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hear.com Reviews

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About hear.com

hear.com sells high-quality hearing care and medical-grade hearing aids from eight manufacturers. The company has worked with more than 200,000 customers to help improve their hearing and quality of life. hear.com offers financing options and a 45-day no-risk trial so customers can experience how medical-grade hearing aids can make a difference in their lives.

Visit www.hear.com
Pros
  • 100% money-back guarantee
  • 45-day trial
  • Financing options
Cons
  • Provider network not available in Alaska or North Dakota

hear.com Reviews

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    1 featured review
    How do I know I can trust these reviews about hear.com?
    • 4,941,320 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 375 - 525
    Verified purchase
    Sales & MarketingOnline & AppStaffTransparency

    Reviewed March 16, 2023

    The service has been outstanding but I’m not as happy as I thought I would be with the hearing aids. There's a lot of feedback and the part that goes into your ear is wide. I have very small ear canals and I have the smaller size available for adults. In terms of quality of sound, Hear.com is better. But in terms of fit, Bose was better and their app was outstanding and state-of-the-art. The Hear.com app given to me by the audiologist was lacking. They need to update their app to provide the user with much more control of the hearing and the volume settings. I'm a professor, so setting and where you are and what you're doing is crucial and the Hearing.com app does not provide that at all. I miss the other ones I used because of the app. It was very discreet and I had a lot of options. Hear.com’s app is not as good as it could be.

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    hear.com
    Response from hear.com
    Gloria, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services. However, we are sorry to learn about your troubles with your new hearing aid devices. I would encourage you to schedule another appointment with your provider. They can fit you with a different style and size dome (the piece that goes into your ear canal) to make them feel snugger in your ears.

    In regard to our app, what functions are you specifically looking for? Our app allows you to adjust the following features- Bluetooth, volume control, directional hearing, speech clarity for different types of environments and even offers a relax mode.

    Please do not hesitate to reach out to us if you need anything or would like to offer us additional feedback to improve our services. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed March 16, 2023

    I was highly impressed with Hear.com and I have recommended them to two people here at The Chamberlin. I love that my hearing aids have Bluetooth. In most cases, I don't have to hold my phone up to my ear to talk to a person. Also, I liked the idea that everything is on my phone. I don't have to fool around with the back of the hearing aid. That really is really important to me. Being 84 years old, sometimes we can't handle those little buttons on the back of the hearing aids.

    I got behind-the-ear hearing aids and everything has been so amazing. When they first sent me the laptop and everything, I was amazed. Then they called and told me how to set it up. I do have some knowledge of computers, but I'm not 100% computer-savvy. So, I was scared to death and they simply walked me through how to set it up and what to do with it and it was wonderful. The appointment was very easy. They also sent me a whole year’s supply of caps for the hearing aids and the wax guards. If nothing goes wrong, I'll be fine. The hearing aids are chargeable. I put them in the charger every night before I go to bed, and then I take them out in the morning. I did ask Chris about what's gonna happen if we have a power outage. He said that the case itself should hold the charge for four days to five days. So, even if they're unplugged, I'll be okay because most power outages don't last more than three days.

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    hear.com
    Response from hear.com

    Nancy, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our Teleaudiology services. Also, we are excited to hear that you are taking full advantage of the hearing aid features such as Bluetooth and app control. Please know we are always here for you so do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 7, 2023

    It was a good price and their rep was knowledgeable of what she does. She explained it really well and set everything up perfect. The hearing aids work well and I like them. They're small and I got used to them quick.

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    hear.com
    Response from hear.com

    Jerald, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and that you had a positive experience with our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 7, 2023

    I wanted something that was discreet and Hear.com had the in-ear model. My hearing aid is behind-the-ear style. It's not bad except when I wear glasses and when I put my glasses off and on, I hear the rasping. Then when I scratch my ear, I can hear the rasping in the back of my ear, too. But I love the Bluetooth too. I answer all my calls on Bluetooth.

    The whole process was also very easy. They send out the iPad thing, then they check your ears and check the hearing. The doctor’s there and he walks you through everything and helps you through it. When I opened up the box, I was thinking, “I don't want to carry this thing around.” But it wasn't that at all. They're out of sight. You got a thin wire coming into your ear so it’s really not noticeable. They're also rechargeable, which I love. They're designed to hold a charge for 30 hours. I've gone 14 hours a day with them on and I haven't had any problems. They've never gone dead. I’m very satisfied with it. I also like the phone app because I can adjust things differently. Their customer service has also been very good. They walked me through it and said, “This is what you gotta do.” Very satisfied.

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    hear.com
    Response from hear.com

    Tony, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and are taking advantage of all the features. Also, we sincerely appreciate the positive feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffTransparency

    Reviewed March 7, 2023

    I had hearing aids from Costco and in the wind and different places, I didn't feel like they were helping me as much as I wanted to be helped. Compared to the ones I got from hear.com, the difference is night and day. These things are hooked up to my phone and when I'm talking to someone, it's like they are three feet away from me. I can also hear myself talking. But every now and then, the hearing aids won't sync with my cellphone. I'll have to take them out and put them back in the little charger. I wait a few minutes then I put them back in my ears, and they resync. But that sometimes that happens more often than it should. And I'm one of these guys who plugs my phone and hearing aids in every night, so it's not that something is not charging.

    But other than that, their customer support has been perfect. When the hearing aids were out of whack not too long ago and I couldn't figure it out, I called hear.com and the young lady who helped me couldn't have been nicer. I kept apologizing because I'm pretty simple when it comes to these electronic stuff. But she kept telling me that there was no need to apologize at all and that they were there to help me. When I hung up with her, the hearing aids still weren't working. But she told me to wait a little bit for the update, so I waited for 30 minutes. I tried again and they still weren't working. Then I saw, "Update in process" on my phone and as soon as it said complete, I went through the steps that she told me to do and they've been working just fine ever since.

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    hear.com
    Response from hear.com
    Dennis, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and had a positive experience with our services.

    Our team is always here to assist you, so if you continue to experience Bluetooth issues please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success team

    Verified purchase

    Reviewed March 6, 2023

    The hearing aids I got go behind the ears and they are very comfortable. They're smaller than the old days, and they ride just fine. They don't have any interference with my glasses. Hear.com is doing great, and I'm very happy with the product.

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    hear.com
    Response from hear.com

    Rick, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and had a positive experience with our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed March 5, 2023

    Hear.com was excellent. I went to Beltone and to Sam's and they were okay. But they didn't jump out to help me. That's why we took the Hear.com hearing aids. They bent over backwards to help me out. My hearing aids are doing pretty well. I can hear the stuff I couldn't hear. I can even hear the wind.

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    hear.com
    Response from hear.com

    Vincent, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our hearing aids and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    PriceStaff

    Reviewed March 4, 2023

    I had significant hearing loss and I got the behind-the-ear hearing aids. The cost is appropriate and at this point, the quality appears to be good. The service from Hear.com has been excellent and they have knowledgeable service people, and I couldn't be happier.

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    hear.com
    Response from hear.com

    Dennis, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience and we are happy to know that you have enjoyed our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    PriceStaff

    Reviewed March 3, 2023

    The reps always answered all my questions. Every one of them was good to work with. The hearing aids are not perfect, but they're better than what I had. I had bought several of the less expensive ones that were nothing more than amplifiers. My Hear.com hearing aids are a 100% improvement over those.

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    hear.com
    Response from hear.com

    Bruce, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and we are happy to know that you see an improvement in your hearing loss with our hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2023

    Getting my hearing aids with Hear.com was the best move I ever made. I now can hear things I haven't heard in 30 years. Charlie was the one I dealt with, and he really cared. He said the hearing aids were 6,200 but gave them to me for 3,900. He explained to me what I could and couldn't hear. Everything he told me was the truth. My brain is so much clearer. I'm not nearly as tired when I get home from work in the afternoon, struggling, trying to understand the guys' conversations. I love the hearing aids. I like that I can operate them off the phone app. The Bluetooth is another feature I love.

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    hear.com
    Response from hear.com
    Richard, thank you so much for taking the time to leave us an online review. We are absolutely thrilled to learn about your positive experience with your new hearing aids and our services. It makes us happy to know that you are not struggling as much after work. Success stories such as yours are what keep us motivated to keep helping others hear well to live well.

    Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedOnline & AppMaintenanceStaffRates

    Reviewed March 1, 2023

    Hear.com provided an opportunity for me to get advanced technology at a more affordable price and they connected me with a local provider here in my community that is very professional and competent. They asked a number of questions to determine what my status was. I had a hearing test with an audiologist about two and a half years prior to beginning to work with Hear.com, so I was able to share some information from that prior study. And they connected me with a local audiologist here in Tullahoma, Tennessee. That audiologist performed another test in her facility. She had a sound booth and equipment to do the testing each ear individually. She tested me at different sound wave ranges and determined the degree of loss at the different frequencies. It was in addition to a lot of questions that she asked and it was a very extensive test.

    So what you do is you hold a little clicker and the audiologist is initiating different sounds at different frequencies. And you click the clicker when you detect the sound. I went through all of that one ear at a time and they determined that there was more significant loss in one ear than the other. Hear.com recommended a high-end hearing device and they shipped that device through the audiologist. After the audiologist had done her evaluation, she determined that the hearing aid that was recommended by Hear.com would be excellent for where I was in the hearing loss that I was experiencing.

    She was able to program those hearing aids based on my exact condition for each ear and each hearing aid was programmed separately. At the end of that, my wife came in and we had a conversation so she could record my wife's voice. She specifically programmed the hearing aids to key in on her voice, so that the hearing aids would focus on her voice. Like if we're in a restaurant or a movie or watching television, and there's background noise, the hearing aids are able to, focus on her voice. So I could still hear the background noise and the hearing aids didn't drown it out entirely. But I would be able to hear my wife's voice over that noise. The audiologist had me wear the hearing aids after she had the program for a couple of weeks.

    We purposely went to a few restaurants and a sports bar with a bunch of TVs going where everybody had tables and were talking. My wife and I were sitting at a table having the conversation. Then we went out to eat breakfast and lunch in a couple of places. The first time we went out to breakfast, one of the hearing aids stopped working and I couldn’t hear anything in it. This was on a weekend at 9:30 in the morning. I called the audiologist office to leave a message, not expecting to get a call back before Monday, but she called me back while we were still at the restaurant 20 minutes later. There's a little insert that goes into the ear canal and it's got a receptor on the end. And it had gotten blocked with the ear wax. She told me how to clean it and it was functioning again.

    So that was the kind of attention to detail and unexpected service that I got. I didn't really expect the doctor to call me back on the weekend with an answer. The audiologist works outside of Hear.com but some of her patients are referred to her by Hear.com. She said she really liked the technology and the hearing devices that Hear.com supplies. And the ones that they had sent for me to try out, she was very impressed with those.

    We also tried sitting and watching television and having a conversation. So we had different situations. Then, we went in to the audiologist and she took my hearing aids and plugged them into her machinery. She determined how well they were performing in those various situations. One of the things that we did was we went to a Christmas party and there were about six couples there and some kids. The women were in one area and the men were in another area. I was having a conversation with a couple of the men and the audiologist was able to hone in on that party.

    She said that she could see where I was in a situation where there were a lot of conversations and my wife wasn't near me. But there were a lot of high voices in the background, I was having a conversation with a couple of people with lower voices, and I was able to hear their conversations. And I could still hear the background noise, but I was able to focus in on that conversation close to me. In the end, we only had to make one slight adjustment to the geometry. On this hearing aid, there's a part that goes behind the ear and there's a little wire that goes to the little plug that you put into your ear canal. That wire was a little short, so it was going into the ear canal at an angle and I wasn't getting as good a reception. The audiologist made that wire a little bit longer, then we did another one month trial. We were back after the one month and she said she could see that my reception improved.

    The representative from Hear.com, Clyde, also did a very thorough job of getting me prepared for the meeting with the audiologist. The process that he went through, all the questions that he asked, and the hearing aid that he recommended turned out to be right on as a result of the test with the audiologist. The other thing with Hear.com is that, once I got the hearing aids, they had a process of a couple of weeks where everyday, I had something on my phone that was a tip.

    So for instance, they recommended the first few days not to wear them all day because it's kind of a change to your system. So your brain and ears have to adjust. And some people, if they wear them for 12 hours to begin with, they might be overwhelmed. So your brain is processing information that it hasn't processed for a few years and it could get confusing and disorienting. Then they had tips, like if your ears are itching, it's because there's something in there and your body is not used to that. And here's how you adjust to that.

    Clyde was available, too. He gave me his phone number and told me not to hesitate to call him with any questions, prior to receiving hearing aids and after receiving them. Then he followed up several times after I'd gotten the hearing aids to make sure that I was on course and everything was going okay. For instance, the audiologist told me about some customers that didn’t use Hear.com and that didn't have these tips. Maybe they got overwhelmed and they just quit using their hearing aids. So Hear.com really goes the extra mile to make sure that if you need hearing correction and if you need hearing aids, you're able to adjust and get full use of them.

    Thanks for your vote!
    hear.com
    Response from hear.com

    Joe, thank you so much for taking the time to leave us an online review. It was great being able to read about your in-depth experience with the services of our team and the local provider we recommended for you. We are thrilled to learn about the positive outcome of your appointments and testing out the devices in different environments. Please know that along with your local provider, we are always here to assist you as well. If you need anything, do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

    Verified purchase
    Customer Service

    Reviewed Feb. 24, 2023

    Purchasing my hearing aids was a simple process. I'm very satisfied with all the follow up. It has enabled me to watch TV without the use of the closed captions. Also, I can engage in conversations without difficulty.

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    hear.com
    Response from hear.com

    John, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed Feb. 24, 2023

    I talked to the Hear.com representative and agreed to try the hearing aids out on a trial basis. They proved to be everything he said they were. They're right on the money. They surprised me and sent me a year's supply of things that I need to service my hearing aids, and I'm grateful for that. The hearing aids have been very comfortable to wear. I'd highly recommend Hear.com. I haven't seen any other hearing aid companies that come close to their service. I'm very impressed, and I'm a hard one to impress.

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    hear.com
    Response from hear.com

    David, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 22, 2023

    I’m glad that I tried the hearing aids. It's been amazing. The hearing aids came with a close funnel. I happened to put that part on first, in the extra small size that they had sent, and it went right in. I don't even feel it. I have sometimes fallen asleep with them on and in the morning, I realize I haven’t charged my hearing aids before I get right up because they're so comfortable. I am certainly hearing better. At one point, I called Hear with one question about something and I got great service. It's always been pleasant, positive and productive. But they could make the hearing aids waterproof. So when you get in the shower, you don't have to worry about damaging them.

