Mattress Firm Reviews

Horrible customer service. The driver got lost, refused to take directions, no person to speak with. Then they won't schedule a new delivery date until after I have moved 4 hours away. Customer Service refused to make it right despite their failure to deliver.

So what happens if you buy a mattress for over $ 2,500. at Mattress Firm and in less than one year it is found to be defective. Well let me tell you, you are in trouble, just like me. They give you a $2,500 allowance on a new mattress!! That sounds great right. NOT REALLY. It's not really an allowance.. What?? You can only use it for a for a new purchase at list price not their discounted price that you paid when you bought the first one!! So since their NEW mattress (you see your 2500$ two year old mattress is now OLD) not only went up $500. but you can't buy it at the "new sale price" which is always on sale" is $ 1000. more than you would normally pay. You now have to PAY PICK UP AND DELIVERY ON THE NEW MATTRESS. which only lasted you 2 years. What a racket!

I want to start out by saying how great the website quiz was. I answered a few questions, emailed myself the quote, and then went to the store to actually try the suggestions out. Michael was really, really helpful and make the whole ordeal a breeze, along with that quiz! The choices I had to make were really good ones, I’m super excited to begin my new life with a new mattress!!!

I purchased a King Mattress, King Box Springs and Frame from MattressFirm.com for $999.99 on October 5, 2024. Mattress Firm promised delivery on October 13, 2024 with the promise that the delivery men would remove the old bed, box springs and frame and dispose of it all. Further, they contracted to have the delivery men set up the new frame and set up the new box springs and mattress. On, Sunday, 10-13-2024, at 9AM, two men showed up with the bed and box springs, but they had no frame. I asked them where the frame was and they said it would be delivered at a later date. I asked about them how they could set up the new bed without a frame to put it on and they said I could call and arrange for them to come back and set the bed up when I got the frame.

I will never purchase anything from Mattress Firm again and I will encourage anyone I can to not do so either. I purchased a waterproof mattress cover with my mattress and was told it had a ten year guarantee. I purchased it for peace of mind as I struggle with urinary incontinence. I was assured that it would work. The first night I slept on my mattress we put the protector on it and my urine went straight through it and onto the mattress. We cleaned the mattress well, but I was forced to spend more money to buy one that actually works.

Don’t trust Mattrress FIRM. Their warranty is not true. Believe me, you will have a long journey with no warranty at all. And they put so many difficulties there waiting for you to avoid your warranty claim. I followed step by step to submit the claim form, and they didn’t answered for a month, and customer phone call was no response. Finally, they told me instead of the warranty or credit, they can give me a coupon to buy a new one!! I should have 10 years warranty, this is 7th year. The mattress problem made my back hurt for two years. I won’t buy from MattressFirm again. I think, the warranty is not a true story. It is a nightmare for me to waste time working with their customer service team.

My wife and I bought a Beautyrest Black mattress a little over three years ago through the Mattress Firm website. However, after we bought it, I got a message that the mattress we ordered was on backorder with at least a month delay in delivery. When I spoke with an agent, she offered to send a Beautyrest Pressure Smart lux and refund the difference. We agreed to this, and they delivered the Pressure Smart mattress. While it was comfortable at first, over time the mattress seemed to break down, particularly along the edge.

I was excited to get a new bed and Mattress Firm sounded convenient. I was WRONG! They promote a 120 trial for your mattress. My deal came with a free adjustable base. Just the head adjusted. Anyway after 20 days I wanted to return the mattress. I was told or I read that I would have to use the bed for at least 60 days to allow the bed to acclimate to our body. 37 days in or so we couldn’t stand the bed. Tried to return it and was told that there’s a $200 restocking fee and a $99 pickup fee, BUT the adjustable base is non returnable

I was specifically told that the mattress I purchased was fully guaranteed by Mattress Firm by the salesperson. No one told me I was purchasing a used mattress. I WOULD NEVER PURCHASE A USED MATTRESS...WHO WOULD?? A Serta Perfect sleeper, extra firm should NOT sag in less than 3 months, but it did. Over $500 for imperfection. That is NOT what I purchased. Mattress Firm told me that I purchased it from an outlet store. The store I went to was a normal run of the mill strip mall Mattress Firm. NO GUARANTEES if purchased at an outlet store.

I recently had a REALLY frustrating experience with Mattress Firm's delivery rescheduling process. I had to reschedule my delivery due to a holiday restriction at my building, but when I tried to change the date through chat, I was told my order was "locked" because it was already out for delivery and that I needed to call in the next day to request the reschedule. This policy seems needlessly inefficient—if a delivery is denied, it should be easy to reschedule.

I purchased the Basic Adjustable Base. It is so low that the headboard looks ridiculous with it. I was not told that it was an unreturnable item before I bought it. They were very quick to tell me that today when I called to return it! Measure carefully before purchasing this product!

I visited the Bayonne, NJ store for a Queen mattress for my Son. I was helped by Angelica **. Who was extremely professional and knowledgeable of all the mattress she showed us. She cared about our purchase and made our experience quick and easy and saved money. We brought home the mattress and my son loved it. I would recommend MF when looking for a good night rest.

Let’s start from the beginning. It was only the convenience of location as to why I went there in the first place. The store was empty (now I understand why). There was one salesperson who was arrogant but that is the stereotype, so I overlooked that character flaw. He was appealingly sluggish and lazy from his appearance, yet he had zero patience. I am sure you know exactly what I mean, especially if you ever spent more than 5 minutes with a salesman who seemed better fit for couch potato on relief. He insisted that I was getting the best product from what was out there and I was getting a great deal. He had a reasonable answer for sidestepping all of the red flags I saw and questions I asked. He was also quite convincing (as most arrogant people are).

The new bed I purchased is having the same effect on me as my old. I wake in pain every morning in my lower back to where I can't walk. I can't suffer through this bed much longer. Not to mention my husband lost his job and I don't have the extra funds to pay for it now. What am I supposed to do?

We bought our $2500 Queen-sized mattress with motorized bed frame in Piscataway, NJ. We also bought deep pocket sheets and pillows and pillow cases. The salesperson was great, but the service was a disaster. First, we were promised delivery two days before it actually happened and we were told that the installers would be able to fit the mattress into our existing bed by taking out the wooden frame and slats. It did not fit and the installers (who don't work for MF) at first refused to take out the wood, but then did so after my husband yelled and helped with the job. The wood was piled up outside; MF said they would take it away but they never did.

I purchased a mattress at Natick Mattress Firm location. Keith, Eric and the other sales staff were amazing. I made a few changes which took a lot of their time. The mattress is perfect and Keith's input was critical in the final selection. Thank you for your excellent knowledge and customer focused service and support. May your business grow and expand.

We bought a massage chair at the State Fair of OK. Mateo the sales associate was wonderful. He looked up delivery for our area and told us it would be a certain date. We cleared our very busy schedule for that specific date. Agreed and decided to dish out over $6k for a chair. 2 days before delivery he informs us delivery has changed. We weren’t happy, breech of contract. We asked to speak with his manager and the manager immediately copped an attitude w/o even listening to our concerns of scheduling time off for this. He interrupted my husband over and over and didn’t allow us to voice our concerns.

After consulting with a "sleep expert" and waiting for 3 weeks to have my bed delivered and installed, MF failed to deliver even after I called to verify my product would arrive as scheduled. MF failed to send notification that my product was unavailable for purchase and delivery even though I called them on the delivery day. So, I waited all day for a delivery that would never happen after waiting for three weeks. Now Mattress Firm has me waiting for another 2 weeks, for a product that will probably still not be available, from Mattress Firm. I truly hate you people..

First they negotiate you to buy then you take it home and then as soon as you take home and you not satisfied they will not take it back or return or they will charge you $250 for restocking fees. Another word you stuck with it if you like it or not.

There are way too many details to put here. The bottom line is do not trust their customer satisfaction guarantee. Once I made a purchase of the infinity chair that I found immediately at my home did not fit as well as it had seemed in the first 10 minutes I was allowed to try it. I was publicly laughed at and made fun of at their location of which I purchased it. Telling me that I am stuck with it in that corporate won't do anything. I literally was left with no resolution. On top of that, my personal information was in furnished upon. When they had a burglary at one of their stores during this whole purchase and I was personally called by a sheriff questioning me as being part of their organization.

I loved the original service that I received twice. I had to exchange a mattress and this was done on 9/5/24. The accounting between the store and Synchrony is HORRIBLE. The manager is HORRIBLE. I need to wait a billing cycle before getting a credit. HORRIBLE AND MANAGER WAS NASTY!!!

The worst purchase I’ve made in my entire life. That’s no understatement. This bed felt good In the showroom and the salesman was on his game. I was sold a mattress cover that is guaranteed to protect the mattress, however goes through third party. It doesn’t stop stains and a joke jumping through hoops to get it clean. The motors on both beds that make a king don’t work on the bottom and not under warranty. Again 3rd party major expense. $ 7000 dollar piece of junk. The beds separate so easily someone is falling in the crack, so had to order a special piece from Amazon to bridge the gap. Still paying for this junker and will never return to Mattress Firm again. Nothing they say that’s covered is really covered, especially by them.

Do not get fooled by the ‘free’ adjustable rise spring. It is horrible. So sad I ditched my old box spring before thoroughly testing the very uncomfortable all metal spring set. A couple pillows offer much more comfort.

I am writing to address several serious concerns regarding my recent purchase of two mattresses from Mattress Firm Company. Despite the initial assurance of a 30-day return policy, I have encountered multiple issues:

Had the greatest experience at Mattress Firm in Napa with Chad, he really helped me understand the difference in beds and firmness/comfort and I’m glad to say I’m leaving with a Tempur Pedic firm mattress with a pro adapt base because there’s nothing better than a bed that contours to you so that you can sleep on a cloud.

