Founded in 1956 in Denmark, Widex has become one of the world's largest hearing aid manufacturers. Customer service and superior products are the top priorities for the company as a whole and the more than 4,000 employees worldwide.
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I have purchased three sets of hearing aids in the past 10-12 years and they have all “worked” to various degrees of accuracy and success. When my granddaughter received her Doctorate Degree in Audiology three years ago from the University of North Carolina at Chapel Hill, my whole hearing knowledge base increased dramatically. My granddaughter, who loves her occupation, arranged for me to visit her at her office in Atlanta, Georgia and take some advanced tests. I did and the rest is history as the Widex Evoke 440 system is by far superior to anything I had read about or tried in the past.
TV Controller II: Linking it to the TV is great as I now have my own direct private Bluetooth channel. Widex App: Installing it on my iPhone is amazing in so many ways. I like the universal mode the best as it is constantly adjusting the North-South-East-West directional sound. Ringing Noise: One of the most amazing things about the new system is the noise canceling effect of “ear ringing”. The ringing is simply not there any longer when I am wearing my Widex Evoke 440s. My “brain” does not have to work so hard to process these false frequencies. Ear Pieces: It goes without saying that the earpieces fit well and are very comfortable at all times. Super generation of this hearing aid device. Keep your great innovative technology moving.
I recently tried to use my app on my Android smartphone to change the settings on my hearing aids. The app would not allow me to change any settings, because it demanded that I download a software update into them. After I did it, it again demanded that I download and install the software. I've gone through this cycle 6 times and it STILL won't stop demanding that I AGAIN download the update. The hearing aids work, but I cannot access the phone app to control them. I also deleted the app and reloaded it, no help at all. Very frustrating. Advice?
Hi Robert, thank you for sharing your experience and we are confident we can help remove that issue rather easily. So this particular update requires restarting the Bluetooth as well which it seems is one small step that was missed. Our technical support team can quickly walk you through that process if you would like to call them. Also, we will email you the app update instructions for quick reference as well. Please keep us posted on whether that solves the problem or not for you. Thank you!
My father bought Dream 220 D2-FUSION BTB with serial number 514467. He was not satisfied with the product since the folks never set it right. He still used it but then by 15-18 months it completely stopped working. When he took it to the shop they said that a circuit has burned and cannot assume once they replace the circuit that it will work. I am very dissatisfied with the brand, the product and the service.
I purchased two Evoke hearing aids in Aug. The left ear was never correct and never worked properly. The hearing specialist tried to fix it, but couldn't. He finally sent it in to the company to be REPLACED and you 'fixed' it. Only lasted a few weeks, then it stopped working again. Once again I requested a REPLACEMENT and only got it 'fixed'. Went dead this time. Wouldn't charge a battery. Again, 'Fixed' except it wasn't. It again went out, this time having static in the earpiece. I DON'T WANT IT FIXED, I WANT A REPLACEMENT. Like a bad car, this is a lemon and can't be fixed. I'm starting to tell the world that this is not a good company to work with on hearing aids. I either want a NEW REPLACEMENT or my money back to go to another company who will give me hearing aids that work. I spent over $5k on these hearing aids and I expect them to work.
Hi Loretta, thank you for reaching out. We'd be happy to offer the replacement to resolve your performance issues. Can you please private message us with the serial numbers of your hearing aids to start the process in working with your hearing professional. Thank you
I was sold on these hearing aids because of the zen feature potentially helping with ringing in the ears coupled with the iPhone connection. From day one there were issues. They would cut out at random. Sometimes the left would work and not the right and then the right but not the left. You could see on the app one would be at a level 5 and the other at 0, but a minute before it was at 5. They were sent back and "repaired" but as far as I could tell, nothing was fixed as the problems remained. The sounds quality was not good either. I would suggest you look at another brand as these are defective product.
Hi Erin, thank you for sharing your experiences with your purchase so far and we definitely want to help to resolve any shortcomings that you may have encountered. Can you please private message us with your hearing aid serial numbers to help us start the process to work with your hearing professional? We look forward to meeting the expectations for your purchase. Thank you
I have two Widex Unique 440's and they generally work well but have had to send them in for repair more than once. One aid started playing xylophone music into my ear, very rhythmical. I had to ask my wife to listen closely to the aid and she could hear this music as well. I have managed to stop the music by turning the aid off and then on again, which corrects the problem. It has happened twice now. The Call-DEX is very useful in making and receiving telephone calls on my iPhone 6 Super.
