Mattress Firm Reviews

The customer service at the store I went to was excellent. However, I'm highly disappointed that my claim for a $2k+ Purple mattress purchased two years ago was denied due to "stains". The issue I have is clearly a manufacturing defect, yet using a stain on a different area of the bed to void the warranty is maddening.

I had the worst experience with mattress firm in Selden. Manager “Jeff” brought my family to the basement explaining that it was clearance items. We were all good with this. Found a bed we liked. Manager Jeff told us we needed to order it from another location since they didn’t have it. Awesome. Delivered. Little did we know- this mattress was USED. NOT only was it used, it was warped with a huge lump in the middle. Utterly frustrated, we called to do an exchange. Manager Jeff then Gave us a hard time stating this mattress was nonrefundable/ exchangeable but would do it for us as a favor. Great. We picked out a mattress 1k more and set the delivery. Awesome. Delivery guys get there- refuse to take USED/ WARPED mattress STATING THERE WAS NO “tag”. This mattress did not have a tag- and if it did it was gone at the arrival of my residence. Now we are stuck with this warped used mattress because they refuse to take it back. NEVER SHOP HERE!

I would not recommend going to Mattress Firm for the purchase of your bed. Our experience with customer service has been horrible. We purchased our bed with a 10 year warranty. We kept the bed. The entire time we had it encased in the bed encasement. When our bed began having sagging and deep sunk in holes in our mattress, making it uncomfortable to sleep, we filed our warranty claim. Only to be told our claim was not valid because there was a “stain” on our mattress.

I was lucky today. I had selected a mattress from another site and had gotten to check out before I realized their delivery service did not include hauling away the old mattress even though it cost $125. I decided to keep shopping. Found the same exact mattress for $300 less at Mattress Firm with delivery set-up and removal of old mattress for $49.99! The person who helped me via chat was knowledgeable and patient and helped with all details. I recommend them highly.

I love my new mattress. This is my second Mattress Firm mattress. I was at Atlantic Center, Brooklyn, NY, Jerome was fantastic. He was very knowledgeable about all the mattresses on the floor. I wasn't sure if I should buy a new mattress, I had my old one for 15 years, and it still felt good. Jerome explained to me why I should buy a new one, I'm happy I did. I feel the difference. I've been sleeping on it for a month now, and it's wonderful. I thank Jerome, he didn't pressure me, but answered all my questions. I will always go with Mattress Firm. Thanks Jerome.

Got a better mattress and frame than Costco for a much better price. Talk to Sam. The manager. Great experience for us. Nice delivery guys. Fast delivery and install. Wonderful queen bed and frame and cover.

The two men who delivered our new mattress and adjustable bed frame were excellent. Punctual. Professional. Courteous. And they knew what they were doing. Above and beyond helpfulness with really old people (clients). Thank you, well done!

First off, this company is nothing but a lie! If you do decide to buy their Mattress, do not use cash, You will never get your money back. Here is how they operate. If the bed doesn’t work out, they make you upgrade and by the time you finish, you paid for a bed that you did not anticipate the cost! Also, I was told most of their beds are for guest bedrooms. Are you for real 😳. The two beds I purchased were junk. First bed, at 98 pounds, sunk in the bed second bed, different manufacture, same thing, sunk in the bed!, after two days, and then man on the phone, tells me to get a ruler to show him how the bed sunk in, are you for real?

Literally cannot watch the current adds, especially the guacamole one. Any company that want people to identify with these characters is really marketing to the bottom! I never thought about this company, but now would never buy from them.

Buyers Beware!! Deceptive Return Policy - $250 to Return the mattress even though it says you have "120 Night Sleep Trial". Only after having processed my credit card payment was I made aware of this $250 "processing charge" and only because I asked about their "Return Policy". "You may exchange your mattress once, with a return processing charge of $249.99, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress. If you still aren’t absolutely satisfied with your new mattress, you can return it with a return processing charge $249.99, and receive, as a refund, the purchase price of your exchange mattress."

I just purchased today but Brian and Harold were very helpful. Should be delivered in 2 days. Would definitely recommend the High Point location if you need information and would like to make an informed decision.

I am writing to give thanks to Gladys ** at the Hialeah store of 17th Ave. and 49th St. She has been my salesperson a few times within the years of my purchasing my different mattresses for myself and my family. I can’t say enough how excellent she attended to me with her knowledge of each and every Mattress there and what was best for me or my family. I have recommended her before and will continue to do so as she is an excellent representative of your company. Thanks again for employees like Gladys at your store.

David O. at the Medallion Center store was super helpful and knowledgeable. Did not try to steer me to the most expensive product but rather wanted to match me with the right mattress. I would recommend anybody buy from him without reservation.

I purchased a Beautyrest black mattress from Mattress Firm several months ago. Being that it is an extremely heavy mattress, it took effort to put it into place in my new King bed frame. I did not look at the mattress carefully at first to see if there were any flaws. I expected it to be brand new. That was what I paid for. However, a few weeks later I had some red sores going down my back. I have had shingles before and assumed that was what it was. Fast forward a couple of months and no more bites but found bed bugs crawling on the bed covers. On further inspection of the mattress, I see patched-up spots where thick black thread has been used to stitch up some spots. I didn’t notice at first because the mattress is solid black and since the mattress came in a plastic wrapping I assumed it was new. Now I’ve had to hire an exterminator for over $1.5k to treat the infestation. And I’m out the cost of the over $3k mattress!

