Nectar Sleep Reviews

When I contacted customer service to address this failure, the response was pathetic. Instead of owning the logistical blunder, your team attempted to pass the buck, instructing me to call FedEx and resolve your mistake myself. It took over an hour of heated phone calls and chat arguments to finally force Nectar to issue a refund. This is, without a doubt, the worst customer service experience I have ever encountered. It is glaringly obvious that your organization only cares about capturing upfront revenue, relying on bait-and-switch tactics to hit sales targets. You did not just lose a single order; you have lost a customer for life, and I will actively advise against anyone purchasing from your brand. I hope this review reaches upper management and the CEO so they can see exactly how frontline negligence and corporate greed are destroying your brand's reputation.

Original Review: Been waiting 2 days. Fedex keeps saying out for delivery. About to say screw it.

Original Review: May 26, 2026

Immediately upon taking out the vacuum-sealed box we could smell a strong chemical odor. We let it sit and reached out to company who claims it’s just “off gassing” so we let our child sleep on it, trusting it's ok. She woke up with a red rash all over legs!!! We took it right to the curb, obviously and now we paid $300 to make our toddler itchy and uncomfortable. She is a sensitive child, so we did soooo much research and trusted this would be a good one. It unfortunately is not and I pray nobody else has this experience because the company will say contact Amazon and Amazon does nothing! Remember it's not easy to send back a big huge mattress, and if you read up on it, there are class actions about it.

THE GOOD: The mattress itself is genuinely excellent. I've noticed a real difference in my hip and shoulder pain — it keeps me properly aligned without letting pressure points sink in the way a traditional mattress does. That alone makes it worth it. Setup was surprisingly simple, and I have to give a special shoutout to the bed linens — they are hotel quality. Soft, luxurious, and beautiful. My only gripe there is the price for an additional set (around $150–$200 without pillowcases), which feels steep.

THE NOT-SO-GOOD: The "massage" feature is my biggest disappointment — and frankly, I feel it borders on false advertising. It vibrates. That is not a massage. Anyone purchasing this for back pain relief expecting a true massage function will be let down. That distinction should significantly affect the price point. The instructions are only available online, which isn't ideal for everyone. I still haven't been able to figure out how to change the color of the under-bed lighting, which supposedly has that capability. Finally, I paid extra for the cooling mattress top. In reality, it simply doesn't feel noticeably cooler — I already own a cooling pillow and the difference between the two is striking. When I called customer service about this, I didn't receive a helpful response. I essentially had to accept it and move on.

Bottom line: The mattress and linens are genuinely wonderful. But Nectar should be more transparent about what the adjustable base features actually deliver.

In the end, part of my order was delivered to a FedEx facility that I now have to pick up myself, including a 107 lb mattress, and the rest was delivered to my apartment a week early, where it will sit unattended. I canceled my order and won’t be buying from them again. If you care about scheduled delivery, do not order from them.

Every place I’ve contacted near me does not accept mattresses. First of all I don’t have anybody who is in need of a mattress of this size and thirdly I do not have a truck that I could haul this off to the dump with and that also would be my last resort because it’s a brand new mattress. I don’t wanna fill the landfills with something of the size if it’s brand new and if someone in need could use it so I reached out to other companies who maybe could find a different purpose for it and all of them are quoting me over $200 sometimes up to the full cost of the mattress. So I reached back out to Nectar and they told me that they will not reimburse anything beyond what I paid for the mattress. So buyers beware. I’ve spent so much time trying to troubleshoot what to do with this mattress and I have quite frankly am appalled that their customer service just basically said good luck.

The only compensation initially offered was a small price difference refund, which was completely inadequate. It was only after I pushed back that they added another $50. Even then, it felt like they were just trying to make the complaint go away rather than actually resolve the problem. I was also told to leave products on my porch for FedEx pickup, despite the risk of them getting water-logged and further damaged. Overall, this is just not a company I care to do business with anymore. Poor communication, careless delivery handling, and a lack of accountability make this an easy company to avoid.

