Hear.com Reviews
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About Hear.com
Hear.com sells high-quality hearing care and medical-grade hearing aids from eight manufacturers. The company has worked with more than 200,000 customers to help improve their hearing and quality of life. Hear.com offers financing options and a 45-day no-risk trial so customers can experience how medical-grade hearing aids can make a difference in their lives.
- 100% money-back guarantee
- 45-day trial
- Financing options
- Provider network not available in Alaska or North Dakota
Hear.com Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 22, 2026
I came across Hear.com on an online advertisement. I was wintering in another state and they were able to deal with me and do everything virtually. It was very convenient. Also, their customer service team was excellent.
Dear Sally,
Thank you for sharing your experience with hear.com. We’re so glad our team was able to make the process easy and convenient for you, even while you were wintering in another state.
It’s wonderful to hear that the virtual experience worked smoothly and that our customer service team provided excellent support along the way. We truly appreciate your feedback and your trust in hear.com.
Curtis, Customer Success Team
Reviewed April 20, 2026
The hearing aids were excellent but I was disappointed that they charged my bank before the trial was even started. Now after sending them back I have to wait to get my money back and my account is $4250 dollars short.
Dear Sandy,
Thank you for your feedback—we truly appreciate you sharing your experience.
We’re glad to hear that you found the hearing aids themselves to be excellent and that your interactions with our team were positive. We understand your concerns regarding billing and timing, and we’re sorry for any frustration this may have caused.
To clarify, we offer a no-risk trial with a 100% money-back guarantee. The trial begins after your fitting appointment, and payment is processed at that time. If the devices aren’t the right fit, a full refund is issued once they are returned.
We see that your devices are currently en route to our Logistics Center. As soon as they are received, your refund will be processed. Please note that refunds typically take 5–7 business days to reflect, depending on your bank.
If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help.
Curtis, Customer Success Team
Reviewed April 18, 2026
I read an article in The New York Times that recommended Hear.com and I was out of town when I decided on them. It was over the Christmas holidays and we were with our kids in Texas. When I called, they didn't have any local audiologists in Albuquerque, where I live. So, I did everything with them online. My hearing aid goes in the ear but the main part is behind the ear. I like that they’re rechargeable. My previous hearing aids required batteries that were a pain in the back. The sales reps were all very good. When I had to postpone my initial phone call with the audiologist, the customer service reps took good care of me.
I liked my hearing aid well enough that my husband decided to get some, too, and when he called, there was an audiologist here. I went with him to his appointments, and the in-person audiologist was a much more thorough experience than the telephone or Zoom audiologist that I had, although she was very pleasant and did her job. To be able to watch the in-person audiologist demonstrate and to give lots of explanation was very useful and I have recommended, if at all possible, to see one.
Dear Gwen,
Thank you so much for taking the time to share your experience!
We’re so glad you chose hear.com and that our team was able to support you—even while you were out of town during the holidays. It’s wonderful to hear that you’re enjoying the convenience of rechargeable hearing aids and that our customer service team took great care of you along the way.
We also truly appreciate your balanced perspective on both virtual and in-person care. While we’re happy we could provide a smooth remote experience, we agree that in-person visits can offer an added level of hands-on guidance and demonstration when available.
It means a lot that you’ve recommended us and that your husband also chose to move forward with hearing aids. Thank you again for your trust and for sharing such valuable insights!
Curtis, Customer Success Team
Reviewed April 10, 2026
Be careful! Read the reviews on BBB, TrustPilot and this website carefully. My personal experience is the following: On day 32 since my first audiologist fitting (day 10 from my last fitting), I sent them a text that I was not happy with the hearing aids, I heard nothing back from Hear.com. Upon returning from trip, I had to call them. This was day 50 from first fitting, day 28 from my final fitting. They told me I was over the 45 trial period.
I challenged my credit card payment for $3,975. In reply, they sent a 24-page version of the Purchase & Delivery Receipt (PDR) and letter to Capital One. In actuality, the Purchase & Delivery Receipt was 11 pages, and I believe the extended version of the PDR was a major factor in Capital One not supporting my claim for reimbursement. The 45-day return period is in very large print in reading the PDR under the Complete Advisements section it says: "3) This assistive device is warranted to be specifically fit for the particular needs of you, the buyer. If the device is not specifically fit for your particular needs, it may be returned to the seller (Hear.com) within 45 days of the date of the actual receipt by our or completion of fitting by the seller, whichever occurs later." I had four fittings with the audiologist before I returned their testing/communication equipment.
