DreamCloud Reviews
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About DreamCloud
DreamCloud specializes in luxury memory foam and hybrid mattresses. Its mattresses have up to seven layers of memory foam and hybrid models include dense coils for comfort and support. The gel in the memory foam layer helps sleepers stay cool. Mattresses range from $399 to $2,498, depending on the size and model. DreamCloud’s mattresses work with all sleeping positions.
Visit www.dreamcloudsleep.com- 365-night trial
- Lifetime warranty
- Suitable for multiple sleep positions
- CertiPUR-US certified foam
- 100% fiberglass-free
- Limited firmness options
- Old mattress removal costs extra ($100)
- Warranty applies to hybrid mattresses only
Helpful Reviews
DreamCloud mattresses and products
DreamCloud offers six mattress models split between its classic memory foam and hybrid styles. Prices listed below are accurate as of the publishing date.
The DreamCloud Classic Hybrid
$649 (queen)
The DreamCloud Classic Hybrid is a 12-inch mattress with six layers, including a CloudQuilt cover, cooling fiber tech and 1” of memory foam. Individually wrapped coils enhance airflow and motion isolation for cool, supportive, uninterrupted sleep.
The DreamCould Premier Hybrid
$949 (queen)
The DreamCloud Premier Hybrid is a 13-inch mattress with six layers, including CloudQuilt cover, euro top and 2” of memory foam. It doubles the cooling fibers of the Classic Hybrid and adds contouring comfort, airflow and motion-isolating coil support.
The DreamCloud Luxe Hybrid
$1,299 (queen)
The DreamCloud Luxe Hybrid is a 14-inch, 7-layer mattress with tri-zone support that targets the hips and back. A CloudQuilt+ euro top, enhanced memory foam and 3x cooling fiber tech offer comfort, contouring and breathable, coil-based support.
The DreamCloud Classic
$799 (queen)
The DreamCloud Classic Memory Foam is a 13-inch, five-layer mattress with a CloudQuilt cover, cooling fibers and 1” of pressure-relieving memory foam. It’s a firm, breathable option designed for contouring support and uninterrupted, restorative rest.
The DreamCloud Premier
$1,099 (queen)
The DreamCloud Premier Memory Foam is a 13-inch firm mattress with a five-layer design, featuring a CloudQuilt cover and euro top gusset. With 2x the cooling fibers and memory foam of the Classic model, it delivers upgraded comfort, breathability and contouring.
The DreamCloud Luxe
$1,499 (queen)
The DreamCloud Luxe Memory Foam is a 14-inch medium-firm mattress with six layers, including a CloudQuilt+ euro top and tri-zone support. With advanced cooling and pressure relief, it’s built to ease back and hip tension while maintaining all-night comfort.
DreamCloud mattress construction and materials
DreamCloud mattresses range from 12 to 14 inches tall and feature five to seven layers, depending on the model. Each includes a quilted CloudQuilt or CloudQuilt+ euro top, contouring memory foam and breathable cooling fiber technology. Hybrid models add individually wrapped coils for responsive support and motion isolation. Select mattresses also include tri-zone support systems and phase change materials for targeted pressure relief and enhanced temperature regulation. All DreamCloud mattresses are CertiPUR-US certified and 100% fiberglass-free.
DreamCloud mattress comfort
DreamCloud mattresses are built for balanced support, cooling and comfort across all six models. Each layer is engineered to relieve pressure and promote airflow, with memory foam that contours to your body and a breathable quilted top. Hybrid models add wrapped coils for bounce, responsiveness and motion isolation, while select models offer tri-zone support to better align your hips and spine.
- Firmness: DreamCloud rates its mattresses as “luxury firm,” averaging 6.5 out of 10 on the firmness scale.
- Sleeping position: Most DreamCloud models are well-suited for back, stomach and combination sleepers. Side sleepers may prefer the Luxe options for added cushioning around pressure points.
- Motion transfer: Compared to all-foam options, DreamCloud’s hybrid mattresses tend to reduce motion transfer better due to individually wrapped coils combined with memory foam layers. This makes hybrids a stronger choice for couples seeking less disturbance from movement.
- Edge support: Some reviewers mentioned that earlier all-foam DreamCloud mattresses had weaker edge support. However, the newer hybrid models offer better edge support, which may resolve this issue for many sleepers.
- Sleeping hot: Cooling fiber technology and gel-infused memory foam help prevent overheating and maintain a more neutral sleep temperature. Some models, like the DreamCloud Luxe Hybrid and Luxe Memory Foam, also use phase change material for enhanced cooling.
DreamCloud mattress prices
Buying a mattress can be expensive. DreamCloud offers financing to help make your mattress more affordable. Use the charts below to compare the prices of all DreamCloud mattress types and sizes. It also offers add-ons like bed frames, sheets and pillows. Prices are accurate as of the time of publishing.