The first day the WGS arrived, they arrived with missing parts for ALL beds. The next day, the WGS arrived with a poor attitude and still missing parts to complete our order. They left partially opened boxes and screws in the master and guest bedrooms - a colossal mess in our new home! Next came the challenge of repeatedly dealing with customer service, aka "Sleep Specialists". Be afraid because sleep specialists they are not! They do attempt to present as charming and helpful, but to a person, they are woefully undertrained and not at all skilled to provide any meaningful assistance. They all appear to have fake names, too, like Honey, Jenifer, Nino, Jade, and Wilma, but the voices and dialects do not match.

One promising event is that we received an opportunity to rate our interaction with the Sleep Specialists. You can guess how that went! To resolve the matter with our beds, Nectar offered to reship the missing items and to "handsomely" compensate us for their "abysmal failure." Clearly, our view of what constitutes handsome compensation and Nectar's are not aligned. We eventually got transferred to a "Survey Specialist" who appeared up to the task of resolving our situation. Our hopes were immediately dashed when we reviewed the replacement parts lists.

Another abysmal failure with the entire list being wrong, and this after I emailed the list of missing items, along with the Hub Group manifest, missing parts statement, and photos of the colossal mess left behind by the WGS teams. We ultimately hired a general contractor with the requisite talent to build the missing bed parts and order the missing hardware to complete the two-drawer nightstands. BTW, the Nectar Survey Specialist would subsequently declare that Nectar did not have the hardware to send for the nightstands, meaning we had to order the parts ourselves from the hardware store.

On top of all of that, I had to wait even longer to find out how cheap this bed frame was because this company insists on sending large items in multiple shipments through FedEx, likely because they are as CHEAP as can be. I received 5/6 boxes together and then never received the final. Had to chat back and forth with FedEx and Nectar until they finally sent it again. Just a total waste of time and money. Will never buy from here again nor will I ever recommend them or any other Ashley Furniture owned company. The worst.

I received an email from "retail support" telling me that there was nothing they could do to assist me, that I had to go back to the furniture store where I purchased it and they had to file a warranty claim. I did as instructed and the furniture store was very nice, but had no idea how to file the claim and said they needed to contact their Ashley rep. (That is when I found out Ashley had purchased Nectar.) I told them I needed the replacement in 2 weeks as we had company coming and I needed a useable mattress, as we had moved into our guest room since the defective mattress was unusable.

After a few days I was contacted by the furniture store and said they needed a picture of the Barcode on the mattress tags. When I looked I discovered there was NO BARCODE. I was then told they were not sure what would happen without having a barcode. I contacted Nectar again and was told the same thing, they could not help me. I called the furniture store again and told them I needed the mattress within a week. I was told they got one shipped and it would be here in time, allowing the 2-3 days before using, before my company arrives.

The mattress did not arrive as promised. Another was ordered and expedited shipping and that did not arrive either. Remembering they told me Ashley bought Nectar, I called a local Ashely store and explained my experience and had company coming in 2 days, they checked and found they had the mattress I wanted on their floor. I went down immediately and bought the mattress (I had to pay more, but they did discount some for me) and told me they would deliver it the next day - FREE. I called the original furniture company and asked that they refund my purchase and pick up the defective mattress. They were very nice about it and felt really bad they could not resolve the issue for me in the timeframe I needed.

I am really upset about the entire experience. Nectar's warranty was one of the reasons I decided to go with them. I read all of the warranty info and could not find anything that said they would not warranty the defective mattress if purchased from a store they referred on their website. The warranty is a Manufacturer warranty. and it was a manufacture defect, and I received the mattress without any barcode on their tags, so they should have taken care of the issue. The store did not manufacture the defective product nor were they responsible for not affixing the proper tags to the mattress. I love the mattress, but not sure I can recommend them to anyone after the very upsetting situation I experienced with Nectar customer service. They obviously do not stand behind their product, not care about their customers.

Original Review: Nov. 4, 2025

I did contact ServCo regarding the remote that was not included with my order. Thank you. My issue is that they cannot tell me when I might receive the remote - so basically I have a $3300 bed that I ordered from Nectar that cannot be properly utilized because it cannot be controlled or manipulated as advertised. I ordered it from Nectar, but Nectar doesn't help with getting the remote replaced, ServCo does, and their procedure requires me to crawl under my bed, retrieve multiple tiny serial numbers, take pictures, download them, go on-line, then attach them to an email to ServCo - I'm 65 years old and this is not very easy for someone my age, or probably anyone for that matter.

