Mattress Firm Reviews

Ty really came thru for us! He listened to our questions and concerns and satisfied us on both accounts. We bought an extra-firm queen mattress. He gave us a great price and threw in some freebies for us as well. Ty sweetened the deal. We had delivery on the day specified. The guys set it up and left no mess. Best experience I've had buying a mattress. Ty was the reason. He definitely "scored" a TD for us!

A couple weeks after my Beautyrest mattress was delivered I discovered that it came with a bonus, bed bugs. Fortunately we were able to eradicate them before they became an infestation. A year later a canyon 4 inches deep and three feet long formed. Most likely because the fasteners holding the coils together failed (educated guess). They declined the warranty because I had three slats instead of five. The mattress is on top of a box spring that fully supports it. The box spring is in perfect condition with absolutely no deformations. Again, the mattress is on top of the box spring. The box spring is on top of the slats. There is absolutely no possibility that the number of slats affected the mattress. NOT POSSIBLE! They used the slats as an excuse to weasel out of the warranty. This is unacceptable from a company that is supposed to produce quality products.

They will sell you a junk product and not honor the warranty. I wish I had done more research on the company. Now don't have a bed because the legs fell off of mine. Seeing all the negative reviews I feel like we should all sue or at least call Consumer Protection.

I purchased a premium Serta I Series premium mattress in 2023. There was always a sensation of the mattress rolling you out of bed because support on the edges is not adequate. It finally became intolerable. I submitted a warranty claim. Mattress Firm required verification of my warranty claim through taking photos and demonstrating sagging of the mattress. Obviously memory foam is one issue, but inadequate edge support and warm springs is a second one.

Went online to order a box spring for a pick up at the Rocky Mount North Carolina location. Once the box Spring was picked up brought back to my home for bed assembly. We had the better assembled and I happened to see the one corner of the box. Spring is all torn up down to the wood that apparently it had been dragged apparently for quite some time due to the damage. The bad covering the box. Spring is also torn about halfway down. As just more evidence that the mattress has been dragged. I've called the store numerous times in the weeks since I've purchased this. Nobody ever answers the phone. You always get voicemail to leave a message for a call back and they won't call you back. I call customer service. Don't have any satisfaction there. Get somebody else on the phone and she said, "Do you want me to put a message out for the district manager to give a call?" I suppose it's explained to me What that will do for me...

In store staff was great, however the product not so much. I purchased the Posturepedic Plus Hybrid High Point 14" Firm Mattress - Prime - King. It was $2,500, and I thought I was making a great investment. However, I was wrong. The mattress did not hold up well, and is everything but firm, especially when it comes to lumbar support. I ended up with months of back pain before I started sleeping in guest bedroom with different mattress. Back pain resolved. They offer a 120 night sleep trial, and the mattress will probably last that long but not much after that. I decided to make a warranty claim. I took the time to break the bed down to show photos of the mattress, support system (which was great) and box springs (which was also purchased at their store with their recommendation) then submit warranty photos.

Our Mattress Firm sales person Skyler ** was very transparent and easy to work with. The delivery with Stephen and his associate was handled smoothly and professionally. So far, a very positive experience.

Defective products, warranty not honored or you have to pay 250 per defective unit. You'll have to pay extra for the company to bring new product to replace the defective and the cost of the shipper as well. If you got a zero percent deal and need to use the card you lose the rate. The process for a claim is super frustrating. The credit company Synchrony is not much help either. Not getting anywhere is a refund. You won't get a sale or deal with an exchange either. The company is nothing but dishonest and Fraudulent. You'll be left with defective products that you have to pay extra for to get replaced. Est. 1000 dollars extra for exchanging.

I'm DIANA, I GOT A BED IN SUN CITY CENTER Blvd. A NICE MAN NAMED TIM REALLY WENT OVER AND BEYOND TO HELP ME WITH MY ORDER. I AM VERY SATISFIED 😊 They put my bed together for me which meant a lot because I AM in a wheelchair. I recommend everyone to go-to MATTRESS FIRM!!! They really did a wonderful job. At the store delivery and setting up the bed I got!!!

Well they saw you a garbage product and then they make you wait a long time for them to fix it even though the product itself is just crap and cannot be fixed. But they're not going to offer you every fun. No. They're not going to. They're going to make you wait and wait and wait and wait with no bed. So if you feel the way that I feel you should reach out and perhaps we can all come together and fix this problem.

The delivery guys showed up and told me their truck was too big and they would be at my house until 10:03 am to talk with me. At 9:57 am, I made eye contact with the delivery guy as I walked down my driveway. He jumped in the truck as the driver sped away. I called to tell them I had two pickup trucks and two workers at my house to help. The dispatcher told me they would return in one minute. The delivery app set a pin on the truck, which was parked literally in my backyard! They stayed parked in the truck for at least 20 minutes, while the dispatcher told me the truck was too far away to return (it was parked in my backyard).

Great experience today with the delivery of our new mattress and frame from Mattress Firm. Isak ** was professional and kind!! On time and did an excellent job. He was quick and considerate of our home and worked hard.

I purchased 2 mattresses, 2 mattress bases and an adjustable base. The people who delivered the mattresses had no idea how to set anything up or we were sold the wrong size. Never got a clear answer. Sent one base back with the delivery drivers. Found out the adjustable base won’t work with our frame. They left it for me to set up by myself which was not possible for me to do alone, heavy and complicated. The people who delivered assured me that I’d have no problem. Finally got the adjustable base set up and it only works intermittently. Can’t file a warranty claim because it requires a picture of the base and I’m not strong enough to lift the mattress off of it. I called the store and an unhelpful employee just referred me back to the website. I’ll never buy anything here again. Nothing but problems.

Went into Mattress Firm in Muncie Indiana. The guy there would not show me anything but a 14,000 product. Why would anyone spend 14,000 on a bed. Needless to say, I am never going back. There were more options there, but her refused to show me anything else.

Edgar ** was very nice and patient with us! Great service and delivery and took our old mattresses and waited for us to be out of our rooms before starting the procedure. Thank you for the help, him and his partner were very nice.

We ordered mattress. When we placed order we were told 9 weeks for delivery. We agreed and paid full amount. After 9 weeks we received a call saying your mattress will be delivered tomorrow. You are number 6 on the route. We waited all day. Finally called customer service. Gentleman named George from local store said let me find out and let you know. Hour passed by and no word. So we called back. He said he has not heard from warehouse. We asked can you call. He said I don't have their phone no. I can only send email. Next day they said your order is cancelled.

Purchased a mattress and adjustable base with warranty and the bed is now sagging. They said that it is a common issue but not covered. I will not recommend to another person and see them get this type of service

I purchased a Purple Mattress. 10 yr warranty. After 6 yrs spring broke through causing rip. They voided my warranty due to defect in mattress causing rip. You will never find anyone to speak to in warranty department. Email with no reply is all you get. Store can't help either. Not accredited by BBB either. I will never shop at Mattress Firm ever again. Try and find someone to contact in warranty dept I challenge you.

We went to Mattress Firm on Independence in Springfield, MO to purchase a queen mattress for our guest bedroom. Scott was very knowledgeable and was able to guide us to mattresses to try out given our preferences. We are very happy with the customer service as well as a sizable discount. Give them a try. We'll be back to update our California King bed one of these days.

Based on an online ad I decided to buy a Sealy Posturepedic® Elite Hybrid High Point II 14" Soft Mattress King from Mattress Firm. Long story short, the price at the store was higher than the price on the ad. I wanted it though so I bought it anyway (it’s awesome). But it bothered me that the ad was deceptive so I wrote an email to Mattress Firm corporate. Two days after I sent it they called. We had a great conversation, they made a couple of good points, I made a couple good points and at the end of the call they said they said they could see my side of it and sent me the difference. I am impressed with their response, most huge corporations wouldn’t bother.

Purchased a $4000 Beautyrest black plush pillowtop. When delivered I called the store immediately because I just could tell this mattress had been used. Tags were hanging off and corners were bent down. The mattress rather than being firmer than the one in the store, was much, much softer like it had been broken in. I tolerated it for ten days but my already inoperable back was getting worse every day. I requested a refund and my salesman arranged pickup no problem.

It's really annoying to discover that warranties exclude floor models, display samples, or clearance and outlet bedding. Regardless of where the purchase happens, a brand should back its products. I bought the mattress on 07/06/2017, and it cost over $1,000.

You cannot trust all of these reviews. Before I filed a warranty claim, I read how difficult it was for The Mattress Firm to handle PURPLE complaints. Turns out this was Bull**it! My issue was handled in a most professional way, not problems at all. Offered great choices of replacement mattresses since I did not want another PURPLE. Made my choice, scheduled delivery and everything went smoothly. Delivery was professional and on time. To cap it off, they threw in a pillow since my choice did not come up to my allowance. Great firm, highly recommend them!

Hi there! Had a good experience with your sleep expert Matthew. He gave us a lot information about mattresses, how we can choose right one, helped made right choice and finally did all paperwork. I didn’t know, how many efforts need to be done before, but all information was helpful and we got our mattress just on next day! It was amazing. Most important - we can tried products just our hands in your store. Most products what we buying today - just blind purchase, a lot of just returned. I don’t like it. Why I prefer live store. Thanks for your business and special thanks, Matthew. God’s blessings!

NO STARS! Do not buy from Mattress Firm. My husband and I recently visited a Mattress Firm in hopes of finding a replacement mattress but also wanted to compare a purple mattress with a Sleep Number. We received our quote and decided to purchase two Purple pillows as the salesperson reassured us that if we didn't like them we could return. Well, you know the end of the story. Despite Purple's return pillow policy, Mattress Firm does not hold to those same standards. We were lied to and after two unrestful sleep nights we are now stuck with 2 pillows that cost $437.24. Shame on you Mattress Firm and of course shame on me for trusting a salesperson.

