Starkey Hearing Aids

I have worn hearing aids for about 20 years and never had any problems. My last pair were Phonak and are wonderful. Still after 7 years I decided to upgrade to new tech. My mistake. I paid $7000.00 for Starkey Hearing Aids that have not worked from day one. Accuquest Hearing said that they will make them work. I have been back to them every week for a year and 1/2 and they still don't work. I have finally given up, it’s too late to return them, so I will keep them as a backup, and buy a new pair of Phonak aids. Don't waste your money on Starkey aids. They’re terrible.

I'm an experienced acoustician, so my comments will be "techie". Becoming a senior citizen and then some, the need finally arose in 2015 for hearing aids, chiefly because my understanding rapid repartee in conferences and meetings became harder than ever. The Starkey RIC seemed to do the job with two disappointments:

I paid £3100 for two hearing aids. I had to change my phone to IPhone so I could use the Bluetooth facility. I was also supplied with a Sure surf box for tv. However it doesn’t work with my hearing aids! Only solution offered has been to change the hearing aids to ones compatible with the Sure surf box but to lose the use of Bluetooth with the phone! Did you not bloody know in the first place that it wouldn’t work with my hearing aids? You took my money for something that is of no use to me. The hearing aids are not all they are cracked up to be and your customer service is crap. To cap it all you ask deaf people (Your customers) to phone you despite being deaf. Are you having a laugh?

My husband bought these in Aug 2014. We decided he pay a higher price ($5,490.00) for what we thought would be quality hearing aids. They worked great for 6 months. After that it was nothing but trouble. Starkey rebuilt/replaced them at least 5 times because they were still under warranty. However they never worked properly after all repairs and replacement. Thus we are going to look at other hearing aids tomorrow (1-4-18). Stay away from these hearing aids. They are not worth the price and aggravation.

I got my first Starkey hearing Aids 4 years ago from the VA (3 series |110 mini BTE). They were great. I was so happy with them. At two years one side stopped working. The VA had it repaired. Still had problems with using the cell phone and the TV was better but not perfect. At 4 years I noticed the I had to turn them up a lot and the cell phone and TV were getting worse, so I went back to the VA with the issues thinking that they would reprogram them for me or hoping that they might give me the ones that link to the cell phone. They confirmed that my hearing had changed some, didn't like hearing that. And they said that they were giving me new ones (MUSE RIC) and the Surflink for the cell phone and TV. I was at that time happy the hear that. Well when I got them I was even happier yet as they were even better than my old ones which worked great.

I've been hard of hearing since I was 6 years old. I'm now 52 so I know more than most. I've been sold top of range hearing aids suppose to be moist resistance so they say. What a joke. Not even resistant to humidity. I would steer away from buying any products from Starkey. I've have nothing but constant repairs after repairs. I'm a professional truck driver and Starkey doesn't know how vital it is or how I rely and depend on these hearing aids. Paid up to 6 thousand that came with dryer and surf link. So pathetic. Waste of money on these useless hearing aids.

When I was diagnosed needing hearing aids in 2014, I visited several audiologists and picked one that I liked. She recommended Starkey. So I put out almost $7k for the top of line RIC aids and the Surfline unit. These hearing aids have never worked properly. They don't really improve my hearing in conversations but I get all kinds of click clack noises. I had my hearing rechecked and the hearing aids were deemed correct. The biggest issue is the part that goes in my ear. For some reason it is a BLACK plastic and I think I am allergic to it. After wearing the hearing aids for several hours my ear canals become itchy, red, and scaly. The little wire tail pops out of my ear and won't stay put. This is a very poor design and I see that Starkey has changed this part, but I was told I would have to buy a whole new pair of hearing aids to get the new little earbud. So, the hearing aids just got thrown in a drawer and I don't wear them. Wasted money, wasted effort, wasted time!

My son has worn hearing aids since age 3 so I am quite knowledgeable in the area of what to expect, features, etc. When recently diagnosed with a medical induced hearing loss, I first researched a provider that was a board certified audiologist and that offered the top known and well recognized brands. You also want to select a provider that is well versed in the brands offered so that they are very familiar with how to properly adjust your new hearing aids for your particular hearing loss.

I have a friend who let me try her Starkey Halos and I loved how they worked. I thus bought the new Halo 2 hearing aids and from day 1 I hated them as they were worse than no hearing aids as background noise was horrible. I could not hear the people I was with any better. About 10 times I went in and they reprogrammed them. Still total JUNK - they are refunding my money and I will try Audicus which has a 45 day return policy and they are a lot less money and smaller.

