Rexton Hearing Aids

Rexton Hearing Aids Reviews

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Overall Rating
2.7 out of 5
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About Rexton Hearing Aids

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Rexton offers a wide range of hearing aid models and options for every budget. It provides features such as Bluetooth connections as well as music and speech enhancements. The company also offers apps and accessories to make your hearing aid transition seamless.

    Pros & Cons


    • Bluetooth audio streaming
    • Customizable programs
    • Voice Ranger technology
    • Rechargeable models


    • Audiologist testing required
    • No pricing on website

    Bottom Line

    Rexton offers three hearing aid product lines to isolate important sounds, alleviate tinnitus symptoms and connect with Bluetooth. Though pricing is not available online, customers receive quotes after visiting an audiologist.

    About Rexton hearing aids

    Rexton is a popular hearing aid option for customers with mild to profound hearing loss. The company uses enhanced auditory and speech features to offer discreet, rechargeable and Bluetooth-enabled hearing instruments that help individuals live independently and hear better. Its hearing aids pair with a variety of wireless audio streaming accessories and apps to provide quick programming and controls. In addition, the Rexton customer service team assists with finding local specialists for purchase and repairs.

    Rexton hearing aid models

    Rexton hearing aid models include three product lines: Essential E1, MyCore and TruCore. Customers can choose the features they need, the correct fit and what model they can afford. All models include voice ranger, which helps isolate a single voice among many in a room.

    Rexton’s Essential E1 hearing aids
    The Essential E1 line allows users to experience clear, focused audio that enhances voices and sounds commonly missed by those with hearing loss. The Essential E1 line includes nine different hearing aid models, including receiver-in-canal, behind-the-ear, in-the-ear and click-and-fit types. All Essential E1 hearing aid models use Rexton’s TruCore technology and feature:
    • Directional microphones: The directional microphones help users pinpoint voices in loud environments.
    • Bandwidth compression: Bandwidth compression assists with speech comprehension.
    • Automatic classifier: The automatic classifier categorizes sounds in specific locations.
    • SecureTec: SecureTec protects your hearing aids from moisture, sweat and dirt.
    Rexton’s TruCore hearing aids
    Rexton’s TruCore line has a variety of features that work to reduce ambient noise and enhance the sounds of voices and music. They are app- and Bluetooth-compatible, and they can be customized with six programs and three performance levels. Customers can choose between receiver-in-canal, behind-the-ear, completely-in-canal and in-the-ear designs. TruCore models feature:
    • Music Enhancer: The Music Enhancer boosts the sound of music.
    • Reverb Reducer: The Reverb Reducer decreases the reverberation from bouncing sound signals.
    • XPhone: The XPhone program sends signals to both your hearing aids while your phone is held up to one, which provides a clearer and improved calling experience.
    • Tinnitus Function: The Tinnitus Function alleviates the intensity of ringing, buzzing or phantom sounds caused by tinnitus.
    • SecureTec: SecureTec prevents damage from extensive moisture and earwax.
    Rexton’s MyCore hearing aids
    Rexton combined the benefits of natural hearing technology and Bluetooth audio streaming to design its MyCore line. MyCore offers 12 different models, which are available in receiver-in-canal and behind-the-ear designs. They allow customers to stream audio directly through Bluetooth. Other features of MyCore include:
    • My Voice: My Voice identifies the wearer's voice among noisy environments.
    • Stereo iLock: The Stereo iLock produces a focused beam of audio in front of the user, which provides them with a clear listening experience in noisy areas.
    • Intelligent Feedback Provider: The Intelligent Feedback Provider stops background whistling as a result of feedback.
    • Dynamic Extender: The Dynamic Extender increases the user's range of hearing.

    Rexton Hearing Aid prices

    Rexton hearing aids' costs vary but typically range between $1,000 and $5,000. Since Rexton hearing aids require a one-on-one consultation with a hearing specialist, Rexton does not list hearing aids costs on its website. Bluetooth-enabled and custom-fit models generally fall on the higher end of the price list.

    How to get Rexton hearing aids

    Rexton hearing aids are complex medical devices that require selection, fitting and adjustment from licensed audiologists and hearing health professionals. Because of this, Rexton does not support direct online sales. The company's products are available from hearing care professionals.

    Rexton hearing aid FAQ

    How can I repair my Rexton hearing aids?

    Rexton's customer service team can help you find a location for hearing aid repairs. Regular maintenance helps keep Rexton hearing aids in good working order, but there may be instances where repair is necessary.

    What kind of accessories come with Rexton hearing aids?

    Rexton hearing aids come with smartphone apps and accessories.

    • For audio streaming, the hearing instrument manufacturer offers a hands-free remote called Smart Connect and an audio transmitter called Smart Transmitter for TV devices.
    • Remote controls like the Smart Key, Smart Remote, and Smart Mic are available to program and change controls on Rexton hearing aid models.
    How long does the battery last on Rexton hearing aids?