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    hear.com
    Response from hear.com

    Binnie, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our services. Unfortunately, our hearing aids are not waterproof but we are happy to know they are very comfortable for you. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & MarketingStaffTimeliness

    Reviewed Feb. 21, 2023

    I pushed a button somewhere on the internet and a really nice guy kept calling me. He was easy to talk to and had a lot of information. He hooked me up with Hearing.com. I was living in North Carolina and we moved to Arizona. He continued to care for me and helped me find a place and get my hearing aids done. I had a consultation with my hearing. It couldn't have been two weeks before I got a doctor here in Arizona. He verified that my hearing was pretty down in my right ear and somewhat in my left so I started going for hearing aids.

    When we first signed up, it was very difficult to get the machines to recognize my signature. We signed them in the office and we had to go back the next day. They sent us paperwork the next day. It took like four signatures before the machines all finally worked. That aside, I love my hearing aids and I'm very happy. I noticed when I don't wear them in the morning and if I forget to put them on once in a while, a day will go by and I'll think, “Hmm. Irritating.” Now I put them on every morning. The only other thing is the left one isn't working right so I need to get back over there and have them adjust it.

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    hear.com
    Response from hear.com
    Margaret, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your hearing aids and our services. Please know that your provider is always there to assist you with any of your needs. So, if you are experiencing some difficulties with your devices, make sure to schedule an appointment.

    If you need anything else, do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 20, 2023

    My hearing was bad but I didn't realize how bad it was. I did Hear.com for convenience and got a behind-the-ear model. We've got everything programmed and it’s been doing good. I like that I can control it with my phone and the Bluetooth is really handy. It's amazing and it's nice to be able to hear again. This gives me a hold of what I was missing in life. The cost was minimal compared to what I was missing. Hear.com was really helpful and they were really polite. I would and have recommended them to a few people. I would use them again.

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    hear.com
    Response from hear.com

    Patrick, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and we are so happy to hear that you are taking advantage of the device's features. Also, we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2023

    Everybody was telling me I needed it. I was looking for one and a lady named Maria called me. We were talking and she set it up everything. Maria was an expert and she knew what she was talking about. She did everything just like I went to someplace else to see the doctor. I went to different places but I was not as happy as with this one. I got the product from Hear.com. I went to their location and their rep was very good. I didn't know anything about all the devices. Everything was good because it was new. Everything that I learned was after I got the device and it's just getting better and better.

    I have a behind-the-ear model and it has a little wire going into the ear canal. As soon as the tech put in the hearing aid on the right ear, everything was good. But I had a problem with my left ear and the hearing aid was just popping out. The tech adjusted it. My ear canal is too short so he was using different things to make the hearing aid fit right. It still is not like the right one, but it's a lot better than it was before.

    I like my hearing aids. I got some problems over there. Sometimes it pops out there and I can’t hear it from one ear and then they come back. The doctor said that's because of an overload of Bluetooth. Other than that, the hearing aids are very comfortable. Now, I don't keep on asking people, “What did you say?” All in all, it was a very good experience. What I did was a good choice.

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    hear.com
    Response from hear.com
    Anthony, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and we sincerely appreciate the feedback about our team members and services.

    However, we are sorry to hear that you are experiencing difficulty with the fit of the left device. I would encourage you to keep working with your provider as you may need a different size receiver wire and/ or domes. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Feb. 18, 2023

    The hearing aids are a big difference for me with tones and voices. I never realized how much I was missing. I got the behind the ear style and since I wear glasses, I thought it would be a problem, but it’s not. I'm on the phone a lot with the job, so I like the Bluetooth. I could do a commercial for Hear.com because I never dreamed it would be this good.

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    hear.com
    Response from hear.com
    Greg, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new Horizon hearing aids.
    Success stories such as yours are what keep us motivated to help others hear well to live well. Please do not hesitate to reach out to us if you need anything.

    Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 17, 2023

    The hearing aids work good, but I'm having trouble with working off the phone. The Bluetooth part of the phone doesn't work and when I send an email to someone, a day or two later, Hear.com calls me and asks me about it. I've been out several different times and the reps have been trying to work with it. However, we've done everything we can and it's not fixing it.

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    hear.com
    Response from hear.com

    Joe, thank you for taking the time to leave us an online review. I see that the last time we spoke was on 2/8/23 regarding your Bluetooth connection. It is possible that you need a firmware update that should help resolve this issue. Please do not hesitate to reach out to us or your provider to assist you further. Happy hearing!- Sami, Customer Success team

    Verified purchase
    StaffTimeliness

    Reviewed Feb. 16, 2023

    The rep worked very closely with me. I was very skeptical at first, but she kept giving me additional information, and it sounded like a good fit. They are so comfortable. I didn't feel any time frame where I was trying to get used to it. It was that easy that I was that confident to wear them the next day for a big wedding. I had no problem transferring over from nothing to hearing aids. They're lighter than air. They're perfect. It could go in front, it can go inside, you can do it to mute things behind you, you can do full circle. I'm not very techie, but I can do all this and make things louder. It's awesome. Now, I don't ask "What?" a lot anymore. My music is not as loud. I would have it at a 12, now I only need it at a 6.

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    hear.com
    Response from hear.com

    Gail, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new Horizon hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer Service

    Reviewed Feb. 16, 2023

    Hear.com gave me a good deal on the hearing aids. I like that it's Bluetooth. I can speak to others through my phone and hear them through my hearing aids. I hear better and I can hear conversations when I'm in the crowd now. With a group of people, it was hard to concentrate on voices but it's a lot easier now. I highly recommend Hear.com. I already had a couple referrals to contact Hear.com.

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    hear.com
    Response from hear.com

    Vince, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and that you can hear better in crowded environments. Also, we sincerely appreciate the referrals. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed Feb. 15, 2023

    My hearing aids from Hear.com have a very small piece that fits in the canal of your ear with the wire that goes to the receiver on top of your ear. It's very small. People don't even see that I have it. I wear glasses as well. It even sits on top of the glasses. But I was home three hours with my wife, sitting across the table from her and she didn't even know I had them in.

    Each earpiece has a front and back microphone. The app has a device where you can direct the focus of that if you want to. So instead of surround, being 360 degrees, if I want to, like in a restaurant I used this last Wednesday when I was in a group setting with 10 people, I narrowed that focus down to right in front of me. I can reduce the background noises behind me so I can better hear people I'm looking at to speak with individually. To me, that's pretty neat. Since I had just a mild hearing loss, the hearing aids have helped definitely. Not to a great extent for someone that had a more dramatic hearing loss, but I can pick up conversations better. My wife noticed a difference.

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    Response from hear.com

    Bruce, thank you so much for taking the time to leave us an online review. We are thrilled to learn that your new Horizon hearing aids have improved your hearing loss and that you are taking advantage of the device's features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Customer ServiceCoverageTechSales & MarketingPriceOnline & AppStaffRatesHonesty & Transparency

    Reviewed Feb. 6, 2023

    Hear.com misleads consumers to believe they will "work with" your insurance provider. Truth is, they don't. They offer a "discount" because you have that insurance, but you are not drawing upon any benefits from your policy. And even after the discount, the hearing aids are still expensive, about double for what a comparable hearing aid would be from a company like Jabra. Thus far, the assistance from the televisits has been good. The audiologist has worked hard to tune these devices to my hearing.

    Unfortunately, the sound is very unnatural and conversations are still difficult to understand, especially in noisy environments. Basically, the hearing aids emphasize treble to the point of distortion and blooming. Movies are still difficult to understand, and sudden bursts of noise, such as a dog barking or doorbell, are outright painful. Vacuuming and using power tools requires removing the devices. The tinnitus masking is really just playing noise in the hearing aid to distract your mind. So, now you have four noise streams going into your brain: the tinnitus, the masking, the louder ambient noises and conversation. It is too much!

    The app is very finicky and works poorly with Bluetooth. I have to shut down my iPhone and restart it whenever I put the hearing aids in my ears. They do not find each other. The issue is referred to another phone number. You will get lots of calls from the company during the trial period, both from the audiologist and someone in the business office wanting to keep you engaged during the trial. I am nearing the end of my trial and really thinking of not keeping them. I'm not seeing $4300 of improvement, and I will have to skimp on a lot of things to pay that $130 each month. I wish I could see $130 in quality of life improvement from these. The price is steep for you what you get. I really think there must be better options out there.

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    Response from hear.com

    Carl, thank you for taking the time to voice your concerns. We are sorry to learn that you are experiencing difficulties with your new hearing aids. I see you have another appointment on 2/15. Your provider will be able to make more adjustments to assist you with the tinnitus masker and speech clarity.

    Please know that due to your insurance, you qualified for our Advantage plan. This is where the insurance discount came into play.

    In regards to the Bluetooth and app connection, it sounds like you may need a firmware update. These are all things that can be discussed in your next appointment with your provider.

    If you have any questions or concerns, please do not hesitate to reach out to us. Happy hearing!

    -Sami, Customer Success Team

    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Jan. 15, 2023

    From the first time I called for information about the hearing aids right through today, support was excellent. I was helped with financing and I was fitted right in my own home. They sent me a Tablet with software that Dr. ** used to do everything online. He did the initial hearing tests and fitting of the hearing aids. 2 weeks later, we had another online appointment where he checked to see if I needed any fine tuning, but all was fine. We had a final appointment to see if all was well. I am extremely pleased with the hearing aids and the support this company, Hear.com, gives. I just can't have enough good things to say about my whole experience. I don't know why people, and I know quite a few, will get hearing aids, and then use them for a couple days and then just leave them on their dresser. If they had these from Hear.com, that wouldn't be the case.

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    Response from hear.com

    Randy, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase

    Reviewed Jan. 11, 2023

    I'm well satisfied with my hearing aid. I hear the things that's been a long time since I've heard.

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    Response from hear.com

    Harold, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your improved hearing and your positive experience. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Jan. 10, 2023

    I really liked Hear.com, and I really liked the sales lady and the audiologist. The hearing aids are great. I can hear a lot better and I like how they connect with my phone and my Bluetooth in my car. They're really cool. Overall, Hear.com is a lot cheaper than Audibel, and the quality is a lot better.

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    Response from hear.com

    Sharon, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our hearing aids and our services. Also, it makes us happy to know that you are taking advantage of the hearing aid features such as Bluetooth capability. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Price

    Reviewed Jan. 10, 2023

    Everything about the service is great. However, the Hear.com hearing aids are too overpriced.

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    Response from hear.com

    Trudy, thank you so much for taking the time to leave us an online review. We are sorry to hear that you think our devices are overpriced, however, we sincerely appreciate the positive feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Punctuality & SpeedStaff

    Reviewed Dec. 15, 2022

    I have been told by others that I could have paid much less for the hearing aids, I beg to differ with that opinion. I have been deaf in my right ear since I was 5. Someone blew a trumpet in my ear to wake me up and from that moment on, the ear didn't work. I am now fast approaching 70 years of age and I can hear on the right side now. My left ear isn't as strained and the right gets, fractionally better every day. The people who work there are amazingly helpful and friendly as well. It seems like they actually care. I would recommend "Hear.com" to anyone who needs help with hearing devices. The people are great and the product delivers more than I could have expected. The best part of this is waking up, putting in my devices, and hearing the world around me waking up as well.

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    Response from hear.com

    Michael, thank you so much for taking the time to leave us an online review. Success stories such as yours are what keep us motivated to keep helping others hear well to live well. We are absolutely thrilled to learn about your positive experience with our services and to hear that you love your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2022

    I still have trouble hearing. I tried to adjust the hearing aid on my telephone to reverberant rooms or noisy surroundings. And that worked a bit, but I still have trouble even with the hearing aid. But it makes it easier to have conversations and to hear. But there are times it doesn't always work that way. I called up the hearing aid specialist a week ago. And usually, I have to go in there and show him what the problem is.

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    Response from hear.com

    Bonnie, thank you for taking the time to leave us an online review. We are sorry to hear that you are experiencing some trouble with your new devices. Please schedule an appointment with your provider so they can make additional adjustments to your hearing aids. If you need anything from us, please do not hesitate to reach out. Happy hearing! -Sami, Customer Success Team

    Customer ServiceSales & MarketingRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Dec. 10, 2022

    My wife pushed me to call Hear.com as a friend at church was very impressed with Hear.com. My experience was/is not complimentary of the company. I chose to return my hearing aids in first 2-3 weeks...I was lied to after I requested my 45 day return and refund. The employee ignored the request and followed up with a text message reading "Unfortunately, you did not qualify for the 45 day trial period..." An obvious scam. Everyone qualifies for this trial period... I believe she was protecting her commission. I now have $5,700 hearing aids that are terrible with no recourse... I can't get a response...DON'T USE THIS COMPANY.

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    Response from hear.com

    Rick, thank you for taking the time to voice your concerns. We are sorry to hear about your negative experience. However, your trial ended on 08/11/22 and we did not learn about your intent to return until 08/28/22. I have gone through all texts and emails with your consultant, and we could not find a message that states you didn't qualify to return within the 45-day trial period. All of our customers sign a Purchase and Delivery Receipt that says they are able to return their hearing aids as long as it is within the trial time frame. Our team has worked hard to make sure these devices are working properly for you. If you need additional assistance, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceContract & TermsPriceMaintenance

    Reviewed Dec. 9, 2022

    We bought these expensive hearing aids earlier this year. They seemed to work at the beginning -- for the 45 day trial. Since then, their effectiveness has deteriorated. The company re-calibrated them with a second virtual visit. Still inadequate. Hearing loss is directly connected to dementia, and the wearer needs hearing aids that work. I called today to inform them that they do not work well and requested to return them. The company denied that request because we are beyond the 45 day trial, and we "signed the agreement". That is legally allowed and morally reprehensible. We do not recommend Hear.com, since they do not actually stand behind their product.

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    Response from hear.com

    Phyllis, thank you for taking the time to voice your concerns. Please know that your husband Michael's 45-day trial ended on 10/9 and we did not receive a request to return until 12/9. We do stand behind our product, however, there are common solutions to fix hearing aids. After our team spoke with you, we learned that there are kinks in the receiver wires which would cause the devices to not work.

    We have mailed you new receiver wires which will be delivered today. If you need assistance with putting these on, let us know. We can schedule a follow-up appointment and send an instructional video to you as well.

    Please do not hesitate to reach out to us if you need anything. Happy hearing!

    -Sami, Customer Success Team

    Verified purchase
    CoverageSales & Marketing

    Reviewed Dec. 3, 2022

    I contacted Hear.com to get some information, and it sounded wonderful. So, with a 45-day risk-free trial, I thought I'd give it a try. I got clarity, and I got more improvement than I expected. I like them. I'm keeping it. It was a considerable expense because my insurance did not cover it. I had to go with their company. But upon review of products that they sold, these were better. My problem is, I wear glasses, and sunglasses, I wear overs. So, there are two additional things behind my ear. Other than that, Hear.com reaches out to me if I don't reach out to them.