When I purchase my Tempur-Pedic at Mattress Firm. First of all, they sold me an adjustable split base For a nonsplit mattress. I believe this was done so that they could make more money selling 2 separate base units. Then they proceeded to sell me an extended warranty period they Don't even cover the bed portion, as it's covered by mattress firm. They send you to Tempur-pedic. Which btw is a joke. Also my bed sagged when laying on it but unless you can see the sag without anyone on the bed it's not covered. After taking my bed apart to taking10 pictures. They send me back 2 mattress firm because Tempur only cover adjustable bases for 5 years, so you have to go to mattress firm warranty period.

Very dishonest and unprofessional sales team. My parents are a little older and recovering from injuries due to a recent accident. We purchased a mattress and adjustable bed but were hesitant that the mattress wouldn’t be a good fit. They assured us repeatedly that if it didn’t work out we would pay a $150 fee and get the rest of our approximately $1200 expense back. Now not a week after delivery their story has changed. We would only get about $500 back. The same polite sales team before we made the purchase now incredibly rude and dismissive. I guess repeat business is not a concern. It’s ok, lesson learned. We’ll make sure we warn others.

The manager at Mattress Firm reached out to me to resolve this issue and has been very understanding of my situation. Hoping for a new bed this week!

Today I tried to purchase two 30”x80” box springs. I think I irritated the salesman because he called it a split queen box. I asked if this would = 60”x80”. He assured me it would. I paid for it. Had to go to their warehouse for pick up. 5-10 miles away. At warehouse I was informed that I purchased 1 30”x80”. They did give me my money back. They wasted 2 hrs of my time, and 20 miles of diesel in my truck. Stupid Stupid Stupid. This is the second time I purchased from Mattress Firm and the second time I had to get refund. Shame on them the first time, shame on me for walking in their front door again. Never again!!!

First off when we purchased our mattress from your company it was not like the commercial at all. You say sleep experts but that is not the case. We slept on our new mattress for 2 days and knew this was not the one. Fast delivery. Not so sure. When we returned the mattress we are having to wait 9 days to get the new one. Paid almost 3500.00 dollars then had to pay another 309.00 to swap it out. We got charged for returning the mattress. The lady ask if we read the back of the paper that stated all fees which they ended up charging me more than what it should have been. They should speak to the customers about that as they are purchasing. It's not the money part. It is the lack of effort on your team's part to well inform your customers as to exactly what is going to happen before they find out in a way that gets customers upset.

I had an adjustable bed frame that I bought just over a year ago from Mattress Firm. I selected this bed frame because I have sleep apnea and chronic fatigue syndrome and I was hoping this would help. It helped a lot and was wonderful while it lasted but unfortunately, while I was raising the bed, the metal sides of the frame bent rendering it unusable. I called in to confirm I had a warranty which I did and was told to call the warranty department to get it all settled. I called and spoke with a woman named Annessa **… what a nightmare that conversation was! I had a few questions about the process and how soon I could get a replacement. It takes moving heaven and Earth for me to get a good night sleep and actually be present the next day. A sleepy, irritable teacher doesn’t mix well with young children, this is a big deal for me.

I bought 2 sets of mattress and the warranty says after a certain amount of time allow your body to adjust to the mattress and I did. Mattress was just too hard for me so I called before the 120-day warranty was up and they told me I had to pay a restocking fee and a delivery fee or something of the sort. They do not make it clear about the return policy. Do not shop here, take my advice, go somewhere you can at least exchange or get your money back.

I would not suggest this company. 3 mattresses in 3 years, their warranty is useless. And delivery and customer service is awful. Nothing but problems every step of the way. Not only do they claim ‘we have amazing 10 yr warranty!’ Only for defects. Not really for mattresses that lose their form in 6 mos! Not to mention the endless delivery issues when you give them the information they would run into. So first time. Can’t get a big truck to my location even though flat beds with forklifts can deliver here. So reschedule. Then they come back. And don’t even bring a smaller truck and driver delivers it no issue. Next mattress 6 mos later. They do a smaller truck but they deliver the wrong mattress and have to come back after moving everything multiple times for them to deliver it!

I was given the runaround with them and they said they could do new bed frames when they cannot do it. I was given the end runaround by Mattress Firm and an oily salesperson provided me with expectations that weren't fulfilled. It is near impossible to get a bed frame and mattress from this company and to get it delivered in a timely manner.

This has been the worst experience I have had with a company in years. I ordered my mattress, it's delivered on Saturday. They call to tell me they are here with my mattress. I go outside just for them to tell me they have to take it back because it's damaged. They tried to leave without giving ANY information like when would I get a new mattress or any type of info. I told them they need to call someone because I'm not sleeping on the floor because they screwed up. So after a few calls from people telling me they work at the warehouse it's not their problem. I was finally put in contact with a young lady that agreed to send me a "substitute" mattress and reimburse me 20 percent.

Over $2000 spent on Purple Mattress with obvious defect denied warranty due to mattress fabric having mild discoloration. Barely 2 years old...A joke of a company to avoid. Don't give them a dime.

If I could give zero stars I definitely would. The warranty website is a joke!!! They have you jumping through hoops to take pictures and then deny your claims because you leave out one pic that isn’t even relevant to the claim. I was sold defective material that sags on the left and right side causing extreme back and hip pain!! I’ve taken numerous pictures but none are to their satisfaction. The mattress is under warranty yet they won’t do anything to resolve this matter!! I’m almost 70 years old. They expect me to lift up my mattress and take pictures of the frame, slats and the legs!! Seriously??? I have 3 slats and was told according to the video on the website that particular mattress needs to be supported by 5 slats. I have 10 business days to purchase a new frame with 5 slats!! This is soooooo unbelievable!! I will NEVER do business with this company again!!! The BBB needs to be involved in their shenanigans!!

I recently attempted to use a $300 I received from purchasing a Stearns & Foster mattress to buy a crib, only to be informed that it couldn't be used for furniture, which is their policy. However, when I tried to use the credit for other items along with a promo code, I found the customer service to be quite unhelpful. The online representative repeatedly insisted that the promo code couldn’t be applied without explaining why, despite there being no clear guidelines against it.

First I will warn others to NEVER purchase from an Events team with Mattress Firm at a state fair or any event they may be at. Absolutely feel free to test out the beds, jump on them, find the one you like, but do not buy it from that team and go to your local store. The Events teams are only out for a quick sale. After that, they do not do any of the questions or returns and IF they bother to return your call, they will refer you to your local store anyway to do the return or exchange. Save yourself the hassle and go to the store to make the purchase. You will get a better price and better service.

Very pleased with Mattress Firm and especially with the salesman Steve. He is the guru of mattress. Really knows his mattress. At the branch in Albuquerque. My girlfriend bought a new adjustable queen and Steve made it such a good experience that I bought the same setup. STEVE YOU'RE THE MAN!!!!

I bought a box spring online. Delivery was quick and painless. Turns out I didn't need it, but I can't return it, even though I've had it less two days and it's still in it's factory sealed packing, because it's considered "furniture". Just a heads up. Awful return policy.

Do not buy anything from this company. This is the worst mattress I’ve ever slept on.. called many times with the promise of someone calling me back. No luck. I went in. The guy said he was new and they could offer a discount on a new one, lol. Again stay away.

I purchase a Beauty Rest Pressure Smart 2.0 online. The Online price was $649.99 (took a screenshot and will try to attach). When I clicked on the mattress to purchase it, the price changed to 899.99. I tried to call to talk to someone and could never speak with an actual person. I was in a jam and need the bed asap. I thought companies couldn't false advertise their prices. I also ordered a mattress cover that is supposed to be delivered between 9/2 and 9/5 tomorrow, have not received a.

The sleep expert called Manuel in the Clermont FL location was awesome. I highly recommend him. He literally gave us sooo many discounts that we didn't see possible doing it through the website or someone else and he was very kind, very polite, very helpful, accommodating, knowledgeable, friendly, and took the time really explain things over and find our mattress needs.

What a wonderful company to work with! The salesperson Marsha was fantastic, easy to work with and resulted in a quick, carefree transaction on the new queen size adjustable bed! Marsha made all the difference in the world as she explained everything in detail and always with a smile. Will return again for sure!

Very poor quality. One year and the mattress is already damaged. I can feel the springs in my back. I have made 3 claims and they deny them. The photos look good, but I would like you to feel the mattress so you can see the poor quality they sell. They do not want to take responsibility. I would like to try to speak directly with the corporation.

Excellent customer service Brad Manager, Patti sales and Zada. Zada assisted me first. She was a new employee. You would have never known this. She answered all my questions without hesitation. Then Brad stepped in since she had moved several mattresses. There was one mattresses I particularly looking at a little more than I wanted to spend. Brad worked with me on that. Zadar made the comment how lucky I was that he was there that Day. Then all three helped with the mattress cover. There's cover protection I believe it was for TEN years!! They also mentioned their great return polices if I wanted to return it.

Within 30 seconds looking at a mattress I heard a voice behind me ask me if I would like to try it out with him. I turned around and there was a sales associate laying across one of the display mattresses with his hand on his hip and head resting on his other hand looking at me. At that moment another Sales Associate walks up and asks what mattress I was interested in. As I explained I wasn’t 100% decided he told me I was wasting his time unless I was going to purchase one that day. Both unprofessional and inappropriate. I will NOT be doing business with this company and definitely NOT recommend to anyone.

We went to Mattress Firm in Saginaw Michigan. The guy that sold us the Mattress pulled a bait and switch on us. He sold us a used Mattress never telling us about it. When I called he just hung up on me. Never have I been so upset in my life!

