Hear.com Reviews

Dear Cheryl,

Thank you so much for your thoughtful and detailed feedback!

We’re delighted to hear that you had such a positive experience from beginning to end. Providing personalized support and taking the time to help customers find the right hearing solution is incredibly important to us, and we’re thrilled that you felt supported throughout the entire process.

It’s especially wonderful to hear how much your hearing aids have improved your daily life—from conversations with coworkers and clients to social gatherings and dinners. Knowing that you’re hearing more clearly and enjoying those important moments is exactly why we do what we do.

We also appreciate your honesty regarding the occasional listening challenges. Hearing aids perform best when they’re properly maintained, and it’s great that you’re mindful of that as well. If you ever have questions about cleaning, maintenance, or optimizing your hearing experience, please don’t hesitate to reach out to our team at 888.780.3450 or info@hear.com. We’re always happy to help.

Thank you for your trust, your kind recommendation, and for choosing hear.com. We’re honored to be part of your hearing journey!

Curtis, Customer Success Team

Dear Peter,

Thank you so much for sharing your feedback!

We’re glad to hear that hear.com stood out during your research and that you’ve had a very good experience with our service. It’s also great to know that your rechargeable hearing aids have helped compensate for some of your hearing loss.

We understand that hearing aids are an important investment, and while they may not restore hearing perfectly, our goal is always to help improve your everyday hearing experience as much as possible. If there are areas where you feel your hearing could be improved further, we encourage you to reach out to our team at 888.780.3450 or info@hear.com. We’d be happy to review your settings and see if any adjustments can help optimize your experience.

Thank you for trusting hear.com with your hearing care—we’re always here to support you!

Curtis, Customer Success Team

Dear Biff,

Thank you so much for sharing your experience and for your kind words!

We’re thrilled to hear that you’ve been impressed with your hearing aids and that our team was able to support you through the Bluetooth issues. Providing patient, attentive, and personalized service is very important to us, and it’s wonderful to know that your experience reflected that.

We’ll be sure to share your feedback with Sarah and our leadership team—recognition like this means so much. Thank you again for your trust and for choosing hear.com!

Curtis, Customer Success Team

Dear Ms. Stoddard,

Thank you for sharing your feedback. We’re very sorry to hear about the frustration you’ve experienced.

Our team has been actively attempting to assist with the issues you reported. Most recently, replacement wires were sent to you, and our support team has tried reaching out by phone to walk you through the installation process and continue troubleshooting issues with your hearing aids and app connectivity.

We would still very much like the opportunity to continue working with you toward a resolution. Please reach back out to our team at 888.780.3450 or info@hear.com at your convenience so we can assist you further.

Thank you again for your feedback and for allowing us to help.

Curtis, Customer Success Team

It means a lot to know that our team was helpful and knowledgeable throughout the process. We'll be sure to pass along your kind words! If you ever need anything down the road, we're always just a call away. Thanks for being part of the hear.com family, Donald! - Ashley, Customer Success Team

If you ever have questions or need anything at all, we're always here. Thanks for being part of the hear.com family, David! - Ashley, Customer Success Team

Thank you for trusting hear.com, for your service to our country, and for sharing your experience so thoughtfully. We hope you and your wife both keep hearing every note, every conversation, and every moment that matters. Rock on! - Ashley, Customer Success Team

Dear Darlene,

Thank you for sharing your experience and such thoughtful feedback about your hearing journey with hear.com. We’re glad to hear that your hearing aids have helped improve your hearing, especially in environments like church, and that you’ve found them comfortable, discreet, and easy to use overall.

We also appreciate you sharing the challenges you’ve experienced with fit and the occasional screeching sound from the church sound system. In some cases, adjustments to the hearing aid settings or fit may help improve those experiences. Our team would be happy to assist you and review your concerns in more detail. Please feel free to contact us at 888-780-3450 or by email at info@hear.com so we can help.

Thank you again for your honest feedback and for choosing hear.com.

Curtis, Customer Success Team

Billy, thank you so much for taking the time to share this — it truly made our day! 😊 We're so glad you found us and gave hear.com a try. Hearing that your life is better and that you and your wife can enjoy conversations without the extra volume is exactly why we do what we do. That's what better hearing is all about! We're honored to be part of your journey and thrilled you're satisfied with your experience. If you ever need anything, we're always here for you. Thanks for recommending us — reviews like yours mean the world to our team! - Ashley, Customer Success Team

Dear Rob,

Thank you for your thoughtful review. We’re so glad to hear that your experience has been efficient, effective, and rewarding from the very beginning.