I went to Mattress Firm to look for a mattress. I informed the salesman that I wouldn’t be able to buy one until my next pay. He said I could make a partial payment. I picked out a mattress and told him how much I’d like to put down. Oops, the entire amount was withdrawn from my account. I was informed he couldn’t do split payments. He did put another form to refund and credit my account 3-5 business days. Problem is I had bills coming out. I was able to delay one, but had two others. Need usual things like groceries etc but can’t do until it’s credited back.

Do not buy from this company!! The warranty is nothing but a sham!! Been getting the runaround since late December on repair for our bed. Planning to take them to small claims court before week's end. Disappointed doesn't begin to explain our frustration!

I recently purchased a mattress from Mattress Firm during a promotional sale. The mattress and base were part of a bundle deal, and I was happy with my purchase. However, after receiving it, I realized I needed a different size and requested an exchange. I was initially told that I would have to pay a $99.99 return processing fee, which I reluctantly accepted. However, despite the fact that the mattress price difference between sizes was originally minimal, they suddenly claimed that the mattress was no longer on sale, making the exchange cost $851.18 more! This is completely unfair and deceptive.

We had a very nice experience with the Mattress Firm in Edina, MN. Our salesperson (Asher) was very thorough and answered all of our questions. We shopped around and found that Mattress Firm offered us the BEST deal from comparison shopping. We ended up buying an adjustable (king) bed and although it hasn't been delivered yet what we tried out on the showroom floor seems to be a great fit.

My experience found them happy to take your money, happy to talk about a warranty, and I found no warranty truthfulness! I would never purchase from them and I recommend you should not do business with them!!

(Warranty claim experience part 1.) The person working has no patience for someone that grew up riding the short bus or anyone slower than him. I did not know I needed to bring in a piece of paper for the warranty. I brought in the email that was sent to me. He had me send it to him in an email, and he had no patience for my slowness. He did not know how to use a printer, so he sent me to a library. The library had no problem helping me print out the piece of paper I needed, so then I went to the Park Ridge location where I don't know how to read most parking signs, and I'm not good at crossing streets. When I was 15 I was hit by a Chevy Blazer. I might be slow, but I will still use grammar check to take an hour to give you a bad review.

Review: Disappointing Durability and Warranty. I purchased this mattress 8 months ago, expecting it to last given its advertised 10-year warranty. Unfortunately, it has already developed a 3-inch sag in the middle, making it incredibly uncomfortable to sleep on. When I reached out to the company about the issue, they dismissed it as “normal wear and tear” and refused to honor the warranty. A mattress shouldn’t break down this quickly, and a 10-year warranty should actually mean something. If you’re looking for a mattress that holds up over time and a company that stands by its product, look elsewhere.

This company is awful. They used to be great but now they nickel and dime you for everything. They say free delivery but if you want a window for delivery they charge you. This is ridiculous and for families with busy schedules or families who need to work many hours it is discrimination. I will never go back here again. Buyer beware. We have choices and we should stop supporting ridiculous companies who don’t appreciate their customers.

My wife has had an awful experience with Mattress Firm. It was due to lack of care. Now I watch their commercials and it just shows the company's disrespect and lack of care. A women yelling at a little league game, putting a player down and a guy at a party putting his fingers in deep. The commercials are exactly the philosophy of the company in a nut shell.

We told the salesman our maximal limit to pay for a mattress, and instead of trying to give us information, he made us feel like we have walked into an upscale boutique with our pajamas on. His attitude made me decide that I would never spend my money on anything he sells. Being older myself, I love the idea of older people staying in the work force, but age is not an excuse to be condescending and uninterested to make a sale.

We bought a split mattress with adjustable base. After 2 days we knew this bed was not working out so we called the store in ontario, ohio. The salesperson had stated the base could not be returned. We asked this salesperson if we could return the entire bed before we purchased and were told yes no problem. Now we are stuck with a queen adjustable base that is worthless.

I bought a mattress. Everything was good until after a week. It started to bulge on both sides. I put in a claim. They told me it was because of my box spring. I wish they would have told me I needed a new one when I said that I had a box spring.

My husband and I went to the Mattress Firm in Gainesville, Ga in November 2024. The sales staff were nice and welcoming. Renee, our salesperson, was personable and listened to us. Renee took time with us to show us several bed. We left without purchasing because we wanted to talk it over. We returned a couple days later and purchased the mattress. Renee was able to price match the same mattress we found at another store. Renee gave us a great deal, or so we thought. We purchased the Sealy Posturepedic Plus hybrid High Point Plush. We purchased the plush due to Renee's recommendations and after trying it out in the store. Delivery of the mattress was a good experience.

I have never bought a Mattress Firm mattress and NEVER will. Their “how do you sleep at night” ads are despicable. They show mean, selfish individuals who promote behaviors that totally disregard any moral foundation. These customers berate children, are nasty and self centered, and show no respect for others. SHAME on you.

Sagging mattress after less than one year. I was told warranty was voided because I didn't use 5 slats, I only used 4. Five seems to be Mattress Firm's protocol. I have had the bedroom set for 35 years and other mattresses and always used 4 slats and never had a problem. Mattress Firm offered me a 20% discount coupon for a future purchase. Twenty percent in New York just about covers the sales tax forget about any discount on the actual cost of the mattress.

I went in the Willowbrook Mall store and a Salesman by the name of Ray really took care of me. A really nice guy. I am really satisfied with my bed. I really needed a good bed and he fixed me up not only once but two different times. He will take care of you. Thank you Ray.