Ethan Allen Reviews

Table lamp I wanted to buy, Was $540.00 then went $640.00 and opened site today it’s at $940.00. I can understand some price increases but this is beyond what I will accept and pay. Price gouging 100%.

We ordered a sofa and a chair after selecting a specific fabric we liked for the sofa covering. We were told the sofa would take 6 weeks to arrive. We were told the chair should take 4-5 weeks. We liked our designer and we honestly did not see what was coming. And we realize that the people who sell the furniture might not have a lot of control over all the other moving parts involved in the purchase of EA furniture. The first hiccup happened when we had to call the store to find out the status of the sofa after waiting the 4-5 weeks and not hearing anything from EA. It took 3 days of multiple speed dial phone calls for us to get through to the local store due to no one answering the phone. (The DM did not have anything helpful or in the order of good customer service to offer about how difficult it is to successfully communicate with the local store). The sofa arrived and we waited another week for delivery (and we made the calls to them ... not them to us).

Looking for a decent well made coffee table for my Living Room couch. I could not find anything online or locally. Went to the Ethan Allen store about an hour away sure that I would find something there. I grew up with Ethan Allen furniture and the quality was always excellent. The last time I was in an Ethan Allen store about twelve years ago they had beautiful furniture, high quality and unique. How disappointing it was to enter this store and find pretty much just junk. The did have one “metal” and glass coffee table that was more like plastic painted gold, the table was very light and the glass not even tempered glass. They were charging $1700.00 for this table that looked as if It could have been a table from Target or Walmart. So glad I did not purchase it. Later found a beautiful heavy metal tempered glass table made by Hooker. They have gone downhill and/or sold out to China. Too bad.

Ethan Allen used to be great! I bought a bunch of furniture for one of my homes there. They've since taken a massive turn for the worse. All their products are hideous. I don't know what changed, but I'm embarrassed to have their furniture in my mountain home and can't find a single item I like for my beach home. This company will probably soon go out of business.

2022.

My husband and I custom ordered a dining table and six fabric covered chairs from the Ethan Allen at Bay Brook Mall, Friendswood, Texas September 5, 2021. The table and chairs were finally delivered in late January 2022 after I had paid for the product in full ~ $6K. The table was delivered and I had concerns. The sales person would not even come and look at the problems but insisted that the table was constructed correctly.

We have been loyal Ethan Allen customers for years (70% of our furniture). We purchased less than two years ago two chairs and a couch. From day one We had problems with the furniture. The cushions were never right. They changed the cushions twice. We are still having the same problem. You cannot sit in the couch or chairs comfortably. I ask them to just pick up the foreign-made furniture and they refused. Their response was very slow to even replace the cushions (up to over a year). I talked with the district manager for their company who really had the worst attitude. I remember when all of the furniture was made in America. Now most of it is made in China and Mexico. I will never purchase any of their furniture again. Shame on Ethan Allen. If this continues they will soon be out of business.

Last year we were looking for a new dining set and after visiting numerous stores, we ended up buying a set from Ethan Allen. The store was empty and the staff was all over us for service so that is why I think we bought there, they were very pushy. We ended up ordering a custom table that took 8 months to arrive as it was made overseas and delayed multiple times. We finally had the table delivered last week and are beyond disappointed. It looks so cheap, doesn't even look like wood, but cheap veneer! There are marks on the chairs, the table wasn't built correctly with a long, jagged seam down the middle where you can see a different color and the chairs do not fit! Over time this seam will only get worse and continue to split. You would think with their technology and design services, the chairs they let us order would have fit!

I have a high end mattress from Ethan Allen and it tore from the seam..It's like brand new and the material on the underside is so thin it tore from the seam and I am still waiting three weeks to hear from them...It's hardly been used...

I ordered a mostly wood king size bed on 9/27/21. EA demands full payment upfront, and a signed contract indicating my acknowledgment that the order cannot be canceled. The design consultant (assigned to me from another state, as there is no retail store near me) said there was a 20 week lead time - per the contract the estimated delivery to the distribution center was 1/28/22 (22 weeks, actually).