My phone call was 28 days from my last fitting. If you will look into the different mediation websites like ConsumerAffairs, you will find that Hear.com is experienced with challenging the return of the hearing aids and the refunding your money. In all my communications, they have failed to acknowledge the above in the Complete Advisements section. I will be taking legal action in the next two weeks in Florida. One of the replies from Hear.com was that they sell thousands of hearing aids each year. Obviously, they are a very successful company; however, if you take my situation and apply it to 19 other hearing aids purchasers, that is (20 x $3,975) is $79, 500 that they keep.
Mr. Kirby,
We thank you for your message; however, our position remains the same as the last communication our team sent you on February 6th.
Despite your repeated assertions, the facts remain unchanged and fully documented. You were provided all necessary information and opportunity to return the hearing aids within the 45-day trial period and chose not to do so.
The record is clear:
• You were provided a 45-day trial period, which exceeds the 30-day period you now reference.
• You did not make a clear, definitive request to return the hearing aids within that period.
• You did not return the hearing aids within that period.
• Your credit card issuer, Capital One, independently reviewed the dispute and ruled in hear.com’s favor.
Your October 25 message stated that you “might be returning” the hearing aids after travel. That language is explicitly conditional and does not constitute a return request under the agreement you signed. A possible future intent does not preserve refund eligibility—particularly when the product remains in the customer’s possession beyond the return deadline.
You then chose to leave the country for 11 days during the trial period and did not attempt to return the hearing aids until more than three weeks after the trial expired. hear.com is not required to suspend contractual deadlines due to personal travel decisions.
Your repeated claim that you did not know how or where to return the devices is demonstrably false.
On October 16, 2025, you successfully returned a hear.com tablet to a UPS Store using a prepaid return label provided by hear.com. At that time, you were given the means, carrier, and process for returning hear.com equipment. This establishes that you knew:
hear.com provides prepaid UPS return labels, and
hear.com must be contacted to obtain them.
If you did not have a return label for the hearing aids, you unquestionably knew who to contact to request one. You did not do so within the trial period.
Return instructions and labels are issued only after a qualifying return request is made within the trial window. A full review of all recorded calls, emails, texts, and chat records confirms that you never requested return instructions, a return label, or authorization for the hearing aids during the 45-day trial.
You later mailed the hearing aids without authorization, after the trial period, and to an address not designated for returns. That action does not create refund eligibility, does not toll contractual deadlines, and does not obligate hear.com to issue a refund. The devices were returned to you because they are your property.
Your reliance on Florida statutes is misplaced. You are an Arizona resident and were treated by an Arizona-licensed provider. Arizona law governs this transaction. Even if a 30-day period applied—which it does not—your October 25 message would still fall outside that timeframe based on your own fitting dates.
Allegations of misconduct, manipulation, or bad faith are unfounded and rejected in full. hear.com complied with the signed agreement, applicable law, and standard business practice. This conclusion has been independently validated by Capital One.
hear.com will not accept a return, will not issue a refund, and will not revisit this decision.
No further correspondence will change the outcome.
Your hearing aids remain your personal property. Should you wish to use them, complimentary support services remain available to you. Otherwise, we consider this matter concluded.
Reviewed April 7, 2026
I’m disabled and it’s difficult for me to find a ride to a doctor. And Hear.com had everything in one box, including a mini laptop where I could talk to someone and they could explain how to do everything. Claire, the gal who was doing the tutorials, was very good. My only problem is the cost. I got the in-the-ear hearing aids and they’re expensive. But I like that I can hear now. It was very good dealing with the customer service rep, Jonathan. He was very informative. It was a good and easy experience with Hear.com. If people can't travel as I did, they should use them.
Dear Karen,
Thank you so much for sharing your experience!
We’re truly glad to hear that our at-home solution made the process more accessible and convenient for you. Being able to connect with your audiologist from home and receive step-by-step guidance is something we’re very proud to offer, and it’s wonderful to hear that Claire and Jonathan provided such helpful support along the way.
We also appreciate your honest feedback regarding cost. We understand that hearing aids are an important investment, and we’re glad to know they’ve made a meaningful difference in helping you hear again.
Thank you for your kind recommendation and for trusting hear.com—we’re always here if you need anything!
