DreamCloud
AUTHORIZED PARTNER

DreamCloud

 3.7/5 (173 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Saved
DreamCloud

About DreamCloud

DreamCloud specializes in luxury hybrid mattresses. Its mattresses have eight layers of memory foam and dense coils for comfort and support. The gel in the memory foam layer helps sleepers stay cool. Mattresses start at $899 for a twin XL and $1,399 for a California king. DreamCloud’s mattresses work with all sleeping positions.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Long in-home trial period
  • Lifetime warranty
  • Hybrid construction suits many sleepers
  • CertiPUR-US Certified

Cons

  • Can’t select firmness level

Bottom Line

DreamCloud offers high-quality hybrid mattresses that support all sleep positions. Mattresses are designed for support, cool sleep and are environmentally friendly.

DreamCloud mattresses and products

DreamCloud mattress construction and materials

The DreamCloud mattress is 15” tall and constructed with eight individual layers including four layers of memory foam, including gel-infused memory foam, pocketed mico coils, natural latex and a cashmere polyester blend cover and euro top design. DreamCloud mattresses are CertPUR-US certified, so they are environmentally friendly.

dreamcloud mattress materials

DreamCloud mattress comfort

Each layer in the DreamCloud mattress is designed to increase support, breathability and comfort. The super dense memory foam and encased coils used by DreamCloud increases the support of the mattress. DreamCloud mattresses provide more bounce than typical memory foam-only mattresses and are designed to contour to your body for support throughout the night, regardless of your preferred sleep position.

  • Firmness: DreamCloud classifies their mattress as “luxury firm,” ranking a 6.5 on the 10 point firmness scale.
  • Sleeping position: DreamCloud mattresses should be a good fit for back, stomach and combo sleepers. Because it’s on the firmer side, side sleepers may need to spend some time breaking the mattress in.
  • Motion transfer: DreamCloud does not specifically address motion transfer in its promotion of the mattress, but because the mattress is made with high-density foam, motion transfer should be limited.
  • Edge support: We saw mixed reviews when it came to edge support. DreamCloud may suffer slightly from weaker edge support, so there may be some roll-off as a result of its softer perimeter. However, hybrid mattresses typically provide enhanced edge support compared to foam-only mattresses.
  • Sleeping hot: DreamCloud addresses sleep temperature through the gel-infused memory foam layer. The gel will help most sleepers sleep cool.
dreamcloud mattress

DreamCloud mattress prices

The average DreamCloud mattress cost is $1299 for a queen. Use the chart below to compare prices of all mattress sizes. Financing is available, as well as add-ons like sheets and weighted blankets.

Mattress sizeCost
Twin XL$899
Full$1099
Queen$1299
King$1399
California King$1399

DreamCloud FAQ

Where can I buy a DreamCloud mattress?

DreamCloud mattresses are available exclusively online via the brand’s website.

Is DreamCloud good for side sleepers?

DreamCloud mattresses are marketed as “luxury firm” mattresses, meaning while they should still feel plush, the base provides a firmer level of support. Often, side sleepers prefer softer mattresses. Because of this, DreamCloud might not be ideal for all side sleepers. However, some may find that after giving the mattress some time to “break in,” it provides enough give to satisfy side sleepers.

Do you need a box spring with a DreamCloud mattress?

No. You do not need a box spring with a DreamCloud mattress. A DreamCloud mattress can rest on any flat service, and the company sells platform bed frames on their website.

Is DreamCloud a good mattress?

If you’re looking for a high-quality hybrid mattress, DreamCloud is a brand worth considering. With a mix of so many layer types, foam, gel, latex and coils, a DreamCloud mattress should support most sleepers. DreamCloud’s in-home trial period of 365 days is one of the longest in the industry and lowers any risk associated with buying a mattress online. If you aren’t satisfied, you can return the mattress for free. We like the CertiPUR-US certification given to DreamCloud’s foam layers, which is a certification given to less than 1% of the mattresses on the market.

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about DreamCloud?
How do I know I can trust these reviews about DreamCloud?
  • 3,827,741 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: June 2, 2022

They are difficult to work with and have sent me TWO defective beds not that I have had to find a way to get rid of. The 365 trial is a joke because you won't want to try it for more than 2 weeks, but will be forced to try it for 30 days before you can return it for a full credit. They are a nightmare and are a very NEW company that probably has no intention on staying in business long enough to honor their "Lifetime" warranty. It's sad that these companies keep turning up online to just take people's money and not give them anything worthy of what they paid for the mattress.

