FOLLOW US
Phonak Hearing Aids
Overall Satisfaction Rating
2.44/5
  • 5 stars
    20
  • 4 stars
    5
  • 3 stars
    6
  • 2 stars
    17
  • 1 stars
    38
Based on 86 ratings
SHOW RATING DISTRIBUTION

Need a good hearing aid?

    Phonak Hearing Aids

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    Need a good hearing aid?

      Are you this business? Learn more about ConsumerAffairs for Brands

      Phonak Hearing Aids Reviews

      Sort: Top reviews
      Filter by: Any

      A link has directed you to this review. Its location on this page may change next time you visit.

      Page 1 Reviews 1 - 10
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Oct. 2, 2019

      I purchased my 1st pair of Phonak Bolero B-90's in September of 2019, and these are the greatest, I bought the ear mold type with batteries, and I could not be happier, they're comfortable, and my hearing is the best it's been in a long time. The first hearing aid was just for one ear, as my hearing got worse I had to get a pair, so the background noise is at a minimum and yet I can hear a person talking to me in a crowded room, there's a switch for phone conversation, and I don't have to blare the TV. I tried Oticon the wire type and they drove me nuts, I went back 4 times for adjustment and just could not kill the background noise so the Phonak's have been a real blessing, they worked for me right out of the gate, I did go to a professional for hearing testing, and fitting and these have been a real charm.

      15 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: April 14, 2019

      High tone moderate hearing loss, aids since 2006. Have had, in sequence Siemens, Resound, Siemens, and now Phonak. Have also has trials of Starkey and most recently Signia (Siemens). Phonak Audeo B90 trialed 2 months ago. A huge improvement over previous aids. As next gen Phonak M aids due shortly, bought a used pair of B90’s with the intention of moving to M90’s when they became available. But I won’t at least not for the time being as these B90’s meet all my needs, and cost including programming 1/4 of what a new pair would cost.

      These are the first aids I have had that allow me to hear and UNDERSTAND what’s on the TV at any volume level. That in itself says it all. If you check the specs, the improvement from generation to generation of aids is often not great, with the exception of moving from thin tube to RIC aids, so bargains to be had. And of course you need an audiologist to do the programming, and they are a variable commodity! And as with any technology subject to failures, both intrinsic, and user introduced. And as always, choose your audiologist wisely, or consider doing it yourself, and yes it is possible.

      View more
      28 people found this review helpful
      Not sure how to choose?

      Get expert buying tips about Hearing Aids delivered to your inbox.

      Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
      We value your privacy. Unsubscribe easily.
      Are you this business? Learn more about ConsumerAffairs for Brands
      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 13, 2019

      I am embarrassed to say that I bought my Phonak hearing aids over a decade ago. I have a lot of natural hearing left, so I have an over-the-ear with an ear canal mold. I remember how amazed I was the first time I heard crackling paper. I had probably been missing that sound my whole life. I had some luck 2 years ago having them serviced at my doctor's office (yay HMO!!). They have been like the battery bunny, they keep going and going and going. I am finally financially able to replace them and will seriously consider the same brand. My experience with Phonak has been excellent!

      43 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 2, 2019

      I have a winter home in Chiang Mai, Thailand that is in a gated community with a very nice, large, and DEEP swimming pool. A few weeks ago I went for a swim and dove into the deep end of the pool. When I got home I realized I had not removed my hearing aids! By this time it was dark and the pool was closed. Next day I went to a department store and purchased a pair of swimming goggles. Went back to the pool and started searching the bottom of the pool for the aids. Miraculously there they were resting on the bottom of the deep end of the pool (about 8 feet deep!). They had been there for almost 24 hours by now.

      Fortunately, the COSTCO audiologist had pushed me to purchase a little hearing aid 'dryer'-- cost around US$35 --since I swim daily. I placed the aids and batteries in the dryer for the 30-minute drying cycle. To my astonishment they cranked up right away (even using the SAME batteries that went down with the ship!!) and have been fine ever since! I hope this water immersion has not done any significant damage. I guess time will tell. But I must say I was flabbergasted they still worked just fine! NOTE: purchasing that little 'dryer' accessory was a wise move if you are a swimmer like I!

      View more
      35 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 29, 2018

      Phonak Audeo B-Direct is the best I have experienced. 62 year old male-Lifelong wearer. TV connect-Great for shows-Music good. Live Music-Wow! Never knew what I was missing. Conversation-Excellent. Not perfect, but the best I ever had. I WANT to wear these!

      36 people found this review helpful
      How do I know I can trust these reviews about Phonak Hearing Aids?
      • 2,132,789 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Rated with 3 stars
      Verified Reviewer
      Original review: Oct. 15, 2019

      First, to be fair Phonak is the only brand of hearing aid I have owned so I don't know if concerns would also apply to other brands. Many features are great. I like the ease of adjustability. I like the length of battery life. I love the bluetooth connectivity. I can actually now watch TV; hear every word spoken and no longer have to rely on closed captions. So they work great as long as you stay indoors and do not engage in sort of physical activity. I'm an active person, however, spending a lot of time outdoors in my job as an ecologist, working in the yard, riding my bike etc. etc. The minute I start to perspire, the perspiration leaks into the hearing aids and they shut off. You can take the batteries out and see the liquid on their surface but simply drying them off doesn't work. It takes an extended period of drying.

