I noticed that my financial adviser was wearing hearing aids. I asked and he told me a little bit about it. I went from there and talked to my audiologist. I was able to try out the ReSound hearing aid. It fits comfortably and I hardly know that it’s there so it worked fine. I got the ReSound LiNX that works with the iPhone. I use the app on my phone, especially in certain instances like in a restaurant or when we go to a symphony, and I’m able to adjust the hearing aid to get a better sound quality. I also have a convertible, and if I’m getting wind noise, I can easily turn it off. The app helped me to have a little bit more control over my hearing aid. ReSound has improved my life. I can now hear my grandchildren when they’re talking to me. I missed some of that before. My wife doesn’t have to repeat stuff quite as often as well. I would highly recommend ReSound.
I have over-the-ear hearing aids from ReSound. I don't like them because I can't hear well with them. I use my iPhone to adjust them but it doesn't help that much. I also tried to have them adjusted but it still didn't help. The fact that I can't hear well hampers conversation in groups. I cannot enter into conversations as I normally would. Though I'm not completely satisfied, my experience overall has been very good.
I went with ReSound Hearing Aids because they were recommended. I got the model that went over the ear. I have the app on the phone and they showed me how to do it. I do the adjustments on my phone. It is also very easy to use the other app to change the control. I don’t wear them much but my wife thinks that I can hear her better when I have them on. The Bluetooth doesn’t work well with my car though or I can’t figure it out. I normally answer the phone when I’m driving and it gets all screwed up. If I have the hearing aids on, I end up losing the call. But besides that, I’d recommend it and I have been recommending it to other people.
ReSound was recommended by an audiologist in Big Bear Lake. I’ve had Siemens before and two pairs of Phonak. All those required me to have something hanging around my neck but ReSound doesn’t and I appreciate that. I had to move in October last year when my wife developed a brain tumor so I had to continue down here in the Covina area with a doctor of audiology. I asked for ReSound in-the-ear versions and they were the best available. I have an iPhone and I have the hearing aid app on it. I also got the remote control because I don’t like to fiddle with the phone if I’m hearing a symphony or attending a concert and I’m listening to the TV through that connection accessory that transmits to my hearing aids from the television.
ReSound is much better than Phonak or Siemens except for the left hearing aid which I sometimes wish I could send back. I had one and it hurt my ear. It was too tight. The reps probably put too much force and then the hearing aid entered the ear canal. We sent that one back and they made another impression and we got another one. The second printing was a little on the light side and almost fell out. It was done by the same audiologist, and I’m tempted to ask this audiologist to make another impression and order another left hearing aid because it seems to have some quality difference in the sound in my left ear. I’m still having a little trouble with the left hearing aid and we’re working on it, but it's improved.
I’m an oncologist and cancer specialist so I need to hear, especially during an operation, so the hearing aids have definitely benefited my quality of life. I get new hearing aids about every two years for the heck of it and I’ll probably get another pair of ReSound. I’m fortunate enough to be able to buy two pairs at a time if I need it. Most hearing aid companies offer a discount and I was pleased to get one. But I have trouble when I call hearing aid companies. I’d like to be able to talk to somebody about my hearing aids and get some input from them. But it seems like I have to go to an audiologist and I can’t go to the company itself. Overall hearing aids will never be perfect but I always recommend ReSound. It’s the best of all the hearing aids I've had so far.
My friend and I were talking about the fact that we couldn’t hear anymore and he had gotten hearing aids from ReSound and loved them. He said nothing but great things about ReSound so I thought if he likes them, I probably would like them too. When I got home, I looked ReSound up online and looked in the area on the web that's close. I had three choices, picked one of them, set up an appointment and went in. I got the behind-the-ear hearing aids that you control with your iPhone. I use my iPhone app daily and it's been fine. I love the hearing aids. As a matter of fact, I forget I got them in and I almost got in the shower a couple of times with them. The higher octave of hearing is what I was impaired with. And with these hearing aids, I don’t say, “Huh?” quite like I used to. It's nice to hear things that I've forgotten and that I didn’t hear anymore.
