Mattress Firm Reviews

I purchased a Beauty Rest Pressure Smart mattress at the Clifton Store #166042. My Salesperson was Reuben. He took time showing me many mattresses until I found the one I really liked. My delivery was scheduled for 6/8th. The delivery did not go as expected. The height of the bed was too low even though I told the delivery people the height needed. They also unattached my headboard leaving it leaning on the wall. I contacted Reuben and he scheduled another delivery to have all my concerns corrected.

Ms Yvonne demonstrated exceptional patience and professionalism throughout our entire interaction. When we encountered difficulties transporting a Queen-size mattress purchase, she immediately took proactive measures to resolve the issue. Recognizing that our vehicle couldn't accommodate the mattress dimensions, she personally coordinated with the delivery team to arrange complimentary doorstep service without us even having to request it.

The bed is great but definitely not worth what we paid. We honestly don't sleep any better although the mattress is comfortable. It's a split king adjustable bed your research before buying a split king! We thought it was the way to go but the mattresses don't stay together. They come apart and this is a problem. Also purchased sheets from them. Overpriced and already showing signs of wear. Also paid extra for a smart bed. It has a massager which is nice but not worth the extra money. The only thing it has been good for is my neck and sinus issues. We definitely wished we just would have bought a decent mattress in the king size adjustable but not split. Just saying I don't think there is any bed out there worth over 7k! And that wasn't the top of the line. We could have spent twice that much. If we slept good every night I would say it's worth it but it was not the answer we were looking for.

My wife and I bought a Beautyrest Black mattress a little over three years ago through the Mattress Firm website. However, after we bought it, I got a message that the mattress we ordered was on backorder with at least a month delay in delivery. When I spoke with an agent, she offered to send a Beautyrest Pressure Smart lux and refund the difference. We agreed to this, and they delivered the Pressure Smart mattress. While it was comfortable at first, over time the mattress seemed to break down, particularly along the edge.

First I will warn others to NEVER purchase from an Events team with Mattress Firm at a state fair or any event they may be at. Absolutely feel free to test out the beds, jump on them, find the one you like, but do not buy it from that team and go to your local store. The Events teams are only out for a quick sale. After that, they do not do any of the questions or returns and IF they bother to return your call, they will refer you to your local store anyway to do the return or exchange. Save yourself the hassle and go to the store to make the purchase. You will get a better price and better service.

I'm a first & last time Mattress Firm customer. My Wife & I spent almost $2k on a mattress with 5 year warranty in February of 2023. Her side of the mattress is going flat, I contacted mattress firm, went through the whole warranty debacle (uploading pics, reason etc; ) & I get an email saying they can't honor the warranty because the mattress has a stain. Like really? So I buy a new car & it breaks down in 2 yrs but they won't honor the warranty because it's dirty? Oh no.. They lost a customer plus I made sure all of my Family and Friends knew what mattress firm is all about.. BOGUS!

DO NOT PURCHASE FROM THEM. I paid 3000 USD for a mattress based on their warranties/guarantee. Purchased Stearns and Foster king size. The sides do not hold up and I slide off the bed. Go absolute nowhere with customer service. Told them to kiss my butt. Am buying a new mattress (not from them) and not this brand. Don’t walk, run.

My husband and I purchased a mattress from Mattress Firm in 2022. Like 3 years ago and I have been having back problems for like months now. I called customer service to ask about the warranty and was told. If there is no physical damage and we are just in pain due to the mattress that's our problem and we have to just deal with a mattress less than 4yrs old that we spent over 3 thousand dollars for. Please make that make since to me. I think this is ABSOLUTELY Horrible and I will tell anyone In need of a mattress look somewhere else.

The people are nice enough but the mattresses are lacking. Received one and it didn't work for us so they switched it out and now it's the same. Very disappointed. 2600 down the drain. We lost everything during the hurricane Milton and had to rebuild or home and purchased new furniture including a mattress for both bedrooms and got rid of them and went to Mattress Firm. We would have been better and cheaper to keep the original mattress. We are very disappointed.

Purchased a Beautyrest black because I loved my previous of 10 years. Was told I could exchange the firm for the softer if I didn't like it per Melanie in Spokane and it would be an even exchange. Didn't like it. I had to pay almost 1k for the exchange, even though I could see online the price did not go up. Received the new mattress and was sagging within a month. It's been 3 years now and would not buy from them again. 5k for a mattress. Was told to jump up and down in the middle to redistribute it. Sorry, I'm 70. Never again. My other Br was better than this. Awful.