Mattress Firm Reviews

First I will warn others to NEVER purchase from an Events team with Mattress Firm at a state fair or any event they may be at. Absolutely feel free to test out the beds, jump on them, find the one you like, but do not buy it from that team and go to your local store. The Events teams are only out for a quick sale. After that, they do not do any of the questions or returns and IF they bother to return your call, they will refer you to your local store anyway to do the return or exchange. Save yourself the hassle and go to the store to make the purchase. You will get a better price and better service.

I visited Mattress Firm in Clinton, Ms. A very polite well-dressed gentleman named Albert ** greeted me to Mattress Firm. I was interested in Stern & Foster or Tempur-pedic mattress. Mr. Albert was informative and knowledgeable concerning the mattress for help with back problems. I purchased the Tempurpedic ProAdapt Medium with frame. It helped me have an excellent night sleep without back pain. The next morning I didn’t want to get out of bed. It was the best night sleep I had in a long time. A few months later I went back to the Clinton store and purchased a Tempurpedic Adapt Medium with frame for my daughter who suffer with back pain. She LOVES her mattress and has helped her have a better night sleep. I would recommend Mattress Firm (Clinton store) to my family and friends. My next mattress will be a Tempur-pedic mattress ProAdapt Soft. My brother had the soft and LOVES it. Our experience was with Mr. Albert in Clinton, Ms.

First, I cannot believe all the negative reviews posted about this company. While out shopping for a new mattress, my wife and I went to several stores and saw a variety of different brands, makes & models and also met several salespeople. Of all the stores we went into, I must say (and we both agree) that the absolute best experience we had was at the Mattress Firm store on 240 Loudon Road, Concord, NH. The store was very clean, neatly arranged and stocked with several prominent name mattresses.

I needed a new mattress and so I went to Mattress Firm in Puyallup. A young salesperson, Christina provided information as needed and was a great help in my making the perfect choice for me. Normally I do not like sales people moving in before I have had a chance to look around and formulate questions but this young lady was never intrusive and it felt more like dealing with a friend offering advise. I enjoyed working with her and credit her with my being able to make the perfect choice for me. I decided on a Pressure Smart by Beauty Rest. It was delivered promptly and carefully. Thanks to it I had the best night's sleep I have had in several months. I am so happy with it. Sincerely, Myrna

I’ve purchased from other mattress companies over the years but Mattress Firm exceeded my expectations! I was seeking mattresses for my kids that were nontoxic, fiberglass free, certified CertiPUR, formaldehyde and heavy metal free and not only did Mattress Firm deliver, they sold it at a price beating the competitors and shipped it quickly! The whole process was smooth and easy! The rep was nice, honest and helpful. These are qualities hard to find in larger businesses these days and I was even surprisingly misled by a local small business competitor of which I expected to be better! I’ll continue buying mattresses and bedding from Mattress Firm for conducting business so well!

The sleep expert called Manuel in the Clermont FL location was awesome. I highly recommend him. He literally gave us sooo many discounts that we didn't see possible doing it through the website or someone else and he was very kind, very polite, very helpful, accommodating, knowledgeable, friendly, and took the time really explain things over and find our mattress needs.

What a wonderful company to work with! The salesperson Marsha was fantastic, easy to work with and resulted in a quick, carefree transaction on the new queen size adjustable bed! Marsha made all the difference in the world as she explained everything in detail and always with a smile. Will return again for sure!

Very poor quality. One year and the mattress is already damaged. I can feel the springs in my back. I have made 3 claims and they deny them. The photos look good, but I would like you to feel the mattress so you can see the poor quality they sell. They do not want to take responsibility. I would like to try to speak directly with the corporation.

Excellent customer service Brad Manager, Patti sales and Zada. Zada assisted me first. She was a new employee. You would have never known this. She answered all my questions without hesitation. Then Brad stepped in since she had moved several mattresses. There was one mattresses I particularly looking at a little more than I wanted to spend. Brad worked with me on that. Zadar made the comment how lucky I was that he was there that Day. Then all three helped with the mattress cover. There's cover protection I believe it was for TEN years!! They also mentioned their great return polices if I wanted to return it.

Within 30 seconds looking at a mattress I heard a voice behind me ask me if I would like to try it out with him. I turned around and there was a sales associate laying across one of the display mattresses with his hand on his hip and head resting on his other hand looking at me. At that moment another Sales Associate walks up and asks what mattress I was interested in. As I explained I wasn’t 100% decided he told me I was wasting his time unless I was going to purchase one that day. Both unprofessional and inappropriate. I will NOT be doing business with this company and definitely NOT recommend to anyone.