I am on my second mattress with this place, which (of course) means I’m stuck with it. I’ve been sleep deprived and tired since I had this mattress. Pain is my alarm clock each morning and I’m exhausted all day and it’s hard to get anything done. I’m glad everybody made their commission and all but I wish somebody knew what they were talking about. I told about have sciatica, doing static posturing all day and I got this new mattress and now I have shoulder pain. Awesome. Let’s just add a new pain. I won’t be back here.

I hate that I bought this at the state fair. When explaining the 120-day policy I was told I had NOTHING to lose. That was a lie. They will not refund the base even though this one was set up with a bent leg and not working. The mattress they showed felt 100% softer. The sales rep has given me nothing but a hard time trying to return the bed. I feel so lied to and cheated by this company. I can see the negative reviews and wish I had checked before purchasing. What a lousy experience, bed, and company to do business with.

A few months in, the mattress started giving us back aches. Filed a warranty claim but they said that the measurements fits a body important. (We complained about lack of back support...) Bottom line, they have us 20% discount on a new mattress, but no way we are going to buy there again.

If you like chemical smells for months then buy from them. You cannot send it back. They will not return. Waste of money and giving my bed frame away. Buy local and see what you are buying before you purchase.

In Feb. 2023 I went into Mattress Firm looking for a new mattress. I informed the sales person that I was a side sleeper and was suffering from hip arthritis and back trouble. I was directed to the PressureSmart PL Top mattress. I said it was a little too firm and his response was "You have to break it in" and you have 30 day return policy, which is not enough time to test the mattress. I purchased it and 1 year later my hip is worse. I also began suffering from shoulder pain and neck pain. I wake up so stiff and sore that it takes about 30 min. before I can stand straight. I wake up throughout the night in pain.

I ordered a mattress and an adjustable bed frame from Mattress Firm. The delivery was scheduled for the following week, and I was told that I would be contacted the day before with a delivery window time. Well, I was never contacted, so on my scheduled delivery day, I called customer service only to be informed that both items were out of stock at the warehouse and that they themselves were not aware of that until my call. Then, they proceeded to reschedule a delivery date without confirming it and with a twelve-hour delivery window on a Monday. I am NOT happy with their service period.

We went to our locals Mattresses Firm to test out a mattress that we bought online and Robert gave us his fantastic expert opinion to find a mattress that was way more comfortable than the original one that we wanted. Both Robert and David went ahead and fixed our online order to the new mattress that we wanted. They were both honest, friendly, polite and very helpful salesmen. We deeply appreciate you guys for helping us.

Updated on 08/21/2024: I filed a complaint with the Better Business Bureau and Mattress Firm offered me a 40 percent off coupon. I rejected their offer and I am waiting to hear back from them. Do not buy anything from them. They also owe me a credit which they have not given me and it's over 4 months.

Why does Mattress Firm spend thousand$ on tv ads and then provide runaround customer service? My mattress developed a bulge in it, I submitted photos, then Mattress Firm Customer Service emailed me for photos. What!? I already did that! If I didn’t know better, I’d think they’re trying to wear down the customer until they just forget about the claim. I don’t enjoy posting negative reviews. I’m very disappointed.

Me and my daughter purchased 2 queen size medium firmness hybrid mattress with free adjustable bases in the beginning of July for $549 plus tax each totaling about $1370. We were moving into a new place 8/1 and wanted new mattresses. We spoke with Gina the sales rep and after a couple days consideration we placed the order. We were told that we could pick the beds up ourselves and another sales associate could help us load the items into my 2023 Toyota RAV4. When we went to pick them up on 8/1 Gina had moved out of state as she advised she would but we were told the beds were too big to fit in my truck and too heavy to go on top, by another sales associate Dillion who was very nice and professional. We paid $150 for delivery and they were delivered the following Saturday 8/3.

We visited the Mattress Firm store in Valencia on McBean on Sunday, Aug. 4th and had an easy, smooth transaction with Corinne while finding a full size mattress. We saved a ton of money thanks to Corinne's help then she made sure the mattress was delivered the next day before 11am. Highly recommend this store.

When I went in the store, I told the sales team that I am looking for a firm, twin mattress, that will hold up to a heavy person. I bought a Beautyrest mattress, that I thought was awesome, until, it started breaking down after approximately 6 months. It completely split down the middle, by the end of a year's use. I exchanged it, paying for new shipping fees, to an "upgraded" beautyrest, which seemed to be even better. So here I am now, approximately 1 1/2 yrs later, and mattress completely broken down, AGAIN. This time I get huge springs pushing into me, along with splitting down the middle. Mattress Firm Does Not Live Up To What They Advertise. Will Never Spend My Hard Earned Money There AGAIN.

I am extremely disappointed with Mattress Firm's service. I ordered four items (mattress, base, sheets, and a mattress cooling cover), and these items were assigned to three separate deliveries, each requiring a 90-mile trip each way. The company must be wealthy to afford such extravagance, but this was a waste of time, energy, and money. To make matters worse, Mattress Firm failed to show up for two of the scheduled deliveries and never notified us of the changes. When I called customer service, they were kind and apologetic, but it turns out the items were out of stock, necessitating rescheduling. After the second or third delivery failure, I finally canceled my order. This experience has been incredibly frustrating, and I will never do business with Mattress Firm again.

Beware of the Mattress Firm. They sell used mattresses! They say they clean them that is a lie! There was urine stains and cat hairs on my mattress. They're defective and they try to sell it to you as a demo and make you initial that you understand because you're getting a better price but they're used, smelly mattresses and their 120 day warranty is a lie and the scam. They scammed me and my 85-year-old father!

They say you have a 120 days to try out and when you want return it. They give you the runaround. They say they will call you back. But nothing happens. You ask to talk to a manager and you can't even get that.

Purchased a mattress a few years ago under the impression that I had a warranty. A few years later, the mattress started sagging on the side that I sleep on. The sag was deeper than some parts of the Grand Canyon, and the amount of pain it was pushing onto my disks was indescribable. Just imagine a really bad pain, and then make a bit worse. Now, since it was sagging, I figured it would be a good idea to try and, you know, use my warranty. I feel like that's pretty reasonable, considering that in just a few years, the mattress went from Mattress Firm to Mattress Sag. When I tried to use my warranty, they explained to me I had to send pictures of the mattress' current state. When I did, they said, "No, no. You need to print out this random picture of a scale and put in on the bed. Alongside the picture, place a broom on the bed as well. This totally isn't stupid and a waste of everyone's time, we promise." So, I did as they requested.

Consumers, please stay away from all Mattress Firm stores. They do not honor a defect warranty. I submitted all photos that were asked during the registration. They replied it was denied because improper support for the bed. The QUEEN bed came with 3 slats and 3 legs. And they are installed properly. The "warranty manager" told me if I buy 2 more slats for my bed and resubmit the claim it will get approved. That makes zero sense to me. I will never shop at Mattress Firm again.

I went to get a purple bed that was around 3k But they didn't mention if I don't pay the 3k in 90 days the price would double. So in total, I would have to pay just over 7k just for a bed. So if you went to the store to make payments on about 5k worth of merchandise but don't pay in 90 days it would be about 10k for it. Not worth it!!!

Hello. My experience with the MFirm store in El Paso Tx was very stressful and horrible. I will not review the quality of their products. For me they are excellent. The store advertise "no credit needed". However, the sales rep run my credit not once but 4 times!!! I told him I don't want the most expensive mattress in the store that he tried to sell. I told him I can afford a regular matress for my son and he insisted in selling the newest model and he tricked me telling me he will not check my credit and ask for my s.s. only if I need to apply for credit. Anyway at the end I got the 3k mattress and got a debt that I wasn't planning to and I feel that I was being pressured by this guy. I'm a 60yr old woman and couldn't understand the process. Yes my fault but they need to let customers choose what they want. I know he was going for the commission and he didn't care about affecting my credit by doing those 4 inquiries. I will never buy a mattress at their stores. I rather buy an affordable mattress at Sam's or Walmart. Thank you.

The most terrible Mattress I have ever purchased. 1,500 dollar Mattress that started to dip in the middle within 6 months of having it. I should have stuck with my prior purchase go to company Original Mattress company.

STAY AWAY FROM THEM, absolutely disgusting, They selling extremely low quality merchandise. Their own brand "Sleepy". I bought a "Sleepy" queen size firm, it said prime quality, and it is sagging after four weeks, They will not take it back. They said the body imprint is normal, NO IT IS NOT, the reason why I bought a new mattress was because my old mattress had the body imprint, after many years, NOT 4 WEEKS. I told them several times, that they are a bunch of Crooks.

Do not but pillows from here. Brand new pillow came in today and is the wrong pillow. Still in the package. They will not exchange or refund. The error was not on me and still would not do anything about it.

I feel like I got ripped off. They don't take accountability for their product. Adjustable base will not stay elevated. No customer service, no troubleshooting, just more inconvenience. Having to wait for a service call on brand new product.

We had to exchange our mattress, and that was the most cumbersome process. We communicated with a few employees, in the Seattle area, and they would provide conflicting information. It appeared that the employees we spoke to was not aware or knowledgeable about the exchange process, giving us the runaround. Also, during the process, each time, we had to be the ones to follow up and call, after we were told that someone would contact us. An employee took the initiative to call us, once, during the process.

In March of 2022 My wife and I bought an I Series Hybrid 1000 medium mattress queen size from Mattress Firm. 2 years later, the bed sags, and you can feel the coils and they grind and pop. I was told it was under warranty to contact Mattress Firm. Which we did. They had us jump through some hoops. Do some pictures, then wanted a video of where the issues were. It would only allow a 3 second video, we did the best we could then after all that within a couple minutes they denied our claim, I instantly went back and tried to discuss the situation but they closed the claim immediately. Said that was normal, wear for after 2 years for the bed to sag, and you can feel the coils and they grind and pop. The associates at the store itself were fine. It's the Warranty department that is the issue. They don't want to honor their warranty. I have since contacted Better Business Bureau.

