Mattress Firm Reviews

I had an excellent experience at Mattress Firm in Scarsdale with Store Manager Mark **. Mark steered me in the right direction with the Tempur-Pedic Pro Adapt 2.0 with Adjustable Base. I had bought a lesser mattress a year prior, but this time around as he explained, this is an unparalleled piece of equipment by design and structure. Mark truly wants the best for your sleep needs and is extremely knowledgeable, friendly, experienced, concise and knows what's best for you. I highly recommend paying a visit to Mark and his team at Mattress Firm in Scarsdale.

The service at the Redmond Wa store was fabulous, Agent Elle, was most professional, detail oriented. 48 Hrs later, our new mattress was delivered ahead of schedule by Galache & & Luis. Again a very professional install. These Gentlemen, receive 9 for Service!

I visited the Mattress Firm in the Best of the West center. They carried the brand of split king adjustable bed I had been looking at online. Gary was very knowledgeable, helpful, and I appreciated that there were no pressure tactics used. The only downside is I can't get the bed for a little over two weeks. Their prices are very competitive with online pricing. I would recommend checking them out if you're interested in a mattress.

Rob at Port Jeff Station location assisted us in picking the perfect mattress for our needs. Very friendly, no pressure, all discounts we were eligible for applied, Great asset to the company.

Our experience with Mattress Firm Sun City FL was beyond High praise for Richard who gave us the information and was very patient with us. We went there 3 times, he was extremely knowledgeable. Thank you Richard.

Excellent communication, friendly interaction, respectful and competent actions by Debralee at the Lebanon/Quentin, Pennsylvania business location. Positive, thorough, kind, and helpful.

Read the fine print. Don’t buy a used mattress on “clearance” that you can’t return. If you buy online, You won’t be able to get in touch with them online. The store won’t talk to you. Your disputed transaction will be denied. They are very practiced at deception.

So shady! Yes they tell you clearance items do not have a warranty but what remains unclear until you thoroughly read the receipt (my bad) is that clearance items are used. Mattress Firm sales people are the new used car salesmen. Shady practices, high pressure tactics and NO customer service. Yeah I should have read the receipt much earlier and definitely before the mattress with no warranty was delivered but when I discovered I was stuck with a lumpy misshapen mattress and the person who sold it to me couldn't be bothered to return a phone call, well I thought I better submit this review. Oh and how do they have the nerve to advertise a 4.8 rating? Based on what numbers? Hopefully this knocks that self proclaimed rating down a notch and educates future consumers that clearance means used and don't think you got a good deal.

I purchased a mattress 9/2025. I am disabled and I spent a lot of time with an online representative who highly recommended the mattress I purchased because of my physical limitations. Within a couple of months the top fabric had separated from the rest of the mattress. It makes it very hard for me to change positions without getting stuck. It’s absolutely horrible. I tried to have it replaced and they recently denied my claim saying it’s normal wear. The original sales women assured me that the mattress was covered for 10yrs and replacement is very easy if needed.

When I purchased my mattress, I explained very clearly that I was looking for a mattress that provided both support and pressure relief, and I specifically mentioned that I had heard good things about Saatva mattresses. I was advised that the Beautyrest PressureSmart Hybrid Firm would provide a very similar experience and that it would likely become more comfortable over time as it broke in. Unfortunately, that was not my experience.

Mattress Firm in Rome, Ga has the worst knowledgeable sales persons ever. I told the girl what I wanted and she sold me the opposite. A box spring and mattress so high that I now I have a pulled groin muscle from trying to get onto the bed. I will never shop Mattress Firm again. And to return the products will cost near half what I've already paid. Very poor place to buy from. They are only out for their commission - not the good of the customer.

I would give them a negative 10. They come up with reasons not to adhere to warranty even if your mattress is sagging on one side and in the middle. If it has any stains they null and void your warranty. My advice DO NOT BUY FROM THEM.

I bought a mattress from Mattress Firm. I paid $10,000 for the mattress and the base. The mattress has a dip in it that you can only see when you are laying in the bed and makes your back and legs hurt. The mattress is really no good. They refuse to give me my money back. They said I must take a picture and pay 79 dollars for someone to come to my house to accept the mattress. I don’t have $79. I have to pay all this money for the mattress. What should I do now? I am on a fixed income and I don’t have money like that.

Purchased a Pressure Smart 2.0 Plush King Mattress on 08/29/2023, Delivered in Sept. 2023 (delayed from original date). Total cost $ 1,576.98 with set up and old mattress taken away. Right from the beginning everytime we got into bed, it made a creaking sound (didn't match up with box springs(purchased from mattress firm in August, 2021). From date of delivery until today, May 11, 2026, we have slept on this mattress for a total of 15 months, as we go to Florida in the winter. The creaking sound has never gone away, and there is a big dip in the mattress where my husband sleeps. One side of the mattress is heavy upon lifting, the other side is light. It is worse mattress we have ever purchased. Will NEVER go to Mattress Firm again. Receipt number **.

Price was ok. Warranty service is a joke. Will not back up warranty service.