Puffy

I saw really bad reviews for Puffy on returns and I was so nervous when I had to do one. It went so great, that I wrote this review and I usually don’t, but I wanted them to get the credit they deserve. My purchase & return experience with Puffy mattress was excellent. It wasn’t super firm for my preference, so I submitted a return. They had it picked up the next business day. I got an email confirmation from the pickup guys, screenshot the proof, and emailed to Puffy. The refund was processed that day. The money went back to my bank account the day after pickup. They had great communication through email with me the entire time! Great experience and I would do again!

Our first mattress-in-a-box experience. While the mattress was not firm enough for our needs, the return process went very smoothly. We followed the directions carefully. Within a few days of initiating the return, the charity had picked up the mattress (they wrapped it so we didn't have to) and the refund was processed the next day.

The mattress has really helped with my lower back issues. However I find that the foam mattress is very warm, especially now in the summer. I can’t seem to get comfortable due to the fact that I feel it is causing me to be extra warm at night. I think I might have to spend extra money to get some kind of gel topper.

Delivery is fast and on time. Good selection on products. Sometimes products are a little pricy. Go to email find better deal. I do like to join the free delivery. I accidentally click on take advantage and find out later I signed up for something I did know a charge each month.

Very comfortable, firm enough for good support, but not too firm. Fast, easy delivery. Set up was quick and easy. Two people can easily unpack it and set it up. Best of all -, there was NO smell whatsoever from the moment we took it out of the box and packaging. NONE.

I ordered the top end Puffy Lux Mattress. As soon as I pushed the buy button, I had regrets and immediately tried to cancel the order. All of this was on the internet. I received a confirmation email and of course my credit card was immediately charged the full amount. I responded to the email with my request to cancel the purchase. I should have immediately challenged the credit card charge, but it was my fault and I assumed that the company would do the right thing.

I received an email back that they were so busy that it would take up to 72 hours to respond. (First Red Flag) I continued to try to correspond with them and a couple of days later received an email that they would process my cancellation. Then I was shocked a couple of days later to receive a notice that the mattress had been shipped!

Puffy mattress they did they give you 101 days. They are saying I return them the mattress. It pick by non profits organization and they are the one who give them all the reviews in the web. Otherwise their service is the worst and their product is made in China with low quality. I do not recommend them. Buy your mattress from store. All this online service is bad and nasty. It is shame. They build their reviews on lying to people.

Bought a mattress that I never received and they don't answer email, phone, online form, or reviews. I have not had a single communication since I paid them. I have tried over a period of time to contact them in various ways but they do not respond. They don't even allow you to call them to inquire.

Purchased adjustable bed & mattress, wasn’t comfortable. The mattress isn’t made for adjustable beds. Anyway waited 2 weeks and 1 day for 1800gotjunk to pick it up. It’s been a week and they don’t answer their phone or emails! Disputing with credit card, this is ridiculous! 101 days trial is a joke. HEADACHE. They will never post a review 1 star, it gets deleted.

Purchased mattress on 5/3/20. Requested return on 5/31/20. Returned around 6/12/20. Should be 3 to 5 working days for refund. Contacted 6/22/20. They said saw paperwork any day. No refund as of 8/26/20.