Widex Hearing Aids Reviews

The hearing aids are fine (MOMENT440) the app is crap. Nothing but an adult pacifier and does nothing. Give me an app that gives me total control and then I can really comment on the aids. I've had 5 different makes and models in the past 16 years and been to 6 different audiologists. They just don't get it. I understand the mfrs want to protect their dealers but for the highway robbery prices we pay for aids it's not asking too much to expect an app that really works.

At first there was vast improvement with my Widex hearing aids (compared to no hearing aids). But little by little, I'm becoming more and more unhappy with them. I hear "opera" in my left ear. When I brought this up to my audiologist, she said she has a patient who hears Christmas music year-round. Now I'm hearing "screeching" in both ears, as well as conversations. Plus, I still have trouble hearing TV and conversations and have to keep the cc on when I watch TV and movies. I went for an adjustment; but it didn't help.

Terrible. Widex 440 RIC, has an unwearable wind noise. Don't believe that the company fixed the problem. If you have forced air in your home you will hear static the sounds like a radio station isn't tuned correctly. Climate control in your vehicle forget conversation with your passengers. Loud blowing noise makes that impossible. The worse part of the aids are outdoor activities with family if there is any wind, take them out. Useless junk.

I’ve struggled with Widex for years because they fall out so easily. Their warranty (first two years only) covers only one loss, and with it is a hefty deductible. This despite an excellent dispensing audiologist who has made multiple adjustments to adjust wire length and the retention wires. I tried a mould and that was also unsuccessful because it generates cerumen ((wax) occlusion. Their GPS tracker is terrible; it updates the last place seen only if app is open while device is connected. For $3500 a device, they could avail themselves of existing technologies. They could also research simple measures such as double sided tape.

I’m new to hearing aids… brand new. My journey began when my daughter and her boyfriend sat me down and told me about their experiences with me during normal conversations. I quickly got the picture. At first, I went to an audiologist near my daughter’s house and had my first, full hearing test that lasted about an hour and 15 minutes. Dr. **, located in Glen Cove, New York, offered me the Widex “Moment.” I sat in her office for about another half hour, or so, and listened to her presentation. When that was over, I wanted to listen to another brand.

WideX Moment hearing aids are not good. Lots of intermittent static. Still unable to hear tv. They do not filter out background noise. Took them for service and upon checking them, determined they needed to be replaced. Much to our surprise these year old hearing aids are being replaced with refurbished aids. Upon going to pick them up, the right aid would not connect to Bluetooth. Very dissatisfied customer.

Widex Moment SmartRIC. These aids are very comfortable and give great sound quality. I do use them quite a bit for streaming music, podcasts & TV. The reason I only give them 4 stars is because the volume BEEPS are always distracting and way too loud. When I told my audiologist about this problem, he told me he could not silence the volume BEEPS! If I could have silent volume control when they’re paired with my devices, I’d give them 5 stars. Eventually, when I need another pair, I will absolutely seek out a pair with silent volume control.

I wrote a detailed review and it disappeared before I could submit it. I was not told that it was a one-brand shop. Thought an audiologist was the right person for someone new to hearing issues. Wrong. I was told to be patient, adjusting would take time, so I was. The left ear piece failed within a few months and she replaced it... Did not mention that I needed to "re-establish pairing" so when I complained that it wasn't working, I was asked if I had done that. How would I know to do that? She left abruptly and no one was there for months.

I have had the Widex Magnify for almost 2 years. They are terrible. In some situations I can hear better without them. They amplify all the sounds I don't want to hear and conversation lacks clarity. My Kaiser audiologist told me they would be much better than the ones I got at Costco, they are not!

I wore Phonak hearing aids for 9 years and never had a problem with them. The Widex Moment hearing aids I replaced them with in 2020 was a step up in natural sound which I noticed and enjoyed. Like the Phonak aids they still were not good in noisy environments, but unlike the Phonak's they have completely failed in quality. The hearing aids both failed in 2021 and were replaced, they both failed in 2022 and were replaced, they both failed in 2023 and were replaced, and then the right failed a few months later in 2023 and was repaired through a new receiver. The left receiver has just failed now in 2024, and I am working on getting a replacement. As you likely know these are expensive hearing aids, and I have not been able to get a pair that lasts longer than 12 months. Even before the warranty ended I felt this was not a workable solution for hearing aids. Now that the warranty has ended they are a dismal solution.

