent, daily use helps your brain better process sounds and maximizes the benefit of the clearer sound you're experiencing. We are sorry to hear that the paper crackling sound has persisted even after adjustments. That certainly shouldn't be happening. Please do not hesitate to schedule a follow-up appointment with your hear.com specialist to have the sound checked out again, as we want you to feel completely comfortable and get the best performance possible from your rechargeable hearing aids. We value your business and are always here to support you! - Ashley, Customer Success Team

That's wonderful feedback, Faye!

We're so pleased to hear you are enjoying the convenience of the behind-the-ear model, especially the feature that allows you to answer phone calls while driving. That's a great real-world benefit!

It's also fantastic that you found our sales and customer service teams responsive and helpful, and that you feel the cost aligns with the quality of the hearing aids.

Thank you for choosing hear.com! - Ashley, Customer Success Team

We sincerely apologize for the unacceptable experience you encountered with both the performance of the hearing aids and the subsequent refund process. The level of service you described is absolutely not what we strive for our customers to experience, and we regret the frustration and inconvenience this lengthy delay has caused you.

We understand where we failed you, and we have brought your case directly to our team of directors to thoroughly review our internal refund procedures and ensure this type of significant delay does not occur again.

We can confidently confirm that your full refund has been issued today, December 3, 2025. Depending on your financial institution, you should see the credit reflected in your account within the next 5–7 business days.

Thank you for bringing this critical issue to our attention. We appreciate your patience and wish you the best in finding the right solution for your hearing needs. - Ashley, Customer Success Team

Thank you for sharing your feedback, and we’re sorry to hear that your first few days with your new hearing aids haven’t been as smooth as expected. We want you to know that what you’re experiencing is not unusual in the early stages.

Your hearing aids are brand new, and it generally takes about 28 days for the brain to fully adjust to sounds it hasn’t heard clearly in a long time. During this period, things can feel unfamiliar or even uncomfortable, and that’s completely normal.

Your audiologist will continue working with you to fine-tune the settings and ensure you’re receiving the best hearing experience possible. We see that you have an appointment scheduled for 12/3, and we strongly encourage you to be open and specific about everything you’re hearing — or not hearing — so they can make the proper adjustments.

Patience is key with hearing aids. For many people, it takes a few adjustments before everything feels “just right.” We truly appreciate you sticking with the process, and we’re confident things will improve as your brain adapts and your audiologist continues tailoring the fit and sound to your needs. If you need anything in the meantime, we’re always here to help. - Ashley, Customer Success Team

We’re sorry to hear about the frustration you’ve experienced — we know how important reliable charging is, and we understand how disruptive this situation can be.

To clarify, your devices are from our OTC line, which means all repairs must be handled directly by the manufacturer (Sony). Because of this, the repair timeline is not something we can control on our end. The good news is that we recently introduced a rapid repair warranty for all customers. With this new process, any necessary repairs now result in replacement devices being shipped out within 3–4 business days, which is a significant improvement from the multi-week timeline you experienced before.

We also see that a return label for your current devices was emailed to you on 11/6, but it has not yet been used in the system. Have you already sent in your devices for repair? Once they’re on the way, we can make sure the rapid-replacement process moves quickly so you aren’t without hearing aids for long.

We truly appreciate your patience and want to get this resolved for you as fast as possible. Please let us know how we can assist further. - Ashley, Customer Success Team

Ann, thank you so much for this thoughtful 5-star review! We’re thrilled to hear that your first 8 weeks with hear.com have been such a positive experience — and we have to say, we’re the lucky ones that you chose us.

It’s wonderful to know your hearing has noticeably improved, especially with everyday things like watching TV. Comfort, clarity, and ease of use are exactly what we aim for, so hearing that your devices are delivering on all fronts means a lot.

We also appreciate your kind words about our sales and customer service teams. They work hard to support every step of the journey, and your feedback makes it all worthwhile.

Thank you for being a fan — and for recommending us to others. We’re here for you anytime you need us! - Ashley, Customer Success Team

Almalee, thank you so much for your wonderful review! We’re thrilled to hear that your experience with hear.com—from the purchasing process to working with our technician—felt smooth, intuitive, and on par with what you’d expect at an ENT’s office.

It’s great to hear that the behind-the-ear style is a better fit for you and that the phone connectivity and background-noise adjustments are making a real difference, even in quieter environments. Most of all, we’re happy to know that you’re hearing the people and moments you were missing before—especially in those busy, multi-speaker settings.

We truly appreciate your trust in us and are so glad the experience has been both pleasant and life-enhancing. If you ever need anything, we’re always here to help! - Ashley, Customer Success Team

Jack, thank you for sharing your feedback. We’re sorry to hear about the Bluetooth issues you’ve experienced with your Samsung S25—your hearing aids should enhance your day-to-day life, not complicate it. While certain devices can perform differently depending on the phone model, we understand your frustration and appreciate you bringing this to our attention.

Our management team has reviewed your case and has offered an exchange for an updated pair of Horizon IX BCT devices, which were specifically designed for simpler, more stable Bluetooth pairing across all device types, including your Samsung phone.

A member of our team will be reaching out to you within the next 24–48 hours to confirm the exchange and ensure everything goes smoothly from here.

Thank you for giving us the chance to make this right. - Ashley, Customer Success Team

Thank you for sharing your experience so far! We’re glad to hear the purchasing process felt smooth and that our message resonated with you. Your hearing can definitely fluctuate day to day, and we hope the devices you selected provide the clarity and consistency you’re looking for.

We show that your order has been received, and we’d love to hear how they’re working for you. If you have any questions in the meantime or need help with setup once they arrive, our team is here and happy to assist. We look forward to earning those extra stars! - Ashley, Customer Success Team

Thank you for taking the time to share your experience, and we’re truly sorry for the challenges you’ve been facing with your hearing aids. Whistling, ringing, and difficulty with word recognition—especially in important environments like church or law enforcement meetings—are absolutely not the experience we want for any of our customers.

We also understand how discouraging it is to feel like you’re missing conversations, jokes, or important details, particularly after investing in devices that were meant to improve your daily life. Your feedback about testing and fittings is incredibly important, and we appreciate you highlighting how crucial it is to ensure nothing is overlooked in the process.

We want to clarify that your current devices are last year’s model—this was selected due to affordability being a concern at the time of purchase. However, it sounds like you’ve been in more active and challenging listening environments than anticipated. Because of that, we believe you may benefit from more advanced technology.

A member of our Customer Support team has already tried reaching out, and we would still love the opportunity to make things right. We would like to offer you an upgrade to this year’s top-of-the-line Horizon IX hearing aid, which provides significantly improved performance in dynamic environments and stronger speech clarity.

When you have a moment, please contact our Customer Support team at 888-780-3450. We’d be happy to begin the upgrade process and work with you to ensure you’re hearing confidently and comfortably again. - Ashley, Customer Success Team

Joyce, thank you so much for your thoughtful 5-star review! We’re thrilled to hear that your hear.com hearing aids have made such a meaningful difference in your daily life—especially in helping you understand conversations more clearly with your daughter.

We’re also glad that our team was able to assist you quickly when you experienced a minor issue and that changing the wax filter solved it right away. It’s wonderful to know your new hearing aids are comfortable, effective, and delivering the clarity you were hoping for—all at a more affordable price.

Your feedback about our product, service, and website means a lot to us. We’re honored to be part of your hearing journey and are always here if you ever need support or adjustments down the road. Thank you for recommending hear.com! - Ashley, Customer Success Team

Kathie, thank you so much for your wonderful 5-star review! We’re thrilled to hear that your first experience with hear.com hearing aids has made such a positive difference in your daily life. It’s great to know you’re hearing better and feeling comfortable wearing them — and we love that your grandsons have noticed too!

If the slight echo continues, our team can easily help fine-tune your settings for an even more natural sound. We truly appreciate your recommendation and are so glad you’re part of the hear.com family! - Ashley, Customer Success Team

Eleanor, thank you for sharing your feedback, and we’re sorry to hear about the initial confusion with your order. We’re happy to know that you’ve since spoken with your hear.com consultant, Lawrence, and that a solution is already in progress.

We understand how important it is to have the exact hearing aids that fit your needs—including Bluetooth compatibility—and we appreciate your patience as we finalize your exchange and new financing details. A return label for your current SONY devices has already been requested, and your consultant will be following up to ensure everything goes smoothly.