DreamCloud hybrid mattress pricing
| Mattress size | Classic Hybrid | Premier Hybrid | Luxe Hybrid |
|---|---|---|---|
| Twin | $399 | $599 | $899 |
| Twin XL | $549 | $849 | $1,199 |
| Full | $579 | $899 | $1,199 |
| Queen | $649 | $949 | $1,299 |
| King | $849 | $1,199 | $1,599 |
| California King | $849 | $1,199 | $1,599 |
| Split king | $1,098 | $1,698 | $2,398 |
DreamCloud memory foam mattress pricing
| Mattress size | Classic | Premier | Luxe |
|---|---|---|---|
| Twin | $299 | $799 | $1,099 |
| Twin XL | $649 | $949 | $1,249 |
| Full | $699 | $999 | $1,399 |
| Queen | $799 | $1,099 | $1,499 |
| King | $999 | $1,299 | $1,699 |
| California King | $999 | $1,299 | $1,699 |
| Split king | $1,298 | $1,898 | $2,498 |
» COMPARE: Best Mattress Brands
DreamCloud FAQ
Where can I buy a DreamCloud mattress?
DreamCloud mattresses are available online via the brand’s website or through about 4000 mattress store partners nationwide.
Is DreamCloud good for side sleepers?
DreamCloud mattresses are rated “luxury firm” and may feel too firm for some side sleepers. The softer Luxe models are usually a better fit for side sleepers who need extra cushioning around pressure points.
How long do DreamCloud mattresses last?
DreamCloud states its mattresses last seven to 10 years. It offers a lifetime limited warranty on its hybrid mattresses for the original purchaser, covering defects like sagging over 1.5 inches. For the first 10 years, it replaces the mattress at no charge. After that, it repairs or replaces it with some shipping fees.
Is DreamCloud a good mattress?
Yes, DreamCloud mattresses are a good option if you’re looking for a high-quality memory foam or hybrid mattress. The 365-night trial eases anxiety about buying online, and the lifetime warranty provides added security. The mattresses use CertiPUR-US certified foam and are 100% fiberglass-free, making them eco-friendly, too.
Still have questions?
DreamCloud Reviews
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Reviewed July 31, 2026
Both bed frames broke fairly quickly, do not buy your frame from Dreamcloud.
We’re truly sorry to hear about the concerns you’ve encountered with your DreamCloud bed frame. This is not the experience we want our customers to have, and we appreciate the opportunity to look into this further.
We would be happy to have one of our Senior Customer Advocates review your experience and work with you toward a resolution. Please reach out to us through a private message with your order details.Thank you again for bringing this to our attention.
Reviewed July 12, 2026
My partner purchased the Premier Adjustable Base (bed frame). In less than a month of using it, both the head and foot elevation functions stopped working. We then had to wait a week for a technician to come to our home and replace the motor. Again, this happened in less than a month of owning the bed frame. Fast forward a few months, and the welded bracket on the frame—the component responsible for raising and lowering the head of the bed—completely broke. We waited over a week for a repair technician to come out, but once he saw the damage in person, he realized there was nothing he could do to repair it. This was especially frustrating because we had already provided the company with photos and videos clearly showing the broken frame.
Now we have to wait several more weeks for the company to order the entire upper portion of the bed frame so it can be replaced. Once again, we’re inconvenienced by having to wait for the part to arrive and then wait even longer for a technician to schedule the repair. If you’re looking for an adjustable bed frame with elevation and massage features, DO NOT purchase anything from DreamCloud Sleep. Their products are subpar, and their customer service is just as disappointing. At this point, we should have been offered a refund, yet here we are still sleeping on a bed frame that doesn’t work. Do better, DreamCloud!
We are sorry to hear that your Premier Adjustable Base has not been functional and could not be repaired by the technicians. This is truly not the experience that we had hoped to provide you and your partner at all. We wish to make things right with you and assist you in processing a Warranty Claim, so that we can ship you a brand new unit. A Senior Customer Advocate will reach out to you as soon as possible to help out with this process.
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Reviewed July 6, 2026
If you want a soft bed, Do not buy this mattress. Rock hard. The display models was nice and comfortable. My body feels like someone beat me even after only 1 night.
Reviewed June 20, 2026
Updated on 07/12/2026: I sent a return response to the latest email sent by Tracey, a Senior Customer Advocate at Dream Cloud/Nectar. Unfortunately, the replacement mattress was worse than the first!
Original Review: I would steer clear from Dream Cloud or Nectar; same LLC company. The performance of the mattress is sub par and gets mushy and sinks in the center, along with poor edge support. If you weigh less than 100 lbs., you might get lucky. I noticed problems with the Cal King mattress from the onset and reported. They sent me a topper at no charge, it seem to help at first, firming up the mattress a little. Then the mattress started sinking in the center and the edge support kept getting worse as time went buy. My mattress is 1-2 years old and with no significant remediation, only stalling with multiple do this and that and send this and that. They know what I bought and what they shipped me. So I'm going to have to buy a new mattress at my expense. Don't buy a bed in a box or off the internet, buy local and lay on the bed.
We're sorry to hear the comfort and support concerns have continued, especially after you raised them early on. We appreciate you trying the complimentary topper and understand how disappointing it is when a solution doesn't provide lasting relief. A senior member of our Customer Care team has reached out directly, and we're committed to working toward a resolution. Thank you for your feedback and for giving us the opportunity to make this right.
Reviewed May 7, 2026
Do not buy from DreamCloud. Our mattress started sagging in the center after only a few years of use. Customer service is nearly impossible to reach via email, and their chat support uses "photo evidence" as a loophole to deny claims. They want photos from angles that make it impossible to see the actual dip in the foam. They even refused to take the mattress back to inspect it themselves. This is just another company making promises they have no intention of keeping.