Granted, they are new to me... but that is one of the reasons I'm so pleased. The devices are so comfortable I hardly knew they were in my ears from the first moment. There is a "getting to know you" period when they're new, and that is what I'm doing now. You lose your hearing over a period of years, not noticing until your family starts saying, "Mom, you need to get your ears tested," but when you get hearing aids, it's a sudden change and can be a little disconcerting. I can hear my cat chewing his kibble from across the room! The hearing practice I went to was American Hearing Care in St. Augustine, FL. They couldn't have been better. The hearing test was thorough and everything was discussed afterwards. I chose the second to highest level model and it was around $5,000, but had everything I needed. The devices are tiny, and invisible and come with a 2-year warranty which includes damage and loss. I highly recommend these hearing aids.

THE WORST HEARING AIDS EVER! 2 1/2 years ago, I purchased very expensive Starkey Hearing Aids with all the bells and whistles. Recently, I had them replaced under warranty. Both, the original set and the replacements are equally bad. Whenever my audiologist tries to adjust the volume, the sound becomes sharp and harsh, and the hearing aid gives off a sound from at least 6 inches away from the ear. So, he adjusts the volume down with the result that I cannot hear people a few feet away! And forget giving someone a hug without triggering a squealing sound! Previous to these hearing aids, I used Phonak hearing aids. The sound is close to normal hearing and without all the noise on the side. If you need hearing aids, make sure you use them on a free trial basis, before plunking down $6,000.00 or more. Your hearing aid must be sound adjustable, not just for the volume! Good luck!

My mother in law purchased a set of Starkey hearing aids from Hearing Life in Viera Florida model # 17-14-100363 for approximately 4 thousand dollars (not covered by insurance) in 2015. They have never worked correctly. She had hearing test done twice and they assured her they were the right pair for her hearing. They sent back the left one when she first got them because they said something was wrong with it. To this day she can't hear anything while wearing them. She changes the batteries every day and we yell and repeat ourselves for everything we say. You can imagine how frustrating this gets to be.

I have worn hearing aids for 20+ years and these are the worst hearing aids that I have ever used. I was enticed by what seemed to be a lower cost at first, but I can definitely see that the whole "you get what you pay for" phrase really comes into play with these. It started off by them telling me these were the highest technology, after doing more research I find out that Starkey is actually pretty low technology, even in their "high" stuff.

The phone mode never worked for more than 1 word. Even when they put over 8 magnets on my phone. The auto volume was slow to turn down, if at all, to loud noise. When it did the noise would be back to normal but the aids would stay at low volume. The only way to get the volume back is to shut the aids off and restart. They have stopped working so many times that I have lost count. The last time after factory fixing they still did not work. Now 9 months later, they distort if more than 1 person talks at same time.

I have ITC hearing aids from Starkey that continue getting holes in them. Four different times. 2 times in the left side and two times on the right side. New ones were made each time and they last about two months. The holes are in the plastic casing. Paid over 5000 dollars out of pocket!!! Asked Local shop where I purchased them if they could just take a picture of the hole so I wouldn't be waiting for the new ones to be made and was told no they need to use the inside components of the old one to make new shell. This leads me to believe they have it inside circuitry probably that is heating up causing a plastic to wear and get hole. Soon my one year warranty will be done and I will be out of my money. I believe this company is aware of the problem and have not made attempts to fix it!!!

I lost my hearing in an accident and was issued hearing aids from Advanced Hearing Center in Atlanta Ga. I have never been satisfied with the quality of the Starkey Z Series and it's accompanying "Surf Link" Unit. But my complaint is about the SurfLink Unit and should be taken as a WARNING to those people comparing hearing aids. Most insurance companies WILL NOT supply insurance to cover the extraordinary cost of any hearing devices so be aware of your future needs when buying these products!

Employees were thorough in their explanations and knowledgeable on the topic matter. Addressed me attentively and were very polite. In addition, they gave me 100% of their attention and answered any questions I had thoroughly and with plenty of patience. Their attire was appropriate for their job and the establishment was very well-maintained and thorough in what it carried. Atmosphere was welcoming and very clean. This product is a very valuable item to me as it helps me through everyday life and makes doing, usually, difficult tasks very simple and possible to achieve. Quality of the product is the best I've ever used since needing it. I have also never had any issues or complications in using this product.

Excellent to deal with. They were courteous and knowledgeable. I felt like they had my best interests at heart. I was totally comfortable with the service. The product is excellent. It really brings a clarity to the sounds around me and is comfortable to wear. It is discreet and hardly noticeable. The value is incredibly good. For what it does it is inexpensive without being cheap. There is great technology and craftsmanship involved and is a high-quality product. The quality is excellent. It is well crafted and works fantastically. It is almost like it is my natural hearing. I can't speak highly enough about it.

I needed information about which product would be best for me and they were very fast to respond. I was very happy with the speed and detail of the response. It made me very happy that they were so fast. I am very happy with my hearing aide. It works great and is very easy to change the battery in. It is very comfortable and fits nicely. The price was very reasonable as well. I feel like I received a good deal and would look forward to doing business with them again. I feel like the pricing was extremely fair. I feel that the quality of what I received was exactly as described and well worth the price I paid. I have had no issues with it so far. I have only had to change the battery once and it was not that difficult to do. I feel like the battery life is better than some products I have had before.