We’re glad you love the quality of our products, and we look forward to helping you move forward with the Bluetooth-compatible hearing aids you originally wanted. Thank you for giving us the opportunity to make this right! - Ashley, Customer Success Team

Glenda, thank you so much for sharing your story! We’re thrilled to hear how much your Horizon hearing aids have improved your daily life — from enjoying conversations in restaurants to hearing your favorite songs in the car with clarity.

It’s wonderful to know that the adjustable settings are helping you navigate different environments with ease, and even better to hear that your family has noticed the difference too. Moments like these are exactly why we do what we do.

We truly appreciate your trust in hear.com and your kind recommendation. Enjoy every moment of better hearing — you deserve it! - Ashley, Customer Success Team

Donald, wow — thank you so much for sharing your incredible story! We’re truly honored that you chose hear.com again after nearly nine years, and we’re thrilled to know your experience was just as remarkable the second time around.

It’s wonderful to hear that our virtual hearing test, at-home setup, and remote fine-tuning process made things so convenient, and that your new Horizon hearing aids have brought such a clear and comfortable listening experience — from everyday conversations to watching TV with ease.

Your recommendation and trust mean the world to us. We’re grateful to have earned your confidence once more and are so glad to know the technology, service, and care exceeded your expectations. Enjoy every moment of better hearing! - Ashley, Customer Success Team

Hilda, thank you so much for your kind words! We’re thrilled to hear that your Horizon hearing aids have been an excellent fit and that you’ve had such a positive experience from start to finish.

It’s always wonderful to know when happy customers like your brother-in-law help spread the word — referrals mean the world to us. We truly appreciate your trust and are so glad to have exceeded your expectations.

Enjoy every moment of clearer hearing, and thank you for choosing hear.com! - Ashley, Customer Success Team

Edward, thank you for sharing your experience! We’re so glad to hear that you found the setup process smooth and that your rechargeable hearing aids have been convenient and easy to use.

It’s wonderful that you appreciated the personalized support from our team and the comfort of your at-home experience. We truly value your honest feedback and are delighted that you’re happy with your decision — even as we continue striving to make every experience a 5-star one.

Enjoy your improved hearing, and thank you again for choosing hear.com! - Ashley, Customer Success Team

Erica, thank you so much for your wonderful review! We’re delighted to hear that your at-home hearing test was easy and convenient — and that your new Horizon hearing aids have been such a comfortable, effortless fit for your daily life.

It’s great to know you’ve enjoyed the rechargeable design, personalized support, and top-notch customer service from our team. Your recommendation truly means a lot to us, and we’re so glad you chose hear.com to be part of your hearing journey. - Ashley, Customer Success Team

Elise, thank you so much for sharing your experience! We’re thrilled to hear that your Horizon hearing aids have made such a meaningful difference in your daily life — from comfort and clarity to rediscovering sounds you’d been missing.

It’s wonderful that you’ve been enjoying the Horizon app and the convenience of our at-home care process — that seamless, personalized experience is exactly what we strive to deliver for every customer.

We truly appreciate your trust in hear.com and are so glad you found both the quality and value to exceed expectations. Enjoy hearing — and living — life to the fullest again! - Ashley, Customer Success Team

We’re sorry to hear about your experience and want to help get this resolved for you. All hear.com hearing aids include a 3-year warranty from the original purchase date, which covers repairs and replacements. If your device failed within that window—or if you believe it’s still eligible—we can absolutely assist.

We also want to clarify that our customer support team is available through multiple channels, including phone, email, text message, and live chat on our website. Many of our customers find it easy to reach us this way, so we’d love the chance to ensure you get the same level of support.

Based on the information provided in this review, we weren’t able to locate a hear.com account under your name. If you could please share the name, phone number, or email address associated with your purchase, we’ll immediately look into your case and make sure you receive the help you need. We look forward to making this right for you. - Ashley, Customer Success Team

Barbara,

We’re very sorry to hear about the experience you’ve had and truly understand how frustrating it must be to deal with a charger issue, especially when you rely on your hearing aids every day.

A member of our Customer Support Team has already tried reaching out to you to provide a solution that we believe will resolve this quickly. We’d like to send you a replacement charger free of charge, in exchange for your current one to be sent to our logistics center in Denver so our team can evaluate and determine what went wrong.

At your earliest convenience, please contact our support team so we can get your new charger shipped to you as soon as possible. We want to ensure you’re fully satisfied and back to hearing your best without interruption. - Ashley, Customer Success Team

David,

Thank you for sharing your experience! We’re so glad to hear that your hearing aids are comfortable and that our team has been responsive and supportive at every step. Knowing you feel confident in your decision means so much to us.

We truly appreciate your recommendation and look forward to being here for you whenever you need us. Here’s to many more moments of clear, confident hearing! - Ashley, Customer Success Team

Cullen,

Thank you so much for taking the time to share your thoughtful review! We’re delighted to hear that your experience with hear.com has been such a positive one, from our team’s polite and informative guidance to the consistent follow-up care you’ve received. It means a lot to us that you feel your decision was the right one and that the Horizon devices are living up to your expectations.

We also appreciate your honest reflections — from cost considerations to your recognition that consistent support makes all the difference. A 9.8 out of 10 is high praise, and we’re honored to earn your trust and recommendation.

Here’s to many years of clear, confident hearing ahead! - Ashley, Customer Success Team

Richard,

Thank you so much for sharing your detailed experience with hear.com! We’re thrilled to hear that the process was smooth from start to finish and that your Cros system is giving you the clarity and balance you were looking for. It’s wonderful to know the rechargeable feature and mobile app are making such a big difference in your day-to-day life, from long-lasting battery performance to easily adjusting your hearing focus.

We’re also glad you’ve felt supported by our customer service team — consistent, attentive care is something we take great pride in. It’s great to hear that the quality and features of your new hearing aids are proving their value.

Here’s to many more hassle-free days and crystal-clear moments ahead! - Ashley, Customer Success Team

Thank you so much, Robert! We’re thrilled to hear that your Horizon IX hearing aids are delivering the reliability, battery life, and sound quality you’ve been looking for. It’s especially meaningful to know that, after more than a decade of using hearing aids, your experience with hear.com has been your best yet. We’re proud that our team’s ongoing support helped fine-tune your devices and make sure they met your needs. Enjoy every moment with clearer hearing — we’re always here whenever you need us! Happy Hearing! - Ashley, Customer Success Team

Thank you so much, Noreen! We’re delighted to hear how much you’re enjoying your first experience with hearing aids and that your son’s recommendation led you to us. It’s wonderful to know our team’s attentiveness and constant support helped you feel confident every step of the way. Adjusting to new sounds can take time, but we’re thrilled you’re noticing those details that were once missed. We appreciate your kind words and your enthusiastic endorsement — we’ll be here to support you whenever you need us! - Ashley, Customer Success Team

Thank you so much, Carol! We’re thrilled to hear how satisfied you are with the comfort and quality of your hearing aids. It’s wonderful to know they’ve made such a positive impact on your daily life (and even on your husband’s voice level). We’ll be sure to share your kind words with Michael — our team is always here to support you, not just at the start, but throughout your journey. Happy Hearing! - Ashley, Customer Success Team

Thank you, Deborah, for sharing your journey with us! We’re honored that you chose hear.com after many years of wearing hearing aids, and we’re so glad to hear that your personalized fitting, comfort, and sound quality have made such a difference. It’s wonderful that the rechargeable feature and app controls support your active lifestyle. We also appreciate your feedback on live music and encourage you to work with your audiologist for fine-tuning — we’re here to make sure you get the best possible experience. Thank you for recommending us! - Ashley, Customer Success Team

Thank you, Milton, for sharing such a wonderful story! We’re so glad that our German-engineered Horizon hearing aids have made such a powerful impact on your daily life. It’s amazing to hear how they’ve opened up the little sounds of home — those details that make every moment richer. We’re honored by your recommendation and grateful to be part of your journey to better hearing. - Ashley, Customer Success Team

Thank you for sharing your feedback with us, and we truly apologize for the frustrations you’ve experienced. Our at-home solution has been very successful for many of our customers, but we completely understand that some prefer an in-person experience with a hearing specialist or audiologist.

If this is a deal breaker for you, we’d be happy to arrange for you to visit one of our in-person provider partners instead. We don’t see a request for an in-person appointment on your account, but this is absolutely something we can adjust if it would make you feel more comfortable and supported.

Please reach out to our customer care team at 888.780.3450 so we can discuss the best next steps for your journey and ensure you receive the care you deserve.

