Mattress Firm

We purchased a mattress from the Hagerstown MD Mattress Firm store. It didn't meet our expectations and we woke after the first night with horrible backaches. They graciously helped out with a hassle free exchange for another mattress of better quality. "Mike" the assistant store manager helped us out, he was great!!!

I had a wonderful experience with Mattress Firm in Sugar Land, Texas. While my husband was hospitalized I decided to purchase a mattress. I wanted the entire process to be completed by the time he was discharged. I was probably their most decisive customer because I went in and spent much time looking at and lying of various mattresses. Finally I made a decision and completed the sale. The delivery and setup was completed as planned.

They were quick, sufficient, and kind. Took care of my needs over the phone as well as when delivery was made. Above and beyond great customer service. Took old box spring and helped me move my mattress from basement to upstairs.

The young lady who waited on us was professional, attentive, and supportive in guiding us to our choice. She was clear in her answers and allowed us to make our decision without any pushing. Very pleasant experience.

Allan was very helpful, pleasant and helped me pick out a great mattress. I was able to get the one I wanted. In today's world helpful, politeness goes a long way for me. I would recommend anybody looking for a new mattress go to Mattress Firm!

The delivery crew was professional and friendly. Always wearing a mask and easy to talk with. At first they told me, they did not set up the headboard set. But after I called Ms. **, she contacted the delivery company, The crew came back and set up the headboard. Even though it was not a scheduled task, they did well with no issues. The crew gets a 10 in delivery and set up.

I purchased two mattress recently at Mattress Firm. At delivery - one was extremely wet and very stained. The delivery group left it - obviously knowing it was extremely wet and stained. My Mom recently broke her hip. I went to the store to purchase an adjustable base so she could raise her legs and head. The day before delivery, Mattress Firm called to say it would be another week. Frustration is really not the appropriate word. It is more they need to understand - there are people behind these purchases, and at times, individuals who are in desperate need of these products. Although the mattresses may be good quality - the customer service is not. I would not recommend the company!

I selected and paid for a mattress over a month ago at Mattress Firm in Visalia, CA. Every week, someone from Mattress Firm calls me to schedule a delivery, and every week they cancel the delivery the day before and tell me that my mattress will be delivered the following week. This has been ongoing for over a month. Today, Adrian called me and told me that my mattress was "in the warehouse" - yay!! - and warned me that if I didn't schedule a delivery during the week (while I'm at work) that the mattress I paid for would be delivered to someone else.

Salesperson was condescending and argumentative. Opted to purchase with them because salesperson said they had it available in the warehouse whereas the other mattress companies we had visited said 6 weeks or longer because the mattress was handmade. She said it would only be delivery time from the warehouse and gave a date 10 days away for it to be there. Then she changed it saying she needed to add 2 days just in case so it wouldn’t be an overdue order.

I searched the site with measurements for a tri fold mattress to replace the one on my futon chair. It came up with one meeting the measurements. I went to the brick and mortar store asking for the product, and they told me they never carry them in the store. The store advertises a 120 day return policy, so I wasn't too worried. I went back home and ordered it. First off, I was supposed to have it by Friday of that week and it was 5 days late. Maybe that is not their fault, but I was unable to reach a human about the issue. Then I receive the mattress and it is the wrong size. I have no idea why the one I was looking at was not the one that went into my cart, but I received a useless item. I contacted customer support and they want me to pay $100 return delivery fee plus a 10% restocking fee. The mattress didn't even cost $100! They are not willing to do anything to help remedy the situation. I definitely do not recommend ordering anything online from them.