3 people found this review helpful

Not sure how to choose?

Get buying tips about Mattresses delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 1, 2022

    Bought the mattress in October of 2021. Within the first 2 mos we noticed the edges broke down and the platform was having issues. By 6 mos platform broken and bed sagging. We still can't get a refund on the bed and we've been fighting with them for over a month. Pictures of the bed. Pictures of the bed with rulers. Pictures of trouble spots. Pictures of the bed with weight on the trouble spots and rulers. Communication is spotty... don't call, use their live chat from the website. This quote is directly from their return policy page "Our industry-leading 365 night trial begins the day you receive your new mattress. If you haven’t had the best year of sleep in your life, you can send it back for a full refund, guaranteed." Nope, not even close. We've already purchased a different bed and a new frame since Dreamcloud's literally fell apart. We're just keeping the mattress stored through the fight to get our money back.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 23, 2022

    Their offer is NOT risk free. The 30 day “encouraged” trial is actually MANDATORY. If you don’t like the mattress, you’ll need to wait after 30 days, then send in pictures of the mattress to show it’s still in new condition with tags intact, wait for a third party to contact you for pick up, then wait for them to approve it. It’s a long unpleasant process that will probably make you wish you never heard of Dream Cloud. The mattress was at best just barely ok, the customer service at best was horrible. Buyer beware and don’t believe all the paid for good reviews.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 15, 2022

    I ordered a Dream Cloud mattress less than a month ago. I realized after a couple weeks, when my husband move towards the center of the bed, I end up fighting to keep from rolling into the middle of the bed. Also, when we sleep in the middle together, we sink into it making it very uncomfortable for my back. I tried returning the mattress and the customer service people are very combative. They asked me to send pictures of the bed which I sent EVERYTHING they asked. They are now telling me I need to send more pictures with something heavy to show the sagging in the middle. I have tried explaining that nothing I put on the bed is heavy enough to mimic the same scenario. I tried telling them over and over and over again that 2 human bodies weigh more than anything else I can put on the bed. They will not let me speak to a manager. They just keep telling me to send more pictures.

    Their website says "DreamCloud provides you with a full year - 365 nights - to decide if DreamCloud is right for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the DreamCloud. If you decide for any reason during your 365-night trial period that DreamCloud is not your ideal mattress, a DreamCloud Sleep Concierge will work with you to get the item donated or otherwise disposed-of through local organizations within your community. Our risk free trial is about 3 times longer than the industry standard." The website states a full 100% refund. I did not realize that I would be harassed and have to jump through a ton of hoops to get my refund. DO NOT buy from this company!!

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 31, 2022

    Don't waste your time with such a horrible company. The customer service is the worse I have ever experienced. They are overseas and have no clue what they are doing. They are very rude and confrontational like a bill collection agency. I tried to return my mattress because it is way too firm and they won't let me until they ship me a cheap mattress topper and sleep on it for 30 days. There is nothing in the fine print about this but they do whatever they want. The problem is they refuse to ship the topper to me and refuse to find out why it hasn't shipped. I have had four agents promise to follow up and call me back but they never do.

    I think they want to drag this on as long as possible for they can get past the one-year point and then you can't return it. They refuse to let you talk to any supervisors and every agent has told me that they have no corporate contact information to contact to find out about my topper. They have to have the contact information for this company because how else would they be customer service for them? They refuse to help me and we'll just end the conversation by hanging up.

    I would never recommend buying anything from this company because either you won't get it or you won't like it and you'll have to deal with this horrifying customer service. My mattress was over $1,500 so you would think that they would want to make their customers happy, but they truly don't. Please don't fall for this trap, this company needs to be shut down. From what I've been able to find out the parent company is Casper. Good luck and I hope you have a lot of patience if you buy anything from them.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 9, 2022

    This mattress is like sleeping on a bouncy house. I can feel my hips sinking too much and my lower back aches in the middle of the night and morning. We got the mattress without the extra topper. When I sleep on my side, I can totally feel that my hips are way lower than the rest of my body and my spine is absolutely out of alignment. I can’t stay asleep on it. Only had it 3 days and I hate it. And now I’m afraid we won’t get our refund after reading all the BBB complaints.