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    Response from hear.com
    Corlys, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience and to hear that you are happy with your new hearing aids. When it comes to wearing glasses with your hearing aids, we recommend always putting your devices on first and then having the stems of your glasses sit next to the devices (not on top of them). This helps with comfort and making sure the devices cannot get pulled off of your ears when you remove your glasses.

    If you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 2, 2022

    I liked Hear.com's price. Also, my hearing aids are the best I've had. I'm just waiting for some supplies. Because they're stuffed. I've already talked to them and they’re mailing them out. It was very easy. The wax filters is all I needed. Hear.com has great representatives. Their customer service is quick.

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    Response from hear.com

    Richard, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our Teleaudiology program, and we sincerely appreciate the feedback about our team members/ customer service. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 1, 2022

    The doctor and sales personnel were knowledgeable.

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    Response from hear.com

    Marcos, thank you so much for taking the time to leave us an online review. We appreciate the positive feedback about our team members. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer Service

    Reviewed Nov. 30, 2022

    It was a very good experience. Hear.com was on the internet and I could click that and they called me back and it was easy. What they recommended was a Sigma. They said it was the second from the top technology. It sits on top of my ear and got the little wire that go down in the ear. The guy that they called my coach called me often to see how it's going.

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    Response from hear.com

    Thomas, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we are happy to hear that you like your new devices. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Price

    Reviewed Nov. 5, 2022

    I checked with Hearing.com and they told me they guaranteed their hearing aids not to squeal and that I could hear with them. So far, they've been exactly right. The hearing aids are awesome. They were expensive, but at least they’re working.

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    hear.com
    Response from hear.com

    Ray, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Reviewed Nov. 4, 2022

    Rebecca from Hearing.com provided the best experience for me due to my hearing issues. She answered all my questions and provided insights and experience from other customers. After struggling for over a decade, I am excited for my hearing aid recently ordered.

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    hear.com
    Response from hear.com

    Terry, thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about your consultant, Rebecca, and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 3, 2022

    I’m on my fourth set of hearing aids with Hear.com. They keep falling out of my ears and doing all kinds of things. Jennifer, the tech, is down to where she’s putting a texture on the ones that go on my ears and they should be back by the end of the week. Then we’ll send the other one in and get it textured, and maybe I can keep them in my ear. I used to call Arizona and it would take a while but we eliminated that and went direct locally. It’s a lot easier. I could hear now with the hearing aids even though I don't have two hearing aids in. I've got one and the other one will come back and we'll swap.

    We tried behind the ear hearing aids but I'm on oxygen 24 hours a day and I wear glasses. Those were three things behind both ears and they were always coming off. I'd turn my head quick, the wind would blow quick and there went a hearing aid. The only advantage is they were big enough to find. The ones that go in the ears, I've probably lost them 15 times and probably have over 30 hours looking for them. But I found them. I've been lucky. They're expensive.

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    Response from hear.com

    Jim, thank you so much for taking the time to leave us an online review and voice your concerns. We are sorry to hear that your new hearing aids kept falling out of your ears but we are thrilled that you will be receiving new molds for your devices. Everyone has unique ear canals and some people require custom molds to be taken in order for the devices to feel snug and fit properly. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 2, 2022

    The staff call to check with me all the time and the doctor was really nice. Everything was easy with Hear.com. I have the behind the ear model and it has been great.

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    Response from hear.com

    James, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase

    Reviewed Oct. 28, 2022

    I like my Hear.com hearing aids. It has a normal voice. I haven't had any trouble with whistling. However, I have a question about how to tell whether it's off or not. You push the two buttons on the earpiece. The one on the top makes it louder the one on the bottom makes it softer. But I don't know if I can push those too much and turn it off.

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    Response from hear.com

    Frances, thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are happy with your new hearing aids. In regards to your question, the hearing aids turn off when they are placed in the charger and they turn on when they are taken out of the charger. The switch you are referring to is the Rocker switch. This can control the volume of the devices. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 26, 2022

    Hear.com makes some of the best hearing devices. I chose them and I've been very happy since. The hearing aids are outstanding. It's amazing how you can hear everything. Wendy, the young lady that helped me first, is outstanding as well. She would always call on, checking in and making sure everything's great.

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    hear.com
    Response from hear.com

    Glenn, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new hearing aids. Also, we sincerely appreciate the feedback about your consultant, Wendy. I will be sure to pass along the kind words. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer Service

    Reviewed Oct. 23, 2022

    The customer service team from Hear.com was good. I tested the hearing aids and they work better than others that I've had. They're behind the ear.

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    hear.com
    Response from hear.com

    Rich, thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services, and we are thrilled to hear that you are happy with your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed Oct. 22, 2022

    The rep from Hear.com was very good and did a great job. I have the behind-the-ear hearing aids but I’m having a little bit more problems with them right now. I'm not hearing as well from them as I was. The hearing aids with the Bluetooth pairing is awesome and works very well but not so much without the Bluetooth. Something's going wrong here where I'm not catching normal conversations in fairly quiet environments. But I’ve been happy with the company. I just probably need to find some sort of an adjustment for whatever is going wrong.

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    hear.com
    Response from hear.com

    Robert, thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services but we are sorry to hear that you are having difficulty with your hearing aids.

    We would encourage you to change your wax filters and clean/replace your domes. Any build-up of earwax can prevent sound from coming through your devices. If this does not solve the issue, schedule an appointment with your provider to look further into this for you.

    Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceCoverageOnline & AppStaff

    Reviewed Oct. 21, 2022

    I wanted something very inconspicuous and Hear.com said they had the new technology that you can hear better at it and they had something that goes inside and was made in Germany, and they were very small. So, I called them, not realizing that they do your hearing test via Facebook. They send you the stuff and then, somebody's on a tablet watching you take the test. I wasn't crazy about that but that was the claim that went behind your ear and I wanted the ones that went in your ear. To do that they had to send me to a place in Overland Park, because I'm in Kansas, and it happened to be the same place I had taken my mother-in-law to a few months earlier, because that's where her insurance made her go. I was happy with the people there when I took my mother-in-law. They were very helpful and the people from Hear.com would keep in touch with me via text and phone call.

    I didn't realize you pick up so many little subtle sounds with hearing aids. When they're in, I hear things that I never dreamed people heard. I had worked in dentistry for 30 years, 12 inches from a highspeed handpiece and I knew I was losing hearing. But what put it over the top was my grandson. I'd have to ask him to repeat it sometimes two times. I'm not missing out on my grandkids over this.

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    Response from hear.com

    Deborah, thank you so much for taking the time to leave us an online review. We are unable to fit in-the-ear devices through our Teleaudiology program because these require impressions of your ear canals to be made. However, we are happy to know we were able to get you an appointment with a provider in person and fit you with in-the-ear hearing aids.

    Success stories such as yours are what keep us motivated to help others hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2022

    Customer service reps were good. The hearing aids are excellent. So far, I'm pleased with them.

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    hear.com
    Response from hear.com

    Lawrence, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase

    Reviewed Oct. 18, 2022

    I have the behind the ear hearing aids and I like being in a crowd and being able to filter out the crowd noise.

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    hear.com
    Response from hear.com

    Lawrence, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are taking advantage of your new hearing aid features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Oct. 15, 2022

    I've been working with Hear.com's reps for a couple of years and they've been excellent. The hearing aids are good quality but I wish they were a little smaller. Mine stuck out a little, so they were fixed. Also, I don't like them with the iPhone as much. A lot of times, I'll put one of my AirPods in my right ear because I don't have to carry my phone with me. The new ones have a better range, but they're better with TV. But they're still not great with the phone. I'm upgrading to a new iPhone and I hope they work as well with that as the one I have.

    Everything else is going very well. They're very responsive and they're close by if I have an issue. I can get in and they can either send the hearing aid out or fix it. But I don't like is that it has to be sent back to New York and it takes about two weeks to get it back, even with overnighting it. My mother goes to a different company and they fix everything right there unless it's something really major. That's the one annoying thing to me, is that you have to ship it out and it takes about two weeks to get it back, even with overnighting it.

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    hear.com
    Response from hear.com

    Allison, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are taking advantage of the hearing aid features and that you are happy with your new devices. Also, we sincerely appreciate the positive feedback about our services and we love hearing that you have been a long-time customer. Please know that hearing aids only need to be sent to the manufacturer if a serious repair is needed and most often times the provider is able to resolve the issue in their office. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 14, 2022

    I wanted something that would go inside my ear and not show. So, I made an appointment with Hear.com and went in and the rep fitted me with the hearing aids that I've got. Their team was great. They gave me a $2,000 discount right off the bat. Then, I had another discount that I had some insurance that I took off. So, I only paid $2,300 for these things, which was great. I love the hearing aids. The rep just put these in and they were so comfortable right away. I wear them from 7:00 in the morning until about 10:00 at night comfortably. Once in a while, they would itch. But then, I would just take them out.

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    hear.com
    Response from hear.com

    Robin, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you love your new Horizon Mini hearing aids and we appreciate the positive feedback about our team/ services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Staff

    Reviewed Oct. 13, 2022

    My hearing aids from Hear.com help a lot. I wear it when I go out at work or with people. It's really good. But sometimes I feel pain beyond my ear. If I wear it long, it could bother me. But it's really light. I have the one that you change the battery. It's great quality and very easy to figure out. Overall, I was very happy. I would definitely recommend it.

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    hear.com
    Response from hear.com

    Fradel, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids. However, if you are having difficulty with the fit of your devices, we encourage you to schedule an appointment with your local provider to make adjustments. Please do not hesitate to reach out to us if you need assistance in scheduling this appointment. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 12, 2022

    The hearing aids don't seem to be quite as loud as the other set was. Right now, I don’t have to worry about it ‘cause it's not that hot anymore. But during the summer when I had them, I sweated a lot. That might have had something to do with that one going bad. My last one was still good. They sent me the receiver for my right one. They took the old receiver out and put the new receiver in. It worked great for about three days, then I didn't hear anything any more. I can hit the little button that turns the volume up and down, and I can hear it beep in the other ear like it's supposed to. But if I hit the on and off button, I didn't get anything. It was frustrating because I could only hear on one side, especially on a phone call.

    The first lady I talked to was gonna send me a set for $4,000. It fit inside my ear canal. But the more she talked and asked questions and the more I answered, she got turned me on someone else and I got these cheaper, but they're not in the ear canal. They are behind the ear with fiber optic cable right down into the ear canal. They've been working good. What they explained to me was that with the type of hearing loss that I've got, the electronic package they need does not come quite smaller for the in-the-ear canal to do what it needs to do for me. They are minimal for $1,500 apiece and are digital but I could hear nothing. They gave me somebody else's.

    I bought my own and picked these. It’s $3,500. I’m getting a good deal. Hear.com's been right on time every time. The right one used to cut out a lot. Now, I just hit the off button and turn it completely off. Then I turn it back on, and it would come on. I still have that problem a little bit every now and then. It has something to do with the way the Bluetooth is interacting with my phone. I listen to TikTok videos, and I'll hear it at one ear but won't hear on the other ear. Then I'll hear out the other ear and won’t hear on this end. Then all of a sudden, I hear on both ears.

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    Response from hear.com

    Samuel, thank you so much for taking the time to leave us an online review. We are sorry to learn that the first pair of devices did not work out but we are happy to learn that the replacements are working better for you. Please know that just like all technology, any moisture will cause the devices to not work properly. Regarding your Bluetooth connection, you may need to disconnect the devices from your phone and then reconnect. You can reach out to us if you need further assistance, or you can check us out on Youtube for instructional videos.

    Don't hesitate to reach out to us if you need anything. Happy hearing!- Sami, Customer Success team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 11, 2022

    I like the convenience of doing everything online with Hear.com. It was easy to set up and to follow up. I could do everything from home. I didn't have to try to go someplace for an appointment. Hear.com did an excellent job from top to bottom. They've gotten back with me right after I got everything set up, and everything’s still working good. I am enjoying my hearing aids. However, I got just one set of the little rubber connectors for the hearing aids. I don't know how to go about getting some extra ones.

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    Response from hear.com

    Rodney, thank you so much for taking the time to leave us an online review. We sincerely appreciate the feedback, and we are thrilled to learn about your positive experience with our Teleaudiology program. I will have my team mail you more domes and wax guards for your hearing aids. If you need anything else, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success team

    Customer ServiceSales & MarketingPriceStaffHonesty & Transparency

    Reviewed Oct. 9, 2022

    Your Representative is one of the Finest persons that I have Ever had dealings with!?! I will be 76 years old next month and had just come back from Florida where I celebrated my granddaughter's 5th birthday. While there, I was told on quite a few occasions that I needed hearing aids!?! So, once I got back home, I happen to answer one of your blind adds. It probably was not 10 minutes when I get a follow up call from Lia **, who is fantastic!?!

    I have, all my working career, been in sales, from starting out at the bottom of the sales ladder to becoming a national sales manager. I would not of hesitated in hiring Lia and the way she dealt with me proved my initial opinion was absolutely correct & "On the Mark"!?! She asked the right questions, explained thoroughly any and All my questions & concerns, showed a lot of concern in making sure I would absolutely choose the Best hearing aids that would solve my particular hearing problem, worked very hard to be sure the hearing aids cost would fit into the budget I was comfortable with, which made her decide to use another hearing aid company?!? This truly made me realize that Lia is one of the most honest, caring and thoughtful people I have EVER dealt with!?! I do hope that this review of your representative, Lia **, is shown to the president of your company?!? Lia deserves that her GREAT CHARACTER be known by EVERYONE!?! I am Very Sincerely yours, FWR.

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    Response from hear.com

    Fred, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and I will be sure to pass along the kind words to your consultant, Lia, and the leadership team as well. Please do not hesitate to reach out to us if you need anything. All the best! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 1, 2022

    I had a problem with the hearing aids. Hear.com said they were sending me new ones. They sent me a note telling me I had to send the hearing aids back. I sent the one they were replacing back then they sent me a whole new pair. Then I heard nothing so I called. They said that they gave me an appointment. The guy set them up two weeks later. The right hand didn't know what the left hand was doing because they kept wanting the big container back with all the stuff in it. But I didn't have a hearing aid that works, so I couldn't send it back.

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    Response from hear.com

    Hi Linda,

    Thank you for taking the time to leave us an online review and voice some of your concerns. We apologize for any confusion or frustration we might have caused. Sometimes in these cases, it is easier to send a whole new pair than to just replace the one device but of course, you did not want to be without a working hearing aid. We understand why they were returned in two separate shipments and we are happy to learn your replacement devices are working for you. Please do not hesitate to reach out to us if you need anything. Happy hearing!

