DreamCloud Reviews

Bought this DreamCloud Premier Mattress on 11/13/24. I have never had such a bad mattress. It’s sags so low it’s unbelievable! It really screwed up my back bad! You couldn’t turn in it and horrible to get out of it! I called and told them I want them to come get this mattress and give me my money back. They said I had to wait 30 days!!! I told them I needed to get a new bed! I have back pain and can’t sleep on this. I need my money back now!! Don’t ever buy from them!! Terrible customer service! Jeff

I was taking advantage of the Black Friday deals and got a set of mattress and headboard in a queen. The order was reasonably priced, and the ordering system was easy to navigate. Even the shipping time was super quick. Then it got awful. The FedEx driver dropped the headboard off the truck, which we have on the outdoor cameras, the driver placed both cardboard boxes in front of downspouts, which would have been fine 48 hours ago of no rain for weeks, but it was raining. And raining heavily.

Practices are deceptive, they are owned by Nectar which parent company is resident. When you purchase a mattress online it’s always 50% off. There’s no sales. It’s just their current price and they make it seem like you’re getting a good deal. I looked past that and decide to buy anyways, cause it is a fairly decent price but then they will send you an email saying that they have high volumes of orders and that they’re going to ship it out late. They do this Which is not on their website. They do not tell you that they ship out late or that it will be delayed instead they automatically offer you a $50 credit. I have read a lot of these kind of comments about this kind of thing on Reddit and I chose to ignore it my stupid self But now I know they are true and I asked for a refund and they refunded the order.

If I could leave 0 I would. This was a terrible decision, my wife hated the mattress from day one. After 2 years it started sagging significantly. I contacted customer service to discuss warranty options as they supposedly have the best warranty in the industry. There was a small stain on the mattress in the photos sent, for this reason, they denied all warranty because of "misuse/abuse". Apparently a 4" sag and completely lumpy mattress was somehow caused by a minor stain which in hindsight could've been removed in 5 minutes prior to sending the photos. Had I known I was dealing with a dishonest company looking for any reason to deny warranty, I would have. Do not buy this lumpy pile of junk, they will not honor their warranty. I will be buying a new mattress to replace this pile of lump and never again will purchase a Dreamcloud or Nectar product (Nectar owns multiple brands and are most likely equally dishonest in their dealings).

I bought this after a bad night of sleep. Then they didn’t deliver when they said they would. I then got an e-Mail saying I should get a friend to help me carry it. Since I paid for this white glove service, I didn’t understand getting that e-Mail. I cancelled my order since DHL said they didn’t pick it up. The chat agent said I could take $75 and to just keep it because the company would pick it up and it would be delivered in 5-7 days. Then I got an e-Mail from another company saying they were picking it up the next day. I finally found DreamCloud number and called. I asked for the number for that delivery agency. They didn’t have it. I got the number and called the delivery agency and they said they didn’t know that I cancelled. So, looks like I cancelled about 15 times if you check my chat and they still didn’t seem to get my message.

Garbage mattress and company does a bait and switch when you have a defective mattress. They don’t stand behind their warranty and don’t care at all if their mattress causing you sleep or comfort issues. STAY AWAY!!!

I have been trying to return the full-sized DreamCloud Premier Hybrid mattress I purchased through Amazon on 12/23/23 for a week now. All I get from their customer service agents are a promise that "someone from our Amazon support team" will call or email me within 24-48 hours. From the reviews I've been reading on this website, it sounds like I'll never get anyone to contact me about getting a refund for this mattress!! So much for a 365-night trial. 'Just goes to show that if it sounds too good to be true, it usually is!

Purchased the Dream cloud adjustable bundle bed and frames. Delivery and purchase was smooth. What they do not tell you is that they only guarantee the return of the mattress for 365 days. Way down on the return page after saying how wonderful their return policy is, there is a small carrot that must be clicked in order to see that frames (which are pricey) only are guaranteed for 50 days from purchase. Buyer beware!

I’ve owned a DreamCloud for over a year now (approaching 2 years). My first mattress was just the original DreamCloud. It was too firm so I returned it and got the premier model. It was soft and very comfortable, however the top and bottom started to sag downwards. I filed a warranty claim and they replaced my mattress with no hassle. The new mattress I got, and currently still have, is super firm and uncomfortable. I contacted customer support to see if maybe I was sent the wrong kind, but they told me I was sent the correct one and there’s nothing more they can do other than suggesting to give it more time. I have since had to use a thick foam topper since I could not sleep well and always had back pain. I’m not opposed to foam toppers but that defeats the purpose of spending a lot of money on a mattress. My gut told me not to trust DreamCloud but I didn’t listen. A lost investment, for sure.

I have purchased 2 Dream Cloud mattresses after Hurricane hit our area. The mattresses are great but with toppers it's infuriating. The topper constantly slides off mattresses and there is no solution. I have tried several solutions to prevent. Beware of your purchase because Customer Support is horrible and vile! Such a letdown.