    I already know we’ll have to keep it 30 days before they’ll even possibly start the refund process. I’m sleeping on my couch because it’s the only way I can sleep through the night and without pain. Pretty bad that my couch is better than this $1000 mattress. And we could barely afford this mattress but thought it would be worth splurging since sleep is so important to overall health. My last mattress was a $250 memory foam from Walmart and it didn’t even hurt my back until we’d slept on it for 3 years.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 16, 2022

    I ordered a mattress and frame and it came with a free bonus set of linens. The frame arrived first and directions were abysmal. The parts according to the directions were to be labeled and none of them were. There is a customer support line to call from 9 - 9 who never answered and didn’t return either of the two messages we left. Thankfully chat was able to help with the assembly and get the adjustable frame finally working. The first chat took half hour. We finished late so waited for the arrival of the mattress.

    The Next day one of the pillows did not inflate. Chat told us a replacement will ship in a week so no pillow for awhile. Today we discovered that the pillow cases are too short. I chatted in the morning and was told to expect an email due to her technical issues. What we received was an email advertisement to purchase new linens. Back to chat who now says they will send us a replacement. Who know if it will fit? I wrote a review and they send us a “canned response” by email. After spending 1 1/2 hours on chats we never were able to speak to a person. Who knows if the pillow will inflate or if the pillow cases will fit. This has not been a good experience at all. I am reluctant to recommend this company to anyone.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 24, 2021

    Where do I begin, my order came in, headboard was damaged with parts missing. Called customer service and I was offered $20 dollars to fix it myself (don't think any company has ever said that to me). I asked to speak to management, they told me that I couldn't speak to management, they would relay messages. I called again, still said I couldn't speak to management, and offered me $50 dollars. I called again, offered me $50 and send a new headboard and I'd have to get rid of headboard myself. It costs money to dispose of items like that in the city. I'm finally contacted by some type of management that is not pleasant, offering me the same deal, I ask to speak to someone else. The next that contacted me was nice but not making things better. I'm still sleeping on the floor waiting for the "LUXURY BED and LUXURY CUSTOMER SERVICE". Terrible experience, beware.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 18, 2021

    I bought two mattresses, One a Full, one a Queen. Before the 365 day trial, both were sagging in the middle and the full on side and middle. Trying to get Dreamcloud to honor their warranty has been a joke. They are doing everything they can to jerk me around with what to do with the mattresses they can so they don't have to honor. First they told me something called Sharetown would be picking them up. Well, Sharetown messages me and says they have no one in my area to pick up, so I can donate to charity and have them fill out a bunch of paperwork, or donate to a citizen not family or friend, or put on curb for trash. Well then Dreamcloud emails me and says must donate to charity. So ok, totally confused now. Called many charities and they do not accept used mattresses. So I guess they will continue to jerk me around until the date has passed to give me a refund!!!

    30 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 9, 2021

    I wish I would of searched the BBB and Consumer Affairs before buying the Dream Cloud Hybrid mattress. I read all the reviews on the website and google lead me down a hole of probably sponsored sites that had amazing reviews. I thought with the trial and 365 night guarantee I would have the perfect mattress, and did not mind the high price. When we received the box it was all ripped and torn, and extremely heavy to lift. The mattress was opened and it did not expand, I was told to wait 72 hours. The mattress was like being at a trampoline park it was extremely bouncy and when one of us moved we both bounced. (I can agree with another review that stated it was like a kid's bounce house).

    The sides never did expand and the advertised 15 inches was barely 10 inches with sagging outpouching sides. You could not lay any wear close to the sides without rolling off. No, I did not want a replacement, I went with a good old Serta for half the price and a 100% better bed. Also the company did not come and get the mattress I had to removed it and dispose of it myself, and show proof before I got a refund. P.S. the sheets are not luxurious they give you paper cuts. Shipping was fast though.

    30 people found this review helpful
    Loading more reviews...

    DreamCloud Company Information

    Company Name:
    DreamCloud
    Website:
    www.dreamcloudsleep.com