Widex Hearing Aids
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About Widex Hearing Aids
Widex is one of the biggest hearing aid manufacturers in the world, offering both behind-the-ear and in-the-ear devices to improve mild to profound hearing loss. Customers can sign up for a no-obligation hearing evaluation and hearing aid trial. Widex hearing aids are available for all age groups and have features such as multiple color choices, wireless connectivity and app-based sound control.
Pros & Cons
- Helps mild to profound hearing loss
- Trial period
- Large selection of devices
- No direct purchase from website
- No upfront pricing details
Widex manufactures behind-the-ear and in-the-ear hearing aids for all degrees of hearing loss. Customers can try out devices with no obligation by visiting a participating local hearing care professional.
Top Widex Hearing Aids Reviews
The hearing aids work well to allow me to hear higher frequency sounds that are lost to me because of machine noise in the past. My GP had recommended I see an audiologist and be ...Read full review
I am a hot air balloon pilot in Toronto and lost hearing due to burner noise. Widex was always better for sound quality and unique programs accessible on my cell phone. Worth the ...Read full review
Widex hearing aid models
Widex makes both behind-the-ear (BTE) and in-the-ear (ITE) hearing aids. Its BTE hearing aids come in traditional, receiver-in-the-ear (RITE) and receiver-in-canal (RIC) models. Widex’s ITE hearing aids include in-the-canal (ITC) and completely-in-the-canal (CIC) models.
Models that come in both BTE and ITE styles are the UNIQUE, the EVOKE and the MOMENT. The BTE lineup also features the BEYOND model.
- The UNIQUE hearing aid features True Input Technology to capture a wide range of sounds, SMARTWIND Manager to reduce wind noise and WidexLink wireless connectivity for streaming phone calls and music. UNIQUE comes in four technology levels: Basic, Value, Advanced and Premium.
- Widex states the EVOKE is the “world's first smart hearing aid.” It automatically adjusts based on your environment, and you can personalize the listening experience further with the SoundSense Learn feature on the EVOKE app.
- Widex's MOMENT is designed for fast sound processing and more natural sound. It also features a water-resistant coating and durable components. According to Widex, the MOMENT mRIC is the smallest rechargeable RIC hearing aid.
- The BEYOND hearing aid is available in 15 colors and four technology levels. It is a BTE aid with advanced sound quality and customizable sound templates in the BEYOND app.
Widex hearing aid accessories
Widex offers a number of accessories to enhance its hearing aids. These include devices for streaming audio to your hearing aids, like COM-DEX for phone calls and FM+DEX for converting signals from a telecoil. It also has TV hearing devices, including TV PLAY, which streams sounds from your TV stereo to your hearing aids. Widex also sells a wireless remote control so you can easily adjust volume and switch programs.
Other Widex hearing aid accessories include PefectDry Lux Dryer, which sanitizes and dries hearing aids in 45 minutes, and color-coded batteries.
How much does a Widex hearing aid cost?
Widex does not publish hearing aid prices on its website. To learn more about Widex hearing aid prices, it’s best to speak to a local hearing care professional that sells Widex hearing aids. We were able to find pricing from Widex dealers and have published them in the chart below.
|Model||Price per hearing aid|
|Widex UNIQUE||$1,200 to $1,500|
|Widex BEYOND||$1,299 to $2,400|
|Widex EVOKE||$1,399 to $1,799|
How to buy Widex hearing aids
To buy Widex hearing aids, fill out a form with Widex, and a local hearing care professional will contact you. Widex doesn’t sell its devices directly to consumers. A participating hearing care specialist can test your hearing and determine which Widex hearing aid is a good fit for your degree of hearing loss, lifestyle and budget. Be sure to ask about Widex’s free hearing aid trial.
Widex hearing aids FAQ
What is Widex EVOKE?
EVOKE is Widex’s smart-tech hearing aid. The device automatically adjusts audio according to your needs and your surroundings.
How much is a Widex hearing aid?