It’s wonderful to know that your local audiologist provided great care and that you adapted to your hearing aids so quickly. Hearing aids can be a big adjustment, so it’s especially rewarding to hear that you’ve been enjoying them and finding success with them so early on.

We also truly appreciate your kind words about the importance of service. At hear.com, we believe that outstanding support and personalized care are just as important as the technology itself, and we’re thrilled to know that came through in your experience.

Thank you again for choosing hear.com and for sharing your feedback.

Curtis, Customer Success Team

Dear James,

Thank you for your honest and thoughtful review. We’re glad to hear that your hearing aids are working well for you and that you found the process with hear.com easy and convenient from start to finish.

We understand that adjusting to hearing aids can take time, especially when you begin noticing sounds that may have faded into the background over the years. It’s great to know that despite the adjustment, you’ve been happy with the product and service experience.

We truly appreciate your recommendation and your trust in hear.com.

Curtis, Customer Success Team

Dear David,

Thank you for sharing your experience with hear.com. We’re so glad to hear that your hearing aids have helped reduce those frustrating moments when you have to ask people to repeat themselves.

We also appreciate your feedback about the charger. Our customer support team would be happy to help you make sure everything is working properly. Please feel free to contact us at 888-780-3450 or by email at info@hear.com for assistance.

Thank you again for your honest feedback and for choosing hear.com.

Curtis, Customer Success Team

Dear Timothy,

Thank you for your review and for sharing your experience. We’re so glad to hear that your kit arrived quickly, was easy to use, and that you’ve had such great success with your hearing aids.

It’s also wonderful to know that the ability to make adjustments through your phone has added convenience and flexibility to your experience. We understand that hearing aids are an important investment, so it means a great deal to hear that you feel the product has been worth it.

Thank you again for choosing hear.com and for placing your trust in us.

Curtis, Customer Success Team

Dear Sally,

Thank you for sharing your experience with hear.com. We’re so glad our team was able to make the process easy and convenient for you, even while you were wintering in another state.

It’s wonderful to hear that the virtual experience worked smoothly and that our customer service team provided excellent support along the way. We truly appreciate your feedback and your trust in hear.com.

Curtis, Customer Success Team

Dear Sandy,

Thank you for your feedback—we truly appreciate you sharing your experience.

We’re glad to hear that you found the hearing aids themselves to be excellent and that your interactions with our team were positive. We understand your concerns regarding billing and timing, and we’re sorry for any frustration this may have caused.

To clarify, we offer a no-risk trial with a 100% money-back guarantee. The trial begins after your fitting appointment, and payment is processed at that time. If the devices aren’t the right fit, a full refund is issued once they are returned.

We see that your devices are currently en route to our Logistics Center. As soon as they are received, your refund will be processed. Please note that refunds typically take 5–7 business days to reflect, depending on your bank.

If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help.

Curtis, Customer Success Team

Dear Gwen,

Thank you so much for taking the time to share your experience!

We’re so glad you chose hear.com and that our team was able to support you—even while you were out of town during the holidays. It’s wonderful to hear that you’re enjoying the convenience of rechargeable hearing aids and that our customer service team took great care of you along the way.

We also truly appreciate your balanced perspective on both virtual and in-person care. While we’re happy we could provide a smooth remote experience, we agree that in-person visits can offer an added level of hands-on guidance and demonstration when available.

It means a lot that you’ve recommended us and that your husband also chose to move forward with hearing aids. Thank you again for your trust and for sharing such valuable insights!

Curtis, Customer Success Team

Mr. Kirby,

We thank you for your message; however, our position remains the same as the last communication our team sent you on February 6th.

Despite your repeated assertions, the facts remain unchanged and fully documented. You were provided all necessary information and opportunity to return the hearing aids within the 45-day trial period and chose not to do so.

The record is clear:

• You were provided a 45-day trial period, which exceeds the 30-day period you now reference.

• You did not make a clear, definitive request to return the hearing aids within that period.

• You did not return the hearing aids within that period.

• Your credit card issuer, Capital One, independently reviewed the dispute and ruled in hear.com’s favor.

Your October 25 message stated that you “might be returning” the hearing aids after travel. That language is explicitly conditional and does not constitute a return request under the agreement you signed. A possible future intent does not preserve refund eligibility—particularly when the product remains in the customer’s possession beyond the return deadline.

You then chose to leave the country for 11 days during the trial period and did not attempt to return the hearing aids until more than three weeks after the trial expired. hear.com is not required to suspend contractual deadlines due to personal travel decisions.