I'm happy & I love this bed! I bought Beauty Crest w/ free Bed Base. Me & my husband were looking for the best deal on all mattress firm stores. Look for John of St. Petersburg Mattress Firm if you want to get the best deal & price. He'll work his way to serve you & give you the best discount ever. Kudos to Fast & on-time delivery! Thanks to Jimmy, Ernesto & Blad who were very courteous & efficiently brought our order in a perfect condition.

I purchased my new mattress because they brag about a 120 day trial and return if not satisfied. What they don’t tell you is that they want you to wait 30 days to give the Mattress a fair try. I only needed to sleep on it eight nights to know, I would not sleep on it much longer. The manager named Kat with a K acted as if she was doing me a favor because it wasn’t the full 30 days. They are also charging me $98 to inspect the mattress to be returned, as well as another $98 to bring in the new mattress! Mattress Firm, you lost my business.

The salesman was nice so I won’t bash the service. But this mattress I got doesn’t feel like the one in the store I asked for. This mattress has no comfort, I wake up in constant pain for the low price of $2,000. Yeah, avoid this store. Unless you maybe want to buy pillows, I have no complaints about the pillows.

I found out today that free delivery takes a month and costs $300. Would have looked elsewhere if I had known of all their problems. Should have read the reviews from others. The maggot problem is very interesting.

We had a great experience at Mattress Firm in Bakersfield, CA. Ashlee went above and beyond to help us choose a mattress and her follow-through with the purchase was very professional. Not only that, she's so nice that you'll end up wanting to be her friend. The delivery and set up men were great, too.

I had the best two-day shopping experience of my life. Margo was beyond wonderful, and I especially appreciated her patience with me and my girlfriend. The purchase benefitted my back, knees, and neck.

Warranty is subjective and they will deny any claim. Sagging on both sides where we sleep .5 an inch and they state this is normal after 1 year. $2300 crap mattress. The store manager will be helpful and just there to move inventory.

I needed a bed, Mattress Firm had their 4th of July sale going on and I found the perfect bed. It was all that I asked for with a reasonable price. I couldn't find a better solution than what I got from Remondo at Mattress Firm! Thanks, Remondo!!

Warranty is a joke! Our mattress has dips in it and is causing us both to have back and hip pain, you can't see from pictures so we paid $80 for someone to come out, because it can be felt! There was a small super light spot (not a stain because it came right out with a wash cloth) and they denied the claim! We have always kept a mattress protector on it! They told us we can contact the protector company but need to do so in 4-5 days after it failed. We had no idea there was this quarter sized light mark! We paid over 3k for this mattress and it's still supposed to be under warranty! This is how they SCAM people! The sales people talked up how great their warranty is and there is nothing to worry about! This should be illegal!

I had a seamless order and delivery experience. The delivery was perfect! The men were super kind and respectful. Definitely have my business. I will recommend to my family and friends. I am hoping that the mattress will help my husband and I sleep through the night without waking up with back pain.

Ronaldo and his coworker were great. They delivered my mattress, took it out of the plastic and set it up for me. It was very appreciated for somebody that is completely out of shape and very thankful for it

We bought a BeautyRest mattress from Mattress Firm and it is less than two years old and there are indentions where both my wife and I sleep and we are not big people. We filed for a warranty claim through the Mattress Firm website and were turned down by them. We will never shop at Mattress Firm again.

I shopped at the Seabrook NH Mattress Firm. Maria was sweet, very personal, felt relaxed, no pressure. I did purchase a mattress firm and the men who delivered it were super nice and sweet. Very personal.

I ordered a platform frame to try something new. Shouldn't have thrown my box springs away. What I ordered and what I received were 2 different things. The frame sits too low to the floor. Can't really put anything under it. I ordered the higher frame and left a message about it. I kept checking my emails without a response. On top of that the frame I ordered was 1 piece. I don't like trying to keep these frames together with that 4 plastic pieces in the middle. They don't hold it together right. I also asked if I could put a head board on the frame and I was told yes. There are 2 holds in the front of the frame and a hole on the sides I don't know what kind of frame that will fit correctly either way. I'm so irritated with this frame.

Lena S.

The absolute worst warranty service provided by Mattress Firm. I purchased a Perfect Sleeper & boxspring 2 years ago via online Mattress Firm. Manufacturer did not stand by their product and now a huge dent in both boxspring & mattress. In order to get credit, I had to take pictures of the product and send in to Mattress Firm review board. Mattress Firm agreed to reimburse me BUT, I had to go to a Mattress Firm store only (no website or sales rep). At the store location I had to pay additional $200 for the exact same product or get a lesser quality; plus pay a $99.99 fee for Mattress Firm to pick up old product; plus pay $99.99 restocking fee. A total of $399.98, notwithstanding tax. This is more than what I paid for the original mattress and boxspring 2 years ago. It would be much easier to get total reimbursement and get rid of boxspring and mattress on my own and go buy new one. Stay away from Mattress Firm. A total rip off!

My boxes, containing my adjustable frames were delivered to me in cardboard boxes, which contained one of the boxes full of maggots. I have pictures to prove. I had a contracting company to come out bc Mattress Firm did not want to acknowledge my problem. After 2 days of taking off from work, and hiring this company to investigate my maggot issues, the only reasonable conclusion came from the boxes that were sat in my living room, when delivered by Mattress Firm. I have tons of photos where the maggots are trapped inside the sealed box with clear tape. It is disgusting and they told me, "It was my fault."

Mattress Firm and Simmons warranty process is a joke. My back was bothering me because of the sagging so I did everything I was supposed to so I could get the warranty process going. I was told it had to at least have a 1.5 inch sag or they wouldn't honor the warranty. I have a mattress that I paid over $3500 for that sags and causes back pain.

My mattress is now 7yrs old and it is sagging in the middle of it. I was told that I can file a claim to see if it can be deemed as a factory defect. The mattress sagged almost 2 inches in the center of it. I was told I needed to send in a few pictures showing the entire mattress, frame, slats, etc. which I did. I received a response back saying that it would not be covered under the manufacturer's warranty because there was a coffee stain on the mattress!!! What does a coffee stain have to do with the mattress sagging almost 2 inches in the center of the bed??? This is totally unacceptable and their way of getting away with not holding responsibility for the defect. They didn't even offer some type of compensation. Very bad customer service!!! Mattress Firm is blaming the manufacturer but I'm sure there's something they could have done!!!

I purchased a mattress this morning from Mattress Firm at LEBANON location and Cyerra helped me. She was very knowledgeable about bedding beds and the service. I can’t help but brag on her personality and her willingness to inform you about each and every Mattress made it a pleasant experience and I would like for that to be known. Thank you. Mrs. **.

We bought mattresses for our two kids and ourselves...within 6 months both kids mattresses were hollowed out in the center, both kids under 50 lbs too! I called as we had 5 or 10-year warranty, sent pictures numerous times through email, continuously called and got a different person every time telling me to do something else to prove we had a problem. We finally gave up, went to Raymour & Flannigan and purchased all new mattresses. Our king mattress started to sink as well on my side and I'm 130 lbs. Raymour was great, we've had no problems.

I spent a long time in store trying different mattresses to find the right firmness. The sales people were helpful at that time, but when I slept on the mattress for a few months I had problems with the middle sagging, causing me back/hip pain. I was told the limited warranty would help me return it and get one firmer, but after going through the process of measuring/photographing the sag, I measured it as 1.45” my complaint was dismissed because the warranty they sent me says it had to be greater than 1.5”. I believe if I had measure it as soon as I got up in the morning, instead of taking the time to do the photograph it would have been over 1.5”.

I purchased a mattress from this company in 2020, one of the best (suppose to have been), a Stearns and Foster. Less than four years later it has a hole that you sink up in when trying to sleep on it at night. Contacted Mattress Firm today and apparently the 10 year warranty is no good. A terrible mattress and even worse company to purchase it from. Timothy

I purchased a mattress and was told if I used code elevate I would receive adjustable base free. My order was delivered with no base for free. Call customer service and they told me that there is no way I entered the code and basically called me a liar. I do not recommend this place at all.

I want to commend Peter at the Key Largo store. He is a great asset to this store. He was very courteous and knowledgeable. He took his time with what I needed. I appreciate all your help. Thank you, Peter.

I purchased a new mattress today at Bailey’s Crossroads, in Falls Church, Virginia. My customer service representative who’s name was Bailey. She was knowledgeable and helpful on us choosing the right mattress for my husband and I! I would like to add she was very kind and pleasant as well!

Carlos helped me out, he had amazing customer service skills, he was very polite, made the purchasing process quick while still taking his time and answering all my questions, and going over all of my options and his recommendations. My overall experience was great. Will definitely be shopping at Mattress Firm from now on.

When delivering and removing the old mattress and box spring. Mattress Firm refused delivery and refused to take the old out because of TWO very dead insects on the box spring. It was their exoskeleton. Long dead. They were insects not bed bugs. They said they would leave stuff downstairs but not set up. Another review said they refused delivery because of a dead spider found. There are other reviews with the same type of experience. Corporation said they would only deliver if I got an exterminator and documentation LMAO. We are in a house. There is going to be at least one bug. ESP under the bed where it’s hard to get to to clean. Get over it. I clean homes and yes I have a policy of no bedbugs or German roaches or mice. But a spider, a couple insects? If I had the same policy as mattress firm, I’d have no clients because I find bugs in every house. I’d be literally leaving every job.

Shopping at Mattress Firm was an incredible experience. The sales person Anthony had great customer service skills and exceptional knowledge of mattress. We had excellent deal on mattress alone with other accessories. I highly recommend shopping there for better sleep. Thank you.

