Mattress Firm Reviews

  • 4,694,011 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Find a Best Mattress Brands partner
2.1(3,309)

About Mattress Firm

Save Money. Sleep Happy.™

Shop with confidence

Compare with top companies

Suggested offers from our partners.

Our favorite mattress companies of 2023

Shop Now

Mattress Firm Reviews

Filter by Rating

  • (1,387)
  • (249)
  • (111)
  • (127)
  • (1,376)

Popular Mentions

    How do I know I can trust these reviews about Mattress Firm?
    • 4,694,011 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Mattress Firm?
    • 4,694,011 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Staff

    Reviewed June 13, 2025

    I purchased a Beauty Rest Pressure Smart mattress at the Clifton Store #166042. My Salesperson was Reuben. He took time showing me many mattresses until I found the one I really liked. My delivery was scheduled for 6/8th. The delivery did not go as expected. The height of the bed was too low even though I told the delivery people the height needed. They also unattached my headboard leaving it leaning on the wall. I contacted Reuben and he scheduled another delivery to have all my concerns corrected.

    The Delivery people arrived today, 6/13. Reuben had emailed the warehouse explaining all of my issues. Jose ** knew exactly what needed to be done….I didn’t have to tell him anything. He and his helper were in and out of my house within 20 minutes. If it had not been for Reuben, I would still not have the bed I expected. Reuben’s attention to details and wanting to serve his customers is very appreciated. I would recommend Mattress Firm to any family or friends wanting to purchase a new mattress. And if you go to the Clifton store, ask for Reuben. You will not be disappointed.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 7, 2025

    Ms Yvonne demonstrated exceptional patience and professionalism throughout our entire interaction. When we encountered difficulties transporting a Queen-size mattress purchase, she immediately took proactive measures to resolve the issue. Recognizing that our vehicle couldn't accommodate the mattress dimensions, she personally coordinated with the delivery team to arrange complimentary doorstep service without us even having to request it.

    What impressed me most was her genuine dedication - she didn't just stop at solving the immediate problem but ensured every detail was handled perfectly. While processing the delivery arrangement, she patiently walked us through alternative solutions and even suggested optimal placement tips for the mattress in our home. Her calm demeanor and reassuring smile throughout the process truly exemplified customer service excellence.

    The mattress arrived exactly as promised within 24 hours, meticulously packaged and delivered by courteous staff members whom Yvonne had clearly briefed about our specific needs. This experience transformed what could have been a frustrating situation into a demonstration of outstanding service. Yvonne's combination of practical problem-solving skills and empathetic communication sets a remarkable standard in customer care. Her actions not only resolved our immediate concern but also created lasting positive impressions about the company's commitment to client satisfaction.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Mattresses delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServicePrice

      Reviewed Feb. 10, 2025

      The bed is great but definitely not worth what we paid. We honestly don't sleep any better although the mattress is comfortable. It's a split king adjustable bed your research before buying a split king! We thought it was the way to go but the mattresses don't stay together. They come apart and this is a problem. Also purchased sheets from them. Overpriced and already showing signs of wear. Also paid extra for a smart bed. It has a massager which is nice but not worth the extra money. The only thing it has been good for is my neck and sinus issues. We definitely wished we just would have bought a decent mattress in the king size adjustable but not split. Just saying I don't think there is any bed out there worth over 7k! And that wasn't the top of the line. We could have spent twice that much. If we slept good every night I would say it's worth it but it was not the answer we were looking for.

      Thanks for your vote!
      Claims Handling

      Reviewed Oct. 20, 2024

      My wife and I bought a Beautyrest Black mattress a little over three years ago through the Mattress Firm website. However, after we bought it, I got a message that the mattress we ordered was on backorder with at least a month delay in delivery. When I spoke with an agent, she offered to send a Beautyrest Pressure Smart lux and refund the difference. We agreed to this, and they delivered the Pressure Smart mattress. While it was comfortable at first, over time the mattress seemed to break down, particularly along the edge.

      The edge became so soft that the last two feet became unuseable because if I got too close to the edge I feared I could actually fall off the bed. When I went to the local Mattress Firm store to look at the Stearns and Foster Lux Estate mattress to replace my Pressure Smart. I was told that the original mattress was in warranty and given instructions for filing a claim. With no great faith in companies honoring a warranty, I went ahead. I followed the instructions, took pictures as requested and filed the claim.

      Three days later I got a request for one additional photo, sent it, and the next day I was informed my claim had been honored and I would receive a credit equal to the price I paid for the Pressure Smart mattress. The next day I went back to the local store, showed them the letter honoring the claim, and bought the Stearns and Foster mattress. Two days later, the Stearns and Foster mattress was delivered and the Pressure Smart mattress was taken away..Based on this experience I have a whole new respect for Mattress Firm and how well they honor warranty. I am a very satisfied customer.

