Ethan Allen Reviews

While visiting Tucson from out-of-state, I wandered into Ethan Allen, thinking I was just looking. With their designer, Frank's, expert help, I found exactly what I had in mind: an aniline dyed tobacco-colored leather couch, twin swivel occasional chairs, and a coordinating traditional wool area rug to tie it all together. And it was all on SALE! Frank was able to arrange to have those items shipped to a store that would make remote deliveries to my home. Like most custom orders, getting these items took time, but Frank emailed me every few weeks with updates. The delivery scheduler and delivery drivers knew exactly what they were doing and everything worked out beautifully. I couldn't be happier with the quality of all the items and the service I received at Ethan Allen.

This was our first purchase from Ethan Allen, and we are extremely disappointed with its customer service and our overall experience with the company. We purchased a custom-made bed frame and a foundation on May 4, 2026, at the Mission Valley store. For context, we're also expecting our new baby. The interior designer informed us that the bed should be ready for delivery within six to eight weeks. I figured that would give us plenty of time to prepare before the birth. Our original estimated delivery date was July 6, 2026—10 weeks after our purchase date.

Ethan Allen has been a nightmare! We purchased future for our living room and dining room. Not cheap because it high end... I call BS. Dining room table, never used but the clear coat is bubbling up in spots that we've had for 3 months. Ethan Allen has been no help.

Ethan Allen employs "design consultants" to work with customers. I needed someone to help me because, I'm not good at that type of thing. I wanted to have a professional help me choose something appropriate. I needed a reclining sofa replaced in my existing living room. I brought many pictures of my living room and home to show the designer. The designer suggested a green couch. I never considered green in my earth tone living room. She said it would look good and showed me the fabric, insisting it would go with the existing decor. She went off the pictures I had presented and never suggested she come to the home. I signed the paperwork. I paid in full and awaited my sofa to be made and delivered.

Having purchased Ethan Allen (EA) furniture previously, we decided to buy a media center. Our design/sales associate located a stain color sample that matched our current pieces. By phone we ordered and provided our credit card number. In a few months we received it and immediately saw the stain color was not the stain we chose. Vicki, the store manager, dismissed our concern and said that it “BLENDED” with our other furniture.

I recently ordered a wool rug from Ethan Allen. The rug took 5 months to get and cost thousands. I am very disappointed in the quality of this rug as it’s much thinner than the wool rugs I have bought in the past! Also, another area of big disappointment is the overall colors in this rug. The rug sample from the showroom had a lot of green colors which is what I wanted, but the rug I received looks predominantly blue. Overall just very disappointed!

I purchased a stone topped coffee table (Valeria), which pitted and cracked within three and a half months. It took another three months to have Ethan Allen's Customer Service department send a "technician" to assess the piece. I was informed by the technician that this was a common problem with the table top I had purchased. After I called Customer Service for follow up I was advised I would receive a new table top in July. I was not contacted for delivery in July so I began to make multiple call to learn the status of the replacement piece. I finally spoke to a representative who advised the piece was now expected to arrive in September.

I would NEVER buy furniture again from Ethan Allen. The salesperson and the store manager were very nice, but my purchase of two expensive couches came with one with terribly unmatched seams. Although the store manager offered to replace the sofa, the senior coordinator of sales refused to replace the one poorly made sofa, and would only offer it be repaired in my home! How you can take an upholstered sofa apart in a home to fix I can't imagine. Poor customer service!

Never use Ethan Allen!! Our Arcata sofa with air mattress has been useless since delivery 6 months ago. It has been missing a part that no one can replace. After multiple photos of tags and customer service people coming out, the air mattress is still damaged. We will not wait any longer. We cannot use this the way it was intended. Refund our money!

In January of 2025 I purchased two custom club chairs and ottoman. My order was to be delivered in March, 2025. I did not receive my items until June of 2025 due to a fabric shortage issue. In November of 2025 I noticed some sport on the nubuck leather and on closer inspection I realized the leather was pitting. It was if there were spots where the leather "finish" was rubbing off. I was on both chairs and the ottoman. I contacted my local store and they asked me to take pictures which I did. They agreed it was not normal for the leather to do this so they sent it to "corporate" Corp immediately said it was normal wear and tear and they would do nothing. The store said they were appealing the decision given this did not look normal and certainly not for something I had only had for 5 months. They then told me there had been many complaints about this nubuck and they were going back to the vendor because it appeared to be defective.