Curtis, Customer Success Team
Reviewed April 6, 2026
This is my first time using a hearing company, so it’s hit and miss and luck of the draw. I like certain things with technology, so I went with Hear.com and got the behind-the-ear hearing aids. They're doing their job when I use them every day. The only thing I'm not happy with is that I have trouble with the software a little bit on my phone. It’s possible that it’s the phone but I always have to reset the hearing aid and then, it will start working again. I don't know what's happening, but I've made a call about that. Pricewise, they’re on the high end. But this is my first set and I like some of the features, such as the dual processor.
Dear Larry,
Thank you so much for sharing your experience—we really appreciate your thoughtful feedback, especially as a first-time hearing aid user.
We’re glad to hear that your hearing aids are working well for you overall and that you’re enjoying features like the dual processor. At the same time, we understand how frustrating it can be to run into issues with the app or connectivity. We’re glad you reached out, and our team will be happy to help troubleshoot and get things running more smoothly for you.
We also appreciate your honest perspective on pricing and value—it’s important to us that you feel confident in your investment.
Thank you again for choosing hear.com. We’re here for you every step of the way!
Curtis, Customer Success Team
Reviewed April 3, 2026
I've been burnt $5,000 worth on two different hearing aids and it took me a long time to decide to go with Hear.com. But now, I am very pleased with them. The rep was terrific and got me informed. I have a problem with the left hearing aid and I've got to get back with them. A couple of weeks ago, it wasn't doing anything. I returned it and they adjusted it, and it helped the hearing. But now, it still helps some with hearing, but it doesn't pick up phone calls. Occasionally, it'll come through, and then it's just intermittent. But the right one works fine. I charge the hearing aids overnight and I use them all day. Since having the hearing aids, I can understand people. What used to sound like mumbling is now clear. I like being able to adjust them on my phone. If they’re a little bit loud, I’d tone them down. The hearing aids from Hear.com work, so it’s worth the money.
Dear Joel,
Thank you so much for sharing your experience—we truly appreciate your honesty and trust.
We’re so glad to hear that, after past frustrations, you’re now pleased with your hearing aids and that they’ve made such a meaningful difference in helping you understand conversations more clearly. That’s exactly the outcome we strive for.
We also appreciate your mentioning the issue with your left device. That certainly shouldn’t be happening consistently, and we’d like to make sure it’s working as reliably as your right one. Please don’t hesitate to reach back out to our team so we can continue troubleshooting and get this fully resolved for you.
You can contact us at 888.780.3450 or info@hear.com—we’re here to help every step of the way.
Thank you again for choosing hear.com!
Curtis, Customer Success Team
Reviewed March 30, 2026
Sales tactics are higher pressure- ie. used car salesman. The support is adequate but I purchased the high end ones as a backup pair. And the price and quality of the audio don’t match. The sound, no matter how often (4) they adjusted it-still tinny. I have Widex as my main.
Dear Stuart,
Thank you for taking the time to share your feedback!
We’re sorry to hear that your experience hasn’t fully met your expectations, particularly regarding sound quality and overall value. Our goal is always to provide both excellent products and a supportive, pressure-free experience, so your comments are important to us.
Our Customer Support team attempted to call you using the contact information we have on file. Please give us a call at 888-780-3450 or email us at info@hear.com, as we’d really like the opportunity to better understand your concerns and assist you in any way we can.
We’re committed to helping you get the best possible experience and would truly value the chance to assist you.
Curtis, Customer Success Team
Reviewed March 26, 2026
On the positive side, when they work, the Hear.com hearing aids worked well. Several points on the negative side: I have had them for about 2 years. Both batteries have now failed within 2 months of each other (Planned Obsolescence?) I cannot believe they designed them so you cannot change the batteries by yourself. I had to send them to Denver and they sent them to Germany. It took several weeks to get them back. Then when I tried to pair them, unlike any other device, you cannot pair them yourself. I first called their AI Fred, who sent instructions that did not work. I finally called and was told that AI Fred could not help. (COME ON! They did not program AI Fred to know that he could not help!!!!!) They had to send an iPad and you had to log on with an audiologist to pair them. This and the fact that you can find much cheaper alternatives means I cannot recommend their hearing aids.
Dear Mr. Amelse,
Thank you for your detailed feedback. We’re sorry to hear about the frustrations you experienced and appreciate you taking the time to share them.We understand how inconvenient it can be to be without your hearing aids and to go through the repair and pairing process.