Thank you for giving us the opportunity to make this right. - Ashley, Customer Success Team

Tom, we’re truly sorry to hear about your experience — this is not the level of service we strive to deliver. Your feedback has been shared with our Director of Customer Support, as we’re constantly working to improve our processes and provide better, faster assistance.

Since your last communication, we’ve upgraded our support systems to ensure customers receive timely callbacks and easier access to help. We don’t see any recent contact attempts in our system, so if you’re still having issues, please reach out to our dedicated team directly at 888.780.3450 — we’d love the opportunity to make things right and get you the support you deserve.

Your satisfaction matters deeply to us, and we truly value your trust in hear.com. - Ashley, Customer Success Team

In addition, we will assign a new consultant to follow up with you throughout this period to make sure you’re fully supported and satisfied with your devices. Our goal is to ensure you receive hearing aids that perform exactly as they should, and we truly appreciate your patience as we work to resolve this. If you have any questions, please do not hesitate to reach out to our Customer Support team. - Ashley, Customer Success Team

Thank you so much, Kay! We’re thrilled to hear that everything worked out with your insurance and that you’re enjoying your new hearing aids. It's great that our team—especially Anna!—was able to guide you every step of the way. We’re also glad your local audiologist was able to support your unique needs. We’re here if you need anything else as you continue your journey to better hearing! - Ashley, Customer Success Team

Beverly, thank you so much for your thoughtful review! We're thrilled to hear that your experience—from working with your local audiologist to using your Bluetooth-connected hearing aids—has been such a positive one.

It’s great to know the charging case keeps things convenient and your devices last all day without worry. We’re also so glad our team could support you every step of the way and make everything feel user-friendly.

Your recognition of the value and quality means a lot to us. We’re honored to be part of your hearing journey, and we're always here if you need anything in the future! - Ashley, Customer Success Team

Alice, thank you so much for your kind words! We’re thrilled to hear that your experience with hear.com has been excellent, and that you’re enjoying both the sound clarity and all-day comfort of your behind-the-ear hearing aids. It’s also great to know the charging case is keeping things convenient and stress-free for you.

We truly appreciate your perspective on the cost—it means a lot that you recognize the value in the quality and support we provide. We're honored to have earned your trust and are always here if you need anything along your hearing journey. - Ashley, Customer Success Team

Charlene, thank you so much for sharing your experience! We're thrilled to hear that you felt supported from day one and that our team helped make your adjustment period smooth and encouraging. That’s exactly the kind of care we aim to provide.

We're also glad you found working with a local provider convenient—and it's always a bonus when a friend recognizes the great service too!

It’s wonderful to know you’re enjoying clearer hearing and loving the Bluetooth connectivity. We're honored to have earned your trust and recommendation—thank you for choosing hear.com! - Ashley, Customer Success Team

Beverly, thank you so much for your heartfelt review! We're absolutely thrilled to hear that your hear.com hearing aids have exceeded your expectations—especially after trying so many others. Knowing that you've found a rechargeable, in-ear model that delivers both performance and convenience means the world to us.

We really appreciate your note about replacement ear covers—that’s valuable feedback, and we’ll make sure it gets to the right team. In the meantime, feel free to reach out to our customer support team and they’ll be happy to point you in the right direction for replacements.

We're honored to have earned your trust and recommendation. Here's to many more days of clear, comfortable hearing! - Ashley, Customer Success Team

Joan, thank you so much for your kind and thoughtful review! We’re thrilled to hear that your journey with hear.com—from the initial phone call to the video ear exam and beyond—has been smooth and supportive. We know trying hearing aids for the first time can feel like a big step, so we're especially happy to hear the in-ear design and phone connectivity features have made a positive impact for you.

Your feedback about the price and your experience in noisy environments is truly appreciated. We’d love to help you get even more out of your devices—especially when it comes to sound isolation and mastering those advanced features. Our team is always here to support you!

Thank you again for choosing hear.com. We’re honored to be part of your hearing journey. - Ashley, Customer Success Team

We’re truly sorry to hear about the ongoing challenges you’ve had with your devices and the difficulty reaching Innovative Hearing. That’s not the experience we want for our customers. We’ll make our Partner Management team aware of your recent experience so we can address it directly with them. In the meantime, please know that we’re here to assist you with anything you need to ensure your concerns are resolved—especially with your warranty expiration approaching. You can reach us directly, and we’ll do everything we can to help. - Ashley, Customer Success Team

Thank you so much for your honest and thoughtful feedback, Keith. We’re glad to hear that your initial experience and our customer service met your expectations—but we absolutely understand your frustration about being without your hearing aids during repairs.

You bring up a very valid point. While we currently do not have a universal loaner program, we are always looking for ways to improve our service, and feedback like yours helps us do just that. We know how essential hearing aids are to everyday life, and your suggestion about providing temporary replacements during warranty repairs has been passed along to our service team for further review.

In the meantime, if there’s anything more we can do to support you during this time, please don’t hesitate to reach out. We truly appreciate you being part of the hear.com family. - Ashley, Customer Success Team

Thank you so much for sharing your story, Danny! We’re thrilled you took a chance on hear.com and got to experience firsthand how life-changing great hearing can be—especially with the added comfort and convenience of doing it all from home.

From hearing the little things like birds chirping to enjoying conversations without missing a beat, it’s amazing how much of a difference the right technology can make. We love that your wife is now the one asking you what was said!

And yes—the Bluetooth feature that streams calls directly to your hearing aids is a game-changer for many of our customers, and we’re so glad it made your experience even better.

Thanks again for trusting us with your hearing journey and for the great recommendation. Welcome to the hear.com family! - Ashley, Customer Success Team

Thank you so much for your thoughtful review, Barbara! We're thrilled to hear that your research paid off and led you to a hearing solution that truly fits your needs.

It's fantastic that you're enjoying the customizable settings—being able to adjust based on your environment is such an important feature, and we’re glad it’s making a real difference in your day-to-day life (and your TV volume!).

We’re also happy to hear that working with your local provider helped enhance your experience even more. That’s exactly the type of partnership we strive for—to deliver expert care paired with cutting-edge technology.

Thanks again for trusting hear.com, and welcome to a world of clearer, more comfortable hearing! - Ashley, Customer Success Team

Thank you so much for sharing your experience, Jane! We’re thrilled to hear how much of a difference your new hearing aids have made in your life—and that our at-home, hassle-free approach was a great fit for you.

It’s wonderful to know the behind-the-ear style has been both easy to manage and effective in bringing back the clarity and richness of sound you hadn’t realized you were missing. Hearing the full spectrum—those highs, lows, and subtle tones—can truly be life-changing.

We also appreciate your feedback on pricing. We strive to offer both advanced technology and flexible options to fit a variety of needs, and we’re so glad you found the value in your investment.

Welcome to the hear.com family—we’re honored to be part of your hearing journey! - Ashley, Customer Success Team

John, thank you for sharing your feedback—we appreciate you bringing this to our attention.

Our customer support team has already stepped in to assist and even scheduled an earlier appointment with your provider to help address the concerns you're having. Regarding the lost hearing aid, we understand how frustrating that can be. While we can’t always predict when a device might go missing, we do offer helpful tools—like location features and retention accessories—to reduce the chance of it happening again.

The good news is that most customers don’t run into this issue, but when they do, we’re always here to support and guide you through it. Let’s get everything working as it should so you can enjoy the full benefit of your hearing aids again. - Ashley, Customer Success Team

Thank you so much for your thoughtful and detailed review, David!

We're glad to hear that our product offering, pricing, and friendly team stood out to you—that's exactly the experience we strive to deliver. It's also great to know you're benefiting from features like Bluetooth streaming and the rechargeable battery, and that the devices are helping with both sound perception and tinnitus relief, especially with your severe hearing loss.

We completely understand your concern about the humidity and sweat-related issues, especially in a climate like Kentucky. While the Horizon IX is sweat-resistant, extreme moisture can occasionally affect performance. That said, many of our customers in similar climates have found that using a hearing aid dehumidifier overnight helps remove moisture and maintain functionality—we’d be happy to help you explore that option!

Thank you again for your honest feedback and for being part of the hear.com family. We're always here to support you! - Ashley, Customer Success Team

Wow—thank you so much, Kim!

Your review truly made our day. We're so happy to hear that our team was able to guide you with care, especially going the extra mile to coordinate with your cardiologist—that personal touch is exactly what we strive for.

