Phonak Hearing Aids Reviews

Have Phonak I90 about 5 months, they worked good for about 3 months. The last month it has been a Nightmare. Can’t get them to pair with my iPhone, deleted the app and deleted the Bluetooth connection. Works for a few days then it doesn’t. VERY FRUSTRATING AND ANNOYING!

I have been using Phonak hearing aids for a couple of years now. They have been sent out for repair a couple of times. These are rechargeable hearing aids which for me is good. They have had numerous problems with Bluetooth connectivity. Luckily my prescription is covered by WorkSafe BC so not out of my pocket.

I purchased a pair of Phonak 50 and returned them four days later. The sound quality was great but 3 out of the four days they wouldn’t turn on. Like many computer electronic devices and systems today they are unstable. My transistor radio always came on when I turned the dial, not so with modern electronics and phonak hearing aids fall into that pit too!

Absolute waste of $5,000. Haven't even had them 6 months and they're nothing but constant problems. Should have just went with a cheap hearing amplifier. Very big satisfied and never recommend him to anyone.

I have had these for less than four years and now the one battery is dead and I have to buy a new battery!!! Was told they don't even make my model anymore and when I bought them they didn't make them anymore!!! The company knew this when they sold me the h.a.!!!! Now I have to get a new battery and I assume and you know what assume means!!!! The other one will be going!!!! The company has no integrity, no respect and are very dishonest and are very unproffesional!!! They are money gouging!!! I see some of the reviews and the customer service is also terrible. So what does that tell a person!!! Won't waste my energy on customer service as what I see they won't even try and fix any of the problems!!! They want the money and run!!!! Be aware!!!

I used to wear a Blamey Saunders hearing aids but the Phonak group bought the business and killed the B-S hearing aids, replacing them with their own. I bought a Phonak set as a spare but rarely wore them because the sound quality, mainly with music, is so inferior. In these days of integrated circuits, few people concentrate on the specs of an audio device, expecting it to be near-perfect. If Phonak published the distortion figures for their hearing aids, I doubt anyone with any knowledge of audio would buy them. The sound quality is just awful.

One of the aids is still working one year later. That would be the right one. The left one quit about two months ago. All in all the left one had about 20 hours of use total. Just looked up the purchase date was one year and 11 days ago. They are very delicate and more of an amplifier than anything else. I am not going to pay the copay when I haven't got 20.00 dollars of use out of them.

I've had Phonak's top of the line Audeo .I90 Sphere hearing aids for about six months now. I've had others, for much less money, but IMO, there's no comparison. These opened up a new world for me. Only downside is cost; they're expensive. However, all the complaints I've read about are either wrong or relate to old and/or low end models. Mine are rechargeable, turning them on or off is dead simple, just hold the lower button on either one for a few seconds and they power down. Same thing turns them back on. Or they turn off when put in the charger, and on again when removed. And the charger is amazing - has a battery in it, so when you travel, it's good for 3-5 recharges without plugging in.

This is the second time I buy Phonak hearing aids (first were Audeo V50). I bought on March 25 a pair of Audeo L90-312. In 3 months my left hearing aid produced white noise for no reason. Sent it back for repair and received it after 2 months!!! Today my right hearing aid stopped providing any sound while the volume keys are working and it can be connected to Target. I am pretty sure that it has problem with the amplifier and it should be go back to this ** Brand and wait for another 2 months. Stay back from Phonak.!! They don't show any respect to people with hearing disabilities with their extremely long repairing times. Also for a 6000$ you should wait for at least 6 year durability on their electronics.!! Phonak is acting like a scam brand for Temu now. STAY AWAY!

Phonak used to stand for reliable hearing aids. Not anymore. I’ve gone through three Phonak hearing aids — all of them failed because there’s no proper on/off switch. The only way to power them down is by pulling the battery out, which wears out the contacts and causes the devices to stop working. Each replacement cost me thousands of dollars. To make things worse, customer service has been unhelpful every time. The standard response is “send it for repair,” followed by long delays, high costs, and no acknowledgment of the design flaw. It feels like they don’t listen or care about loyal customers. For a brand charging premium prices, this level of support is unacceptable. Until Phonak starts treating customers fairly and fixes this ongoing issue, I’ll be warning others to stay away.

