Consumer Complaints and Reviews
I got these hearing aids on 2/22/16 and the right one quit working around 7/1/16. I took it to the Hearing Group and they sent it to the company to fix it. I got it back and it worked for a while then quit again. I took it back again and they sent it in again and the company fixed it again. The the third time the right ear quit working again and I took it in again and they sent it to the company to get fixed and then they both worked for a while. Then on 6/12/17 the left side hearing aid had quit working & again I took it to them and they sent it to the company and it was supposedly fixed. Now on 6/24/17, the left ear is not working again. I do feel that they should just make me a replacement pair!! It is very frustrating to pay $4.565.00 and have to bring these hearing aids in over and over and not have them working correctly.
First these UDirect 3 aids were supplied by the US Veterans Affairs in 2015. Up until my start of using these aids, I was using aids made by Oticon Alta PRO BTE. Since getting them from the VA in 2014, the have been faultless perfect pitch hearing. I could make and answer calls, listen to music or books with the push of one button. Then we come to the UDirect 3, it does none of these. Well it will answer a call, but not make one and I have plug in a cord to listen to books. On a scale of 1 to 5 I would give it a 1.5 but I could only give it a 2, why well along with the other items listed. Volume control is lacking, I can have them set to a medium setting and for no reason the volume will start BOOMING and stay that way until I set the volume lower. Even at the lower range they will start booming again, the FOB has nothing to do with it. I can turn the fob off and it will still boom.
I have returned them to the VA twice and the audiologist would return them saying they couldn't repeat the problem, but while sitting in front of her they started booming again. I pulled one out and she could hear it across the room. But she told me to take them anyway and see if it got better. Right!!! So does anyone have any idea what the problem could be? The VA blew it off saying it was the fob, I left the fob home and was 30 miles away listening to high-pitched radio. I guess that fob has a long range! The model is UNITRON MOXI DURA PRO RIC serial numbers ** warranty until 10/01/2018. One thing the VA did find that the FOB was defective and it was replaced with a new one, didn't help! I'm not a Fake!
I've had the Unitron Moxi Kiss hearing aids for going on 4 years now. Each year they need to be sent in for repair, or replacement. They've not gotten wet, or dropped, or abused, they just go out. Don't bother calling Phonak (they manufacture both Unitron and Phonak), they don't have any support, or customer service. They won't even talk to lowly consumers. They say go back to where you purchased them. Yes that's right, they won't talk to the people who keep them in business, go figure.
I have been using the very expensive Unitron Maxi Yuu for 5 or more years. They are my first hearing aids and have been trouble-free. One did fail when wet by shower. My audiologist had it replaced under warranty. My audiologist also sent each one back for refurbishment near the end of the warranty period. For the first year, the ear guards needed weekly cleaning. They were replaced with re-designed pair that have lasted 4 years with minimal maintenance. I was given a kit to replace the inner microphone screens. I have used about 7 of these over the five years. I am totally pleased.
My recommendation is to buy the latest, top-of-the-line, open-fit, Behind-the-Ear model. Put these on when you get up and off when going to bed. I've seen too many problems with 'hidden' aids. Come on, you're not fooling anyone... you are old and they can be seen! Like my mom, who at 90 said, "I don't want to use a walker, people will think I am old!"
I have been wearing hearing aids for over 10 years. I used Resound up until a year ago when I purchased Unitron. What a major mistake. The quality of sound is horrible and customer service does not exist. Very few audiologist carry the brand and no one seems to know how to adjust them. I am very disappointed and am anxious to pay off my balance so I can replace them. I tried contacting Unitron but never received a response. Do yourself a favor and stay away from this brand.
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I am on my second set of Unitron hearing aids. My current set are Moxi 20's with remote control. Seeing the type of experience my friends a church members are and have had with other aids I feel my aids rank very high in reliability. Looking back over the last 4 years I can count all my problems of any sort on one hand. My hearing loss is not severe and involves both ears. The remote control is outstanding - the best over all I have seen. The ability to store new settings within a basic adjustment range is wonderful as is the sound sharpening feature. Love the music pass thru mode. To me the sound is very clean and natural. Going to upgrade soon to the new "north" platform aids which have a much faster processor and more advanced feature set.
From time to time I have a problem with the MDX12 model. The speakers seem to catch a lot of lint and/or dirt. I try to brush them off but I am not sure where I should be brushing on the speaker. I seem to also use a lot of the ear wax guards. Is there any instructions for speaker care that might make this easier?
Shelley WebbSenior Products Contributing Editor
Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.
Unitron is a global company that designs and manufacturers hearing aids. Unitron has been in business for more than 50 years and has 20 international offices and 50 international partners. Unitron hearing aids are sold at many hearing clinics and audiology offices throughout the United States and many other countries.
- Product selection: Unitron offers a wide selection of hearing aid options, including the Moxi, Stride and Max behind-the-ear models and many options for discrete in-the-ear and in-the-canal receivers. Each model is available in several designs and configurations to fit your budget, hearing loss pattern and preferences. They are also available in several skin tones and other colors.
- Award winning innovation: Unitron has received the Red Dot award in innovation for 2014, 2015 and 2016. Among its innovative contributions to the hearing aid industry is the new Moxi Now receiver-in-canal model, which features a behind-the-ear body with a tiny in-the-canal receiver. The Moxi Now is the smallest receiver-in-canal hearing aid on the market.
- Convenient locations: Unitron is a major name in the hearing aid industry, and its products are sold through hearing centers around the country. You can use the Unitron’s website to locate an audiologist or hearing specialist near you who offers Unitron products.
- Flex:trial: Unitron’s distributors participate in its Flex:trial program, which allows customers to take home a pair of hearing aids to try without a commitment to purchase.
- Helpful website: Unitron has a helpful web presence, with a well-designed site and helpful online options. You can complete a free hearing assessment, learn about hearing loss and hearing aid options, download user manuals, view informative videos and more.
- Best for aging listeners, people with hearing loss and children with hearing difficulties.
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Unitron Company Profile
- Company Name:
- Unitron Hearing Aids
- 14755 27th Avenue
- North Plymouth
- Postal Code:
- United States