Widex hearing aids vary widely in cost, and the company doesn’t sell directly to consumers. To get an idea of how much you’ll need to spend for the right hearing aid product for you, speak with a provider.
Does Widex offer a free trial?
Yes, Widex offers a no-obligation evaluation and device trial. You can get started on the website.
Where is Widex headquartered?
Widex’s headquarters are located in Copenhagen, Denmark.
Is Widex a good hearing aid?
We recommend Widex hearing aids. Devices come in behind-the-ear and in-the-ear styles in multiple colors and with varying levels of technology. It also offers many helpful accessories. Start by providing your contact information; the company will put you in touch with a nearby hearing care professional for a no-obligation hearing evaluation and hearing aid trial.
Widex Hearing Aids Reviews
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I spent over $3,000 on the best hearing aid they had (Widex PerfectDry Lux ZPower with Charger/Dryer). It was the worst decision I ever made. The recharger started failing within the first few months. Over the past two years, I have sent the charging unit and hearing aids in to be repaired 4 times. History of hearing aids and charger. 04/04/2020 - purchased unit. 07/07/2020 - Charger not working. Returned for repair. 05/19/2121 - Hearing aids not working. Returned for repair. 08/16/2021 - Charger not working. Returned for repair. 08/30/2021 - Charger was not assembled correctly. Had to send it back to correct. 08/02/2022 - Charger not working. Returned hearing aids and charger for repair. 08/ 26/2022 - charger not working - they would not accept the charger back to be repaired under warranty. Warranty valid until 04/04/2023
Since they have not been able to repair the charger, I asked to have the charger replaced. The distributor tells me they cannot and will not replace the charger because Widex no longer makes it. They tell me they have no way to repair the charger/dryer. The only solution that they offer is to have me go to replaceable batteries. The whole purpose was to not have to replace batteries. That is why I paid over $3,000. Since they no longer make the charger/dryer, I asked them if they would replace the hearing aids and charger/dryer at a minimal cost since they are still under warranty. The answer was that I would have to make a NEW purchase. Widex is a total RIP-OFF. The warranty is not worth the paper it is written on and they do not stand behind their product. There is no way to get to the company directly about this issue and the distributor is incapable of maintaining what they are selling. Avoid Widex - save your money.
Got my Widex hearing aids in February 2022, now June 2022. The app to operate my hearing aids says my left one has 0% battery. Started showing this about 3 weeks ago, but the hearing aid was working fine. Widex had an app update and a hearing aid software update which I did, but now since the app thinks my left hearing aid is dead it won’t update the software in that hearing aid. Which in turn will no longer let me use the app to control my hearing aids. Since the battery level problem started I’ve emailed Widex twice and have yet to receive a reply from them in 3 weeks.
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My Mother-in-law had the EXACT same experience as others on this forum. We purchased the latest and greatest Evoke rechargeable model hearing aids only to find that after two years the rechargeable function completely stopped working, and there was no way to make it rechargeable again. My mother in law has carpal tunnel and it is very difficult for her to open and close the little door to change the batteries every couple of days which is why we were willing to pay so much money for rechargeable ones in the first place. Widex's solution was to allow us the pleasure of paying out of pocket for a better model that was rechargeable or they would convert her current ones for free to work with the disposable batteries.
I don't trust that the newest model would fair better than the first time around. We want our money back, not have to pay MORE money for another product that may very well stop working as it should in just a couple of years. Now we have a broken door from all the opening and closing to change the disposable batteries and have to either PAY to have it fixed because they are now out of warranty, or buy new ones. This company has completely taken advantage of my mother-in-law. We should have been given a full refund since the sole reason we went with this product was defective.
I have had these Moment hearing aids for over 18 months now. I purchased them knowing, according to my hearing professional, that a firmware update would be available within a month to work with my Android phone. It still is not working right, even though they released a firmware update for the Android. My hearing aid professional is frustrated with Widex, too. DO NOT get these hearing aids! I warn you now! Does not even work with phones they say it should.