However, I keep my iPhone in my pocket with the Call-DEX attached and this can affect the connection by movement - i.e. sitting down can put strain on the connection. The iPhone Super 6 is long and is safer in a jacket pocket, when wearing a jacket, otherwise the phone and call-DEX in the pocket is subject to wear and damage. I have also had to purchase the RC DEX as there are times when one needs to turn the volume up or down to suit local conditions. It is a pity that the hearing aid cannot combine both the CAll DEX and RC DEX in the aid. I would be prepared to buy the latest model if it corrects the problems mentioned but selling in or trading in my existing aids is not viable. My previous Widex aids were P38's and they were marvelous for music.
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The Widex company has been prompt in reaching out to me with my recent issues—so grateful! I feel now that any future problems I my encounter will be resolved.
I purchased Widex Evoke hearing aids in June 2018. I have had the same as Sandi from TN. They worked great for 2 months, then would suddenly stop working, either side. Went in to see audiologist who did get me another battery charging device. Now, Jan 4, 2019, again one side does not work. I put in regular batteries and it still did not work in one of the aids. I’m frustrated beyond anything!!!! It’s a boatload of money $5200 to spend and then to be completely without! Is there a way to file a complaint? To get something back in return?
Hi Barbara, thank you for sharing your experience and we will do all that we can to help resolve. Can you please private message us with your serial #s as to explore repair/ replacement solutions for the aid not working? Thank you
I have the same problem as Dennis of Cumming, GA. His original post was from Aug. 10, 2018. I purchased because they were the only hearing aids designed for the iPhone. However, over the last few months they cannot maintain connectivity. When they lose connectivity the volume declines substantially and I cannot restore without a trip to the audiologist. My audiologist has reset the aids and I gain full power, but the problem is back and becoming a nuisance. The aids are about one year old. My second complaint is the connectivity to the iPhone. The mic switches to a speakerphone mic and will pick up all background noises making the call noisy for the person on the other end. Wired should give the option to adjust the microphone on the phone and not have to buy another device for a discreet conversation.
I've been trying out Widex Evoke Hearing Aids for 3 months. To date, the T coil only works in my church. I've also tried it as well in 2 different P.A.C.s in 2 different cities that both have a hearing loop system. The hearing aids have failed to work in both P.A.C.s. I can hear the aids say "Telecoil" so I know I am in the correct program - but no sound comes through the T-coil. It's as if the hearing aids are on mute. My audiologists tells me that since the telecoil works in church - the hearing aids are functioning in t-coil program and it's the 2 different PACs that are the problem - not the Widex hearing aids.
Both PACs have told me their loop systems were on and working fine when I was there and could not hear through my t-coil. I find it strange that 2 different PACs in different cities would both have problems with their loop systems. I also think it strange that the loop at church works when the loops at these other venues do not. I like the Widex - but am reluctant to pay around $6000 for the Widex if not all features are going to work correctly.
Both my wife's aids work well until I try and use the COM-DEX Remote Mic and COM-DEX receiver. I need to have my wife's voice amplified and the mic works quite well, unless she wears Widex hearing aid. The bluetooth goes to hearing aid, as well as to mine. This happens anytime the COM-DEX is being used and is irritating if we are in church and I want to adjust my aids using the COM-DEX from my phone but again makes it nearly impossible to use the mic while she uses her aids. Is it possible to turn the bluetooth off in her aids or is there another solution? Our audiologist seems very inept. When we have asked her for a solution, she wanted to send the COM-DEX and mic back to the company, "because they must have a problem". Please help my wife and I work with these aids. I really want to hear my wife clearly and she needs to wear her aids also.
Hi Larry, thank you for sharing your experience with the sound quality of your Widex hearing aids. As far as the Com-Dex connectivity question, the Com-Dex will connect to any Widex aids with WidexLink if they are within range. Unfortunately there is no way to disable this automatically. We have the issue for a possible future development fix. Thank you
I am pleased to know that there had been an app update which I just hadn't heard about. My issue was already resolved!
