Starkey Hearing Aids

I purchased my first set of hearing aids (Audible Via 1600) and love them. I have had some issues with the signal being dropped between the hearing aids and my iPhone X which I am starting to see may be due to some of the settings on my phone. While the information is out there on the web, one suggestion I would make is to have more educational information readily available to patients when they purchase the hearing aids. Information regarding IOS settings and/or Android settings and what they mean and/or are used for would have made set up easier and troubleshooting more rapid. Just some of my thoughts. I am still very happy with them and would recommend them to others.

I have a pair of Starkey Livio 2400 hearing aids. I was fitted for them at their Eden Prairie, MN facility about 5 months ago. I'd like to summarize my experience with them in case it helps anyone. About me: 60 years old. Tinnitus in addition to my hearing loss. Tired of not being able to follow conversations. I am audiophile who also records music. We are in a new house and just built a fully outfitted recording studio in our basement, and last year put in a high end, whole-house (and patio) sound system. New media room has reference level 7.2 system. Sound quality is -extremely- important to me. Also, my wife has a voice which is on the quiet side.

I have worn Starkey hearing aids for almost 20 years. They are GREAT! For people who say they are getting popping and straight it is because they are not adjusted right or the mold is not fitting right. You need to go to a good provider who will work with you until they are right. You have to make sure you have a good fit. If so then no popping or straight. Also you need a good provider to make sure they are adjusted right. If someone is having trouble with them than they need to keep going back until it is corrected.

I have been wearing hearing aids for almost 20 years. For the last three, I've been wearing a pair of Z series standard BTEs and I love them. They have been the best HAs I've ever worn for comfort, sound quality and performance. I'm so pleased that I'll be getting another pair when I'm eligible next month. I have moderately severe hearing loss and tinnitus. I have no problem hearing now wherever I go, no matter what the listening environment is. I highly recommend them!

I purchased my first hearing aids one year ago. Starkey was recommended by my audiologist for my type of lifestyle. Though they were definitely expensive, they have been absolutely wonderful. Rechargeable so I don’t need to mess with batteries, easy to clean and best hearing experience with no feedback. And... no one can even see them! Worth it in so many ways!

My Star Key rechargeables have been a disappointment thus far. Advertised as keeping a charge for 30 hours, mine have gone to zero % in half that time. So then they (mainly the left one), must be recharged and I’m without hearing help. If I had a battery powered HA, I could switch to a new battery and have my hearing back! I plan to either find out if the ones I have are faulty, or trade them for the battery powered ones.

I have Menieres disease and have consequently lost hearing in my right ear. I spent two years to save up money to buy the Starkey crops hearing aides at my audiologist's recommendation. On the day I went to pick them up, the battery door would not close. The audiologist sent them back and I was issued a new pair. They are horrible though. They click, cut out, and create a loud tints like ringing in my good ear. I feel more deaf wearing them than I do not wearing them. I was so hopeful that my world would open up to me again once I got these and they have been nothing but a waste of money.

My VA audiologist talked me into trying these and I have had nothing but issues with them. Since I have had them they have been sent back numerous times for the volume intermittently going to full volume. Now once again they are doing the same issue and it is happening with more frequency. Also when I got them back the last time I could hear beeps and squeaks and now I can't. The VA won't let me go back to in ear aids like I had until the 3 year warranty runs out. You can bet I will be going back to the in ear aids at that time. Only have to wait till October.

I purchased Starkey Livio 2400 a month ago. The first pair was returned after two weeks and replaced because they were defective. The second pair has the exact same problems. Randomly shutting off at least daily and sometimes multiple times/day and static and clicking, disconnecting from Bluetooth. The charge life is abysmal, barely lasting 14-16 hours. My AuD says I am the third person she works with in the past month having these issues. Steer clear of these hearing aids. The quality is lacking for the $ being charged.

My husband & I each purchased a pair of “Starkey’s best” (and most expensive) hearing aids. I lost one of mine, & it was replaced through insurance coverage. About 6 months later, one of my husband’s quit working, & it was returned to the Starkey factory for repair. Starkey would not return it, saying that was the one they sent a replacement for. It absolutely was NOT! What a mess we had. Our retailer agreed, saying Starkey had a record of issuing us 6 serial numbers initially. They also made some errors, but said Starkey refused to listen or make it right. The vendor's solution was to give my husband a pair of Signia demos. Wow! How can we trust Starkey again? They still have a hearing aid that belongs to my husband.

