Mattress Firm

I have a fused cervical spine and chronic lower back pain, I have literally spent close to ten thousand dollars on mattresses over the past several years just trying to get a good comfortable nights sleep! I have wasted so much money on high end mattresses and yet after 4-6 months the mattresses seems to just get less comfortable and then end up causing me even more sleep robbing pain..

We had a weird circumstance in that we were buying our mattress in Illinois but we were moving to Florida. So we wanted to choose somewhere that we knew would have more locations in both places. Mattress Firm's Labor Day sale was also going on and it seemed like a good time to buy. We were the only people in the store that day so we wanted to try a bunch of different mattresses since we understood our situation. We didn't want to spend a ton of money but we also wanted to get a really nice mattress that will last us a really long time. My boyfriend and I also had different tastes in what we wanted in a mattress. And the sales representative was super helpful.

There was a lady that I know that was having a rough time. She needed a mattress for her son and I wanted to buy one for her. I live right down the street from Mattress Firm and I had a good experience with them that time so I went back. I then bought a box spring and mattress for my mother-in-law. The sales reps from both times were great. I told them what I want in a bed and asked how I could go about doing it, and they did everything they could to help me out. Then, I went back and bought another mattress and box spring for my daughter. And then last week, I bought for my son. My kids love them! So I'd tell a friend to go to Mattress Firm. Their service is great and they do everything they could to help you.

I called Mattress Firm on Friday at a "clearance/outlet" kind of store. I spoke to a lady that told me they had 50% off pricing on floor model and used ones. I never purchased a used mattress before and wanted to know if it was cleaned. The lady over the phone stated it was cleaned hospital grade sanitized, but the floor model ones are not. I also asked DO they do same day delivery. I was told that they do. On my drive from one of my errands to get to the store that helped me over the phone, I put Mattress Firm in my GPS and there was one less than 10 seconds of me turning onto the highway. I went in, found one I couldn't stop going to.

The sales representative I worked with at Mattress Firm was really knowledgeable about the beds and the mattresses. That was one thing that I liked about her. She explained how everything worked with the different beds in the store and she did it very well. The delivery people were great too. They were really nice gentlemen. They had to come up the stairs with the bed and there was no problem. They set it up and showed me how to work it. But I’ve been worried about one thing. I’m not sure when I was supposed to make my first payment on the bed. I went back through the paperwork and I couldn’t find it on there. I have not heard from Mattress Firm or the bank that financed it either. That aside, I've had the adjustable bed for almost two months now and I've been happy with it.

I purchased a full sized mattress in July from the Mattress Firm for my 10 year old son at the store in Sturbridge Ma. Purchase price was 400$. The mattress side started to blow out after 1 month. I assumed I could just exchange at the store that is the way I purchased and brought the mattress home in my truck. But I was told I would have to go through the warranty dept taking pictures and fill out form with the description of the defect. I did all that and was told I could exchange the item but would have to pay 99$. Why should I have to give them more money when they sold me a defective mattress. BUYER BEWARE!

I bought a BedGear Aspire 3.0 Pillow from Sleepy's in 2016 for $150. The seams have burst, and Mattress Firm refuses to make any restitution. They tell me the pillow only lasts from 12-18 months. No one told me this when I bought the pillow. I've had much less expensive pillows last 20 years. Terrible company, terrible product.

I will never purchase or do business with this company ever again. They take your money with your order and tell you the product will be in next week. Next week comes it's still not in. 2 weeks go by and the order still doesn't come in. When you call the store they have all kinds of excuses and tell me they have no control of when the product will arrive. They won't refund your money or work with you in any way. They are rude. I will never do business here again.

The warranty process is a scam and waste of time. I followed the online process, sent pictures and the issue with my mattress. I received an email back with care instructions, a damn coupon and a letter stating that unless there is more than 1 1/2 inch sag my mattress is fine. Really?? You can tell me that by looking at a picture? You can feel the holes? The downward position my neck is in? The bunching of the pillow top all through a picture? So I spend $1000 on a mattress that is sagging, has holes, bunching and isn't even a year old? I did the process and got nowhere so I'm going to the local news stations, and Better Business Bureau! Don't spend your money here!

I purchased the top of the line power frame for approximately 2,000 dollars and within 2 weeks it was already broken. Now I’m in the process of trying to get a representative from the warranty department to come out and fix it. Don't waste your money on the power base.