Our records indicate that a member of our team was able to connect with you to review your concerns, clarify the information you received, and assist with next steps. We’re glad we had the opportunity to provide support and work toward a solution for you. Our goal is always to minimize downtime and ensure you have the best possible hearing experience.
If you need any further assistance or have additional questions, please don’t hesitate to reach out to our customer support team at 888-780-3450 or email us at info@hear.com. We’re always here to help.
Curtis, Customer Success Team
Reviewed March 13, 2026
Then send you to someone that tells you, "Oh yeah you need hearing aids." Which you don't, until you buy them, and find out, it's crap, and the hearing aids don't work. Then you want to cancel, and a refund, "Oh well too late. you committed to a financial plan.' Its too late.
Dear Mr. McLeod,
Thank you for your feedback. We’re sorry to hear about your experience and regret that you are dissatisfied.
After carefully reviewing your account and communication history, we would like to clarify a few important points.
At the time of your purchase, you agreed to a 45-day trial period, which concluded in April 2024. Alternative solutions were discussed during your in-person appointment early in the trial period, and the full trial period was available for you to evaluate whether the devices met your needs. Return requests must be made within the 45-day timeframe, and unfortunately, your request was received after the trial period had ended.
Regarding financing, the payment plan you selected is a separate agreement with the financing provider and remains in effect according to the terms agreed upon at the time of purchase.
After reviewing your most recent phone call with our team, we would also like to note that while we are always here to help, we expect all interactions with our team to remain respectful, courteous, and free from abusive language.
We encourage you to continue working with your provider to ensure you are getting the best possible experience from your devices. Please call 888-780-3450, and a member of our team will be happy to assist in scheduling an appointment with your provider.
Sincerely,Curtis
Customer Success Team
Reviewed March 11, 2026
I called Hear.com, and I was satisfied with what they were talking to me about. The hearing aids that I decided on are okay. I wear them behind my ear and then they come with a little wire that goes down to my ear canal. Performance- wise, it does help, but it doesn't restore my hearing. I like that they are amplifying the sound and other people's speech. As far as like the way it fits it, it's fine. Sometimes it slides out of the ear canal, but it's still within the ear. I've had hearing aids before that would just pop out of my ear and fall on the ground. These ones from Hear.com don't do that. So, it’s better. I need to call in and get some help on some of the stuff because sometimes they go in and out. I don't know if it's my hearing or if it's the hearing aid itself. So, I'm kind of confused on it.
Hi Robin,
Thank you for sharing your experience. We’re glad to hear that your hearing aids are helping amplify sound and speech and that the fit has been more secure compared to devices you’ve used in the past. It’s encouraging to know they’ve been an improvement for you overall.
We also appreciate you mentioning the moments when the sound seems to go in and out. Our team would be happy to help take a closer look. Please reach out to our Customer Support team at 888.780.3450, and we can walk through a few troubleshooting steps or arrange additional support to ensure your hearing aids are working perfectly for you.
Thank you again for your feedback and for choosing us to be part of your better hearing journey.
Curtis, Customer Success Team
Reviewed March 6, 2026
I went and made an order. However, I didn't realize that my Medicare did not cover Hear.com, so, I'm stuck with the price. I should have done my homework and gone through my Medicare before I ordered, but it's too late. The hearing aids are a good thing if I'm willing to pay $4,000. They're the most expensive in the market, but I'm pleased with the way they perform. I wish they were a little cheaper. But from what I got, they're good. I have a little box that charges them. I need to know if there is such a thing as overcharging the earphones because I put them on the charger at night when I go to sleep. Make sure that your insurance covers the hearing aids before you go and buy them.
Dear Richard,
Thank you for your thoughtful review and for sharing your experience. We're glad to hear that you’re pleased with the performance of your hearing aids and that they’re working well for you.
We also understand your concerns regarding insurance coverage and cost, and we truly appreciate your honesty—your insight is very helpful for others considering their options.
Regarding charging, you can rest assured that your hearing aids and charger are designed to prevent overcharging. Leaving them on the charger overnight is perfectly safe and ensures they’re fully powered and ready for the next day.
If you ever have questions about your devices or coverage options, our team is always here to help. Thank you again for choosing hear.com!