I had to contact customer support to find some compatible devices that work with this one; they were 100% helpful and went out of their way to help me any way they could. This is one of the better devices on the market today. It far outperforms the competition and is made of quality material. I can't complain at all about the performance of this device. For what it's worth, I paid maybe HALF of what I could have! Not only is this one of the better devices, but the price point is probably one of the best. This is made of a high-quality material. I've dropped them a bunch of times and they have survived without a problem at all. A few scratches and dents, but still functioning 100%.

The people I talked to were very helpful and went out of their way to make me feel comfortable. The lady made sure I had everything I needed. The hearing aid helped me hear things I forgot I wasn't even hearing. It was amazing experience.and I would highly recommend it to anyone that ask. It was a very valuable product that I could afford without giving my left arm, foot and ear. I could still get some food afterward. I went to get a burrito and fries. It has been very good for me. It has not broke. It has changed my life and what I expect from hearing aids. It makes me happy and full of joy.

The staff at the location I went to was very attentive and really seemed to care about helping get the device needed. They asked what we were needing along with info from the audiologist, and then explained their offerings and helped find the device best for our needs, not their bank account. The device we got, the Orion 2, works perfectly. Don't have an embarrassing device outside, and yet the functionality is not compromised. It is such a "set and forget" device that it is amazing. I do wish the cost had been less, but that is just due to budget. It is not the highest end device, but the functionality and design make up for a lot. The quality seems superb. It isn't a premier device, more of the low to mid range, and yet it performs like a top of the line device as far as I can tell. Still pricey, but good for getting the best on a budget.

When I first bought the device the people there were very helpful. It was easy to set up and start using. The user manual was helpful and the people where I bought it was very informative. I received my money's worth in the device. The value for its performance and quality is top notch. After years it is still running smoothly. Amazing quality. It still feels like brand new after years of use. I haven't had any trouble of a malfunction or break of the device. It is recommended for sure.

They were helpful with finding the device that was right for me. I didn't have to worry about a sales pitch or a commission based sale because I saw genuine concern about my well being from the salesperson. It is the best investment in my health I have ever made. I can hear now and it eliminates background noise so I can hear conversations in crowded environments and virtually anywhere I need to have a conversation. It has returned the quality of life to me in ways I never imagined from a small device. I can hear clearly and not have to nod and pretend to hear. It actually helps me in so many ways. It is great quality and seems to be very sturdy. I don't have to worry about it breaking. And the sound is crystal clear, even when I am in a restaurant or subway.

It is just the right size. It does not cause me any discomfort. It is easy to clean or to keep clean. It helps me to hear very well. It is at a reasonable price. It makes sounds very loud and loud enough for you to hear perfectly. It is a great thing to have. As for the customer service, I get all the assistance I need and more. They are very kind towards me. They always take the time to help me with everything.

The hearing aid helped me hear better and everyone I know that uses it is very fond of it. Additionally it was beneficial and not too costly. It was good. Quality was nice. However it didn't last too long. I might purchase it again. I might not. Overall I was satisfied. Customer service was very nice. The people were pleasant. It was nice talking to them. They explained to me everything the hearing aid did. They were friendly. The value was reasonable. For the value I wouldn't think twice to purchase again. Cheaper than other alternatives. I'm fond of the pricing. I think the perceived value is high. Overall I'm very happy. I would recommend.

I got this product for my father and after buying many different ones he had told me that this hearing aid was the best and the sound quality was excellent. I believe after buying many different kinds of hearing aids that this one is up there in quality, probably one of the best ones that have ever been made. I have never had an issue with this product. Therefore I have not had an experience with someone in the customer service department. Maybe the product is so good no one needs service. I would have to say that this cost a lot of money. But I have been buying lots of different brands of hearing aids. So I am happy I found a quality product regardless of the cost.

It did what it was meant for and my parents are happy with it. (They are the ones that I bought it for.) It is a pretty good quality based on the price. The price was pretty good too and I am actually very happy with it. I did not have any trouble contacting a staff, when my parents needed help with their hearing aid, and the staff was very friendly. They tried their best to satisfy me. It does have a lot of value because it helped people like my parents that have difficulty hearing hear better and I consider it an investment.

I am pleased with the performance of my hearing aid because it reduces background noise and amplifies the conversation that I am interested in hearing. I have no more embarrassing moments where I don't hear what someone is saying and I no longer have to ask anyone to repeat themselves. My hearing aid device is small enough to fit into my ear of course, but it is small enough to be out of sight so nobody knows that it's there, but I know it is because I can hear everyone now. It doesn't feel like it's in my ear because it fits so comfortably.