Worst customer service I’ve ever had at a furniture store. Bought a $600 nightstand. Within 3 years, the closing mechanism broke. The people at the Portland store were awful. Then I went directly to the main office. They said they would send me a new mechanism, which I would need to have installed. I never got it. When I wrote to them again, they ignored me. I’ve never had a closing mechanism stop working on any drawer. The drawer won’t close now and looks silly. I live alone so I know I didn’t do anything to cause the failure. Now when I have friends over,I always point out the cheap quality of Ethan Allen furniture.

I signed up with excellent credit for a four year interest free loan. I wanted to pay a certain amount the first two years and payoff the loan before interest kicked in. I was locked into an amount to pay this off in four years which was not in my budget at this time. I have never had an interest free loan with their minimum payment. Does not an interest free loan mean you pay it off before the loan comes due without interest? With that being said I will be turning this over to the Attorney General's Office as I am a senior citizen on a fixed income and should not have to meet their demands as the loan will be paid before due. By the way, we all know how impossible it is to take this company to bat. However my hope is that if you have been a victim of their set minimum on an interest free loan you will join me. I am sure I am not the only person who has been caught in their scam!

We have bought Ethan Allen furniture in Maine in the past and loved it for quality and durability. Ordered two matching loveseats on 1/22 in Peoria AZ and were told delivery would likely be in early March. Called on February 26th and were told delivery would now be in early April. We requested that we be called with updates and were told we were welcome to call them. Stopped into the store on March 6th and were told that delivery might be sometime in early May (3.5 months after we placed our order!) but they couldn’t give any definite sense of when delivery might really happen. So we’re paying monthly for furniture that we might eventually be able to use but no one can say when.

Just had several Ethan Allen chairs delivered by Lamar & Ricky from the Kennesaw, GA showroom. They were prompt, efficient, and very pleasant. Thank you very much, gentlemen! - DBJ

Ethan Allen furniture is not what it used to be; the laminates are paper thin, quality control could be better, and the customer service can be appalling. I purchased a dining table w/ chairs, two end tables, a custom ordered sofa, and a love seat sized sleeper. They are now approx. 6-years old. The tables and chairs are advertised as being Cherry, which though not cared for like gold -- should not be losing the laminate -- exposing bare wood. The sofa is fine, but the sleeper was delivered missing parts -- which was denied time again -- until the third visit to my home whereby the technician realized it was missing two pieces required to avoid gaps between the seat and back cushion. Not Heirloom quality products any more.

I am very disappointed with the Sarasota Ethan Allen Store, the staff that I worked with does not compare with the employees that I worked with in Andover, MA. We reviewed fabric selections, they suggested a pattern that clearly did not coordinate with my decor. Originally, I had planned to order a custom sofa and chair but after researching online, I discovered that the quality is not as good as my current items. After cancelling my order, I asked for a quote to replace all seat and back cushions, they have yet to respond.

We purchased a floor model couch from Ethan Allen in San Diego. It was recommended by the salesperson that we purchase an extended warranty, which we did. After about three months, the back cushions started to collapse and lose their form. We contacted the extended warranty company who told us they do not cover the back cushions. We reached out to Jeffrey the manager at Ethan Allen. He told us that we have no rights because the couch was as is.

We had a wonderful experience decorating our family room. Madison gave us such personal attention and really listened to how we wanted the space to feel and function. Her eye for color and detail brought everything together beautifully. The room now feels warm, comfortable, and truly us. Thank you, Madison and Ethan Allen!

STay away from their Guardsman extended warranty... It's a rip off, overpriced and covers nothing... Plus our sales "professional" was rude when trying to file a claim... Be very careful! I would not recommend.

Horrible customer service. Good luck trying to get them to make good on a $520 lamp made in China with a loose base. I first mentioned to my sales rep in October 2025 that the lamp was leaning. I mentioned it again in November and twice in December. She wanted pictures. Customer Service told my sales rep in December to tell me it was probably just sitting on its own cord and that made it lean. She didn’t tell me and never would have if I had not called in January 2026 to see why there was no response. She had forgotten I sent pictures and asked me if they would in her messages. They are obviously stalling.

