Modern Line Furniture

Not only did Modern Line provide me with great quality modular pieces for my lounge, their customer service was OUTSTANDING. I called them to resolve an issue with a missing component and they took excellent care of the situation, going above and beyond what I had expected in terms of customer support. Would highly recommend to those in the market for high end lounge/night club furniture.

I was looking to change tables and chairs at my pub. I called this company and Bert picked up the phone. I was pleased to work with Bert. She really helped me out to make difficult decisions about the sizes of the tables based on my space. Goods arrived 2 weeks later, the tables and chairs arrived in good condition. Would recommend to others!

I bought sectional sofa from Modern Line Furniture for $2300 on June 2016. By August 2017 the seats ripped by its stitching. I contacted the company in October 2017. They told me it's been more than 1 year and the repairs will cost me $1000. I agree but I didn't have money. I told them that I want repairs in March 2018. I been trying to contact them for more than 1 week. They ignored me. Until I posted negative review on Google. They called me back right away and threaten me?? Really threatening? What kind of low trash company are they. They sell cheap low quality Chinese Furniture. I ordered sofa in March 2016. They told me that they don't have it. China has to build it. Do Not Shop here. This is trash store. Stay as far as possible from this store. So you won't end up like me.

Don’t ever buy from this company unless you see the product yourself. Their shade list has nothing to do with the actual color of the furniture and when you ask about sample of the color they say they don’t have it. I received my 7 chairs and were different color than what I expected. I sent them a message to exchange or return. “Their policy says return accepted within 30 days“. Someone called Robert replied to my email and said it’s not possible to exchange and was saying BS stuff about how great their product is and I am going to love it!!!! The worse customer service ever!

Bad customer service. They sent one of the couch with missing legs. Contact the customer service and explained the situations. Contacted them on Monday and told them I need the legs by Fri for our soft opening event. They promised me legs will be there on Thursday. Came to found out they were trying to save a few bucks on shipping and item won't be here til following Tuesday. Now I have a soft opening with a couch but no legs. I would give them a negative feedback if I could.

We ordered tables for our cafe from Modern Line. After a nightmare delivery and poor customer service follow-up, we received the wrong color product. When I contacted customer service, they offered to replace them but NOT in a timely fashion. It has now been a year and all of the tables need replacing despite caring for them properly. I suggest you find a different vendor. Our mistake was extremely costly to our business.

Purchased 40 bar stools and some lounge furniture for our bar in downtown Manhattan. Very happy with the quality and the price.

Purchased some restaurant tables in a custom size and material and upholstered wooden chairs to match. Order was produced and delivered as promised and customer service was responsive and helpful throughout. Looking to have the booths replaced next and working on the design.

Inverted bar piece-custom order - Thorough, timely, communicative, and ultimate problem solvers.

Could not be happier with our selection from MLF! We ordered two bar tables and four stools -- they arrived on time and were packed well to protect contents. These perfectly match our booth frame and I will send the company a picture when it is all put together. Would recommend highly for value (pricing) and service.

A company to avoid. OVER $17,000 in commercial (supposedly) grade furniture arrived damaged and of the poorest quality imaginable. Stitches hanging out of the design, modular pieces that when placed together... the edges did not meet evenly. Modular pieces that didn't meet up evenly. Several pieces had hole already in them on arrival.

At the 16th of March 2015 I ordered 4 leather couch set with transport to Cape Coral Florida for $4.888. I paid it immediately with paypal. One day later I asked for the confirmed delivery dates, then they told me there was a problem with the roof in their warehouse, the coaches are broken, they could not deliver it and they will pay back the money to my PayPal account, what they do. But they only invent a story that they don't deliver the couches to that price because at the same day they raise/increase the price for 30%. Now the total would be $7099 and if you go online and ask the Online Help Assistant then MY couches could be sold again with a delivery date so that's CONTRACT CHEATING!!! I am a customer at Modern Line Furniture since 2008 and since that I ordered 8 of this leather set for over $10.000 and that they called customer satisfaction - BAD!!

We had ordered several thing from them, nothing last and they do nothing about it. We purchased 300 chairs from them for our restaurant. The buttons are all falling off. This happened right away. We ordered 100 other chairs w/ wooden legs. The right leg keeps breaking off. They did nothing. All their products look good online but they are of very poor quality. They claim they use real leather on their chairs. That is a joke. I would like to advise any restaurant or bar owner to not purchase anything from this company. They are scammers, never return phone calls and you always get a new person. Even employees do not stay there.

I was looking for my room furniture and all of a sudden I got this modern furniture. Not only they helped me but they make sure I liked it online and gone through all dimension with each piece of furniture. They are great people. They called me for my email review and delivery dept. also called me after a day to confirm. I feel great to deal with this kind of persons.

I ordered a leather couch set for my nephew in NC and incl. shipping the bill comes to $2100. I received an email confirmation from them, confirming my purchase - dated 7/19/14. Today is 7/28/14 and that was it. I called because I neither got an email from them re-shipment nor when it will arrive, as is custom with other sellers. Their lame excuse was my nephew will get a call from the shipping company once they are in closer proximity to NC. Though I paid for it as a buyer I get totally ignored and can't follow this process orderly online. I had to call to find out that maybe it will be delivered in 7-8 business days after it supposedly got shipped 7/22/14. What sort of an outfit is this - I have totally lost faith in this purchase and hate to think when and in what condition the shipment will arrive. Beware of this outfit - their business practices are not the norm.

We ordered our couch from them in mid-February of 2014. We specifically requested that the couch be delivered on March 15th, a Saturday, which was our date of move-in to our condo. Soon after, we received a call telling us no Saturday deliveries could occur, so we made arrangements with our concierge to allow the couch be delivered in the week prior to our official move in, and then communicated to Modern Line that the couch could arrive in the week prior and we needed it no later than the 15th. I called Modern Line on March 4th to reiterate our needs. The gentleman said, “No problem. If we ship this Friday it will be there next week.” Ok I said, “Great.” I called again the following Tuesday (4 days before the move) to see if I could get a tracking number on the couch since we hadn't heard from them.

I purchased an expensive couch and matching chaise lounge from Modern Line Furniture. Customer service was poor. Delivery took many weeks, and coordination between New Jersey and their local distributor in Florida was poor. The chaise lounge's Leather began to wear terribly after 1 1/2 years and to become wrinkled and loose in one of the panels. I contacted the company with photos and was told a one-year warranty on leather (which was not brought to my attention prior) was over. I was offered a small company credit and will not do business with them again. The furniture I purchased was poorly made, and to my knowledge, made outside the USA and the production and quality standards are simply not present. Customer service was equally non-existent. Be careful. I cannot honestly recommend doing business with this company for something as important as one's home furnishings.

We purchased benches from this company. They were not cheap, and my husband rented a van so we could go see them in person rather than order online. It cost a lot more to rent the van and take four hours to go out there. Needless to say, we got them home and they pretty much started falling apart within the first hour. We have had them for 4 days and just about every button has popped off.

TOTALLY FALSELY ADVERTISED:

their furniture looks nice online, but when i got it i thought the "leather" was plastic.

Their furniture looks nice online, but was horrible quality. i thought the "leather" i received was fake vinyl plastic.