The dealer was accommodating, but the need for accommodation due to failure was frequent. The phone Bluetooth feature spends a majority of its time 'finding itself', and malfunctioning. Worst of all and completely frustrating is when I'm on a call and one or both ears either fails or works sporadically, which is the case with the majority of the daily operating time. The locator feature is a poor failure, which seldomly works - it can't find the hearing aids if they are sitting on the phone itself. In addition, the phone application has to restart itself constantly.

On the good side. Device is comfortable and does make high pitch sounds more available (sometimes too much so). I was hoping these would help with conversation in restaurants. Unfortunately hardly at all. The bluetooth is inexcusable. Often I can't pair the widex with my phone. And when I do the range of the bluetooth is horrendous. Listening to Itunes on my Iphone requires I hold the Iphone within a foot of the hearing aids. It fails when my phone is in my pocket. Widex should not claim it has bluetooth compatibility it is so unusable. The widex costs 2000% more than my bluetooth headphones which work seamlessly and have excellent fidelity. Don't lie about the bluetooth compatibility. I can sometimes struggle for a 1/2 hour trying to get it to pair unsuccessfully. I regret my purchase.

My Widex hearing aids replaced my Phonaks, which were several years old. They are very difficult to get into the charging port and only hold a charge 8-9 hrs. I was talked into them by Advanced Audio in Omaha. They have never been able to pick up low voices or tv. Try another Brand & office.

I needed to replace my 14 year old Phonex Hearing aids and bought Widex on recommendation. They have been in and out of service for the past 2.5 years. The left aid started high pitched screeching sounds. (So I was told when I was asked in two doctor's office to turn it off. They were hearing it in the next room with the door closed.) I myself would hear very high pitched annoying chirping sounds barely audible for me whenever I was in a totally quiet room. The right aid would cut down certain frequencies while in conversation or just walking along the street (extremely annoying and distracting). Attempts to correct this resulted in the same outcome. Then the right aid just quit and the left aid was so bad I started using my old aids. Due to my own fault, through illness, I was unable to get them back to the office the last time before the warranty ran out. The Audiologist checked them and found that there was heavy corrosion in both battery compartments.

I spent over $3,000 on the best hearing aid they had (Widex PerfectDry Lux ZPower with Charger/Dryer). It was the worst decision I ever made. The recharger started failing within the first few months. Over the past two years, I have sent the charging unit and hearing aids in to be repaired 4 times. History of hearing aids and charger. 04/04/2020 - purchased unit. 07/07/2020 - Charger not working. Returned for repair. 05/19/2121 - Hearing aids not working. Returned for repair. 08/16/2021 - Charger not working. Returned for repair. 08/30/2021 - Charger was not assembled correctly. Had to send it back to correct. 08/02/2022 - Charger not working. Returned hearing aids and charger for repair. 08/ 26/2022 - charger not working - they would not accept the charger back to be repaired under warranty. Warranty valid until 04/04/2023

Got my Widex hearing aids in February 2022, now June 2022. The app to operate my hearing aids says my left one has 0% battery. Started showing this about 3 weeks ago, but the hearing aid was working fine. Widex had an app update and a hearing aid software update which I did, but now since the app thinks my left hearing aid is dead it won’t update the software in that hearing aid. Which in turn will no longer let me use the app to control my hearing aids. Since the battery level problem started I’ve emailed Widex twice and have yet to receive a reply from them in 3 weeks.

My Mother-in-law had the EXACT same experience as others on this forum. We purchased the latest and greatest Evoke rechargeable model hearing aids only to find that after two years the rechargeable function completely stopped working, and there was no way to make it rechargeable again. My mother in law has carpal tunnel and it is very difficult for her to open and close the little door to change the batteries every couple of days which is why we were willing to pay so much money for rechargeable ones in the first place. Widex's solution was to allow us the pleasure of paying out of pocket for a better model that was rechargeable or they would convert her current ones for free to work with the disposable batteries.