We sincerely apologize for your disappointing experience with DreamCloud. We take customer satisfaction seriously, so a Senior Customer Advocate will be reaching out as soon as possible to assist you. Thank you so much for coming forward with this concern. We look forward to resolving this issue for you promptly!
Reviewed March 25, 2026
I purchased the DreamCloud queen hybrid mattress for my guest bedroom. Users complained that they rolled toward the middle, not enough support. Contacted DreamCloud support and they issued me for free the same mattress. It is now 6 months later and having the same issue (rolling toward middle of the mattress). DreamCloud support offered me the DreamCloud Classic Memory Foam mattress for full price minus $50 off. This was unacceptable to me since it did not resolve the issue.
We're so sorry to hear that your mattress hasn't been the right fit for you and your guests. We understand how frustrating this must be and, while your order is outside of the trial period, we're happy to work with you directly to find a resolution to this issue. A senior customer advocate has reached out to discuss options, please respond to the email sent so we can work to resolve this issue. Thank you for your patience and we hope to hear from you soon!
Reviewed March 25, 2026
Dreamcloud mattress that I purchased was very good. However the adjustable bed frame (split king) arrived with a defective part so one half of the bed does not work. Customer service is terrible. I’ve spoken to Dreamcloud and have been referred to ServeCo for help with the bed frame. Apparently ServeCo is a vendor for Dreamcloud. The defective part is a power cord. Pretty simple fix-new power cord and plug it in. But after a month of getting the run around by ServeCo I’m now told the power supply cord is out of stock. So how does Dreamcloud:ServCo continue to ship adjustable beds if they don’t have power cords?? I would never recommend this company nor will I ever purchase from them again.
We’re really sorry to hear about your experience with the adjustable base and the delays in getting this resolved. We understand how frustrating this situation has been, and this is not the level of service we want for our customers.
Your feedback has been escalated, and a Senior Customer Care Advocate will be reaching out to you shortly to work toward a resolution as quickly as possible. We appreciate your patience while we get this addressed.
Reviewed March 13, 2026
I had my dream cloud gifted to me roughly two years ago. Six months in it was fine, waking up with normal body stiffness from breaking in a new mattress nothing major. Now before I continue I wanna say I'm a heavy guy with lower back problems on the L4 L5 and S1 plus SI joint issues plus some other health issues that can be highly managed with quality sleep. Ok with that said after the sixth month I started having issues with this mattress. It started with toss and turning trying to find the right spot to get to sleep. Then once I found a good comfortable spot it went from falling falling asleep to staying asleep to waking up feeling unrested.
After a year standard mattress sag in the spot I slept in the most now here we are down the line and I've switched sides and now there's another spot that's saying from what you get after years of use accept I haven't been sleeping center mass or on the opposite side of the original sagging spot for an entire year. I just started sleeping center mass and opposite side about a month ago.
I can't recommend this mattress nor would I recommend this mattress to anyone who is over at maximum 220 to 230 LBs. Does it provide quality sleep? I wouldn't know. Is it comfortable? For the first six months. Does it offer anything or claims for such a pricey mattress? In my personal experience... In the start yes but after time it's an expensive investment for heavier people that will wind up with buyers remorse.
Reviewed Feb. 1, 2026
I took advantage of the Black Friday deal for DreamCloud. Here's my experience from ordering to 3 months of sleeping on it.
ORDERING AND RECEIVING - Unfortunately, everything about what DreamCloud promises during the shipment phase was a failure for me. They provide an order confirmation with notification of your shipment and a way to track it online. This is ideal as the mattress is heavy, bulky, and needs two people to move it. I can coordinate with help to be available on a specific date. But the mattress just showed up unannounced, no notification that it would arrive on email and online. Just an email saying it's “on its way”. And it was pouring rain. So I unfortunately had to carry the mattress myself in the rain.
Also, I suspect that the customer service on social media is an AI robot. Definitely when they first greet you. I can tell because they ask for an order number and they could not read the screen shot of the order number. I suspect it goes something like this: 1) Customers say something negative on DreamCloud's social media account. 2) The AI Bot greets them right away, asking to DM them with basic info. 3) Once you DM them, the system finally takes it to an actual human to reach out to you. Anyway, bot or no bot, I gave up on customer service because it’s too late. The package was there and there was nothing they could do.
UNBOXING AND UN-GASSING - This is where DreamCloud gets its highest mark from me. Once I managed to get it on my bed and take out the packaging, it just inflated and started to un-gass. I’ve bought other mattresses before and we had to return it because the smell was still there weeks after opening it. But the DreamCloud, after a few days of letting it un-gas with the window open and fans on, had no smell.
THREE MONTHS OF SLEEP - My wife and I share this queen-size mattress. So far our rest has met our average expectations; nothing amazing but yet nothing awful. One thing I notice though, is that it seems my mattress is missing the most outer row of coils. The corners feel empty and the mattress is soft around the edges. This matters and I share this mattress and we need to utilize all the space as possible and when you’re sleeping around the edge you get this feeling like you might fall off. Not sure if this is an intentional design or if it’s an error on my mattress alone. If it’s the latter, do I endure the hassle of returning the mattress and waiting for another one?
