DreamCloud Reviews
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About DreamCloud
DreamCloud specializes in luxury hybrid mattresses. Its mattresses have up to eight layers of memory foam and dense coils for comfort and support. The gel in the memory foam layer helps sleepers stay cool. Mattresses start at $749 for a twin XL and $1,124 for a California king. DreamCloud’s mattresses work with all sleeping positions.
- 365-night trial
- Lifetime warranty
- Suits many sleepers
- CertiPUR-US foam certification
- Can’t choose firmness level
- Only offers three models
Featured Reviews
DreamCloud mattresses and products
DreamCloud offers three mattress models. Prices listed below are accurate as of the publishing date.
The DreamCloud Mattress
$899 (queen)
The five-layer hybrid mattress combines individually wrapped coils that adapt to your shape and gel memory foam to cradle your shoulders and hips. It features layers of quilted foam and cashmere. The mattress is available in a medium-firm comfort level.
The DreamCloud Premier
$1,274 (queen)
The DreamCloud Premier is designed with memory foam and innerspring coils to provide pressure relief and support. An extra supportive foam layer limits motion transfer, and a double row of coils improves edge support. It features quilted cashmere and a Euro-style pillow-top.
The DreamCloud Premier Rest
$1,649 (queen)
Constructed as the thickest DreamCloud mattress with eight layers, The DreamCloud Premier Rest deluxe pillow-top gives extra comfort with CertiPUR-US foam. It includes a cashmere blend cover and additional soft foam layers to provide extra comfort and support.
DreamCloud mattress construction and materials
DreamCloud mattresses range from 14 inches to 16 inches tall. They have between five to seven layers and include cashmere blend covers, soft foam, memory foam and individually wrapped coils with a Euro-top cover. DreamCloud mattresses are CertiPUR-US-certified, so they are environmentally friendly.
DreamCloud mattress comfort
Each layer in the DreamCloud mattress is designed to increase support, breathability and comfort. The superdense memory foam and encased coils used by DreamCloud increase the support of the mattress. DreamCloud mattresses provide more bounce than typical memory foam-only mattresses and are designed to contour to your body for support throughout the night, regardless of your preferred sleep position.
- Firmness: DreamCloud classifies its mattresses as “luxury firm,” ranking a 6.5 on the 10-point firmness scale.
- Sleeping position: DreamCloud mattresses should be a good fit for back, stomach and combo sleepers. Because the mattress is on the firmer side, side sleepers may need to spend some time breaking the mattress in.
- Motion transfer: DreamCloud does not specifically address motion transfer in the promotion of its mattresses. Because the mattresses are made with high-density foam, motion transfer should be limited.
- Edge support: We saw mixed reviews when it comes to edge support. DreamCloud mattresses may suffer slightly from weaker edge support, so there may be some roll-off as a result of their softer perimeter. However, hybrid mattresses typically provide enhanced edge support compared with foam-only mattresses.
- Sleeping hot: DreamCloud addresses sleep temperature through the gel-infused memory foam layer. The gel will help most sleepers sleep cool.
DreamCloud mattress prices
Use the chart below to compare prices of all DreamCloud mattress types and sizes. Financing is available, as are add-ons like sheets and pillows. Prices are accurate as of the time of publishing.
| Mattress size | The DreamCloud Mattress | The DreamCloud Premier | The DreamCloud Premier Rest |
|---|---|---|---|
| Twin | $599 | $749 | $1,124 |
| Twin XL | $749 | $1,049 | $1,349 |
| Full | $824 | $1,124 | $1,424 |
| Queen | $899 | $1,274 | $1,649 |
| King | $1,124 | $1,499 | $1,874 |
| California King | $1,124 | $1,499 | $1,874 |
| Split king | $1,498 | $2,098 | $2,698 |
DreamCloud FAQ
Where can I buy a DreamCloud mattress?
DreamCloud mattresses are available online via the brand’s website. Some mattress retailers also sell DreamCloud mattresses.
Is DreamCloud good for side sleepers?
DreamCloud mattresses are marketed as “luxury firm” mattresses, meaning while they should still feel plush, the base provides a firmer level of support. Often, side sleepers prefer softer mattresses. Because of this, DreamCloud might not be ideal for all side sleepers. However, some may find that after giving the mattress some time to break in, it provides enough give to satisfy side sleepers.
Is DreamCloud a good mattress?
If you’re looking for a high-quality hybrid mattress, DreamCloud is a brand worth considering. With a mix of so many layer types, foam, gel, latex and coils, a DreamCloud mattress should support most sleepers. DreamCloud’s in-home trial period of 365 days is one of the longest in the industry and lowers any risk associated with buying a mattress online. If you aren’t satisfied, you can return the mattress for free. We also like the CertiPUR-US certification given to DreamCloud’s foam layers.
