Mattress Firm Reviews

I had a fantastic experience at Mattress Firm in Midlothian during the Black Friday sale, thanks to Courtney, a kind and helpful salesperson. She was warm and welcoming, and dedicated to helping me find the right mattress and adjustable base to help ease chronic pain. Courtney put together a custom outlet package that was perfect for my needs. I ended up spending more than I'd planned, but an awesome Black Friday deal made it worth it. I appreciated that she was never pushy, just genuinely focused on figuring out what would work best for me.

I had just read many negative reviews, and if I had seen them before purchasing our mattress, I likely would have gone elsewhere. That said, I bought the Sleepy’s HD Firm King #144250P mattress made by Sealy on July 4th, which was about three weeks ago. It came with a free basic motorized base and complimentary removal of our old mattress. The delivery date was set for about four days out.

I purchased a Beauty Rest Pressure Smart mattress at the Clifton Store #166042. My Salesperson was Reuben. He took time showing me many mattresses until I found the one I really liked. My delivery was scheduled for 6/8th. The delivery did not go as expected. The height of the bed was too low even though I told the delivery people the height needed. They also unattached my headboard leaving it leaning on the wall. I contacted Reuben and he scheduled another delivery to have all my concerns corrected.

Ms Yvonne demonstrated exceptional patience and professionalism throughout our entire interaction. When we encountered difficulties transporting a Queen-size mattress purchase, she immediately took proactive measures to resolve the issue. Recognizing that our vehicle couldn't accommodate the mattress dimensions, she personally coordinated with the delivery team to arrange complimentary doorstep service without us even having to request it.

The bed is great but definitely not worth what we paid. We honestly don't sleep any better although the mattress is comfortable. It's a split king adjustable bed your research before buying a split king! We thought it was the way to go but the mattresses don't stay together. They come apart and this is a problem. Also purchased sheets from them. Overpriced and already showing signs of wear. Also paid extra for a smart bed. It has a massager which is nice but not worth the extra money. The only thing it has been good for is my neck and sinus issues. We definitely wished we just would have bought a decent mattress in the king size adjustable but not split. Just saying I don't think there is any bed out there worth over 7k! And that wasn't the top of the line. We could have spent twice that much. If we slept good every night I would say it's worth it but it was not the answer we were looking for.

Unless you like sleeping on 'sand paper' don't buy Sleepy's/Mattress Firm's 'silky' sheets made with a blend materials. They are silky smooth for about a month and that's it. The warranty process makes you jump through hoops! Junk! My receipt was discarded after the 2nd set I received via the warranty. Performed the same way- as pictured.

If I could give a negative star I would! On December 20th I ordered a mattress pad, mattress and free adjustable base, I picked Jan 4th for delivery (earliest delivery date available). I received confirmation with my delivery date, delivery time 9a-9p.... because I did not pay for "white glove service" I could not have a scheduled time. It was very important that the mattress be delivered on this date as my husband is having surgery the following morning.

I bought the 12-inch hybrid Chime mattress, and it was a huge mistake! This mattress is the worst! It is hard, lumpy, HOT! and super uncomfortable. How anyone can actually sleep on it just boggles my mind. I should have went into the store first before just buying online. I should have known the price {$900.00 OFF} was too good to be true. And then the link they send you to post a review doesn't work. Imagine that!

Very disappointed. Mattress Firm complaint, I ordered a top of the line Tempur pedic mattress and top of the line base. The problem started because they would not take my headboard off old frame, so I had to hired someone to be here to take it apart and put a headboard bracket on new base, so I could put on my headboard. Received an email that they was on their way, so we moved the mattress out on the concrete to help them not have to go as far and so they refused to take my old mattress. Claimed it was contaminated, they could have looked at my surveillance system and seen the time stamp that it had just been moved. I wondered what other excuses they would have to not honor their warranty, so I refused the delivery.

I am compelled to issue a serious critique of Mattress Firm due to an alarming level of service and product quality. The mattress delivered were of unacceptable quality, and the base was never even delivered, yet I was still charged for both TWICE. Despite the company’s own representative admitting that the product was not properly assessed before shipment, the items were still dispatched. This negligence not only led to immense dissatisfaction but also posed a significant health risk.