Curtis, Customer Success Team
Reviewed March 1, 2026
Hear.com's price was right. I had lost a hearing aid and I was desperate. I purchased in the ear with the earpiece behind the ear. I like the ability to charge them without batteries in the most wonderful way. As far as the customer service at Hear.com, I worked with Hartnett online. At the physical place, I worked with Maria. I've had a lot of communication with them. The quality of my hearing aids is very good. My only dissatisfaction is the fact that I can't just take my hearing aids in and say they need to be cleaned or they need to set this up and the other. I have to do a lot myself, and I don't like that. I have to get in this week. I've been out of state for a couple of months, and I have to learn how to clean my hearing aids.
Hi Marianne,
Thank you for sharing your experience with us. We’re so glad to hear that you found the pricing right when you needed a solution and that your hearing aids have been delivering great sound quality. It’s also wonderful to know that the rechargeable feature has been convenient and that our team members were helpful and supportive throughout your journey.
If you need any assistance maintaining your devices, please reach out to our support team at 888.780.3450, and we would be happy to walk you through the cleaning process and any adjustments so you feel completely comfortable maintaining your devices. Our goal is to make sure your hearing aids continue to work their best and that you feel fully supported along the way.
Thank you again for your feedback and for choosing us to be part of your better hearing journey.
Curtis, Customer Success Team
Reviewed Feb. 28, 2026
Hear.com had a store close to me where I could go try the hearing aids on. I got in the ear hearing aids and they seem to be doing very well. I can hear a lot better. I like the ease of putting them in and out, too. My experience has been very good.
Hi Ray,
Thank you for sharing your experience! We’re so glad to hear that visiting a nearby location made the process convenient and that your in-the-ear hearing aids are working well for you. It’s wonderful to know you’re hearing better and finding them easy to use. We truly appreciate your feedback and are happy to be part of your hearing journey.
Curtis, Customer Success Team
Reviewed Feb. 27, 2026
I got behind the ear hearing aids from Hear.com. They're expensive, but most hearing aids are. They're doing their job. Hear.com sent me emails reminding me that I could get in touch with their support group if I have any problems. There's a hearing aid place here in Boise where I went to be taught how to do my hearing aids and have them set up initially. I went back in to the rep one time because I was afraid I would do something wrong when I tried to change the little wax thing and I would break it. I'm happy with my hearing aids. I love being able to hear conversation, like if I meet somebody for lunch. I had a lot of trouble hearing them before because there's so much going on in the restaurant. Now I can hear them much better.
Reviewed Feb. 26, 2026
My hearing aids have two units in each set and they really do good. I can set the hearing aids and hear a good way away. My hearing right now is very significant and I hear very well. The only time I ever have problems is if it's in a big area with a lot of people talking, but I still get enough to understand what's going on. That's a big thing for me. Now, I'm the president of a congregation that has over 300 people in it. I really appreciate that even when the room that I preside in has about 215 people, the hearing aids allow me to talk back and forth with them and understand what they're saying.
I will recommend Hear.com to anybody here. It's a long-term care facility if people need it and I'm here as a resident. I brought my wife here two and a half years ago. She passed away, but I'm still sitting here and I'm the president this year. I can say great things about the hearing aids, and the people that I first worked with were outstanding. A big company like Hear.com can have a little mistake here and there and I understand that.
Reviewed Feb. 25, 2026
I have the behind-the-ear model, and the comfort is fine, but you have to be very careful that it doesn't come off. I think it should be shaped a little more to the ear because it’s sitting on the top. I put my hair back behind that ear, so I thought I lost it before, and I found it at home. They're comfortable. You can hear better with them. I knew I was a little bit hard of hearing, but I didn't realize how much until I started wearing them. They're a little bit too expensive, but I like them very much.
Hi Barbara,
Thank you for sharing your experience! We’re so glad to hear that your hearing aids are helping you hear better and that you’ve found them comfortable to wear. Many people are surprised by how much they were missing once they begin using hearing aids, and it’s wonderful to know they’ve made a positive difference for you.
We also appreciate your feedback about the fit and design of the behind-the-ear model. Comments like yours are very helpful as we continue working to improve both comfort and usability. If you ever feel that adjustments could help with the fit or security, our support team or your hearing care provider would be happy to assist.
Thank you again for your thoughtful feedback and for choosing us to be part of your hearing journey.
Curtis, Customer Success Team
Reviewed Feb. 24, 2026
I already had hearing aids and Hear.com offered a free trial, so I wanted to see if their products are better, and they're much better. They're substantially better than the Signia hearing aids, which I only purchased in 2024. With the ones from Hear.com, I like that I can adjust the volume just with the hearing aid itself. I had a lot of difficulty hearing conversations in crowds and in restaurants, and these new hearing aids were helpful. It's still a challenge but it's an improvement.