We saved up for years after we were married to buy a table set from Ethan Allen like my parents had done (and were still using). It was fabulous! After having cub scouts, girl scouts, four kids with lots of play dates and 35 years of use, the table top had definitely seen better days. We gave it to our daughter and cheerfully went back to Ethan Allen. We emphasized to our sales lady the importance of the durability--especially of the table top. We now have ten grandkids who visit often and always have craft projects going on the table.

Sadly, I spent thousands of dollars on an Ethan Allen couch and recliner. The recliner leather color has worn off in areas, the cushion has been lop sided since after the first week and all the cushions have been replaced with no improvement. The couch fabric picks up colors from people clothes, the cushions needed to be replaced, even though I turn and move them frequently. For two thousand dollars more I could have had quality furniture that would endure for years. There are only two of us living in our household and we have no pets! After over two years, I am replacing these pieces with Italian leather so that I can sit comfortably in my living room. The San Marcos Ethan Allen representative could only apologize. This was a very expensive lesson in furniture shopping. It would have been best to purchase this style furniture at Jeromes, Ashley or Macys. At least you get what you pay for, maybe even better!

I ordered my dining room chairs and counter stools to match June 2021 from Watchung, NJ. I received my counter stools November 2021 after emailing the corporate office and complaining about not having anywhere for my guest to sit for Thanksgiving. I still did not receive my complete dining room chairs. Long story short, I have 6 completed chair frames; 4 with cushions I did not order (because they tried to get me something for my guest to sit on for the holidays) and the other 2 are just frames no cushions (2 chairs I can't even sit on).

Do not buy furniture from Ethan Allen Watchung, NJ, location. A designer sold us our furniture in 2017 and sold us a five-year gold warranty with Guardsman (**). She explained that should anything happen to our furniture within the five-year plan would be repaired or replaced. Well, my claim was denied. Ethan Allen did nothing to help. Our leather sectional ($11,000) color has faded and turned gray, and our dining table chairs paint has chipped. The only helpful rep there was Denise, who was very apologetic. The basement furniture I bought from Raymour and Flannigan last longer than Ethan Allen furniture.

We bought almost $10,000 worth of furniture, just to have one of our couches come with two damages. Our coffee table and matching side table also came damaged. We were told 6 months delivery time. We waited 9 months. The three items that were damaged, were in the warehouse for months prior to delivery. But instead of delivering those 3 big things to us, so that we would at least have something while we waited for the rest...they refuse to deliver anything till ALL the items are in the warehouse. Exposing the items that have been there for MONTHS to all kinds of damages. So they lose money when they do that. My options are either have them “repair” the item...or return my money (which they really try to not let you do).

What used to be a prestigious high quality furniture store has now apparently become a purveyor of cheaply built furniture sold at exorbitant prices. What’s worse they do not stand behind what they make. We had a very expensive custom made dining room table and chairs delivered in February 2021. We were surprised when 10 months later the laminate (we were never told the table would be a laminate and didn’t expect such for what we paid) on the top started peeling off in several places despite us taking very good care of the table for those short 10 months. We weren’t alarmed as we were sure that Ethan Allen would take care of an obviously defective table.

Company stood by their product. Extremely satisfied with customer service. Offered to reupholster which we accepted and when I still was not happy, ordered a brand new couch for me.

We bought our living room furniture as well as several other pieces and it's been a nightmare. They brought us the wrong sized table and we called them to pick it up and they said they would and never did. We called several times they told us too much time had passed and that they wouldn't take it back. On top of that one of our hairs came with a scratch and we're still waiting for them to send someone to fix. I expected better customer service from Ethan Allen. So not worth it!!

I purchased an outdoor side table, on display in store as outdoor table; loved it so purchased two more online; approximately two weeks after receiving second purchase of 2 tables, saw that discoloration had occurred in the one placed outdoors when compared to the two new ones; returned the one to store from where purchased; Ethan Allen refuses to refund the other two, nor provide a return label, states I am beyond 30 days for notification. I say take your business elsewhere. Too many furniture stores in this country to deal with this indignity - time consuming, not worth the price, perhaps why they are not doing so well in overall sales.