DreamCloud Reviews
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- 4,624,111 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 6, 2025
I am extremely disappointed with my experience with DreamCloud. I never received my mattress, and when I contacted customer service, they couldn't provide any information on when it would even be shipped out. After being given the runaround, I requested a refund, but I'm still waiting to see if that will actually happen. This entire experience has been frustrating, and I feel completely let down. Let's hope the refund or cancellation is processed as promised. Do better, DreamCloud!
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Reviewed March 6, 2025
The mattress was delivered in an unprofessional manner, carelessly thrown at the bottom of the stairs, with the box completely damaged. It was impossible for me to safely carry the over 100-pound mattress up a flight of stairs, especially in the pouring rain. When I reached out to customer service, I felt as though I was being blamed for the situation rather than receiving assistance. I will not be purchasing from this company again.
We're so sorry to hear that you had difficulties with your delivery and that you didn't receive the help you needed; this is not at all the kind of experience we aim to provide our customers. We would like to look into this situation further so that we can assist you. Please reach out to us directly with your order information and we would be happy to help!
Reviewed Feb. 25, 2025
I never really leave reviews but I feel that this one is absolutely necessary. I've had my dreamcloud mattress for less than 2 years and it is probably one of the worst purchases I've ever made. I contacted customer service with my issues last year (a few days after my 365 trial was up) and all they did was send me a mattress topper. This has not helped at all. My fiancé and I both wake up everyday with horrible back pain and we are tossing and turning all night. Extremely uncomfortable and not at all how it is described on their website. I've even gone as far as trying my mattress on 3 different frames. Nothing has helped. I am extremely disappointed with this mattress and I wish dreamcloud would've done better at addressing/resolving my issues given the fact that their mattresses are very costly. In this case, you definitely "don't get what you pay for".
Hello,
We’re sorry to hear about your experience and understand how frustrating this must be. A senior customer advocate has reached out to assist you further. Please respond directly to their email, and we’ll work together to find a solution.Thank you for your patience, and we appreciate you bringing this to our attention.
Reviewed Feb. 3, 2025
Where to begin. I ordered 2 mattresses; 1 full and 1 queen mid-Dec. 2024. Our credit card was charged with the purchase. The full mattress arrived in a timely manner. The queen was delayed one week, however our order advised, through our tracking, that it was in stock. Another week pushed back. Then another week. I tried emailing, but my emails were sent back as "Undeliverable". I placed a call to Dreamcloud and the rep advised she would get back to me. Still waiting... I finally phoned the middle man who said the queen had been voided!
No word from Dreamcloud that this had been done. No explanation for the delay. I phoned another number for Dreamcloud and had our charge card credited for the queen mattress after being advised delivery probably wouldn't occur until mid-Feb. Then I received a form email saying, "Sorry we weren't a good fit." Unbelievable. Haven't had enough experience with the mattress we did receive. Perhaps I'll write another review in the future.
Hello Kathy! We understand the importance of providing our customers with the most accurate shipping dates and we are very sorry that we were not able to anticipate the delay that impacted your order. We appreciate you letting us know about your experience and we value every bit of feedback we receive. One of our senior customer advocates has reached out to assist. Please respond to them directly so we can ensure you are taken care of!
Reviewed Feb. 2, 2025
So this is my 2nd Dreamcloud mattress. I have recommended this mattress to a few friends and all have said that the mattress had to be exchanged due to the ends of the mattress collapsing because of the shipping. I just received the 2nd mattress and lo and behold same problem. I have sent clear photos depicting the problem. Customer service now wants me to take a measuring stick to take photos of the measurements around the entire surface of the mattress!? WORST CUSTOMER SERVICE EVER!!! No consumer should have to go thru all of this insanity to get an exchange on a new order. Absolutely UNACCEPTABLE. :-/
We're very sorry to hear of your concerns with our warranty process, this is absolutely not the kind of experience we aim to provide our customers. We'd be happy to look into this matter further and assist with a resolution. If you could please provide your order information so that we can investigate this situation, we would greatly appreciate it. Thank you for bringing this matter to our attention and for your continued patience.
Reviewed Jan. 4, 2025
I ordered a king mattress. The delivery date at noon on Jan 4 was between 2 and 4PM, so I made arrangements to get rid of the old mattress. At 2pm on Jan 4 I received notice that the mattress would not be delivered until Jan 6. I called customer service and they were useless. Said they had no control over delivery once the mattress left their shop. This company sucks. Don't buy anything from them.
We are truly sorry for the unexpected delay you experienced with your mattress. We work very hard to ensure that our mattresses are delivered when expected. One of our senior customer advocates has reached out privately to see how they can make this right. Please respond privatley so we can get your order information!
Reviewed Dec. 27, 2024
Ordered this mattress for a friend. It was not delivered on the day scheduled but arrived the next day so the helpers we had available on the actual delivery date could not be there again. We are a grandmother and a great-grandmother and were left in a bad situation when FedEx dropped it off. We managed to get the mattress inside and unwrapped, although this was a dangerous situation for us without available helpers.
