Mattress Firm Reviews

Our experience with Mattress Firm Sun City FL was beyond High praise for Richard who gave us the information and was very patient with us. We went there 3 times, he was extremely knowledgeable. Thank you Richard.

Delivery went quickly and smoothly! Calvin and Tarik were very pleasant and professional. They arrived within the window time frame and made the new setup and haul away look easy!

Great experience all the way around! Price quote was honored even though the price had changed; found the perfect firm mattress; salesman knew his products and took me to the best options; delivery was outstanding-terrific team who helped me set up the new bed-not only on time but actually early and called ahead.

Yino was our delivery guy. He was quick, accurate and very nice. And two hours early! Would definitely use this company again. Very good product as well. This was our third time buying from them….

Excellent experience at Mattress Firm here in Rhode Island esp. with Tarek. He spent considerable time helping us choose two mattresses for a split king and he made everything simple. He helped us stay within our budget and gave us the best prices and excellent service. Very happy with our purchases and with Tarek.

I bought a mattress from Mattress Firm. I paid $10,000 for the mattress and the base. The mattress has a dip in it that you can only see when you are laying in the bed and makes your back and legs hurt. The mattress is really no good. They refuse to give me my money back. They said I must take a picture and pay 79 dollars for someone to come to my house to accept the mattress. I don’t have $79. I have to pay all this money for the mattress. What should I do now? I am on a fixed income and I don’t have money like that.

Purchased a Pressure Smart 2.0 Plush King Mattress on 08/29/2023, Delivered in Sept. 2023 (delayed from original date). Total cost $ 1,576.98 with set up and old mattress taken away. Right from the beginning everytime we got into bed, it made a creaking sound (didn't match up with box springs(purchased from mattress firm in August, 2021). From date of delivery until today, May 11, 2026, we have slept on this mattress for a total of 15 months, as we go to Florida in the winter. The creaking sound has never gone away, and there is a big dip in the mattress where my husband sleeps. One side of the mattress is heavy upon lifting, the other side is light. It is worse mattress we have ever purchased. Will NEVER go to Mattress Firm again. Receipt number **.

Price was ok. Warranty service is a joke. Will not back up warranty service.

Delivery had 3 failed attempts….there was a little rain and left. The mattresses are covered in plastic …no more to say. It was a nightmare. Thankfully they fully refunded. My patience ran out.

Ordered a Box springs and could not deliver as promised, their payment system never showed the payment and canceled order with no communication. Will never order anything from them again. They could learn a thing or two from Amazon. They will be out of business with this type of customer service.