We're also thrilled that you're loving the Bluetooth features of your hearing aids! Being able to adjust volume during church and stream audiobooks directly is such a game-changer, and we’re glad it’s added real value to your daily life.

And a special thank you for recommending us to a friend so quickly—that means the world to us. We’ll gladly take that “6 out of 5” any day! - Ashley, Customer Success Team

Thank you so much for your incredible review, John!

We’re thrilled to hear that choosing hear.com turned out to be such a great decision for you. It’s wonderful to know that the quality of the hearing aids and the seamless connectivity to your TV and phone are enhancing your daily life—especially when it comes to enjoying entertainment with crystal-clear sound!

We’re also proud to hear that our customer service team made such a strong impression. Providing polite, efficient, and expert support is something we truly value.

Thank you for the recommendation and for being part of the hear.com family! - Ashley, Customer Success Team

Thank you so much for your thoughtful review, Donna!

We’re so glad to hear that your experience with our customer service stood out—that’s something we truly pride ourselves on. And it’s great to know you’re loving the flexibility of your hearing aids, especially the ability to switch between surround sound and background noise reduction. That feature really helps you stay in control of your environment!

We’re thrilled you’re satisfied with your choice. Welcome to the hear.com family! - Ashley, Customer Success Team

Thank you so much for your thoughtful review, Verne! We’re thrilled to hear that your upgrade made such a positive difference—especially with sound quality, ease of use, and charging convenience. It's also wonderful to know that our team has made you feel supported and truly heard every step of the way. Your trust means a lot to us, and we’re honored to be part of your hearing journey! - Ashley, Customer Success Team

Thank you so much for the fantastic review, Bob!

We’re so glad to hear that the Horizon IX features, especially the universal and crowd settings, are working so well for your daily life—it’s great when technology just fits seamlessly. And it means the world to us that our customer service team made such a strong impression.

Thank you for your trust, your kind words, and for recommending us to others. We’re honored to be part of your hearing journey! - Ashley, Customer Success Team

Thank you so much for sharing your experience, James—we really appreciate your thoughtful and honest feedback!

We’re thrilled to hear that the teleaudiology support and the ability to customize your settings through the app have made such a difference. It’s great to know you feel more in control and can easily switch between modes to match your environment—that kind of independence is exactly what we hope to deliver.

We also appreciate you pointing out the wire length issue. Thank you for your patience throughout the exchange process. We understand that this can be frustrating, especially with a premium product, and your input helps us continue to improve the experience for future customers.

Thanks again for trusting hear.com and for sharing your journey—it means a lot! - Ashley, Customer Success Team

Thank you so much for your detailed and thoughtful review, Alex!

We’re thrilled to hear that our pricing, telehealth process, and home convenience made a real difference for you—especially as someone who doesn’t consider themselves tech-savvy. It’s great to know the remote testing was straightforward and that our team was able to support you throughout the process.

We’re also glad to hear that, even with a bit of an adjustment period, your hearing aids have become an indispensable part of your daily life. Features like rechargeability and Bluetooth call streaming are game changers, and we're so happy you're enjoying them!

Thank you as well for your honest note about potential delays with repairs. We understand how important uninterrupted hearing support is, and we’re continually working to improve turnaround times and service.

Your story is exactly the kind of experience we strive to deliver, and we really appreciate your recommendation. - Ashley, Customer Success Team

Thank you so much for your thoughtful review, Sally!

We’re happy to hear that your experience with our customer service was positive and that you're enjoying the performance of your hearing aids—especially the Bluetooth and environment-specific adjustments. It's great to know you're getting real value out of those features!

We also really appreciate your honest feedback about the Bluetooth switching issue. You're not alone in that experience, and we're constantly working with our tech partners to make connectivity as seamless as possible. We’ll be sure to pass your input along—it helps us improve!

Thanks again for choosing hear.com and for sharing your journey with us. - Ashley, Customer Success Team

Dianne, thank you for sharing such a heartfelt and uplifting review! We’re absolutely thrilled to hear that your experience with hear.com has been fantastic from start to finish.

It’s wonderful to know that both of our team members left such a strong impression through their friendliness, professionalism, and expertise. We believe that great care starts with great people, and your feedback reinforces that.

Most of all, we're so glad to hear how much your new hearing aids are enhancing your daily life—that you look forward to putting them on each day is the highest compliment we could hope for.

Thank you for placing your trust in us. We’re honored to be part of your better-hearing journey and are always here if you need anything. - Ashley, Customer Success Team

William, thank you so much for your thoughtful and detailed review! We're thrilled to hear that your new hearing aids are not only helping you hear more clearly, but also making daily life a little easier—like helping you locate your phone. That’s a great bonus!

It's completely normal for your brain to take a little time adjusting to new sounds, especially in quieter environments like slow-paced films. We're glad to hear that overall, the transition has been smooth and positive for you.

We’re especially happy to know our customer service made a good impression and that your step-grandson was able to lend a helping hand—sounds like a great team effort all around!

Thank you again for choosing hear.com. If you ever need anything in the future, we're always here to support you. - Ashley, Customer Success Team

Connie, thank you so much for your wonderful review! We're delighted to hear that your experience with hear.com—from discovering us through your daughter’s link to working with our sales representative—has been such a positive one.

It’s great to know that you’re enjoying the comfort and quality of your hearing aids. If the left aid continues to slip out, a different tip size may indeed help. Please don’t hesitate to reach out to our team—we’d be happy to assist with a quick adjustment to ensure the perfect fit.

Thanks again for your kind words and for being part of the hear.com family. We’re always here if you need us! - Ashley, Customer Success Team

Thank you so much for your thoughtful review, Laura! We're so glad to hear that you’ve found the overall experience and hearing aid quality to be satisfying—and that our online process worked well for your needs.

We appreciate your feedback regarding the fit and understand how frustrating that can be. Everyone’s ears are unique, and sometimes it takes a little extra trial and error to find the most secure and comfortable fit. Our team would be happy to assist you further in exploring options or fitting adjustments that might help resolve the slipping issue.

Thank you again for trusting hear.com—we’re here to support you every step of the way! - Ashley, Customer Success Team

Thank you so much for sharing your story! We're thrilled to hear that your experience with hear.com has been such a positive one—from your first phone call to your visit at our Cookeville office. It’s wonderful to know that you felt supported, received thorough testing, and are now enjoying a significant improvement in your hearing—at a more affordable price.

We're also glad you’re enjoying the convenience of rechargeable devices and the included supplies. Helping you hear clearly and confidently is what we’re all about. Welcome to the hear.com family! - Ashley, Customer Success Team

Thank you so much for sharing your experience! We’re thrilled to hear that the convenience of our at-home process and the personalized support made such a positive impression. It’s even better to know that your hearing aids are helping you stay connected—both with the world around you and through your phone. We’re honored to be part of your hearing journey, and we’re so glad it’s been a fantastic one! - Ashley, Customer Success Team

Thank you so much for your thoughtful and insightful review! Coming from someone with a background in speech pathology, your feedback means a great deal to us. We're thrilled to hear that our technology, personalized fitting process, and 45-day no-risk trial lived up to your expectations.

It’s also great to know that our team stayed connected and that your local fitting experience in Arizona was smooth and supportive. We’re honored to have earned your recommendation—and even more grateful to be part of your hearing journey! - Ashley, Customer Success Team

Thank you so much for your thoughtful and detailed review! We're thrilled to hear you're enjoying your upgraded hearing aids and noticing the difference that the latest technology can make. It’s great to know our team was able to guide you through the setup and provide the support you needed along the way.

We truly appreciate your honest feedback on pricing—and even more so, your recognition of the quality and performance. Helping you hear more clearly and confidently is exactly why we do what we do. Thank you for recommending hear.com! - Ashley, Customer Success Team

Thank you so much for your wonderful review! We’re thrilled to hear that after years of wearing hearing aids, you’ve noticed such a meaningful improvement with Hear.com—especially when it comes to sound clarity and confidence in conversations.

It’s also great to know our team delivered the professional support and easy experience we strive for. We're honored you chose us and so grateful for your kind words! - Ashley, Customer Success Team

Thank you so much for your thoughtful and detailed review! We're so glad your journey with hear.com started with a helpful and patient conversation—and that it led to a comfortable, confident first-time hearing aid experience. It’s especially wonderful to hear that, as a nurse with great attention to detail, you felt supported every step of the way.