While performing the required ServCo steps, this really doesn't really qualify as true Nectar Customer Service at this point (I'm thinking) as I'm crawling under my bed, trying to take pictures, then climbing off the floor - it seems more like the Customer performing a Service to get what they have already paid for. Not good policy or advertising, in my humble opinion. Put yourself in my shoes 40 years from now and see how easy it is not. So far, only somewhat pleased with the product, definitely not pleased with Nectar experience which I plan to pass along to Google reviews at some point. At first, I attempted to elevate this issue to supervisor level on my first customer service call, but was refused by the first CS rep.

Overall, my Nectar experience has been 1 star at most. I really don't think that I'm being unreasonable. Having worked in the business world for over 40 decades, usually a "one-shop phone call" with a manufacturer or product provider is key to good customer satisfaction - not a multiple "jump through the hoops" multiple tasks and steps by the consumer to resolve an issue.

Meanwhile I have no bed frame that I paid for and I have no help from Nectar to resolve this. I asked them for a refund and I was told that when they receive the bed frame back to them, they can issue me a refund. They sent the bed frame to the other side of the country. That’s not my fault. I was told they can “try and process a new shipment”, but I would have to wait for the investigation to be completed. I was so excited to get a new bed from Nectar and now I have never been more disappointed. I have no bed, they have my money and I have to continue to wait. This is not ok.

I phoned Nectar immediately, they needed pictures, etc to initiate an approval for return. Needless to say, this was all done by the caregivers in her facility. Additionally, she DID NOT HAVE A BED TO SLEEP ON. THANKFULLY, accommodations were made to provide my mother with a bed. However, the process of having the items, yes items, returned was a nightmare. Multiple calls and attempts to schedule an immediate pick up went without concern from Nectar. My mother’s room is 16x16.. She is living like a sardine for 6 days and counting.

The pickup process was a disaster. Nectar left the bed in her room for 6 days. On the day the mattress pickup was scheduled, the company who was assigned the order picked contacted me and let me know that we’re not approved to pick up frame, only the mattress. I called Nectar immediately, stating this was not acceptable. To Nectar, I did not make a difference. The mattress was picked up but her bed frame still remains in her room. I urge anyone who is considering making a purchase from Nectar to just say NO. Do not risk a collapsing bed and terrible customer service. It’s not worth it. So many other bed companies who can provide the same thing without out the danger to purchaser and incredible frustration dealing with terrible processes and customer service.

Original Review: While I’m sure Nectar’s offerings are competitive in their price range, their customer service, in my recent experience, is so incredibly incompetent (at best) that I recommend never buying their product. Essentially, as a Mother’s Day gift this year, I purchased a mattress with “white glove” installation service (including removal of the old mattress) for my 87 year old mother. It was supposed to arrive on or about Mother’s Day. I was very happy when I got an email the day before Mother’s Day “confirming delivery.”

In truth, the only thing that had arrived was a mattress protector I also purchased. After more than a month of getting the runaround from Nectar as to when the mattress would finally be delivered (one unfulfilled promise after another by phone; they keep you on hold forever, drop calls without returning them, yet it’s the only way to reach them as they don’t respond to their emails), and after repeated emails to them with the last one threatening to cancel my order, I got no responses and was forced to cancel. That was in June.

For the past nearly three months, I have spent many hours fighting with Nectar and my credit card company with Nectar insisting that it had delivered the mattress (a completely false and potentially fraudulent statement). As proof, they produced a delivery receipt for the day before Mother’s Day. Not surprisingly, the receipt was from FedEx which had delivered only a small box (the mattress protector) and had left it at the door without any required signature by the recipient.

Nectar stuck to its mistruth until I was able to find someone with common sense at my credit card company who finally understood that FedEx does not install mattresses and remove the old mattress (a service I paid $200 for), and Nectar was finally forced to confess it was either incompetent or (even worse, perhaps) fraudulent. I buy lots of things, and have never had worse customer service than I received from Nectar. Do yourself a favor and buy your mattress from another vendor.

