DreamCloud Reviews
- 4,694,011 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
+1 more
About DreamCloud
DreamCloud specializes in luxury memory foam and hybrid mattresses. Its mattresses have up to seven layers of memory foam and hybrid models include dense coils for comfort and support. The gel in the memory foam layer helps sleepers stay cool. Mattresses range from $399 to $2,498, depending on the size and model. DreamCloud’s mattresses work with all sleeping positions.
- 365-night trial
- Lifetime warranty
- Suitable for multiple sleep positions
- CertiPUR-US certified foam
- 100% fiberglass-free
- Limited firmness options
- Old mattress removal costs extra ($100)
- Warranty applies to hybrid mattresses only
Featured Reviews
DreamCloud mattresses and products
DreamCloud offers three mattress models. Prices listed below are accurate as of the publishing date.
The DreamCloud Mattress
$899 (queen)
The five-layer hybrid mattress combines individually wrapped coils that adapt to your shape and gel memory foam to cradle your shoulders and hips. It features layers of quilted foam and cashmere. The mattress is available in a medium-firm comfort level.
The DreamCloud Premier
$1,274 (queen)
The DreamCloud Premier is designed with memory foam and innerspring coils to provide pressure relief and support. An extra supportive foam layer limits motion transfer, and a double row of coils improves edge support. It features quilted cashmere and a Euro-style pillow-top.
The DreamCloud Premier Rest
$1,649 (queen)
Constructed as the thickest DreamCloud mattress with eight layers, The DreamCloud Premier Rest deluxe pillow-top gives extra comfort with CertiPUR-US foam. It includes a cashmere blend cover and additional soft foam layers to provide extra comfort and support.
DreamCloud mattress construction and materials
DreamCloud mattresses range from 14 inches to 16 inches tall. They have between five to seven layers and include cashmere blend covers, soft foam, memory foam and individually wrapped coils with a Euro-top cover. DreamCloud mattresses are CertiPUR-US-certified, so they are environmentally friendly.
DreamCloud mattress comfort
Each layer in the DreamCloud mattress is designed to increase support, breathability and comfort. The superdense memory foam and encased coils used by DreamCloud increase the support of the mattress. DreamCloud mattresses provide more bounce than typical memory foam-only mattresses and are designed to contour to your body for support throughout the night, regardless of your preferred sleep position.
- Firmness: DreamCloud classifies its mattresses as “luxury firm,” ranking a 6.5 on the 10-point firmness scale.
- Sleeping position: DreamCloud mattresses should be a good fit for back, stomach and combo sleepers. Because the mattress is on the firmer side, side sleepers may need to spend some time breaking the mattress in.
- Motion transfer: DreamCloud does not specifically address motion transfer in the promotion of its mattresses. Because the mattresses are made with high-density foam, motion transfer should be limited.
- Edge support: We saw mixed reviews when it comes to edge support. DreamCloud mattresses may suffer slightly from weaker edge support, so there may be some roll-off as a result of their softer perimeter. However, hybrid mattresses typically provide enhanced edge support compared with foam-only mattresses.
- Sleeping hot: DreamCloud addresses sleep temperature through the gel-infused memory foam layer. The gel will help most sleepers sleep cool.
DreamCloud mattress prices
Use the chart below to compare prices of all DreamCloud mattress types and sizes. Financing is available, as are add-ons like sheets and pillows. Prices are accurate as of the time of publishing.
| Mattress size | The DreamCloud Mattress | The DreamCloud Premier | The DreamCloud Premier Rest |
|---|---|---|---|
| Twin | $599 | $749 | $1,124 |
| Twin XL | $749 | $1,049 | $1,349 |
| Full | $824 | $1,124 | $1,424 |
| Queen | $899 | $1,274 | $1,649 |
| King | $1,124 | $1,499 | $1,874 |
| California King | $1,124 | $1,499 | $1,874 |
| Split king | $1,498 | $2,098 | $2,698 |
DreamCloud FAQ
Where can I buy a DreamCloud mattress?
