ReSound Hearing Aids

I sent the below email to ReSound on May 30th 2018 and still I've heard nothing from them. I've even stayed on hold for hours trying to contact them by phone with no results as well. It seems that all they are interested in is sales not customer satisfaction. "I bought my ReSound LiNX hearing aids at Audio ** in Oklahoma City a little over 2 years ago. I’ve had nothing but problems with them from the beginning. After about a year in and having so many problems I asked for my money back and Dr. ** said he could change them out for a more robust model, and I agreed. (I shouldn’t have.) They were NOT more robust and I continue to have the same problems with them.

My father was visiting from India and all of a sudden, he could listen very less with his hearing aids. We got in touch with one of the ReSound dealers here and we went to them. We got an appointment and the rep had a look at the device but there was no testing mechanism. Some cables were missing because this model was like two and a half years old, so he did not have those instrument or some set-up that needs to be connected to the device. The rep cleaned the device and tried to remove the moisture that was there. It was improved for one week but the issue was still persistent. My father is going back to India and show that device to the agent over there and see what can be done after that.

My wife has around 80% hearing loss and I got the Verso 9 from ReSound. There was a good salesman here in our town that sold it to us. My experience with ReSound has been terrible though. They lost one store that sold their product here in Bakersfield and I was trying to get some help because my wife’s hearing aid needed adjustment and needed to be fixed but ReSound said that I would have to drive to Los Angeles to get it done. I asked if I can send the hearing aids and they said no.

I could get by with a lot of, “What? Whats?” without hearing aids, but I certainly needed one as I had to have things loud and I was missing out on some conversations and things. I have a set of hearing aids that I got from an insurance company, but they were not working really well for me. They were not comfortable and the sound quality was not very good, so I ended up not wearing them.

I’ve had my Resound hearing aids for a year and couldn’t be happier. I’m so sad for those who bought theirs from an audiologist rather than from Costco. I cringe when I see that people have paid $5-7000. My pair from Costco cost $2800. That includes a 60 day no questions asked return policy, a three year warranty, free replacement for each if lost, no cost cleaning and adjustments. There have been some issues with coordinating with iPhone iOS upgrades, but each has been resolved with time. I love controlling them with my phone or Apple Watch. I can think of no reason to buy hearing aids any place other than Costco. If you don’t have a membership, you’ll save the cost in a minute.

This is my first set of hearing aids. Three months now and working flawlessly. The iPhone app is amazing! I can clean up the sound or I can focus on conversations. Worked wonders in a restaurant with echoing noise. I wear these 14 hours a day. Took a little accommodating at first, now I don't notice them. I've noticed other users appear to be having quality issues, but this is not (yet?) my experience. I'm over 60 y.o. and the phone app is not a challenge to use. Battery life is about 5 days. My quality of life has increased and I regret not looking into a hearing aid sooner.

I was having trouble making my previous hearing aids work with my phone. I did some research to find out which one would work with my iPhone and ReSound seemed to be one who was the best. There wasn't any that paired right up with the iPhone as smooth and seamlessly as ReSound did. I got the behind-the-ear hearing aids from them and there's an app that goes on my phone that lets me control the volume and have some specialized programs that I can link right directly to the hearing aids.

I've had ReSound hearing aids for several years now. They're behind the ear and I also use the iPhone app with the phone clip. The app does the job but it could be more robust. If I have my Bluetooth turned on, anything that comes into my phone that makes a normal noise like a text message or email, the hearing aids cut out. I hear the tone and then they come back on and there's no way to silence that without actually turning it off on my phone itself. So, I'd have to turn off all notifications all the time on my phone in order to not hear that.

I got these for my son as they were recommended. I completely regret it. He couldn’t hear well with them from day one. He was told to wear them for two weeks to get used to them. The only time he heard well was when he was streaming media through them, but normal conversation was too low to hear without the use of the microphone. These have been broken since we got them. We are now trying to get them replaced for the second time. This is extremely hard since I am a single mom and miss work each time this happens. My son has been unaided unable to hear this entire school year due to all the squealing and issues he has had. These are junk and I regret ever switching from Phonak. Even if these do get replaced, this company can’t replace my time, money lost, or my son’s 8th grade year!!

After numerous trips to have my ReSound hearing aids looked at, replaced I am at the end. Very expensive pieces of junk. They have given me new ones only to have the new ones do what the old ones did. I continually get a static noise in my left hearing aid. It’s a pain to have to go in every three weeks. If I could give these a fraction of a star I would. Buyer Beware. Save your money and get something better. Resound is crappy distorted sound.