Hi Burton,
Thank you for sharing your experience! We’re so glad to hear that you decided to give our hearing aids a try and found them to be a meaningful improvement. It’s great to know that features like on-device volume control and enhanced performance in challenging listening environments, such as restaurants and crowded settings, are helping you hear conversations more clearly. We truly appreciate your feedback and are grateful to be part of your journey to better hearing.
Curtis, Customer Success Team
Reviewed Feb. 13, 2026
Hear.com had a lot of good reviews when I was doing my research and I got a hearing aid that I wear on my inner ear. It has been excellent. I like the different modes I can select for the different conditions I'm in. My left ear was bad and the right ear was getting there, and the hearing made a dramatic difference. My wife doesn’t have to repeat herself anymore.
Hi Steve,
Thank you for sharing your experience! We’re so glad to hear that your hearing aid has made such a dramatic difference for you. It’s wonderful that the different listening modes are helping you adapt to various environments and that you’re noticing clear improvements in both ears. And we’re especially happy to hear it’s made conversations at home easier—that’s what it’s all about. We truly appreciate you choosing us and being part of your hearing journey.
Curtis, Customer Success Team
Reviewed Feb. 12, 2026
Never entertain them! They behave like goondas. If you make an inquiry by mistake and share your phone number, you are finished. They will harass you day and night!
Hello,
Thank you for your message, and we apologize if our messages inconvenienced you. You have been removed from our contact list and will no longer receive any communications from our team. We wish you all the best on your better hearing journey.
Curtis, Customer Success Team
Reviewed Jan. 8, 2026
I have the hearing aids that hang behind my ear. They're wonderful. I can hear a stereo. I can hear a cricket fart 50 feet away. These things are astronomical. Being able to adjust them on my phone is the ticket. I can go from a surround sound to just voice, which drowns out all the background noise, and I like that.
I like being able to hear. Nothing's wrong with my left ear. I had that side of my head removed and when they reconstructed it, they did not reconstruct the ear canal straight to the eardrum. When I pushed my hearing aids in, they point straight at the eardrum, and I can hear perfectly. I hadn't heard in 20 years and it is unbelievable to me. Also, everybody says I'm not screaming at them anymore. I've already told 15 people about Hear.com. I'll even put the logo on my car and drive around. People that can't hear really need to know.
John, thank you so much for taking the time to share your story — what an incredible transformation. We’re truly honored to hear how much your new hearing aids have changed your life, especially after dealing with hearing challenges for over 20 years. Hearing that you can now pick up sounds as subtle as a cricket 50 feet away is absolutely amazing.
We’re thrilled that the behind-the-ear style is working so well for you and that the phone-adjustment features are making everyday listening easier and more comfortable. Being able to fine-tune from surround sound to voice focus is a game-changer for many, and we’re glad it’s made such a difference for you.
What means the most to us is hearing how this has improved your communication and your confidence — and we can’t thank you enough for recommending hear.com to so many others. Your support truly means the world to us.
We’re grateful to be part of your hearing journey, and we’re here for you anytime you need us. - Ashley, Customer Success Team
Reviewed Jan. 8, 2026
I did the set up online and it was a tele connect where we were on the computer back and forth. Then Hear.com sent everything that I needed for the hearing test. There were different changes I could make to put the hearing aid to make it fit, and everything was done on the computer, and the hearing aids were in there too. This is my fourth set of hearing aids, and I liked that it had a double voice system that will pick it up. When I was at a funeral service and I was sitting with my nieces and nephews, we had a big round table and I could actually hear the person talking next to me and the people across the table.
I like that the hearing aids are hooked up to my phone. I talk to my phone and the hearing aids are doing it in my ear so I can hear it. I've just had it for so many years and I can actually have a three-way conversation. This program is a lot easier to reset to what kind of place you're at, whether it's real busy or if it's not. So, I could always change the other ones, but I never got them right. But with these hearing aids, the more I work with them, the more I can change it.
Peggy, thank you so much for sharing such a thoughtful and detailed review! We’re thrilled to hear that your fourth set of hearing aids — and your first experience with hear.com — exceeded your expectations.
It’s wonderful to know that the dual voice processing system, quick online setup, and prompt delivery made the entire process smooth and efficient. We’re especially glad to hear how much the improved clarity in noisy environments has helped you rejoin conversations with confidence — that’s exactly what advanced technology like Horizon is designed to do.
