Mattress Firm

We bought mattresses and a bed frame from Mattress Firm. The customer service was great. Moe, the rep, was really helpful and hooked us up with a good price. We're really satisfied with our purchase. I'd tell others to go visit Moe.

I have bought from Mattress Firm in the past and I had a good experience with them. Recently, I got a Posturepedic mattress and the variable frame. As soon as I bought it, the pricing on other places seemed a little bit lower but the rep was very attentive, knowledgeable and respectful of my timeline. He was very informative with the details that I needed and helpful in making my decision. They delivered it and it was all good except that they had the kit to walk into the apartment with booties on and they didn’t use it.

Mattress Firm has a good price and they are in a convenient location for me. I was moving so I bought a regular mattress and a bed frame. The sales representative was good and was everything one would expect. However, the store was running low on stock so the time from purchase until it was available for pickup was a little longer than I expected. Nevertheless, the products are good.

Mattress Firm was good all the way around. My friend told me to check it out, and so I went there to get some pillows, and they had them on sale. Also, I wanted to change out my bedroom, and go from a queen-size bed to a full bed. The sales representative was great. He knew what he was talking about and was courteous. He explained as he showed me the differences in the prices, and the differences in the product itself -- the softness, and the pillow top, and just different things that I really wasn’t aware of. He had me sit on one and feel it, and I liked the firm one better. Go check them out, they are nice and they'll give you a good deal!

I needed something close from where my mother lives and I went with Mattress Firm. Also, I liked their ratings on the website. I got my mother a mattress, box-springs, and a frame. When the installers came in, they set them up and left. Their sales reps were very helpful, too, and my experience with them was excellent. But I probably drove them a little nuts because I kept calling multiple times asking more questions so they could educate me. My mother has dementia and she is in assisted living, so it was a difficult situation and I asked if we could return the item if she decides she does not like the thing we bought.

I attempted to make an online purchase but was unable due to issues with the website so I started a chat and was able to complete the order. I received a confirmation email stating I had made an order and that delivery was to be the following Tuesday. In a few more days another email showed up with a link to check tracking. I used the link the day before scheduled delivery but it stated nothing was found so I started another chat session and was told the tracking wouldn’t show up until the scheduled delivery date. I proceeded to inform the chat person that I never received the phone call from the store to schedule my 2 hour delivery window and was told they have until 9:30pm to call and to call customer service at another number if I never receive the call from delivery.

I saw an ad for a mattress with an adjustable bed and then the rep from the Mattress Firm store I asked from was very rude and didn't care if I bought anything at all. He showed me Mattress Firm's basic adjustable platform and then the cheapest mattress. I purchased it and I got it home, and it was like sleeping in a hospital bed. But in the store, it felt all right just laying on it. I was really thinking about the price, so within my timeframe, I went to a Mattress Firm that was closer to my location to do an upgrade. The rep there was very nice to me and when their crew picked up the old mattress, they told me they would take the base. According to the store, however, they weren't supposed to take the base, but they got permission to do so. It was all just messed up and I got charged for that base which I should have gotten credit for.

I was on my way to work and I saw that Mattress Firm was having a sale. I purchased a mattress and an adjustable bed frame. Their rep was very nice, helpful, prompt and professional. The delivery team got the old mattress then set everything up. The wires had been put incorrectly on the adjustable so one guy had to crawl underneath and fix it, and he was able to do it quickly. I'm very satisfied with the quality of the items that I got from Mattress Firm.

I did an online search and made the purchase from Mattress Firm over the phone. I got a tulo Mattress and it was not what I thought it was going to be so I had replaced it with another. I was told that the mattress was gonna be firm and that it was gonna arrive at a certain date but when I got it, it was very plush and it did not arrive at the right day. They also sent some frames in the wrong place so I had it canceled. But then the people at the Mattress Firm in Lake Oswego were very helpful in helping me to find a correct one, and they didn't make me pay more for it, which was great. What I have now is a good mattress and I like it.

I have seen Mattress Firm over at the State Fair and I got a mattress from them, but I wanted to get a base. I got one from them, too. The gentleman who helped me out with the actual purchase was good and knowledgeable. He was able to get the sale. There was another gentleman that I talked to and he was just trying to get money out of me. The quality of the product I got is good. It is versatile and it helps out with my lower back because of the surgery I had. Go to Mattress Firm if you need a mattress.

