Mattress Firm Reviews

The worst purchase I’ve made in my entire life. That’s no understatement. This bed felt good In the showroom and the salesman was on his game. I was sold a mattress cover that is guaranteed to protect the mattress, however goes through third party. It doesn’t stop stains and a joke jumping through hoops to get it clean. The motors on both beds that make a king don’t work on the bottom and not under warranty. Again 3rd party major expense. $ 7000 dollar piece of junk. The beds separate so easily someone is falling in the crack, so had to order a special piece from Amazon to bridge the gap. Still paying for this junker and will never return to Mattress Firm again. Nothing they say that’s covered is really covered, especially by them.

Do not get fooled by the ‘free’ adjustable rise spring. It is horrible. So sad I ditched my old box spring before thoroughly testing the very uncomfortable all metal spring set. A couple pillows offer much more comfort.

I am writing to address several serious concerns regarding my recent purchase of two mattresses from Mattress Firm Company. Despite the initial assurance of a 30-day return policy, I have encountered multiple issues:

Had the greatest experience at Mattress Firm in Napa with Chad, he really helped me understand the difference in beds and firmness/comfort and I’m glad to say I’m leaving with a Tempur Pedic firm mattress with a pro adapt base because there’s nothing better than a bed that contours to you so that you can sleep on a cloud.

When I purchase my Tempur-Pedic at Mattress Firm. First of all, they sold me an adjustable split base For a nonsplit mattress. I believe this was done so that they could make more money selling 2 separate base units. Then they proceeded to sell me an extended warranty period they Don't even cover the bed portion, as it's covered by mattress firm. They send you to Tempur-pedic. Which btw is a joke. Also my bed sagged when laying on it but unless you can see the sag without anyone on the bed it's not covered. After taking my bed apart to taking10 pictures. They send me back 2 mattress firm because Tempur only cover adjustable bases for 5 years, so you have to go to mattress firm warranty period.

Very dishonest and unprofessional sales team. My parents are a little older and recovering from injuries due to a recent accident. We purchased a mattress and adjustable bed but were hesitant that the mattress wouldn’t be a good fit. They assured us repeatedly that if it didn’t work out we would pay a $150 fee and get the rest of our approximately $1200 expense back. Now not a week after delivery their story has changed. We would only get about $500 back. The same polite sales team before we made the purchase now incredibly rude and dismissive. I guess repeat business is not a concern. It’s ok, lesson learned. We’ll make sure we warn others.

The manager at Mattress Firm reached out to me to resolve this issue and has been very understanding of my situation. Hoping for a new bed this week!

Today I tried to purchase two 30”x80” box springs. I think I irritated the salesman because he called it a split queen box. I asked if this would = 60”x80”. He assured me it would. I paid for it. Had to go to their warehouse for pick up. 5-10 miles away. At warehouse I was informed that I purchased 1 30”x80”. They did give me my money back. They wasted 2 hrs of my time, and 20 miles of diesel in my truck. Stupid Stupid Stupid. This is the second time I purchased from Mattress Firm and the second time I had to get refund. Shame on them the first time, shame on me for walking in their front door again. Never again!!!

I had an adjustable bed frame that I bought just over a year ago from Mattress Firm. I selected this bed frame because I have sleep apnea and chronic fatigue syndrome and I was hoping this would help. It helped a lot and was wonderful while it lasted but unfortunately, while I was raising the bed, the metal sides of the frame bent rendering it unusable. I called in to confirm I had a warranty which I did and was told to call the warranty department to get it all settled. I called and spoke with a woman named Annessa **… what a nightmare that conversation was! I had a few questions about the process and how soon I could get a replacement. It takes moving heaven and Earth for me to get a good night sleep and actually be present the next day. A sleepy, irritable teacher doesn’t mix well with young children, this is a big deal for me.

I bought 2 sets of mattress and the warranty says after a certain amount of time allow your body to adjust to the mattress and I did. Mattress was just too hard for me so I called before the 120-day warranty was up and they told me I had to pay a restocking fee and a delivery fee or something of the sort. They do not make it clear about the return policy. Do not shop here, take my advice, go somewhere you can at least exchange or get your money back.

I would not suggest this company. 3 mattresses in 3 years, their warranty is useless. And delivery and customer service is awful. Nothing but problems every step of the way. Not only do they claim ‘we have amazing 10 yr warranty!’ Only for defects. Not really for mattresses that lose their form in 6 mos! Not to mention the endless delivery issues when you give them the information they would run into. So first time. Can’t get a big truck to my location even though flat beds with forklifts can deliver here. So reschedule. Then they come back. And don’t even bring a smaller truck and driver delivers it no issue. Next mattress 6 mos later. They do a smaller truck but they deliver the wrong mattress and have to come back after moving everything multiple times for them to deliver it!

I was given the runaround with them and they said they could do new bed frames when they cannot do it. I was given the end runaround by Mattress Firm and an oily salesperson provided me with expectations that weren't fulfilled. It is near impossible to get a bed frame and mattress from this company and to get it delivered in a timely manner.

This has been the worst experience I have had with a company in years. I ordered my mattress, it's delivered on Saturday. They call to tell me they are here with my mattress. I go outside just for them to tell me they have to take it back because it's damaged. They tried to leave without giving ANY information like when would I get a new mattress or any type of info. I told them they need to call someone because I'm not sleeping on the floor because they screwed up. So after a few calls from people telling me they work at the warehouse it's not their problem. I was finally put in contact with a young lady that agreed to send me a "substitute" mattress and reimburse me 20 percent.