I recently purchased Widex Evoke for both ears. Need additional answers I did not understand from audiologist. There are a couple of things about the sound sense program. When going thru the setup, it would be a lot more user-friendly if I can name my favorites. I.e. Shopping, church, TV, theatre, one on one conversation. Not worth it to go thru so many "favorites" without remembering what the are. Secondly, if these are so intuitive, how can they possibly know & adjust when I have no way to teach them?
Hi C L. Thank you for reaching out and these items are very simple to support you on here. So with our new Evoke firmware update, simple download from the app, it will now allow you to customize a program the way you want and when you choose to save it you get a screen that says “give your program a name” and a keyboard to enter what you like. Please let us know if you need any support with that naming feature.
Additionally, Evoke is the first hearing aid with the application of machine learning so when you go through the A/B choices in the setup, using SoundSense Learn, it will train the hearing aid chip on how to best chose your preferred settings for you automatically. Please let us know if you would like any support with that feature as well.
The hearing aids were provided by the Veterans Adm. about 1.5 years ago. They worked for about 3 months. They have been sent back to Widex, for repair, at least 3 times and been replaced once. They work for about 1 hour then fail. They will not stay connected to my iPhone. At my last visit to audiology about 2 months ago my audiologist contacted Widex for about the 4th or 5th time and Widex finally admitted that they have a software problem. To date it has not been resolved! The V.A. has decided to place them in the secular file and is going to issue new ones from a different manufacturer.
Hi Richard, thank you for reaching out and sharing your experience. We are disappointed to hear of the issues you encountered and would be more than willing to help provide a resolution. If interested, please private message us with the serial #s of those hearing aids so we can reach out to your specialist. Thank you
Prior experience with hearing aids was bad enough so that I was discouraged from even wearing them. Tired of trying new ones as all seemed same. Background noise was overwhelming in crowd situations. Sound quality was poor and unpleasant. When my ENT recommended CROS, the concept seemed sensible with my uneven hearing loss. Almost no usable hearing in left ear, quite a bit of usable hearing in right ear. Audiologist at Texas ENT has been super in optimizing settings. I'm very happy with my new Widex aids.
Hi Charlotte, we are so glad to learn of your satisfaction with your Widex hearing aids. If there is anything we can do in the future to support you please let us know. All the best to you.
I purchased my Widex Beyond hearing aids in April of 2018. At first they were great. I could hear so much more than I could with my older pair from Rexton. That soon changed within my trial period. First the right one would go totally off and then pop back on in a minute which was annoying. Then the right one would only stay charged for a couple of hours. I thought it might be the charger and changed it to the other side but that didn’t help. Then the left one began to stay charged for only a few hours. When this happens you are showing 100% charge then all of a sudden your hearing is gone and the hearing aid is showing 0%. Family Hearing Center in Knoxville was great every time I went in. They checked the charger, no problem. They contacted Widex who had them sent back.
A couple of weeks later I had the hearing aids back with new doors. Again they worked great at first but same old problems. I even tried them without the phone to see if that was the problem which it was not. They were checked, adjusted or whatever and still a problem. The right one was the main problem. I again took them back to Knoxville, a 40 minute drive one way, and they decided to send the right one back to be replaced and I insisted they both should be replaced since they both had problems. Again a wait to ship out and a new pair back in. During this time you are wearing a pair of loaners that are not connected to your phone and not extremely clear. I have now had the new pair about a month or a little more and two days ago the left hearing aid suddenly lost charge, yesterday the right hearing aid remained charged for 5 hours and today about 7.
I was in a Restaurant when one went out and a family get together when the other lost charge. It is beyond frustrating to suddenly lose most of your hearing in these situations. I have made sure my iPhone has the latest updates. My hearing aids are cleaned and well cared for. I took out a loan of $5,000.00 to pay for this defective product. After reading all of these reviews with the same problems I have three questions: 1. Has Widex issued a recall on these hearing aids? 2. Is there a class action suit in process? 3. Is Widex issuing a refund on the defective products?
