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DreamCloud

DreamCloud
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Overall Satisfaction Rating 1.83/5
  • 5 stars
    8
  • 4 stars
    2
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    41
Based on 52 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

DreamCloud specializes in luxury hybrid mattresses. Its mattresses have eight layers of memory foam and dense coils for comfort and support. The gel in the memory foam layer helps sleepers stay cool. Mattresses start at $899 for a twin XL and $1,399 for a California king. DreamCloud’s mattresses work with all sleeping positions.

BOTTOM LINE

DreamCloud offers high-quality hybrid mattresses that support all sleep positions. Mattresses are designed for support, cool sleep and are environmentally friendly.

PROS

  • Long in-home trial period
  • Lifetime warranty
  • Hybrid construction suits many sleepers
  • CertiPUR-US Certified

CONS

  • Can’t select firmness level
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DreamCloud mattresses and products

DreamCloud mattress construction and materials

The DreamCloud mattress is 15” tall and constructed with eight individual layers including four layers of memory foam, including gel-infused memory foam, pocketed mico coils, natural latex and a cashmere polyester blend cover and euro top design. DreamCloud mattresses are CertPUR-US certified, so they are environmentally friendly.

dreamcloud mattress materials

DreamCloud mattress comfort

Each layer in the DreamCloud mattress is designed to increase support, breathability and comfort. The super dense memory foam and encased coils used by DreamCloud increases the support of the mattress. DreamCloud mattresses provide more bounce than typical memory foam-only mattresses and are designed to contour to your body for support throughout the night, regardless of your preferred sleep position.

  • Firmness: DreamCloud classifies their mattress as “luxury firm,” ranking a 6.5 on the 10 point firmness scale.
  • Sleeping position: DreamCloud mattresses should be a good fit for back, stomach and combo sleepers. Because it’s on the firmer side, side sleepers may need to spend some time breaking the mattress in.
  • Motion transfer: DreamCloud does not specifically address motion transfer in its promotion of the mattress, but because the mattress is made with high-density foam, motion transfer should be limited.
  • Edge support: We saw mixed reviews when it came to edge support. DreamCloud may suffer slightly from weaker edge support, so there may be some roll-off as a result of its softer perimeter. However, hybrid mattresses typically provide enhanced edge support compared to foam-only mattresses.
  • Sleeping hot: DreamCloud addresses sleep temperature through the gel-infused memory foam layer. The gel will help most sleepers sleep cool.
dreamcloud mattress

DreamCloud mattress prices

The average DreamCloud mattress cost is $1299 for a queen. Use the chart below to compare prices of all mattress sizes. Financing is available, as well as add-ons like sheets and weighted blankets.

Mattress sizeCost
Twin XL$899
Full$1099
Queen$1299
King$1399
California King$1399

DreamCloud FAQ

Where can I buy a DreamCloud mattress?

DreamCloud mattresses are available exclusively online via the brand’s website.

Is DreamCloud good for side sleepers?

DreamCloud mattresses are marketed as “luxury firm” mattresses, meaning while they should still feel plush, the base provides a firmer level of support. Often, side sleepers prefer softer mattresses. Because of this, DreamCloud might not be ideal for all side sleepers. However, some may find that after giving the mattress some time to “break in,” it provides enough give to satisfy side sleepers.

Do you need a box spring with a DreamCloud mattress?

No. You do not need a box spring with a DreamCloud mattress. A DreamCloud mattress can rest on any flat service, and the company sells platform bed frames on their website.

Is DreamCloud a good mattress?

If you’re looking for a high-quality hybrid mattress, DreamCloud is a brand worth considering. With a mix of so many layer types, foam, gel, latex and coils, a DreamCloud mattress should support most sleepers. DreamCloud’s in-home trial period of 365 days is one of the longest in the industry and lowers any risk associated with buying a mattress online. If you aren’t satisfied, you can return the mattress for free. We like the CertiPUR-US certification given to DreamCloud’s foam layers, which is a certification given to less than 1% of the mattresses on the market.

DreamCloud Reviews

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Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer
Original review: Aug. 2, 2020

Very comfortable to sleep on. Firm yet still soft. Very good mattress for the price. I bought a Dream Cloud King size mattress about a year ago and been sleeping like a dream ever since. I would highly encourage this mattress to people who are in the market.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 27, 2020

We received the mattress in great condition. The bedframe with headboard however had some damage. We requested a warranty replacement for the parts that were damaged and they were out of stock. We did receive them about 1.5 months later. They sent us an entire new headboard and frame set that was brand new and an upgraded or newer version than the one we had originally received. Very impressed with their help. Emailing customer support is a little bit slow, but they made up for the timing.

