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Phonak Hearing Aids

Phonak Hearing Aids
Overall Satisfaction Rating 2.39/5
  • 5 stars
    21
  • 4 stars
    5
  • 3 stars
    10
  • 2 stars
    20
  • 1 stars
    44
Based on 100 ratings

This company is not yet accredited. See reviews below to learn more or submit your own review.

Phonak offers hearing aids in a variety of styles, colors, sizes and technology levels. It designs hearing aids for children and teenagers, and the company provides custom fittings. Phonak also sells an invisible hearing aid, the Lyric, which is professionally inserted within your ear canal. Customers can choose hearing aids with Bluetooth features and rechargeable batteries.

BOTTOM LINE

Phonak offers a wide selection of hearing aids to suit every type of hearing loss. Its devices have multiple features, but the company doesn't provide prices online. Phonak has models for children.

PROS

  • Rechargeable batteries
  • Bluetooth-capable
  • Models for children

CONS

  • No prices on website

Top Phonak Hearing Aids Reviews We Found

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Rated with 4 stars
Verified Reviewer

Just received new Audeo aids today. ... Exam four weeks ago and installation today. So far, I love my new hearing. I've read the preceding reviews, so right now it's a wait-and-see game. I am impressed with the volume controls on each earpiece receiver. I'm happy with the Phonak devices so far.

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Rated with 5 stars
Verified Reviewer

I’ve had high tone moderate hearing loss and aids since 2006. I’ve had Siemens, Resound and Phonak. The Phonak Audeo is a huge improvement over previous aids. These are the first aids I have had that allow me to hear and understand what’s on the TV at any volume level. That in itself says it all.

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    Are you this business?

    What is Phonak?

    Phonak is a leading hearing aid manufacturer that offers cutting-edge hearing devices, including hearing aids for children and adults. Its devices offer clear sound, rechargeable batteries, smart device compatibility and wireless accessories to enhance your hearing experience. Phonak doesn't sell hearing aids directly, but you can check its website to see if there is a Phonak retailer near you. A local provider can help you choose and adjust to your new hearing aid, and you can reach out to Phonak customer service for additional questions or support.

    Phonak Hearing Aid models

    There are a variety of features available on Phonak hearing aids. Many models include smart device connectivity, a wide selection of colors and an emphasis on clear sound in any environment. Depending on the nature of your hearing loss and lifestyle, some models may be a better fit for you than others. For example, those with an active lifestyle may prefer Phonak’s rechargeable hearing aids that include a built-in battery that lasts up to 24 hours and only takes three hours to fully recharge.

    Phonak offers the following models of hearing aids:

    Phonak Audeo Marvel
    This receiver-in-canal hearing aid provides clear sound for those with mild to profound hearing loss. There are five Audeo Marvel models, all featuring smart device connectivity and customizable colors. Select Phonak Audeo models include rechargeable batteries.
    Phonak Audeo B
    The Audeo B automatically adjusts to the noise level of your environment, which allows for hands-free use wherever you go. This receiver-in-canal model is good for mild to severe hearing loss and includes the option for a built-in rechargeable battery. These hearing aids are smartphone-compatible and can connect to any Bluetooth phone.
    Phonak Virto Marvel
    The Virto Marvel is an in-the-ear hearing aid that is custom-fit to the unique contours of your ear for comfortable, discreet wear. Depending on the model, Phonak Virto hearing aids are ideal for mild to profound hearing loss. These hearing aids use a 10 or 312 zinc-air battery and do not have a rechargeable option. Virto hearing aids are available in titanium or a wide range of neutral colors.
    Phonak Naida Marvel
    This powerful behind-the-ear hearing aid offers strong amplification for those with moderate to profound hearing loss. It’s Bluetooth-enabled and resistant to water and dust.
    Phonak Sky Marvel
    The Sky Marvel is Phonak’s hearing aid for children and teens. It features a comfortable fit in a variety of colors. There are behind-the-ear models for mild to profound hearing loss, and some Sky Marvel models include built-in rechargeable batteries. These Phonak Bluetooth hearing aids can be connected to smartphones and other compatible devices to enjoy music, TV and more.
    Phonak Bolero Marvel
    The Bolero is a behind-the-ear hearing aid that provides a rich sound and comfortable fit. This hearing aid has the option for a rechargeable battery (for mild to severe hearing loss) or a replaceable 312 zinc-air battery (for mild to moderate hearing loss). Both options feature iOS and Android connectivity.
    Phonak CROS
    This single-sided hearing aid is designed to be worn in either ear to provide improved sound quality. Rechargeable batteries are available with CROS hearing aids, which are discreetly custom-fit or worn behind the ear.
    Phonak Lyric
    The Phonak Lyric is placed in the ear canal and is hidden from view. It provides a rich, natural sound and is designed to be worn full time for up to several months at a stretch. These devices aren’t ideal for everyone, so ask your hearing provider if Lyric hearing aids are right for you.