DreamCloud mattresses are available online via the brand’s website. Some mattress retailers also sell DreamCloud mattresses.
Is DreamCloud good for side sleepers?
DreamCloud mattresses are marketed as “luxury firm” mattresses, meaning while they should still feel plush, the base provides a firmer level of support. Often, side sleepers prefer softer mattresses. Because of this, DreamCloud might not be ideal for all side sleepers. However, some may find that after giving the mattress some time to break in, it provides enough give to satisfy side sleepers.
Is DreamCloud a good mattress?
If you’re looking for a high-quality hybrid mattress, DreamCloud is a brand worth considering. With a mix of so many layer types, foam, gel, latex and coils, a DreamCloud mattress should support most sleepers. DreamCloud’s in-home trial period of 365 days is one of the longest in the industry and lowers any risk associated with buying a mattress online. If you aren’t satisfied, you can return the mattress for free. We also like the CertiPUR-US certification given to DreamCloud’s foam layers.
DreamCloud Reviews
Filter by Rating
- (13)
- (6)
- (7)
- (18)
- (122)
Popular Mentions
- 4,694,011 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,694,011 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 2, 2025
I ordered a king premier and was given a 6/30/2025 delivery date by both FedEx and DreamCloud. I am 72 yrs old so I had some younger friends come take my old mattress on 6/30. My mattress never came. I have been sleeping on the floor since. I called customer service and spoke with Alea who was insulting and of no help whatsoever. Don’t even bother to call them, as they seem to not care. Now I’m told that my mattress will be here on 7/8/2025.
Hi Mark, we are so sorry that you are experiencing a delay with your mattress. It looks like FedEx reported that the label became damaged in transit, and this is what has caused the delay. One of our senior customer advocates has reached out to make this right. Please respond directly to them! We look forward to getting this resolved as quickly as possible!
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed June 20, 2025
Cheapest quality bed frame I have ever seen. Arrived bent and damaged and had clearly just been repackaged after someone else returned it. Do not buy - the quality is terrible, the slats are flimsy, warped, and have splinters. The headboard on the bed frame is so short that with pillows on the mattress, the headboard isn't visible.
Please check your private messages we’ve reached out to assist you directly.
Reviewed June 14, 2025
I ordered this mattress and the adjustable base and assumed both pieces would be returnable within 365 days. Only the mattress is returnable within 365. So now I’m stuck with a base that I still owe over $900 on. It’s only returnable for the first 60 days. Buyer beware!
We are so sorry, Amy, that your mattress didn't work out as you hoped. Our adjustable bed frame trial is 60 days, but this bed frame will work with most mattresses. Please don't hesitate to reach back out in case you have questions or concerns. Our team is here and happy to help!
Reviewed June 5, 2025
Updated on 06/06/2025: Just a hilarious update. I just received the incorrect order yet again, for a fourth time. At this point I am curious on how many orders in a row they could get wrong. I mean, statistically speaking they have to get it right at some point right? They gave me another $30 off ($60 total now) and promised they will get it right. Stayed tuned.
Original Review: I wish I was able to leave a review about how the product was but I can't because Dream Cloud can't seem to figure out to how to ship the correct product. I simply ordered a king size mattress with frame and headboard and three times in a row the wrong size headboard and wrong color has been shipped to me. I understand mistakes happen but this is to the level of incompetence. I called them at noon today to inform them that, for the third time, they will need to send FedEx to my house to pick up their product. I have not heard back from them as of yet. Buying this bed and having the correct one delivered has turned into a nightmare. Super unfortunate. Will update when I hear back from them.
We truly apologize for this issue and for any frustration this has caused you. This is not at all the kind of experience we aim to provide and we are actively working to investigate the cause of this error and resolve it. Thank you for your continued patience and for bringing this matter to our attention.
Reviewed May 18, 2025
We got the Premier mattress with adjustable frame. The mattress and frame is nice and comfortable. The frame arrived damaged from shipping and reached out to customer support to send pictures and they have been unresponsive.