Metal Platform frame broke well under 1 year warranty. Mattress Firm did not replace because they said frame was free with Bed purchase. They admit to changing manufacturers as these frame are problematic. :(

I am so glad that I went into the store in Cedar Hill and spoke with Mr Ben! He was such an awesome salesman and I walked out of there knowing that I got the best deal I could have gotten for my comfort. Thank you so much Mr Ben!!!

Patsy at Peoria location on Northern is AMAZING!!! She helped us 1.5 years ago with AMAZING deal and EXCELLENT SERVICE, excellent customer service, she's a gem! I just referred my friend and her mom and AGAIN, SHE IS AMAZING! Patsy makes the difference, I highly, highly recommend you go see her on Northern and the 101, she makes the difference! Happy shopping!!

I recommend that all of my friends, family, colleagues, and acquaintances avoid doing business with Mattress Firm. Every facet of my experience has been awful; on every level, the business’s performance has been uniformly pathetic. I was sold a product that did not fit by a salesperson who never asked any questions to ensure that I was buying something suitable. The delivery crew damaged my property. I was promised a replacement item that the second delivery crew failed to set up, leaving me on my own to discover that I’d need a new bed to accommodate the items I’d purchased.

I purchased a King size mattress with adjustable frame in September 2023. It broke in February 2024. I have yet to get a replacement. I have been getting the run around. I call repeatedly and am given a different excuse each time.

If you have seen the recent flavor of advertisements from this company that endorse bad and/or illegal behavior with claim that, yeah, I sleep okay at night. Well shame on you. I’ll buy a cardboard box first.

Kat was my sales rep at Mattress Firm and with professionalism and respect. She knew her product well and she explained everything to my satisfaction and did not force anything on me I did not need or want

We purchased 2 beds via phone to be delivered to our new home. We were moving to Hawaii and needed beds there for our arrival. We worked with Mattress Firm to get basically the same beds we have on the mainland and they were super accommodating. They said if we didn't like what we purchased we had 120 days to exchange.

Horrible experience with Mattress Firm in Milpitas. I was told over the phone my weight messed up the base leg when the real issue was the leg was not completely tightened. So they fixed the leg then sent me out a new base and had me to pay an additional 250 for another 10 year warranty. Meanwhile nobody wanted to speak with me regarding the insult, even though they told me that they was going to contact someone higher up

Ordered mattress online on 5/5, confirmed delivery of 5/10. On 5/9 got an email from them saying my address was invalid, they corrected the issue and the mattress is on the way, with a new delivery date of 5/16. The apparent issue with the address was a typed a "n" instead of a "N"...so this was the hold up?!! This mattress was to be a gift, Mattress Firm demolished that opportunity with this nonsense. Also, when attempting to get details in online chat, it's apparently ONLY a robot, then you get a text message response from Mattress Firm to discuss my issue with an online agent!

I brought a mattress online. Came from Alabama. Mind you I’m in FL. The box wasn’t secured properly and came in destroyed, twice and now I can’t return it 'cause I would have to pay the restocking fee, the worst mattress experience ever, it’s a memory foam mattress, I’ve ordered memory foam online from other companies. Came in fedex or ups. Never had the issue because the box was properly secured and stable.

Our in store experience in May's Landing NJ was good... Salesperson (Selena) was pleasant and very helpful. The problems we had were with their delivery. We were told the $100 delivery fee was for a "white glove" service which included removal of the old mattress and box spring and that they would disassemble the old frame for us to do what we pleased with and, of course, they would set up the new frame and mattress. Delivery was on time, but guys seemed surprised that the old mattress wasn't outside waiting for them.

Stay away. I opened an account with a $1700 credit limit. Was half way paid off. Never late. Paid extra. They dropped my credit limit by $400 which put a dent in my credit score. I paid it off. They again dropped my limit to only $700. Again put a dent in my credit score. Stay away.

I bought a mattress from Mattress Firm in 9-21 and now the mattress is failing and breaking down already and paid $3850.00 for it. They will not honor my claim due to a missing tag. I provided them with my sales receipt with my order and customer number even. I sent them pics of how much it's sagging and falling apart and they denied my claim. My suggestion is NEVER buy anything from them and now I can see why their CEO and company only gets 1.5 stars. STAY AWAY FROM THIS COMPANY, they are horribly managed.

The Mattress firm location in Georgetown Washington DC is the bomb diggity. The young lady Porshia hook a brother up really good. She was so professional & courteous. Can’t wait to tell family & friends about my experience.

I made an online purchase with a mattress, box spring, and frame all from Mattress Firm. They all came in separate shipments and the frame arrived last via Fedex. When I tried to get the mattress set up, I was told since the mattress and frame were shipped by a 3rd party, they would not set it up. I think their customer service rep misunderstood me, but I did say I bought all 3 from Mattress Firm. Then I found out that I'm stuck with the bed frame I'm not going to set up myself. So, my mattress setup just included laying the box spring down in the correct room.

Thank you Michelle and Matt, I love it. I was upset about the changing delivery dates but you accommodated my need as soon as possible. Sometimes there is miscommunication and just plain life. Thank you Mattress Firm.

We just purchased a new mattress from Graham at the Mesquite, Texas store. We spent several hours yesterday looking at/laying on all of the mattresses that fit our criteria. Graham was very patient and very good at explaining the pros and cons of each. He could not have been any more helpful and we made a great choice.

During the month of 7/23 my 90 year old dad bought a $2.400 mattress from store 22 in Florence SC which is already sagging. Dad to store to complain and was told by Lawonda that she was busy and go online and take a photo. When I daughter called, I spoke to Marcus Who Was patient, knowledgeable and professional. He apologized for Lawanda misinformation and Immediately had a new mattress delivered two weeks later. Marcus It's a great asset to the company. He definitely needs a raise.

Purchased a Stearns & Foster mattress from Mattress Firm less than a year ago. Springs are collapsing on left side of mattress. They are refusing to honor 10 year manufacturing warranty stating that our Stearns & Foster box springs are not appropriate. We are in contact with Sealy who owns S&F now. This mattress was $4500 that is now wasted as we must purchase another mattress. Don’t ever use Mattress Firm. They are refusing to honor their own warranty.

Do not do business with this company, they do not stand behind their warranty at all. We bought a Beautyrest Beyond Plush Prime king mattress for $5,000 on sale. After just 2 years it is vey dented and sagging. Filed a warranty claim and was told it is normal so no would not honor warranty. Completely insane, don't want to think what it will be like in few more years!! It is junk! Claim process extremely complicated and still not honored. Will never set foot in their stores again. You should not either. Buyer beware!

Do your own research. And do not forget these people are simply salesmen. A “sleep specialist “ is a title for the birds. They have no degree behind that title. Be sure to verify all policies. They have a tendency to say ”Well it should have been told to you” as if you knew they should have told you.

This is one of the worst companies I have ever dealt with. They sell cheap products that fall apart in less than a year, and they will not stand behind their warranty. Their customer service representatives are worthless and don’t care about the customers. Don’t waste your time or your money.

2/2024. Working with these people I thought that was so nice was just a scam. I believe they give the impression that they really are concerned about you getting the proper mattress for your rest. I was so happy that someone listened I have two bad knees and was looking for a platform bed, I was told that they had the bed at their warehouse. The lady stated, "Oh we have one that is at our outlet in our Milwaukee location." The Bed was delivered. A couple of weeks went by and the mattress started sinking in on both sides. This experience was terrible. I called and spoke with Nate. He stated that he will work with me to exchange and get another mattress. NEVER HAPPEN. I was told twice that he will call me later before the store closed and see what can be done, also he needed to speak with the lady the sold me the mattress. HE NEVER RETURNED THE CALL. I was stuck with the mattress.

I visited Mattress Firm in Clinton, Ms. A very polite well-dressed gentleman named Albert ** greeted me to Mattress Firm. I was interested in Stern & Foster or Tempur-pedic mattress. Mr. Albert was informative and knowledgeable concerning the mattress for help with back problems. I purchased the Tempurpedic ProAdapt Medium with frame. It helped me have an excellent night sleep without back pain. The next morning I didn’t want to get out of bed. It was the best night sleep I had in a long time. A few months later I went back to the Clinton store and purchased a Tempurpedic Adapt Medium with frame for my daughter who suffer with back pain. She LOVES her mattress and has helped her have a better night sleep. I would recommend Mattress Firm (Clinton store) to my family and friends. My next mattress will be a Tempur-pedic mattress ProAdapt Soft. My brother had the soft and LOVES it. Our experience was with Mr. Albert in Clinton, Ms.

These guys suck, don't buy. I ordered almost 2 weeks ago, on day of "delivery" I didn't receive phone call or email. I call to see status, they tell me, "We only have one left." Mattress is still up on the site. I would not recommend them.

Careful when you order online. The descriptions can be confusing so as a result the wrong size frame was ordered and when I attempted to return, I was told there were no returns on furniture. Hard to understand when you can return a mattress if you are unsatisfied.

Our in-store experience was very smooth? And we ended up purchasing our first Tempur pedic mattress. However, the delivery was a disaster. The mattress was frozen when delivered, so the guys said they could not bring it up the stairs for fear of breaking/ruining the mattress. No plan to come back and bring it upstairs. Then, they put the mattress on its side to soften up, which the person at Mattress Firm said never to do as it will ruin the mattress. I asked them to lay it flat, and they played it out in our playroom right on top of all the stuff on the floor (we had disassembled our old bed frame and laid it out in our playroom). This seemed super odd since wooden pieces were digging into the practice from the bottom. I had to lift the mattress myself to clear the things underneath.