We’re thrilled you’re enjoying the discreet fit, easy charging, Bluetooth features, and the peace of mind that comes with our 3-year warranty and professional audiology support. We're honored to be part of your hearing journey! - Ashley, Customer Success Team

Thank you so much for your thoughtful and detailed review! We’re so glad to hear that your video consultations were clear and informative, and that our team took the time to answer your questions thoroughly and with care. It's especially rewarding to know that your audiologist made the process easy to understand and helped you feel confident in managing your hearing journey.

We’re honored you chose hear.com, and we're thrilled to know the quality and support stood out. Thank you again for sharing your experience! - Ashley, Customer Success Team

Thank you so much for sharing your experience! 🌟 We’re thrilled to hear how much your hearing has improved—and that your first pair of hearing aids has made such a powerful difference in your daily life. It's great to know you're enjoying the discreet design, easy charging, and all the clarity that comes with it.

We truly appreciate your recommendation and are honored to be part of your hearing journey. Here's to hearing life more fully, every day! Happy Hearing! - Ashley, Customer Success Team

Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you're enjoying the comfort and performance of your Horizon IX hearing aids—especially the Bluetooth functionality and hassle-free charging. It's great to know your visit to our audio studio helped you feel confident and supported, and we’re proud to have delivered the quality and care you deserve.

We truly appreciate your kind words and are honored to be part of your hearing journey! If you ever need anything, we are here to help. Happy Hearing! - Ashley, Customer Success Team

Thank you for taking the time to share your experience. We truly understand how important it is for your hearing aids to be usable and accessible, especially given your unique circumstances. We’re sorry to hear of your continued frustration and want to acknowledge the effort you’ve made in reaching out to us.

Your case was carefully reviewed multiple times by our leadership team under our escalation process, and it was ultimately decided that a post-trial return could not be granted. At the time of your purchase, you had support available to assist with insertion, and we were not made aware of changes to your ability to use the devices until several months after the 90-day warranty period had ended.

That said, our goal has always been to help you get the most out of your hearing aids. We’ve offered to assist in scheduling After Care follow-up appointments with your provider and asked whether there is someone currently available who might be able to assist you with insertion during those sessions.

We understand this has been a difficult situation, and we remain committed to supporting you in any way we can moving forward. - Ashley, Customer Success Team

Caroline, thank you for sharing your feedback. We’re sorry to hear about your continued frustration and want to reassure you that we remain committed to supporting you.

As outlined in the purchase agreement you signed, you had a 45-day trial period to determine if the hearing aids were the right fit and functioning to their full potential. Your devices were purchased in 2022, and as such, we are now well outside the return window.

That said, we’re still here to help. Your hearing aids are covered by a 3-year manufacturer warranty, which remains active until August of this year. We’re happy to send your devices in for repair if needed and can also schedule an appointment with your hearing specialist to assist with any adjustments to ensure the devices are working as intended.

Please also note that your financing is handled by Allegro, a third-party provider (outside of hear.com). For billing questions or payment history, you can reach them directly at (800) 644-8494.

We truly want you to experience the benefits your hearing aids can provide and remain available to assist however we can. - Ashley, Customer Success Team

Thank you for sharing your feedback. We sincerely regret that you are dissatisfied with your experience and we want to provide clarification regarding the concerns you’ve raised.

We have conducted a thorough investigation into your case, including a full review of call records, emails, and conversations with your provider.

Here are our findings:

Your 45-day trial period officially ended on Sunday, April 13, 2025. As a courtesy, we would have accepted a return request if it had been made by Monday, April 14, 2025.

According to our records, the first communication requesting a return was an email received on April 15, 2025, which was after the return window had expired.

Our call system shows no missed calls from either your number or your wife's number between April 12 and April 14.

Feedback from your provider also indicated that, while you expressed ongoing dissatisfaction and uncertainty during your trial period, you did not clearly request a return prior to the trial ending. The provider noted that during your last appointment, issues with phone connectivity were resolved and no further concerns were raised at that time.

Based on these findings, and in alignment with the terms outlined in your Purchase Agreement (which states that return requests must be communicated directly to hear.com within the trial period), the decision to deny the return remains unchanged.

We understand this is frustrating, and we are truly sorry that your experience did not meet your expectations. While your trial has ended, both hear.com and your provider remain committed to supporting you and assisting with any troubleshooting or additional support you may need with your hearing aids.

If you would like further assistance with the devices or have any questions, please do not hesitate to contact us at 888-780-3450.

Thank you for your understanding. - Ashley, Customer Support Team

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described falls far short of the standard of care and service we aim to provide at hear.com, and we deeply regret the frustration and inconvenience you encountered.

Please know that we take your concerns seriously. While we work with a network of independent providers across the country, we are committed to maintaining high standards and ensuring every partner delivers the respectful, professional care our customers deserve. We are actively reviewing your feedback internally to address the provider experience you described.

We’re also sorry to hear you felt your concerns were not acknowledged in a timely or meaningful way. That is not the experience we want any of our customers to have—especially when they’ve entrusted us with something as personal and important as their hearing care.

While we’re glad to hear your refund has been issued, we truly regret that your journey with us led to such disappointment. If you ever wish to try our product again, we'd be happy to connect you with a new provider and ensure they provide you with the best care. - Ashley, Customer Success Team

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear how well the Horizon IX has aligned with your needs—especially in challenging environments like crowds and the outdoors. You're absolutely right—our hearing aids are more than just amplifiers; they're tailored solutions designed to fit your lifestyle and hearing profile.

We’re also so glad to hear that the virtual setup process and convenience of remote care added value to your experience. At hear.com, we strive to make the journey to better hearing as easy, personalized, and empowering as possible.

Thank you again for trusting us—we’re honored to be part of your hearing journey! Happy Hearing! - Ashley, Customer Success Team

Thank you so much for your thoughtful review! We're thrilled to hear that your friend’s recommendation led you to hear.com—and even happier that you’re enjoying the clarity and comfort of your new hearing aids. It’s great to know they’re making a real difference in your day-to-day life.

We're also glad our team has been there to provide support when needed. If you ever have questions or need anything at all, don’t hesitate to reach out—we’re always here for you. Happy Hearing! - Ashley, Customer Success Team

Thank you so much for sharing your experience—we’re thrilled to hear how the Horizon IX hearing aids have made such a meaningful impact on your life! From clearer communication at home to the convenience of personalized controls and Bluetooth connectivity, it sounds like you've truly made the most of the technology.

We especially love hearing that your wife has noticed the difference too—that’s what it’s all about: improving not just hearing, but connection. We're honored to be part of your hearing journey and are grateful for your recommendation. Happy Hearing! - Ashley, Customer Success Team

Thank you so much for taking the time to share your journey with us!

We’re incredibly grateful you chose hear.com after such careful consideration, and even more thrilled to hear that your new hearing aid has brought you improved comfort, sound quality, and peace of mind. Transitioning from a frustrating experience to one filled with support and clarity is exactly what we aim for — and it’s wonderful to hear that John was able to provide the calm and care you needed throughout the process.

Your story is a powerful reminder of why we do what we do. Thank you again for your trust, your thoughtful words, and for letting us be a part of your hearing care journey. If you ever need any assistance, we are always here to help! Happy Hearing! - Ashley, Customer Success Team

Thank you so much for sharing your experience! We're thrilled to hear that your new behind-the-ear hearing aids from hear.com have made such a meaningful improvement in your life. It’s incredible how far technology has come, and we're proud to offer devices that reflect that progress.

We're also glad we could resolve your service issue promptly — your satisfaction is always our top priority. While we understand the investment can be significant, we truly appreciate your recognition of the value and quality we strive to provide. Happy Hearing! - Ashley, Customer Success Team

Thank you so much for your thoughtful review! We're thrilled to hear that you chose hear.com and that your first experience with hearing aids has been such a positive one. 😊

It's wonderful to know that our home-based approach made things more convenient for you—bringing comfort, clarity, and ease right to your doorstep is exactly what we aim for. The fact that you're now hearing sounds you didn’t even realize you were missing is why we do what we do.

If you ever need anything or have questions down the road, we’re always here to help. Happy Hearing! - Ashley, Customer Success Team

Thank you so much for your glowing review! We’re beyond happy to hear that your experience with hear.com has been seamless from start to finish.

It’s fantastic to know that the Bluetooth features and improved sound clarity have made such a positive impact on your daily life. We believe that great technology should also come with great support, so hearing that our team has been responsive and helpful means the world to us.