Hi Sandy, thank you for reaching out and we are disappointed to hear of your inconveniences with your Widex hearing aids. However, we do think we can help to resolve the issue/ situation. Could you please private message us with the serial #s of the devices for us to research the issues and troubleshoot with your hearing clinic? Thank you
Truth in advertising is hugely important as is making certain your $6,000 hearing aids work as advertised upon shipment, especially to big Universities like UCLA. I have spent 10 hrs of drive time and have only been able to use my partially operational devices 8 of the 18 days I have had them because three devices have been sent in as defective. Before you make broad claims on changing the industry deliver technology that works as promised. Then compensate us for time and travel time lost.
Hi Tony, thank you for reaching out and we apologize for the inconveniences that you have encountered. Though we are confident that we can resolve your issue as to ensure you receive the full benefit from your investment in hearing technology. Can you please private message us the serial #s of your hearing aids for us to reach out to your clinic to help in troubleshooting? Thank you
The aids pick up 360 degrees...the 'focus' is not very functional. The special programs the user can make are limited. The service is terrible if you leave the area from where you purchased. We paid $6,000+ for the two aids...with 3 years of service etc. We moved from the area and the service is NOT TRANSFERABLE to any other store...so the $3K for the service is out the window! The MFG should be the one to then step in and help.
When I first started wearing my rechargeable Widex hearing aids, the supplied (gold batteries did not last an entire day) after being charged overnight. I started using a few of the store bought 312 batteries which seemed to last almost 3 days. I am trying to figure out the problem - is it batteries or hearing aids. Also when speaking on the iPhone using Bluetooth - how can I shut the Bluetooth off so another person can hear the conversation? I am at the point of shutting the Bluetooth off and using the phone NORMALLY. Am I missing something. When I purchased these hearing aids I didn't plan on these problems. I am trying to go back to my old aids (in the canal). At least they WORK.
My Widex Beyond hearing aids have greatly improved my hearing and I'm very pleased overall. I was excited to have the bluetooth connection feature to my iPhone 6 for phone calls and other streaming (IOS12, app version 1.2.2). First there's a loud click whenever the bluetooth connection. And when a phone call streams to hearing aids -if I've turned the volume down in noisy conditions, it resets the ambient sound level of the hearing aids to "normal" volume. Worse than that, certain phone apps seem to trigger the volume reset as well: for some reason Google Maps does (perhaps in anticipation of providing turn by turn directions); and Photos (perhaps in anticipation of streaming the sound from a movie?). In any case, it's sufficiently annoying that I normally keep bluetooth on my phone turned off. Your suggestions would be appreciated.
Thank you for sharing your positive experience with your Widex hearing aids. Regarding those click noises, the cicks (beeps) you hear occur when the iPhone sends a volume change request, which may occur when your start streaming or begin a phone call. These beeps confirm that the volume was changed and helps the iPhone’s native hearing aid app and the Beyond app stay synced. When audio begins streaming to the hearing aids, the iPhone may set the volume back to the default level, and can only be adjusted after the audio starts streaming. Please let us know if you have any other questions. Thank you
When I received my hearing aids from a professional in Houston TX, the only programs included were Universal, Party, and Music. There was also a special program called Directional Focus. There was no manual supplied, so I just downloaded one from the Widex website. I was surprised to see there were many more programs, including Quiet, Comfort, Transport, Impact, and Zen. None of these were included with my new hearing aids. Are these downloadable by owners? Why were they omitted from my hearing aids?
Hi Paul, thank you for reaching out and we are glad to share more information on the additional sound classes. So those programs must be added by the professional as part of the fitting. Depending upon the loss, lifestyle/listening needs of the user, along with counseling, the hearing professional chooses additional programs. The aids are highly adaptive, and they have within them (depending upon the device) a system called sound classes that assesses and classifies the input in the environment. Those classifications may include some or all of the programs referenced below. There are times that a special program dedicated to one of those classes is indicated. Hope that helps and please let us know if you have any further questions. Thank you
So far so good. My only complaint is that the TV streaming module is very much out of date. My 4-year old ReSound used the digital optical cable to connect to the TV. I was disappointed when I received my Widex TV interface to see the ancient Left and Right banana plugs. I read one complaint that it streams only to one ear. If this is true I am returning my Widex units. I also was disappointed to learn I would have to wear a unit around my neck to watch TV. The ReSound unit streamed directly to my ears without having to hang something around my neck. When will Widex get up to date with modern technology?