Hi Edwin! Thank you for your valuable & detailed feedback. We’re very sorry that your delivery experience did not meet expectations and regret the inconvenience this caused. This is not the experience we want for our customers, and your feedback helps us improve our communication and delivery process. A senior customer advocate has reached out to you to provide a direct line for any additional questions or concerns about your DreamCloud mattress.
Reviewed Jan. 17, 2026
My husband and I bought this bed in June 2024 and I wanted to like this mattress I really did but that’s not the case. First off the mattress is a beast I cannot lift to rotate it my myself or even help my husband to rotate it, so be wary of that. Second thing this mattress was okay for many the first 6 months then it developed a huge crater in the center and it feels like I’m falling in a hole, I wish I had returned it during the trail but I had things going on and just didn’t. But be aware you will be throwing your money away if you purchase this, I wake up every morning feeling like I have been hit by a Mac truck. I am so sore from sleeping on this mattress.
We are so sorry to hear this has been your experience with us here at Dreamcloud. This is never the experience we want for any of our customers. One of our senior customer advocates has reached out to see how we can get this resolved for you. Please respond directly to them to ensure we get you taken care of as quickly as possible!
Reviewed Jan. 13, 2026
I had high hopes for this mattress based on reviews from their site, but more on that later... I bought the Dream Cloud hybrid. The first 6 months were ok-ish, but it sleeps HOT. After about 6 months, I started suffering from back pain upon waking. Several hours out of bed and I would be fine. At 9 months, it was unbearable and lasted linger into the day. I bought a topper, but it didn't help. Returned the topper and started reading Dream Cloud reviews NOT on their site. They're not good.
Realizing they have a warranty during this process, I reached out and because I was just outside of it, I was told they couldn't help. I tried to find out how to leave a review on their site and couldn't seem to find a way. Upon reading reviews, I saw something curious...Reviews with 5 stars indicating terrible mattress. Uncomfortable. Feels like I'm falling out of bed. Surely, those opinions aren't 5 stars by the reviewers. It would seem those reviews are edited by Dream Cloud. In any event: buyer beware. A year and a few months and $900 later and I have to buy a new mattress.
We are so sorry that your mattress isn't working as you expected. We never want that experience for any of our customers. We work very hard to ensure that we help our customers find a remedy to their issues as soon as we can. One of our senior customer advocates has reached out to see how we can get you taken care of!
Reviewed Jan. 5, 2026
Don't waste the money. It lasted about 2 months. Center collapsed like sleeping in a ditch. Wasted my money. Warranty and return is a joke. With all the hype and reviews I thought I'd be safe. It is not a good product. Don't waste your money.
Hello Louis, A Senior Customer Advocate has reached out to you to provide additional support. When you have a moment, please respond so we can further assist you as we need to locate your account in order to help.
Reviewed Dec. 23, 2025
My husband and I bought a DreamCloud mattress about 4 years ago. I checked reviews and thought it would be perfect for us. With regard to the comfort level, we prefer a bit softer feel, so if you like a firmer mattress this might be perfect for you. DreamCloud was gracious enough to send a topper at no additional cost which is fine for us. But the biggest concern I have is, the mattress is extremely heavy and when I change our bedding, it's hard for me to lift. I'm a active senior and garden and do some heavy duty work in the yard but for me the mattress is way too heavy.
Thank you for sharing your experience with DreamCloud. We’re glad the topper helped tailor the comfort to your needs and appreciate your kind words about our service. We understand that mattress weight can be a challenge, especially during bedding changes, and we truly value that feedback. We’ll be sure to share it with our product team as we continue improving designs for ease of use
Reviewed Dec. 1, 2025
I bought this mattress (Queen Deluxe) as I read and believed the reviews (Can't find the receipt). The transaction was in 2025. After just 3 months, the mattress developed a "sink hole" in the middle when you lie on the bed. I called customer service and emailed them photographs, but the pictures were not enough for them. The mattress has a deep sink in the middle. This sink is about 4-5". I weigh 140lbs and my husband 175, so it cannot be because we are heavy. The experience has been so very disappointing.
I am attaching pictures of my ordeal as well as the tag that is on the mattress for reference. I gave them 2 stars because he delivery was as promised, and the items promised in the promo came even though the quality was terrible. I am talking with online support, so I will do an updated review based on what happens with the Support team.
Thank you for bringing this to our attention. We’re sorry to hear about the trouble you’re experiencing with your mattress, and we understand how frustrating this situation must be. In order to properly look into what’s going on, we’ll need a bit more information about your purchase.
We’re sending you a private message so we can securely gather your order details and assist you further. We appreciate your patience and the opportunity to help resolve this for you.
Reviewed Nov. 24, 2025
Stay away from DreamCloud. They promise a 365 live with & make sure you love it. No question asked return policy. This is not true. When you go to return they return the mattress but not the bases which is the majority of the purchase price. Stay Away from this company.
Thank you for your feedback. Your satisfaction is our priority, and we fully honor our 365-night trial for mattresses, including all eligible returns. However, bed frames are covered by a 60-day trial, which is stated on our website for each product and in our warranty policy. We apologize for any misunderstanding regarding this coverage. Our records indicate that your mattress warranty return was honored. Please let us know if we can assist further.