We’re honored to be part of your hearing journey—and we’re always here for you whenever you need us. Happy Hearing! - Ashley, Customer Success Team

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're loving your Horizon IX hearing aids—and we completely agree, their nearly invisible design is a game-changer for confidence and comfort.

It’s wonderful to know that our sales and customer service teams made your experience smooth and pleasant. We believe that great hearing care starts with personal support, and we're so happy we could deliver that for you.

Thank you again for your recommendation—it truly means the world to us! 💙 If you ever need anything, we’re just a message or call away. Happy Hearing! - Ashley, Customer Success Team

Thank you for taking the time to share your experience with hear.com! We're so glad to hear that you’re enjoying the advanced technology of your behind-the-ear hearing aids—especially the speech focus feature that helps in noisy environments. It’s great to know that the pricing and overall performance have met your expectations.

We also appreciate your honest feedback about our customer service experience. While we’re happy the chat team was able to help resolve the crackling issue, we understand how important it is to speak directly with someone, especially when dealing with something as personal as your hearing. We're constantly working to improve our support systems and make it easier for our customers to get the assistance they need in the way that works best for them.

Thanks again for your review, and please don’t hesitate to reach out if you need anything—we’re here to help! - Ashley, Customer Success Team

Thank you so much for your thoughtful review and for sharing your experience with hear.com! We're thrilled to hear that John provided excellent support and was there for you throughout the process—that’s exactly the kind of care we strive to deliver. We're also glad to know you're happy with the performance of your hearing aids and that they've made a positive impact.

We understand that hearing aids are an investment, and we’re grateful you chose hear.com for your hearing journey. If you ever need anything or have more questions down the road, we're always here to help! Happy Hearing! - Ashley, Customer Success Team

Thank you for your honest feedback! While we’re sorry to hear that our hearing aids didn’t fully meet your expectations, we’re glad to know that you had a positive experience with our customer service. Our goal is always to help people find the best solution for their hearing needs, and we appreciate you giving us the opportunity to assist you. If you ever have any questions or need support in the future, we’re always here to help. Wishing you all the best on your hearing journey! - Ashley, Customer Success Team

Thank you so much for sharing your hear.com experience! We're thrilled to hear that your journey with hear.com has been outstanding and that our specialist provided the support and guidance you needed—especially as a first-time hearing aid wearer.

It's great to know that you're enjoying the convenience of your hearing aids, from improved clarity to seamless phone connectivity! We truly appreciate your recommendations and are grateful to have been part of your journey to better hearing.

If you ever need anything, we're always here for you. Enjoy your new hearing experience! - Ashley, Customer Success Team

Thank you for sharing your experience! We're so glad to hear that you're happy with your new hearing aids and that Sean and Tom provided excellent support. We truly appreciate your patience and understand how important it is to have quick and easy communication when you need assistance.

We apologize for any frustration caused by delays in getting in touch with us. Your feedback is invaluable, and we're always working to improve our response times and make it easier for our customers to connect with us. If you ever need further assistance, please don't hesitate to reach out—we’re here for you! Happy Hearing! - Ashley, Customer Success Team

Thank you so much for sharing your hear.com experience! We’re thrilled to hear that you took advantage of our no-risk trial and found hearing aids that blend seamlessly into your life. The lightweight design and clear hearing in group settings—especially during meaningful moments like your Bible study sessions—are exactly what we hope to provide for our customers!

We also love that you found our online process convenient and hassle-free. Hearing care should be simple, and we’re so happy to know our team made the experience smooth and supportive.

Thank you for recommending us to a friend! If you ever need anything, we’re always here for you. Happy Hearing! - Ashley, Customer Success Team

Thank you for sharing your thoughtful hear.com review! We’re so happy to hear that you took advantage of our 45-day no-risk trial and found hearing aids that work well for you! It’s great to know that features like Bluetooth streaming for calls and music have enhanced your experience.

We understand that hearing aids are an investment, which is why we offer flexible payment options to make them more accessible. And we truly appreciate your kind words about our follow-up care and customer support—your hearing journey doesn’t stop after the purchase, and we’re always here to help!

We also love that you involved your ENT specialist in the process, ensuring the best fit for your needs. While we’re sorry your son’s experience wasn’t the same, we’re glad we could help guide him in the right direction.

If you ever need anything, we’re just a call away! Happy Hearing! - Ashley, Customer Success Team

Thank you for sharing your hear.com experience! We’re so glad to hear that our team, your local audiologist, and the 45-day trial process made your journey to better hearing a positive one. While we understand that no hearing aid can fully restore hearing in cases of severe loss, we’re happy to know that your devices are making a meaningful difference—especially when communicating with your grandchildren and wife.

Comfort is key, and we appreciate your feedback on occasional adjustments and itching. If you ever need any tips or adjustments to improve your fit, our team is always here to help.

Thank you for your recommendation, and we’re honored to be part of your hearing journey! Happy Hearing! - Ashley, Customer Success Team

Thank you for sharing your hear.com experience! We're so glad to hear that your new hearing aids are improving your hearing and providing the clarity you were looking for. We appreciate your feedback about the charger and understand how important a seamless charging experience is.

Our team would love to help troubleshoot this issue to ensure your hearing aids charge properly every time. Please don’t hesitate to reach out—we’re here to make sure you have the best experience possible! Happy Hearing! - Ashley, Customer Success Team

Thank you so much for sharing your experience! It’s incredible to hear how much of a difference your new hearing aids have made—especially in balancing your hearing between both ears. Finding the right solution can be a journey, and we're so glad our audiologist was able to work with you to get the perfect fit and performance.

We love that you're now wearing your hearing aids all day and truly enjoying the benefits of better hearing! If you ever need further adjustments or support, we're always here for you. Happy Hearing! - Ashley, Customer Success Team

Wow! Coming from someone with over 20 years of experience using hearing aids, your feedback means so much to us! 💙 We're thrilled to hear that your hearing aids from hear.com are the best you've had so far and that they’re making conversations clearer and easier for you.

It’s great that the app is working seamlessly for you, and we totally understand keeping things simple—what matters most is that you can hear well and feel confident in your daily life. If you ever need assistance or want to explore more features, we’re always here to help. Happy Hearing! - Ashley, Customer Success Team

Thank you so much for sharing your hear.com experience! We know that investing in hearing aids can be a big decision, so we’re thrilled to hear that our team helped make the process smooth and reassuring for you. From the diagnostic equipment and online consultation to selecting the right hearing aids, it’s great to hear that you felt supported every step of the way.

We love that your new hearing aids are helping you isolate speech more clearly, and that the rechargeable case and maintenance reminders are making daily use even easier! Your kind words about our customer service and teleaudiology model mean the world to us, and we truly appreciate your recommendation.

If you ever have any questions, please feel free to contact our Customer Support Team, we are happy to help! Happy Hearing! - Ashley, Customer Success Team.

Thank you for your honest feedback. We’re happy to hear that our customer service team and your audiologist in Albany provided great support throughout your experience. 💙 However, we’re sorry that the Bluetooth connectivity did not meet your expectations—your frustration is completely understandable, especially when this was an important feature for you.

While most users experience seamless connectivity, we recognize that technology can sometimes be tricky depending on the phone model and settings. We appreciate you working with both our team and Verizon to troubleshoot. If you ever have any questions, please reach out to our Customer Support Team, we are happy to help! - Ashley, Customer Success Team

Thank you so much for your thoughtful hear.com review! We’re thrilled to hear that your experience with hear.com has been seamless and that your new hearing aids have made such a meaningful difference in your life. From clearer TV sound to enjoying the natural sounds of wind and birds, it’s amazing to hear how they’ve enhanced your daily experiences.

We appreciate your kind words about our team’s support and follow-up care—it’s our mission to ensure you always have the best hearing experience possible. If you ever need any assistance, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team.

Thank you for sharing your hear.com experience! We’re so happy to hear that your new hearing aids have made such a difference in your daily life. Being able to follow conversations more easily and not having to say "Huh?" as often is exactly what we hope for our customers!

It’s great that you’re noticing improvements, especially with quieter tones and background noise. While environments with multiple sound sources can still be a challenge, your hearing aids are designed to help optimize speech clarity in those situations. If you ever need adjustments, we’re always here to help - just give our Customer Support Team a call. Happy Hearing! - Ashley, Customer Success Team.