My experience at Mattress Firm was below par on all levels. My price range wasn't respected and I was treated like a child. The manager at the store, Craig, is very pushy, condescending and cold. He is only concerned with the "sale" and his little Google reviews. The bed I purchased was a Sealy with the lumbar support. I have never experienced back pain in my life and the lumbar support when lying on the one I have in my home has a hump in it that hits below S1. This mattress comes folded in a box...and I am expected to walk on it every day for 60 days?

The worst customer service in the world. They put you through hell to get your money back for an order cancellation. They refuse to speak with you and only use chat AI. Don't buy from Mattress Firm. You will regret placing an order.

I purchased a mattress and frame and paid 150$ for set up. I made the purchase on a Friday. I was promised delivery on Saturday. No call no show. Then I was told Sunday. They gave me a 12 hr. window. They showed up at 730 pm. They refused to set up the bed then the delivery team went back and told their boss that I said Racial slurs to them. Now I'm out the 150 and I have to hire someone to put it together.

Had a good experience with the store manager. He helped me find a line of mattresses that worked for me. If I just rated the store staff, I would give 5 stars. The delivery I rate a 1. They were lazy, forgot my pillows, and made up excuses so they wouldn't take the old bed.

8/21/2025 I purchased a BeautyRest Pressure Smart 2.0 Firm mattress on January 17, 2024, after having back surgery the same month. The mattress is already falling apart and sagging. I unfortunately removed the tag and have misplaced it. Mattress Firm has denied a warranty claim without the tag even though I have my receipt and they have the record of my purchase. It was a $1000 twin size mattress. I understand it's my fault for misplacing the tag, but regardless, the quality of the mattress is garbage for being only 18 months old. I highly recommend staying away from Mattress Firm. The manufacturer told me that Mattress Firm could make an exception in my case but Mattress Firm chose not to. Beware if you happen to remove your tag, put it in a SAFE place.

I am writing regarding a serious issue with a mattress I purchased from Mattress Firm (floor model Purple mattress) at your Port Jefferson location in June. The mattress was delivered to me approximately two weeks after purchase. Within a week of use, I began developing severe bites all over my body. I have since seen a dermatologist four times, and I have now been diagnosed with scabies—something that could have been living in the mattress. I live alone, have no outside exposure that could have caused this, and the timing aligns directly with the delivery of this mattress.

Needed a cheaper firm mattress that hopefully would last a couple years. Did not even last three months. Mattress Firm wants to do nothing but keep your money. They charge a $250 restocking fee. After going through the claims process, uploading pictures and jumping through all the hoops, Then Dan says they charge another hundred dollar fee to pick up the mattress and the remaining can be used to go towards another mattress. In this instance little over 100 bucks. Called customer service. They said I had to wait 129th sleep trial before they could do anything as far as an actual warranty goes. Then she told me the same thing. "Mattress Firm will not refund your money ever." They don’t stand behind their products.

We went into the North Bannock store in Denver and had the absolute best experience with our salesman, Noah. He was not pushy, well educated with anything my wife asked and she asks a lot of questions. He told us that he always takes care of his customers and he did that, he went above and beyond and was so professional and honest. Noah’s communication is top notch. This is our second mattress bought at Mattress Firm and we love them both! Highly recommend your business and most especially your salesman Noah!! Take good care of him!

Bought a Purple mattress for $1500 with a ten year warranty, it started sinking on one side, file a claim they denied right away, even though the pictures I sent clearly show a defect. They seem to always have some kind of excuse to deny your claim.

Store address is 11633 W Broad Street Shop 6-8 Henrico VA 23333. Store Manager is **.The worst company I have ever seen in my life. They deliver to the wrong address and make no effort to correct their mistake. Stay away from this company and complain directly to the Consumer department.

I purchased a mattress at Mattress Firm at 74th Ave. and Bell Road. The mattress I selected was $1100, but was on sale for 50% off so I paid the 550.00. The set up fee plus the tax which came to approximately $934.00. The Mattress had early stages of sagging, so I went to the store in order to make a return and purchase a little better Mattress. The salesman told me that I would have to pay full price for another mattress because it was not on sale, The Mattress I found that would work for me was $1500. They would give me $450 credit and I would have to Pay an additional $650 plus tax, so my $550 mattress just went up to $1150. Absolutely no consideration for the fact that I purchased the mattress at 50% off.

Do not buy a mattress from Mattress Firm. There is no warranty coverage despite what they advertise, market or tell you. I purchased a Beautyrest mattress that sagged excessively after 6 months. Mattress Firm assesses sagging using a test that is guaranteed to NEVER expose any sagging, despite the very noticeable feel of the mattress when using it. It's a farce and they are misleading consumers and will never honor this fake warranty.

First off the store experience was great, the selection on purchasing the mattress was easy. The delivery was great and right on time, and the mattress was awesome. But what I found out later about the free no interest charge program is terrible. So yes it is interest free for up to 8 years, what they don't tell you is there is a promotional fee attached to the bill each and every month. This free is way more that the interest rate fee would ever be. So buyer beware. No such thing as interest free with Mattress Firm.

I purchased a Sleep's bunkie board. Delivery date said next day. On delivery day, I wait and wait. Radio silence. It never comes. I purchased it online. I tried to get support online, and it just connected me to a local store. Local store associate says they are totally separate, but then sets up delivery for me. This is appalling. Why did I have to call to set up delivery if it had a delivery date. Then, after it's delivered, I want to return it. No returns. So much for the sleep trial. Very deceptive and scammy.

Will absolutely never purchase from Mattress Firm ever again. A waste of $300 on a bed frame that came with support bars too short to work, scratched my wood floor and completely broke after a few months.

Salesperson Diane at the Inglewood location lied twice to secure a sale. I called the store to order a bunkie board for a bed frame I just purchased. The next day (7/4/25) I went to the same store to purchase a mattress and the same salesperson Diane assisted me. I explained that I now need a new mattress since my sleep number mattress is not compatible with my new frame. Once we selected a mattress, Diane showed us their adjustable mattress bases. My husband and I were sold on it until I realized it’s too tall for my platform frame and I was concerned about the triangular brackets in all four corners of my bed frame preventing base from fitting inside.

We went to the Mattress Firm next to Carolina Mall. Mike the salesman is very rude & on hovering me.. Asking me about my budget. I told him that I was browsing and I will come back. He lost it. I swear he wanted to choke. He got so angry. If he could pull out a gun and force me to buy. He would. I have never been so scared. I practically ran out of the store. It was so empty I understand why. Mike whatever you are going through please get help!!!!

I placed an order on 7/28/25. Expecting delivery on 7/30/25. I did not get a call evening before for delivery window. So I started calling customer service. Could never get a human on the phone. So today 7/30 I had to tell automated service I want to place an order, which I didn't but I got a human...imagine that. I was told I didn't get a call last night cause item is OUT OF STOCK. So of course I now have to wait more than a week to get order. WHY DIDN'T MATTRESS FIRM ADVISE ME? WHY DIDN'T THEY CALL ME TO RESCHEDULE DELIVERY? My daughter took a vacation day in order to be available for delivery and now she's not getting it today. I am very upset and what mattress firm had done is UNACCEPTABLE!!!

My older parents went to Mattress Firm looking for a new mattress after having a Sleep Number bed for years. Dylan was so helpful, took his time with them and had them try numerous mattresses to assist them in finding the perfect one. My dad has had lifelong back issues and since sleeping on the new Tempur-Pedic mattress he is almost pain free. Dylan walked them thru the entire process and took such good care of them. And delivery was seamless. Mattress was delivered quickly and professionally by their team. Can’t say enough positives!! Used Mattress Firm many times and each time was a positive experience.

Buyer beware. You may be told that the mattress you are about to purchase has a 10 year warranty. Don't believe it. My mattress was slept on approximately 7 times, as it is a guest bedroom mattress, and it began to sag almost immediately. MF will not honor an exchange. Warranty? What a joke. Rude personnel both in the store and corporate. Before you fork out 800.00 just go to another reputable store. Did I mention the delivery people. Maybe a shower and clean clothes would be a better presentation. If zero stars were an option...

Purchased a queen size Serta Perfect Sleeper mattress with a 10-year warranty. After four years, there was a significant sag on one side. When we tried to get a replacement, they refused because the photos they required showed "stains". That's not why we were asking for a replacement, but they denied with no appeal. Forced to conclude that the "warranty" is just an additional money grab. Will not be using mattressfirm.com or buying Serta mattresses ever again.

Mattress Firm has no actual online company. This is fraud. Had to file a fraudulent charge claim with my bank to recoup my loss when they never sent the product. This is not a legitimate online company.

Customer Service in the store was great. Their delivery system is awful and outdated. Spent an entire day waiting for my delivery. System shows all day that we are delivery location 11 and they are currently at location 11. Will not buy from Mattress Firm again.

Bought mattresses at Pittsburgh/Waterfront 6/8/25 and still haven't received the set. First delivery was late and the bed frame was damaged. Next delivery was to be July 9th but, no one calls with a delivery time. We call and ask for a time and all they do is say they will call or text back and never do. So much money for so little service.

George A. I was looking to purchase a new mattress to replace my old one. My wife and I decided to try Mattress Firm of Sayville New York. We wanted a mattress that was comfortable yet it would still support our back issues. We tried the pressure Smart 2.0 Lux Plush Pillow Top Mattress in the store, and it seemed like the right fit. It was a king size with 2 twins and deluxe adjustable base. We had it delivered on December 11Th 2024. After about 4 weeks we were not satisfied with the twin beds (king) as when we would roll over in the bed we would end up in between the two mattresses.

I had to give 1-star since there is no zero here. I ordered base and mattress on June 28th. The base was delivered and the mattress was promised to be delivered by July 2nd then they moved it to July 4th without notification then to July 6th. Today is July 7th. There is no courtesy call, no message. No information. We keep clicking on the "Track delivery" order which gives varying messages - "no information available regarding delivery", "order cannot be tracked", "contact your local store". We called up the local store and they said, "We cannot do anything. You have to wait for the delivery and the order cannot be cancelled". Since 6 days we are sleeping on the floor and airbed experiencing backache and body pains. Not sure when it will be delivered and how this will be resolved. Worst experience ever.