I have 40% to 50% hearing loss in both ears. My doctor referred me to Resound and got me hearing aids from them. I'm currently using the model that goes inside and around the back of my ear and they've been working fine. Additionally, I've been using the iPhone app for my Bluetooth. I like the app for as long as it's not messed with.

My ReSound hearing aids have gone through batteries like I wouldn't believe. In less than a month, I went over 20 batteries and that was all I got done. It was driving me nuts. I thought maybe they would be able to change them to rechargeable batteries, so I called their people. The interesting thing was that the lady I talked to didn't seem to know very much about hearing aids. She didn't know whether they could or couldn't be converted, or if they did or didn't have a rechargeable battery hearing aid. They need to get someone who knows about their hearing aids. Other than that, they're good aids. I've had hearing aids since 1981 and these ones are probably the best hearing aids I've ever had.

I've got total hearing loss in the right ear and more than significant loss in the left. ReSound was the one that the audiologist said was the best. It was quite expensive back when I got it, but I am so thankful to be able to hear again. My aids are fixed in my ear and it's got a little microphone that goes into the canal, and it works well.

I purchased a ReSound hearing aid a couple years ago and have had nothing but trouble with it. It's been back and back for tune-ups and cleaning and repair and it still just quite about every other time I try to use it. I put it in my ear, it quits. I take it out and I can hear it squealing, put it back in my ear and it quits. I've had it back numerous times and it is always returned to me the same as when I took it in.

I originally purchased my ReSound hearing aids on the premise to link with my android phone. My previous review in 2016 chronicles the poor performing phone clip. In May of 2017 I purchased an iPhone 7 which ReSound claimed would link directly to my hearing aids. From day one I have a persistent problem of the sound not connecting on phone calls, also with streaming sound from apps, with delays from 10-45 seconds. The caller can hear me but I cannot hear the caller.

I bought the ReSound hearing aids in February of 2017. At first, they seemed like a godsend. After a couple of months, I had to start going back to have them turned up. Afterwards it didn’t even seem like they had been turned up. I went back in within a few months of purchase numerous times. The audiologist finally changed the wiring to one that she said was more powerful but the problem with not hearing clearly still existed. The audiologist also changed the tips several times. Still the issue existed so she finally molded my ear and made me a pair of new earpieces which I was charged $100 for.

I purchased my first hearing aids which the dealer recommended should be Resound. From the first month I had them there was nothing but problems with them. The mic had to be replaced constantly. I would say every 6 weeks one side or the other would go down. I also would like to say that my Audiologist was not a very good one or helpful. He also tried to recommend that I buy the new improved Resound Aids. I went to another Audiologist, got a pair of Phonak hearing aids and never looked back. She explained everything thoroughly that the other fellow couldn't be bothered!

I've had moderate hearing loss on both ears but with my ReSound LiNX 3D, I can hear again. And I love the app, too! The only thing I've had problems with is the technology; ReSound is, maybe, a little ahead of the iPhone. It went on demo mode and I couldn't get it off. Then, all of a sudden, it went on by itself a day later. I was at ReSound's office yesterday and there were three people that have gone through the same thing. But Christie was marvelous! She took time. She knew what she was doing. She has been doing it long enough that you know when she gets done, it is gonna be correct. I'm just concerned that I still have not received the batteries that they were supposed to send me about four weeks ago.

I purchased me ReSound hearing aids from my audiologist in November 2017. She carries several brands and allowed me to try them for 2 weeks at a time. I chose the ReSound because they worked the best of the three I tried. These replaced my Starkey that lasted 7 years. Well let me tell you. Every month, I had speakers replaced, sent in for replacement once and still have issues with the speakers. I am going again tomorrow for another speaker replacement in the left ear. These are not a good investment at all as this is costing me time and money.

I have partial hearing loss and it was bad. The guy who got me the insurance told me to go to Resound and I got a behind-the-ear hearing aid from them. I use it all the time except for when I'm in bed and in the morning hours. Everything has been great. I can hear and since having it, my life has been better. People should get themselves a hearing aid from ReSound.

I have had the ReSound LiNX 3D hearing aids for about 7 months. After 5 months I sent one in as the front microphone was not working. Now, 2 months later the other device has been sent off. I am being told a week later that it will next week before I get it back. My audiologist has been great but for $7,000 this product should have far better quality. I have sent an email to the manufacturer requesting a conversation, and I am quite positive that they will be able to hear me quite clearly when we speak.