Thank you for sharing your hear.com expereince! We're so glad you gave hear.com a try and that our German-engineered technology has made such a difference for you. It’s great to hear that you’re enjoying the Bluetooth connectivity, rechargeable battery, and the convenience of adjusting settings right from your phone—all designed to make hearing effortless and seamless.

We totally understand the challenge of keeping up with family members who walk away mid-conversation—if only we could fix that too! Thank you for recommending us to others, and if you ever need anything, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team.

Thank you for sharing your hear.com experience! We’re glad to hear that your hearing aids are easy to use and working well for you so far. It can take some time to fully notice the benefits, especially if your hearing loss was mild to begin with, but we encourage you to keep wearing them consistently—over time, you may find that those harder-to-hear tones become much clearer.

If you ever have any questions or need adjustments, please do not hesitate to reach out to our Customer Support Team. Happy Hearing! - Ashley, Customer Success Team

Hello Marina, thank you for your hear.com review. I reviewed your hearing profile with us and see that you have been in contact with one of our Customer Support agents who is assisting you with how to clean and change your wax guards on your hearing aids. Based on your review, I have asked that agent to contact you for follow up assistance. Remember, in order to keep your hearing aids working at full functionality, you need to change your domes and/or wax guards depending on how much wax build-up you have. If you're having any issues with how to change these items or if your in need of more supplies, please do not hesitate to reach out to our Customer Support team. You can either give us a call at 888.780.3450 or visit hear.com and start a live chat with our team. - Ashley, Customer Success Team

Thank you for your 5-star rating and your confidence in hear.com. If you ever have questions or need support in the future, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

If you ever have questions about your hearing aids or need assistance exploring their full capabilities, please don’t hesitate to reach out. We’re here to support you every step of the way. Happy hearing! -Samantha, Customer Success Team

We’re thrilled that you’ve found the self-service tips, like changing the filters, helpful and empowering. Your feedback highlights the value of ongoing education, and we’re here to continue supporting you every step of the way. If you ever have additional questions or need assistance, don’t hesitate to reach out. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Helen, thank you for sharing your experience! We’re so glad to hear that everything worked out perfectly with your decision to replace your hearing aids and that you’re enjoying the convenience and features of your new devices. The combination of behind-the-ear and in-ear design, rechargeable capabilities, and the Horizon app integration seems to have made a great difference for you, and we’re thrilled to know it’s been an easy transition.

It’s also wonderful to hear that our communication and follow-through met your expectations, from coordinating delivery to arranging a local audiologist for you. Providing clear guidance and ensuring convenience are top priorities for us. Thank you for choosing hear.com. We’re here to support you anytime you need assistance. Happy hearing! -Samantha, Customer Success Team

Ray, thank you for sharing your experience! We’re thrilled to hear that our Horizon IX hearing aids are the best you’ve had in your 15 years of wearing hearing aids. It’s understandable to be skeptical about working with an online company, but we’re so glad you found value in our local office support and virtual appointment options.

It’s wonderful to hear that Veit provided you with thorough information about the hearing aids, the process, and how your insurance could help, making you feel well-prepared for your appointment. The fact that these hearing aids have made it easier for you to hear in loud places is fantastic, and we’re so happy they’ve exceeded your expectations. Thank you for choosing hear.com, and for recommending us so highly! We’re here to support you anytime you need us. Happy hearing! -Samantha, Customer Success Team

Richard, thank you for sharing your experience! We’re thrilled to hear that your interactions with our representatives helped you choose hear.com and that you’ve been enjoying the comfort and quality of our hearing aids. It’s great to know that our products have been easy to manage and use, making your journey with them seamless. We truly appreciate your kind words and your recommendation—it means a lot to us. Thank you for trusting hear.com, and we’re here to support you whenever you need us. Happy hearing! -Samantha, Customer Success Team

Lynn, thank you for sharing your experience! We’re so glad to hear that your hearing aids have made such a positive impact, especially in noisy environments. It’s wonderful to know that the in-the-ear style is working well for you and helping to clarify sounds in your daily life. We’re also thrilled that our team has been able to provide prompt and effective support whenever you’ve needed assistance. Thank you for choosing hear.com, and we’re here to help whenever you need us. Happy hearing! -Samantha, Customer Success Team

It’s wonderful to know these hearing aids have made a meaningful difference in your life, especially after your previous experiences with other devices. The fact that your family notices the impact and encourages you to wear them speaks volumes about how well they’re working for you. We’re also glad that our team has been there to assist and reassure you whenever needed. Thank you for trusting us at hear.com, and we’re honored to be a part of your hearing journey. Please don’t hesitate to reach out if there’s ever anything we can do to support you further. Happy hearing! -Samantha, Customer Success Team

Your kind words about our customer service and the quality of the product mean so much to us. Providing high-quality hearing solutions at a reasonable price is one of our goals, and we’re delighted we could deliver that for you. Thank you for choosing hear.com, and we’re here to assist you anytime you need us. Happy hearing! -Samantha, Customer Success Team

Frances, thank you for sharing your feedback! We’re glad to hear that our promotion and behind-the-ear style hearing aid fit well with what you were looking for. It’s wonderful to know that the phone connectivity feature has been helpful in your day-to-day, and we’re pleased that our team has provided positive interactions along the way. We aim to offer a balance of quality and value, so we're happy you feel the cost is reasonable. Most importantly, we’re glad to hear your hearing has improved, especially in managing noise levels. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Arnon, thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. It’s disappointing to hear that our communication did not meet the standards we aim for, and we are truly sorry for the delay in resolving your concerns. To make up for the inconvenience, we have processed a refund for the cost of the charger, as we understand that it was sent to the wrong address. Please know that we take your feedback seriously and are committed to improving our customer service. If there’s anything further we can do to assist, please don’t hesitate to let us know. Thank you for giving us the opportunity to address this, and we apologize again for the negative experience. -Samantha, Customer Success Team

Dennis, thank you so much for sharing your experience! We're delighted that you found us through an online ad and that our team could help you find the perfect hearing aid. It's great to hear that the fit is comfortable and that you’re enjoying the ease of use and cleaning. Bluetooth connectivity is such a game-changer, and we’re glad it’s working well for you! Most importantly, we’re thrilled that your hearing aids have made such a positive impact on your life, especially in helping you stay connected at work. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Lise, thank you for sharing your positive experience with hear.com! We’re so glad to hear that our coordination with your local provider and the modern features of your hearing aids, like Bluetooth and focused listening, have made a difference for you. It’s wonderful to know that you’re finding the charging case convenient and the overall experience to be a step up from your previous hearing aids.

We’re especially happy that you found our customer service excellent and the price reasonable. If you ever need further assistance or have any questions, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Lorraine, thank you for sharing your feedback with us. I'm sorry to hear that your hearing aids haven’t been as helpful when listening to the television lately, but I'm glad you’ve been following the recommended cleaning and maintenance steps. It’s great that you’re planning to schedule another session—our team will be more than happy to assist with any adjustments to make sure your hearing aids are working at their best. Additionally, we sell an accessory called the TV Streamer which allows your hearing aids to connect to your TV for a better listening experience.

Please don't hesitate to reach out whenever you're ready to schedule that appointment. We're here to help, and ensure you get the most out of your devices. Happy hearing! -Samantha, Customer Success Team

Joseph, thank you so much for sharing your experience with hear.com! We're thrilled to hear that after trying other options, you found success with us and that your hearing aids have made such a positive impact on your daily life. It's wonderful to know that Olivia was able to guide you through the process with care and expertise, ensuring your hearing aids were perfectly adjusted to meet your needs.

We're also glad to hear that you're enjoying the convenience of our hear.com app and that you're now able to enjoy clearer conversations and a better overall experience. It’s especially great to know that these hearing aids are making a real difference in your overall health.

If you ever need anything, don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Kathleen, thank you for taking the time to share your feedback! We're so glad to hear that you’re enjoying your hearing aids and that your overall experience with hear.com has been positive. It’s great to know that our team was able to assist you, and we appreciate your friend's recommendation.

If you feel that your hearing aids might need some adjustments, please don’t hesitate to reach out. We're here to ensure you get the best possible experience and would be happy to help fine-tune them.

Thanks again for your review, and we look forward to helping you with anything you may need in the future. Happy hearing! -Samantha, Customer Success Team

Linda, thank you for sharing your detailed experience with hear.com. We're so glad to hear that your second time around with us has been a much more positive experience and that you’re enjoying the newer hearing aids! It’s great to know that the addition of the tablet, Zoom calls, and the app made the setup process smoother and more convenient for you, especially with your busy schedule as a nurse.