6 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 26, 2020

    I have found the right mattress after years of too hard or too soft or not cool enough. Granted I have aged but now I have found a great mattress to sleep in. My woman also loves this mattress. Mailed to my home with a great price of 1100. Customer service is outstanding. Returned the other frame and received a beautiful frame on top of everything. Just outstanding product.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: June 20, 2020

    In December 2019 on my way home from work I was hit head on by another driver, I was flown in critical condition, spent months in the hospital. I have a broken pelvis, hip, knees feet arm besides internal injuries. I did have a good memory foam mattress from Walmart but still woke up in pain. I ordered this mattress and couldn't wait for it to come, in the meantime I went on to the better business bureau and saw a lot of complaints, I became really stressed out and very worried!! Very concerned!! It came today and it is the most amazing thing. I am so happy that I ordered it and glad that I did not read those complaints first because if I had I probably would not have ordered it. It feels amazing!

    13 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2019

    DreamCloud's customer service is fantastic, and they do stand by their 365 night guarantee. I purchased a mattress from DreamCloud about 9 months ago, and sadly I discovered I needed a more firm mattress for my back. I purchased a new mattress and placed the DreamCloud one in my guestroom temporarily. I immediately came to this website to read the reviews about their refund policy, and to my dismay read customers bad experiences. I reached out to DreamCloud via phone, selected the callback feature and received a call in about 20 minutes from one of their management team members Kara. I was floored by the options she offered me to keep me as a customer.

    First they offered a topper for the mattress at no cost. Then offered me an exchange for a different mattress from one of their sister companies which I would've gladly accepted had I not bought a new mattress already. At this point she walked me through the company's process and policy, and processed my refund which should take about 7 business days. It's not a difficult process to take advantage of their guarantee, and the care she took with me over the phone was top notch. I'm moving into a new home in a couple of months and will need to buy another mattress for a small guest room; you guessed it. I'm going to purchase one from one of their sister companies because of their customer service, how they stand by their products, and their follow through with their guarantees. I do take reviews with a grain of salt, but I can attest this company is more than ok to do business with.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 2, 2020

    I am at a complete lost for words, truly. On August 29th I decided that I wanted to replace my old mattress. I then called around to a couple mattress companies and talked to an agent with Dream Cloud mattress. My husband serves his country proudly and was due to come home towards the end of September 2020 (he is now home and safe). So it was VERY important that I get a mattress to my home before his return date.

    I called into dream cloud and spoke to a rep before I even thought to make a purchase, to ensure that my mattress would get here within the allotted time frame. He ensured me with the utmost enthusiasm that my mattress would be delivered to me BEFORE the 14 business days. I then called in on the 13th business day and this is when things started to go downhill. I spoke with another rep who informed me that "They still had one more business day to give me tracking" and told me that they were "MAKING THE LABEL" to ship out to me, weird that it takes a week to verify a label but hey whatever!

    The next week rolls around and I can no longer get ahold of anyone so I go to the website and chat with an agent to check on my $1000+ mattress. I am then told that I should see movement within the next week and that tracking would be updated. (That was two weeks ago.) They then offered me a $50 dollar refund which is not NOTHING if you ask me. THAT WAS TWO WEEKS AGO. I have reached out to them almost every other day after that I keep getting LIED to. It's one thing if all the reps were saying the same thing however I am fed a different lie every time I reach out. Now that I think about it, I have been lied to since DAY 1. And they stand behind their lies proudly!

    Fast forward to this week my Active duty service member has returned home and sadly after having to sleep on a very hard bunker for the past 9 1/2 months he now has to come home to sleep on a very uncomfortable blow mattress all because dream cloud kept lying to me. Had I known the shipping would take this long I would have paid the extra $200 to Saatva or went with a more honest company. I placed my order a MONTH AGO and get lies every week. I wish there was a way to upload pictures of my message thread just to prove to you all.

    I reached out to the chat box at the beginning of the week I was told, I WOULD SEE MOVEMENT THIS WEEK!!! I thought to myself okay well at least my active duty service member won't have to go that long with sleeping uncomfortable. So, I chilled. Today I Thursday so I just reached out, and was told they could give me another $50 and that my mattress would be delivered in ANOTHER TWO WEEKS. Due to them having to find a way to "ship" my mattress. HUHHHH???

    This Company does not have any respect for the Active Duty, They Will TAKE YOUR MONEY ASAP!!! and most importantly I promise you that they WILL LIE TO YOU CONSTANTLY. I feel so bad that my husband has to sleep uncomfortable at night. I tried to make his homecoming smooth and comfortable for him but due to dream cloud constantly lying to me I have to sleep next to my Husband who serves his country proudly every single night, and watch him toss and turn because he is so uncomfortable. This breaks my heart, and I have never in my life cried so hard because of a terrible company. PLEASE DO NOT BUY FROM THIS COMPANY. I am now on the hunt for another mattress but because I am desperate for my husband. I kept the order just in case.

    You all I only ordered from this company because I thought that they would be an honest company and keep their word. I BEG YOU PLEASE DO NOT ORDER FROM THIS COMPANY. I am at an UTTER loss of words. I wish I would have known that they were liars I would have ordered from another company to ensure that MY husbands got the sleep the he deserves.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 30, 2020

    I don't recommend buying anything from this company. We made the mistake of doing just that, only reading reviews of this company AFTER purchasing. We made our purchase Sep 5 and the confirmation email said the shipment window was 7 - 14 business days. Nothing on the website mentioned how long the shipping would take. So we waited about 10 business days and started looking at reviews, because not only had the tracking not updated, we hadn't heard a single thing from them. After finding the reviews here, we hoped that our order wouldn't be like the rest but continued to wait until the end of the 14 business day shipping window.

