Mattress Firm

I think my all foam mattress is lovely. It can get warm, but I wake up with no body aches. I fell for a trick in the show room. I was told it had "cooling gel" and when we laid on it, it was cool. It was also under the a/c vent in the showroom. We bought it, but it is still warm and my husband still sweats. We bought a cover for it and sheets through the same store. They are lovely as well, and perhaps the cover is why we don't get any feeling of "cooling gel". It is still the best purchase, and interest free financing is lovely.

We were looking for another Tempur-Pedic Mattress after our move to AZ. We Went to the Mattress Firm knowing what we wanted and we ended up getting the Best & Easiest Service ever. Our sales associate was Tamara **. She was so helpful listening as I explained about my bad back she knew immediately which mattress We needed to try, not only did we get the Tempur-Luxbreeze mattress but We ended up getting a great deal, also received our pillows & mattress in the package for nothing. I would definitely recommend going to this mattress firm and asking for Tamara. She will set you up with a wonderful mattress. Can’t wait to start getting a great night sleep again on our new mattress!! Thanks Mattress firm for making our purchase an easy one.. We walked out the door feeling very confident that we purchased the right mattress for us. Thanks Tamara for making us very happy with our purchase!!

When we bought two different Brand name mattresses in different firmness from Mattress Firm, we were given a great deal and 120 days to decide to keep. After only a couple weeks we knew we were not happy with our choice, her's was too firm and mine was way too soft, even though we picked out the softest and firmest Mattress Firm had to offer. The manager was our salesman from the beginning and Super helpful throughout the process and did everything he could to make us happy but after we tried many other mattresses and nothing was satisfactory he refunded In Full every penny. All of the mattresses Mattress Firm sold were of the Highest quality but just Not Firm enough for me OR soft enough for her. - All in all I give Mattress Firm a Top Recommendation.

Went in as this company sells purple and wanted to experience it. Had only planned on upgrading the mattress and never experience an adjustable frame. We felt so well taken care of we did not even go look at other brands or stores. From the moment we walked in, Levon, the store manager of the Ypsilanti MI store, greeted us and made us feel welcome and made sure we experienced the range of not only purple but options for frames. Since current bed is 20 years old and standard frame, much as changed. There is a lot of tech now in sleep hardware and the experience is like buying a car with all the selection + financing options and sales. In our case we did not have the high pressure that would be associated with car purchases sometimes.

I have a fused cervical spine and chronic lower back pain, I have literally spent close to ten thousand dollars on mattresses over the past several years just trying to get a good comfortable nights sleep! I have wasted so much money on high end mattresses and yet after 4-6 months the mattresses seems to just get less comfortable and then end up causing me even more sleep robbing pain..

I would love to review my mattress but unfortunately after now 3 promised deliveries I still don't have one. I can't speak with anyone, the one time I did I was told the problem was manufacturing, so I changed box spring and still nothing. I am 60. Sleeping on the floor for 3 weeks now and this company appears to not care less. Poor service and poor customer service.

This review is for buying online through the chat with sales associate feature and follow up. Sales person messed up order. Customer service is unreachable and does not call back, text back, or email back to fix error. Would not recommend.

Terrible company. After waiting 4 weeks for my delivery (mattress for my toddler) I received an e-mail just one day before the scheduled (and guaranteed) delivery date saying they don't have the product and they can't deliver on time. I tried to reach out the company but there is no way you can talk with an agent. I was transferred to online system and ended up with a chat robot. There should be price for the inconvenience they caused. Avoid this company which has no customer service and and reliable at all.

Edit The $900 mattress was suppose to be a medium firm. After a yr it is like a soft marshmallow. Don't believe the lies about a warranty. You will waste your time trying to get anything from them. The mattress has no support anymore - like sleeping in a pit. Have to sit up to turn over. Even then it pulls the sheets off of the corners of mattress.

I bought one mattress from Mattress Firm and it was delivered to my home as scheduled and delivery men were courteous and helpful. I ordered another mattress but needed it to be delivered to my builder's warehouse, which closes at 5:00 pm. After the first delivery attempt failed as it was 5:45, I contacted Mattress Firm through their customer service email system, and requested another delivery stating that it needed to be delivered before 5:00 pm.