Original Review: Nov. 23, 2025
The mattress we bought depressed greatly On 1 side, they voided warranty due to period blood stains on the opposite side. They denied warranty due to superficial stain! Ladies beware what this company does!
Hi Jordan, a Senior Customer Advocate has reached out to assist you further. We’d love to hear from you so we can address this promptly. We sincerely apologize for the inconvenience you’ve experienced and are committed to making this right.
Reviewed Nov. 15, 2025
Received my bed/quilted headboard today. Upon opening the packaging, I found headboard is ripped. I was offered $50 but the headboard will continue to rip so I requested a replacement. The bed weighs 146 lbs so I had to hire 2 neighborhood boys to carry it in. Now with the replacement I will have to hire them again to bring the new one in and remove the old headboard. Then I will have to pay bulk pick up to take it away. This damage is costing me $ but DreamCloud is leaving the trashed headboard as my problem. I COMPLETELY REGRET MY PURCHASE. TRASH.
We sincerely apologize for this issue, this is not at all the kind of experience we aim to provide our customers. We'd like to look into this matter further and have reached out to gather your order information so that we can investigate your concerns. Thank you for your patience and we hope to hear from you soon.
Reviewed Nov. 4, 2025
The mattress was very uncomfortable. I called to try and return. The first time they said they would pick it up, and then see if they would refund me. So is the refund not even guaranteed? Then I'm out of money and have no bed? The customer service was awful. My wife and I have had several high end beds over the years usually one of us will like and the other not so much as we have varying sleep preferences. But both of us dislike this mattress. Stay away from the premium DreamCloud mattress and dream cloud in general.
We sincerely apologize for any miscommunication on our end regarding your return request and for any frustration this has caused you. According to our records, your return was approved and your refund will be processed once completed. A senior customer advocate has also reached out to offer assistance and will continue to work with you directly until this has been fully resolved. Thank you for your continued patience as we work together on your return.
Reviewed Oct. 13, 2025
We ordered a split King bed and one of the adjustable bases has not worked since day 1. Unfortunately, this company uses a 3rd party for their bases and I was told after calling into their call center that I would have to call that company. First red flag: They won't even help with a brand new product. The call center sent out a technician about 10 days later and after examining the base he said the main head motor is faulty and a new motor must be ordered. After 20 days we still haven't received any updates on this matter. I called Serve Co. again (the 3rd party they use for the bases), and after looking into our account they have informed us the motors are back ordered and they have no idea when those will be available.
To have a brand new bed frame have issues from day 1 and Dream Cloud would not stand behind their product is unacceptable. A new base should have been sent out ASAP and we would happily return the faulty base. I just called Dream Cloud again and their off-site phone call center is pleasant but they can't really help at all. They are asking for photos to be sent of the base and then maybe they can help. Please be warned of this company. You are better off purchasing a bed from somewhere else that has better customer service.
Thank you for sharing your feedback. We’re very sorry to hear about your experience with your adjustable base and appreciate you bringing this to our attention. A Senior Customer Advocate has reached out directly to assist and work toward a resolution. Please continue working with them so we can make this right as quickly as possible.
Reviewed Sept. 24, 2025
Literally the worst mattress ever. I wake up every day with back pain. Functionality is fine. I would give mattress a zero star if I could. They also will not take back the mattress as stated on their website. A loss of a lot of money!
We’re truly sorry to hear that your mattress isn’t meeting your comfort needs and that you’re waking up with back pain, that’s never the experience we want for our customers. While functionality may be fine, we absolutely understand that comfort is personal, and we’d love the chance to work with you on finding an option that better fits your needs. Please know our team is here to help explore solutions and discuss available alternatives and have reached out to you directly.
Reviewed Aug. 13, 2025
The worst bed I’ve ever laid on in my life. It sags slumps slips. Very perplexed by the whole experience. I would not recommend this bed to anyone not even my dog.. Buyer beware this bed sucks. They told me they were gonna send me a solution a 2 inch firm topper, which makes the bed even worse. It’s quite laughable. I feel like someone’s playing a joke on me.
We are so sorry to hear this has been your experience with us here at Dreamcloud. We want you to have the sleep you deserve. One of our senior customer advocates has reached out to you directly so we can ensure we get you taken care of quickly!
Reviewed Aug. 7, 2025
This is solely on my customer service experience thus far. I just received my Dreamcloud mattress today, and got on their website's chat to see about getting my old mattress picked up. I had done my due diligence and researched many different companies and what they provided, considered any deals and discounts. I asked the dreamcloud agent if my old mattress would be picked up. They said yes. (I then looked it that it's California state law that retailers must provide the service of old mattress pick up and recycling.) So I thought, great! Ordered my mattress.
So like I said, I received the mattress today and reached out to dreamcloud. The agent tells me: "I am very sorry but with regards to that, for your old mattress to also have a removal service, you must have place the service that we provide for installing and also removing old mattresses when you placed your order with us." I proceed to tell him it's California law and even copy and paste this information to him. I have been on a chat with him for almost an hour, just got a response back from him: "May I ask if you would consider on having your old mattress donated through charity or to a friend or family?" So it looks as if they are not going to comply with the law. I looked up the business information, and their corporate address is in CA, I was surprised because they should know the law in this state.