6 years ago I spent $2600 on a Seabrooke Queen Beautyrest mattress and box spring set. It was ok for a few years but gradually became problematic. After 6 years (it has a 10 year warranty) I contacted the store where I purchased it and was told to go online to get help. Then I was told to contact Simmons. No support at either place for my problem because you have to show a 3/4 inch divot to get any help. The way the mattress cover is designed the problem does not show up until you get on the bed. Long and short of it, the memory foam was not great and I got no help with my product. I felt like the company did not honor their warranty. This would not have happened if I had made the purchase at Costco. I am going to buy a Tempur-Pedic product from another store.

I got a mattress and box spring from Mattress Firm and their sales rep did well. I had to return the product though because the height was like climbing a tree for me, but it turned out good. They just came and got it and gave me the lower box spring.

I needed some mattresses and Mattress Firm's prices seemed reasonable. I purchased two twin-sized mattresses, a queen-sized mattress and box springs. The representative that I worked with was patient and he showed me around. He was nice and knowledgeable about the product. The delivery went fine and they have set everything up. I was very pleased with my experience and I would recommend Mattress Firm.

We tried a couple other mattress stores. One was Sleep Number and we didn't like any of their mattresses. Mattress Firm was having a huge sale on a Labor Day weekend so we checked it out. The sales rep was laid back and wasn't pushy. He was easy to work with and we didn't feel pressured at all. He asked us how we slept and what we were currently sleeping on. So after going to them, we kinda had an idea of what we were looking for. We got a mattress and an adjustable base, and we were able to negotiate the price. The delivery experience was fantastic as well. I was very satisfied with Mattress Firm.

The Mattress Firm's sales rep that I dealt with was fine but he didn't tell me about the skinny box-springs that’s available. I’ve never seen it posted on the wall that they have them and they didn’t tell me about it when I bought the mattress before this one. It was a different place though. If they told me about it, I would have bought it. Other than that, they were perfect. The mattress is fine but I liked my old mattress better. It was eight years old though and it was warped. I just wanted this because it was real cheap. It’s a $600 queen that was on sale for $99. It’s not the highest level of mattress but it’s okay. I can lie on it.

Mattress Firm had a sale so we went and got the mattress, adjustable frame, and the mattress pad. Although their sales reps were busy, they were attentive and seemed to work with us and got everything done. The delivery went well too. They gave us a two-hour window and were a little late, but they said they were all over everywhere. They got it set up and things went smoothly when we asked them a question about the bed before they left. However, we just have the mattress for around three weeks and it's already dipping a little bit which concerns me. Other than that, I had a good experience with Mattress Firm and I'd recommend them.

I bought mattress 3 years ago. Started bunching on Pillowtop and sinking in so I went to buy new one. Bought new one, filed warranty on old mattress. Now I don’t get anything even though warranty was approved. That stinks. I love the product, it’s the warranty I wasn’t happy with.

A good deal was going on and I purchased an adjustable bed from Mattress Firm. The salesperson was knowledgeable. He knew exactly what that was what. I wanted a king-size, memory-foam type mattress and he was able to nail it down to what I like. It had to be ordered and I came and picked it up a week later. It was an easy experience to do that and I'm really satisfied with the product.

I purchased a bunch of mattresses from Mattress Firm in the past and continued with them because of the convenience and familiarity with them, and that they provide a good service. I bought two queen mattresses from them recently and the sales rep was great and very helpful. He answered all of our questions and made recommendations as best he could to find us the best price on box springs. Then, they delivered the mattress on time when they said they would. Overall, I had a great experience with Mattress Firm so just keep doing what they're doing. I would recommend others to buy from them.

Mattress Firm had a Labor Day sale, where you could get a free base so we decided to stop by their store. The sales rep knew the different products very well. We had the mattress delivered and the delivery team was a little late. But we understood. They delivered it on Sunday morning, really early before church and it was kind of strange. But they put it together and we were able to make it to church on time. They were also very nice.