I had a brain tumor that left me completely deaf on my right side. I was told to try cross over hearing aids. They are suppose to transmit my right side hearing into my left ear. They worked good for a week or so. They have been sent in 6 times. Every time it’s is some lame excuse on why they failed. But they always fail. They last time they lasted a month. Once again they went completely dead. I am so fed up with them I did even bother to get them repaired again. My mother in law has a pair of regular hearing aids and they are rechargeable. They from day one would not hold a day's worth of charge and she has not been happy with them. A person is charged thousands of dollars for what from my experience is nothing but junk. But in today’s world the consumer gets screwed and the corporation prosper.
Hi James, thank you for sharing your experience and we are definitely here to help resolve your hearing aid issues. Can you please private message us with the serial number(s) for the hearing aids as to have our customer service team troubleshoot? Thank you
I have had my hearings aids for less than 1 month. They were broken Brand new out of the box. The left one would not charge, always crackling. And this was right after I picked them up. So I had to have them sent in for 2 weeks. I picked them up and the left speaker did not work at all. They replaced it, now only a few days later they are not connecting. The sound quality is bad, I still can't hear or understand what people are saying. Why make a product, charge prior all this money and not care if it works or not? I was sad I had to wear them in the first place, and now I have to deal with this. Less than 2 months the speaker has been replaced 3 times. I'm tired of this and frustrated.
Hi Rochelle, thank you for sharing your experience and we definitely want to help resolve the issues as it likely will be a simple fix. Do you still have the devices and, if so, could we work with you and your specialist to troubleshoot? Thank you
I am a first-time hearing-aid user. I decided to spend the extra money on the Widex 440 as it was touted to be "top of the line." Within the first week the battery low tone came on, I replaced the batteries and within 2-days again the battery low tone came on. I then called the repair line at the Healthpartners Clinic and was told this was a "Known problem." Why wasn't I informed about this known problem when I purchased these (I took out a loan. They were so expensive). I insisted on a new pair, and the friendly audiologist team got approval. I picked up my new hearing aids 2-days ago and guess what? The battery low tone came on the day after I wore them, AND they are not adjusted right now to fit my ear. I am SOOOO frustrated. All the clinic can tell me is to bring them back and they will send them in on a "rush." How am I to know this will fix them? It hasn't even been 4 weeks. I would say be cautious and check around before you buy this brand.
Hi Kim, thank you for reaching out and we apologize for the inconveniences you are experiencing with your new purchase. We assure that we'll do all we can to remedy the issue as to ensure you'll receive optimal benefit from the hearing technology. Would you mind messaging us with the serial #s on the devices for us to research and reach out to your clinician on Monday?
Updated on 10/31/2018: Still waiting for response to my last comments from Widex. Widex promised a response but didn't follow up to my last comments. Cannot send request while in wait status within ConsumerAffairs system.
Original: I am in the trial period for Widex 440 hearing aids (very expensive). Although the hearing aid functionality and flexibility are impressive, the audio streaming functions with my iPhone that are promoted as best in class by Widex are extremely poor. All iPhone Bluetooth audio features are very poor. This includes mobile phone audio (most important) being muffled, intermittent, and very bad frequency response. Streaming audio podcasts, music, etc. being distorted (especially at low frequencies), and overall poor frequency response, and all other audio functions such as Netflix and other various audio sources. I tested my iPhone Bluetooth with other audio reproduction systems such as my Sony home theater system and sound quality is outstanding. My iPhone operating system is up to date. My audiologist had the devices replaced by Widex with identical results. Any advice would be appreciated.
Hi Carl, thank you for sharing your experience and we are disappointed to hear of your less than optimal results with the streaming feature. However, we do believe we can help resolve this for you rather easily. Would it be possible to have one of our technical support representatives contact you to troubleshoot? Thank you
When I first purchased the aids there were sounds that I had not heard for a while. Then squeals and hisses began. I was always told that it was wax. Just last Wednesday I had a cleaning and a calibration check. Less than ten minutes after leaving the office squeals started again. As I sit here if I turn my head squeals and hisses are heard. My daughter and grandchild say they squeal constantly and they have to talk louder or I will not hear them. I was told my next visit will incur a cost because of the number of trips I have made. There must be a refund or replacement at this point. Please help someone.