Bought these things for wife a month ago. The hearing aids are fine paid over $6000 for them. My complaint is the phone app is constantly disconnecting. Following the directions to reset everything is no help as the next day they are disconnected again. I couldn't even get it to work at all this morning. All of our Bluetooth stuff works just fine on our phones so it's not our phones. The app is just garbage. The procedure for reconnecting is a pain in the backside as well. Good hearing aids. Bad app!!!

The issue is Phonak does not use Bluetooth technology in their app. Not a tech person, but whatever technology they do use is inferior and does not play well with Bluetooth. A good example is their TV connector. If they used Bluetooth, you wouldn’t need to pay $400 for their connector. A simple $20 connector would suffice and be superior to theirs. They are taking advantage of the handicapped. Criminal. The other complaint would be about Consumer Affairs. What have they done to help consumers with this issue after many complaints about it. Instead Bluetooth is listed as a pro.

I got my Phonak hearing aids about 2 years ago from Hear USA. They were about $4000. Right away I noticed a buzzing/rattling noise in the right ear. To make sure it wasn't my ear's problem, I tried it in my left ear. Same noise. I took it right back to Hear USA. They sent it off. A brand new hearing aid. Left me with nothing. 3 or 4 weeks later I get it back. It's the same. Since I didn't want to be without it for another month I just used it the way it was. After a couple of years I wore out the right receiver wire. I bought a new receiver and changed it. What a difference! Now it works pretty much as intended.

I have had a positive experience with my Phonak hearing aids. No trouble at all. Highly recommend them to everyone. My audiologist was great introducing them to me. I have had always had miracle ear and they are garbage. The phonak quality has awesome clarity.

I had purchased Phonak L90 R about year ago. Has been sent back to Phonak about 6 times for connectivity issues. Keep disconnecting, they will not replace it and they cannot fix it, I just found out they are not manufacturing that product, must be bad, but they should stay behind product. If you cannot fix it then replace it.

I was super excited when I got my hearing aid and for the first month it worked really good. Mind you I only had 30 days to use it and if I wasn't satisfied I can return it before 30 days. 5 weeks after getting it it stopped working. I'm on disability. I don't have money to buy a new hearing aid so imagine my disappointment when I end up with this horrible product.

Twice, I have tried Phonak over-the-ear hearing aids. They were very expensive even after insurance paid a big chunk. I wanted one that would just clarify speech in crowded environments, over the phone, and TV sound. The doctor I went to said all hearing aids now are Bluetooth, connect to your phone, connect to your smart TV, all of that. I found out that is not true. I wanted a plain hearing aid without the extra electronic gadgets. But anyway, both times I tried Phonak there were ongoing problems with feedback and fuzzy sound. So I took them back, both times. The doctor said, "Oh yeah, a lot of my patients tell me that." Thanks, doc, for letting me know. I still need hearing aids. But I'm not getting Phonak again. And oh yeah -- after I bought them, the same doctor told me I could count on having to replace them every 3 years. They are too expensive to buy new ones every 3 years.

Don't waste your money! Complete piece of garbage! Was sold a supposedly "top of the line" Phonak Audeo L90-312 in June 2024. Never worked right fresh out of the box. Sound quality was awful. Couldn't adjust the volume manually or with the app. Had it serviced twice to replace a bad wire, and it was finally sent back to Phonak for repair. Phonak lost it and didn't let me know they lost it. I wouldn't have found out if I hadn't called my audiologist to check on it. Phonak said they would send a new one. It's been 2 weeks since they said a new one was on the way. Still don't have it and no word when it might be sent. What a bunch of scam artists!

I realize that people with issues with brands are the primary reviewers on ConsumerAffairs. I have profound hearing loss in both ears. 75DB or greater. I had Siemens HA's for six years. They were good. Phonaks are excellent. The Bluetooth streaming is so clear. I can hear much better than with the Siemens Stilettos. These are excellent hearing aids.

Why can't hearing aids be made without the ear hole cork? There is no reason for it. They can put the tiny amp in the clear tube and just place that in the top of your ear. But no engineering wants to hear this. They don't care about the customer. So yes I am returning mine to the doctor and will never wear aids again

LACKING THE INTEGRITY TO RESPOND. Phonak Hearing Aids are not worth a tiny fraction of their exorbitant price. Their sound and intelligibility are dreadful. To make matters worse, their management people don’t even have the professionalism, integrity and civility to reply when you try to contact them about these issues. I paid over $2,000 for Phonak hearing aids. I could have achieved the same results with $20 hearing aids. Without hearing aids, speech sounds quiet and unintelligible. With my Phonak hearing aids, speech sounds loud and unintelligible. I paid $2,000 to hear unintelligible speech louder. I also paid $2,000 to hear headache-inducing terrible sound quality (details below). And all the attempts at “adjustments” by audiologists and Phonak agents have failed dismally.