The person at Hearing Healthcare in Myrtle Beach was fantastic. She did a great job. She‘s really pleasant, thorough and explained everything. As a matter of fact, I sent my neighbor there and got a set of ReSound hearing aids as well. The cost of them is always going to take your breath away but they do exactly what I wanted them to do and what they said they would do so that’s worth it in the long run.
I rented a pair of hearing aids from other brands before but Resound Hearing Aids work better. I got the LiNX2 which came in the mail from Kentucky and I took them to the hearing consultant here. The cost was outstanding because I got them through free source, not retail. But they set up the app on my phone which helped a lot. I had it set up to my favorites so when I do different things, it changes. I also have a pair of wireless headphones that I use at home when I’m in bed. Overall I like my Resound Hearing Aids a lot. My life is a lot better now and my wife likes that I can hear her.
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I love my ReSound hearing aids. I've been using Bluetooth headphones to listen to my TV and computer audio. However, I was getting annoying feedback on my hearing aids. My provider suggested that I try the ReSound TV Streamer 2. I tried it with my TV and the sound was horrible so I gave up and moved on to my computer. The sound was fine but I could no longer get on the Internet thru WiFi. I discovered in both cases, since I have practically WiFi of everything that the Streamer interfered with the WiFi signals. In order to use the Streamer with my computer, I had to turn off WiFi and connect the computer with an Ethernet cable to my router to get both to work.
I can not turn off the WiFi from the router as I have backup hard drives collecting data from my computers and more than one person is using WiFi. Also, we have our smartphones and Kindle devices connected to WiFi. There must be some way to change the channel that the Streamer uses but I have not had any luck finding out how.
I tried to reach ReSound because the dealer that I purchased my hearing aid from had sent it to them for repairs and it was never returned to me. I tried to reach the dealer (fixyourears.com) and he did not respond to my calls. When I spoke to ReSound's Customer Service department, first they said they had never received it. Then they said they did receive it but were waiting for the dealer to call them back. This has been going on for over a month and I must say the hearing aid industry ranks right up there with used car dealers, snake oil salesmen and other unethical businesses that prey on the elderly and other disadvantaged people. I paid over $5,000 for these hearing aids, and it looks like I am going to have to buy new ones because the industry is full of greedy charlatans.
I went to one doctor and he gave me a Widex but they won't work with me on a payment arrangement. So then, I went to another doctor and they recommended the ReSound. I had it for about three weeks then I switched back over to the Widex. I wasn't dissatisfied with the ReSound, I just prefer the Widex. It seems like it is a better hearing aid to me. There is more control with the Widex than with the ReSound. I reckon I am just used to its app and I like that better.
My family had purchased and used Resound hearing aids before. I went with them as well. Having tinnitus, the LiNX2 that I got from Resound was very good. Being able to adjust the volume is nice. I also like the Bluetooth capability and the iPhone app is very intuitive. Resound is pretty comfortable until you've had it on for four or five hours. But then, wearing anything longer than that becomes uncomfortable, no matter what it is. Overall, I'm very happy with it.
First, let me state that I have been hard of hearing since I was a toddler and was officially diagnosed and given hearing aids in 1995 and I have worn a variety of different brands, including Widex, Phonak, Oticon and now ReSound. I got the ReSound ENZO hearing aids from my audiologist's recommendation and they are the WORST hearing aids that I have ever had.
They have all kinds of great apps and features, but they are awful at the one thing you actually need them to do, which is "be a good hearing aid". Basically, they fall short in every important category. They suck outside. They have terrible wind cancellation, to the point where if there's any wind blowing, I need to tilt my head to avoid having everything drowned out by howling wind noises. They also cannot get wet, even in the slightest bit. So if you're outside and it's raining at all and drop happens to fall on your hearing aid (seriously... all it takes is *A* drop), it will freak out and all the sound will be distorted or it will crap out completely until you can go screw around with it and try and dry it off. This leads me to my next point.
