Mattress Firm

We purchased a Purple mattress and adjustable base the day after Thanksgiving. It was supposed to be delivered last Saturday (12/1/18). When I didn't hear from them, I called Friday night and was told it wouldn't come until Wednesday. (Note that they didn't call me. I don't know what would have happened if I hadn't called.) Since we were getting rid of our old bed (not just the mattress, the whole bed), we got rid of it Tuesday night. I reorganized my work schedule to be home for Wednesday. Wednesday afternoon I get a call that it won't come in until Thursday. I reorganize my schedule again. On Thursday I get a call - "I'm afraid I have bad news..." And the lady can't even tell me when I might get the bed. ("Hopefully over the weekend.")

I paid over $1,000 for a mattress that was supposed to be hand delivered tomorrow. I have the transcripts from when I ordered the mattress which clearly states "Your mattress will be hand delivered on 12/09, and you will receive a call the day before to give you a 2 hour window of delivery." The website also states it will be delivered on 12/9. It is the day before my supposed delivery, and I never received a call about my 2 hour window, so I wrote, and the lady I spoke with said "I'm sorry, but your mattress will not be hand delivered, and you won't receive it on 12/9, nor can I provide you with a delivery date." EXCUSE ME??? I feel completely cheated and lied to. I WANT MY MATTRESS!!! It's crazy because this happened before. I guess I'm twice the fool for believing this company! Ughhhh!!!

They charge for local delivery, give you a 2 hour window the day before, BUT DO NOT HONOR THE TIMEFRAME!!! Negotiate terms that the delivery must be in their window or should be for free. Low quality delivery -- no dispatcher or driver called...

We purchased a memory foam mattress from Mattress Firm. A really big part of our decision to purchase from them was that we’re remotely located out on Long Island and they're very close to where we live. The sales rep was very friendly and super helpful. He did a nice job and we liked that he wasn’t super high pressure. The product that we got is good and I’m satisfied with it. It was exactly what we thought we were getting. I would recommend that people go to the Mattress Firm store we went to.

We bought something from Mattress Firm in the past. This time, we purchased a mattress and a base for the kids room and the quality is worth it. The sales rep I had was a good guy, too. I like his service and everything was perfect.

I had a fine experience with the sales and customer service teams in Mattress Firm. I purchased a queen-sized mattress, and it's working out fine. I'd recommend Mattress Firm. They did a fine job with me.

I buy queen size mattress almost a month ago. I call yesterday to the store cause the mattress is very soft. I work nights so I never sleep in my bed specially this time cause I have a friend visiting me. She was telling me my bed was so soft but cause I laid just a few times I didn't notice. Yesterday I call the place where I buy it. The seller was very nice all the time, easy to change and blablabla. I told her I didn't like the base. I find useless the foot side so I ask very kind if I can just change for the electric head. Immediately said NO even is going to be a month when I buy it. I need help cause I think isn't right to buy something I don't enjoy!

The mattress I ordered was delivered and found to have a large mold stain. The delivery team was apologetic and said I could call to request a new delivery. I didn't think it was a huge deal, these things can happen, but the ensuing experience with customer service in trying to order a new one made the issue a million times worse. It is very hard to get someone one the phone as wait times are routinely 2 hours. I used the online chat service, which although still slow, was faster than calling.

I ordered on the phone Sleepy 12 inches quilted foam gel mattress and they offered promotional free spring box, two pillows and mattress cover. The mattress didn’t extended to 13 inches and I paid the difference (total $ 867.00) and reorder 14 inches same type of mattress. This one inflated just 12 inches, but was enough for my needs. This mattress gave me terrible back pain and I intended to return.

I bought a $8,000 massage chair in June at the fair through Mattress Firm. They delivered the chair and one wired remote... but no wireless remote, instruction manual or another equipment that comes with the chair. I have made 3 calls to the salesperson and 4 to customer service. NONE of them returned the call or sent the equipment or followed up. Here is the case # ** they created. This is horrible customer service with a capital H.

