Mattress Firm Reviews

Purchased a home in Pine Mountain Georgia and needed some new beds. Went to Mattress Firm in La Grange. Tracey was extremely knowledgeable and helpful. We were leaving town a few days later and he personally delivered two mattresses and frames to our home, came at the time he said he would and set up the beds for us. I give him 5 stars for his excellent customer service! Thank you, Tracey and Mattress Firm.

I wanted to thank Christopher from Mattress Firm store located on Concord Pike, Wilmington, Delaware for handling my refund. It took over a month to obtain this refund. The bed sheets from Mattress Firm were expensive and did not fit the 17-inch mattress depth. I requested a refund and during that time, Christopher attempted 2x's and he spoke with his Supervisor once to assist with the refund. I called a fourth time, speaking with Kirt from the Christiana Mattress Firm store. I was grateful to finally obtain the refund. Thank you.

I had an excellent experience at Mattress Firm in Scarsdale with Store Manager Mark **. Mark steered me in the right direction with the Tempur-Pedic Pro Adapt 2.0 with Adjustable Base. I had bought a lesser mattress a year prior, but this time around as he explained, this is an unparalleled piece of equipment by design and structure. Mark truly wants the best for your sleep needs and is extremely knowledgeable, friendly, experienced, concise and knows what's best for you. I highly recommend paying a visit to Mark and his team at Mattress Firm in Scarsdale.

The service at the Redmond Wa store was fabulous, Agent Elle, was most professional, detail oriented. 48 Hrs later, our new mattress was delivered ahead of schedule by Galache & & Luis. Again a very professional install. These Gentlemen, receive 9 for Service!

I visited the Mattress Firm in the Best of the West center. They carried the brand of split king adjustable bed I had been looking at online. Gary was very knowledgeable, helpful, and I appreciated that there were no pressure tactics used. The only downside is I can't get the bed for a little over two weeks. Their prices are very competitive with online pricing. I would recommend checking them out if you're interested in a mattress.

The mattress I bought has a big indention on one side only after 2 years. I had to take the entire bed apart and take a bunch of pictures for a warranty claim. They denied the claim and voided the warranty with little to no explanation other than the frame or box springs were inadequate then close the case before you can even get any more answers. If the frame or box springs were an issue both sides of the bed would have an indention not just 1 side. Wouldn’t waste my money at a place with this bad of customer service.

My Experience With Mattress Firm — Buyer Beware. Let me tell you where this nightmare began. On May 23, 2026, I went to Mattress Firm in Lakewood, California, because I was ready to replace my 17-year-old mattress. I wanted a specific mattress and adjustable base. Initially, the salesman seemed almost uninterested. There was no aggressive sales pitch or pressure to buy the most expensive option. He let me look around and choose what I wanted. I was told delivery could potentially be within 24–48 hours. I decided to shop around first, but eventually contacted the salesman by phone, and he placed my order around May 25. That's when the experience changed.

Purchase mattress around 3 years ago. They replaced it last year. The same problem is happening again even though they said it wouldn't. I sleep the same way every night same spot and it has sagged really bad that my back and hip hurt. Paid too much for a mattress it should last more than a year. I wouldn't never Purchase from them. Again.

Very disappointed with the return process and hidden fees. The papers provided states only $149 for exchange but there is nothing about $249 fee for return. Additionally, no one tells you that when you return your mattress you, have to pay for the free gifts (pillow $175 and mattress protector $99) because they will not let you return them.

*** BEWARE *** Mattresses Firm delivered a Posturepedic Hybrid Norman mattress I purchased from their Slidell East #022017 location on 7/16/2023. The delivery was 7/18/2023. I purchased the Platinum Service option so the delivery crew came in and set up my adjustable base and unpacked the mattress and installed it atop the adjustable base. The mattress did not come with a “law tag” but instead came with a sticker placed on the bottom of the mattress that states “Removal Voids Warranty” with a QR Code. It is my understanding that this QR Code is specifically designed by Mattress Firm for warranty purposes. When I submitted my claim for a structural failure of the springs along with the requested photos, they immediately denied my claim stating there was as no “law tag” so they could no longer assist me and closed my case.

This should be a ZERO star review for UNACCEPTABLE SERVICE. I ordered a $1,500 Sealy HD Premium Queen mattress last week. It was scheduled for delivery Sunday and nobody showed up, yet the delivery team lied and claimed they did. It was rescheduled for Wednesday. After waiting around a second time, the crew finally arrived only to bring the completely WRONG mattress. I took TWO days off of work for these deliveries. I have been forced to sleep on my couch for weeks and desperately needed this bed. Their pathetic attempt at a resolution was to offer me a couple of free pillows as if that makes up for a missing $1,500 bed and weeks of back pain.