    -Sami, Customer Success Team

    Verified purchase
    Sales & MarketingStaffFollow-Through

    Reviewed Sept. 30, 2022

    They showed me how to put the hearing aids in and I was very pleased with the way they felt. They work just as advertised. I was also very impressed with the sales rep. He guided me through to where I needed to go. I did what he told me to do and I am just delighted with my hearing aids.

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    Response from hear.com

    Sharon, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience and we are happy to know that you are delighted with your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Staff

    Reviewed Sept. 29, 2022

    I had a great experience with Hear.com. They were very professional and I like them. Their service was great. The hearing aids are very good. I'm happy with it.

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    Response from hear.com

    Marcia, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your great experience and we appreciate the positive feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    CoveragePrice

    Reviewed Sept. 22, 2022

    Hear.com sent me the hearing aids and the computer to go along with it, and we fixed it up. Since having the hearing aids, I don’t say, “Huh” a lot, and my friends have noticed that. Things are louder. I don’t have to have the TV up as loud when I have the hearing aids in. There are times when I forget that I have them in, and I’ve gone to bed with them on before because I forget I have them on. They're very comfortable. I don't have a problem with them bothering me. If things get loud, I just turn them down a little bit.

    The cost was fairly good. When I had my hearing test done at the local place, some of their hearing aids were running up to like 7,000 and they were big and clunky too. I didn’t like that. I’ve been very happy with the ones I got from Hear.com. I was expecting to have issues with them, but I don't. They fit right in my ears, and I don’t even notice them being in there. I’ve been very impressed with them. I would show others my hearing aids, I’m not embarrassed that I have them. They’re very nice. I’m glad I got them. I’m very happy with Hear, and I would recommend them.

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    Response from hear.com

    Margie, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new hearing aids. Success stories such as yours are what keep us motivated to keep helping others hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 13, 2022

    I contacted Hear.com to schedule a trial for my mother. On the day of the hearing test, the dr couldn't get both of them to work on her end. The hearing test was done remotely, but we knew that. They sent us a new pair of hearing aids and instructed us to call when we receive them to set up an appt. We did, but the appt they wanted to give us was 3 weeks away. **! They "found" an earlier one after I asked for a return mailing label. On the day of the of the new appt. nobody showed up in the meeting besides us. No contact, No apology... NOTHING! I contacted the sales agent and asked for a return mailing label to send everything back. He never contacted us back to say they were sorry or anything. I just got a text via their APP stating to leave the box at the front door and UPS would pick it up. This is NOT a reputable company in my opinion. I would NEVER recommend them.

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    Response from hear.com

    Hello Michael,

    We are very sorry to learn about your negative experience. I am unable to find any accounts with the information provided to us. Can you please provide me the name, email address, or phone number associated with the account so I can look further into this? We hope to hear from you soon.

    -Sami, Customer Success Team

    Verified purchase

    Reviewed Sept. 11, 2022

    The place we checked had hearing aids that were above $1,000. Also, they didn't do anywhere near the hearing check that the Hear.com guy did. The guy that handled us in New Haven, Indiana did a wonderful job. He opened his door for me if I need to come in for anything. We've had to have the hearing aids replaced once. I'm on a 45-day trial and so far, these have worked well.

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    Response from hear.com

    Richard, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 10, 2022

    The clinic where I picked up my hearing aids was helpful when I was having trouble with follow-up questions. It’s taking a while to get used to my hearing aids but the comfort is fine right now. I’m having a little trouble with one of the ears. I have to be careful as some sounds get a little bit much. I can cut them off if I have to with my phone. I’m still learning. That aside, the hearing aids helped a lot. Hear.com did a good job.

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    Response from hear.com

    Guy, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with the local provider and that you are getting used to your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Sept. 9, 2022

    I had hearing aids from Costco and they weren’t very good. Hear was much better. I have the back-of-the-ear model with Bluetooth. I can hear pretty damn good and I love the Bluetooth. Everybody was absolutely great, except the doctor who I interfaced with didn't have a very good bedside manner. She seemed to be technically proficient but was brusk. In the end, we got through things. Another issue is I had a problem calling back Hear.com. I was also absolutely flabbergasted when I got $2,500 from Blue Cross Blue Shield to cover part of the cost. They were expensive but I'm pleased with the purchase now that I have the hearing aids. All in all, I’d recommend Hear.com.

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    Response from hear.com

    Murray, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your hearing aids and that you are taking advantage of the Bluetooth feature. I am sorry to learn about your local provider, and I will have my team look into this. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServiceTechRefunds & PayoutsStaff

    Reviewed Sept. 8, 2022

    Awful experience. I returned my hearing aid a month ago, and all of a sudden I had $385 taken out by Allegro from my account. Hear.Com told me provider didn’t alert them that I returned it. Yesterday I got a call from Hear representative saying, "Yes it’s all fixed." I call Allegro today - "No we did not get a call from Hear.com." Call Hear.com again - "Well we have to process, it takes couple days…blah…blah." The fact of the matter is- I returned everything in time - you did not do your job and took my hard-earned money from my account and now I don’t know when I'll get it back. Just awful and stressful experience. I won’t deal with this company even if I go totally deaf.

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    Response from hear.com
    Ira, thank you for taking the time to voice your concerns. I am very sorry to learn about your negative experience. Unfortunately, your provider did not upload your return form until 9/7/22 so we were unable to process your refund until today, 9/9. Allegro takes about 4-6 weeks to refund you and it will be coming as a check in the mail.

    Please know that I have escalated this to our Partner Management team in order to investigate the delay with your provider. Our team will ensure this does not happen again. We sincerely appreciate your consideration of our company for your hearing care needs. Should you wish to return to our services in the future, our doors are always open to you! -Sami, Customer Success Team

    Verified purchase
    CoverageStaff

    Reviewed Sept. 8, 2022

    The young man from Hear.com up in South Carolina was very nice, did everything I needed to do, worked with my insurance, and hooked me up with a dealer here. The hearing aids are fine. Bluetooth is the most fantastic part of it. Everything works as it ought to.

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    Response from hear.com

    Hi Larry,

    Thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience and we love to hear that you are taking advantage of the Bluetooth feature with your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing!

    -Sami, Customer Success team

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 7, 2022

    I liked Hear's convenience and price. The guy I was going to at Miracle-Ear told me it will be $7,500 for a new pair. Hear told me it's 3,800. The girl who called me, Rachel, was awesome. I got modern hearing aids and they're doing good. They've improved my hearing. Rachel took the time to explain to me that in order to help my brain function, I need to wear my hearing aids every day. She said, "If you wear your hearing aids every day, then your hearing tends to stay at the level where it is. But if you don't, your brain sort of deteriorates with your hearing." I didn't know that. It makes a difference. I've had hearing aids for 10 years, but I've never really worn them consistently. She explained to me that the more you wear them, the more your brain associates the sound and you hear better. I would have been wearing them every day had I known.

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    Response from hear.com

    Angel, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your consultant and your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase

    Reviewed Sept. 4, 2022

    I am having some problems with my Hear.com hearing aids. I'm trying to adjust the volume on it but I don't know which button's up and which button's down. If the volume is too loud, it hurts the ear. But if it's not loud enough, I can't hear. Sometimes, I get a whistle in the right ear. Other than that, they're fine.

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    Response from hear.com

    Hi Leah! Thank you so much for taking the time to leave us an online review. We are sorry to hear that you are experiencing some trouble with your hearing aids. I just called and left you a voicemail at the number we have on file so I can better assist you. It sounds like you may need an appointment with your provider to adjust your hearing aid settings. Please do not hesitate to reach back out to us so we can schedule this appointment. We look forward to hearing from you. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed Sept. 3, 2022

    I had another hearing aids in the dim dark past. I have carpal tunnel syndrome which drove me crazy and I just gave up using the hearing aids at all because I was frustrated. And I was embarrassed at having to go back to the audiologist all the time to have him take the hearing aids that I have jammed in my ears out. But with the hearing aids from Hear.com, I didn't have to be changing batteries all the time. Their reps were always good and I appreciated the fact that a lot of the process was done on the computer because I could read at that point better than I could hear. So far, I like my hearing aids very much and life is, in general, easier because I can hear. Sometimes, they're so light and so unobtrusive, I almost forget I have them in.

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    Response from hear.com

    Victoria, thank you for taking the time to leave us an online review. We are thrilled to hear that you are happy with your new devices and that they have made your life feel easier. Please do not hesitate to reach out to us if you need anything, as we are always here to help. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    I like the fact if I'm in a setting where I have a lot of people, I can adjust my hearing aid and change the direction to pick up to the person I'm talking with. However, there are a couple of things I don't like about the hearing aids. The Bluetooth that comes through the phone goes in and out. I have my phone in my pocket but the left hearing aid would go out and the right one would stay okay. Also, it sounds like sometimes that there's not enough clarity on the hearing aids. It goes on the natural setting of 9. I'm having to bring it up to 11, but it's not. Sometimes the pronunciation is out there. Additionally, getting ahold of the representatives at Hear.com is not easy. I text someone but may not hear from them for a couple of days.

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    Response from hear.com
    Anthony, thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are taking advantage of the hearing aid features. However, I am sorry to learn you are experiencing some difficulty with your Bluetooth and clarity.
    When it comes to clarity issues, this could be due to the hearing aids being "dirty". Any build-up of wax can cause the sound to not come through clearly. We recommend cleaning your domes and changing your wax guards to keep up with proper hearing aid maintenance. With the Bluetooth problem, it would be best to disconnect your devices and then repair them so they are in sync with each other.

    I have called and left a voicemail to the number we have on file so I can better assist you. Please do not hesitate to reach back out to us so we can resolve these issues. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceTimeliness

    Reviewed Aug. 21, 2022

    I had a hearing aid already and I wasn't satisfied with it. Since having the one from Hear.com, it's been like night and day. All the words are crispier and clearer. I hear when I listen to music. I'm a big music fan. I hear instruments that I haven't heard in years. It's a better experience listening to music. I still need to be near the sound like if my husband's trying to talk to me from the second story, but overall, it's been a joy. Mine has Bluetooth. I do long walks every day. I can just hear my music through my hearing aid. Then when the phone rings, I can talk through my hearing aids. I love the Bluetooth.

    As far as Hear's customer support, it's very easy to get ahold of someone. Even if they take a message, they call me right back the next day. I've had the same therapist work with me the whole time. So, I feel like they tested me thoroughly and set the hearing aids up to really work well. It took a couple of adjustments, but they were not significant.

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    Response from hear.com

    Hi Melinda! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to learn that you love your new hearing aids and are taking advantage of the Bluetooth capabilities to listen to your music. Success stories such as yours are what keep us motivated to help others hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed Aug. 20, 2022

    I got the behind the ear plus in the ear hearing aids and Hear.com's rep was wonderful.

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    Response from hear.com

    Rosemarie, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you had a positive experience with your new devices and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Aug. 19, 2022

    I liked how Hear.com made things easy and that I didn't really have to do anything to get my hearing aids. They sent me all the stuff. Since I started using them, I'm not yelling a lot. Apparently, I used to do that because now, my wife says I'm a lot more quiet, and I could hear myself a lot better. When I have a concern, I'd communicate with Hear.com on on the app and I could send my questions in to them. They'd respond to me within the hour, so everything seems pretty responsive. Also, Casey, one of their reps, would check back from time to time and make sure everything's going good. She'd ask me if I need anything and she's very helpful. She's like the waitress you want at a restaurant.

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    Response from hear.com

    Hi Daniel! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services. We pride ourselves on providing excellent customer service, so we are glad that you felt that from us. I will make sure to pass along the kind words to your consultant, Kasey. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Aug. 16, 2022

    Hear.com was the first company that I found that would work with me as far as the financing on the hearing aids. It's a good company. All the people that I've worked with were right on as far as wanting to help and getting everything set right. The only thing I've had problems with is when I first open the app up to go to adjust my hearing up or down or the tone for the bass and the treble, it will freeze on my phone.

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    Response from hear.com
    Harold, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new devices.

    Please know I have just called and left a voicemail to help troubleshoot the app issue you are facing. If you are still experiencing this issue, please call the Customer Support number I provided in the voicemail. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Aug. 3, 2022

    The hearing aids are awesome, but the service sucks. Every time that I had an appointment with somebody and I said I need some adjustment on the thing, he would make an adjustment and say, “Okay. Good? Okay. I'll see you next time.” After he hangs up, it would turn out I have a hiss in my ears that I didn't hear when he was online. And I couldn't get ahold of the guy for another two weeks. That is not working for me. So, I'm gonna send the hearing aids back. Hear.com saturates the audiologist with appointments. So, if you don't get something resolved in the 15 minutes that you have for that appointment, you're screwed until the next appointment.

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    Response from hear.com

    Samantha, thank you for taking the time to voice your concerns. We are very sorry to learn about your negative experience and to hear that you are returning your devices. Our team is arranging for UPS to pick up the devices and equipment from your house. UPS will also be able to generate a new return label for you. You will receive a text message with details regarding this. Please do not hesitate to reach out to us if there is anything else we can do for you. All the best! -Sami, Customer Success Team

    Verified purchase

    Reviewed Aug. 1, 2022

    I'm liking the hearing aids very much. It's doing very well for me. I have no problem wearing them. I change the settings around depending on what's going on.

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    Response from hear.com

    Wayne, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and are taking advantage of the device's features via the app. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2022

    Hear.com's customer service level has been outstanding, and the hearing person they sent to me to fine tune the hearing aids did an exceptional job. So I'm very happy with that. The quality of my hearing aids is good, and my hearing is certainly better. The comfort level is good as well, if I can keep them in. I seem to have an issue between the two ears about size of the hearing aids, and I've gone to a smaller cap on the left ear and that seems to work better.

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    Response from hear.com

    Jerry, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you enjoyed the services of hear.com and the local provider we recommended for you. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    PriceRefunds & Payouts

    Reviewed July 24, 2022

    The cost of the hearing aids from Hear.com was a little higher than I thought it would be, but you pay for what you get. They have better quality. I like the way they work and I'm hearing a lot better.

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    Response from hear.com

    Ivan, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you love your new quality hearing aids and that these new devices have improved your hearing. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed July 23, 2022

    My hearing devices from Hear.com are so much better than the ones I used to have. I can't even tell they're in. People get irritated when you keep asking them to repeat something. I do not do that anymore. The app works well when you've got somebody in front of you, and you can change the surroundings. It's really convenient.

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    Response from hear.com

    Melinda, thank you so much for taking the time to leave us an online review. We are thrilled to learn that your new hearing aids have improved your hearing and it makes us happy to know that you are taking advantage of the app features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer Service

    Reviewed July 22, 2022

    My hearing aids from Hear.com sometimes hear and sometimes they don't. It's possible to get tiny things in your ear that can cause that hearing to go off and on. I've tried working it with the buttons and it doesn't seem to make a difference as far as turning it up or down. Hear's customer service has been really good. I tried to call Lisa the other day and I was put on hold and it didn't go through because I had got another call in and I also got some visitors at the same time. I intended to call her again today and tell her what was going on.