The seamless connection to your phone, the easy environmental adjustments, and the convenience of rechargeable batteries are features we love hearing our customers enjoy. And we truly appreciate your kind words about our customer service team.
Thank you for recommending hear.com and for trusting us with such an important part of your life. We're always here if you ever need anything! - Ashley, Customer Success Team
Reviewed Jan. 8, 2026
I got the behind-the-ear hearing aids and I'm so pleased with them. They've been great. You put in, take them out at night, and charge them up. It's easy to turn the volume up and down. The customer service reps were awesome. They were really good and helpful. I felt comfortable with them. I like Hear.com.
Thank you so much for your wonderful review, Diane! We’re delighted to hear how much you’re enjoying your behind-the-ear hearing aids and how easy they’ve been to use — from charging them overnight to adjusting the volume.
It’s also great to know that our customer service team made you feel comfortable every step of the way, and that the tablet we provided helped make managing your devices simple and stress-free.
We truly appreciate your recommendation and your trust in hear.com. We're so glad your experience has been positive, and we're always here if you need anything! - Ashley, Customer Success Team
Reviewed Jan. 7, 2026
I called Hear and started inquiring about their hearing aids, and the more I inquired, the more interested I got. Then they sent the whole thing out here to try it. It was a big box. It was full of different things and I had to go on a screen with them and they explained everything to me, and they were extremely thorough, compared to the last experience I had with hearing aids. The sound was tremendous compared to other hearing aids.
I have the hearing aids that go behind your ear. Hear said that they didn't think the one that goes in your ear would be adequate for me for some reason. I didn't question that, but I was so used to putting it behind my ear, I just thought about those small things that go in your ear, and sure enough, I'd lose one, so I never questioned it. I just went by their advice. I had specific needs and my previous hearing aid weren’t fulfilling them, but these do. I'm glad I pursued going with Hear.com. Everyone that I came in contact throughout this process was more than cordial and polite. I'm well satisfied.
Hi James,
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to guide you thoroughly through the process and provide a level of care that stood out compared to your previous experience.
It’s great to know that your hearing aids are meeting your specific needs and delivering such an improvement in sound quality. We always aim to recommend the best solution for each individual, so we’re glad you felt confident following our guidance.
We truly appreciate your kind words about our team and are so happy to hear that you felt supported every step of the way. Our team is always here for you if you ever have any questions or need any assistance. Thank you for choosing hear.com—we’re grateful to be part of your hearing journey!
Curtis, Customer Success Team
Reviewed Jan. 7, 2026
The features of the hearing aids are all good. I can adjust them with my phone, which is a great asset. That fact that I can switch between universal and TV mode with the touch of a button is great. Also, the cost is very reasonable. Everything was excellent.
Thank you so much for your thoughtful review! We’re thrilled to hear how well your over-the-ear hearing aids are working for you — from the comfortable fit to the convenience of adjusting everything right from your phone. Being able to switch between universal and TV modes with a single tap truly makes everyday listening so much easier, and we’re glad you’re enjoying that feature.
It’s wonderful to know that our pricing, product quality, and especially the support from our sales and customer service teams made such a positive impression. Hearing that your new devices have significantly improved your life is exactly why we do what we do.
Thank you for choosing hear.com — we’re always here whenever you need us! - Ashley, Customer Success Team
Reviewed Jan. 7, 2026
I'm 77 years old and I've got a medical condition that led me to start having hearing loss. I bought a cheap pair of hearing aids and that was very foolish. I bought them online and they were only a couple of hundred dollar. They did absolutely nothing. I mentioned it to my primary physician and he told me about another brand that he was offering for all of his older patients. I went that route and within the first four months, I realized that it was a really hard sell program. I was told that I needed to upgrade on this and that. They said I had to pay $4,000 for this and an additional $1,000 for that, then I needed $500 for this.
At the time, Hear.com contacted me and I really investigated. I talked to my brother about it because he's an engineer and very good at technical things and when he found out it was this Horizon hearing aids that was being recommended to me, he said it was very good. Apparently, Hear.com is a civil rather than a military veterans organization that's offering availability to Hear.com Horizon and he told me to check them out.
So, I called the number and got a response from a very kind woman, Sarria, who really explained things very well. She recommended that I make an appointment with the local Hear USA branch. She was excellent. Then, I called and I got the hearing aid dispenser, Courtney, which was very nearby to my place. I drove over there and we talked. It was a good feeling to have reps who were both excellent. I immediately got the sense that they were concerned about how to really address the issues that I was having with this condition. So, I chose Hear USA and overall, I would recommend them.