Excellent communication, friendly interaction, respectful and competent actions by Debralee at the Lebanon/Quentin, Pennsylvania business location. Positive, thorough, kind, and helpful.

Read the fine print. Don’t buy a used mattress on “clearance” that you can’t return. If you buy online, You won’t be able to get in touch with them online. The store won’t talk to you. Your disputed transaction will be denied. They are very practiced at deception.

So shady! Yes they tell you clearance items do not have a warranty but what remains unclear until you thoroughly read the receipt (my bad) is that clearance items are used. Mattress Firm sales people are the new used car salesmen. Shady practices, high pressure tactics and NO customer service. Yeah I should have read the receipt much earlier and definitely before the mattress with no warranty was delivered but when I discovered I was stuck with a lumpy misshapen mattress and the person who sold it to me couldn't be bothered to return a phone call, well I thought I better submit this review. Oh and how do they have the nerve to advertise a 4.8 rating? Based on what numbers? Hopefully this knocks that self proclaimed rating down a notch and educates future consumers that clearance means used and don't think you got a good deal.

I purchased a mattress 9/2025. I am disabled and I spent a lot of time with an online representative who highly recommended the mattress I purchased because of my physical limitations. Within a couple of months the top fabric had separated from the rest of the mattress. It makes it very hard for me to change positions without getting stuck. It’s absolutely horrible. I tried to have it replaced and they recently denied my claim saying it’s normal wear. The original sales women assured me that the mattress was covered for 10yrs and replacement is very easy if needed.

When I purchased my mattress, I explained very clearly that I was looking for a mattress that provided both support and pressure relief, and I specifically mentioned that I had heard good things about Saatva mattresses. I was advised that the Beautyrest PressureSmart Hybrid Firm would provide a very similar experience and that it would likely become more comfortable over time as it broke in. Unfortunately, that was not my experience.

Mattress Firm in Rome, Ga has the worst knowledgeable sales persons ever. I told the girl what I wanted and she sold me the opposite. A box spring and mattress so high that I now I have a pulled groin muscle from trying to get onto the bed. I will never shop Mattress Firm again. And to return the products will cost near half what I've already paid. Very poor place to buy from. They are only out for their commission - not the good of the customer.

Rob at Port Jeff Station location assisted us in picking the perfect mattress for our needs. Very friendly, no pressure, all discounts we were eligible for applied, Great asset to the company.

I would give them a negative 10. They come up with reasons not to adhere to warranty even if your mattress is sagging on one side and in the middle. If it has any stains they null and void your warranty. My advice DO NOT BUY FROM THEM.

I bought a mattress from Mattress Firm. I paid $10,000 for the mattress and the base. The mattress has a dip in it that you can only see when you are laying in the bed and makes your back and legs hurt. The mattress is really no good. They refuse to give me my money back. They said I must take a picture and pay 79 dollars for someone to come to my house to accept the mattress. I don’t have $79. I have to pay all this money for the mattress. What should I do now? I am on a fixed income and I don’t have money like that.

Purchased a Pressure Smart 2.0 Plush King Mattress on 08/29/2023, Delivered in Sept. 2023 (delayed from original date). Total cost $ 1,576.98 with set up and old mattress taken away. Right from the beginning everytime we got into bed, it made a creaking sound (didn't match up with box springs(purchased from mattress firm in August, 2021). From date of delivery until today, May 11, 2026, we have slept on this mattress for a total of 15 months, as we go to Florida in the winter. The creaking sound has never gone away, and there is a big dip in the mattress where my husband sleeps. One side of the mattress is heavy upon lifting, the other side is light. It is worse mattress we have ever purchased. Will NEVER go to Mattress Firm again. Receipt number **.

Our experience with Mattress Firm Sun City FL was beyond High praise for Richard who gave us the information and was very patient with us. We went there 3 times, he was extremely knowledgeable. Thank you Richard.

Price was ok. Warranty service is a joke. Will not back up warranty service.

Delivery had 3 failed attempts….there was a little rain and left. The mattresses are covered in plastic …no more to say. It was a nightmare. Thankfully they fully refunded. My patience ran out.

Ordered a Box springs and could not deliver as promised, their payment system never showed the payment and canceled order with no communication. Will never order anything from them again. They could learn a thing or two from Amazon. They will be out of business with this type of customer service.

Delivery went quickly and smoothly! Calvin and Tarik were very pleasant and professional. They arrived within the window time frame and made the new setup and haul away look easy!

I saw the same mattress in Costco for $200 less yet they claim that I got such a great deal.

Worst experience ever! The district manager actually sold us a purple mattress and went over clearly all the terms of the 120 day trial. The mattress was awful for us and we are returning. We understood the restocking fee and that there were some items that were non returnable which was fine but they are adding additional fees and prices for "free" items that we did not get for free. This is the the worst experience we have had with a company in our lives.