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    Response from hear.com

    Roberta, thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services. I am sorry to learn that you are having difficulty with your devices, please reach out to us at your earliest convenience, so we can schedule you an appointment with your provider. We look forward to hearing from you. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 21, 2022

    I really liked the Hear.com reviews that I read online. They also had a Better Business Bureau rating and I liked that. Also, they don't just give you a hearing aid. They're very good about following up. They're excellent. Their service people always say, "If you have a problem, please call." The audiologist, Emily, was really great. She was always available for consultation and any questions and adjustments. As far as my hearing aid, there's a piece that goes in the ear and then there's a thing that goes behind the ear.

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    Response from hear.com

    Abby, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience through our Teleaudiology program and it makes us happy to hear that you love your new devices. As we always say, please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Price

    Reviewed July 20, 2022

    My new hearing aids from Hear.com still have a lot of static in them. When people talk to me, they sound like they're in a tunnel, and they don't hold the charge very long. I'm having a lot of trouble with it. I'm a welder by trade and being around the welding machine, things go nuts. The aids constantly beep. But overall, the company is pretty good at what they are doing. They have done everything that they said they would do, and I appreciate that.

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    Response from hear.com

    Robert, thank you so much for taking the time to leave us an online review. We appreciate the positive feedback about our services, however, we are very sorry to learn about the difficulties you are experiencing with your new devices. I would encourage you to schedule an appointment with your provider as there might be a malfunction. If you need assistance in scheduling this appointment, just let us know. I will reach out to you directly as well. Happy hearing! - Sami, Customer Success Team

    Verified purchase

    Reviewed July 19, 2022

    I could hear good but I was always having to adjust my hearing aids. But it's a lot simpler with the device from Hear.com because I don't have to keep adjusting it. It makes things a lot better. I can hear everything.

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    Response from hear.com

    Allen, thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are taking advantage of our Horizon hearing aid features and that the device has improved your hearing. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase

    Reviewed July 11, 2022

    Hear.com gave me a test, said I needed a hearing aid, and we ordered it. I hear better. Before I could, I'd have to turn up the volume of the TV or my wife would have to look at me and talk to me. Now, she doesn't do that.

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    Response from hear.com

    Joseph, thank you so much for taking the time to leave us an online review. We are thrilled to learn that your new hearing aids have improved your hearing. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed July 10, 2022

    I like being able to hear better with my hearing aids from Hear.com. I have an app on my cellphone, which regulates bass, treble and volume. It's just a little awkward. If I'm watching TV and the sound is too tinny, then I have to get up and adjust it. Hannah, the young lady I work with in Park Ridge, Illinois, has been very helpful. I was very pleased with my first contact also. His name is Cameron.

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    Response from hear.com

    Lawrence, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you love your new hearing aids and that you are taking advantage of the app features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed July 9, 2022

    My hearing aids from Hear.com were working in the beginning. They worked well. I've had some different issues with them along the way, like filters, and then I had to change the length of the wires. But I'm not happy right now with them. They're not working for me. I'm sitting here, messing with them and trying to get them to work. I haven't had any trouble with their team whenever I've talked to them. They've been really helpful in taking care of things. I just hadn't heard from them in a while. It's frustrating because now the hearing aids quit working. They kept in touch with me pretty well. But once you get them paid for, they say, "Forget that. We're done with that one."

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    Response from hear.com

    Melvin, thank you for taking the time to voice your concerns. We are very sorry to hear that you are experiencing difficulty with your hearing aids. I have called and left you a couple of voicemails on both phone numbers provided to us. Whenever you get a chance, please call our customer support team so we can learn more about what is wrong with your devices and troubleshoot the problem. We look forward to hearing from you! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed July 7, 2022

    Hear.com gave me a thorough examination. It's got a Bluetooth. It's easy to answer the phone and it's got volume control as well. Everybody's been great. They're very courteous and eager to show me the way. They showed me how to clean them. I just need to go back over there to make sure nothing stopped up.

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    Response from hear.com

    Vernon, thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and we are thrilled to learn that you are taking advantage of the hearing aid features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 6, 2022

    The rep from Hear.com was super nice and wasn’t pushy at all. She was thorough once I decided to go forward with the hearing aids. She set all the appointments and did the whole thing. I’m just getting used to the hearing aids. I’ve had them for three months and I got so much Bluetooth stuff going over that. I’m computer literate so I’m learning that slowly. I love it. I’ve got a candy shop so, we have to have hearing. And I have Bose headphones all the time and it switches back and forth. It works. I just got to figure out which button to push when somebody calls. The hearing aids are super good quality and there are a lot more channels than the Miracle-Ear. Also, it was about $2,000 less. Since using the hearing aids, I don’t say “Huh?” quite as much and my wife seems to like that quite a bit.

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    Response from hear.com

    Wayne, thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and we are thrilled to learn that you are taking advantage of the Bluetooth capabilities with your new Horizon hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceCoverageOnline & AppStaff

    Reviewed July 5, 2022

    It was excellent dealing with the reps from Hear.com. I have the hearing aid that goes over your ear and I hear much better. There are features there that I never had before such that it connects right into my ears from my phone. I can adjust it on my phone and I can repair it, and there's everything I like on there.

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    Response from hear.com

    Karen, thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and we are thrilled to learn that you are taking advantage of our Horizon hearing aid features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed July 4, 2022

    Hear.com made it so easy by doing everything from your home and handling all your needs, having the local doctor when you do the exam, and taking care of financing and helping with the claim to Medicare. They have very good customer service. We picked the second to the best hearing aids and I've had very good luck with them. It took a little learning curve but I'm there. So, I like them and I have the app. They do the job. You never know online when you ask for something, but they got on it and they were very helpful and the end result is I liked it. It was very good.

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    Response from hear.com

    David, thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and we are thrilled to learn that you love your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePrice

    Reviewed June 23, 2022

    My hearing aids fit me right and I can hear pretty well. The cost was a little bit expensive but the quality is good. I love it. Also, if something goes wrong, I always call customer service and they walk me through it or they tell me to come in and let them look at the hearing aids and see what's what.

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    Response from hear.com

    Hi, Levy! Thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience and we are happy to know that you love your new devices. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Customer Service

    Reviewed June 22, 2022

    I have acute hearing loss, but Hear.com had the solution with their aids that perform as they stated and are "Bluetooth" capable to my phone where I can make adjustments as necessary and hear phone conversations very well.

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    Response from hear.com

    Hi William! Thank you very much for taking the time to leave us an online review. We are thrilled to hear that your new hearing aids have improved your hearing and that you are enjoying the Bluetooth capability. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase

    Reviewed June 22, 2022

    Hear.com has treated me very well. They have a sophisticated system where they send me all the technical stuff necessary to adjust my hearing aids to the optimum. They do that wirelessly over the internet. It's an impressive setup. Hear.com does what they claim they will do. The hearing aids work okay and the interaction with the company and the people involved have been positive.

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    Response from hear.com

    Hi Robert! Thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience and that you have enjoyed our Teleaudiology program which allows you to be fit and tested from the comfort of your home. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Billing

    Reviewed June 16, 2022

    Working with Lawrence and Kairey is simply one of the best experience I had getting my new hearing aids functioning correctly for me. I purchased the Signia 3x Rechargeable hearing aids and I’m so glad I did; 1) Wireless Charger is so much better than those tiny little batteries. 2) Remote Programming can improve your hearing experiences in seconds. 3) Signia iPhone app. Gives the ability to adjust your aids in almost any environment. 4) Financing the aids was a breeze with a monthly payment I could afford living on a fix income. 5) The warranty on these aids gives me the confidence that they will work for me for a very long time. So glad to have worked with those folks at Hear.com.

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    Response from hear.com

    Hi Michael! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about Lawrence and Kairey and we are thrilled to learn about your positive experience. Also, it makes us happy to hear that you are confident with your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed June 11, 2022

    Teaching me how to use the hearing aids was the first step and after that, I had a couple of small issues, like getting Bluetooth to work, and the customer service reps from Hear.com were able to fix my problem in a very prompt manner. The hearing aids are working well. My issue was not so much hearing volume but nerve damage. And these help me to isolate what I need to hear. It would be great if they could put the technology into a smaller earpiece. But they could not do that with what I needed from them.

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    Response from hear.com

    Hi Jon! Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you have enjoyed our customer service and are happy with your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2022

    I got conventional-looking hearing aids that are behind the ear from Hear.com. Their reps were very attentive to my needs. They listened to what I had to say and responded appropriately. It was a little bit confusing to me at first with all the things that I had to learn, and the rep was really patient with me and helped me that way. At times, I'm not totally satisfied with my hearing aids. Other times, I'm pretty satisfied. When I'm in a crowded area or room, I have a hard time differentiating who's saying what and from where the sound is coming from. But in general, my hearing is better. So, I'm pleased with that.

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    Response from hear.com

    Hi Orville! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and we are thrilled to learn you are happy with your new hearing aids. However, I am sorry to hear that you are experiencing some trouble in crowded areas. I would encourage you to schedule an appointment with your provider so they can make further adjustments to help you with this issue. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed June 8, 2022

    Hear.com has been in the business and they have more experience based on what I read online. Customer service is very professional and knowledgeable about their product. I'm always one of the people that believe you get what you pay for. I did a comparison and Hear.com is probably overpriced a little bit. Lively has some hearing aids but Hear.com would have the better technology. I just went with what my best gut was.

    I hear better the male voice but not the higher tone pitch things. With the hearing aids, I thought the amount of improvement would be more. There are other ramifications to it all. I just couldn't hear certain frequencies. In certain environments, the hearing aids work to a degree. But sometimes after a while, you feel like you're talking underwater. Sometimes you hear the hum of yourself a lot of times. When the microphone pieces pick up noises, you're picking up quite a bit.

    I still wear them. I have tinnitus and the hearing aids do mask it. I can still go to Hearing.com and I can still try and do things. The only disappointment and disadvantage of their program is you have to meet when they're in their office. There's not much flexibility there. If you need to go and get assistance, they're only in your area once a week. You can call somebody by phone but you can go in and talk about it and figure out what the deal is. If you're doing things, you only have one day to work with. It's not like you can go, “Well, I can come in this day or that.” No, it's Wednesday between 1:00 and 4:00. If you can't meet that there, then you gotta wait till the next week until you can meet that.

    On the whole, I would recommend Hear.com but I would also include that people truly think about what they're trying to get out of it. For me, I'm glad I'm trying it because they say it will eventually offset tinnitus. My hearing functionality has probably improved maybe a couple of percent of what it was. I still sometimes have to go, “What did you say, hon?” or “What was that again?” When there's a lot of noise, it does help a couple of times. If you can take the app and modify the noises, sometimes you can get a good benefit out of it in some conditions. Some other products really couldn’t do that.

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    Response from hear.com

    Hi Eugene! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and your new devices. Please know, that we understand the difficulty with the hours of your local provider only being open from 9:00 am - 5:00 pm on Wednesdays. However, we do offer free video care calls with our in-house Audiologists and also have a customer support team that can assist you with any issues your new devices may have. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed June 7, 2022

    I'm enjoying my new Hear.com hearing aids. They work good. Hear.com need to get the Horizon app fixed because it's not working as well. But I like the hearing aids' features. I can turn them up and down. I don't need ear buds because I can answer my phone through my hearing aids. I lost my package to clean my ears with. I called that in. The rep said to call back in a couple of days if I don’t get an email. Hopefully, they can get me one because there's none out here to clean my ears with.

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    Response from hear.com

    Hi Cheyenne! Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new devices and enjoying the Bluetooth capabilities. Your cleaning kit was shipped out to you on 6/21, so you should receive this soon. Please know, that our team is working hard to improve our app functions but if you need any assistance, please do not hesitate to reach out to us. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 3, 2022

    I had a great experience, it was an easy process and they delivered on their promises. My hearing aids are working wonderfully. The hearing aids were waiting at the audiologist and she was very helpful. She even said I got a great deal on my hearing aids.

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    Response from hear.com

    Hi Randy! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you enjoyed our services and are loving your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Customer ServiceStaff

    Reviewed June 1, 2022

    I recently realized that I needed hearing aids. I read about Hear.com and decided to check in with them. They provided me with a lot of information, but I wasn’t ready at that time to make a purchase. Hear.com was very patient over three months and contacted me once in a while to follow up. They were not pushy at all. They only wanted to provide me with information for my health and hearing. I was so impressed that I decided to make a purchase. After you make a purchase, they follow up with you, and they make sure you know how to work everything and overall an outstanding company to work with. I could not ask for a better experience. Truly, I would recommend Hear.com for anyone seeking hearing aids for any type of hearing loss.

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    Response from hear.com

    Hi Daniel! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are enjoying your new devices and have enjoyed our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    PriceStaff

    Reviewed May 30, 2022

    I talked to Hear.com several times and their audiologist was in my area so I went to them. I got the Signia model and they're inside the ear. They were a little expensive but they work really well. I'm able to understand and I do not have to keep asking people, "What? What? What?"

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    Response from hear.com

    Hi Gloria! Thank you so much for taking the time to leave us an online review. We are happy to learn that your new devices have improved your hearing. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed May 29, 2022

    I didn't think I needed hearing aids in the first place. So that was a questionable situation. I had a hearing test given to me once when I was over at Costco, and they said it was marginal. So, I didn’t do anything. When I went to Hear.com, I got hearing aids, paid for them and used them. Ron, the audiologist, was very capable and friendly but all business. He didn't waste any time but he did it in a very polite way. You didn't feel like you're getting the bum's rush. We had extensive testing before he recommended what he did. There is a program for setting volume and the guy showed me a way to get into my phone to get to it very quickly. Now, for whatever reason, I can't find that secret. So, I have to go to the app itself. I get there and I get it set to where I wanted. It seems to me though, at times, I hear a bit of a static in it.

    I lost the hearing aids. I put them someplace and I haven't been able to find them so I had to replace them. But I'm not sure the ones I have now are as good as the ones I had before. They should be the same. In any event, I'm pleased with the experience. I would recommend Hear.com. Ron just retired and I met the new doctor who was taking over. A tall, good looking young man compared to myself. He seemed he'll do just fine and if I have any questions, I won't hesitate to go back to him. I was very pleased with the customer service. It was easy to get in and out and always felt like I got quality service.