We’re thrilled to hear that the new hearing aids are not only more comfortable and smaller but also come with the convenience of a compact charging case and a well-functioning app. Most importantly, we’re so glad that you can hear your patients clearly, and that these hearing aids have made such a positive impact on your daily life.

If you ever need further assistance or have any questions, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Gerald, thank you so much for your detailed and thoughtful review! We're thrilled to hear that you’ve had such a positive experience with hear.com, from our sales and customer service teams to your hearing tests and time with the Audiologist. It's great to know that our hearing aids have matched your expectations, especially with the added convenience of modern features like Bluetooth and being rechargeable.

We’re also delighted that you’ve shared your positive experience with a friend—it means a lot to us when our customers recommend us to others. If you ever need any further assistance or have more questions, don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Aeneid, thank you for sharing your wonderful story and experience with hear.com! We're so glad to hear that the process was easy and that your hearing aids have made a noticeable difference in your life. It’s heartwarming to know that your family no longer has to repeat themselves and that you're able to communicate more easily.

We’re also happy to hear that our team was able to guide you through any issues you encountered and that you’re feeling more confident with your hearing aids, even with your granddaughter by your side for support. It’s understandable that wearing them consistently can be a challenge, but we’re here to support you whenever you need assistance.

We truly appreciate your recommendation and are thrilled that your hearing aids are helping you adjust your voice and reconnect with your loved ones. If you ever need further assistance, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

James, thank you for sharing your detailed experience with hear.com. We're thrilled to hear that you found our Teleaudiology experience more convenient and effective than your previous clinic visits and that you're happy with your hearing aids overall. It’s great to know that they’ve made a positive impact on your hearing.

However, we’re sorry to hear about the connectivity issues you're facing with your phone. It’s important that your devices work seamlessly, and we’d love to help resolve this issue for you. Please feel free to reach out to our customer support team so we can assist you with troubleshooting or making any necessary adjustments.

We appreciate your feedback and are glad to hear you’re pleased with the overall experience. We’re here to ensure everything works perfectly for you, so don’t hesitate to contact us if you need further assistance. Happy hearing! -Samantha, Customer Success Team

Joel, thank you for your thoughtful review! We’re delighted to hear that our consistent communication helped you choose hear.com and that you're satisfied with your behind-the-ear hearing aids. It’s great to know that features like the noisy environment mode are making a positive difference for you, and we’re happy to hear it’s also made life easier at home!

We’re glad the cost worked out with your insurance as well. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Gary, thank you for your kind review! We’re thrilled to hear that you’re happy with the quality of your behind-the-ear hearing aids and that your experience with our representative was positive. Your satisfaction means a lot to us. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Patrick, thank you for your feedback! We're glad to hear that you're satisfied with the excellent sound quality of your hearing aids. Can you please clarify what you mean by "moving parts" that make it more difficult to put your devices in your ears? We would appreciate the feedback and the chance to improve your experience. Should you have any questions or concerns, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Charlene, thank you so much for sharing your detailed experience with hear.com! We’re glad to hear that the initial process of testing and getting your hearing aids was easy and hassle-free. We understand that getting used to new hearing aids can sometimes be challenging, and we’re thrilled that we could work with you to resolve the issues you initially faced.

It's great to know that you're now enjoying your hearing aids, especially with the Bluetooth feature for listening to music and answering calls. If you ever need any further assistance or adjustments, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Raymond, thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience this situation has caused. After reviewing the details, I want to confirm that we have, in fact, received the equipment back at our headquarters. Unfortunately, it was not properly noted on the account originally.

We deeply regret any confusion or frustration this may have caused and appreciate your patience while we resolved the matter. If you have any further questions or concerns, please don't hesitate to contact us. Happy hearing! -Samantha, Customer Success Team

Janet, thank you for your feedback, and I appreciate the opportunity to speak with you today. I’m glad to hear that the replacement charger is working well, and we’ve successfully received the defective one back. To ensure you have everything you need, I’ve arranged for my team to send out additional wax guards and domes.

I’ve also reached out to you via email so you can contact me directly if you ever need assistance in the future. We’re committed to making sure you have the best possible experience, and I’m here to help with any questions or concerns. Thank you again for your patience and for allowing us to resolve this. Happy hearing! -Samantha, Customer Success Team

Reta, thank you for sharing your experience with hear.com. We’re glad to hear that you were satisfied with our initial service, but we’re sorry about the challenges you faced after losing your hearing aids.

I apologize for the difficulty in getting assistance. Please make sure you are contacting our Customer Support Team at (888) 780- 3450. Regarding your request for different colors, unfortunately, our hearing aids do not come in red. Since you’ve had the replacements for over a month, we're unable to exchange them at this time.

We appreciate your understanding and your valuable feedback. If there’s anything else we can do for you, please let us know. Happy hearing! -Samantha, Customer Success Team

Judith, thank you for your thoughtful review! We're glad to hear that you chose hear.com and found our service to be satisfactory. We appreciate your feedback about the helpful communication and support you received from our team.

Your satisfaction is important to us, and we're here to ensure you have a positive experience with your hearing aids. If you have any further questions or need assistance, please don't hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Ruben, thank you for taking the time to voice your concerns. We appreciate the detailed feedback. We understand how important it is to make an informed decision when purchasing hearing aids, and we appreciate your perspective.

We strive to provide transparent and helpful information to all our customers. We're sorry to hear that your experience did not meet your expectations regarding pricing and service. We aim to offer high-quality products with the latest technology, but we understand that comparing different options and prices is crucial. We encourage all customers to research thoroughly, as you have, to find the best solution for their hearing needs. Your insights on various hearing aids and the importance of personal choice are valuable.

If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We are here to help you make the best decision for your hearing health. All the best! -Samantha, Customer Success Team

Kamron, thank you for your feedback and for sharing your experience. We're glad to hear that the initial process, including your hearing test, customer service, delivery, and fitting, went smoothly. However, we are sorry to hear about the loss of your hearing aids and understand how frustrating that must have been. Your feedback regarding the charger is valuable, and we apologize for the inconvenience it caused. If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We're here to help and ensure you have the best possible experience with your hearing aids. Happy hearing! -Samantha, Customer Success Team

Francisco, thank you for sharing your positive experience with us at hear.com! We are delighted to hear that you found our service excellent and that the lady you spoke with was helpful and professional. It’s great to know that she provided clear explanations about the process.

We’re pleased that your new hearing aids are meeting your expectations in terms of size, discreetness, and rechargeable batteries. It’s wonderful to hear that your hearing has improved significantly and that our team was able to make adjustments to enhance your experience in different environments, like church.

If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Thank you for choosing hear.com and for your thoughtful review. If you have any further questions or need additional assistance, please don't hesitate to contact us. Happy hearing! -Samantha, Customer Success Team

If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for choosing Hear.com and for sharing your positive experience with us. Happy hearing! -Samantha, Customer Support Team

Regarding your financing concern, we apologize for any confusion or inconvenience this has caused. Please reach out to our Customer Support team so we can look into this and provide you with the necessary assistance to resolve it. Thank you for choosing Hear.com, and we’re here to help with any further questions or concerns you may have. Happy hearing! -Samantha, Customer Success Team

If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you for choosing hear.com and for sharing your positive experience with us. Happy hearing! -Samantha, Customer Success Team

Patricia, thank you for sharing your experience with hear.com! We're delighted to hear that you've received great support from our technician and audiologist. It's fantastic that your hearing has improved and that you can now enjoy audiobooks and streaming shows with ease. If you need any further assistance or have any questions, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Bradley, thank you for sharing your feedback and bringing this to our attention. We are very sorry to hear about your experience. After reviewing, our records indicate that you did not purchase hearing aids from us. If you believe this is incorrect, please reach out to us directly with more information so we may locate your account.

We regret that we were unable to assist you with your relocation and hearing aid issues. We aim to support all our customers, and we apologize for any frustration you experienced. If there is anything else we can do to help, please feel free to reach out. -Samantha, Customer Success Team

Patrick, thank you for your fantastic review! We're delighted to hear that you had such a positive experience with us at hear.com. It's great to know that our team was able to make the necessary adjustments promptly until everything was just right for you. We're pleased that your behind-the-ear hearing aids are enhancing your ability to hear clearly and that you find the app easy to use and understand. We appreciate your recognition of the value and quality of our hearing aids. If you need any further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team