    Rexton’s rechargeable models, such as the MyCore Stellar RIC 8C and Stellar Li 6 TruCore, can stay charged for up to 24 hours.

    How do you clean a Rexton hearing aid?

    Rexton suggests cleaning hearing aids daily with a brush or wax pick. When caring for Rexton hearing aids, it's essential to keep them in a safe place and away from water and extreme heat. Be mindful of interference with other medical equipment and damage from beauty supplies.

    Is Rexton a good hearing aid?

    Yes, Rexton makes a quality product. With patented technology that isolates voices and music and products that are Bluetooth-compatible, Rexton has some of the most technologically advanced hearing aids available. Rexton sells three lines of products with customizable programming for any level of hearing loss. To get a quote, however, you need to visit an audiologist.

    Rexton Hearing Aids Reviews

    ConsumerAffairs has collected 15 reviews and 130 ratings.

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Sept. 8, 2023

    I have a pair of Rexton in-the-canal hearing aids that I purchased at Costco. Over the last eighteen months, I have had numerous problems with them that have caused me to have hearing aids that don't function, hearing aids that lose connectivity with my phone regularly and cannot be reconnected resulting in periods of diminished hearing and excessive 30 minute trips to Costco (three trips in the last seven days). I have had one replaced after refusing to have it "repaired" one more time, another sent out for repair that was delayed because the needed parts were unavailable, and countless visits to the Costco Hearing Center for technical help.

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    Reviewed July 20, 2023

    I have Rexton BICORE LI right and left. Sound is OK, but the cable that connects the battery and the ear is too short. I complained about it, but was told that size 4 is the longest coil. The battery compartment still shows a bit above the ear when viewed from the front. Disappointing and so easily fixable for such a small issue.

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      Reviewed July 1, 2023

      Been shopping earnestly to find the best value in hearing aids. Rexton (Costco) is okay, not great. Can't stream audio unless you have the right phone, the options are few. Another brand I've tried can stream with anything Bluetooth. Audicus Omni. Sound with Audicus is much much better. Way more natural.

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      Customer Service

      Reviewed Feb. 20, 2023

      I lost my original Kirkland hearing aids which worked absolutely fine. The Costco rep recommended I upgrade to the Rexton hearing aids. BIG MISTAKE. The sound is terrible, very hollow and tinny but that's not the worst part. When I place the hearing aids into the charger they emit a very high pitch whistle. It drives my family crazy including the dog. It has gotten to the point where I no longer use them since charging causes so much aggravation. For $2000 I expected these things to work properly. Unfortunately, my warranty expired by one month or I would have returned them to Costco and DEMANDED my hard-earned money back. I contacted Rexton support and got a ** answer. Make sure the charger is plugged in and the appropriate charging lights are lit. So now what? The charger is plugged in and the appropriate charging lights are lit but they still whistle. I rate the hearing aids a one star and support a 0 star.

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      Customer Service

      Reviewed Feb. 11, 2023

      The hearing aids seem to work okay as far as I can tell, given this is my first pair -- but they do not fit well when I wear my glasses, which is all the time. Hard to imagine that hearing aid designers don't create a bevel in the device so that the glasses stems can have their own space without having to ride on top of the hearing aid or next to it, pushing your ears outwards (which isn't comfortable, either). When my glasses ride on top of the hearing aids, they do not sit properly on my nose. It is hard to imagine that there isn't more thought put into making hearing aids more compatible with glasses, particular considering that older people,

      who more likely need hearing aids, also wear glasses.

      I tried to make an appointment where I bought them, but the hearing aid expert at Costco didn't have an opening for five days (I hope those five days get added to my return policy). Think? I suggest that if anyone is looking to buy hearing aids, find out how available appointments are first before making a commitment. I would flat out ask, "If I needed to get in in two days -- or three -- could I? What availability would there be?"

      I wondered if there was online help, and while their company (Rexton) says they do have some online chat help, I couldn't figure out how to get a connection with that service -- maybe it isn't available on a weekend? It would have been extra helpful to have had information about the on-line help service in case I couldn't get in with the Costco expert. Maybe the online people would have had a suggestion. The hearing expert firmly reminded me to wear these at least 5 or 6 hours a day -- but that depends on being able to have my glasses and hearing aids comfortably co-habitate in the same very small space. So far, this is off to a rocky start.

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      Reviewed May 17, 2022

      I purchased a Rexton hearing Aid from Costco recommended by their specialist. I had to go back to Costco numerous times for adjustment and once it was sent to the company for repair which took a week, and even thereafter, the problem never resolved. On April 25th the hearing aid was sent back to company for 2nd repair, and today is over three weeks and it has not been returned. In the past 10 days, Costco keeps telling me different stories, and there is no way that I can contact Rexton, because the purchase was thru Costco. Interestingly enough, orders from Costco for new customers from Rexton arrive within 2 weeks!!!. It is very disturbing, and I don't know how long more I need to wait until the hearing aid arrives to Costco????