I purchased my ReSound hearing aids in July 2016. Right off the bat every time I’d work outside and sweat my hearing aids would first signal low battery then go dead. New batteries did not help. I’d have to leave them out overnight for them to dry out and then they would work until I’d sweet again. I’m an outdoor person so I do work up a sweat. The audiologist would say ReSound is having an issue with these but won’t admit it. Finally a year ReSound supposedly fix the problem and I got a new set never mind I had them set in 6 times already. The new set works better but I still have to send them in on an average of every 6 weeks.

Purchased in June 2017. By March 2018, one hearing aid had been "rebuilt" twice and replaced once. It still has the same problem, after 1-2 weeks it periodically lowers the volume to where I cannot hear it under normal conditions/background noise. Turning it off and then back on will sometimes correct the problem, most times it will not. My audiologist has witnessed the problem while the hearing aid was connected to her computer for checking the programming. Now ReSound says it will not repair or replace the hearing aid! I'm stuck with one new ReSound hearing aid and one old (2004) ReSound hearing aid.

My ReSound hearing aids were purchased in early 2018 (still under warranty). Both have been returned to the factory for replacement twice. In addition, they have gone to the local repairs shop for times 2 for each instrument. Each time, they've been unavailable for use 7-15 days. Very unsatisfactory. I now carry my old hearing aids with me when I travel -- just in case.

I've used Starkey hearing aids (issued by the VA) for 19 years. This year the VA issued me ReSound with a 3D App for my iPhone. First - you don't need to own an iPhone to use these hearing aids. If you have an iPhone it provides a graphic interface that makes it easier to use and it links to the iPhone for music and phone calls, apps, etc. (don't know about Androids). The audiologist also pre-programmed my hearing aids so I can do single, double or triple taps on the hearing aids to change the settings. I've only had these hearing aids for 24 hours, and so far I'm impressed with the capabilities and the ability to tailor for my hearing and environment. I plan to update this in a week or so.

Resound has decided not to continue to support the iPhone 5S I have and trying to force patients to upgrade to the new iPhone 10. Well I just received these and going to take them back for exchange with VA. They had issues when I first received and when Apple upgraded they went to crap. Audiologist are in the dark regarding APP fees Apple has and the decision Resound made to make them inop in bluetooth. Bad decision, don't issue troops something and not support it in the following months.

Resound Hearing is the first set of hearing aids I've ever had. When I'm using my phone and I've got it on the phone symbol, every once in a while, the bell starts to go off and it destabilizes the phone. Then I get silenced between the right ear and the left ear. I took the hearing aids in to the VA technician up in Reno and he couldn't find what was going on. It seemed to work fine but we were only dealing in very close proximity with each other. Then I found out that you can't leave the phone program on all around and expect it to jump over to the phone symbol that's ringing around my pocket and be clear. The problem may be in the programming of the phone and not on the hearing aids themselves.

An audiologist who ran all the tests said I needed hearing aids. The one from Resound Hearing work and I’m delighted with them. I wasn't really aware that I had a significant hearing loss, but the moment I put these hearing aids on in the morning, I'm suddenly aware of the sounds that I wasn't hearing until that moment. Also, the Bluetooth is a fun toy and I can control it through my phone, which is very useful. The hearing aids that I have prior to these weren't comfortable, so I intended not to wear them. But with the Resound Hearing aids, I put them on in the morning and take them off before I go to bed and I'm not even aware of them in between. I would recommend them.

My hearing loss is severe in one ear. The Resound Hearing Aid I have is behind the ear with a tube going into my ear. The only feature that was new to me was the control on my iPhone, which I really like a lot. I'll either switch to speech clarity if everybody's in front of me or I switch to the restaurant all around if I'm in the middle of the group, and I control the volume. I'll also increase the speech clarity when I'm watching TV in the evening. My hearing is definitely better with Resound Hearing. If I hadn't been introduced to them years ago when I started wearing hearing aids, I would think the cost was very high but actually, I was delighted with how reasonable the cost was. I also don’t notice that it’s there and the battery seems to last a little longer than my last hearing aid too. I recommended ReSound to someone and went with them as well.

I’ve had substantial partial hearing loss and tinnitus in my right ear that was very bad. I started with another provider. We looked at several different hearing aids and what I really like about the ReSound Hearing Aids was the control that I could have with the app on my phone. The app is extremely useful. I can control the volume for my right and/or left ears equally. Also, I can adjust the tinnitus for six different types of sound. It generates the white noise options for my tinnitus which provides relief.