Terrible quality mattress -- terrible customer service -- Our mattress had an indentation, where apparently, it was used as a demo or they put something heavy on it for extended period of time -- We asked for an exchange within the period of time they advertised for exchange and they said send us pictures -- We did as asked but it's hard to show an indentation in a picture and how it gives way when sleeping on it -- We asked that one of their representatives (as advertised on their website) come out to see for themselves and they said they did not have anyone to do that. BEWARE OF THIS COMPANY AND THEIR PRODUCTS.

I wrote a 5 star review about 2 months ago when The Bedframe quit working, I bought a Black Mattress 9 months ago, We have slept on it Maybe 45 times, THAT'S IT, We had it delivered to a New Home we are building as soon as we got the A/Cs put in, We live in Fort Laud, House is in Punta Gorda, So we only go over maybe 3 days every 2 weeks to keep track and make changes, I weigh 188 lbs., My wife 117. The mattress is sagging in the middle where you sit to get in, I am In SHOCK that a 4000.00 DOLLAR MATTRESS that has only been slept on maybe 40 to 45 nights is sagging. I am Just Blown away, It's Sunday Night, I came home today, was there 3 days. I am calling store in the morning, They did great when the Motor went out in the Frame after a week, Let's see about a saggy 4,000 dollar mattress!!!! I will keep you informed.

Was lied to. Was told my purchase would be delivered the next day, next day came no delivery. Called the store to inquire about my next day delivery, was then told it would be 7-10 days, their answer to the delay was "We gave you a discount." Money was not a factor. The delivery date was the factor. I asked three times about next day delivery and was told all three times "YES". Will NEVER go to them again!!

I'm a first & last time Mattress Firm customer. My Wife & I spent almost $2k on a mattress with 5 year warranty in February of 2023. Her side of the mattress is going flat, I contacted mattress firm, went through the whole warranty debacle (uploading pics, reason etc; ) & I get an email saying they can't honor the warranty because the mattress has a stain. Like really? So I buy a new car & it breaks down in 2 yrs but they won't honor the warranty because it's dirty? Oh no.. They lost a customer plus I made sure all of my Family and Friends knew what mattress firm is all about.. BOGUS!

DO NOT PURCHASE FROM THEM. I paid 3000 USD for a mattress based on their warranties/guarantee. Purchased Stearns and Foster king size. The sides do not hold up and I slide off the bed. Go absolute nowhere with customer service. Told them to kiss my butt. Am buying a new mattress (not from them) and not this brand. Don’t walk, run.

My husband and I purchased a mattress from Mattress Firm in 2022. Like 3 years ago and I have been having back problems for like months now. I called customer service to ask about the warranty and was told. If there is no physical damage and we are just in pain due to the mattress that's our problem and we have to just deal with a mattress less than 4yrs old that we spent over 3 thousand dollars for. Please make that make since to me. I think this is ABSOLUTELY Horrible and I will tell anyone In need of a mattress look somewhere else.

The people are nice enough but the mattresses are lacking. Received one and it didn't work for us so they switched it out and now it's the same. Very disappointed. 2600 down the drain. We lost everything during the hurricane Milton and had to rebuild or home and purchased new furniture including a mattress for both bedrooms and got rid of them and went to Mattress Firm. We would have been better and cheaper to keep the original mattress. We are very disappointed.

Purchased a Beautyrest black because I loved my previous of 10 years. Was told I could exchange the firm for the softer if I didn't like it per Melanie in Spokane and it would be an even exchange. Didn't like it. I had to pay almost 1k for the exchange, even though I could see online the price did not go up. Received the new mattress and was sagging within a month. It's been 3 years now and would not buy from them again. 5k for a mattress. Was told to jump up and down in the middle to redistribute it. Sorry, I'm 70. Never again. My other Br was better than this. Awful.

Bought a $200 comforter online. Decided I didn't want to keep it and tried to start a return only to discover they designated the purchase as "Final Sale - No Returns." There was no indication on the product page or at checkout indicating I would not be able to return. It wasn't until I received my receipt AFTER PURCHASE that I was given any indication I would not be able to return. Shady business practices by this place.

We couldn't be more satisfied with the service from purchase to delivery! Denise was great at the store. Our delivery team were amazing! Thank you so much! I would recommend this company to anyone! Great service!

Don’t buy anything from Mattress Firm! I ordered a $300 comforter and when received the quality was terrible. You’re better off buying at AtHome or TJMAXX. I tried to contact them which was a mission. There is no form of contacting corporate. They make it difficult on purpose. I wanted to exchange or at least get some of my money back to put towards something better since they don’t do returns or exchanges on comforters and they made it impossible to talk to a human. Now I am stuck with this expensive, cheap quality comforter which I will never use and hate.

Corporate Mattress Firm does not honor their warranty claims. Customer service determines a claim based just on pictures alone. What a way to run a business. Please don’t buy anything from this firm.

I walked into the Oro Valley store, not knowing I would actually buy that day. I was warmly greeted by Lisa. I told her all the requirements for a desired mattress (among them, handles), and she was able to find one to fit them. She assured me an easy return/exchange if the mattress wasn't right for me (didn't have one in the showroom for me to test out). I was notified the night before delivery day of the time frame (2 hours) and Hector and Alberto were there on time ... And very friendly, efficient, and professional! Thank you to a great team (and loving my mattress at this point!).

The 3rd bed I bought from Mattress Firm is defective. I fight to keep from falling off the bed at night because of a high spot in the middle and low spot on the side. I submitted a claim but it was denied. The bed is about 6 months old.

The store in Homewood IL. Amy and Brian were great. They explained and showed me everything I needed to know about the mattress I purchased. Great customer service and went out of their way to get my mattress home. Thanks again. Artemia

My name is Judy **. I purchased a mattress from the New Jersey store in Hasbrouck New Jersey Hasbrouck Heights in December 2024. In April of 2025 I noticed puckering of material on the bed. I called the warranty claims department and was told to submit pictures, which I did. I received an email stating the pictures were not showing the defective area, so I submitted pictures again. I went to the local Paramus store and sought the assistance of a “store manager” who got a broom, put it on the bed, and told me to use the ruler to show damage. I went back home, very frustrated and did as I was told by the manager. The next day I again received an email saying “the photos were not efficient”.

I tried to go in store to order three mattresses. The employees were busy with customers and barely acknowledged us. So we went home and ordered online. One of the three mattresses shipped and the other two are missing. I used the chat feature to seek help which was a waste of time. Useless. They made me call the store to seek help. I called the store and the person answered clearly annoyed, told me she was with a customer, told me “they” route us online customers to in store people instead of a call center, and she may not be able to find my order anyway but she will call me back later. Corporate needs to get it together! Overwhelming your employees which in turn overwhelmes your customers is poor customer service.

I came to Mattress Firm willing to spend a significant amount of money on a high-quality product. At the Hillsboro, Oregon, store, we met Sarah and found her to be a true professional. She asked us the right questions to determine what we were looking for and what we hoped to achieve with a new bed. She provided us with multiple options, along with a complete explanation of each, and she wasn't pushy in any way. The follow-up communication was perfect. The delivery team was led by William, who did an excellent job installing the bed, explaining the operational options and asking if I had any questions. I am completely satisfied.

This was my first experience buying a mattress from an upscale mattress store and it was a fabulous experience. Richard and Tamara were incredibly kind, informative and professional. They helped calm my apprehensions about the big investment I was about to make, helping me feel so comfortable with my mattress choice. I ended up choosing one of their Sterns and Fosters and let me just say, this mattress is a game changer. I will finally be able to sleep soundly without getting overheated during the night. I appreciate the great service I received and I also appreciate the good quality products they had in their store. I highly recommend.

I feel the Mattress Firm purchases I made are almost the most stupid spending I have ever done in my life. I bought a BeautyRest king mattress and Tempur king adjustable base to go with it. I felt secure with the promised condition of “free return” if I did not like it. When I did, I was shocked to learn the Tempur base was not returnable, even though brand new. The salesman was quick to show me where I had signed the contract stating the base is not returnable. I trusted the salesperson, and Mattress Firm, that this purchase was in my best interest. Buying a non-returnable base was a terrible investment and definitely not in my best interest! Worse, I then bought 2 Stearns & Foster twin mattresses (more cost than the king mattress), …and…2…more…Tempur…bases!

Donna was the sales person who sold the mattress to me. The mattress delivered was too short for me. I will argue that it is the duty of the sales person who is supposed to be the expert to inform the customer about lengths, return fees etc. In this case, she did not. Besides, if both lengths are the same price, why would a taller person pick a shorter mattress?

The warranty is terrible. Our bed has runs in the material and breaking down. Thought bed will come to holes eventually!!! Over 3000.00 purchase!! Will never buy from them again. It’s clearly that the material is defective! We work in furniture. Know when material is defective or poor quality! May I add the bed is also now discontinued!! Hmmm!! I had bought two beds from Mattress Firm but ours is only one poor quality and 3000.00 price tag and no help but 30% off another. What a joke!!!

It’s a complete scam. The mark up is 3x what the crap they sell is worth. I attempted to get a warranty replacement on a 1300 mattress and couldn’t. The requirements were about 15 photos and required me to move the bed and lift the mattress. I took off the tag so I’m screwed. I called the manufacturer and was told the mattress was 400 when I paid 1300. Joke's on me!!! I’m only writing this review to help someone else so maybe they won’t get ripped off.

I purchased a brand new Sealy Silver king mattress exactly 1 year ago for just about $1,000, on sale from $1,500. By month 8, the entire mattresses internal springs, cushioning even the seams had fallen apart, CHEAP, CHEAP, CRAP!! I went to my local Mattress Firm location to complain, and get some kind of refund, I mean, LESS THAN A YEAR!! Is all it lasted. The manager of the store told me if I was lucky, I might get a partial refund, but only store credit!!!! Why would I even spend another cent in that store.. She then tried to up sell me a $3,000 bed with all bells and whistles. ARE YOU REALLY DOING THIS??? Was my only question to her as I walked out the door. DO NOT BUY ANYTHING FROM MATTRESS FIRM!! REFUND MY MONEY PLEASE!!