I have had these Moment hearing aids for over 18 months now. I purchased them knowing, according to my hearing professional, that a firmware update would be available within a month to work with my Android phone. It still is not working right, even though they released a firmware update for the Android. My hearing aid professional is frustrated with Widex, too. DO NOT get these hearing aids! I warn you now! Does not even work with phones they say it should.

I have worn hearing aids for 20+ years and always purchased Opticon. In 2018, after my yearly hearing check-up to purchase new aids, I was told that Widex was superior to Opticon in several ways, including the rechargeable battery option. I trusted my provider's opinion and purchased Widex aids as well as the rechargeable battery package. Within 30 days the left hearing aid stopped working nearly at the same time that the rechargeable apparatus failed. Widex "fixed" the left hearing aid but did not refund the extra $350. I paid for the rechargeable system even though they recognized it did not work. Their "solution" was that I should use regular batteries.

I have had these hearing aids since 11/20 and have had problems with both of them, just stop working, had them replaced, same issue and the android Bluetooth app never finds the left aid. Very disappointed.

I've worn hearing aids for the past 38 years, starting as a toddler. Widex has been tried and true. Run through a washing machine as a kid? Oops... no problem; dry it out, turn it on. Solid. Dropped a bunch as a kid? Oops; no problem. Switched to digital around 2003 and never looked back. I wore Oticons for a short 3 year stint as an adult, and they just can't compare. I'm now back to Widex Dreams (330) as of 2019. Unfortunately, the right hearing aid has failed repeatedly every 3-6 months, requiring warranty repairs. The left hearing aid is tried and true; never a single problem. However, the right aid begins to fail by compressing sound in loud environments despite the compression setting. It then snaps back into working properly.

Updated on 03/23/2021: Despite my providing Widex with the serial numbers of my hearing aids that they requested, and their indication that they would get back to me, there has been no follow-through. My hearing loss has caused me a great deal of stress, anxiety, and depression. I was encouraged by their initial reaction and was hopeful that some action would be taken. Thus far it has been very disappointing.

The hearing aids work well to allow me to hear higher frequency sounds that are lost to me because of machine noise in the past. My GP had recommended I see an audiologist and be tested because of the hearing loss.

I am a hot air balloon pilot in Toronto and lost hearing due to burner noise. Widex was always better for sound quality and unique programs accessible on my cell phone. Worth the slightly higher price.

I struggled with the Bluetooth connectivity as I was experiencing extreme dropout of the signal. Also connectivity to my iPhone was and issue. After many software updates on both the hearing aides and also the iphone it appears that this issues have been resolved. I was very disappointed with the followup from the Widex organization.

I purchased the Widex Evoke rechargeable hearing aids. I have had random shrill beeping in my ear and my audiologist sent them in. I was told they were having an issue with the rechargeable batteries and would not be replacing those anymore yet I paid an extra $300 for that feature. However, even with regular batteries the hearing aids continue to beep randomly even after being sent back to widex for “fixing”. I’m sure this will keep up (sending back to “fix”) until my warranty is up and I have to shell out another $3000 for hearing aids. What a waste of money! I want a brand new pair at no cost or my money completely refunded, not widex to keep trying to fix them especially since rechargeable is what sold me.

Have had many problems with the right one cutting out. Sent out for repair. Finally replaced after failed attempts to fix. Now the left one just totally shut down. I will never buy another pair of Widex. Had Phonaks before and never had a problem. Audiologists recommended these.

Within the warranty, one of the hearing aids stopped functioning. When sent in to be fixed, I was told the rechargeable feature of the hearing aid could no longer be repaired and that I would have to use regular batteries. I paid for the rechargeable feature and got a special charging case. I regard this as poor service and poor warranty service. I wrote a complaint to the Widex site and received no reply. Will not buy this brand again, but am stuck with my investment for several more years. Beware.

Purchased the latest/greatest Moment HA and was expecting an amazing experience all around. While I am pleased with my ability to now hear everything around me with great clarity under most conditions, I am less than pleased with poor streaming of music and podcasts to my HA. Unless my cell phone is less than 24 inches from my HA, audio fades in and out resulting in a terrible experience. My audiologist was able to return my original pair thinking that the antenna was defective. Received a new replacement pair today and there was no improvement. I contacted Widex technical support and was told they have heard from others with this problem and they are working on a software and firmware update. They could not say when the issue would be corrected. Needless to say I am very disappointed and may return the hearing aids and consider another company. For almost $7,500, I would expect better.