I have worn hearing aids for 20+ years and always purchased Opticon. In 2018, after my yearly hearing check-up to purchase new aids, I was told that Widex was superior to Opticon in several ways, including the rechargeable battery option. I trusted my provider's opinion and purchased Widex aids as well as the rechargeable battery package. Within 30 days the left hearing aid stopped working nearly at the same time that the rechargeable apparatus failed. Widex "fixed" the left hearing aid but did not refund the extra $350. I paid for the rechargeable system even though they recognized it did not work. Their "solution" was that I should use regular batteries.
Since 2018, the right Widex aid has also had the receiver replaced and the left aid is once again in November 2021 not working at all. So, I have now purchased Opticon hearing aids again. My opinion is that Widex hearing aids are simply overpriced junk and no one should consider purchasing Widex aids. In addition, their customer and technical services are completely uninterested in any problem you will have. Notice I said "will have" because I'm certain of that.
I have had these hearing aids since 11/20 and have had problems with both of them, just stop working, had them replaced, same issue and the android Bluetooth app never finds the left aid. Very disappointed.
I've worn hearing aids for the past 38 years, starting as a toddler. Widex has been tried and true. Run through a washing machine as a kid? Oops... no problem; dry it out, turn it on. Solid. Dropped a bunch as a kid? Oops; no problem. Switched to digital around 2003 and never looked back. I wore Oticons for a short 3 year stint as an adult, and they just can't compare. I'm now back to Widex Dreams (330) as of 2019. Unfortunately, the right hearing aid has failed repeatedly every 3-6 months, requiring warranty repairs. The left hearing aid is tried and true; never a single problem. However, the right aid begins to fail by compressing sound in loud environments despite the compression setting. It then snaps back into working properly.
Eventually, the right aid simply turns off without warning in loud environments, the returns on its own a few minutes later. I've sent this aid in for repair and rebuild (now starting my 4th attempt), and all have proven unsuccessful. Fresh batteries, clean filters, nightly cleaning. Widex is a fantastic brand (as evidenced by my left aid and all previous models I've worn, digital and analog, BTE and ITC). However, one star is docked because I cannot hear my children in the back seat while driving, and this creates a potentially dangerous distraction. I cannot continue in this fashion. I still have my previous models (antiquated digital technology) that are more reliable than this daggum right hearing aid.
Updated on 03/23/2021: Despite my providing Widex with the serial numbers of my hearing aids that they requested, and their indication that they would get back to me, there has been no follow-through. My hearing loss has caused me a great deal of stress, anxiety, and depression. I was encouraged by their initial reaction and was hopeful that some action would be taken. Thus far it has been very disappointing.
Updated on 03/03/2021: I was gratified at the initial response from Widex, asking me for information about the hearing aids and assuring me that they will investigate and get back to me. It’s been a while and there has been no follow-through. My confidence level in Widex is now tenuous. Perhaps this second posting will generate action. Hope so.
Original Review: Purchased top-of-the-line Widex hearing aids. Have never been satisfied with the operation. Sound quality poor, muffled - goes in and out, my own voice sounds like quacking. Automatic setups no difference. Very expensive and useless. No satisfaction from the manufacturer. Terrible customer service. Don’t waste your money..
Hi Arlene, we are sorry to hear of your experience. Can you please send us a private message with your full name, serial number and provider you are working with so we can investigate? Thank you.
The hearing aids work well to allow me to hear higher frequency sounds that are lost to me because of machine noise in the past. My GP had recommended I see an audiologist and be tested because of the hearing loss.
I am a hot air balloon pilot in Toronto and lost hearing due to burner noise. Widex was always better for sound quality and unique programs accessible on my cell phone. Worth the slightly higher price.
Widex Hearing Aids Company Information
- Company Name:
- Widex USA Hearing Technology
- Company Type:
- 185 Commerce Drive
- Postal Code:
- United States
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