We purchased a $9000 sectional leather sofa 3 years ago now. The leather is literally falling apart. Looks as if it's peeling off. I contacted customer service, they blamed "environmental conditions"!! My house is a consistent 48 deg humidity year round. They absolutely took no responsibility for their Mexican made junk.

We ordered a buffet in June 2025. It arrived with scratches and uneven coloring. A repair technician (who was excellent, and this review isn't a reflection of his work) was sent out but couldn't fix it, so new doors were ordered. Several months and two subsequent door sets later, we have had issue after issue with quality control. One set the factory sent was entirely the wrong style. Did they even look at our initial order?

I purchased a $7000 leather recliner sofa in 2023. Both handles broke within 18 months. The recliner handles are made of plastic and are not sufficient to handle the weight of this sofa. It took me 5 phones calls to get the salesperson to send someone out. The company kept asking for the law tag… which wasn’t in an accessible place. They would not send someone out without this stupid tag even though they were the ones who sold me the sofa. The handles will be replaced, but based on what the repairman told me, they end up breaking again. Don’t buy the manual model.

Lenny and Roy . . . Outstanding service. Great guys. Thank you so much. Went the extra mile to make me happy. The furniture looks great and I couldn’t be happier. Will definitely use Ethan Allen again.

Wow....After being a customer of Ethan Allen furniture for over 40 years they have hit rock bottom. First time I used the office credenza a drawer fell off!!! Then customer service took over and the experience got even worse....No longer a brand to be coveted. It should be avoided for that kinda of money.

Well, it’s been a year and we still don’t have the dresser we paid for. They tried to drop off the same busted dresser multiple times. It’s been an absolute nightmare! We paid over $4000 for a dresser, we expected it to be delivered without gouges, dings, scratches, and broken drawers! We should have gone to Costco!

Creighton Serged Rug. Disappointed in how this rug is wearing in under 6 months. The rug is barely walked on and there are no pets or children. I purchased a rug from Rugs USA for a fraction of the Ethan Allen rug and it is showing no signs of wear.

Gosh, what can I say? Our experience with Ethan Allen was so pleasant. It started with Nikki **. She was the first to approach my husband and myself when we arrived. She asked what brought us in, and then told us to just browse around and that she would be there to answer any questions. After looking at every sofa and chair in the store, she approached us and asked if we liked anything. Then it began. She was so friendly and knowledgeable about everything we asked. We chose our chair and sofa, she let us brows through the fabrics, and when we made our choices she wrote up the sale. Informed us how long it would take for delivery and said she would be available for help the entire way. Our chair arrived and was perfect. We are expecting the sofa in a couple of weeks. Since then we have decided we are going to purchase another chair! Would only choose Nikki to help with the new purchase.

Purchased a very expensive dining room table a year ago and started noticing shiny marks appearing. In trying to rub them off with a damp sponge, finish came off. Ethan Allen relays it to "consumer error." The table is barely used and I had followed the Care Instructions on their website. When I made them aware of this, they also blamed my very expensive custom-made table pads. However, the long marks all over the table are a combination of straight-edged, jagged-edged, and some have tight loops. The thickness of the lines is thinner than the thickness of the pads that plus the patterns don't make sense the pads would be causing that added problem.

I have long used Ethan Allen furniture, and my purchase in 2025 proves shows why. I ordered leather-upholstered bar stools on their website, and the product is perfect. Not only that, but when they called me to arrange delivery, they revised the date for when I’d be at home to receive it. They showed up on time, carefully placed it in my home and were polite and professional. This is why I always recommend Ethan Allen to my family and friends.

I am writing this review so no one gets scammed that it’s a good store. We got our family room three sofas from there it’s expensive and worst quality. The couches are flimsy and don’t keep its shape. Started squeaking after few months. The fabric supposedly high performance and durable. It’s not and not easy to clean. Save your money. Go somewhere else.

I’ve been a 25-year consumer of Ethan Allen furniture. Since Covid, I’ve purchased almost $25,000 worth of furniture. This January I made a smaller purchase of a bench, two stools and a bed. After the purchase, the sales person directed me to nightstands projected for floor sample, as the line was being discontinued. Two weeks later, the nightstands were now floor samples with a 35% markdown. I agreed to purchase them that Friday. That weekend I noticed they were on sale for 20% off. I also recalled seeing a strange price on a dresser in the same line in the showroom with a very low price.