You can't get sweat on them. If they get a little bit of sweat on them, they will crap out and turn off for some undetermined amount of time until they get suitably dry... whenever that is. This wouldn't be a problem, if I wasn't 27 and still like to go outside and you know, live life, which unfortunately may mean having to sweat a little bit. Bluetooth accessory sound quality SUCKS. The quality of the Bluetooth sound is mediocre at best and most of the time it just sounds super cheap and tinny.
If you don't have the device situated perfectly between your ears (i.e. you need to turn your head or something) the sound drops out in one ear until you rearrange it. Also, the microphone on the Bluetooth device is absolutely awful and if you wear it under your shirt, it picks up all kinds of rustling and no one can hear you and if you wear it outside your shirt, it picks up all the ambient noise and... no one can hear you... so I basically can't use it. All in all, considering the price tag on these things, I would expect them to be good hearing aids first and have cool features second, but it seems that they opted to make all the "cool features" the selling point and neglected to address the important parts. Don't waste your money.
I can't pair my ReSound Hearing Aids and when I finally paired them using my iPhone, the app said they're not paired. My audiologist told me to come in on Thursday and she'll see if she can help me. I am happy with my audiologist. I've used her for the last 10 years. She has been very helpful but I'm not happy with my hearing aids yet. I won't be happy with them until I get full use of them. We replaced the right one because it was defective and the left one worked better than the right one but they are both working right now.
I was referred to the EMT at the Womack Army Medical Center where I was given the ReSound hearing aids with the remote. I can tell the difference when I use them, from the time I put them in to the time I take them off. I also like the remote feature. You can answer your phone when you're in a crowd or in a meeting, and if you don't want to listen to whoever's speaking then you can listen to your phone music using the Android app. I just want the design to be a little better. When I take the little rubber ear pieces off ever so often to clean and change the filter, they rip or they get stuck in the ear because they don't stay on tight enough. ReSound could use a different kind of material for the end towards the filter, or a little stronger or thicker at that end.
I had a pair of hearing aids before that were not ReSound. My previous audiologist had some experience on her and she knew how to tune the hearing aids. She'd know what I was talking about when I go to her, tweak the hearing aids a bit then I could hear great. She kept it that way until I lost one of them and replaced them with ReSound.
With ReSound, I have had a sour experience. The audiologist at the place that I go to now just graduated from college and has no idea how to do what I describe. I went in there one time and told her my left hearing aid was whistling, and she had no idea what to do to the hearing aid to make it quit doing that. We eventually sent it back to ReSound all three separate times and they rebuilt it. It turned out it was something to do with a part in the hearing aid and they replaced it. And so, with that replacement, I got rid of the whistling.
Right now, every time I speak there's a squeak in my hearing aid. There is a way that my audiologist would be able to remove that sound, and I know because the lady that I had first could do it. But I've had this squeak for four weeks and my new audiologist doesn't know how to fix it because she's not experienced enough in the ReSound software. It's honestly not her fault; she just hasn't been trained enough. You could know all the book knowledge about how to operate, but if you don't have the application from experience it's of no use. Everybody has to climb that hill, but she needs somebody to pull her by the hand up the hill instead of her staggering up the hill by herself. She's not gonna get there from here by doing herself.
I even called ReSound themselves and they were trying to get me in to another dealership. But their efforts were like a little bird fluttering around up in the sky. So, I just stopped calling the dealership. The only ReSound dealership I know of is this one and I would tell others whatever they do, not to buy these because they don't know how to service them. At times, I take the hearing aids out and say I can do without them and be better off. But I spent a lot of money and that is not good. It's not fair to ReSound nor to me.
I got the LiNX2 from ReSound Hearing Aids. I liked and trusted the people I dealt with at the hearing aid center. They're the ones that measured my hearing and the ones that I believed in. They're the ones that said, "Use this one. It's probably better." I liked them so much that I let them decide for me and I went with what they wanted. I use my hearing aids with my iPhone and leave it in the same mode all the time. Other than being able to go from all-around mode to restaurant mode, there's no big deal to having it via wireless. However, the prices of these hearing aids are ridiculous. Fortunately for me, money is not an issue, but if I wasn’t as lucky as I am to have the financial resources, I don’t know how anybody spends this much money on one of ReSound's products.