Your repeated claim that you did not know how or where to return the devices is demonstrably false.

On October 16, 2025, you successfully returned a hear.com tablet to a UPS Store using a prepaid return label provided by hear.com. At that time, you were given the means, carrier, and process for returning hear.com equipment. This establishes that you knew:

hear.com provides prepaid UPS return labels, and

hear.com must be contacted to obtain them.

If you did not have a return label for the hearing aids, you unquestionably knew who to contact to request one. You did not do so within the trial period.

Return instructions and labels are issued only after a qualifying return request is made within the trial window. A full review of all recorded calls, emails, texts, and chat records confirms that you never requested return instructions, a return label, or authorization for the hearing aids during the 45-day trial.

You later mailed the hearing aids without authorization, after the trial period, and to an address not designated for returns. That action does not create refund eligibility, does not toll contractual deadlines, and does not obligate hear.com to issue a refund. The devices were returned to you because they are your property.

Your reliance on Florida statutes is misplaced. You are an Arizona resident and were treated by an Arizona-licensed provider. Arizona law governs this transaction. Even if a 30-day period applied—which it does not—your October 25 message would still fall outside that timeframe based on your own fitting dates.

Allegations of misconduct, manipulation, or bad faith are unfounded and rejected in full. hear.com complied with the signed agreement, applicable law, and standard business practice. This conclusion has been independently validated by Capital One.

hear.com will not accept a return, will not issue a refund, and will not revisit this decision.

No further correspondence will change the outcome.

Your hearing aids remain your personal property. Should you wish to use them, complimentary support services remain available to you. Otherwise, we consider this matter concluded.

Dear Karen,

Thank you so much for sharing your experience!

We’re truly glad to hear that our at-home solution made the process more accessible and convenient for you. Being able to connect with your audiologist from home and receive step-by-step guidance is something we’re very proud to offer, and it’s wonderful to hear that Claire and Jonathan provided such helpful support along the way.

We also appreciate your honest feedback regarding cost. We understand that hearing aids are an important investment, and we’re glad to know they’ve made a meaningful difference in helping you hear again.

Thank you for your kind recommendation and for trusting hear.com—we’re always here if you need anything!

Curtis, Customer Success Team

Dear Larry,

Thank you so much for sharing your experience—we really appreciate your thoughtful feedback, especially as a first-time hearing aid user.

We’re glad to hear that your hearing aids are working well for you overall and that you’re enjoying features like the dual processor. At the same time, we understand how frustrating it can be to run into issues with the app or connectivity. We’re glad you reached out, and our team will be happy to help troubleshoot and get things running more smoothly for you.

We also appreciate your honest perspective on pricing and value—it’s important to us that you feel confident in your investment.

Thank you again for choosing hear.com. We’re here for you every step of the way!

Curtis, Customer Success Team

Dear Margaret,

Thank you so much for sharing your experience in such detail!

We’re thrilled to hear that you decided to give us a try and that your hearing aids have exceeded your expectations. It’s especially meaningful to know that we could help guide you through the process, explain your options clearly, and find a solution that truly works for you.

We’re also glad our team has been able to support you every step of the way—whether it’s answering questions, helping with adjustments, or simply being there when you need us. Providing patient, thorough, and caring support is something we take great pride in.

Your kind words and recommendation mean a lot to us. Thank you for trusting hear.com—we’re so happy to be part of your hearing journey!

Curtis, Customer Success Team

Dear Ned,

Thank you so much for your detailed and thoughtful feedback!

We’re glad to hear that you’ve had a positive experience with our team and that your hearing aids are helping you hear better. It’s great to know that our customer service was able to assist you when you needed support and that you’re enjoying features like volume control and not having to deal with disposable batteries.

We also truly appreciate you sharing your experience with the charging case. That certainly shouldn’t be a nightly struggle, and we’d like to help make that easier for you. If you’re open to it, please reach out to us so we can troubleshoot or explore solutions to improve your experience.

Thank you again for your honesty and for choosing hear.com—we’re here to help every step of the way!

Curtis, Customer Success Team

Dear Joel,

Thank you so much for sharing your experience—we truly appreciate your honesty and trust.

We’re so glad to hear that, after past frustrations, you’re now pleased with your hearing aids and that they’ve made such a meaningful difference in helping you understand conversations more clearly. That’s exactly the outcome we strive for.

We also appreciate your mentioning the issue with your left device. That certainly shouldn’t be happening consistently, and we’d like to make sure it’s working as reliably as your right one. Please don’t hesitate to reach back out to our team so we can continue troubleshooting and get this fully resolved for you.