      It is particularly frustrating when working or recreating with others outside as it is extremely difficult to converse. Being able to hear others is one of the main reasons I have hearing aids so frequently I find myself back to problems associated with impaired hearing. So if you stay indoors and do not engage in any sort of physical activity these will be great hearing aids for you. If, however, you do anything that results in perspiration you will be greatly disappointed. At the price Phonak charges, you would think they could engineer a way to better waterproof their devices to avoid such problems.

      View more
      7 people found this review helpful
      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 10, 2019

      My Audeo rechargeable are two years old and only hold a 3 hr charge. So I was looking at having the rechargeable batteries changed. Phonak wants you to go through an audiologist to service them, so I called an authorized dealer. Was told it would cost me $500 to have 'em sent in PLUS whatever the charge from Phonak would be. So the bottom line is what good are hearing aids if you have to spend thousands every year to keep 'em working?

      12 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 2, 2019

      I purchased Phonak Audeo B70 with CROS B a few months ago and switched to Starkey (the only other hearing aid with a CROS system, I was told) when the aid kept switching programs, primarily when on the phone, then later, in other settings. This was a problem since telephone is one of my primary sources of communication at work. The Starkey hearing aids had other flaws, so I recently switched back to Phonak Audeo. I have had them reprogrammed and followed all of the recommendations/guidelines, including locating and placing the receiver on the "sweet spot"; however, I am still encountering the same problem.

      An additional strange idiosyncrasy is that the sound of the dial tone has a hint of analogue to it, rather than digital. I was told that it is because the "autosense" picked up a change in position; however, I have never had that problem with my old hearing aid. While I like the CROS system and functioning of the Phonak Audeo in the other environments, I am totally dissatisfied with paying so much money for a system that is not telephone compatible.

      View more
      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 15, 2019

      Bought top of the range Phonak Hearing Aids which worked beautifully to start with, then started eating batteries and the volume control was intermittent. I bought them on holiday and couldn't return to the original shop, but Phonak's system is that the individual sellers are paid upfront for after-sales servicing while the aids are under warranty, so -- according to them -- you have to go back to the person you bought them from, or you need to pay for checks/repairs, even though the hearing aids are faulty. Unfortunately Phonak is part of a Swiss company (Sonova) and they don't reply to emails, so their complaints system is about as useful as their hearing aids.

      75 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 1, 2018

      The VA supplied me with a pair of Phonak hearing aids and they worked perfectly for 5 years. Then the VA supplied me with a new pair and again, they worked perfectly for 5 years. Today I picked up my third pair from the VA and they are rechargeable. I highly recommend Phonak.

      51 people found this review helpful
      Loading more reviews...

      Phonak Hearing Aids expert review by Shelley Webb

      Phonak is an international hearing aid manufacturer with subsidiaries and distribution partners in more than 100 countries. Founded in 1947, Phonak is a member of the Sonova group of hearing aid companies.

      • Convenience: Phonak is a leading worldwide hearing aid brand, so it is easy to find an audiologist or hearing specialist near you. Use the Phonak website to locate a provider, then schedule an appointment to find out what Phonak hearing solution is best for your needs.

      • Technological innovator: Phonak has developed multiple hearing aid technologies that are not available from other brands, including the Quest platform which uses unique binaural VoiceStream technology.

      • Smallest options available: In keeping with their focus on innovation, Phonak consistently produces some of the smallest devices on the market for those who want their hearing aids to be discreet. Its new Lyric in-the-canal device is the smallest on the market and is completely invisible when worn correctly.

      • Kid-friendly options: Phonak offers solutions for listeners of all ages, including infants, toddlers, school-aged children and teens. Phonak also has developed an iPad app to teach children with hearing difficulties and the people around them how to get comfortable with hearing aids.

      • Tinnitus help: For those with tinnitus, Phonak has developed several sound therapy options to help reduce its annoyance. Users can stream ambient sound from the Tinnitus Balance noise generator directly to their hearing aids, or use the mobile app without hearing aids to mask the ringing and buzzing sound.

      • Best for: aging listeners, people with acquired or progressive hearing loss and children with hearing difficulties

      Profile picture of Shelley Webb
      Shelley Webb Senior Products Contributing Editor

      Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

      Phonak Hearing Aids Company Information

      Company Name:
      Phonak Hearing Aids
      Address:
      4520 Weaver Parkway
      City:
      Warrenville
      State/Province:
      IL
      Postal Code:
      60555
      Country:
      United States
      Phone:
      1-800-679-4871
      Website:
      www.phonak.com
      Make the best choice, every time

      Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

      Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

      THANK YOU

      Keep an eye on your inbox, the latest consumer news is on its way!