I have Phonak hearing aids and my left one stopped working. Apparently it is a charging issue with the internal battery. Phonak under warranty made me pay for the shipping to their plant and it can be gone up to 2 weeks. You can pay them $85 to get it moved to the front of the line. Also per Phonak my insurance doesn't cover for me to have loaner hearing aids while my hearing aid is out due to a warranty issue. They wanted me to pay $95 per week for some loaners.

This is July 2024. I purchased the Phonak Audeo 50 hearing aids in late March. If you need streaming DO NOT BUY these hearing aids. I have no idea how many times I have had to uninstall and reinstall the app and try to pair for streaming. No idea! I can tell you that maybe 1 out of 4 attempts they will pair. Then usually, no longer than a day later they disconnect. Sometimes they disconnect in just an hour or two. Called Phonak 3 times. They got them paired but then same problem. Now they tell me to see the audiologist. Audiologist and Phonak suggest replacing cell phone. Went to cellphone provider and none of the people in the store could get the app/streaming to work on their phones! Just, a terrible experience. The aids themselves do work but a lot of times it sounds like I am speaking in a small/sealed up room. Sort of an echo effect. So, please if you are thinking of Phonak do your research!

Updated on 09/04/2024: These hearing aids were supposedly advanced, and this supposed superiority was reflected in the price. Several built-in battery failures. Frequent need to restart/reset the unit to recharge. Sounds suddenly amplified and shortly returned to normal with no activity by the user. Returned about six times to (supposedly) the manufacturer for with no effect. Hearing aids were supposedly replaced at least once but problems still arose. The audiologists from which the hearing aids were replaced provided ingenious explanations for the difficulties that unfortunately never panned out.

The dome can easily separate and get stuck in your ear. The ENT Doctor had to remove it. The hearings aids often fail to connect to bluetooth and the app is unreliable. The receiver was replaced after a year. Shop carefully before you spend $6K on a pair of these.

Phonak -Cros. Overall Phonak are the worse hearing aids set ever, been wearing hearing aids since the age of 3. Gone through various of brands of hearing aids in my lifetime. Phonak are the worst of them all. Bluetooth connectivity is open gate to hell, endless issues on hand to be dealt with. I wouldn't advised Phonak, they are useless product.

Is it the hearing aid or the audiologist? I expected clearer hearing in a noisy environment (restaurant) but have not been pleased with the result. I have had my Phonak Audeo P70-RL for about 9 months. The technology "add-ons" with the APP are very good. The hearing just does not feel normal. The previous Phonak from 7 years ago gave me a more natural hearing feel. The new ones cannot handle to my satisfaction my hearing regression using settings by my current audiologist who says my hearing problems are a challenge.

Only bad things to say. I have had these hearing aids for less than a year and have had to send them back twice for repairs. Each time I get the hearing aids back, they work for about a week (if I am lucky) and break again. They are under warranty which I guess is a good thing but I cannot believe they cost as much as they do and rarely work for more than a few days. I hope there are better alternatives out there. I wasted a lot of money purchasing these devices in hopes that they would improve my quality of life but so far, they have caused so much more pain than they are worth. I would highly prefer to spend my time asking others to repeat what they said than deal with these laughably poor hearing aids.

I purchased PHONAK hearing aids at COSTCO. I lost them and went to Costco, they checked and found out that my warranty ran out yesterday, COSTCO WAS CLOSED ON SUNDAY. I was there on Monday, Costco called Phonak, they refused to do anything to help me. I found out that Costco quit doing business with Phonak. So they would do nothing to help me. I was told that this sort of thing happens frequently and was honored all the time. At all costs stay away from PHONAK.

Purchased. Phonak CIC from Costco. This was my third CIC purchase. The first two were Rexton & Oticon. Was informed that if I wanted a true CIC I would need to delete common features like Bluetooth, ability for both aids to link, and clarity. Phonak increased sound but did not provide clarity of communication, background noise blockage, etc. They simply increased the volume. Still can’t understand what some people are saying like I was with my first two CIC hearing aids. I would encourage people not to purchase Phonak. Rexton & Oticon were far superior for clarity, volume, background noise, etc. I was surprised that Phonak seemed to regress regarding features.