If you choose to use this company, I urge you, go to the store and speak to a professional. Do not speak to the online staff, I repeat, Do Not speak to the online staff. I’m speaking from experience, the online team are revenue hungry and don’t give a damn about what you want. If you choose to go through the online customer service, it’s at your own peril. I urge you to go and speak to a human in store, it will make all the difference, and all the difference is your back, neck, shoulders, knees and overall stress levels. The online staff have no idea what they are talking about, all they see are dollar signs. Also worth adding, if you do return your mattress within the allotted time, the company has a $250 restocking fee, but the online staff will conveniently forget to mention that. Good luck!

Mattress Firm is a scam. My 83yr old mother & I have been made to jump through hoops just to return a mattress less than a year old that is supposed to have a ten year warranty. In order to return you must send too many pictures of the mattress, the box spring and the legs of the bed just to show the deficiencies of their mattress. The customer service is terrible & seems intent on providing enough red tape so you can’t get the right mattress you need. Run- don’t walk out of this establishment.

While the professionalism of the final delivery team and Lautrice’s intervention were appreciated, the overall experience with Mattress Firm was unacceptable. Operational failures, poor communication, and lack of leadership oversight resulted in significant disruptions to my professional and personal commitments. The corrective actions taken were reactive rather than proactive, placing undue burden on the customer. Absent meaningful systemic improvements, I would neither return as a client nor recommend the company to others.

Purchased a Sleepys mattress from Mattress Firm. What a scam. I was told the delivery was free. That was a lie. It was a $100,00 plus a $5,00 tip. Within 50 days the mattress was sagging badly on the sides. The bottom started ripping off. The mattress was cut small. Not a full size mattress. The mattress was still under warranty. I ask for a refund. I was offered $130,00 and I pay $480,00 including the $100,00 delivery fee. What a complete ripoff. I would have made out better at the Goodwill store.

So professionalism is out the door on this company and they have poor management and responsibility. I bought a mattress and a base we took our mattress because we needed a bed so it would be a week before we got our base so we put it on the floor so a week has passed and guess what they didn’t deliver on the delivery date so I called and because someone didn’t do their job they didn’t pick up the base so they couldn’t deliver. Now they're telling me I have to wait another 8 days to get my base. WTH. Do you people not have managers or someone in charge of this kind of thing. Now I’m on the floor another 8 days.

El Paso TX (Joe Battle store) >> Bought a top-of-the-line Stearns and Foster in 2021. Fast forward 2 years (2023) and the mattress literally tore about 15 inches at the seam on one of the sides. Go back to the store, they don't make that mattress anymore. Got a Stearns and Foster Hybrid mattress. Decent enough. Of course, you have to pay $ 149 for exchange and delivery. That is in writing, so can't complain. November 2024 (18 months later) and this mattress failed. Got an indention on one side, way deeper than the required 1.5 inches. Got the replacement December 23, 2024 ($99 for inspection of the old one and of course the $149 delivery fee) and I noticed no tags on this "new" mattress.

Stay Away! Shop with a company that has a good reputation and with good reviews. Mattress Firm does not honor their 120 Night Sleep Trial guarantee. They use deceptive tactics and can’t be trusted. They lie. They did even give me a printed copy of the 120 Night Trail but said they did. Be sure to ask before you purchase and read the fine print.

We dodged a bullet by not purchasing at the location on North Decatur. The salesman misled us and opened a line of credit disguising it as “just checking my credit.” Then he set up delivery for products we never agreed to purchase. We were just there to get a quote. When confronted he said if nothing is delivered, they will just close the account which is also not true. I opened a fraud case with Synchrony Bank. I will not be doing business with them and I recommend you do not either. Unethical and slimy like a used salesman.

I hate shopping! I walked into the Roosevelt Mattress Firm store and was immediately, and very warmly greeted by Jerry. This instantly lessened the stress of the task before me. He walked me through all possible mattress choices, including the different frames and bases, he set me up with a delivery date within day of my purchase, and it could not have gone any smoother. With his help I was able to make a GREAT choice, and I love my new bed! Thank you, Jerry!

I purchased two mattresses online for delivery on 1 April. I received two email updates confirming my delivery would be soon (on 1 April). Both messages said I would receive a call the night prior letting me know the delivery window. But I didn't get a call the night before... And I didn't get my delivery on 1 April. When I called to ask why I did not receive my order, I was told there was a mix-up with my address. So, my order was not loaded on the truck that day.

We purchased a Stearns and Foster Luxe mattress from Mattress Firm in January of 2024. 6 months later my husband and I started experiencing lower back pain that increasingly got worse. I saw a doctor that ran tests and no problem was found. We realized that the mattress had developed a hump in the middle and was sagging on each side where we slept. We are sure the sagging is causing the back pain because we started sleeping in our guest room and didn't experience the lower back pain.

Purchased a mattress but found soon that it did not work out like hoped for. (My wife has back problems and the one in the showroom appeared to help when tried.) Spoke to them about returning. Tried others but none would work. The mattress was returned and a credit was issued for the mattress. We had also purchased a foundation and a mattress protector. Along with the two items above, we expected to pay for the delivery set/up fees. We were later billed an additional 150.00 return processing fee and 100 for delivery/pickup. When we reviewed all of the sales documents we signed and received, there was NO mention of any return processing fee. The corporate office is nowhere to be found or contacted to discuss this with and the local store is completely not cooperative in helping solve this. I will NOT pay for costs not declared at purchase. PLEASE, be really careful with this company.

The customer service at the store I went to was excellent. However, I'm highly disappointed that my claim for a $2k+ Purple mattress purchased two years ago was denied due to "stains". The issue I have is clearly a manufacturing defect, yet using a stain on a different area of the bed to void the warranty is maddening.

I had the worst experience with mattress firm in Selden. Manager “Jeff” brought my family to the basement explaining that it was clearance items. We were all good with this. Found a bed we liked. Manager Jeff told us we needed to order it from another location since they didn’t have it. Awesome. Delivered. Little did we know- this mattress was USED. NOT only was it used, it was warped with a huge lump in the middle. Utterly frustrated, we called to do an exchange. Manager Jeff then Gave us a hard time stating this mattress was nonrefundable/ exchangeable but would do it for us as a favor. Great. We picked out a mattress 1k more and set the delivery. Awesome. Delivery guys get there- refuse to take USED/ WARPED mattress STATING THERE WAS NO “tag”. This mattress did not have a tag- and if it did it was gone at the arrival of my residence. Now we are stuck with this warped used mattress because they refuse to take it back. NEVER SHOP HERE!

I would not recommend going to Mattress Firm for the purchase of your bed. Our experience with customer service has been horrible. We purchased our bed with a 10 year warranty. We kept the bed. The entire time we had it encased in the bed encasement. When our bed began having sagging and deep sunk in holes in our mattress, making it uncomfortable to sleep, we filed our warranty claim. Only to be told our claim was not valid because there was a “stain” on our mattress.

I was lucky today. I had selected a mattress from another site and had gotten to check out before I realized their delivery service did not include hauling away the old mattress even though it cost $125. I decided to keep shopping. Found the same exact mattress for $300 less at Mattress Firm with delivery set-up and removal of old mattress for $49.99! The person who helped me via chat was knowledgeable and patient and helped with all details. I recommend them highly.

I love my new mattress. This is my second Mattress Firm mattress. I was at Atlantic Center, Brooklyn, NY, Jerome was fantastic. He was very knowledgeable about all the mattresses on the floor. I wasn't sure if I should buy a new mattress, I had my old one for 15 years, and it still felt good. Jerome explained to me why I should buy a new one, I'm happy I did. I feel the difference. I've been sleeping on it for a month now, and it's wonderful. I thank Jerome, he didn't pressure me, but answered all my questions. I will always go with Mattress Firm. Thanks Jerome.

Got a better mattress and frame than Costco for a much better price. Talk to Sam. The manager. Great experience for us. Nice delivery guys. Fast delivery and install. Wonderful queen bed and frame and cover.

The two men who delivered our new mattress and adjustable bed frame were excellent. Punctual. Professional. Courteous. And they knew what they were doing. Above and beyond helpfulness with really old people (clients). Thank you, well done!

First off, this company is nothing but a lie! If you do decide to buy their Mattress, do not use cash, You will never get your money back. Here is how they operate. If the bed doesn’t work out, they make you upgrade and by the time you finish, you paid for a bed that you did not anticipate the cost! Also, I was told most of their beds are for guest bedrooms. Are you for real 😳. The two beds I purchased were junk. First bed, at 98 pounds, sunk in the bed second bed, different manufacture, same thing, sunk in the bed!, after two days, and then man on the phone, tells me to get a ruler to show him how the bed sunk in, are you for real?

Literally cannot watch the current adds, especially the guacamole one. Any company that want people to identify with these characters is really marketing to the bottom! I never thought about this company, but now would never buy from them.

Buyers Beware!! Deceptive Return Policy - $250 to Return the mattress even though it says you have "120 Night Sleep Trial". Only after having processed my credit card payment was I made aware of this $250 "processing charge" and only because I asked about their "Return Policy". "You may exchange your mattress once, with a return processing charge of $249.99, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress. If you still aren’t absolutely satisfied with your new mattress, you can return it with a return processing charge $249.99, and receive, as a refund, the purchase price of your exchange mattress."

I just purchased today but Brian and Harold were very helpful. Should be delivered in 2 days. Would definitely recommend the High Point location if you need information and would like to make an informed decision.

I am writing to give thanks to Gladys ** at the Hialeah store of 17th Ave. and 49th St. She has been my salesperson a few times within the years of my purchasing my different mattresses for myself and my family. I can’t say enough how excellent she attended to me with her knowledge of each and every Mattress there and what was best for me or my family. I have recommended her before and will continue to do so as she is an excellent representative of your company. Thanks again for employees like Gladys at your store.

David O. at the Medallion Center store was super helpful and knowledgeable. Did not try to steer me to the most expensive product but rather wanted to match me with the right mattress. I would recommend anybody buy from him without reservation.