    All devices are covered by a standard one-year Phonak warranty. This covers any manufacturing or material defects, though your hearing provider may also offer additional warranty coverage.

    How much do Phonak Hearing Aids cost?

    Phonak's hearing aid prices are set by your local provider, but devices start at $1,199 and cost up to $5,000 for high-end models. Many audiologists provide complimentary hearing aid assessments and fittings. Check Phonak’s website to find a list of local hearing centers or ask your preferred audiologist about Phonak hearing aids. Additional features, such as rechargeable batteries and Bluetooth connectivity, and more powerful devices are more expensive.

    Many organizations offer assistance programs that can cover the full price of a hearing aid or help offset your costs. These programs are usually based on age or financial need. Many providers also offer health care financing to manage the cost of Phonak hearing aids, though you typically need decent credit to qualify for this option.

    How to buy a Phonak Hearing Aid

    The first step toward choosing a hearing aid is setting up a consultation with a local audiologist who sells Phonak hearing aids. You can find a list of local Phonak audiologists on Phonak’s website. The audiologist performs a hearing test and hearing aid consultation; many hearing centers offer these services free of charge. Once you’ve been evaluated, the audiologist recommends the best hearing aid for your needs and lifestyle.

    After you’ve selected a Phonak hearing aid, the hearing care professional calibrates the device to your degree of hearing loss and fits it to your ear. If the hearing aid needs to be ordered, it's delivered to the hearing center within one to two weeks.

    While Phonak devices are simple to program, they can be challenging for those who are unfamiliar with technology. A Phonak audiologist can show you how to program, clean and maintain the hearing aid, and they can also assist pairing it to your smart device if you have a Bluetooth-compatible hearing aid.

    Phonak Hearing Aids FAQ

    How do Phonak hearing aids work?
    The microphone on a Phonak hearing aid picks up sounds from the environment and relays them to the amplifier in your ear, which allows you to hear ambient sounds and voices clearly.
    What is a Phonak ComPilot?
    Phonak ComPilot is a wireless accessory that connects to a variety of audio sources to stream media and phone calls directly to the hearing aid. You can connect to your ComPilot via Bluetooth or direct input.
    What is a telecoil?
    A telecoil is a thin copper wire that picks up signals from telephones and loop systems at theaters, concert halls and other public venues. This allows you to bypass the microphone for phone calls and hear more easily in environments with a lot of background noise.
    How do you put a Phonak hearing aid in?
    To insert a Phonak hearing aid, hold the tubing near the earmold and place it into your ear canal. Then rotate the earmold and slip the receiver or hook behind your ear. If you have a Phonak Lyric hearing aid, this device needs to be placed by a professional.
    What maintenance is required for Phonak hearing aids?
    You should regularly clean your hearing aid with a soft, dry cloth and keep the device away from dust, water and anything else that may clog it. An audiologist can assist you with removing earwax residue from the device as well as any maintenance or repair needs.
    Do I need to get a fitting to buy a Phonak hearing aid?
    Yes, usually an audiologist will recommend a Phonak hearing aid fitting to ensure that the device is correctly adjusted and programmed to suit your hearing loss.

    Are Phonak Hearing Aids good?

    Phonak is a leading hearing aid manufacturer with a variety of devices available for those with mild to profound hearing loss. It offers an invisible hearing aid that’s both discreet and comfortable as well as Bluetooth-capable and rechargeable devices. It’s difficult to find cost information online, however, so you need to schedule an appointment with a Phonak audiologist for accurate pricing.

    Phonak Hearing Aids Reviews

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    How do I know I can trust these reviews about Phonak Hearing Aids?
    How do I know I can trust these reviews about Phonak Hearing Aids?
    • 2,382,822 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 2 stars
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 7, 2020

    I have the Phonak M90R. For the price, they aren't worth the money. My previous hearing aids masked the tinnitus. These don't mask anything. The ringing is driving me nuts. The one good thing about them is the Bluetooth feature!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 14, 2020

    I purchased a pair of Audeo B90 Phonak hearing aids on 2-7-17. Today 7-14-20 marks the four time in less than three years that the units have been sent back to the factory. The past three times the units have been totally rebuilt as per the work ticket by phonak. I've spent 5k on these devices and I'm not impressed with the reliability of the product. Phonak claims the units work as designed.... I disagree. I will need new aids soon and they will not be phonak.

