Oticon Hearing Aids

To start with at $2500 an ear I expected better support from the company and a little more on the basic technology. 1st. When I stared using their hearing aid products, I needed help with the technical side of connecting to my devices. I contacted support, but even now as I write this, they still haven't replayed. Complete failure on their part. 2nd. At the price point I expected a much better app. More features and more adjustments for sound quality when connected to sound or auto/ visual devices. Yes at $2500 an ear they should be made to produce the best sound quality there is for entertainment via electronic devices. You can get better sound quality and adjustments in an app from a gas station set of headphones.

I have had a pair of Oticon Hearing aids for just over four years. During that period, I have had to return the hearing aids five times: two for the left unit and three for the right unit. One of the repairs was due to water getting into the hearing aid and was my fault. The rest were electronic failures. Each time I would be without a hearing aid for 2 1/2 to 4 weeks. Most recently, the microphone failed on the left unit and, as the hearing aids are no longer under warranty, the repair cost $600.00. My hearing aid provider agrees that this number of failures in the units is not acceptable; they have suggested I look at an alternative brand when I need to replace the Oticon units. I will.

Overall I am seriously disappointed in Oticon. I purchased the hybrid rechargeable & regular battery Oticon miniRITE hearing aids for $6,000 in 2018. Their software is very difficult for audiologists to program and Oticon is doing nothing to support replacement rechargeable batteries. These rechargeable hearing aids have better sound quality when using rechargeable batteries. Oticon tells me to speak with my care provider regarding batteries & software programming. I went through 5 Kaiser audiologists, none are trained in programming the software, and Oticon will not allow me access to the software.

I expected more for what I paid for the Oticon S hearing aids. They fit poorly, constant noise and feedback and they did not improve my tinnitus as they claim to do. I can now see why they are ranked #5 and I’m also disappointed with the manufacturer’s lack of interest to help me resolve my issue with the clinic. No concern or care after the sales transaction. Will be looking at another manufacturer for my next hearing aids.

I have had Oticon Hearing Aids for quite a number of years however the last 2 years the TV Streamers are a waste of time. The Streamers don't work well through the APP. You are constantly connecting to the TV Streamer every few seconds. It is so frustrating I am now changing brands. I have spoken to Oticon. They cannot resolve the issue. Thanks Oticon.

This is the second pair of Oticon hearing aids I have had in 2 years after losing one due to mask wearing and the elastic. With this second pair I am constantly having one aid, or the other, just stop working. The setting from Regular or 'P1-General' to the TV setting, called 'TV Adapter/EdulMic' changes by itself without any effort on my part. With the first pair of the Oticon I bought the recharge battery but opted out of that feature with the replacement. Too often the battery would go dead mid day or early evening, which leaves one high and dry. Back to this pair, I am disabled person, 80 years of age, not physically active, so I do not see any particular reason for the aids to stop working. Recently I discovered the world of Audio books so it is really frustrating when one aid just stops, leaving me one eared so to speak.

I wanted to share an experience that highlighted additional value of my Oticon hearing aids. Unfortunately lost one recently out running errands, but where? The GPS "find my hearing aids" feature allowed me to track it down inside a very large grocery store, which was only 1 of several stops I had made that afternoon. Highly recommend these for sound quality and extra features like this one, saved the day!!

The filters included for different settings (outdoor, restaurant, etc) really do not help. On the other hand, it is possible for me to buy my own filters and clean these myself without needing to return to the hearing center.

I am profoundly hearing impaired and this is the only brand I know of that can help. I have been wearing them and upgrading every few years for about 20 years. I have shopped with several audiologists and came back to the one I found 15 years ago. He prescribes many brands.

It is difficult to assign fault as to where to assign success or failure in hearing aids because so much is dependent on the personal cause of hearing loss - nerve damage, structural issues, etc.. I have owned three different brands of hearing aids and Oticon has improved my hearing the most. The ambient noise suppression is the best of those tried. The selective volume control for my hearing still needs improvement. Get the best audiologist because they can get the most out of the instrument..