The provider whom I bought my Resound hearing aids from was in an ENT doctor’s office area. I saw the doctor first, had a hearing test, went to the provider’s office, and he went ahead and ordered the hearing aids. I liked that I was able to do that. So far, my experience with Resound has been so good. I also like that I got a remote with them to change programs and mute them. And when one of the speaker wires went bad, it was replaced under warranty. However, the battery is a size 13 and it’s supposed to last a long time, but I’m lucky to get a week out of them.
ReSound was one of the brands recommended and they also had an app whereas the other brands didn’t. Their representative has been very gracious and has helped me work through some minor issues like the length of wires, etc. ReSound is fine though I have't figured out how to use my cellphone with them. My fingers can't find the buttons in the app. Also, it would be great if they could embed the technology to charge the device instead of replacing batteries. And they could make the colored dot that differentiates between the right and left ear much bigger, too.
Resound LINX2 Mini-Rics OK then failed. I was fitted with these a year ago, by the VA, and was pleased with them at first. I had to trade my Blackberry for an iPhone 5 to control the hearing aids, the iPhone has been terrible, battery life is pathetic. A couple of months ago the Hearing Aids started having intermittent problems. I saw my audiologist at the VA. He did some programming tweaks and they seemed fine again. Then they started having problems, they dropped out and in intermittently and it was distracting and annoying. I went to see the audiologist again, he did some tweaks and they were still acting up. Just before I was done with the visit the left hearing aid started screeching in my ear (sounded like a FAX machine) I pulled it out quickly and then, a minute later, the right hearing aid did the same. The audiologist sent them back for repairs. I am not satisfied with these hearing aids and could not recommend them for others.
I have tried some hearing aids from a different company and they did exactly what I wanted them to do in their office. Then, when ReSound called, I got a pair of the behind-the-ear style from them to compare. I ordered a gray color and they didn't have another pair so I just took the beige ones because we were moving on a trip and I needed them. They're comfortable and a lot cheaper than others. They also seemed to be doing what the other brand was doing at the time. But in the long run, I realized I made a mistake and spent $4,000 for almost nothing.
They make everything louder including the background noise which is what I'm having trouble with. I can go without hearings aids all day and until the evening. But when I sit down and decide to watch TV, I realize I need them when my wife tells me to turn the TV down. When I put them in, I turn the TV down and everything is fine. But if she was in the kitchen and start doing things, then I had to turn it back up. It made the background noisier. They even set me up with an amplifying thing so I could hear the television better. But the only trouble is if I plug that unit into my TV, I could hear the TV perfectly but nobody else can hear it because it shuts the speakers off.
Then I had to send the hearing aids back because one of them was eating up batteries. In two days, the batteries could go on dead. For the first three years ReSound is furnishing the batteries but still it's ridiculous to have to change them every three or two days. So I contacted them and sent the hearing aids back so they could see what was wrong with them. They corrected that quite a bit and now the hearing aids last for about four days.
They also made some adjustments because I could hear better with the different noises. But I have to turn the treble frequency down because they had it turned up so high that if there's some crackling sound, it sounds like fireworks in my ears. Every time I put the hearing aids on, I have to go in on my smartphone and make that adjustment. It's nice to be able to adjust it that way instead of having to mess with the actual hearing aids. However, they're still not doing what I want them to do. They help to a certain extent but I'm not satisfied with the way they are. I'd be nice to have tune up adjustments on them but where I'm at right now, there isn't a ReSound place around for several hundred miles. I haven't been able to find the place that can do it. And if they can make it work right, then I'd be satisfied.
