Mattress Firm

Mattress Firm Reviews

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Overall Rating1.5 out of 5
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Mattress Firm Reviews

ConsumerAffairs has collected 3,012 reviews and 1,846 ratings.

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Page 1 Reviews 0 - 5

Reviewed July 13, 2023

I love this store. They keep best products and mattresses. The lady is very polite. I went to check out prices. She is very knowledgeable and the guy also, very clean and also professional. I would recommend to everyone to go to this location.

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Reviewed May 9, 2023

From visiting a store to ordering online to delivery, the whole experience was pleasantly easy, straightforward and swift. Made the purchase on a Saturday. Was delivered by 10am on Sunday. All the individuals from Mattress Firm were professional, friendly and went over and beyond to make sure all my questions were answered and I was a happy customer. The mattress I purchased is great, when I was pondering my choice, I read reviews of the mattress, a mattress made exclusively for mattress firm by a leading manufacturer, and the critical reviews I can say are unfounded, the mattress is great!

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    Reviewed Feb. 6, 2023

    We purchased a new Mattress and box spring at the Mattress Firm on 4312 S. college Ave. in Fort Collins, Colorado 80525. Our sales rep. was ** who did an amazing job with informing us about the different products available. We ended up buying an mattress and box spring set and also bought the Platinum Service for delivery. Everything went like clockwork when it came to the delivery. The delivery gentlemen were truly that!, wonderful from start to finish. ** and his co worker ** were very efficient and polite. Couldn't have asked for better service and delivery updates. Thank you for a great product and service. Irena. I give it a perfect rating.

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    Reviewed Jan. 8, 2023

    Mrs. Harriet ** was on her A game as she greeted me with her knowledge and kind smile. Harriet's outstanding customer service and informative voice was nothing less than exceptional in my purchase for a good night sleep. Not only did she maintain my ear with her knowledge, she created a platform of maintaining me as a forever Mattress Firm consumer! She didn't attempt to hassle my decision in making my purchase, she made it comfortable and I am lucky enough to have had an awesome experience with Mrs. **. EXCEPTIONAL LADY.

    Thank You,


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    Reviewed Nov. 13, 2022

    Yesterday, 11/12, my husband and I went to Mattress Firm on 45N and Parker to purchase a new mattress. I spoke to Kenyja the day before and was unable to show up the day. When we arrived we were immediately approached by the welcoming staff and asked for Kenyja. While we a waited we were shown the choice we made online and our questions were answered about it. Soon after Kenyja joined us with her expertise and assisted us with making an even better choice along with choosing the bedding we wanted, warranty, and showed us options we would not have otherwise known about. Thank you for the amazing experience.

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    Customer ServiceClaims Handling

    Reviewed Sept. 18, 2023

    I purchased three mattresses (one king and two queens) from Mattress Firm in Portland, Oregon in 2019. One of the queen mattresses sags in two areas in the middle of the mattress. The other two mattresses are fine so far. When I called and complained, I was directed to fill out a warranty request form, which involves taking pictures of the mattress and using a downloadable measuring scale to place next to a broom stick to measure how deep the indentation is on the mattress. They also request a picture of the entire mattress which clearly show a couple of areas that are sunk. My son, who sleeps on the bed, brought up the fact that the mattress has two areas which are sunk and claims that he can touch the flat base that sits below the mattress through the soft areas of the mattress. He also complains of back pain.

    My claim was turned down. Their excuse was that the measurements they could see from the non-professionally taken pictures, indicated to them that the mattress was fine. They don’t sleep on it, so they do not seem to care. I did reply and asked to appeal the decision and within one minute, and without my email being read, I received an auto-response saying that the decision had been made and the case was closed. This was not the first time I have purchased from Mattress Firm, but it will be my last. Like any insurance company, they will do whatever they can and find reasons to not take care of the customer. Very disappointing. Would not recommend.

