Mattress Firm Reviews

Delivery went quickly and smoothly! Calvin and Tarik were very pleasant and professional. They arrived within the window time frame and made the new setup and haul away look easy!

Great experience all the way around! Price quote was honored even though the price had changed; found the perfect firm mattress; salesman knew his products and took me to the best options; delivery was outstanding-terrific team who helped me set up the new bed-not only on time but actually early and called ahead.

Yino was our delivery guy. He was quick, accurate and very nice. And two hours early! Would definitely use this company again. Very good product as well. This was our third time buying from them….

Excellent experience at Mattress Firm here in Rhode Island esp. with Tarek. He spent considerable time helping us choose two mattresses for a split king and he made everything simple. He helped us stay within our budget and gave us the best prices and excellent service. Very happy with our purchases and with Tarek.

Just had my new mattress delivered by Pepe and Diego. What a great experience. Both of the men were professional, friendly and explained in details the maintenance of the mattress over time. Thank you Pepe and Diego for your service, support and positive attitude in helping customers with their new mattress. Mattress was purchased from Santa Fe NM Cerrillos Location on Feb 19, 2023.

Price was ok. Warranty service is a joke. Will not back up warranty service.

Delivery had 3 failed attempts….there was a little rain and left. The mattresses are covered in plastic …no more to say. It was a nightmare. Thankfully they fully refunded. My patience ran out.

Ordered a Box springs and could not deliver as promised, their payment system never showed the payment and canceled order with no communication. Will never order anything from them again. They could learn a thing or two from Amazon. They will be out of business with this type of customer service.

I saw the same mattress in Costco for $200 less yet they claim that I got such a great deal.

Worst experience ever! The district manager actually sold us a purple mattress and went over clearly all the terms of the 120 day trial. The mattress was awful for us and we are returning. We understood the restocking fee and that there were some items that were non returnable which was fine but they are adding additional fees and prices for "free" items that we did not get for free. This is the the worst experience we have had with a company in our lives.