    10 people found this review helpful

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      Rated with 3 stars
      Verified Reviewer
      Original review: July 8, 2020

      These Odeo Marvel 13T's are my 3rd set of instruments that I've had, first Phonak. First the pros. Very comfortable, the automatic setting takes care of about 75% of my hearing needs. Phone streaming is OK at best, helps me know when I receive a phone call, weather/sweat resistance is very good. Battery life averages 6-7 days. Easy to clean. Local audiologist is phenomenal.

      CONS, don't try to contact Phonak directly you'll never get a response nor does my audiologist. While streaming during phone calls if there is any background sounds the person on the other end hears the background sounds and not me. The phone app will not let me adjust this out during a call. When I customize a feature on the app then close the app the customized setting is not saved.

      Because I attend many conference meetings I looked into purchasing the Roger Microphone to help me hear conversations - 1500.00 is way too expensive. For the price of these units, I would expect more customer support than what I or my audiologist have been receiving from Phonak. I have received surveys 3 times from Phonak and I have begged them to call me and have not heard from them nor has my audiologist. Take a look at their website and see that they can't be contacted unless they send you a survey. Because of the very poor customer support, I will not be replacing what I have with more Phonaks unless their customer service greatly improves.

      9 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: June 18, 2020

      My Audeo V hearing aids are less than 4 yrs old. The Phonak app stopped supporting my aids in January 2020. Now, for adjustment, I have to see an audiologist rather than make a quick change on my iPhone. Poor customer service for a $6000 investment. I expected better. Who stops support after only 4 years??

      14 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: March 29, 2020

      Every time I perspire the batteries go dead. Sent the unit in for repair and came back with the same problem. Perspiration equals dead batteries. If new batteries are inserted they last twenty minutes. Otherwise they work fine.

      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: March 3, 2020

      I buy 10 June 2017 Phonak Audeo V50 -312T (pair). I buy from Québec Government the pair $2,680. can, and the quality is of this product is cheap and the technologie désuet since 2013. The government by a balance of stock for around $200 each and service included. If you make the equation I paid $2,260. for service and audiologist profits. I can understand why Phonak is not fair with ours consumers, cause the real customer it's not the government but me the person paid for (all money is mine.,) government. It's me. But the person need the Phonak service and pay the products is me always. Please don't make your salvage in Quebec Canada. We can buy from Costco and you say why.

      6 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Feb. 8, 2020

      I have had a pair of Phonak Virto B70 hearing aids for 2 months. During this time, frequently only one of them has worked. When I insert them, sometimes they make a chime, sometimes they don't. Sometimes one makes a chime, but the other doesn't. If they don't chime, it means they aren't working. So, frequently, only one of them is working. I take it out, check the battery, etc. Occasionally it then starts working, for no apparent reason since I didn't really do anything except open and close the unit.

      I took it back to the retailer. The person there took it in the back for a couple of minutes, and brought it back working. Said there was nothing wrong with it as far as they could tell. It then worked for about a week, and stopped working again - or working only intermittently. Again, sometimes it is on, but often it won't turn on. I'm going to return it tomorrow. I presume they will now send it out to a technician for 'repair.' I'm not happy about that, because a piece of electronic equipment that costs several thousand dollars ought to work better than that. Anyway, my conclusion is that this product is not as good as it should be. By the way, when they both work though they work really well to restore my hearing. Company must do better to improve this product.

      23 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 26, 2020

      I got my right Phonak hearing aid in May, 2019. It is now January, 2020. I was told my left ear had such poor hearing that it would be useless to get an aid for it, hence only the right hearing aid. Initially I heard all of the background noises very loudly, no matter how I tried to adjust the volume. I went to the audiologist and she made an adjustment but said she wants me to hear the background noises. Fine, but what good is that when I can hear the background noises so loudly and hardly hear anyone speaking. Also, the hearing aid works intermittently. I thought it was a problem with my iPhone and the Bluetooth, so I upgraded to the iPhone 11. Still works only sporadically and I cannot figure out what the problem could be.

      I keep it in the dehumidifying jar when I don't wear it. I do not wear it when it is raining or snowing. I am extremely careful with it. I know I need to go back to the audiologist but I don't really like her, considering her response regarding background noise. So, now I am stuck with a $3000 piece of garbage. I am so frustrated I am sorry I wasted my money on this hearing aid. My sister is now experiencing hearing loss, too, but I advised her to just deal with it because having a hearing aid is not a sure thing and is very expensive. I wish I had never bothered with this junk.