I injured my hearing years ago so I have been without good hearing for most of my life. I did not realize it until I was in the navy and they put me through a sonar test which I failed. Then I wanted to be a teacher so I was taking night classes. They gave me hearing tests and they said, “Your hearing is not very good really.” So then I started investigating and the first thing I got was Miracle Ear. I had that for many years and then I needed an upgrade. That’s when I got into ReSound which was recommended to me by Sonus. They showed me the attachment through the TV and that was what sold me on it. My wife had Parkinson’s and we were having difficulty with her and I watching television and interfering with each other, and I wanted to have something that was separate. So that was what appealed to me.
I have had a great experience with ReSound. I got the top of the line at that time. I have been going to them about every six months and they clean everything up and adjust my hearing aids. And I’m very happy with them. When I first got them, I thought I heard something and I thought, “What the heck is that sound?” And I looked over in the corner and there was a little, tiny, whirlwind of leaves that was fluttering around. I thought, “My, gosh. I can hear that.” I heard leaves rustle for the first time. And that was so exciting to me when I came out of the hearing aid place.
I am also hooked up with Posit Science which is a brain program you can download on your machine that increases your ability to hear, see, etc. I can turn my hearing aids to the high stage and begin to tell the difference between the vowels that they test me with. I can get pretty good scores because I can distinguish which syllable or consonant I’m hearing. That’s a big plus. I also like the controller in my pocket. I can control stations and decibels on the sound. I have rated ReSound 5 stars to everybody who I know that needed hearing aids. Most hearing aids, they last about three years. I’ve had ReSound for five years and I’ve never had a problem with them. They're brilliant.
I don’t like any hearing aids but I put up with it and I got ReSound hearing aids. ReSound Hearing aids can be controlled with a smartphone and I was interested in that. Costco is a bit cheaper but ReSound's quality is good. They also did a more thorough examination than what I had in other dealers I had looked at. Also, other brands of hearing aids didn’t match all the details that they went through Costco. So, I like Resound. The options on changing special needs and the different programs were what I liked the best. I have an iPhone and I like the ReSound app for different conditions. I change it when I need to and it’s easier than clicking the buttons on top of a hearing aid. I used to have a problem where I never understood the speakers at a meeting and now ReSound makes me able to hear. I usually understand face to face conversations but not in an auditorium of some kind so ReSound helped me a lot. It's a good experience.
I never had hearing aids before my ReSound LiNX2. I like its integration with the iPhone and the availability of the app. With some other phone companies, I can use the Bluetooth, but they don’t integrate the same way. The app has made me even more likely to wear my hearing aids because it’s certainly far more convenient than listening to the speaker phone.
My ReSound hearing aids improved my life quite substantially and I do hope that the evolution of the system will continue. One of the shortcomings is I have numerous Apple products and I can only link my hearing aids with one device at a time, like my iPhone which I am on right now. But I have my iPad with me and I am just spending the day doing some things on it, and I can’t have music or videos or any audio coming through my headset because I have to first go in and disconnect the hearing aids from my iPhone and then re-link everything with Bluetooth to the iPad, which is a process. It takes about three minutes. You have to take out the battery and put them back in again. All of that is a rather tedious, so I don’t even bother trying to do it anymore.
And the other thing is, I understand it may be a problem with the Bluetooth connectivity, but I often walk away from my phone while I’m talking to somebody and forget that this microphone on the phone is what is going into the telephone call. Although the audio out is going directly to my hearing aids. It would be nice if the microphone in the hearing aids, and I know they have one, was picking up the voice to be transmitted to the iPhone. Then I don’t have to have it out of my pocket. I need to wear it holstered. If I’m wearing the Bluetooth headsets, I talk through the headset to the phone. So I don’t have to have out of my holster or don’t have to be looking at it or keeping it close to me. But those are all evolutionary things so hopefully the process will continue to do that and with the linking more flexible.
I had gone to other hearing aid centers. They used different companies and I was fitted with the different brands of hearing devices. Then I chose the technician and I go with whatever brand he sells and represents. My hearing aid technician opened an office and I went to him and he fitted me with ReSound 10 years ago. He takes real good care of me and fixes anything that goes wrong with the hearing aids or sends it back to get it fixed.