We’re sorry for the frustration regarding your mattress removal. We understand you ordered expecting this service and regret it wasn’t handled properly. A Senior Customer Advocate has reached out to assist with disposal, and we hope you’ll work with them so we can resolve this quickly and to your satisfaction.
Reviewed July 25, 2025
Wednesday, July 23rd, I spoke with Heinz (DreamCloud Customer Representative). I asked him three times, If I placed an order today, can the beds be delivered by no later than Saturday, July 27th. He assured me that my items 2 frames and 2 mattresses would arrive by Saturday. The next day, I began receiving emails from DreamCloud stating that one item will be delivered on Friday, one item on Saturday, one item on Sunday, and one item the following Wednesday.
On Friday, July 25th, I spoke with Jessica, DreamCloud Customer Service Representative, told me that the items are coming from different warehouses. Nevertheless, I responded, stating that I did not care where the items came from, I need my items delivered as promised. Well, the moral of the story is all of my items will not be delivered as promised. So, don't believe anything they say about delivery when it is out of their control.
Hi there, we are so sorry that your items were not delivered when you needed them and that you experienced an unexpected delay. We understand your frustration and work diligently to ensure we meet any deadline our customer has. One of our senior customer advocates has reached out here privately so we can work with you to make this right!
Reviewed July 22, 2025
I purchased the DreamCloud premier hybrid for my Mother (who has a really bad back) because it is advertised as a “Medium Firm” and also because I have one too. Mine is firm when you sit on the sides, and doesn’t collapse, but the one my Mother has is far too soft. In searching for the tag, there is one on there that looks far different from mine. (See attached) This is odd to me and makes me wonder if this was a returned/reboxed mattress? It was ordered on 3/2025, and the mfg date is 8/2024.
My mother tried sleeping on it for a few months, but it’s so uncomfortable she can’t stand it. I’ve contacted the DreamCloud customer service department on a few occasions; first regarding my mattress (advertised as 13”, but really just 12”. Sort of like made in the USA?🤷🏻♀️). They sent me a replacement. I told the agent my mattress was fine, I just wanted a refund for the difference of the 12” price vs the 13” price. She guided me how to measure and send photo, then sent me a new one. 🤷🏻♀️
Now I’ve started working on this one AGAIN, (long story but started it a month ago) because it’s clearly substandard and not the quality of the DreamCloud I purchased for myself or my Mom. What a difference a year makes! I’ve sent an email to the CEO of DreamCloud Nectar, and the customer support, but no responses to previous messages. I’m back at my Mom’s and we had to get her a different bed, so I’m requesting a refund. She does not have the room to store the other bed, so I need them to respond and offer a pickup date ASAP! No word yet! Jacque. ORDER #**. ORDER DATE: March 3, 2025.
Thank you for bringing this to our attention. We’re truly sorry to hear about the experience you and your mother have had with the mattress, especially given your expectations based on a prior purchase. We understand how frustrating this must be. A Senior Customer Advocate has reached out directly in hopes of assisting with a satisfactory resolution. Please work with them directly to get this resolved right away and we look forward to getting this taken care of.
Updated review: July 21, 2025
Thank you for resolving issue. Bed frames will be donated to local living assistance home.
Original Review: July 21, 2025
My wife wanted to try adjustable frame, and we went with DreamCloud because of their return policy. We had to buy twin xl mattresses bundles with frame. We waited for her new bed to go with these items in May after receiving mattress and frame at end of March. When putting together the frame with mattress was too high and hard to make. My wife also had a hard time sleep with the adjustable settings. So, I removed all pieces and set into another room. After vacation at end of June I called to return items. Explained it wasn't the mattresses the made sleeping difficult it was the adjustable frame but because the Mattresses were twins I would need to return everything and purchase a king one-piece mattress. She arranged the return and told me that someone would call me about picking up the mattress.
I asked about the frames, and she stated that they may or may not send someone or they may have me discard them. They came and picked up mattresses a refunded my them but not the frames. I emailed asking and they now stated they told me the return time was over I was not able to return. This was not said and the only reason I was returning the mattresses was because of the frames. I would never have returned them if I knew. Now I have frames I can't use. Their bundled purchase with 365 return was misleading and their phone conversation as well.
Updated review: July 17, 2025
Update since posting the review. Dream Cloud has reached out and decided to replace my mattress. I appreciate that they have stood behind their product and made things right. Thank you!!!!
Original Review: July 16, 2025
I bought a Dream cloud Hybrid King 10 months ago and when I moved it to another house, the seam tore. While I was within the year return and it comes with the 10 year warranty, I guess we can all figure out what happened when I contacted Dream Cloud. I also have a Serta that I have moved four times without incident but the Dream Cloud mattress tore the first time I tried to move it. Clearly, it is an inferior product. My review is for people that read Dream Cloud’s guarantee's thinking that is the difference maker between their mattress and a rival. It is just cleverly worded BS. Think twice because if you have an incident, their words have nothing behind them.
Hello David! Thank you for taking the time to share your experience. We're truly sorry for the initial frustration and inconvenience, but we're glad we had the opportunity to make things right. We appreciate your updated feedback and your willingness to give us a chance to stand behind our product. If you need anything further, we’re always here to help!