Hi John, thank you for sharing your experience and we would like to offer any support possible to ensure you get full benefit from your Widex hearing aid purchase. Could you please private message us with your hearing aid(s) serial number(s) to review the case history and speak with your specialist for possible resolutions on our end? Thank you
First of all these hearing aids (Evoke 110) are fantastic compared to the ones I just returned from another company after just 20 days of use. You basically get what you pay for. The only issue I have is paring them with my iPhone. The provider tried to pair them at her office and could not get them to pair. I have tried several times at home and still can't get them to pair. I followed the directions on Widex website but to no avail. Any help, guidance, tricks that will work, will be greatly appreciated.
Hi Jim, thank you for your review and reaching out regarding your troubles in pairing your Evoke hearing aids with your iPhone. This should be no problem to easily assist you with and we suggest you call our tech support team at 1.844.497.8844 open M - F from 9am until 5pm EST. Please let us know if that does not resolve your connectivity setup. Thank you
My audiologist had always sold me another high end brand, and this time around suggested Widex Evoke. I am absolutely ecstatic with my new devices. The music is crystal clear and realistic, and a phone app with built in equalizer is really amazing. I can discriminate words very, very clearly, and my devices learn my environment if I change the volume in the same place 3 times. Way better than the top of the line ones I just got out of. To those people who gave poor reviews: make sure you have a well trained audiologist who knows the product. My audiologist had questions while I was being fitted, dialed Widex technicians who answered immediately, and in no time, answered the question and resolved the issue. Once fitted properly, I highly recommend these devices. Excellent! (I have been using another high end brand for over 15 years and change every 3 years to keep up with new technology.)
My first experience with Hearing Aids started just a month ago. I’ve severe loss on right and profound on the left. I tried Lyric for a week and didn’t like the experience. I could define hear better, I didn’t like that I couldn’t take them out, couldn’t scratch an itch and was worried about being on motorcycle trips and them going deal while away.
I turned in Lyric after 1 week and went with Widex Evoke 440’s. I absolutely love them! I hear thing I’ve not heard in decades and I’m only 53 years old. Dinner Parties and Sales Meeting are so much easier nowadays. Everyone says they can’t see them, although that isn’t an issue for me. I don’t care what others think. I actually go out of my way to show all my friends my Evoke 440’s, talk about the app and their ability to switch modes and to learn. Widex... Thank You!
I purchased these very expensive rechargeable hearing aids in February of 2018 and have had endless problems. First the left hearing aid kept going off (not enough charge). Widex sent me a "new" one. Then it continued doing the same thing after a couple of weeks. Finally, we sent both hearing aids and the charger back to Widex. Now, after about a month, BOTH hearing aids are not charging completely (only hold a charge for about 5 hours).
I have tried to see if it's the hearing aid (it is not because BOTH hearing aids just stop working randomly). Then I tried to see if it's maybe one of the "docking" slots on the charger (it is not, because I put them in exactly the same slot every night and BOTH hearing aids are giving me problems). Right now, I am just so fed up that I am just returning it ALL and going to try a different brand. By the way, I also tried NOT connecting them to my phone thinking the link might be inadvertently draining the battery (this has not remedied the situation, either). I AM SO FRUSTRATED.
About two months or so ago I went into Genesis Hearing Clinic for a hearing test. After the test I was fitted with the Widex Beyond. I have had nothing but problems since day one. I have already been back to the clinic due to problems six times. Supposedly a new hearing aid pair was ordered. The new ones were no different, and I'm still having problems. There is absolutely no excuse for what I've gone through. I've been back to the clinic because of what I called beeping, it was constant. The audiologist worked on the aids, and I left hoping everything would be okay now. Wrong. It was short lived. Then I had a constant squealing, so again back to the clinic.