My hearing went bad enough that I had a cochlear implant in my right ear and then I still wear ReSound in my left ear. I like that their technology blends together. There's a lot of features I could use like telephone connectivity, or Bluetooth. One major feature is I can hear in both ears using my iPhone without having to push any extra buttons. I couldn’t talk on the telephone before because I couldn’t hear well enough, but now I can. The second best feature would be the live streaming because I watch TV into both ears. And the third would be the remote microphone, and using the feature that I could plug it in to my computer speakers and have the computer sound downloaded into my ears.
I use the app off of my iPhone to manage my hearing devices. If I want a normal setting, a restaurant setting, an extra loud setting or if I want to download from the TV, I can just push a button on my iPhone and get it done. That’s the only application on my iPhone that I use. Overall ReSound is a very good product that doesn’t require much maintenance. As my hearing has gotten worse through the years, thank goodness the technology and the hearing aid cochlear industries have improved so much that the technology kept in pace with what I need. So, I’m having a good experience and I’m totally satisfied.
My audiologist told me about ReSound a while back. I liked that it was a solid name with a good review and I got the ENZO2. I enjoy the Bluetooth connectivity. It shares audio notification to my phone and the app does switching between programs and some of the finer tuning control. I also like not having to take my hearing aids out every time I have to talk on the phone. Overall, they monitor easier pretty much. It's also easy to use. The only complaint that I would have is sometimes the connectivity has interference. If I listen to a podcast, it’ll sometimes bump off. It’s quite annoying because there’s an audible sound that comes across it. But just restarting the podcast usually helps.
I have had my devices returned 5 times during the last two years for shutting off. They have completely replaced one and now the other is doing exactly the same thing. Also their app is mediocre at best.
My husband was getting a hearing test as a preliminary study for a cochlear implant. And the doctor said to him to try the Resound hearing aids. ReSound is good and had a special guarantee. If one doesn't like it, it could be returned. My husband had been loyal to a friend who had a hearing aid business and the hearing aid he got from his friend did him fine for a few years, but then my husband needed better technology. He tried the Resound hearing aids and loved them.
The type of hearing aid he’s using goes in his ear then it loops over with a little filament. The hearing aid couldn’t be seen and it has a little control at the back of the ear. With the hearing aid, he’s able to pick up the phone, hold it to his ear and could hear people talking on the phone. I now also rarely repeat myself in front of him because before when he was wearing his previous hearing aids, I would have to repeat the same things in front of him, like a broken record 15 times where it got to the point I won’t talk to him anymore. Now, I'm turning my head towards him saying the words right, two feet from his head, and he'd go, “What?” It was well worth the money and I like my husband a bit now. It is almost scary to him though. He’ll hear the wind blowing or the motor in the car going and he would ask what noise was that. He's hearing things that he never heard before.
I got Resound LiNX hearing aid and it goes behind the ear then there's a tube that goes to the other thing in the ear. It's light and not very visible. Since using the hearing aids, it has vastly improved my hearing. I got the three channels and it has a channel just for the background noise. It works okay and I could hear the crunching of a paper and little things. It's incredible. But the hearing aids are grossly overpriced and its technology is such that I’d feel could be a lot better. Channel two was not functioning properly and channel three was useless. I’ve sent it back twice to the company and they've either sent back a new one or fixed the old one.
Also, I live in the mid-west so we have warm weather five months out of the year. If I perspire, the hearing aid does not function. It shorts out. For a $3,500 piece of apparatus, that's a joke. Resound didn't put in the pamphlet that if moisture gets in the hearing aid, it will not function, which is totally not acceptable especially that there are all kinds of drying products that are out there. The titillation of being able to hear and having that all taken away by something like perspiration is ludicrous. I'm very dissatisfied and wouldn't recommend Resound. My warranty runs out in 2018 and will have to switch because it seems like every six months to a year the hearing aid has to be fixed. There are other things available like various implants but the hearing aid is still the answer, but somebody has to step up and create something good.