Over $2000 spent on Purple Mattress with obvious defect denied warranty due to mattress fabric having mild discoloration. Barely 2 years old...A joke of a company to avoid. Don't give them a dime.

If I could give zero stars I definitely would. The warranty website is a joke!!! They have you jumping through hoops to take pictures and then deny your claims because you leave out one pic that isn’t even relevant to the claim. I was sold defective material that sags on the left and right side causing extreme back and hip pain!! I’ve taken numerous pictures but none are to their satisfaction. The mattress is under warranty yet they won’t do anything to resolve this matter!! I’m almost 70 years old. They expect me to lift up my mattress and take pictures of the frame, slats and the legs!! Seriously??? I have 3 slats and was told according to the video on the website that particular mattress needs to be supported by 5 slats. I have 10 business days to purchase a new frame with 5 slats!! This is soooooo unbelievable!! I will NEVER do business with this company again!!! The BBB needs to be involved in their shenanigans!!

I recently attempted to use a $300 I received from purchasing a Stearns & Foster mattress to buy a crib, only to be informed that it couldn't be used for furniture, which is their policy. However, when I tried to use the credit for other items along with a promo code, I found the customer service to be quite unhelpful. The online representative repeatedly insisted that the promo code couldn’t be applied without explaining why, despite there being no clear guidelines against it.

Very pleased with Mattress Firm and especially with the salesman Steve. He is the guru of mattress. Really knows his mattress. At the branch in Albuquerque. My girlfriend bought a new adjustable queen and Steve made it such a good experience that I bought the same setup. STEVE YOU'RE THE MAN!!!!

I bought a box spring online. Delivery was quick and painless. Turns out I didn't need it, but I can't return it, even though I've had it less two days and it's still in it's factory sealed packing, because it's considered "furniture". Just a heads up. Awful return policy.

Do not buy anything from this company. This is the worst mattress I’ve ever slept on.. called many times with the promise of someone calling me back. No luck. I went in. The guy said he was new and they could offer a discount on a new one, lol. Again stay away.

I purchase a Beauty Rest Pressure Smart 2.0 online. The Online price was $649.99 (took a screenshot and will try to attach). When I clicked on the mattress to purchase it, the price changed to 899.99. I tried to call to talk to someone and could never speak with an actual person. I was in a jam and need the bed asap. I thought companies couldn't false advertise their prices. I also ordered a mattress cover that is supposed to be delivered between 9/2 and 9/5 tomorrow, have not received a.

The sleep expert called Manuel in the Clermont FL location was awesome. I highly recommend him. He literally gave us sooo many discounts that we didn't see possible doing it through the website or someone else and he was very kind, very polite, very helpful, accommodating, knowledgeable, friendly, and took the time really explain things over and find our mattress needs.

What a wonderful company to work with! The salesperson Marsha was fantastic, easy to work with and resulted in a quick, carefree transaction on the new queen size adjustable bed! Marsha made all the difference in the world as she explained everything in detail and always with a smile. Will return again for sure!

Very poor quality. One year and the mattress is already damaged. I can feel the springs in my back. I have made 3 claims and they deny them. The photos look good, but I would like you to feel the mattress so you can see the poor quality they sell. They do not want to take responsibility. I would like to try to speak directly with the corporation.

Excellent customer service Brad Manager, Patti sales and Zada. Zada assisted me first. She was a new employee. You would have never known this. She answered all my questions without hesitation. Then Brad stepped in since she had moved several mattresses. There was one mattresses I particularly looking at a little more than I wanted to spend. Brad worked with me on that. Zadar made the comment how lucky I was that he was there that Day. Then all three helped with the mattress cover. There's cover protection I believe it was for TEN years!! They also mentioned their great return polices if I wanted to return it.

Within 30 seconds looking at a mattress I heard a voice behind me ask me if I would like to try it out with him. I turned around and there was a sales associate laying across one of the display mattresses with his hand on his hip and head resting on his other hand looking at me. At that moment another Sales Associate walks up and asks what mattress I was interested in. As I explained I wasn’t 100% decided he told me I was wasting his time unless I was going to purchase one that day. Both unprofessional and inappropriate. I will NOT be doing business with this company and definitely NOT recommend to anyone.

We went to Mattress Firm in Saginaw Michigan. The guy that sold us the Mattress pulled a bait and switch on us. He sold us a used Mattress never telling us about it. When I called he just hung up on me. Never have I been so upset in my life!

I am on my second mattress with this place, which (of course) means I’m stuck with it. I’ve been sleep deprived and tired since I had this mattress. Pain is my alarm clock each morning and I’m exhausted all day and it’s hard to get anything done. I’m glad everybody made their commission and all but I wish somebody knew what they were talking about. I told about have sciatica, doing static posturing all day and I got this new mattress and now I have shoulder pain. Awesome. Let’s just add a new pain. I won’t be back here.

I hate that I bought this at the state fair. When explaining the 120-day policy I was told I had NOTHING to lose. That was a lie. They will not refund the base even though this one was set up with a bent leg and not working. The mattress they showed felt 100% softer. The sales rep has given me nothing but a hard time trying to return the bed. I feel so lied to and cheated by this company. I can see the negative reviews and wish I had checked before purchasing. What a lousy experience, bed, and company to do business with.

A few months in, the mattress started giving us back aches. Filed a warranty claim but they said that the measurements fits a body important. (We complained about lack of back support...) Bottom line, they have us 20% discount on a new mattress, but no way we are going to buy there again.

If you like chemical smells for months then buy from them. You cannot send it back. They will not return. Waste of money and giving my bed frame away. Buy local and see what you are buying before you purchase.