Again, more changes. Then two days ago it was so loud I had to jerk them out of my ears. I could not control the sound with the button on the aids, and I don't have my cell phone with me at all times. While visiting my daughter, in front of her TV, I could not clearly hear what was being said, and once again without my cell phone right there, I was unable to control the sound. Now again I am going into the clinic because of all the problems. This is beyond ridiculous, and absolutely no excuse for it.
I have worn hearing aids since December 1991, and have never had such problems. I traded in my Resound when I got these Widex. I had worn that aid for years with no problems. The only problem I ever experienced was it was too loud in certain restaurants. I took the aid to Hearing Aid Express, and they corrected it and I never experienced another problem. I am so sorry I went to the Widex Hearing Aid Clinic, and all I want is a refund of monies, and not have to deal with these problems again. Enough is enough. $5,000.00 is a lot of money to dole out and experience the problems I have had. The only satisfactory outcome here is a refund although the audiologist informed me it's past the 30 days. I think having to return for adjustments or corrections six times already should be sufficient to make this refund.
I purchased the Widex Beyond 330’s in March 2018, due to failing a CDL physical because I couldn’t hear a whisper at even 1 foot away. I have moderate hearing loss in the left ear, and profound loss in the right ear, with the added problem of tinnitus. The audiologist recommended the Beyond 330’s because of the iPhone compatibility and the versatility of other product connectivity, such as the Com-Dex and the apps. The aids worked well for about 2-3 months, then started randomly increasing and decreasing the volume on their own, it goes to extremely loud for a few seconds and then it goes back down to normal. I usually have an extremely difficult time understanding what someone directly in front of me is saying because of over-amplified background noises. The clarity sometimes is no better than a $10 amplifier that I tried earlier.
The Com-Dex is a great concept when it works properly, but it has a lot of downfalls. It has no on-off switch, no volume control button, and I have to hold it in front of my mouth for the other person to hear me speak. The volume can only be adjusted with the phone buttons after a call is in place. And plugging a loop cord together while driving a semi truck can be dangerously tricky, since the Bluetooth doesn’t stay connected very well. (The phone is less than an arm's reach away.)
It also loses connection when I put the phone in my pants pocket in to order to talk and work. I’ve mentioned all these issues to the audiologist, with little to no resolution. I’m really disappointed that such a highly regarded and expensive hearing aid is no better than this. I would like some helpful advice as to getting these aids working properly because I can’t afford to lose my career as a truck driver. Thanks.
Widex USA Hearing Technology expert review by Shelley Webb
Founded in 1956, Widex is a hearing aid manufacturer based in Denmark. Widex is a hearing aid industry leader, ranking among the top six manufacturers worldwide. Its products are sold through independent clinical practices in over 100 countries. Widex specializes in innovative digital technology. In fact, Widex invented the first digital in-the-ear hearing aid.
Product selection: Widex offers solutions for many hearing issues, including tinnitus, single-sided deafness and more. It carries a wide selection of in-the-ear and over-the-ear devices to suit your needs. Widex also offers a line of hearing aids, called UNIQUE, that connect wirelessly to a communication device called a COM-DEX to stream telephone calls, music and more.
Range of options for children and babies: Most hearing aid companies offer one or two models that are appropriate for use with children. Widex, however, offers a line of aids for children to optimize sound quality. Widex has also created a hearing aid specifically for babies for a secure, safe fit on the smallest patients.
Made for iPhone: The Widex Beyond is a new model of hearing aid made specifically to interface with the iPhone. The Beyond app allows you to swipe through intuitive commands such as volume controls, changing between sound programs and streaming music.
Customer support: You will be fitted for your Widex hearing aids at an independent clinic, such as an audiologist or ENT office, and your hearing professional can help you with most questions related to your hearing aids. For questions specifically about the device, you can contact the Widex customer support team through their website.
Helpful website: You can utilize the Widex website to find information about hearing loss, take a free online hearing test and locate a Widex distributor near you. You can also download brochures, manuals and more, or find information on hearing aid care.
Best for: aging listeners, people with acquired or progressive hearing loss and children with hearing difficulties.
Widex Hearing Aids Company Information
- Company Name:
- Widex USA Hearing Technology
- Company Type:
- 185 Commerce Drive
- Postal Code:
- United States