I purchased Starkey In Canal Hearing Aids from an ENT in Lake Mary, Florida. I selected them because I have rather small ear canals and Starkey molds their products for a nice fit. The pair worked great for about a month or so. Then I accidentally got one wet and it had to be repaired (this is when I learned that I had to spend $30 to have quick return). It came back and worked fine for about another month or so. Then the problems began. First, the sound fluctuated. I returned to the ENT and adjustments were made. A few weeks later, the left hearing aid lost volume and it was sent for repair. This repair lasted about a month or so and back it went for more repairs.

I have one hearing aid. I have hearing loss in my right ear but I also have tinnitus. I went to a leading provider in Memphis, Tennessee. I wanted the best possible experience and a way to minimize the tinnitus effect. So they steered me towards NuEar. I asked several times if they had hearing aids with apps. Yes they did and I could upgrade my NuEar later. They spent a large amount of time to tuning and white noise features. I bought insurance for loss. Cost just over $3000 for one hearing aid. No resolution on upgrade. Over two years later and still working great. Nearest provider since I moved is over 100 miles away. Tried to get service in Phoenix and no returned calls. Starkey, need your help.

I wear Starkey in-ear hearing aids. The pull tag on 1 of my hearing aids broke and it was sent to Starkey for repair. The cost was $329. The replacement part could not have cost more than $1. I’m willing to pay a fair price but this price gouging. Tom **

In India the all premium hearing aids costs INR 5-7L for a pair but Starkey gives it at 1.3L rupees. Quality is not bad and it comes with 4 years warranty. My 4 years experience with them is good as in 7 working days the products gets repaired without hassles. Presently using Halo iQ 2400 RIC. Currently it’s best product at that price and good services. I am using hearing aids from 1992 to days for both ears. This product has given great results.

It took me 2 YEARS and 3 DIFFERENT audiologists to get Starkey to make a shallow set of their SoundLens aids. My first Right-side aid was accidentally made as a Left side instead of an opposite hand mirror to the Left - it hurt like being stabbed in the inner ear when first inserted. I was a 34 year old man and nearly cried in the doctor’s office from the pain. When I pointed this out to my doctor, she said I don't know what I’m talking about and had it remade SMALLER.

I got my first set of hearing aids about a year ago and not being familiar with hearing aids it has taken me this long to decide just how bad they are. #1 I don't think that I will ever get where it sounds like my head is in a bucket. #2 When I'm in a crowded room it's hard to understand what people are saying because of all the "static", popping and clicking. I have started taking the hearing aids out just so I can understand what they are saying - why have them in the first place? #3 DON'T wear them when its raining or snowing!!! One drop or flake and they are dead, then they spend the next 2 days sitting in the charger drying out.

Caveat Emptor! I am 57, and have worn hearing aids for the last 14 years. I am technologically capable. I had been very happy in Phonak for many years and had had a bad experience with Starkey in the past, but the audiologist at my new ENT convinced me that Livio was the way to go. Not so! They have been terrible, and the streaming and iPhone syncing capabilities with the Thrive app have been a joke. I bought them four weeks ago, and they’ve already been at Starkey for a week, with no improvement. I emailed the company, with no response.

Update on 03/12/2019: I sent emails to information@starkey.com and no reply. Called the 888-251-9340 and the operator had no clue when I told her about my emails. She didn’t have any idea what department handled the emails. She finally hooked me up to tech support who also no idea who handled those emails. Tech support did attempt to help but I had already tried all of the options to try correct the problems. Did advise how to send a tech problem email through the Trivent app. All these streamers Trivent and remotes are new and still technical problems. I would just like some from customer service to call me

I purchased a cross over model from Starkey 2 years ago and they have never worked right. They have been back to Starkey numerous time and come back the same way they went out. The Audiologist is stump. They keep cutting out.

On June 27, 2018 I went to Instituto Audiologico Audiotech, S.A. de C.V. en Avenida Carpinteros Sur 2099, at the corner with Blvd. Justo Sierra, Colonia Burócrata en Mexicali, Baja California en México. The technician told me that the price for the hearing aid I needed was $21,600 pesos; but, my special price would be 50% less, i.e., $10,800 pesos (about $620 USD). The technician calibrated the device which was a Starkey model 3, series RIC, sand color, for right ear, serial number 1450001256/180769830, with receptor - 3 series Ric 50 #4 d.A.G.

I have sent my hearing aids back several times in the 3 years since I purchased them. They start buzzing extremely high and just quit. The left has no hearing but I can tap on it and hear the tapping in my right ear. Weird. Also I can turn the sound down in the nonhearing left ear. The right ear has sound but can’t touch the volume control to change the hearing volume. If I start to sweat wearing the aids they quit. Guys I live in the south and you can sweat by just standing still. I spent thousands for them and looks like I’m going to be screwed again to have them repair again. Every time I send them they are never corrected probably. The sound has always been distorted. They have been a nightmare.