      Thanks for your vote!
      Verified purchase
      Customer ServiceCoveragePriceStaff

      Reviewed Sept. 6, 2024

      First I will warn others to NEVER purchase from an Events team with Mattress Firm at a state fair or any event they may be at. Absolutely feel free to test out the beds, jump on them, find the one you like, but do not buy it from that team and go to your local store. The Events teams are only out for a quick sale. After that, they do not do any of the questions or returns and IF they bother to return your call, they will refer you to your local store anyway to do the return or exchange. Save yourself the hassle and go to the store to make the purchase. You will get a better price and better service.

      We made the mistake of buying a mattress at the Wisconsin State Fair. The service was fine but after the mattress was delivered I went to the local store to buy a mattress cover and found out that I was supposed to get an additional $300 of accessories and other options that were not offered by the original sales guy. When I called and texted him, he said you will get the credit. Never happened. I finally decided to return the mattress and exchange it for a different one. Our local store in Sheboygan Wi was absolutely amazing. Not only did they correct all the mistakes from the state fair sale, they gave us the best price on the upgraded mattress and also the additional $300 offer. Jonathan and Kayla went above and beyond to keep us as a returning customer. There are good people at Mattress Firm. Just not the Events team. So again avoid purchasing from any events and stick to buying from the stores.

      Thanks for your vote!
      Customer Service

      Reviewed July 3, 2025

      I'm a first & last time Mattress Firm customer. My Wife & I spent almost $2k on a mattress with 5 year warranty in February of 2023. Her side of the mattress is going flat, I contacted mattress firm, went through the whole warranty debacle (uploading pics, reason etc; ) & I get an email saying they can't honor the warranty because the mattress has a stain. Like really? So I buy a new car & it breaks down in 2 yrs but they won't honor the warranty because it's dirty? Oh no.. They lost a customer plus I made sure all of my Family and Friends knew what mattress firm is all about.. BOGUS!

      Thanks for your vote!
      Verified purchase
      Customer Service

      Reviewed July 2, 2025

      DO NOT PURCHASE FROM THEM. I paid 3000 USD for a mattress based on their warranties/guarantee. Purchased Stearns and Foster king size. The sides do not hold up and I slide off the bed. Go absolute nowhere with customer service. Told them to kiss my butt. Am buying a new mattress (not from them) and not this brand. Don’t walk, run.

      Thanks for your vote!

      Reviewed June 30, 2025

      My husband and I purchased a mattress from Mattress Firm in 2022. Like 3 years ago and I have been having back problems for like months now. I called customer service to ask about the warranty and was told. If there is no physical damage and we are just in pain due to the mattress that's our problem and we have to just deal with a mattress less than 4yrs old that we spent over 3 thousand dollars for. Please make that make since to me. I think this is ABSOLUTELY Horrible and I will tell anyone In need of a mattress look somewhere else.

      Thanks for your vote!
      Staff

      Reviewed June 27, 2025

      The people are nice enough but the mattresses are lacking. Received one and it didn't work for us so they switched it out and now it's the same. Very disappointed. 2600 down the drain. We lost everything during the hurricane Milton and had to rebuild or home and purchased new furniture including a mattress for both bedrooms and got rid of them and went to Mattress Firm. We would have been better and cheaper to keep the original mattress. We are very disappointed.

      Thanks for your vote!
      Price

      Reviewed June 27, 2025

      Purchased a Beautyrest black because I loved my previous of 10 years. Was told I could exchange the firm for the softer if I didn't like it per Melanie in Spokane and it would be an even exchange. Didn't like it. I had to pay almost 1k for the exchange, even though I could see online the price did not go up. Received the new mattress and was sagging within a month. It's been 3 years now and would not buy from them again. 5k for a mattress. Was told to jump up and down in the middle to redistribute it. Sorry, I'm 70. Never again. My other Br was better than this. Awful.

      Thanks for your vote!
      Loading more reviews...

      Mattress Firm author review by Sandy Baker

      Mattress Firm customers can browse at over 3,000 retail stores or online. Financing options with convenient monthly payments are available. Consumers who don’t want to apply for financing with Mattress Firm can still enjoy a 90-day payment option.

      • Mattress pricing: Queen mattresses start at around $300.

      • Types of mattresses: Select from innerspring, memory foam, hybrid, encased coil, gel memory foam or pillow-top mattresses from several manufacturers. Mattress Firm sells all the major brands of mattresses; consumers can test out a variety of brands in one of its showrooms.

      • Trial period: Customers enjoy a 120-night sleep trial period.

      • Warranty: Warranties vary by manufacturer.

      • Additional products: Beds, frames, bedding and pillows are also available. Mattress Firm also assists with commercial sales for schools, hospitals, government agencies, interior decorators or other businesses that need to buy mattresses in bulk.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Mattress Firm Company Information

      Company Name:
      Mattress Firm
      Website:
      www.mattressfirm.com