Puffy Mattress Reviews

The quality of the mattress, the 101-night trial period and their customer service is excellent! It's a very well made mattress made to order in the USA. I originally purchased the luxury firm and it was just too hard for me. I called customer service and they offered a topper at no charge. It made some difference but wasn't quite enough. After working with their support team, they helped me exchange it for the medium firmness. What a difference! Finally found the perfect comfort level. It's been 6 months now and I sleep great every night. Excellent company and product - they really worked with me to find the right fit. 5 stars!

Over ten years ago I bought a Puffy mattress as a college student. I slept on that mattress for years and never once regretted it. Fast forward to this evening, when during the uncertainties of a move I'm still sleeping on this same Puffy mattress and find myself just as content with the product as I was when I purchased it. It's held its shape perfectly, maintains great support and more importantly - can be counted on to provide excellent sleep an entire 10 years later. When the day inevitably comes to replace it, I will be buying a Puffy again. Comfort is consistent, quality materials, delivery was super easy, queen fits two adults comfortably, and setup was very simple.

Heard great things about Puffy so decided to try it. When it arrived, turned out to be firmer than I expected from the online descriptions. Gave it a few weeks, but it just wasn't soft enough for me personally. Still giving 5 stars though! The mattress quality is solid - just better for people who like firmer beds. Their return process was super easy, no hassle at all. They picked it up and were really nice about it. Honestly think it's a great mattress, just not the right fit for my sleep style. Would definitely recommend if you prefer medium-firm. Can't beat the trial period - nothing to lose!

Probably the most comfortable bed I've ever owned. Ordered my Puffy mattress on a Tuesday, it was delivered on Friday. I got a Split King with their adjustable base because my wife needs a higher sleep position than I do. That first evening when I tried it out, I was asleep in less than 15 minutes. My wife tried the zero gravity position and she said there was no pain in her lower back at all. The online ordering was straightforward and the delivery guys were professional. The Puffy conforms perfectly without that sinking feeling that made my old memory foam so hard to get out of. Best sleep we've had in years.

I can confirm I could finally buy a mattress I was looking for years - Wasted money, nerves and time. Ordered a new Puffy Queen mattress during their October sale which helped with the price. Shipping was fast - Got here in 4 days and setup wasn't a big deal. Best part is how my back feels now - Used to wake up stiff every morning but that's mostly gone. The cooling actually works too, not just marketing talk. Quality seems good after a month of use. Kind of wish I'd bought it sooner instead of suffering with my old mattress for so long.

Purchased on July 28, reviewing on Nov 27. The mattress is great - very comfortable and supportive. I've owned it for about 4 months, and it's been consistently excellent since the first night. Thanks for the high-quality mattress and support I was looking for.

The customer service representatives listened to my concerns, calmly walked me through the troubleshooting process and without hesitation contacted a professional technician to fix the problem in a timely manner. I especially appreciate the care the team showed in making sure the problem was solved quickly and efficiently. The mattress quality is at a high level.

Excellent topper and fantastic company! We struggled at first adjusting to the topper since we both have back issues and are pretty picky about our bedding - but they worked with us to make it right. Really appreciate their support!

Excellent mattress with a very essential level of back support that all mattresses should come standard with! I'm very happy that I gave Puffy a try - they did not disappoint me like other brands did. The adjustable base was also a wonderful addition! Thanks, thanks, thanks!

This was my first experience buying a mattress from an online mattress company and it was a fabulous experience. The team is very helpful, informative and professional. They helped calm my apprehensions about the big investment I was about to make, helping me feel so comfortable with my mattress choice. I can finally sleep soundly without getting overheated during the night. I appreciate the great service I received and I also appreciate the good quality products Puffy offers.