I purchased a Beautyrest black mattress from Mattress Firm several months ago. Being that it is an extremely heavy mattress, it took effort to put it into place in my new King bed frame. I did not look at the mattress carefully at first to see if there were any flaws. I expected it to be brand new. That was what I paid for. However, a few weeks later I had some red sores going down my back. I have had shingles before and assumed that was what it was. Fast forward a couple of months and no more bites but found bed bugs crawling on the bed covers. On further inspection of the mattress, I see patched-up spots where thick black thread has been used to stitch up some spots. I didn’t notice at first because the mattress is solid black and since the mattress came in a plastic wrapping I assumed it was new. Now I’ve had to hire an exterminator for over $1.5k to treat the infestation. And I’m out the cost of the over $3k mattress!

I went to Mattress Firm to look for a mattress. I informed the salesman that I wouldn’t be able to buy one until my next pay. He said I could make a partial payment. I picked out a mattress and told him how much I’d like to put down. Oops, the entire amount was withdrawn from my account. I was informed he couldn’t do split payments. He did put another form to refund and credit my account 3-5 business days. Problem is I had bills coming out. I was able to delay one, but had two others. Need usual things like groceries etc but can’t do until it’s credited back.

Do not buy from this company!! The warranty is nothing but a sham!! Been getting the runaround since late December on repair for our bed. Planning to take them to small claims court before week's end. Disappointed doesn't begin to explain our frustration!

I recently purchased a mattress from Mattress Firm during a promotional sale. The mattress and base were part of a bundle deal, and I was happy with my purchase. However, after receiving it, I realized I needed a different size and requested an exchange. I was initially told that I would have to pay a $99.99 return processing fee, which I reluctantly accepted. However, despite the fact that the mattress price difference between sizes was originally minimal, they suddenly claimed that the mattress was no longer on sale, making the exchange cost $851.18 more! This is completely unfair and deceptive.

We had a very nice experience with the Mattress Firm in Edina, MN. Our salesperson (Asher) was very thorough and answered all of our questions. We shopped around and found that Mattress Firm offered us the BEST deal from comparison shopping. We ended up buying an adjustable (king) bed and although it hasn't been delivered yet what we tried out on the showroom floor seems to be a great fit.

I shopped at the Jensen Beach store. I was to meet with a specific sales person but at the last minute they were sent to a different store but had called to let the ladies know I would be in. Both ladies were extremely helpful to me to make the right selection. One lady was new and the other experienced and with helping me it turns out that they both learned something new. When I made my decision they made sure that the original person I was to have been with got credit for the sale along with the lesser experienced one. You can be sure that you will be taken care of very well in going to the Jensen Beach store.

My experience found them happy to take your money, happy to talk about a warranty, and I found no warranty truthfulness! I would never purchase from them and I recommend you should not do business with them!!

(Warranty claim experience part 1.) The person working has no patience for someone that grew up riding the short bus or anyone slower than him. I did not know I needed to bring in a piece of paper for the warranty. I brought in the email that was sent to me. He had me send it to him in an email, and he had no patience for my slowness. He did not know how to use a printer, so he sent me to a library. The library had no problem helping me print out the piece of paper I needed, so then I went to the Park Ridge location where I don't know how to read most parking signs, and I'm not good at crossing streets. When I was 15 I was hit by a Chevy Blazer. I might be slow, but I will still use grammar check to take an hour to give you a bad review.

Review: Disappointing Durability and Warranty. I purchased this mattress 8 months ago, expecting it to last given its advertised 10-year warranty. Unfortunately, it has already developed a 3-inch sag in the middle, making it incredibly uncomfortable to sleep on. When I reached out to the company about the issue, they dismissed it as “normal wear and tear” and refused to honor the warranty. A mattress shouldn’t break down this quickly, and a 10-year warranty should actually mean something. If you’re looking for a mattress that holds up over time and a company that stands by its product, look elsewhere.

This company is awful. They used to be great but now they nickel and dime you for everything. They say free delivery but if you want a window for delivery they charge you. This is ridiculous and for families with busy schedules or families who need to work many hours it is discrimination. I will never go back here again. Buyer beware. We have choices and we should stop supporting ridiculous companies who don’t appreciate their customers.

My wife has had an awful experience with Mattress Firm. It was due to lack of care. Now I watch their commercials and it just shows the company's disrespect and lack of care. A women yelling at a little league game, putting a player down and a guy at a party putting his fingers in deep. The commercials are exactly the philosophy of the company in a nut shell.

We told the salesman our maximal limit to pay for a mattress, and instead of trying to give us information, he made us feel like we have walked into an upscale boutique with our pajamas on. His attitude made me decide that I would never spend my money on anything he sells. Being older myself, I love the idea of older people staying in the work force, but age is not an excuse to be condescending and uninterested to make a sale.

We bought a split mattress with adjustable base. After 2 days we knew this bed was not working out so we called the store in ontario, ohio. The salesperson had stated the base could not be returned. We asked this salesperson if we could return the entire bed before we purchased and were told yes no problem. Now we are stuck with a queen adjustable base that is worthless.

I bought a mattress. Everything was good until after a week. It started to bulge on both sides. I put in a claim. They told me it was because of my box spring. I wish they would have told me I needed a new one when I said that I had a box spring.

My husband and I went to the Mattress Firm in Gainesville, Ga in November 2024. The sales staff were nice and welcoming. Renee, our salesperson, was personable and listened to us. Renee took time with us to show us several bed. We left without purchasing because we wanted to talk it over. We returned a couple days later and purchased the mattress. Renee was able to price match the same mattress we found at another store. Renee gave us a great deal, or so we thought. We purchased the Sealy Posturepedic Plus hybrid High Point Plush. We purchased the plush due to Renee's recommendations and after trying it out in the store. Delivery of the mattress was a good experience.

The bed is great but definitely not worth what we paid. We honestly don't sleep any better although the mattress is comfortable. It's a split king adjustable bed your research before buying a split king! We thought it was the way to go but the mattresses don't stay together. They come apart and this is a problem. Also purchased sheets from them. Overpriced and already showing signs of wear. Also paid extra for a smart bed. It has a massager which is nice but not worth the extra money. The only thing it has been good for is my neck and sinus issues. We definitely wished we just would have bought a decent mattress in the king size adjustable but not split. Just saying I don't think there is any bed out there worth over 7k! And that wasn't the top of the line. We could have spent twice that much. If we slept good every night I would say it's worth it but it was not the answer we were looking for.

I have never bought a Mattress Firm mattress and NEVER will. Their “how do you sleep at night” ads are despicable. They show mean, selfish individuals who promote behaviors that totally disregard any moral foundation. These customers berate children, are nasty and self centered, and show no respect for others. SHAME on you.

Sagging mattress after less than one year. I was told warranty was voided because I didn't use 5 slats, I only used 4. Five seems to be Mattress Firm's protocol. I have had the bedroom set for 35 years and other mattresses and always used 4 slats and never had a problem. Mattress Firm offered me a 20% discount coupon for a future purchase. Twenty percent in New York just about covers the sales tax forget about any discount on the actual cost of the mattress.

I went in the Willowbrook Mall store and a Salesman by the name of Ray really took care of me. A really nice guy. I am really satisfied with my bed. I really needed a good bed and he fixed me up not only once but two different times. He will take care of you. Thank you Ray.

Numerous times when we asked James we were told yes every time. At not point and time were we told that the mattress is returnable but the Smart base is not. Now we $8000 worth of bed mattress bases that we now have no use for. Mind you we have only had the mattress set since January 21st 2025. When we went into the store James met us and would only point to "look at your paperwork it is in there as the policy". "I can return the mattress but not the base".

Mattress Firm customer support and warranty service basically rips you off. Will try to disapprove your warranty over the littlest item and then once you are able to combat that and get a credit/exchange approved they make it impossible not to spend additional money rather than exchange for equal or comparable item. Rather they force you into using it to spend money as you cannot use a "store credit" toward sale items.

Did not get to return, they showed up on the wrong day and 85 yr old mother has to be medically transferred by health aid to other room before they come, but they showed up without notice on Sunday morning when the health aid was not here. Also when we bought bed for mom in December, they set up a double 2 piece king base with 2 remotes which was not what store manager sold us which was supposed to be a Tempur Ergo Smart King 1-piece base but they won't exchange it or give refund. Base has caused my mother to nearly slip off her side of bed. DM Janelle was supposed to contact us but never did. We've sent emails to Christian at the store it came from but no reply. Zip code 92201.

Well I got talked into buying a PressureSmart™ 2.0 Plush 11.75". Paid 1,049, it's not a plush mattress,,,, I have back pain and hip pain. The mattress is hard as a rock,, just got it today 1/27/2025, the store model was a lot softer, I am going to try to see if I can sleep in it for 30 days, should have bought from Mattress World Northwest in Gresham,, they had a better deal on a mattress.

I want to start off saying I NEVER write reviews but I had to on this one. On the 8th of December I returned home from vacation. I had to order a new mattress I did but when I checked my email that same evening I seen that they actually ordered me a mattress topper!!! So I quickly called the online number back and was told I could not return it because FedEx had already picked it up. Which was a lie because it was a Sunday night!!! Smh so I let them deliver it then I would return it to the store UNOPENED, I was told I couldn't do that so long story short I was finally allowed to return it to the store after months of arguing back and forth. I returned it to the store was told it would take 5 business days and today is not the 23rd of January and I still have NOT received my refund!!

We ordered a mattress from Mattress Firm and the delivery team did a wonderful job. They arrived on time and completed everything professionally. We would give recommendations to other customers for their excellent services.

Awesome customer service, not only did Mr ** go above and beyond to make sure we were comfortable with our purchase, but also making sure our concerns were met. I would definitely recommend the Mattress Firm on West Markem Little Rock AR. Ask for Mr **. 👍 👌 🙆‍♀️ 🆗️

Franklin and Kelvin were a knowledgeable tag team for my mattress shopping experience. I had done my research and they listened to my needs and requests. They gave honest responses, were well informed and made this experience easy and actually fun. I did not feel pressured into making a decision and they asked me to do additional measurements when I returned home to ensure I was getting the mattress that would best suit my needs.