Dennis, thank you so much for sharing your story and for taking the time to leave such a thoughtful review. We’re truly honored to be part of your hearing journey — especially after the challenges you faced with ineffective devices and high-pressure sales elsewhere.
It’s wonderful to hear that your brother pointed you toward Horizon and that our team, especially Courtney and Sarria, made you feel supported, understood, and confident in your decision. That level of care is exactly what we aim to deliver for every customer.
We’re grateful you chose hear.com and even more grateful that you’re experiencing the improvement and peace of mind you deserve. If you ever need anything, we’re here for you every step of the way. - Ashley, Customer Success Team
Reviewed Jan. 7, 2026
I needed a hearing aid and going with Hear.com seemed like a good idea at the time. I bought in-the-ear hearing aids and they help with my hearing. The cost seems reasonable, and the team at Hear.com was always very polite. It's been a good experience.
Thank you so much, Jacquelynn! We’re thrilled to hear that your experience with hear.com has been positive from start to finish. It’s wonderful to know that your in-the-ear hearing aids are helping with your hearing and that you found our team polite and supportive throughout the process.
We truly appreciate your recommendation — it means a lot. If you ever need anything or have questions down the road, we’re always here to help! - Ashley, Customer Success Team
Reviewed Jan. 7, 2026
I had the hearing aids earlier and they weren't working very well. We found this lady who convinced us that the ones from Hear.com were better, so we tried them out. Now, I hear things more clearly. But I have a problem with the adjustment that you get on the volume. I also had an issue with a couple of the little features like trying to get them to where you tap to answer a call. But I'm going in to see the audiologist today and they're going to fix that. Other than that, they're comfortable and I normally have them in by 5 o'clock in the morning. They make it easier to watch TV and to talk on the phone. I love them.
Thank you so much for sharing your experience, Linda! We’re thrilled to hear that you’re enjoying the improved clarity and comfort of your new hearing aids — especially knowing they’ve made everyday activities like cooking, watching TV, and phone conversations so much easier.
We’re also glad the minor volume adjustment was something you were able to work through. Our team is always here if you ever need additional support or fine-tuning.
We truly appreciate your trust in hear.com and are so happy to know you're satisfied with your improved hearing and understanding. - Ashley, Customer Success Team
Reviewed Jan. 7, 2026
The hearing aids work really well. They've got good, high-quality sound. They're pretty simple to operate. The apps for the programming to set the stuff is really easy. Before getting the hearing aids, I did the hearing test online with Hear.com. There was an app to go to and it was pretty simple. Then they set up the hearing aids and send them to you. It was a great product. I would buy it again. I've bought five different hearing aids, the really expensive ones to the really cheap ones, and these are far and away the best quality. I paid close to $3,000 for my first pair and these are comparable.
Thank you so much for sharing your experience! We’re thrilled to hear that your hearing aids are delivering excellent sound quality and that the fully online process — from testing to delivery — made things easier and more convenient for you.
It’s wonderful to know the devices fit comfortably, work seamlessly with the app, and stand out compared to other hearing aids you’ve tried across different price ranges. Hearing that our products have made communication easier and enhanced your daily life truly means a lot to us.
We appreciate your recommendation and your trust in hear.com. If you ever need anything or have questions down the road, we’re always here to help! - Ashley, Customer Success Team
Reviewed Jan. 6, 2026
I tried their hearing aids before. I wasn't impressed with their customer service. I returned the hearing aids. I keep getting text messages for what reason I don't know since I already tried their latest model. When they say they want to talk with me the call is dropped.
Ira, thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with the dropped calls and the continued messages after returning your hearing aids.
I understand you spoke with one of our Customer Support agents yesterday, and they apologized for the inconvenience. They have since removed you from all future communications to ensure the issue doesn’t continue.
We appreciate you bringing this to our attention, and if you ever need assistance in the future, we’re here to help — only if you choose to reach out. - Ashley, Customer Success Team
Hear.com Company Information
- Company Name:
- Hear.com
- Company Type:
- Private
- Year Founded:
- 2015
- Address:
- 396 Alhambra Circle, Ste S700
- City:
- Coral Gables
- State/Province:
- FL
- Postal Code:
- 33134
- Country:
- United States
- Website:
- www.hear.com
