Puffy Mattress Reviews

Needed a new mattress and really wasn't looking forward to the process. Mattress stores have never been my thing — the second you walk in, someone is trailing behind you, no breathing room to just look around and think. Came across a Puffy ad on Facebook and clicked through out of curiosity. Thousands of reviews to browse through, free delivery, and they'll haul away the old mattress too. That sealed it. Shopping on the site was quick and easy. The mattress is on its way, and I'm looking forward to it.

Saw a Puffy Soft Mattress King advertised and ordered it online. At checkout the price came out higher than what the ad had shown — turned out to be a misunderstanding on my end, but I reached out to their support team anyway just to get some clarity. Heard back within two hours. They walked me through everything patiently and cleared it up without any fuss. Refreshing to deal with a company that actually engages rather than sending a generic response. The mattress itself has been great too — no complaints on either front.

Website was easy to navigate and placing the order on Sunday was straightforward — the person we spoke with was friendly and handled everything efficiently. A couple days later, we got a follow-up call confirming the details and letting us know the expected timeframe. They went through the order to make sure everything was exactly right, which we appreciated. One thing that stood out — I asked where the mattress was being made and found out it's from the US, near me. Nice to know we're supporting something locally made and American at that. Mattress arrived, and it's perfect. Couldn't be happier with the whole experience.

Walked in just to browse — told the rep upfront I wasn't there to buy, just wanted to get a feel for the different options. He was completely fine with that, no pressure at all. I looked around, started asking questions, and once he got into the details, I knew I wasn't leaving to check anywhere else. Thorough, knowledgeable, and just genuinely easy to talk to. The delivery crew was equally great — polite, careful, and in and out without any hassle. As for the bed itself, the quality speaks for itself. Comfortable from the start, and I'm happy with it. Solid experience all around.

I needed help with every little detail before committing — and I mean every detail. Called customer service and the rep definitely had his hands full with me. Our conversation was long and all over the place, but he stuck with it and by the end, I wound up choosing the complete opposite of what I'd originally planned to order. No regrets, though — he knew his stuff and made it feel like getting advice from a friend rather than a sales call. Barely hung up before the email confirmations were already in my inbox. The next day, I got a follow-up call from another rep — genuinely one of the nicest, most thorough voicemails I've received. She even followed it up with an email.

The sheets lasted approximately 27 months before they wore so thin that one-inch holes emerged. I sent a photo of them and was told that was normal wear and tear, therefore they would not stand by their lifetime warranty. Thank you very little.

Spent a good amount of time researching before committing to anything — looked at a lot of options and Puffy kept coming out on top. Checked out the website, and it made the whole process easier than expected. Everything is laid out clearly, plenty of information to actually guide you through the decision without feeling overwhelmed. Straightforward buying experience from start to finish. No complaints.

After only a few years, our Puffy mattress developed noticeable body indentations that have caused daily back pain for both of us. We reached out to Puffy expecting their much-advertised "lifetime warranty" to cover this — but were told the dips weren't deep enough to qualify, despite the fact that we wake up in pain every single morning.

Choosing the right mattress was easier than I expected — the options are laid out clearly, and the purchase process was simple. When the mattress arrived, I realized it wasn't the model I actually wanted, and I'll be honest, I was nervous about dealing with a swap. It turned out to be a non-issue. The support team handled the exchange without any hassle and made the whole thing easy. A month in with the right mattress now, and it's been great. Happy with how everything turned out.

We purchased the Puffy Royal Mattress. Within six months it started sagging badly in the middle. The slope down was so bad it accelerated my back pain. I am a side sleeper. When I contacted Puffy Customer Service they would not even entertain a solution at all because I didn't have the exact photo they wanted even though I submitted about 15 photos that clearly showed the defect. I would not recommend this mattress to anyone, particularly if you have any type of back pain. My husband weighs 165 pounds and I am 140, so the sagging wasn't caused by heavy weight. What a disappointment and waste of a lot of money. I wish we had purchased a Sleep Number. I attached some pictures so you can see the dip in the mattress.