Mattress Firm needs their license taken away. They do not follow any policies regarding manufacturers set pricing and will undercut others illegally to steal business. Please close them down. They have no morals whatsoever.

I ordered mattress from Mattress Firm in Dec 2024. Mattress was delivered promptly. However, delivery people did damage to some of my property and I had to submit claim for same. Claim was submitted in Dec but I have still not received the compensation for the damage. I was told they will mail the cheque in December itself but nothing yet. Every time I call their customer service, they did me our claims department will give you call in 24hrs and I do not received any call. And the cycle continues. Their delivery service is a scam and just looting people without providing proper service in case of damages they do.

We bought a Quinn Sleeper Sofa on Monday online, it was delivered Thursday afternoon and Friday we tried to return it but were told we can't after we were told, prepurchase that we could if we weren't happy. So now we have a $434 paper weight sitting in our son's room.

Very good experience! Lady was very nice and helpful, positive and gave us a good deal on two mattresses queen and Cal King. She showed us a good amount of mattresses according to our preference before we finally picked.

The customer service and the deliver were great. However, the pillows I tried in the store did not match what I received and ordered. These pillows were $150 each and I got 2 of them. ($300 total,) I simply called the store I ordered them from to see about a refund the day I received them and they told me that they do not refund accessories. They are $300 pillows and flat. This to me is false advertising and they get to keep my money. Not happy about this. Will not be shopping at Mattress Firm in the future knowing this. Buyer beware. Don't think this is standard practice in sales but the store I purchase these pillow from are at the 2501 S US Highway 27 in Clermont, FL location.

If you purchase a mattress from Mattress Firm make sure you understand the warranty. If you have stains on the mattress they can void the warranty for poor craftsmanship. I have a Purple mattress and it is destroyed in only 3 years of ownership. The sides have split and the springs are sticking through the mattress causing a very poor night's sleep. I know the 10 and 20 year warrantees they say they have are garbage but I thought a 3 year old mattress that fell apart would be covered regardless of staining. The mattress is unusable at that point any how. We even used their employee recommended mattress protector to prevent stains but that product was also garbage. Go somewhere else that might have a better warranty. They make this warranty this way to ensure they never have to cover a mattress. I will contact purple as well just in case they have more integrity.

I purchased a mattress with Mattress Firm. I did not buy the extended warranty. When I called with a problem they would not even talk to me about my issue. I would not recommend buying anything with them.

Steven **. Attn; do not buy from Mattress firm. Absolutely terrible customer service. We bought a Vectar mattress from them in Las Vegas, 12 months later it's sagging, they charged us $80. To send out a company to inspect the mattress, the inspector found that it was indeed sagging, but claims it's normal? After 12 months ?? That's not normal. We called Nectar directly, they said if we had bought it directly from them it would be covered and replaced, but mattress refuses to do anything to help us. We are caught in the middle with a defective mattress after 1 year. Stay away, save your money.

Worst warranty ever. 11 months old adjustable base doesn't work and $3600 dollar mattress is wore out and the claim process is horrible, say they do not have a rep in my area. What a wasted $5500 dollars for 11 months

The store manager was nice enough to allow me to make monthly payments until the mattresses were paid in full. After the final payment was made, a delivery date was scheduled a week before guest were to arrive. The mattress foundation was delivered from Jacksonville, FL and was wrapped in plastic- which was fine. When the plastic was removed there was a large tear and would need to be replaced. I contacted the store manager and he requested a new foundation. It took two days to receive the new foundation. When the new foundation was received and replaced the damaged one it was worst. The foundation was covered with very sheer garden fabric that was torn, staples were not completely securing the fabric, corners of the foundation were not covered and protected.

Three years ago I bought a Simmons BeautyRest from Mattress Firm. It immediately starting sagging wherever I slept. You can see it & can definitely feel it. A few months ago I went thru the process of what they require when you file a complaint. I disassembled the bed, uploaded pictures, etc. Even though it sags, they determined it "meets their criteria". I would love for whoever made that determination to sleep on one like it. What good is a 10 year warranty? I was very upset and will never buy from them again & trust me I NEED a new mattress! I'm a retired senior on a small SS income so I guess I'm stuck with a saggy mattress. Not the way to treat a consumer, now a former consumer.

They will find any reason to deny your warranty claims. I submitted a claim on my king sized mattress for sagging that was about 4.5in deep on the side I sleep on. I’ve rotated the mattress many times over the last couple years but that side always sags. I went to the store and asked about the warranty and instructed on how to submit the warranty claim. I submitted everything as instructed and they denied my sagging claim because there was a small stain/discoloration on the mattress. The two things aren’t even related! And I just went in store to purchase a new mattress but after this experience I will be purchasing elsewhere. Don’t trust their practices.

So, here's my review. I've been buying from Mattress Firm for the past 15 years. I love the products and have only had one negative experience with the store on 94th and Western in Chicago. I've always chosen them over American Mattress. Long story short, I purchased a new home in February 2023. I wasn't going to ready to move in until May of 2023, but I wanted everything to be ready for when I got there. I ordered an extra mattress for one of my bedrooms online.... (big mistake) and was told that the mattress would be delivered in a few days. Well, I never got a phone call or a delivery. When I went to check online, it says the mattress had been delivered. Now, I'm wondering how it was delivered when there was nobody at the house and no phone call to set up for someone to be there. I emailed constantly and was told that UPS delivered it. I asked my UPS driver and he said no, must have been a sub. STILL NO MATTRESS.

AWFUL warranty company SERVEPRO which Mattress Firm swears by. I have been waiting for parts since March 2024. I have been paying for a base I cannot use. George swore by the warranty and SERVEPRO cannot service the needs of the consumer. Neither George or his Manager have tried to assist me. I bought 2 bases and mattresses. Once you purchase they clean their hands with the consumer. The only reason they received one star is because you can't post without giving them at least one star. THEY DESERVE -0- STARS.

We purchased a Serta Sandburg mattress from Mattress Firm in February, 2022. After less than three years, the mattress is breaking down. We paid $1100 for it. Serta has a 10 year warranty and we never got the warranty card from Mattress Firm. Serta requires that we file under the warranty with Mattress Firm and were directed to the online site by Mattress Firm. After an hour of taking the required photos and measurements per their website on a Sunday, it was denied within a couple of hours that same day. The denial letter was one with ten different reasons and they checked the box based on improper frame. Our mattress sits on a boxspring that is very stable. Our prior mattress sat in the same bedframe and boxspring with no issues. We got rid of it based on its age (over 20 years old). I would not recommend buying a mattress as they are overpriced and the warranty is meaningless.

Anthony at the Federal Hwy location in Boca Raton was very helpful and knowledgeable regarding the mattress we were looking for.. He pointed out options and gave info about spring coil count and mattress toppers.. We also got next day delivery.. Very happy about that. The delivery men, Nestor and Manuel were as nice as could be, and they made sure to give my dog some attention.. This is the third time I've used Mattress Firm. Great company!

William **, best salesman/sleep expert I’ve ever met!! Made us smile the second we walked in and left with an even BIGGER smile on the way out!! Extremely polite and patient, very understanding, knew exactly what we needed, had the best stories to help us relate and helped us in a way we didn’t know we needed! Definitely the kind of EXPERT you want helping you find the best mattress for you and more!! I can keep going on and on about our experience today at Mattress Firm, thanks to William!

Our driver for delivery was Victor, and he was wonderful! He had amazing customer service start to finish. :) We were so happy with his prompt delivery, and wonderful communication! We were so pleased with him, and would buy from Mattress Firm again because of him. :)

Not recommended at all. If I give it one star it is too much. Unfortunately I did not check this page before buying the mattress. I think the mattresses they sell are old. I spent more than a thousand dollars buying a firm mattress and in 5 months it no longer works, Beautyrest brand (supposedly a good brand). The answer they gave me about the warranty is that it does not apply when the mattress sags. If you ask someone to inspect the mattress you must pay a fee on your own. The company offers you a 40% discount for the purchase of another mattress. It would be very sad to spend money again buying in that store whose products are of poor quality. I thought it was a serious store.

I ordered 3 mattresses at the East Boca Raton, Florida location 10 days before delivery. While placing the order I specified to the salesperson that my building requires COI & Workers Comp for deliveries. Soon after I made this known to the manager so that there would be no denial of delivery. I spoke with the manager, Shawn a day prior as I was told by my concierge Mattress Firm delivery had not supplied the necessary paperwork required. The morning of the delivery I was called again, NO paperwork from Mattress Firm.

Not impressed with Mattress Firm. Ordered a new mattress on black Friday and it said the label for shipping was created the next Tuesday December 3rd. It's now the 11th, almost 2 weeks since ordering the mattress, with the mattress still not have left the store. The first time I messaged customer service about a week after putting in the order and they said to wait a week and get back to them the next Tuesday.

I will never buy another mattress from Mattress Firm. When my Serta Mattress began to sag, I submitted a claim under the warranty. After a frustrating two times of submitting the claim because my pictures were never good enough, the claim was denied, due as they said to normal wear. They make the warranty process so daunting and probably have no intention of fulfilling it. Most people probably give up because of all the pictures they ask you to submit. I will never buy another Serta Mattress or go into another Mattress Firm Store.

Had a complaint 2 hours after delivery and was to per store to file against the Beatuy rest mattress for defective workmanship, no customer service after the sale, will never buy again, beware. Sorry struggling company!!!!

I am a just a layman with severe injuries from an Auto accident looking to NOT sleep on the floor anymore but enjoy a restful night on a quality mattress. I made a purchase that I thought would come in a box but was just a mattress all out therefore I had to return it and get in touch with Customer service to help me purchase a new one that is in a box. I just want to say that the difference in service and communication between Klondie - who was a 10/10 and Aubrey who is 'just tired!' is like night and day. Aubrey in my candid opinion needs a break from all the customer enquiries. Instead of a nonchalant, uncaring attitude and cold demeanor when chatting, let her have a break. It is just my kind review. So disappointed and wishing that Klondie can call me back because she selected the best mattresses for me that are within my budget. Thank you Klondie!