Reviewed July 2, 2025
I ordered a king premier and was given a 6/30/2025 delivery date by both FedEx and DreamCloud. I am 72 yrs old so I had some younger friends come take my old mattress on 6/30. My mattress never came. I have been sleeping on the floor since. I called customer service and spoke with Alea who was insulting and of no help whatsoever. Don’t even bother to call them, as they seem to not care. Now I’m told that my mattress will be here on 7/8/2025.
Hi Mark, we are so sorry that you are experiencing a delay with your mattress. It looks like FedEx reported that the label became damaged in transit, and this is what has caused the delay. One of our senior customer advocates has reached out to make this right. Please respond directly to them! We look forward to getting this resolved as quickly as possible!
Reviewed June 20, 2025
Cheapest quality bed frame I have ever seen. Arrived bent and damaged and had clearly just been repackaged after someone else returned it. Do not buy - the quality is terrible, the slats are flimsy, warped, and have splinters. The headboard on the bed frame is so short that with pillows on the mattress, the headboard isn't visible.
Please check your private messages we’ve reached out to assist you directly.
Reviewed June 14, 2025
I ordered this mattress and the adjustable base and assumed both pieces would be returnable within 365 days. Only the mattress is returnable within 365. So now I’m stuck with a base that I still owe over $900 on. It’s only returnable for the first 60 days. Buyer beware!
We are so sorry, Amy, that your mattress didn't work out as you hoped. Our adjustable bed frame trial is 60 days, but this bed frame will work with most mattresses. Please don't hesitate to reach back out in case you have questions or concerns. Our team is here and happy to help!
Reviewed June 5, 2025
Updated on 06/06/2025: Just a hilarious update. I just received the incorrect order yet again, for a fourth time. At this point I am curious on how many orders in a row they could get wrong. I mean, statistically speaking they have to get it right at some point right? They gave me another $30 off ($60 total now) and promised they will get it right. Stayed tuned.
Original Review: I wish I was able to leave a review about how the product was but I can't because Dream Cloud can't seem to figure out to how to ship the correct product. I simply ordered a king size mattress with frame and headboard and three times in a row the wrong size headboard and wrong color has been shipped to me. I understand mistakes happen but this is to the level of incompetence. I called them at noon today to inform them that, for the third time, they will need to send FedEx to my house to pick up their product. I have not heard back from them as of yet. Buying this bed and having the correct one delivered has turned into a nightmare. Super unfortunate. Will update when I hear back from them.
We truly apologize for this issue and for any frustration this has caused you. This is not at all the kind of experience we aim to provide and we are actively working to investigate the cause of this error and resolve it. Thank you for your continued patience and for bringing this matter to our attention.
Reviewed May 18, 2025
We got the Premier mattress with adjustable frame. The mattress and frame is nice and comfortable. The frame arrived damaged from shipping and reached out to customer support to send pictures and they have been unresponsive.
I'm truly sorry to hear about the damage to your adjustable frame & that this issue hasn’t been addressed in a timely manner. We sincerely appreciate your kind words about the comfort of the mattress and frame.
We are more than happy to assist you with this issue. If you could kindly provide the order number associated with your purchase, we’ll promptly review the details & take the necessary steps to resolve the matter as quickly as possible.
We look forward to assisting you further.
Reviewed May 6, 2025
I am so disappointed in this company. I ordered a mattress from Dreamcloud 4/28. They advertised 2/3 days to fulfill the order. As of 5/6 there is no shipping date or a tracking number. I have emailed several times and they do not provide an answer. I called and waited 10 minutes on the phone to speak to someone and that was another mistake. The call conveniently was disconnected. Instead of them calling back they emailed to apologize about the disconnection. Still no answer. I would like my credit card to be refunded and they are refusing since, they are working on it. Just a mess. False advertising. Do not use this company. Horrible experience. Still no result.
Hello Linda! We truly regret to hear about your experience and understand how frustrating this delay may be. Communication is essential for our success and this is far from the standard we strive to uphold at DreamCloud. Our team is addressing your concern and is focused on getting your mattress shipped to you as quickly as possible. One of our Senior Customer Advocates has reached out to establish a line of communication. We’re here to help and to make sure your concerns are fully addressed.
Reviewed April 9, 2025
Too soft! Couldn’t sleep two nights on it, and when you sit on the edge you sink into the mattress through the bed frame. No edge support at all! And I like soft, I’ve always had soft mattresses but this is just too much! When I called to ask what options I had for exchange or return they said that they could send someone to pick it up but that I would have to purchase a new mattress in order to “exchange” it BEFORE they complete the refund. Who has an extra $2thousand dollars nowadays? Not me. Bad mattress + bad customer service!!
Hi Barbara,
We're truly sorry the mattress didn’t meet your expectations and for the frustration with the return process. This isn’t the experience we want to provide, and we’re doing everything we can to make it right. A Senior Customer Advocate has reached out to assist—please continue working with them so we can help resolve this as quickly as possible.