My husband purchased the purple bed and I wasn't in love with it at the store but it was ok. A few weeks after using it I realize that my back ached every morning. I am 25 years old and never had a back problem. I decided to sleep on the couch for a week to see if it's possibly the new mattress. Each morning I woke up with no pain from the couch. We decided to exchange the bed for 1 that was more expensive but worked well with my back. The delivery guy came, the room wasn't very bright he took a picture and claimed there was a stain.

My delivery was sent out wrong. Waited an hour on hold on the phone and was disconnected from service chat. I would give this company a 0 rating if possible. The delivery guys were about 0 helpful and couldn't get out of the house fast enough. "Not their problem". Really? You make the wrong delivery and it's not your problem? Give me a break. Just terrible customer service.

I bought a King size hybrid mattress 116 days ago. I spent close to $1700 on the mattress. I began to notice body impressions. Not huge or terrible, but enough to make me question the mattress. Less than four months seemed too quick to have body impressions. Right? I was considering exchanging the mattress for something that wouldn't get body impressions. I knew I needed to decide quickly because the 120 day guarantee was ending soon. My husband and I went back to the original store. I told the salesman my concerns. And that's when the fast-talking double talk started. He said ALL king sized mattresses get body impressions. After less than 4 months? That didn't seem right to me.

I bought a mattress and a box spring from Mattress Firm and it was a good experience. They were in a convenient location in my town, and it was pretty easy to just go and pick what I wanted. After looking on my own and picking what I wanted, the sales rep helped me. It was strange though that when the rep looked up the delivery schedule, they were all for Sundays. I also misjudged as I needed a mattress that's a little softer and I got one that's firmer than what I thought it would end up being. Nevertheless, the products have good quality.

We just purchased a new home and we needed new furniture. Mattress Firm had a sale and they also have a military discount so we went to them and bought three mattresses. I had gotten the full mattress and then a queen, and finally a twin mattress. They’re good mattresses. We got this cover for them that keeps the bed bugs away or it keeps it from getting dirty.

Mattress Firm's sales rep was phenomenal. He listened to my needs and let me try out every bed that I wanted. He recommended all the beds that he likes and I fell in love with one of the beds that he recommended. I purchased the mattress and so far, I love it.

I went in the store to search for a quality affordable queen size set. Initially Annette, the saleswoman at the Denver store, was soft/pushy, meaning she provided information then allowed me time to lay on the bed. She then proceeded to run a credit check when I didn't want one done, but she pushed through my objections and did it anyway, including getting my social security. I didn't stand up and say 'NO' because I know these delete, but it made me uncomfortable and I felt "pushed". She then continued to push more, and got angry when I said that I would think about it.

I ordered a mattress online and slept on it for 30 days, it hurt so badly I went into the local store to exchange. I said I can’t afford more than $2000. The manager was only person in the store. No one else there. No customers. I looked at beds and chose one, he sold me a adjustable base and another bed saying, "With your return it’ll only cost $800 more." I kept saying, "That doesn’t sound right." He said the base is a floor model. After him messing around on the computer for an hour he kept apologizing and saying, "I’m triple checking". I got the beds and base. For a delivery 4 days out.

My friends told me that mattresses from Mattress Firm are good. I got a head-up adjustable bed from them. The rep who helped me was nice. My back used to hurt but now, with my new mattress, I do not have a lot of pain when I wake up. My experience with it has been great.

I purchased a great mattress about a year ago from Mattress Firm and was told about my warranty. I submitted a claim because the mattress sinks down really far when pressure is put on it. Also there is a noticeable depression in the mattress. I submitted a claim and then called because I heard no response. Waited 45 minutes and a lady answered and asked for more pics. I sent her more pics and she was to email stating she got them and she never did. Her name was Gwenlyn.

I paid in full for a new mattress set, delivery, and to remove my old mattress set. They delivered to the wrong address and person signed and took mattress. I need a refund 5 days and the wrong address still has the mattress (gross). Store and district managers could not be any ruder to me. I feel like I have been robbed of over $1,000. PLEASE do not buy from these people! I gave them the correct address and paid in full, so you would think the store would be nicer to me but act like they do not even care. If you buy from this company your mattress could have been used and sitting at someone's house for days!