    I reached out to both their chat and support email on business day 15. Both reps told me the same thing, confirmed several times that I did indeed want to cancel my order. Told me the actual shipment window is 18 - 21 business days, contrary to our confirmation email. But after several back and forths both in the chat and email, they say they'll cancel my order. From the support email I see a disclaimer about the so-called cancellation:

    "Upon the cancellation of your mattress, you will receive a confirmation email for your refund. Disclaimer: This is not a guaranteed cancellation. Our warehouse will need to confirm the item status before issuing a refund. If you do not receive a cancellation confirmation email, you will receive tracking details in a separate email as your item(s) ship. We encourage you to try your new DreamCloud order when it is delivered, and want to remind you of our risk-free trial period and lengthy warranty! If you still wish to return your item(s), please respond with the following photos so we may send you a return label as quickly as possible.

    - A photo of the package’s tracking label.
    - A photo of the package.

    Once we review the above photos, we will respond with your prepaid return label and instructions for scheduling that pickup through FedEx."

    I am upset at this point and start getting irritated with the support reps. I continue to push for a confirmation email, but never actually receive one. I push so much that my emails were then escalated to someone else, in some other department, who calls and leaves a voicemail to correct me and make sure I understand the shipment window is actually 18 - 21 business days. I confirm with her in email that I do actually want to cancel my order and want a refund.

    So at this point I assume that I am not actually getting a confirmation email and decide to dispute the charge on my credit card. I'm hoping it doesn't ship before that goes through because I really do not want to deal with trying to return it. Like the other reviews mention, it sounds like an absolute hassle. In the end I confirmed with them 10 times I want to cancel my order and get a refund. At this point I don't really think they have a process in place to cancel orders. Either that or they just don't want to cancel orders. I'll be filing a report or complaint with the BBB and the FTC. Anyone with a similar experience should do the same.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 25, 2020

    I placed an order for a mattress on Sept. 7, 2020. The site and my order confirmation stated they were shipping within 7 to 14 days. Great, I was set to move into my apartment on Sept. 21. By Sept. 14, having received no update, I contacted Dreamcloud through the chat function. The rep assured me I would "see movement" on my order that week. Except I never saw movement--even past my delivery window. I had multiple contacts with Dreamcloud and was told they not only could not provide a ship date--but the time range kept changing.

    Today I asked why they couldn't at least tell me when it would leave their warehouse, and why they seemed to have no information regarding "the warehouse." I was told: "We're no longer able to disclose company information of who and how it is being controlled." Whaaatt? I cancelled my order. I was told they could not even confirm that for 2 weeks. Not to mention I have to take photos of the "free sheets" they sent in advance of the mattress--then send those in--before I can get a return label or before they will process my return.

    I've never had a company make every step of the process so difficult! I'm so thankful I didn't get their mattress as I'm sure returning that would have been a nightmare. They also appear to have removed my negative review from their website. When I questioned them about it, I was told they could provide no information regarding how reviews are ranked/placed on the page--and they did not deny that it had been removed.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 10, 2020

    I contacted Dreamcloud in June 2020 to replace a vibrator on the adjustable bed frame. Now it is Sept 2020 and I am still waiting. I have spoke to Dreamcloud on 4 separate occasions with all conversations ending that my part will be shipped. I have been waiting going on 4 months for a warranty covered replacement part. There is no phone number to contact anyone that truly can help. I have all conversations with the Dreamcloud saved for documentation.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 5, 2020

    I ordered a mattress on June 3, 2020. I waited patiently due to Covid but after a month reached out to customer service. The rep couldn’t tell me where my bed was and blamed it on the shipping department. Another month goes by and still no mattress. I email them and ask for my money back or I will report them to the BBB. They ask me to please wait a little longer because the warehouse my bed was being shipped from was shut down due to Covid. They refund me $35 and tell me my mattress will ship soon. I wait another 2 weeks. Still no bed. I email them again asking for a refund. They respond, "Please give us two more weeks. Please accept this $100 refund for the inconvenience."

    I accept and wait another 2 weeks. No mattress ever came. I received a full refund on Sept 1, 2020 after being given the run around and being lied to for 3 months. I don’t know how this company operates but if you don’t have a product to send don’t take people’s money. I’ve never in my life put out almost 2 thousand dollars to not receive a product. I went to Mattress Firm today and my mattress is being delivered TOMORROW. I will never buy a mattress online again. Dreamcloud is the worst and they don’t deserve the 1 Star I rated them.

    23 people found this review helpful
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    DreamCloud Company Information

    Company Name:
    DreamCloud
    Website:
    www.dreamcloudsleep.com