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    Reviewed Sept. 5, 2023

    Purchasing of the mattresses was flawless in the process of the selecting, processing and paying. As soon as both mattress arrived I notice a bow in one of them and obvious lack of support comparing them side to side. 7 days later provided pictures, a month later have to drive back to the same location. Others did not want to help. Set for replacement to another mattress but at time of replacement the delivery guy put a lot of effort on finding a small stain that was there, it was like they knew about it and refuse the exchange. Now I am stuck with a used mattress sold to me as new and unable to replaced. Port Saint Lucie Center. Purchased July 22nd 2023. Try to replaced August 30 2023. JO.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 24, 2023

    This company offered me a FRIENDS AND FAMILY discount with 120 day sleep trial with a money return/exchange. Also I was offered a no restocking fee if I did not like the mattress. What arrived on delivery was a broken base (I refused acceptance). I was told the mattress however was new. I was given the sales manager number (at the time of purchase) only to find it has now (one week after purchase date) been disconnected. Contacting the Main number as listed on the Web page you can leave a message with a promise of contact. No live chat or person available....After 3 days When I received a call from Customer service representative I now find out the discount program basically is floor models.. No return or exchange. So I have a used/unacceptable mattress. In the process of dispute through the charge company. DON'T buy from this company!

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    Customer ServiceStaff

    Reviewed Aug. 24, 2023

    Buyer beware. I bought a black Beauty Rest top of the line king mattress from this company I in Rio Rancho, NM one year ago. It has a 10 year warranty. I also bought the foundation, the total bill was over $7,800!!! The mattress is starting to sag where I lie. They sent me instructions on how to measure the amount of sag. The last instruction says the tag that says ‘DO NOT REMOVE THIS TAG’ must be on the bed or warranty is voided. I check my bed. 4-6 tags on the bed. The only one not there the DO NOT REMOVE TAG. That tells me their delivery people ripped off the tag before they left my home after installation because I did not. That way they don’t have to honor their warranty.

    Great plan for Mattress Firm but not for their customers. I am beyond angry that this is the way they choose to do business. No wonder when I called to report my problem and the sales person asked if that tag was still on the bed I said yes (I hadn’t seen it but I didn’t remove any tags all the rest of the tags are still attached) her response I thought odd, ‘oh, really, that’s great’! Obviously she knew they remove all those tags during installation!!! Never will shop there again and will be sure to tell everyone I know!

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    Customer ServicePrice

    Reviewed Aug. 23, 2023

    I bought a mattress for $620 ($775 with a 20% off coupon code SAVE20) from and one month later the price dropped over $100 (to $650, the SAVE20 coupon still works), so I called them to ask for a refund referencing their 120 day price match/guarantee. THREE customer service specialists all told me that I can't get a refund because the new price has to be listed price, not a price with coupon. But both the listed prices and the prices after coupon reduced! How can they ask me to use after-coupon price ($ 620 that I paid) to match a listed price $650 (without a coupon) when actually you can use the coupon. This is definitely misleading and scammy.

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    Mattress Firm author review by Sandy Baker

    Mattress Firm customers can browse at over 3,000 retail stores or online. Financing options with convenient monthly payments are available. Consumers who don’t want to apply for financing with Mattress Firm can still enjoy a 90-day payment option.

    • Mattress pricing: Queen mattresses start at around $300.

    • Types of mattresses: Select from innerspring, memory foam, hybrid, encased coil, gel memory foam or pillow-top mattresses from several manufacturers. Mattress Firm sells all the major brands of mattresses; consumers can test out a variety of brands in one of its showrooms.

    • Trial period: Customers enjoy a 120-night sleep trial period.

    • Warranty: Warranties vary by manufacturer.

    • Additional products: Beds, frames, bedding and pillows are also available. Mattress Firm also assists with commercial sales for schools, hospitals, government agencies, interior decorators or other businesses that need to buy mattresses in bulk.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Mattress Firm Company Information

    Company Name:
    Mattress Firm