Mattress Firm Reviews

I recently purchased my first new bed with Mattress Firm and I went with a plush Classic Blissville 12.5" Plush Euro Top and with that they gave me a free bed frame the Basic Adjustable Base Adjustable Full Prime normally $299 for free with my purchase. I am very happy with my mattress and the adjustable bedframe has added another level of comfort to my sleep. It was wonderful to be able to raise my body up more to adjust my body and allowed me to find even more comfort. The frame works great and seems to be build solid enough for the job. I recommend the bed frame. The mattress was one they did not have in the showroom but I took my chance on it without feeling the bed out first and I am happy I did. Overall value and comfort is worth it to me.

The bed is great but definitely not worth what we paid. We honestly don't sleep any better although the mattress is comfortable. It's a split king adjustable bed your research before buying a split king! We thought it was the way to go but the mattresses don't stay together. They come apart and this is a problem. Also purchased sheets from them. Overpriced and already showing signs of wear. Also paid extra for a smart bed. It has a massager which is nice but not worth the extra money. The only thing it has been good for is my neck and sinus issues. We definitely wished we just would have bought a decent mattress in the king size adjustable but not split. Just saying I don't think there is any bed out there worth over 7k! And that wasn't the top of the line. We could have spent twice that much. If we slept good every night I would say it's worth it but it was not the answer we were looking for.

My wife and I bought a Beautyrest Black mattress a little over three years ago through the Mattress Firm website. However, after we bought it, I got a message that the mattress we ordered was on backorder with at least a month delay in delivery. When I spoke with an agent, she offered to send a Beautyrest Pressure Smart lux and refund the difference. We agreed to this, and they delivered the Pressure Smart mattress. While it was comfortable at first, over time the mattress seemed to break down, particularly along the edge.

First I will warn others to NEVER purchase from an Events team with Mattress Firm at a state fair or any event they may be at. Absolutely feel free to test out the beds, jump on them, find the one you like, but do not buy it from that team and go to your local store. The Events teams are only out for a quick sale. After that, they do not do any of the questions or returns and IF they bother to return your call, they will refer you to your local store anyway to do the return or exchange. Save yourself the hassle and go to the store to make the purchase. You will get a better price and better service.

I visited Mattress Firm in Clinton, Ms. A very polite well-dressed gentleman named Albert ** greeted me to Mattress Firm. I was interested in Stern & Foster or Tempur-pedic mattress. Mr. Albert was informative and knowledgeable concerning the mattress for help with back problems. I purchased the Tempurpedic ProAdapt Medium with frame. It helped me have an excellent night sleep without back pain. The next morning I didn’t want to get out of bed. It was the best night sleep I had in a long time. A few months later I went back to the Clinton store and purchased a Tempurpedic Adapt Medium with frame for my daughter who suffer with back pain. She LOVES her mattress and has helped her have a better night sleep. I would recommend Mattress Firm (Clinton store) to my family and friends. My next mattress will be a Tempur-pedic mattress ProAdapt Soft. My brother had the soft and LOVES it. Our experience was with Mr. Albert in Clinton, Ms.

I purchased a Beautyrest black mattress from Mattress Firm several months ago. Being that it is an extremely heavy mattress, it took effort to put it into place in my new King bed frame. I did not look at the mattress carefully at first to see if there were any flaws. I expected it to be brand new. That was what I paid for. However, a few weeks later I had some red sores going down my back. I have had shingles before and assumed that was what it was. Fast forward a couple of months and no more bites but found bed bugs crawling on the bed covers. On further inspection of the mattress, I see patched-up spots where thick black thread has been used to stitch up some spots. I didn’t notice at first because the mattress is solid black and since the mattress came in a plastic wrapping I assumed it was new. Now I’ve had to hire an exterminator for over $1.5k to treat the infestation. And I’m out the cost of the over $3k mattress!

I went to Mattress Firm to look for a mattress. I informed the salesman that I wouldn’t be able to buy one until my next pay. He said I could make a partial payment. I picked out a mattress and told him how much I’d like to put down. Oops, the entire amount was withdrawn from my account. I was informed he couldn’t do split payments. He did put another form to refund and credit my account 3-5 business days. Problem is I had bills coming out. I was able to delay one, but had two others. Need usual things like groceries etc but can’t do until it’s credited back.

Do not buy from this company!! The warranty is nothing but a sham!! Been getting the runaround since late December on repair for our bed. Planning to take them to small claims court before week's end. Disappointed doesn't begin to explain our frustration!

I recently purchased a mattress from Mattress Firm during a promotional sale. The mattress and base were part of a bundle deal, and I was happy with my purchase. However, after receiving it, I realized I needed a different size and requested an exchange. I was initially told that I would have to pay a $99.99 return processing fee, which I reluctantly accepted. However, despite the fact that the mattress price difference between sizes was originally minimal, they suddenly claimed that the mattress was no longer on sale, making the exchange cost $851.18 more! This is completely unfair and deceptive.

We had a very nice experience with the Mattress Firm in Edina, MN. Our salesperson (Asher) was very thorough and answered all of our questions. We shopped around and found that Mattress Firm offered us the BEST deal from comparison shopping. We ended up buying an adjustable (king) bed and although it hasn't been delivered yet what we tried out on the showroom floor seems to be a great fit.