I had my mattress for fourteen months. Is it's bowing in the middle. I sent in all the pictures for the warranty that they asked for but still will not help me. I have email them several times and they have email me back. Stay in a lean more pictures. At this point I will get my attorney to help me. Since they don't seem to want to help me.

Highly disappointed with the entire experience. The mattress I have purchased (3 weeks ago) has made my back and neck worse. Everyday I wake up in pain. When contacted Mattress Firm and asked to return I am informed that I won’t get much of my money back, the 120 night sleep guarantee isn’t a benefit for customers, it’s a scam and a huge inconvenience. With all the restocking and shipping fees, they still are wanting an additional $500.00 for base. The “free” base is worthless and cheap and not any use to me (ended up buying a box spring) - but mattress firm says - they can't help me, I have to pay full price for the base because it was given to me free. How can you charge someone for something they do not want?

I made a purchase from the store, and paid an additional $150.00 for them to remove my current bed and have the new bed set-up. When my delivery was made they said that was wrong, "We do not set up," I explained that I paid $150.00, they said, "Sorry." and, "Mattress firm should have never charged you that amount." Please be careful and do not get scammed, I paid an additional $200.00 to have someone come and complete everything. PLEASE DO NOT TRUST MATTRESS FIRM CUYAHOGA FALLS, OHIO Chris **

I bought an extra firm mattress, and it broke down in 2 months. So the saleswoman said a hybrid bed would be better. So they switched out my mattress. The second mattress wasn’t 6 months old and the left side is so low I have to crawl to the middle of the bed. I have repeatedly slipped off the bed since it’s slanted towards the floor. Also, the mattress will not stay on the box springs. I’m older, and not in good health. I have to depend on family to come around to get the mattress straightened out. My back, and legs kill me almost every night. They want me to use some paper scale print it, and take pics of the bed. I cannot do this alone, and I it’s hard to get help. I have bought every bed since I was in my 20’s at Mattress Firm. Never again. A 1300 plus bed should not break down in 2 months. The two beds are Hybrid 2000 iSeries! And Pressure Smart 2.0 Extra Firm.

It’s been 1 yr 4 month since we purchased our queen sized mattress from The Mattress Firm. One week after purchasing the mattress started getting lumpy. So I called the store to return. They said they could give me a refund minus $100 from the original price or they would give me a replacement for free. I chose the replacement. In retrospect I wish I had taken the refund minus the hundred dollars. Not a month later we were dealing with the same issue. The lumpy bed. I can say that I will never buy a mattress from this store again.

Robbed! Fell for the $1500 off a $2500 Serta Perfect Sleeper mattress which caused both my Wife & I to have bad back & neck ache so went back to Middletown store to upgrade 75 days in to the "120 day Guarantee". They took our money for an upgrade, and when driver showed 3/26/2024 he said warranty tag was missing. None of the other 3 tags were touched in the 8 weeks we had the mattress, but the warranty tag was cut right off (not torn). Either the original delivery or the 2nd delivery person had to cut the tag to prevent another bad mattress from going back.

I shopped at Mattress Firm in Nampa, Idaho. The staff, Michael H., was professional and courteous. He was not intrusive and allowed me time to look at the mattresses as I asked him several questions to ascertain the type of mattress I needed. Michael was knowledgeable and answered my questions. I provided some cash up front but also needed financing for the remaining balance. Progressive Leasing, a lending partner with Mattress Firm, approved me for the remaining balance.

I purchased this product in May 2021 and it feels like we are sleeping in it instead of on it. I contacted Mattress Firm online and was unable to pay and have an inspector come and exam it as this service was not available in my area which is 40 miles from Detroit. I have tried to comply with the request to have it done in a video chat but have tried twice to get this done and have been unable to make contact with them and they won't contact me by telephone as I am 82 years old and can not get the information they want to them or talk with anybody in regards to the problems with the mattress or getting a claim processed. I would never buy anything from them again because of the problems that occurred with the mattress and getting service on it.

DO NOT WASTE YOUR MONEY AT MATTRESS FIRM. This doesn't even deserve ONE star but it is the lowest allowed. I purchased the Medium Euro Top by Sealy mattress and the signature adjustable base on Black Friday 2023. It was delivered within a few days. The delivery guys quickly dropped them in the living room and left. About 20 seconds after they left I noticed that the mattress had a big cut in the fabric. I called the local store immediately (I could still see the delivery truck on my street!) and they offered me a $100 refund to keep it. Definite NO on that. I requested a new mattress. You could tell that they didn't like that by the tone of voice and I was told it would take several days to get a replacement. I agreed. Never touched the box with the base in it since I had no mattress to put on it.

I'm writing this review in order to warn others. I purchased a mattress from them 2 years and 10 months ago. Within 6 weeks of purchasing there were indentations from where I layed in bed. I'm not a heavy person. Within one years the springs came through and poked me. By the second year the springs on the other side went into my box springs and damaged it. This is the most horrible mattress I've ever purchased in my life. Buyer beware.

I purchased an expensive king size mattress and box spring from Mattress Firm. I contacted them within 120 days about exchanging the box spring for a different one. There is a $99.99 restocking fee AND a $99.99 delivery fee to exchange. A brand new box spring at my local furniture store is $200. Ridiculous policy! I could understand a restocking fee if I was returning the item but the restocking fee is also charged for exchanges. Won't buy from here again and will always read policies in full anywhere I purchase going forward.

Today we went to a Mattress Firm on Glen Cove Road, Carle Place, NY and we were greeted by Scott. We told him we are "just looking" and he kept his distance but also seem to be available whenever we had questions. He was very patient and when we were settled on a mattress. He was very attentive listening to our concerns and appropriately addressed them.

Purchase a complete dual remote control bed setup. Total price was nearly $5000. My setup is like two twin beds with separate controls for head and foot. One remote control died so I went to Mattress for help and was told they don't make them anymore and there is no replacement and offer no help.

In store was purchase was good. Set up a delivery date for the next weekend. Delivery guys came except my mattress was not on truck. So I called my sales guy and he assured me it would be on the next weekend delivery. Here it is the next weekend. I got delivery notifications to confirm, and BAM again my mattress was not on truck again. So now I'm going to wait for the 3rd weekend to hopefully get my bed. I'm not happy about this at all will not purchase from Mattress Firm again.

I hope this review is helpful to the next person thinking to make a purchase from Mattress Firm. We purchased a Simmons Beautyrest Mattress along with a base. After a month of use the pillow top started to move and slide off the top. We contacted the store and were told to file a warranty claim because this item was a no return which was not told to us under now. They do not provide you with a receipt at time of purchase but email it to you once the purchase is made which makes it too late to do anything.

First, I cannot believe all the negative reviews posted about this company. While out shopping for a new mattress, my wife and I went to several stores and saw a variety of different brands, makes & models and also met several salespeople. Of all the stores we went into, I must say (and we both agree) that the absolute best experience we had was at the Mattress Firm store on 240 Loudon Road, Concord, NH. The store was very clean, neatly arranged and stocked with several prominent name mattresses.

We bought our mattress from Mattress Firm over a year ago, we email customer service for the warranty and the warranty department is a joke. They decline our claim because our frame is improper support. How is it improper if this is what you sold us originally. Plus this is the second claim since we bought the frame. This was a 10 year warranty, but we had only over 3 years, I've gone through 2 replacement already. And ALL was absolutely garbage. We will never use them again and I suggest you do your research before you do too.

I purchased an adjustable bed about 2 years ago, purchased all the necessary warranties. The bed was not installed correctly so Mattress Firm sent an agent out to adjust the bed correctly. The remote wasn’t working correctly and the mattress firm agent said that the user needs to get used to the remote. The user attempted to use the remote but still didn’t work. A friend of the User was going to purchase a bed from mattress firm and asked me how I liked my new adjustable and I told her it never worked from the day I purchased the adjustable bed. My friend said, "You paid over 3K for something you can’t use." I said yes, I called mattress firm several times and they said, "Once that is delivered we have no more responsibility towards the bed. You need to call the warranty folks." This is two or three days after the bed has been delivered….

I order a twin mattress off their web site had all info, pictures and good price. When I received the mattress after almost 2 week wait it was the most defected it was to be a adjustable mattress and when you move mattress up there’s a big lump in the middle of mattress, When I called them they sent me pictures of all their adjustable mattress do that same thing yet on the web it does not show that at all, then they wanted to send me another just like it I did not want. Then they offered me a refund but left me with no mattress. I will never do business with this firm again.

Paid $2,200 for a mattress with a warranty called Pressuresmart Xfirm King PRIME. 2 years in, there's big divots in the mattress where our bottoms lay. I'm 180 lbs my girlfriend is 130 lb. Mattress Firm doesn't handle the warranties at the store anymore, so they sent me online. The people there said I didn't have enough slats for the Box spring. But I have 2x4s cut holding everything up. The box spring is perfectly level. The mattress is shot. Also, on this Epic rules and regulation page she sent, if you cut that “do not remove under penalty of law” tag off your warranty is void. No one tells you this when you buy it. That tag was 12 inches long flapping around every time we change the sheets. There's no way anybody's not going to cut it off.

I bought mattress from Mattress Firm and had to throw away a brand new mattress. It was the hardest most uncomfortable mattress I have ever slept on in my life. I had an horrible experience with Mattress Firm.

I absolutely Will buy from again! I had previously said I would not buy from them and they completely corrected my experience. I could not be happier! Excellent customer service, quality & value. Thank you for making it right!

There is a reason Mattress Firm has so many low reviews on Google. Disrespect and unreasonable from the Mankato MN store to their “warranty” company. Based on reviews, others have had the same issues. I encourage you to purchase elsewhere!

