Mattress Firm

When we bought two different Brand name mattresses in different firmness from Mattress Firm, we were given a great deal and 120 days to decide to keep. After only a couple weeks we knew we were not happy with our choice, her's was too firm and mine was way too soft, even though we picked out the softest and firmest Mattress Firm had to offer. The manager was our salesman from the beginning and Super helpful throughout the process and did everything he could to make us happy but after we tried many other mattresses and nothing was satisfactory he refunded In Full every penny. All of the mattresses Mattress Firm sold were of the Highest quality but just Not Firm enough for me OR soft enough for her. - All in all I give Mattress Firm a Top Recommendation.

Went in as this company sells purple and wanted to experience it. Had only planned on upgrading the mattress and never experience an adjustable frame. We felt so well taken care of we did not even go look at other brands or stores. From the moment we walked in, Levon, the store manager of the Ypsilanti MI store, greeted us and made us feel welcome and made sure we experienced the range of not only purple but options for frames. Since current bed is 20 years old and standard frame, much as changed. There is a lot of tech now in sleep hardware and the experience is like buying a car with all the selection + financing options and sales. In our case we did not have the high pressure that would be associated with car purchases sometimes.

I have a fused cervical spine and chronic lower back pain, I have literally spent close to ten thousand dollars on mattresses over the past several years just trying to get a good comfortable nights sleep! I have wasted so much money on high end mattresses and yet after 4-6 months the mattresses seems to just get less comfortable and then end up causing me even more sleep robbing pain..

The staff is excellent, Laural & Bill in the Hammond Store went out of their way to find the perfect mattress I purchased there last year for my daughter only to find it was discontinued... Bill sold me one close to it but was disappointed so I canceled the sale out since I wouldn't be able to get the Clairmont that I loved. They worked with me effortlessly & was extremely patient with me.... especially Laural. I was sorry that we could not find that perfect mattress but they went above & beyond to please me.

I needed a mattress very bad. Not just any mattress but the adjustable. I first called and spoke with April **, she listen and gave some ideas for me to think about. Yesterday, I went in the store and spoke with April **. She really showed me all types of mattress. She was awesome and she showed that she care. I rate her the number one salesperson. I will definitely refer friends and family to Mattress Firm in Vacaville, Ca. Thank you April ** for all your help!!!

My mattress was uncomfortable and had a big bubble on one side. It was delivered without plastic wrap, so I wondered if it was used, though it seemed clean. I wanted to upgrade to a nicer mattress, so I attempted to do so both online and via phone call. I waited for an hour on two separate occasions with Mattress Firm "chat" agents and was disconnected each time. The last time time the agent abruptly ended the chat after saying I had just missed the warranty deadline. I then left two voice mails with customer service who never called me back. I now have a bad mattress that cost too much. I wanted to upgrade to a nicer mattress but will now have to buy one from a more reputable company.

First off was given a delivery date that changed the night before. Needing someone to be home is understandable but 12 hours is short notice to call out/find someone available to wait is not easy. Second When mattress was delivered the delivery personnel refused to take the old mattress away Stating "WE DON'T TAKE THE OLD MATTRESS". Even though we paid to have it removed.

I got a mattress with an adjustable frame/base. The mattress is only 8 months and it's bulching in the middle! Tried to submit a claim online because you can't do this over the phone, its asks for pictures of the mattress and the frame but it rejects all of the pictures! I can't submit a claim if but I believe this is the plan so one gets frustrated or pays the 79.99 third party inspection service, or gives up all together on the so call 10 years warranty! Never again will I buy from Mattress Firm.

We had gone into our local Mattress Firm to buy an adjustable bed for one of our new homes. We received the bed on 12/1/18. We had noted that there was a light odor at the time, however attributed it to maybe being new, and possibly the motor part of the adjustable box spring. We lived in the house 2 months and went to our other home (as we flip homes for a living and I stage them all for sale afterwards).

My mattress arrived in sealed plastic inside of Boxes. I was assuming that means new. The deliverers two very nice young men check them out of the boxes, carried. The man the sealed plastic open the plastic and place them on my bed Frame. I thanked them and they left. I went to put the mattress cover on them and noticed stains and black mold all over them. To my dismay I got in my car and went to my local Mattress Firm. I had taken pictures and showed them to them. The store was wonderful about the whole issue. They felt terrible. They are in the process of making it right but buyer beware. The new mattresses that I received were not new even though they were in plastic in boxes. Make sure you check your mattress immediately.