DreamCloud

The Dream Cloud mattress was the eighth mattress we'd purchased in 5 years. It looked promising and we hoped this would be the answer to our problems with mattresses. Saggy sides, foam compression, dips in the middle, loss of support, no restful sleep, all seemed to be common issues with several of the mattresses we tested.

This seems to be a well built mattress and we really wanted to like it, but after 5 months, both of our backs hurt every morning. My husband has several disc issues which is why we chose Dream Cloud. The quilted top has pretty deep grooves. So we went through the "return"/donation process, the mattress is gone, and it has been almost 30 days, still no refund. They have told me it's been processed twice now, it hasn't been. So now I'll have to try to dispute the charge with the credit card company and hope it's not too late. If there is any chance you might want to return this mattress, I don't recommend buying it in the first place.

The biggest reason to purchase from Dreamcloud or any of their affiliated brands would be their return promise. They promise to facilitate the return process from start to finish. Unfortunately, this is not how they really operate. We requested a return from them over a month ago. They responded by asking if we were sure we didn't want to keep the mattress, offering to replace the mattress, and offering us money off the mattress in return for losing the warranty. Each time we would say no, they would come back with another offer a few days later.

Mattress developed sink holes in just 3 months. The two young men I had hired to set up my DreamCloud mattress tore off the tags, so the DreamCloud folks continue to give me the run around, saying they must have a picture of the tags showing attached to the mattress. I sent them pictures of many angles to show the "sink holes" and they will are not honoring the warranty. It also takes forever, often weeks for them to respond to email or phone calls. Horrible support after the purchase. Fast to sell, nearly impossible to get them to provide answers or support. Sincerely, AJ in Dayton, Ohio.

I received 2 twin xl mattresses and one was 3 inches thinner than it's supposed to be and very uncomfortable. I emailed their Customer Service multiple time with no reply, and called multiple times, and tried to do a live chat and was on hold forever. Finally I reached them by phone and was advised that they would send me a replacement right away, and email me once it's been shipped. It's been 4 days and no reply, so I emailed them again and still no reply.

Adjustable frame delivered damaged, was almost impossible to contact anyone from DreamCloud, countless times on hold, they would not answer my emails. then 3 different reps told me 3 different procedures for returning the frame. I took pictures and did everything they told me to do. Was told I had to dispose of the frame and show proof it was disposed of. Finally got ahold of another rep who is arranging a pick up, hopefully this will happen and I get my credit. Very frustrating company to work with.

Ordered 2 mattresses. One never came, got credit for that one. Then there one smelled like it had been saturated with pesticides - not your typical gas-off. As instructed donated it. (After 3 weeks in my garage it still stunk the whole place up). It's been 4 months and STILL NO CREDIT for the one I donated, despite an email stating I would get it. If you do business, you WILL regret it!

The DreamCloud hybrid mattress is advertised as perfect for back and side sleepers. I am a back sleeper. After sleeping on this mattress for more than a month, I wake up every morning with a painful lower backache. The firmness is woefully inadequate. The DreamCloud by Resident company has not lived up to their claim of "If you’re not 100% satisfied, get a full refund." Since no one answers the phone, I initiated a return request seven days ago via the email address provided on the website.

After not even two months of sleeping on the DreamCloud mattress, the middle of the mattress starting having a deep indent. I have slept there alone and am of average weight and height. Getting help has been a nightmare. It's been two weeks and I have to continually follow up with them. The only reason for all their great reviews is because they ask for those within a month of purchasing it. At first it was great and I gave it a 5 star. But their customer service stinks.

DreamCloud's customer service is fantastic, and they do stand by their 365 night guarantee. I purchased a mattress from DreamCloud about 9 months ago, and sadly I discovered I needed a more firm mattress for my back. I purchased a new mattress and placed the DreamCloud one in my guestroom temporarily. I immediately came to this website to read the reviews about their refund policy, and to my dismay read customers bad experiences. I reached out to DreamCloud via phone, selected the callback feature and received a call in about 20 minutes from one of their management team members Kara. I was floored by the options she offered me to keep me as a customer.