I bought a mattress there. First of all they're not cheap. They give you $120 day guarantee right off the bat. I used it because some of the threads were coming off the mattress. Now after the 120 days it's been give me problems from day one being too hard for my back and it's been bunching up on my adjustable bed. They said that was normal in the beginning but it hasn't stopped. It's the worst bed I've ever had for the most money. I'm a senior and I need a good bed. I would never buy anything from there again.

I purchased a $310 mattress online on 1/3/24 and figured out after opening the top of the box (break the tape) that we really didn't need a new mattress after all. Our old mattress was sagging a lot, but it turns out we had to many toppers on. I read the return policy at the start of the return page before purchasing where it says in big print with a big square around it that says, you can return it within 120 days if not satisfied and no mention of any fees for doing so. I didn't think I needed to read the page any further than that nor did I pay attention to anything after reading in big print you can return within 120 days. This is why we bought the mattress from Mattress Firm. It turns out at the "bottom" of the return page is where it states all the return fees that get applied if a return is needed.

I bought two twin adjustable beds. The beds are bowing in the middle and breaking down. Not even a year after we bought them. The one the motor went out the remote stopped working on both, the other bed is also breaking down. The motor is halfway working, the remote don’t work, hardly can’t get no customer service online. They just give you the runaround, Transfer you about 1 million times. I really wish that I moved all this before. I spent $6000. Actually it’s been over $6000 for these beds.

I needed a new mattress and so I went to Mattress Firm in Puyallup. A young salesperson, Christina provided information as needed and was a great help in my making the perfect choice for me. Normally I do not like sales people moving in before I have had a chance to look around and formulate questions but this young lady was never intrusive and it felt more like dealing with a friend offering advise. I enjoyed working with her and credit her with my being able to make the perfect choice for me. I decided on a Pressure Smart by Beauty Rest. It was delivered promptly and carefully. Thanks to it I had the best night's sleep I have had in several months. I am so happy with it. Sincerely, Myrna

They would not exchange my elevating base for a box spring during my trial period, they not even let me give it to them. They also charge $180.00 to exchange a mattress during this trial period. They were not near as friendly as they were at the purchase of the mattress.

I purchased a mattress online during the online sale at Mattress Firm. They advertised that you could try it out for a certain period of time (120 night sleep trial). I called the local Mattress Firm in Lake Jackson, told me since I purchased it online they could not help me. Said I needed to chat with someone online since I bought it online, I did that gave them my info and told me since it was a California King Mattress it did not qualify. It was never mentioned online. These are terrible practices and a professional way to do business. DON'T BUY FROM THESE PEOPLE.

I purchased a new Sealy mattress in 11/2020 and got the Sealy Ease adjustable frame. One year later I had lost power to my frame and a new control box was installed. In 12/203 again I lost the ability to lower my bed. Again they believe it is a control box issue. 2 control boxes in 3 years???? I called Sealy and have had a problem with someone coming out and installing a new control box which I have already paid for the tech to come to the house. Since I am having so much trouble with Sealy I thought I would call the store I bought it from and they would not help me at all. Saying it is a manufacture problem. Beware that once you buy from Mattress Firm they do not stand behind what they sell to you.

Rich took his time with us and explained all the benefits and features of each mattress we were interested. He did not steer us wrong. Very happy with our selection and their service. Rich and the service team made the whole purchase and installation process a pleasurable experience.

I bought a mattress, mattress protector and a pillow for my son's room on Nov. 30, 2023. I shouldn't have bought a pillow without testing it, but I was ignorant to the return policy. Regardless, if the pillow isn't used and returned without opening, I figured that they would make an exception since it wasn't opened and unused.

This is the worst place to buy, apart from being expensive, there is no guarantee. I bought two mattresses by phone. The woman who assists me offers me mattress covers. I tell her that I want ones that do not allow animals to enter. She sends me others and I call them. I send them a message and they never give me them. It changes that the policy says 120 days and I didn't even get to 30 days. I haven't opened them and they say not to buy a base that gives massage that helps you and I don't know how much and that doesn't help at all. Collier's store and the seller left, it is the worst store you can buy from. Now I lost my money and they don't even respond, they are disgusting as a company.

I worked with Mr. ** who was extremely knowledgeable and try to sell me the most expensive mattress, He sound like a used cars salesman. I'm no trust in this company. Everything in all locations I visited, are too expensive, also the free base is not electric. Is a metal piece of junk. Try somewhere else.

I purchased a memory foam mattress for my family online. It was on sale. I only got a message at the check out "back order". Never received an email from them regarding the order status. Called the customer service and waited for 15 minutes to talk to a rep. She was nice and willing to help. Her explanation was that this item was oversold in the website, they would not make anymore of this mattress so I would never received this item if I did not call to find out the order status! Very disappointed no email sent to me that it was all sold out. I asked for refund. The rep said it would take up to 10 business days to get refund back!

After about three years having intellibed Mattress it Fail. Contact Mattress Firm thru a chat session. They use an excuse of a warranty Tag for reason not cover the warranty. What A scam. The Layton store not helpful.

Purchased mattress and within 3 mos, springs in my back. Warranty dept says use ruler and put across bed. How does this prove springs hitting back? It doesn’t. They would not refund or replace and just denied claim without reason. Will never buy another junk mattress from a lying company and sales people. LIARS.

I went to Hotel Circle in Albuquerque and Ray was very helpful on my mattress decision. Could have been done by a better guy. Hopefully I made the right purchased and can’t wait till my bed gets here…

Max answered all my questions and sold me exactly what I needed. I appreciated his advice and honesty. He did not try to pressure me into spending more for something I did not need. Thank you, you have all my mattress business.

Went to store 11/2/23 paid over $7000 for two twin XL Purple mattresses, and two adjustable bases. When he showed me the receipt it had delivery date of 12/31/23. I questioned as not what we discussed, he said it was a glitch and hand wrote 11/12/23. No delivery on that date argued with them and they said it was an error and would deliver 11/13/23, mattresses delivered, as promised except the mattresses were different one as ordered and the other completely different. Called them and they said the mattress was not in stock and they could not get one until beginning of December. Totally unsatisfactory service, wait to see what happens next!

Purchased king mattress from Mattress Firm Tigard, Oregon December 2021. Within two (2) years complete failure. Both sides of mattress slopes creating hump in middle. Paid fees for inspector, Mattress Firm representative, to review and inspect. Inspector indicated frame was exceptionally constructed, and presented photo of unexceptional frames. Unfortunately what we received and what Mattress Firm determined mattress was unexceptional citing stains, but not bed failure and performance. We purchased ten (10) year warranty, but mattress failure less than specified warranty. Never again and won’t recommend purchasing mattresses from this manufacturer.

I’ve purchased from other mattress companies over the years but Mattress Firm exceeded my expectations! I was seeking mattresses for my kids that were nontoxic, fiberglass free, certified CertiPUR, formaldehyde and heavy metal free and not only did Mattress Firm deliver, they sold it at a price beating the competitors and shipped it quickly! The whole process was smooth and easy! The rep was nice, honest and helpful. These are qualities hard to find in larger businesses these days and I was even surprisingly misled by a local small business competitor of which I expected to be better! I’ll continue buying mattresses and bedding from Mattress Firm for conducting business so well!

I purchased a mattress on 10/19. On 10/29 when checking on delivery date I noticed that this mattress now comes with a free base. Company refuses to honor that for me because I paid $12 too little for the mattress to qualify. They have jacked the price up to $600 and claim you're getting a free frame. Bait and switch tactics. Be aware you are paying for that frame. I paid $488 for the same mattress 10 days ago. I am having to wait 6+ weeks for delivery and they can't make waiting that long worth it to me. Also they charge an outrageous amount to take your old mattress. The only reason I am not cancelling is because the size mattress is hard to find....full xl.

This location is not honoring a price that another employee guaranteed. After putting down a deposit to hold the mattress, my order was cancelled with no notification whatsoever. The store manager Dan insinuated I was called and informed of the order cancellation, which is not true. No one called me from Mattress Firm at all, nor did I receive any voicemails or emails informing me that they were going to cancel my order. Dan further stated that my deposit was returned to my method of payment, which NEVER happened because if it did, I would have contacted them immediately as to why my deposit was being refunded. All I can say is buyer beware. I do not recommend them at all since they cannot be trusted.

Purchased a mattress from Mattress Firm in Sarasota, Florida last year but did not begin sleeping on it until three months ago. The mattress developed huge depressions on both sleeping sides. Warranty/return process was so cumbersome that we gave up. DO NOT EVER BUY ANYTHING FROM THESE PEOPLE AGAIN. Favorite part of our attempted complaint; when we went back to the Store Manager (Tamiami Trail/Rt. 41, Sarasota), he told us that he "has nothing to do with the return/replacement process" and was unwilling to help us out with the cumbersome online return procedure.

We bought a queen sized bed from the Cedar Park, TX location and were honestly blown away by the salesman. He was absolutely wonderful. We bought the bed, had it delivered and set up and were extremely happy. A few days ago the adjustable frame broke - not a big deal. It happens. Customer service took care of us and setup an appointment for yesterday to have it replaced for free. Again we were very happy. Then it happened. The delivery people came to replace it and while they were doing their work they made fun of my girlfriend in Spanish assuming that she couldn’t understand them. WRONG!!! I won’t post here what they said other than to say it was extremely inappropriate and I’m livid.