The Resound Dot hearing aid set I got at Rametta Audiology in Tarentum, PA is placed behind the ear then the microphone is in my ear canal. It’s now six or seven years old and still work good. The only problem with the hearing aids was that when I wear them outside and I sweat, they turn off. If it’s raining, they get wet and turn off as well. And I noticed it’s difficult to hear in large crowds with these hearing aids.
Also, my hearing aids are not app compatible. The new hearing aid models are and I’m looking into them. I went back to Rametta, where I also go to five times a year to get the hearing aids cleaned and have them tested, and they're recommending the new ReSound LiNX. I went to another hearing aid provider carrying also ReSound, but was pushing me towards Oticon, which is similar in style, features and price range with Resound. The thing that's got me held up right now is that ReSound doesn’t have very good reviews. They’re like 2.5 out of 5 stars for a couple of hundred reviews. So I’m not sure if I wanted to go that route or not.
I went purely with what my audiologist told me to get and purchased ReSound hearing aids through Homestead Medical. The Bluetooth option is my favorite feature. If I'm talking on the phone, it's phenomenal. I can hear conversations so much clearer. However, the hearing aids and I are still having a love-hate relationship. Sometimes I can’t hear out of the devices and they're a pain and sometimes they’re working great and I forget that I have them in. I'm still new to the product so we’re working on co-existing and I’m not giving up on them. It's just that I need to learn to live with them. It's not perfect but it's good.
I spent $4200 on hearing aids that were pretty worthless. They were good, until the warranty was off them. The ReSound Alera has a plastic tube that holds the microphone. There are 2 major problems with it. 1) The microphone is half hidden by your ear and you only hear about half of what you should. 2) It cost $350 per hearing aid to get it repaired because the plastic tube with the microphone on it will break and usually one month AFTER the warranty is off it. (I spent another $1500 in repairs on the hearing aids in 3 years).
Also, Wakefield Hearing offered free batteries. I would get their batteries and most of the time half of the batteries were dead. Now this becomes a problem when you are in the field working and all you can hear is the ringing in your ear because the battery is dead. I gave up on the Wakefield batteries and ordered hearing aid batteries off the internet.
I also followed the directions given in the pamphlet in calling the factory if you had problems with your hearing aids and needed them repaired. The customer service representative was anything but helpful. He was rude and inconsiderate and told me I couldn't talk to them directly as I wasn't a doctor. After three years of trying to work with these lousy hearing aids, I went to another company, got new hearing aids, have had them a year, have had no problems, have a knowledgeable doctor, great customer service and NO DEAD BATTERIES!!
Father-in-law had this pair of ReSound units before moving from Texas (Purchased at Costco) to Oregon to live with my wife and I. He would not wear the hearing aids and complained about them being too loud. I work in the I.T. industry so I figured the remote and hearing aids needed fresh batteries and relink (pair) the remote. First I would like to say that the old batteries had long been removed and no place even online could I find a model number. The manual was generic listing NOTHING for battery type or size. Once the batteries were fresh I tried to pair the units and only one would pair.
I called ReSound support and the second person I spoke with did not appear to want to help an end-user. I told her what was done and she said it should have paired both units not just one and then advised that the units should be shipped to the Texas Costco for "Reprogramming". I asked about doing the programming myself and she said that ReSound "will not release the program to just anybody". I attempted to call multiple Costco's in my area and the hearing centers are closed permanently. As for the TWO SETS of ReSound hearing aids and the control unit they are now in the TRASH! ReSound hearing aids are not recommended for these reasons: 1 hour battery life, will not pair correctly, remote functions are slow and hard to move around (clunky interface), and worst support for the money. $3,800.00 in the TRASH! Will never call or buy another ReSound product EVER.
ReSound Hearing Aids Company Profile
- Company Name:
- ReSound Hearing Aids
- 8001 E. Bloomington Freeway
- Postal Code:
- United States