I purchased the $450 5 year old “Gold Warranty” for my kitchen dining set. The tabletop began chipping within a year. It’s not a frequently used table and always has coasters and chairs placemats. I sent in pictures of the initial chipping. They took some time to respond and then told me I wasn’t too long after the damage to report it. Recently, I sent in pictures of more chipping. This time the response was that it was chipping due to moisture!!!! What a $450 rip off.

We purchased the Damien Coffee table which we saw in the showroom. When it arrived, it did not look like the one we saw. The pieces on the top were severely uneven, rough edges and dried glue was coming up between the boards. The quality was horrific! I contacted my showroom and customer service in the allotted time and they came to pick it up. My refund was almost half of what I paid. Not only did they charge the 15% restocking fee but charged another $299 to pick it up. So I paid $600 in delivery fees plus 15 % for a damaged piece of merchandise.

This has been the worst experience ever. I purchased 2 sofas from Uptown Park in Houston. It was 2 leather sofas at $5500 each. After less than 2 year the color is wearing off the welt and they have refused to replace them. They claim it’s because of oils in skin. Sadly we will never buy here again. They refuse to handle customers fairly. They rarely even respond to any concerns. Don’t shop here. They will not support you after the purchase and the furniture does not last.

It's been a very difficult journey with Ethan Allen of Pineville, NC. I've had quality control issues at every turn and the warranty service tries to go out of its way not to honor their coverage. The most egregious issue has been with dining room chairs that started breaking apart within the first month of use. Let's consider the timeline for just these items: the chairs were purchased in 2022, arrived in 2023 (due to covid supply chain issues), and we're still working on replacement in 2024 which will no doubt continue into 2025. The best bet to get the store to respond quickly is to work with the credit card companies and get a chargeback. Until then, they don't seem to take the issues very seriously. All I can say is Ethan Allen quality is not there, do yourself a favor and shop somewhere else.

We ordered a near house full of furnishings from Ethan Allen with our new home when moving. With the exceptional assistance of designer head Michael ** and his team at the Amherst, NY store. Many items that arrived were perfect, as expected (well made and beautiful). And there have been a few quality and/or workmanship problems. Each handled professionally and politely by the Customer Service team. They have done exactly what you’d hope for in Customer Service (if any items arrive damaged or made incorrectly).

Sadly, never going to shop at Ethan Allen again after 45 years of purchasing their furniture. Please, consumers, do NOT purchase their Hutchinson Manor Rug. It is expensive, but woefully inferior quality. I wrote a letter complaining about it, sent pictures, did NOT ask for anything but for them to acknowledge that they would do their due diligence and consider removing it from their carpet line-up so that this wouldn’t happen to other unsuspecting customers. The carpet is not even two years old, was expensive, and shows terrible signs of wear and fraying edges. They said ”oh that’s a wear pattern”… Oh really? Offered to send someone out to rotate it… Really? So that the “wear patterns” can be seen in a prominent spot in my living room? Ridiculous platitudes and silly talking points, taken from the Ethan Allen handbook of how to get rid of customers with legitimate complaints.

I purchased a chair and sofa from Ethan Allen and it was so poorly made… I insisted they return my money which they did. I also asked them to return my $299 delivery fee and they refused … The furniture that was sent to me should have never ever left the factory … Subpar is an understatement… I believe the only reason I got my money back was because I sent a letter to the president of Ethan Allen furniture company, which was addressed by his personal assistant…. For them to be so cheap and petty as to keep my delivery fee is outrageous .. I am a senior citizen and cannot afford to be screwed out of $300.. I was only able to post one picture otherwise there would be other examples of the sloppy workmanship of the products that was sent to my home.

I went with my wife...picked out 2 chairs and a sofa... all super expensive. Chairs were ok..and nice. The sofa which was super expensive... and took months and months to come.... was just 'ok'. The cushion material has wrinkles in it -- like it looks as if its 10 years old. Kinda lame for such an expensive piece. Don't get me wrong... it's 'good' furniture - just expected more from such a top brand. The image is right after delivery. (And same if I reverse the cushions.)