You can contact us at 888.780.3450 or info@hear.com—we’re here to help every step of the way.

Thank you again for choosing hear.com!

Curtis, Customer Success Team

Dear Stuart,

Thank you for taking the time to share your feedback!

We’re sorry to hear that your experience hasn’t fully met your expectations, particularly regarding sound quality and overall value. Our goal is always to provide both excellent products and a supportive, pressure-free experience, so your comments are important to us.

Our Customer Support team attempted to call you using the contact information we have on file. Please give us a call at 888-780-3450 or email us at info@hear.com, as we’d really like the opportunity to better understand your concerns and assist you in any way we can.

We’re committed to helping you get the best possible experience and would truly value the chance to assist you.

Curtis, Customer Success Team

Dear Mr. Amelse,

We understand how inconvenient it can be to be without your hearing aids and to go through the repair and pairing process.

Our records indicate that a member of our team was able to connect with you to review your concerns, clarify the information you received, and assist with next steps. We’re glad we had the opportunity to provide support and work toward a solution for you. Our goal is always to minimize downtime and ensure you have the best possible hearing experience.

If you need any further assistance or have additional questions, please don’t hesitate to reach out to our customer support team at 888-780-3450 or email us at info@hear.com. We’re always here to help.

Curtis, Customer Success Team

Dear Mr. McLeod,

Thank you for your feedback. We’re sorry to hear about your experience and regret that you are dissatisfied.

After carefully reviewing your account and communication history, we would like to clarify a few important points.

At the time of your purchase, you agreed to a 45-day trial period, which concluded in April 2024. Alternative solutions were discussed during your in-person appointment early in the trial period, and the full trial period was available for you to evaluate whether the devices met your needs. Return requests must be made within the 45-day timeframe, and unfortunately, your request was received after the trial period had ended.

Regarding financing, the payment plan you selected is a separate agreement with the financing provider and remains in effect according to the terms agreed upon at the time of purchase.

After reviewing your most recent phone call with our team, we would also like to note that while we are always here to help, we expect all interactions with our team to remain respectful, courteous, and free from abusive language.

We encourage you to continue working with your provider to ensure you are getting the best possible experience from your devices. Please call 888-780-3450, and a member of our team will be happy to assist in scheduling an appointment with your provider.

Customer Success Team

Hi Robin,

Thank you for sharing your experience. We’re glad to hear that your hearing aids are helping amplify sound and speech and that the fit has been more secure compared to devices you’ve used in the past. It’s encouraging to know they’ve been an improvement for you overall.

We also appreciate you mentioning the moments when the sound seems to go in and out. Our team would be happy to help take a closer look. Please reach out to our Customer Support team at 888.780.3450, and we can walk through a few troubleshooting steps or arrange additional support to ensure your hearing aids are working perfectly for you.

Thank you again for your feedback and for choosing us to be part of your better hearing journey.

Curtis, Customer Success Team

Dear Richard,

Thank you for your thoughtful review and for sharing your experience. We're glad to hear that you’re pleased with the performance of your hearing aids and that they’re working well for you.

We also understand your concerns regarding insurance coverage and cost, and we truly appreciate your honesty—your insight is very helpful for others considering their options.

Regarding charging, you can rest assured that your hearing aids and charger are designed to prevent overcharging. Leaving them on the charger overnight is perfectly safe and ensures they’re fully powered and ready for the next day.

If you ever have questions about your devices or coverage options, our team is always here to help. Thank you again for choosing hear.com!

Curtis, Customer Success Team

Hi Marianne,

Thank you for sharing your experience with us. We’re so glad to hear that you found the pricing right when you needed a solution and that your hearing aids have been delivering great sound quality. It’s also wonderful to know that the rechargeable feature has been convenient and that our team members were helpful and supportive throughout your journey.

If you need any assistance maintaining your devices, please reach out to our support team at 888.780.3450, and we would be happy to walk you through the cleaning process and any adjustments so you feel completely comfortable maintaining your devices. Our goal is to make sure your hearing aids continue to work their best and that you feel fully supported along the way.

Thank you again for your feedback and for choosing us to be part of your better hearing journey.

Curtis, Customer Success Team

Hi Ray,

Thank you for sharing your experience! We’re so glad to hear that visiting a nearby location made the process convenient and that your in-the-ear hearing aids are working well for you. It’s wonderful to know you’re hearing better and finding them easy to use. We truly appreciate your feedback and are happy to be part of your hearing journey.

Curtis, Customer Success Team