I'm truly sorry to hear about the damage to your adjustable frame & that this issue hasn’t been addressed in a timely manner. We sincerely appreciate your kind words about the comfort of the mattress and frame.
We are more than happy to assist you with this issue. If you could kindly provide the order number associated with your purchase, we’ll promptly review the details & take the necessary steps to resolve the matter as quickly as possible.
We look forward to assisting you further.
Reviewed May 6, 2025
I am so disappointed in this company. I ordered a mattress from Dreamcloud 4/28. They advertised 2/3 days to fulfill the order. As of 5/6 there is no shipping date or a tracking number. I have emailed several times and they do not provide an answer. I called and waited 10 minutes on the phone to speak to someone and that was another mistake. The call conveniently was disconnected. Instead of them calling back they emailed to apologize about the disconnection. Still no answer. I would like my credit card to be refunded and they are refusing since, they are working on it. Just a mess. False advertising. Do not use this company. Horrible experience. Still no result.
Hello Linda! We truly regret to hear about your experience and understand how frustrating this delay may be. Communication is essential for our success and this is far from the standard we strive to uphold at DreamCloud. Our team is addressing your concern and is focused on getting your mattress shipped to you as quickly as possible. One of our Senior Customer Advocates has reached out to establish a line of communication. We’re here to help and to make sure your concerns are fully addressed.
Reviewed April 9, 2025
Too soft! Couldn’t sleep two nights on it, and when you sit on the edge you sink into the mattress through the bed frame. No edge support at all! And I like soft, I’ve always had soft mattresses but this is just too much! When I called to ask what options I had for exchange or return they said that they could send someone to pick it up but that I would have to purchase a new mattress in order to “exchange” it BEFORE they complete the refund. Who has an extra $2thousand dollars nowadays? Not me. Bad mattress + bad customer service!!
Hi Barbara,
We're truly sorry the mattress didn’t meet your expectations and for the frustration with the return process. This isn’t the experience we want to provide, and we’re doing everything we can to make it right. A Senior Customer Advocate has reached out to assist—please continue working with them so we can help resolve this as quickly as possible.
Reviewed March 22, 2025
I purchased this mattress in January and keep getting a new delayed estimated ship date every week. I’ve called customer service many times and they won’t give me any information about when the bed will actually arrive. When I ordered the mattress the website said it was in stock, in fact, the website still claims they are in stock. I’m at a loss of what to do as Dreamcloud has my money and I don’t know when they will deliver the mattress.
We're so sorry to hear that your order has been delayed. We understand how frustrating this situation must be and are working tirelessly to get your mattress to you as soon as we're able. A senior customer advocate has been in touch to assist you further and we will continue to work with you directly until this has been resolved. Thank you for your continued patience and for bringing this matter to our attention.
Reviewed March 6, 2025
I am extremely disappointed with my experience with DreamCloud. I never received my mattress, and when I contacted customer service, they couldn't provide any information on when it would even be shipped out. After being given the runaround, I requested a refund, but I'm still waiting to see if that will actually happen. This entire experience has been frustrating, and I feel completely let down. Let's hope the refund or cancellation is processed as promised. Do better, DreamCloud!
Reviewed March 6, 2025
The mattress was delivered in an unprofessional manner, carelessly thrown at the bottom of the stairs, with the box completely damaged. It was impossible for me to safely carry the over 100-pound mattress up a flight of stairs, especially in the pouring rain. When I reached out to customer service, I felt as though I was being blamed for the situation rather than receiving assistance. I will not be purchasing from this company again.
We're so sorry to hear that you had difficulties with your delivery and that you didn't receive the help you needed; this is not at all the kind of experience we aim to provide our customers. We would like to look into this situation further so that we can assist you. Please reach out to us directly with your order information and we would be happy to help!
DreamCloud Company Information
- Company Name:
- DreamCloud
- Website:
- www.dreamcloudsleep.com