On Sunday, I purchased $1700 worth of product from Mattress Firm store in Santa Rosa, CA. I was told it would be delivered to my vacation home in Truckee, CA on 11/20/2018. I received the automated call evening of 11/19/2018 telling me it would arrive between 9:15-11:15 am. At 12:15 pm on 11/20, I called Santa Rosa store to ask when they would be arriving, as they were 1 hour late. Upon further investigation, I found out that the mattress was ripped at the warehouse, and there wasn’t another in stock. No one had bothered to tell me until I called to check on delivery. I am renting my home out this weekend, and needed that mattress. Santa Rosa employee was kind enough to call a store in Reno who said they had one, but I would need to pick it up.

I purchased a mattress and box spring from the Linden, NJ store. I was told by the salesman Tony it was new and clearance from another store that was closing. He reviewed the order line by line (with him holding the paper). He then sort of folded it to have me initial it. He then printed my copy and folded it and handed it to me. Everything seemed ok until I received the text to confirm the delivery and I saw the line that stated the order included "pre-owned" merchandise which to means USED. Tony totally skipped over this line. Unfortunately I was in a spot and needed bedding and had to take it.

We liked the mattress we tried at Mattress Firm and the salespeople were good. It was easy dealing with them. We asked a couple of questions and they were knowledgeable. We bought the box spring, the king size mattress and pillows too, and Mattress Firm delivered them. We're sleeping on the bed now and so far, we like it.

I purchased my Tulo in July. When I first went to the store, I actually preferred the Serta iComfort but it was out of my price range. I was told the Tulo was comparable but less expensive and I still had the benefit of the 120 night guarantee. I’ve tried to like this bed and I just can’t. I decided to opt for the Serta. I was supposed to have the exchange today and the delivery people claim “stains” and refused to perform the exchange stating Mattress Firm denied it. He told me Mattress Firm was calling and it was only the delivery dispatcher who was telling me to call the store. Drivers left before I could even get an adequate explanation.

I purchased two mattresses from Mattress Firm about three years ago and I purchased again recently and got an Ashaway Plush mattress. The sales rep was great, very helpful, and very quick. I had the same mattress for my younger daughter when she moved out of her crib ad the other one was so mad that her mattress stunk, that she needed a new mattress, so I had to buy the same one we had for my younger daughter. My daughter really likes it.

I’ve never been more disappointed in a product(s), or customer service. I purchased 2 different mattresses, and both came nothing like the mattresses in the store. Both mattresses I purchased were supposed to be soft, both came feeling more firm than the ones at the store. The first attempt at sending back the mattress was a nightmare, the person who came to pick it up was very rude and left without informing me what was going on. After that was finally figured out I did go in and purchase another mattress in hopes of having a better outcome, also costing more money.

This past Friday 11/16/2018 I went out looking for a mattress. I ended calling Mattress Firm on Clovis Ca. Lady tells me as soon as I call in "come on over it is best that see our mattresses." I was fine with that, it is understandable. She sounded as if she was in a hurry. I called up again to get address as to gps it, then calls went thru but she hung up again and again and again on me. I was like well, I guess she is busy. I pulled into store. No client around but herself.

We were at Mattress Firm to get a mattress for a guest bed that we don’t use very often. So we weren’t looking to purchase anything high-end. I went with Mattress Firm due to the ease of getting the mattress versus trying to go through someone else. The representative was okay. I got a mattress and a bed frame from them and it was easy to be delivered.

I purchased a Sleepy's Hush Pillowtop Mattress (firm) at the end of March and realized after over a month of sleeping on the mattress that I had daily hip pain. I could barely walk because of the pain. After going back to the store in July and speaking with a salesperson, I stupidly purchased what I thought would be a better mattress; a Sleepy's Reserve Pillowtop Mattress (plush). Now I have lower back pain and hip pain. There is nothing plush about this pillowtop mattress. I wanted to return the new mattress and was told that because I made a return the 120 day policy doesn't apply to the second mattress that was purchased. I would never recommend anyone to purchase a Sleepy's mattress. I've never had this problem with any mattress that I've purchased.