DreamCloud

I ordered a mattress and frame and it came with a free bonus set of linens. The frame arrived first and directions were abysmal. The parts according to the directions were to be labeled and none of them were. There is a customer support line to call from 9 - 9 who never answered and didn’t return either of the two messages we left. Thankfully chat was able to help with the assembly and get the adjustable frame finally working. The first chat took half hour. We finished late so waited for the arrival of the mattress.

Where do I begin, my order came in, headboard was damaged with parts missing. Called customer service and I was offered $20 dollars to fix it myself (don't think any company has ever said that to me). I asked to speak to management, they told me that I couldn't speak to management, they would relay messages. I called again, still said I couldn't speak to management, and offered me $50 dollars. I called again, offered me $50 and send a new headboard and I'd have to get rid of headboard myself. It costs money to dispose of items like that in the city. I'm finally contacted by some type of management that is not pleasant, offering me the same deal, I ask to speak to someone else. The next that contacted me was nice but not making things better. I'm still sleeping on the floor waiting for the "LUXURY BED and LUXURY CUSTOMER SERVICE". Terrible experience, beware.

I bought two mattresses, One a Full, one a Queen. Before the 365 day trial, both were sagging in the middle and the full on side and middle. Trying to get Dreamcloud to honor their warranty has been a joke. They are doing everything they can to jerk me around with what to do with the mattresses they can so they don't have to honor. First they told me something called Sharetown would be picking them up. Well, Sharetown messages me and says they have no one in my area to pick up, so I can donate to charity and have them fill out a bunch of paperwork, or donate to a citizen not family or friend, or put on curb for trash. Well then Dreamcloud emails me and says must donate to charity. So ok, totally confused now. Called many charities and they do not accept used mattresses. So I guess they will continue to jerk me around until the date has passed to give me a refund!!!

I wish I would of searched the BBB and Consumer Affairs before buying the Dream Cloud Hybrid mattress. I read all the reviews on the website and google lead me down a hole of probably sponsored sites that had amazing reviews. I thought with the trial and 365 night guarantee I would have the perfect mattress, and did not mind the high price. When we received the box it was all ripped and torn, and extremely heavy to lift. The mattress was opened and it did not expand, I was told to wait 72 hours. The mattress was like being at a trampoline park it was extremely bouncy and when one of us moved we both bounced. (I can agree with another review that stated it was like a kid's bounce house).

I spent a lot of time researching mattresses before deciding on the DreamCloud Premier Rest. It had the best reviews, warranty, extras, and trial-in-home period. We were very excited for this mattress, thinking we’d never need another one again. Two nights so far sleeping on this mattress. I hated it the first night and I hated it the second night. Apparently, we have to sleep on it for another 28 nights to even initiate a return.

I will start positive. Wonderful bed for a single person. Terrible for two..you will roll in towards each other. Not a big deal. However, returning a bed you can't sleep on is impossible with this company. Yes, it seems silly to complain about a 30 day return policy, but we can't sleep in the uncomfortable bed and at $1,500 we don't have the money to replace. Not happy with the service one bit.

My husband and I purchased a DreamCloud mattress after researching hybrid memory foam/coil mattresses online. DreamCloud was one of the top rated mattresses of this style which is why we selected it, along with their 365-day trial and guaranteed returns. Unfortunately we were disappointed to find the mattress was much firmer than expected from the descriptions on DreamCloud's website. We also purchased the bed frame base, which was described online as being fabric-sewn panels attached to a metal frame. The bed frame base we actually received was a total knock-off and not at all as depicted online. It was a metal frame with a stretchable cover over it - COMPLETELY FALSE ADVERTISING!

I spent a lot of time researching mattresses, the DreamCloud kept popping up in national reviews. After several days of reading reviews, I decided to purchase the DreamCloud Hybrid mattress. This mattress is everything I had hoped for, quality material and workmanship, very good value for the money as compared to other mattresses, and - it arrived exactly two weeks after I ordered it. After a month of sleeping on it, I have no regrets, this has been a great purchase.

My Dreamcloud mattress was delivered on May 22, 2021. The packing was a disaster! The box was ripped and taped and re-taped and re-taped. However, the plastic covering was intact. As soon as we removed the plastic covering and the mattress inflated, we noticed an extremely bad off-gassing. We, promptly, moved the mattress to the garage and placed it on wooden slats.

Dream Cloud is a hybrid mattress which is made up of quality materials. A good rest on dream cloud is the best. Its price is very moderate and every working class can be able to purchase it easily. I have one and I enjoy it with my sweet lady. Dream cloud supports every aspect of sleeping positions, and I feel appreciated when sleeping on the bed. The springs in the dream cloud enable me to sleep very well like a new born baby. I am able to dream sweet dreams when on bed. I will personally advised every household to please try dream cloud. It is a mattress that when you sleep on it, you dream big dreams. Dream cloud is the best.