Mattress Firm

Salesman who was also manager of store, according to him, took time to show me the adjustable bases & sales mattresses. The Memorial day sale was extended. I presume because of pandemic not many people out shopping. Anyway: made my purchase & the warranties & since items were in stock delivery was to be in couple days. Well gentlemen came; brought in new frame/mattress & removed my old mattress/box spring. Thus far all is well.

Nice mattresses, comfortable, and the staff is friendly. However their payment plans are unrealistic during this pandemic and just a little pricey. What I like for us 1. Quality of comfort of a mattress. 2. The quality in which it is made and the style such as memory foam or pillow top. 3. Price, I guess this should be number 1. 4. Financing or payment plan options. 5. Promotions. Number 3 and 4 are just not in time with today's living standards.

I think my all foam mattress is lovely. It can get warm, but I wake up with no body aches. I fell for a trick in the show room. I was told it had "cooling gel" and when we laid on it, it was cool. It was also under the a/c vent in the showroom. We bought it, but it is still warm and my husband still sweats. We bought a cover for it and sheets through the same store. They are lovely as well, and perhaps the cover is why we don't get any feeling of "cooling gel". It is still the best purchase, and interest free financing is lovely.

The store was closing which I knew walking in and the sales rep made no bones about it, even took time to explain why they were closing locations. He managed to talk me into a better bed that was on a huge discount instead of making me go cheap and return in two years. He gave me his new location as well if I had any questions and made sure when they took my old mattress, they took both. He wasn't looking for sales to beg to keep open, he was looking to get people into a good night's sleep.

I walked in with a rough idea of what I'd end up with but ended up with what I WANTED! I was amazed the sales representative knew I really wanted the mattress in the other aisle! Of course, it may have been she caught me side-eyeing my "dream mattress" lol. She walked over to her desk, making sure to walk by my WANT. When I realized, by catching a glimpse of the sales tag, I could afford it was a moment unlike any purchase before! I had my dream mattress delivered 1 day later at no charge.

I wish I had seen these reviews before purchasing from this company. We ordered a "brand new" king size Beautyrest mattress from the Mattress Firm website. I figured this a nationally known name, so it was safe. I hadn't researched enough and wish I had. The mattress arrived in unsealed plastic but we tried to brush that aside because we waited so long for it. There is noticeable sagging and after testing it out, we realized it was clearly not a brand new mattress. After one week we had them pick it up. We hadn't even slept on it overnight yet as we were still moving into our new house, but we did sit and lay down on it & one side feels like a slope, there is no way it is new.

So I buy a bed, but don't get the bed I order! So they claim to give me a upgrade that is more of a no grade at all! The bed is extreme hard, at this point the floor is way better off or a blow up bed! the bed I wake up with backaches and headaches! Hell my old bed would have been better than this piece of garbage! Just to exchange it they want 10% + $99 Processing Fee Plus Price Difference In That Mattress I want! HELL NO! YOU'RE Mess UP! Now The Bank Is Stepping In! Good Luck!

I wish I had bought my mattress in store, instead I thought it might be easier if I bought it online. It went downhill from there, the sales agent in their web chat picked the wrong mattress and charged my card (I had no idea at the time). Secondly, I needed a certificate of insurance in order to have the mattress delivered to my building and my old bed frame removed - had to put delivery on hold because of it. It was impossible to get them to send me one, they have no phone # to call and speak to an actual person once they take your money. I spent nearly a week desperate trying to get the COI and emailing their non-existent customer service and filling out request forms, then decided to call my local mattress firm store sales person and beg for help. Without his help I would have had no COI and no delivery.

Bought a new queen size bed with frame and it is ok. When I got home I noticed that the back of the receipt didn't have the warranty on the back. I went back to the store to get a copy, but the sales woman, Jenny ** said it was on the website and that the delivery people would give me a copy. I asked her to print out a copy for me, but she refused. She lied on both statements. The delivery people did not have any warranty and they stated they only deliver products. The delivery men gave me literature stating I would be contacted for a survey, but that has not happened. If I knew how I would be treated I would never buy anything from Mattress Firm, nor will I ever again or refer them to anybody.

After years of experiencing back problems, I finally contacted Mattress Firm to see if my bed was under warranty, short of going out and purchasing a new bed. The warranty for my Laura Ashley mattress was 10 years. Their warranty claims process was cumbersome. I realized that the bed was not even 5 years old and that I have been having back issues for the past 3 years!