We had or mattresses delivered today. Isaac and Jermaine were great! They wasted no time when they arrived and dug right into haul off old and bring in the new items. Very pleasant individuals. It shows they care about what they are doing. Great Job Guys!! Also, we purchased our mattresses the day before from Aaron. He knew his job and did not pressure us into buying. He listened to our needs and fit us into mattresses that were right for us. Very caring and very pleasant individual. Great Jot Aaron! All you guys, keep up the great work! Roger and Mary

I purchased a mattress online and was emailed a delivery date of 10/11-10/13. When checking my order on 10/11, it states a different date range, much later than promised. It happens, right? I’m supposed to be out of state and can not accept this unexpected delivery. No problem, I think as I’ve already learned that you can cancel an online order prior to shipping. I checked and it was “still processing” and hadn’t shipped, so I promptly contacted the customer service chat feature to cancel and request my full refund. The representative stated the following, “I’ve submitted a request to the manufacturer to have the order released through case (number redacted).Once the order is released, I will process the cancellation and contact you with an update via email. It can take 24-72 business hours to receive a response back.”

The foam on the side of the mattress is collapsing after only 2 yrs and warranty won't cover it if it has a stain on in. My husband sweats at night in bed and they want you to put a waterproof cover on it, which would make him sweat more. What a rip-off, what are they going to do... resell the mattress to and unsuspecting customer.

Bought a bed from them in Rockin CA. They said there was a warranty for sagging. After 2 years, the bed is sagging with 2 "holes" where wife and I sleep. Both our back hurt. We sent photos showing the holes but they said that's normal. I'd never buy another bed from them. We just want to exchange the mattress with another one, even a more expensive one but the 2000 $ mattress we bought was a waste. Never use these company if you can, there's better options.

Their beds are overpriced, and their quality is questionable. The truth is that you can find a perfectly good mattress for $500 elsewhere that Mattress Firm will con you into buying for $3000. The whole mattress paradigm in the US is a big scam. In the end, the very expensive mattresses fail as often as the cheaper ones.

We were at the Puyallup Fair and were looking at the purple Mattress from Mattress Firm. We have been married for close to 40 years and we made an agreement back then any purchase over $1000 we would walk away and discuss. We told that to the salesmen, Nick, and the manager Dominique told us we didn't need to do that as he would give us 2 weeks to make that decision just make the purchase. My husband and I confirmed we had 2 weeks after delivery along with their 120-day mattress guarantee. So regrettfully we didn't walk away to discuss this purchase. We were manipulated into making the purchase believing we had the 2 weeks after delivery.

Mattress Firm does not honor their warranties! They do not replace your mattress. They give you a 'credit' and if prices have gone up- then you are out of luck or you have to pay even more! My mattress (Beautyrest) was covered under a 10 year warranty. It has only been 5 years and the mattress sags more than 3 inches! There are huge lumps! Neither Simmons/Beautyrest nor Mattress Firm will honor the warranty. The 'credit' I was issued did not cover a mattress in the entire store! Since I am having major surgery for kidney cancer I thought I was use the credit for a matress topper to be more comfortable. NOPE! Only good for a mattress! So basically- it is a coupon to get a new mattress yourself! Shame on Mattress Firm!

My boxspring was only 6 months old and it broke. I went to local store in East Hampton NY with no help. I tried the so called warranty. Sent pictures etc. The said bed frame was not level. How could they tell by pictures. So no warranty. And they blocked my e mails. The lying sales kid then sold me a updated steel boxframe that was delivered the same wood piece of junk that broke. Then said sorry. I will never buy from them again. Buyers Beware of fake warranty.

We moved our gun safe under the nightstand prior to receiving our new bed. Afterwards it was discovered that the entire safe was gone. Nobody was in our home between the time it was moved and the time it was discovered missing. My husband is retired and had not gone out either. We had two loaded guns in that safe. They must have wrapped it in the plastic wrap and carried it to the truck. The personnel at Mattress Firm have been uncooperative to say the least. I found out that they use a third party & would not divulge the name of the company. They did not return our calls.

The store is terrible. They have no live customer service. They took my order and gave me a fake delivery notice, But took my money!!! they took my money but didn't have the mattress... then they sent me a fake tracking delivery notice.. I had to send a ticket to get any answers but all they said they don't have the mattress and nor they knew when ill be able to get the mattress. PLEASE AVoid this store.

I purchased three mattresses (one king and two queens) from Mattress Firm in Portland, Oregon in 2019. One of the queen mattresses sags in two areas in the middle of the mattress. The other two mattresses are fine so far. When I called and complained, I was directed to fill out a warranty request form, which involves taking pictures of the mattress and using a downloadable measuring scale to place next to a broom stick to measure how deep the indentation is on the mattress. They also request a picture of the entire mattress which clearly show a couple of areas that are sunk. My son, who sleeps on the bed, brought up the fact that the mattress has two areas which are sunk and claims that he can touch the flat base that sits below the mattress through the soft areas of the mattress. He also complains of back pain.

Purchasing of the mattresses was flawless in the process of the selecting, processing and paying. As soon as both mattress arrived I notice a bow in one of them and obvious lack of support comparing them side to side. 7 days later provided pictures, a month later have to drive back to the same location. Others did not want to help. Set for replacement to another mattress but at time of replacement the delivery guy put a lot of effort on finding a small stain that was there, it was like they knew about it and refuse the exchange. Now I am stuck with a used mattress sold to me as new and unable to replaced. Port Saint Lucie Center. Purchased July 22nd 2023. Try to replaced August 30 2023. JO.

This company offered me a FRIENDS AND FAMILY discount with 120 day sleep trial with a money return/exchange. Also I was offered a no restocking fee if I did not like the mattress. What arrived on delivery was a broken base (I refused acceptance). I was told the mattress however was new. I was given the sales manager number (at the time of purchase) only to find it has now (one week after purchase date) been disconnected. Contacting the Main number as listed on the Web page you can leave a message with a promise of contact. No live chat or person available....After 3 days When I received a call from Customer service representative I now find out the discount program basically is floor models.. No return or exchange. So I have a used/unacceptable mattress. In the process of dispute through the charge company. DON'T buy from this company!

Buyer beware. I bought a black Beauty Rest top of the line king mattress from this company I in Rio Rancho, NM one year ago. It has a 10 year warranty. I also bought the foundation, the total bill was over $7,800!!! The mattress is starting to sag where I lie. They sent me instructions on how to measure the amount of sag. The last instruction says the tag that says ‘DO NOT REMOVE THIS TAG’ must be on the bed or warranty is voided. I check my bed. 4-6 tags on the bed. The only one not there the DO NOT REMOVE TAG. That tells me their delivery people ripped off the tag before they left my home after installation because I did not. That way they don’t have to honor their warranty.

I bought a mattress for $620 ($775 with a 20% off coupon code SAVE20) from mattressfirm.com and one month later the price dropped over $100 (to $650, the SAVE20 coupon still works), so I called them to ask for a refund referencing their 120 day price match/guarantee. THREE customer service specialists all told me that I can't get a refund because the new price has to be listed price, not a price with coupon. But both the listed prices and the prices after coupon reduced! How can they ask me to use after-coupon price ($ 620 that I paid) to match a listed price $650 (without a coupon) when actually you can use the coupon. This is definitely misleading and scammy.

Ordered a 5 inch box. Spring Mattress box came without Springs. False advertisement. Refuse to offer refund or to take back charging $217 return shipping. Playing games. No one to contact. Credit card disputes the charge And they recharge again.

We got a mattress from Mattress Firm. The guy was way more than happy to help us. We got the mattress and got it home. Our few nights on it have left us more achy than we were before. So we decided to start looking into returning it. We did the math and found out it was going to cost us over $1000 to return it with all the fees. What the hell? We were not told about fees and we specifically asked what it was for returns. Of course they didn't give us the info upfront. Screw you Mattress Firm.

I received a call from my sales rep and he has been able to very satisfactorily resolve this issue for me. I am very pleased with the customer service I am now receiving.

Their mattresses are NOT even the brand name they say they are, cause I bought those ridiculous platform-type beds, it's a shame you can NOT find a box spring & mattress anywhere anymore. That is so pathetic. Anyways if ya don't pay it as "90 days same as cash" then you paid 3 times what the mattress is even worth, that's if it's even of quality which they are NOT! WE paid it in full within the 90 days. Though a $1000 was not worth the price, the mattress went haywire, had large indent of our body that it wouldn't come back to its original state, this was a 10 guarantee, within the first six months of having their garbage for mattress I've gone through 4 replacement mattresses!! And ALL was absolutely garbage.

Ordered online. Delivery date and time given when ordered. No show. Now I sit with nowhere to sleep after waiting all day for my order to arrive. No problem with taking my money but when trying to reach them only get automated **. I will NEVER deal with this company again.

We recently purchased two Sealy beds and box springs from Mattress Firm (online). Less than six months ago. Delivered Nov. 2022 - in a dumpster May 2023. I am a 6' 210 pound man. About a week ago, I sat down on the side of my new bed as I've done my entire life to get ready to go to sleep. As I sat down, there was a pop noise and now my new mattress is deformed. I tried multiple times to contact Mattress Firm for a warranty claim. We've gone back and forth several times, but it keeps coming down to a "law tag" on the end of the bed that isn't there. Their final word is no law tag, no warranty. I did not remove any tags from our new beds. There is no, and was no "law tag" on these mattresses. And they have full records online when and where I purchased our mattresses. So, they are fully aware they are new! Mattress Firm and Sealy refuse to help us and warranty their defective mattress.

Beware and avoid Mattress Firm. Butler store "manager", Christiana, is incompetent. Mattress Firm advertise the "Love Your Mattress Guarantee - Helping you get your best sleep. It’s what we’re all about." The reality - It is guaranteed that it will cost your hundreds of dollars in delivery, tax and restocking charges, and many sleepless nights if you purchase a mattress from Mattress Firm.

Bought a high end mattress. Paid to have them set it up. Mattress fell apart shortly after we bought it and sagged several inches in numerous places. Customer support at the warranty department said my frame ran the wrong direction which invalidated the warranty even though they set it up! Don’t get it, I paid to have them set everything up which they supposedly did wrong but they won’t cover the warranty.