Rexton Hearing Aids Reviews

I have been using the Rexton Reach R-Li T 80 hearing aids which I purchased from Costco for about five weeks. I have decided to return them because I find the streaming quality to be subpar. They connect to my phone using an app, not using Bluetooth, and I think this may be the problem. Streaming quality is tinny with lots of interference, and it cuts out when I get about 12 feet or so away from my phone. I have had them adjusted multiple times, and still am dissatisfied. I use streaming to listen to A LOT of audiobooks and podcasts, so for me this is a dealbreaker.

Costco hearing aid department sold me a pair of Rexton hearing aids that have never worked properly since I got them. Every time I want to try to use them. I have to call the hearing aid department and spend 20 to 30 minutes on the phone and they still don't work. At that point they send me to rexton hearing aid specialist and they can't get them to work either. I've had them for 6 months and maybe I've worn them for 1 or 2 weeks because they never work. To make things worse by the time I tried to get a refund for these worthless hearing aids, the date had passed by 4 weeks so I'm out of $1,600. I would definitely avoid this place. They don't seem to know what they're doing when it comes to using their devices. I would recommend that you stay away.

Purchased Rexton Bi-Core hearing aids at Costco in early 2024 and am beyond frustrated. Took them in for an adjustment after 2 month and the tech needed to update the software on them. One froze up and had to be replaced. Asked to have the T-Coil/ Induction loop program added so I could use it at museums and live theater, however after just 6 months, the hearing aids started automatically shifting into that mode at random times and since I wasn't near a TCoil system it mean going to static blasting earplugs.

Returned my expensive Oticon hearing aid because of its poor performance, occlusion, and inability to understand conversation. Now have a Rexton Reach. What a remarkable difference. I am so pleased with its performance. It's app can help to fine tune it and has really upped its abilities to improve its capabilities. It was a third of the price of the Oticon, so just another plus in its favor. Highly recommend the Rexton Reach.

Tv streaming is awful. I constantly have to re-pair my hearing aids. I spend at least 2 hrs a day trying to get them paired. If I am around any wifi they are constantly turning off on, repeatedly, very annoying.

I purchased a set of "high quality" Rexton hearing aids from Costco 3.5 yrs ago. They cost approximately $3k, a lot of money for most people I know but I wanted good ones so I paid it. They needed constant adjustments and were replaced a year a half later. These have also been readjusted a few times and for the past 3 months they have been acting up. Costco said they can't help me because the warranty expired, Rexton said Costco can send them in for an exception repair but I've had to go between them for months and Rexton will not help me. I've asked for this to be escalated and they refuse to let me speak with a manager. Costco relies on the manufacturer to fix it and Rexton won't. Bottom line: Do not buy from or use companies who do not properly and consistently provide customer service in order to satisfy the client.

Worked ok for a year then the issues started. Aids would just stop working. I'm using loaners now and they have a battery life of 3 hours. Hopefully they will get mine straightened out. 1400.00 is no joke.

I have a pair of Rexton in-the-canal hearing aids that I purchased at Costco. Over the last eighteen months, I have had numerous problems with them that have caused me to have hearing aids that don't function, hearing aids that lose connectivity with my phone regularly and cannot be reconnected resulting in periods of diminished hearing and excessive 30 minute trips to Costco (three trips in the last seven days). I have had one replaced after refusing to have it "repaired" one more time, another sent out for repair that was delayed because the needed parts were unavailable, and countless visits to the Costco Hearing Center for technical help.

I have Rexton BICORE LI right and left. Sound is OK, but the cable that connects the battery and the ear is too short. I complained about it, but was told that size 4 is the longest coil. The battery compartment still shows a bit above the ear when viewed from the front. Disappointing and so easily fixable for such a small issue.

Been shopping earnestly to find the best value in hearing aids. Rexton (Costco) is okay, not great. Can't stream audio unless you have the right phone, the options are few. Another brand I've tried can stream with anything Bluetooth. Audicus Omni. Sound with Audicus is much much better. Way more natural.