Mattress Firm's unethical business practices. We paid white glove delivery. They sent independent driver that damaged our property entering our home. The delivery men were aggressive, refused remove dirty boots, damaged our carpets & walls. MF denied responsibilities. They sold white glove delivery! There was nothing white glove about it. Do not use them.

I first purchased a memory foam online with a 'Lea' via text that didn't work for me due to my physical condition! I attempted to contact 'lea' who then handed me over to texting with a 'Jack' when I wanted to exchange the memory foam mattress for the one that 'jack' suggested, and was told it was less expensive and that my mother could expect a refund credited to her green american express card that would be a little less than $400.00 within 7 to 10 business days! I just called Mattress Firm and was told that my mother Would not be getting a refund of any amount because there was actually a fee of $99.00 for exchanging a mattress, and that I should contact 'lea' or 'jack' because "The company does not operate in that manner, and I'm sorry ms **!"

We purchased a Serta plush pillow top. I did know what I wanted as we had a serta built in pillow top before. Although it was a top pillowtop it felt very similar to the first one we had. I had been experiencing extreme pain on the mattress we had purchased online (a box mattress). Worst we ever had. The serta has significantly elevated the pain and I recommend this mattress highly. The salesman was polite and helpful in the sale. Easy transaction and had the new mattress delivered in 2 days. Very pleased with the purchase and the delivery. Go buy it!

I just saw the most disgusting commercial I've ever seen in my life. It's of a mother bullying a handicapped child because he has a handicapped arm. And when asked how she sleeps at night she says, "Oh I sleep really well because I sleep on a Mattress Firm mattress". We may live in a time where some people are being rewarded for being bullies. But I don't have to give my money to that. I am just about to buy 2 queen size mattresses and 4 twin mattresses. I will not be buying them at Mattress Firm because of this stupid commercial.

I bought a mattress in Mattress Firm. The condition of purchase was that they take away the old frame. I asked 3 times - the answer was affirmative. When the mattress frame was delivered, they flatly refused to take it away. I was told that they never take the frames away, and workers who sell mattresses are engaged in deception. I am an unemployed disabled person. When he turned to Mattress Firm- all their response was-sorry.

I am very disappointed in Mattress Firm and their affiliates. The remote is no longer working for our bed and Mattress Firm is unable to offer parts and their affiliates, in this case, Legget & Platt, make it almost impossible to get them the information they need without taking the bed apart. This is ridiculous and very unprofessional. If you want to make sure to use customer service in the future, steer clear from Mattress Firm.

I bought a mattress from Mattress Firm 2 yrs ago the same one I had bought from Ashley Furniture 8 yrs ago. I only replaced it because it was 8 yrs old. Nothing was wrong with it. It said new on mattress firm's site but after 1 yr it got a hump in the middle. After 2 yrs the fabric is torn so bad I have to patch the hole with a fabric patch. They sell reconditioned mattresses without telling the customer. I will never buy from mattress firm again.

I just would like people to know that the Mattress firm warranty is worthless. I have purchased several mattresses from them and they all seem to form troughs within months of using them. Their supposed warranty is worthless and their 3rd party people who come in to measure your mattress are very rude, won't answer any questions and they always say your mattress just has regular use body troughs!!! Don't buy from them!

Horrible customer service. The driver got lost, refused to take directions, no person to speak with. Then they won't schedule a new delivery date until after I have moved 4 hours away. Customer Service refused to make it right despite their failure to deliver.

So what happens if you buy a mattress for over $ 2,500. at Mattress Firm and in less than one year it is found to be defective. Well let me tell you, you are in trouble, just like me. They give you a $2,500 allowance on a new mattress!! That sounds great right. NOT REALLY. It's not really an allowance.. What?? You can only use it for a for a new purchase at list price not their discounted price that you paid when you bought the first one!! So since their NEW mattress (you see your 2500$ two year old mattress is now OLD) not only went up $500. but you can't buy it at the "new sale price" which is always on sale" is $ 1000. more than you would normally pay. You now have to PAY PICK UP AND DELIVERY ON THE NEW MATTRESS. which only lasted you 2 years. What a racket!

I want to start out by saying how great the website quiz was. I answered a few questions, emailed myself the quote, and then went to the store to actually try the suggestions out. Michael was really, really helpful and make the whole ordeal a breeze, along with that quiz! The choices I had to make were really good ones, I’m super excited to begin my new life with a new mattress!!!

I purchased a King Mattress, King Box Springs and Frame from MattressFirm.com for $999.99 on October 5, 2024. Mattress Firm promised delivery on October 13, 2024 with the promise that the delivery men would remove the old bed, box springs and frame and dispose of it all. Further, they contracted to have the delivery men set up the new frame and set up the new box springs and mattress. On, Sunday, 10-13-2024, at 9AM, two men showed up with the bed and box springs, but they had no frame. I asked them where the frame was and they said it would be delivered at a later date. I asked about them how they could set up the new bed without a frame to put it on and they said I could call and arrange for them to come back and set the bed up when I got the frame.

I will never purchase anything from Mattress Firm again and I will encourage anyone I can to not do so either. I purchased a waterproof mattress cover with my mattress and was told it had a ten year guarantee. I purchased it for peace of mind as I struggle with urinary incontinence. I was assured that it would work. The first night I slept on my mattress we put the protector on it and my urine went straight through it and onto the mattress. We cleaned the mattress well, but I was forced to spend more money to buy one that actually works.

Don’t trust Mattrress FIRM. Their warranty is not true. Believe me, you will have a long journey with no warranty at all. And they put so many difficulties there waiting for you to avoid your warranty claim. I followed step by step to submit the claim form, and they didn’t answered for a month, and customer phone call was no response. Finally, they told me instead of the warranty or credit, they can give me a coupon to buy a new one!! I should have 10 years warranty, this is 7th year. The mattress problem made my back hurt for two years. I won’t buy from MattressFirm again. I think, the warranty is not a true story. It is a nightmare for me to waste time working with their customer service team.

My wife and I bought a Beautyrest Black mattress a little over three years ago through the Mattress Firm website. However, after we bought it, I got a message that the mattress we ordered was on backorder with at least a month delay in delivery. When I spoke with an agent, she offered to send a Beautyrest Pressure Smart lux and refund the difference. We agreed to this, and they delivered the Pressure Smart mattress. While it was comfortable at first, over time the mattress seemed to break down, particularly along the edge.

I was excited to get a new bed and Mattress Firm sounded convenient. I was WRONG! They promote a 120 trial for your mattress. My deal came with a free adjustable base. Just the head adjusted. Anyway after 20 days I wanted to return the mattress. I was told or I read that I would have to use the bed for at least 60 days to allow the bed to acclimate to our body. 37 days in or so we couldn’t stand the bed. Tried to return it and was told that there’s a $200 restocking fee and a $99 pickup fee, BUT the adjustable base is non returnable

I was specifically told that the mattress I purchased was fully guaranteed by Mattress Firm by the salesperson. No one told me I was purchasing a used mattress. I WOULD NEVER PURCHASE A USED MATTRESS...WHO WOULD?? A Serta Perfect sleeper, extra firm should NOT sag in less than 3 months, but it did. Over $500 for imperfection. That is NOT what I purchased. Mattress Firm told me that I purchased it from an outlet store. The store I went to was a normal run of the mill strip mall Mattress Firm. NO GUARANTEES if purchased at an outlet store.

I recently had a REALLY frustrating experience with Mattress Firm's delivery rescheduling process. I had to reschedule my delivery due to a holiday restriction at my building, but when I tried to change the date through chat, I was told my order was "locked" because it was already out for delivery and that I needed to call in the next day to request the reschedule. This policy seems needlessly inefficient—if a delivery is denied, it should be easy to reschedule.

I purchased the Basic Adjustable Base. It is so low that the headboard looks ridiculous with it. I was not told that it was an unreturnable item before I bought it. They were very quick to tell me that today when I called to return it! Measure carefully before purchasing this product!

I visited the Bayonne, NJ store for a Queen mattress for my Son. I was helped by Angelica **. Who was extremely professional and knowledgeable of all the mattress she showed us. She cared about our purchase and made our experience quick and easy and saved money. We brought home the mattress and my son loved it. I would recommend MF when looking for a good night rest.

Let’s start from the beginning. It was only the convenience of location as to why I went there in the first place. The store was empty (now I understand why). There was one salesperson who was arrogant but that is the stereotype, so I overlooked that character flaw. He was appealingly sluggish and lazy from his appearance, yet he had zero patience. I am sure you know exactly what I mean, especially if you ever spent more than 5 minutes with a salesman who seemed better fit for couch potato on relief. He insisted that I was getting the best product from what was out there and I was getting a great deal. He had a reasonable answer for sidestepping all of the red flags I saw and questions I asked. He was also quite convincing (as most arrogant people are).

The new bed I purchased is having the same effect on me as my old. I wake in pain every morning in my lower back to where I can't walk. I can't suffer through this bed much longer. Not to mention my husband lost his job and I don't have the extra funds to pay for it now. What am I supposed to do?

We bought our $2500 Queen-sized mattress with motorized bed frame in Piscataway, NJ. We also bought deep pocket sheets and pillows and pillow cases. The salesperson was great, but the service was a disaster. First, we were promised delivery two days before it actually happened and we were told that the installers would be able to fit the mattress into our existing bed by taking out the wooden frame and slats. It did not fit and the installers (who don't work for MF) at first refused to take out the wood, but then did so after my husband yelled and helped with the job. The wood was piled up outside; MF said they would take it away but they never did.

I purchased a mattress at Natick Mattress Firm location. Keith, Eric and the other sales staff were amazing. I made a few changes which took a lot of their time. The mattress is perfect and Keith's input was critical in the final selection. Thank you for your excellent knowledge and customer focused service and support. May your business grow and expand.

