Mattress Firm Reviews

I love this store. They keep best products and mattresses. The lady is very polite. I went to check out prices. She is very knowledgeable and the guy also, very clean and also professional. I would recommend to everyone to go to this location.

From visiting a store to ordering online to delivery, the whole experience was pleasantly easy, straightforward and swift. Made the purchase on a Saturday. Was delivered by 10am on Sunday. All the individuals from Mattress Firm were professional, friendly and went over and beyond to make sure all my questions were answered and I was a happy customer. The mattress I purchased is great, when I was pondering my choice, I read reviews of the mattress, a mattress made exclusively for mattress firm by a leading manufacturer, and the critical reviews I can say are unfounded, the mattress is great!

We purchased a new Mattress and box spring at the Mattress Firm on 4312 S. college Ave. in Fort Collins, Colorado 80525. Our sales rep. was ** who did an amazing job with informing us about the different products available. We ended up buying an mattress and box spring set and also bought the Platinum Service for delivery. Everything went like clockwork when it came to the delivery. The delivery gentlemen were truly that!, wonderful from start to finish. ** and his co worker ** were very efficient and polite. Couldn't have asked for better service and delivery updates. Thank you for a great product and service. Irena. I give it a perfect rating.

Mrs. Harriet ** was on her A game as she greeted me with her knowledge and kind smile. Harriet's outstanding customer service and informative voice was nothing less than exceptional in my purchase for a good night sleep. Not only did she maintain my ear with her knowledge, she created a platform of maintaining me as a forever Mattress Firm consumer! She didn't attempt to hassle my decision in making my purchase, she made it comfortable and I am lucky enough to have had an awesome experience with Mrs. **. EXCEPTIONAL LADY.

Yesterday, 11/12, my husband and I went to Mattress Firm on 45N and Parker to purchase a new mattress. I spoke to Kenyja the day before and was unable to show up the day. When we arrived we were immediately approached by the welcoming staff and asked for Kenyja. While we a waited we were shown the choice we made online and our questions were answered about it. Soon after Kenyja joined us with her expertise and assisted us with making an even better choice along with choosing the bedding we wanted, warranty, and showed us options we would not have otherwise known about. Thank you for the amazing experience.

I purchased three mattresses (one king and two queens) from Mattress Firm in Portland, Oregon in 2019. One of the queen mattresses sags in two areas in the middle of the mattress. The other two mattresses are fine so far. When I called and complained, I was directed to fill out a warranty request form, which involves taking pictures of the mattress and using a downloadable measuring scale to place next to a broom stick to measure how deep the indentation is on the mattress. They also request a picture of the entire mattress which clearly show a couple of areas that are sunk. My son, who sleeps on the bed, brought up the fact that the mattress has two areas which are sunk and claims that he can touch the flat base that sits below the mattress through the soft areas of the mattress. He also complains of back pain.

Purchasing of the mattresses was flawless in the process of the selecting, processing and paying. As soon as both mattress arrived I notice a bow in one of them and obvious lack of support comparing them side to side. 7 days later provided pictures, a month later have to drive back to the same location. Others did not want to help. Set for replacement to another mattress but at time of replacement the delivery guy put a lot of effort on finding a small stain that was there, it was like they knew about it and refuse the exchange. Now I am stuck with a used mattress sold to me as new and unable to replaced. Port Saint Lucie Center. Purchased July 22nd 2023. Try to replaced August 30 2023. JO.

This company offered me a FRIENDS AND FAMILY discount with 120 day sleep trial with a money return/exchange. Also I was offered a no restocking fee if I did not like the mattress. What arrived on delivery was a broken base (I refused acceptance). I was told the mattress however was new. I was given the sales manager number (at the time of purchase) only to find it has now (one week after purchase date) been disconnected. Contacting the Main number as listed on the Web page you can leave a message with a promise of contact. No live chat or person available....After 3 days When I received a call from Customer service representative I now find out the discount program basically is floor models.. No return or exchange. So I have a used/unacceptable mattress. In the process of dispute through the charge company. DON'T buy from this company!

Buyer beware. I bought a black Beauty Rest top of the line king mattress from this company I in Rio Rancho, NM one year ago. It has a 10 year warranty. I also bought the foundation, the total bill was over $7,800!!! The mattress is starting to sag where I lie. They sent me instructions on how to measure the amount of sag. The last instruction says the tag that says ‘DO NOT REMOVE THIS TAG’ must be on the bed or warranty is voided. I check my bed. 4-6 tags on the bed. The only one not there the DO NOT REMOVE TAG. That tells me their delivery people ripped off the tag before they left my home after installation because I did not. That way they don’t have to honor their warranty.

I bought a mattress for $620 ($775 with a 20% off coupon code SAVE20) from mattressfirm.com and one month later the price dropped over $100 (to $650, the SAVE20 coupon still works), so I called them to ask for a refund referencing their 120 day price match/guarantee. THREE customer service specialists all told me that I can't get a refund because the new price has to be listed price, not a price with coupon. But both the listed prices and the prices after coupon reduced! How can they ask me to use after-coupon price ($ 620 that I paid) to match a listed price $650 (without a coupon) when actually you can use the coupon. This is definitely misleading and scammy.