Reviewed March 22, 2025
I purchased this mattress in January and keep getting a new delayed estimated ship date every week. I’ve called customer service many times and they won’t give me any information about when the bed will actually arrive. When I ordered the mattress the website said it was in stock, in fact, the website still claims they are in stock. I’m at a loss of what to do as Dreamcloud has my money and I don’t know when they will deliver the mattress.
We're so sorry to hear that your order has been delayed. We understand how frustrating this situation must be and are working tirelessly to get your mattress to you as soon as we're able. A senior customer advocate has been in touch to assist you further and we will continue to work with you directly until this has been resolved. Thank you for your continued patience and for bringing this matter to our attention.
Reviewed March 6, 2025
I am extremely disappointed with my experience with DreamCloud. I never received my mattress, and when I contacted customer service, they couldn't provide any information on when it would even be shipped out. After being given the runaround, I requested a refund, but I'm still waiting to see if that will actually happen. This entire experience has been frustrating, and I feel completely let down. Let's hope the refund or cancellation is processed as promised. Do better, DreamCloud!
Reviewed March 6, 2025
The mattress was delivered in an unprofessional manner, carelessly thrown at the bottom of the stairs, with the box completely damaged. It was impossible for me to safely carry the over 100-pound mattress up a flight of stairs, especially in the pouring rain. When I reached out to customer service, I felt as though I was being blamed for the situation rather than receiving assistance. I will not be purchasing from this company again.
We're so sorry to hear that you had difficulties with your delivery and that you didn't receive the help you needed; this is not at all the kind of experience we aim to provide our customers. We would like to look into this situation further so that we can assist you. Please reach out to us directly with your order information and we would be happy to help!
Reviewed Feb. 25, 2025
I never really leave reviews but I feel that this one is absolutely necessary. I've had my dreamcloud mattress for less than 2 years and it is probably one of the worst purchases I've ever made. I contacted customer service with my issues last year (a few days after my 365 trial was up) and all they did was send me a mattress topper. This has not helped at all. My fiancé and I both wake up everyday with horrible back pain and we are tossing and turning all night. Extremely uncomfortable and not at all how it is described on their website. I've even gone as far as trying my mattress on 3 different frames. Nothing has helped. I am extremely disappointed with this mattress and I wish dreamcloud would've done better at addressing/resolving my issues given the fact that their mattresses are very costly. In this case, you definitely "don't get what you pay for".
Hello,
We’re sorry to hear about your experience and understand how frustrating this must be. A senior customer advocate has reached out to assist you further. Please respond directly to their email, and we’ll work together to find a solution.Thank you for your patience, and we appreciate you bringing this to our attention.
Reviewed Feb. 3, 2025
Where to begin. I ordered 2 mattresses; 1 full and 1 queen mid-Dec. 2024. Our credit card was charged with the purchase. The full mattress arrived in a timely manner. The queen was delayed one week, however our order advised, through our tracking, that it was in stock. Another week pushed back. Then another week. I tried emailing, but my emails were sent back as "Undeliverable". I placed a call to Dreamcloud and the rep advised she would get back to me. Still waiting... I finally phoned the middle man who said the queen had been voided!
No word from Dreamcloud that this had been done. No explanation for the delay. I phoned another number for Dreamcloud and had our charge card credited for the queen mattress after being advised delivery probably wouldn't occur until mid-Feb. Then I received a form email saying, "Sorry we weren't a good fit." Unbelievable. Haven't had enough experience with the mattress we did receive. Perhaps I'll write another review in the future.
Hello Kathy! We understand the importance of providing our customers with the most accurate shipping dates and we are very sorry that we were not able to anticipate the delay that impacted your order. We appreciate you letting us know about your experience and we value every bit of feedback we receive. One of our senior customer advocates has reached out to assist. Please respond to them directly so we can ensure you are taken care of!
Reviewed Feb. 2, 2025
So this is my 2nd Dreamcloud mattress. I have recommended this mattress to a few friends and all have said that the mattress had to be exchanged due to the ends of the mattress collapsing because of the shipping. I just received the 2nd mattress and lo and behold same problem. I have sent clear photos depicting the problem. Customer service now wants me to take a measuring stick to take photos of the measurements around the entire surface of the mattress!? WORST CUSTOMER SERVICE EVER!!! No consumer should have to go thru all of this insanity to get an exchange on a new order. Absolutely UNACCEPTABLE. :-/
We're very sorry to hear of your concerns with our warranty process, this is absolutely not the kind of experience we aim to provide our customers. We'd be happy to look into this matter further and assist with a resolution. If you could please provide your order information so that we can investigate this situation, we would greatly appreciate it. Thank you for bringing this matter to our attention and for your continued patience.
Reviewed Jan. 4, 2025
I ordered a king mattress. The delivery date at noon on Jan 4 was between 2 and 4PM, so I made arrangements to get rid of the old mattress. At 2pm on Jan 4 I received notice that the mattress would not be delivered until Jan 6. I called customer service and they were useless. Said they had no control over delivery once the mattress left their shop. This company sucks. Don't buy anything from them.
We are truly sorry for the unexpected delay you experienced with your mattress. We work very hard to ensure that our mattresses are delivered when expected. One of our senior customer advocates has reached out privately to see how they can make this right. Please respond privatley so we can get your order information!
DreamCloud Company Information
- Company Name:
- DreamCloud
- Website:
- www.dreamcloudsleep.com