WIDEX SUCKS!!!! At this time of uncertainty and closed businesses, they are hassling me to pay up. People are dying, businesses are closed, no money is coming in and these people sit around, get a paycheck and squeeze the little people for money. DISGRACEFUL! You should be ASHAMED of yourselves.

I have worn hearing aids for 25 years. Before my Widex I had Phonak. Because my tech was convinced that the Widex were better I bought a pair and gave my Phonak to my wife. In terms of hearing I do not find a noticeable difference between the two. BUT in terms of using my bluetooth to watch TV, my Phonak were far superior to the Widex. Unfortunately my wife refuses to give them back so I am stuck. At 85 I hope I don't have to buy anymore but if I do they will be Phonak instead of Widex. I would not recommend your product even though we have the best and most patient service provider ever in Chris Adams at Adams Hearing Aid Specialists, Clayton, GA.

I took the time to fill out their required info and zipcode for a free trial inclusive of my zipcode, they did send my inquiry to Harbor Audiology and they could not see me because I do not have health insurance (as stated for extra benefits) and because they require a hearing exam within 6 months of booking an appointment. I was unable to have a free trial. How can we try your product without spending a lot of unnecessary monies for your retailers? I am deaf and know I am deaf!!! This is unfair to me. What do you say here?

I am very happy with my improved hearing I’m experiencing from my Widex Evoke hearing aids. I use the TV Play device which streams directly to my hearing aids when watching television. Now everyone in the room can listen to the TV at normal volume and I can enjoy the program. I also like the fact that my cell phone stream to my hearing aids which has greatly improved my ability to hear callers. I hear conversations in crowded areas much better with my aids. Overall my hearing aids have improved the quality of my life. In addition, they are very comfortable and sometimes I forget to remove them before going to bed. My batteries last about a week.

I have had my Widex for a few years now. I have had the Bluetooth repaired and finally replaced a while back. I would wish for 2 things. Always on “party” rather than universal. The Bluetooth necklace to be about 2” shorter or better yet, part of the hearing aids themselves.

Beltone charged extra for what should have been standard features. My first brand was so bad I forgot their name. This is my third hearing aid and I can honestly say it has features I didn't even realize were useful let alone an option because of my previous hearing aids. I encourage ANYONE who has had a poor experience or less than amazing hearing aid to try Widex brand hearing aids. They are a life changing experience. (Because of mine a man in another state now has hearing aids because he never realized how much he could benefit from them until I shared my video that morning.)

I am very happy with my hearing aids, and as a result my husband and many of our friends and relatives are also lucky enough to be wearing Widex, too. I had tinnitus and was not able to distinguish between a few letters that sounded similar. I am happy to say that since wearing Widex hearing aids I no longer have those problems.

My hearing aid stop working and had hard time to find nearby audiologist who will accept the Widex brands and finally found one who will take my hearing aid and shipped out to manufacturer. The other was asking for payment which I should not to pay because it was under the warranty and I could not shipped out directly. It had to be done by audiologist? It was fixed by manufacturer and one thing they did not fix it was the little plastic thing was broken and they did not replace it even I requested was willing to pay for it while it is in repair and now I have hard time to pull out my hearing aid. I gave 3 star only.

My Widex hearing aid has worked well. I've had to replace the wire extension, but besides that I have had no problems. I use my hearing aid to help me with my Tinnitus. I would be nice if you creating a hearing aid that could be worn to bed, because that is when the Tinnitus is the most difficult to deal with.

They're great. A huge upgrade from the garbage hearing aids I had before. Literally changed my life. They do screech occasionally if a bead of sweat or a raindrop hits them in the wrong place. And once every few months they'll screech for seemingly no reason. But then I just turn them off for a while and let them dry and they're fine again. The 'paint' on the side that touches my skin is flaking off, but that's superficial.

I am on my third set of Widex Aids and have had 4 other brands over my 94 years of living. My Widex with their Audibility Extender 2 lets me hear birds, a clock ticking, my home security unit beeping +++. They are easy to keep clean and the batteries last a week +. I would recommend them over other brands.