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    Response from hear.com

    Hi Patrick! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services as well as the local provider we recommended for you. I am sorry to hear that you lost your hearing aids but I am happy to know you were able to replace them. Please know, that your replacements are the same hearing aids that you were wearing. If you are experiencing any issues, I would encourage you to schedule an appointment with your provider to look further into. Also, please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed May 28, 2022

    My hearing was impaired. I wasn't deaf but I used to have a problem in a room where there was a lot of background noise. So, I went to Hear.com two years ago. I have vertigo and the young lady who did my testing said that the hearing aid was not gonna work for me. It was probably gonna make my vertigo worse. And to some degree, she was right. This device is almost like an amplifier. It enhances my hearing of someone talking to me, but it does the same thing with all the background noise, especially high-pitched noises. I was getting ready to call the gentleman here in Rhode Island who set me up with these to see if I could get that adjusted. I work in the manufacturing business and that kind of shrill, constant noise that machinery makes drills right through my head. The 30 days have already passed but I’m not sure that that lady wasn’t right.

    A year later, someone called me back and said that that diagnosis was not correct. The device should be okay for me. I had them for about a month and I was breaking them in a little bit at a time, at home, first week, couple hours a day, next week. And by the time the month was over, I was very comfortable with them in my home environment and around my family. About 30 days ago, not even, I came back to the factory. I was working and realized that perhaps the amplification was not the correct thing. Also, I have no control. There are other ones that you can control things through your cell phone. But the ones that I have, I can’t. Or I don’t know if I can. I don’t have software to do it. That was one of the questions I was gonna ask this gentleman.

    I have the hearing aid where one length goes completely into the inner ear canal. The right hand one is red and the left hand one is blue. Hear.com tried to send me some parts for it three times and they keep sending the wrong part. So, I don't know if the order had the wrong nomenclature on it. But I finally took a picture of it, sent it to Tiffany, the rep, but I haven't heard from her in the last couple of weeks. I’m wondering if the order that was written was not the same as the hearing aids that came in. When I went to have them put in, I get there and the guys looks at them, looks at me, looks at the order and said that those weren’t the right hearing aids. So, he sent them back. Two weeks later, they sent the hearing aids again and this time, they were the right ones. So it might be some sort of paperwork glitch where they think I have one thing, but I have something else.

    Tiffany did a fantastic job. She was on the phone constantly and made sure the appointment did what it was supposed to do. Then, when the wrong hearing aids came in, she chased it down and got everything fixed. The last thing is, I’m waiting for them to send me caps because one of them is torn. So, I need those caps and hopefully, they come in this coming week.

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    Response from hear.com
    Hi Frank! Thank you so much for taking the time to leave us an online review. I am sorry to hear about your negative experience with us the first time around but we are so happy you gave us another chance. We sincerely appreciate the positive feedback about your consultant, Tiffany, and the local provider we recommended for you.

    For your hearing aids, please make sure you have the Horizon app downloaded to your phone. This is where you can make the needed adjustments. I have emailed you the user guide so you can learn a little bit more about your devices. Additionally, I am having my team send you more domes. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Sales & MarketingStaffSales Tactics

    Reviewed May 27, 2022

    Love my new hearing aids, they are so comfortable and small, you don’t know you're wearing them, but best of all I can hear without have people repeat themselves, if you're looking to get your hearing back, look no further, I promise you won’t regret these hearing aids, the representative from Hear.com was very respectful of my needs and was no high pressure sales.

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    Response from hear.com

    Hi Danny! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you love your new devices and that they have improved your hearing. Success stories like yours are what keep us going. We sincerely appreciate the positive feedback about your representative and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase

    Reviewed May 27, 2022

    I am more than satisfied with my hearing aids. They are easy to wear to the point that I forget they are there. That bring sounds to life and have made a very big difference in my interactions with others.

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    Response from hear.com

    Hi William! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are more than satisfied with your new hearing aids. Success stories like yours are what keep us motivated to keep helping others live a life of better hearing. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceMaintenance

    Reviewed May 27, 2022

    Hear.com has done well. I don't wear my hearing aids all the time, but they are good. I had to go back and get them to adjust them in case one was too loud. I don't wear them to work because they're too loud because of the equipment all around. It makes them really loud. So, I usually wear them when I’m not working or over the weekend when I’m going somewhere. I wish I had the ones that did a lot more with the Bluetooth. The one I have has Bluetooth, but it's just only through my phone that I can turn them up or down.

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    Response from hear.com

    Hi David! Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you have enjoyed our services as well as your new hearing aids. However, I am sorry to hear that you are experiencing some trouble with the volume control and Bluetooth features. I would encourage you to schedule an appointment with your provider to go over these issues. Also, please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed May 26, 2022

    I was looking for something that's less expensive than going through an audiologist, and some other people that I know have had success online, so I thought I'd give Hear.com a try. When they sent me the whole kit with the virtual tablet and all of that, it felt like I was in a doctor's office, only I was at home. Also, the cost of both the hearing aids was almost half of what I would have had to spend if I'd gone to an audiologist and been referred by him.

    My hearing aids are not conspicuous at all. Most people don't even know I have them on. So far, I've had no trouble with them. I love the enhancement that I can do on my phone. I've used that a lot, especially in crowds, and in one-on-one conversations in restaurants. So, I've been very satisfied with them. I'm glad I did it. I wear them every day. I'm a happy camper. I would recommend Hear.com to people.

    My constituents are kind of amazed that I even have hearing aids because I don't tell them, but I do say that I got them online, and then I mentioned Hear.com. The feedback I get from them is amazing. The appointments with the company were right on time and if there was a scheduling concern, they let me know ahead of time. Valerie, the audiologist, was very good. We have a very nice, professional relationship. I felt very confident, as far as the medical advice and the attention she gave me to be sure I knew how to use the hearing aids, what to do to clean him, and all those things. It was very thorough.

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    Response from hear.com

    Hi Mary! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our Teleaudiology services as well as the provider we matched you with. Also, we are ecstatic to learn that you love your new hearing aids and have been taking advantage of the app features. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer Service

    Reviewed May 24, 2022

    I already had a pair of hearing aids and they were in the ear. This one is behind the ear and they're working very well. They're performing fine like they're supposed to. I've gotten phone calls from the lady that I talked to when I purchased them and there was an additional phone call with somebody else. So, Hear.com is checking on me. The experience has been very good so far.

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    Response from hear.com

    Hi Michael! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are happy with your new devices and have enjoyed our services. We want to be with you on your journey to better hearing, so know, that we are always here for you whenever you need us. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer Service

    Reviewed May 14, 2022

    I like my hearing aids. I can hear a lot better and the main thing is I can turn them up or down with my cell phone. I really like that. I'm very pleased with what I've got and I can hear. If you need hearing aids, check out Hear.com.

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    Response from hear.com

    Hi Carolyn! Thank you so much for taking the time to leave us an online review. We are happy to hear that you are very pleased with your new hearing aids and are enjoying the device's features. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 13, 2022

    Ron, the gentleman who fitted me with the hearing aids was very helpful. He explained how they work, how to put them in properly, how to use the Signia App, and he answered any questions I had. I also went back a week later just to make sure that I was comfortable with them and making sure that they were working well. I used the Hear.com app to help give me info about what to expect and any problems that came up. It was very helpful too, however it quit giving me prompts after the 20th day. I am very happy with my hearing aids!

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    Response from hear.com

    Hi Bobbie! Thank you very much for taking the time to leave us an online review. We are thrilled to learn that your local provider has been helpful in teaching you more about your hearing aids and that you are very happy with your new devices. Please know, we are aware of this app issue and have our team looking into it. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Customer ServiceStaffRates

    Reviewed May 10, 2022

    Was convinced to drop Costco hearing aids and go with Hear.com. I have been back 5 times for adjustments and new aids and still can't hear out of one ear. Have spent many thousands of dollars and would warn everyone to stay away. Our customer service rep (Pat) keeps kicking the can down the road and it has literally been months since I can hear out of both ears. Would rate them less than 1 if I could. Caveat Emptor. Lois **

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed May 9, 2022

    My hearing was not the greatest. My hearing loss was all sound connected with human speech, so a lot of it was muffled. I had to say, “What?” a lot. I can hear things squeaking or car engines but the human speech is beyond me. If there's too much noise in the room, I can't distinguish where sound comes from. But it's all better now that I have the hearing aids. I got Hear.com’s in-ear hearing aids. They're a little bit larger than the ones I had before but they are the Bluetooth kind. The only thing I have a problem with is when I open another app on my phone, literally, all sound goes dead for a second or two. I'm still figuring out how to adjust it when I can. I used to have different settings for different places but because it doesn't automatically switch over, sometimes I just let it go with a general setting.

    The customer support has been great. For the first four months, I saw the rep every 30 days and my next appointment isn't until August. She gave me two small packages of batteries. One of the drawbacks is because the hearing aid’s a Bluetooth, the batteries tend to wear out a lot quicker but I still haven't had to buy a package of batteries on my own yet. With having the hearing aids, I don't annoy people by saying, “What?” anymore. My kids certainly enjoy that. At this point, because of what I do for a living, it makes it so much easier. I work for a substance abuse facility for adolescents. It makes it a lot easier to understand what's going on around me. I'm not losing nearly as much sound as I was in the past without the hearing aids.

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    Response from hear.com
    Hi Greg! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are enjoying your new hearing aids and taking advantage of the Bluetooth features. It is important for us to give our customers a supportive and positive experience and because of this, we like to be with you on your journey to better hearing.

    You have continued access to our video care calls with in-house Audiologists and appointments with your local provider. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed May 2, 2022

    I was trying to find what's the most advanced technologies available. I found one on Hear.com so I went for it. I'm happy with the purchasing experience. The hearing aids are excellent and I can hear much better than before. It's easier to listen to conversations when I am with people. I highly recommend this type of gadget to people who are having hearing problems. It can be programmed through the iPhone, so it's good.

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    Response from hear.com

    Hi Hyon! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you had a positive experience with our services and that you love your new hearing aids. Also, it makes us happy to learn that you are taking full advantage of the Bluetooth capabilities and that your hearing has improved. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServicePrice

    Reviewed May 1, 2022

    I asked people who have hearing aids and they recommended Hear.com to me. My hearing aids have the little things over the ears and a little part that sits in my ear. I have Bluetooth and I use it with my phone. I especially like that I can listen to music without having to have ear pods. The hearing aids are very good. They are expensive but they're worth it. They make it so much easier to hear the TV without having to have it really loud.

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    Response from hear.com

    Hi Charlene! Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and taking advantage of all the features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffRatesTransparency

    Reviewed April 30, 2022

    I had an iPhone and last year’s hearing aid model was compatible with Bluetooth for iPhones. This year, it was compatible for all smartphones. But the $6,000 price was a lot more out of my range, where last year's model was half the price, which was around 3,000. Even with financing or funding, I didn't have $3,000 for the hearing aids. But we were able to obtain financing and get all of that. If I was talking on the phone, I would have to hold the phone in my left hand up against the left side my head. Because if I was holding it with my right hand up there, I couldn't hear out of that right ear. So, that doesn't seem like a huge problem for most people because most people are right-handed, but I'm left-handed. So, if I'm having to hold the phone up to my left ear to talk, then I can't multitask because I'm left-handed. So, that made a huge difference.

    Once I got the hearing aids, I'm able to hear on a normal phone. I could hold it up to my right ear and still hear it. But if they're calling my cell phone, I just have my earbuds in and as long as I have my phone close enough to me, I can be hands-free talking. I actually don't need my AirPods anymore because I have my hearing aids. So, talking on the phone, I can just go right through my hearing aid. Even in my car, directions and stuff through Siri goes right into my hearing aids into my head. Siri is connected with the iPhone and you go into accessibility and there are hearing devices. So, any sound from my phone will go directly into my hearing aids if I'm wearing them.

    At first, I was hearing my hair move with the hearing aids. I was hearing everything but it's gotten better. And now, if I'm doubting whether my hearing aids are loud enough or even working or whatever, I will reach back and wrestle my hair and I'll hear it. But just naturally moving it, I'm not hearing my hair moves like I did right at first. Usually, I wear my hearing aids at the house but when I first get up and I'm showering, and I'm doing all the things, I don't. I usually reach out to Rebecca, the rep, if I have any questions and she gets back to me quickly. We haven't talked in a little bit but I've not had any problems. I have her number and I can message her, and I also have the Hear.com app on my phone and there's stuff that I can use. It still sends me updates every day of my hearing journey that I can do. I did it right at first but I've not done much with it.

    I work a 12-hour shift and if I put my hearing aids in in the morning, they don't normally last all the way through the night if I'm working all night because I don't get home till 7:30 AM. So, usually, if I've had for almost 24 hours, a lot of times, it's giving me a little musical thing telling me that it's starting to run lower. I can be at work and I can watch a video from YouTube or whatever on my phone without having AirPods in so nobody knows that I'm listening to anything. They know that I have hearing aids. I'm a NICU nurse and we have an hour and a half before the next feeding time. But I can do things and just be listening in my ears and I'm not having to stop what I'm doing and get my AirPods and put them in my ear. It goes right to it.

    When I went to the actual appointment to get the hearing aids through Hear.com. I was telling the rep that I’m a nurse and I use a stethoscope. I asked how I was going to be able to use a stethoscope with my hearing aids. So, the short answer was I can't. So, if I am using a normal stethoscope, I have to at least pop one of my hearing aids out. And usually, it's my left ear, and I'll put it in that ear and just listen through that ear. But there is some hearing loss in that side, so it's not the best option. But there is a company called Stemoscope and they have a little disc like a stethoscope and it Bluetooths right into either hearing aids.

    I got the regular Stemoscope through Amazon for about 69 bucks. I can hear lung sounds and heart rates good. So, I use the basic on what I kinda needed to do and that's what I use right now. I pre-ordered Stemoscope Pro that is approved for medical use and I should get it in June. I've been very happy with the hearing aids and the whole thing with the stethoscope was the only thing, where I’m wondering how I was going to be able to do that.

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    Response from hear.com

    Hello Gloria! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are enjoying the Bluetooth capability of your new hearing aids. I am sorry that hearing aids are not meant to be worn while using a stethoscope but I am happy to learn that you found a company that assists with this. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed April 29, 2022

    I tried Hear.com and like it. It helps me hear better. However, I can't turn it down low enough so that it's not really loud. I've got it on twos, and everything is still loud.

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    hear.com
    Response from hear.com

    Hi Ramona! Thank you for taking the time to leave us an online review. We are thrilled to hear that you like your new devices and have enjoyed our services. However, I am sorry to learn about the volume control. If you would like an appointment with one of our in-house Audiologists for some more adjustments, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 20, 2022

    So far, I'm very satisfied with the hearing aids from Hear.com. But my hearing aids kept falling out. I called them and they told me to come in immediately. The rep gave me some bigger things to go on the end of them and they’re okay.

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    hear.com
    Response from hear.com

    Hi Barbara!

    Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are satisfied with your hearing aids and that we were able to resolve the problem of falling out. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed April 15, 2022

    I was resistant and fearful regarding getting hearing aids even though I thought I might need them. The experience that I had previously had with supporting my 96yo mother with hearing aids had been horrendous and disappointing. I decided to reach out to Hear.com. I was immediately called by a representative and the process began. I received a tablet (for virtual support with my hearing aids) and was supported in setting it up.

    My appointments with the audiologist were amazing. He answered every question and went on and above with support. I was not rushed to return the tablet until I was satisfied. I feel confident that if I need anything going forward that I can reach out and my needs will be addressed. AND I can hear. I can meet people on the beach, in the hills, at a restaurant, at the gas station...etc, etc and I can hear clearly. Please know that I am very picky and not easily satisfied. My life has been changed 100% for the better due to hearing.com. Don't hesitate to reach out!

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    hear.com
    Response from hear.com

    Hi Carol! Thank you so much for taking the time to leave us an online review. We are ecstatic to hear about your positive experience with our Teleaudiology program and we are thrilled to know our Horizon hearing aids have changed your life for the better. Your feedback about our services is greatly appreciated. Please do not hesitate to reach out to us if you need anything, we are always here to help you. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed April 14, 2022

    Best hearing aide I have had until the pairing suddenly stopped today, and I have not yet been able to pair with my iPhone. The sound has been excellent, and the pairing has been a great feature. I hope to be able to regain it soon. I am in my office and will not be able to follow the instructions to regain the pairing until I return home.

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    hear.com
    Response from hear.com

    Hi Harry! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you have been enjoying your new hearing aids and taking full advantage of the device's features. We do apologize that your devices became unpaired but here are some instructions to help you connect to Bluetooth again- https://www.hear.com/resources/all-articles/how-to-connect-hearing-aids-to-smartphone/

    Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2022

    Got in touch with Hear.com. They gave me a choice of hearing Centers to choose from. Was very happy with my choicee. I was fitted for in the ear aids (those of my choice). The hearing center has helped me adjust to them and with the use of my phone, I can adjust and check out what I need for the hearing aids. I highly recommend them.

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    hear.com
    Response from hear.com

    Hi Marie! Thank you so much for taking the time to leave us an online review. We are excited to learn that you are happy with our services and your new in-the-ear devices. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 8, 2022

    Hear.com's service teams have been great to work with. They've been very supportive and eager to try to help me find something that I can use comfortably. 100% satisfied with the service. We're still not finished and we're still experimenting with some units. The only thing was the hearing aids are expensive. Other than that, Hear.com is by far superior to the other two companies.

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    hear.com
    Response from hear.com

    Hi Larry! Thank you very much for taking the time to leave us an online review. We are thrilled to hear that you have had a great experience working with us and have enjoyed our services. Our team is on a mission to find you the best possible devices to suit your needs. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed April 6, 2022

    My husband was of the opinion that the hearing test was meant to sell hearing aids. I had a hearing test done and was told that contrary to a previous test I had had several years ago, I had no hearing loss. In fact my hearing is very good. Getting ready for the hearing test, my contact at Hear.com was very accommodating and was able to correct my misconception that the hearing testing office was in a mall. I easily found the building and found my way to my appt using her guidance. I would definitely recommend them if you have any questions about your hearing ability or if others have suggested this may be an issue. Hearing loss is insidious and can affect your relationships with others. Miscommunication can really get in the way of civil discourse.

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    Response from hear.com

    Hi Mildred! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you enjoyed our services, even if you are in no need of hearing aids at this time. We appreciate your consideration in our company for your hearing care needs. Should you wish to return to our services in the future, our doors are always open to you. Wishing you all the best! - Sami, Customer Success Team

    Verified purchase

    Reviewed April 6, 2022

    I'm not very used to them yet. I didn't know it'd be that hard to get used to them. I also keep forgetting to put them on and I'm afraid they're gonna fall off. It doesn't seem like I can hear all that much better.

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    hear.com
    Response from hear.com

    Hi Brenda! Thank you very much for taking the time to leave us an online review. I am sorry to hear that you are having a hard time getting used to your new devices. If you need further assistance with adjustments and fitting, we highly encourage you to schedule an appointment with your provider as this is all fixable. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    PriceStaff

    Reviewed April 5, 2022

    I got the Horizon XL from Hear.com. They are not cheap. But I'm hearing a lot better. Bree was also a very nice representative of the company. She really helped me get the right pair of hearing aids.

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    hear.com
    Response from hear.com

    Hi Bill! Thank you so much for taking the time to leave us an online review. We understand hearing aids are not only a lifestyle adjustment but also an investment. We are thrilled to hear that you are hearing a lot better and we appreciate the positive feedback about your consultant, Brie, and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 2, 2022

    Very professional and detailed contact throughout. Only question is that a smaller in-ear unit was advertised by Hear. When I questioned, I was told the units supplied fitted my profile. However I noticed that my brother’s aids were the smaller in-ear type. His hearing is markedly worse than mine. The aids I was supplied work fine but there was no discussion of other models and their characteristics. I would liked to have discussed various models available.

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    hear.com
    Response from hear.com

    Hi Bill! Thank you so much for taking the time to leave us an online review and voicing your concerns. I do apologize if a discussion wasn't had about hearing device options. However, we made a recommendation based on the information you provided us in your initial call regarding your hearing loss. We sent this to your appointment with the provider. If you were unhappy with the devices we could have always refit you with a different model.

    We are thrilled to hear that your hearing aids are working well for you and we sincerely appreciate the positive feedback about being professional and detailed in our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 28, 2022

    Hear.com has top-rated customer service. Ryan kept in touch with me all through the first part of it which made me feel good that I was important. The experience is very good for a first time user but for someone who has had hearing aids before, it was kind of repetitious. They go through the 30 days thing and each day, they try to explain something to you. For someone who has already had hearing aids for several years, I already knew all of that.

    These hearing aids have definitely helped me. They are much higher quality than what I had before. There are a couple of people here in the park that I'm going to be approaching before too long to try to convince them to get in touch with Hear.com about their hearing aids. The only issue that I have is I have an Android phone, and it is not able to interact with all of the possibilities of the hearing aid itself.

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    hear.com
    Response from hear.com

    Hi Martin! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that your consultant, Ryan, gave you top-rated customer service and that you are loving your new devices. It is always our mission to be with our customers on their journey to better hearing, whether they are an experienced wearer or not. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 25, 2022

    Wow. Easy, friendly and efficient. The team at Hear.com was extremely knowledgeable and responsive to my needs and questions. Thank you hear.com. From sales to technicians, everyone was polite and helpful. I am pleased with my first pair of hearing aids. Very comfortable.

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    hear.com
    Response from hear.com

    Hi Don! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are pleased with your first pair of hearing aids and to learn that you enjoyed our helpful services. We understand that hearing aids are not only a lifestyle adjustment but also an investment. Because of this, we want to make this journey as seamless for our customers as possible. Please do not hesitate to reach out to us if you need anything, we are here for you. Happy hearing! - Sami, Customer Success Team

    Customer ServiceTechMaintenanceHonesty & Transparency

    Reviewed March 9, 2022

    Started out good, had a problem with hearing aid and called Clyde, he sent me a new pair and I returned the others with no problem. I started experiencing problems with this set and called Hear.com and they then tell me that they don’t fix anything that they would send me to a provider for them to fix. Talked to a guy named Tom that was not Clyde, then another guy called me and tells me that they won’t replace them. They are still under warranty but will not replace them. 4500.00 hearing aids that only lasted 2 years, I would strongly recommend doing business with a local business not hear.com because they get your money and mislead you about service and warranties.

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed Feb. 25, 2022

    I got the one with the little wire that comes out that’s on top of the ear. I have an app on my phone where I can turn them up and down or set the direction on the hearing. If I want to close out the noise in the back, I can set it to the front or to the side. I can adjust the treble and the bass. It's cool. I hear things I haven't heard in a long time.

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    hear.com
    Response from hear.com

    Hello Harold! Thank you very much for taking the time to leave us a review. We are so happy to hear that you are able to hear things that you haven't heard in a long time. And we are thrilled to learn that you are taking advantage of the hearing aid features. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed Feb. 18, 2022

    The best part about my experience was the professionalism of the person who conducted my hearing test and showed me the results and then carefully mentored me for how to use them and care for them. I have learned to use them and appreciate them more than I thought possible.

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    hear.com
    Response from hear.com

    Hi Gail! Thank you very much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with the local provider we recommended for you. And we are happy to know that you have learned how to use all the features and can appreciate the devices more than you thought possible. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

    Verified purchase

    Reviewed Feb. 11, 2022

    Sound is fine. Fit leaves something to be desired. When wearing a mask the unit falls out when removing the mask. The unit rides too high on the ear. It should be behind the ear not on top..on top it constantly feels loose. I've already lost one unit..

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    hear.com
    Response from hear.com
    Hi David! Thank you for taking the time to leave us a review and voice your concerns. I am sorry to hear that the sound and fit of your hearing aids do not suit you. However, this can be easily fixed by visiting your provider to be adjusted. It is possible you need a longer receiver wire so they fit lower on your ears. Additionally, I will send out some mask extenders so that your mask does not interfere with the devices.

    If you would like to replace your lost device, please let us know as your hearing aids are under warranty. Please do not hesitate to reach out to us. Happy hearing! - Sami, Customer Success Team

    Verified purchase
    Staff

    Reviewed Feb. 10, 2022

    I worked with Kennedy and he was excellent and very informed. He took care of me and sent me all kinds of literature that help me understand more how the hearing aids are going to help. This product increased my hearing a great deal.

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    hear.com
    Response from hear.com

    Hi David! Thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about your helpful consultant, Kennedy. Also, we are thrilled that your new hearing aids have improved and enhanced your hearing a great deal. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase

    Reviewed Feb. 6, 2022

    Watching U.K. and Alabama! Hard to concentrate, Appreciate responsiveness. Happy with operation. I have problem watching the videos. Too many things going on. I did watch how to change wax filter. Well done, Suggest you develop a Covid safety mask that does not get tangled in ear strings and sling shoots unit across room.

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    hear.com
    Response from hear.com

    Hi Jerry! Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with our services and timely responses. Please know, we do offer mask extenders. This helps your mask go behind your head/neck instead of your ears so it does not interfere with your hearing aids. I would be happy to send some out to you. Please do not hesitate to reach out to us if you need any further assistance. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 4, 2022

    The service provided was fast and helpful. Audiologist recommended has been great to me. Sangar has been awesome to me. Even provided his personal cell phone in case I had any issues or questions. Once he answered me immediately and solved my concern on the phone.

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    hear.com
    Response from hear.com

    Hello Marcelino! Thank you very much for taking the time to leave us an online review! We are delighted to learn that you enjoyed our fast and helpful services as well the local provider we connected you to. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team

    Verified purchase
    Customer ServicePriceOnline & AppRefunds & PayoutsStaff

    Reviewed Jan. 30, 2022

    I came across Hear.com and it sounded good. I checked to see if I qualified and I did. It's been a good experience. The rep, Stan, was very pleasant, helpful, and personable. The cost of the hearing aids is plenty high but it’s worth it. I had a discussion with my 87-year-old father yesterday. He has had hearing aids for years and he said I could get hearing aids cheaper online. But you get what you pay for. I'm impressed with the technology of Hear.com. The cheaper ones probably don't have quite the technology.

    I like the Bluetooth on my phone. That way, I still have two hands free driving down the road and just continue to do stuff with my hands. Also, I hear a lot better on the top of my head instead of out of one ear. My wife and I talk a lot now and she used to repeat herself a lot. It wasn’t that I couldn’t hear her. I couldn’t understand her because I was listening to the top end. Now, my wife and I get along a lot better. She hasn’t had to repeat hardly anything. I hear her and I like that. There’s a waterfall and a pool out by our balcony and when I come home, I sit down and I hear some of those pleasant sounds that I haven’t heard for years.

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    hear.com
    Response from hear.com

    Hi Jay! Thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and your consultant, Stan. We are thrilled to hear about your good experience with us and that you are loving your new hearing aids. We understand that hearing aids are not only a lifestyle adjustment but also an investment. Please know, many hearing aids on the market are just amplifiers and do not come with the features of your new devices. Feel free to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2022

    I just called and talked to reps from Hear.com. The experience went very well and I decided to go with them. I got their rechargeable hearing aids. I needed them and so I bought them. I like them very well and they fit my budget.

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    hear.com
    Response from hear.com

    Hi Larry! Thank you very much for taking the time to leave us an online review. It makes us very happy to learn that you had a positive experience with our services and are liking your new rechargeable hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 28, 2022

    I couldn't hear out of my left ear very well and I struggled to hear in crowds of people. I signed up with Hear.com and someone called me within 10 minutes. I was impressed with them. They had a good selection. My rep was Trina and she did a fabulous job. She was very communicative, knowledgeable, and thorough. Any questions I had, she was right there to answer them. My hearing aids are worth every dime. I'm able to hear in large crowds. Now everything's amplified and I have no issues at all.

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    hear.com
    Response from hear.com

    Hi Tonya! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to hear that you enjoyed our services and that your consultant, Trina, was very helpful to you. It makes us happy to know our hearing aids have improved and enhanced your hearing, especially in crowds. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Price

    Reviewed Jan. 27, 2022

    My hearing aids are easy to charge and easy to put on. I wear them all day every day. I like them. They work and I can hear.

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    hear.com
    Response from hear.com

    Hi Frank! Thank you for taking the time to leave us an online review. We are ecstatic to learn that you love your new rechargeable hearing aids and that you are wearing them every day. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 26, 2022

    Sharry was very helpful, concerned, and pleasant to talk to. I purchased the one with the most control where I could adjust myself, and I was given a selection of the color that I wanted, which would match my hair. It’s well worth every bit of it.

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    hear.com
    Response from hear.com

    Hi Gerald! Thank you very much for taking the time to leave us a review. We are thrilled to know that your consultant, Sherry, was so pleasant and helpful to you. Also, it makes us happy to learn that you love your new hearing aids are using all of the features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 30, 2021

    Amy was amazing. She walked me through the process. Made the appointment near me, sent literature called to check on me, answered questions and helped with financing. Couldn't ask for more. I have free visits to tweak them as needed. I'm 100% satisfied!

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    Response from hear.com
    Hi Cheryl! Thank you so much for taking the time to leave us an online review. I am thrilled to hear that you are satisfied with our services and your new hearing aids. We appreciate the positive and kind feedback about your consultant, Amy. It makes us happy to know she helped you with scheduling your appointments, getting you signed up for financing, and answered all of your questions. Please do not hesitate to reach out to us should you need anything. Happy hearing!