My wife and I recently remodeled our bedroom, which involved a new bed frame. Ethan Allen in Agoura Hills was recommended to us and we were paired up with a very patient designer, Mugdha. Their customer service is top notch, especially since we've never "built" a frame from scratch. They walked us through all of the options, even asked to see a picture of our bedroom to ensure the color scheme and design matched the floors/walls. I would highly recommend them for your furniture needs.

We bough a bedroom set and the lamps on 12/13/2021. It took a few months to receive a complete bedroom set. But the lamps are still out of stock. Delivery date for the lamps supposed to be in 8 weeks but now it is the end of May, which would be more than 6 months since the purchase.

We have purchased furniture from EA in the past and are satisfied with their products. We went to add two chairs to our dining set. When we made the purchase we were told of the $200 delivery fee. At that time we had already committed to the chairs and didn't want to walk away. We should have. On hindsight it is ridiculous and annoying. I asked if the chairs could be delivered to the store and we could pick up, but this was not an option. If you're buying a bunch of furniture, $200 is nothing. If you're buying 2 chairs, it is insane. Will not even consider going here for small purchases any longer. Probably reconsidering going here at all.

I purchased a living room set (couch, recliner, entertainment center) in 2017 from your Jacksonville office. I had some damage occur in December 2020 and January 2021. I submitted a claim in February and was denied because it was out of the reporting window. However, it took me TWO weeks to get ahold of someone in order to file said claim, after I was provided the number by one of the Ethan Allen associates and my order #**.

I complained to the store while the delivery men were still here. Pictures were sent over and they told me that they would take care of it. They were calling corporate. That was 5 weeks ago. The couch is now getting lumpy, the back cushions are indenting and not bouncing back, they are also getting out of shape because the covering is slipping around.

Having spent more than $4,000 on furniture from Ethan Allen, I would have expected better service. I ordered furniture on 12/3/20 and I was given a 3/6/21 delivery date and am now being told not expect delivery until sometime in May. Totally unacceptable when they have the use of your deposit for months and you have no living room furniture. It may be great quality but if you don't have the furniture, what good is their quality.

I got lost on my way to the La-Z Boy store and saw a sign for Ethan Allen. I bought two items from them 25 years ago and still love them, so I thought I'd give them a try. Boy, am I glad I did! Holly helped me out and I quickly went from confused and indecisive to ecstatically happy. She has a lot of knowledge about everything in the store, all the nuances of comfort I was unaware of, and she seemed to be a mind reader as far as fabrics I would like. I couldn't be any happier with my shopping experience!

I have been a regular and loyal client of Ethan Allen in Bridgewater (Rt-22 E.) Two pieces of our furniture which are dark brown was purchased about six years ago but lately moved to our family room and use regularly. We just noticed that under the top layer of dye had been a different and lighter color dye and the top one was not directly applied to the natural leather. We used a damp towel to clean them and notice that the top layer is being removed and showing the layer under.

The Arcata three cushion sofa has been a great disappointment. After one year, and many complaints, this sofa did not stand up to what we were told. From the start it was supposed to be 93” it is not. It is lumpish in appearance and uncomfortable. It lost its look quickly. The center of the seat cushions sinks in. The back cushions must be fluffed and rotated often or they begin to look sloppy. We complained from the start, with photos. Ethan Allen sent someone out to replace cushions and covers. The same issue began again. Someone came out a second time to fluff and reassured us that fluffing and rotating would remedy the issue. One cannot fluff the seat cushions, as well as, one cannot sit on the cushions for any length of time without creating a sinkhole. I flip frequently, and fluff...

I ordered 2 custom chairs, part of chair to be brocade, part velvet. The brocade area is perfect, the velvet area looks like a child did it. Velvet is wrinkled, does not cover furniture smoothly, pulling where sewn to chair. These chairs were expensive, they are horrendous in workmanship.

I wrote a scathing report. They have so far redeemed themselves. I finally reached customer service in the eastern USA and Canada. They did some much better research, found the material would be delivered to them in March and turn us in April. They gave us a bit of compensation as well. At least now we have a more realistic date. And weekly updates sent to us.