ReSound Hearing Aids

If I can find somebody that I can really trust for straight answers, I wouldn't care what kinda hearing aid they sold me as long as it worked. The only problem I have with these ReSound aids now is that my hearing has gotten so bad that I have to require so much amplification that I'm right on the cusp of having continual feedback problems. I don't want to go to fitting the little fitting things that go into my ear. I wanna stay with the disposable tulips.

In my opinion the top end hearing aids are pretty similar - it is the competence of the audiologist that makes the big difference. All three of the Audiologists at the Orlando Costco are excellent, but I can't say enough about Frank who has been so patient and caring over the past three years. The aids worked well from the start and Frank paired them with my iPhone and TV streamer. The wire detached from the receiver a couple of times but this was easily fixed while I waited (no appointment necessary). When I felt my hearing was getting worse Frank retested my hearing and upgraded to power receivers and when finally my hearing got really bad he took a custom mold of my ears and replaced the domes.

I now have 30% hearing in each ear and am having Cochlear Implant surgery in one ear on July 8. Three years ago I paid $2,600 for the two aids and most of the upgraded were covered under the warranty or the charge was nominal - $160 for the two custom molds. For value for money and customer service I can't understand why anyone would go anywhere other than Costco.

The hearing aid I have is the ReSound LiNX 3D and everything, basically, is good with it, other than I’m still having a hard time having it paired to my phone. I had an appointment to have regular check-up and the only problem is with the COVID-19. We’re all restricted at home. So, right now I sometimes uninstall the app off my phone, then I gotta install it again, then I have to pair it again in order to get some control off my phone for my both cochlear and my ReSound. And I never had that problem before with my ReSound. Right now, I have an upgrade on my cochlear that may be the whole problem. They work and then they don’t work. They pair, but they don’t. So right now it’s just sort of a frustrating situation. Other than that I’m happy with the hearing aid.

I did a whole bunch of online research and chose ReSound for its combination of technology and features. Probably one of the other things that contributed to my hearing loss over the years is me being I’m an avid music listener and my musical tastes are stuck on 70s and 80s rock. I wanted something that was gonna be able to stream music because I don’t like wearing conventional headphones. I don’t like the feeling of them pressing against the side of my head all day long. I also wanted something rechargeable so I wasn’t gonna be constantly changing batteries. The ReSound LiNXes were one of the very few things I found that could check off all the boxes.

When I visited the audiologist that fitted me with the hearing aids, I had some questions about the Bluetooth functionality. He got ReSound on the phone and those people seemed to be very helpful. I also did a couple of email exchanges with them when I found that for not quite being up-to-date reasons, my cellphone would not support the streaming functionality. I was lucky enough to be able to get in on a beta program with Samsung and I was able to stream to the hearing aids. So, I’m a happy camper.

Having gone through the process of getting hearing aids, I think it's important for anyone to know is who they’re dealing with face-to-face. I’ve heard horror stories from some people that it took weeks and weeks to get used to the hearing aids or not wanting to even put them in because there was too much feedback. However, I haven’t experienced any of that. Paul, the person that I saw in Norwood, was absolutely tremendous. He spent a lot of time with me and the hearing tests that he administered were extremely comprehensive. The combination of his time and attention and the ability to tailor the response of the ReSound hearing aids made them imminently usable from the very beginning. I’ve been enormously pleased with them from day one. I’m also very happy with ReSound.

The Audiologist rebooted them. (little pinhole on bottom of charger) It didn't help. Had to send them away. 2 weeks. When they returned, I was told they essentially "replaced everything they could replace on them". When I got them home, the first time I went to use them after charging all night? Only 3 out of 5 indicator lights. When I called the audiologist, he said "I don't think they even checked the charger." WHAT? Sent in for a problem with charging, hello? But hasn't happened since, but (only been 4 weeks) and right on "schedule", the right speaker wire went out today.

I have an Android Galaxy phone, but it's the 8, the app is not fully compatible for anything before the 10. However, it can download firmware updates with no problem, and I can use it to switch between 3 environment modes: "noise filter on" (cuts background noise and wind rush), "hear everyone" (conference room type settings or nature where you want to hear bird calls as well as the bear that may be stalking you), and "voice focus", when you want to hear sound from a single specific source, like a one on one conversation in a noisy space.