I had one of the worst buying experiences of my life with Mattress Firm. The salesperson straight-up lied just to close a sale. I was told I could exchange the mattress for ANY bed in the store because of the price I paid. It was completely false. I was also told I could use any payment method moving forward, but turns out I’m locked into using a checking account only. That was never disclosed honestly.

After sleeping one night on the Pressure Smart 2.0 extra firm, king prime, the mattress top looks like a wave. This is my second mattress with the same problem.

I purchased a mattress and they put charges for services that I did not receive for $99. I made the mistake of trusting them and I did not check my bill. Later they refused to refund the stolen money. Never again I will go back to the Brooklyn NY store at 245 Atlantic Ave.

I purchased the perfect sleeper oasis pillow top. It started to sag within 2 weeks. I weigh 140 lbs. I requested an exchange to another mattress I was charged 150.00 return charge. I was told of a delivery date for the new mattress of 10 days. That was pushed up to over a month? Also the mattress that I purchased I saw on sale 300.00 cheaper. I called and requested the price difference. Was told it would take 5 to 10 days for the difference to apply. 14 days later I still didn’t get the credit and calls to customer service has gone unanswered (leave your number and we will call you back). Still waiting, In the meantime time my credit card has been charged and payment due before I even received the new mattress. They should not charge your credit card until the merchandise is delivered. 😡

Great experience all the way around! Price quote was honored even though the price had changed; found the perfect firm mattress; salesman knew his products and took me to the best options; delivery was outstanding-terrific team who helped me set up the new bed-not only on time but actually early and called ahead.

Yino was our delivery guy. He was quick, accurate and very nice. And two hours early! Would definitely use this company again. Very good product as well. This was our third time buying from them….

Excellent experience at Mattress Firm here in Rhode Island esp. with Tarek. He spent considerable time helping us choose two mattresses for a split king and he made everything simple. He helped us stay within our budget and gave us the best prices and excellent service. Very happy with our purchases and with Tarek.

This review is based off the delivery service only. Our mattress was scheduled for free delivery today with a time frame of 8am-8pm. 12 hour window is ridiculous, people work and have things to do. I never got any texts or emails the day of for status of delivery. I called the store I bought it from if they knew roughly what time it would be delivered, lady said around 4:30-5pm. Ok why couldn't they text me that? So I'm waiting for the doorbell to ring or a call or text when they are at my house, nothing... I look outside and see the mattress was delivered propped up against my garage door... Seriously? Why couldn't they call me so they could help me move it inside the garage? Very disappointed with their delivery service!

I purchased, what I thought was a premium mattress from Mattress Firm, Feb of 2024, just a bit over 2 years. I started to notice the mattress was sagging under my weight, big dish-like sag. I am but 178 pounds, not a big man. I turned the mattress, and in 6 months, same thing in the new area. If you sit on the side where I sleep, it squishes right down to the base. I then tried placing towels in the dished area but they were too hard to sleep on. I filed warranty, they sent a tech and he agreed, "this mattress has issues".

I had a disappointing experience with Mattress Firm. I purchased a mattress and adjustable bed frame, but when the second mattress arrived, it was too firm for my liking. I was told I needed to wait 30 days for a return, but then I was informed that the return was denied because the tag was supposedly removed —something I did not do. Additionally, the delivery team scratched my hardwood floor by dragging the mattress across it. The salesperson was kind, but I was unable to reach a manager through the email provided, as it went unanswered. I even tried contacting Tempur-Pedic directly for assistance, but they were unhelpful as well. Given that I invested over $5,000, I am quite disappointed with the service. I cannot recommend this company. DO NOT BUY FROM THEM!

Terrible customer service. Did not honor a promotion. Corporate called me and told me that it was my fault by not writing the fine print. They acknowledged that the promotion was in effect at the time of my purchase and would send me a 30% coupon off future purchases. I said not to worry about it as there would be no future purchases.

On 2 Sept 2026, I purchased Sleepy's by Sealy Spring Medium Mattress. This mattress is TRASH. Mattress is advertised as Micro-Lift™, Anti-Sag™ technology for lasting comfort & support. I weigh 117Lbs and 4.5 Mths later the mattress is already sagging. I contacted Mattress firm and they pushed it off as manufacturer's warranty is past 120 days. My denial email stated sagging is "not covered". "Sagging or body impressions less than 1.5” . Sagging or body impressions less than the amounts indicated are caused by the natural compression". If the mattress has body impressing/'sagging of 1.5 inch before you lie on it, imagine what happens to that area when you add 117Lbs? I understand normal wear & tear but this should not be happening after 4.8 Mths of use.