Phonak Hearing Aids

I purchased PHONAK hearing aids at COSTCO. I lost them and went to Costco, they checked and found out that my warranty ran out yesterday, COSTCO WAS CLOSED ON SUNDAY. I was there on Monday, Costco called Phonak, they refused to do anything to help me. I found out that Costco quit doing business with Phonak. So they would do nothing to help me. I was told that this sort of thing happens frequently and was honored all the time. At all costs stay away from PHONAK.

Purchased. Phonak CIC from Costco. This was my third CIC purchase. The first two were Rexton & Oticon. Was informed that if I wanted a true CIC I would need to delete common features like Bluetooth, ability for both aids to link, and clarity. Phonak increased sound but did not provide clarity of communication, background noise blockage, etc. They simply increased the volume. Still can’t understand what some people are saying like I was with my first two CIC hearing aids. I would encourage people not to purchase Phonak. Rexton & Oticon were far superior for clarity, volume, background noise, etc. I was surprised that Phonak seemed to regress regarding features.

I have moderate hearing loss with tinnitus. These just add to the problem. Now I have hearing loss, tinnitus, feedback, and can't understand anything. The feedback is absolutely horrible. Everything you hear is exactly like listening to a blown speaker (even at the lowest setting). The Bluetooth function is about 25% reliable, at best. I have tried on multiple iPhones with the exact same results.

I was wearing Phonak hearing aids for several months hoping to get used to them. However, the quality of sound was bad and they would stop working every month. It was a problem listening to a phone because the aids would transfer a lot of noise, but the actual sound. Besides, the bad sound would make a lot of pain to my ears.

They started out as rather good hearing aids, I can hear! These are the Phonak Virto B70. They have quit working several times in the three years that I've had them. Now that they are no longer under warranty Phonak charges outrageous prices to have them fixed, yes, I'm glad they are fixed but I'd like everyone to know they charge 26.99 to ship directly to me, and an additional 19.99 shipping charge. They had to be shipped as I live 90 miles from the nearest Hearing facility. I did call them, and they said that is their policy, ridiculous! A total of $46.98 to ship one hearing aid to me.

I bought a Phonak hearing aid in 2020 when they were even more expensive and have had the experience of having one fall out of my ear ever since. I have asked two audiologist about adjusting it and the answer is the same. Until the company makes a wire (plastic piece for the device that helps keep it in your ear) that is smaller than their size zero there is nothing we can do with this device. Customer service for Phonak did not need further information about what I was referring to but promptly replied with the answer that perhaps a custom made device might be the answer. They also stated they are unaware of this being a problem. Seems like a rather easy fix even if there are only a few of us that need it?

I have purchased supposedly "state of the art" Phonak hearing aids. I have been back to the retailer a number of times to complain about the fact that they simply magnify blur. They are good for streaming news program on TV but useless for the likes of movies where there are multiply people engaged in conversation. I still can't hear conversations around a table or in a group of 2 or 3. I have to be face to face with the person with whom I am speaking. I am unable to hear conversation once a microphone is used - the result is just a jumbled mess. My aids are 14 months old and now I have one that is not even able to be switched on. I would advise consumers to purchase a bottom of the range product because the money spent on the top range aids is a total waste - they do not work. I can't even keep mine in my ear - they fall out!!!

To be clear, I'm not sure the hearing aids are the problem. I believe the failure is corporate communications. Phonak has advertised these aids can be adjusted via phone from a provider but just try and find someone to do it. Phonak hasn't even sent me one name of a person that can do that. Three contacts and all I got was a link that wouldn't open. I've tried contacting them multiple times with no results. They got my money and I've got a pair of lousy paperweights. I tried to communicate to Phonak I need a phone number and name of an audiologist that does phone adjustments. I only got the lousy link and no further response. Those are the results after 4 contacts with the company. As far as the hearing aids, I can tell you telecoil on hearing aids is useless. I bought the ones with telecoil in hopes of getting a better understanding of voice in theaters. Don't waste your money. Trying to hear with telecoil is worse than without.

A lot of experience involves the hearing provider. In my case he was not familiar with the Phonak brand which my insurance would pay for. It seems he likes to push the 5 grand or more versions. That seems to be common in the industry. Most are like our version of used car salespersons before carmax. Promise you and not deliver after the sale. I have these aids for 3 days now after my oticon aids were lost. It took over 3 months to get these which is another issue. Why the long wait? I'm getting a lot of feedback noise and the mics pick up outside noise when I'm on a phone call. The domes are a lot smaller with these aids which might be the issue and lowering the sound helps but one of my ears is bad the other good.

I purchased a pair of PHONAK hearing aid, which has BlueTooth built-in. I have it probably more than 6 months to a year. In this pair of hearing aid, one is a Master and the other is a Slave. The software which controls both hearing aid is located on my iPhone. I can adjust the volume of each hearing aid from my iPhone. It is a high-tech staff. When this pair work normally, it is the most excellent hearing aid I ever have had, but it has reliability issue. I sent it back two times for repair or replacement but the same problem after repaired/replaced. It was always the slave side, the volume came and went. It is very frustrating that in one minute, I could hear the speech, and next few minutes it totally cut off. I will not recommend using this product.