Spent over 6k for these top of the line Starkey IIC Hearing Aids and have had nothing but issues since day 1. It's been 1 year. Each one had to be sent back at least 5-6 times to get the fit correct, and that takes 2 weeks round trip each time. Had to have antennas removed to make fit comfortable, which in essence cut the options and functionality down. I have to go back to Audiologist for any type of sound adjustments. Normally you would be able to use an App. But they just could not get the fit right so I relented. The fit got better.

I purchased a pair of Starkey 1600s in October of 2016! It’s now October of 2018 and guess what, one doesn’t work. When the salesperson told me she couldn’t fix it, I needed to send it in for $265! Not bad after spending almost $4K for the pair and they basically lasted 2 years.

Heard a lot about this hearing aid and company representative visited. It's my feeling that their aim is to sell the machine only. Major drawback: 1. They never tell you that it's highly sensitive to ear wax. It has a very small hole and that fills up with wax and it stop working. They take it granted that at the age of 80 years there is no wax at all. 2. The battery hardly works for 3-4 days. Company rep informed 15 days. Current situation is that you need to change the battery every third day, else it's again dead. 3. Company must tell these things clearly but their aim is to sell the machine irrespective of it's useful or not. At the age of 80 years, this is not the right product and one must see its pros and cons from users and not rely upon the company representative whose aim is to sell only. In my case its just waste of money.

I am legally deaf in the high frequencies. In 7/2017, after being informed that my insurance would cover a new set of hearing aids, I asked if the technology had improved since I got my first aids 3 or so years ago. I was told yes. I replaced my over the ear Starkey aids with the "in the canal" aids. First problem: Ears get plugged up due to vacuum created when car door shuts. They made adjustments, but I still occasionally have that problem in the car, or not in the car. Second Problem: Setting #2 is for Crowds. I can't hear a person 3 feet away from me in a crowded, loud room. So I told my husband I have to avoid crowds.

I first started wearing hearing aids 6 years ago at 47. I started with Phonak absolutely no complaints. I upgraded to Starkey Z series, nice great phone options as far as having a built in mic on the hearing aid, downside was the power consumption, it needed a car battery to keep it operational. I now use the Halo 2. It's ok at best, the streaming from the phone is nice, to use the phone One must use the mic on phone while the caller is streamed to your ear. The Halo does not like heat, on hot summer days it will go into suppression making hearing impossible.

L-Z SERIES i30 RIC12d-15578784 & 15578801: I am so upset with this company. The Surflink #** that we paid $899.00 did not even work. I packaged it up and sent it back to David ** @ Starkey, AKA American Hearing Benefits with a note requesting a refund. Much to my surprise another Surflink arrived. WE DON'T WANT IT BECAUSE HIS HEARING AIDS DON'T WORK. He has only wore these for a total of 2 weeks combined since MAY 6, 2015. Looking at my invoice. It states Mfr Warranty Expires 5/13/18. Why have you never honored this. I just got off the phone @ 1-88-66-940 where a woman answered the phone. She stated you can only have a cash refund within the 1st 30 days, the other date is for repair. So Why didn't I get a refund for the Surflink that was sent back within the first 30 days?

I bought the Halo iQ aids for 3600 bucks. After picking them up and paying the audiologist informed me that 500 bucks would be kept if I returned the aids for “professional services”. Not very professional to steal money from your “patients”. Anyway, these aids do not work much at all. The volume is a joke, the app is the same and I will definitely be returning them. Maybe just go to Miracle-Ear where most comments are favorable!

I purchased Starkey hearing aids for my mother aged 84 years through HearFones. Since day 1 my mother was not able to hear, after repeated requests the hearing aid was taken for repairs but no change. My mother is a widow with limited means and paid Rs 18000/- with great difficulty. We feel cheated and would want a refund.

I have worn hearing aids for about 20 years and never had any problems. My last pair were Phonak and are wonderful. Still after 7 years I decided to upgrade to new tech. My mistake. I paid $7000.00 for Starkey Hearing Aids that have not worked from day one. Accuquest Hearing said that they will make them work. I have been back to them every week for a year and 1/2 and they still don't work. I have finally given up, it’s too late to return them, so I will keep them as a backup, and buy a new pair of Phonak aids. Don't waste your money on Starkey aids. They’re terrible.