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      Customer Service

      Reviewed April 13, 2022

      Purchased Rexton M-CORE R-LI at Costco. Wonderful! Best I ever had-at first. Then after about two weeks the left one shut off. Checked for ear wax. Not the problem. Recharged aid and all was well for about a week then off again, recharged and back in business. Talked to people at Costco and they insisted it had to be ear wax. I explained what I experienced but they insisted it had to be ear wax. I learned that if the aid was in the charger long enough for the green light to come of was all that was needed for the aid to come back on. Then both aids started switching off at the same time and much more often. Costco still kept insisting it had to be ear wax. I wear a glucose monitor which I was blaming for the problem until I got a phone call and both aids shut off at the same time the phone started ringing. Both aids shut off together at the same instance my monitor sent an alert to my phone.

      During all this I had bought a new phone. The same problem happened with an Apple 6 and an Apple 12. Went back to Costco and this time they admitted that Rexton had sent them a notice telling them that they were aware of the problem but did not have a fix for it. Costco said they had sold many of these and I was the only one having this problem. So I said "if this is the only pair of many with this problem you should replace these". They eventually agreed. Mine were sent back to Rexton and (supposedly) a new pair was sent back to Costco. I got them and having the same problem. I suspect, but can't prove, the old ones were sent back to me. The saga continues. Hoping for a happy ending. These are wonderful hearing aids, when they work.

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      Online & App

      Reviewed March 3, 2022

      I have the mini Rexton hearing aids and have had issues with the left one turning off randomly. Costco sent it back and I was given a new one. Same problem. They tried to push issues off on "it's your Android phone." Today Costco gave me the Rexton support number. Guess what...this is a known software bug that may or may never be fixed. Now I'm stuck with a product that works about 50% of the time.

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      Reviewed Dec. 15, 2021

      I switched to Rexton Hearing Aids primarily for the new technology featured offered with Bluetooth connectivity to my Android phone. I also liked the feature of rechargeable batteries and a carrying case that was portable and recharges the units up to 3 days. Disappointed after 3 months of usage. 1. Bluetooth disconnects often with my Samsung S21 phone, so that I have to switch to speaker phone vs use the connection to my hearing aids. Typically on 1 unit sometimes right ear, other times left. 2. After 730pm at night about 12 hours of use, the battery supply is approx 10%. Volume of hearing aids drops significantly. My solution is to recharge units during the day in case.

      I really wanted to like these new hearing aids, they have so many great features like automatically adjusting to the sound environment you're in. Unfortunately, the Bluetooth constantly cutting out on 1 of the units almost daily makes the hearing aids more of a hassle than help. Plan to return to Costco.

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      Reviewed Dec. 13, 2021

      I am very disappointed in Rexton Hearing Aids. They screech or squeal in my ear for reasons I cannot fathom. Just sitting here, or when I type, when adjusting the tv volume, or go to hug someone and then we both hear it. It is maddening. Have tried regulating volume and direction to little avail. They have screeched 4 times while I type this. I bought them from Costco where I bought my first device made by ReSound which was sold under the Kirkland brand. They were awesome. Unfortunately, they were in an envelope that the cleaning service inadvertently threw in the trash. Sadly, Costco stopped carrying them and Costco now promotes Rexton. I would not buy Rexton again.

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        Rexton Hearing Aids author review by Kathryn Parkman

        Rexton’s patented technology isolates important sounds, like voices and music. This company sells three lines of hearing aids to cover all levels of hearing loss. For information about pricing, financing, trials and warranties, contact a local seller.

        • Products: The company’s three lines of hearing aid products include the MyCore, TruCore and Essential E1 models. These models are available in receiver-in-canal, behind-the-ear, in-the-ear, completely-in-canal and “click and fit” styles.

        • Features: All Rexton hearing aid models come with Voice Ranger technology, which focuses on conversation, and SecureTec, which protects against moisture and dirt. TruCore models also come with music-enhancing technologies, a tinnitus relief feature and XPhone, which provides clear listening around other phones. The MyCore line is available to iPhone owners and uses Bluetooth technology for a better connection. MyVoice technology allows the user to hear their own voice in a natural way.

        • Trial and warranty: Inquire with a local Rexton provider about trials and warranties.

        • Locations: Hearing professionals nationwide sell Rexton hearing aids. Fill out a form online to get matched with a local audiologist.

        by Kathryn Parkman Senior Staff Writer, Home Services

        Kathryn writes about topics important to both homeowners and renters, including security systems, pest control, solar panels, warranties and more. Her goal is to demystify complex purchases and empower readers to make informed decisions. Before ConsumerAffairs, she earned an English degree from Northeastern State University and worked in community journalism and digital marketing for several years.

        Rexton Hearing Aids Company Information

        Company Name:
        Rexton Hearing Aids
        Postal Code:
        United States

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