    -Sami, Customer Success Specialist

    Verified purchase
    Staff

    Reviewed Nov. 29, 2021

    I will be turning 92 and did not think that new hearing aids would make a difference at this point. My experience with Hear.com has been wonderful!! With my new hearing aids I can hear at least 2x what I was able to hear with the old hearing aids. The support team has been wonderful and helping me each step of the way to regain my hearing. I would highly recommend hear.com to anyone that has been frustrated with their hearing aid experience in the past. Thank you.

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    hear.com
    Response from hear.com

    Hi Dororthy! Thank you so much for taking the time to leave us an online review. It makes us so happy to learn that our Horizon hearing aids have helped improve your hearing 2x more than your old hearing aids did. We appreciate the kind and positive feedback about our support team and the way they have helped you every step of the way. We understand that hearing aids are not only a lifestyle adjustment but also an investment so we make sure to be with you on your journey to better hearing. If you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    CoverageSales & MarketingPriceMaintenanceStaff

    Reviewed Nov. 23, 2021

    I've been wearing hearing aids for a few years now. I had the wrap around ones that used the little batteries. Over time, the cost of the batteries added up as they needed to be replace about every 4/5 days. Sound quality was average at best. My first rechargeable hearing aids, were okay, again sound quality was average at best. Always had problems with the recharger, went back and forth with the company several times, after two years the hearing aids wouldn't charge anymore.

    Company wanted to charge me a couple of thousand dollars to replace the aids. About that time, I saw the ad for these hearing aids developed in Germany and knowing the quality of German engineering, I contacted Hear.Com to test them out. I couldn't be happier. Super easy to charge, sound quality is superb. I can now clearly hear and understand human voice and the outdoor sounds i.e. birds chirping... Based on previous hearing aid experiences, these hearing aids are the best, you can't go wrong and you will be amazed at the quality of sound.

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    hear.com
    Response from hear.com
    Hi Fred! Thank you so much for taking the time to leave us an online review. We are thrilled to know that you are loving your new hearing aids and the superb sound quality has improved your hearing. Also, we love to learn that they are the best that you have worn thus far. Having rechargeable hearing aids really makes a difference for all of our experienced hearing aid wearers. Please do not hesitate to reach out to us if you need anything. Happy hearing!

    - Sami, Customer Success Specialist

    Sales & MarketingRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 25, 2021

    I purchased my hearing aids in November of 2020. You are given a 45 day trial to return them, which is great when it comes to style, if the fit is comfortable, etc. My problem however, is shortly after the 45 day period, my $6,000 hearing aids began to stop working. They have been sent back to the manufacturer 4 times in less than a year, only to continue to malfunction. I have tried to work with Hear.com to get new ones or any help at all and I've been told to just hang tight and "ride it out" until these are paid for. I can't "ride it out", functioning hearing aids are needed for my everyday life, and I'm paying quite a large sum of money for awful hearing aids that don't work and am getting no help at all in this. I never asked for a refund, only help getting different ones. I was also pushed into getting these specific Signia hearing aids by the sales department. Be very wary working with the company.

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    hear.com
    Response from hear.com

    Hi Kelly. Thank you for bringing your concerns to our attention. We do advertise our 45-day trial as no-risk meaning you are able to return your hearing aids for a full refund within those days. We have done many studies that have shown that 45 days is the right amount of time for our customer's brains to adjust to life with hearing aids. I do understand that you have had difficulty with your devices and have had to send them back for repair multiple times. They were sent out on 5/28/21 and 8/13/21 where the issues were fixed each time. Then they were recently sent back on 10/29/21 where a rapid exchange took place. This means you received a new set of devices. After the last pair were sent back to the manufacturer, a diagnostic test was run. It was found that there was excessive wax and moisture build-up in the devices. With hearing aids, general maintenance is needed to keep them in good working condition. Hearing aids are microcomputers and when they are in environments with moisture it can potentially cause issues. Also with ear wax build-up, this can also cause them to stop working. Changing domes and wax filters on a semi-regular basis is a simple solution to prevent this from happening.

    I do apologize for the negative experience you have had but please know we have been doing everything in our power to help you and your devices to perfect working condition. We understand that hearing aids are not only a lifestyle adjustment but also an investment and we want you to be happy with your purchase. If you have any further questions or concerns, please reach out to us!

    Verified purchase
    Staff

    Reviewed Oct. 15, 2021

    You have the most wonderful people working for you. That were very friendly and very understanding. I am now able to hear water running, my car running, and able to turn my TV down. I love the hearing aids, but the company is fantastic.

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    hear.com
    Response from hear.com

    Hi Edna! Thank you so much for taking the time to leave us an online review! It makes us really happy to know that you not only enjoy our friendly and understanding staff but that your new hearing aids have improved your hearing. Being able to hear running water, a running car, and not listen to your TV so loud is a great feeling and is what keeps us going to do what we do. We believe to hear well is to live well. Please reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaff

    Reviewed Oct. 15, 2021

    The gentleman from Hear.com I dealt with who initially called me was very good. He did the follow up, set up my appointment with the audiologist person and all in all, the experience was excellent. My hearing aids are very good. I can hear excellently. I had one problem with one, and they repaired it very quickly. I feel the cost is high but the quality seems to be very good and the follow-up service is good.

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    hear.com
    Response from hear.com

    Hi Alex! Thank you for taking the time to leave us a review. We are absolutely thrilled to learn that you had an excellent experience with our service as well as the local provider we recommended for you. Knowing your hearing has improved is why we do what we do. We believe to hear well is to live well. I am sorry to hear that you had a bump in the road with one of your hearing aids but glad we were able to solve it quickly. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 2, 2021

    One of Hear.com's employees that contacted me explained how everything worked and for some reason, I felt like I needed to hear better. So, I gave it a try with the 45-day trial, no obligation. Then they sent me to Discount Hearing there in Pharr. After going through the procedure, getting my hearing aids, and noticing the difference, I realized that I was a professional lip reader because my students were wearing masks and I couldn't hear or understand what they were saying unless they removed their masks. So now, I can hear pretty good. I got the Signia model and it has the different settings for different size rooms. I still don't understand why sometimes if I'm listening to Pandora or if I get a phone call that I only hear it in one ear, not stereo. But the Bluetooth is awesome because if I'm at a meeting and the phone rings, then I can excuse myself and I don't really have to draw the phone to my ear to hear.

    Hear.com's reps were awesome. The gentleman was very thorough and as soon as I sent feedback, I received a phone call from the people in Pharr. And I was able to go over there and get my filters replaced. I also got a new dome for my left ear because I was having some issues with that. I didn't expect this type of service and I'm really pleased that there's so much follow-up. With my hearing aids, I'm more confident. Before, I would answer people with off the wall answers because I didn't understand the question since I didn't hear it all, and I get those funny looks. But now, I can hear them well. If I can't, I ask them to repeat themselves or I'll turn up the volume and I can hear really well, then I can answer questions without going off the wall.

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    hear.com
    Response from hear.com

    Hi Ray! Thank you very much for taking the time to leave us a review. We understand that during this Pandemic, it can be difficult to understand people while wearing masks. We are thrilled to know that your new hearing aids have improved your hearing and made you more confident in your ability to understand conversations without having to read lips. We appreciate the positive feedback about our thorough services as well as the services from the local provider we recommended for you. It is great news to learn that you are taking advantage of the hearing aid features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & App

    Reviewed Oct. 1, 2021

    I like what I've seen in the technology they have in the hearing aids of Hear.com. The Bluetooth, I find clarity. With the appointments with the hearing doctor, she's able to sit to where I can work on toning down my tinnitus. The quality's fair, too. They're not cheap, but there are more expensive ones out there. I'm enjoying them and I wear them every day. However, I run into a gentleman at the last appointment I had. He had a pair of them also. He was an elderly more gentleman than me and we were both experiencing issues when it rains. His right and even my right, both were not connecting and not coming on. But I went into the app and wiped it out, reloaded, and then, it came on. But sometimes during the rain, it takes a little bit to get one going. But since using it, the sounds of my TV are turned down. I don't have to have things as loud. My wife enjoys that. Also, when I'm in meetings, I can go in, adjust the sound, treble, and bass.

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    Response from hear.com
    Hi Tim. Thank you very much for taking the time to leave us an online review. We understand that hearing aids are not only a lifestyle adjustment but also an investment. Because of this, we do our best to be with you along your hearing aid journey. We are thrilled to hear that you are enjoying your hearing aids along with the features they come with. Also, we appreciate the positive feedback about the local provider we recommended for you.

    In regards to the rain, this might be caused by the hearing aids having too much moisture. Just like any technology, dampness is not a good thing for your hearing aids. When this happens, make sure to dry them out. Please reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    Staff

    Reviewed Sept. 30, 2021

    The hearing aids are fine. I wear them every day and I'm getting used to them. The only problem I'm having is I collect a lot of wax in my ears but I'm working it out. I had a very good experience with the gentleman that sold me the hearing aids online. I love the audiologist that's taking care of me in Somerset over here. Everything is fine. I'd recommend Hear.com in a heartbeat.

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    hear.com
    Response from hear.com

    Hi Leo! Thank you for taking the time to leave us an online review. We understand that a wax build-up can be frustrating and cause you to not hear to your full ability, because of this we recommend seeing an ENT to have your ears cleaned out. We appreciate the positive feedback that you left about your consultant as well as the local provider we recommended for you. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    PriceStaff

    Reviewed Sept. 29, 2021

    I had partial hearing loss and I'm glad that I saw the hearing aids on the computer with Hear.com. The rep walked me all the way through it and it was effortless. I enjoyed the way that Robin, the woman who prepared me, dealt with the whole thing. The cost is nominal because you’re working with one of the senses but it’s outrageous. Still, when I had the hearing aids in, the difference was like day and night. It made probably 100% impact on my life.

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    hear.com
    Response from hear.com

    Hi, Marilyn! Thank you so much for taking the time to leave us a review. We appreciate the positive feedback about the services provided by your consultant, Robin, and I will be sure to pass along the kind words to her. It makes us very happy to know that your new hearing aids have improved your hearing and have 100% impacted your life. Please reach out to us should you need anything. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase

    Reviewed Sept. 24, 2021

    I never had anybody to be able to get me financing for hearing aids and I was super excited. I love my hearing aids. I went for so many years not being able to hear that it's just so nice to hear. Also, I don't talk as loud. Everybody tells me. I can hear things a lot better. I've noticed I don't have to have the volume up as loud like on my radio. When I hear about people saying they have a hearing problem and they need hearing aids, I send them to Hear.com. I say, "Look, they will get you financed. They will do what it takes."

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    hear.com
    Response from hear.com

    Hi, Twila! Thank you very much for taking the time to leave us a review. We are absolutely thrilled to learn that your hearing aids have improved your hearing and that you don't have to talk so loud or turn the volume too high on your radio. We understand that hearing aids are not only a lifestyle adjustment but also an investment. Because of this, we try to make hearing aids affordable to our customers by offering financing options and working with different health insurance plans. Please do not hesitate to reach out to us if you need anything in the future, we are here to help. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 23, 2021

    I like my hearing aids through Hear.com very much. I use them when I go out to lectures and other things that I would have problems hearing otherwise. But if I am wearing them for a concert, I take them off because the violin is so loud. I am still getting used to the hearing aids. It’s nice that they're heavier than my old ones. It used to be I wasn't wearing them because I was afraid they'd fall off. I run my finger through my hair and it would disappear. But since these are heavier, I'm not worried about that. But with the mask, you have the same problem. While the mask is on, I don't wear them outside. But there's nothing I need to hear outside. I don't need to hear the traffic.

    I live in an apartment and noticed noise in the hall. Before the hearing aids, it was more as if I was living in a freestanding house because I never heard any other apartment noise. I had learned to somehow disassociate the hearing aids with the cell phone which is driving me bananas because it is reverberating around the room. I couldn’t possibly talk on the phone.

    There were instructions that came from Hear.com and instructions that came from my audiologist. Getting used to my hearing aids, Hear.com said two hours today and three hours tomorrow. But my audiologist said to go straight in. I told him I got these instructions from Hear.com, and he said, “I'm your audiologist. Pay attention to what I say.” If Hear.com recommends an audiologist to me, they need to say in their brochure, “We believe in these audiologist. They’re great. Listen to them. You shouldn't take what we have printed as instructions for everyone above someone that you’re paying $100 for a basic hearing test and a lot more to provide the hearing aids.”

    Another thing is, partly because I don't know exactly how the lithium battery works, it's taking some time to get used to it. I went through three lithium batteries before I got one that worked. But I could go into my audiologist and say, “It doesn't work.” He’d take it away for two days and come back with something that works. Having that one to one relationship is worth an enormous amount. I'd be happy to recommend Hear.com. The were the ones who said, “This is someone who we deal with. We are really good at recommending good people.” That is a tremendous thing that they should be proud of.

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    hear.com
    Response from hear.com
    Hi, Jill. Thank you so much for taking the time to leave us a review. We are thrilled to know that you are enjoying your new hearing aids and that they are staying in your ears better than your last ones. I understand that during these times of a pandemic, it can be difficult to manage multiple items behind your ears. Because of this, we recommend mask extenders. This will help your mask go around your neck instead of behind your ears. I will have some sent to you!

    It makes us happy to know that you are satisfied with the provider we recommended for you. However, I do apologize that you were receiving conflicting advice about how long you should wear your hearing aids. It is recommended to wear them for at least 8 hours a day. If you are still having troubles with the battery, we encourage you to see your provider as they will be able to help you. And of course, we are always here to help you as well. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 15, 2021

    I got in touch with Hear.com when I saw their free trial advertisement online. I had a great experience with their salespeople and everything turned out really well.

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    hear.com
    Response from hear.com

    Hi, Richard! Thank you so much for taking the time to leave us a review. We are so happy to know that you had a great experience with your consultant and that you are enjoying your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 14, 2021

    Hear.com's reps have been very good and they gave me a couple of discounts. I've been happy with everything and I'd recommend them.

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    hear.com
    Response from hear.com

    Hi, Marcia! Thank you so much for taking the time to leave us a review. We are very excited to learn that your consultants provided such great service and that you have been happy with your hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist

    Verified purchase

    Reviewed Sept. 10, 2021

    I feel pretty comfortable with the hearing aids. I stayed in touch with the doc and everything's going fine.

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    hear.com
    Response from hear.com

    Hi, Karl! Thank you so much for taking the time to leave us a review. We are happy to know that you are enjoying your new hearing aids and that you are feeling pretty comfortable with them. You can always reach out to your provider or us if you need anything in the future. Happy hearing! -Sami, Customer Success Specialist

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    hear.com Company Information

    Company Name:
    hear.com
    Company Type:
    Private
    Year Founded:
    2015
    Address:
    396 Alhambra Circle, Ste S700
    City:
    Coral Gables
    State/Province:
    FL
    Postal Code:
    33134
    Country:
    United States
    Website:
    www.hear.com