I had a pair of NU Ear hearing aids one of which worked for about 14 years with no trouble, the right one died a couple of years sooner but couldn't find anyone to work on it after my audiologist retired. The right one still works, just can't find anyone to adjust it, and my hearing loss is progressive and congenital so the earlier setting doesn't cut it for the mod-to-severe loss now. It was a cookie bite pattern for a loooong time, but now both ears are bad enough that they are easier to aid. Cookie bite is sorta rare, and limited on how well it can be assisted. Since it is rare, it is my understanding that there is little incentive for h.a. makers to invest in r&d of an aid crafted specifically for cookie bite pattern hearing loss. The Nu Ear were full in the canal, with disposable batteries, and I did not wear them full time all of those years.

The Re-Sounds are behind the ear style. I have seen many reviews now that report speaker wire problems were constant, and the warranty is only a year for mine. After that, you are gonna pay 300-400 MINIMUM for repairs by the manufacturer, and you get one replacement over the lifetime of each unit. This brand was the only kind my Dr. offered. I wish I had been able to try other brands, but I have chronic fatigue, and shopping for a different doc on top of trying several h.a.'s was not really an option.

I've called the company to find out if there are any extended warranties that we can get. The three years are up and to go and have them look at it for $40 a visit is ridiculous. Also, three-quarters of the time, they don't know what they're doing. They have to make sure that whoever's selling their product knows what to do with it. We were with very novice people. They're nice though. As soon as we come home, the hearing aid disconnects from my husband's phone or the buzzing are so loud I can hardly stand it. This has happened multiple times. He has to take the hearing aids and go back there.

Also, when I called the company, I got switched to Charlie and then I had Irving. Nobody wanted to take any responsibility. I have called several times and they always say they'll get back to me but nobody has ever gotten back to me. It's been a runaround with the company as well. I've tried to report and find out if there is another center that works with ReSound that I don't have to go to the Glastonbury place. But I had not gotten any concrete thing. So, if and when my husband needs hearing aids, I would definitely avoid the company that he has.

Then when I kept calling either Southern NT or Northern NT, they said that they don’t have an audiologist for 11 months. I finally went to somebody else at that 11 months’ time. The audiology place said that they could help me. They could send the hearing aids back to ReSound and set it up for me because obviously there was something wrong with it. Three weeks later I got the hearing aids back and it was so screwed up. You have two different ones to say different colors. Blue on the left side, and red on the right. They had it intermixed. I couldn’t hear diddly-squat.

I kept calling the audiology place and they said that they didn’t have an audiologist at that time. Then I called they said that they were in the middle of training. For the longest time, they wouldn’t tell me they didn’t have an audiologist there until I finally went in and asked about it. The people looked at each other dumbfounded and just stared at me and didn’t say anything. I asked them again and they said that she was in training. The only reason that I sent it off was that whoever the owner of the place was, called me. In the end, the place that I went must have contacted that person and told him that they have somebody here that was not taking their blank looks. That was the only thing I could think of. It was definitely interesting and I wasn’t too far from finding an attorney and sue the hell out of them and get it over with. But I don’t wanna do that. That doesn’t fix anything.

I had to hire a different audiologist to even let me see it. They had to redo the hearing test and readjust my hearing. The lady asked if I messed it up and I said that was how I got it back. It was not right and I could tell by looking at it. She said that the aids were really messed up badly. They fixed it and $400 later, I walked out of their office. They were awesome. All of that should’ve been included in the original audiologist that I went to that didn’t have one month after I got my hearing aids. The hearing aids were also compatible with the iPhone. I don’t put the phone up to my ear when I'm talking. I have it on audio speaker and it would keep flipping back and forth from speaker to iPhone.

ReSound Hearing sucked. They did what they thought was right, but it wasn’t right when I sent it off as it came back intermixed. I'm pretty sure it was them who also sent me a survey to fill out online. I did that and they felt as though they could send me some new batteries. I don’t even use a battery. I have a battery charger.