Additionally, while the website stated that items would ship within 1–2 business days, the frame did not arrive until two weeks later. The customer service team seemed unable to follow through or provide accurate updates, which was frustrating. In summary: fantastic mattress, disappointing service. Next time, I would purchase through a brick-and-mortar retailer to avoid the delivery and communication issues.

* Delivery - Although they heavily promote ships 1-2 days (misleading advertising), there was a more than 3-week delay. Not once did Nectar proactively update me on delays, or apologize. I contacted customer service multiple times, escalated to clearly complain, was told they would not put me through to a manager, each time I was given different information and only one of 4 representatives followed through. I ordered and paid for "white glove service" which they ended up blaming the delay on. When I suggested removing the white glove service and delivering direct to me, this was not an option.

It's also suspect that in today's consumer world with every product and service seeking reviews, it is incredibly difficult to provide them with one directly.

Original Review: Aug. 26, 2025

One of the worst experiences in my life. I purchased my Nectar mattress and foundation back in October 2021, and was quite satisfied until the foundation broke last year. The entire build quality is a joke; collectively, my partner and I weigh less than 300 pounds together, and that was enough to completely snap the metal bars and cause the whole thing to fall apart. Warranty at that time was still in effect, but little did we know that, just one year later, the frame would break again on the same spot, and despite a manufacturing date of 6/6/2023, Nectar won't replace any parts of this clearly defective product BY DESIGN. Shame on you, Nectar, if I could give less than 1 star, I would gladly do so. I'll attach some pictures to show just how abysmal the quality of this supposed $400 foundation is.

When I reached out for warranty support, I expected a smooth, helpful process. Instead, it became a frustrating loop of requests for more photos and proof. In trying to lift and position the mattress for their pictures, I actually aggravated my back injury. Even after explaining my situation, they kept asking for more documentation instead of offering a quick resolution. With my back in worse shape and no real progress, I couldn’t wait around any longer for them to “decide” what to do. I’m now replacing the mattress out of my own pocket — something I never thought I’d have to do with a brand that advertises a Forever Warranty.

In my opinion this mattress is extremely falsely advertised for the following reasons: 1- Their cooling features, it feels like you’re sleeping on a heating blanket / horrible experience. 2- Edges collapse / no support. 3- Very little support or comfort for side or back sleepers. 4- No customer service / ignore your emails & concerns. 5- appears trial, warranty, cooling features & comfort claims are false / just sales gimmicks. I’d stay away from this company & buy from a local store where you can test & see what you’re actually buying. I shall continue to try & get my funds back but very difficult when they don’t respond to emails or phone calls. I feel I was scammed, don’t be their next victim.

Original Review: Aug. 6, 2025

Buyer beware. I’ve purchased 3 nectar mattress before the mattress and style changed in 2024. I have a twin, a queen, and a king nectar classic. Loved them. All that changed 9/2024 when I went through the process of getting a warranty replacement for my king bed and I received the “new” nectar mattress. I hate it and it hurts so much.

I have back issues (herniated disc, straightening of the cervical spine, and muscle spasm) due to a car accident some years ago. I feel EVERYTHING when I wake up in the morning. I’m writing it because I woke up another morning in pain with my husband choosing to get up in the middle of the night and sleep in the chair in our room instead of this bed. I have purchased new box springs to try to help the mattress and nothing helps. I sink in the bed. If my husband is laying too close I roll into him unless I have a pillow bracing my back. We are under the weight limit but my husband is 6’2, 330 with a football player type of build. I am 5’10, 250lb.

I have no issues sleeping in my son’s twin bed or my guest room's queen bed on the OLD style mattress. I have issues sleeping in this KING bed even when I’m alone. I can’t speak for other styles beyond the classic but do yourself a favor especially if you have existing back problems or you’re a heavier person, DO NOT BUY THE NECTAR CLASSIC!

Upon trying to get them replaced, it wasn't a simple process. Would make you weary if they will honor any of the other warranties they offered. So I decided to try to return the whole thing as I don't feel confident in any future issues that will come up will be handled. They want a bunch of pictures, etc to return (2 days old). Note- only returning because of the legs. All that could have been handled by simply sending out two more of the cheap plastic legs. Shop local and the pricing is not much different- don't fall for the add ons - sheets are just a cheap as something you could pickup at walmart for $9.99.