      32 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 24, 2020

      I'll try to keep this short. I bought the aids in April 1999. For the first 4 months they worked beautifully. Then one would not turn on. I had to return it to the purchase provider. It took several weeks to get repaired because Phonak was out of parts AND complete hearing aids. I can't even imagine how an international company can run of repair parts.

      After 4 weeks it was returned with an invoice that said that basically everything but the case was replaced. The repaired aid had such poor sound quality it was basically useless and I could no longer hear the TV, people in business meetings, or in restaurants. Back it went and was returned with a promise that I would hear people better because it was misadjusted. Back to me after 2 weeks. It was worse than before even though the speaker had been replaced again.

      Now, 6 months later I still have no working hearing aids. I called Phonak (USA) and was told that they could not help me, that they only work with providers. The provider told me that her Phonak rep was the problem spot. I was just told that I had to return both, AGAIN, and new ones would be sent to me but the provider is on vacation until Jan 30. Her helper will not even return my phone call, after 2 days. I am in limbo with no one at Phonak willing to help. There seems to be nothing I can do.

      23 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Jan. 11, 2020

      I am reviewing the Phonak Audeo M-70r for both ears with the added TV connector at the tv. I been using these for 10 weeks and have had good results. The aids fit behind the ear with a small wire to the hearing tip that hides very well and goes into the hearing canal. The aids Bluetooth to my Android phone which gives me crystal clear handsfree telephone conversations. The phone has to be close by. I've also used it for music from my phone.

      The added purchase of the TV connector was a good investment and very easy to use, even though the office paired them up before I got home. The connector works up to 12-15 feet through a wall and automatically connects and disconnects. I can adjust the volume by pressing one of the two buttons on the aid. I noticed others in the room liked the TV volume set at #10 which still was tiring with aids to listen too. The connector stops that and makes tv time lots more enjoyable and the TV volume can be set as low or mute because my adjustment is independent. I now hear stereo from my two aids clearly like I'm at the movies. My only complaint is I can't shut the connector off at the aid which sometimes would be a nice feature.

      The aid is super nice, even though these are the only aids I have ever owned or tried. I hear sounds I've been missing for years. Been super nice in group settings, like restaurants. Almost too good. Some noisy restaurants I've even turned them down. With my smartphone, I can adjust the hearing to focus straight ahead and make a couple other adjustments, then save it for the future. I like this feature. The aids have made my restaurant experience much more enjoyable. Having a quiet talking friend, I can now carry on a conversation that's not so extremely exhausting.

      This model aids are rechargeable and last me 15 hours and still have 40% or more charge left. My audiologist said he highly recommended this style and that he also recommended this model to his family members. This office I dealt with has a very high rating which made me feel comfortable with his recommendation. The exam was very extensive also. Wearing eyeglasses all my life, the aids, particularly the right side, have hurt my ear now and then but seems to be diminishing. I believe if I would of really made a big mistake by not going Bluetooth aids. In this case, the more bells and whistles lets you enjoy these pricy items.

      24 people found this review helpful
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      Phonak Hearing Aids author review by Shelley Webb

      Phonak has a solution for all types of hearing loss. It has seven product lines: Four lines cater to those with profound hearing loss and one serves single-sided deafness. Consult with your local provider about financing options. Phonak’s website also provides a list of organizations that may be able to assist you financially.

      • Products: Seven model lines are available, featuring receiver-in-canal, in-the-ear and behind-the-ear styles. A completely invisible design, called the Lyric, is also available. Phonak sells the CROS, as well, which is for people with single-sided hearing.

      • Features: These hearing aids are available with rechargeable batteries, Bluetooth compatibility and smartphone connectivity. Some models are water- and dust-resistant, and there are options for colors.

      • Trial and warranty: Phonak offers a one-year warranty on all hearing aids. Check with your local provider to learn if a free trial is available.

      • Locations: There are no physical locations for this company, but customers can find a local seller on its website.

      by Shelley Webb Senior Products Contributing Editor

      Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

      Phonak Hearing Aids Company Information

      Company Name:
      Phonak Hearing Aids
      Address:
      4520 Weaver Parkway
      City:
      Warrenville
      State/Province:
      IL
      Postal Code:
      60555
      Country:
      United States
      Phone:
      1-800-679-4871
      Website:
      www.phonak.com