Mattress Firm Reviews

My wife and I bought a Beautyrest Black mattress a little over three years ago through the Mattress Firm website. However, after we bought it, I got a message that the mattress we ordered was on backorder with at least a month delay in delivery. When I spoke with an agent, she offered to send a Beautyrest Pressure Smart lux and refund the difference. We agreed to this, and they delivered the Pressure Smart mattress. While it was comfortable at first, over time the mattress seemed to break down, particularly along the edge.

First I will warn others to NEVER purchase from an Events team with Mattress Firm at a state fair or any event they may be at. Absolutely feel free to test out the beds, jump on them, find the one you like, but do not buy it from that team and go to your local store. The Events teams are only out for a quick sale. After that, they do not do any of the questions or returns and IF they bother to return your call, they will refer you to your local store anyway to do the return or exchange. Save yourself the hassle and go to the store to make the purchase. You will get a better price and better service.

I visited Mattress Firm in Clinton, Ms. A very polite well-dressed gentleman named Albert ** greeted me to Mattress Firm. I was interested in Stern & Foster or Tempur-pedic mattress. Mr. Albert was informative and knowledgeable concerning the mattress for help with back problems. I purchased the Tempurpedic ProAdapt Medium with frame. It helped me have an excellent night sleep without back pain. The next morning I didn’t want to get out of bed. It was the best night sleep I had in a long time. A few months later I went back to the Clinton store and purchased a Tempurpedic Adapt Medium with frame for my daughter who suffer with back pain. She LOVES her mattress and has helped her have a better night sleep. I would recommend Mattress Firm (Clinton store) to my family and friends. My next mattress will be a Tempur-pedic mattress ProAdapt Soft. My brother had the soft and LOVES it. Our experience was with Mr. Albert in Clinton, Ms.

First, I cannot believe all the negative reviews posted about this company. While out shopping for a new mattress, my wife and I went to several stores and saw a variety of different brands, makes & models and also met several salespeople. Of all the stores we went into, I must say (and we both agree) that the absolute best experience we had was at the Mattress Firm store on 240 Loudon Road, Concord, NH. The store was very clean, neatly arranged and stocked with several prominent name mattresses.

I needed a new mattress and so I went to Mattress Firm in Puyallup. A young salesperson, Christina provided information as needed and was a great help in my making the perfect choice for me. Normally I do not like sales people moving in before I have had a chance to look around and formulate questions but this young lady was never intrusive and it felt more like dealing with a friend offering advise. I enjoyed working with her and credit her with my being able to make the perfect choice for me. I decided on a Pressure Smart by Beauty Rest. It was delivered promptly and carefully. Thanks to it I had the best night's sleep I have had in several months. I am so happy with it. Sincerely, Myrna

We purchased a Serta plush pillow top. I did know what I wanted as we had a serta built in pillow top before. Although it was a top pillowtop it felt very similar to the first one we had. I had been experiencing extreme pain on the mattress we had purchased online (a box mattress). Worst we ever had. The serta has significantly elevated the pain and I recommend this mattress highly. The salesman was polite and helpful in the sale. Easy transaction and had the new mattress delivered in 2 days. Very pleased with the purchase and the delivery. Go buy it!

I just saw the most disgusting commercial I've ever seen in my life. It's of a mother bullying a handicapped child because he has a handicapped arm. And when asked how she sleeps at night she says, "Oh I sleep really well because I sleep on a Mattress Firm mattress". We may live in a time where some people are being rewarded for being bullies. But I don't have to give my money to that. I am just about to buy 2 queen size mattresses and 4 twin mattresses. I will not be buying them at Mattress Firm because of this stupid commercial.

I bought a mattress in Mattress Firm. The condition of purchase was that they take away the old frame. I asked 3 times - the answer was affirmative. When the mattress frame was delivered, they flatly refused to take it away. I was told that they never take the frames away, and workers who sell mattresses are engaged in deception. I am an unemployed disabled person. When he turned to Mattress Firm- all their response was-sorry.

I am very disappointed in Mattress Firm and their affiliates. The remote is no longer working for our bed and Mattress Firm is unable to offer parts and their affiliates, in this case, Legget & Platt, make it almost impossible to get them the information they need without taking the bed apart. This is ridiculous and very unprofessional. If you want to make sure to use customer service in the future, steer clear from Mattress Firm.

I bought a mattress from Mattress Firm 2 yrs ago the same one I had bought from Ashley Furniture 8 yrs ago. I only replaced it because it was 8 yrs old. Nothing was wrong with it. It said new on mattress firm's site but after 1 yr it got a hump in the middle. After 2 yrs the fabric is torn so bad I have to patch the hole with a fabric patch. They sell reconditioned mattresses without telling the customer. I will never buy from mattress firm again.