Not only was the mattress delivered a day late, it was NOT in a box! The address label was attached to plastic wrap of the mattress, so there was never a box from the shipper...and the plastic wrapping on the mattress was filthy and torn as if the mattress was dragged and rolled around in the dirt. The mattress itself was stained with a dark stain where I imagine the mattress must have been rained on and dirty water leaked onto the mattress.
The mattress specialist wanted photos that gave a "birds-eye" view of the entire king sized mattress!... An unrealistic expectation for grandmothers to provide in confined space without a crane. Then the requirement was to send photos of both mattress tags and photos of the mattress in a single email which again was a challenge. Why was this necessary?
I have been emailing with Kimberly since Dec 21. So far, I have been offered the option of having another mattress shipped to us, which is a nightmare scenario waiting to happen all over again. I am considering if a substantial rebate would work where I could get the mattress professionally cleaned and sanitized could be an option rather than trying to replace this mattress, but it has been six days and Kimberly is not responding to my email and I am stuck without a resolution.
We're sorry to hear that your mattress arrived damaged from transit. We understand how frustrating this must be and we apologize for any additional frustration caused by our review process. In these situations, we do ask for some documentation so that we can follow up with our shipment partners, and we appreciate your cooperation in providing this. According to our records, we see that a partial refund has been processed. If there's anything else we can help you with, please let us know!
Reviewed Dec. 26, 2024
Customer service is a joke. I was in need of a new mattress and after reading tons of reviews, I decided on a Dreamcloud. Needless to say, I never received it. My order was shipped via FedEx and I received confirmation that my mattress was delivered on Christmas Eve. It was nowhere to be found. Two days later, there was a delivery confirmation photo from FedEx showing my mattress in a box torn open, left on the side of the road, with the secure delivery location door of my building seen in the background. Clearly it was stolen.
When I reached out to dreamcloud I was told they needed to investigate with FedEx and after completion it would then take 3-5 business days to send a replacement. They also requested surveillance footage of the area. I asked to cancel my order and was denied that option. All I was offered was $50 off my order. I’m now out the cash and without a bed for who knows how long and I’m not hopeful that anything will be done. I would never purchase from this company again. They need to do better.
Hello Brittany! We are sorry to hear that you’ve been so disappointed with our service here at DreamCloud. We appreciate you letting us know about your experience as we are working tirelessly to provide the best experience possible. Our records indicate that you have found the mattress and are currently working with our support team on the return process. If you have any other questions or concerns please feel free to reach out to us. We appreciate your patience.
Reviewed Dec. 26, 2024
So I tried to research mattresses, but all the 'review' companies are on the take with paid reviews. This is NOT a paid review. I decided on a Dreamcloud Hybrid. From day 1 I felt it was too soft. I called CS to return it and they said, "Oh we'll send you a complimentary topper." They did and it didn't fix the issue. Plus by this time (I had the mattress 4 months) I was beginning to nice some dips.
Then I saw the SAME mattress almost $300 cheaper than when I bought it. So I called CS again and said I wanted to return it, at which point they said "We can offer you a special price on a Nectar mattress" (it is the came company). They also informed me that if I took the 'special' price I would no longer be able to return the Nectar mattress! So I informed then that I was dissatisfied with the company and wanted to return the mattress. After 20 minutes!!! I finally got them to agree to the return. BTW, this company was SUED by the FTC for lying in their ads, saying these were assembled in the US from US materials. It was all a lie and they were fined $750K.
We are so sorry that your Dreamcloud mattress didn't work out as you hoped it would. We try to make our return process as straightforward as possible and apologize this wasn't your experience. We are happy to know that you are getting your return taken care of and do hope you find your dream mattress soon!
Reviewed Dec. 21, 2024
Was on the market for a new mattress. Purchased the DreamCloud Premier Rest Hybrid mattress. I’ve had it for about 2 years and if the return process wasn’t a hassle I would have returned it. Would not recommend at all. At the price point I should have the best sleep I ever had and I can’t say that. My wife and I wake up with back pains and can never quite get a restful sleep. Just laying on the bed you sink into it too much, if you kneel or put a hand down it’s even worse. Soft is good but it’s like quicksand sinking into it. I’m able to fall asleep on it which is the only reason why I gave it 2 stars. I’ll never purchase from this company again.
Hello John! We are truly sorry this has been your experience with your Dreamcloud mattress. This is never the experience we want for any of our customers. One of our senior customer advocates has reached out to you to see if they can assist with your concerns. Please respond to them at your earliest convenience so we can look into this for you! Thank you for taking the time and leaving us a review.
DreamCloud Company Information
- Company Name:
- DreamCloud
- Website:
- www.dreamcloudsleep.com