I went to the Mattress Firm clearance store on Saturday August 29th 2018 to buy two matching twin mattresses. I got a pretty good deal on price, one mattress was available to take away, the other was "arriving on Monday". The first red flag was when they brought out the mattress for me to take away and it said "pre-owned" on the packaging. I let that slide because I realised that was the reason the price was lower and I decided to accept it. However, Monday came and went and I got no call about the mattress. I called up Wednesday to ask what happened to the mattress and they said it is due to come in on Thursday. I called Friday, they said it was in. I drove over and they couldn't find it. Then they said, "oh, the system says it is not due here until the 6th". I'm rapidly running out of patience as I needed the mattress today. Debating just demanding my money back and going somewhere else. Definitely won't shop here again.

Going with Mattress Firm was convenient. I bought a mattress and one of those movable/adjustable box-spring type foundations. The rep walked me through the options and it was a good experience. Also, I appreciate the next day delivery. The product has been great. I recommend!

I needed a new mattress and Mattress Firm was having a Labor Day sale so I took advantage of it. Sam, the sales rep I worked with was very nice. He told me he was gonna be there that Monday and so when I came in, I saw him and he assisted me with everything. So far, I'm enjoying the queen size Beauty Rest mattress. I had a good experience and I'd definitely go back. I would refer people too if they're looking for a mattress.

Mattress Firm was conveniently located by our house and then we ran up there to look at them. My mother-in-law bought a full bed there for our daughter. It was a gift from my father. And we like it. The delivery guys were awesome. It was pouring down rain and then they got everything in quickly. The had to bring it up to the second floor and set everything up. They also didn't leave a mess and everything went smoothly.

Several weeks ago, I decided to purchase extra beds for my two-spare bedrooms. I headed to Mattress Firm in Pasadena, TX and expected to be at the store for a lengthy amount of time. I was serviced by Laura **, a young lady who listened for what I was in search of and the price range I budgeted for as well. I could tell she was highly knowledgeable in mattresses and customer service. I had two beds picked out, purchase completed, and back at home within one hour. And to top off my experience, my mattresses were delivered the next day. Thank you to the young lady who provided me with a graceful experience of Freedom and Ease. Thanks Laura!

Wow not even sure where to start. The service was horrible from day 1 and we should have ran but we really needed a mattress and figured mattress firm was in every corner they should be a good company, right! So very wrong!!! So we went in to make a purchase the salesman Ray tried to get us to buy the Bentley of all mattresses for close to $6,000. After much negotiation and us letting him know that’s but what we want he quickly changed times and decided he didn’t want to help us as well as he was. Anyhow so we bought the mattress a Serta smart react Lynbrook king size. So it comes on a day it’s pouring rain out, I called to reschedule. They said they couldn’t. It was on the truck and it’s coming if I like it or not.

I needed a mattress and as I happened to be walking out of the building next door, I saw the Mattress Firm sign outside and walked in. I got a Serta pillow top mattress and the sales rep was really good. He listened to what I was saying and because of that, he knew what I was looking for. I originally went in there because my back was hurting me, and I wanted to change my mattress based on that. He helped me find the mattress that was comfortable enough for my back, and at the same time, he helped me get a base that will make me sleep better at night as far as lifting my legs and my back. Also, the delivery guys were early and were in and out. They took away the old bed and set up the new one. It took me a couple of days to get comfortable with it, but now I sleep much better. I wasn't sleeping that much, but now I'm sleeping through the night.

I wanted an adjustable bed and I got a king size one from Mattress Firm. The sales rep that helped me was awesome. He was very nice and knowledgeable. He told us everything and gave us a lot of choices. The delivery team was very professional as well. They came in and did everything they had to do. They were very courteous.

The BeautySleep from Mattress Firm has a topnotch quality. This is our second time purchasing from there and the experience was just as good. Their rep was very informative and the delivery team was awesome and very professional. Mattress Firm should be the first place you go to.

I just started renting rooms to traveling nurses and I needed a mattress. Mattress Firm is local and I figured it was better than ordering online. I walked in and the associate was awesome and he knew his products. Although he was genuine in his attempt to upsell, I just told him that I needed a decent mattress that’s not cheap but not high-end and very kind throughout the process. He was honest and he showed me different things, then I made a decision and I was out the door in about 15 minutes.