We bought a massage chair at the State Fair of OK. Mateo the sales associate was wonderful. He looked up delivery for our area and told us it would be a certain date. We cleared our very busy schedule for that specific date. Agreed and decided to dish out over $6k for a chair. 2 days before delivery he informs us delivery has changed. We weren’t happy, breech of contract. We asked to speak with his manager and the manager immediately copped an attitude w/o even listening to our concerns of scheduling time off for this. He interrupted my husband over and over and didn’t allow us to voice our concerns.

After consulting with a "sleep expert" and waiting for 3 weeks to have my bed delivered and installed, MF failed to deliver even after I called to verify my product would arrive as scheduled. MF failed to send notification that my product was unavailable for purchase and delivery even though I called them on the delivery day. So, I waited all day for a delivery that would never happen after waiting for three weeks. Now Mattress Firm has me waiting for another 2 weeks, for a product that will probably still not be available, from Mattress Firm. I truly hate you people..

First they negotiate you to buy then you take it home and then as soon as you take home and you not satisfied they will not take it back or return or they will charge you $250 for restocking fees. Another word you stuck with it if you like it or not.

There are way too many details to put here. The bottom line is do not trust their customer satisfaction guarantee. Once I made a purchase of the infinity chair that I found immediately at my home did not fit as well as it had seemed in the first 10 minutes I was allowed to try it. I was publicly laughed at and made fun of at their location of which I purchased it. Telling me that I am stuck with it in that corporate won't do anything. I literally was left with no resolution. On top of that, my personal information was in furnished upon. When they had a burglary at one of their stores during this whole purchase and I was personally called by a sheriff questioning me as being part of their organization.

I loved the original service that I received twice. I had to exchange a mattress and this was done on 9/5/24. The accounting between the store and Synchrony is HORRIBLE. The manager is HORRIBLE. I need to wait a billing cycle before getting a credit. HORRIBLE AND MANAGER WAS NASTY!!!

The worst purchase I’ve made in my entire life. That’s no understatement. This bed felt good In the showroom and the salesman was on his game. I was sold a mattress cover that is guaranteed to protect the mattress, however goes through third party. It doesn’t stop stains and a joke jumping through hoops to get it clean. The motors on both beds that make a king don’t work on the bottom and not under warranty. Again 3rd party major expense. $ 7000 dollar piece of junk. The beds separate so easily someone is falling in the crack, so had to order a special piece from Amazon to bridge the gap. Still paying for this junker and will never return to Mattress Firm again. Nothing they say that’s covered is really covered, especially by them.

Do not get fooled by the ‘free’ adjustable rise spring. It is horrible. So sad I ditched my old box spring before thoroughly testing the very uncomfortable all metal spring set. A couple pillows offer much more comfort.

I am writing to address several serious concerns regarding my recent purchase of two mattresses from Mattress Firm Company. Despite the initial assurance of a 30-day return policy, I have encountered multiple issues:

Had the greatest experience at Mattress Firm in Napa with Chad, he really helped me understand the difference in beds and firmness/comfort and I’m glad to say I’m leaving with a Tempur Pedic firm mattress with a pro adapt base because there’s nothing better than a bed that contours to you so that you can sleep on a cloud.

When I purchase my Tempur-Pedic at Mattress Firm. First of all, they sold me an adjustable split base For a nonsplit mattress. I believe this was done so that they could make more money selling 2 separate base units. Then they proceeded to sell me an extended warranty period they Don't even cover the bed portion, as it's covered by mattress firm. They send you to Tempur-pedic. Which btw is a joke. Also my bed sagged when laying on it but unless you can see the sag without anyone on the bed it's not covered. After taking my bed apart to taking10 pictures. They send me back 2 mattress firm because Tempur only cover adjustable bases for 5 years, so you have to go to mattress firm warranty period.

Very dishonest and unprofessional sales team. My parents are a little older and recovering from injuries due to a recent accident. We purchased a mattress and adjustable bed but were hesitant that the mattress wouldn’t be a good fit. They assured us repeatedly that if it didn’t work out we would pay a $150 fee and get the rest of our approximately $1200 expense back. Now not a week after delivery their story has changed. We would only get about $500 back. The same polite sales team before we made the purchase now incredibly rude and dismissive. I guess repeat business is not a concern. It’s ok, lesson learned. We’ll make sure we warn others.

The manager at Mattress Firm reached out to me to resolve this issue and has been very understanding of my situation. Hoping for a new bed this week!

Today I tried to purchase two 30”x80” box springs. I think I irritated the salesman because he called it a split queen box. I asked if this would = 60”x80”. He assured me it would. I paid for it. Had to go to their warehouse for pick up. 5-10 miles away. At warehouse I was informed that I purchased 1 30”x80”. They did give me my money back. They wasted 2 hrs of my time, and 20 miles of diesel in my truck. Stupid Stupid Stupid. This is the second time I purchased from Mattress Firm and the second time I had to get refund. Shame on them the first time, shame on me for walking in their front door again. Never again!!!

First off when we purchased our mattress from your company it was not like the commercial at all. You say sleep experts but that is not the case. We slept on our new mattress for 2 days and knew this was not the one. Fast delivery. Not so sure. When we returned the mattress we are having to wait 9 days to get the new one. Paid almost 3500.00 dollars then had to pay another 309.00 to swap it out. We got charged for returning the mattress. The lady ask if we read the back of the paper that stated all fees which they ended up charging me more than what it should have been. They should speak to the customers about that as they are purchasing. It's not the money part. It is the lack of effort on your team's part to well inform your customers as to exactly what is going to happen before they find out in a way that gets customers upset.

I had an adjustable bed frame that I bought just over a year ago from Mattress Firm. I selected this bed frame because I have sleep apnea and chronic fatigue syndrome and I was hoping this would help. It helped a lot and was wonderful while it lasted but unfortunately, while I was raising the bed, the metal sides of the frame bent rendering it unusable. I called in to confirm I had a warranty which I did and was told to call the warranty department to get it all settled. I called and spoke with a woman named Annessa **… what a nightmare that conversation was! I had a few questions about the process and how soon I could get a replacement. It takes moving heaven and Earth for me to get a good night sleep and actually be present the next day. A sleepy, irritable teacher doesn’t mix well with young children, this is a big deal for me.

I bought 2 sets of mattress and the warranty says after a certain amount of time allow your body to adjust to the mattress and I did. Mattress was just too hard for me so I called before the 120-day warranty was up and they told me I had to pay a restocking fee and a delivery fee or something of the sort. They do not make it clear about the return policy. Do not shop here, take my advice, go somewhere you can at least exchange or get your money back.

I would not suggest this company. 3 mattresses in 3 years, their warranty is useless. And delivery and customer service is awful. Nothing but problems every step of the way. Not only do they claim ‘we have amazing 10 yr warranty!’ Only for defects. Not really for mattresses that lose their form in 6 mos! Not to mention the endless delivery issues when you give them the information they would run into. So first time. Can’t get a big truck to my location even though flat beds with forklifts can deliver here. So reschedule. Then they come back. And don’t even bring a smaller truck and driver delivers it no issue. Next mattress 6 mos later. They do a smaller truck but they deliver the wrong mattress and have to come back after moving everything multiple times for them to deliver it!

I was given the runaround with them and they said they could do new bed frames when they cannot do it. I was given the end runaround by Mattress Firm and an oily salesperson provided me with expectations that weren't fulfilled. It is near impossible to get a bed frame and mattress from this company and to get it delivered in a timely manner.

This has been the worst experience I have had with a company in years. I ordered my mattress, it's delivered on Saturday. They call to tell me they are here with my mattress. I go outside just for them to tell me they have to take it back because it's damaged. They tried to leave without giving ANY information like when would I get a new mattress or any type of info. I told them they need to call someone because I'm not sleeping on the floor because they screwed up. So after a few calls from people telling me they work at the warehouse it's not their problem. I was finally put in contact with a young lady that agreed to send me a "substitute" mattress and reimburse me 20 percent.

Over $2000 spent on Purple Mattress with obvious defect denied warranty due to mattress fabric having mild discoloration. Barely 2 years old...A joke of a company to avoid. Don't give them a dime.

If I could give zero stars I definitely would. The warranty website is a joke!!! They have you jumping through hoops to take pictures and then deny your claims because you leave out one pic that isn’t even relevant to the claim. I was sold defective material that sags on the left and right side causing extreme back and hip pain!! I’ve taken numerous pictures but none are to their satisfaction. The mattress is under warranty yet they won’t do anything to resolve this matter!! I’m almost 70 years old. They expect me to lift up my mattress and take pictures of the frame, slats and the legs!! Seriously??? I have 3 slats and was told according to the video on the website that particular mattress needs to be supported by 5 slats. I have 10 business days to purchase a new frame with 5 slats!! This is soooooo unbelievable!! I will NEVER do business with this company again!!! The BBB needs to be involved in their shenanigans!!

I recently attempted to use a $300 I received from purchasing a Stearns & Foster mattress to buy a crib, only to be informed that it couldn't be used for furniture, which is their policy. However, when I tried to use the credit for other items along with a promo code, I found the customer service to be quite unhelpful. The online representative repeatedly insisted that the promo code couldn’t be applied without explaining why, despite there being no clear guidelines against it.

First I will warn others to NEVER purchase from an Events team with Mattress Firm at a state fair or any event they may be at. Absolutely feel free to test out the beds, jump on them, find the one you like, but do not buy it from that team and go to your local store. The Events teams are only out for a quick sale. After that, they do not do any of the questions or returns and IF they bother to return your call, they will refer you to your local store anyway to do the return or exchange. Save yourself the hassle and go to the store to make the purchase. You will get a better price and better service.

Very pleased with Mattress Firm and especially with the salesman Steve. He is the guru of mattress. Really knows his mattress. At the branch in Albuquerque. My girlfriend bought a new adjustable queen and Steve made it such a good experience that I bought the same setup. STEVE YOU'RE THE MAN!!!!

I bought a box spring online. Delivery was quick and painless. Turns out I didn't need it, but I can't return it, even though I've had it less two days and it's still in it's factory sealed packing, because it's considered "furniture". Just a heads up. Awful return policy.